EXHIBIT 23.1 CONSENT OF INDEPENDENT PUBLIC ACCOUNTANTS As independent public accountants, we hereby consent to the incorporation by reference in this registration statement on Form S-8 of our report dated May 1, 1997 included in the Genesys Telecommunications Laboratories Corporation's Form S-1 as filed on May 7, 1997 and to all references to our Firm included in this registration statement. /s/ Arthur Andersen LLP ------------------------------- ARTHUR ANDERSEN LLP San Jose, California August 8, 1997