United States Securities and Exchange Commission Washington, DC 20549 Form 10-QSB (Mark One) (X) QUARTERLY REPORT UNDER SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the quarterly period ended: March 31, 2002 -------------- ( ) TRANSITION REPORT UNDER SECTION 13 OR 15(d) OF THE EXCHANGE ACT For the transaction period from: ____________________ to _____________________. Commission File number: 0-24031 ------- Integrated Business Systems and Services, Inc. ---------------------------------------------- (Exact name of small business issuer as specified in its charter) South Carolina 57-0910139 -------------- ---------- (State or other jurisdiction of (IRS Employer incorporation or organization) Identification No.) 115 Atrium Way, Suite 228, Columbia, SC 29223 --------------------------------------------- (Address of principal executive offices) (803) 736-5595 ------------- (Issuer's telephone number) __________________________________________________________________________ (Former Name, address or fiscal year, if changed since last report) Check whether the issuer (1) filed all reports required to be filed by Section 13 or 15(d) of the Exchange Act during the past 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days. (X) Yes ( ) No APPLICABLE ONLY TO CORPORATE ISSUERS State the number of shares outstanding of each of the issuer's classes of common equity, as of the latest practicable date: 17,814,811 shares of no par common shares outstanding at March 31, 2002 ----------------------------------------------------------------------- Transitional Small Business Disclosure Format (check one) ( ) Yes (X) No 1 Integrated Business Systems and Services, Inc. Index PART I FINANCIAL INFORMATION Page Number ------ Item 1 Financial Statements 3-6 Balance Sheets - March 31, 2002, and December 31, 2001 3 Statements of Operations for the three months ended March 31, 2002, and 2001, respectively 4 Statements of Cash Flows for the three months ended March 31, 2002, and 2001, respectively 5 Notes to Consolidated Financial Statements 6 Item 2 Management's Discussion and Analysis of Financial Condition and Results of Operations 8 PART II OTHER INFORMATION 18 Items 1 - 6 SIGNATURES 2 PART I - FINANCIAL INFORMATION Item 1 - Financial Statements Integrated Business Systems & Services, Inc. Balance Sheets March 31, 2002 December 31, 2001 (unaudited) (audited) ----------- --------- Assets Current assets: Cash and cash equivalents $ 126,574 $ 6,100 Accounts receivable, trade 201,004 356,969 Short-term investment Related party notes receivable 74,755 50,000 Interest receivable 26,802 24,635 Unbilled revenue 38,856 38,856 Other prepaid expenses 73,959 35,941 ------------ ------------ Total current assets 541,950 512,501 Capitalized software costs, net 375,708 420,511 Property and equipment, net 526,444 564,067 Related party receivable 27,994 Other assets 4,153 4,154 ------------ ------------ Total assets 1,448,255 1,529,227 Liabilities and shareholders' equity (deficiency) Current liabilities: Notes payable 683,444 $ 696,227 Accounts payable 365,298 405,145 Accrued liabilities Accrued compensation and benefits 563,194 521,305 Accrued payroll taxes 380,193 322,772 Accrued professional fees 182,357 254,420 Accrued interest 104,857 35,050 Other 64,273 44,049 Deferred revenue 121,476 93,377 ------------ ------------ Total current liabilities 2,465,092 2.372,345 Long-term debt, net of current portion 2,543,906 2,145,037 Long-term accrued compensation 55,843 83,219 ------------ ------------ Total liabilities: 5,064,841 4,600,601 ------------ ------------ Stockholders' equity: Common Shares, voting, no par value, 100,000,000 shares authorized, 17,814,811 and 17,774,694, shares outstanding at March 31, 2002, and December 31, 2001, respectively. 18,775,236 18,041,226 Notes receivable - stock (131,080) (131,080) Accumulated deficit (21,413,389) (20,134,167) Non-controlling interest in net assets (847,353) (847,353) ------------ ------------ Total shareholders' equity (3,616,586) (3,071,374) ------------ ------------ Total liabilities and shareholders' equity 1,448,255 1,529,227 ============ ============ The accompanying notes are an integral part of these consolidated financial statements. 3 Integrated Business Systems and Services, Inc. Statements of Operations (Unaudited) Three Months Three Months ended March 31, 2002 ended March 31, 2001 -------------------- -------------------- Revenues: Service revenue 310,743 406,893 License revenue 151,590 Maintenance and support 25,563 29,775 Hardware revenue 82,376 441,847 Other revenue 19,694 7,593 ------------ ------------ Total revenues 589,966 886,109 ------------ ------------ Cost of revenues: 471,362 685,504 ------------ ------------ Gross Profit (loss) 118,604 200,605 Research and development costs 131,182 261,339 General and Administrative 629,553 868,380 Sales and marketing 183,480 629,238 ------------ ------------ Total operating expenses 944,215 1,758,957 ------------ ------------ Loss from operations (825,611) (1,558,352) ------------ ------------ Interest income 2,396 13,722 Other income 13 0 Interest expense (456,020) (38,070) Loss on equity investment (77,139) ------------ ------------ Total other income (expense) (453,611) (101,487) ------------ ------------ Net loss (1,279,222) (1,659,839) ------------ ------------ Earnings (loss) per share Basic and diluted $ (0.07) $ (0.12) Weighted average common shares outstanding 17,792,321 14,293,869 The accompanying notes are an integral part of these consolidated financial statements. 4 Integrated Business Systems and Services, Inc. Statements of Cash Flows (Unaudited) Three Months ended March 31, --------------- 2002 2001 ---- ---- Operating activities: Net loss $ (1,279,222) $ (1,659,839) Adjustments to reconcile net loss to cash used in operating activities: Depreciation/amortization 38,182 35,075 Amortization of software cost 44,805 44,805 Non-cash Interest expense 372,273 0 Issuance of Stock in Exchange for Accounts Payable 62,446 0 Loss on equity investments 0 77,139 Changes in assets and liabilities: Accounts receivable 155,965 (82,036) Interest receivable (2,166) 843 Prepaid expenses and other assets (38,018) (12,638) Accounts payable (39,847) 41,899 Accrued expenses 89,902 84,022 Deferred revenue 28,099 4,531 ------------ ------------ Cash used in operating activities (567,581) (1,466,199) ------------ ------------ Investing activities: Purchases of property and equipment (560) (98,451) Payment for purchases of Equity in Affiliate 0 (540,000) Related party receivable, net 3,239 305,000 ------------ ------------ Cash provided by (used in) investing activities 2,679 (333,451) ------------ ------------ Financing activities: Proceeds from issuance of convertible long term debt 809,000 0 (Payments on) proceeds from long term debt (125,000) 1,413,000 Sale of common shares Proceeds from exercise of common stock options and warrants 1,376 287,000 ------------ ------------ Cash provided by financing activities: 685,376 1,700,000 ------------ ------------ Net increase (decrease) in Cash 120,474 (99,650) Cash and Cash Equivalents at Beginning of Period 6,100 700,892 ------------ ------------ Cash and Cash Equivalents at End of Period $ 126,574 $ 601,242 ------------ ------------ The accompanying notes are an integral part of these financial statements. 5 NOTES TO FINANCIAL STATEMENTS (Unaudited) BASIS OF PRESENTATION The accompanying unaudited financial statements have been prepared in accordance with generally accepted accounting principles for interim financial information and with the instructions to Form 10-QSB and Item 310 of Regulation S-B promulgated by the Securities and Exchange Commission. Accordingly, they do not include all of the information and footnotes required by generally accepted accounting principles for complete financial statements. In the opinion of management, all adjustments (consisting only of those of a normal recurring nature) considered necessary for a fair presentation have been included. Operating results for the three month period ended March 31, 2002, are not necessarily indicative of the results that may be expected for the fiscal year ending December 31, 2002. For further information, refer to the audited financial statements and footnotes thereto included in the Company's Form 10-KSB for year ended December 31, 2001. BASIS OF CONSOLIDATION In 2001 and 2002, the consolidated financial statements include the accounts of IBSS and its majority-owned subsidiary Synamco, L.L.C. (collectively "IBSS"). EARNINGS PER SHARE The computation of basic earnings (loss) per share and diluted earnings (loss) per share is in conformity with the provisions of Statement of Financial Accounting Standards No. 128. Going Concern The accompanying financial statements have been prepared on a going concern basis, which contemplates the realization of assets and the satisfaction of liabilities in the normal course of business. As shown in the financial statements, Integrated Business Systems and Services, Inc. ("IBSS") has a working capital deficiency and an accumulated deficit, including minority interests, of approximately $1,860,000 and $20,982,000, respectively at December 31, 2001. Ultimately, IBSS' viability as a going concern is dependent upon its ability to generate positive cash flows from operations, maintain adequate working capital and obtain satisfactory long-term financing. However, there can be no assurances that IBSS will be successful in the above endeavors. The financial statements do not include any adjustments relating to the recoverability and classification of liabilities that might be necessary should IBSS be unable to continue as a going concern. IBSS' plans include the following, although it is not possible to predict the ultimate outcome of IBSS' efforts. Cost and Expense Reductions. During the third quarter of 2001, IBSS commenced a comprehensive internal restructuring and cost reduction program. The implementation of that program is now substantially complete and has resulted in a reduction of almost 50% in IBSS' monthly gross cash burn rate. Included in the program were measures that resulted in substantial reductions in IBSS' largest expense categories of human resource and payroll-related expenses. These measures included reductions in non-essential staff, deferrals of up to 50% of executive compensation, reductions in overall staff compensation rates, scale-backs in certain employee benefit programs, reductions in rates paid for health insurance and reductions in employee travel, accommodation and hiring costs. In addition, IBSS has achieved significant cash flow relief through the discontinuance of non-essential third party consulting and service arrangements and the renegotiation of other third party contracts, including those in the areas of public relations, investor relations, financial advisory services, financial printing and industry research. During the remainder of 2002, in addition to the reductions outlined above, IBSS expects to substantially reduce the costs associated with its operating facilities, including reductions in its lease obligations and its expenditures for furniture, fixtures and equipment. In the absence of any substantial infusion of growth capital during the year, IBSS has no plans during 2002 for any significant capital expenditures or any material increases in its monthly cash burn rate. Investor Debt and Other Payables. On December 31, 2001, IBSS achieved debt service relief for 2002 and 2003 through the restructuring of substantially all of its short-term and long-term investor debt. Under the restructured debt instruments, the entire principal balance is not payable for up to two years following January 1, 2002. The first interest payment is not due until January 2003, and the second interest payment is not due until maturity in 2004. IBSS has also established long-term payout arrangements with respect to substantially all of its unsecured trade accounts payable. In addition, where permitted under securities laws, IBSS has satisfied certain third party obligations through restricted stock grants. 6 Additional Capital. Since December 31, 2001, IBSS has raised approximately $830,000 in additional investor funding through the issuance of two-year convertible debentures and common stock purchase warrants. IBSS expects to raise additional capital during 2002 through the issuance of convertible debt or equity securities. Because of the operating, market and industry risks associated with an investment in IBSS, and because its common stock is currently traded on the Over-the-Counter Bulletin Board maintained by the NASD, IBSS may experience difficulty in raising additional financing. 7 ITEM 2 MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS Advisory Note Regarding Forward-Looking Statements Some of the statements contained in this report on Form 10-QSB constitute forward-looking statements that involve risks and uncertainties. We caution readers of this report that these statements involve a number of known and unknown risks that may cause our actual results to be materially different from those contemplated by these statements. Factors that might cause such a difference include, but are not limited to, those discussed in this report under the captions "Factors That May Affect Our Operating Results" and "Management's Discussion and Analysis of Financial Condition and Results of Operations," as well as those set forth in other periodic reports and filings that we make with the Securities and Exchange Commission. The following discussion and analysis provides information which the Company believes is relevant to an assessment and understanding of the Company's results of operations and financial condition. This discussion should be read in conjunction with the financial statements and notes thereto set forth elsewhere in this report. Results of Operations - --------------------- For the three months ended March 31, 2002, as compared to the three months ended - -------------------------------------------------------------------------------- March 31, 2001. - --------------- Revenues. Total revenues decreased $296,143 to $589,966 in the three months ended March 31, 2002, from $886,109 in the three months ended March 31, 2001. This decrease was primarily attributable to an decrease in hardware revenue due to a decrease in hardware sales Cost of Revenues. Total cost of revenues decreased $214,142 to $471,362 in the three months ended March 31, 2002 from $886,109 in the three months ended March 31, 2001. These figures included a $276, 435 decrease in hardware cost. The cost of revenues as a percentage of total revenues was 80% and 77% in the three months ended March 31, 2002, and 2001, respectively. Accordingly, the gross margin was 20% and 23% in the three months ended March 31, 2002, and 2001, respectively. Research and Development. Research and development costs decreased $130,157 to $ 131,182 in the three months ended March 31, 2002, from $200,605 in the three months ended March 31, 2001. Research and development costs represented 22% and 29% of total revenues for the three months ended March 31, 2002, and 2001, respectively. General and Administrative. General and administrative expenses, including interest expense, decreased $238,827 to $629,553 in the three months ended March 31, 2002, from $868,830 in the three months ended March 31, 2001. General and administrative expenses decreased due to cost cutting measures that were taken in the fourth quarter of 2001 and during the first quarter of 2002. General and administrative expenses represented 107% and 98% of total revenues in the three months ended March 31, 2002, and 2001, respectively. Sales and Marketing. Sales and marketing expenses decreased $445,758 to $183,480 in the three months ended March 31, 2002 from $629,238 in the three months ended March 31, 2001. This decrease was attributable to decreases in marketing salaries due a reduction in sales and marketing staff, as well as decreases in professional fees and public relations awareness expenses. Sales and marketing expenses represented 31% and 71% of total revenues in the three months ended March 31, 2002, and 2001, respectively. Total Other Expense. Total Other Expense increased $352,093 to $453,611 in the quarter ended March 31, 2002, from the $101,518 in the three months ended March 31, 2001. Although, Loss on Investment in Equity Investment was down $77,139 or 100% due to the divestment of WilCam Systems, LLC., Interest Expense was up $417,950 to $456.020 in the quarter from $38,070 in the same quarter for the previous year. Substantially all ($372,274) of this increase was related solely to the intrinsic value approach that was applied to both the common stock purchase warrants and the conversion features of our private placements of convertible debt in 2001, all as required by the application of Accounting Principles Board Opinion No. 14, Emerging Issues Task Force (EITF) Issue No. 98-5 and EITF Issue No. 00-27. The directive of these accounting policies is to attribute an appropriate value to the conversion feature imbedded in convertible debt where the conversion price is either below the market price of the common stock at the commitment date, or where such price may adjust during the life of the debt to a price that is below the market price of the common stock at the time of the adjustment. The entire value of the imbedded conversion feature is charged to interest expense and credited to additional paid in capital at the time of the commitment. These accounting policies also require recognition of the fair value of any warrants issued in connection with debt financing. The fair value is charged to a debt discount that is amortized to interest expense over the life of the related debt instrument, and an equal amount is credited to additional paid in capital. Corporate and Other Related Non-Operating Items represented 77% and 11% of total revenues in the three months ended March 31, 2002 and 2001, respectively. 8 Liquidity and Capital Resources Sources of Operating Capital. Prior to 1997, we financed our operations primarily through our revenues from operations, including funded research and development revenues, and occasional short-term loans from our principals and acquaintances. Since the middle of 1997, we have financed our operations primarily through private and public offerings of common stock and convertible debt, and to a lesser extent through borrowings from third-party lenders and from operating revenues. We raised net proceeds of approximately $1,220,000 in our November 1997 initial public offering on the Vancouver Stock Exchange. Since that time, we have raised additional equity of approximately $12.3 million through several private placements of common stock and stock purchase warrants and the conversion of approximately $1.7 million of convertible debt into equity. During 2001, we raised an aggregate of approximately $5.1 million in additional capital, consisting of approximately $1,032,371 from the exercise of common stock options and warrants, approximately $409,000 from the private placement of common stock, and approximately $3.66 million from the sale of convertible debt. During the first quarter of 2002, we raised approximately $830,000 through the issuance of two-year convertible debentures. We expect to raise additional funds in 2002 from the private placement of additional debt, equity or equity-linked securities. Cost and Expense Reduction Program. During the last month of the third quarter of 2001, in connection with executive managements' internal restructuring of our internal operations and in response to the need to reduce costs in connection with lower than expected year-to-date revenues, we commenced a comprehensive cost reduction program. The implementation of that program is now substantially complete and has resulted in a reduction of almost 50% in our monthly gross cash burn rate. Included in our cost reduction program were measures that resulted in substantial reductions in our largest expense categories of human resource and payroll-related expenses. These measures included reductions in non-essential staff which reduced our number of full time employees by approximately 33%; deferrals of up to 50% in the compensation of our seven most highly compensated executive officers; reductions of approximately 12% in the compensation rates for almost half of the remaining non-executive personnel; scale-backs in certain employee benefit programs; reductions of approximately 13% in the rates paid for health insurance; and substantial reductions in employee travel, accommodation and hiring costs. In addition, we have achieved significant cash flow relief through the discontinuance of non-essential third party consulting and service arrangements and the renegotiation of other third party contracts, including those in the areas of public relations, investor relations, financial advisory services, financial printing and industry research. During the remainder of 2002, in addition to the reductions outlined above, we expect to substantially reduce the costs associated with our operating facilities, including reductions in our lease obligations. We currently lease approximately 19,500 square feet of office space for our principal executive offices at a current annual gross rent of approximately $338,000. The annual rent under this lease, which expires in November 2005, will increase to approximately $345,000 in 2003 through 2005. Management is in discussions with the lessor of this office space in contemplation of substantial reductions in the amount of space leased. We have already vacated approximately 10% of our existing leased space for sublease or release back to our landlord. We expect to vacate a substantial additional amount of our existing leased space during 2002 without negatively impacting our operations, and we intend to pursue the renegotiation of our existing lease rates, or consider a buy-out of the lease in the event we are able to secure a lease of suitable facilities at market rates, which are currently approximately 35% lower than our current lease rate. We currently do not have any commitments or budgeted needs for any material capital expenditures, including purchases of furniture, fixtures and equipment during the remainder of 2002. In the absence of any substantial infusion of growth capital during 2002, we do not expect our capital expenditure plans for 2002 to change. 9 Investor Debt and Other Payables. On December 31, 2001, we achieved almost complete debt service relief for 2002 and 2003 through the restructuring of substantially all of our short-term and long-term investor debt. Under the restructured debt instruments, the entire principal balance is not payable for up to two years (January 1, 2004). The first interest payment on our restructured debt is not due until January 2003, and the second interest payment is not due until maturity in 2004. We have also established long-term payout arrangements with respect to substantially all of our unsecured trade accounts payable. In addition, where permitted under securities laws, we have satisfied certain of our third party obligations through restricted stock grants. Additional Capital. As noted above, since December 31, 2001, we have raised approximately $800,000 through the issuance of two-year convertible debentures. We expect to raise additional funds in 2002 from the private placement of additional debt, equity or equity-linked securities. Because of the operating, market and industry risks associated with an investment in our common stock, and because our common stock is currently traded on the Over-the Counter Bulletin Board maintained by the NASD, we may experience difficulty in raising additional financing. Our current gross monthly cash burn rate is approximately $340,000. In the absence of any substantial infusion of growth capital during 2002, we have not budgeted for any material increase in this gross monthly burn rate. We expect that the proceeds from revenues generated from our operations and, to a lesser extent, the proceeds from our 2002 capital raising activities, will be adequate to meet our projected working capital and other cash requirements for at least the next twelve months. Management intends to closely follow the company's progress and to further reduce our expenses if our marketing and sales strategies do not result in sufficient revenues within a reasonable period. Any such reduction will involve scaling back, delaying or postponing those development activities that are not essential to the company achieving its stated objectives. In any event, our working capital deficit will continue to grow unless and until revenues increase sufficiently to meet expenditure levels. Cash Flow Analysis Net cash used in operating activities decreased by approximately $889,629 from approximately $1,466,199 during the three months ended March 31, 2001 to approximately $576,570 during the three months ended March 31, 2002. This significant decrease was largely due to the cost cutting plan that the Company is currently implementing. Net cash used in investing activities decreased by approximately $333,000 from approximately $333,451 during the three months ended March 31, 2001 to approximately $2,679 during the three months ended March 31, 2002. Almost all of this decrease was attributable to $540,000 in cash used in purchases of affiliate equity in 2001 that were not repeated in 2002. Net cash provided by financing activities was approximately $700,000 during the three months ended March 31, 2002, as compared to approximately $1,700.000 during the three months ended March 31, 2001. The net cash provided by financing activities in the first quarter of 2002 resulted primarily from the issuance of approximately $800,000 in convertible debentures. FACTORS THAT MAY AFFECT OUR OPERATING RESULTS In addition to other information contained in this Report on Form 10-QSB, the following risk factors should be carefully considered in evaluating our company and its business. These factors may have a significant impact on our business, operating results and financial condition. As a consequence of these risk factors, the other information contained in this report, and the risks discussed in our other periodic filings with the Securities and Exchange Commission, our actual results could differ materially 10 from those contemplated by any forward-looking statements contained in this report. Risks Related to Our Company We have a large accumulated deficit, we expect future losses, and we may never achieve or maintain profitability. We have experienced operating losses in each of our fiscal years since January 1, 1995. As of December 31, 2001, we had an accumulated deficit of approximately $20.1 million. In addition, since 1997, we have continued to allocate an increasing proportion of our internal resources to research and development activities associated with the development of our current suite of new software products. During the last three years, we have also undertaken a complete restructuring of our sales and marketing organization and have commenced several new customer acquisition strategies. The execution of these marketing initiatives required additional staffing resources and other related expenditures. This strategy of increased emphasis on new product development and the suspension of much of our traditional sales activities while we began implementing our sales team reorganization resulted in a substantial reduction in our traditional service revenues during the affected periods. Despite our history of losses, we believe it is vital to our future success that we continue to invest heavily in sales and marketing, although at a lower percentage of revenue than our investment in this area during our most recent fiscal years. Nevertheless, if expenditures related to our sales and marketing and the expansion of our operations are not accompanied or shortly followed by significantly increased revenue, our losses could be even greater than expected until we are able to delay or reduce these expenditures. While we believe profitability is achievable in 2002, many factors, including the factors described in this report, may result in our incurring losses in 2002. We will need to significantly increase our quarterly revenues from their historical levels in order to achieve profitability. Substantially all of our debt is secured and a default by us under this debt could result in a foreclosure on all of our assets. At March 31, 2002 we had approximately $3,227,000 of outstanding debt under convertible debentures issued by the company in 2001 and 2002. This debt is secured by all of our assets. Of this amount approximately $125,000 in principal is due during 2002, approximately 576,000 is due on January 1, 2003 and the remainder of this debt is due on January 1, 2004. Interest payments on the portion that matures after 2002 are due in two installments on January 1, 2003 and on January 1, 2004. In the event that we are unable to satisfy our repayment obligations under this secured debt, or we otherwise default under the terms of this debt, the holders of this debt may seek to foreclose their security interest. In such event, if we are unable to reach a pay-out arrangement satisfactory to the holders of this debt and seek relief under federal bankruptcy laws, we believe that we would no longer be able to maintain our operations. Significant unanticipated fluctuations in our actual or anticipated quarterly revenues and operating results may cause us not to meet securities analysts' or investors' expectations and may result in a decline in our stock price. Our quarterly operating results have fluctuated significantly in the past and may vary significantly in the future. Moreover, as a result of our limited operating history with our new suite of Synapse-based software products and the evolving nature of the markets in which we compete, it is difficult to accurately forecast our revenue in any given period. Accordingly, we believe that period-to-period comparisons of our historical results of operations are not necessarily meaningful and should not be relied upon as indications of trends or of future performance. If our revenues, operating results, earnings or future projections are below the levels expected by investors or securities analysts, our stock price is likely to decline. Our stock price is also subject to the volatility generally associated with Internet, software and technology stocks in general, and may also be affected by broader market trends unrelated to our performance. In addition, we also expect to experience significant fluctuations in our future quarterly revenues and operating results as a result of many factors specific to our operations, including: . the difficulty in predicting the size and timing of our customer orders . the mix of our products and services sold and the mix of our distribution channels . the lengthy sales cycle for some of our products . the market acceptance of our products . the terms and timing of our financing activities . whether we are able to successfully expand our sales and marketing programs . the possible loss of our key personnel . the difficulty in predicting the amount and timing of employee stock option exercises Our revenues and operating results depend upon the volume and timing of customer orders and payments, and the date of product delivery. New software licensing, service and maintenance contracts may not result in revenues in the quarter in which the contracts are signed, and we may not be able to predict accurately when revenues from these contracts will be recognized. A substantial portion of our revenues have been and continue to be derived from large licensing and software implementation orders. We expect this trend to continue for the foreseeable future. We also expect that increases in the dollar size of individual license transactions will increase the risk of fluctuation in future quarterly results. We realize substantially higher gross margins on our license revenues compared to our services and maintenance revenues. Consequently, our margins for any particular quarter will be highly dependent on the mix of license, service and maintenance revenues in that quarter. If we cannot generate large customer orders, or our customers delay or cancel their orders in a particular quarter, it will have a material adverse effect on our revenues and, more significantly on a percentage basis, on our net income or loss in that quarter. 11 Variations in the time it takes us to sell our products may cause fluctuations in our operating results. Our customers generally consider a wide range of issues before committing to purchase our products, including product benefits, the ability to operate with existing and future computer systems, the ability to accommodate increased transaction volumes and product reliability. Some of our customers are addressing these issues for the first time when they consider whether to buy our products and services. As a result, we or other parties must educate potential customers on the use and benefits of our products and services. In addition, the purchase of our products generally involves a significant commitment of capital and other resources by a customer. This commitment often requires significant technical review, assessment of competitive products, and approval at a number of management levels within a customer's organization. The length of our sales cycles may vary based on the industry in which the potential customer operates and is difficult to predict for any particular license transaction. Because of the number of factors influencing the sales process, the period between our initial contact with a new customer and the time when we recognize revenue from that customer varies widely in length. Our sales cycles typically range from two to six months. For larger opportunities with new customers, however, these cycles can be longer. The length and variability of our sales cycles makes it difficult to predict whether particular sales will be concluded in any given quarter. If one or more of our license transactions are not consummated in a given quarter, our results of operations for that quarter may be below our expectations and the expectations of analysts and investors. We have historically derived substantially all of our revenue from a small number of customers in the manufacturing industry, and our revenue could decline if we lose a major customer or significant downturns occur in any of our customers' industries. We have generated a substantial portion of our revenue from a limited number of customers, substantially all of which are in the manufacturing industry. In 2000, we began expanding our sales and marketing efforts toward companies in other industries and other vertical markets, particularly for business-to-business integration and enablement of application service providers. Nevertheless, we expect that a small number of customers in the manufacturing industry will continue to account for a substantial portion of our revenue for the foreseeable future. Any significant decline in the demand for, and market acceptance of, our software in the manufacturing industry of any of our customers would hurt what we anticipate for our 2002 results of operations. We believe that many of our current customers will continue to provide a substantial portion of our revenue through additional license, implementation services and maintenance fees. In 2001, our largest customer accounted for more than 51% of our revenue and our second largest customer accounted for more than 44% of our revenue. Consequently, the loss of even one customer could have a material adverse effect on our revenue. Moreover, as we continue to market our products in new vertical markets, we expect that customers in some of those new vertical markets are likely to have different requirements and may require us to change our product design or features, sales methods, support capabilities or pricing policies. If we fail to successfully address these new vertical markets, we may experience decreased sales in future periods. If we do not effectively compete with new and existing competitors, our revenues and operating margins will decline. The market for our products is intensely competitive, evolving and subject to rapid technological change. We expect the intensity of competition to increase in the future. As a result of increased competition, we may have to reduce the price of our products and services, and we may experience reduced gross margins and loss of market share, any one of which could significantly reduce our future revenues and operating results. Many of our current and potential competitors have longer operating histories, significantly greater financial, technical, product development and marketing resources as well as better name recognition and larger customer bases than we do. These competitors may be able to develop products comparable or superior to those offered by us, or adapt more quickly to new technologies, evolving industry trends or customer requirements than we can. They are also positioned to devote greater resources to the development, promotion and sale of their products than we can. Accordingly, we may not be able to compete effectively in our markets, and competition may intensify and harm our business and its operating results. If we are not successful in developing enhancements to existing products and new products in a timely manner, garnering customer acceptance or generating average licensing prices, our gross margins may decline, and our business and operating results may suffer. For additional information on our competitive posture in our industry, see the description set forth in this report under "Item 1 - Description of Business - Competition and Markets." We must expand our network of distribution partners in order to successfully sell our products. We have recently implemented a sales model under which we are focusing substantial efforts toward the sale of our products through indirect sales channels such as resellers, system integrators, application software vendors and infrastructure 12 technology companies. We plan to continue to invest resources to expand our direct sales force and our relationships with these third parties. We may not be successful in this expansion, and even if we are, such expansion might not result in an increase in our revenues. If we fail to maintain our existing relationships with indirect sales channel arrangements or fail to establish new ones, or if our revenue does not increase correspondingly with the expenses we incur in pursuing such relationships, our business will suffer. If we do not retain our key management personnel and attract and retain other highly skilled employees, our business will suffer. Our future success depends on the skills, experience and performance of our senior management team, other key personnel, and their ability to operate effectively, both individually and as a group. Each of these persons is bound by an employment agreement with the company, and we maintain "key man" insurance in the amount of $1 million on the lives of each of George E. Mendenhall, Chairman and Chief Executive Officer, and Stuart E. Massey, Executive Vice President. Nevertheless, recovery under such insurance may not be adequate to compensate us for the full impact resulting from the death of any one or more these officers. If any of our senior management or other key research, engineering and development or sales and marketing personnel were to leave the Company, it would be difficult to replace them, and our business would be harmed. Our success also depends on our ability to recruit, retain and motivate highly skilled sales, marketing and engineering personnel. We face significant competition for individuals with the skills required to develop, market and support our products and services. We believe that attracting and retaining these personnel is particularly difficult for us because: . the market for connectivity infrastructure software is still emerging . our company and our products are not yet widely known in the marketplace . the relative scarcity of qualified technical personnel in the Columbia, South Carolina metropolitan area makes it difficult to attract and retain technical personnel We cannot provide assurance that we will be able to recruit and retain sufficient numbers of these highly skilled employees. If we fail to do so, our ability to compete will be significantly harmed. The recent restructuring of our operations could strain our existing resources and cause our business to suffer. Our ability to successfully offer products and services and implement our business plan in our rapidly evolving markets requires an effective planning and management process. We have recently restructured our entire executive, administrative and operating teams in order to achieve greater efficiencies in execution, better allocation of skills across departments and better project tracking. In connection with that restructuring, we have reduced by approximately 26% the number of our employees over the past twelve months, from a high of approximately 60 during 2001 to 40 on March 31, 2002. The anticipated growth in our customer base during 2002 and 2003 will lead to our need late this year to increase staff in certain areas. In the meantime, the staffing requirements necessary to support our existing business growth strategy may place a significant strain on our currently reduced management systems, infrastructure and resources. As our customer base grows, concurrent with the need to expand, train and manage our workforce, we expect that we will also be required to manage an increasing number of relationships with these new customers, various strategic alliance partners and other third parties. Failure to expand any of the foregoing areas efficiently and effectively could interfere with the growth of our business as a whole. Defects in or slow performance of our software products could diminish demand for our products and cause costly liability, which would adversely affect our operating results. The Synapse software products we offer are internally complex. Complex software may contain errors or defects, particularly when first introduced or when new versions or enhancements are released. Although we conduct extensive testing, we may not discover software defects that affect our current or new products or enhancements until after they are sold. Although we have not experienced any material software defects to date, any errors, defects or slow performance that is discovered could result in: . loss of revenue . product returns or order cancellations . delay in market acceptance of our products 13 . diversion of our development resources . distraction of our management . damage to our customer relationships and our reputation . increased service and warranty costs . costly litigation defense Our license and service agreements with our customers typically contain provisions designed to limit our exposure to potential product liability claims. It is possible, however, that the limitation of liability provisions contained in our license and service agreements may not be effective as a result of existing or future federal, state or local laws or ordinances or unfavorable judicial decisions. Although we have not experienced any product liability claims to date, sale and support of our products entails the risk of such claims, which could be substantial in light of customers' use of many of our products in mission-critical applications. We do not maintain product liability insurance. If a claimant brings a product liability claim against us, it could have a material adverse effect on our business, results of operations and financial condition. Risks Related to Our Industry If we fail to adapt to the rapid technological change which characterizes our markets, we could lose market share or our products could become obsolete. The market for our current suite of software products is characterized by: . rapid technological change . frequent new product introductions and enhancements . uncertain product life cycles . changing customer requirements . evolving industry standards The introduction of products embodying new technologies, the emergence of new industry standards or changes in customer requirements could render some or all of our existing products obsolete and unmarketable. Moreover, decreases in the cost of existing products or services could enable our current or potential customers to fulfill their own needs for transaction processing and integration systems and services in a more cost-efficient manner than through the purchase of our products and services. As a result, our success depends upon our ability to respond to changing customer requirements and enhance existing products and services to keep pace with technological developments and emerging industry standards. We have invested significantly in technology and anticipate that it will be necessary for us to continue to do so. Failure to develop and introduce enhancements to our existing products and services in a timely manner in response to changing market conditions or customer requirements will materially and adversely affect our business, results of operations and financial condition. Because our products could interfere with our customers' other software applications and hardware, we may be subject to claims by these customers, which may be costly and may not be adequately covered by insurance. Our products inter-operate with many parts of complicated computer systems, such as mainframes, servers, personal computers, application software, databases, operating systems and data transformation software. Failure of any one of these parts could cause all or large parts of computer systems to fail. In such circumstances, it may be difficult to determine which part failed, and it is likely that customers will bring lawsuits against several suppliers. Even if our software is not at fault, we could suffer material expenses and material diversion of management time in defending any such lawsuits. If we fail to adequately protect our proprietary rights, we may lose these rights and our business may be seriously harmed. Our success depends upon our proprietary technology. To establish and protect our proprietary rights, we rely primarily on a combination of: 14 . patent law . copyright law . trademark and trade secret laws . confidentiality procedures and agreements . licensing arrangements . the complex nature of our technologies As part of our confidentiality procedures, we generally enter into non-disclosure agreements with our employees, customers and strategic partners when we enter into license, service and maintenance agreements with respect to our software, documentation and other proprietary information. Despite these precautions, third parties could copy or otherwise obtain and use our products or technologies without authorization, or develop similar technologies independently. It is difficult for us to police unauthorized use of our products. Because of this difficulty in determining the extent to which piracy of our software products may exist, software piracy remains a persistent problem. Expensive litigation may be necessary in the future to enforce our intellectual property rights. Moreover, effective protection of intellectual property rights is unavailable or limited in certain foreign countries. While we believe that our products and technologies are adequately protected against infringement, existing laws afford only limited protection. Consequently, the protection of our proprietary rights may not be adequate, and our competitors could independently develop similar technologies, duplicate our products, reverse-engineer or design around the intellectual property rights we hold. Our products may infringe the intellectual property rights of others, which may cause us to incur unexpected costs or prevent us from selling our products. The commercial success of our business depends upon our products not infringing any intellectual property rights of others and upon no claims for infringement being made against us. We have conducted periodic patent searches to determine whether or not we may be infringing the patent or trademark rights of any third parties and have recently applied for patent protection of our proprietary Synapse software. Because patent applications in the United States are not publicly disclosed until the patent is issued, applications of which we are not aware may have been filed which relate to our software products. We may be subject to legal proceedings and claims from time to time in the ordinary course of our business, including claims of alleged infringement of the patents, trademarks and other intellectual property rights of third parties by us or our licensees in connection with their use of our products. Intellectual property litigation is expensive and time-consuming, and could divert our management's attention away from running our business. If we were to discover that our products violated the intellectual property rights of others, we would have to obtain licenses from these parties in order to continue marketing our products without substantial re-engineering. We might not be able to obtain the necessary licenses on acceptable terms or at all. If we could not obtain such licenses, we might not be able to re-engineer our products successfully or in a timely manner. We believe that we are not infringing any intellectual property rights of third parties, but there can be no assurance that such infringement will not occur. If we fail to address any infringement issues successfully, we will be forced to incur significant costs and could be prevented from selling our products. Other Risks The price of our common stock may fluctuate significantly. The market price for our common stock may be affected by a number of factors, including developments in the middleware, software or technology industry, general market conditions and other factors, including factors unrelated to our operating performance or our competitors' operating performances. In addition, our stock price and the stock prices of many other companies in the technology and emerging growth sectors have experienced wide fluctuations, including recent rapid rises and declines in their stock prices, that have often been unrelated to the operating performance of such companies. These factors and fluctuations, as well as general economic, political and market conditions, such as recessions, may materially adversely affect the market price of our common stock. The number of our shares of common stock that are or may become eligible for sale in the near future may cause the market price for our common stock to decline significantly, even if our business is doing well. Trading in our common stock has historically been very limited has made the market price of our common stock vulnerable to significant fluctuations. At December 31, 2001, we had 17,774,694 outstanding shares of common stock, with an 15 additional 6,384,709 shares of common stock issuable upon the exercise of employee stock options and common stock purchase warrants and an additional 2,995,640 shares issuable upon conversion of debt, for a total fully diluted outstanding share amount of 27,155,043 at December 31, 2001. Of the 17,774,694 outstanding shares on December 31, 2001, 12,219,594 (or 69%) were freely tradable in the public market. Of the balance of approximately 5,555,100 shares (or 31 %), (a) 3,830,100 shares were held by members of management and may be publicly sold only pursuant to the volume and manner of sale restrictions of Rule 144 under the Securities Act of 1933, and (b) approximately 1,725,000 shares were issued in private placements that were exempt from registration under the Securities Act of 1933. As such, these 1,725,000 shares are considered "restricted shares" that are not eligible for public resale by their holders until the first anniversary following their issuance, their public resale remains subject to the volume and manner of sale restrictions of Rule 144 until the second anniversary following their issuance. Under the operation of Rule 144, approximately 865,000 of these restricted shares will become eligible for resale under Rule 144 on or before December 31, 2002. The balance of 860,000 shares will become eligible for resale under Rule 144 on March 20, 2003. Of the 9,380,349 shares issuable at December 31, 2001 upon the exercise of stock options, and warrants and upon the conversion of debt, 3,141,469 (or 34%) shares will be freely tradable upon exercise or conversion of the underlying instrument. Of the balance of 6,238,880 shares (or 66%), (a) 523,600 shares were issuable to members of management and are subject to the same resale restrictions under Rule 144 as are described in the prior paragraph, and (b) 5,715,280 shares were issuable upon exercise or conversion of instruments issued by us in private placements that were exempt from registration under the Securities Act of 1933. As such, these 5,715,280 restricted shares are subject to the same Rule 144 one year and two-year restrictions as are described in the prior paragraph for restricted shares. We have granted registration rights to the holders of substantially all of the instruments under which these restricted shares are issuable. The registration rights generally require us to register these shares for resale within six months of the date of their issuance upon excercise or conversion, as applicable, of the underlying instruments. Once these restricted shares become eligible for resale under Rule 144 or their resale otherwise registered by us with the Securities and Exchange Commission, if the holders of these restricted shares sell substantial amounts of their shares into the public market during a short period of time, or if those shareholders are perceived by the market as intending to sell them, our stock price may decline significantly. The issuance of these shares will also result in dilution to our shareholders, and may make it more difficult for us to sell equity or equity-related securities in the future at a time and at a price that we deem appropriate. Failure to raise additional capital or generate the significant capital necessary to expand our operations and invest in new products could reduce our ability to compete and result in lower revenues. We expect that our currently held cash, cash from expected customer revenues, and cash from one or more private placements of securities expected to close during the first half of 2002 should be sufficient to meet our working capital and capital expenditure needs for at least the next 12 months. Even if we are successful in realizing our expected 2002 sales revenues and in completing the private sale of additional securities, we expect that we may still require additional financing in the future to implement our growth strategies and achieve our long-term objectives. We cannot be certain that we will be able to obtain additional debt or equity financing on favorable terms, or at all. If we obtain additional equity financing, our shareholders may experience significant dilution of their ownership interests and the per share value of our common stock could decline. If we engage in debt financing, we may be required to accept terms that restrict our ability to incur additional indebtedness and that force us to maintain specified liquidity or other ratios, any of which could harm our business. If we need additional capital and cannot raise it on acceptable terms, we may not be able to, among other things: . develop or enhance our products and services . continue to expand our sales and marketing organizations . acquire complementary technologies, products or businesses . expand operations, in the United States or internationally . hire, train and retain employees . respond to competitive pressures or unanticipated working capital requirements Our failure to do any of these things could result in lower revenues and could seriously harm our business. Anti-takeover provisions in our articles of incorporation and state corporate laws could discourage or prevent a takeover, even if an acquisition would be beneficial to our shareholders. 16 In many cases, shareholders receive a premium for their shares when a company is purchased by another enterprise. Various provisions in our articles of incorporation and bylaws and South Carolina corporate laws could deter and make it more difficult for a third party to bring about a merger, sale of control, or similar transaction without approval of our board of directors, even if the transaction would be beneficial to our shareholders. These provisions tend to perpetuate existing management. As a result, our shareholders may be deprived of opportunities to sell some or all of their shares at prices that represent a premium over market prices. These provisions, which could make it less likely that a change in control will occur, include: . provisions in our articles of incorporation establishing three classes of directors with staggered terms, which means that only one-third of the members of the board of directors is elected each year, and each director serves for a term of three years. . provisions in our articles of incorporation authorizing the board of directors to issue a series of preferred stock without shareholder action, which issuance could discourage a third party from attempting to acquire, or make it more difficult for a third party to acquire, a controlling interest in us. . provisions in our articles of incorporation prohibiting cumulative voting in the election of directors, which would otherwise allow less than a majority of shareholders to elect director candidates. . provisions in our bylaws relating to meetings of shareholders which limit who may call a meeting and what matters will be voted upon. . provisions in our bylaws establishing advance notice requirements for nominations for election to the the board of directors and for proposing matters that can be acted upon by shareholders at shareholder meetings. . state law provisions that require two-thirds of the shareholders to approve mergers and similar transactions, and amendments to the articles of incorporation. In addition, the South Carolina Business Combination Act, the South Carolina Control Share Acquisition Act and the vesting terms of our stock option plans may discourage, delay or prevent a change in control of our company. 17 PART II OTHER INFORMATION Item 1 - Legal Proceedings We are not involved in any material legal proceedings. Item 2 - Changes in Securities During the three months ended March 31, 2002 we issued the following securities in transactions that were not registered under the Securities Act of 1933: During the first quarter, we received approximately $800,000 in gross proceeds from the issuance of two-year convertible debentures. The debentures carry an annual interest rate of 9%, which increases one percentage point each calendar quarter unless the debentures are repaid on or before December 31, 2002, whereupon the interest rate reverts to 9%. All principal under the debentures is due upon maturity on January 1, 2004 and interest is payable in two annual installments on January 1, 2003 and at maturity. Under the debentures, we are obligated to apply toward the repayment of principle and interest an escalating percentage of funds over $1 million received by us in future capital raising activities. The conversion price per share under the debentures is the lower of $1.00 and 50% of the average closing price of the common stock for the 30 calendar days prior to conversion. The exercise price per share under the warrants is $1.60. In January, the Company issued 38,117 shares to satisfy certain third party obligations. These securities were issued without registration under the Securities Act of 1933 in reliance upon the exemption from registration contained in Section 4(2) and Rule 506 of Regulation D of the Securities Act of 1933, as a transaction, not involving a general solicitation, in which the purchasers were purchasing for investment. We believe that the purchasers were given or had access to detailed financial and other information with respect to our company and possessed requisite financial sophistication. Item 3 - Defaults Upon Senior Securities This item is not applicable. Item 4 - Submission of Matters to Vote of Security Holders No matters were submitted to a vote of the shareholders of the Company during the first quarter of fiscal year 2002. Item 5 - Other Information This item is not applicable. Item 6 - Exhibits and Reports on Form 8-K There were no Form 8-K filings during the period. SIGNATURES In accordance with the requirements of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned, hereunto, duly authorized. Integrated Business Systems and Services, Inc. (Registrant) /s/ George E. Mendenhall - ------------------------------------------ George E. Mendenhall, Ph.D. 18 Chief Executive Officer and Chairman of the Board Date: May 15, 2002 19 INTEGRATED BUSINESS SYSTEMS AND SERVICES, INC. FORM 10-QSB EXHIBIT INDEX Exhibit Number - ------ 3.1 Amended and Restated Articles of Incorporation of the Company (incorporated by reference to Exhibit 2.1 to the Company's Form 1-A filed July 9, 1997). 3.2 Amended and Restated Bylaws of the Company (incorporated by reference to Exhibit 2.2 to the Company's Form 1-A filed July 9, 1997). 10.1 Employment Agreement dated as of December 31, 1996 between the Company and Harry P. Langley (incorporated by reference to Exhibit 6.2 to the Company's Form 1-A filed July 9, 1997). 10.2 Amendment No. 1 dated as of September 1, 1997, to Employment Agreement dated as of December 31, 1996, between the Company and Harry P. Langley (incorporated by reference to Exhibit 6.21 to the Company's Amendment No. 1 to Form 1-A filed September 15, 1997). 10.3 Employment Agreement dated as of January 1, 1997, as amended January 1, 1999, between the Company and George E. Mendenhall (incorporated by reference to Exhibit 6.3 to the Company's Form 1-A filed July 9, 1997). 10.4 Amendment No. 1 dated as of September 1, 1997, to Employment Agreement dated as of January 1, 1997, between the Company and George E. Mendenhall (incorporated by reference to Exhibit 6.22 to the Company'sAmendment No. 1 to Form 1-A filed September 15, 1997). 10.5 Amendment No. 2 dated as of January 1, 1999 to Employment Agreement dated January 1, 1997, between the Company and George E. Mendenhall (incorporated by reference to Exhibit 6.17(b) to the Company's Amendment No. 1 to Form SB-1 filed April 6, 1999 (Registration No.333-43437)). 10.6 Employment Agreement dated as of December 31, 1996 between the Company and Stuart E. Massey (incorporated by reference to Exhibit 6.4 to the Company's Form 1-A filed July 9, 1997). 10.7 Amendment No. 1 dated as of September 1, 1997, to Employment Agreement dated as of December 31, 1996, between the Company and Stuart E. Massey (incorporated by reference to Exhibit 6.23 to the Company's Amendment No. 1 to Form 1-A filed September 15, 1997). 10.8 Employment Agreement effective as of January 1, 1999 between the Company and Donald R. Futch (incorporated by reference to Exhibit 6.20 to the Company's Amendment No. 1 to Form SB-1 filed April 6, 1999(Registration No. 333-43437)). 10.9 Employment Agreement effective as of May 30, 2000 between the Company and William S. McMaster. (incorporated by reference to Exhibit 10.10 to the Company's 10-KSB for the year ended December 31, 2000). 10.10 Integrated Business Systems and Services, Inc. Stock Option Plan (incorporated by reference to Exhibit 6.18 to the Company's Form 1-A filed July 9, 1997) (incorporated by reference to Exhibit 10.12 to the Company's 10-KSB for the year ended December 31, 2000). 10.11 Integrated Business Systems and Services, Inc. 2001 Stock Incentive Plan, as amended. 10.12 Lease Agreement dated October 1, 2000 between the Company and Atrium Northeast Limited Partnership (incorporated by reference as Exhibit 10.16 of the Company's Form 10-QSB for the quarter ended September 30, 2000). 10.13 Escrow Agreement among Pacific Corporate Trust Company, the Company, Harry P. Langley, George E. Mendenhall and Stuart E. Massey (incorporated by reference to Exhibit 6.24 to the Company's Amendment No. 2 to Form 1-A filed October 8, 1997). 10.14 Nonqualified Stock Option Agreement dated as of May 30, 2000 between the Company and William S. McMaster (incorporated by reference to Exhibit 10.15 to the Company's 10-KSB for the year ended December 31, 2000). 10.16 Letter Agreement between the Company and George E. Mendenhall effective September 1, 2001 with respect to cash compensation deferral. 10.17 Letter Agreement between the Company and Stuart E. Massey effective September 1, 2001 with respect to cash compensation deferral. 10.18 Letter Agreement between the Company and William S. McMaster effective September 1, 2001 with respect to cash compensation deferral. 10.19 Letter Agreement between the Company and Donald R. Futch effective September 1, 2001 with respect to cash compensation deferral. 10.20 Letter Agreement between the Company and James V. Hopkins effective September 1, 2001 with respect to cash compensation deferral. 10.21 Class A Secured Convertible Debenture dated December 31, 2001 between the Company and IBSS Class A Investors. 10.22 Class B Secured Convertible Debenture dated December 31, 2001 between the Company and IBSS Class B Investors. 10.23 Common Stock Purchase Warrant dated December 31, 2001 between the Company and IBSS Class A Investors. 10.24 Common Stock Purchase Warrant dated December 31, 2001 between the Company and IBSS Class B Investors. 10.25 Omnibus Security Agreement dated December 31, 2001 by and among the Company, IBSS Class A Investors and IBSS Class B Investors. 10.26 Inter-Creditor Agreement dated December 31, 2001 by and among the Company, IBSS Class A Investors and IBSS Class B Investors. 21 Subsidiaries of the Company (incorporated by reference to Exhibit 21 to the Company's Form 10-KSB for the fiscal year ended December 31, 2001).