VOLUME SERVICES AMERICA John T Dee Chairman Chief Executive Officer January 5, 2001 Ms. Janet L. Stemmayer 7 Nawthorne Road Old Greenwich, Connecticut 06870 Re: Enhanced Severance Benefits --------------------------- Dear Ms. Steinmayer: As you know, the shareholders of Volume Services America Holdings, Inc. are exploring the possible sale of all or substantially all of the business of Holdings and its subsidiaries (the "Company") to a person or entity unaffiliated with Blackstone Capital Partners II Merchant Banking Fund L.P. (the "Purchaser"), by means of a disposition of stock, assets or otherwise (the "Disposition"). It is not yet certain that any transaction will occur. However, the Company recognizes that the uncertainties surrounding this event may result in the loss or distraction of a limited number of key employees, including you, to the detriment of the Company. Therefore, the Company has decided to enhance the benefits that you will receive under your Employment Agreement dated as of September 29, 1998 (the "Employment Agreement"), in the event that the following two conditions are satisfied: (a) the Disposition closes on or before December 31, 2001 and (b) your employment terminates in connection with, or within the twelve (12) month period following, the closing of the Disposition because the Company or the Purchaser terminates your employment for any reason other than Cause, as defined in your Employment Agreement, permanent disability or death, or you terminate your employment for Good Reason, as defined in your Employment Agreement. The two conditions described in this paragraph are referred to as the "Enhanced Severance Conditions." (Please note that the termination of your employment under any other circumstances will be governed by your Employment Agreement.) Ms. Janet L. Steinmayer January 5, 2001 Page 2 Enhanced Severance Benefits - --------------------------- In the event the Enhanced Severance Conditions occur, you shall be entitled to receive, from the Company or, if applicable, the Purchaser, in lieu of any and all other, payments, and benefits to which you would otherwise be entitled upon termination, under your Employment Agreement or otherwise, the following: (1) a lump sum payment equal to three times (3x) your compensation under Section 3 (a) of your Employment Agreement over the one (1) year period prior to the date of termination (annualized in the case of any termination prior to the end of the first year), less withholdings for taxes, but up to a maximum payment equal to two and ninety-nine one hundredths times (2.99x) your average W-2 compensation for the five (5) calendar years preceding the Disposition; (2) payment for the accrued but unused part of your vacation in the year the termination of your employment occurs; (3) notwithstanding anything to the contrary in any bonus plan, payment for any accrued, but unpaid, bonus at the time of termination or a pro-rated amount of your bonus in the event the termination occurs prior to the end of the Company's fiscal year, but in either case payable at the end of the second month following the end of the fiscal year to which the bonus applies; (4) reimbursement of expenses incurred through the date of termination; and (5) your present Company automobile (and title thereto), free and clear of any lease or other obligations; and (6) reimbursement for the Company subsidy portion of your payments for COBRA coverage, if you elect such coverage, until you obtain comparable coverage under another employer's insurance plan, but no longer than eighteen (18) months. Payment of these Enhanced Severance Benefits shall be conditioned upon your execution of a full release of all claims against the Company and/or the Purchaser (other than claims with respect to vested retirement benefits, deferred compensation, stock options and limited partnership interests and other than with respect to workers compensation claims) in a form acceptable to the Company or, if applicable, the Purchaser. This correspondence contains the entire agreement concerning its subject matter and replaces any other compensation plan, promise or arrangement you may have or may be eligible for concerning its subject matter except that it shall only amend and replace your Employment Agreement to the extent of enhancing the severance available under the Enhanced Severance Conditions as described herein. Your Employment Agreement shall otherwise remain in full force and effect. These Enhanced Severance Benefits shall expire if the closing of the Disposition of the Company has not occurred by December 31, 2001. Sincerely, VOLUME SERVICES AMERICA, INC. /s/ John T. Dee John T. Dee Chairman and Chief Executive Officer