EXHIBIT 10.25
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[LOGO OF RAINMAKER] Business Rules Approval
1. Approval
This document provides approval from both parties in adherence to the
Operational Plan / Business Rules Documents (Schedule IV of the Services
Sales Outsourcing Partner Agreement). Any changes or additions made to the
Business Rules Document require the signed approval of both parties.
1.1. Description of Business Rules Document Modifications
Please detail the modification and/or additions made to the Business Rules
Document. Reference all Sections Page and/or Attachment numbers.
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Added Section 5 - Sales - Non-Packaged Services
5.1. Openview Support Agreement Re-Activations
Program Description: Re-Activate ("Return to Support") Openview
support agreements that have expired, per list provided as well as
periodic list updates.
(a) Training: HP [ ] will be responsible for providing training for
HPe telemarketing team to understand how to sell Openview support
agreements.
(b) Incentive Program: HP [ ] will be responsible for incentive
program elements and business rules. The elements, as described
below, will be combined as an offer to customers returning to
service. The program will define the rules for these
combinations, but at no time will a customer receive all these
elements as an offer.
(i) Waive return to support fee
(ii) One year 8X5 support at 10% discount
(iii) Free patch analysis service call
(iv) Free upgrade from 8X5 to 7x24 support
(v) Free 6 months added to contract
Order Management
(c) Order Capture/P.O. Transfer: Rainmaker (HPe) is responsible for
generating the sale and capturing the customers hard copy P.O.
which will then be faxed daily to HP [ ].
(d) Booking Orders: HP [ ] will be responsible for booking the orders
and creating new agreements based on the customer PO.
Pricing - Sales - Based on pay-for-performance
(e) Rainmaker will be compensated for each P.O. received from the
end-user at a rate of [ ]% of the sales price of the contract.
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Rainmaker Systems HPE Business Rules Change Approved 9/5/2002
Confidential treatment has been requested for portions of this exhibit. The copy
filed herewith omits the information subject to the confidentiality request.
Omissions are designated by brackets "[ ]." A complete version of this exhibit
has been filed separately with the Securities and Exchange Commission.
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[LOGO OF RAINMAKER] Business Rules Approval
Data Requirements - HP provide data as follows:
(a) Contract Data - Contract ID, Service Description, Covered Product
Description, Duration, Contract Expiration Date, Price for
Renewal.
(b) Complete Contact Data-- Company Name, Complete Address, Customer
Contact Name, Complete Address, Phone (Fax, Email - as available)
Escalations - Customer situations, leads or special pricing that may require the
attention, involvement or special approval from HP shall be referred first to [
] at [ ] or if [ ] is not available, to [ ].
Data Profiling - In the event that Complete Contact Data is not available, or as
directed under a project agreement, Rainmaker will offer a data profiling
campaign at a rate of $[ ] per incomplete record, aggregated by company to
capture the missing data and update the missing fields of information. This
program is available for portions of the data on an as needed basis.
Program Execution - Standalone Re-activation Program
(a) Sales and Marketing activities - including outbound sales calls
and business communications geared toward driving sales and
contract resolution.
(b) Reporting -
i. Reasons for Non-Renewal where contact with customer has
been made.
ii. Daily fax transfer of P.O.s received (fax number to be
provided)
iii. Daily and Monthly Sales Report
iv. Weekly status meeting
v. 60 day program review - initial milestone
vi. Quarterly Business Review
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Rainmaker Systems HPE Business Rules Change Approved 9/5/2002
Confidential treatment has been requested for portions of this exhibit. The copy
filed herewith omits the information subject to the confidentiality request.
Omissions are designated by brackets "[ ]." A complete version of this exhibit
has been filed separately with the Securities and Exchange Commission.
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[LOGO OF RAINMAKER] Business Rules Approval
Sign-Off
Hewlett Packard SGBU Services
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Signature Print Date
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/s/ Bob Gannon Bob Gannon, 9/05/02
Hewlett Packard
SGBU Services
Rainmaker Systems
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Signature Print Date
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/s/ Martin Hernandez Martin Hernandez 9/05/02
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Rainmaker Systems HPE Business Rules Change Approved 9/5/2002
Confidential treatment has been requested for portions of this exhibit. The copy
filed herewith omits the information subject to the confidentiality request.
Omissions are designated by brackets "[ ]." A complete version of this exhibit
has been filed separately with the Securities and Exchange Commission.