EXHIBIT 99.4 [LETTERHEAD OF DATAMONITOR APPEARS HERE] Verification of Authenticity ---------------------------- To whom it may concern: The following statistics in this excerpt: - -------------------------------------------------------------------------------- Although call centers first appeared in the U.S. more than a decade ago, they have only recently mushroomed in Europe. Close to a million Europeans now work at approximately 12,000 call centers across the Continent. And the numbers are growing. From 1995 to 1997, call centers accounted for an estimated 410,000 new jobs--equivalent to roughly 37% of the jobs Europe created in that time. By 2000, the number of employees in call centers will approach 1.3 million, according to forecasts by London-based consultants Datamonitor. That's close to 1% of Europe's total working population. - -------------------------------------------------------------------------------- are actual findings derived from our research process in producing our market analysis report entitled "Call Centers in Europe"--2nd Edition published in 1998. If there are any questions concerning the above statistics, please feel free to give me a call. Sincerely, /s/ Neil Hollister Neil Hollister Director, Technology Practice Datamonitor