Exhibit 20 SHAREHOLDERS CORRESPONDENCE CHORUS COMMUNICATIONS GROUP, LTD. September 15, 2000 Dear Shareholder, I am departing from our normal quarterly report format to focus on what is happening at this time and place in our Company's history. First our second quarter results. Revenues are only off 1% for the six months ending June 30, 2000. However, net income is down 55.7% for the same period. The primary reasons for this performance are not different from what I have stated in the past. We are making significant investment in the future of Chorus and it will take time before this investment provides a meaningful return. I have discussed our investment in the Madison and Winona CLEC efforts previously but I have not addressed Chorus Networks system sales and service efforts. Although not readily apparent, investment is occurring in this area which should contribute to future revenues. We have recognized the changing communications needs of today's business community and are restructuring our product offering to more closely reflect the increasing role data will play in each and every business. This effort requires us to build the infrastructure and create the knowledge base, both internally and externally, before we can expect the investment to reflect a positive impact on our financial performance. The direction we are headed can certainly be challenged, but look around. How many more companies are involved with the Internet today than were just a few months ago? The market is dramatically changing and prospective customers are taking time to develop their full communications strategies before making any large investment decisions. They are looking for companies that can provide an end-to-end service solution. We are preparing to be that company. The Board has taken these factors into consideration in determining the dividend level for this quarter. Based on the information before them they have decided to leave the dividend at its current level, $.16 per share for the quarter. As always, if there are any questions you would like me to respond to directly, you can call me at (608) 826-4200. Thank you for your interest. /s/Dean W. Voeks Dean W. Voeks Condensed Consolidated Statement of Income (Unaudited) Dollars in thousands, except per share data Six Months Ended June 30, 2000 1999 REVENUE & SALES $ 22,959 $ 23,203 Costs of services & sales 8,562 8,927 Selling, general & administrative 8,464 7,467 Depreciation & amortization 3,340 2,900 OPERATING INCOME 2,593 3,909 Interest expense -1,125 -858 Other income, net 109 381 INCOME BEFORE INCOME TAXES 1,577 3,432 Income taxes 653 1,344 NET INCOME $ 924 $ 2,088 BASIC & DILUTED EARNINGS PER SHARE $ 0.17 $ 0.39 Condensed Consolidated Balance Sheets (Unaudited) Dollars in thousands June 30, Dec 31, 2000 1999 ASSETS Current Assets $ 12,852 $ 15,511 Property, plant & equipment, net 51,444 47,221 Investments & other assets 10,262 10,223 TOTAL ASSETS $ 74,558 $ 72,955 LIABILITIES & SHAREHOLDERS' EQUITY Current Liabilities $ 14,925 $ 11,785 Long-term debt 23,521 24,217 Deferred credits & other 5,631 5,634 Minority Interest 361 377 Shareholders' equity 30,120 30,942 TOTAL LIABILITIES & SHAREHOLDERS' EQUITY $ 74,558 $ 72,955