================================================================================ SECURITIES AND EXCHANGE COMMISSION WASHINGTON, D.C. 20549 ------------ Form 10-Q QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the quarterly period ended September 30, 2001 COMMISSION FILE NO. 1-7797 ------------ PHH CORPORATION (EXACT NAME OF REGISTRANT AS SPECIFIED IN ITS CHARTER) MARYLAND (STATE OR OTHER 52-0551284 JURISDICTION (I.R.S. EMPLOYER OF INCORPORATION OR IDENTIFICATION ORGANIZATION) NUMBER) 1 CAMPUS DRIVE PARSIPPANY, NEW JERSEY (ADDRESS OF PRINCIPAL 07054 EXECUTIVE OFFICE) (ZIP CODE) (973) 428-9700 (REGISTRANT'S TELEPHONE NUMBER, INCLUDING AREA CODE) ------------ Indicate by check mark whether the Registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities and Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the Registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days: Yes [X] No [ ] The Company meets the conditions set forth in General Instruction H(1)(a) and (b) of Form 10-Q and is, therefore, filing this Form with the reduced disclosure format. ================================================================================ <Page> PHH CORPORATION AND SUBSIDIARIES INDEX <Table> <Caption> PAGE ---- PART I Financial Information Item 1. Financial Statements Consolidated Condensed Statements of Income for the three and nine months ended September 30, 2001 and 2000 1 Consolidated Condensed Balance Sheets as of September 30, 2001 and December 31, 2000 2 Consolidated Condensed Statements of Cash Flows for the nine months ended September 30, 2001 and 2000 3 Notes to Consolidated Condensed Financial Statements 4 Item 2. Management's Narrative Analysis of Financial Condition and Results of Operations 10 PART II Other Information Item 5. Other Information 16 Item 6. Exhibits and Reports on Form 8-K 16 Signatures 17 </Table> <Page> PART I - FINANCIAL INFORMATION ITEM 1. FINANCIAL STATEMENTS PHH CORPORATION AND SUBSIDIARIES CONSOLIDATED CONDENSED STATEMENTS OF INCOME (IN MILLIONS) <Table> <Caption> THREE MONTHS ENDED NINE MONTHS ENDED SEPTEMBER 30, SEPTEMBER 30, ---------------- ---------------- 2001 2000 2001 2000 ------- ------ ------ ------ REVENUES Service fees, net $321 $ 257 $ 846 $ 636 Fleet leasing 378 -- 898 -- Other -- 7 87 23 ---- ----- ------- ----- Net revenues 699 264 1,831 659 ---- ----- ------- ----- EXPENSES Operating 185 112 546 352 Vehicle depreciation, lease charges and interest, net 307 -- 729 -- General and administrative 48 22 117 64 Non-vehicle depreciation and amortization 20 11 55 31 Other charges (credits) -- (1) 8 1 ---- ----- ------- ----- Total expenses 560 144 1,455 448 ---- ----- ------- ----- INCOME BEFORE INCOME TAXES AND MINORITY INTEREST 139 120 376 211 Provision for income taxes 55 47 151 84 Minority interest, net of tax 1 -- 1 -- ---- ----- ------- ----- INCOME FROM CONTINUING OPERATIONS 83 73 224 127 Loss on sale of discontinued operations, net of tax -- (9) -- (9) ---- ----- ------- ----- INCOME BEFORE CUMULATIVE EFFECT OF ACCOUNTING CHANGE 83 64 224 118 Cumulative effect of accounting change, net of tax -- -- (35) -- ---- ----- ------- ----- NET INCOME $ 83 $ 64 $ 189 $ 118 ==== ===== ======= ===== See Notes to Consolidated Condensed Financial Statements. </Table> 1 <Page> PHH CORPORATION AND SUBSIDIARIES CONSOLIDATED CONDENSED BALANCE SHEETS (IN MILLIONS, EXCEPT SHARE DATA) <Table> <Caption> SEPTEMBER 30, DECEMBER 31, 2001 2000 ------------- ------------ ASSETS Cash and cash equivalents $ 121 $ 288 Receivables, net 470 246 Property and equipment, net 195 159 Investment in convertible preferred stock -- 388 Goodwill, net 563 30 Other assets 702 445 ------ ------- Total assets exclusive of assets under programs 2,051 1,556 ------ ------- Assets under management and mortgage programs Mortgage loans held for sale 826 879 Relocation receivables 339 329 Vehicle-related, net 3,870 -- Mortgage servicing rights 1,949 1,653 ------ ------- 6,984 2,861 ------ ------- TOTAL ASSETS $9,035 $ 4,417 ====== ======= LIABILITIES AND STOCKHOLDER'S EQUITY Accounts payable and other current liabilities $ 811 $ 316 Deferred income 46 31 Deferred income taxes 47 4 ------ ------- Total liabilities exclusive of liabilities under programs 904 351 ------ ------- Liabilities under management and mortgage programs Debt 5,726 2,040 Deferred income taxes 656 476 ------ ------- 6,382 2,516 ------ ------- Commitments and contingencies (Note 5) Stockholder's equity Preferred stock - authorized 3,000,000 shares; none issued and outstanding -- -- Common stock, no par value - authorized 75,000,000 shares; issued and outstanding 1,000 shares 799 762 Retained earnings 946 792 Accumulated other comprehensive income (loss) 4 (4) ------ ------- Total stockholder's equity 1,749 1,550 ------ ------- TOTAL LIABILITIES AND STOCKHOLDER'S EQUITY $9,035 $ 4,417 ====== ======= See Notes to Consolidated Condensed Financial Statements. </Table> 2 <Page> PHH CORPORATION AND SUBSIDIARIES CONSOLIDATED CONDENSED STATEMENTS OF CASH FLOWS (IN MILLIONS) <Table> <Caption> NINE MONTHS ENDED SEPTEMBER 30, ----------------------- 2001 2000 -------- -------- OPERATING ACTIVITIES Net income $ 189 $ 118 Adjustments to reconcile net income to net cash provided by operating activities: Loss on sale of discontinued operations, net of tax -- 9 Non-vehicle depreciation and amortization 55 31 Cumulative effect of accounting change 59 -- Non-cash portion of other charges (3) -- Deferred income taxes 26 11 Net change in assets and liabilities, excluding the impact of acquired businesses: Receivables (2) 211 Income taxes 85 76 Accounts payable and other current liabilities 49 (140) Other, net 4 (179) -------- -------- NET CASH PROVIDED BY OPERATING ACTIVITIES EXCLUSIVE OF MANAGEMENT AND MORTGAGE PROGRAMS 462 137 -------- -------- MANAGEMENT AND MORTGAGE PROGRAMS: Depreciation and amortization 807 113 Origination of mortgage loans (28,959) (17,980) Proceeds on sale of and payments from mortgage loans held for sale 29,044 17,839 -------- -------- 892 (28) -------- -------- NET CASH PROVIDED BY OPERATING ACTIVITIES 1,354 109 -------- -------- INVESTING ACTIVITIES Property and equipment additions (43) (21) Proceeds from sales of marketable securities 29 14 Purchases of marketable securities (16) (62) Net assets acquired (net of cash acquired of $134 million) and acquisition-related payments (825) (20) Other, net (61) 28 -------- -------- NET CASH USED IN INVESTING ACTIVITIES EXCLUSIVE OF MANAGEMENT AND MORTGAGE PROGRAMS (916) (61) -------- -------- MANAGEMENT AND MORTGAGE PROGRAMS: Investment in vehicles (4,322) -- Payments received on investment in vehicles 3,522 -- Equity advances on homes under management (4,949) (6,025) Repayment on advances on homes under management 4,937 6,534 Net additions to mortgage servicing rights and related hedges (505) (664) Proceeds from sales of mortgage servicing rights 45 93 -------- -------- (1,272) (62) -------- -------- NET CASH USED IN INVESTING ACTIVITIES (2,188) (123) -------- -------- FINANCING ACTIVITIES Net borrowings from Parent 126 237 Payment of dividends (36) (40) Other, net (13) -- -------- -------- NET CASH PROVIDED BY INVESTING ACTIVITIES EXCLUSIVE OF MANAGEMENT AND MORTGAGE PROGRAMS 77 197 -------- -------- MANAGEMENT AND MORTGAGE PROGRAMS: Proceeds from borrowings 6,144 3,237 Principal payments on borrowings (5,641) (4,283) Net change in short-term borrowings 87 875 -------- -------- 590 (171) -------- -------- NET CASH PROVIDED BY FINANCING ACTIVITIES 667 26 -------- -------- Effect of changes in exchange rates on cash and cash equivalents -- 2 -------- -------- Net increase (decrease) in cash and cash equivalents (167) 14 Cash and cash equivalents, beginning of period 288 80 -------- -------- CASH AND CASH EQUIVALENTS, END OF PERIOD $ 121 $ 94 ======== ======== See Notes to Consolidated Condensed Financial Statements. </Table> 3 <Page> PHH CORPORATION AND SUBSIDIARIES NOTES TO CONSOLIDATED CONDENSED FINANCIAL STATEMENTS (UNLESS OTHERWISE NOTED, ALL AMOUNTS ARE IN MILLIONS) 1. SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES BASIS OF PRESENTATION The accompanying unaudited Consolidated Condensed Financial Statements include the accounts and transactions of PHH Corporation and its subsidiaries (collectively, the "Company" or "PHH"). The Company is a wholly-owned subsidiary of Cendant Corporation ("Cendant" or the "Parent Company"). Pursuant to the issuance of public debt, the Company operates and maintains status as a separate public reporting entity, which is the basis under which the accompanying Consolidated Condensed Financial Statements and Notes thereto are presented. In management's opinion, the Consolidated Condensed Financial Statements contain all normal recurring adjustments necessary for a fair presentation of interim results reported. The results of operations reported for interim periods are not necessarily indicative of the results of operations for the entire year or any subsequent interim period. In addition, management is required to make estimates and assumptions that affect the amounts reported and related disclosures. Estimates, by their nature, are based on judgment and available information. Accordingly, actual results could differ from those estimates. The Consolidated Condensed Financial Statements should be read in conjunction with the Company's Annual Report on Form 10-K for the year ended December 31, 2000. Certain reclassifications have been made to prior period amounts to conform to the current period presentation. CHANGES IN ACCOUNTING POLICIES On January 1, 2001, the Company adopted the provisions of the Emerging Issues Task Force ("EITF") Issue No. 99-20, "Recognition of Interest Income and Impairment on Purchased and Retained Interests in Securitized Financial Assets." EITF Issue No. 99-20 modified the accounting for interest income and impairment of beneficial interests in securitization transactions, whereby beneficial interests determined to have an other-than-temporary impairment are required to be written down to fair value. The adoption of EITF Issue No. 99-20 resulted in the recognition of a non-cash charge of $46 million ($27 million, after tax) during first quarter 2001 to account for the cumulative effect of the accounting change. On January 1, 2001, the Company adopted the provisions of Statement of Financial Accounting Standards ("SFAS") No. 133, "Accounting for Derivative Instruments and Hedging Activities," which was amended by SFAS No. 138, "Accounting for Certain Derivative Instruments and Certain Hedging Activities." SFAS No. 133, as amended and interpreted, established accounting and reporting standards for derivative instruments and hedging activities. As required by SFAS No. 133, the Company has recorded all such derivatives at fair value in the Consolidated Condensed Balance Sheet at January 1, 2001. The adoption of SFAS No. 133 resulted in the recognition of a non-cash charge of $13 million ($8 million, after tax) in the Consolidated Condensed Statement of Income on January 1, 2001 to account for the cumulative effect of the accounting change relating to derivatives designated in fair value type hedges prior to adopting SFAS No. 133, to derivatives not designated as hedges and to certain embedded derivatives. As provided for in SFAS No. 133, the Company also reclassified certain financial investments as trading securities at January 1, 2001, which resulted in a pre-tax benefit of $82 million recorded in other revenues within the Consolidated Condensed Statement of Income. On December 31, 2000, the Company adopted the disclosure requirements of SFAS No. 140, "Accounting for Transfers and Servicing of Financial Assets and Extinguishments of Liabilities--a replacement of FASB Statement No. 125." During second quarter 2001, the Company adopted the remaining provisions of this standard. SFAS No. 140 revised the criteria for accounting for securitizations, other financial-asset transfers and collateral and introduced new disclosures, but otherwise carried forward most of the provisions of SFAS No. 125, "Accounting for Transfers and Servicing of Financial Assets and Extinguishments of Liabilities" without amendment. The impact of adopting the remaining provisions of this standard was not material to the Company's financial position or results of operations. 4 <Page> DERIVATIVE INSTRUMENTS The Company uses derivative instruments as part of its overall strategy to manage its exposure to market risks associated with fluctuations in interest rates, foreign currency exchange rates, prices of mortgage loans held for sale, anticipated mortgage loan closings arising from commitments issued and changes in the fair value of its mortgage servicing rights. As a matter of policy, the Company does not use derivatives for trading or speculative purposes. o All freestanding derivatives are recorded at fair value either as assets or liabilities. o Changes in fair value of derivatives not designated as hedging instruments and of derivatives designated as fair value hedging instruments are recognized currently in earnings and included in net revenues in the Consolidated Condensed Statement of Income. o Changes in fair value of the hedged item in a fair value hedge are recorded as an adjustment to the carrying amount of the hedged item and recognized currently in earnings. o The effective portion of changes in fair value of derivatives designated as cash flow hedging instruments is recorded as a component of other comprehensive income. The ineffective portion is reported currently in earnings. o Amounts included in other comprehensive income are reclassified into earnings in the same period during which the hedged item affects earnings. The Company is also party to certain contracts containing embedded derivatives. As required by SFAS No. 133, certain embedded derivatives have been bifurcated from their host contracts and are recorded at fair value in the Consolidated Condensed Balance Sheet. The total fair value of the Company's embedded derivatives and changes in fair value were not material to the Company's financial position or results of operations. RECENTLY ISSUED ACCOUNTING PRONOUNCEMENTS During July 2001, the Financial Accounting Standards Board ("FASB") issued SFAS No. 141, "Business Combinations" and SFAS No. 142, "Goodwill and Other Intangible Assets." SFAS No. 141 requires the use of the purchase method of accounting for all business combinations initiated after June 30, 2001 and requires additional disclosures for material business combinations completed after such date. This standard also addresses financial accounting and reporting for goodwill and other intangible assets acquired in a business combination at acquisition. On July 1, 2001, the Company adopted the provisions relating to any acquisitions made subsequent to June 30, 2001, as required. The provisions regarding the classification of previously acquired intangible assets will be adopted simultaneously with the provisions of SFAS No. 142 on January 1, 2002, as required. SFAS No. 142 addresses financial accounting and reporting for intangible assets acquired outside of a business combination. The standard also addresses financial accounting and reporting for goodwill and other intangible assets subsequent to their acquisition. The Company will be required to assess goodwill and other intangible assets for impairment annually, or more frequently if circumstances indicate a potential impairment. On July 1, 2001, the Company adopted the provisions requiring that goodwill and certain other intangible assets acquired after June 30, 2001 not be amortized. The Company will adopt the remaining provision of this standard on January 1, 2002, as required. Transition-related impairment losses, if any, resulting from the initial assessment of goodwill and certain other intangible assets will be recognized by the Company as a cumulative effect of accounting change as of January 1, 2002. The Company is currently evaluating the impact of adopting the remaining provisions on its financial position and results of operations. Based upon a preliminary assessment of previously acquired goodwill and certain other intangible assets that will no longer be amortized upon the adoption of SFAS No. 142, the Company believes that the related reduction to amortization expense during the nine months ended September 30, 2001 and 2000 would not have been material. During October 2001, the FASB issued SFAS No. 144, "Accounting for the Impairment or Disposal of Long-Lived Assets." SFAS No. 144 supersedes SFAS No. 121, "Accounting for the Impairment of Long-Lived Assets and for Long-Lived Assets to be Disposed Of," and replaces the accounting and reporting provisions of APB Opinion No. 30, "Reporting Results of Operations - Reporting the Effects of Disposal of a Segment of a Business and Extraordinary, Unusual and Infrequently Occurring Events and Transactions," as it relates to the disposal of a segment of a business. SFAS No. 144 requires the use of a single accounting model for long-lived assets to be disposed of by sale, including discontinued operations, by requiring those long-lived assets to be measured at the lower of carrying amount or fair value less cost to sell. The impairment recognition and measurement provisions 5 <Page> of SFAS No. 121 were retained for all long-lived assets to be held and used with the exception of goodwill. The Company will adopt this standard on January 1, 2002. 2. ACQUISITION On March 1, 2001, the Company acquired all of the outstanding shares of Avis Group Holdings, Inc. ("Avis"), one of the world's leading service and information providers for comprehensive automotive transportation and vehicle management solutions, for approximately $994 million. In connection with the acquisition, the Company's investment in the convertible preferred stock of an Avis subsidiary was recapitalized. The acquisition was primarily funded from cash on hand and borrowings from Cendant, which were subsequently repaid during first quarter 2001. Simultaneous with the acquisition, the Company distributed the car rental operations of Avis ("ARAC") to a Cendant subsidiary not within the Company's ownership structure. Accordingly, the Company currently owns and operates the fleet management business of Avis ("Fleet"). The acquisition was accounted for using the purchase method of accounting; accordingly, assets acquired and liabilities assumed were recorded on the Company's Consolidated Condensed Balance Sheet at March 1, 2001 based upon their estimated fair values at such date. The results of operations of Fleet have been included in the Consolidated Condensed Statement of Income since the date of acquisition. The excess of the purchase price over the estimated fair value of the underlying assets acquired and liabilities assumed was allocated to goodwill and is being amortized over 40 years on a straight-line basis until the adoption of SFAS No. 142. The allocation of the excess purchase price is based upon preliminary estimates and assumptions and is subject to revision when appraisals have been finalized. Accordingly, revisions to the allocation, which may be significant, will be recorded by the Company as further adjustments to the purchase price allocation. The preliminary allocation of the purchase price is summarized as follows: <Table> <Caption> AMOUNT ------ Cash consideration $ 937 Fair value of converted options 17 Transaction costs and expenses 40 ------- Total purchase price 994 Book value of Cendant's existing net investment in Avis 409 ------- Cendant's basis in Avis 1,403 Portion of Cendant's basis attributable to ARAC (403) ------- PHH's basis in Fleet 1,000 Historical value of net assets acquired of Fleet (451) Fair value adjustments (26) ------- Excess purchase price over assets acquired and liabilities assumed $ 523 ======= </Table> In connection with the acquisition, the Company is in the process of integrating the operations of Fleet and expects to incur transition costs relating to such integration. Transition costs may result from integrating operating systems, relocating employees, closing facilities, reducing duplicative efforts and exiting and consolidating certain other activities. These costs will be recorded on the Company's Consolidated Condensed Balance Sheet as adjustments to the purchase price or on the Company's Consolidated Condensed Statement of Income as expenses, as appropriate. Pro forma net revenues, income from continuing operations and net income would have been as follows had the acquisition of Fleet occurred on January 1st for each period presented: <Table> <Caption> NINE MONTHS ENDED SEPTEMBER 30, ---------------- 2001 2000 ------ ------- Net revenues $2,083 $ 1,742 Income from continuing operations 222 142 Net income 187 133 </Table> These pro forma results do not give effect to any synergies expected to result from the acquisition of Fleet and are not necessarily indicative of what actually would have occurred if the acquisition had been consummated on January 1st of each period, nor are they necessarily indicative of future consolidated results. 6 <Page> 3. OTHER CHARGES (CREDITS) During the nine months ended September 30, 2001, the Company incurred unusual charges totaling $8 million primarily related to the acquisition and integration of Fleet. As a result of changes in business and in consumer behavior following the September 11th terrorist attacks, the Company is reviewing its organizational alignment and its work force at a number of business locations. The Company will record charges during fourth quarter 2001 in connection with this initiative. The Company is also monitoring the valuation of certain assets primarily relating to its investment in mortgage servicing rights. The value of mortgage servicing rights is subject to early prepayment risk due to a decrease in interest rates. A general slowdown of the economy and, more significantly, the impact of the September 11th terrorist attacks have resulted in continued interest rate cuts. Accordingly, the Company is reviewing the valuation of its current portfolio of mortgage servicing rights for possible impairment. Any adjustment to the carrying value of the portfolio would result in a non-cash charge, which, based upon the current environment, is not expected to exceed $60 million after-tax and would not be material relative to the size of the portfolio. 4. DEBT MEDIUM-TERM NOTES. During first quarter 2001, the Company issued $650 million of unsecured medium-term notes under an existing shelf registration statement. These notes bear interest at a rate of 8 1/8% per annum and mature in February 2003. As of September 30, 2001, the Company had a total of $1.6 billion of medium-term notes outstanding, $830 million of which were issued by the Company's special purpose entity, Greyhound Funding LLC. SHORT-TERM BORROWINGS. As of September 30, 2001, the Company had approximately $1.7 billion of short-term borrowings outstanding, which primarily related to commercial paper. SECURITIZED BORROWINGS. As of September 30, 2001, the Company had outstanding borrowings of $2.4 billion under securitized facilities. CREDIT FACILITIES. During first quarter 2001, the Company renewed its $750 million syndicated revolving credit facility, which was due in 2001. The new facility bears interest at LIBOR plus an applicable margin, as defined in the agreement, and terminates on February 21, 2002. The Company is required to pay a per annum utilization fee of .25% if usage under the facility exceeds 25% of aggregate commitments. Under the new facility, any loans outstanding as of February 21, 2002 may be converted into a term loan with a final maturity of February 21, 2003. As of September 30, 2001, the Company had the full $750 million available under this facility. Additionally, the Company maintains a $750 million five-year syndicated committed revolving credit facility, which matures in February 2005, and two other committed facilities aggregating $275 million with maturity dates in November 2002. 5. COMMITMENTS AND CONTINGENCIES In June 1999, the Company disposed of certain businesses. The dispositions were structured as a tax-free reorganization and, accordingly, no tax provision was recorded on a majority of the gain. However, pursuant to an interpretive ruling, the Internal Revenue Service ("IRS") has taken the position that similarly structured transactions do not qualify as tax-free reorganizations under the Internal Revenue Code Section 368(a)(1)(A). If the transaction is not considered a tax-free reorganization, the resultant incremental liability could range between $10 million and $170 million depending upon certain factors, including utilization of tax attributes. Notwithstanding the IRS interpretive ruling, the Company believes that, based upon analysis of current tax law, its position would prevail, if challenged. Cendant is involved in litigation asserting claims associated with the accounting irregularities discovered in former CUC business units outside of the principal common stockholder class action litigation. Cendant does not believe that it is feasible to predict or determine the final outcome or resolution of these unresolved proceedings. However, Cendant does not believe that the impact of such unresolved proceedings should result in a material liability to the Company in relation to its consolidated financial position or liquidity. The Company is involved in pending litigation in the usual course of business. In the opinion of management, such other litigation will not have a material adverse effect on the Company's consolidated financial position, results of operations or cash flows. 7 <Page> 6. COMPREHENSIVE INCOME The components of comprehensive income are summarized as follows: <Table> <Caption> THREE MONTHS ENDED NINE MONTHS ENDED SEPTEMBER 30, SEPTEMBER 30, -------------- --------------- 2001 2000 2001 2000 ---- ---- ---- ---- Net income $ 83 $64 $ 189 $118 Other comprehensive income (loss): Currency translation adjustments (1) 3 (3) 1 Unrealized gains on marketable securities, net of tax (4) 1 11 4 ---- --- ----- ---- Total comprehensive income $ 78 $68 $ 197 $123 ==== === ===== ==== </Table> The after-tax components of accumulated other comprehensive income (loss) for the nine months ended September 30, 2001 are as follows: <Table> <Caption> UNREALIZED ACCUMULATED CURRENCY GAINS/(LOSSES) OTHER TRANSLATION ON MARKETABLE COMPREHENSIVE ADJUSTMENTS SECURITIES INCOME/(LOSS) ----------- ---------- ------------- Balance, January 1, 2001 $(1) $ (3) $(4) Current period change (3) 11 8 --- ---- --- Balance, September 30, 2001 $(4) $ 8 $ 4 === ==== === </Table> 7. DERIVATIVES Consistent with its risk management policies, the Company manages foreign currency and interest rate risks using derivative instruments. FOREIGN CURRENCY RISK The Company uses foreign currency forward contracts to manage its exposure to changes in foreign currency exchange rates associated with its foreign currency denominated receivables and forecasted earnings of foreign subsidiaries. The Company primarily hedges its foreign currency exposure to the British pound, Canadian dollar and Euro. These forward contracts do not qualify for hedge accounting treatment under SFAS No. 133. The fluctuations in the value of these foreign currency forwards do, however, effectively offset the impact of changes in the value of the underlying risk that they are intended to economically hedge. INTEREST RATE RISK The Company's mortgage-related assets and the debt used to finance much of its operations are exposed to interest rate fluctuations. The Company uses various hedging strategies and derivative financial instruments to create a desired mix of fixed and floating rate assets and liabilities. Derivative instruments currently used in managing the Company's interest rate risks include swaps, forward delivery commitments and instruments with option features. A combination of fair value hedges, cash flow hedges and financial instruments that do not qualify for hedge accounting treatment under SFAS No. 133 are used to manage the Company's portfolio of interest rate sensitive assets and liabilities. The Company uses fair value hedges to manage its mortgage servicing rights, mortgage loans held for sale and certain fixed rate debt. During the three and nine months ended September 30, 2001, the net impact of these fair value hedges was a loss of $8 million and $11 million, respectively. These losses are included in net revenues within the Consolidated Condensed Statements of Income and consist of losses of $24 million and $47 million, respectively, to reflect the ineffective portion of these fair value hedges, which were partially offset by gains of $16 million and $36 million, respectively, to reflect the amount that was excluded from the Company's assessment of hedge effectiveness. The Company uses cash flow hedges to manage the interest expense incurred on its floating rate debt. Ineffectiveness resulting from these cash flow hedging relationships during the three and nine months ended September 30, 2001 was not material to the Company's results of operations. Derivative gains and losses 8 <Page> included in other comprehensive income are reclassified into earnings when interest payments impact earnings. During the three and nine months ended September 30, 2001, the amount of gains or losses reclassified from other comprehensive income to earnings was not material to the Company's results of operations. The Company had no material derivatives designated as cash flow hedges as of September 30, 2001. 8. SEGMENT INFORMATION Management evaluates each segment's performance based upon a modified earnings before interest, income taxes and depreciation and amortization calculation. For this purpose, Adjusted EBITDA is defined as earnings before non-vehicle interest, income taxes and non-vehicle depreciation and amortization, adjusted to exclude certain items which are of a non-recurring or unusual nature and are not measured in assessing segment performance or are not segment specific. <Table> <Caption> THREE MONTHS ENDED SEPTEMBER 30, -------------------------------------------------------- 2001 2000 ------------------------ ------------------------ ADJUSTED ADJUSTED REVENUES EBITDA REVENUES EBITDA -------- ------ -------- ------ Real Estate Services $321 $138 $257 $123 Fleet Management 378 21 -- -- ---- ---- ---- ---- Total Reportable Segments 699 159 257 123 Corporate and Other(a) -- -- 7 7 ---- ---- ---- ---- Total $699 $159 $264 $130 ==== ==== ==== ==== </Table> <Table> <Caption> THREE MONTHS ENDED SEPTEMBER 30, -------------------------------------------------------- 2001 2000 ------------------------ ------------------------ ADJUSTED ADJUSTED REVENUES EBITDA REVENUES EBITDA -------- ------ -------- ------ Real Estate Services $ 846 $299 $636 $222 Fleet Management 898 54 -- -- ------ ---- ---- ---- Total Reportable Segments 1,744 353 636 222 Corporate and Other(a) 87 86 23 21 ------ ---- ---- ---- Total $1,831 $439 $659 $243 ====== ==== ==== ==== </Table> ---------- (a) Included in Corporate and Other are unallocated corporate overhead and the eliminations of transactions between segments. Total assets for the Company's Fleet Management segment were $4.9 billion as of September 30, 2001. Provided below is a reconciliation of Adjusted EBITDA to income before income taxes and minority interest. <Table> <Caption> THREE MONTHS ENDED NINE MONTHS ENDED SEPTEMBER 30, SEPTEMBER 30, -------------------- -------------------- 2001 2000 2001 2000 ------ ------ ------ ------ Adjusted EBITDA $ 159 $ 130 $ 439 $ 243 Non-vehicle depreciation and amortization (20) (11) (55) (31) Other (charges) credits -- 1 (8) (1) ----- ----- ----- ----- Income before income taxes and minority interest $ 139 $ 120 $ 376 $ 211 ===== ===== ===== ===== </Table> 9. SUBSEQUENT EVENT ISSUANCE OF ASSET-BACKED NOTES. On October 23, 2001, Greyhound Funding LLC, a subsidiary of the Company, issued $750 million of floating rate callable asset backed notes for net proceeds of approximately $747 million. Greyhound Funding LLC finances the leases and related vehicles owned by the Company's fleet management business. The notes bear interest at one-month LIBOR plus an applicable spread and were issued in two tranches: $425 million maturing in September 2006 and $325 million maturing in September 2013. The Company has the option to prepay these notes in whole on certain dates after March 2003. 9 <Page> ITEM 2. MANAGEMENT'S NARRATIVE ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS THE FOLLOWING DISCUSSION SHOULD BE READ IN CONJUNCTION WITH OUR CONSOLIDATED CONDENSED FINANCIAL STATEMENTS AND ACCOMPANYING NOTES THERETO INCLUDED ELSEWHERE HEREIN. UNLESS OTHERWISE NOTED, ALL DOLLAR AMOUNTS ARE IN MILLIONS. RESULTS OF CONSOLIDATED OPERATIONS - 2001 VS. 2000 On March 1, 2001, we acquired all of the outstanding shares of Avis Group Holdings, Inc., one of the world's leading service and information providers for comprehensive automotive transportation and vehicle management services, for approximately $994 million, including $40 million of transaction costs and expenses and $17 million related to the conversion of Avis employee stock options into CD common stock options. The acquisition was primarily funded from cash on hand and borrowings from Cendant, which were subsequently repaid during first quarter 2001. Simultaneous with the acquisition, we distributed the car rental operations of Avis to a Cendant subsidiary not within our ownership structure. Accordingly, we currently own and operate the fleet management business of Avis ("Fleet"). The results of operations of Fleet have been included in our consolidated results of operations since the date of acquisition. We continue to assess the impact of the September 11th terrorist attacks on our businesses and are currently expecting that our operating cash flows and results of operations will be negatively impacted by a considerable decline in travel for the near term (which will primarily affect our Fleet Management segment) and a modest decline in relocations (which will primarily affect our Real Estate Services segment). However, access to liquidity through various other sources, including public debt and equity markets and financial institutions, provide sufficient liquidity to fund our current business plans and obligations. In addition, we are reviewing our organizational alignment and our work force at a number of business locations to increase efficiencies and productivity and to reduce the cost structures of our businesses. Such review will result in rightsizing, consolidation, restructuring or other related efforts. We will record charges during fourth quarter 2001 in connection with these initiatives, which will be funded through current operations. We are also monitoring the valuation of certain assets primarily relating to our investment in mortgage servicing rights. The value of mortgage servicing rights is subject to early prepayment risk due to a decrease in interest rates. Accordingly, we are reviewing the valuation of our current portfolio of mortgage servicing rights for possible impairment. Any adjustment to the carrying value of the portfolio would result in a non-cash charge, which, based upon the current environment, is not expected to exceed $60 million after-tax and would not be material relative to the size of the portfolio. A general slowdown of the economy and, more significantly, the impact of the September 11th terrorist attacks have resulted in continued interest rate cuts. The decline in interest rates, although potentially impacting the value of our mortgage servicing rights, has contributed to a strong increase in applications for mortgage refinancings, which we expect will have a positive impact on the operating results of our mortgage business in subsequent quarters. The addition of the operations of Fleet and strong contributions from both our mortgage and relocation businesses contributed to revenue growth of $435 million and $1.2 billion for the three and nine months ended September 30, 2001, respectively. Our expenses increased $416 million and $1.0 billion for the three and nine months ended September 30, 2001, respectively, primarily as a result of the acquisition of Fleet. Our overall effective tax rate was 40% for the three and nine months ended September 30, 2001 and 39% and 40% for three and nine months ended September 30, 2000, respectively. As a result of the revenue growth, income from continuing operations increased $10 million and $97 million in the three and nine months ended September 30, 2001, respectively. RESULTS OF REPORTABLE SEGMENTS The underlying discussions of each segment's operating results focuses on Adjusted EBITDA, which is defined as earnings before non-vehicle interest, income taxes and non-vehicle depreciation and amortization, adjusted to exclude certain items which are of a non-recurring or unusual nature and are not measured in assessing segment performance or are not segment specific. Our management believes such discussions are the most informative representation of how management evaluates performance. However, our presentation of Adjusted EBITDA may not be comparable with similar measures used by other companies. 10 <Page> THREE MONTHS ENDED SEPTEMBER 30, 2001 VS. THREE MONTHS ENDED SEPTEMBER 30, 2000 <Table> <Caption> REVENUES ADJUSTED EBITDA ------------------------- --------------------------- % % 2001 2000 CHANGE 2001 2000 CHANGE ---- ---- ------ ---- ---- ------ Real Estate Services $321 $257 25% $138 $123(b) 12% Fleet Management 378 -- * 21 -- * ---- ---- ---- ---- Total Reportable Segments 699 257 159 123 Corporate and Other(a) -- 7 * -- 7 * ---- ---- ---- ---- Total Company $699 $264 $159 $130 ==== ==== ==== ==== </Table> --------- * Not meaningful. (a) Included in Corporate and Other are unallocated corporate overhead and the elimination of transactions between segments. (b) Excludes a credit of $1 million related to the reduction of certain merger-related liabilities recorded in prior years. REAL ESTATE SERVICES Revenues and Adjusted EBITDA increased $64 million (25%) and $15 million (12%), respectively. The increase in operating results was primarily driven by substantial growth in mortgage loan production due to increased refinancing activity and purchase volume. Revenues generated from the sale of mortgage loans increased $77 million (72%) as actual mortgage loans sold increased $3.3 billion (49%) to $10.1 billion. Closed mortgage loans increased $4.7 billion (72%) to $11.2 billion consisting of a $3.3 billion increase (approximately nine fold) in refinancings and a $1.4 billion increase (23%) in purchase mortgage closings. Beginning in January 2001, Merrill Lynch outsourced its mortgage originations and servicing operations to us, and new Merrill Lynch business accounted for 16% of our mortgage closings in third quarter 2001. A significant portion of mortgages closed in any quarter will generate revenues in future periods as such loans are packaged and sold (revenues are recognized upon the sale of the loan, typically 45-60 days after closing). Partially offsetting record production revenues was an $18 million decline in net loan servicing revenue. The average servicing portfolio grew $27 billion (42%) as a result of the high volume of mortgage loan originations and Merrill Lynch's outsourcing of its mortgage origination operations to us. However, increased servicing amortization expenses during third quarter 2001, reflecting higher refinancing activity, more than offset the increase in recurring servicing fees from the portfolio growth. Additionally, operating expenses within this segment increased to support the higher volume of mortgage originations and related servicing activities. FLEET MANAGEMENT The businesses comprising this segment were acquired in the acquisition of Fleet, which provides fully integrated fleet management services to corporate customers including vehicle leasing, advisory services, fuel and maintenance cards, other expense management programs and productivity enhancement. Fleet management operations contributed revenues and EBITDA of $378 million and $21 million, respectively, for third quarter 2001. Assuming the acquisition had occurred on January 1, 2000, revenues and EBITDA losses for third quarter 2000 would have been $361 million and $12 million, respectively. Revenues and EBITDA would have increased by $17 million (5%) and $33 million, respectively. 11 <Page> NINE MONTHS ENDED SEPTEMBER 30, 2001 VS. NINE MONTHS ENDED SEPTEMBER 30, 2000 <Table> <Caption> REVENUES ADJUSTED EBITDA -------------------------- --------------------------- % % 2001 2000 CHANGE 2001 2000 CHANGE ------ ---- ------ ---- ---- ------ Real Estate Services $ 846 $636 33% $299 $222(c) 35% Fleet Management 898 -- * 54(b) -- * ------ ---- ---- ---- Total Reportable Segments 1,744 636 353 222 ------ ---- ---- ---- Corporate and Other(a) 87 23 * 86(b) 21 * ------ ---- ---- ---- Total Company $1,831 $659 $439 $243 ====== ==== ==== ==== </Table> --------- * Not meaningful. (a) Included in Corporate and Other are unallocated corporate overhead and the elimination of transactions between segments. (b) Excludes a charge of $4 million primarily related to the acquisition and integration of Fleet. (c) Excludes a charge of $2 million related to the consolidation of business operations, partially offset by a credit of $1 million relating to the reduction of certain merger-related liabilities recorded in prior years. REAL ESTATE SERVICES Revenues and Adjusted EBITDA increased $210 million (33%) and $77 million (35%), respectively. The increase in operating results was primarily driven by substantial growth in mortgage loan production due to increased refinancing activity and purchase volume. Increases in relocation services also contributed to the favorable operating results. Collectively, mortgage loans sold increased $10.7 billion (70%) to $25.9 billion, generating incremental revenues of $214 million, a 91% year-over-year increase. Closed mortgage loans increased $14.4 billion (88%) to $30.7 billion. This growth consisted of a $10 billion increase (approximately ten fold) in refinancings and a $4.3 billion increase (29%) in purchase mortgage closings. Beginning in January 2001, Merrill Lynch outsourced its mortgage originations and servicing operations to us. New Merrill Lynch business accounted for 14% of our mortgage closings in nine months 2001. Partially offsetting record production revenues was a $32 million decline in loan net servicing revenue. The average servicing portfolio grew $29 billion (50%) as a result of the high volume of mortgage loan originations and Merrill Lynch's outsourcing of its mortgage origination operations to us. However, accelerated servicing amortization expenses, due primarily to refinancing activity, more than offset the increase in recurring servicing fees from the portfolio growth. Additionally, operating expenses within this segment increased to support the higher volume of mortgage originations and related servicing activities. Service based fees from relocation activities also contributed to the increase in revenues and Adjusted EBITDA. Relocation referral fees increased $14 million and net interest income from relocation operations was $9 million favorable due to the maintenance of lower debt levels. FLEET MANAGEMENT Fleet management operations contributed revenues and Adjusted EBITDA of $898 million and $54 million, respectively, for the nine months ended September 30, 2001. Assuming the acquisition of Fleet had occurred on January 1st for each period presented, revenues and Adjusted EBITDA would have been $1.2 billion and $70 million, respectively, for the nine months ended September 30, 2001 and $1.1 billion and $47 million, respectively, for the nine months ended September 30, 2000. Revenues and Adjusted EBITDA would have increased by $67 million (6%) and $23 million (49%), respectively. FINANCIAL CONDITION, LIQUIDITY AND CAPITAL RESOURCES Our businesses, comprised of vehicle management, relocation and mortgage services, purchase assets or finance the purchase of assets on behalf of our clients. Assets generated in this process are classified as assets under management and mortgage programs. We seek to offset the interest rate exposures inherent in our assets under management and mortgage programs by matching such assets with financial liabilities that have similar term and interest rate characteristics. As a result, we minimize the interest rate risk associated with managing these assets and create greater certainty around the financial income that they produce. Fees generated from our clients are used, in part, to repay the interest and principal associated with these liabilities. Funding for our assets under management and mortgage programs is also provided by both unsecured corporate borrowings and securitized financing arrangements, which are classified as liabilities under management and mortgage programs. Cash inflows and outflows relating to the generation of assets and the principal debt repayment or financing of such assets are classified as activities of our management and mortgage programs. FINANCIAL CONDITION <Table> <Caption> SEPTEMBER 30, DECEMBER 31, 2001 2000 CHANGE ------------- ------------ ------ Total assets exclusive of assets under programs $2,051 $1,556 $ 495 Assets under programs 6,984 2,861 4,123 Total liabilities exclusive of liabilities under programs $ 904 $ 351 $ 553 Liabilities under programs 6,382 2,516 3,866 Stockholder's equity 1,749 1,550 199 </Table> Total assets exclusive of assets under programs increased primarily due to an increase in goodwill resulting from the acquisition of Fleet. Assets under programs increased primarily due to vehicle-related assets acquired in the acquisition, as well as subsequent purchases. 12 <Page> Total liabilities exclusive of liabilities under programs increased primarily due to liabilities assumed in the acquisition. Liabilities under programs increased primarily due to approximately $3.0 billion of debt assumed in the acquisition, the first quarter 2001 debt issuance of $650 million and an increase in deferred income taxes due to the acquisition. Stockholder's equity increased primarily due to net income of $189 million during 2001. LIQUIDITY AND CAPITAL RESOURCES CASH FLOWS <Table> <Caption> NINE MONTHS ENDED SEPTEMBER 30, ----------------------------------------- 2001 2000 CHANGE ------- ------ ------- Cash provided by (used in): Operating activities $ 1,354 $ 109 $ 1,245 Investing activities (2,188) (123) (2,065) Financing activities 667 26 641 Effects of exchange rate changes on cash and cash equivalents -- 2 (2) ------- ----- ------- Net change in cash and cash equivalents $ (167) $ 14 $ (181) ======= ===== ======= </Table> Cash flows from operating activities increased primarily due to the impact of the acquisition of Fleet and a net inflow of funds generated from mortgage loan activity. Cash flows used in investing activities increased primarily due to the utilization of cash to fund the acquisition, a net outflow of cash used in investing activities of Fleet and a net outflow of funds generated from net mortgage servicing rights and related hedge activity. Cash flows from financing activities increased primarily due to a net inflow of funds from borrowings. CAPITAL EXPENDITURES Capital expenditures during 2001 amounted to $43 million and were utilized to support operational growth, enhance marketing opportunities and develop operating efficiencies through technological improvements. We anticipate a capital expenditure investment during 2001 of approximately $60 million. Such amount represents an increase from 2000 primarily due to capital expenditures related to Fleet. DEBT FINANCING Debt related to our management and mortgage programs increased $3.7 billion to $5.7 billion at September 30, 2001. Such increase was primarily related to debt assumed in the acquisition of Fleet, principally comprising $1.0 billion of securitized term notes and $1.7 billion of securitized interest bearing notes, and also additional unsecured medium-term notes issuances of $650 million under an existing shelf registration statement. The additional $650 million of unsecured medium-term notes issued during first quarter 2001 bear interest at a rate of 8 1/8% per annum and mature in February 2003. During first quarter 2001, we renewed our $750 million syndicated revolving credit facility, which was due in 2001. The new facility bears interest at LIBOR plus an applicable margin, as defined in the agreement, and terminates on February 21, 2002. We are required to pay a per annum utilization fee of .25% if usage under the facility exceeds 25% of aggregate commitments. Under the new facility, any loans outstanding as of February 21, 2002 may be converted into a term loan with a final maturity of February 21, 2003. We currently have the full $750 million available under this facility. Additionally, we maintain a $750 million five-year syndicated committed revolving credit facility, which matures in February 2005, and two other committed facilities aggregating $275 million with maturity dates in November 2002. On October 23, 2001, our Greyhound Funding LLC subsidiary, which finances the leases and related vehicles owned by our fleet management business, issued $750 million of floating rate callable asset backed notes for net proceeds of approximately $747 million. The notes bear interest at one-month LIBOR plus an applicable spread and were issued in two tranches: $425 million maturing in September 2006 and $325 million maturing in September 2013. We have the option to prepay these notes in whole on certain dates after March 2003. 13 <Page> STRATEGIC BUSINESS INITIATIVES We continually explore and conduct discussions with regard to acquisitions and other strategic corporate transactions in our industries in addition to transactions previously announced. As part of our regular on-going evaluation of acquisition opportunities, we currently are engaged in a number of separate, unrelated preliminary discussions concerning possible acquisitions. The purchase price for the possible acquisitions may be paid in cash, through the issuance of debt securities or common stock of our parent corporation, Cendant Corporation, borrowings, or a combination thereof. Prior to consummating any such possible acquisition, we will need to, among other things, initiate and complete satisfactorily our due diligence investigations; negotiate the financial and other terms (including price) and conditions of such acquisitions; obtain appropriate board of directors, regulatory and shareholder or other necessary consents and approvals; and, if necessary, secure financing. No assurance can be given with respect to the timing, likelihood or business effect of any possible transaction. In the past, we have been involved in both relatively small acquisitions and acquisitions which have been significant. In addition, we continually review and evaluate our portfolio of existing businesses to determine if they continue to meet our business objectives. As part of our ongoing evaluation of such businesses, we intend from time to time to explore and conduct discussions with regard to joint ventures, divestitures and related corporate transactions. However, we can give no assurance with respect to the magnitude, timing, likelihood or financial or business effect of any possible transaction. We also cannot predict whether any divestitures or other transactions will be consummated or, if consummated, will result in a financial or other benefit to us. RECENTLY ISSUED ACCOUNTING PRONOUNCEMENTS During July 2001, the Financial Accounting Standards Board ("FASB") issued SFAS No. 141, "Business Combinations" and SFAS No. 142, "Goodwill and Other Intangible Assets." SFAS No. 141 requires the use of the purchase method of accounting for all business combinations initiated after June 30, 2001 and requires additional disclosures for material business combinations completed after such date. This standard also addresses financial accounting and reporting for goodwill and other intangible assets acquired in a business combination at acquisition. On July 1, 2001, the Company adopted the provisions relating to any acquisitions made subsequent to June 30, 2001, as required. The provisions regarding the classification of previously acquired intangible assets will be adopted simultaneously with the provisions of SFAS No. 142 on January 1, 2002, as required. SFAS No. 142 addresses financial accounting and reporting for intangible assets acquired outside of a business combination. The standard also addresses financial accounting and reporting for goodwill and other intangible assets subsequent to their acquisition. The Company will be required to assess goodwill and other intangible assets for impairment annually, or more frequently if circumstances indicate a potential impairment. On July 1, 2001, the Company adopted the provisions requiring that goodwill and certain other intangible assets acquired after June 30, 2001 not be amortized. The Company will adopt the remaining provision of this standard on January 1, 2002, as required. Transition-related impairment losses, if any, resulting from the initial assessment of goodwill and certain other intangible assets will be recognized by the Company as a cumulative effect of accounting change as of January 1, 2002. The Company is currently evaluating the impact of adopting the remaining provisions on its financial position and results of operations. Based upon a preliminary assessment of previously acquired goodwill and certain other intangible assets that will no longer be amortized upon the adoption of SFAS No. 142, we believe that the related reduction to amortization expense during the nine months ended September 30, 2001 and 2000 would not have been material. During October 2001, the FASB issued SFAS No. 144, "Accounting for the Impairment or Disposal of Long-Lived Assets." SFAS No. 144 supersedes SFAS No. 121, "Accounting for the Impairment of Long-Lived Assets and for Long-Lived Assets to be Disposed Of," and replaces the accounting and reporting provisions of APB Opinion No. 30, "Reporting Results of Operations - Reporting the Effects of Disposal of a Segment of a Business and Extraordinary, Unusual and Infrequently Occurring Events and Transactions," as it relates to the disposal of a segment of a business. SFAS No. 144 requires the use of a single accounting model for long-lived assets to be disposed of by sale, including discontinued operations, by requiring those long-lived assets to be measured at the lower of carrying amount or fair value less cost to sell. The impairment recognition and measurement provisions of SFAS No. 121 were retained for all long-lived assets to be held and used with the exception of goodwill. The Company will adopt this standard on January 1, 2002. 14 <Page> FORWARD-LOOKING STATEMENTS Forward-looking statements in our public filings or other public statements are subject to known and unknown risks, uncertainties and other factors which may cause our actual results, performance or achievements to be materially different from any future results, performance or achievements expressed or implied by such forward-looking statements. These forward-looking statements were based on various factors and were derived utilizing numerous important assumptions and other important factors that could cause actual results to differ materially from those in the forward-looking statements. Forward-looking statements include the information concerning our future financial performance, business strategy, projected plans and objectives. Statements preceded by, followed by or that otherwise include the words "believes", "expects", "anticipates", "intends", "project", "estimates", "plans", "may increase", "may fluctuate" and similar expressions or future or conditional verbs such as "will", "should", "would", "may" and "could" are generally forward-looking in nature and not historical facts. You should understand that the following important factors and assumptions could affect our future results and could cause actual results to differ materially from those expressed in such forward-looking statements: o the impacts of the September 11, 2001 terrorist attacks on New York City and Washington, D.C. are not known at this time, but are expected to include negative impacts on financial results due to reduced demand for travel in the near term; other attacks, acts of war; or measures taken by governments in response thereto may negatively affect the travel industry, our financial results and could also result in a disruption in our business; o the effect of economic conditions and interest rate changes on the economy on a national, regional or international basis and the impact thereof on our businesses; o the effects of changes in current interest rates, particularly on our mortgage business; o the resolution or outcome of Cendant's unresolved pending litigation relating to the previously announced accounting irregularities and other related litigation; o our ability to develop and implement operational, technological and financial systems to manage growing operations and to achieve enhanced earnings or effect cost savings; o competition in our existing and potential future lines of business and the financial resources of, and products available to, competitors; o failure to reduce quickly our substantial technology costs in response to a reduction in revenue, particularly in our computer reservations business; o our ability to integrate and operate successfully acquired and merged businesses and risks associated with such businesses, including the acquisition of the fleet business of Avis, the compatibility of the operating systems of the combining companies, and the degree to which our existing administrative and back-office functions and costs and those of the acquired companies are complementary or redundant; o our ability to obtain financing on acceptable terms to finance our growth strategy and to operate within the limitations imposed by financing arrangements and rating agencies; o and changes in laws and regulations, including changes in accounting standards and privacy policy regulation. Other factors and assumptions not identified above were also involved in the derivation of these forward-looking statements, and the failure of such other assumptions to be realized as well as other factors may also cause actual results to differ materially from those projected. Most of these factors are difficult to predict accurately and are generally beyond our control. You should consider the areas of risk described above in connection with any forward-looking statements that may be made by us and our businesses generally. Except for our ongoing obligations to disclose material information under the federal securities laws, we undertake no obligation to release publicly any revisions to any forward-looking statements, to report events or to report the occurrence of unanticipated events unless required by law. For any forward-looking statements contained in any document, we claim the protection of the safe harbor for forward-looking statements contained in the Private Securities Litigation Reform Act of 1995. 15 <Page> PART II - OTHER INFORMATION ITEM 5. OTHER INFORMATION See Exhibit 99 attached hereto regarding available pro forma financial data giving effect to the acquisition of Avis Group Holdings, Inc. on March 1, 2001 for the nine months ended September 30, 2001. ITEM 6. EXHIBITS AND REPORTS ON FORM 8-K (a) EXHIBITS See Exhibit Index (b) REPORT ON FORM 8-K None. 16 <Page> SIGNATURES Pursuant to the requirements of Section 13 or 15(d) of the Securities Exchange Act of 1934, the Registrant has duly caused this report to be signed on its behalf by the undersigned thereunto duly authorized. PHH CORPORATION By: /s/ Duncan H. Cocroft ------------------------------ Duncan H. Cocroft Executive Vice President and Chief Financial Officer By: /S/ John T. McClain ------------------------------ John T. McClain Senior Vice President, Finance and Corporate Controller Date: November 14, 2001 17 <Page> EXHIBIT INDEX <Table> <Caption> Exhibit No. Description 3.1 Charter of PHH Corporation, as amended August 23, 1996 (incorporated by reference to Exhibit 3.1 to the Company's Transition Report on Form 10-K filed on July 29, 1997). 3.2 By-Laws of PHH Corporation, as amended October 15, 1990 (incorporated by reference to Exhibit 3-1 to the Company's Annual Report on Form 10-K for the year ended December 31, 1997). 12 Statement Re: Computation of Ratio of Earnings to Fixed Charges. 99 Pro Forma Financial Information (unaudited) </Table>