================================================================================


                                  UNITED STATES
                       SECURITIES AND EXCHANGE COMMISSION
                             Washington, D.C. 20549



                                    Form 10-Q
                        ---------------------------------

(Mark One)

[X] Quarterly report pursuant to Section 13 or 15(d) of the Securities Exchange
Act of 1934 for the quarterly period ended March 31, 2003 or

[ ]  Transition  report  pursuant  to Section  13 or 15(d) of the  Securities
Exchange  Act of 1934 for the transition period from            to


                          Commission file number 1-5964
                        ---------------------------------


                           IKON OFFICE SOLUTIONS, INC.
             (Exact name of registrant as specified in its charter)


             OHIO                               23-0334400

(State or other jurisdiction of            (I.R.S.Employer Identification No.)
incorporation or organization)

P.O. Box 834, Valley Forge,  Pennsylvania                   19482
(Address of principal executive offices)                    (Zip Code)


       Registrant's telephone number, including area code: (610) 296-8000
          ------------------------------------------------------------
               Former name, former address and former fiscal year,
                       if changed since last report: None



Indicate by check mark whether the registrant (1) has filed all reports required
to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during
the  preceding 12 months (or for such  shorter  period that the  registrant  was
required  to file  such  reports),  and  (2) has  been  subject  to such  filing
requirements for the past 90 days.

Yes X       No
   ------      -----

Indicate  by check mark  whether  the  registrant  is an  accelerated  filer (as
defined in Rule 12b-2 of the Act).
Yes X       No
   -----      ------
                      Applicable only to corporate issuers:

Indicate the number of shares outstanding of each of the issuer's classes of
common stock, as of May 13, 2003:

Common Stock, no par value                               144,802,046 shares
================================================================================







                           IKON Office Solutions, Inc.

                                      INDEX





PART I.  FINANCIAL INFORMATION


          
        Item 1. Condensed Consolidated Financial Statements

                Consolidated Balance Sheets--March 31, 2003 (unaudited)
                and September 30, 2002

                Consolidated Statements of Income--Three and six months ended March 31, 2003
                and 2002 (unaudited)

                Consolidated Statements of Cash Flows--Six months ended March 31, 2003
                and 2002 (unaudited)

                Notes to Condensed Consolidated Financial Statements (unaudited)

        Item 2. Management's Discussion and Analysis of Financial Condition and
                Results of Operations

        Item 3. Quantitative and Qualitative Disclosures About Market Risk

        Item 4. Controls and Procedures


PART II.  OTHER INFORMATION

        Item 4. Submission of Matters to a Vote of Security Holders

        Item 6. Exhibits and Reports on Form 8-K


SIGNATURES




                                       2



                           FORWARD-LOOKING INFORMATION

IKON Office Solutions,  Inc. ("we",  "us", "our",  "IKON", or the "Company") may
from time to time provide information, whether verbally or in writing, including
certain  statements  included in or incorporated by reference in this Form 10-Q,
which constitute  "forward-looking" statements within the meaning of the Private
Securities  Litigation  Reform  Act of 1995  ("Litigation  Reform  Act").  These
"forward-looking"  statements  include,  but  are  not  limited  to,  statements
regarding  the  following  (and  certain  matters  discussed  in greater  detail
herein):  growth  opportunities  and increasing  market share;  productivity and
infrastructure   initiatives;   earnings,   revenue,   cash  flow,  margin,  and
cost-savings  projections;  the effect of  competitive  pressures  on  equipment
sales; expected savings and lower costs from our productivity and infrastructure
initiatives;  developing and expanding strategic alliances and partnerships; the
impact of  e-commerce  and  e-procurement  initiatives;  the  implementation  of
e-IKON;  anticipated  growth  rates  in the  digital  and  color  equipment  and
outsourcing  industries;  the  effect of foreign  currency  exchange  risk;  the
reorganization of the Company's  business segments and the anticipated  benefits
of operational  synergies related thereto;  and the Company's ability to finance
its current  operations and its growth  initiatives.  Although IKON believes the
expectations contained in such "forward-looking"  statements are reasonable,  it
can give no assurance  that such  expectations  will prove  correct.  References
herein to "we",  "us",  "our",  "IKON",  or the "Company"  refer to IKON and its
subsidiaries unless the context specifically requires otherwise.

The words "anticipate,"  "believe,"  "estimate," "expect," "intend," "will," and
similar expressions,  as they relate to the Company or the Company's management,
are intended to identify "forward-looking"  statements.  Such statements reflect
the current  views of the Company with respect to future  events and are subject
to certain risks,  uncertainties  and  assumptions.  Should one or more of these
risks or  uncertainties  materialize,  or should  underlying  assumptions  prove
incorrect,  actual results may vary materially  from those  described  herein as
anticipated,  believed,  estimated, expected or intended. The Company assumes no
obligations and does not intend to update these "forward-looking" statements.

In accordance  with the provisions of the Litigation  Reform Act, the Company is
making  investors  aware that such  "forward-looking"  statements,  because they
relate to future  events,  are by their very  nature  subject to many  important
factors  which  could  cause  actual  results  to differ  materially  from those
contained in the  "forward-looking"  statements.  These  uncertainties and risks
include,  but are not limited to, the following  (some of which are explained in
greater detail herein): conducting operations in a competitive environment and a
changing  industry  (which  includes  technical  services and products  that are
relatively  new to the industry  and/or to the Company);  delays,  difficulties,
management  transitions and employment  issues  associated  with  consolidations
and/or changes in business operations; existing and future vendor relationships;
risks  relating to foreign  currency  exchange;  economic,  legal and  political
issues associated with international operations; the Company's ability to access
capital  and  meet its  debt  service  requirements  (including  sensitivity  to
fluctuations in interest rates); and general economic conditions.

Competition.  IKON  operates in a highly  competitive  environment.  A number of
companies  worldwide with significant  financial  resources compete with IKON to
provide similar products and services, such as Canon, Ricoh, Danka, Pitney Bowes
and Xerox. Our competitors may be positioned to offer more favorable product and
service terms to the marketplace, resulting in reduced profitability and loss of
market share for IKON. Some of our competitors are also suppliers to IKON of the
products  we  sell,  service  and  lease.  Competition  is  based  largely  upon
technology,  performance, pricing, quality, reliability,  distribution, customer
service and support.  In addition,  we compete against smaller local independent
office products  distributors.  Financial pressures faced by our competitors may
cause them to engage in  uneconomic  pricing  practices,  which  could cause the
prices that IKON is able to charge in the future for its  products  and services
to be less than it has  historically  charged.  Our  future  success is based in
large part upon our ability to successfully  compete in the markets we currently
serve and to expand into additional products and services offerings. These risks
could lead to a loss of market share for IKON, resulting in a negative impact on
our results of operations.

Pricing. Our ability to succeed is dependent upon our ability to obtain adequate
pricing  for the  equipment,  supplies  and  services  we  offer.  Depending  on
competitive  market  factors,  future  prices we can obtain  for the  equipment,
supplies and services we offer may vary from historical levels.

Vendor  Relationships.  IKON's access to equipment,  parts and supplies  depends
upon  its  relationships   with,  and  its  ability  to  purchase  equipment  on
competitive terms from its principal vendors,  Canon and Ricoh. IKON has not and
does not currently enter into long-term supply contracts with these vendors, and
we have no current plans to do so in the future.  These vendors are not required
to use IKON to distribute  their equipment and are free to change the prices and
other terms at which they sell to us. In addition, IKON competes with the direct
selling efforts of these vendors.  Significant  deterioration  in  relationships
with, or in the financial  condition of, these significant vendors could have an
adverse  impact on IKON's  ability  to sell and lease  equipment  as well as its
ability to provide effective service and technical support.  If IKON lost one of
these vendors, or if one of the vendors ceased operations, IKON would be forced


                                       3



to expand its  relationship  with the other vendor,  seek out new  relationships
with other  vendors  or risk a loss in market  share due to  diminished  product
offerings and availability.

Financing  Business.  A significant  portion of our profits are derived from the
financing of equipment  provided to our  customers.  Our ability to provide such
financing  at  competitive  rates and to  realize  profitable  margins is highly
dependent  upon our costs of  borrowing.  If IKON is unable to  continue to have
access to its  funding  sources  on terms  that  allow it to  provide  leases on
competitive  terms,  IKON's  business  could be  adversely  affected,  as IKON's
customers could seek to lease equipment from competitors offering more favorable
leasing terms. For the second quarter ended March 31, 2003, approximately 79% of
equipment  sold by IKON in North America was financed  through IOS Capital,  LLC
("IOSC"),  IKON's captive leasing subsidiary.  IOSC accesses capital using asset
securitization  transactions,  including revolving asset securitization  conduit
arrangements,  public and private  offerings of its debt securities,  borrowings
from  commercial  lenders and loans from IKON.  IOSC relies  primarily  on asset
securitization  transactions  to  finance  its  lease  receivables.  There is no
assurance that we will continue to have access to our current  funding  sources,
or that we will be able to obtain  additional  funding on terms that would allow
us to provide leases on competitive terms. In particular, on May 1, 2003 Moody's
Investor Services lowered the Company's senior unsecured credit rating from Baa2
to Baa3 and  maintained  our ratings  under  review for further  downgrade.  Our
access to certain credit markets is dependent upon our credit ratings.  Although
the Company is currently  rated  investment  grade by both  Standard and Poor's,
(BBB-,  with a stable outlook) and Moody's  Investor  Services  (Baa3,  with our
ratings under review), any negative changes to our credit ratings, including any
further  downgrades,  could reduce and/or foreclose our access to certain credit
markets.  There is no  assurance  that these  credit  ratings can be  maintained
and/or the credit markets can be readily accessed.

Liquidity.  During fiscal 2002 we obtained a new  $300,000,000  unsecured credit
facility (the "Credit  Facility")  with a group of lenders.  The Credit Facility
contains  affirmative and negative covenants,  including  limitations on certain
fundamental changes, investments and acquisitions, mergers, certain transactions
with  affiliates,  creation of liens,  asset  transfers,  payment of  dividends,
intercompany loans and certain restricted payments. The Credit Facility does not
affect our ability to  continue  to  securitize  lease  receivables.  The Credit
Facility  contractually  matures on May 24,  2005.  Unless the Company  achieves
certain  ratings on its long and short term senior,  unsecured debt (as defined)
or  has  not  redeemed  or  defeased  IOSC's  9.75%  Notes  due  June  15,  2004
($240,500,000  outstanding  at March  31,  2003),  all loans  under  the  Credit
Facility will mature on December 15, 2003. As a result of any such maturity, the
Company may be  required to seek  additional  sources of  financing.  The Credit
Facility also contains certain  financial  covenants,  including:  (i) corporate
leverage ratio; (ii)  consolidated  interest expense ratio;  (iii)  consolidated
asset test ratios;  and (iv)  limitations  on capital  expenditures.  The Credit
Facility contains defaults  customary for facilities of this type. Failure to be
in compliance  with any material  provision of the Credit  Facility,  including,
without  limitation,  the  financial  covenants  described  above,  could have a
material  adverse  effect on our  liquidity,  financial  position and results of
operations.

Productivity  Initiatives.  IKON's  ability  to improve  its  profit  margins is
largely  dependent on the success of its productivity  initiatives to streamline
its  infrastructure.  Such  initiatives are aimed at making IKON more profitable
and  competitive  in the long-term and include  initiatives  such as centralized
credit and  purchasing,  shared  services and the  implementation  of e-IKON,  a
comprehensive,  multi-year  initiative designed to web-enable IKON's information
technology infrastructure.  IKON's ability to improve its profit margins through
the implementation of these  productivity  initiatives is dependent upon certain
factors outside the control of IKON. Our failure to successfully implement these
productivity  initiatives,  or the  failure  of such  initiatives  to  result in
improved  margins,  could  have a  material  adverse  effect  on our  liquidity,
financial position and results of operations.

International  Operations.  IKON  operates in 8 countries  outside of the United
States.  Approximately  14% of our revenues  are derived from our  international
operations,  and approximately 75% of those revenues are derived from Canada and
the United  Kingdom.  Political or economic  instability in Canada or the United
Kingdom  could  have a material  adverse  impact on our  results of  operations.
IKON's future  revenues,  costs of operations and profits could be affected by a
number of factors related to its international operations,  including changes in
foreign currency exchange rates,  changes in economic conditions from country to
country, changes in a country's political condition,  trade protection measures,
licensing  and other  legal  requirements  and local tax  issues.  Unanticipated
currency  fluctuations in the Canadian  Dollar,  British Pound or Euro vis-a-vis
the U.S. Dollar could lead to lower reported  consolidated results of operations
due to the translation of these currencies.

New Product Offerings.  Our business is driven primarily by customers' needs and
demands and by the products developed and manufactured by third parties. Because
IKON distributes  products  developed and manufactured by third parties,  IKON's
business would be adversely  affected if its suppliers fail to anticipate  which
products  or  technologies  will gain market  acceptance  or if IKON cannot sell
these products at competitive  prices. IKON cannot be certain that its suppliers
will permit IKON to  distribute  their newly  developed  products,  or that such
products will meet our customers' needs and demands. Additionally,  because some
of our  principal  competitors  design and  manufacture  new  technology,  those
competitors may have a competitive advantage over IKON. To successfully compete,
IKON must maintain an efficient cost structure, an effective sales and marketing
team and offer  additional  services that distinguish IKON from its competitors.
Failure to execute these strategies  successfully could result in reduced market
share for IKON or could have an adverse impact on its results of operations.


                                       4



                                                  PART 1. FINANCIAL INFORMATION

Item 1. Condensed Consolidated Financial Statements




                           IKON Office Solutions, Inc.
                           Consolidated Balance Sheets
                                                                                              March 31,
                                                                                                2003             September 30,
(in thousands)                                                                               (unaudited)              2002
- -------------------------------------------------------------------------------------- -- ------------------ -- -----------------
                                                                                                       
Assets
Cash and cash equivalents                                                              $            186,990  $           271,816
Restricted cash                                                                                     110,899              116,077
Accounts receivable, less allowances of:  March 31, 2003 - $14,947;
   September 30, 2002 - $14,251                                                                     601,148              568,635
Finance receivables, less allowances of:  March 31, 2003 - $19,661;
   September 30, 2002 - $20,352                                                                   1,170,299            1,198,357
Inventories                                                                                         281,568              318,214
Prepaid expenses and other current assets                                                            92,810               82,880
Deferred taxes                                                                                       65,422               65,264
- -------------------------------------------------------------------------------------- -- ------------------ -- -----------------
Total current assets                                                                              2,509,136            2,621,243
- -------------------------------------------------------------------------------------- -- ------------------ -- -----------------

Long-term finance receivables, less allowances of:  March 31, 2003 -
   $36,512;  September 30, 2002 - $37,796                                                         2,283,673            2,231,490

Equipment on operating leases, net of accumulated depreciation of:
    March 31, 2003 - $93,730; September 30, 2002 - $92,741                                          102,089               99,639

Property and equipment, net of accumulated depreciation of:
    March 31, 2003 - $307,241;  September 30, 2002 - $306,370                                       208,141              202,863

Goodwill, net                                                                                     1,232,894            1,235,418

Other assets                                                                                         67,416               67,145
- -------------------------------------------------------------------------------------- -- ------------------ -- -----------------
Total Assets                                                                           $          6,403,349  $         6,457,798
====================================================================================== == ================== == =================

Liabilities and Shareholders' Equity
Current portion of long-term debt, excluding finance subsidiaries                      $              8,553  $            11,484
Current portion of long-term debt of finance subsidiaries                                         1,571,150            1,312,034
Notes payable                                                                                         1,613                7,162
Trade accounts payable                                                                              194,907              232,120
Accrued salaries, wages and commissions                                                              93,656              127,643
Deferred revenues                                                                                   139,931              161,484
Other accrued expenses                                                                              286,793              300,937
- -------------------------------------------------------------------------------------- -- ------------------ -- -----------------
Total current liabilities                                                                         2,296,603            2,152,864
- -------------------------------------------------------------------------------------- -- ------------------ -- -----------------

Long-term debt, excluding finance subsidiaries                                                      566,892              594,351

Long-term debt of finance subsidiaries                                                            1,218,477            1,495,827

Deferred taxes                                                                                      515,353              479,401

Other long-term liabilities                                                                         196,827              200,409

Commitments and contingencies

Shareholders' Equity
Common stock, no par value:  authorized 300,000 shares; issued:  March
  31, 2003-149,971 shares; September 30, 2002-150,003 shares;
  outstanding:  March 31, 2003-144,658 shares; September 30, 2002-
  144,024 shares                                                                                  1,014,163            1,015,177
Series 12 preferred stock, no par value:  authorized 480 shares; none
   issued or outstanding
Unearned compensation                                                                               (3,169)              (1,981)
Retained earnings                                                                                   656,133              595,722
Accumulated other comprehensive loss                                                               (37,346)             (50,805)
Cost of common shares in treasury:  March 31, 2003-4,652 shares;
   September 30, 2002-5,286 shares                                                                 (20,584)             (23,167)
- -------------------------------------------------------------------------------------- -- ------------------ -- -----------------
Total Shareholders' Equity                                                                        1,609,197            1,534,946
- -------------------------------------------------------------------------------------- -- ------------------ -- -----------------

Total Liabilities and Shareholders' Equity                                             $          6,403,349  $         6,457,798
====================================================================================== == ================== == =================

See notes to condensed consolidated financial statements.





                                       5



                           IKON Office Solutions, Inc.
                        Consolidated Statements of Income
                                   (unaudited)



                                                          Three Months Ended                   Six Months Ended
                                                               March 31,                           March 31,
- ------------------------------------------------------------------------------------------------------------------------
(in thousands, except per share amounts)                2003              2002              2003               2002
- ------------------------------------------------------------------------------------------------------------------------
                                                                                            
Revenues
Net sales                                        $       553,308   $        591,441  $      1,080,070   $     1,160,438
Services                                                 504,608            535,077         1,019,911         1,083,407
Finance income                                            97,008             93,656           191,907           186,778
- ------------------------------------------------------------------------------------------------------------------------
                                                       1,154,924          1,220,174         2,291,888         2,430,623
- ------------------------------------------------------------------------------------------------------------------------
Costs and Expenses
Cost of goods sold                                       368,726            390,680           708,189           765,027
Services costs                                           301,886            322,177           612,104           650,414
Finance interest expense                                  36,644             36,995            75,663            78,160
Selling and administrative                               377,900            400,660           761,694           801,545
- ------------------------------------------------------------------------------------------------------------------------
                                                       1,085,156          1,150,512         2,157,650         2,295,146
- ------------------------------------------------------------------------------------------------------------------------

Operating income                                          69,768             69,662           134,238           135,477
Interest expense, net                                     11,259             14,085            23,568            28,596
- ------------------------------------------------------------------------------------------------------------------------
Income before taxes on income                             58,509             55,577           110,670           106,881
Taxes on income                                           22,087             20,286            41,778            39,012
- ------------------------------------------------------------------------------------------------------------------------
Net income                                       $        36,422   $         35,291  $         68,892   $        67,869
- ------------------------------------------------------------------------------------------------------------------------



Basic earnings per common share                  $          0.25   $           0.25  $           0.48   $          0.48

Diluted earnings per common share                $          0.23   $           0.24  $           0.44   $          0.46

Cash dividends per common share                  $          0.04   $           0.04  $           0.08   $          0.08







See notes to condensed consolidated financial statements.



                                       6



                           IKON Office Solutions, Inc.
                      Consolidated Statements of Cash Flows
                                   (unaudited)




                                                                                                     Six Months Ended
                                                                                                         March 31,
- --------------------------------------------------------------------------------------------------------------------------------
(in thousands)                                                                                     2003               2002
- --------------------------------------------------------------------------------------------------------------------------------
Cash Flows from Operating Activities
                                                                                                         
   Net income                                                                               $         68,892   $         67,869
   Additions (deductions) to reconcile net income to net cash
     provided by operating activities:
          Depreciation                                                                                51,037             56,772
          Amortization                                                                                 4,628              7,319
          Provision for losses on accounts receivable                                                  4,940              6,344
          Provision for deferred income taxes                                                         35,794             21,188
          Provision for lease default reserves                                                        36,715             34,312
          Changes in operating assets and liabilities, net of effects from
             acquisitions and divestitures:
                  (Increase) decrease in accounts receivable                                        (27,878)             36,746
                  Decrease (increase) in inventories                                                  28,901            (30,065)
                  Increase in prepaid expenses and other current assets                              (5,267)             (6,432)
                  (Decrease) increase in accounts payable, deferred revenues and accrued
                    expenses                                                                       (109,433)             2,288
                  Decrease in accrued restructuring                                                  (7,133)            (10,504)
          Other                                                                                       23,389              8,306
- --------------------------------------------------------------------------------------------------------------------------------
                  Net cash provided by operating activities                                          104,585            194,143
- --------------------------------------------------------------------------------------------------------------------------------

Cash Flows from Investing Activities
   Expenditures for property and equipment                                                          (49,398)            (48,657)
   Expenditures for equipment on operating leases                                                   (31,634)            (39,497)
   Proceeds from sale of property and equipment                                                        7,669             18,789
   Proceeds from sale of equipment on operating leases                                                 7,062              6,977
   Finance receivables - additions                                                                 (802,617)           (764,760)
   Finance receivables - collections                                                                 758,993            710,305
   Other                                                                                             (3,626)             (5,488)
- --------------------------------------------------------------------------------------------------------------------------------
                  Net cash used in investing activities                                            (113,551)           (122,331)
- --------------------------------------------------------------------------------------------------------------------------------

Cash Flows from Financing Activities
   Proceeds from issuance of long-term debt                                                            8,777              2,261
   Short-term (repayments) borrowings, net                                                          (13,724)            115,584
   Long-term debt repayments                                                                        (40,266)            (9,090)
   Finance subsidiaries' debt - issuances                                                            578,625            404,021
   Finance subsidiaries' debt - repayments                                                         (604,672)          (557,100)
   Dividends paid                                                                                   (11,545)           (11,401)
   Decrease in restricted cash                                                                         5,178              3,127
   Proceeds from option exercises and sale of treasury shares                                          1,400              4,881
   Purchase of treasury shares and other                                                               (493)              (258)
- --------------------------------------------------------------------------------------------------------------------------------
                  Net cash used in financing activities                                             (76,720)           (47,975)
- --------------------------------------------------------------------------------------------------------------------------------
   Effect of exchange rate changes on cash and cash equivalents                                          860                506
- --------------------------------------------------------------------------------------------------------------------------------

Net (decrease) increase in cash and cash equivalents                                                (84,826)             24,343
Cash and cash equivalents at beginning of year                                                       271,816             80,351
- --------------------------------------------------------------------------------------------------------------------------------
Cash and cash equivalents at end of period                                                  $        186,990   $        104,694
- --------------------------------------------------------------------------------------------------------------------------------




See notes to condensed consolidated financial statements.







                                       7




                           IKON Office Solutions, Inc.
              Notes to Condensed Consolidated Financial Statements
                    (in thousands, except per share amounts)
                                   (unaudited)


Note 1: Basis of Presentation and Significant Accounting Policies
        ---------------------------------------------------------

Basis of Presentation

The accompanying  unaudited condensed  consolidated financial statements of IKON
Office  Solutions,  Inc. and subsidiaries  (the "Company",  "we", or "our") have
been prepared in accordance with accounting principles generally accepted in the
United States for interim  financial  information  and the  instructions to Form
10-Q and Rule  10-01 of  Regulation  S-X.  In the  opinion  of  management,  all
adjustments  (consisting of normal recurring  adjustments)  considered necessary
for a fair presentation have been included.  For further  information,  refer to
the  consolidated  financial  statements and footnotes  thereto  included in the
Company's  Annual  Report on Form 10-K for the year ended  September  30,  2002.
Certain  prior year amounts have been  reclassified  to conform with the current
year presentation.

Significant Accounting Policies

The  following  provides  additional   information   regarding  our  significant
accounting  policies  contained in note 1 of the Company's Annual Report on Form
10-K for the year ended September 30, 2002:

Accounting for Stock-based Compensation

On December 31, 2002, the Financial  Accounting  Standards Board ("FASB") issued
Statement of Financial  Accounting Standards No. 148 "Accounting for Stock-Based
Compensation-  Transition  and  Disclosure  - an  amendment  to SFAS 123" ("SFAS
148").  SFAS 148 requires  additional  disclosures that are incremental to those
required by SFAS 123 and requires the  following  disclosures  in the  Company's
interim financial statements.

As permitted by SFAS 123, "Accounting for Stock-Based Compensation" ("SFAS 123")
we continue  to account  for our stock  options in  accordance  with  Accounting
Principles  Board Opinion No. 25,  "Accounting  for Stock Issued to  Employees".
Employee  stock  options  are  granted at or above the market  price at dates of
grant  which does not  require us to  recognize  any  compensation  expense.  In
general,   these  options   expire  in  ten  years  (twenty  years  for  certain
non-employee  director options) and vest over three years (five years for grants
issued prior to December 15,  2000).  The proceeds  from options  exercised  are
credited to shareholders' equity. A plan for our non-employee  directors enables
participants  to receive their annual  directors' fees in the form of options to
purchase shares of common stock at a discount. The discount is equivalent to the
annual directors' fees and is charged to expense.

If we had elected to recognize  compensation  expense based on the fair value at
the date of grant for awards in fiscal years 2003 and 2002,  consistent with the
provisions  of SFAS 123,  our net income and  earnings per share would have been
reduced to the following pro forma amounts:





                                                     Three Months Ended       Six Months Ended
                                                          March 31,              March 31,
                                                   ------------------------------------------------
                                                       2003        2002        2003        2002
                                                     ---------- ----------- ----------- -----------
                                                                           
Net income as reported                              $   36,422 $    35,291 $    68,892 $    67,869
Pro forma effect                                        (1,404)     (1,576)     (2,849)     (2,740)
                                                     ---------- ----------- ----------- -----------
               Net income as adjusted               $   35,018 $    33,715 $    66,043 $    65,129
                                                     ---------- ----------- ----------- -----------

Basic earnings per common share:
     As reported                                    $     0.25 $      0.25 $      0.48 $      0.48
     Pro forma effect                                    (0.01)      (0.01)      (0.02)      (0.02)
                                                     ---------- ----------- ----------- -----------
               As adjusted                          $     0.24 $      0.24 $      0.46 $      0.46
                                                     ---------- ----------- ----------- -----------

Diluted earnings per common share
     As reported                                    $     0.23 $      0.24 $      0.44 $      0.46
     Pro forma effect                                    (0.01)      (0.01)      (0.02)      (0.02)
                                                     ---------- ----------- ----------- -----------
               As adjusted                          $     0.22 $      0.23 $      0.42 $      0.44
                                                     ---------- ----------- ----------- -----------



                                        8



Note 2:      Goodwill
             --------

The  Company  has  identified  the  following  reporting  units  and  associated
goodwill:



                                               IKON North
                             IKON North         America                         Business          Sysinct
                           America Copier     Outsourcing                       Imaging        (e-business
                              Business          Business        IKON Europe     Services        development)        Total
                           -----------------------------------------------------------------------------------------------------
                                                                                              
Goodwill at
March 31, 2003                $854,383          $70,927         $295,577         $9,011           $2,996         $1,232,894



Changes in the goodwill  balance since  September 30, 2002 are  attributable  to
foreign currency translation adjustments.

Note 3: Notes Payable, Lease-Backed Notes and Revolving Credit Facility
        ----------------------------------------------------------------

During the six months ended March 31, 2003, the Company  repurchased $17,825 par
value of its 6.75% bonds due in 2004, $9,360 par value of its 6.75% bonds due in
2025, and IOS Capital,  LLC ("IOSC")  repurchased  $9,500 par value of its 9.75%
notes due 2004 for  $18,055,  $7,440 and  $9,598,  respectively.  As a result of
these repurchases, the Company recognized a net gain, including the write-off of
unamortized costs, of $1,250,  which is included in interest expense, net in the
consolidated statement of income.

During the six months ended March 31, 2003, IOSC repaid $474,782 of lease-backed
notes.

At March 31,  2003,  the Company had  borrowings  under its  $300,000  unsecured
credit  facility of $140,900  and  (pound)5,000.  As  discussed  in Note 13, the
Company repaid $140,900 of the borrowings under the unsecured credit facility in
April 2003.

Note 4: Asset Securitization Conduit Financing
        ---------------------------------------
During the six months ended March 31, 2003, IOSC pledged or transferred $385,140
in  financing  lease  receivables  for $326,145 in cash in  connection  with its
revolving asset securitization conduit financing agreements (the "Conduits"). As
of March 31, 2003, IOSC had approximately $66,355 available under the Conduits.

Note 5: Comprehensive Income
        ---------------------

Total comprehensive income is as follows:



                                                                     Three Months Ended                    Six Months Ended
                                                                          March 31,                             March 31,
                                                             -------------------------------    ------------------------------------
                                                                     2003              2002              2003                2002
                                                             -------------     -------------    ----------------    ----------------
                                                                                                               
      Net income                                                    $ 36,422          $ 35,291           $ 68,892          $ 67,869
      Foreign currency translation adjustments                         6,670            (2,226)             6,461            (4,236)
      Gain on derivative financial instruments, net of tax
        expense of: $2,416 and $4,376 for the three months
        ended March 31, 2003 and 2002, respectively;
        $4,666 and $7,000 for the six months ended March
        31, 2003 and 2002, respectively                                3,623             6,564              6,998            10,501
                                                                    --------          --------           --------          --------

      Total comprehensive income                                    $ 46,715          $ 39,629           $ 82,351          $ 74,134
                                                                    ========          ========           ========          ========


The minimum  pension  liability is adjusted at each fiscal year end;  therefore,
there is no impact on total  comprehensive  income during interim  periods.  The
balances  for  foreign  currency  translation,  minimum  pension  liability  and
derivative  financial  instruments  included in accumulated other  comprehensive
loss in the consolidated balance sheets were $(17,729), $(2,445) and $(17,172),



                                       9



respectively,   at  March  31,  2003  and  $(24,190),  $(2,445)  and  $(24,170),
respectively, at September 30, 2002.



Note 6: Earnings Per Common Share
- ----------------------------------
The following table sets forth the computation of basic and diluted earnings per
common share:




                                                               Three Months Ended                  Six Months Ended
                                                                   March 31,                          March 31,
                                                         -------------------------------    -------------------------------
                                                             2003              2002             2003              2002
                                                         -------------     -------------    --------------    -------------
Numerator:
Numerator for basic earnings per common share -
                                                                                                       
   Net income                                                 $36,422           $35,291           $68,892          $67,869

Effect of dilutive securities:  Interest expense
   on convertible notes, net of tax                             2,302                               4,656
                                                         -------------     -------------    --------------    -------------
Numerator for diluted earnings per common
   share - net income plus assumed conversion                 $38,724           $35,291           $73,548          $67,869
                                                         -------------     -------------    --------------    -------------

Denominator:
Denominator for basic earnings per common share
   - weighted average common shares                           144,483           142,965           144,318          142,419

Effect of dilutive securities:
   Convertible notes                                           19,960                              19,960
   Employee stock awards                                          251               438               257              442
   Employee stock options                                       2,343             4,374             2,421            4,219
                                                         -------------     -------------    --------------    -------------
Dilutive potential common shares                               22,554             4,812            22,638            4,661
                                                         -------------     -------------    --------------    -------------

Denominator for diluted earnings per
   common share - adjusted weighted average
   common shares and assumed conversions                      167,037           147,777           166,956          147,080
                                                         -------------     -------------    --------------    -------------


Basic earnings per common share                                 $0.25             $0.25             $0.48            $0.48
                                                         =============     =============    ==============    =============
Diluted earnings per common share
                                                                $0.23             $0.24             $0.44            $0.46
                                                         =============     =============    ==============    =============



The  Company  accounts  for the effect of its  convertible  notes in the diluted
earnings per common share  calculation  using the "if converted"  method.  Under
that  method,  the  convertible  notes are  assumed  to be  converted  to shares
(weighted  for the number of days  outstanding  in the  period) at a  conversion
price of $15.03, and interest expense,  net of taxes, related to the convertible
notes is added back to net income.

Options to purchase  8,867  shares of common  stock at $7.50 per share to $46.59
per share were outstanding  during the second quarter of fiscal 2003 and options
to purchase 3,449 shares of common stock at $12.76 per share to $46.59 per share
were outstanding during the second quarter of fiscal 2002, but were not included
in the  computation  of diluted  earnings per common share  because the options'
prices  were  greater  than  the  average  market  price of the  common  shares;
therefore, the effect would be antidilutive.

Options to purchase  8,867  shares of common  stock at $7.50 per share to $46.59
per share  were  outstanding  during  the first  six  months of fiscal  2003 and
options to purchase  6,714  shares of common stock at $11.45 per share to $46.59
per share were outstanding  during the first six months of fiscal 2002, but were
not included in the computation of diluted earnings per common share because the
options' prices were greater than the average market price of the common shares;
therefore, the effect would be antidilutive.


                                       10



Note 7: Segment Reporting
       ------------------

The table below presents  segment  information  for the three months ended March
31, 2003 and 2002:



                                                    IKON
                                                    North           IKON
                                                   America         Europe          Other         Corporate          Total
                                                 -------------   ------------    ----------    --------------   --------------
                                                                                                  
Three Months Ended March 31, 2003
Net sales                                      $      483,135  $      70,086   $        87                    $       553,308
Services                                              454,424         45,171         5,013                            504,608
Finance income                                         91,264          5,744                                           97,008
Finance interest expense                               34,961          1,683                                           36,644
Operating income (loss)                               141,449          6,172          (753)  $      (77,100)           69,768
Interest expense, net                                                                               (11,259)          (11,259)
Income before taxes on income                                                                                          58,509

Three Months Ended March 31, 2002
Net sales                                      $      521,189  $      69,603   $       649                    $       591,441
Services                                              486,765         37,336        10,976                            535,077
Finance income                                         88,742          4,914                                           93,656
Finance interest expense                               35,334          1,661                                           36,995
Operating income (loss)                               157,694          5,400        (2,172)  $      (91,260)           69,662
Interest expense, net                                                                               (14,085)          (14,085)
Income before taxes on income                                                                                          55,577




The table below presents segment information for the six months ended March 31, 2003 and 2002:

                                                    IKON
                                                    North           IKON
                                                   America         Europe          Other         Corporate          Total
                                                 -------------   ------------    ----------    --------------   --------------
Six Months Ended March 31, 2003
Net sales                                      $      943,253  $     136,632   $       185                   $      1,080,070
Services                                              918,232         90,908        10,771                          1,019,911
Finance income                                        180,585         11,322                                          191,907
Finance interest expense                               72,173          3,490                                           75,663
Operating income (loss)                               288,670         12,209          (878)  $     (165,763)          134,238
Interest expense, net                                                                               (23,568)          (23,568)
Income before taxes on income                                                                                         110,670

Six Months Ended March 31, 2002
Net sales                                      $    1,019,402  $     134,331   $     6,705                    $     1,160,438
Services                                              976,953         75,751        30,703                          1,083,407
Finance income                                        176,916          9,862                                          186,778
Finance interest expense                               74,632          3,528                                           78,160
Operating income (loss)                               297,600         10,951        (7,966)   $    (165,108)          135,477
Interest expense, net                                                                               (28,596)          (28,596)
Income before taxes on income                                                                                         106,881





                                       11



During fiscal 2003, the Company made certain changes to its segment reporting to
reflect  the  way  management  views  IKON's  business.  Due  to  the  Company's
organizational  structure change related to  centralization  of the supply chain
function and customer  care centers  announced in October  2002,  IKON no longer
allocates these  corporate  administrative  charges to IKON North America.  As a
result, these costs are included in Corporate in the table above. In addition, a
unit of our business  imaging  services  operations  which had been  included in
Other is now included in IKON North America  consistent  with the way management
now views our segments for making operating  decisions.  Prior year amounts have
been reclassified to conform with the current year presentation.

Note 8: Restructuring and Asset Impairment Charges
- --------------------------------------------------

In the fourth quarter of fiscal 2001, the Company  announced the acceleration of
certain cost cutting and  infrastructure  improvements  (as described below) and
recorded a pre-tax  restructuring  and asset impairment  charge of $60,000,  and
reserve  adjustments  related  primarily to the exit of the Company's  telephony
operations of $5,300.  The related reserve  adjustments were included in cost of
goods  sold  for  the   write-off  of  obsolete   inventory,   and  selling  and
administrative   expense  for  the  write-off  of  accounts  receivable  in  the
consolidated  statement of income.  The asset  impairments  included fixed asset
write-offs totaling $6,078 as follows:  $100 from technology services businesses
closures;  $897 from digital print center business  closures;  $338 from digital
print center business sales;  and $4,743  relating to IKON  infrastructure.  The
asset impairments also included goodwill write-offs totaling $19,422 as follows:
$955 from technology  services  businesses  closures;  $6,591 from digital print
center business sales;  and $11,876  relating to telephony  business sales.  The
Company  developed  this plan as part of our  continuing  effort  to  streamline
IKON's  infrastructure to increase future productivity,  and to address economic
changes  within  specific  marketplaces.  This  resulted  in a charge of $65,300
($49,235 after-tax). These actions addressed the sale of the Company's telephony
operations and the closing of twelve  nonstrategic  digital print centers as the
Company shifts its focus from  transactional work toward contract print work and
the support of major accounts.  These actions also addressed further  downsizing
of  operational  infrastructures  throughout  the  organization  as the  Company
leverages and intensifies prior standardization and centralization  initiatives.
These actions  included the ongoing  centralization  and  consolidation  of many
selling  and  administrative  functions,  including  marketplace  consolidation,
supply chain,  finance,  customer service,  sales support and the realignment of
sales  coverage  against our  long-term  growth  objectives.  Additionally,  the
Company recorded an asset impairment charge of $3,582 ($3,300 after-tax) related
to  the  sale  of the  Company's  technology  education  operations.  The  asset
impairments included fixed asset write-offs totaling $828. The asset impairments
also included  goodwill  write-offs  totaling $2,754.  Therefore,  the aggregate
charge  recorded in fiscal 2001 (the "Fiscal 2001 Charge") was $68,882  ($52,535
after-tax).

In the first  quarter of fiscal  2000,  the Company  announced  plans to improve
performance and efficiency and incurred a total pre-tax  restructuring and asset
impairment  charge  (the "First  Quarter  2000  Charge")  of  $105,340  ($78,479
after-tax).  The asset  impairments  included  fixed asset  write-offs  totaling
$12,668 as follows:  $631 from  technology  services  integration  and education
business  closures;  $2,530 from technology  services  integration and education
business  downsizing;  $1,269 from digital print center business closures;  $588
from digital print center  business  downsizing;  $1,405 from document  services
excess  equipment;  $1,244 from a technology  services business sale; and $5,001
relating  to  IKON  infrastructure.  The  asset  impairments  included  goodwill
write-offs  totaling  $38,880  as  follows:   $3,279  from  technology  services
integration  business sales;  $10,156 from technology  services  integration and
education business closures; $9,566 from digital print center business closures;
$14,950 from a technology  services  business sale; and $929 relating to an IKON
Europe closure. These actions addressed  under-performance in certain technology
services  operations,  business  document  services,  and  business  information
services  locations as well as the Company's  desire to  strategically  position
these  businesses  for  integration  and  profitable   growth.   Plans  included
consolidating or disposing of certain  under-performing  and non-core locations;
implementing   productivity   enhancements   through   the   consolidation   and
centralization    of   activities   in   inventory    management,    purchasing,
finance/accounting  and other administrative  functions;  and consolidating real
estate through the  co-location of business units as well as the  disposition of
unproductive  real estate.  In the fourth  quarter of fiscal  2000,  the Company
determined that some first quarter  restructuring  initiatives would not require
the level of spending  that had been  originally  estimated,  and certain  other
initiatives  would  not  be  implemented  due  to  changing  business  dynamics.
Previously   targeted  sites  were  maintained  based  on  their  potential  for
improvement as well as their relationship to IKON's overall strategic direction.
As a result of our integration efforts, locations originally identified for sale
or closure were combined with other IKON  businesses.  As a result,  $15,961 was
reversed from the First  Quarter 2000 Charge,  and the total amount of the First
Quarter 2000 Charge was reduced to $89,379 ($66,587  after-tax).  The components
of the  reversal  were:  538 fewer  positions  eliminated  reduced  severance by
$1,784,  real  estate  lease  payments  reduced  by  $13,426,   and  contractual
commitments  reduced by $751. The severance  reversal resulted from successfully


                                       12




negotiating business sales whereby affected employees assumed positions with the
acquiring  companies,   higher-than-expected  voluntary  resignations,  and  our
decision  not to  implement  certain  supply  chain and  shared  service  center
consolidation  efforts. The real estate lease payment reversal was primarily the
result of our decision not to close certain  sites.  Also, in the fourth quarter
of fiscal 2000, the Company announced other specific actions designed to address
the  changing  market  conditions  impacting  technology  services,  IKON  North
America,  and outsourcing  locations and incurred a total pre-tax  restructuring
and asset  impairment  charge  (the  "Fourth  Quarter  2000  Charge") of $15,789
($12,353 after-tax).  The asset impairments  consisted of fixed asset write-offs
totaling  $2,371 as follows:  $1,371 from  technology  services  integration and
education business  closures;  $721 from digital print center business closures;
and $279  relating to IKON  infrastructure.  The First  Quarter  2000 Charge (as
reduced)  and Fourth  Quarter  2000 Charge  resulted in a net fiscal 2000 charge
(the "Fiscal 2000 Charge") of $105,168 ($78,940 after-tax).

In the fourth  quarter of fiscal  2002,  the Company  reversed  $10,497  ($6,823
after-tax) of its  restructuring  charges  described above. The reversed charges
consisted  of  $7,418   related  to  severance,   $1,667  related  to  leasehold
termination costs and $1,412 related to contractual  commitments.  The severance
reversal was the result of the average cost of severance per employee being less
than  estimated  and  188  fewer  positions  eliminated  than  estimated  due to
voluntary  resignations and our decision not to close a digital print center due
to changing business dynamics.  The reversal of leasehold  termination costs and
contractual  commitments resulted from our decision not to close a digital print
center.  Additionally,  we  were  also  able to  reduce  our  liability  through
successful equipment and real property lease termination negotiations.

The pre-tax components of the  restructuring,  net, and asset impairment charges
for fiscal 2002, 2001 and 2000 were as follows:





                                              Fiscal        Fiscal       Fourth Quarter         Fiscal          First Quarter
                                               2002          2001         Fiscal 2000            2000            Fiscal 2000
Type of Charge                               Reversal       Charge           Charge            Reversal            Charge
- ---------------------------------------------------------------------------------------------------------------------------------
Restructuring Charge:
                                                                                                          
   Severance                                   $ (7,418)     $ 26,500             $ 6,092         $ (1,784)              $16,389
   Leasehold termination costs                   (1,667)        5,534               6,685          (13,426)               33,691
   Contractual commitments                       (1,412)        2,466                 641             (751)                3,712
- ---------------------------------------------------------------------------------------------------------------------------------
      Total Restructuring Charge                (10,497)       34,500              13,418          (15,961)               53,792
- ---------------------------------------------------------------------------------------------------------------------------------

Asset Impairment Charge:
   Fixed assets                                                 6,906               2,371                                 12,668
   Goodwill and intangibles                                    22,176                                                     38,880
- ---------------------------------------------------------------------------------------------------------------------------------
      Total Asset Impairment Charge                            29,082               2,371                                 51,548
- ---------------------------------------------------------------------------------------------------------------------------------

      Total                                    $(10,497)     $ 63,582             $15,789         $(15,961)            $ 105,340
- ---------------------------------------------------------------------------------------------------------------------------------



The Company  calculated  the asset and goodwill  impairments as required by SFAS
121  "Accounting  for the  Impairment  of  Long-Lived  Assets  and  Assets to be
Disposed of." The proceeds  received for businesses  sold were not sufficient to
cover the fixed  asset and  goodwill  balances.  As such,  those  balances  were
written-off.  Goodwill directly  associated with businesses that were closed was
also written-off.

The following  presents a  rollforward  of the  restructuring  components of the
Fiscal 2001 Charge,  Fourth  Quarter  2000 Charge and First  Quarter 2000 Charge
(collectively the "Charges") from September 30, 2002 to the balance remaining at
March 31, 2003,  which is included in other accrued expenses in the consolidated
balance sheets:



                                         Balance        Payments        Balance
                                      September 30,      Fiscal        March 31,
  Fiscal 2001 Restructuring Charge         2002           2003            2003
  -------------------------------------------------------------------------------
                                                                 
  Severance                              $  7,799      $(3,991)           $ 3,808

  Leasehold termination costs               2,251         (824)             1,427

  Contractual commitments                      30                              30
  -------------------------------------------------------------------------------
     Total                               $ 10,080      $(4,815)            $5,265
  -------------------------------------------------------------------------------




                                       13


                                         Balance        Payments        Balance
  Fourth Quarter                      September 30,      Fiscal        March 31,
  Fiscal 2000 Restructuring Charge         2002           2003            2003
  -------------------------------------------------------------------------------

  Severance                              $ 112       $ (103)               $ 9

  Leasehold termination costs            2,948       (1,249)             1,699
  -------------------------------------------------------------------------------
     Total                              $3,060     $ (1,352)            $1,708
  -------------------------------------------------------------------------------









                                         Balance        Payments        Balance
  First Quarter                       September 30,      Fiscal        March 31,
  Fiscal 2000 Restructuring Charge         2002           2003            2003
  -------------------------------------------------------------------------------

                                                                 
  Severance                               $ 355        $(114)             $ 241
  Leasehold termination costs             1,614         (852)               762
  -------------------------------------------------------------------------------
     Total                              $ 1,969        $(966)            $1,003
  -------------------------------------------------------------------------------


The projected payments of the remaining balances of the Charges are as follows:

Fiscal 2001 Projected Payments               FY 2003       FY 2004           FY 2005         FY 2006         Total
- --------------------------------------------------------------------------------------------------------------------


Severance                                   $ 2,510         $1,221              $ 77                        $ 3,808
Leasehold termination costs                     583            557               244        $  43             1,427
Contractual commitments                          30                                                              30
- --------------------------------------------------------------------------------------------------------------------
   Total                                     $3,123         $1,778             $ 321        $  43           $ 5,265
- --------------------------------------------------------------------------------------------------------------------

Fourth Quarter Fiscal 2000
Projected Payments                      FY 2003       FY 2004      FY 2005      FY 2006      Beyond         Total
- --------------------------------------------------------------------------------------------------------------------

Severance                                   $ 9                                                                $  9
Leasehold termination costs                  50         $825         $429         $239         $156           1,699
- --------------------------------------------------------------------------------------------------------------------
   Total                                    $59         $825         $429        $ 239         $156         $ 1,708
- --------------------------------------------------------------------------------------------------------------------

First Quarter Fiscal 2000
Projected Payments                      FY 2003       FY 2004      FY 2005        Total
- -----------------------------------------------------------------------------------------

Severance                                 $ 241                                   $  241
Leasehold termination costs                 203         $340         $219            762
- -----------------------------------------------------------------------------------------
   Total                                   $444         $340         $219        $ 1,003
- -----------------------------------------------------------------------------------------



The Company  determined its probable sub-lease income through the performance of
local  commercial  real estate market  valuations by our external  regional real
estate  brokers.  All lease  termination  amounts  are  shown  net of  projected
sub-lease  income.  Projected  sub-lease  income as of March 31,  2003 was $621,
$4,487 and $3,827 for the Fiscal 2001  Charge,  Fourth  Quarter  2000 Charge and
First Quarter 2000 Charge, respectively.

All actions related to our  restructuring  are complete.  Severance  payments to
terminated  employees  are  made in  installments.  The  charges  for  leasehold
termination  costs relate to real estate lease  contracts  where the Company has
exited  certain  locations  and is required to make  payments over the remaining
lease term.

All  locations  affected by the Charges (23, 5 and 22  locations  for the Fiscal
2001  Charge,  Fourth  Quarter  2000  Charge  and  First  Quarter  2000  Charge,
respectively) have been closed and all employees affected by the Charges (1,412,
386 and 1,394  employees for the Fiscal 2001 Charge,  Fourth Quarter 2000 Charge
and First Quarter 2000 Charge, respectively) have been terminated.

Note 9: Synthetic Leases
        ----------------

On November 21, 2001,  IKON entered into a synthetic  lease  agreement  totaling
$18,659  for the  purpose of leasing  its  corporate  headquarters  in  Malvern,
Pennsylvania  (the "Corporate  Lease").  Under the terms of the Corporate Lease,
IKON is  required  to occupy  the  facility  for a term of five  years  from the
agreement date. The Corporate Lease also provides for a residual value guarantee
and includes a purchase option at the lessor's original cost of the property. If
IKON  terminates the Corporate Lease prior to the end of the lease term, IKON is
obligated  to purchase  the leased  property  at a price equal to the  remaining
lease  balance.  Because  IKON is  required  to only  pay the  yield  due on the
Corporate  Lease,  IKON's  nominal  rental  rate  under the  Corporate  Lease is
different  from what IKON would be required to pay under a market  rental  rate.
The Corporate Lease contains one financial covenant that requires IKON to meet a
funded debt to total  capitalization  ratio test. The test requires IKON's total


                                       14



funded  debt to not exceed  fifty  percent  of IKON's  total  capitalization.  A
failure to maintain the  covenant  would  constitute  a default  pursuant to the
Corporate  Lease and would permit the lessor to either  require IKON to purchase
the leased property for the then-current  lease balance,  terminate IKON's right
of possession of the leased property,  or sell the leased property and apply the
proceeds to the current lease balance.  IKON obtains  valuations of the property
covered by the Corporate Lease on a regular basis. If market  conditions  result
in a valuation that is less than the guaranteed  residual value of the property,
IKON records a charge to income.  As of March 31, 2003 and  September  30, 2002,
the accrued shortfall between the contractual  obligation and the estimated fair
value of the leased assets under the Corporate Lease equaled $400.

On January 10,  2003,  IKON  terminated  a synthetic  lease  agreement  and paid
$23,901 to acquire  three  properties  under the lease.  The Company  previously
recorded a reserve of $13,387 for the expected shortfall between the contractual
obligation and the estimated fair value of the leased assets. The properties are
currently for sale.

Note 10: Contingencies
         -------------

The  Company is  involved in a number of  environmental  remediation  actions to
investigate and clean up certain sites related to its discontinued operations in
accordance  with  applicable  federal  and state laws.  Uncertainties  about the
status of laws and regulations, technology and information related to individual
sites, including the magnitude of possible contamination,  the timing and extent
of  required   corrective   actions  and  proportionate   liabilities  of  other
responsible  parties,  make it  difficult  to develop a  meaningful  estimate of
probable  future  remediation  costs.  While the actual costs of  remediation at
these sites may vary from management's  estimate because of these uncertainties,
the Company  had accrued  balances of $8,170 and $8,314 as of March 31, 2003 and
September 30, 2002,  respectively,  for its environmental  liabilities,  and the
accrual is based on  management's  best estimate of the aggregate  environmental
remediation exposure.  The measurement of environmental  liabilities is based on
an evaluation of currently  available facts with respect to each individual site
and considers  factors such as existing  technology,  presently enacted laws and
regulations,  prior  experience in  remediation  of  contaminated  sites and any
studies  performed  for a site.  As  assessments  and  remediation  progress  at
individual  sites,  these  liabilities  are  reviewed  and  adjusted  to reflect
additional  technical  and  legal  information  that  becomes  available.  After
consideration  of the defenses  available  to the Company,  the accrual for such
exposure,  insurance coverage and other responsible parties, management does not
believe  that its  obligations  to  remediate  these sites would have a material
adverse effect on the Company's consolidated financial statements.

The accruals for  environmental  liabilities  are reflected in the  consolidated
balance sheet as part of other accrued liabilities. The Company has not recorded
any  potential  third  party  recoveries.  The  Company  is  indemnified  by  an
environmental  contractor performing remedial work at a site in Bedford Heights,
OH. The  contractor  has agreed to  indemnify  the  Company  from cost  overruns
associated with the plan of remediation.  Further,  the Company has cost sharing
arrangements in place with other  potentially  responsible  parties ("PRP's") at
sites located in Barkhamsted,  CT and Rockford,  IL. The cost-sharing  agreement
for the Barkhamsted,  CT site relates to  apportionment  of expenses  associated
with non-time  critical removal actions and operation and maintenance work, such
as capping the  landfill,  maintaining  the landfill,  fixing  erosion rills and
gullies,  maintaining  site  security,  maintaining  vegetative  growth  on  the
landfill cap and groundwater  monitoring.  Under the agreement,  the Company and
other  PRP's  agreed  to  reimburse  Rural  Refuse  Disposal  District  No. 2, a
Connecticut  Municipal Authority,  for 50% of these costs. The Company currently
pays a  4.54%  share  of  these  costs.  The  cost-sharing  arrangement  for the
Rockford,   IL  site   relates   to   apportioning   the  costs  of  a  Remedial
Investigation/Feasibility Study and certain operation and maintenance work, such
as fencing  the site,  removing  waste  liquids  and  sludges,  capping a former
surface impoundment and demolishing  certain buildings.  Under this arrangement,
the Company pays 5.12% of these costs.

During the six months  ended March 31, 2003 and 2002,  the Company did not incur
any expenses for  environmental  capital  projects.  During the six months ended
March 31, 2003 and 2002, the Company  incurred  various  expenses in conjunction
with its obligations under consent decrees, orders, voluntary remediation plans,
settlement agreements and to comply with environmental laws and regulations. For
the six months  ended  March 31,  2003 and 2002,  these  expenses  were $228 and
$2,076,   respectively.   All  expenses   were   charged   against  the  related
environmental  accrual.  The Company will continue to incur expenses in order to
comply with its obligations under consent decrees, orders, voluntary remediation
plans,   settlement  agreements  and  to  comply  with  environmental  laws  and
regulations.

The  Company  has an accrual  related to black  lung and  worker's  compensation
liabilities  relating to the operations of a former subsidiary,  Barnes & Tucker
Company ("B&T"). B&T owned and operated coal mines throughout Pennsylvania. IKON
sold B&T in 1986.  In  connection  with the sale,  IKON entered into a financing
agreement with B&T whereby IKON agreed to reimburse B&T for 95% of all costs and
expenses incurred by B&T for black lung and worker's  compensation  liabilities,
until  said  liabilities  were  extinguished.   From  1986  through  2000,  IKON
reimbursed B&T in accordance with the terms of the financing agreement. In 2000,
B&T filed for bankruptcy protection under Chapter 11. The bankruptcy court


                                       15


approved  a plan of  reorganization  which  created  a black  lung  trust  and a
worker's  compensation  trust to handle the administration of all black lung and
worker's compensation claims relating to B&T. IKON now reimburses the trusts for
95% of the costs and expenses incurred by the trusts for black lung and worker's
compensation  claims. As of March 31, 2003 and September 30, 2002, the Company's
accrual for black lung and worker's compensation  liabilities related to B&T was
$16,023 and $16,734, respectively.

There are other contingent liabilities for taxes, guarantees, other lawsuits and
various other matters occurring in the ordinary course of business. On the basis
of information  furnished by counsel and others, and after  consideration of the
defenses  available  to the  Company  and any  related  reserves  and  insurance
coverage,  management  believes  that  none of these  other  contingencies  will
materially affect the consolidated financial statements of the Company.

Note 11: Financial Instruments
         ---------------------

As of March 31, 2003, all of the Company's derivatives  designated as hedges are
interest  rate swaps which qualify for  evaluation  using the "short cut" method
for   assessing   effectiveness.   As  such,   there  is  an  assumption  of  no
ineffectiveness.  The Company uses interest rate swaps to fix the interest rates
on its variable  rate classes of  lease-backed  notes,  which results in a lower
cost of capital  than if we had issued  fixed rate notes.  During the six months
ended March 31,  2003,  unrealized  gains  totaling  $6,998  after  taxes,  were
recorded in accumulated other comprehensive loss.

Note 12: Pending Accounting Changes
         --------------------------

In January  2003,  the FASB  approved  FASB  Interpretation  Number  ("FIN 46"),
"Consolidation of Variable Interest Entities,  an interpretation of ARB 51". The
primary  objectives of FIN 46 are to provide guidance for the  identification of
entities for which control is achieved  through means other than through  voting
rights  ("variable  interest  entities" or "VIEs") and how to determine when and
which   business   enterprise   should   consolidate   the  VIE  (the   "primary
beneficiary").  This new  model for  consolidation  applies  to an entity  which
either (1) the equity  investors  (if any) do not have a  controlling  financial
interest or (2) the equity  investment at risk is  insufficient  to finance that
entity's activities without receiving additional  subordinated financial support
from other  parties.  In addition,  this  interpretation  requires that both the
primary  beneficiary  and all  other  enterprises  with a  significant  variable
interest in a VIE make additional  disclosures.  Certain disclosure requirements
were  effective for  financial  statements  issued after  January 31, 2003.  The
remaining  provisions  are  effective  immediately  for all VIE's  created after
January  31, 2003 and are  effective  beginning  in the first  interim or annual
reporting  period  beginning  after June 15, 2003 for all VIE's  created  before
February  1,  2003.  The  Company  is  currently  evaluating  the  impact of the
application of this  interpretation,  but does not expect a material impact from
the application of this interpretation on our consolidated financial statements.

In April 2003,  the FASB  approved  SFAS 149,  "Amendment  of  Statement  133 on
Derivative  Instruments and Hedging  Activities".  SFAS 149 amends and clarifies
financial accounting and reporting for derivative instruments, including certain
derivative  instruments  embedded in contracts and for hedging  activities under
SFAS 133. In particular,  SFAS 149 amends SFAS 133 for decisions made as part of
the Derivatives  Implementation Group process,  other FASB projects dealing with
financial  instruments,  and implementation issues raised in connection with the
application  of the  definition  of a  derivative.  SFAS  149 is  effective  for
contracts  entered  into or  modified  after  June  30,  2003  and  for  hedging
relationships   designated   after  June  30,   2003  with  the   exception   of
implementation  issues that have been effective under other  pronouncements  for
fiscal  quarters  that began prior to June 15, 2003,  which should be applied in
accordance  with their  respective  effective  dates.  The Company is  currently
evaluating the impact of the adoption of this  statement,  but does not expect a
material  impact  from the  adoption of SFAS 149 on our  consolidated  financial
statements.

Note 13:  Subsequent Events
          -----------------

On April 23, 2003, IKON Receivables Funding,  LLC (a wholly-owned  subsidiary of
IOS Capital)  issued  Series  2003-1  Lease-Backed  Notes (the "2003 Notes") as
described below:





                                              Principal                                Stated
                                Issuance       Issuance                               Maturity
     Series         Notes         Date          Amount         Interest Rate            Date
- ----------------------------------------------------------------------------------------------------

                                                                        
  2003-1        Class A-1      04/23/03           $253,200              1.30813%          May 2004
                Class A-2      04/23/03             26,700                 1.68%     November 2005
                Class A-3a     04/23/03            206,400         LIBOR + 0.24%     December 2007
                Class A-3b     04/23/03            206,400                 2.33%     December 2007
                Class A-4      04/23/03            159,385                 3.27%         July 2011
- ----------------------------------------------------------------------------------------------------
                               Total              $852,085
- ----------------------------------------------------------------------------------------------------



Proceeds  from the issuance of the 2003 Notes were used to make  payments on the
Company's  Conduits,  repay $140,900 of unsecured credit facility borrowings and
increase the Company's cash balance.

In April 2003, the Company entered into a swap transaction to hedge the variable
rate 2003-1 Class A-3a lease-backed  note to a fixed rate of 2.095%.  This hedge
qualifies   for   evaluation   using  the  "short  cut"   method  of   assessing
effectiveness; accordingly, there is an assumption of no ineffectiveness.



                                       16


Item 2: Management's  Discussion and Analysis of Financial Condition and Results
of Operations

All dollar and share amounts are in thousands.

IKON Office  Solutions,  Inc. ("IKON" or the "Company") is a leading provider of
products and services that help businesses manage document workflow and increase
efficiency.  IKON provides  customers  with total  business  solutions for every
office,  production and outsourcing need, including copiers and printers,  color
solutions,  distributed  printing,  facilities  management,  imaging  and  legal
document  solutions,  as well as network  design and  consulting  and e-business
development.  IKON has locations  worldwide,  including  locations in the United
States,  Canada,  Mexico and Europe.  References  herein to "we",  "us" or "our"
refer to IKON and its  subsidiaries  unless the  context  specifically  requires
otherwise.

Critical Accounting Policies
- ----------------------------

In  response to the SEC's  Release No.  33-8040,  "Cautionary  Advice  Regarding
Disclosure  About Critical  Accounting  Policies," we have identified  below the
accounting  principles  critical to our business and results of  operations.  We
determined  the critical  principles  by  considering  accounting  policies that
involve the most complex or subjective decisions or assessments.  We state these
accounting  policies  in  Management's  Discussion  and  Analysis  of  Financial
Condition  and  Results  of  Operations  and in the  notes  to the  consolidated
financial  statements contained in our Annual Report on Form 10-K for our fiscal
year ended  September 30, 2002, and at relevant  sections in this discussion and
analysis.  In addition, we believe our most critical accounting policies include
the following:

Revenue Recognition.  We install the majority of the equipment we sell. Revenues
for company-installed copier/printer equipment and technology hardware, included
in net sales,  are  recognized  upon  receipt  of a signed  sales  contract  and
"delivery and acceptance" certificate. The "delivery and acceptance" certificate
confirms that the product has been delivered,  installed,  accepted,  is in good
condition,  and is satisfactory.  Revenues for customer installed copier/printer
equipment and technology  hardware,  included in net sales,  are recognized upon
receipt of a sales contract and delivery.  Generally, the Company does not offer
any  equipment  warranties  in  addition  to those  which  are  provided  by the
equipment manufacturer. Revenues for sales of supplies are recognized at time of
shipment  following  the  placement  of an order from a customer.  Revenues  for
monthly  equipment service and facilities  management  service are recognized in
the month in which the service is  performed.  Revenues  for other  services and
rentals are  recognized in the period  performed.  The present value of payments
due under sales-type lease contracts is recorded as revenue within net sales and
cost of goods sold is charged with the book value of the equipment when products
are delivered to and accepted by the customer. Finance income is recognized over
the related lease term.

Supporting  the  Company's  objective  to  provide  complete  solutions  to  its
customers,  the Company generally sells a service agreement when  copier/printer
equipment is sold. The typical agreement includes a minimum number of copies for
a base  service  fee plus an  overage  charge  for any  copies  in excess of the
minimum.  Revenue for each  element of a bundled  contract  is derived  from our
national  price lists for  equipment  and service.  The national  price list for
equipment  includes a price range between the  manufacturers'  suggested  retail
price  ("MSRP") and the minimum  price for which our sales force is permitted to
sell  equipment.  The price list for equipment is updated monthly to reflect any
vendor-communicated  changes in MSRP and any changes in the fair value for which
equipment  is being sold to  customers.  The  national  price  list for  service
reflects the price of service  charged to customers.  The price list for service
is updated  quarterly  to reflect new service  offerings  and any changes in the
competitive  environment  affecting  the fair  value for which  service is being
provided to customers.  The national price list, therefore, is representative of
the  fair  value  of  each  element  of a  bundled  agreement  when  it is  sold
unaccompanied by the other elements.

Revenue for a bundled  contract is first  allocated to service revenue using the
fair value per our national  price list.  The remaining  revenue is allocated to
equipment  revenue and finance  income based on a net present value  calculation
utilizing an appropriate  interest rate that considers the  creditworthiness  of
the customer, term of the lease,  transaction size, and costs of financing.  The
equipment  revenue is compared to the  national  price  list.  If the  equipment
revenue falls within the price range per the national  price list, no adjustment
is  required.  If the  equipment  revenue is not within the price  range per the
national price list, service and equipment revenues are proportionately adjusted
while  holding the interest  rate  constant,  so that both service and equipment
revenues fall within the price range per the national price list.

Goodwill.  IKON  evaluates  goodwill in accordance  with  Statement of Financial
Accounting  Standards  ("SFAS") 142. SFAS 142  prescribes a two-step  method for
determining goodwill impairment.  In the first step, we determine the fair value
of the reporting unit using expected  future  discounted  cash flows. If the net
book value


                                       17



of the reporting  unit exceeds the fair value,  we would then perform the second
step of the impairment  test which requires  allocation of the reporting  unit's
fair  value  to all of its  assets  and  liabilities  in a manner  similar  to a
purchase  price  allocation,  with any  residual  fair value being  allocated to
goodwill. The fair value of the goodwill is then compared to its carrying amount
to determine impairment. If future discounted cash flows are less favorable than
those anticipated, goodwill may be impaired.

Inventories.  Inventories  are  stated at the lower of cost or market  using the
average cost or specific  identification  methods and consist of finished  goods
available for sale. IKON writes down its inventory for estimated obsolescence or
unmarketable inventory equal to the difference between the cost of inventory and
estimated  market value based upon  assumptions  about future  demand and market
conditions.   If  actual  market   conditions  are  less  favorable  than  those
anticipated, inventory adjustments may be required.

Allowances for Receivables.  IKON maintains allowances for doubtful accounts and
lease  defaults  for  estimated  losses  resulting  from  the  inability  of its
customers  to make  required  payments.  If the  financial  condition  of IKON's
customers  were to  deteriorate,  resulting in an impairment of their ability to
make required payments, changes to our allowances may be required.

Income Taxes.  Income taxes are  determined in accordance  with SFAS 109,  which
requires  recognition  of  deferred  income tax  liabilities  and assets for the
expected  future  tax  consequences  of events  that have been  included  in the
consolidated  financial statements or tax returns.  Under this method,  deferred
income tax liabilities and assets are determined based on the difference between
financial  statement and tax basis of  liabilities  and assets using enacted tax
rates in effect for the year in which the  differences  are expected to reverse.
SFAS 109 also provides for the  recognition of deferred tax assets if it is more
likely than not that the assets will be  realized in future  years.  A valuation
allowance has been established for deferred tax assets for which  realization is
not likely.  In assessing the valuation  allowance,  IKON has considered  future
taxable  income and  ongoing  prudent  and  feasible  tax  planning  strategies.
However, in the event that IKON determines the value of a deferred tax asset has
fluctuated from its net recorded amount, an adjustment to the deferred tax asset
would be necessary.

Pension.  Certain  assumptions  are  used in the  calculation  of the  actuarial
valuation  of  our  Company-sponsored   defined  benefit  pension  plans.  These
assumptions  include the weighted  average  discount rate,  rates of increase in
compensation  levels and expected long-term rates of return on assets. If actual
results are less favorable than those assumed, additional pension expense may be
required.

Residual  Values.  IKON  estimates  the residual  value of equipment  sold under
sales-type  leases.  Our  residual  values are based on the dollar  value of the
equipment.  Residual values generally range between 0% to 22% of MSRP, depending
on equipment  model and lease term. We evaluate  residual  values  quarterly for
impairment.  Changes in market  conditions could cause actual residual values to
differ from estimated values, which could accelerate  write-down of the value of
the equipment.

Our  preparation  of this  Quarterly  Report on Form  10-Q and  other  financial
statements filed with the SEC requires us to make estimates and assumptions that
affect  amounts  reported in the  consolidated  financial  statements and notes.
Actual results could differ from those estimates and assumptions.

Results of Operations
- ---------------------

This discussion  reviews the results of operations of the Company as reported in
the consolidated statements of income.

                        Three Months Ended March 31, 2003
                Compared to the Three Months Ended March 31, 2002

Results of  operations  for the second  quarter of fiscal 2003,  compared to the
second quarter of fiscal 2002, were as follows:

Our second  quarter  revenues  decreased  by $65,250,  or 5.3%,  compared to the
second  quarter of fiscal 2002.  Of this  decrease,  $37,082  resulted  from the
impact of our actions to exit, sell or downsize certain non-strategic businesses
(telephony,  education and technology hardware  businesses,  and certain digital
print  centers)  during  fiscal  2002.  Excluding  the impact of these  actions,
revenues for the quarter were down approximately 2.4%.




                                       18



Net sales,  which includes revenues from the sale of  copier/printer  equipment,
supplies and technology hardware, decreased by $38,133, or 6.4%, compared to the
second  quarter of fiscal 2002.  Approximately  two-thirds of the  decrease,  or
$24,325, was attributable to a decline in sales of technology-related  hardware.
The Company has been  de-emphasizing  this low-margin  revenue stream,  choosing
instead to redirect its technical  capabilities  to support the growing  service
opportunities  in document  management and digital  connectivity.  Excluding the
impact of technology-related  hardware,  net sales were down approximately 2.4%.
Revenues from sales of  copier/printer  equipment  decreased by 2.2%, or $9,315,
compared to the second  quarter of fiscal 2002 due to a soft  economy and delays
in large purchasing decisions by our customers. In addition, we encountered some
changes in sales mix during  the second  quarter of 2003,  with sales of segment
1-4  copiers/printers  (equipment with minimum page output of less than 70 pages
per  minute)  declining  less than  sales of  segment  5 and 6  copiers/printers
(equipment  with  minimum  page  output of more than 70 pages per  minute).  For
example,  there was increased demand for lower-priced segment 4 copiers/printers
with new,  enhanced  features  over  higher-end  segment 5  devices  during  the
quarter.  Services, which includes revenues from the servicing of copier/printer
equipment,  outsourcing  and other  services,  decreased  by  $30,469,  or 5.7%,
compared to the second  quarter of fiscal 2002.  Revenues  from the servicing of
copier/printer equipment decreased by approximately 3.4%, or $9,928, compared to
the prior year  primarily  due to lower  average  pricing and a slowdown in copy
volumes  of  segment  1 through 4  devices  as a result of  continuing  economic
uncertainty. These decreases are partially offset by copy volume growth in color
and  segment 5 and 6  devices.  Revenues  from  outsourcing  and  other  service
offerings  were  impacted  by our  actions  to exit,  sell or  downsize  certain
non-strategic  businesses during fiscal 2002, which accounted for $12,757 of the
total  services  revenue  decline.   Excluding  the  impact  of  these  actions,
outsourcing  and other  services  decreased  approximately  3.4% compared to the
prior year. The decrease in revenue from  outsourcing and other services was due
to customers' business downsizing, customers' decisions to in-source and reduced
demand  for  legal  document  services,  arising  from a  slowdown  in the legal
industry and fewer commercial transactions that utilize such services.

Finance income is generated by IKON's  wholly-owned  leasing  subsidiaries.  IOS
Capital, LLC ("IOSC"), IKON's leasing subsidiary in the United States, accounted
for  approximately 89% of IKON's finance income for the second quarter of fiscal
2003.  Finance  income  increased  by $3,352,  or 3.6%,  compared  to the second
quarter of fiscal 2002, primarily due to growth in the lease portfolio.

Overall gross margin  increased to 38.8% for the second  quarter of fiscal 2003,
compared to 38.5% for the second quarter of fiscal 2002. The gross margin on net
sales  decreased  to 33.4%  from 33.9% in the  second  quarter  of fiscal  2002,
primarily  due to the shift in the sales mix of  copier/printer  equipment  sold
during the  period  which is  partially  offset by lower  sales of  lower-margin
technology hardware.  The gross margin on services increased to 40.2% from 39.8%
in the  second  quarter  of fiscal  2002.  The gross  margin on  finance  income
increased to 62.2% from 60.5% in the second  quarter of fiscal  2002,  primarily
due to the  effect of lower  average  borrowing  rates  compared  to the  second
quarter of fiscal 2002. The average  financing rate on our lease receivables was
approximately  10.9% at March  31,  2003 and  2002.  Additionally,  our  finance
subsidiaries  average cost of debt was  approximately  5.4% and 6.2% as of March
31, 2003 and 2002, respectively.

Selling and  administrative  expense as a percentage of revenue was 32.7% in the
second  quarter of fiscal 2003 compared to 32.8% in the second quarter of fiscal
2002,  representing  a decrease of $22,760,  or 5.7%. The decrease was primarily
due to  approximately  $15,700 from improved  productivity,  centralization  and
consolidation  initiatives  including  headcount  reductions  and  approximately
$5,200  from the  downsizing  or  elimination  of  unprofitable  businesses.  In
addition,  the Company  incurred  $10,200 of increased  pension costs and higher
expenses  incurred  as part  of the  Company's  e-IKON  initiative,  which  were
partially  offset  by a  $6,100  decline  in  expenses  related  to  performance
compensation costs. In the second quarter of fiscal 2002, the Company recorded a
charge of $6,000 related to the expected settlement of a legal matter.

Our operating  income increased by $106 compared to the second quarter of fiscal
2002.  Our  operating  margin  was 6.0% in the  second  quarter  of fiscal  2003
compared  to 5.7% in the second  quarter  of fiscal  2002.  Operating  margin is
calculated as operating income divided by total revenue.

Interest expense,  net was $11,259 in the second quarter of fiscal 2003 compared
to $14,087 in the second  quarter of fiscal 2002.  The decrease was due to lower
average  outstanding debt and net gains,  including the write-off of unamortized
costs, of $1,348  recognized as a result of the Company's  repurchase of $17,825
par value of 6.75%  bonds due in 2004 and $9,360 par value of 6.75% bonds due in
2025 for $18,055 and $7,440, respectively.

The  effective  income tax rate was 37.75% in the second  quarter of fiscal 2003
compared  to 36.5% in the second  quarter of fiscal  2002.  The  increase in the
effective  tax rate is  primarily  attributable  to an increase in our state tax
rate and our  inability to record tax benefits  from losses  incurred in certain
foreign jurisdictions.


                                       19



Diluted  earnings  per common  share were $0.23 in the second  quarter of fiscal
2003  compared  to $0.24 in the  second  quarter  of fiscal  2002.  The  diluted
earnings  per common  share  calculation  for the second  quarter of fiscal 2003
reflects the impact of the 5% Convertible  Subordinated  Notes (the "Convertible
Notes") due 2007 issued by IOSC on May 13,  2002.  The Company  accounts for the
effect  of the  Convertible  Notes in the  diluted  earnings  per  common  share
calculation using the "if converted" method.  Under that method, the Convertible
Notes are assumed to be  converted  to shares  (weighted  for the number of days
outstanding  in the  period)  at a  conversion  price of  $15.03,  and  interest
expense,  net of taxes,  related to the  Convertible  Notes is added back to net
income.

Review of Business Segments
- ---------------------------

During fiscal 2003, the Company made certain changes to its segment reporting to
reflect  the  way  management  views  IKON's  business.  Due  to  the  Company's
organizational  structure change related to  centralization  of the supply chain
function and customer  care centers  announced in October  2002,  IKON no longer
allocates these  corporate  administrative  charges to IKON North America.  As a
result,  these  costs are  included in  Corporate.  In  addition,  a unit of our
business  imaging  services  operations  which had been included in Other is now
included in IKON North America  consistent with the way management now views our
segments  for  making  operating   decisions.   Prior  year  amounts  have  been
reclassified to conform to the current year presentation.

IKON North America
Net sales  decreased by $38,054,  or 7.3%, to $483,135 in the second  quarter of
fiscal 2003 from  $521,189 in the second  quarter of fiscal 2002.  Approximately
$22,400  of the  decrease  was due to a decline  in sales of  technology-related
hardware  reflecting our strategy to de-emphasize  certain low margin  products.
The   remaining   decrease  was  due  to  declines  in  supplies  and  sales  of
copier/printer  equipment which have been impacted by a slower economy,  delayed
purchasing  decisions by our  customers  and changes in sales mix as a result of
new, lower-priced technologies.  Service revenues decreased by $32,341, or 6.6%,
to  $454,424 in the second  quarter of fiscal  2003 from  $486,765 in the second
quarter of fiscal 2002.  Approximately  $15,500 of the decline  resulted  from a
decrease in revenue  from  outsourcing  and other  service  offerings,  of which
approximately  $6,800  was due to the  impact of our  actions  to exit,  sell or
downsize certain  non-strategic  businesses during fiscal 2002. The remainder of
the decline in revenue from  outsourcing and other service  offerings was due to
customers' business  downsizing,  customer's  decisions to in-source and reduced
demand  for  legal  document  services,  arising  from a  slowdown  in the legal
industry and fewer  commercial  transactions  that utilize  such  services.  The
decrease  in  revenues  from  the  servicing  of  copier/printer  equipment  was
primarily due to lower average pricing and a slowdown in copy volumes of segment
1 through  4  devices  as a result of  continuing  economic  uncertainty.  These
decreases are partially  offset by copy volume growth in color and segment 5 and
6 devices. Finance income increased by $2,522, or 2.8%, to $91,264 in the second
quarter  of fiscal  2003,  from  $88,742 in the  second  quarter of fiscal  2002
primarily due to growth in the lease portfolio compared to the second quarter of
fiscal 2002. Operating income decreased by $16,245, or 10.3%, to $141,449 in the
second  quarter of fiscal  2003 from  $157,694  in the second  quarter of fiscal
2002. The decrease was due to lower gross margins,  which were partially  offset
by lower selling and administrative costs as discussed above.

IKON Europe
Net sales increased by $483, or 0.7%, to $70,086 in the second quarter of fiscal
2003 from $69,603 in the second quarter of fiscal 2002. This primarily  resulted
from a decrease in sales of copier/printer equipment of approximately $8,000 and
a decrease in technology-related  hardware of approximately $1,355, offset by an
increase in revenue due to strengthened  foreign currencies.  Services increased
by  $7,835,  or 21.0%,  to $45,171  in the  second  quarter of fiscal  2003 from
$37,336 in the second quarter of fiscal 2002. This increase was due to growth in
equipment  services and outsourcing and other services of  approximately  $2,000
combined with an increase due to strengthened foreign currencies. Finance income
increased by $830, or 16.9%, to $5,744 in the second quarter of fiscal 2003 from
$4,914 in the second quarter of fiscal 2002. Operating income increased by $772,
or 14.3%,  to $6,172 in the  second  quarter of fiscal  2003 from  $5,400 in the
second quarter of fiscal 2002 due to infrastructure improvements.

Other
Net sales  decreased by $562, or 86.7%,  to $87 in the second  quarter of fiscal
2003 from $649 in the  second  quarter of fiscal  2002.  Services  decreased  by
$5,963, or 54.3%, to $5,013 in the second quarter of fiscal 2003 from $10,976 in
the second  quarter of fiscal  2002.  These  declines are  primarily  due to the
downsizing,  sale,  and  closure of  certain  non-strategic  businesses  such as
telephony,  technology education and other technology-related  operations. There
was an operating  loss of $753 in the second  quarter of fiscal 2003 compared to
an operating  loss of $2,172 in the second  quarter of fiscal 2002. The decrease
in operating loss reflects the impact of the actions  described above concerning
the downsizing, sale or closure of certain non-strategic businesses.

                         Six Months Ended March 31, 2003
                 Compared to the Six Months Ended March 31, 2002

Results of operations  for the six months ended March 31, 2003,  compared to the
six months ended March 31, 2002, were as follows:

Our revenues for the six months ended March 31, 2003  decreased by $138,735,  or
5.7%, compared to the six months ended March 31, 2002. Of this decrease, $93,621
resulted  from the  impact of our  actions  to exit,  sell or  downsize  certain
non-strategic   businesses   (telephony,   education  and  technology   hardware
businesses, and certain digital print centers) during fiscal 2002. Excluding the
impact of these actions,  revenues for the six months ended March 31, 2003, were
down approximately 1.9%.


                                       20



Net sales,  which includes revenues from the sale of  copier/printer  equipment,
supplies and technology hardware, decreased by $80,368, or 6.9%, compared to the
six months ended March 31, 2003.  Approximately  two-thirds of the decrease,  or
$52,462, was attributable to a decline in sales of technology-related  hardware.
The Company has been  de-emphasizing  this low-margin  revenue stream,  choosing
instead to redirect its technical  capabilities  to support the growing  service
opportunities  in document  management and digital  connectivity.  Excluding the
impact of technology-related  hardware,  net sales were down approximately 2.5%.
Revenues from sales of copier/printer  equipment  decreased by 2.6%, or $21,376,
due to a soft economy and delayed purchase decisions by our customers.

Services,   which  includes   revenues  from  the  servicing  of  copier/printer
equipment,  outsourcing  and other  services,  decreased  by  $63,496,  or 5.9%,
compared to the six months ended March 31, 2002.  Revenues from  outsourcing and
other service  offerings were impacted by our actions to exit,  sell or downsize
certain non-strategic businesses during fiscal 2002, which accounted for $41,159
of the total services  revenue  decline.  Excluding the impact of these actions,
outsourcing  and other  services  decreased  approximately  2.1% compared to the
prior  year due to  customers'  business  downsizing,  customer's  decisions  to
in-source  and  reduced  demand  for legal  document  services,  arising  from a
slowdown in the legal business and fewer  commercial  transactions  that utilize
such services. Revenues from the servicing of copier/printer equipment decreased
by  approximately  2.5% or $14,938,  compared to the prior year primarily due to
lower  average  pricing  and a slowdown  in copy  volumes in segment 1 through 4
devices as a result of  continuing  economic  uncertainty.  These  decreases are
partially offset by copy volume growth in color and segment 5 and 6 devices.

Finance income is generated by IKON's wholly-owned leasing  subsidiaries.  IOSC,
IKON's leasing subsidiary in the United States,  accounted for approximately 91%
of IKON's finance income for the six months ended March 31, 2003. Finance income
increased by $5,129,  or 2.7%,  compared to the six months ended March 31, 2002,
primarily due to growth in the lease portfolio.

Overall gross margin increased to 39.1% for the six months ended March 31, 2003,
compared to 38.6% for the six months ended March 31,  2002.  The gross margin on
net sales increased to 34.4% from 34.1% for the six months ended March 31, 2002.
This  increase  was  primarily  due to lower  sales of  lower-margin  technology
hardware.  The gross margin on services remained  consistent at 40.0%. The gross
margin on finance  income  increased  to 60.6% from 58.2%  during the six months
ended March 31, 2003,  primarily  due to the effect of lower  average  borrowing
rates compared to the six months ended March 31, 2002.

Selling and administrative  expense as a percentage of revenue was 33.2% for the
six months ended March 31, 2003 compared to 33.0% for the six months ended March
31,  2002,  representing  a decrease  of  $39,851,  or 5.0%.  The  decrease  was
primarily   due   to   approximately   $29,400   from   improved   productivity,
centralization and consolidation  initiatives including headcount reductions and
approximately  $22,700  from  the  downsizing  or  elimination  of  unprofitable
businesses. In addition, the Company incurred $24,300 of increased pension costs
and higher expenses incurred as part of the Company's e-IKON initiative.

Our operating  income decreased by $1,239 compared to the six months ended March
31, 2002. Our operating  margin was 5.9% for the six months ended March 31, 2003
compared to 5.6% in the six months ended March 31, 2002.

Interest  expense,  net was $23,568  during the six months  ended March 31, 2003
compared to $28,597 during the six months ended March 31, 2002. The decrease was
due to lower average outstanding debt and net gains,  including the write-off of
unamortized costs, of $1,250 recognized as a result of the Company's  repurchase
of $17,825 par value of 6.75% bonds due in 2004, $9,360 par value of 6.75% bonds
due in 2025 and $9,500 par value of 9.75%  notes due 2004 for  $18,055,  $7,440,
and $9,598, respectively.

The  effective  income tax rate was 37.75% during the six months ended March 31,
2003 compared to 36.5% during the six months ended March 31, 2002.  The increase
in the effective tax rate is primarily  attributable to an increase in our state
tax rate and our  inability  to record tax  benefits  from  losses  incurred  in
certain foreign jurisdictions.

Diluted  earnings per common share were $0.44 for the six months ended March 31,
2003  compared  to $0.46 for the six months  ended March 31,  2002.  The diluted
earnings  per common share  calculation  for the six months ended March 31, 2003



                                       21



reflects the impact of the 5% Convertible  Subordinated  Notes (the "Convertible
Notes") due 2007 issued by IOSC on May 13,  2002.  The Company  accounts for the
effect  of the  Convertible  Notes in the  diluted  earnings  per  common  share
calculation using the "if converted" method.  Under that method, the Convertible
Notes are assumed to be  converted  to shares  (weighted  for the number of days
outstanding  in the  period)  at a  conversion  price of  $15.03,  and  interest
expense,  net of taxes,  related to the  Convertible  Notes is added back to net
income.

Review of Business Segments
- ---------------------------

IKON North America net sales  decreased by $76,149,  or 7.5%, to $943,253 during
the six months ended March 31, 2003 from $1,019,402  during the six months ended
March 31,  2002.  Approximately  $42,000 of the decrease was due to a decline in
sales of  technology-related  hardware  reflecting our strategy to  de-emphasize
certain  low margin  products.  The  remaining  decrease  was  primarily  due to
declines in sales of copier/printer  equipment due to a soft economy and delayed
purchase decisions by our customers.  Services decreased by $58,721, or 6.0%, to
$918,232 during the six months ended March 31, 2003 from $976,953 during the six
months ended March 31, 2002.  Approximately $34,900 of the decline resulted from
a decrease in revenue from  outsourcing  and other service  offerings,  of which
approximately  $21,200  was due to the impact of our  actions  to exit,  sell or
downsize certain  non-strategic  businesses during fiscal 2002. The remainder of
the decline in revenue from  outsourcing and other service  offerings was due to
customers' business  downsizing,  customers'  decisions to in-source and reduced
demand  for  legal  document  services,  arising  from a  slowdown  in the legal
industry and fewer  commercial  transactions  that utilize  such  services.  The
decrease  in  revenues  from  the  servicing  of  copier/printer  equipment  was
primarily due to lower average pricing and a slowdown in copy volumes of segment
1 through  4  devices  as a result of  continuing  economic  uncertainty.  These
decreases are partially  offset by copy volume growth in color and segment 5 and
6 devices.  Finance income increased by $3,669,  or 2.1%, to $180,585 during the
six months ended March 31, 2003, from $176,916 during the six months ended March
31,  2002  primarily  due to growth in the lease  portfolio  compared to the six
months ended March 31, 2002.  Operating income decreased by $8,930,  or 3.0%, to
$288,670 during the six months ended March 31, 2003 from $297,600 during the six
months ended March 31, 2002.

IKON Europe
Net sales increased by $2,301,  or 1.7%, to $136,632 during the six months ended
March 31, 2003 from  $134,331  during the six months ended March 31, 2002.  This
primarily  resulted  from a decrease  in sales of  copier/printer  equipment  of
approximately   $9,000  and  a  decrease  in   technology-related   hardware  of
approximately  $4,000,  offset by an  increase  in revenue  due to  strengthened
foreign  currencies.  Services increased by $15,157, or 20.0%, to $90,908 during
the six months  ended March 31, 2003 from  $75,751  during the six months  ended
March  31,  2002.  This  increase  was due to growth  in  outsourcing  and other
services of  approximately  $5,000 combined with an increase due to strengthened
foreign  currencies.  Finance income  increased by $1,460,  or 14.8%, to $11,322
during the six months  ended March 31,  2003 from  $9,862  during the six months
ended March 31, 2002. Operating income increased by $1,258, or 11.5%, to $12,209
during the six months  ended March 31, 2003 from  $10,951  during the six months
ended March 31, 2002 due to infrastructure improvements.


Other
Net sales  decreased  by $6,520,  or 97.2%,  to $185 during the six months ended
March 31, 2003 from $6,705 during the six months ended March 31, 2002.  Services
decreased by $19,932, or 64.9%, to $10,771 during the six months ended March 31,
2003 from $30,703 during the six months ended March 31, 2002. These declines are
primarily  due to the  downsizing,  sale,  and closure of certain  non-strategic
businesses such as telephony,  technology education and other technology-related
operations.  There was an  operating  loss of $878  during the six months  ended
March 31, 2003  compared to an  operating  loss of $7,966  during the six months
ended March 31, 2002.  The decrease in operating loss reflects the impact of the
actions  described above  concerning the downsizing,  sale or closure of certain
non-strategic businesses.

Restructuring and Asset Impairment Charges
- ------------------------------------------

In the fourth quarter of fiscal 2001, the Company  announced the acceleration of
certain cost cutting and  infrastructure  improvements  (as described below) and
recorded a pre-tax  restructuring  and asset impairment  charge of $60,000,  and
reserve  adjustments  related  primarily to the exit of the Company's  telephony
operations of $5,300.  The related reserve  adjustments were included in cost of
goods  sold  for  the   write-off  of  obsolete   inventory,   and  selling  and
administrative   expense  for  the  write-off  of  accounts  receivable  in  the
consolidated  statement of income.  The asset  impairments  included fixed asset
write-offs totaling $6,078 as follows:  $100 from technology services businesses
closures;  $897 from digital print center business  closures;  $338 from digital
print center business sales;  and $4,743  relating to IKON  infrastructure.  The
asset impairments also included goodwill write-offs totaling $19,422 as follows:


                                       22



$955 from technology  services  businesses  closures;  $6,591 from digital print
center business sales;  and $11,876  relating to telephony  business sales.  The
Company  developed  this plan as part of our  continuing  effort  to  streamline
IKON's  infrastructure to increase future productivity,  and to address economic
changes  within  specific  marketplaces.  This  resulted  in a charge of $65,300
($49,235 after-tax). These actions addressed the sale of the Company's telephony
operations and the closing of twelve  nonstrategic  digital print centers as the
Company shifts its focus from  transactional work toward contract print work and
the support of major accounts.  These actions also addressed further  downsizing
of  operational  infrastructures  throughout  the  organization  as the  Company
leverages and intensifies prior standardization and centralization  initiatives.
These actions  included the ongoing  centralization  and  consolidation  of many
selling  and  administrative  functions,  including  marketplace  consolidation,
supply chain,  finance,  customer service,  sales support and the realignment of
sales  coverage  against our  long-term  growth  objectives.  Additionally,  the
Company recorded an asset impairment charge of $3,582 ($3,300 after-tax) related
to  the  sale  of the  Company's  technology  education  operations.  The  asset
impairments included fixed asset write-offs totaling $828. The asset impairments
also included  goodwill  write-offs  totaling $2,754.  Therefore,  the aggregate
charge  recorded in fiscal 2001 (the "Fiscal 2001 Charge") was $68,882  ($52,535
after-tax).

In the first  quarter of fiscal  2000,  the Company  announced  plans to improve
performance and efficiency and incurred a total pre-tax  restructuring and asset
impairment  charge  (the "First  Quarter  2000  Charge")  of  $105,340  ($78,479
after-tax).  The asset  impairments  included  fixed asset  write-offs  totaling
$12,668 as follows:  $631 from  technology  services  integration  and education
business  closures;  $2,530 from technology  services  integration and education
business  downsizing;  $1,269 from digital print center business closures;  $588
from digital print center  business  downsizing;  $1,405 from document  services
excess  equipment;  $1,244 from a technology  services business sale; and $5,001
relating  to  IKON  infrastructure.  The  asset  impairments  included  goodwill
write-offs  totaling  $38,880  as  follows:   $3,279  from  technology  services
integration  business sales;  $10,156 from technology  services  integration and
education business closures; $9,566 from digital print center business closures;
$14,950 from a technology  services  business sale; and $929 relating to an IKON
Europe closure. These actions addressed  under-performance in certain technology
services  operations,  business  document  services,  and  business  information
services  locations as well as the Company's  desire to  strategically  position
these  businesses  for  integration  and  profitable   growth.   Plans  included
consolidating or disposing of certain  under-performing  and non-core locations;
implementing   productivity   enhancements   through   the   consolidation   and
centralization    of   activities   in   inventory    management,    purchasing,
finance/accounting  and other administrative  functions;  and consolidating real
estate through the  co-location of business units as well as the  disposition of
unproductive  real estate.  In the fourth  quarter of fiscal  2000,  the Company
determined that some first quarter  restructuring  initiatives would not require
the level of spending  that had been  originally  estimated,  and certain  other
initiatives  would  not  be  implemented  due  to  changing  business  dynamics.
Previously   targeted  sites  were  maintained  based  on  their  potential  for
improvement as well as their relationship to IKON's overall strategic direction.
As a result of our integration efforts, locations originally identified for sale
or closure were combined with other IKON  businesses.  As a result,  $15,961 was
reversed from the First  Quarter 2000 Charge,  and the total amount of the First
Quarter 2000 Charge was reduced to $89,379 ($66,587  after-tax).  The components
of the  reversal  were:  538 fewer  positions  eliminated  reduced  severance by
$1,784,  real  estate  lease  payments  reduced  by  $13,426,   and  contractual
commitments  reduced by $751. The severance  reversal resulted from successfully
negotiating business sales whereby affected employees assumed positions with the
acquiring  companies,   higher-than-expected  voluntary  resignations,  and  our
decision  not to  implement  certain  supply  chain and  shared  service  center
consolidation  efforts. The real estate lease payment reversal was primarily the
result of our decision not to close certain  sites.  Also, in the fourth quarter
of fiscal 2000, the Company announced other specific actions designed to address
the  changing  market  conditions  impacting  technology  services,  IKON  North
America,  and outsourcing  locations and incurred a total pre-tax  restructuring
and asset  impairment  charge  (the  "Fourth  Quarter  2000  Charge") of $15,789
($12,353 after-tax).  The asset impairments  consisted of fixed asset write-offs
totaling  $2,371 as follows:  $1,371 from  technology  services  integration and
education business  closures;  $721 from digital print center business closures;
and $279  relating to IKON  infrastructure.  The First  Quarter  2000 Charge (as
reduced)  and Fourth  Quarter  2000 Charge  resulted in a net fiscal 2000 charge
(the "Fiscal 2000 Charge") of $105,168 ($78,940 after-tax).

In the fourth  quarter of fiscal  2002,  the Company  reversed  $10,497  ($6,823
after-tax) of its  restructuring  charges  described above. The reversed charges
consisted  of  $7,418   related  to  severance,   $1,667  related  to  leasehold
termination costs and $1,412 related to contractual  commitments.  The severance
reversal was the result of the average cost of severance per employee being less
than  estimated  and  188  fewer  positions  eliminated  than  estimated  due to
voluntary  resignations and our decision not to close a digital print center due
to changing business dynamics.  The reversal of leasehold  termination costs and
contractual  commitments resulted from our decision not to close a digital print
center.  Additionally,  we  were  also  able to  reduce  our  liability  through
successful equipment and real property lease termination negotiations.


                                       23



The pre-tax components of the  restructuring,  net, and asset impairment charges
for fiscal 2002, 2001 and 2000 were as follows:




                                              Fiscal        Fiscal       Fourth Quarter         Fiscal          First Quarter
                                               2002          2001         Fiscal 2000            2000            Fiscal 2000
Type of Charge                               Reversal       Charge           Charge            Reversal            Charge
- ---------------------------------------------------------------------------------------------------------------------------------
                                                                                                          
Restructuring Charge:
   Severance                                   $ (7,418)     $ 26,500             $ 6,092         $ (1,784)              $16,389
   Leasehold termination costs                   (1,667)        5,534               6,685          (13,426)               33,691
   Contractual commitments                       (1,412)        2,466                 641             (751)                3,712

- ---------------------------------------------------------------------------------------------------------------------------------
      Total Restructuring Charge                (10,497)       34,500              13,418          (15,961)               53,792

- ---------------------------------------------------------------------------------------------------------------------------------

Asset Impairment Charge:
   Fixed assets                                                 6,906               2,371                                 12,668
   Goodwill and intangibles                                    22,176                                                     38,880

- ---------------------------------------------------------------------------------------------------------------------------------
      Total Asset Impairment Charge                            29,082               2,371                                 51,548

- ---------------------------------------------------------------------------------------------------------------------------------

      Total                                    $(10,497)     $ 63,582             $15,789         $(15,961)            $ 105,340

- ---------------------------------------------------------------------------------------------------------------------------------




The Company  calculated  the asset and goodwill  impairments as required by SFAS
121  "Accounting  for the  Impairment  of  Long-Lived  Assets  and  Assets to be
Disposed of." The proceeds  received for businesses  sold were not sufficient to
cover the fixed  asset and  goodwill  balances.  As such,  those  balances  were
written-off.  Goodwill directly  associated with businesses that were closed was
also written-off.



                                       24



The following  presents a  rollforward  of the  restructuring  components of the
Fiscal 2001 Charge,  Fourth  Quarter  2000 Charge and First  Quarter 2000 Charge
(collectively the "Charges") from September 30, 2002 to the balance remaining at
March 31, 2003,  which is included in other accrued expenses in the consolidated
balance sheets:




                                         Balance        Payments        Balance
                                      September 30,      Fiscal        March 31,
  Fiscal 2001 Restructuring Charge         2002           2003            2003
  -------------------------------------------------------------------------------
                                                                
  Severance                              $ 7,799        $(3,991)         $ 3,808

  Leasehold termination costs              2,251           (824)           1,427

  Contractual commitments                     30                              30
  -------------------------------------------------------------------------------
     Total                              $ 10,080        $(4,815)          $5,265
  -------------------------------------------------------------------------------

                                         Balance        Payments        Balance
  Fourth Quarter                      September 30,      Fiscal        March 31,
  Fiscal 2000 Restructuring Charge         2002           2003            2003
  -------------------------------------------------------------------------------

  Severance                               $ 112          $ (103)            $ 9

  Leasehold termination costs             2,948          (1,249)          1,699
  -------------------------------------------------------------------------------
     Total                               $3,060        $ (1,352)         $1,708
  -------------------------------------------------------------------------------


                                         Balance        Payments        Balance
  First Quarter                       September 30,      Fiscal        March 31,
  Fiscal 2000 Restructuring Charge         2002           2003            2003
  -------------------------------------------------------------------------------

  Severance                               $ 355          $(114)           $ 241
  Leasehold termination costs             1,614           (852)             762
  -------------------------------------------------------------------------------
     Total                              $ 1,969          $(966)          $1,003
  -------------------------------------------------------------------------------


The projected payments of the remaining balances of the Charges are as follows:

Fiscal 2001 Projected Payments               FY 2003          FY 2004         FY 2005         FY 2006         Total
- --------------------------------------------------------------------------------------------------------------------
Severance                                   $ 2,510         $1,221              $ 77                        $ 3,808
Leasehold termination costs                     583            557               244        $  43             1,427
Contractual commitments                          30                                                              30
- --------------------------------------------------------------------------------------------------------------------
   Total                                     $3,123         $1,778             $ 321        $  43           $ 5,265
- --------------------------------------------------------------------------------------------------------------------

Fourth Quarter Fiscal 2000
Projected Payments                       FY 2003       FY 2004      FY 2005      FY 2006      Beyond         Total
- --------------------------------------------------------------------------------------------------------------------
Severance                                   $ 9                                                                $  9
Leasehold termination costs                  50         $825         $429         $239         $156           1,699
- --------------------------------------------------------------------------------------------------------------------
   Total                                    $59         $825         $429        $ 239         $156         $ 1,708
- --------------------------------------------------------------------------------------------------------------------

First Quarter Fiscal 2000
Projected Payments                       FY 2003       FY 2004      FY 2005        Total
- -----------------------------------------------------------------------------------------
Severance                                 $ 241                                   $  241
Leasehold termination costs                 203         $340         $219            762
- -----------------------------------------------------------------------------------------
   Total                                   $444         $340         $219        $ 1,003
- -----------------------------------------------------------------------------------------


                                       25



The Company  determined its probable sub-lease income through the performance of
local  commercial  real estate market  valuations by our external  regional real
estate  brokers.  All lease  termination  amounts  are  shown  net of  projected
sub-lease  income.  Projected  sub-lease  income as of March 31,  2003 was $621,
$4,487 and $3,827 for the Fiscal 2001  Charge,  Fourth  Quarter  2000 Charge and
First Quarter 2000 Charge, respectively.

All actions related to our  restructuring  are complete.  Severance  payments to
terminated  employees  are  made in  installments.  The  charges  for  leasehold
termination  costs relate to real estate lease  contracts  where the Company has
exited  certain  locations  and is required to make  payments over the remaining
lease term.

All  locations  affected by the Charges (23, 5 and 22  locations  for the Fiscal
2001  Charge,  Fourth  Quarter  2000  Charge  and  First  Quarter  2000  Charge,
respectively) have been closed and all employees affected by the Charges (1,412,
386 and 1,394  employees for the Fiscal 2001 Charge,  Fourth Quarter 2000 Charge
and First Quarter 2000 Charge, respectively) have been terminated.

Financial Condition and Liquidity
- ---------------------------------

Net cash  provided by  operating  activities  for the first six months of fiscal
2003 was $104,584. During the same period, the Company used $113,551 of cash for
investing  activities,  which  included net finance  subsidiary  use of $43,624,
capital   expenditures  for  property  and  equipment  of  $49,398  and  capital
expenditures  for  equipment  on  operating  leases  of  $31,634.  Cash  used in
financing  activities  of  $76,720,   includes  net  repayments  of  $31,489  of
non-finance   subsidiaries'   long-term  debt,  net  repayments  of  $13,724  of
short-term debt and net repayments of $26,047 of finance subsidiaries' debt.

Debt, excluding finance subsidiaries, was $577,058 at March 31, 2003, a decrease
of $35,939 from the debt balance of $612,997 at September  30, 2002.  During the
second  quarter of fiscal  2003,  the Company  repurchased  $17,825 par value of
6.75%  bonds due in 2004 and  $9,360  par  value of 6.75%  bonds due in 2025 for
$18,055 and $7,440, respectively. Excluding finance subsidiaries' debt, our debt
to capital  ratio was 26.4% at March 31, 2003 compared to 28.5% at September 30,
2002.  Finance  subsidiaries'  debt is excluded from the  calculation  because a
significant  amount of this debt is backed by a portion of the lease receivables
portfolio.  Including finance  subsidiaries' debt, our debt to capital ratio was
67.7% at March 31, 2003 compared to 69.0% at September 30, 2002.

Restricted cash on the consolidated balance sheets primarily represents the cash
that has been  collected  on the  leases  that are  pledged  as  collateral  for
lease-backed notes. This cash must be segregated within two business days into a
trust  account  and  the  cash is used to pay  the  principal  and  interest  on
lease-backed notes as well as any associated  administrative expenses. The level
of  restricted  cash is  impacted  from one  period to the next by the volume of
leases pledged as collateral on the lease-backed notes and timing of collections
on such leases.

In fiscal 2002, the Company  obtained a $300,000  unsecured credit facility (the
"Credit  Facility"),  which  contractually  matures on May 24, 2005.  Unless the
Company  achieves  certain ratings on its long and short term senior,  unsecured
debt (as  defined) or has not  redeemed or defeased  IOSC's 9.75% Notes due June
15, 2004 ($240,500  outstanding  at March 31, 2003),  all loans under the Credit
Facility will mature on December 15, 2003. As a result of any such maturity, the
Company may be required to seek additional sources of financing. Revolving loans
are available,  with certain  sub-limits,  to IOSC;  IKON Capital,  PLC,  IKON's
leasing subsidiary in the United Kingdom; and IKON Capital, Inc., IKON's leasing
subsidiary  in Canada.  As of March 31,  2003,  the  Company  had  $140,900  and
(pound)5,000 of borrowings  outstanding  under the Credit  Facility.  The Credit
Facility  also  provides  support  for letters of credit for the Company and its
subsidiaries.  As of March 31, 2003,  letters of credit  supported by the Credit
Facility amounted to $25,375.  The amount available under the Credit Facility is
determined  by the level of certain of the  Company's  unsecured  assets and the
open  letters  of  credit  for the  Company  and its  subsidiaries.  The  amount
available  under the Credit  Facility for  borrowings or  additional  letters of
credit was $125,913 as of March 31, 2003.

The Credit  Facility  contains  affirmative  and negative  covenants,  including
limitations  on  certain  fundamental  changes,  investments  and  acquisitions,
mergers,  certain  transactions  with  affiliates,   creation  of  liens,  asset
transfers,  payment of  dividends,  intercompany  loans and  certain  restricted
payments.  The  Credit  Facility  does not affect our  ability  to  continue  to
securitize lease receivables. Cash dividends may be paid on common stock subject
to certain  limitations.  The Credit  Facility also contains  certain  financial
covenants  including (i) corporate  leverage ratio; (ii)  consolidated  interest
expense ratio;  (iii)  consolidated  asset test ratios;  and (iv) limitations on
capital expenditures.  The Credit Facility contains default provisions customary
for  facilities  of this type.  A  financial  covenant  contained  in the Credit
Facility  was  modified  in April  2003.  Failure to be in  compliance  with any
material  provision of the Credit Facility could have a material  adverse effect
on our liquidity, financial position and results of operations.


                                       26



As of March 31,  2003,  finance  subsidiaries'  debt  decreased  by $18,234 from
September  30, 2002.  During the six months  ended March 31,  2003,  our finance
subsidiaries  repaid $604,672 of debt and received $578,625 from the issuance of
debt  instruments.  During the six months ended March 31, 2003, IOSC repurchased
$9,500 of 9.75% notes due June 15, 2004 for $9,598.  As of March 31, 2003, IOSC,
IKON Capital, PLC and IKON Capital, Inc. had approximately $66,355, (pound)6,140
and CN$79,836  available  under their  revolving  asset  securitization  conduit
financing agreements (the "Conduits").

On May 1, 2003, Moody's Investor Services lowered the Company's senior unsecured
credit  rating from Baa2 to Baa3 and  maintained  our ratings  under  review for
further  downgrade.  Our access to certain  credit markets is dependent upon our
credit ratings. Although the Company is currently rated investment grade by both
Standard and Poor's, (BBB-, with a stable outlook) and Moody's Investor Services
(Baa3,  with our  ratings  under  review),  any  negative  changes to our credit
ratings,  including any further  downgrades,  could reduce and/or  foreclose our
access to certain  credit  markets.  There is no  assurance  that  these  credit
ratings can be maintained and/or the credit markets can be readily accessed.

On April 23, 2003, IKON Receivables Funding,  LLC (a wholly-owned  subsidiary of
IOS Capital)  issued  Series  2003-1  Lease-Backed  Notes (the "2003  Notes") as
described below:




                                             Principal                                Stated
                               Issuance       Issuance                               Maturity
   Series          Notes         Date          Amount         Interest Rate            Date
- -------------- -------------- ------------ --------------- --------------------- -----------------

                                                                     
2003-1         Class A-1      04/23/03           $253,200              1.30813%          May 2004
               Class A-2      04/23/03             26,700                 1.68%     November 2005
               Class A-3a     04/23/03            206,400         LIBOR + 0.24%     December 2007
               Class A-3b     04/23/03            206,400                 2.33%     December 2007
               Class A-4      04/23/03            159,385                 3.27%         July 2011
- -------------- -------------- ------------ --------------- --------------------- -----------------
                              Total              $852,085
- -------------- -------------- ------------ --------------- --------------------- -----------------



Proceeds  from the issuance of the 2003 Notes were used to make  payments on the
Company's  Conduits,  repay $140,900 of Credit Facility  borrowings and increase
the Company's cash balance.

The Company uses interest  rate swaps to fix the interest  rates on its variable
rate classes of  lease-backed  notes,  which  results in a lower cost of capital
than if it had issued  fixed rate notes.  During the six months  ended March 31,
2003, unrealized gains totaling $6,998 after taxes, were recorded in accumulated
other comprehensive loss. As of March 31, 2003, all of the Company's derivatives
designated as hedges are interest rate swaps which qualify for evaluation  using
the  "short  cut"  method  for  assessing  effectiveness.  As such,  there is an
assumption of no ineffectiveness.

From time to time, the Retirement Savings Plan of the Company may acquire shares
of the common stock of the Company in open market  transactions or from treasury
shares held by the  Company.  Additionally,  from time to time,  the Company may
repurchase outstanding debt in open market and private transactions.

The  following  summarizes  IKON's  significant   contractual   obligations  and
commitments as of March 31, 2003:



                                                                            Payments due by
                                       -------------------------------------------------------------------------------------

                                                         March 31,         March 31,          March 31,
      Contractual Obligations              Total            2004             2006               2008           Thereafter
- ----------------------------------------------------------------------------------------------------------------------------
                                                                                                    
Long-Term Debt, excluding
    Finance Subsidiaries                    $575,445            $8,553         $165,082                 $604       $401,206
Long-Term Debt of Finance
    Subsidiaries                           2,789,627         1,571,150          905,705              312,719             53
Notes Payable                                  1,613             1,613
Purchase Commitments                           4,528             2,994            1,534
Operating Leases                             502,600           137,034          192,644               95,251         77,671
Synthetic Leases                              18,484               132              264               18,088
- -------------------------------------- -------------- ----------------- ---------------- -------------------- --------------

Total                                     $3,892,297        $1,721,476       $1,265,229             $426,662       $478,930
                                       -------------- ----------------- ---------------- -------------------- --------------




                                       27



Payments  on  long-term  debt of finance  subsidiaries  generally  are made from
collections  on our finance  receivables.  At March 31, 2003,  long-term debt of
finance subsidiaries was $2,789,627 and finance receivables,  net of allowances,
were $3,453,972.

Purchase   commitments   represent   future   cash   payments   related  to  our
implementation  of the Oracle  e-business  suite.  Contractual  obligations  for
software  of $3,835 is included in fixed  assets and accrued  liabilities  as of
March 31, 2003. The remaining $693 is for other  contractual  obligations  which
will be either  expensed or capitalized in accordance with Statement of Position
98-1  "Accounting  for Costs of Computer  Software  Developed  or  Obtained  for
Internal Use."

On November 21, 2001,  IKON entered into a synthetic  lease  agreement  totaling
$18,659  for the  purpose of leasing  its  corporate  headquarters  in  Malvern,
Pennsylvania  (the "Corporate  Lease").  Under the terms of the Corporate Lease,
IKON is  required  to occupy  the  facility  for a term of five  years  from the
agreement date. The Corporate Lease also provides for a residual value guarantee
and includes a purchase option at the lessor's original cost of the property. If
IKON  terminates the Corporate Lease prior to the end of the lease term, IKON is
obligated  to purchase  the leased  property  at a price equal to the  remaining
lease  balance.  Because  IKON is  required  to only  pay the  yield  due on the
Corporate  Lease,  IKON's  nominal  rental  rate  under the  Corporate  Lease is
different  from what IKON would be required to pay under a market  rental  rate.
The Corporate Lease contains one financial covenant that requires IKON to meet a
funded debt to total  capitalization  ratio test. The test requires IKON's total
funded  debt to not exceed  fifty  percent  of IKON's  total  capitalization.  A
failure to maintain the  covenant  would  constitute  a default  pursuant to the
Corporate  Lease and would permit the lessor to either  require IKON to purchase
the leased property for the then-current  lease balance,  terminate IKON's right
of possession of the leased property,  or sell the leased property and apply the
proceeds to the current lease balance.  IKON obtains  valuations of the property
covered by the Corporate Lease on a regular basis. If market  conditions  result
in a valuation that is less than the guaranteed  residual value of the property,
IKON records a charge to income.  As of March 31, 2003 and  September  30, 2002,
the accrued shortfall between the contractual  obligation and the estimated fair
value of the leased assets under the Corporate Lease equaled $400.

On January 10,  2003,  IKON  terminated  a synthetic  lease  agreement  and paid
$23,901 to acquire  three  properties  under the lease.  The Company  previously
recorded a reserve of $13,387 for the expected shortfall between the contractual
obligation and the estimated fair value of the leased assets. The properties are
currently for sale.

The  Company  has certain  commitments  available  to it in the form of lines of
credit and  standby  letters of credit.  As of March 31,  2003,  the Company had
$142,398  available  under lines of credit and $25,697  available  under standby
letters of credit. All commitments expire within one year.

The Company  believes  that its  operating  cash flow  together with unused bank
credit facilities and other financing arrangements will be sufficient to finance
current operating  requirements for fiscal 2003, including capital expenditures,
dividends  and  the  remaining  accrued  costs  associated  with  the  Company's
restructuring charges.

Pending Accounting Changes
- --------------------------

In January 2003,  the FASB approved  FASB  Interpretation  Number 46, ("FIN 46")
"Consolidation of Variable Interest Entities,  an interpretation of ARB 51". The
primary  objectives of FIN 46 are to provide guidance for the  identification of
entities for which control is achieved  through means other than through  voting
rights  ("variable  interest  entities" or "VIEs") and how to determine when and
which   business   enterprise   should   consolidate   the  VIE  (the   "primary
beneficiary").  This new  model for  consolidation  applies  to an entity  which
either (1) the equity  investors  (if any) do not have a  controlling  financial
interest or (2) the equity  investment at risk is  insufficient  to finance that
entity's activities without receiving additional  subordinated financial support
from other  parties.  In addition,  this  interpretation  requires that both the
primary  beneficiary  and all  other  enterprises  with a  significant  variable
interest in a VIE make additional  disclosures.  Certain disclosure requirements
were  effective for  financial  statements  issued after  January 31, 2003.  The
remaining  provisions  are  effective  immediately  for all VIE's  created after
January  31, 2003 and are  effective  beginning  in the first  interim or annual
reporting  period  beginning  after June 15, 2003 for all VIE's  created  before
February  1,  2003.  The  Company  is  currently  evaluating  the  impact of the
application of this  interpretation,  but does not expect a material impact from
the application of this interpretation on our consolidated financial statements.

In April 2003,  the FASB  approved  SFAS 149,  "Amendment  of  Statement  133 on
Derivative  Instruments and Hedging  Activities".  SFAS 149 amends and clarifies
financial accounting and reporting for derivative instruments, including certain
derivative  instruments  embedded in contracts and for hedging  activities under
SFAS 133. In particular,  SFAS 149 amends SFAS 133 for decisions made as part of
the Derivatives  Implementation Group process,  other FASB projects dealing with
financial  instruments,  and implementation issues raised in connection with the
application  of the  definition  of a  derivative.  SFAS  149 is  effective  for
contracts  entered  into or  modified  after  June  30,  2003  and  for  hedging
relationships   designated   after  June  30,   2003  with  the   exception   of
implementation  issues that have been effective under other  pronouncements  for
fiscal  quarters  that began prior to June 15, 2003,  which should be applied in
accordance  with their  respective  effective  dates.  The Company is  currently
evaluating the impact of the adoption of this  statement,  but does not expect a
material  impact  from the  adoption of SFAS 149 on our  consolidated  financial
statements.

Item 3:      Quantitative and Qualitative Disclosures About Market Risk

Interest  Rate Risk.  Our exposure to market risk for changes in interest  rates
relates  primarily to our  long-term  debt. We have no cash flow exposure due to
interest  rate  changes for  long-term  debt  obligations  as the  Company  uses
interest  rate swaps to fix the interest  rates on our variable  rate classes of
lease-backed  notes and other debt  obligations.  We  primarily  enter into debt
obligations  to  support   general   corporate   purposes,   including   capital


                                       28



expenditures,  working  capital needs and  acquisitions.  Finance  subsidiaries'
long-term debt is used primarily to fund the lease  receivables  portfolio.  The
carrying amounts for cash and cash  equivalents,  accounts  receivable and notes
payable  reported in the  consolidated  balance sheets  approximate  fair value.
Additional  disclosures  regarding  interest  rate  risk  are set  forth  in the
Company's 2002 Annual Report on Form 10-K filed with the Securities and Exchange
Commission.

Foreign  Exchange Risk.  The Company has various  non-U.S.  operating  locations
which  expose  it  to  foreign  currency  exchange  risk.  Foreign   denominated
intercompany  debt  borrowed in one  currency and repaid in another may be fixed
via currency swap agreements.  Additional disclosures regarding foreign exchange
risk are set forth in the  Company's  2002 Annual Report on Form 10-K filed with
the Securities and Exchange Commission.


Item 4: Controls and Procedures

Evaluation of Disclosure Controls and Procedures.  The Company's Chief Executive
Officer and Chief  Financial  Officer have  evaluated the  effectiveness  of the
Company's  disclosure  controls and procedures (as such term is defined in Rules
13a-14(c) and 15d-14(c)  under the Exchange Act) as of an evaluation date within
90 days prior to the filing date of this Quarterly Report on Form 10-Q. Based on
this  evaluation,  they have  concluded  that, as of the  evaluation  date,  the
Company's  disclosure  controls and procedures are reasonably  designed to alert
them  on a  timely  basis  to  material  information  relating  to  the  Company
(including its consolidated subsidiaries) required to be included in its reports
filed or submitted under the Exchange Act.

Changes in Internal Controls. Since the evaluation date referred to above, there
have not been any significant  changes in the Company's  internal controls or in
other factors that could significantly affect such controls.

PART II.  OTHER INFORMATION

Item 4:      Submission of Matters to a Vote of Security Holders

On February 25, 2003,  the Company held its annual  meeting of  shareholders  at
which time eight  directors  were  elected to hold office  until the election of
their  successors.  The Company's  Non-Employee  Director  Compensation Plan and
Employee Equity Incentive Plan were also approved.




                                                      For                     Against                       Withheld
                                             ---------------------    --------------------          ---------------------
                                                                          
   Judith M. Bell                                     123,566,963                                          10,902,464
   Philip E. Cushing                                  122,823,050                                          11,646,377
   Matthew J. Espe                                    128,478,494                                           5,990,933
   Thomas R. Gibson                                   122,822,517                                          11,646,909
   Richard A. Jalkut                                  123,844,415                                          10,625,011
   Arthur E. Johnson                                  123,917,610                                          10,551,816
   Kurt M. Landgraf                                   122,846,458                                          11,622,968
   Marilyn M. Ware                                    123,817,039                                          10,652,387
   Non-Employee Director Compensation Plan            108,384,097             23,570,694                    2,514,633
   Employee Equity Incentive Plan                     107,599,729             24,886,906                    1,982,791




Item 6: Exhibits and Reports on Form 8-K

a) Exhibits

4.1  First  Amendment,  dated as of February 28, 2003, to the Credit  Agreement,
     dated May 24, 2002, among IKON and various  institutional  lenders, with JP
     Morgan Chase Bank, N.A., as Agent.

4.2  Second  Amendment,  dated as of April 11,  2003,  to the Credit  Agreement,
     dated May 24, 2002, among IKON and various  institutional  lenders, with JP
     Morgan Chase Bank, N.A., as Agent.

10.1 Amended and Restated Agreement dated as of March 28, 2003,  relating to the
     Asset Backed Loan Agreement between RochFord,  Inc., as Borrower,  and IKON
     Capital  PLC, as  Originator  and  Servicer,  and Park  Avenue  Receivables
     Corporation,  as Conduit Lender,  and Certain APA Banks and JP Morgan Chase
     Bank, as Funding Agent.


10.2 Amended and Restated  Receivables  Transfer Agreement dated as of March 31,
     2003 among IKON  Funding-3,  LLC,  as  Transferor,  IOS  Capital,  LLC,  as
     Originator and Collection Agent,  Gemini  Securitization  Corp., as Conduit
     Transferee,  The Several Financial  Institutions  party hereto from time to
     time, as Alternate  Transferees,  and Deutsche Bank AG, New York Branch, as
     Administrative Agent.

10.3 First  Amendment,  dated as of May 9, 2003,  to the  Amended  and  Restated
     Transfer Agreement, dated as of March 31, 2003, among IKON Funding -3, LLC,
     as Transferor, IOS Capital, LLC, as Originator and Collection Agent, Gemini
     Securitization   Corp.,  as  Conduit  Transferee,   The  Several  Financial
     Institutions party hereto from time to time, as Alternate Transferees,  and
     Deutsche Bank AB, New York Branch, as Administrative Agent.

99.1 Certification  Pursuant to 18 U.S.C.  Section 1850, as Adopted  Pursuant to
     Section 906 of the Sarbanes-Oxley Act of 2002.

b) Reports on Form 8-K

On January 24,  2003,  the Company  filed a Current  Report on Form 8-K to file,
under  Item 5 of the Form,  information  contained  in its press  release  dated
January 23, 2003 regarding its results for the first quarter of fiscal 2003.

On February 26, 2003,  the Company  filed a Current  Report on Form 8-K to file,
under  Item 5 of the Form,  information  contained  in its press  release  dated
February 25, 2003 regarding the election of Matthew J. Espe,  President and CEO,
to the additional position of Chairman of the Board.


                                       29





                                   SIGNATURES
                                   ----------

Pursuant  to the  requirements  of the  Securities  Exchange  Act of  1934,  the
Registrant  has duly  caused  this  report  to be  signed  on its  behalf by the
undersigned,  thereunto duly authorized. This report has also been signed by the
undersigned in his capacity as the chief accounting officer of the Registrant.


IKON OFFICE SOLUTIONS, INC.




Date:   May 15, 2003                 /s/ William S. Urkiel
        -------------------          ----------------------
                                         William S. Urkiel
                                         Senior Vice President and
                                         Chief Financial Officer


                                       30




                                 CERTIFICATIONS

I,  Matthew  J.  Espe,  Chairman  and Chief  Executive  Officer  of IKON  Office
Solutions, Inc., certify that:

1.      I have  reviewed  this  quarterly  report  on Form  10-Q of IKON  Office
        Solutions, Inc.;

2.      Based on my knowledge, this quarterly report does not contain any untrue
        statement of a material fact or omit to state a material fact  necessary
        to make the statements made, in light of the  circumstances  under which
        such  statements  were made, not  misleading  with respect to the period
        covered by this quarterly report;

3.      Based on my knowledge,  the financial  statements,  and other  financial
        information  contained in this quarterly  report,  fairly present in all
        material  respects the financial  condition,  results of operations  and
        cash flows of the  registrant  as of, and for, the periods  presented in
        this quarterly report;

4.      The  registrant's  other  certifying  officers and I are responsible for
        establishing  and  maintaining  disclosure  controls and  procedures (as
        defined in Exchange Act Rules 13a-14 and 15d-14) for the  registrant and
        have:

     a)   designed  such  disclosure  controls  and  procedures  to ensure  that
          material  information  relating  to  the  registrant,   including  its
          consolidated subsidiaries,  is made known to us by others within those
          entities,  particularly  during  the  period in which  this  quarterly
          report is being prepared;

     b)   evaluated the  effectiveness of the registrant's  disclosure  controls
          and procedures as of a date within 90 days prior to the filing of this
          quarterly report (the "Evaluation Date"); and

     c)   presented  in  this  quarterly   report  our  conclusions   about  the
          effectiveness  of the disclosure  controls and procedures based on our
          evaluation as of the Evaluation Date;

5.      The registrant's other certifying  officers and I have disclosed,  based
        on our most recent  evaluation,  to the  registrant's  auditors  and the
        audit  committee  of the  registrant's  board of  directors  (or persons
        performing the equivalent functions):

     a)   all  significant  deficiencies  in the design or operation of internal
          controls  which could  adversely  affect the  registrant's  ability to
          record,  process,   summarize  and  report  financial  data  and  have
          identified for the  registrant's  auditors any material  weaknesses in
          internal controls; and

     b)   any fraud, whether or not material,  that involves management or other
          employees who have a  significant  role in the  registrant's  internal
          controls; and

6.      The registrant's other certifying  officers and I have indicated in this
        quarterly  report  whether  there were  significant  changes in internal
        controls or in other factors that could  significantly  affect  internal
        controls subsequent to the date of our most recent evaluation, including
        any  corrective  actions  with regard to  significant  deficiencies  and
        material weaknesses.


Date:    May 15, 2003

/s/  Matthew J. Espe
- ----------------------
Matthew J. Espe
Chairman and Chief Executive Officer

                                       31





I, William S. Urkiel,  Senior Vice President and Chief Financial Officer of IKON
Office Solutions, Inc., certify that:

1.       I have  reviewed  this  quarterly  report on Form  10-Q of IKON  Office
         Solutions, Inc.;

2.       Based on my  knowledge,  this  quarterly  report  does not  contain any
         untrue  statement of a material  fact or omit to state a material  fact
         necessary to make the  statements  made, in light of the  circumstances
         under which such  statements  were made, not misleading with respect to
         the period covered by this quarterly report;

3.       Based on my knowledge,  the financial  statements,  and other financial
         information  contained in this quarterly report,  fairly present in all
         material  respects the financial  condition,  results of operations and
         cash flows of the  registrant as of, and for, the periods  presented in
         this quarterly report;

4.       The registrant's  other  certifying  officers and I are responsible for
         establishing  and  maintaining  disclosure  controls and procedures (as
         defined in Exchange Act Rules 13a-14 and 15d-14) for the registrant and
         have:

     a.   designed  such  disclosure  controls  and  procedures  to ensure  that
          material  information  relating  to  the  registrant,   including  its
          consolidated subsidiaries,  is made known to us by others within those
          entities,  particularly  during  the  period in which  this  quarterly
          report is being prepared;

     b.   evaluated the  effectiveness of the registrant's  disclosure  controls
          and procedures as of a date within 90 days prior to the filing of this
          quarterly report (the "Evaluation Date"); and

     c.   presented  in  this  quarterly   report  our  conclusions   about  the
          effectiveness  of the disclosure  controls and procedures based on our
          evaluation as of the Evaluation Date;

5.       The registrant's other certifying officers and I have disclosed,  based
         on our most recent  evaluation,  to the  registrant's  auditors and the
         audit  committee of the  registrant's  board of  directors  (or persons
         performing the equivalent functions):

     a.   all  significant  deficiencies  in the design or operation of internal
          controls  which could  adversely  affect the  registrant's  ability to
          record,  process,   summarize  and  report  financial  data  and  have
          identified for the  registrant's  auditors any material  weaknesses in
          internal controls; and

     b.   any fraud, whether or not material,  that involves management or other
          employees who have a  significant  role in the  registrant's  internal
          controls; and

6.       The registrant's other certifying officers and I have indicated in this
         quarterly  report  whether there were  significant  changes in internal
         controls or in other factors that could  significantly  affect internal
         controls  subsequent  to  the  date  of  our  most  recent  evaluation,
         including   any   corrective   actions   with  regard  to   significant
         deficiencies and material weaknesses.


Date:    May 15, 2003

/s/  William S. Urkiel
- --------------------------------
William S. Urkiel
Senior Vice President and Chief Financial Officer


                                       32