EXHIBIT 99.3

                 GENESYS TELECOMMUNICATIONS LABORATORIES, INC.

                             STOCK OPTION AGREEMENT
                             ----------------------


RECITALS
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     A.   The Board has adopted the Plan for the purpose of retaining the
services of selected Employees, non-employee members of the Board or of the
board of directors of any Parent or Subsidiary and consultants and other
independent advisors who provide services to the Corporation (or any Parent or
Subsidiary).

     B.   Optionee is to render valuable services to the Corporation (or a
Parent or Subsidiary), and this Agreement is executed pursuant to, and is
intended to carry out the purposes of, the Plan in connection with the
Corporation's grant of an option to Optionee.

     C.   All capitalized terms in this Agreement shall have the meaning
assigned to them in the attached Appendix.

          NOW, THEREFORE, it is hereby agreed as follows:

          1.   GRANT OF OPTION.  The Corporation hereby grants to Optionee, as
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of the Grant Date, an option to purchase up to the number of Option Shares
specified in the Grant Notice.  The Option Shares shall be purchasable from time
to time during the option term specified in Paragraph 2 at the Exercise Price.

          2.   OPTION TERM.  This option shall have a maximum term of ten (10)
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years measured from the Grant Date and shall accordingly expire at the close of
business on the Expiration Date, unless sooner terminated in accordance with
Paragraph 5 or 6.

          3.   LIMITED TRANSFERABILITY.  This option shall be neither
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transferable nor assignable by Optionee other than by will or by the laws of
descent and distribution following Optionee's death and may be exercised, during
Optionee's lifetime, only by Optionee.  However, if this option is designated a
Non-Statutory Option in the Grant Notice, then this option may, in connection
with the Optionee's estate plan, be assigned in whole or in part during
Optionee's lifetime to one or more members of the Optionee's immediate family or
to a trust established for the exclusive benefit of one or more such family
members.  The assigned portion shall be exercisable only by the person or
persons who acquire a proprietary interest in the option pursuant to such
assignment.  The terms applicable to the assigned portion shall be the same as
those in effect for this option immediately prior to such assignment and shall
be set forth in such documents issued to the assignee as the Plan Administrator
may deem appropriate.

 
          4.  DATES OF EXERCISE.  This option shall become exercisable for the
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Option Shares in one or more installments as specified in the Grant Notice.  As
the option becomes exercisable for such installments, those installments shall
accumulate and the option shall remain exercisable for the accumulated
installments until the Expiration Date or sooner termination of the option term
under Paragraph 5 or 6.

          5.   CESSATION OF SERVICE.  The option term specified in Paragraph 2
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shall terminate (and this option shall cease to be outstanding) prior to the
Expiration Date should any of the following provisions become applicable:

               (i) Should Optionee cease to remain in Service for any reason
     (other than death, Permanent Disability or Misconduct) while this option is
     outstanding, then Optionee shall have a period of thirty (30) days
     (commencing with the date of such cessation of Service) during which to
     exercise this option, but in no event shall this option be exercisable at
     any time after the Expiration Date.

               (ii) If Optionee dies while this option is outstanding, then the
     personal representative of Optionee's estate or the person or persons to
     whom the option is transferred pursuant to Optionee's will or in accordance
     with the laws of descent and distribution shall have the right to exercise
     this option.  Such right shall lapse, and this option shall cease to be
     outstanding, upon the earlier of (A) the expiration of the twelve (12)-
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     month period measured from the date of Optionee's death or (B) the
     Expiration Date.

               (iii)  Should Optionee cease Service by reason of Permanent
     Disability while this option is outstanding, then Optionee shall have a
     period of twelve (12) months (commencing with the date of such cessation of
     Service) during which to exercise this option.  In no event shall this
     option be exercisable at any time after the Expiration Date.

               (iv) During the limited period of post-Service exercisability,
     this option may not be exercised in the aggregate for more than the number
     of vested Option Shares for which the option is exercisable at the time of
     Optionee's cessation of Service.  Upon the expiration of such limited
     exercise period or (if earlier) upon the Expiration Date, this option shall
     terminate and cease to be outstanding for any vested Option Shares for
     which the option has not been exercised.  However, this option shall,
     immediately upon Optionee's cessation of Service for any reason, terminate
     and cease to be outstanding with respect to any Option Shares in which
     Optionee is not otherwise at that time vested or for which this option is
     not otherwise at that time exercisable.

                                       2

 
               (v) Should Optionee's Service be terminated for Misconduct, then
     this option shall terminate immediately and cease to remain outstanding.

          6.   SPECIAL ACCELERATION OF OPTION.
               ------------------------------ 

               (a) This option, to the extent outstanding at the time of a
Corporate Transaction but not otherwise fully exercisable, shall be subject to
the following provisions:

                   (i) Service for at least One (1) Year. If Optionee has been
in Service for at least one (1) year prior to the effective date of the
Corporate Transaction, then this option, to the extent outstanding but not
otherwise fully exercisable at the time of such Corporate Transaction, shall
automatically accelerate so that this option shall, immediately prior to the
effective date of the Corporate Transaction, become exercisable for all of the
Option Shares at the time subject to this option and may be exercised for any or
all of those Option Shares as fully-vested shares of Common Stock. No such
acceleration of this option, however, shall occur if and to the extent: (i) this
option is, in connection with the Corporate Transaction, to be assumed by the
successor corporation (or parent thereof) or to be replaced with a comparable
option to purchase shares of the capital stock of the successor corporation (or
parent thereof) or (ii) this option is to be replaced with a cash incentive
program of the successor corporation which preserves the spread existing on the
unvested Option Shares at the time of the Corporate Transaction (the excess of
the Fair Market Value of those Option Shares over the aggregate Exercise Price
payable for such shares) and provides for subsequent pay-out in accordance with
the same option exercise/vesting schedule set forth in the Grant Notice.

                   (ii) Service for less than One (1) Year. If Optionee has been
in Service for less than one (1) year prior to the effective date of the
Corporate Transaction, then no acceleration of this option shall occur in
connection with such Corporate Transaction and, to the extent not previously
exercised, this option shall terminate and cease to be outstanding on the
effective date of such Corporate Transaction, except to the extent this option
is either (i) assumed by the successor corporation (or parent thereof) or
replaced with a comparable option to purchase shares of the capital stock of the
successor corporation (or parent thereof), or (ii) replaced with a cash
incentive program of the successor corporation with preserves the spread
existing on the unvested Option Shares at the time of the Corporate Transaction
and provides for subsequent payout in accordance with the same vesting schedule
applicable to those option shares.

               (b) Immediately following the Corporate Transaction, this option
shall terminate and cease to be outstanding, except to the extent assumed by the
successor corporation (or parent thereof) in connection with the Corporate
Transaction.

               (c) If this option is assumed in connection with a Corporate
Transaction, then this option shall be appropriately adjusted, immediately after
such

                                       3

 
Corporate Transaction, to apply to the number and class of securities which
would have been issuable to Optionee in consummation of such Corporate
Transaction had the option been exercised immediately prior to such Corporate
Transaction, and appropriate adjustments shall also be made to the Exercise
Price, provided the aggregate Exercise Price shall remain the same.
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               (d) This Agreement shall not in any way affect the right of the
Corporation to adjust, reclassify, reorganize or otherwise change its capital or
business structure or to merge, consolidate, dissolve, liquidate or sell or
transfer all or any part of its business or assets.

          7.   ADJUSTMENT IN OPTION SHARES.  Should any change be made to the
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Common Stock by reason of any stock split, stock dividend, recapitalization,
combination of shares, exchange of shares or other change affecting the
outstanding Common Stock as a class without the Corporation's receipt of
consideration, appropriate adjustments shall be made to (i) the total number
and/or class of securities subject to this option and (ii) the Exercise Price in
order to reflect such change and thereby preclude a dilution or enlargement of
benefits hereunder.

          8.   SHAREHOLDER RIGHTS.  The holder of this option shall not have any
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shareholder rights with respect to the Option Shares until such person shall
have exercised the option, paid the Exercise Price and become a holder of record
of the purchased shares.

          9.   MANNER OF EXERCISING OPTION.
               --------------------------- 

               (a) In order to exercise this option with respect to all or any
part of the Option Shares for which this option is at the time exercisable,
Optionee (or any other person or persons exercising the option) must take the
following actions:

                   (i) Execute and deliver to the Corporation a Notice of
     Exercise for the Option Shares for which the option is exercised.

                   (ii) Pay the aggregate Exercise Price for the purchased
     shares in one or more of the following forms:

                        (A) cash or check made payable to the Corporation;

                        (B) a promissory note payable to the Corporation, but
          only to the extent authorized by the Plan Administrator in accordance
          with Paragraph 13;

                                       4

 
                        (C) shares of Common Stock held by Optionee (or any
          other person or persons exercising the option) for the requisite
          period necessary to avoid a charge to the Corporation's earnings for
          financial reporting purposes and valued at Fair Market Value on the
          Exercise Date; or

                        (D) through a special sale and remittance procedure
          pursuant to which Optionee (or any other person or persons exercising
          the option) shall concurrently provide irrevocable written
          instructions (I) to a Corporation-designated brokerage firm to effect
          the immediate sale of the purchased shares and remit to the
          Corporation, out of the sale proceeds available on the settlement
          date, sufficient funds to cover the aggregate Exercise Price payable
          for the purchased shares plus all applicable Federal, state and local
          income and employment taxes required to be withheld by the Corporation
          by reason of such exercise and (II) to the Corporation to deliver the
          certificates for the purchased shares directly to such brokerage firm
          in order to complete the sale transaction.

               Except to the extent the sale and remittance procedure is
          utilized in connection with the option exercise, payment of the
          Exercise Price must accompany the Notice of Exercise delivered to the
          Corporation in connection with the option exercise.

                   (iii) Furnish to the Corporation appropriate documentation
     that the person or persons exercising the option (if other than Optionee)
     have the right to exercise this option.

                   (iv) Make appropriate arrangements with the Corporation (or
     Parent or Subsidiary employing or retaining Optionee) for the satisfaction
     of all Federal, state and local income and employment tax withholding
     requirements applicable to the option exercise.

               (b) As soon as practical after the Exercise Date, the Corporation
shall issue to or on behalf of Optionee (or any other person or persons
exercising this option) a certificate for the purchased Option Shares, with the
appropriate legends affixed thereto.

               (c) In no event may this option be exercised for any fractional
shares.

                                       5

 
          10.  COMPLIANCE WITH LAWS AND REGULATIONS.
               ------------------------------------ 

               (a) The exercise of this option and the issuance of the Option
Shares upon such exercise shall be subject to compliance by the Corporation and
Optionee with all applicable requirements of law relating thereto and with all
applicable regulations of any stock exchange (or the Nasdaq National Market, if
applicable) on which the Common Stock may be listed for trading at the time of
such exercise and issuance.

               (b) The inability of the Corporation to obtain approval from any
regulatory body having authority deemed by the Corporation to be necessary to
the lawful issuance and sale of any Common Stock pursuant to this option shall
relieve the Corporation of any liability with respect to the non-issuance or
sale of the Common Stock as to which such approval shall not have been obtained.
The Corporation, however, shall use its best efforts to obtain all such
approvals.

          11.  SUCCESSORS AND ASSIGNS.  Except to the extent otherwise provided
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in Paragraphs 3 and 6, the provisions of this Agreement shall inure to the
benefit of, and be binding upon, the Corporation and its successors and assigns
and Optionee, Optionee's assigns and the legal representatives, heirs and
legatees of Optionee's estate.

          12.  NOTICES.  Any notice required to be given or delivered to the
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Corporation under the terms of this Agreement shall be in writing and addressed
to the Corporation at its principal corporate offices.  Any notice required to
be given or delivered to Optionee shall be in writing and addressed to Optionee
at the address indicated below Optionee's signature line on the Grant Notice.
All notices shall be deemed effective upon personal delivery or upon deposit in
the U.S. mail, postage prepaid and properly addressed to the party to be
notified.

          13.  FINANCING.  The Plan Administrator may, in its absolute
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discretion and without any obligation to do so, permit Optionee to pay the
Exercise Price for the purchased Option Shares by delivering a full-recourse
promissory note payable to the Corporation.  The terms of any such promissory
note (including the interest rate, the requirements for collateral and the terms
of repayment) shall be established by the Plan Administrator in its sole
discretion.

          14.  CONSTRUCTION.  This Agreement and the option evidenced hereby are
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made and granted pursuant to the Plan and are in all respects limited by and
subject to the terms of the Plan.  All decisions of the Plan Administrator with
respect to any question or issue arising under the Plan or this Agreement shall
be conclusive and binding on all persons having an interest in this option.

          15.  GOVERNING LAW.  The interpretation, performance and enforcement
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of this Agreement shall be governed by the laws of the State of California
without resort to that State's conflict-of-laws rules.

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          16.  EXCESS SHARES.  If the Option Shares covered by this Agreement
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exceed, as of the Grant Date, the number of shares of Common Stock which may
without shareholder approval be issued under the Plan, then this option shall be
void with respect to those excess shares, unless shareholder approval of an
amendment sufficiently increasing the number of shares of Common Stock issuable
under the Plan is obtained in accordance with the provisions of the Plan.

          17.  ADDITIONAL TERMS APPLICABLE TO AN INCENTIVE OPTION.  In the event
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this option is designated an Incentive Option in the Grant Notice, the following
terms and conditions shall also apply to the grant:

               (a) LOSS OF INCENTIVE OPTION TREATMENT. This option shall cease
to qualify for favorable tax treatment as an Incentive Option if (and to the
extent) this option is exercised for one or more Option Shares: (A) more than
three (3) months after the date Optionee ceases to be an Employee for any reason
other than death or Permanent Disability or (B) more than twelve (12) months
after the date Optionee ceases to be an Employee by reason of Permanent
Disability.

               (b)  $100,000 LIMIT.

                    (i) No installment under this option shall qualify for
     favorable tax treatment as an Incentive Option if (and to the extent) the
     aggregate Fair Market Value (determined at the Grant Date) of the Common
     Stock for which such installment first becomes exercisable hereunder would,
     when added to the aggregate value (determined as of the respective date or
     dates of grant) of the Common Stock or other securities for which this
     option or any other Incentive Options granted to Optionee prior to the
     Grant Date (whether under the Plan or any other option plan of the
     Corporation or any Parent or Subsidiary) first become exercisable during
     the same calendar year, exceed One Hundred Thousand Dollars ($100,000) in
     the aggregate. Should such One Hundred Thousand Dollar ($100,000)
     limitation be exceeded in any calendar year, this option shall nevertheless
     become exercisable for the excess shares in such calendar year as a Non-
     Statutory Option.

                    (ii) Should the exercisability of this option be accelerated
     upon a Corporate Transaction, then this option shall qualify for favorable
     tax treatment as an Incentive Option only to the extent the aggregate Fair
     Market Value (determined at the Grant Date) of the Common Stock for which
     this option first becomes exercisable in the calendar year in which the
     Corporate Transaction occurs does not, when added to the aggregate value
     (determined as of the respective date or dates of grant) of the Common
     Stock or other securities for which this option or one or more other
     Incentive Options granted to Optionee prior to the Grant Date (whether

                                       7

 
     under the Plan or any other option plan of the Corporation or any Parent or
     Subsidiary) first become exercisable during the same calendar year, exceed
     One Hundred Thousand Dollars ($100,000) in the aggregate.  Should the
     applicable One Hundred Thousand Dollar ($100,000) limitation be exceeded in
     the calendar year of such Corporate Transaction, the option may
     nevertheless be exercised for the excess shares in such calendar year as a
     Non-Statutory Option.

                    (iii) Should Optionee hold, in addition to this option, one
     or more other options to purchase Common Stock which become exercisable for
     the first time in the same calendar year as this option, then the foregoing
     limitations on the exercisability of such options as Incentive Options
     shall be applied on the basis of the order in which such options are
     granted.

               (c)  LEAVE OF ABSENCE.

                    (i) If Optionee takes an authorized leave of absence which
     continues for more than ninety (90) days, then this option shall
     automatically convert to a Non-Statutory Option under the Federal tax laws
     on the ninety-first (91st) day of such leave, unless Optionee's
     reemployment rights are guaranteed by statute or by written agreement.
     Following any such conversion of the option, all subsequent exercises of
     such option, whether effected before or after Optionee's return to active
     Employee status, shall result in an immediate taxable event, and the
     Corporation shall be required to collect from Optionee the Federal, state
     and local income and employment withholding taxes applicable to such
     exercise.

                    (ii) In no event shall this option become exercisable for
     any additional Option Shares or otherwise remain outstanding if Optionee
     does not resume Employee status prior to the Expiration Date of the option
     term.

                                       8

 
                                   EXHIBIT I
                               NOTICE OF EXERCISE


          I hereby notify Genesys Telecommunications Laboratories, Inc. (the
"Corporation") that I elect to purchase      shares of the Corporation's Common
Stock (the "Purchased Shares") at the option exercise price of $        per
share (the "Exercise Price") pursuant to that certain option (the "Option")
granted to me under the Corporation's 1997 Stock Incentive Plan on         ,
199___.

          Concurrently with the delivery of this Exercise Notice to the
Corporation, I shall hereby pay to the Corporation the Exercise Price for the
Purchased Shares in accordance with the provisions of my agreement with the
Corporation (or other documents) evidencing the Option and shall deliver
whatever additional documents may be required by such agreement as a condition
for exercise.  Alternatively, I may utilize the special broker-dealer sale and
remittance procedure specified in my agreement to effect payment of the Exercise
Price.


_________________, 199__
Date


                                       ________________________________________ 
                                       Optionee

                                       Address:________________________________
 
                                       ________________________________________ 
 

Print name in exact manner
it is to appear on the
stock certificate:                     ________________________________________ 

Address to which certificate
is to be sent, if different
from address above:                    ________________________________________ 

                                       ________________________________________ 
 
Social Security Number:                ________________________________________ 

Employee Number:                       ________________________________________ 

 
                                    APPENDIX
                                    --------

          The following definitions shall be in effect under the Agreement:

     A.   AGREEMENT shall mean this Stock Option Agreement.
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     B.   BOARD shall mean the Corporation's Board of Directors.
          -----                                                 

     C.   CODE shall mean the Internal Revenue Code of 1986, as amended.
          ----                                                          

     D.   COMMON STOCK shall mean the Corporation's common stock.
          ------------                                           

     E.   CORPORATE TRANSACTION shall mean either of the following shareholder-
          ---------------------                                               
approved transactions to which the Corporation is a party:

               (i) a merger or consolidation in which securities possessing more
     than fifty percent (50%) of the total combined voting power of the
     Corporation's outstanding securities are transferred to a person or persons
     different from the persons holding those securities immediately prior to
     such transaction, or

               (ii) the sale, transfer or other disposition of all or
     substantially all of the Corporation's assets in complete liquidation or
     dissolution of the Corporation.

     F.   CORPORATION shall mean Genesys Telecommunications Laboratories, Inc.,
          -----------                                                          
a California corporation.

     G.   EMPLOYEE shall mean an individual who is in the employ of the
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Corporation (or any Parent or Subsidiary), subject to the control and direction
of the employer entity as to both the work to be performed and the manner and
method of performance.

     H.   EXERCISE DATE shall mean the date on which the option shall have been
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exercised in accordance with Paragraph 9 of the Agreement.

     I.   EXERCISE PRICE shall mean the exercise price per share as specified in
          --------------                                                        
the Grant Notice.

     J.   EXPIRATION DATE shall mean the date on which the option expires as
          ---------------                                                   
specified in the Grant Notice.

                                      A-1

 
     K.   FAIR MARKET VALUE per share of Common Stock on any relevant date shall
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be determined in accordance with the following provisions:

               (i) If the Common Stock is at the time traded on the Nasdaq
     National Market, then the Fair Market Value shall be the closing selling
     price per share of Common Stock on the date in question, as the price is
     reported by the National Association of Securities Dealers on the Nasdaq
     National Market or any successor system.  If there is no closing selling
     price for the Common Stock on the date in question, then the Fair Market
     Value shall be the closing selling price on the last preceding date for
     which such quotation exists.

               (ii) If the Common Stock is at the time listed on any Stock
     Exchange, then the Fair Market Value shall be the closing selling price per
     share of Common Stock on the date in question on the Stock Exchange
     determined by the Plan Administrator to be the primary market for the
     Common Stock, as such price is officially quoted in the composite tape of
     transactions on such exchange.  If there is no closing selling price for
     the Common Stock on the date in question, then the Fair Market Value shall
     be the closing selling price on the last preceding date for which such
     quotation exists.

     L.   GRANT DATE shall mean the date of grant of the option as specified in
          ----------                                                           
the Grant Notice.

     M.   GRANT NOTICE shall mean the Notice of Grant of Stock Option
          ------------                                               
accompanying the Agreement, pursuant to which Optionee has been informed of the
basic terms of the option evidenced hereby.

     N.   INCENTIVE OPTION shall mean an option which satisfies the requirements
          ----------------                                                      
of Code Section 422.

     O.   MISCONDUCT shall mean the commission of any act of fraud, embezzlement
          ----------                                                            
or dishonesty by Optionee, any unauthorized use or disclosure by Optionee of
confidential information or trade secrets of the Corporation (or any Parent or
Subsidiary), or any other intentional misconduct by Optionee adversely affecting
the business or affairs of the Corporation (or any Parent or Subsidiary) in a
material manner.  The foregoing definition shall not be deemed to be inclusive
of all the acts or omissions which the Corporation (or any Parent or Subsidiary)
may consider as grounds for the dismissal or discharge of Optionee or any other
individual in the Service of the Corporation (or any Parent or Subsidiary).

     P.   NON-STATUTORY OPTION shall mean an option not intended to satisfy the
          --------------------                                                 
requirements of Code Section 422.

                                      A-2

 
     Q.  NOTICE OF EXERCISE shall mean the notice of exercise in the form
         ------------------                                              
attached hereto as Exhibit I.

     R.   OPTION SHARES shall mean the number of shares of Common Stock subject
          -------------                                                        
to the option as specified in the Grant Notice.

     S.   OPTIONEE shall mean the person to whom the option is granted as
          --------                                                       
specified in the Grant Notice.

     T.   PARENT shall mean any corporation (other than the Corporation) in an
          ------                                                              
unbroken chain of corporations ending with the Corporation, provided each
corporation in the unbroken chain (other than the Corporation) owns, at the time
of the determination, stock possessing fifty percent (50%) or more of the total
combined voting power of all classes of stock in one of the other corporations
in such chain.

     U.   PERMANENT DISABILITY shall mean the inability of Optionee to engage in
          --------------------                                                  
any substantial gainful activity by reason of any medically determinable
physical or mental impairment which is expected to result in death or has lasted
or can be expected to last for a continuous period of twelve (12) months or
more.

     V.   PLAN shall mean the Corporation's 1997 Stock Incentive Plan.
          ----                                                        

     W.   PLAN ADMINISTRATOR shall mean either the Board or a committee of the
          ------------------                                                  
Board acting in its administrative capacity under the Plan.

     X.   SERVICE shall mean the Optionee's performance of services for the
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Corporation (or any Parent or Subsidiary) in the capacity of an Employee, a non-
employee member of the board of directors or a consultant or independent
advisor.

     Y.   STOCK EXCHANGE shall mean the American Stock Exchange or the New York
          --------------                                                       
Stock Exchange.

     Z.   SUBSIDIARY shall mean any corporation (other than the Corporation) in
          ----------                                                           
an unbroken chain of corporations beginning with the Corporation, provided each
corporation (other than the last corporation) in the unbroken chain owns, at the
time of the determination, stock possessing fifty percent (50%) or more of the
total combined voting power of all classes of stock in one of the other
corporations in such chain.


                                      A-3