Exhibit 23.1

               CONSENT OF ERNST & YOUNG LLP, INDEPENDENT AUDITORS

     We consent to the incorporation by reference in the Registration Statement
(Form S-8) pertaining to the eGain Communications Corporation 2000
Non-Management Stock Option Plan of our report dated July 24, 2001, with respect
to the consolidated financial statements of eGain Communications Corporation
included in its Annual Report (Form 10-K) for the year ended June 30, 2001,
filed with the Securities and Exchange Commission.

                                        /s/ ERNST & YOUNG LLP

                                        ERNST & YOUNG LLP

Palo Alto, California
January 10, 2002