Exhibit 23.1

                        CONSENT OF INDEPENDENT AUDITORS

The Board of Directors
Kana Communications, Inc.:

    We consent to the use of our reports included herein and to the references
to our firm under the headings "Supplemental Selected Consolidated Financial
Data," "Change in Accountants," and "Experts" in the prospectus.

                                          /s/ KPMG LLP

Mountain View, California

September 20, 1999