UNITED STATES SECURITIES AND EXCHANGE COMMISSION Washington, D.C. 20549 FORM 10-Q [X] QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the quarterly period ended September 30, 2004 [ ] TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 Commission File Number: 000-28600 CCC INFORMATION SERVICES GROUP INC. (Exact name of registrant as specified in its charter) DELAWARE 54-1242469 (State or other jurisdiction of (I.R.S. Employer incorporation or organization) Identification Number) WORLD TRADE CENTER CHICAGO 444 MERCHANDISE MART CHICAGO, ILLINOIS 60654 (Address of principal executive offices, including zip code) (312) 222-4636 (Registrant's telephone number, including area code) Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days. Yes X No __ - Indicate by check mark whether the Registrant is an accelerated filer (as defined in Rule 12b-2 of the Act). Yes X No __ As of October 29, 2004, 15,896,774 shares of CCC Information Services Group Inc. common stock, par value $0.10 per share, were outstanding. TABLE OF CONTENTS PART I. FINANCIAL INFORMATION PAGE Item 1. Financial Statements (Unaudited) Consolidated Interim Statements of Operations. . . . . . . . . . . 1 Consolidated Interim Balance Sheets. . . . . . . . . . . . . . . . 2 Consolidated Interim Statements of Cash Flows. . . . . . . . . . . 3 Notes to Consolidated Interim Financial Statements . . . . . . . . 4 Item 2. Management's Discussion and Analysis of Financial Condition and Results of Operations. . . . . . . . . . . . . . . . . . . . . . . 14 Item 3. Quantitative and Qualitative Disclosures About Market Risk . . . . 25 Item 4. Controls and Procedures. . . . . . . . . . . . . . . . . . . . . . 25 PART II. OTHER INFORMATION Item 1. Legal Proceedings. . . . . . . . . . . . . . . . . . . . . . . . . 26 Item 2. Unregistered Sales of Equity Securities and Use of Proceeds 26 Item 3. Defaults Upon Senior Securities. . . . . . . . . . . . . . . . . . 27 Item 4. Submission of Matters to a Vote of Security Holders. . . . . . . . 27 Item 5. Other Information. . . . . . . . . . . . . . . . . . . . . . . . . 27 Item 6. Exhibits and Reports on Form 8-K . . . . . . . . . . . . . . . . . 27 SIGNATURES . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 EXHIBIT INDEX. . . . . . . . . . . . . . . . . . . . . . . . . . . 30 CCC INFORMATION SERVICES GROUP INC. AND SUBSIDIARIES CONSOLIDATED INTERIM STATEMENTS OF OPERATIONS (IN THOUSANDS, EXCEPT PER SHARE AMOUNTS) (UNAUDITED) THREE MONTHS ENDED NINE MONTHS ENDED SEPTEMBER 30, SEPTEMBER 30, ------------------------------------- 2004 2003 2004 2003 ------------------------------------- Revenues. . . . . . . . . . . . . . . . . . . . . $49,092 $48,621 $148,168 $144,450 Expenses: Production and customer support. . . . . . . . . 7,976 8,279 24,132 23,377 Commissions, royalties and licenses. . . . . . . 3,166 3,184 9,485 8,614 Selling, general and administrative. . . . . . . 17,086 16,699 54,120 52,415 Depreciation and amortization. . . . . . . . . . 1,719 1,944 5,628 5,888 Product development and programming. . . . . . . 7,175 7,838 23,302 23,690 Stock compensation expense non-cash. . . . . . . 13,139 - 13,139 - Restructuring charges. . . . . . . . . . . . . . - - 886 1,061 Litigation Settlement. . . . . . . . . . . . . . (2,586) - (2,586) - --------------------------------------- Total operating expenses. . . . . . . . . . . . . 47,675 37,944 128,106 115,045 Operating income. . . . . . . . . . . . . . . . . 1,417 10,677 20,062 29,405 Interest expense. . . . . . . . . . . . . . . . . (1,199) (169) (1,471) (556) Other income, net . . . . . . . . . . . . . . . . 265 45 432 201 Equity in income (loss) of ChoiceParts investment 161 (150) 365 (144) --------------------------------------- Income before income taxes. . . . . . . . . . . . 644 10,403 19,388 28,906 Income tax provision. . . . . . . . . . . . . . . (161) (4,052) (7,356) (11,090) --------------------------------------- Net income. . . . . . . . . . . . . . . . . . . . $ 483 $ 6,351 $ 12,032 $ 17,816 ======================================= PER SHARE DATA: Income per common share: Basic. . . . . . . . . . . . . . . . . . . . . . $ 0.02 $ 0.24 $ 0.47 $ 0.68 ======================================= Diluted. . . . . . . . . . . . . . . . . . . . . $ 0.02 $ 0.23 $ 0.45 $ 0.65 ======================================= Weighted average shares outstanding: Basic. . . . . . . . . . . . . . . . . . . . . . 22,965 26,256 25,351 26,210 Diluted. . . . . . . . . . . . . . . . . . . . . 24,161 27,484 26,629 27,621 The accompanying notes are an integral part of these consolidated financial statements. CCC INFORMATION SERVICES GROUP INC. AND SUBSIDIARIES CONSOLIDATED INTERIM BALANCE SHEETS (IN THOUSANDS, EXCEPT PER SHARE AMOUNTS) (UNAUDITED) SEPTEMBER 30, DECEMBER 31, 2004 2003 ------------------------------ ASSETS Cash and cash equivalents. . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 11,427 $ 20,755 Short-term investments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . - 7,004 Accounts receivable (net of allowances of $2,425 and $2,943 at September 30, 2004 and December 31, 2003, respectively) . . . . . . . . . . . . . . . . . . 13,872 10,247 Other current assets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7,879 8,369 ------------------------------ Total current assets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33,178 46,375 Property and equipment (net of accumulated depreciation of $38,471 and $36,211 at September 30, 2004 and December 31, 2003, respectively). . . . . . 11,845 12,776 Intangible assets (net of accumulated amortization of $1,355 and $713 at September 30,2004 and December 31, 2003, respectively). . . . . . . . . . . . 1,512 2,153 Goodwill . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15,747 15,747 Deferred income taxes (net of valuation allowance of $11,599). . . . . . . . . . 12,952 9,127 Investments. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 630 265 Other assets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3,814 292 ------------------------------ Total assets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 79,678 $ 86,735 ============================== LIABILITIES AND STOCKHOLDERS' (DEFICIT) EQUITY Accounts payable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 9,061 $ 5,937 Accrued expenses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18,602 16,522 Income taxes payable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3,653 1,602 Current portion of long-term debt. . . . . . . . . . . . . . . . . . . . . . . . 1,775 - Deferred revenues. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7,255 7,930 Other current liabilities. . . . . . . . . . . . . . . . . . . . . . . . . . . . 370 97 ------------------------------ Total current liabilities. . . . . . . . . . . . . . . . . . . . . . . . . . . . 40,716 32,088 Long-term debt . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168,281 - Other liabilities. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2,000 3,064 ------------------------------ Total liabilities. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 210,997 35,152 ------------------------------ Commitments and contingencies Preferred stock ($1.00 par value, 100 shares authorized, issued and outstanding) - - Common stock ($0.10 par value, 40,000,000 shares authorized, 15,879,528 and 26,376,839 shares outstanding at September 30, 2004 and December 31, 2003, respectively) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1,588 3,034 Additional paid-in capital . . . . . . . . . . . . . . . . . . . . . . . . . . . 4,201 131,590 Accumulated deficit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (84,856) (36,838) Treasury stock, at cost (4,460,501 and 4,094,665 common shares in treasury at September 30, 2004 and December 31, 2003, respectively). . . . . . . . . . . (52,252) (46,203) ------------------------------ Total stockholders' (deficit) equity . . . . . . . . . . . . . . . . . . . . . . (131,319) 51,583 ------------------------------ Total liabilities and stockholders' (deficit) equity . . . . . . . . . . . . . . $ 79,678 $ 86,735 ============================== The accompanying notes are an integral part of these consolidated financial statements. CCC INFORMATION SERVICES GROUP INC. AND SUBSIDIARIES CONSOLIDATED STATEMENTS OF CASH FLOWS (IN THOUSANDS) NINE MONTHS ENDED SEPTEMBER 30, 2004 2003 --------------------- Operating Activities: Net income. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 12,032 $ 17,816 Adjustments to reconcile net income to net cash provided by operating activities: Restructuring charges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 886 1,061 Equity in net (income) losses of ChoiceParts. . . . . . . . . . . . . . . . . . (365) 144 Depreciation and amortization of property and equipment . . . . . . . . . . . . 4,986 5,388 Amortization of intangible assets . . . . . . . . . . . . . . . . . . . . . . . 642 500 Deferred income tax provision . . . . . . . . . . . . . . . . . . . . . . . . . (3,825) 585 Compensation expense related to issuance of restricted stock. . . . . . . . . . 22 5 Stock compensation expense non-cash . . . . . . . . . . . . . . . . . . . . . . 13,139 - Income tax benefit related to exercise of options . . . . . . . . . . . . . . . 827 306 Other, net. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84 80 Changes in: Accounts receivable, net. . . . . . . . . . . . . . . . . . . . . . . . . . . . (3,625) (658) Other current assets. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 490 (128) Other assets. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 (58) Accounts payable. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3,124 (593) Accrued expenses. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1,210 (5,511) Income taxes payable. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2,051 1,046 Deferred revenues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (675) 934 Other current liabilities . . . . . . . . . . . . . . . . . . . . . . . . . . . 432 (62) Other liabilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (1,064) (949) -------------------- Net cash provided by operating activities . . . . . . . . . . . . . . . . . . . . . 30,399 19,906 -------------------- Investing Activities: Capital expenditures. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (4,085) (4,828) Purchase of short-term investments. . . . . . . . . . . . . . . . . . . . . . . - (7,008) Proceeds from sale of short-term investments. . . . . . . . . . . . . . . . . . 7,004 - Acquisition of Comp-Est, Inc. . . . . . . . . . . . . . . . . . . . . . . . . . - (13,205) -------------------- Net cash provided by (used for) investing activities. . . . . . . . . . . . . . . . 2,919 (25,041) -------------------- Financing Activities: Proceeds from borrowings on long-term debt. . . . . . . . . . . . . . . . . . . 177,500 - Principal repayments on long-term debt. . . . . . . . . . . . . . . . . . . . . (7,444) - Self-tender offer of common stock . . . . . . . . . . . . . . . . . . . . . . . (210,000) - Payments of self-tender offer costs . . . . . . . . . . . . . . . . . . . . . . (935) - Payment of debt issuance costs. . . . . . . . . . . . . . . . . . . . . . . . . (3,550) - Proceeds from exercise of stock options . . . . . . . . . . . . . . . . . . . . 3,035 1,185 Payment of withholding tax related to exercise of stock options . . . . . . . . (1,415) - Proceeds from employee stock purchase plan. . . . . . . . . . . . . . . . . . . 321 294 Payment of principal and interest on notes receivable from officer. . . . . . . - 1,506 Principal repayments of capital lease obligations . . . . . . . . . . . . . . . (158) (359) -------------------- Net cash (used for) provided by financing activities. . . . . . . . . . . . . . . . (42,646) 2,626 -------------------- Net decrease in cash and cash equivalents . . . . . . . . . . . . . . . . . . . . . (9,328) (2,509) Cash and cash equivalents: Beginning of period . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20,755 20,200 -------------------- End of period . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 11,427 $ 17,691 ==================== Supplemental Disclosure: Cash paid: Interest. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1,057 176 Taxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7,862 9,096 The accompanying notes are an integral part of these consolidated financial statements. CCC INFORMATION SERVICES GROUP INC. AND SUBSIDIARIES NOTES TO CONSOLIDATED FINANCIAL STATEMENTS NOTE 1- DESCRIPTION OF BUSINESS AND ORGANIZATION CCC Information Services Group Inc. ("CCCG"), incorporated in Delaware in 1983 and headquartered in Chicago, Illinois, is a holding company, which operates through its wholly owned subsidiary, CCC Information Services Inc. ("CCC"). CCC and CCCG are collectively referred to herein as the "Company" or "we." We employed 758 full-time employees at September 30, 2004, compared to 872 at this time in 2003. We automate the process of evaluating and settling automobile claims, which allows our customers to integrate estimate information, labor time and cost, recycled parts and various other calculations derived from our extensive databases, electronic images, documents and related information into organized electronic workfiles. We develop, market and supply a variety of automobile claim products and services which enable customers in the automobile claims industry, including automobile insurance companies, collision repair facilities, independent appraisers and automobile dealers, to manage the automobile claim and vehicle restoration process. Our principal products and services are CCC Pathways collision estimating software ("CCC Pathways"), which provides our customers with access to various automobile information databases and claims management software, and CCC Valuescope Claim Services ("CCC Valuescope"), which is used by automobile insurance companies and independent appraisers in processing claims involving private passenger vehicles that have been heavily damaged or stolen. As of September 30, 2004, White River Ventures Inc. ("White River") held approximately 31% of our outstanding common stock. In September 1998, White River Corporation, the sole shareholder of White River, was acquired by Demeter Holdings Corporation, which is solely controlled by the President and Fellows of Harvard College, a Massachusetts educational corporation and title-holding company for the endowment fund of Harvard University. Charlesbank Capital Partners LLC serves as the investment manager with respect to the investment of White River in the Company. NOTE 2- SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES Basis of Presentation The accompanying consolidated interim financial statements as of and for the nine months ended September 30, 2004 and 2003 are unaudited. We are of the opinion that all material adjustments, consisting only of normal recurring adjustments, necessary for a fair presentation of our interim results of operations and financial condition have been included. The results of operations for any interim period should not be regarded as necessarily indicative of results of operations for any future period. The consolidated interim financial statements should be read in conjunction with our Annual Report on Form 10-K for the year ended December 31, 2003 filed with the Securities and Exchange Commission ("SEC"). Our consolidated financial statements are prepared in accordance with accounting principles generally accepted in the United States of America ("GAAP"). These accounting principles require that we make certain estimates, judgments and assumptions. We believe that our estimates, judgments and assumptions are reasonable based on information available at the time that these estimates, judgments and assumptions are made. These estimates, judgments and assumptions can affect the reported amounts of assets and liabilities as of the date of the consolidated financial statements as well as the reported amounts of revenue and expenses during the periods presented. To the extent that there are material differences between these estimates and actual results, our consolidated financial statements may be affected. Cash and cash equivalents The Company considers all highly liquid investments purchased with an original maturity of three months or less at the date of purchase to be cash equivalents. All cash equivalents are carried at cost, which approximates fair value. Any realized gains or losses are shown in the accompanying consolidated statements of operations in other income or expense. Revenue Recognition Revenues are recognized after services are provided, when persuasive evidence of an arrangement exists, the fee is fixed and determinable and when collection is probable. Revenue is deferred until all of the above-mentioned criteria are met. Revenues are reflected net of customer allowances, which are based on the application of a predetermined percentage. Goodwill Under the provisions of Statement of Financial Accounting Standards ("SFAS") No. 141 "Business Combinations," the purchase method of accounting is used for all business combinations. The purchase method of accounting requires that the excess of purchase price paid over the estimated fair value of identifiable tangible and intangible net assets of acquired businesses be recorded as goodwill. Under the provisions of SFAS No. 142 "Goodwill and Intangible Assets" ("SFAS 142"), goodwill is no longer amortized. Under SFAS 142, goodwill is reviewed for impairment on at least an annual basis, when events or changes in circumstances indicate that the carrying value of such assets may not be recoverable. Recoverability of goodwill is evaluated using a two-step process. The first step involves a comparison of the fair value of a reporting unit with its carrying value. If the carrying value of the reporting unit exceeds its fair value, the second step of the process involves a comparison of the implied fair value and carrying value of the goodwill of that reporting unit. If the carrying value of the goodwill exceeds the implied fair value of that goodwill, an impairment loss is recognized in an amount equal to the excess. In accordance with SFAS 142, we completed our annual impairment analysis during the first quarter of 2004. We believe no events or changes in circumstances have occurred since our annual impairment testing to indicate that the carrying value of such assets may not be recoverable as of September 30, 2004. The aggregate goodwill balance as of September 30, 2004 was $15.7 million. The balance from the 1988 acquisition that included CCC Valuescope was $4.9 million, and the remaining balance of $10.8 million represents the goodwill from the Comp-Est acquisition completed during February 2003. Deferred Financing Costs Deferred financing costs are capitalized and amortized as interest expense over the term of CCC's underlying financing agreement. As of September 30, 2004, deferred financing costs of $3.5 million net of accumulated amortization of $0.1 million was included in 'other assets' in the Company's consolidated interim balance sheet. Earnings Per Share Information Basic earnings per share ("EPS") excludes the dilutive effect of common stock equivalents and is computed by dividing net income by the weighted-average number of shares outstanding during the period. Diluted EPS includes the dilutive effect of common share equivalents and is computed using the weighted-average number of common and common stock equivalent shares outstanding during the period. Common stock equivalents consist of stock options and certain other equity instruments. Using the treasury method, for the three and nine month periods ended September 30, 2004, options to purchase a weighted average number of 487,647 and 518,110 shares of common stock, respectively, were not included in the computations of diluted earnings per share because the options' exercise prices were greater than the average market price of the common shares during the period. THREE MONTHS ENDED NINE MONTHS ENDED SEPTEMBER 30, SEPTEMBER 30, -------------------------------------- 2004 2003 2004 2003 -------------------------------------- Net income . . . . . . . . . . . . . . . . . . . . $ 483 $ 6,351 $12,032 $17,816 ====================================== Weighted average common shares outstanding: Shares attributable to common stock outstanding 22,965 26,256 25,351 26,210 Shares attributable to common stock equivalents outstanding. . . . . . . . . . . . . . . . . . 1,196 1,228 1,278 1,411 -------------------------------------- 24,161 27,484 26,629 27,621 ====================================== Per share net income: Basic . . . . . . . . . . . . . . . . . . . . . $ 0.02 $ 0.24 $ 0.47 $ 0.68 ====================================== Diluted . . . . . . . . . . . . . . . . . . . . $ 0.02 $ 0.23 $ 0.45 $ 0.65 ====================================== Stock Based Compensation The Company follows SFAS No. 123, "Accounting for Stock Based Compensation" ("SFAS 123"). As allowed by SFAS 123, the Company has elected to continue to account for its stock based compensation programs according to the provisions of Accounting Principles Board ("APB") Opinion No. 25, "Accounting for Stock Issued to Employees." The Company has adopted the disclosure provisions required by SFAS 123. The Company applies APB No. 25 in accounting for its stock option plans and employee stock purchase plan, and accordingly, has not recognized compensation cost in the accompanying consolidated statement of operations, except for the compensation charge recognized in connection with the self-tender offer. Had compensation cost been recognized based on fair value as of the grant dates as prescribed by SFAS 123, the Company's net income applicable to common stock and related per share amounts would have been impacted as indicated below (in thousands, except per share data): THREE MONTHS ENDED NINE MONTHS ENDED SEPTEMBER 30, SEPTEMBER 30, -------------------------------------- 2004 2003 2004 2003 -------------------------------------- Net income: As reported . . . . . . . . . . . . $ 483 $ 6,351 $12,032 $ 17,816 Pro forma . . . . . . . . . . . . . $ 58 $ 5,600 $10,561 $ 15,936 Per share net income - basic: As reported . . . . . . . . . . . . $ 0.02 $ 0.24 $ 0.47 $ 0.68 Pro forma . . . . . . . . . . . . . $ 0.00 $ 0.21 $ 0.42 $ 0.61 Per share net income - diluted: As reported . . . . . . . . . . . . $ 0.02 $ 0.23 $ 0.45 $ 0.65 Pro forma . . . . . . . . . . . . . $ 0.00 $ 0.20 $ 0.40 $ 0.58 Weighted average shares outstanding: Basic . . . . . . . . . . . . . . . 22,965 26,256 25,351 26,210 Diluted . . . . . . . . . . . . . . 24,161 27,484 26,629 27,621 Assumptions used: Expected volatility . . . . . . . . 66.7% 73.5 % 66.7% 73.5 % Risk free rate. . . . . . . . . . . 3.4% 2.8 % 3.4% 2.8 % Expected option life. . . . . . . . 5.5yrs 5.5yrs 5.5yrs 5.5 yrs Dividend yield. . . . . . . . . . . - - - - The stock-based employee compensation costs arising out of the restricted stock issued are included in net income as reported and have been immaterial for the three and nine months ended September 30, 2004 and 2003. A pre-tax non-cash stock compensation charge relating to the exercise of options in connection with the self-tender offer of approximately $13.1 million is also included in net income as reported. The effects of applying SFAS 123 in the above pro forma disclosures are not necessarily indicative of future amounts as they do not include the effects of awards granted prior to 1995, some of which would have had income statement effects in 2004 and 2003. Additionally, future amounts are likely to be affected by the number of grants awarded since additional awards are generally expected to be made at varying amounts. Pervasiveness of Estimates The preparation of financial statements in conformity with GAAP requires management to make estimates and assumptions that affect the reported amount of assets and liabilities and disclosure of contingent assets and liabilities as of the date of the consolidated financial statements, and that affect the reported amounts of revenues and expenses during the reporting period. Actual results could differ from these estimates. Commitments and Contingencies Loss contingencies are recorded as liabilities when it is probable that a liability has been incurred and the amount of the loss is reasonably estimable. Contingent liabilities are often resolved over long time periods. Estimating probable losses requires analysis of multiple factors that often depend on judgments about potential actions by third parties such as regulators. We regularly evaluate current information available to us to determine whether such accruals should be adjusted. Indemnification Disclosure In the normal course of business, we are a party to a variety of agreements pursuant to which we may be obligated to indemnify the other party with respect to certain matters. Generally, these obligations arise in the context of agreements entered into by us, under which we customarily agree to hold the other party harmless against losses arising from a breach of representations and covenants related to such matters as title to assets sold, certain intellectual property rights and, in certain circumstances, specified environmental matters. These terms are common in the industry in which we conduct business. In each of these circumstances, payment by us is subject to certain monetary and other limitations and is conditioned on the other party making an adverse claim pursuant to the procedures specified in the particular agreement, which typically allow us to challenge the other party's claims. We evaluate estimated losses for such indemnifications under SFAS No. 5, "Accounting for Contingencies" as interpreted by the Financial Accounting Standards Board ("FASB") Interpretation No. 45, "Guarantor's Accounting and Disclosure Requirements for Guarantees, Including Indirect Guarantees of Indebtedness of Others" ("FIN 45"). We consider such factors as the degree of probability of an unfavorable outcome and the ability to make a reasonable estimate of the amount of loss. To date, we have not encountered material costs as a result of such obligations and as of September 30, 2004, have not recorded any liabilities related to such indemnifications in our financial statements, as we do not believe the likelihood of a material obligation is probable. NOTE 3 - INVESTMENT IN CHOICEPARTS In 2000, we formed a new independent Company, ChoiceParts, LLC ("ChoiceParts"), with ADP and The Reynolds and Reynolds Company. ChoiceParts operates an electronic parts exchange for the auto parts marketplace for franchised auto retailers, collision repair facilities and other parts suppliers. We have a 27.5% equity interest in ChoiceParts, which is accounted for under the equity method. Summary financial information for ChoiceParts is as follows (in thousands): THREE MONTHS NINE MONTHS ENDED ENDED SEPTEMBER 30, SEPTEMBER 30, ------------------------------- 2004 2003 2004 2003 ------------------------------- Revenues . . . . . . . . . . . $1,918 $2,604 $6,249 $8,582 =============================== Income (loss) from operations. $ 587 $ (298) $1,438 $ (294) =============================== Net income (loss). . . . . . . $ 609 $ (298) $1,456 $ (318) =============================== NOTE 4 - OTHER CURRENT ASSETS Other current assets consisted of the following (in thousands): SEPTEMBER 30, DECEMBER 31, 2004 2003 ----------------------------- Prepaid data royalties . . . . . . . . . . . . . . . . . . . $ 1,865 $ 1,948 Insurance reimbursement for litigation settlement. . . . . . 1,800 2,000 Prepaid equipment maintenance. . . . . . . . . . . . . . . . 1,245 1,261 Prepaid insurance. . . . . . . . . . . . . . . . . . . . . . 594 1,080 Deferred contract buyouts. . . . . . . . . . . . . . . . . . 507 - Income tax receivable - research and experimentation credits 339 750 Other. . . . . . . . . . . . . . . . . . . . . . . . . . . . 1,529 1,330 ----------------------------- Total. . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 7,879 $ 8,369 ============================= NOTE 5 - ACCRUED EXPENSES Accrued expenses consisted of the following (in thousands): SEPTEMBER 30, DECEMBER 31, 2004 2003 ----------------------------- Litigation settlements $ 7,961 $ 6,475 Compensation . . . . . 5,026 4,468 Health insurance . . . 1,407 1,256 Professional fees. . . 944 843 Restructuring charges. 939 860 Sales tax. . . . . . . 857 933 Other. . . . . . . . . 1,468 1,687 ----------------------------- Total. . . . . . . . . $ 18,602 $ 16,522 ============================= NOTE 6 - OTHER LIABILITIES Other liabilities consisted of the following (in thousands): SEPTEMBER 30, DECEMBER 31, 2004 2003 ----------------------------- Deferred rent $ 1,441 $ 2,140 Other, net. . 559 924 ----------------------------- Total . . . . $ 2,000 $ 3,064 ============================= NOTE 7 - LONG-TERM DEBT On August 20, 2004, in conjunction with a self-tender offer, CCC entered into a new credit agreement ( "Credit Agreement") replacing CCC's former credit facility. The new agreement is in the form of a term loan ("Term Loan") for $177.5 million and a revolving loan ("Revolving Loan") for $30.0 million. Through September 30, 2004 the Company had no advances under the Revolving Loan. As compared to the former credit facility, the Credit Agreement provides CCC with improved terms and additional flexibility. The Credit Agreement contains covenants that, among other things, restrict CCC's ability to sell or transfer assets, make certain investments and make capital expenditures in addition to certain financial covenants. The Credit Agreement is guaranteed by CCC and is secured by a blanket first priority lien on substantially all of the assets of CCC and its subsidiaries. CCC is also required to provide the lender with quarterly and annual financial reports. The Company is also required to enter into a hedging agreement that would result in at least 50% of the aggregate principal amount borrowed under the Term Loan being effectively subject to a fixed or maximum interest rate, no later than the 105th day after the closing date of August 20, 2004. The Company currently is considering alternatives. The Revolving Loan matures on August 20, 2009 and the Term Loan matures on August 20, 2010. The quarterly scheduled principal payments on the Term Loan are approximately $0.4 million through June 30, 2010 with a payment of $166.9 million due at maturity. All advances under the Credit Agreement bear interest, at CCC's election, at the London Interbank Offered Rate ("LIBOR") plus a variable spread based on our leverage ratio or the prime rate in effect from time to time plus a variable spread based on our leverage ratio. CCC pays a commitment fee of 0.50% on any unused portion of the Revolving Loan. During the quarter, the weighted average interest rate was 4.6%. CCC made cash principal and interest payments under the Term Loan of $7.4 million and $1.0 million, respectively, during the quarter ended September 30, 2004. The principal payment included a voluntary prepayment of $7.0 million. In connection with the new Credit Agreement, the Company incurred financing costs of approximately $3.6 million. These costs have been capitalized and will be amortized as interest expense over the term of the underlying Credit Agreement. Maturities of long-term debt as of September 30, 2004 are as follows (in thousands): Remaining 2004. . . . . . $ 444 2005. . . . . . 1,775 2006. . . . . . 1,775 2007. . . . . . 1,775 2008. . . . . . 1,775 2009. . . . . . 1,775 Thereafter. . . . . . . . 160,737 -------- Total long-term debt $170,056 ======== NOTE 8 - SELF-TENDER During the third quarter of 2004, the Company's Board of Directors authorized a self-tender offer to purchase up to $210.0 million of its common stock at a price of $18.75 per share. The tender was fully subscribed and 11.2 million shares were purchased. The purchase was made through a fixed price tender offer in which all of CCC's stockholders, vested option holders and warrant holders, including employee benefit plans, were given the opportunity to sell a portion of their shares at a price of $18.75 per share, without incurring any brokerage fees or commissions. This represented a premium of approximately 26% over the closing stock price of $14.90 per share on July 21, 2004, the day before the tender was announced. Since the number of shares tendered was greater than 11,200,000, purchases were made based on a proration factor of 44.1049 percent. The shares that were purchased were retired. The self-tender offer was funded by a term loan facility of $177.5 million and $32.5 million of cash on hand. The non-cash stock compensation charge of $13.1 million resulted from the exercise of employee stock options in connection with the Company's self- tender offer. The Company permitted employee stock option holders to participate in the self-tender offer using a stock-for-stock cashless exercise. This triggered variable stock compensation accounting for the 1997 and 2000 Stock Incentive Plans, which resulted in a non-cash stock compensation charge. The stock-for-stock cashless exercise was only allowed for purposes of participating in the self-tender offer, as such, the company does not expect to record any additional compensation expense associated with current or future options granted under these plans. Following stock compensation accounting requirements, the charge had to cover all vested employee stock options including those that were not tendered and those that were unable to be exercised due to the 44 percent pro-ration factor. All stock option holders received the same terms and conditions for their shares as shareholders and warrant holders. The amount remaining on the balance sheet for additional paid-in capital subsequent to the self-tender offer primarily relates to the warrants that were issued as part of the Rights Offering completed in 2001 and remain unexercised. NOTE 9 - TREASURY STOCK In conjunction with the self-tender offer, vested option and warrant holders were allowed to perform a stock-for-stock cashless exercise in which shares valued at the closing market price of $17.72 on August 30, 2004, the date the tender offer closed, were withheld to cover the exercise price of options and warrants, as well as withholding taxes, which resulted in an increase to treasury stock. NOTE 10 - LITIGATION SETTLEMENT In August 2004, the Company settled a dispute that had been pending between the Company and certain of its insurers that had issued insurance policies to the Company over the past several years. Under the terms of the settlement, the insurers paid the Company approximately $4.8 million, and the parties agreed to dismiss the legal proceedings relating to this matter and to provide mutual releases. The settlement involved a lawsuit filed by the Company's insurers in which the insurers sought a declaration that there was no insurance coverage under certain policies for the pending litigation involving the Company's vehicle valuation product, now known as CCC Valuescope. We recorded a net charge of $1.9 million to increase our accrual for settlement of the pending litigation relating to CCC Valuescope, from $4.3 million to $6.2 million. The total benefit was due to the net result of the insurance settlement described above of $4.8 million, less $0.3 million used for defense and settlement costs and the increase in the accrual. See Note 12, "Legal Proceedings" for further discussion. NOTE 11 - RESTRUCTURING CHARGES In 2001, the Company wrote off excess office space, located in Chicago, which was occupied by a former business. During the second quarter of 2003, the Company recorded a final charge of $1.1 million to revise the original expected future sublease income from $2.3 million to $1.2 million as a result of entering into a sublease agreement with a third party. The sublease is for the duration of the existing term remaining on the current lease, which is through March 31, 2006. During the second quarter of 2004, we recorded a charge of $0.9 million for a realignment of our organization, which primarily related to severance costs for 40 former employees. The restructuring has allowed us to streamline and focus our implementation process and improve our overall sales and support execution and is expected to generate cost savings in excess of $4.0 million annually beginning in the third quarter of 2004. The following summarizes the activity in the restructuring accrual (in thousands): EXCESS REDUCTION FACILITIES IN FORCE ------------------------ Balance at December 31, 2003 $ 1,830 - Cash payments (172) - ------------------------ Balance at March 31, 2004 1,658 - Additional charges - 886 Cash payments (172) (212) ------------------------ Balance at June 30, 2004 1,486 674 Cash payments (180) (627) ------------------------ Balance at September 30, 2004 $ 1,306 $ 47 ======================== NOTE 12 - LEGAL PROCEEDINGS As disclosed in our Annual Report on Form 10-K for the year ended December 31, 2003, the Company has pending against it certain putative class actions and individual actions in which the plaintiffs allege that their insurers, using valuation reports prepared by CCC, offered them an inadequate amount for their total loss vehicles. Set forth below is a discussion of developments with respect to this litigation since the discussion in the Company's Annual Report on Form 10-K for the year ended December 31, 2003 and in the Company's Quarterly Reports on Form 10-Q for the periods ended March 31, 2004, and June 30, 2004. On September 21, 2004, the Los Angeles County Superior Court sustained CCC's demurrer and granted CCC's motion to strike the claims asserted against CCC in RIVERA v. STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY and CCC INFORMATION SERVICES INC., Case No. BC200881 (filed October 31, 2001; served on CCC on March 9, 2004). The Court also sustained the demurrer and granted the motion to strike filed by CCC's insurance company co-defendant, State Farm Mutual Automobile Insurance Company, and awarded costs in favor of CCC and State Farm. SUSANNA COOK v. DAIRYLAND INS. CO., SENTRY INS., and CCC INFORMATION SERVICES INC., No. 2000 L-1 (filed January 31, 2000 in the Circuit Court of Johnson County, Illinois). On June 7, 2004, the Circuit Court granted CCC's motion for summary judgment and dismissed all of plaintiff's claims against CCC. The Court also granted the summary judgment motions of CCC's insurance company co-defendants. On or about July 23, 2004, the Court denied plaintiff's motion seeking reconsideration of the Court's ruling. On or about August 12, 2004, plaintiff filed a Notice of Appeal before the Clerk of the Appellate Court of Illinois, Fifth Judicial District. GILKERSON V. NATIONWIDE MUT. INS. CO., and CONSOLIDATED COLLATERAL CO., No. 04-C-2147 (filed August 3, 2004 in the Circuit Court of Kanawha County, West Virginia). Plaintiff alleges four counts against her purported insurer, Nationwide Mutual Insurance Company ("Nationwide"), and CCC arising from the total loss of her vehicle: breach of contract; common law fraud and intentional infliction of emotional distress; violation of common law duty of good faith and fair dealing; and fraud in violation of the West Virginia Unfair Trade Practices Act. Nationwide removed the case to the U.S. District Court for the Southern District of West Virginia, No. 2:04-0957, on August 31, 2004. TAYLOR V. SOUTHERN FARM BUREAU CAS. INS. CO., and CCC INFO. SERVS., INC., No. 2004-0095 (filed April 8, 2004 in the Circuit Court of Tunica County, Mississippi). Plaintiff alleges certain claims against her purported insurer, Southern Farm Bureau Casualty Insurance Company , and CCC arising from the total loss of her vehicle. Against CCC, Plaintiff asserts claims for conspiracy to commit fraud in violation of the Mississippi Consumer Protection Act and conspiracy to commit common law fraud. CCC and certain of its insurance company customers have continued to engage in settlement discussions with the plaintiffs attorneys who filed certain cases in Johnson County and Madison County, Illinois. As negotiations have progressed, the number of participants and the cost to CCC of the proposed settlement have fluctuated. Based on recent developments in those negotiations, the initial settlement described in the Annual Report on Form 10-K for the year ended December 31, 2003, has expanded and would resolve potential claims arising out of approximately 29% of the Company's total transaction volume (up from approximately 17%) for valuations involving first party claims during the time period covered by the lawsuits. The Company anticipates that this settlement would eliminate the viability of class claims in 7 of the 11 putative class actions pending in the trial or appellate courts against the Company and certain of its customers. These settlement negotiations are ongoing, but at this time, CCC and its customers participating in the settlement have reached an agreement in principle as to CCC's proposed contribution to the proposed settlement. Upon completion of the settlement negotiations, CCC would agree to enter into the settlement for the purpose of avoiding the expense and distraction of protracted litigation, without any express or implied acknowledgement of any fault or liability to the plaintiffs, the putative class or anyone else. During 2001, CCC recorded a pre-tax charge of $4.3 million, net of an expected insurance reimbursement of $2.0 million, as an estimate of the amount that CCC will contribute toward a potential settlement that would resolve potential claims arising out of approximately 30% of CCC's transaction volume during the time period covered by the lawsuits. As a result of the above-described developments with respect to that potential settlement, the Company has increased the accrual by a net amount of $1.9 million, from $4.3 million to $6.2 million. This increase is due to several factors, including the growth that has occurred in the size of the putative classes of insureds over time, increases in certain costs associated with the settlement, and changes in the terms of the settlement as between CCC and its participating customers. Additionally, the expected insurance reimbursement has been reduced from $2.0 million to $1.8 million. CCC now estimates that this potential settlement would resolve potential claims arising out of approximately 29% of the Company's transaction volume for valuations involving first party claims during the period covered by the lawsuits. However, the consummation of the settlement with the plaintiffs and the amount of CCC's contribution to the proposed settlement remain subject to a number of significant contingencies, including, among other things, the extent of participation on the part of CCC's insurance company customers, the negotiation of the settlement terms between the plaintiffs and those of CCC's customers that are participating in the settlement negotiations, as well as judicial approval of any proposed settlement agreement. As a result, at this time, there is no assurance that the settlement will be successfully consummated or, if completed, that the final settlement will be on the terms or levels of participation set forth above. There is also no assurance that existing or potential claims arising out of the remainder of CCC's total transaction volume could be settled on comparable terms. CCC intends to vigorously defend its interests in all of the above described pending matters and claims to which it is a party and support its customers in other actions. Due to the numerous legal and factual issues that must be resolved during the course of litigation, CCC is unable to predict the ultimate outcome of any of these actions. If CCC was held liable in any of the actions (or otherwise concludes that it is in CCC's best interest to settle any of them), CCC could be required to pay monetary damages (or settlement payments). Depending upon the theory of recovery or the resolution of the plaintiff's claims for compensatory and punitive damages, or potential claims for indemnification or contribution by CCC's customers in any of the actions, these monetary damages (or settlement payments) could be substantial and could have a material adverse effect on CCC's business, financial condition or results of operations. CCC is unable to estimate the magnitude of its exposure, if any, at this time. As additional information is gathered and the lawsuits proceed, CCC will continue to assess the potential impact on the Company. ITEM 2. MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS FORWARD-LOOKING INFORMATION This report contains statements that constitute "forward-looking statements" within the meaning of Section 27A of the Securities Act of 1933 and Section 21E of the Securities Exchange Act of 1934 and are subject to the safe harbor provisions of those sections and the Private Securities Litigation Reform Act of 1995. Some of these forward-looking statements may be identified by the use of words in the statements such as "anticipate," "estimate," "expect," "project," "intend," "plan," "believe," or other words and terms of similar meaning. Readers are cautioned that any such forward-looking statements are not guarantees of future performance and involve risks and uncertainties, including those described in our annual report on Form 10-K for the year ended December 31, 2003 and our other filings with the SEC, and that actual results or developments may differ materially from those in the forward-looking statements. Specific factors that might cause actual results to differ from our expectations include, but are not limited to, competition in the automotive claims and collision repair industries, the ability to develop new products and services, the prolonged sales and implementation cycle of some of the company's new products, the ability to protect trade secrets and proprietary information, the ability to generate the cash flow necessary to meet our obligations, the outcome of certain legal proceedings, and other factors. Readers are cautioned not to place undue reliance on these forward-looking statements, which reflect management's analysis, judgment, belief or expectation only as of the date hereof. We have based these forward-looking statements on information currently available and disclaim any intention or obligation to update or revise any forward-looking statement. GENERAL Our products and services fall into five categories or "suites": CCC Pathways, CCC Valuescope, Workflow Products, Information Services and Other Products and Services. Each of these products and services suites is described below. For additional information regarding these suites and the various products and services in each suite, please refer to the "Business" section of our annual report on Form 10-K for the year ended December 31, 2003. CCC has long been a leader and innovator in the automotive claims and collision repair market. CCC has approximately 21,000 collision repair-facilities installations, located in all 50 states, and over 350 insurance company customers in the United States. We have also pioneered value-added network communications between industries involved in claims settlement, and today our EZNet communications network handles an average of over 1 million claims-related transactions each business day. CCC Valuescope is also an established market leader. We continue to seek to develop products and services to anticipate and respond to changing demands in the auto-claims industry. CCC PATHWAYS This suite consists of our collision estimating products: -CCC Pathways Appraisal Solution (for insurance customers); -CCC Pathways Estimating Solution (for collision repair facility customers); -CCC Pathways IndependentAppraiserSolution (for independent appraisers); -CCC Pathways Digital Imaging; -Recycled Parts Service; and -Comp-Est Estimating Solution CCC Pathways helps automobile insurance companies, collision-repair facilities and independent appraisers manage aspects of their day-to-day automobile claim activities, including receipt of new assignments, preparation of estimates, communication of status and completed activity and maintenance of notes and reports. The CCC Pathways platform allows customers to integrate our other services, including CCC Pathways Digital Imaging, Recycled Parts Service and CCC Valuescope, in order to organize individual claim information in electronic workfiles, which can be stored either via our EZNet communications network or our web-based open workflow solution, both are described later in this section under "Workflow Products." Pathways Digital Imaging allows our customers to transmit digital images of damaged vehicles to the Pathways estimate workfile. Customers using Pathways with our Recycled Parts Service also have access to a database that provides local part availability and price information on over 22.7 million available recycled or salvage parts. Comp-Est Estimating Solution is our collision estimating software that targets smaller repair facilities that do not communicate electronically with insurance companies. This product also allows our customers to access the MOTOR Crash Estimating Guide and provides them with the ability to generate estimates and supplements. CCC VALUESCOPE CCC Valuescope is used primarily by automobile insurance companies and independent appraisers in processing claims involving private passenger vehicles that have been heavily damaged or stolen. Typically, when the cost to repair a vehicle exceeds 70% to 90% of the vehicle's value, the automobile insurance company will declare that vehicle to be a "total loss." In such cases, we provide the insurer or independent appraiser with the local market value of the vehicle to assist in processing the claim. The valuation service can be obtained for both commercial and recreational vehicles as well as for specialty vehicles, such as, trucks, semi-trailers, marine craft, motorcycles and pre-fabricated housing. WORKFLOW PRODUCTS This suite includes the following products and services: -EZNet Communications Network ("EZNet"); -CCC Pathways Appraisal Quality Advisor and Quality Advisor Appraisal Review ("QAAR Plus" ) -CCC Autoverse -CCC Accumark Reinspection EZNet is a secure network that allows clients to communicate estimates and claim information electronically. The network allows customers to electronically communicate claim information, including assignments, workfiles, estimates, images and auditable estimate data, internally and among insurance company appraisers, collision repair facilities, independent appraisers, insurance company reinspectors and other parties involved in the automobile claims process. EZNet allows customers to share information and review claims, regardless of the location and provides them with an electronic library to catalog, organize and store completed claims files. QAAR Plus allows for electronic audits of automobile repair estimates prepared by direct repair facilities, independent appraisers and internal insurance staff for quality control and for identification and correction of errors or discrepancies prior to the completion of repairs. In addition, CCC Pathways Appraisal Quality Solution allows automobile insurance companies to use available historical data to track the performance of appraisers and provides a mechanism to establish and monitor compliance with certain reinspection objectives developed by the automobile insurance company. For example, CCC Pathways Quality Advisor allows an insurance company to establish certain criteria for reviewing the preparation of estimates, which in turn allows the insurance company to determine if an appraiser prepared an accurate estimate. CCC Autoverse. Our CCC Autoverse product consists of CCC Autoverse Claim Management (for insurance customers), CCC Autoverse Repair Management (for multiple-location repair facilities) and CCC Autoverse Appraiser Management (for independent appraiser customers). CCC Autoverse is a web-based open workflow solution that allows for the exchange of claims information derived from using CCC Pathways products as well as established collision estimating systems that meet the Collision Industry Electronic Commerce Association Estimating Management System standard. CCC Autoverse products permit the free flow of information between those who write damage estimates and insurers who process claims. CCC Autoverse Claim Management allows the insurance adjuster to review estimates as well as digital images, supplements, claim summary reports and other documents associated with the claim. In addition, CCC Autoverse Claim Management allows the insurance adjuster to review events, enter new assignments and request and record payment information. CCC Autoverse Claim Management also provides reporting for assignment status. CCC Autoverse Repair Management allows the CCC Pathways user and non-user repair facility operator to receive assignments into a central location from multiple insurance carriers. Through the CCC Autoverse dispatch feature, multi-location repair facilities are provided the ability to load balanced work across their different locations. This permits the multi-location operator to reduce their cycle time and improve their shop utilization. CCC Accumark Reinspection. Our next-generation, real-time, web-based reinspection tool offers advanced management of company appraisal procedures and tracking capabilities. The product automatically reviews each line of an appraisal within a customized framework of company-established rules. INFORMATION SERVICES ClaimScope Navigator. ClaimScope Navigator is our on-line, web-based information service that provides a comprehensive method to create management reports comparing industry and company performance using CCC Pathways and CCC Valuescope data. ClaimScope Navigator permits our customers to conduct in-depth analyses of claim information by parts and labor usage, cycle time measurements and vehicle type and condition. OTHER PRODUCTS AND SERVICES Pathways Enterprise Solution and Pathways Professional Advantage . Pathways Enterprise Solution is an automotive repair facility management software system for multiple location collision repair facilities that allows them to manage accounts, prepare employee schedules and perform various other management functions. Pathways Professional Advantage, similar to Pathways Enterprise Solution, is a repair facility management software system for a single store location. CARS Direct is a multi-vendor, on-line car rental reservation and management system, which allows insurers control over car class selection, rates and extensions. We sell the CARS Direct service on a per-transaction basis and bill at the beginning of the month following the transactions. CRITICAL ACCOUNTING POLICIES AND ESTIMATES Management's Discussion and Analysis of our financial condition and results of operations are based upon our consolidated financial statements, which have been prepared in accordance with GAAP. We review the accounting policies, including those described in the Notes to the Consolidated Financial Statements, used in reporting our financial results on a regular basis. The preparation of these financial statements requires us to make estimates, assumptions and judgments that affect the reported amounts of assets, liabilities, revenues and expenses and related disclosure of contingent assets and liabilities. On an on-going basis, we evaluate our estimates, including those related to our accounts receivable, income taxes, goodwill, intangibles, software development, fair value of financial instruments and commitments and contingencies. We base our estimates on historical experience and on various other assumptions that are believed to be reasonable under the circumstances, the results of which form the basis for making judgments about the carrying values of assets and liabilities. Actual results may differ from these estimates under different assumptions or conditions. Our senior management has reviewed these critical accounting policies and related disclosures with the Audit Committee of our Board of Directors and Disclosure Committee. See "Preparation of Financial Information" in this section for further discussion of the Disclosure Committee. We believe that the following critical accounting policies can have a significant impact on our results of operations, financial position and financial statement disclosures and require the most difficult, subjective and complex estimates and judgments. - - Accounts Receivable - - Income Taxes - - Goodwill and Intangibles - - Software Development Costs - - Fair Value of Financial Instruments - - Commitments and Contingencies - - Stock Compensation Expense For a detailed discussion on the application of these accounting policies, see "Item 7, Management's Discussion and Analysis of Financial Condition and Results of Operations" in our Annual Report on Form 10-K for the year ended December 31, 2003. During the first quarter of 2004 we implemented new performance compensation plans. Accordingly, the methodology for recognizing annual performance compensation expenses changed from the prior year. Our objective was to directly correlate our quarterly bonus achievement and accrual more closely with the performance against our growth targets and corporate objectives that drive our variable compensation plans. Under this new method, we will be more closely linking achievement against our annual growth targets by accruing the bonus based on certain year-to-date growth metrics over the prior year. Under the historic method, a proportionate amount of the projected annual payout was recorded each quarter and was adjusted when full year annual projections were revised. As a result, we expect to see more stability in the selling, general and administrative expense line on a quarter-to-quarter basis when measured as a percentage of revenue. PREPARATION OF FINANCIAL INFORMATION We believe that the application of accounting standards is as important as the underlying financial data in reporting our financial position, results of operations and cash flows. We believe that our accounting policies are prudent and provide a clear view of our financial performance. In 2002, we formed a Disclosure Committee, composed of senior management, including senior financial and legal personnel, to help ensure the completeness and accuracy of our financial results and disclosures. In addition, prior to the release of our financial results, key management reviews our annual and quarterly results, along with key accounting policies and estimates, with the Audit Committee of our Board of Directors. REGULATION As disclosed in our Annual Report on Form 10-K for the year ended December 31, 2003, the Company is aware of a case pending in the Superior Court of the State of California for the County of Los Angeles captioned PERSONAL INSURANCE FEDERATION OF CALIFORNIA, et al. v. JOHN GARAMENDI, INSURANCE COMMISSIONER OF THE STATE OF CALIFORNIA, Case No. BC298284 (filed July 1, 2003). CCC has further learned that on or about June 7, 2004, a partial settlement was reached in that litigation among the parties thereto. Pursuant to that settlement, the Department of Insurance was allowed to implement and enforce certain provisions of the proposed amendments to the Fair Claims Settlement Practices Regulations that had been preliminarily enjoined by the Court. Valuation sources in California were required to change certain aspects of their methodology on or before October 4, 2004 in order to comply with these new requirements. CCC, in turn, implemented the necessary changes to comply with the new requirements prior to that date. RESULTS OF OPERATIONS THREE MONTHS ENDED SEPTEMBER 30, 2004 COMPARED WITH THREE MONTHS ENDED SEPTEMBER 30, 2003 Operating Income. Operating income decreased quarter-over-quarter from 2003 to 2004 by $9.3 million, to $1.4 million, due to an increase in operating expenses of $9.7 million partially offset by an increase in revenue of $0.5 million. Included in the operating expenses for the current quarter were a non-cash stock compensation expense of $13.1 million and a $2.6 million net benefit related to a litigation settlement and an increase to our accrual for settlement of the litigation relating to CCC Valuescope. Our operating margin (operating income as a percentage of revenue) decreased to 2.9% for the quarter ended September 30, 2004 compared to 22.0% for the same quarter in 2003. Revenues. Revenues for each of our product and service suites are summarized as follows (in thousands): THREE MONTHS ENDED SEPTEMBER 30, VARIANCE 2004 2003 INCREASE (DECREASE) ------------------------------- ------------------ Pathways. . . . . . . . . . $30,937 63.0% $29,504 60.7% $1,433 4.9% CCC Valuescope. . . . . . . 10,301 21.0 10,720 22.0 (419) (3.9) Workflow Products . . . . . 6,391 13.0 6,645 13.7 (254) (3.8) Information Services. . . . 511 1.0 445 0.9 66 14.8 Other Products and Services 952 2.0 1,307 2.7 (355) (27.2) -------------------------------------------------- Total . . . . . . . . . . . $49,092 100.0% $48,621 100.0% $ 471 1.0% ================================================== Revenues from our CCC Pathways products increased in the third quarter of 2004 by $1.4 million, or 4.9%, compared to the third quarter of last year due to the growth of our estimating solutions in both the repair facility and insurance channels, as well as an increase in sales of our Recycled Parts Service solution to insurance carriers. Revenues from our CCC Valuescope suite decreased as a result of pricing declines due to recent contract renewals, which were partially offset by an increase in transaction volumes. Revenues from our workflow product suite decreased slightly from the prior year as growth in Autoverse was offset by a decrease in revenues from EZNet. While growth in Autoverse was strong, storms in the Southeast slowed the sales and implementation cycle for the product, as processing of storm-related auto claims became the priority for a few of our customers in the third quarter. As a result, these customers delayed the rollout of Autoverse during the quarter. The decrease in revenue from EZNet was attributable to a decrease in volume transactions as well as the impact of pricing declines due to recent customer renewal activity. Revenues from our other products decreased in line with the Company's plan to exit the customer hardware business and a planned phase-out by a customer of our CARS Direct service. Operating Expenses. Operating expenses as a percentage of revenues are summarized as follows (dollars in thousands): THREE MONTHS ENDED SEPTEMBER 30, VARIANCE 2004 2003 INCREASE (DECREASE) --------------------------------- ------------------- Revenues $49,092 100.0% $48,621 100.0% $ 471 1.0% Production and Customer Support 7,976 16.1 8,279 17.0 (303) (3.7) Commissions, Royalties and Licenses 3,166 6.4 3,184 6.6 (18) (0.6) Selling, General and Administrative 17,086 34.8 16,699 34.3 387 2.3 Depreciation and Amortization 1,719 3.5 1,944 4.0 (225) (11.6) Product Development and Programming 7,175 14.6 7,838 16.1 (663) (8.5) Stock compensation expense non-cash 13,139 26.8 - - 13,139 - Litigation Settlement (2,586) (5.3) - - (2,586) - --------------------------------------------------- Total Operating Expenses $47,675 97.1% $37,944 78.0% $ 9,731 25.6% =================================================== Production and Customer Support. Production and Customer Support expenses were down quarter-over-quarter from 2003 to 2004 due to costs incurred last year as part of the move to complete the implementation of a new customer support model. Selling, General and Administrative. Selling, general and administrative expenses increased slightly quarter-over-quarter from 2003 to 2004 as a result of an increase to certain incentive compensation costs tied to business performance. During the first quarter of 2004 we implemented new performance compensation plans, and as a result, the methodology for recognizing annual performance compensation expenses changed from the prior year. The increase was partially offset by savings generated from a realignment of our organization that took place during the second quarter of 2004. Depreciation and Amortization. Depreciation and amortization expenses decreased as a result of fewer investments in software and customer-leased computer equipment as well as the use of certain software that is now fully depreciated. Product Development and Programming. The decrease in product development and programming expenses was also due primarily to the realignment of our organization that took place during the second quarter of 2004. Stock Compensation Expense Non-Cash. The non-cash stock compensation charge of $13.1 million resulted from the exercise of employee stock options in connection with the Company's self- tender offer. The Company permitted employee stock option holders to participate in the self-tender offer using a stock-for-stock cashless exercise. This triggered variable stock compensation accounting for the 1997 and 2000 Stock Incentive Plans, which resulted in a non-cash stock compensation charge. The stock-for-stock cashless exercise was only allowed for purposes of participating in the self-tender offer, as such, the company does not expect to record any additional compensation expense associated with current or future options granted under these plans. Following stock compensation accounting requirements, the charge had to cover all vested employee stock options including those that were not tendered and those that were unable to be exercised due to the 44 percent pro-ration factor. All stock option holders received the same terms and conditions for their shares as shareholders and warrant holders. Litigation Settlement. During the third quarter of 2004, the Company received $4.8 million as a result of the settlement of a lawsuit filed by certain of the Company's insurers in which the insurers sought a declaration that there was no insurance coverage under certain policies for the pending litigation involving the Company's vehicle valuation product, now known as CCC Valuescope. We also recorded a net charge of $1.9 million to increase our accrual for settlement of the litigation relating to CCC Valuescope, from $4.3 million to $6.2 million. The net result of the insurance settlement of $4.8 million, after the $1.9 million charge and the deduction of approximately $0.3 million for defense and settlement costs resulted in a net pre-tax benefit of $2.6 million for the quarter. Interest Expense. On August 20, 2004, in conjunction with a self-tender offer, CCC entered into a Credit Agreement in the form of a Term Loan for $177.5 million and a Revolving Loan for $30.0 million. Through September 30, 2004 the Company had no advances under the Revolving Loan. All advances under the Credit Agreement bear interest, at CCC's election, at the LIBOR plus a variable spread based on our leverage ratio or the prime rate in effect from time to time plus a variable spread based on our leverage ratio. CCC pays a commitment fee of 0.50% on any unused portion of the Revolving Loan. During the quarter, the weighted average interest rate was 4.6%. CCC made interest payments under the Term Loan of $1.0 million, during the quarter ended September 30, 2004. In connection with the new Credit Agreement, the Company incurred financing costs of approximately $3.6 million. These costs have been capitalized and will be amortized as interest expense over the term of the underlying Credit Agreement. NINE MONTHS ENDED SEPTEMBER 30, 2004 COMPARED WITH NINE MONTHS ENDED SEPTEMBER 30, 2003 Operating Income. Operating income decreased for the nine months ended September 30 from 2003 to 2004 by $9.3 million, to $20.1 million from $29.4 million due to a non-cash stock compensation expense of $13.1 million, partially offset by an increase in revenue of $3.7 million, and a $2.6 million net benefit related to a litigation settlement and an increase to our accrual for settlement of the litigation relating to CCC Valuescope. Our operating margin (operating income as a percentage of revenue) decreased to 13.5% for the nine months ended September 30, 2004 compared to 20.4% for the nine months ended September 30, 2003. Revenues. Revenues for each of our product and service suites are summarized as follows (in thousands): NINE MONTHS ENDED SEPTEMBER 30, VARIANCE 2004 2003 INCREASE (DECREASE) --------------------------------- ------------------ Pathways. . . . . . . . . . $ 93,366 63.0% $ 88,018 60.9% $ 5,348 6.1% CCC Valuescope. . . . . . . 30,601 20.6 31,655 21.9 (1,054) (3.3) Workflow Products . . . . . 19,190 13.0 19,645 13.6 (455) (2.3) Information Services. . . . 1,517 1.0 1,239 0.9 278 22.4 Other Products and Services 3,494 2.4 3,893 2.7 (399) (10.2) ---------------------------------------------------- Total . . . . . . . . . . . $148,168 100.0% $144,450 100.0% $ 3,718 2.6% ==================================================== Revenues from our CCC Pathways products increased year-over-year due to the acquisition of Comp-Est being completed at the end of February 2003. Also contributing to the growth in this suite was increased sales of our Recycled Parts Service to insurance companies as well as continued growth of our CCC Pathways solutions in the repair facility channel. Revenues from CCC Valuescope decreased as a result of pricing declines due to contract renewals, which were not offset by transaction volumes. We had expected transaction volumes to increase enough to offset the pricing declines, but this did not occur, as many of our insurance customers experienced a decrease in claim volumes. Revenues from our workflow product suite decreased slightly from the prior year. The gains we made with Autoverse during the first half of the year compared to the prior year were partially offset by a decline in revenue from EZNet. The decreased revenue from EZNet was attributable to a decrease in volume transactions as well as the impact of pricing declines due to recent customer renewal activity. Revenue from our information services product suite increased due to higher sales of our management information tools to both insurance companies and repair facilities. Revenues from our other products decreased in line with the Company's plan to exit the customer hardware business and a planned phase-out by a customer of our CARS Direct service Operating Expenses. Operating expenses as a percentage of revenues are summarized as follows (dollars in thousands): NINE MONTHS ENDED SEPTEMBER 30, VARIANCE 2004 2003 INCREASE (DECREASE) ----------------------------------------------------- Revenues $148,168 100.0% $144,450 100.0% $ 3,718 2.6% Production and Customer Support 24,132 16.3 23,377 16.2 755 3.2 Commissions, Royalties and Licenses 9,485 6.4 8,614 6.0 871 10.1 Selling, General and Administrative 54,120 36.5 52,415 36.3 1,705 3.3 Depreciation and Amortization 5,628 3.8 5,888 4.1 (260) (4.4) Product Development and Programming 23,302 15.7 23,690 16.4 (388) (1.6) Stock compensation expense non-cash 13,139 8.9 - - 13,139 - Restructuring Charges 1,061 886 0.6 1,061 0.7 (175) (16.5) Litigation Settlement (2,586) (1.7) - - (2,586) - ----------------------------------------------------- Total Operating Expenses $128,106 86.5% $115,045 79.7% $13,061 11.3% ===================================================== Production and Customer Support. Production and customer support expenses increased compared to last year due mainly to higher than anticipated training and transition costs needed to complete the implementation of the new customer support model, that is, moving to a universal service representative model. While we finished the migration to the new model during the fourth quarter of 2003, we continued to incur additional training and transition expense related to this project during the first quarter of 2004. Commissions, Royalties and Licenses. Commissions, royalties and licenses expenses increased partially due to the inclusion of a full nine months' of data license fees for the Comp-Est product versus only seven months of expense being included last year, since the acquisition was completed at the end of February 2003. Selling, General and Administrative. Selling, general and administrative expenses increased from 2003 to 2004 mainly due to the items described below: At the end of 2003, the Company changed its administrator of the Company's 401(k) Retirement Savings & Investment Plan ("the Plan"). The new administrator of the Plan performed the non-discrimination test for 1999 through 2002, and concluded the test had previously been performed incorrectly. As a result, during the second quarter of 2004, the Company recorded a charge of approximately $0.8 million related to additional contributions ($0.7 million) and penalties ($0.1 million) the Company needs to make in order to meet the non-discrimination test for the years 1999 through 2002. Also contributing to the increase in selling, general and administrative expenses was approximately $1.8 million of costs associated with our sales force, increased insurance premiums and expenses incurred to consolidate and make improvements to our main office in Chicago. The increase was partially offset by savings of approximately $0.5 million generated during the third quarter from a realignment of our organization that took place during the second quarter of 2004. The restructuring has allowed us to better streamline and focus our implementation process and improve our overall sales and support execution. There was also a favorable impact of approximately $1.3 million, due to a change in methodology for annual performance compensation expenses, as well as actual performance against our plan targets during the nine months ended September 30, 2004. During the first quarter of 2004 we implemented new performance compensation plans, and as a result, the methodology for recognizing annual performance compensation expenses changed from the prior year. Depreciation and Amortization. Depreciation and amortization decreased as a result of fewer investments in software and customer leased computer equipment as well as using certain software that is now fully depreciated. The decrease was partially offset by an increase in amortization related to Comp-Est's intangibles, since 2003 did not reflect a full year of amortization for Comp-Est due to the timing of the acquisition. Product Development and Programming. Product development and programming expenses also decreased slightly due to the realignment of our organization that took place during the second quarter of 2004 resulting in savings of approximately $0.5 million. The timing of our continued investment in development of a new shop management product partially offset these savings. Stock Compensation Expense Non-Cash. The non-cash stock compensation charge of $13.1 million resulted from the exercise of employee stock options in connection with the Company's self- tender offer. The Company permitted employee stock option holders to participate in the self-tender offer using a stock-for-stock cashless exercise. This triggered variable stock compensation accounting for the 1997 and 2000 Stock Incentive Plans, which resulted in a non-cash stock compensation charge. The stock-for-stock cashless exercise was only allowed for purposes of participating in the self-tender offer, as such, the company does not expect to record any additional compensation expense associated with current or future options granted under these plans. Following stock compensation accounting requirements, the charge had to cover all vested employee stock options including those that were not tendered and those that were unable to be exercised due to the 44 percent pro-ration factor. All stock option holders received the same terms and conditions for their shares as shareholders and warrant holders. Restructuring Charges. During the second quarter of 2004, we recorded a charge of $0.9 million for a realignment of our organization, which primarily related to severance costs for 40 former employees. The restructuring has allowed us to better streamline and focus our implementation process and improve our overall sales and support execution and is expected to generate cost savings in excess of $4.0 million annually beginning in the third quarter of 2004. During the second quarter of 2003, we recorded a final charge related to excess office space, located in Chicago, which was occupied by a former business. Litigation Settlement. During the third quarter of 2004, the Company received $4.8 million as a result of the settlement of a lawsuit filed by certain of the Company's insurers in which the insurers sought a declaration that there was no insurance coverage under certain policies for the pending litigation involving the Company's vehicle valuation product, now known as CCC Valuescope. We also recorded a net charge of $1.9 million to increase our accrual for settlement of the litigation relating to CCC Valuescope, from $4.3 million to $6.2 million. The net result of the insurance settlement of $4.8 million, after the $1.9 million charge and the deduction of approximately $0.3 million for defense and settlement costs resulted in a net pre-tax benefit of $2.6 million for the quarter. Interest Expense. On August 20, 2004, in conjunction with a self-tender offer, CCC entered into a Credit Agreement in the form of a Term Loan for $177.5 million and a Revolving Loan for $30.0 million. Through September 30, 2004 the Company had no advances under the Revolving Loan. All advances under the Credit Agreement bear interest, at CCC's election, at the LIBOR plus a variable spread based on our leverage ratio or the prime rate in effect from time to time plus a variable spread based on our leverage ratio. CCC pays a commitment fee of 0.50% on any unused portion of the Revolving Loan. During the quarter, the weighted average interest rate was 4.6%. CCC made interest payments under the Term Loan of $1.0 million, during the quarter ended September 30, 2004. In connection with the new Credit Agreement, the Company incurred financing costs of approximately $3.6 million. These costs have been capitalized and will be amortized as interest expense over the term of the underlying Credit Agreement. OUTLOOK The company issued the following guidance for the fourth quarter and full year 2004: Revenue growth for the fourth quarter is expected to be in the 1 to 2 percent range versus the prior year, which would produce full year revenue growth in the 2 to 3 percent range. This is a change from our previous guidance of 3 to 4 percent. Operating income for the fourth quarter should be in the $12 to $13 million range, with full year operating income expected to be in the $32 to $33 million range, including the impact of the charges taken in the second quarter of $1.7 million and the impact of the net charge of $10.5 million taken in the third quarter. This is a decrease from our previous guidance of $43 to $45 million due to the impact of the net charge taken in the third quarter. Earnings per share for the fourth quarter is expected to be in the $0.36 to $0.39 per share range. Earnings per share for 2004 is expected to be in the $0.75 to $0.77 per share range, which represents a decrease from our previous guidance of $0.96 to $1.00 per share. Earnings per share guidance for the full year includes the impact of the reduction in the number of shares outstanding following completion of the self-tender offer as well as the effect of the $0.04 per share in charges taken in the second quarter and the $0.27 per share net charge recorded in the third quarter. Please note that due to the timing of the tender offer, the fully diluted share base expected to be used for the fourth quarter earnings per share calculation is much lower than the fully diluted share base that is expected to be used for the full year earnings per share calculation. As a result, adding together the earnings per share for the individual quarters will not produce the full year earnings per share figure. (The company is using a fully diluted share base of 24.2 million to calculate the full year EPS figure and 17 million shares for the fourth quarter) CCC also supplied the following preliminary guidance for 2005: - - Revenue growth is expected to be in the low to mid single digit percent range - - Earnings per share is anticipated to grow by 85 to 95 percent over 2004. Please note that this guidance is based on expectations for 2005 earnings compared to 2004 reported results, which include the impact of the net charges taken in the second and third quarters, and also reflects the decrease in the fully diluted share base due to the self-tender offer - - The company expects to use 17.3 million shares for the fully diluted earnings per share calculation for 2005 LIQUIDITY AND CAPITAL RESOURCES During the nine months ended September 30, 2004, net cash provided by operating activities was $30.4 million, proceeds of $177.5 million were received from entering into a new debt agreement, proceeds from the sale of short-term investments were $7.0 million and proceeds received from the exercise of stock options were $1.6 million. During the third quarter of 2004, the Company made its scheduled payment of $0.4 million and a voluntary prepayment of $7.0 million on the long-term debt to bring the principal balance down from $177.5 million to $170.1 million. We used $210.0 million for the self-tender offer of 11.2 million shares of common stock, $3.6 million for the payment of deferred financing costs and $0.9 million for costs related to the self-tender offer. We also used $4.1 million for the purchase of equipment, software, and for costs related to consolidate and make improvements to our main office in Chicago. Credit Agreement On August 20, 2004, in conjunction with the self-tender offer, CCC entered into a new credit agreement (the "Credit Agreement") replacing CCC's former credit facility. The new agreement is in the form of a term loan ("Term Loan") for $177.5 million and a revolving loan ("Revolving Loan") for $30.0 million. As of September 30, 2004 the Company has had no advances under the Revolving Loan. As compared to the former credit facility, the Credit Agreement provides CCC with improved terms and additional flexibility. The Credit Agreement contains covenants that, among other things, restrict CCC's ability to sell or transfer assets, make certain investments and make capital expenditures in addition to certain financial covenants. The Credit Agreement is guaranteed by CCC and is secured by a blanket first priority lien on substantially all of the assets of CCC and its subsidiaries. CCC is also required to provide the lender with quarterly and annual financial reports. The Revolving Loan matures on August 20, 2009 and the Term Loan matures on August 20, 2010. The quarterly scheduled principal payments on the Term Loan are approximately $0.4 million through June 30, 2010 with a payment of $166.9 million due at maturity. All advances under the Credit Agreement bear interest, at CCC's election, at the London Interbank Offered Rate ("LIBOR") plus a variable spread based on our leverage ratio or the prime rate in effect from time to time plus a variable spread based on our leverage ratio. CCC pays a commitment fee of 0.50% on any unused portion of the Revolving Loan. During the quarter, the weighted average interest rate was 4.6%. CCC made cash principal and interest payments under the Term Loan of $7.4 million and $1.0 million, respectively, during the quarter ended September 30, 2004. The principal payment included a voluntary prepayment of $7.0 million and a scheduled payment of $0.4 million. Self-Tender During the third quarter of 2004, the Company's Board of Directors authorized a self-tender offer to purchase up to $210.0 million of its common stock at a price of $18.75 per share. The tender was fully subscribed and 11.2 million shares were purchased. The purchase was made through a fixed price tender offer in which all of CCC's stockholders, vested option holders and warrant holders, including employee benefit plans, were given the opportunity to sell a portion of their shares at a price of $18.75 per share, without incurring any brokerage fees or commissions. This represented a premium of approximately 26% over the closing stock price of $14.90 per share on July 21, 2004, the day before the tender was announced. Since the number of shares tendered was greater than 11,200,000, purchases were made based on a proration factor of 44.1049 percent. The self-tender offer was funded by a Term Loan facility of $177.5 million and $32.5 million of cash on hand. The shares that were purchased were retired. Liquidity Requirements Our principal liquidity requirements consist of our operating activities, including product development, our investments in capital equipment and other business development activities. We have the ability to operate with a working capital deficit, as we receive substantial payments from our customers for our services in advance of recognizing the revenues and the costs incurred to provide such services. We invoice each customer one month in advance for the following month's CCC Pathways' services. As such, we typically receive cash from our customers prior to recognizing the revenue and incurring the expense for the services provided. These amounts are reflected as deferred revenue in the consolidated balance sheet until these amounts are earned and recognized as revenues. In addition, management believes that cash flows from operations and our available Revolving Loan of $30.0 million will be sufficient to meet our liquidity needs for the foreseeable future. There can be no assurance that we will be able to satisfy our liquidity needs in the future without engaging in financing activities beyond those described above. As of September 30, 2004, we were in compliance with all covenants and have had no advances under the Revolving Loan. CONTRACTUAL OBLIGATIONS The following summarizes our significant contractual obligations and commitments as of September 30, 2004 (in thousands): LESS THAN 1-3 4-5 MORE THAN TOTAL 1 YEAR YEARS YEARS 5 YEARS ------------------------------------------------ Operating lease obligations $ 27,115 2,900 18,358 3,975 1,882 Capital lease obligations . $ - - - - - Long-term debt obligations. $170,057 444 5,325 3,550 160,738 Purchase obligations. . . . $ - - - - - Other long-term liabilities $ 2,680 217 1,965 498 - ------------------------------------------------ Total . . . . . . . . . . . $199,852 $3,561 $ 25,648 $ 8,023 $162,620 ================================================ CERTAIN RISKS RELATED TO OUR BUSINESS The additional risk factors identified this quarter should be read in conjunction with the Company's Annual Report on Form 10-K for the year ended December 31, 2003 filed with the SEC. IF WE ARE UNABLE TO GENERATE SUFFICIENT CASH FLOW TO SERVICE OUR INDEBTEDNESS OR OTHER OBLIGATIONS OR FIND ALTERNATIVE FINANCING SOURCES, OUR BUSINESS MAY BE ADVERSELY AFFECTED. Our ability to make payments on our indebtedness and other obligations and to fund planned expenditures depends on our ability to generate future cash flow. This, to some extent, is subject to general economic, financial, competitive, legislative, regulatory and other factors that are beyond our control. In addition, our ability to borrow funds under our $30.0 million Revolving Loan, depends on our ability to satisfy various covenants. As of September 30, 2004, we were in compliance with all covenants. We cannot assure you that our business will generate cash flow from operations or that future borrowings will be available to us under the Credit Agreement or otherwise. In addition, we can give no assurances as to whether we will be able to obtain additional financing from other sources. Inability to obtain financing from alternative sources may have an adverse effect on our financial position, results of operations and cash flow. ITEM 3. QUANTITATIVE AND QUALITATIVE DISCLOSURES ABOUT MARKET RISK Interest Rate Risk As a result of borrowing made under the Term Loan, the Company is now exposed to the risk that its earnings and cash flows could be adversely impacted by fluctuations in interest rates. Our long-term debt bears interest at floating interest rates. Since the interest rates of this instrument is variable, a hypothetical 10% increase or decrease in interest rates would result in corresponding increase or decrease in annual interest expense of $0.8 million. We currently do not use any derivative instruments to hedge our interest rate risk, however, the Company is currently considering several different alternatives. ITEM 4. CONTROLS AND PROCEDURES Evaluation of disclosure controls and procedures The Company maintains disclosure controls and procedures that are designed to ensure that information required to be disclosed in the Company's reports under the Securities Exchange Act of 1934, as amended ( "Exchange Act"), is recorded, processed, summarized and reported within the time periods specified in the SEC's rules and forms, and that such information is accumulated and communicated to the Company's management, including its Chief Executive Officer and Chief Financial Officer, as appropriate, to allow timely decisions regarding required disclosure. In designing and evaluating the disclosure controls and procedures, management recognized that any controls and procedures, no matter how well designed and operated, can provide only reasonable assurance of achieving the desired control objectives, and management necessarily was required to apply its judgment in evaluating the cost-benefit relationship of possible controls and procedures. Also, the Company has an investment in an unconsolidated entity. As the Company does not control or manage this entity, its disclosure controls and procedures with respect to such entity are necessarily substantially more limited than those it maintains with respect to its consolidated subsidiaries. As of September 30, 2004, the end of the quarter covered by this report, the Company carried out an evaluation, under the supervision and with the participation of the Company's management, including the Company's Chief Executive Officer and the Company's Chief Financial Officer, of the effectiveness of the design and operation of the Company's disclosure controls and procedures. Based on the foregoing, the Company's Chief Executive Officer and Chief Financial Officer concluded that the Company's disclosure controls and procedures were effective at the reasonable assurance level. Changes in internal controls There has been no change in the Company's internal controls over financial reporting during the Company's most recent fiscal quarter that has materially affected, or is reasonably likely to materially affect, the Company's internal controls over financial reporting. PART II. OTHER INFORMATION ITEM 1. LEGAL PROCEEDINGS The information provided in Note 12 to the financial statements contained in Part I of this Form 10-Q is incorporated herein by reference. On July 2, 2004, Mitchell International Inc. filed a Motion for Summary Judgment in the patent infringement lawsuit brought by the Company in the United States District Court for the Northern District of Illinois (Eastern Division). CCC filed its response to Mitchell's Motion for Summary Judgment on August 6, 2004, and Mitchell filed a reply to CCC's response on August 20, 2004. The Court has not yet issued a ruling on Mitchell's motion. ITEM 2. UNREGISTERED SALES OF EQUITY SECURITIES AND USE OF PROCEEDS Issuer Purchases of Equity Securities (a) (b) (c) (d) Total number Average price Total number of Maximum number (or Of shares (or paid per shares (or units) approximate dollar value) Units) purchased share purchased as part of of shares (or units) that (or unit) publicly announced may yet be purchased plans or programs under the plans or programs 7/1/04 - 7/31/04 8/1/04 - 8/31/04 9/1/04 - 9/30/04 11,200,000 $18.75 11,200,000 0 Total 11,200,000* $18.75 11,200,000* 0 * On July 22, 2004, the Company's Board of Directors announced a self-tender offer to repurchase up to $210 million of its common stock at a price of $18.75 per share. The tender offer expired on August 30, 2004. The tender was fully subscribed and 11.2 million shares were repurchased. The repurchase was made through a fixed price tender offer in which all of CCC's stockholders, vested option holders and warrant holders, including employee benefit plans, were given the opportunity to sell a portion of their shares at a price of $18.75 per share, without incurring any brokerage fees or commissions. This represented a premium of approximately 26% over the closing stock price of $14.90 per share on July 21, 2004, the day before the tender was announced. Since the number of shares tendered was greater than 11,200,000, purchases were made based on a proration factor of 44.1049 percent. The self-tender offer was funded by a term loan facility of $177.5 million and the Company's excess cash on hand. ITEM 3. DEFAULTS UPON SENIOR SECURITIES None. ITEM 4. SUBMISSION OF MATTERS TO A VOTE OF SECURITY HOLDERS None. ITEM 5. OTHER INFORMATION None. ITEM 6. EXHIBITS AND REPORTS ON FORM 8-K (a) Exhibits: 10.1 Credit Agreement dated August 20, 2004 among the Company and Credit Suisse First Boston 10.2 Guarantee and Collateral Agreement dated August 20, 2004 among the Company and Credit Suisse First Boston 31.1 Rule 13a-14(a) Certification of Chief Executive Officer 31.2 Rule 13a-14(a) Certification of Chief Financial Officer 32.1 Section 1350 Certification of Chief Executive Officer and Chief Financial Officer SIGNATURES Pursuant to the requirements of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned thereunto duly authorized. Date: November 1, 2004 CCC Information Services Group Inc. By: /s/ Githesh Ramamurthy ---------------------- Name: Githesh Ramamurthy Title: Chairman and Chief Executive Officer By: /s/ David L. Harbert --------------------- Name: David L. Harbert Title: Senior Vice President and Chief Financial Officer EXHIBIT INDEX EXHIBIT NO. DESCRIPTION 10.1. . . . Credit Agreement dated August 20, 2004 among the Company and Credit Suisse First Boston 10.2. . . . Guarantee and Collateral Agreement dated August 20, 2004 among the Company and Credit Suisse First Boston 31.1. . . . Rule 13a-14(a) Certification of Chief Executive Officer 31.2. . . . Rule 13a-14(a) Certification of Chief Financial Officer 32.1. . . . Section 1350 Certification of Chief Executive Officer and Chief Financial Officer