EXHIBIT 3.1


                              STATE OF DELAWARE
                              SECRETARY OF STATE
                           DIVISION OF CORPORATIONS
                           FILED 11:40 AM 08/21/1996
                               960244121 - 2007754


                              AMENDED AND RESTATED
                          CERTIFICATE OF INCORPORATION

                                       OF

                       CCC INFORMATION SERVICES GROUP INC.

          It  is  hereby certified that CCC Information Services Group Inc. (the
"Corporation")  existing  pursuant  to  the  provisions  of the Delaware General
 -----------
Corporation  Law,  as  from time to time amended (the "Act"), hereby is amending
                                                       ---
its  Certificate  of  Incorporation,  as  previously  amended,  by  amending and
restating  the  original Certificate of Incorporation, as previously amended, in
its  entirety,  and  further  certified  as  follows:

          The  original Certificate of Incorporation was filed on April 28, 1983
under  the  name  "Financial  Protection  Services, Inc."  The exact text of the
entire  Certificate  of  Incorporation,  as  amended  and  restated  (the
"Certificate"),  is  set  forth  in  its  entirety  below:
 -----------


                                    ARTICLE 1

                         The name of the Corporation is:

                       CCC INFORMATION SERVICES GROUP INC.

                                    ARTICLE 2

          The  address  of  the  Corporation's registered office in the State of
Delaware  is  1013 Centre Road, in the City of Wilmington, County of New Castle,
19801.  The  name  of  the Corporation's registered agent at that address is The
Prentice-Hall  Corporation  System,  Inc.

          The  purpose  of  the  corporation  is  to engage in any lawful act or
activity  for  which  a  corporation may be organized under the Delaware General
Corporation  Law  (the  "Delaware  Law").
                         -------------

                                    ARTICLE 4

          4.1  The  total  number of shares of stock which the Corporation shall
have authority to issue is 30,000,000 shares of Common Stock, having a par value
of  $.10  per share (the "Common Stock"), and 100,000 shares of Preferred Stock,
                          ------------
having a par value of S1.00 per share (the "Preferred Stock")
                                            ---------------



          4.2  Each  holder  of  record  of  shares of the Common Stock shall be
entitled to vote at all meetings of the stockholders and shall have one (1) vote
for  each  share  held  by  him  of  record.

          4.3  Subject  to  all  of  the rights of the holders of all classes or
series of stock at the time outstanding having prior rights as to dividends, the
holders of the Common Stock shall be entitled to receive dividends at such times
and  in  such  amounts  as  may  be  determined by the Board of Directors of the
Corporation.

          4.4  The Board of Directors is expressly authorized to provide for the
issuance  of  all or any shares of the Preferred Stock in one or more classes or
series,  and  to  fix  for each such class or series such voting powers, full or
limited, or no voting powers, and such distinctive designations, preferences and
relative,  participating,  optional  or  other  special  rights  and  such
qualifications,  limitations  or  restrictions  thereof,  as shall be stated and
expressed  in  the  resolution  or resolutions adopted by the Board of Directors
providing  for  the  issuance of such class or series and as may be permitted by
the  Delaware  Law.  As  of  the date of the filing of this Amended and Restated
Certificate  of  Incorporation,  the  Corporation shall have series of Preferred
Stock  with  the  designations,  number  of  shares,  rights,  preferences  and
limitations  as  set  forth  on  Exhibit  A  hereto.
                                 ----------

          4.5  In the event of any liquidation, dissolution or winding up of the
Corporation,  whether  voluntary or involuntary, the holders of the Common Stock
shall be entitled, after payment or provision for payment of the debts and other
liabilities  of the Corporation and the amount to which the holders of any class
or  series  of  the  Preferred  Stock shall be entitled, to share ratably in the
remaining  net  assets  of  the  Corporation,

                                    ARTICLE 5

          The  following  provisions  are  inserted  for  the  management of the
business  and  the  conduct  of  the affairs of the Corporation, and for further
definition,  limitation  and  regulation of the powers of the Corporation and of
its  directors  and  stockholders:

          (a)  The  business  and affairs of the Corporation shall be managed by
     or under the direction of the Board of Directors.

          (b)  The number of directors of the Corporation shall be not less than
     three (3) nor more than seven (7) and shall be fixed in accordance with the
     By-Laws  of  the  Corporation. Election of directors need not be by written
     ballot  unless  the  By-Laws  so  provide.

          (c)  Subject  to  the  rights, if any, of holders of any series of the
     Preferred  Stock  then  outstanding,  any vacancy on the Board of Directors
     that results from an increase in the number of directors may be filled by a
     majority  of  the Board of Directors then in office, provided that a quorum
     is  present,  and any other vacancy occurring in the Board of Directors may
     be  filled by a majority of the directors then in office, even if less than
     a  quorum.  Any


                                      -2-

     director  elected  to  fill a vacancy not resulting from an increase in the
     number  of  directors  shall  have  the  same remaining term as that of his
     predecessor.

          (d)  No  director shall be personally liable to the Corporation or any
     of  its stockholders for monetary damages for breach of fiduciary duty as a
     director, except for liability (i) for any breach of the director's duty of
     loyalty  to the Corporation or its stockholders, (ii) for acts or omissions
     not  in  good  faith  or  which involve intentional misconduct or a knowing
     violation of law, (iii) pursuant to Section 174 of the Delaware Law or (iv)
     for  any  transaction  from which the director derived an improper personal
     benefit.

          (e)  In  addition  to  the  powers  and  authority  hereinbefore or by
     statute  expressly  conferred upon them, the directors are hereby empowered
     to  exercise  all  such  powers  and  do all such acts and things as may be
     exercised  or  done  by  the  Corporation,  subject,  nevertheless,  to the
     provisions  of  the  Delaware Law, this Amended and Restated Certificate of
     Incorporation,  and  any  By-Laws  adopted  by  the stockholders; provided,
     however,  that  no  By-Laws  hereafter  adopted  by  the stockholders shall
     invalidate  any  prior  act of the directors which would have been valid if
     such  By-Laws  had  not  been  adopted.

                                    ARTICLE 6

          The  Corporation  shall  indemnify, in accordance with and to the full
extent now or hereafter permitted by law, any person who was or is a party or is
threatened  to  be  made a party to any threatened, pending or completed action,
suit  or  proceeding,  whether  civil, criminal, administrative or investigative
(including,  without  limitation,  an  action  by  or  in  the  right  of  the
Corporation),  by reason of his acting as a director of the Corporation (and the
Corporation,  in  the  discretion  of the Board of Directors, may so indemnify a
person  by  reason  of  the fact that he is or was an officer or employee of the
Corporation  or is or was serving at the request of the Corporation in any other
capacity  for  or on behalf of the Corporation) against any liability or expense
actually  or  reasonably  incurred  by such person in respect thereof; provided,
                                                                       --------
however,  that  the  Corporation  shall  not  be obligated to indemnify any such
- -------
person:  (i) with respect to proceedings, claims or actions initiated or brought
voluntarily  without  the  authorization  or  consent of the Corporation by such
person  and not by way of defense; or (ii) for any amounts paid in settlement of
an  action effected without the prior written consent of the Corporation to such
settlement.  Such  indemnification  is  not  exclusive  of  any  other  right of
indemnification  provided  by  law,  agreement  or  otherwise.

                                    ARTICLE 7

          No  amendment  to  or repeal of Articles 5(d) or 6 of this Amended and
Restated  Certificate  of Incorporation shall apply to or have any effect on the
rights  of  any individual referred to in Articles 5(d) or 6 for or with respect
to  acts  or  omissions  of such individual occurring prior to such amendment or
repeal.


                                      -3-

                                    ARTICLE 8

          Meetings  of  stockholders  may be held within or without the State of
Delaware,  as  the By-Laws may provide. The books of the Corporation may be kept
(subject  to  any  provision contained in the Delaware Law) outside the State of
Delaware  at  such place or places as may be designated from time to time by the
Board  of  Directors or in the By-Laws of the Corporation. Election of directors
need  not  be  by  written ballot unless the By-laws of the Corporation shall so
provide.

                                    ARTICLE 9

          No stockholder of the Corporation shall by reason of holding shares of
any  class  of  stock  have any pre-emptive or preferential right to purchase or
subscribe  to  any  shares  of  any  class  of  stock of the Corporation, now or
hereafter to be authorized, or any notes, debentures, bonds, or other securities
convertible into or carrying options or warrants to purchase shares of any class
of such stock, now or hereafter to be authorized, whether or not the issuance of
any  such  shares,  or  such  notes, debentures, bonds or other securities would
adversely  affect  the dividend or voting rights of such stockholder, other than
such  rights,  if any, as the Board of Directors, in its discretion from time to
time,  may  grant  and at such price as the Board of Directors in its discretion
may  fix;  and  the Board of Directors may issue shares of any class of stock of
the Corporation, or any notes, debentures, bonds or other securities convertible
into  or  carrying  options  or warrants to purchase shares of any class of such
stock,  without  offering  any  such  shares of any class, either in whole or in
part, to the existing stockholders of any class of such stock.

                                   ARTICLE 10

          The  By-laws may be altered, amended or repealed or new By-laws may be
adopted  by  the holders of at least 50% of the total voting power of all shares
of  stock  of  the  Corporation  entitled  to vote in the election of directors,
considered  for  the  purposes  of  this Article 10 as one class, at any regular
meeting  of  the  stockholders, or at any special meeting of the stockholders if
notice  of  such  alteration,  amendment,  repeal  or adoption of new By-laws be
contained  in  the  notice  of  such  special  meeting.

                                   ARTICLE 11

          The  Corporation  is hereby exempt from the applicability and coverage
of  Section  203  of  the  Delaware  Law.


                                      -4-

          This  Certificate  has  been  duly  adopted  in  accordance  with  the
provisions of Sections 228, 242 and 245 of the Act.

          IN  WITNESS WHEREOF, the Corporation has caused this Certificate to be
executed  by  the undersigned duly authorized officer of the Corporation on this
21st day of August, 1996


                                             CCC INFORMATION SERVICES
                                                  GROUP INC

                                             By:  /s/  Gerald P. Kenney
                                                -------------------------
                                             Name:  Gerald P. Kenney
                                                  -----------------------
                                             Title:  Secretary
                                                   ----------------------



Document  NUMBER:  0118785.01
8-19-96/09:23am



                                    EXHIBIT A
                                    ---------

                           CERTIFICATE OF DESIGNATIONS

                                       of

                 SERIES C CUMULATIVE REDEEMABLE PREFERRED STOCK

                                       of

                       CCC INFORMATION SERVICES GROUP INC.

                         (Pursuant to Section 151 of the
                        Delaware General Corporation Law)


                          ----------------------------


          Section 1.     Designation and Amount. The shares of such series shall
                         ----------------------
be  designated  as Series C Cumulative Redeemable Preferred Stock (the "Series C
Preferred  Stock")  and the number of shares constituting the Series C Preferred
Stock  shall  be  5,000  shares.  The  stated  value  of  each share of Series C
Preferred  Stock  (the  "Stated  Value") shall be $1,000. The Series C Preferred
Stock  shall  rank  prior  to  the  common stock, par value $0.10 per share (the
"Common  Stock")  and  any  other  capital stock of the Corporation which by its
terms  is junior to the Series C Preferred Stock with respect to dividend rights
and  with respect to the distribution of assets upon liquidation, dissolution or
winding  up,  whether  voluntary  or  involuntary,  of  the Corporation ("Junior
Stock") and on a parity with the Series D Cumulative Redeemable Preferred Stock,
par  value  $1.00  per  share  (the  "Series  D  Preferred Stock"), the Series E
Cumulative  Redeemable Preferred Stock, par value $1.00 per share (the "Series E
Preferred  Stock"),  and  any  other  capital  stock  subsequently issued by the
Corporation  which by its terms is on a parity with the Series C Preferred Stock
with  respect  to dividend rights and with respect to the distribution of assets
upon  the  liquidation,  dissolution  or  winding  up,  whether  voluntary  or
involuntary,  of  the  Corporation  ("Parity  Stock").

          Section  2.     Dividends.  (a)  General.  Commencing  on  the  first
                          ---------        -------
Dividend  Payment  Date  (as  defined  below)  to  occur  following  the  fourth
anniversary  of  the  Original Issue Date (the "Dividend Rate Adjustment Date"),
the  holders  of  shares  of  the  Series C Preferred Stock shall be entitled to
receive  cash  dividends, when and as declared by the Board of Directors or by a
duly  authorized  committee  of  said  Board of Directors, out of assets legally
available  for  such  purpose, at the Dividend Rate set forth below in Section 3
applied to the Stated Value, Such dividends shall be cumulative from the date of
original  issue of such shares (the "Original Issue Date"), whether or not there
shall  have  been net profits or net assets of the Corporation legally available
for  the  payment  of



dividends  at  the  time  such  dividends  were  payable,  and  shall be payable
quarterly,  when and as declared by the Board of Directors of the Corporation or
by  a  duly  authorized  committee  of  said Board of Directors, on November 30,
February 28, May 31 and August 31 of each year (each such date being hereinafter
referred  to  as  a  "Dividend  Payment  Date"), commencing on the Dividend Rate
Adjustment  Date;  provided; however, in the event the Corporation shall fail to
                   --------  -------
redeem  shares  of  the  Series  C  Preferred  Stock  in accordance with Section
7(b)(ii),  dividends  shall  be payable commencing on the first Dividend Payment
Date  following  the  90th  day after the consummation of the IPO (as defined in
Section  9).  Each  such  dividend  shall be payable to the holders of record of
shares  of  the Series C Preferred Stock as they appear on the stock register of
the Corporation on such record date, not more than 60 days preceding the payment
date thereof as shall be fixed by the Board of Directors or by a duly authorized
committee  of  said Board of Directors, provided that such record date shall not
                                        -------- ----
precede  the  date  upon which the resolution fixing the record date is adopted.
Dividends  on  account  of  arrears for any past Dividend Periods (as defined in
subsection  (b) of this Section 2) may be declared and paid at any time, without
reference  to  any  regular  Dividend Payment Date, to holders of record on such
record  date, not exceeding 60 days preceding the payment date thereof as may be
fixed  by the Board of Directors or a duly authorized committee of said Board of
Directors.

          (b)     Dividend  Periods.  Dividend  periods  (hereinafter  called
                  -----------------
"Dividend  Periods") shall commence on December 1, March 1, June 1 and September
1  of each year and shall end on and include the calendar day next preceding the
first  day  of  the next Dividend Period (other than the initial Dividend Period
which shall commence on the Original Issue Date and shall end on and include the
Dividend  Rate  Adjustment  Date).  The  amount  of  dividends  payable for each
Dividend  Period  or  portion  thereof for the Series C Preferred Stock shall be
computed  by  multiplying  the  Stated Value by a fraction, (i) the numerator of
which  is  (A)  the  applicable  Dividend  Rate  multiplied by (B) the number of
calendar  days  elapsed  during such Dividend Period or portion thereof and (ii)
the  denominator  of which is 365. If more than one Dividend Rate applies to any
Dividend  Period  or  portion thereof, the calculation in the preceding sentence
shall  be  applied for each period of time during which a given Dividend Rate is
applicable.  The  dividend  payable  to  each holder of Series C Preferred Stock
shall be rounded to the nearest one cent with $.005 being rounded upward.

          (c)     Dividends on Parity Stock. So long as any shares of the Series
                  -------------------------
C  Preferred  Stock  are outstanding, no full dividends shall be declared on any
Parity  Stock  for  any  period  unless  full  cumulative dividends have been or
contemporaneously  are declared on the Series c Preferred Stock for all Dividend
Periods  terminating  on or prior to the date of payment of such full cumulative
dividends.  When  dividends  are  not  declared to be paid in full, as described
above, upon the shares of the Series C Preferred Stock and any Parity Stock, all
dividends  declared  upon  shares of the Series C Preferred Stock and any Parity
Stock  shall  be  declared pro rata so that the amount of dividends declared per
share  on  the Series C Preferred Stock and such Parity Stock shall in all cases
bear to each other the same ratio that accrued dividends per share on the shares
of the Series C Preferred Stock and such Parity Stock bear to each other.

          (d)     Dividends on Junior Stock. So long as any shares of the Series
                  -------------------------
C  Preferred  Stock  are  outstanding,  no  dividend  (other  than  dividends or
distributions  paid  in  shares  of,  or  options,


                                      -2-

warrants or rights to subscribe for or purchase shares of Junior Stock) shall be
declared or paid or set aside for payment or other distribution declared or made
upon any Junior Stock, or upon any Parity Stock except as provided in Subsection
(c)  of  this  Section 2, nor shall any Junior Stock or Parity Stock (other than
the  Series  D  Preferred  Stock  and the Series E Preferred Stock) be redeemed,
purchased  or otherwise acquired for any consideration (or any monies be paid to
or  made  available  for  a sinking fund for the redemption of any shares of any
such stock) by the Corporation (except by conversion into or exchange for Junior
Stock).

          (e)     No  Additional  Dividends.  Holders  of shares of the Series C
                  -------------------------
Preferred Stock shall not be entitled to any dividends, whether payable in cash,
property  or  stock, in excess of full cumulative dividends, as herein provided,
on  the  Series  C  Preferred  Stock.  No  interest,  or sum of money in lieu of
interest, shall be payable in respect to any dividend payment or payments on the
Series  C  Preferred  Stock.

          Section  3.     Dividend  Rate.  The  Dividend  Rate  on the shares of
                          ---------------
Series  C  Preferred  Stock  shall  be  2.75%  per annum for the period from the
Original  Issue  Dale  to  and  including  the  earlier  of  the (i) date of the
                                                -------
consummation  of  the IPO or (ii) the Dividend Rate Adjustment Date and shall be
8.0% per annum for each Dividend Period or portion thereof thereafter occurring,
subject  to  adjustment  as  follows:

          (a)     If  the  Corporation  consummates an IPO prior to the Dividend
Rate Adjustment Date and redeems the Series C Preferred Stock in accordance with
the  terms  set  forth  in  Section 7(b)(i) or 7(b)(ii),, then the Dividend Rate
shall  be  0% per annum from the date of consummation of the IPO to the Dividend
Rate  Adjustment  Date.

          (b)     If  prior  to  the  date  for  mandatory  redemption  of  all
outstanding  shares  of Series C Preferred Stock established pursuant to Section
7(a), 7(b)(i) or 7(b)(ii), the Corporation offers in good faith to repurchase on
a  pro  rata  basis  all  or  a portion of the outstanding shares of each of the
Series  C Preferred Stock, Series D Preferred Stock and Series E Preferred Stock
at  a  repurchase  price  per share equal to at least the Stated value, together
with  accrued and unpaid dividends thereon to (and including) the date fixed for
such  repurchase,  the  Dividend  Rate  applicable  to  the  shares  of Series c
Preferred  Stock  which  the  Corporation  offered  to  repurchase and which the
holders thereof refused such offer to repurchase shall, after the date fixed for
such  repurchase  of  the  Series C Preferred Stock, be the lesser of 1% and any
                                                            ------
Dividend Rate calculated pursuant to Subsection (a) of this Section 3.

          Section  4.    Voting  Rights.
                         ---------------

          (a)     The holders of the Series C Preferred Stock shall not have any
voting  rights,  except  as  required  by  the Delaware General Corporation Law,
provided,  however, that the affirmative vote of the holders of at least 66-2/3%
- --------   -------
of  the outstanding shares of the Series C Preferred Stock, voting separately as
a  class,  in person or by proxy, at a special or annual meeting of stockholders
called  for the purpose, shall be necessary to (i) authorize, create or increase
the  authorized  or  issued


                                      -3-

number  of  shares  of,  or  issue  (including  on conversion or exchange of any
convertible or exchangeable securities or by reclassification) any shares of any
class  or  classes  or  series  of  Parity  Stock  or  the  capital stock of the
Corporation having rights senior to the Series C Preferred Stock with respect to
dividend  rights  and  with  respect  to  the  distribution  of  assets upon the
liquidation,  dissolution or winding up, whether voluntary or involuntary of the
Corporation  ("Senior Stock") or (ii) amend, alter or repeal (whether by merger,
consolidation  or  otherwise)  any  of  the  provisions  of  the  Certificate of
Incorporation  of  the  Corporation  or  the  Certificate of Designations of the
Series  C Preferred Stock which would materially and adversely affect any right,
preference,  privilege  or  voting  power of the Series C Preferred Stock or the
holders thereof, provided, however, that the creation and issuance of any Junior
                 --------  -------
Stock,  shall  not  be  deemed  to  materially and adversely affect such rights,
preferences  or  voting powers. For the taking of any action as provided in this
paragraph  (a)  by  the  holders of shares of the Series C Preferred Stock, each
such  holder  shall  have  one  vote  for each share of Series C Preferred Stock
standing  in  his or her name on the transfer books of the Corporation as of any
record  date  fixed  for such purpose or, if no such date has been fixed, at the
close  of  business on the Business Day (as defined in Section 9) next preceding
the  day  on  which  notice  is  given,  or if notice is waived, at the close of
business  on  the  Business  Day  next preceding the day on which the meeting is
held.  At  each  meeting  of  stockholders at which the holders of shares of the
Series  C  Preferred  Stock  shall have the right, voting separately as a single
class, to take any action pursuant to this paragraph (a), the presence in person
or by proxy of the holders of record of 50% of the total number of shares of the
Series  C  Preferred  Stock  then outstanding and entitled to vote on the matter
shall be necessary and sufficient to constitute a quorum. At any such meeting or
at any adjournment thereof, (i) the absence of a quorum of the holders of shares
of  any  other  class  or  series  of capital stock of the Corporation shall not
prevent  the  taking of any action as provided in this paragraph (a) and (ii) in
the  absence  of  a  quorum  of  the holders of shares of the Series C Preferred
Stock,  the  holders  of a majority of such shares present in person or by proxy
shall have the power to adjourn the meeting as to the actions to be taken by the
holders of shares of the Series C Preferred Stock from time to time and place to
place without notice other than announcement at the meeting until a quorum shall
be  present.

          (b)     So  long  as White River Ventures, Inc. ("White River") or any
of  its  Affiliates  (as  defined in Section 9) beneficially owns at least fifty
percent of the issued and outstanding shares of Series C Preferred Stock, if the
Corporation  shall  fail (i) to discharge its obligation to redeem shares of the
Series  C Preferred Stock pursuant to Section 7 (a "Redemption Default") or (ii)
to  declare  and  pay in full the dividends on the Series C Preferred Stock with
respect  to  a Dividend Period pursuant to Section 2 and such dividends have not
been  declared  and  paid  within  90 days after the end of such Dividend Period
(such  failure  to  declare and pay being hereinafter referred to as a "Dividend
Default"),  the  number  of directors constituting the Board of Directors shall,
without  further  action,  be  increased  by a number of directors sufficient to
permit  the  directors  elected  to  fill  such  newly  created directorships to
constitute  a  majority of the directors of the Corporation and shall thereafter
be increased by a number of directors sufficient to permit the directors elected
to  fill  all  such  newly  created  directorships  to  continue to constitute a
majority  of  the  directors of the Corporation, and the holders of the Series C
Preferred  Stock  shall  have,  in addition to the other voting rights set forth
herein,  the  exclusive right, voting separately as a single class, to elect the


                                      -4-

directors  of  the  Corporation  to  fill  such newly created directorships, the
remaining  directors  to  be  elected  by  the other classes and series of stock
entitled  to vote therefor, at each meeting of stockholders held for the purpose
of  electing  directors.  In  the  case of a Redemption Default, such additional
directors  shall  continue  as directors and such additional voting rights shall
continue until such time as White River and its Affiliates shall cease to own at
least  fifty  percent  of  the  issued  and  outstanding  shares of the Series C
Preferred  Stock,  at  which  time  such  additional directors shall cease to be
directors  and  such  additional  voting  rights  of the holders of the Series C
Preferred  Stock  shall  terminate.  In  the  case  of  a Dividend Default, such
additional  directors  shall  continue  as  directors and such additional voting
rights shall continue until such time as a Dividend Default no longer exists, at
which  time  such  additional  directors  shall  cease  to be directors and such
additional voting rights of the Series C Preferred Stock shall terminate subject
to  revesting in the event of each and every subsequent Dividend Default. In the
event  that  for  any  reason  the number of directors constituting the Board of
Directors  cannot be increased sufficiently to permit the implementation of this
Subsection  (b),  the  Corporation shall take all actions necessary to implement
the  intent  of  this  Subsection  (b), including, without limitation, causing a
number  of  directors to resign from the Board of Directors sufficient to permit
directors  elected  pursuant  to  this  Subsection  (b)  to  fill  the resulting
vacancies and constitute a majority of the Board of Directors.

          (c)     The  foregoing  rights  of  holders  of shares of the Series C
Preferred  Stock  to  take  any  actions  as  provided  in this section 4 may be
exercised  at  any  annual  meeting  of  stockholders or at a special meeting of
stockholders  held  for  such  purpose  or  at any adjournment thereof or by the
written  consents  delivered to the Secretary of the Corporation, of the holders
of the minimum number of shares required to take such action.

          Section  5.     Reacquired  shares.  Any  shares of Series C Preferred
                          ------------------
Stock redeemed, purchased or otherwise acquired by the Corporation in any manner
whatsoever shall be retired and canceled promptly after the acquisition thereof.
All  such  shares  shall  upon their cancellation become authorized but unissued
shares  of  preferred  stock, par value $ 1.00 per share, of the Corporation and
may  be  reissued  as part of another series of preferred stock, par value $1.00
per  share,  of  the  Corporation  subject  to the conditions or restrictions on
authorizing  or  creating  any  class  or  series, or any shares of any class or
series  as  set  forth  herein.

          Section  6.     Liquidation,  Dissolution  or  Winding-up.  (a) In the
                          -----------------------------------------
event  of any liquidation, dissolution or winding up of the corporation, whether
voluntary  or  involuntary,  before any payment or distribution of the assets of
the  Corporation  (whether capital or surplus) shall be made to or set apart for
the  holders  of  shares  of any series or class or classes of Junior Stock, the
holders  of  the  shares  of  the  Series C Preferred Stock shall be entitled to
receive  the  Stated  Value  per  share  plus  an  amount equal to all dividends
(whether  or  not  earned or declared) accrued and unpaid thereon to the date of
final  distribution  to  such holders; but such holders shall not be entitled to
any  further payment, if, upon any liquidation, dissolution or winding up of the
Corporation,  the  assets of the Corporation, or proceeds thereof, distributable
among  the  holders  of  the  shares  of  the  Series C Preferred Stock shall be
insufficient  to  pay  in full the preferential amount aforesaid and liquidating
payment on any Parity Stock, then such assets, or the proceeds thereof, shall be
distributed  among


                                      -5-

the  holders  of shares of Series C Preferred Stock and any Parity Stock ratably
in  accordance with the respective amounts which would be payable on such shares
of  Series C Preferred Stock and any Parity Stock if all amounts payable thereon
were paid in full. For the purposes of this Section 6, a consolidation or merger
of  the  Corporation  with  one or more corporations shall not be deemed to be a
liquidation, dissolution or winding up, voluntary or involuntary.

          (b)     Subject  to  the rights of the holders of shares of any series
or  class  or  classes  of  Parity  Stock or Senior Stock, upon any liquidation,
dissolution or winding up of the Corporation, after payment shall have been made
in  full  to  the  holders  of  the Series C Preferred Stock as provided in this
Section 6, but not prior thereto, any series or class or classes of Junior Stock
shall, subject to the respective terms and provisions (if any) applying thereto,
be  entitled  to receive any and all assets remaining to be paid or distributed,
and  the  holders of the Series C Preferred Stock shall not he entitled to share
therein.

          Section  7.    Redemption.
                         ----------

          (a)     Mandatory  Five  Year Redemption.  Unless redeemed pursuant to
                  --------------------------------
Sections  7(b),  7(c) and 7(d) prior to June 16, 1999, the Corporation shall, on
such  date  and  to  the  extent  the  Corporation  has  funds legally available
therefor,  redeem  all  shares of Series C Preferred Stock then outstanding at a
redemption  price per share equal to the Stated Value, together with accrued and
unpaid  dividends  thereon  to  (and  including)  such  redemption date, without
interest.

          (b)     Mandatory  Redemption  Events.  (i)  Concurrent  with  the
                  -----------------------------
consummation of an IPO having net proceeds to the Corporation less than or equal
to  $40,000,000,  the Corporation shall, to the extent the Corporation has funds
legally  available  therefor,  redeem  the lesser of (A) the number of shares of
                                           ------
Series  C  Preferred  Stock  then  outstanding  and (B) that number of shares of
Series C Preferred Stock having an aggregate Stated Value and accrued and unpaid
dividends  equal  to  $2,564,103  at  a  redemption price per share equal to the
Stated  Value,  together  with  accrued  and  unpaid  dividends  thereon to (and
including)  such redemption date, without interest, employing a Dividend Rate of
8.0%  on  the  portion  to  be  so  redeemed for the period from the date of the
consummation  of  such  IPO  to  (and including) such redemption date; provided,
                                                                       --------
however,  that to the extent the Corporation after giving effect to any required
- -------
payments  under  the  Loan  Agreement  (as  defined  in  Section 9) from the net
proceeds  of  the  IPO  would  not  have sufficient funds available to so redeem
shares of Series C Preferred Stock in accordance with this subsection (b)(i) and
any  Parity  Stock  entitled  to redemption in accordance with the terms of such
Parity  Stock,  the Corporation shall redeem concurrent with the consummation of
the  IPO  that  number  of  shares  of Series C Preferred Stock and Parity Stock
entitled  to redemption having an aggregate Stated Value equal to the balance of
the  net  proceeds  of  the IPO remaining after any such payments under the Loan
Agreement  and  shall redeem the remaining shares of Series C Preferred Stock to
be  redeemed  pursuant  to  this Section (b)(i) and any Parity Stock entitled to
redemption within 120 calendar days after the consummation of the IPO; provided,
                                                                       --------
further,  that  to  the extent that all shares of Series C Preferred Stock to be
- -------
redeemed  pursuant  to this Subsection (b)(i) have not been redeemed within such
120  calendar  day  period, the Corporation shall, to the extent the Corporation
has  funds  legally  available


                                      -6-

therefor,  redeem  all  shares of Series C Preferred Stock then outstanding at a
redemption  price per share equal to the Stated Value, together with accrued and
unpaid  dividends  thereon  to  (and  including)  such  redemption date, without
interest,  employing a Dividend Rate of 8.0% for the period from the date of the
consummation of the IPO to (and including) such redemption date.

          (ii)     Concurrent  with  the  consummation  of  an  IPO  having  net
proceeds  to the Corporation in excess of $40,000,000, the Corporation shall, to
the  extent  the  Corporation  has  funds legally available therefor, redeem the
lesser  of (1) the number of shares of Series C Preferred Stock then outstanding
- ------
and  (2)  the  number  of shares of Series C Preferred Stock having an aggregate
Stated  Value  and  accrued and unpaid dividends at least equal to 6.424% of the
net  proceeds  to  the  Corporation from the IPO at a redemption price per share
equal to the Stated Value, together with accrued and unpaid dividends thereon to
(and  including)  such  redemption  date, without interest, employing a Dividend
Rate  of  8.0%  for  the period from the date of the consummation of such IPO to
(and  including) such redemption date; provided, however, that to the extent the
                                       --------  -------
Corporation  after  giving  effect  to  any  required  payments  under  the Loan
Agreement  would  not  have  sufficient  funds  available to so redeem shares of
Series  C  Preferred  Stock  in  accordance with this subsection (b)(ii) and any
Parity  Stock entitled to redemption in accordance with the terms of such Parity
Stock,  the Corporation shall redeem concurrent with the consummation of the IPO
that  number  of shares of Series C Preferred Stock and Parity Stock entitled to
redemption  having  an  aggregate  Stated  Value equal to the balance of the net
proceeds  of  the IPO remaining after any such payments under the Loan Agreement
and shall redeem the remaining shares of Series C Preferred Stock to be redeemed
pursuant  to this subsection (b)(ii) and any Parity Stock entitled to redemption
within  90  calendar  days after the consummation of the IPO; provided, further,
                                                              --------  -------
that  to  the  extent that shares of the Series C Preferred Stock to be redeemed
pursuant to this subsection (b)(ii) having an aggregate Stated Value and accrued
and  unpaid  dividends of at least $2,564,103 have not been redeemed within such
90 calendar day period, the Corporation shall, to the extent the Corporation has
funds  legally  available therefor redeem all shares of Series C Preferred Stock
then  outstanding  at  a  redemption  price per share equal to the Stated Value;
together  with  accrued  and  unpaid  dividends  thereon to (and including) such
redemption  date,  without  interest,  employing a Dividend Rate of 8.0% for the
period  from  the  date  of  the consummation of the IPO to (and including) such
redemption  date  and;  provided further, to the extent that the Corporation has
                        -------- -------
redeemed  shares of the Series C Preferred Stock to be redeemed pursuant to this
subsection  (b)(ii)  having  an  aggregate  Stated  Value and accrued and unpaid
dividends  of  at  least  $2,564,103, but less than the full amount of shares of
Series  C  Preferred  Stock required by this subsection (b)(ii), the Corporation
shall on June 15,1998, to the extent the Corporation has funds legally available
therefor,  redeem  all  shares of Series C Preferred Stock then outstanding at a
redemption  price per share equal to the Stated Value, together with accrued and
unpaid  dividends  thereon  to  (and  including)  such  redemption date, without
interest.

          (iii)     In  the  event  that  the  Corporation fails to use at least
6.41%  of  the  net  proceeds  received  by  the Corporation from any Subsequent
Offering  (as defined in Section 9) to redeem any outstanding shares of Series C
Preferred Stock on the date of the consummation of such Subsequent Offering, the
Series C Preferred Stock shall be subject to redemption, in whole or in part, in
cash,  at  the option of the holder thereof from time to time and at any time as
determined  by  the


                                      -7-

holders  of a majority of the outstanding shares of the Series C Preferred Stock
(with written notice thereof being delivered to the Corporation) at a redemption
price  per  share  equal  to  the Stated Value, together with accrued and unpaid
dividends  thereon  to (and including) the redemption date, without interest. On
the  redemption  date,  the  Corporation  shall  redeem  all  shares of Series C
Preferred  Stock  tendered  for redemption pursuant to this subsection (b)(iii).

          (c)     Redemption  in  the  Event of Acceleration of Indebtedness. In
                  ----------------------------------------------------------
the  event  that  the  Corporation  or  any  Subsidiary shall fail to perform or
observe  any term, covenant or condition related to any Indebtedness (as defined
in  section 9) of the Corporation or any Subsidiary (other than any Indebtedness
of  Phone  Base  Systems,  Inc.  ("Phone  Base")  which  is  non-recourse to the
Corporation  or  any  subsidiary,  other than Phone Base) and the effect of such
failure  to  perform  or  observe  is  (i)  a  failure by the Corporation or any
Subsidiary  to  pay  any  principal  or interest on any indebtedness when due or
during  any  applicable  grace  period therefor or (ii) receipt of notice by the
Corporation  or  any  Subsidiary of the acceleration of the maturity or required
prepayment  (other  than  by a regularly scheduled required prepayment) prior to
the  stated  maturity  of  any  Indebtedness and demand for payment with respect
thereto,  in  either case with respect to Indebtedness in an aggregate amount in
excess  of  $500,000  (the  "Accelerated  Redemption  Event"),  (A) the Series C
Preferred  Stock shall be subject to redemption, in whole or in part, in cash at
the option of the holder thereof from time to time and at any time as determined
by the holders of a majority of the outstanding shares of the Series C Preferred
Stock (with written notice thereof being delivered to the Corporation) after the
Accelerated Redemption Event at a redemption price per share equal to the Stated
Value, together with accrued and unpaid dividends thereon to (and including) the
redemption  date,  without  interest  and  (B) notwithstanding Section 4(b), the
holders of a majority of the outstanding Series C Preferred Stock shall have the
sole discretion to determine on behalf of the Corporation any and all actions to
be  taken  by the Corporation or any Subsidiary with respect to any Indebtedness
related  to  the Accelerated Redemption Event so long as any such actions permit
all  holders  of the Common Stock to participate on a proportionate basis in any
actions  to  be  effected  by the holders of the Common Stock. On the redemption
date,  the  Corporation  shall  redeem  all  shares  of Series C Preferred Stock
tendered  for  redemption  pursuant  to  this  subsection  (c).

          (d)     Redemption in the Event of Certain Business Combinations.  For
                  --------------------------------------------------------
so long as White River or any of its Affiliates shall own any shares of Series C
Preferred Stock (A) neither the Corporation nor any of its Material Subsidiaries
(as  defined  in  Section  9)  shall  engage  in  any  merger, reorganization or
consolidation  (other  than transactions involving the merger, reorganization or
consolidation of a Subsidiary of the Corporation with or into the Corporation or
with  or  into  a  wholly  owned  Subsidiary  of  the  Corporation)  and (B) the
Corporation  shall  not  sell  or otherwise transfer, in a single transaction or
series  of  transactions,  all  or  substantially  all or a material part of the
assets  or  shares  of the Common Stock of the Corporation to or with any Person
(as  defined in section 9) other than in connection with the sale of the Faneuil
Group  or  to  or  with  the  Corporation  or  a  wholly owned Subsidiary of the
Corporation unless on or prior to the consummation of the transactions described
in  clauses  (A)  and  (B) all shares of the Series C Preferred Stock shall have
been  redeemed  at  a  redemption  price  per  share  equal to the Stated Value,
together  with  accrued  and  unpaid  dividends  thereon to (and including) such
redemption  date,  without  interest.


                                      -8-

          (e)     Rights  of  Series  C  Preferred  Stock  Following Redemption.
                  -------------------------------------------------------------
On  and  after any date fixed for redemption, provided that the redemption price
                                              -------- ----
(including  any  accrued  and unpaid dividends to (and including) the date fixed
for  redemption)  has  been  duly paid or segregated and held in trust by a duly
authorized  independent  paying  agent  for  the benefit of the Persons entitled
thereto,  dividends shall cease to accrue on the Series C Preferred Stock called
for  redemption, such shares shall no longer be deemed to be outstanding and all
rights  of  the  holders of such shares as stockholders of the Corporation shall
cease  and the right to receive the moneys payable upon such redemption, without
interest  thereon,  upon  surrender  of the certificates evidencing such shares.

          (f)     Notice of Redemption. Notice of any redemption be given to the
                  --------------------
holders  of shares of Series C Preferred Stock not less than 30 nor more than 60
days  prior  to  the  date  fixed for redemption.  Notice of redemption shall be
given  by first class mail to such holders, respective addresses as shown on the
stock  books  of  the  corporation  and  will  specify  (A)  the  date fixed for
redemption, (B) the applicable redemption price and (C) in the case of a partial
redemption,  the number of shares of Series C Preferred Stock to be redeemed and
the  aggregate  number  of  shares  of  Series  C  Preferred Stock which will be
outstanding after such redemption. If less than all shares of Series C Preferred
Stock  then  outstanding  are  to  be redeemed, the shares of Series C Preferred
stock  will  be  redeemed  pro rata from among the holders of shares of Series C
Preferred  Stock  then  outstanding.

          (g)     Final  Redemption  Obligation.  If  the Corporation shall fail
                  -----------------------------
any  time  to  discharge  its  obligation to redeem shares of Series C Preferred
Stock pursuant to this Section 7 (the "Final Redemption Obligation"), such Final
Redemption  obligation shall be discharged as soon as the Corporation is able to
discharge  such  Final  Redemption  Obligation  using  funds  legally  available
therefor.  Notwithstanding  anything  in  this Section 7 to the contrary, in the
event  the  Corporation  fails  to  discharge its obligation to redeem shares of
Series  C  Preferred  Stock  as and when such shares are tendered for redemption
pursuant  to Section 7 for any reason whatsoever (including, without limitation,
the  failure  of the Corporation to have funds legally available therefor), such
failure  shall  constitute  a  failure  by  the  Corporation  to  discharge  its
obligation  to  redeem  shares  of  the Series C Preferred Stock for purposes of
Section  4(b).

          (h)     Redemption of Parity Stock Pro-Rata. If upon the occurrence of
                  -----------------------------------
any  event  requiring  redemption  of  the  shares  of  Series C Preferred Stock
pursuant  to  this  Section  7,  the  assets of the Corporation, or net proceeds
thereof, shall be insufficient to redeem in full the applicable amount of Series
C  Preferred  Stock  and  any  Parity  Stock  required  to  be  redeemed  by the
Corporation,  then  the  Corporation  shall  redeem shares of Series C Preferred
Stock  and  any  Parity  Stock ratably in accordance with the respective amounts
which  would  be redeemable if the Series C Preferred Stock and the Parity Stock
required to be redeemed by the Corporation were redeemed in full.

          Section  8.     Certain Covenants. Any registered holder of the Series
                          -----------------
C  Preferred  Stock may proceed to protect and enforce its rights and the rights
of  such  holders  by  any available remedy by proceeding at law or in equity to
protect  and  enforce  any  such  rights,  whether  for  the


                                      -9-

specific  enforcement  of  any  provision or in aid of the exercise of any power
granted  herein,  or  to  enforce  any  other  proper  remedy.

          Section  9.     Definitions.  For  the purposes of this Certificate of
                          -----------
Designations  of  Series C Redeemable Preferred Stock, the following terms shall
have  the  meanings  indicated:

          "Affiliate"  means a Person that directly or indirectly through one or
more  intermediaries,  controls, or is controlled by, or is under common control
with,  another  Person.

          "Business Day" means any day other than a Saturday, Sunday or a day on
which  banking institutions in the State of New York are authorized or obligated
by  law  or  executive  order  to  close.

          "Capital  Lease"  means  any  lease  of  any  property  (whether real,
personal  or  mixed)  by  the  Corporation  or any of the Subsidiaries as lessee
which, in conformity with generally accepted accounting principles, is accounted
for  as  a  capital  lease on the balance sheet of the Corporation or any of the
Subsidiaries;  provided,  however,  any  such  lease which is nonrecourse to the
               --------   -------
Corporation or any of the Subsidiaries shall not constitute a Capital Lease.

          "Common  Stock  Equivalents"  means  all  options,  warrants and other
rights  to  acquire  Common Stock or securities convertible into or exchangeable
for  Common  Stock.

          "Contingent  Obligation"  means any contractual obligation, contingent
or  otherwise,  of  one  Person  with respect to any Indebtedness, obligation or
liability  of  another,  including,  without  limitation,  direct  or  indirect
guaranties,  endorsements  (except  for  collection  or  deposit in the ordinary
course of business), notes co-made or discounted, recourse agreements, keep-well
agreements,  agreements  to purchase or repurchase such indebtedness, obligation
or  liability  or  any  security therefor or to provide funds for the payment or
discharge  thereof, agreements to maintain solvency, assets, level of income, or
other  financial  condition, and agreements to make payment other than for value
received.

          "Faneuil  Group"  means  GIS  Information  Systems,  Inc., an Illinois
corporation,  Equitel  Corp.,  a  Virginia  corporation,  Original  Research  II
Corporation,  a  Delaware  corporation,  and  Credit Card Service Corporation, a
Delaware  corporation,  collectively.

          "Indebtedness"  means,  with  respect to the Corporation or any of the
Subsidiaries,  at  any  time,  (a)  all  indebtedness,  obligations  or  other
liabilities of the Corporation or any of the Subsidiaries (i) for borrowed money
or evidenced by debt securities, debentures, acceptances, notes or other similar
instruments, (ii) with respect to letters of credit issued for the Corporation's
or any of the Subsidiaries, account, (iii) in respect of Capital Leases and (iv)
which  are  Contingent  Obligations,  (b) all indebtedness, obligations or other
liabilities of the Corporation or any of the Subsidiaries or others secured by a
Lien  on  any property of the Corporation or any of the Subsidiaries, whether or
not  such  indebtedness,  obligations  or  liabilities  are  assumed  by  the


                                      -10-

Corporation  or  any  of  the  subsidiaries,  all  as  of  such  time,  (c)  all
indebtedness,  obligations or other liabilities of the Corporation or any of the
Subsidiaries  in  respect  of  Interest  Rate  Contracts  and  currency  hedging
agreements,  net  of  liabilities  owed  to  the  Corporation  or  any  of  the
Subsidiaries  by the counterparties thereon, and (d) all preferred stock subject
(upon  the  occurrence of any contingency or otherwise) to mandatory redemption,
other  than  the Series C Preferred Stock, Series D Preferred Stock and Series E
Preferred  Stock.

          "Interest  Rate Contracts" means interest rate exchange, collar or cap
or  similar  agreements  providing  interest  rate  protection.

          "IPO"  means  the  initial  public  offering of Common Stock on a firm
commitment  basis  pursuant  to  an  effective  registration statement under the
Securities  Act.

          "Lien"  means  any mortgage, deed of trust, pledge, security interest,
encumbrance,  lien or charge of any kind (including any agreement to give any of
the  foregoing,  any  conditional  sale  or other title retention agreement, any
lease  in  the  nature  thereof,  and  the  filing  of  or agreement to give any
financing  statement  under  the  Uniform Commercial Code of any jurisdiction in
connection  with  any  of  the  foregoing).

          "Loan  Agreement"  means (i) the Loan Agreement, dated as of April 29,
1994,  among  CCC  Information  Services  Inc.  and  CCC Development Company, as
Borrowers,  the  financial  institutions  party thereto, as Lenders and Canadian
Imperial  Bank  of  Commerce, as Agent, (ii) the Security Agreement, dated as of
April  29,  1994, among CCC Information Services Inc., Canadian Imperial Bank of
Commerce,  as Agent and Canadian Imperial Bank of Commerce, as Collateral Agent,
(iii) the Guaranty, dated as of April 29, 1994, made by the Corporation in favor
of  the  Lenders  party  to  the  Loan  Agreement  and Canadian Imperial Bank of
Commerce,  as  Agent,  (iv) the Pledge and Security Agreement, dated as of April
29,  1994,  among  the Corporation, Canadian Imperial sank of Commerce, as Agent
and  Canadian  Imperial Bank of Commerce, as Collateral Agent and (v) each other
agreement,  document  or  instrument delivered in connection with the foregoing.

          "Material  Subsidiary"  means  any  Subsidiary  which  produces  or
represents  20%  or more of (i) consolidated net assets of the Corporation, (ii)
consolidated  gross revenues of the Corporation or (iii) consolidated net income
of  the  Corporation.

          "Person"  means  an  individual  or a corporation, partnership, trust,
incorporated  or  unincorporated association, joint venture, joint stock company
or  any  other  entity  or  organization,  including  a  government or political
subdivision  or  agency  or  instrumentality  thereof.

          "Public  Offering" means a sale of any of the Corporation's securities
pursuant to an effective registration statement under the Securities Act.

          "Securities Act" means the Securities Act of 1933, as amended.


                                      -11-

          "Subsequent Offering" means a sale of Common Stock or any Common Stock
Equivalent of the Corporation in a Public Offering after an IPO.

          "Subsidiary"  beans  (i)  any  Person  of  which  50%  or  more of the
securities having ordinary voting power for the election of directors are at the
time  owned directly or indirectly by the Corporation or any Subsidiary thereof,
(ii)  any  Person of which 50% or more of the joint venture, limited partnership
or  partnership  interests  are  at the time owned directly or indirectly by the
Corporation  or  any  Subsidiary  thereof or (iii) any Person which is a limited
partnership  in  which  the  corporation  or  any  Subsidiary is at the time the
general  partner  or at the time owns 50% or more of the general partner of such
Person.


                                      -12-

                           CERTIFICATE OF DESIGNATIONS

                                       of

                 SERIES D CUMULATIVE REDEEMABLE PREFERRED STOCK

                                       of

                       CCC INFORMATION SERVICES GROUP INC.

                         (Pursuant to Section 151 of the
                        Delaware General Corporation Law)


                          ------------------------------


          Section 1.     Designation and Amount. The shares of such series shall
                         ----------------------
be  designated  as Series D Cumulative Redeemable Preferred Stock (the "Series D
Preferred  Stock")  and the number of shares constituting the Series D Preferred
Stock  shall  be  34,000  shares.  The  stated  value  of each share of Series D
Preferred  Stock  (the  "Stated  Value") shall be $1,000. The Series D Preferred
Stock  shall  rank  prior  to  the  common stock, par value $0.10 per share (the
"Common  Stock"),  and  any  other capital stock of the Corporation which by its
terms  is junior to the Series D Preferred Stock with respect to dividend rights
and  with respect to the distribution of assets upon liquidation, dissolution or
winding  up,  whether  voluntary  or  involuntary,  of  the Corporation ("Junior
Stock")  and  on  a parity with the Corporation's Series C Cumulative Redeemable
Preferred  Stock,  par  value  $1.00 per share (the "Series C Preferred Stock"),
Series  E  Cumulative Redeemable Preferred Stock, par value $1.00 per share (the
"Series  E Preferred Stock"), and any other capital stock subsequently issued by
the  corporation  which  by its terms is on a parity with the Series D Preferred
Stock  with  respect  to dividend rights and with respect to the distribution of
assets  upon  the  liquidation,  dissolution or winding up, whether voluntary or
involuntary,  of  the  Corporation  ("Parity  Stock").

          Section  2.     Dividends.  (a)  General.  Commencing  on  the  first
                          ---------        -------
Dividend  Payment  Date  (as  defined  below)  to  occur  following  the  fourth
anniversary  of  the  Original Issue Date (the "Dividend Rate Adjustment Date"),
the  holders  of  shares  of  the  Series D Preferred Stock shall be entitled to
receive  cash  dividends, when and as declared by the Board of Directors or by a
duly  authorized  committee  of  said  Board of Directors, out of assets legally
available  for  such  purpose, at the Dividend Rate set forth below in Section 3
applied  to  the  Stated  Value.  Such  dividends  shall  be



cumulative  from  the date of original issue of such shares (the "Original Issue
Date"),  whether  or  not there shall have been net profits or net assets of the
Corporation  legally  available  for  the  payment of dividends at the time such
dividends  were payable, and shall be payable quarterly, when and as declared by
the  Board  of Directors of the Corporation or by a duly authorized committee of
said  Board  of  Directors, on November 30, February 28, May 31 and August 31 of
each  year  (each such date being hereinafter referred to as a "Dividend Payment
Date"),  commencing  on the Dividend Rate Adjustment Date; provided, however, in
                                                           --------  -------
the  event the Corporation shall fail to redeem shares of the Series D Preferred
Stock in accordance with Section 7(b)(ii), dividends shall be payable commencing
on the first Dividend Payment Date following the 90th day after the consummation
of the IPO (as defined in Section 9). Each such dividend shall be payable to the
holders  of  record  of shares of the Series D Preferred Stock as they appear on
the stock register of the Corporation on such record date, not more than 60 days
preceding  the  payment date thereof as shall be fixed by the Board of Directors
or by a duly authorized committee of said Board of Directors, provided that such
                                                              -------- ----
record  date  shall  not  precede  the date upon which the resolution fixing the
record  date  is  adopted. Dividends on account of arrears for any past Dividend
Periods  (as  defined  in  subsection (b) of this Section 2) may be declared and
paid  at  any  time,  without reference to any regular Dividend Payment Date, to
holders  of  record  on  such  record  date, not exceeding 60 days preceding the
payment  date  thereof,  as  may  be  fixed  by the Board of Directors or a duly
authorized  committee  of  said  Board  of  Directors.

          (b)     Dividend  Periods.  Dividend  periods  (hereinafter  called
                  -----------------
"Dividend  Periods") shall commence on December 1, March 1, June 1 and September
1  of each year and shall end on and include the calendar day next preceding the
first  day  of  the next Dividend Period (other than the initial Dividend Period
which shall commence on the Original Issue Date and shall and on and include the
Dividend  Rate  Adjustment  Date).  The  amount  of  dividends  payable for each
Dividend  Period  or  portion  thereof for the Series D Preferred Stock shall be
computed  by  multiplying  the  Stated Value by a fraction, (i) the numerator of
which  is  (A)  the  applicable  Dividend  Rate  multiplied by (B) the number of
calendar  days  elapsed  during such Dividend Period or portion thereof and (ii)
the  denominator  of which is 365. If more than one Dividend Rate applies to any
Dividend  Period  or  portion thereof, the calculation in the preceding sentence
shall  be  applied for each period of time during which a given Dividend Rate is
applicable.  The  dividend  payable  to  each holder of Series D Preferred Stock
shall be rounded to the nearest one cent with $.005 being rounded upward.

          (c)     Dividends on Parity Stock. So long as any shares of the Series
                  -------------------------
D  Preferred  Stock  are outstanding, no full dividends shall be declared on any
Parity  Stock  for  any  period  unless  full  cumulative dividends have been or
contemporaneously  are declared on the Series D Preferred Stock for all Dividend
Periods  terminating  on or prior to the date of payment of such full cumulative
dividends.  When  dividends  are  not  declared to be paid in full, as described
above, upon the shares of the Series D Preferred Stock and any Parity Stock, all
dividends  declared  upon  shares of the Series D Preferred Stock and any Parity
Stock  shall  be  declared pro rata so that the amount of dividends declared per
share  on  the Series D Preferred Stock and such Parity Stock shall in all cases
bear to each other the same ratio that accrued dividends per share on the shares
of the Series D Preferred Stock and such Parity Stock of the Corporation bear to
each  other.


                                      -2-

     (d)     Dividends  on  Junior Stock.  So long as any shares of the Series D
             ---------------------------
Preferred  Stock  are  outstanding,  no  dividend  (other  than  dividends  or
distributions paid in shares of, or options, warrants or rights to subscribe for
or  purchase  shares of Junior Stock) shall be declared or paid or set aside for
payment  or  other  distribution declared or made upon any Junior Stock, or upon
any  Parity  Stock  (other  than  the  Series C Preferred Stock and the Series B
Preferred  Stock)  except  as  provided in subsection (c) of this Section 2, nor
shall  any Junior Stock or Parity Stock (other than the Series C Preferred Stock
and  the  Series E Preferred Stock) be redeemed, purchased or otherwise acquired
for  any consideration (or any monies be paid to or made available for a sinking
fund  for  the  redemption  of  any shares of any such stock) by the Corporation
(except by conversion into or exchange for Junior Stock).

          (e)     No  Additional  Dividends.  Holders  of shares of the Series D
                  -------------------------
Preferred Stock shall not be entitled to any dividends, whether payable in cash,
property  or  stock, in excess of full cumulative dividends, as herein provided,
on  the  Series  D  Preferred  Stock.  No  interest,  or sum of money in lieu of
interest, shall be payable in respect to any dividend payment or payments on the
Series  D  Preferred  Stock.

          Section  3.     Dividend  Rate.  The  Dividend  Rate  on the shares of
                          --------------
Series  D  Preferred  Stock  shall  be  2.75%  per annum for the period from the
Original  Issue  Date  to  and  including  the  earlier  of  the (i) date of the
                                                -------
consummation  of  the IPO or (ii) the Dividend Rate Adjustment Date and shall be
8.0% per annum for each Dividend Period or portion thereof thereafter occurring,
subject  to  adjustment  as  follows:

          (a)     If the Corporation completes an IPO prior to the Dividend Rate
Adjustment Date and redeems the Series D Preferred Stock, in accordance with the
terms  set  forth in Section 7(b)(i) or (b)(ii), then the Dividend Rate shall be
0% per annum from the date of closing of the IPO to the Dividend Rate Adjustment
Date.

          (b)     If,  prior  to  the  date  for  mandatory  redemption  of  all
outstanding  shares  of Series D Preferred Stock established pursuant to Section
7(a),  7(b)(i) or (b)(ii), the Corporation offers in good faith to repurchase on
a  pro  rata  basis  all  or  a portion of the outstanding shares of each of the
Series  C Preferred Stock, Series D Preferred Stock and Series E Preferred Stock
at  a  repurchase  price  per share equal to at least the Stated Value, together
with  accrued and unpaid dividends thereon to (and including) the date fixed for
such  repurchase,  the  Dividend  Rate  applicable  to  the  shares  of Series D
Preferred  Stock  which  the  Corporation  offered  to  repurchase and which the
holders thereof refused such offer to repurchase shall, after the date fixed for
such  repurchase  of  the  Series D Preferred Stock, be the lesser of 1% and any
                                                            ------
Dividend Rate calculated pursuant to subsection (a) of this Section 3.

          Section  4     Voting  Rights.
                         --------------

          (a)     The  holders  of  the  Series D Preferred Stock shall not have
any  voting  rights, except as required by the Delaware General Corporation Law;
provided,  however,  that  the  affirmative
- --------   -------


                                      -3-

vote of the holders of at least 66-2/3 % of the outstanding shares of the Series
D  Preferred  Stock,  voting  separately as a class, in person or by proxy, at a
special  or  annual  meeting  of  stockholders  called for the purpose, shall be
necessary  to (i) authorize, create, increase the authorized or issued number of
shares  of,  or issue (including on conversion or exchange of any convertible or
exchangeable  securities  or  by  reclassification)  any  shares of any class or
classes  or  series  of  Parity  Stock or the Corporation's capital stock having
rights  senior  to or on a parity with the Series D Preferred Stock with respect
to  dividend  rights  and  with  respect  to the distribution of assets upon the
liquidation, dissolution or winding up, whether voluntary or involuntary, of the
Corporation  ("Senior Stock") or (ii) amend, alter or repeal (whether by merger,
consolidation  or  otherwise)  any  of  the  provisions  of  the  Certificate of
Incorporation  of  the  Corporation  or  the  certificate of Designations of the
Series  D Preferred Stock which would materially and adversely affect any right,
preference,  privilege  or  voting  power of the Series D Preferred Stock or the
holders  thereof, provided, however that the creation and issuance of any Junior
                  --------  -------
Stock,  shall  not  be  deemed  to  materially and adversely affect such rights,
preferences  or  voting powers. For the taking of any action as provided in this
paragraph  (a)  by  the  holders of shares of the Series D Preferred Stock, each
such  holder  shall  have  one  vote  for each share of Series D Preferred Stock
standing  in  his or her name on the transfer books of the Corporation as of any
record  date  fixed  for such purpose or, if no such date has been fixed, at the
close  of  business on the Business Day (as defined in Section 9) next preceding
the  day  on  which  notice  is  given,  or it notice is waived, at the close of
business  on  the  Business  Day  next preceding the day on which the meeting is
held.  At  each  meeting  of  stockholders at which the holders of shares of the
Series  D  Preferred  Stock  shall have the right, voting separately as a single
class, to take any action pursuant to this paragraph (b), the presence in person
or by proxy of the holders of record of 50% of the total number of shares of the
Series  D  Preferred  Stock  then outstanding and entitled to vote on the matter
shall be necessary and sufficient to constitute a quorum. At any such meeting or
at  any  adjournment  thereof,  (i)  the  absence  of a quorum of the holders of
sharers  of  any other class or series of capital stock of the Corporation shall
not  prevent the taking of any action an provided in this paragraph (b) and (ii)
in  the  absence  of a quorum of the holders of shares of the Series D Preferred
Stock,  the  holders  of a majority of such shares present in person or by proxy
shall have the power to adjourn the meeting as to the actions to be taken by the
holders of shares of the Series D Preferred Stock from time to time and place to
place without notice other than announcement at the meeting until a quorum shall
be  present.

          (b)     The  foregoing  rights  of  holders  of shares of the Series D
Preferred  Stock  to  take  any  actions  as  provided  in this Section 4 may be
exercised  at  any  annual  meeting  of  stockholders or at a special meeting of
stockholders  held  for  such  purpose  or at any adjournment thereof, or by the
written  consent,  delivered to the Secretary of the Corporation, of the holders
of  the  minimum  number  of  shares  required  to  take  such  action.

          Section  5.     Reacquired  Shares.  Any  shares of Series D Preferred
                          ------------------
Stock redeemed, purchased or otherwise acquired by the Corporation in any manner
whatsoever shall be retired and canceled promptly after the acquisition thereof.
All  such  shares  shall  upon their cancellation become authorized but unissued
shares  of preferred stock par value $1.00 per share, of the Corporation and may
be  reissued  as  part of another series of preferred stock, par value $1.00 per
share,  of  the


                                      -4-

Corporation subject to the conditions or restrictions on authorizing or creating
any class or series, or any shares of any class or series as set forth herein.

          Section  6.    Liquidation, Dissolution or Winding Up.
                         --------------------------------------

          (a)     In  the event of any liquidation, dissolution or winding up of
the  Corporation, whether voluntary or involuntary, and subject to the rights of
the  holders  of shares of any series or class or classes of Senior Stock before
any payment or distribution of the assets of the Corporation (whether capital or
surplus)  shall  be made to or set apart for the holders of shares of any series
or  class  or classes of Junior Stock, the holders of the shares of the Series D
Preferred  Stock shall be entitled to receive the Stated Value per share plus an
amount  equal  to  all dividends (whether or not earned or declared) accrued and
unpaid  thereon  to  the  date  of  final distribution to such holders; but such
holders  shall not be entitled to any further payment. If, upon any liquidation,
dissolution  or winding up of the Corporation, the assets of the Corporation, or
proceeds  thereof, distributable among the holders of the shares of the Series D
Preferred  Stock  shall  be  insufficient to pay in full the preferential amount
aforesaid  and liquidating payment on any Parity Stock, then such assets, or the
proceeds  thereof,  shall be distributed among the holders of shares of Series D
Preferred  Stock  and any Parity Stock ratably in accordance with the respective
amounts  which  would  be payable on such shares of Series D Preferred Stock and
any  Parity  Stock  if  all  amounts payable thereon were paid in full.  For the
purposes  of  this  Section 6, a consolidation or merger of the Corporation with
one or more corporations shall not be deemed to be a liquidation, dissolution or
winding  up,  voluntary  or  involuntary.

          (b)     Subject  to  the rights of the holders of shares of any series
or  class  or  classes  of  Parity  Stock or Senior Stock, upon any liquidation,
dissolution or winding up of the Corporation, after payment shall have been made
in  full  to  the  holders  of  the Series D Preferred Stock as provided in this
Section  6, but not prior thereto any other series or class or classes of Junior
Stock  shall,  subject  to the respective terms and provisions (if any) applying
thereto,  be  entitled  to  receive  any  and all assets remaining to be paid or
distributed,  and  the  holders  of  the  Series  D Preferred Stock shall not be
entitled  to  share  therein.

          Section  7.    Redemption.
                         ----------

          (a)     Mandatory  Five  Year  Redemption. Unless redeemed pursuant to
                  ---------------------------------
Section  7(b)  and  7(c), prior to June 16, 1999, the Corporation shall, on such
date  and  to  and  to  the  extent  the Corporation has funds legally available
therefor,  redeem  all  shares of Series D Preferred Stock then outstanding at a
redemption  price per share equal to the Stated Value, together with accrued and
unpaid  dividends  thereon  to  (and  including)  such  redemption date, without
interest.

          (b)     Mandatory  Redemption  Events.  (i)  Concurrent  with  the
                  -----------------------------
consummation of an IPO having net proceeds to the Corporation less than or equal
to  $40,000,000,  the Corporation shall, to the extent the Corporation has funds
legally  available  therefor,  redeem  the lesser of (A) the number of shares of
                                           ------
Series  D  Preferred  Stock  then  outstanding  and (B) that number of shares of
Series  D


                                      -5-

Preferred  Stock  having  an  aggregate  Stated  Value  and  accrued  and unpaid
dividends  equal  to  (1) $17,435,897 or (2) in the event that any shares of the
Series  E  Preferred Stock are issued and outstanding on the date of the closing
of  the  IPO,  $17,179,487,  at a redemption price per share equal to the Stated
Value,  together  with  accrued  and unpaid dividends thereon to (and including)
such redemption date, without interest, employing a Dividend Rate of 8.0% on the
portion  to  be  so redeemed for the period from the date of the consummation of
such IPO to (and including) such redemption date; provided, however, that to the
                                                  --------  -------
extent  that  the Corporation after giving effect to any required payments under
the  Loan  Agreement  (as defined in Section 9) from the net proceeds of the IPO
would  not  have  sufficient  funds  available  to  so redeem shares of Series D
Preferred  Stock  in accordance with this subsection (b)(i) and any Parity Stock
entitled  to  redemption  in accordance with the terms of such Parity Stock, the
Corporation  shall  redeem concurrent with the closing of the IPO that number of
shares  of  Series D Preferred Stock and any Parity Stock entitled to redemption
having an aggregate Stated Value equal to the balance of the net proceeds of the
IPO  remaining after any such payments under the Loan Agreement and shall redeem
the remaining shares of Series D Preferred Stock to be redeemed pursuant to this
subsection  (b)(i)  within  120 calendar days after the consummation of the IPO;
provided,  further,  that  to  the  extent that all shares of Series D Preferred
- --------   -------
Stock  to  be redeemed pursuant to this subsection (b)(i) have not been redeemed
within  such  120  calendar day period, the Corporation shall; to the extent the
Corporation  has funds legally available therefor, redeem all shares of Series D
Preferred  Stock  then  outstanding at a redemption price per share equal to the
Stated  Value,  together  with  accrued  and  unpaid  dividends  thereon to (and
including)  such redemption date, without interest, employing a Dividend Rate of
8.0%  for  the period from the date of the closing of the IPO to (and including)
such  redemption  date.

               (ii)    Concurrent with the closing of an IPO having net proceeds
to  the  Corporation  in  excess  of  $40,000,000, the Corporation shall, to the
extent  the  Corporation has funds legally available therefor, redeem the lesser
                                                                          ------
of (1) the number of shares of Series D Preferred Stock then outstanding and (2)
the  number  of  shares  of  Series D Preferred Stock having an aggregate Stated
Value  and  accrued and unpaid dividends at least equal to (I) 43.59% of the net
proceeds to the Corporation from the IPO or (II) in the event that any shares of
the  Series  E  Preferred  Stock  are  issued and outstanding on the date of the
consummation of the IPO, 42.95% of the proceeds to the Corporation from the IPO,
at a redemption price per share equal to the Stated Value, together with accrued
and  unpaid  dividends  thereon to (and including) such redemption date, without
interest,  employing a Dividend Rate of 8.0% for the period from the date of the
closing  of such IPO to (and including) such redemption date; provided, however,
                                                              --------  -------
that  to  the  extent  that  the Corporation after giving effect to any required
payments  under  the Loan Agreement would not have sufficient funds available to
so  redeem shares of Series D Preferred Stock in accordance with this Subsection
(b)(ii) and any Parity Stock entitled to redemption in accordance with the terms
of  such  Parity  Stock,  the  Corporation  shall  redeem  concurrent  with  the
consummation  of  the  IPO that number of shares of Series D Preferred Stock and
any  Parity  Stock entitled to redemption having an aggregate Stated Value equal
to  the balance of the net proceeds of the IPO remaining after any such payments
under  the  Loan  Agreement  and  shall  redeem the remaining shares of Series D
Preferred  Stock  to  be  redeemed  pursuant  to this subsection (b)(ii) and any
Parity  Stock  entitled  to  redemption  within  90  calendar  days  after  the
consummation  of  the  IPO;  provided, further, that to the extent the shares of
                             --------  -------


                                      -6-

the  Series D Preferred Stock to be redeemed pursuant to this subsection (b)(ii)
having  an  aggregate  Stated Value and accrued and unpaid dividends of at least
(1)  $17,435,897  or  (2) in the event that any shares of the Series E Preferred
Stock  are  issued  and  outstanding  on  the  date  of  the closing of the IPO,
$17,179,487,  have  not  been  redeemed  within such 90 calendar day period, the
Corporation  shall,  to  the  extent the Corporation has funds legally available
therefore  redeem  all  shares of Series D Preferred Stock then outstanding at a
redemption  price per share equal to the Stated Value, together with accrued and
unpaid  dividends  thereon  to  (and  including)  such  redemption date, without
interest,  employing a Dividend Rate of 8.0% for the period from the date of the
consummation  of  the IPO to (and including) such redemption date and; provider,
                                                                       --------
further,  to the extent that the Corporation has redeemed shares of the Series D
- -------
Preferred  Stock  to  be  redeemed pursuant to this subsection (b)(ii) having an
aggregate  Stated  Value  and  accrued  and  unpaid  dividends  of  at least (1)
$17,435,897  or (2) in the event that any shares of the Series E Preferred Stock
are  issued  and outstanding on the date of the closing of the IP0, $17,179,487,
but  less than the full amount of shares of Series D Preferred Stock required by
this  subsection  (b)(ii),  the Corporation shall on June 15,1998, to the extent
the  Corporation  has  funds  legally  available  therefor, redeem all shares of
Series  D Preferred Stock then outstanding at a redemption price per share equal
to  the Stated Value, together with accrued and unpaid dividends thereon to (and
including)  such  redemption  date,  without  interest.

             (iii)     In  the  event that the Corporation fails to use at least
(1)  43.59%  of the net proceeds received by the Corporation from any Subsequent
Offering  (as  defined  in Section 9) or (2) in the event that any shares of the
series  B  Preferred Stock are issued and outstanding on the date of the closing
of  such Subsequent Offering, 42.95% of such proceeds, to redeem any outstanding
shares  of  Series  D  Preferred  Stock  on  date  of  the  consummation of such
Subsequent  Offering,  the  Series  D  Preferred  Stock  shall  be  subject  to
redemption,  in  whole  or  in  part, in cash, as determined by the holders of a
majority  of  the  outstanding  shares  of  the  Series  C  Preferred Stock at a
redemption  price per share equal to the Stated Value, to ether with accrued and
unpaid  dividends  thereon  to  (and  including)  the  redemption  date, without
interest.  On  the  redemption  date, the Corporation shall redeem all shares of
Series  D  Preferred  Stock  tendered for redemption pursuant to this subsection
(b)(iii).

          (c)     Redemption  in  the  Event of Acceleration of Indebtedness. In
                  ----------------------------------------------------------
the  event  that  the  Corporation  or  any  Subsidiary shall fail to perform or
observe  any term, covenant of condition related to any Indebtedness (as defined
in  Section 9) of the Corporation or any Subsidiary (other than any Indebtedness
of  Phone  Base  Systems,  Inc.  ("Phone  Base")  which  is  non-recourse to the
Corporation  or  any  Subsidiary,  other than Phone Base) and the effect of such
failure  to  perform  or  observe  is  (i)  a  failure by the Corporation or any
Subsidiary  to  pay  any  principal  or interest on any Indebtedness when due or
during  any  applicable  grace  therefor  or  (ii)  receipt  of  notice  by  the
Corporation  or  any  Subsidiary of the acceleration of the maturity or required
prepayment  (other  than  by a regularly scheduled required prepayment) prior to
the stated maturity of any Indebtedness and demand payment with respect thereto,
in  either case with respect to Indebtedness in an aggregate amount in excess of
$500,000 (the "Accelerated Redemption Date"), the Series D Preferred Stock shall
be  subject  to  redemption,  in whole or in part, in cash, as determined by the
holders  of a majority of the outstanding shares of the Series C Preferred Stock
after  the  Accelerated  Redemption  Date  at


                                      -7-

a  redemption  price  per share equal to the Stated Value, together with accrued
and  unpaid  dividends  thereon  to (and including) the redemption date, without
interest.  On  the  redemption  date, the Corporation shall redeem all shares of
Series  D  Preferred  Stock  tendered for redemption pursuant to this subsection
(c).

          (d)     Redemption  in the Event of Certain Business Combinations. For
                  ---------------------------------------------------------
so long as White River or any of its Affiliates shall own any shares of Series D
Preferred Stock (A) neither the Corporation nor any of its Material Subsidiaries
(as  defined  in  Section  9)  shall  engage  in  any  merger, reorganization or
consolidation  (other  than transactions involving the merger, reorganization or
consolidation of a Subsidiary of the Corporation with or into the Corporation or
with  or  into  a  wholly  owned  Subsidiary  of  the  Corporation)  and (B) the
Corporation  shall  not  sell  or otherwise transfer, in a single transaction or
series  of  transactions,  all  or  substantially  all or a material part of the
assets  or  shares  of the Common Stock of the Corporation to or with any Person
(as  defined in Section 9) other than in connection with the sale of the Faneuil
Group  or  to  or  with  the  Corporation  or  a  wholly owned Subsidiary of the
Corporation unless on or prior to the consummation of the transactions described
in  clauses  (A)  and  (B) all shares of the Series D Preferred Stock shall have
been  redeemed  at  a  redemption  price  per  share  equal to the Stated Value,
together  with  accrued  and  unpaid  dividends  thereon to (and including) such
redemption  date,  without  interest.

          (e)     Rights  of  Series  D Preferred Stock Following Redemption. On
                  ----------------------------------------------------------
and  after  any  date  fixed  for redemption, provided that the redemption price
                                              -------- ----
(including  any  accrued  and unpaid dividends to (and including) the date fixed
for  redemption)  has  been  duly paid or segregated and hold in trust by a duly
authorized  independent  paying  agent  for  the benefit of the Persons entitled
thereto,  dividends shall cease to accrue on the Series D Preferred Stock called
for  redemption, such shares shall no longer be deemed to be outstanding and all
rights  of  the  holders of such shares as stockholders of the Corporation shall
cease  and the right to receive the moneys payable upon such redemption, without
interest  thereon,  upon  surrender  of the certificates evidencing such shares.

          (f)     Notice  of  Redemption.  Notice  of any redemption pursuant to
                  ----------------------
Section 7(a) shall be given to the holders of shares of Series D Preferred Stock
not  less  than 30 nor more than 60 days prior to the date fixed for redemption.
Notice  of  redemption  shall  be  given  by  first  class mail to such holders,
respective  addresses  as  shown  on the stock books of the Corporation and will
specify  (A)  the date fixed for redemption, (B) the applicable redemption price
and  (C)  in  the case of a partial redemption, the number of shares of Series D
Preferred  Stock  to  be redeemed and the aggregate number of shares of Series D
Preferred  Stock  which  will be outstanding after such redemption. If less than
all  shares of Series D Preferred Stock then outstanding are to be redeemed, the
shares  of  Series  D  Preferred  Stock will be redeemed pro rata from among the
holders  of  shares  of  Series  D  Preferred  Stock  then  outstanding.

          (g)     Final Redemption Obligation.  If the Corporation shall fail at
                  ---------------------------
any  time  to  discharge  its  obligation to redeem shares of Series D Preferred
Stock pursuant to this Section 7 (the "Final Redemption Obligation"), such Final
Redemption  obligation  shall  be  discharged  as  soon  as  the


                                      -8-

Corporation  is  able  to discharge such Final Redemption Obligation using funds
legally  available  therefore.

          (h)     Redemption of Parity Stock Pro-Rata. If upon the occurrence of
                  -----------------------------------
any  event  requiring  redemption  of  the  shares  of  Series D Preferred Stock
pursuant  to this Section 7, the assets of the Corporation, or proceeds thereof,
shall  be  insufficient  to  redeem  in  full  the applicable amount of Series D
Preferred Stock and any Parity Stock required to be redeemed by the Corporation,
then  the  Corporation  shall  redeem shares of Series D Preferred Stock and any
Parity  Stock  ratably  in accordance with the respective amounts which would be
redeemable  if  the Series D Preferred Stock and the Parity Stock required to be
redeemed  by  the  Corporation  were  redeemed  in  full.

          Section  8.     Certain Covenants. Any registered holder of the Series
                          -----------------
D  Preferred  Stock may proceed to protect and enforce its rights and the rights
of  such  holders  by  any available remedy by proceeding at law or in equity to
protect  and enforce any additional rights, whether for the specific enforcement
of  any  provision  or in aid of the exercise of any power granted herein, or to
enforce  any  other  proper  remedy.

          Section  9.     Definitions.  For  the purposes of this Certificate of
                          -----------
Designations  of  Series D Redeemable Preferred Stock, the following terms shall
have  the  meanings  indicated:

          "Affiliate" means a Person that directly, or indirectly through one or
more  intermediaries, controls, or is, controlled by, or is under common control
with,  another  Person.

          "Business Day" means any day other than a Saturday, Sunday or a day on
which  banking institutions in the State of New York are authorized or obligated
by  law  or  executive  order  to  close.

          "Capital  Lease"  means  any  lease  of  any  property  (whether real,
personal  or  mixed)  by  the  Corporation  or any of the Subsidiaries as lessee
which, in conformity with generally accepted accounting principles, is accounted
for  as  a  capital  lease on the balance sheet of the Corporation or any of the
Subsidiaries;  provided,  however,  any  such  lease which is nonrecourse to the
               --------   -------
Corporation  or  any  of  the Subsidiaries shall not constitute a Capital Lease.

          "Common  Stock  Equivalents"  means  all  options,  warrants and other
rights  to  acquire  Common Stock or securities convertible into or exchangeable
for  Common  Stock.

          "Contingent  Obligation"  means any contractual obligation, contingent
or  otherwise,  of  one  Person  with respect to any Indebtedness, obligation or
liability  of  another,  including,  without  limitation,  direct  or  indirect
guaranties,  endorsements  (except  for  collection  or  deposit in the ordinary
course of business), notes co-made or discounted, recourse agreements, keep-well
agreements,  agreements  to purchase or repurchase such Indebtedness, obligation
or  liability  or  any  security therefor or to provide funds for the payment or
discharge  thereof,  agreements  to  maintain  solvency,


                                      -9-

assets,  level  of  income, or other financial condition, and agreements to make
payment  other  than  for  value  received.

          "Faneuil  Group"  means  GIS  Information  Systems,  Inc., an Illinois
corporation,  Equitel  Corp.,  a  Virginia  corporation,  Original  Research  II
Corporation,  a  Delaware  corporation,  and  Credit Card Service Corporation, a
Delaware  corporation,  collectively.

          "Indebtedness"  means,  with  respect to the Corporation or any of the
Subsidiaries,  at  any  time,  (a)  all  indebtedness,  obligations  or  other
liabilities of the Corporation or any of the Subsidiaries (i) for borrowed money
or evidenced by debt securities, debentures, acceptances, notes or other similar
instruments, (ii) with respect to letters of credit issued for the Corporation's
or any of the Subsidiaries, account, (iii) in respect of Capital Leases and (iv)
which  are  Contingent  Obligations,  (b) all indebtedness, obligations or other
liabilities of the Corporation or any of the Subsidiaries or others secured by a
Lien  on  any  property of the Corporation or any of the Subsidiaries whether or
not such indebtedness, obligations or liabilities are assumed by the Corporation
or  any  of  the  subsidiaries,  all  as  of  such  time,  (a) all indebtedness,
obligations  or  other liabilities of the Corporation or any of the subsidiaries
in  respect  of  Interest Rate Contracts and currency hedging agreements, net of
liabilities  owed  to  the  Corporation  or  any  of  the  Subsidiaries  by  the
counterparties thereon, and (d) all preferred stock subject (upon the occurrence
of  any  contingency  or otherwise) to mandatory redemption, other than Series C
Preferred Stock, Series D Preferred Stock and Series B Preferred Stock.

          "Interest  Rate Contracts" means interest rate exchange, collar or cap
or  similar  agreements  providing  interest  rate  protection.

          "IPO"  means  the  initial  public  offering of Common Stock on a firm
commitment  basis  pursuant  to  an  effective  registration statement under the
Securities  Act.

          "Lien"  means  any mortgage, deed of trust, pledge, security interest,
encumbrance,  lien or charge of any kind (including any agreement to give any of
the  foregoing,  any  conditional  sale  or other title retention agreement, any
lease  in  the  nature  thereof,  and  the  filing  of  or agreement to give any
financing  statement  under  the  Uniform Commercial Code of any jurisdiction in
connection  with  any  of  the  foregoing).

          "Loan  Agreement"  means (i) the Loan Agreement, dated as of April 29,
1994,  among  CCC  Information  Services  Inc.  and  CCC Development Company, as
Borrowers,  the  financial  institutions  party thereto, as Lenders and Canadian
Imperial  Bank  of  Commerce, as Agent; (ii) the Security Agreement, dated as of
April  29,  1994, among CCC Information Services Inc., Canadian Imperial Bank of
Commerce,  as Agent and Canadian Imperial Bank of Commerce, as Collateral Agent,
(iii) the Guaranty, dated as of April 29, 1994, made by the Corporation in favor
of  the  Lenders  party  to  the  Loan  Agreement  and Canadian Imperial Bank of
Commerce,  as  Agent,  (iv) the Pledge and Security Agreement, dated as of April
29,  1994  among  the  Corporation,  Canadian  Imperial  Bank


                                      -10-

of  Commerce,  as  Agent  and  Canadian Imperial Bank of Commerce, as Collateral
Agent  and  (v)  each  other  agreement,  document  or  instrument  delivered in
connection  with  the  foregoing.

          "Material  Subsidiary"  means  any  Subsidiary  which  produces  or
represents  20%, or more of (i) consolidated net assets of the Corporation, (ii)
consolidated  gross revenues of the Corporation or (iii) consolidated net income
of  the  Corporation.

     "Person"  meant  an  individual  or  a  corporation,  partnership,  trust,
incorporated  or  unincorporated association, joint venture, joint stock company
or  any  other  entity  or  organization,  including  a  government or political
subdivision  or  agency  or  instrumentality  thereof.

          "Public  Offering" means a sale of any of the Corporation's securities
pursuant to an effective registration statement under the Securities Act.

          "Securities Act" means the Securities Act of 1933, as amended.

          "Subsequent Offering" means a sale of Common Stock or any Common Stock
Equivalent of the Corporation in a Public Offering after an IPO.

          "Subsidiary"  means  (i)  any  Person  of  which  50%  or  more of the
securities having ordinary voting power for the election of directors are at the
time  owned directly or indirectly by the Corporation or any Subsidiary thereof,
(ii)  any  person of which 50% or more of the joint venture, limited partnership
or  partnership  interests  are  at the time owned directly or indirectly by the
Corporation  or  any  Subsidiary  thereof or (iii) any Person which is a limited
partnership  in  which  the  Corporation  or  any  Subsidiary is at the time the
general  partner  or at the time owns 50% or more of the general partner of such
Person.


                                      -11-

                           CERTIFICATE OF DESIGNATIONS

                                       of

                 SERIES E CUMULATIVE REDEEMABLE PREFERRED STOCK

                                       of

                       CCC INFORMATION SERVICES GROUP INC.

                         (Pursuant to Section 151 of the
                        Delaware General Corporation Law)


                           ----------------------------


          Section 1.     Designation and Amount. The shares of such series shall
                         ----------------------
be  designated  as Series E Cumulative Redeemable Preferred Stock (the "Series E
Preferred  Stock")  and the number of shares constituting the Series E Preferred
Stock  shall be 500 shares. The stated value of each share of Series E Preferred
Stock  (the  "Stated Value") shall be $1,000. The Series E Preferred Stock shall
rank  prior to the common stock, par value $0.10 per share (the "Common Stock"),
and  any  other capital stock of the Corporation which by its terms is junior to
the Series E Preferred Stock with respect to dividend rights and with respect to
the  distribution of assets upon liquidation, dissolution or winding up, whether
voluntary  or  involuntary,  of the Corporation ("Junior Stock") and on a parity
with  the  Corporation's  Series  C  Cumulative  Redeemable Preferred Stock (the
"Series C Preferred Stock"), Series D Cumulative Redeemable Preferred Stock (the
"Series  D  Preferred Stock") and any other capital stock subsequently issued by
the  Corporation  which  by its terms is on a parity with the Series E Preferred
Stock  with  respect  to dividend rights and with respect to the distribution of
assets  upon  the  liquidation,  dissolution or winding up, whether voluntary or
involuntary,  of  the  Corporation  ("Parity  Stock").

          Section  2.     Dividends.  (a)  General.  Commencing  on  the  first
                          ---------        -------
Dividend  Payment  Date  (as  defined  below)  to  occur  following  the  fourth
anniversary  of  the  Original Issue Date (the "Dividend Rate Adjustment Date"),
the  holders  of  shares  of  the  Series E Preferred Stock shall be entitled to
receive  cash  dividends, when and as declared by the Board of Directors or by a
duly  authorized  committee  of  said  Board of Directors, out of assets legally
available  for  such  purpose, at the Dividend Rate set forth below in Section 3
applied to the Stated Value. Such dividends shall be cumulative from the date of
original  issue of such shares (the "Original Issue Date"), whether or not there
shall  have  been net profits or net assets of the Corporation legally available
for  the  payment  of



dividends  at  the  time  such  dividends  were  payable,  and  shall be payable
quarterly,  when and as declared by the Board of Directors of the Corporation or
by  a  duly  authorized  committee  of  said Board of Directors, on November 30,
February 28, May 31 and August 31 of each year (each such date being hereinafter
referred  to  as  a  "Dividend  Payment  Date"), commencing on the Dividend Rate
Adjustment  Date;  provided, however, in the event the Corporation shall fail to
                   --------  -------
redeem  shares  of  the  Series  E  Preferred  Stock  in accordance with Section
7(b)(ii),  dividends  shall  be payable commencing on the first Dividend Payment
Date  following  the  90th  day after the consummation of the IPO (as defined in
Section  9).  Each  such  dividend  shall be payable to the holders of record of
shares  of  the Series E Preferred Stock as they appear on the stock register of
the Corporation on such record date, not more than 60 days preceding the payment
date thereof as shall be fixed by the Board of Directors or by a duly authorized
committee  of  said Board of Directors, provided that such record date shall not
                                        -------- ----
precede  the  date  upon which the resolution fixing the record date is adopted.
Dividends  on  account  of  arrears for any past Dividend Periods (as defined in
subsection  (b) of this Section 2) may be declared and paid at any time, without
reference  to  any  regular  Dividend Payment Date, to holders of record on such
record date, not exceeding 60 days preceding the payment date thereof, as may be
fixed  by the Board of Directors or a duly authorized committee of said Board of
Directors.

          (b)     Dividend  Periods.  Dividend  periods  (hereinafter  called
                  -----------------
"Dividend  Periods") shall commence on December 1, March 1, June 1 and September
1  of each year and shall end on and include the calendar day next preceding the
first  day  of  the next Dividend Period (other than the initial Dividend Period
which shall commence on the Original Issue Date and shall end on and include the
Dividend  Rate  Adjustment  Date).  The  amount  of  dividends  payable for each
Dividend  Period  or  portion  thereof for the Series E Preferred Stock shall be
computed  by  multiplying  the  Stated Value by a fraction, (i) the numerator of
which  is  (A)  the  applicable  Dividend  Rate  multiplied by (B) the number of
calendar  days  elapsed  during such Dividend Period or portion thereof and (ii)
the  denominator  of which is 365. If more than one Dividend Rate applies to any
Dividend  Period  or  portion thereof; the calculation in the preceding sentence
shall  be  applied for each period of time during which a given Dividend Rate is
applicable.  The  dividend  payable  to  each holder of Series E Preferred Stock
shall  be  rounded  to  the  nearest  one  cent with $.005 being rounded upward.

          (c)     Dividends on Parity Stock. So long as any shares of the Series
                  -------------------------
E  Preferred  Stock  are outstanding, no full dividends shall be declared on any
Parity  Stock  for  any  period  unless  full  cumulative dividends have been or
contemporaneously  are declared on the Series E Preferred Stock for all Dividend
Periods  terminating  on or prior to the date of payment of such full cumulative
dividends.  When  dividends  are  not  declared to be paid in full, as described
above, upon the shares of the Series E Preferred Stock and any Parity Stock, all
dividends  declared  upon  shares of the Series E Preferred Stock and any Parity
Stock  shall  be  declared pro rata so that the amount of dividends declared per
share  on  the Series E Preferred Stock and such Parity Stock shall in all cases
bear to each other the same ratio that accrued dividends per share on the shares
of the Series E Preferred Stock and such Parity Stock of the Corporation bear to
each  other.

          (d)     Dividends on Junior Stock. So long as any shares of the Series
                  -------------------------
E  Preferred  Stock  are  outstanding,  no  dividend  (other  than  dividends or
distributions  paid  in  shares  of,  or  options,


                                      -2-

warrants or rights to subscribe for or purchase shares of Junior Stock) shall be
declared or paid or set aside for payment or other distribution declared or made
upon any Junior Stock, or upon any Parity Stock except as provided in subsection
(c)  of  this  Section 2, nor shall any Junior Stock or Parity Stock (other than
the  Series  C  Preferred  Stock  and the Series D Preferred Stock) be redeemed,
purchased  or otherwise acquired for any consideration (or any monies be paid to
or  made  available  for  a sinking fund for the redemption of any shares of any
such stock) by the Corporation (except by conversion into or exchange for Junior
Stock).

          (e)     No  Additional  Dividends.  Holders  of shares of the Series E
                  -------------------------
Preferred Stock shall not be entitled to any dividends, whether payable in cash,
property  or  stock, in excess of full cumulative dividends, as herein provided,
on  the  Series  E  Preferred  Stock.  No  interest,  or sum of money in lieu of
interest, shall be payable in respect to any dividend payment or payments on the
Series  E  Preferred  Stock.

          Section  3.     Dividend  Rate.  The  Dividend  Rate  on the shares of
                          --------------
Series  E  Preferred  Stock  shall  be  2.75%  per annum for the period from the
Original  Issue  Date  to  and  including  the  earlier  of  the (i) date of the
                                                -------
consummation  of  the IPO or (ii) the Dividend Rate Adjustment Date and shall be
8.0% per annum for each Dividend Period or portion thereof thereafter occurring,
subject  to  adjustment  as  follows:

          (a)     If the Corporation completes an IPO prior to the Dividend Rate
Adjustment Date and redeems the Series E Preferred Stock, in accordance with the
terms  set  forth in Section 7(b)(i) or (b)(ii), then the Dividend Rate shall be
0%  per  annum  from  the  date  of consummation of the IPO to the Dividend Rate
Adjustment  Date.

          (b)     If,  prior  to  the  date  for  mandatory  redemption  of  all
outstanding  shares  of Series E Preferred Stock established pursuant to Section
7(a), 7(b)(i) or 7(b)(ii), the Corporation offers in good faith to repurchase on
a  pro  rata  basis  all  or  a portion of the outstanding shares of each of the
Series  C  Preferred  Stock,  the  Series  D  Preferred  Stock  and the Series E
Preferred  Stock  at  a  repurchase price per share equal to at least the Stated
Value, together with accrued and unpaid dividends thereon to (and including) the
date  fixed  for  such repurchase, the Dividend Rate applicable to the shares of
Series  E  Preferred Stock which the Corporation offered to repurchase and which
the holders thereof refused such offer to repurchase shall, after the date fixed
for such repurchase of the Series E Preferred Stock, be the lesser of 1% and any
                                                            ------
Dividend Rate calculated pursuant to subsection (a) of this Section 3.

          Section 4. Voting Rights. In addition to any voting rights provided by
                     -------------
law,  the  holders  of  shares  of  the  Series E Preferred Stock shall have the
following  voting  rights:

          (a)     So  long  as  any  shares  of  the  Series  E  Preferred Stock
are  outstanding,  each  share of Series E Preferred Stock beneficially owned by
White  River  Ventures,  Inc.,  a  Delaware  corporation  ("White River") or any
Affiliate  thereof,  shall  entitle the holder thereof to vote together with the
holders of Common Stock and all other securities entitled to vote on all matters
voted  on


                                      -3-

by  holders  of  Common  Stock  at  all  meetings  of  the  stockholders  of the
Corporation.  With  respect  to  any such vote, each share of Series E Preferred
Stock  beneficially  owned by White River or any Affiliate thereof shall entitle
the  holder  thereof  to  cast  the  number  of votes determined pursuant to the
following  formula:


                              Votes per share = A/B

                                       and

                      A = [(C - (C * D))/(1 - (E + D))] - C

                                       and

                                 E=(B/F * .51)-G

                                       and

                           G = [(B/F * .51) + D] - .51

Where:

A  is  equal  to:   The  total  number of votes the Series E Preferred Stock may
                    exercise  in  any  vote  with  the  Common  Stock.

B  is  equal  to:   The  number  of  shares  of  Series  E  Preferred  Stock
                    beneficially  owned  by  White River and its Affiliates on a
                    particular  record  date.

C  is  equal  to:   The  total number of shares of Common Stock outstanding on a
                    particular  record  date.

D  is  equal  to:   The  percentage  (expressed  as  a  fraction)  of  the
                    Corporation's  outstanding  shares  of  Common  Stock
                    beneficially  owned  by  White River and its Affiliates on a
                    particular  record  date.

E  is  equal  to:   The  percentage  (expressed  as  a  fraction which cannot be
                    greater  than  .51  or  less  than 0) of the Company's total
                    voting  power attributable to the aggregate number of shares
                    of  the Series E Preferred Stock beneficially owned by White
                    River  and  its  Affiliates  on  a  particular  record date;
                    provided,  however,  such  voting  percentage  shall
                    --------   -------
                    automatically  be  0%  if  White  River  together  with  its
                    Affiliates  already  beneficially  owns  at least 51% of the
                    outstanding  shares  of  Common  Stock  on such record date.

F  is  equal  to:   The  total  number  of  shares  of  Series E Preferred Stock
                    originally  issued.


                                      -4-

G  is  equal  to:   The  automatic  voting  reduction percentage (expressed as a
                    fraction  which  cannot  be  less than 0) necessary if White
                    River  an  its  Affiliates beneficially own shares of Common
                    Stock.

          (b)     In  addition  to  any  class  votes  required  by  law,  the
affirmative vote of the holders of at least 66-2/3% of the outstanding shares of
the  Series  E  Preferred  Stock,  voting separately as a class, in person or by
proxy,  at  a  special or annual meeting of stockholders called for the purpose,
shall  be  necessary to (i) authorize, create, increase the authorized or issued
number  of  shares  of  or  issue  (including  on  conversion or exchange of any
convertible  or  exchangeable  securities or by reclassification), any shares of
any  class  or  classes  or  series of Parity Stock or the Corporation's capital
stock  having  rights senior to or on a parity with the Series E Preferred Stock
with  respect  to dividend rights and with respect to the distribution of assets
upon  the  liquidation,  dissolution  or  winding  up,  whether  voluntary  or
involuntary,  of the Corporation ("Senior Stock") or (ii) amend, alter or repeal
(whether  by  merger,  consolidation  or otherwise) any of the provisions of the
Certificate  of  Incorporation  of  the  Corporation  or  the  Certificate  of
Designations  of  the  Series  E  Preferred  Stock  which  would  materially and
adversely  affect any right, preference, privilege or voting power of the Series
E  Preferred  Stock or the holders thereof; provided, however, that the creation
                                            --------  -------
and  issuance  of  any  Junior  Stock,  shall  not  be  deemed to materially and
adversely  affect  such  rights, preferences or voting powers. For the taking of
any  action  as  provided  in this paragraph (b) by the holders of shares of the
Series E Preferred Stock, each such holder shall have one vote for each share of
Series  E  Preferred  Stock standing in his or her name on the transfer books of
the Corporation as of any record date fixed for such purpose or, if no such date
has  been  fixed,  at  the  close of business on the Business Day (as defined in
Section  9) next  preceding  the  day  on which notice is given, or if notice is
waived,  at  the close of business on the Business Day next preceding the day on
which  the meeting is held. At each meeting of stockholders at which the holders
of  shares  of  the  Series  E  Preferred  Stock  shall  have  the right, voting
separately as a single class, to take any action pursuant to this paragraph (b),
the  presence in person or by proxy of the holders of record of 50% of the total
number  of  shares of the Series E Preferred Stock then outstanding and entitled
to  vote on the matter shall be necessary and sufficient to constitute a quorum.
At  any  such meeting or at any adjournment thereof, (i) the absence of a quorum
of  the  holders  of shares of any other class or series of capital stock of the
Corporation  shall  not  prevent  the  taking  of any action as provided in this
paragraph  (b)  and  (ii) in the absence of a quorum of the holders of shares of
the  Series  E Preferred Stock, the holders of a majority of such shares present
in  person  or  by  proxy  shall have the power to adjourn the meeting as to the
actions  to  be  taken  by the holders of shares of the Series E Preferred Stock
from  time  to time and place to place without notice other than announcement at
the  meeting  until  a  quorum  shall  be  present.

          (c)     The  foregoing  rights  of  holders  of shares of the Series E
Preferred  Stock  to  take  any  actions  as  provided  in this Section 4 may be
exercised  at  any  annual  meeting  of  stockholders or at a special meeting of
stockholders  held  for  such  purpose  or at any adjournment thereof, or by the
written  consent,  delivered to the Secretary of the Corporation, of the holders
of the minimum number of shares required to take such action.


                                      -5-

          Section  5.     Reacquired  Shares.  Any  shares of Series E Preferred
                          ------------------
Stock redeemed, purchased or otherwise acquired by the Corporation in any manner
whatsoever shall be retired and canceled promptly after the acquisition thereof.
All  such  shares  shall  upon their cancellation become authorized but unissued
shares of preferred stock, par value $1.00 per share, of the Corporation and may
be  reissued  as  part of another series of preferred stock, par value $1.00 per
share,  of  the  Corporation  subject  to  the  conditions  or  restrictions  on
authorizing  or  creating  any  class  or  series, or any shares of any class or
series  as  set  forth  herein.

          Section  6.     Liquidation, Dissolution, Winding Up. (a) In the event
                          ------------------------------------
of  any  liquidation,  dissolution  or  winding  up  of the Corporation, whether
voluntary  or  involuntary and subject to the rights of the holders of shares of
any  series  or  class  or  classes  of  Senior  Stock,  before  any  payment or
distribution of the assets of the Corporation (whether capital or surplus) shall
be  made  to  or  set  apart for the holders of shares of any series or class or
classes  of  Junior  Stock,  the holders of the shares of the Series E Preferred
Stock  shall  be  entitled  to receive the Stated Value per share plus an amount
equal  to  all  dividends (whether or not earned or declared) accrued and unpaid
thereon  to  the  date  of  final distribution to such holders; but such holders
shall  not  be  entitled  to  any  further  payment.  If, upon  any liquidation,
dissolution  or winding up of the Corporation, the assets of the Corporation, or
proceeds  thereof, distributable among the holders of the shares of the Series E
Preferred  Stock  shall  be  insufficient to pay in full the preferential amount
aforesaid  and liquidating payment on any Parity Stock, then such assets, or the
proceeds  thereof,  shall be distributed among the holders of shares of Series E
Preferred  Stock  and any Parity Stock ratably in accordance with the respective
amounts  which  would  be payable on such shares of Series E Preferred Stock and
any  Parity  Stock  if  all  amounts  payable thereon were paid in full. For the
purposes  of  this  Section 6, a consolidation or merger of the Corporation with
one or more corporations shall not be deemed to be a liquidation, dissolution or
winding  up,  voluntary  or  involuntary.

          (b)     Subject  to  the rights of the holders of shares of any series
or  class  or  classes  of  Parity  Stock or Senior Stock, upon any liquidation,
dissolution or winding up of the Corporation, after payment shall have been made
in  full  to  the  holders  of  the Series E Preferred Stock as provided in this
Section 6, but not prior thereto, any other series or class or classes of Junior
Stock  shall,  subject  to the respective terms and provisions (if any) applying
thereto,  be  entitled  to  receive  any  and all assets remaining to be paid or
distributed,  and  the  holders  of  the  Series  E Preferred Stock shall not be
entitled  to  share  therein.

          Section  7.     Redemption.
                          ----------

          (a)     Mandatory  Five  Year Redemption.  Unless redeemed pursuant to
                  --------------------------------
Sections  7(b),  7(c) and 7(d) prior to June 16, 1999, the Corporation shall, on
such  date  and  to  the  extent  the  Corporation  has  funds legally available
therefor,  redeem  all  shares of Series E Preferred Stock then outstanding at a
redemption  price per share equal to the Stated Value, together with accrued and
unpaid  dividends  thereon  to  (and  including)  such  redemption date, without
interest.


                                      -6-

          (b)     Mandatory  Redemption  Events.  (i)  Concurrent  with  the
                  -----------------------------
consummation of an IPO having net proceeds to the Corporation less than or equal
to  $40,000,000,  the Corporation shall, to the extent the Corporation has funds
legally  available  therefor  redeem  the  lesser of (A) the number of shares of
                                           ------
Series  E  Preferred  Stock  then  outstanding  and (B) that number of shares of
Series E Preferred Stock having an aggregate Stated Value and accrued and unpaid
dividends  equal to $256,410 at a redemption price per share equal to the Stated
Value,  together  with  accrued  and unpaid dividends thereon to (and including)
such redemption date, without interest, employing a Dividend Rate of 8.0% on the
portion  to  be  so redeemed for the period from the date of the consummation of
such IPO to (and including) such redemption date; provided, however, that to the
                                                  --------  -------
extent  that  the  Corporation after making any required payments under the Loan
Agreement  (as  defined in Section 9) from the net proceeds of the IPO shall not
have  sufficient funds available to so redeem shares of Series E Preferred Stock
in  accordance  with  this  subsection  (b)(i)  and any Parity Stock entitled to
redemption  in  accordance  with the terms of such Parity Stock, the Corporation
shall  redeem  concurrent with the consummation of the IPO that number of shares
of  Series  E  Preferred Stock and Parity Stock entitled to redemption having an
aggregate  Stated  Value  equal  to  the  balance of the net proceeds of the IPO
remaining after any such payments under the Loan Agreement and shall redeem, the
remaining  shares  of  Series  E Preferred Stock to be redeemed pursuant to this
subsection  (b)(i)  and  Parity Stock entitled to redemption within 120 calendar
days  after  the  consummation of the IPO; provided, further, that to the extent
                                           --------  -------
that  all  shares  of  Series  E Preferred Stock to be redeemed pursuant to this
subsection  (b)(i)  have  not been redeemed within such 120 calendar day period,
the Corporation shall, to the extent the Corporation has funds legally available
therefor,  redeem  all  shares of Series E Preferred Stock then outstanding at a
redemption  price per share equal to the Stated Value, together with accrued and
unpaid  dividends  thereon  to  (and  including)  such  redemption date, without
interest,  employing a Dividend Rate of 8.0% for the period from the date of the
consummation  of  the  IPO  to  (and  including)  such  redemption  date.

               (ii)     Concurrent  with  the  consummation of an IPO having net
proceeds  to the Corporation in excess of $40,000,000, the Corporation shall, to
the  extent  the  Corporation  has  funds legally available therefor, redeem the
lesser  of (I) the number of shares of Series E Preferred Stock then outstanding
- ------
and  (2)  the  number  of shares of Series E Preferred Stock having an aggregate
Stated  Value and accrued and unpaid dividends at least equal to .64% of the net
proceeds  to the Corporation from the IPO, at a redemption price per share equal
to  the Stated Value, together with accrued and unpaid dividends thereon to (and
including)  such redemption date, without interest, employing a Dividend Rate of
8.0%  for  the  period  from  the  date  of the consummation of such IPO to (and
including)  such redemption date; provided, however, that to the extent that the
                                  --------  -------
Corporation  after  giving  effect  to  any  required  payments  under  the Loan
Agreement  would  not  have  sufficient  funds  available to so redeem shares of
Series  E  Preferred  Stock  in  accordance with this subsection (b)(ii) and any
Parity  Stock entitled to redemption in accordance with the terms of such Parity
Stock,  the Corporation shall redeem concurrent with the consummation of the IPO
that  number  of shares of Series E Preferred Stock and Parity Stock entitled to
redemption  having  an  aggregate  stated  value equal to the balance of the net
proceeds  of  the IPO remaining after any such payments under the Loan Agreement
and shall redeem the remaining shares of Series E Preferred Stock to be redeemed
pursuant  to  this  subsection  (b)(ii)  and Parity Stock entitled to redemption
within  90  calendar  days


                                      -7-

after  the  consummation  of the IPO; provided, further, that to the extent that
                                      --------  -------
shares  of  the  Series  E  Preferred  Stock  to  be  redeemed  pursuant to this
subsection  (b)(ii)  having  an  aggregate  Stated  Value and accrued and unpaid
dividends  of  at  least $256,410 have not been redeemed within such 90 calendar
day  period,  the  Corporation  shall,  to  the extent the Corporation has funds
legally  available  therefor  redeem all shares of Series E Preferred Stock then
outstanding  at a redemption price per share equal to the Stated Value, together
with  accrued  and  unpaid  dividends thereon to (and including) such redemption
date,  without  interest,  employing a Dividend Rate of 8.0% for the period from
the  date of the consummation of the IPO to (and including) such redemption date
and;  provided, further,  to the extent that the Corporation has redeemed shares
      --------  -------
of  the  Series  E  Preferred  Stock  to be redeemed pursuant to this subsection
(b)(ii)  having an aggregate Stated Value and accrued and unpaid dividends of at
least  $256,410,  but  less than the full amount of shares of Series E Preferred
Stock  required  by  this  subsection (b)(ii), the Corporation shall on June 15,
1998, to the extent the Corporation has funds legally available therefor, redeem
all  shares  of  Series E Preferred Stock then outstanding at a redemption price
per  share  equal to the Stated Value together with accrued and unpaid dividends
thereon  to  (and  including)  such  redemption  date,  without  interest.

               (iii)     In the event that the Corporation fails to use at least
..64%  of  the  net  proceeds  received  by  the  Corporation from any Subsequent
Offering  (as defined in Section 9) to redeem any outstanding shares of Series E
Preferred Stock on the date of the consummation of such Subsequent Offering, the
Series E Preferred Stock shall be subject to redemption, in whole or in part, in
cash,  as  determined  by the holders of a majority of the outstanding shares of
the Series C Preferred Stock at a redemption price per share equal to the Stated
Value, together with accrued and unpaid dividends thereon to (and including) the
redemption date, without interest. On the redemption date, the Corporation shall
redeem  all  shares of Series E Preferred Stock tendered for redemption pursuant
to  this  subsection  (b)(iii).

          (c)     Redemption  in  the  Event of Acceleration of Indebtedness. In
                  ----------------------------------------------------------
the  event  that  the  Corporation  or  any  Subsidiary shall fail to perform or
observe  any term, covenant or condition related to any Indebtedness (as defined
in  Section 9) of the Corporation or any Subsidiary (other than any Indebtedness
of  Phone  Bass  Systems,  Inc.  ("Phone  Base")  which  is  non-recourse to the
Corporation  or  any  Subsidiary,  other than Phone Base) and the effect of such
failure  to  perform  or  observe  is  (i)  a  failure by the Corporation or any
Subsidiary  to  pay  any  principal  or interest on any Indebtedness when due or
during  any  applicable  grace  period therefor or (ii) receipt of notice by the
Corporation  or  any  Subsidiary of the acceleration of the maturity or required
prepayment  (other  than  by a regularly scheduled required prepayment) prior to
the  stated  maturity  of  any  Indebtedness and demand for payment with respect
therefor,  in  respect  to  Indebtedness  in  an  aggregate  amount in excess of
$500,000 (the "Accelerated Redemption Date"), the Series E Preferred Stock shall
be  subject  to  redemption,  in whole or in part, in cash, as determined by the
holders  of a majority of the outstanding shares of the Series C Preferred Stock
after  the  Accelerated Redemption Date at a redemption price per share equal to
the  Stated  Value,  together  with accrued and unpaid dividends thereon to (and
including)  the  redemption  date, without interest. On the redemption date, the
Corporation  shall  redeem  all  shares of Series E Preferred Stock tendered for
redemption  pursuant  to  this  subsection  (c).


                                      -8-

     (d)     Redemption  in  the  Event of Certain Business Combination.  For so
             ----------------------------------------------------------
long  as  White  River or any of its Affiliates shall own any shares of Series E
Preferred  Stock  (A)  neither the Corporation nor its Material Subsidiaries (as
defined  in  Section  9)  shall  engage  in  any  merger,  reorganization  or
consolidation  (other  than transactions involving the merger, reorganization or
consolidation of a Subsidiary of the Corporation with or into the Corporation or
with  or  into  a  wholly  owned  Subsidiary  of  the  Corporation)  and (B) the
Corporation  shall  not  sell  or otherwise transfer, in a single transaction or
series  of  transactions,  all  or  substantially  all or a material part of the
assets  or  shares  of the Common Stock of the Corporation to or with any Person
(as  defined in Section 9) other than in connection with the sale of the Faneuil
Group  or  to  or  with  the  Corporation  or  a  wholly owned Subsidiary of the
Corporation unless on or prior to the consummation of the transactions described
in  clauses  (A)  and  (B) all shares of the Series E Preferred Stock shall have
been  redeemed  at  a  redemption  price  per  share  equal to the Stated Value,
together  with  accrued  and  unpaid  dividends  thereon to (and including) such
redemption  date,  without  interest.

          (e)     Rights  of  Series  E Preferred Stock Following Redemption. On
                  ----------------------------------------------------------
and  after  any  date  fixed  for redemption, provided that the redemption price
                                              -------- ----
(including  any  accrued  and unpaid dividends to (and including) the date fixed
for  redemption)  has  been  duly paid or segregated and held in trust by a duly
authorized  independent  paying  agent  for  the benefit of the Persons entitled
thereto,  dividends shall cease to accrue on the Series E Preferred Stock called
for  redemption, such shares shall no longer be deemed to be outstanding and all
rights  of  the  holders of such shares as stockholders of the Corporation shall
cease  and the right to receive the moneys payable upon such redemption, without
interest  thereon,  upon  surrender  of the certificates evidencing such shares.

          (f)     Notice  of any Redemption.   Notice of any redemption pursuant
                  -------------------------
to  Section  7(e)  shall be given to the holders of shares of Series E Preferred
Stock  not less than 30 nor more than 60 days prior to the redemption. Notice of
redemption  shall  be  given  by  first  class  mail to such holders' respective
addresses  as  shown  on the stock books of the Corporation and will specify (A)
the  date  fixed  for redemption, (B) the applicable redemption price and (C) in
the  case  of  a  partial redemption, the number of shares of Series E Preferred
Stock  to  be  redeemed and the aggregate number of shares of Series E Preferred
Stock  which  will be outstanding after such redemption. If less than all shares
of  Series  E Preferred Stock then outstanding are to be redeemed, the shares of
Series  E  Preferred  Stock  will be redeemed pro rata from among the holders of
shares  of  Series  E  Preferred  Stock  then  outstanding.

          (g)     Final Redemption Obligations. If the Corporation shall fail at
                  ----------------------------
any  time  to  discharge  its  obligation to redeem shares of Series E Preferred
Stock pursuant to this Section 7 (the "Final Redemption Obligation"), such Final
Redemption  Obligation shall be discharged as soon as the Corporation is able to
discharge  such  Final  Redemption  Obligation  using  funds  legally  available
therefor.

          (h)     Redemption  of  Parity Stock Pro-Rata. If, upon the occurrence
                  -------------------------------------
of  any  event  requiring  redemption  of the shares of Series E Preferred Stock
pursuant  to  this  Section  7,  the  assets of the Corporation, or net proceeds
thereof  shall  be  insufficient  to  redeem  in  full  the  applicable


                                      -9-

amount  of Series E Preferred Stock and any Parity Stock required to be redeemed
by  the  Corporation,  then  the  Corporation  shall  redeem  shares of Series E
Preferred  Stock  and any Parity Stock ratably in accordance with the respective
amounts which would be redeemable if the Series E Preferred Stock and the Parity
Stock  required  to  be  redeemed  by  the  Corporation  were  redeemed in full.

          (i)     Redemption  Exception.  Notwithstanding  anything  in  this
                  ---------------------
Certificate  of  Designation to the contrary, at least one share of the Series E
Preferred Stock shall remain issued and outstanding until such time as no shares
of  the  Series  C  Preferred  Stock  remain  issued  and  outstanding.

          Section  8.     Certain Covenants. Any registered holder of the Series
                          -----------------
E  Preferred  Stock may proceed to protect and enforce its rights and the rights
of  such  holders  by  any available remedy by proceeding at law or in equity to
protect and enforce any such rights, whether for the specific enforcement of any
provision  or  in aid of the exercise of any power granted herein, or to enforce
any  other  proper  remedy.

          Section  9.     Definition.  For  the  purposes of this Certificate of
                          ----------
Designations  of  Series E Redeemable Preferred Stock, the following terms shall
have  the  meanings  indicated:

          "Affiliate" means a Person that directly, or indirectly through one or
more  intermediaries,  controls, or is controlled by, or is under common control
with,  another  Person.

          "Business Day" means any day other than a Saturday, Sunday or a day on
which  banking institutions in the State of New York are authorized or obligated
by  law  or  executive  order  to  close.

          "Capital  Lease"  means  any  lease  of  any  property  (whether real,
personal  or  mixed)  by  the  Corporation  or any of the Subsidiaries as lessee
which, in conformity with generally accepted accounting principles, is accounted
for  as  a  capital  lease on the balance sheet of the Corporation or any of the
Subsidiaries;  provided,  however,  any  such  lease which is nonrecourse to the
               --------   -------
Corporation  or  any  of  the Subsidiaries shall not constitute a Capital Lease.

          "Common  Stock  Equivalents"  means  all  options,  warrants and other
rights  to  acquire  Common Stock or securities convertible into or exchangeable
for  Common  Stock.

          "Contingent  Obligation"  means any contractual obligation, contingent
or  otherwise,  of  one  Person  with respect to any Indebtedness, obligation or
liability  of  another,  including,  without  limitation;  direct  or  indirect
guaranties,  endorsements  (except  for  collection  or  deposit in the ordinary
course of business), notes co-made or discounted, recourse agreements, keep-well
agreements,  agreements  to purchase or repurchase such indebtedness, obligation
or  liability  or  any  security therefor or to provide funds for the payment or
discharge  thereof,  agreements  to  maintain  solvency,


                                      -10-

assets,  level  of  income, or other financial condition, and agreements to make
payment  other  than  for  value  received.

          "Faneuil  Group"  means  GIS  Information  Systems,  Inc., an Illinois
corporation,  Equitel  Corp.,  a  Virginia  corporation,  Original  Research  II
Corporation,  a  Delaware  corporation,  and  Credit Card Service Corporation, a
Delaware  corporation,  collectively.

          "Indebtedness"  means,  with  respect to the Corporation or any of the
Subsidiaries,  at  any  time,  (a)  all  indebtedness,  obligations  or  other
liabilities of the Corporation or any of the Subsidiaries (i) for borrowed money
or evidenced by debt securities, debentures, acceptances, notes or other similar
instruments, (ii) with respect to letters of credit issued for the Corporation's
or any of the Subsidiaries' account, (iii) in respect of Capital Leases and (iv)
which  are  contingent  obligations,  (b) all indebtedness, obligations or other
liabilities of the Corporation or any of the Subsidiaries or others secured by a
Lien  on  any property of the Corporation or any of the Subsidiaries, whether or
not such indebtedness, obligations or liabilities are assumed by the Corporation
or  any  of  the  Subsidiaries,  all  as  of  such  time,  (c) all indebtedness,
obligations  or  other liabilities of the Corporation or any of its subsidiaries
in  respect  of  Interest Rate Contracts and currency hedging agreements, net of
liabilities  owed  to  the  Corporation  or  any  of  the  Subsidiaries  by  the
counterparties thereon, and (d) all preferred stock subject (upon the occurrence
of  any contingency or otherwise) to mandatory redemption, other than the Series
C Preferred Stock, Series D Preferred Stock and Series E Preferred Stock.

          "Interest  Rate Contracts" means interest rate exchange, collar or cap
or  similar  agreements  providing  interest  rate  protection.

          "IPO"  means  the  initial  public  offering of Common Stock on a firm
commitment  basis  pursuant  to  an  effective  registration statement under the
Securities  Act.

          "Lien"  means  any mortgage, deed of trust, pledge, security interest,
encumbrancer  lien or charge of any kind (including any agreement to give any of
the  foregoing,  any  conditional  sale  or other title retention agreement, any
lease  in  the  nature  thereof,  and  the  filing  of  or agreement to give any
financing  statement  under  the  Uniform Commercial Code of any jurisdiction in
connection  with  any  of  the  foregoing).

          "Loan  Agreement"  means (i) the Loan Agreement, dated as of April 29,
1994,  among  CCC  Information  Services  Inc.  and  CCC Development Company, as
Borrowers,  the  financial  institutions  party thereto, as Lenders and Canadian
Imperial  Bank  of  Commerce, as Agent, (ii) the Security Agreement, dated as of
April  29,  1994, among CCC Information Services Inc., Canadian Imperial Bank of
Commerce,  as Agent and Canadian Imperial Bank of Commerce, as Collateral Agent,
(iii) the Guaranty, dated as of April 29, 1994, made by the Corporation in favor
of  the  Lenders  party  to  the  Loan  Agreement  and Canadian Imperial Bank of
Commerce,  as  Agent,  (iv) the Pledge and Security Agreement; dated an of April
29,  1994,  among  the  Corporation,  Canadian  Imperial  Bank


                                      -11-

of  Commerce,  as  Agent  and  Canadian Imperial Bank of Commerce, as Collateral
Agent  and  (v)  each  other  agreement,  document  or  instrument  delivered in
connection  with  the  foregoing.

          "Material  Subsidiary"  means  any  subsidiary  which  produces  or
represents  20%  or more of (i) consolidated net assets of the Corporation, (ii)
consolidated  gross revenues of the Corporation or (iii) consolidated net income
of  the  Corporation.

          "Person"  beans  an  individual  or a corporation, partnership, trust,
incorporated  or  unincorporated association, joint venture, joint stock company
or  any  other  entity  or  organization,  including  a  government or political
subdivision  or  agency  or  instrumentality  thereof.

          "Public  Offering" means a sale of any of the Corporation's securities
pursuant to an effective registration statement under the Securities Act.

          "Securities  Act"  means  the  Securities  Act  of  1933,  as amended.

          "Subsequent Offering" means a sale of Common Stock or any Common Stock
Equivalent  of  the  Corporation  in  a  Public  Offering  after  an  IPO.

          "Subsidiary"  means  (i)  any  Person  of  which  50%  or  more of the
securities having ordinary voting power for the election of directors are at the
time  owned  directly or indirectly by the Corporation or any Subsidiary thereof
(ii)  any  Person of which 50% or more of the joint venture, limited partnership
or  partnership  interests  are  at the time owned directly or indirectly by the
Corporation  or  any  Subsidiary  thereof or (iii) any Person which is a limited
partnership  in  which  the  Corporation  or  any  Subsidiary in at the time the
general  partner  or at the time owns 50% or more of the general partner of such
Person.

                                      -12-







                               STATE OF DELAWARE
                              SECRETARY OF STATE
                           DIVISION OF CORPORATIONS
                           FILED 02:30 PM 11/04/1998
                             981424825 - 2007754

                            CERTIFICATE OF AMENDMENT

                                       OF

                              AMENDED AND RESTATED
                          CERTIFICATE OF INCORPORATION



     CCC  INFORMATION  SERVICES GROUP INC., a corporation organized and existing
under and by virtue of the General Corporation Law of the State of Delaware,

               DOES HEREBY CERTIFY:

FIRST:         That  the  Directors of said corporation,  by  unanimous  written
               consent,  adopted  a resolution proposing and declaring advisable
               the  following  amendment to the Amended and Restated Certificate
               of  Incorporation  of  said  corporation:

               RESOLVED,  that paragraph (b) of Article Fifth of the Amended and
               Restated  Certificate  of  Incorporation  of  the  Corporation is
               hereby  deleted  in its entirety and replaced with the following:

"(b) The number of directors of the Corporation shall be not less than three (3)
nor  more than nine (9) and shall be fixed in accordance with the By-laws of the
Corporation.  Election  of  directors  need  not be by written ballot unless the
By-laws  so  provide."

SECOND:        That  in  lieu  of  a  meeting  and  vote  of  stockholders,  the
               majority  of  the  stockholders  of the common stock and Series E
               Preferred  Stock  have given written consent to said amendment in
               accordance  with  the  provisions  of  Section 228 of the General
               Corporation  Law  of  the  State  of  Delaware;

THIRD:         That  the  aforesaid  amendment  has   been   duly   adopted   in
               accordance  with the applicable provisions of Section 242 and 228
               of  the  General  Corporation  Law  of  the  State  of  Delaware.


                            [Signature page follows]



     IN  WITNESS  WHEREOF,  said  CCC Information Services Group Inc. has caused
this  Certificate of Amendment to be signed by David M. Phillips, its President,
this  3rd  day  of  November,  1998.

                                             CCC INFORMATION SERVICES GROUP INC.

                                             By:  /s/  D. M. Phillips
                                                --------------------------------
                                                  David M. Phillips, President



                                      -2-





                                STATE OF DELAWARE
                                SECRETARY OF STATE
                             DIVISION OF CORPORATIONS
                             FILED 04:00 PM 12/01/2000
                                001602707 - 2007754


                            CERTIFICATE OF AMENDMENT
            TO THE AMENDED AND RESTATED CERTIFICATE OF INCORPORATION
                                       OF
                      CCC  INFORMATION SERVICES GROUP INC.



     CCC  Information  Services Group Inc., a corporation organized and existing
under  and  by  virtue  of the laws of the State of Delaware (the "Corporation")
does  hereby  certify:

     I.     That  the Board of Directors of the Corporation, pursuant to Section
     141(i)  of  the  General  Corporation  Law  of  the  State of Delaware (the
     "Law"), adopted a resolution setting forth the amendment to the Amended and
     Restated  Certificate of Incorporation (the "Certificate") in substantially
     the  form  as  set forth below, declaring it advisable and submitting it to
     the  stockholders  of  the  Corporation  for  their  consideration  of such
     amendment  to  the  Certificate.

     II.    That  at  their  annual  meeting,  held on June 28, 2000 pursuant to
     Section  211  of  the Law, the stockholders of the Corporation approved the
     adoption  of  the amendment to the Certificate in substantially the form as
     set  forth  below.

     III.   That  Article  4.1  of  the  Amended  and  Restated  Certificate  of
     Incorporation  of  the  Corporation  hereby  is  amended  to provide in its
     entirety  as  follows:

     "4.1:  The total number of shares of stock which the Corporation shall have
authority  to  issue is 40,000,000 shares of Common Stock, having a par value of
$.10  per  share  (the  'Common Stock'), and  100,000 shares of Preferred Stock,
                         ------------
having a par value of $1.00 per share (the 'Preferred Stock')."
                                            ----------------

     IV.    That  the foregoing amendment to the Certificate was duly adopted in
     accordance with the provisions of Section 242 of the Law.

                            [SIGNATURE PAGE FOLLOWS)



               IN WITNESS WHEREOF, the Corporation has caused its Executive Vice
               President to execute this Certificate of Amendment to the Amended
               and  Restated  Certificate of Incorporation on its behalf this 30
                                                                              --
               day  of  November, 2000.
                        --------


                                        CCC INFORMATION SERVICES GROUP INC.

                                        By:  /s/  Reid E. Simpson
                                           -------------------------------------

                                            Name: Reid E. Simpson
                                                 -------------------------------

                                            Title: Executive Vice President



                                        2




                              STATE OF DELAWARE
                              SECRETARY OF STATE
                           DIVISION OF CORPORATIONS
                           FILED 04:30 PM 02/13/2001
                             010072448 - 2007754



                      CCC INFORMATION SERVICES GROUP INC.

                     CERTIFICATE OF DESIGNATION, PREFERENCE
                    AND RELATIVE, PARTICIPATING, OPTIONAL AND
                    OTHER SPECIAL RIGHTS OF PREFERRED STOCK
                      AND QUALIFICATIONS, LIMITATIONS AND
                              RESTRICTIONS THEREOF

                         Pursuant to Section 151 of the
                        Delaware General Corporation Law

     CCC INFORMATION SERVICES GROUP INC. (the "Company"), a corporation
organized and existing under the laws of the State of Delaware, hereby certifies
that pursuant to the provisions of Section 151 of the Delaware General
Corporation Law, its Board of Directors, by way of a meeting of its members on
February 11,2001, adopted the following resolution, which resolution remains in
full force and effect as of the date hereof;

     WHEREAS, the Board of Directors of the Company is authorized, within the
limitations and restrictions stated in the Certificate of Incorporation, to fix
by resolution or resolutions the designation of preferred stock and the powers,
preferences and relative participating, optional or other special rights and
qualifications, limitations or restrictions thereof, including, without limiting
the generality of the foregoing, such provisions as may be desired concerning
voting, redemption, dividends, dissolution or the distribution of assets,
conversion or exchange, and such other subjects or matters as may be fixed by
resolution or resolutions of the Board of Directors under the Delaware General
Corporation Law; and

     WHEREAS, it is the desire of the Board of Directors of the Company,
pursuant to its authority as aforesaid, to authorize and fix the terms of the
preferred stock to be designated the Series F Preferred Stock of the Company and
the number of shares constituting such preferred stock;

     NOW, THEREFORE, BE IT RESOLVED, that there is hereby authorized the Series
F Preferred Stock on the terms and with the provisions herein set forth:



                   TERMS, PREFERENCES, RIGHTS AND LIMITATIONS

                                     Of

                            SERIES F PREFERRED STOCK

                                     Of

                      CCC INFORMATION SERVICES GROUP INC.

     The relative rights, preferences, powers, qualifications, limitations and
restrictions - granted to or imposed upon the Series F Preferred Stock or the
holders thereof are as follows:

     I. Definitions. For purposes of this Designation, the following
        -----------
definitions shall apply:

     "Board" shall mean the Board of Directors of the Company.

     "Business Day" shall mean any day other than a Saturday, Sunday or a day on
which banking institutions in the State of New York are authorized or obligated
by law or executive order to close.

     "Common Stock" shall mean the Common Stock, $0.10 par value per share, of
the Company.

     "Company" shall mean CCC Information Services Group Inc., a Delaware
corporation.

     "Exchange Act" shall mean the Securities Exchange Act of 1934, as amended,
or any similar Federal statute, and the rules and regulations of the Securities
and Exchange Commission thereunder, all as the same shall be in effect at the
time. Reference to a particular section of the Securities Exchange Act of 1934,
as amended, shall include reference to the comparable section, it any, of any
such similar Federal statute.

     "Liquidation Preference" shall mean $1.00 per share.

     "Original Issue Date" shall mean the date of the original issuance of
shares of Series F Preferred Stock.

     "Person" shall mean any individual, firm, corporation general partnership,
limited partnership, limited liability company or other entity and shall include
any successor (by merger or otherwise) of such entity.



     "Purchase Agreement" shall mean the Securities Purchase Agreement, dated as
of February 14, 2001, by and among the Company and the Purchaser named therein,
as it may be amended from time to time, a copy of which is on file at the
principal office of the Company.

     "Required Holders" shall mean the holders of at least of a majority of the
outstanding shares of Series F Preferred Stock.

     "Series F Preferred Stock" shall refer to shares of Series F Preferred
Stock, $1.00 par value per share, of the Company.

     "Warrant" shall mean the Warrant, dated as of February 14, 2001, issued
pursuant to the Purchase Agreement, exercisable for up to 1,200,000 shares of
Common Stock.

     2. Designation: Number of Shares. The designation of the preferred stock
        -----------------------------
authorized by this resolution shall be "Series F Preferred Stock," and the
number of shares of Series F Preferred Stock authorized hereby shall be 100
shares.

     3. Dividends. The holders of the Series F Preferred Stock shall not be
        ---------
entitled to receive dividends on shares of Series F Preferred Stock.

     4. Liquidation Rights of Series F Preferred Stock.
        -----------------------------------------------

          (a) In the event of any liquidation, dissolution or winding up of the
Company,  whether  voluntary  or  involuntary, the holders of Series F Preferred
Stock  then  outstanding  shall  be entitled to be paid out of the assets of the
Company  available for distribution to its stockholders, whether such assets are
capital,  surplus  or  earnings,  before  any payment or declaration and setting
apart for payment of any amount shall be made in respect of any shares of Common
Stock or any share of any other class or series of the Company's preferred stock
ranking  junior  to  the Series F Preferred Stock with respect to the payment of
dividends or distribution of assets on liquidation, dissolution or winding up of
the  Company,  but  after any preferences paid to any of the Company's preferred
stock  ranking  senior  to  the Series F Preferred Stock, an amount per share of
Series  F  Preferred  Stock  equal  to  the  Liquidation  Preference.

          (b) If upon any liquidation, dissolution or winding up of the Company,
whether voluntary or involuntary, the assets to be distributed among the holders
of  Series F Preferred Stock shall be insufficient to permit the payment to such
stockholders  of the full preferential amounts aforesaid, then the entire assets
of  the  Company  to  be  distributed  (after  any payment of any amount made to
holders  of  any preferred stock ranking senior to the Series F Preferred Stock)
shall  be distributed ratably among the holders of Series F Preferred Stock on a
share-by-share  basis.



          (c) After payment to the holders of Series F Preferred Stock of the
amounts  set forth in Section 4(a) hereof, the entire remaining assets and funds
of  the Company legally available for distribution, if any, shall be distributed
among  the holders of any Company stock entitled to a preference over the Common
Stock  but ranking junior to the Series F Preferred Stock in accordance with the
terms  thereof  and,  thereafter,  to  the  holders  of  Common  Stock.

     5. Voting Rights. In addition to any voting rights provided by law,
        -------------
the  holders of Series F Preferred Stock shall have the following voting rights:

          (a) So long as any of the Series F Preferred Stock is outstanding,
each  share of Series F Preferred Stock shall entitle the holder thereof to vote
on  all  matters  voted  on by the holders of Common Stock, voting together as a
single  class  with  other  shares  entitled  to  vote  at  all  meetings of the
stockholders of the Company. With respect to any such vote, initially each share
of  Series  F  Preferred  Stock  shall entitle the holder thereof to cast 12,000
votes, which represents the aggregate number of shares of Common Stock for which
the  Warrant  is exercisable divided by 100. In the event any adjustment is made
with  respect  to  shares  of  Common  Stock  underlying the Warrant pursuant to
Section 8 of the Warrant (an "Antidilution Adjustment"), the number of votes per
share  of  Series  F Preferred Stock shall be adjusted accordingly, so that each
share  of  Series F Preferred Stock shall have a number of votes that equals the
aggregate  number  of  shares  of  Common  Stock  for  which the Warrant is then
exercisable  after  giving  effect to an Antidilution Adjustment divided by 100.
Upon  an  Antidilution  Adjustment,  the holders of the Series F Preferred Stock
shall  receive  notice  in  accordance  with  Section  7(c)  hereof.

          (b) As the Warrant is exercised for shares of Common Stock, the number
of  votes per share of Series F Preferred Stock shall decrease accordingly, such
that,  at  any  given  time, each share of Series F Preferred Stock shall have a
number  of  votes that equals the aggregate number of shares of Common Stock for
which  the  Warrant is then exercisable divided by 100. Upon any exercise of the
Warrant,  the  holders  of  Series  F  Preferred  Stock  shall receive notice in
accordance  with  Section  7(c)  hereof.

          (c) The affirmative vote of the Required Holders, voting together as a
single  class,  in person or by proxy, at a special meeting or annual meeting of
stockholders  called  for  the  purpose,  or pursuant to written consent of such
stockholders,  shall  be  necessary  to  authorize,  adopt  or  approve  any
Extraordinary  Event  (as  such  term  is defined in the Warrant) as a result of
which the holders of the Warrant shall thereafter have the right to purchase and
receive,  upon  exercise  of the Warrant, in lieu of the shares of Common Stock,
securities  in the surviving entity that have voting rights with respect to such
entity  (the  "Voting  Securities"); provided, however, that no such vote of the



Required  Holders will be required if, pursuant to such Extraordinary Event, the
Series  F  Preferred  Stock  is  converted  into  the right to receive shares of
preferred  stock  of the surviving entity that, in the aggregate, possess voting
power  with  respect  to  the surviving entity at least equivalent to the voting
power  possessed  by  the  Voting  Securities  that  the  holders of the Warrant
thereafter  have  the  right  to  purchase and receive upon full exercise of the
Warrant.

          (d) The affirmative vote of the Required Holders, voting together as a
single  class,  in  person  or  by  proxy,  at  a  special  or annual meeting of
stockholders  called  for  the purpose, or pursuant to a written consent of such
stockholders,  shall be necessary to authorize, adopt or approve an amendment to
the  Certificate  of Incorporation of the Company which would alter or change in
any  manner  the  terms,  powers, preferences or special rights of the shares of
Series  F  Preferred  Stock  or  grant waivers thereof, or which would otherwise
adversely  affect, in any material respect, the rights of the Series F Preferred
Stock,  provided that no such modification or amendment may, without the consent
of  each  holder  of  Series  F Preferred Stock affected thereby, (A) reduce the
Liquidation  Preference  of  the  Series  F  Preferred  Stock  or (B) reduce the
percentage  of outstanding Series F Preferred Stock necessary to modify or amend
the  terms  thereof  or  to  grant  waivers  thereof.

          (e) The foregoing rights of holders of shares of Series F Preferred
Stock  to take any actions as provided in this Section 5 may be exercised at any
annual  meeting of stockholders or at a special meeting of stockholders held for
such  purpose  as hereinafter provided or at any adjournment thereof or pursuant
to  any  written  consent  of  stockholders.

     6.   Expiration of Series F Preferred Stock. On the earlier of (i) the date
          --------------------------------------
that  the Warrant is exercised in full and all shares of Common Stock underlying
the  Warrant are duly and validly issued or (ii) the Warrant Expiration Date (as
such  term  is defined in the Warrant), the Series F Preferred Stock shall cease
to  have  any  voting rights, and such shares shall be forfeited. The holders of
the  Series  F  Preferred Stock shall receive notice of such event in accordance
with  Section  7(b)  hereof.

     7.   Notice.
          -------

          (a) Upon any partial exercise of the Warrant which causes a decrease
in  the  aggregate  number  of  shares  of Common Stock for which the Warrant is
exercisable,  then, and in each such case, the Company shall promptly deliver to
each  holder  of  the  Series  F  Preferred  Stock,  a certificate signed by the
President  or a Vice President and by the Treasurer or an Assistant Treasurer or
the  Secretary or an Assistant Secretary of the Company setting forth the number
of  shares of Common Stock for which the Warrant has been exercised, the date of
such  exercise,  the  aggregate  number  of  shares



of Common Stock underlying the Warrant after such exercise and the corresponding
voting  power of each share of Series F Preferred Stock calculated in accordance
with  Section  5(b)  hereof.

          (b) If, upon such exercise of the Warrant, the Warrant shall be
exercised in full, then the Company shall promptly deliver to each holder of the
Series  F  Preferred  Stock,  a  certificate  signed  by  the  President or Vice
President  and by the Treasurer or an Assistant Treasurer or the Secretary or an
Assistant  Secretary  of  the  Company  certifying  that  the  Warrant  has been
exercised  in  full.  Holders of shares of Series F Preferred Stock will have 20
Business  Days to turn in to the Company the certificates representing shares of
Series  F  Preferred  Stock.

          (c) Upon an Antidilution Adjustment, the Company shall promptly
deliver  to each holder of Series F Preferred Stock, a certificate signed by the
President or a Vice President and by the Treasurer or Assistant Treasurer or the
Secretary  or  an  Assistant  Secretary  of  the  Company  setting  forth  the
Antidilution  Adjustment, the date of the Antidilution Adjustment, the aggregate
number  of  shares  of Common Stock underlying the Warrant and the corresponding
voting  power of each share of Series F Preferred Stock calculated in accordance
with  Section  5(a)  hereof.

     8.   No Reissuance of Series F Preferred Stock. No Series F Preferred Stock
          -----------------------------------------
acquired  by the Company by reason of redemption, purchase or otherwise shall be
reissued,  and  all  such shares shall be cancelled, retired and eliminated from
the  shares  which  the  Company  shall  be  authorized  to  issue.

     9.   Transferability.  Shares  of  Series  F  Preferred Stock shall only be
          ---------------
transferred to transferees of the Warrant. The number of shares of such Series F
Preferred Stock transferred shall equal the quotient of (i) the number of shares
of Common Stock for which the transferred Warrant is exercisable divided by (ii)
the  number  of  votes  per share of Series F Preferred Stock then applicable to
each  share  of  Series  F  Preferred  Stock.

     10.   Delivery  of  Notices. All notices to the Company permitted hereunder
           ---------------------
shall  be  personally  delivered  or  sent by first class mail, postage prepaid,
addressed  to  its  principal  office located at World Trade Center Chicago, 444
Merchandise  Mart, Chicago, Illinois 60654, at or to such other address at which
its  principal  office  is  located  and as to which notice thereof is similarly
given  to  the  holders  of  the  Series  F  Preferred  Stock at their addresses
appearing  on  the  books  of  the  Company.



     IN  WITNESS  WHEREOF,  CCC  Information Services Group Inc. has caused this
Certificate  to  be signed by its President and Secretary, respectively, on this
13th  day  of  February,  2001.



                                   /s/ Gitesh Ramamurthy
                               -------------------------------------
                               Name:   Gitesh Ramamurthy
                               Title:  President and Chief Executive Officer



                                   /s/ Robert Guttman
                               -------------------------------------
                               Name:   Robert Guttman
                               Title:  Secretary







                              STATE OF DELAWARE
                              SECRETARY OF STATE
                           DIVISION OF CORPORATION
                          FILED 04:30 PM 02/23/2001
                             010091543 - 2007159


                      CCC INFORMATION SERVICES GROUP INC.

                                    CORRECTED
                     CERTIFICATE OF DESIGNATION, PREFERENCE
                    AND RELATIVE, PARTICIPATING, OPTIONAL AND
                    OTHER SPECIAL RIGHTS OF PREFERRED STOCK
                       AND QUALIFICATIONS, LIMITATIONS AW
                              RESTRICTIONS THEREOF

                        PURSUANT TO SECTION 103(F) OF THE
                        DELAWARE GENERAL CORPORATION LAW

     CCC INFORMATION SERVICES GROUP INC. (THE "COMPANY") DOES HEREBY CERTIFY
THAT ON FEBRUARY 13, 2001, THE COMPANY FILED WITH THE SECRETARY OF STATE A
CERTIFICATE OF DESIGNATION WHICH INACCURATELY SET FORTH THE DATES OF THE
INDENTURE AND THE WARRANT AND THE SPELLING OF THE PRESIDENT'S FIRST NAME. THE
TEXT OF THE CERTIFICATE OF DESIGNATION IS HEREBY CORRECTED TO READ IN ITS
ENTIRETY AS FOLLOWS:

     CCC INFORMATION SERVICES GROUP INC. (the "Company"), a corporation
organized and existing under the laws of the State of Delaware, hereby certifies
that pursuant to the provisions of Section 151 of the Delaware General
Corporation Law, its Board of Directors, by way of a meeting of its members on
February 11, 2001, adopted the following resolution, which resolution remains in
full force and effect as of the date hereof:

     WHEREAS, the Board of Directors of the Company is authorized, within the
limitations and restrictions stated in the Certificate of Incorporation, to fix
by resolution or resolutions the designation of preferred stock and the powers,
preferences and relative participating, optional or other special rights and
qualifications, limitations or restrictions thereof, including, without limiting
the generality of the foregoing, such provisions as may be desired concerning
voting, redemption, dividends, dissolution or the distribution of assets,
conversion or exchange, and such other subjects or matters as may be fixed by
resolution or resolutions of the Board of Directors under the Delaware General
Corporation Law; and

     WHEREAS, it is the desire of the Board of Directors of the Company,
pursuant to its authority as aforesaid, to authorize and fix the terms of the
preferred stock to be designated the Series F Preferred Stock of the Company and
the number of shares constituting such preferred stock;

     NOW, THEREFORE, BE IT RESOLVED, that there is hereby authorized the Series
F Preferred Stock on the terms and with the provisions herein set forth:



                   TERMS, PREFERENCES, RIGHTS AND LIMITATIONS

                                       Of

                            SERIES F PREFERRED STOCK

                                       Of

                      CCC INFORMATION SERVICES GROUP INC.

     The relative rights, preferences, powers, qualifications, limitations and
restrictions granted to or imposed upon the Series F Preferred Stock or the
holders thereof are as follows:

     1.   Definitions.  For  purposes  of  this  Designation,  the  following
          -----------
definitions  shall  apply:

     "Board" shall mean the Board of Directors of the Company.

     "Business Day" shall mean any day other than a Saturday, Sunday or a day on
which banking institutions in the State of New York are authorized or obligated
by law or executive order to close.

     "Common Stock" shall mean the Common Stock, $0.10 par value per share, of
the Company.

     "Company" shall mean CCC Information Services Group Inc., a Delaware
corporation.

     "Exchange Act" shall mean the Securities Exchange Act of 1934, as amended,
or any similar Federal statute, and the rules and regulations of the Securities
and Exchange Commission thereunder, all as the same shall be in effect at the
time. Reference to a particular section of the Securities Exchange Act of 1934,
as amended, shall include reference to the comparable section, it any, of any
such similar Federal statute.

     "Liquidation Preference" shall mean $ 1.00 per share.

     "Original Issue Date" shall mean the date of the original issuance of
shares of Series F Preferred Stock.

     "Person" shall mean any individual, firm, corporation, general
partnership, limited partnership, limited liability company or other entity and
shall include any successor (by merger or otherwise) of such entity.



     "Purchase Agreement" shall mean the Securities Purchase Agreement, dated as
of February 23, 2001, by and among the Company and the Purchaser named therein,
as it may be amended from time to time, a copy of which is on file at the
principal office of the Company.

     "Required Holders" shall mean the holders of at least of a majority of the
outstanding shares of Series F Preferred Stock.

     "Series F Preferred Stock" shall refer to shares of Series F Preferred
Stock, $1.00 par value per share, of the Company.

     "Warrant" shall mean the Warrant, dated as of February 23, 2001, issued
pursuant to the Purchase Agreement, exercisable for up to 1,200,000 shares of
Common Stock.

     2.   Designation:  Number of Shares. The designation of the preferred stock
          ------------------------------
authorized by this resolution shall be "Series F Preferred Stock," and the
number of shares of Series F Preferred Stock authorized hereby shall be 100
shares.

     3.Dividends. The holders of  the Series F Preferred Stock shall not be
       ----------
entitled to receive dividends on shares of Series F Preferred Stock.

     4.   Liquidation  Rights  of  Series  F  Preferred  Stock.
          -----------------------------------------------------

          (a) In the event of any liquidation, dissolution or winding up of the
Company, whether voluntary or involuntary, the holders of Series F
Preferred Stock then outstanding shall be entitled to be paid out of the assets
of the Company available for distribution to its stockholders, whether such
assets are capital, surplus or earnings, before any payment or declaration and
setting apart for payment of any amount shall be made in respect of any shares
of Common Stock or any share of any other class or series of the Company's
preferred stock ranking junior to the Series F Preferred Stock with respect to
the payment of dividends or distribution of assets on liquidation, dissolution
or winding up of the Company, but after any preferences paid to any of the
Company's preferred stock ranking senior to the Series F Preferred Stock, an
amount per share of Series F Preferred Stock equal to the Liquidation
Preference.

          (b) If upon any liquidation, dissolution or winding up of the Company,
whether voluntary or involuntary, the assets to be distributed among the holders
of Series F Preferred Stock shall be insufficient to permit the payment to such
stockholders of the full preferential amounts aforesaid, then the entire assets
of the Company to be distributed (after any payment of any amount made to
holders of any preferred stock ranking senior to the Series F Preferred Stock)
shall be distributed ratably among the holders of Series F Preferred Stock on a
share-by-share basis.



          (c) After payment to the holders of Series F Preferred Stock of the
amounts set forth in Section 4(a) hereof, the entire remaining assets and funds
of the Company legally available for distribution, if any, shall be distributed
among the holders of any Company stock entitled to a preference over the Common
Stock but ranking junior to the Series F Preferred Stock in accordance with the
terms thereof and, thereafter, to the holders of Common Stock.

     5.   Voting  Rights.  In addition to any voting rights provided by law,
          --------------
the holders of Series F Preferred Stock shall have the following voting rights:

          (a) So long as any of the Series F Preferred Stock is outstanding,
each share of Series F Preferred Stock shall entitle the holder thereof to vote
on all matters voted on by the holders of Common Stock, voting together as a
single class with other shares entitled to vote at all meetings of the
stockholders of the Company. With respect to any such vote, initially each share
of Series F Preferred Stock shall entitle the holder thereof to cast 12,000
votes, which represents the aggregate number of shares of Common Stock for which
the Warrant is exercisable divided by 100. In the event any adjustment is made
with respect to shares of Common Stock underlying the Warrant pursuant to
Section 8 of the Warrant (an "Antidilution Adjustment"), the number of votes per
share of Series F Preferred Stock shall be adjusted accordingly, so that each
share of Series F Preferred Stock shall have a number of votes that equals the
aggregate number of shares of Common Stock for which the Warrant is then
exercisable after giving effect to an Antidilution Adjustment divided by 100.
Upon an Antidilution Adjustment, the holders of the Series F Preferred Stock
shall receive notice in accordance with Section 7(c) hereof.

          (b) As the Warrant is exercised for shares of Common Stock, the number
of votes per share of Series F Preferred Stock shall decrease accordingly,
such that, at any given time, each share of Series F Preferred Stock shall have
a number of votes that equals the aggregate number of shares of Common Stock for
which the Warrant is then exercisable divided by 100. Upon any exercise of the
Warrant, the holders of Series F Preferred Stock shall receive notice in
accordance with Section 7(a) hereof.

          (c) The affirmative vote of the Required Holders, voting together as a
single class, in person or by proxy, at a special meeting or annual meeting
of stockholders called for the purpose, or pursuant to written consent of such
stockholders, shall be necessary to authorize, adopt or approve any
Extraordinary Event (as such term is defined in the Warrant) as a result of
which the holders of the Warrant shall thereafter have the right to purchase and
receive, upon exercise of the Warrant, in lieu of the shares of Common Stock,
securities in the surviving entity that have voting rights with respect to such
entity (the "Voting Securities"); provided, however, that no such vote of the



Required Holders will be required if, pursuant to such Extraordinary Event, the
Series F Preferred Stock is converted into the right to receive shares of
preferred stock of the surviving entity that, in the aggregate, possess voting
power with respect to the surviving entity at least equivalent to the voting
power possessed by the Voting Securities that the holders of the Warrant
thereafter have the right to purchase and receive upon full exercise of the
Warrant.

          (d) The affirmative vote of the Required Holders, voting together as a
single class, in person or by proxy, at a special or annual meeting of
stockholders called for the purpose, or pursuant to a written consent of such
stockholders, shall be necessary to authorize, adopt or approve an amendment to
the Certificate of Incorporation of the Company which would alter or change in
any manner the terms, powers, preferences or special rights of the shares of
Series F Preferred Stock or grant waivers thereof, or which would otherwise
adversely affect, in any material respect, the rights of the Series F Preferred
Stock, provided that no such modification or amendment may, without the consent
of each holder of Series F Preferred Stock affected thereby, (A) reduce the
Liquidation Preference of the Series F Preferred Stock or (B) reduce the
percentage of outstanding Series F Preferred Stock necessary to modify or amend
the terms thereof or to grant waivers thereof.

          (e) The foregoing rights of holders of shares of Series F Preferred
Stock to take any actions as provided in this Section 5 may be exercised at any
annual meeting of stockholders or at a special meeting of stockholders held for
such purpose as hereinafter provided or at any adjournment thereof or pursuant
to any written consent of stockholders.

     6.     Expiration  of  Series  F Preferred Stock. On the earlier of (i) the
            ------------------------------------------
date that the Warrant is exercised in full and all shares of Common Stock
underlying the Warrant are duly and validly issued or (ii) the Warrant
Expiration Date (as such term is defined in the Warrant), the Series F Preferred
Stock shall cease to have any voting rights, and such shares shall be forfeited.
The holders of the Series F Preferred Stock shall receive notice of such event
in accordance with Section 7(b) hereof.

     7.     Notice.
            -------

          (a) Upon any partial exercise of the Warrant which causes a decrease
in the aggregate number of shares of Common Stock for which the Warrant is
exercisable, then, and in each such case, the Company shall promptly deliver to
each holder of the Series F Preferred Stock, a certificate signed by the
President or a Vice President and by the Treasurer or an Assistant Treasurer or
the Secretary or an Assistant Secretary of the Company setting forth the number
of shares of Common Stock for which the Warrant has been exercised, the date of
such exercise, the aggregate number of shares



of Common Stock underlying the Warrant after such exercise and the corresponding
voting power of each share of Series F Preferred Stock calculated in accordance
with Section 5(b) hereof.

          (b) If, upon such exercise of the Warrant, the Warrant shall be
exercised in full, then the Company shall promptly deliver to each holder of the
Series F Preferred Stock, a certificate signed by the President or Vice
President and by the Treasurer or an Assistant Treasurer or the Secretary or an
Assistant Secretary of the Company certifying that the Warrant has been
exercised in full Holders of shares of Series F Preferred Stock will have 20
Business Days to turn in to the Company the certificates representing shares of
Series F Preferred Stock.

          (c) Upon an Antidilution Adjustment, the Company shall promptly
deliver to each holder of Series F Preferred Stock, a certificate signed by the
President or a Vice President and by the Treasurer or Assistant Treasurer or the
Secretary or an Assistant Secretary of the Company setting forth the
Antidilution Adjustment, the date of the Antidilution Adjustment, the aggregate
number of shares of Common Stock underlying the Warrant and the corresponding
voting power of each share of Series F Preferred Stock calculated in accordance
with Section 5(a) hereof.

     8.     No  Reissuance  of  Series  F Preferred Stock. No Series F Preferred
            ---------------------------------------------
Stock acquired by the Company by reason of redemption, purchase or otherwise
shall be reissued, and all such shares shall be cancelled, retired and
eliminated from the shares which the Company shall be authorized to issue.

     9.     Transferability.  Shares  of  Series F Preferred Stock shall only be
            ---------------
transferred to transferees of the Warrant. The number of shares of such Series F
Preferred Stock transferred shall equal the quotient of (i) the number of shares
of Common Stock for which the transferred Warrant is exercisable divided by (ii)
the number of votes per share of Series F Preferred Stock then applicable to
each share of Series F Preferred Stock.

     10.     Delivery of Notices. All notices to the Company permitted hereunder
             -------------------
shall be personally delivered or sent by first class mail, postage prepaid,
addressed to its principal office located at World Trade Center Chicago, 444
Merchandise Mart, Chicago, Illinois 60654, at or to such other address at which
its principal office is located and as to which notice thereof is similarly
given to the holders of the Series F Preferred Stock at their addresses
appearing on the books of the Company.



     IN WITNESS WHEREOF, CCC Information Services Group Inc. has caused this
Certificate to be signed by its President and Secretary, respectively, on this
13th day of February, 2001.



                                   /s/ Githesh Ramamurthy
                               -------------------------------------------------
                               Name:   Githesh Ramamurthy
                               Title:  President and Chief Executive Officer



                                   /s/ Robert Guttman
                               -------------------------------------------------
                               Name:   Robert Guttman
                               Title:  Secretary



     IN WITNESS WHEREOF, CCC Information Services Group Inc has caused this
Corrected Certificate to be signed by its President and Secretary, respectively,
on this 23d day of February, 2001.
        ---



                                   /s/ Githesh  Ramamurthy
                               -------------------------------------------------
                               NAME:   Githesh  Ramamurthy
                               Title:  President and Chief Executive Officer



                                   /s/ Robert Guttman
                               -------------------------------------------------
                               Name:   Robert Guttman
                               Title:  Secretary