<Page>

                                                                      EXHIBIT 13

FINANCIAL REVIEW
Avaya Inc. and Subsidiaries

TABLE OF CONTENTS Selected Financial Data 17 Management's Discussion and
Analysis of Financial Condition and Results of Operations 18 Report of
Independent Accountants 42 Consolidated Statements of Operations 43 Consolidated
Balance Sheets 44 Consolidated Statements of Changes in Stockholders' Equity and
of Comprehensive Loss 45 Consolidated Statements of Cash Flows 46 Notes to
Consolidated Financial Statements 47

SELECTED FINANCIAL DATA
The following table sets forth selected financial information derived from our
audited consolidated financial statements as of and for the fiscal years ended
September 30, 2002, 2001, 2000, 1999 and 1998. On September 30, 2000, we were
spun off from Lucent Technologies Inc. ("Lucent"). The consolidated financial
statements as of and for each of the fiscal years ended prior to September 30,
2001 include allocations of certain Lucent corporate headquarters' assets,
liabilities, and expenses relating to the businesses that were transferred to us
from Lucent. Therefore, the selected financial information for the fiscal years
ended September 30, 2000, 1999 and 1998, during which time we were a business
unit of Lucent, may not be indicative of our future performance as an
independent company. The selected financial information for all periods should
be read in conjunction with "Management's Discussion and Analysis of Financial
Condition and Results of Operations," and the consolidated financial statements
and the notes included elsewhere in this annual report.

     In reviewing the selected financial information, please note the following:
- - Commencing in fiscal 2002, we discontinued amortization of goodwill pursuant
  to the adoption of a new accounting pronouncement.
- - Purchased in-process research and development is attributable to the
  acquisitions of VPNet Technologies, Inc. ("VPNet") and substantially all of
  the assets and certain liabilities of Quintus Corporation ("Quintus") in 2001,
  and Lannet Ltd., SDX Business Systems PLC and Prominet Corporation in 1998.
- - We merged with Mosaix, Inc. in July 1999.
- - In October 1999, we adopted Statement of Position 98-1, "Accounting for the
  Costs of Computer Software Developed or Obtained for Internal Use," and
  prospectively capitalized certain costs of computer software developed or
  obtained for internal use, which had been previously expensed as incurred.
  Accordingly, we began amortizing these costs on a straight-line basis over
  three to seven years.
- - Effective October 1, 1998, we changed our method for calculating the
  market-related value of plan assets used in determining the expected
  return-on-asset component of annual net pension and postretirement benefit
  costs, which was recorded as a cumulative effect of accounting change.
- - Total debt as of September 30, 2000 represents commercial paper obligations we
  assumed following the separation from Lucent and debt attributable to our
  foreign entities. During fiscal 2002, we repaid our commercial paper
  obligations and issued long-term convertible debt and senior secured notes.
- - In October 2000, we sold four million shares of our Series B convertible
  participating preferred stock and warrants to purchase our common stock for
  $400 million. In March 2002, all shares of the Series B preferred stock were
  converted into approximately 38 million shares of our common stock. In
  connection with these transactions, we sold an additional 14.38 million shares
  of our common stock. The conversion of the Series B preferred stock and the
  exercise of warrants resulted in a charge to accumulated deficit of $125
  million, which was included in the calculation of net income (loss) available
  to common stockholders for fiscal 2002.
- - In March 2002, we sold 19.55 million shares of common stock in a public
  offering.

<Table>
<Caption>
                                                                    Year Ended September 30,
                                                    ---------------------------------------------------------
(dollars in millions, except per share amounts)        2002       2001         2000         1999         1998
- -------------------------------------------------------------------------------------------------------------
                                                                                     
STATEMENT OF OPERATIONS INFORMATION:
Revenue                                             $ 4,956    $ 6,793    $   7,732    $   8,268    $   7,754
Business restructuring charges and related
  expenses, net of reversals                            209        837          684          (33)          --
Goodwill and intangibles impairment charge               71         --           --           --           --
Purchased in-process research and development            --         32           --           --          306
Income (loss) before cumulative effect of
  accounting change                                    (666)      (352)        (375)         186           43
Cumulative effect of accounting change                   --         --           --           96           --
- -------------------------------------------------------------------------------------------------------------
Net income (loss)                                   $  (666)   $  (352)   $    (375)   $     282    $      43
=============================================================================================================
EARNINGS (LOSS) PER COMMON SHARE-- BASIC:
Income (loss) available to common stockholders      $ (2.44)   $ (1.33)   $   (1.39)   $    0.72    $    0.17
Cumulative effect of accounting change                   --         --           --         0.37           --
- -------------------------------------------------------------------------------------------------------------
Net income (loss) available to common stockholders  $ (2.44)   $ (1.33)   $   (1.39)   $    1.09    $    0.17
=============================================================================================================
EARNINGS (LOSS) PER COMMON SHARE-- DILUTED:
Income (loss) available to common stockholders      $ (2.44)   $ (1.33)   $   (1.39)   $    0.68    $    0.17
Cumulative effect of accounting change                   --         --           --         0.35           --
- -------------------------------------------------------------------------------------------------------------
Net income (loss) available to common stockholders  $ (2.44)   $ (1.33)   $   (1.39)   $    1.03    $    0.17
=============================================================================================================
</Table>

<Table>
<Caption>
                                                                       As of September 30,
                                                    ---------------------------------------------------------
(dollars in millions)                                  2002       2001         2000         1999         1998
- -------------------------------------------------------------------------------------------------------------
                                                                                     
BALANCE SHEET INFORMATION:
Total assets                                        $ 3,897    $ 4,648    $   5,037    $   4,239    $   4,177
Total debt                                              933        645          793           10           14
Series B convertible participating
  preferred stock                                        --        395           --           --           --
</Table>

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MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF
OPERATIONS
Avaya Inc. and Subsidiaries

The following section should be read in conjunction with the consolidated
financial statements and the notes included elsewhere in this annual report. The
matters discussed in "Management's Discussion and Analysis of Financial
Condition and Results of Operations" contain certain forward-looking statements
within the meaning of the Private Securities Litigation Reform Act of 1995.
Statements made that are not historical facts are forward-looking and are based
on estimates, forecasts and assumptions involving risks and uncertainties that
could cause actual results or outcomes to differ materially from those expressed
in the forward-looking statements. The risks and uncertainties referred to above
include, but are not limited to those described under "Forward-Looking
Statements" in our Annual Report on Form 10-K.

OVERVIEW
We are a leading provider of communications systems, applications and services
for enterprises, including businesses, government agencies and other
organizations. Our product and solution offerings include converged voice and
data networks, traditional voice communication systems, customer relationship
management solutions, unified communications solutions and structured cabling
products. We support our broad customer base with comprehensive global service
offerings that help our customers plan, design, implement and manage their
communications networks. We believe our global service organization is an
important consideration for customers purchasing our products and solutions and
is a source of significant revenue for us, primarily from maintenance contracts.

OPERATING SEGMENTS
In the fourth quarter of fiscal 2002, we reevaluated our business model due to
the continued decline in spending on enterprise communications technology by our
customers and redesigned our operating segments to align them with discrete
customer sets and market segment opportunities in order to optimize revenue
growth and profitability. As a result, we now report our results in four rather
than three operating segments and, accordingly, we have restated fiscal 2001 and
2000 amounts to reflect this change.

     The following table sets forth the allocation of our revenue among our
operating segments, expressed as a percentage of total external revenue:

<Table>
<Caption>
                                                      Year Ended September 30,
                                                    ----------------------------
Revenue                                                2002       2001      2000
- --------------------------------------------------------------------------------
                                                                  
Operating Segments:
  Converged Systems and Applications                   42.0%       42.3%    46.3%
  Small and Medium Business Solutions                   4.8         4.6      5.1
  Services                                             41.7        33.6     30.2
  Connectivity Solutions                               11.5        19.5     18.4
- --------------------------------------------------------------------------------
    Total                                             100.0%      100.0%   100.0%
================================================================================
</Table>

The four operating segments are Converged Systems and Applications ("CSA"),
Small and Medium Business Solutions ("SMBS"), Services and Connectivity
Solutions. The CSA segment is focused on large enterprises and includes our
converged systems products, unified communications solutions and customer
relationship management offerings. Our SMBS segment develops, markets and sells
converged and traditional voice communications solutions for small and mid-sized
enterprises and includes all key and Internet Protocol ("IP") telephony systems
and applications, as well as messaging products. The Services segment offers a
comprehensive portfolio of services to help customers plan, design, build and
manage their communications networks. The Connectivity Solutions segment
includes our structured cabling systems and electronic cabinets.

     We have been experiencing declines in revenue from our traditional
business, enterprise voice communications products. We expect, based on
various industry reports, a low growth rate or no growth in the future in the
market segments for these traditional products. We are implementing a
strategy to capitalize on the expected higher growth opportunities in our
market, including advanced communications solutions such as converged voice
and data networks, server-based IP telephony systems, customer relationship
management and unified communication applications. This strategy requires us
to make a significant change in the direction and operations of our company
to focus on the development and sales of these products. The success of this
strategy, however, is subject to many risks, including the risks that:
- - we do not develop new products or enhancements to our current products on a
  timely basis to meet the changing needs of our customers;
- - customers do not accept our products or new technology, or industry standards
  develop that make our products obsolete;
- - our competitors introduce new products before we do and achieve a competitive
  advantage by being among the first to market; or
- - capital spending by our customers on communications products and services
  continues to decline.

     Our traditional enterprise voice communications products and the advanced
communications solutions described above are a part of our CSA and SMBS
segments. If we are unsuccessful in implementing our strategy, the contribution
to our results from these segments may decline, reducing our overall operating
results, thereby requiring a greater need for external capital resources.

SEPARATION FROM LUCENT TECHNOLOGIES INC.
On September 30, 2000, under the terms of a Contribution and Distribution
Agreement between Lucent and us, Lucent contributed its enterprise networking
business to us and distributed all of the outstanding shares of our capital
stock to its stockholders. We refer to these transactions as the contribution
and the distribution, respectively. Following the distribution, we became an
independent public company, and Lucent no longer has a continuing stock
ownership interest in us.

     Our consolidated financial statements as of and for the fiscal year ended
September 30, 2000 have been derived from the financial statements and
accounting records of Lucent using the historical results of operations and
historical basis of the assets and liabilities of the enterprise networking
businesses transferred to us immediately prior to the distribution. We believe
these consolidated financial statements are a reasonable representation of the
financial position, results

18                                                                    Avaya Inc.
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of operations, cash flows and changes in stockholders' equity of such businesses
as if Avaya were a separate entity prior to the distribution.

     Our consolidated financial statements for the fiscal year ended September
30, 2000 include allocations of certain Lucent corporate headquarters' assets,
liabilities, and expenses relating to the businesses that were transferred to us
from Lucent. General corporate overhead has been allocated either based on the
ratio of our costs and expenses to Lucent's costs and expenses, or based on our
revenue as a percentage of Lucent's total revenue. General corporate overhead
primarily includes cash management, legal, accounting, tax, insurance, public
relations, advertising and data services and amounted to $398 million in fiscal
2000. In addition, the consolidated financial statements for fiscal 2000 include
an allocation from Lucent to fund a portion of the costs of basic research
conducted by Lucent's Bell Laboratories. This allocation was based on our
revenue as a percentage of Lucent's total revenue and amounted to $75 million in
fiscal 2000. We believe the costs of corporate services and research charged to
us are a reasonable representation of the costs that would have been incurred if
we had performed these functions as a stand-alone entity at that time. We
currently perform these corporate functions and basic research requirements
using our own resources or purchased services.

     Prior to the distribution, cash deposits from our businesses were
transferred to Lucent on a regular basis. As a result, none of Lucent's cash,
cash equivalents or debt at the corporate level had been allocated to us.
Although our Consolidated Statements of Operations include interest expense for
the fiscal year ended September 30, 2000, the Consolidated Balance Sheets for
periods prior to the distribution do not include an allocation of Lucent debt at
the corporate level because Lucent used a centralized approach to cash
management and the financing of its operations. We have assumed for purposes of
calculating interest expense that we would have had an average debt balance of
$962 million and an average interest rate of 7.9% per annum for fiscal 2000. We
believe the average interest rate and average debt balance used in the
calculation of interest expense reasonably reflect the cost of financing our
assets and operations during fiscal 2000.

     Income taxes were calculated in fiscal 2000 as if we filed separate tax
returns. However, Lucent was managing its tax position for the benefit of its
entire portfolio of businesses, and its tax strategies were not necessarily
reflective of the tax strategies that we would have followed or are following as
a stand-alone company. Commencing with fiscal 2001, we began filing our own
consolidated income tax returns.

     We have resolved all of the contribution and distribution issues with
Lucent related to the settlement of certain employee obligations and the
transfer of certain assets. Accordingly, in fiscal 2001, we recorded a $42
million net reduction to additional paid-in capital. Following the distribution,
we had identified approximately $15 million recorded in our Consolidated Balance
Sheets that was primarily related to certain accounts receivable balances due
from Lucent and certain fixed assets, which we agreed would remain with Lucent.
Also in connection with the distribution, we had recorded estimates in our
Consolidated Balance Sheets at September 30, 2000 in prepaid benefit costs and
benefit obligations of various existing Lucent benefit plans related to
employees for whom we assumed responsibility. Following an actuarial review, we
received a valuation, agreed upon by us and Lucent, that provided for a
reduction of approximately $44 million in prepaid benefit costs and $17 million
in pension and postretirement benefit obligations. We recorded the net effect of
these adjustments as a reduction to additional paid-in capital in fiscal 2001
because the transactions relate to the original capital contribution from
Lucent.

     Several third party legal actions are pending against Lucent as of
September 30, 2002. In connection with the Contribution and Distribution
Agreement, we may be required to indemnify Lucent for certain obligations
resulting from the resolution of such proceedings.

GOODWILL AND INTANGIBLE ASSETS
Effective October 1, 2001, we adopted Statement of Financial Accounting
Standards ("SFAS") No. 142, "Goodwill and Other Intangible Assets" ("SFAS 142"),
which requires that goodwill and certain other intangible assets having
indefinite lives no longer be amortized to earnings, but instead be subject to
periodic testing for impairment. Intangible assets determined to have definite
lives will continue to be amortized over their remaining useful lives. In
connection with the adoption of SFAS 142, we reviewed the classification of our
goodwill and other intangible assets, reassessed the useful lives previously
assigned to other intangible assets, and discontinued amortization of goodwill.
We also tested goodwill for impairment by comparing the fair values of our
reporting units to their carrying values as of October 1, 2001 and determined
that there was no goodwill impairment at that time. Based on this review, as of
September 30, 2001, we classified $175 million as goodwill, $78 million as
intangible assets, net and $2 million as other assets. We did not identify any
intangible assets having indefinite lives. In fiscal 2002, we recorded a
goodwill impairment charge of $44 million as an operating expense related to our
SMBS operating segment.

     For the fiscal years ended September 30, 2001 and 2000, goodwill
amortization, net of tax, amounted to $38 million and $31 million, respectively.
If we had adopted SFAS 142 as of the beginning of the first quarter of fiscal
2000 and discontinued goodwill amortization, our net loss and loss per common
share on a pro forma basis would have been as follows:

<Table>
<Caption>
                                                       Year Ended September 30,
Pro Forma Results                                      -------------------------
(dollars in millions, except per share amounts)          2001               2000
- --------------------------------------------------------------------------------
                                                                    
Adjusted net loss                                      $ (314)            $ (344)
Accretion of Series B preferred stock                     (27)                --
- --------------------------------------------------------------------------------
Adjusted loss available to common stockholders         $ (341)            $ (344)
================================================================================
Adjusted loss per common share:
  Basic and Diluted                                    $(1.20)            $(1.28)
================================================================================
</Table>

As a result of the significant downturn in the communications technology
industry, we noted a steep decline in the marketplace assumptions for virtual
private networks in the fourth quarter of fiscal 2002 as compared with the
assumptions used when we acquired this existing technology. These circumstances
also caused us to review the

Avaya Inc.                                                                    19
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recoverability of our acquired intellectual property and trademarks. We applied
the provisions of SFAS No. 121, "Accounting for the Impairment of Long-Lived
Assets and for Long-Lived Assets to Be Disposed Of" ("SFAS 121"), to our
intangible assets with definite lives and determined that the carrying value of
these assets was impaired. Accordingly, we recorded a $27 million intangibles
impairment charge as an operating expense in fiscal 2002 to write-down the
carrying value of these intangible assets to an amount representing their
discounted future cash flows. The $27 million impairment charge is attributed
$24 million to CSA and $3 million to SMBS.

     Acquired intangible assets with definite lives are amortized over a period
of three to six years. Amortization expense for such intangible assets was $35
million and $32 million for the fiscal years ended September 30, 2002 and 2001,
respectively. We estimate remaining amortization expense will be (i) $12 million
in 2003, (ii) $5 million in 2004 and (iii) $1 million in 2005.

     In addition, included in other assets as of September 30, 2002 is an
intangible asset of $35 million representing an unrecognized prior service cost
associated with the recording of a minimum pension liability in fiscal 2002.
This intangible asset may be eliminated or adjusted as necessary when the amount
of minimum pension liability is reassessed, which is conducted at least
annually.

INTERNAL USE SOFTWARE
In the second quarter of fiscal 2002, we changed the estimated useful life of
certain internal use software from three to seven years to reflect actual
experience as a stand-alone company based on the utilization of such software.
This change lowered amortization expense by approximately $13 million ($8
million after-tax), equivalent to $0.02 per diluted share, for the fiscal year
ended September 30, 2002.

BUSINESS RESTRUCTURING CHARGES AND RELATED EXPENSES
The following table summarizes the status of our business restructuring reserve
and other related expenses during fiscal 2002, 2001 and 2000:

<Table>
<Caption>
                                                  Business Restructuring Reserve                    Other Related Expenses
                                           ---------------------------------------------  -----------------------------------------
                                                                                                                     Total Business
                                                                                   Total                              Restructuring
                                             Employee        Lease  Other       Business                                    Reserve
                                           Separation  Termination   Exit  Restructuring        Asset   Incremental     and Related
(dollars in millions)                           Costs  Obligations  Costs        Reserve  Impairments  Period Costs        Expenses
- -----------------------------------------------------------------------------------------------------------------------------------
                                                                                                 
FISCAL 2000:
Charges                                    $      365  $       127  $  28  $         520  $        75  $         89   $         684
Cash payments                                     (20)          --     (1)           (21)          --           (89)           (110)
Asset impairments                                  --           --     --             --          (75)           --             (75)
- -----------------------------------------------------------------------------------------------------------------------------------
Balance as of September 30, 2000           $      345  $       127  $  27  $         499  $        --  $         --   $         499
- -----------------------------------------------------------------------------------------------------------------------------------
FISCAL 2001:
Charges                                    $      650  $        24  $  --  $         674  $        20  $        178   $         872
Reversals                                         (17)          (7)   (11)           (35)          --            --             (35)
Decrease in prepaid benefit
  costs/increase in benefit obligations,
  net                                            (577)          --     --           (577)          --            --            (577)
Cash payments                                    (250)         (66)   (11)          (327)          --          (178)           (505)
Asset impairments                                  --           --     --             --          (20)           --             (20)
Reclassification                                  (55)          --     --            (55)          --            --             (55)
- -----------------------------------------------------------------------------------------------------------------------------------
Balance as of September 30, 2001           $       96  $        78  $   5  $         179  $        --  $         --   $         179
- -----------------------------------------------------------------------------------------------------------------------------------
FISCAL 2002:
Charges                                    $      116  $        84  $   1  $         201  $         7  $         21   $         229
Reversals                                         (13)          (4)    (3)           (20)          --            --             (20)
Net increase in benefit obligations                (3)          --     --             (3)          --            --              (3)
Cash payments                                    (128)         (56)    (3)          (187)          --           (21)           (208)
Asset impairments                                  --           --     --             --           (7)           --              (7)
- -----------------------------------------------------------------------------------------------------------------------------------
Balance as of September 30, 2002           $       68  $       102  $  --  $         170  $        --  $         --   $         170
===================================================================================================================================
</Table>

20                                                                    Avaya Inc.
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FISCAL 2002
We have been experiencing a decrease in our revenue as a result of the continued
decline in spending on information technology by our customers, specifically for
enterprise communications products and services. Despite the unpredictability of
the current business environment, we remain focused on our strategy to return to
profitability by focusing on sustainable cost and expense reduction, among other
things. To achieve that goal, we initiated restructuring actions in fiscal 2002
to enable us to reduce costs and expenses further in order to lower the amount
of revenue needed to reach our profitability break-even point. As a result, we
recorded a pretax charge of $229 million in fiscal 2002 for business
restructuring and related expenses. The components of the charge included $116
million of employee separation costs, $84 million of lease termination costs, $1
million of other exit costs, and $28 million of other related expenses. This
charge was partially offset by a $20 million reversal to income primarily
attributable to fewer employee separations than originally anticipated. The $209
million net charge is attributed $70 million to CSA, $3 million to SMBS, $84
million to Services, $25 million to Connectivity Solutions and $27 million to
Corporate. Amounts included in Corporate represent real estate and information
technology lease termination obligations and other related expenses not directly
managed by or identified with the reportable segments.

     The charge for employee separation costs was composed of $113 million for
severance and other such costs as well as $3 million primarily related to the
cost of curtailment in accordance with SFAS No.88, "Employers' Accounting for
Settlements and Curtailments of Defined Benefit Pension Plans and for
Termination Benefits" ("SFAS 88"). Lease termination costs included
approximately $72 million for real estate and $12 million for information
technology lease termination payments. The $28 million of other related expenses
include relocation and consolidation costs, computer transition expenditures,
and asset impairments associated with our ongoing restructuring initiatives.

     The employee separation costs in fiscal 2002 were incurred in connection
with the elimination of approximately 4,240 management and union-represented
employee positions worldwide, of which approximately 2,900 employees had
departed as of September 30, 2002. Employee separation costs included in the
business restructuring reserve are made through lump sum payments, although
certain union-represented employees elected to receive a series of payments
extending over a period of up to two years from the date of departure. Payments
to employees who elected to receive severance through a series of payments will
extend through fiscal 2004.

     The $72 million charge for real estate lease termination obligations
includes approximately one million square feet of excess sales and services
support, research and development, call center and administrative offices
located primarily in the U.S., which have been substantially vacated as of
September 30, 2002. The real estate charge also includes an adjustment to
increase the accrued amount for previously reserved sites due to a recent
deterioration in the commercial real estate market. As a result, we have
extended our estimates as to when we will be able to begin subleasing certain
vacated sites and established additional accruals for lease payments originally
estimated to have been offset by sublease rental income. Payments on lease
termination obligations will be substantially completed by 2011 because, in
certain circumstances, the remaining lease payments were less than the
termination fees.

FISCAL 2001
In fiscal 2001, we outsourced certain manufacturing facilities and accelerated
our restructuring plan that was originally adopted in September 2000 to improve
profitability and business performance as a stand-alone company. As a result, we
recorded a pretax charge of $872 million in fiscal 2001 for business
restructuring and related expenses. This charge was partially offset by a
$35 million reversal to income primarily attributable to fewer employee
separations than originally anticipated and more favorable than expected real
estate lease termination costs.

     The components of the fiscal 2001 charge included $650 million of employee
separation costs, $24 million of lease termination costs, and $198 million of
other related expenses. The charge for employee separation costs was composed of
$577 million primarily related to enhanced pension and postretirement benefits,
which represented the cost of curtailment in accordance with SFAS 88 and $73
million for severance, special benefit payments and other employee separation
costs. The $198 million of other related expenses was composed of $178 million
for incremental period expenses primarily to facilitate the separation from
Lucent, including computer system transition costs, and $20 million for an asset
impairment charge related to land, buildings and equipment at our Shreveport
manufacturing facility. Employee separation costs of $55 million established in
fiscal 2000 for union-represented employees at Shreveport were paid as enhanced
severance benefits from existing pension and benefit assets and, accordingly,
such amount was reclassified in fiscal 2001 out of the business restructuring
reserve and recorded as a reduction to prepaid benefit costs.

     The employee separation costs in fiscal 2001 were incurred in connection
with the elimination of 6,810 employee positions of which 5,600 were through a
combination of involuntary and voluntary separations, including an early
retirement program targeted at U.S. management employees, and a workforce
reduction of 1,210 employees due to the outsourcing of certain of the Company's
manufacturing operations. Employee separation payments that are included in the
business restructuring reserve were made either through a lump sum or a series
of payments extending over a period of up to two years from the date of
departure, which is an option available to certain union-represented employees.
This workforce reduction was substantially completed as of September 30, 2001.

     Real estate lease termination costs have been incurred primarily in the
U.S., Europe and Asia, and have been reduced for sublease income that management
believes is probable. Payments on lease obligations, which consist of real
estate and equipment leases, will extend through 2003. In fiscal 2001, accrued
costs for lease obligations represent approximately 666,000 square feet of
excess sales and services support offices, materials, stocking and logistics
warehouses, and Connectivity Solutions facilities. As of September 30, 2002, we
have entirely vacated this space.

Avaya Inc.                                                                    21
<Page>

FISCAL 2000
In fiscal 2000, we recorded a pretax business restructuring charge of $684
million in connection with our separation from Lucent. The components of the
charge included $365 million of employee separation costs, $127 million of lease
termination costs, $28 million of other exit costs, and $164 million of other
related expenses.

     The charge for employee separation costs in fiscal 2000 included severance,
medical and other benefits attributable to the worldwide reduction of 4,900
union-represented and management positions. This charge was the result of
redesigning the services organization by reducing the number of field
technicians to a level needed for non-peak workloads, consolidating and closing
certain U.S. and European manufacturing facilities and realigning the sales
effort to focus the direct sales force on strategic accounts and address smaller
accounts through indirect sales channels. This workforce reduction was
substantially completed as of September 30, 2001. The charge for lease
termination obligations included approximately two million square feet of excess
manufacturing, distribution and administrative space, which we have entirely
vacated as of September 30, 2002. Other exit costs consisted of decommissioning
legacy computer systems in connection with our separation from Lucent and
terminating other contractual obligations.

     The $164 million of other related expenses in fiscal 2000 was composed of
$89 million for incremental period expenses related to the separation from
Lucent, including computer system transition costs, and a $75 million asset
impairment charge that was primarily related to an outsourcing contract with a
major customer. With respect to the asset impairment, we terminated our
obligation under a leasing arrangement and purchased the underlying equipment,
which had been used to support a contract with a customer to provide
outsourcing and related services. Based on the terms of this contract, the
estimated undiscounted cash flows from the equipment's use and eventual
disposition was determined to be less than the equipment's carrying value, and
resulted in an impairment charge of $50 million to write such equipment down to
its fair value.

OUTSOURCING OF CERTAIN MANUFACTURING OPERATIONS
As a result of our contract manufacturing initiative in fiscal 2001, Celestica
Inc. ("Celestica") exclusively manufactures a significant portion of our CSA and
SMBS products at various facilities in the U.S. and Mexico. We believe that
outsourcing these operations will allow us to improve our cash flow over the
next few years through a reduction of inventory and reduced capital
expenditures.

     We are not obligated to purchase products from Celestica in any specific
quantity, except as we outline in forecasts or orders for products. In addition,
we may be obligated to purchase certain excess inventory levels from Celestica
that could result from our actual sales of product varying from forecast. Our
outsourcing agreement with Celestica results in a concentration that, if
suddenly eliminated, could have an adverse effect on our operations. While we
believe that alternative sources of supply would be available, disruption of our
primary source of supply could create a temporary, adverse effect on product
shipments. There is no other significant concentration of business transacted
with a particular supplier that could, if suddenly eliminated, have a material
adverse effect on our financial position, results of operations or cash flows.

ACQUISITIONS
As part of our continued efforts to broaden our portfolio of product offerings,
we completed the following acquisitions during fiscal 2001. There were no
material acquisitions in fiscal 2002 and 2000.

APRIL 2001 - Acquisition of substantially all of the assets, including $10
million of cash acquired, and the assumption of $20 million of certain
liabilities of Quintus Corporation, a provider of comprehensive electronic
customer relationship management solutions. We paid $29 million in cash for
these assets. This transaction was accounted for as a purchase combination.

FEBRUARY 2001 - Acquisition of VPNet Technologies, Inc. ("VPNet"), a privately
held distributor of virtual private network solutions and devices. The total
purchase price of $117 million was paid in cash and stock options. This
transaction was accounted for as a purchase combination.

DIVESTITURES
In March 2000, we completed the sale of our U.S. sales division that served
small- and mid-sized businesses to Expanets, Inc. ("Expanets"). Under the
agreement, approximately 1,800 of our sales and sales support employees were
transferred to Expanets, which became a distributor of our products to this
market and a significant customer of ours. A gain of $45 million was recognized
in fiscal 2000 to the extent of cash proceeds received related to the sale of
this business and is included in other income (expense), net.

REVENUE
We derive revenue primarily from the sales of communication systems and
applications. We sell our products both directly through our worldwide sales
force and indirectly through our global network of distributors, dealers,
value-added resellers and system integrators. The purchase price of our systems
and applications typically includes installation and a one-year warranty. We
also derive revenue from: (i) maintenance services, including services provided
under contracts and on a time and materials basis; (ii) professional services
for customer relationship management, converged voice and data networks, network
security, and unified communications; and (iii) value-added services for
outsourcing messaging and other parts of communication systems.

     Maintenance contracts typically have terms that range from one to five
years. Contracts for professional services typically have terms that range from
two to four weeks for standard solutions and from six months to one year for
customized solutions. Contracts for value-added services typically have terms
that range from one to seven years. Revenue from sales of communications systems
and applications is recognized when contractual obligations have been satisfied,
title and risk of loss have been transferred to the customer, and collection of
the resulting receivable is reasonably assured. Revenue from the direct sales of
products that include installation services is recognized at the time the
products are installed, after satisfaction of all the terms and conditions of
the underlying customer contract. Our indirect sales to distribution partners
generally are recognized at the time of shipment if all contractual obligations
have been satisfied. We provide for estimated sales returns and other allowances
and deferrals as a reduction

22                                                                    Avaya Inc.
<Page>

of revenue at the time of revenue recognition, as required. Revenue from
services performed under our value-added service arrangements, professional
services and services performed under maintenance contracts are recognized over
the term of the underlying customer contract or at the end of the contract, when
obligations have been satisfied. For services performed on a time and materials
basis, revenue is recognized upon performance.

COSTS AND OPERATING EXPENSES
Our costs of products consist primarily of materials and components, labor and
manufacturing overhead. Our costs of services consist primarily of labor, parts
and service overhead. Our selling, general and administrative expenses and
research and development expenses consist primarily of salaries, commissions,
benefits and other miscellaneous items. Please see "Business Restructuring
Charges and Related Expenses, net of reversals," "Goodwill and Intangibles
Impairment Charge" and "Purchased In-Process Research and Development" below for
a discussion of these line items.

RESULTS OF OPERATIONS
The following table sets forth certain line items from our Consolidated
Statements of Operations as a percentage of revenue for the years indicated:

<Table>
<Caption>
                                                        Year Ended September 30,
                                                        ------------------------
                                                          2002     2001     2000
- --------------------------------------------------------------------------------
                                                                  
Revenue                                                  100.0%   100.0%   100.0%
Costs                                                     60.7     57.4     58.0
- --------------------------------------------------------------------------------
Gross margin                                              39.3     42.6     42.0
- --------------------------------------------------------------------------------
Operating expenses:
  Selling, general and administrative                     31.4     30.3     32.8
  Business restructuring charges and related expenses,
    net of reversals                                       4.2     12.3      8.8
  Goodwill and intangibles impairment charge               1.4       --       --
  Research and development                                 9.3      7.9      6.1
  Purchased in-process research and development             --      0.5       --
- --------------------------------------------------------------------------------
Total operating expenses                                  46.3     51.0     47.7
- --------------------------------------------------------------------------------
Operating loss                                            (7.0)    (8.4)    (5.7)
Other income (expense), net                               (0.1)     0.5      0.9
Interest expense                                          (1.0)    (0.5)    (1.0)
Provision (benefit) for income taxes                       5.3     (3.2)    (1.0)
- --------------------------------------------------------------------------------
Net loss                                                 (13.4)%   (5.2)%   (4.8)%
================================================================================
</Table>

- - FISCAL YEAR ENDED SEPTEMBER 30, 2002 COMPARED WITH FISCAL YEAR ENDED SEPTEMBER
  30, 2001
The following table shows the change in external revenue, both in dollars and in
percentage terms:

<Table>
<Caption>
                                   Year Ended September 30,         Change
                                   ------------------------   ------------------
(dollars in millions)                 2002             2001          $         %
- --------------------------------------------------------------------------------
                                                               
Operating Segments:
  Converged Systems and
    Applications                   $ 2,080          $ 2,871   $   (791)    (27.6)%
  Small and Medium Business
    Solutions                          236              313        (77)    (24.6)
  Services                           2,068            2,286       (218)     (9.5)
  Connectivity Solutions               572            1,323       (751)    (56.8)
                                   -----------------------------------
    Total                          $ 4,956          $ 6,793   $ (1,837)    (27.0)%
                                   ===================================
</Table>

REVENUE - Revenue decreased 27.0%, or $1,837 million, from $6,793 million in
fiscal 2001, to $4,956 million for fiscal 2002 due to decreases across each of
our operating segments. Revenue declines in our core business, which is made up
of CSA, SMBS, and Services, reflects a continued decline in spending on
enterprise information technology in general, and on communications products and
services in particular. In fiscal 2000 and 1999, the communications technology
industry experienced strong economic growth and significant investing by
enterprises in related products and services. In fiscal 2001, growth within this
industry began to slow particularly in the U.S. as our customers' focus changed
from building new networks to limiting capital spending and concentrating on
extracting maximum value from existing systems. This trend has continued in
fiscal 2002 as the protracted economic and business uncertainty has led to
reluctance by our customers to resume capital spending for telephony products
and services. In addition, widespread layoffs, high vacancy rates in commercial
real estate, a lack of business start-ups and excess capacity within the
communications technology industry have adversely impacted our revenues.

GEOGRAPHIC SALES - Revenue within the U.S. decreased 29.3%, or $1,511 million,
from $5,158 million in fiscal 2001 to $3,647 million for the same period in
fiscal 2002. Revenue outside the U.S. decreased 19.9%, or $326 million, from
$1,635 million in fiscal 2001 to $1,309 million in fiscal 2002. As a percentage
of total revenue, sales outside the U.S. increased slightly in fiscal 2002 to
26.4% of total revenue compared with 24.1% in the same period of fiscal 2001.
Sales within the U.S., as a percentage of total revenue, decreased in fiscal
2002 to 73.6% from 75.9% in fiscal 2001.

CONVERGED SYSTEMS AND APPLICATIONS - CSA's revenues, which represented 42.0% and
42.3% of our total revenues in fiscal 2002 and 2001, respectively, declined by
$791 million in fiscal 2002 predominantly due to declines of $551 million in
converged systems, $158 million in customer relationship management, and
$63 million

Avaya Inc.                                                                    23
<Page>

in unified communications solutions. Although revenues in regions outside of the
U.S. declined, the majority of the reduction, or $592 million, was seen in the
U.S. This is consistent with the current industry trend occurring in the U.S. as
enterprises have restrained capital spending due to economic uncertainty. In
addition, enterprises have been hesitant to commit to investments in
next-generation products as they evaluate technological advances made in the
industry and several new IP telephony products introduced by us and certain
competitors in fiscal 2002. In particular, in fiscal 2002 we introduced our next
generation enterprise class IP telephony solution. This trend was compounded by
the continued decline in demand for our traditional, more mature product lines.
Sales through our indirect channel increased to 46.8% of total CSA revenue in
fiscal 2002 from 43.0% in fiscal 2001.

SMALL AND MEDIUM BUSINESS SOLUTIONS - Although revenues in this segment declined
by $77 million from fiscal 2001, the reduction was mitigated partially by the
impact of the introduction in the second quarter of fiscal 2002 of IP Office,
our IP telephony offering for small and mid-sized enterprises. SMBS' revenues
within the U.S. declined by $48 million as compared with fiscal 2001. Sales from
the SMBS segment, which were almost entirely indirect, represented 4.8% and 4.6%
of Avaya's total revenue in fiscal 2002 and 2001, respectively.

SERVICES - Services revenue, which represented 41.7% and 33.6% of Avaya's total
revenues in fiscal 2002 and 2001, respectively, decreased by $218 million from
fiscal 2001 largely as a result of the renegotiation of a maintenance contract
with a major distributor in March 2002, which extended the term of the agreement
but lowered the monthly revenues, and the loss of a major services contract in
our Europe/Middle East/Africa region. In addition, the economic constraint on
discretionary spending resulted in a depressed demand for maintenance billed on
a time and materials basis, and cuts in capital expenditures resulted in lower
demand for equipment adds, moves and changes. Lower product sales and financial
difficulties of certain service providers resulted in fewer installations as
well as less training and consulting services delivered to our customers. Sales
through our indirect channel decreased to 16.8% of total Services revenue in
fiscal 2002 from 20.1% in fiscal 2001. The $218 million decline in this
segment's revenues was seen almost entirely in the U.S., where revenues fell by
$209 million from fiscal 2001 levels.

CONNECTIVITY SOLUTIONS - Connectivity Solutions revenue, which represented 11.5%
and 19.5% of Avaya's total revenue in fiscal 2002 and 2001, respectively,
decreased by $751 million due to declines of $303 million in sales of
ExchangeMAX(R) cabling for service providers, $283 million in sales of
SYSTIMAX(R) structured cabling systems for enterprises, and $165 million in
sales related to electronic cabinets. ExchangeMAX sales, which accounted for $87
million of total Connectivity Solutions' revenues in fiscal 2002, dropped
significantly due to a decline in sales volumes caused by a lack of capital
spending by telecommunications service providers. The main contributors to the
decline in SYSTIMAX revenues, which represent $414 million of total Connectivity
Solutions' revenues in fiscal 2002, were a constraint on spending by our
customers on large infrastructure projects, combined with the implementation of
our strategic initiative that began in the first half of fiscal 2002 to lower
cable prices. Pricing pressure resulting from excess cable manufacturing
capacity was another contributing factor. Revenues from electronic cabinets, a
service provider offering, were $71 million in fiscal 2002. In response to a
decline in DSL (Digital Subscriber Line) and wireless site installations, which
are two main drivers behind sales of electronic cabinets, service providers have
pulled back on spending related to electronic cabinets. Sales through our
indirect channel increased to 78.6% of total Connectivity Solutions revenue in
fiscal 2002 from 60.9% in fiscal 2001. The majority of the decline in this
segment's revenues, or $662 million, occurred within the U.S.

COSTS AND GROSS MARGIN - Total costs decreased 22.8%, or $887 million, from
$3,897 million in fiscal 2001 to $3,010 million in fiscal 2002. Gross margin
percentage decreased from 42.6% in fiscal 2001 as compared with 39.3% in fiscal
2002. The decrease in gross margin was attributable to declines in CSA,
Connectivity Solutions, and SMBS, partially offset by an increase in Services'
gross margin. Because sales within the U.S., including both direct and indirect
channels, typically have higher margins than those sales made internationally,
the drop in U.S. sales adversely impacted all segments. The decline of
Connectivity Solutions' gross margin was attributable to the sharp decline in
sales volumes while factory costs remained relatively fixed. The decline was
somewhat offset by cost cutting initiatives including headcount reductions.
CSA's gross margin decline was predominantly attributable to an unfavorable
geographic sales mix. Our Services segment's gross margin percentage increased
due to improved efficiencies gained from reducing headcount and employing a
variable workforce approach to meet periods of higher demand.

SELLING, GENERAL AND ADMINISTRATIVE - Selling, general and administrative
("SG&A") expenses decreased 24.3%, or $500 million, from $2,055 million in
fiscal 2001 to $1,555 million in fiscal 2002. The decrease was primarily due to
savings associated with our business restructuring initiatives, including lower
staffing levels and terminated real estate lease obligations. The decline was
also due to higher costs incurred during fiscal 2001 including higher incentive
compensation expense related to performance bonuses and higher marketing and
promotional costs. During fiscal 2001, we also incurred start-up expenses of $48
million related to establishing our brand in the marketplace.

     The decrease in SG&A is also attributable to our adoption of SFAS 142.
Accordingly, we did not record any goodwill amortization in fiscal 2002 as
compared with $40 million in fiscal 2001. In addition, we increased the
estimated useful life of certain internal use software during the second quarter
of fiscal 2002, which lowered depreciation expense by $13 million in fiscal
2002.

BUSINESS RESTRUCTURING CHARGES AND RELATED EXPENSES, NET OF REVERSALS - Business
restructuring charges and related expenses of $209 million in fiscal 2002
include (1) $201 million of charges that are primarily related to employee
separations and real estate and information technology lease terminations, (2)
$21 million for incremental period costs including relocation and consolidation
costs and

24                                                                    Avaya Inc.
<Page>

computer transition expenditures, and (3) $7 million of asset impairments,
partially offset by (4) a $20 million reversal of business restructuring
liabilities primarily related to fewer employee separations than originally
anticipated.

     The $837 million of business restructuring charges and related expenses in
fiscal 2001 include (1) $540 million for our accelerated restructuring plan,
which was composed primarily of enhanced pension and healthcare benefits that
were offered through an early retirement program, severance and terminated lease
obligations, (2) $134 million primarily for employee separation costs associated
with the outsourcing of certain manufacturing operations to Celestica, (3)
$178 million representing incremental period costs largely associated with our
separation from Lucent including computer system transition costs such as data
conversion activities, asset transfers and training, and (4) a $20 million asset
impairment charge related to assets to be disposed of in association with our
manufacturing outsourcing initiative, partially offset by (5) a $35 million
reversal of business restructuring liabilities originally recorded in September
2000, primarily related to fewer employee separations than originally
anticipated.

GOODWILL AND INTANGIBLES IMPAIRMENT CHARGE - The $71 million impairment charge
for goodwill and intangibles was recorded in the fourth quarter of fiscal 2002
to write down the carrying value of goodwill and intangible assets to an amount
representing their discounted future cash flows in accordance with SFAS 142 and
SFAS 121, respectively. The charge is composed of $44 million for goodwill
attributed to SMBS, and $27 million for intangibles attributed $24 million to
CSA and $3 million to SMBS.

RESEARCH AND DEVELOPMENT - Research and development ("R&D") expenses decreased
14.4%, or $77 million, from $536 million in fiscal 2001 to $459 million in
fiscal 2002. Although R&D spending decreased, our investment in R&D as a
percentage of total revenue increased from 7.9% in fiscal 2001 to 9.3% in fiscal
2002 due to a greater rate of decline in our revenue than in R&D spending.

PURCHASED IN-PROCESS RESEARCH AND DEVELOPMENT - The $32 million expense recorded
in fiscal 2001 reflects charges associated with our acquisitions of VPNet in
February 2001, and the purchase of substantially all of the assets of Quintus in
April 2001. The purchase price for these acquisitions included certain
technologies that had not reached technological feasibility and had no future
alternative use and, accordingly, the value allocated to these technologies was
capitalized and immediately expensed at acquisition. There was no charge in
fiscal 2002 for purchased in-process research and development.

OTHER INCOME (EXPENSE), NET - Other income, net decreased from $31 million of
income in fiscal 2001 to $2 million of expense in fiscal 2002. The decrease of
$33 million is attributable primarily to an impairment loss recognized in fiscal
2002 of $17 million on cost investments that are generally concentrated in the
emerging communications technology industry. In addition, interest income on
cash balances was higher in the prior year as a result of higher interest rates,
as well as the recognition of gains on assets sold in fiscal 2001. The decrease
in fiscal 2002 was partially offset by an increase in interest income earned on
a customer line of credit for the entire year of fiscal 2002, while the prior
year reflects interest income earned on the line of credit for a portion of the
year beginning in May 2001.

INTEREST EXPENSE - Interest expense increased 37.8%, or $14 million, from $37
million in fiscal 2001 to $51 million in fiscal 2002. The increase in interest
expense is largely attributed to a higher amount of weighted average debt
outstanding. During the first and second quarters of fiscal 2002, we replaced
our commercial paper with long-term debt, which carried a higher rate of
interest. In addition, we incurred financing costs in fiscal 2002 related to
these debt issuances, which have been deferred and are being amortized to
interest expense. The increase in interest expense was partially offset by a
$4 million favorable impact resulting from our interest rate swap agreements
entered into during fiscal 2002.

PROVISION (BENEFIT) FOR INCOME TAXES - The effective tax provision rate for
fiscal 2002 was higher than the U.S. statutory rate due to an increase in the
net deferred tax asset valuation allowance of $364 million. The effective tax
benefit rate excluding this charge would have been 24.7%, which was
substantially lower than the U.S. statutory rate primarily due to an unfavorable
geographic distribution of earnings and losses.

     The effective tax benefit rate of 38.3% in fiscal 2001 was higher than the
U.S. statutory rate primarily due to acquisition related costs.

- - FISCAL YEAR ENDED SEPTEMBER 30, 2001 COMPARED WITH FISCAL YEAR ENDED SEPTEMBER
  30, 2000

The following table shows the change in external revenue, both in dollars and in
percentage terms:


<Table>
<Caption>
                                   Year Ended September 30,         Change
                                   ------------------------   ------------------
(dollars in millions)                 2001             2000          $         %
- --------------------------------------------------------------------------------
                                                               
Operating Segments:
  Converged Systems and
    Applications                   $ 2,871          $ 3,581   $    (710)   (19.8)%
  Small and Medium Business
    Solutions                          313              398         (85)   (21.4)
  Services                           2,286            2,334         (48)    (2.1)
  Connectivity Solutions             1,323            1,419         (96)    (6.8)
                                   ------------------------------------
    Total                          $ 6,793          $ 7,732   $    (939)   (12.1)%
                                   ====================================
</Table>

REVENUE - Revenue decreased 12.1% or $939 million, from $7,732 million in fiscal
2000 to $6,793 million in fiscal 2001, due to decreases in revenue across all
operating segments. The overall reduction in revenue was mainly attributable to
a marked change in our customers' behavior that became evident in fiscal 2001.
In fiscal 2000, enterprises were focused on investing in new communication
products and services and our revenues reflected this strong demand. However, in
fiscal 2001, our customers began to limit their capital spending and rely on
their existing systems, which resulted in a declining demand for telephony
equipment and related products.

Avaya Inc.                                                                    25
<Page>

GEOGRAPHIC SALES - Revenue within the U.S. decreased 15.6% or $952 million, from
$6,110 million in fiscal 2000 to $5,158 million in fiscal 2001. However, revenue
outside the U.S. increased slightly by 0.8%, or $13 million, from $1,622 million
in fiscal 2000, to $1,635 million in fiscal 2001. Revenue outside the U.S.
represented 24.1% of revenue in fiscal 2001 compared with 21.0% in fiscal 2000.

     We continued to expand our business outside of the U.S. with marginal
growth across most regions, primarily led by the Asia-Pacific region. Our
largest increases in sales outside of the U.S. were made in Services, CSA's
multi-service networking products and professional services, and Connectivity
Solutions' ExchangeMAX product.

CONVERGED SYSTEMS AND APPLICATION AND SMALL AND MEDIUM BUSINESS SOLUTIONS - The
decrease in CSA was largely due to declines of $617 million in converged systems
and $157 million in unified communications solutions, partially offset by an
increase of $87 million in customer relationship management. The declines in CSA
as well as in SMBS occurred predominantly in the U.S. and were attributable to a
shift, which began in the third quarter of fiscal 2000, in the sales effort to
focus our direct sales force on strategic accounts while indirect sales channels
were used to address smaller accounts. Changes in product mix and the effects of
customers having purchased systems in fiscal 2000 in anticipation of Year 2000
concerns also contributed to the decline in revenues in these two segments.

SERVICES - The decrease in the Services segment was mainly attributable to lower
installation revenues resulting from a reduction in product sales, as well as a
decline in revenues from our maintenance services provided to customers. The
decline in installation revenues was partially offset by an increase of $142
million attributable to the introduction of data services in the U.S. during
fiscal 2001.

CONNECTIVITY SOLUTIONS - The decrease in revenues within the Connectivity
Solutions segment was attributed to a reduction in purchases of $164 million in
our ExchangeMAX cabling systems for service providers due to a reduction in
capital spending by customers, as well as certain Federal Communications
Commission regulatory changes that permitted common exchange carriers access to
local exchange carrier networks. The decrease in revenues from ExchangeMAX was
partially offset by an increase of $47 million in revenues from sales primarily
in the U.S. of our SYSTIMAX structured cabling systems for enterprises,
including the introduction of new apparatus products, and increased sales of $21
million of electronic cabinets predominantly in the U.S.

COSTS AND GROSS MARGIN - Total costs decreased 13.1% or $586 million, from
$4,483 million in fiscal 2000 to $3,897 million in fiscal 2001. The gross margin
percentage increased slightly from 42.0% in fiscal 2000 to 42.6% in fiscal 2001.
The increase in gross margin was primarily attributed to favorable product mix
and lower discounts in Connectivity Solutions combined with the ongoing savings
from business restructuring initiatives, including the improvement to the cost
structure within the Services segment. This increase was largely offset by a
decrease in gross margin within CSA due to lower sales volumes, a less favorable
product mix, and a shift to an indirect sales channel.

SELLING, GENERAL AND ADMINISTRATIVE - SG&A expenses decreased 19.1% or $485
million, from $2,540 million in fiscal 2000 to $2,055 million in fiscal 2001.
The decrease is primarily due to savings associated with our business
restructuring plan, including lower staffing levels, terminated real estate
lease obligations, cost improvements associated with the implementation of our
new SAP information technology system, process improvements in sales and sales
operations, and streamlining delivery of several corporate functions, including
the outsourcing of payroll and procurement services. The reduction in SG&A was
also attributable to lower start-up activities of 34.2% or $25 million, from $73
million in fiscal 2000 to $48 million in fiscal 2001 related to establishing
independent operations, which are composed of advertising costs associated with
establishing our brand in each fiscal period as well as fees for investment
banking and other professional advisors in fiscal 2000. The reduction in SG&A
expenses was partially offset by an increase in ongoing marketing expense.

BUSINESS RESTRUCTURING CHARGES AND RELATED EXPENSES, NET OF REVERSALS - Business
restructuring charges and related expenses of $837 million in fiscal 2001
include (1) $540 million for our accelerated restructuring plan, which is
essentially composed of enhanced pension and healthcare benefits that were
offered through an early retirement program, severance and terminated lease
obligations, (2) $134 million primarily for employee separation costs associated
with the outsourcing of certain manufacturing operations to Celestica, (3)
$178 million representing incremental period costs largely associated with our
separation from Lucent including computer system transition costs such as data
conversion activities, asset transfers and training, and (4) a $20 million asset
impairment charge related to assets to be disposed of in association with our
manufacturing outsourcing initiative, partially offset by (5) a $35 million
reversal of business restructuring liabilities originally recorded in September
2000, primarily related to fewer employee separations than originally
anticipated.

     Business restructuring and related charges of $684 million in fiscal 2000
include $520 million principally for employee separations and lease obligations,
$75 million of asset impairment charges primarily related to an outsourcing
contract, and $89 million of incremental period costs associated with our
separation from Lucent, including computer system transition costs.

RESEARCH AND DEVELOPMENT - R&D expenses increased 14.5% or $68 million, from
$468 million in fiscal 2000 to $536 million in fiscal 2001. Our investment in
R&D represented 7.9% of revenue in fiscal 2001 as compared with 6.1% in fiscal
2000. This increased investment supports our plan to shift spending to high
growth areas of our business and reduce spending on more mature product lines.

     These investments represent a significant increase over our investments in
R&D for the fiscal years prior to the distribution, which were approximately 6%
of total revenue. As a part of Lucent, we were allocated a portion of Lucent's
basic research, which did not necessarily directly benefit our business. Our
current and future investments in R&D will have a greater focus on our products.

26                                                                    Avaya Inc.
<Page>

PURCHASED IN-PROCESS RESEARCH AND DEVELOPMENT - In fiscal 2001, we acquired
VPNet and substantially all of the assets of Quintus. The purchase prices for
these acquisitions included certain technologies that had not reached
technological feasibility and had no future alternative use and, accordingly,
the value allocated to these technologies was capitalized and immediately
expensed at acquisition. There was no charge in fiscal 2000 for purchased
in-process research and development.

OTHER INCOME (EXPENSE), NET - Other income, net decreased 56.3% or $40 million,
from $71 million in fiscal 2000 to $31 million in fiscal 2001. This decrease was
primarily due to a $45 million gain recorded in March 2000 on the sale of our
U.S. sales division serving small- and mid-sized enterprises, which was
partially offset by interest income earned on higher cash balances during fiscal
2001.

INTEREST EXPENSE - Interest expense decreased 51.3% or $39 million, from $76
million in fiscal 2000 to $37 million in fiscal 2001. The decrease is primarily
attributable to higher weighted average interest rates and assumed debt levels
utilized in fiscal 2000 to reflect the level of financing that was thought to be
needed to fund our operations as a stand-alone entity.

PROVISION (BENEFIT) FOR INCOME TAXES - The effective tax rates in fiscal 2001
and 2000 reflect a benefit of 38.3% and 16.3%, respectively. The difference
between the rates is due primarily to a favorable change in the tax differential
on foreign earnings and lower non deductible restructuring costs offset by an
increase in purchased in-process research and development expense. Excluding
purchased in-process research and development and other acquisition related
costs, the adjusted effective tax rates in fiscal 2001 and 2000 would have been
benefits of 40.7% and 16.3%, respectively.

LIQUIDITY AND CAPITAL RESOURCES
- - STATEMENT OF CASH FLOWS DISCUSSION
Avaya's cash and cash equivalents increased to $597 million at September 30,
2002 from $250 million at September 30, 2001. The increase resulted primarily
from $255 million and $198 million of net cash provided by financing and
operating activities, respectively, partially offset by $109 million of net cash
used for investing activities. In fiscal 2001, Avaya's cash and cash equivalents
decreased to $250 million at September 30, 2001, from $271 million at September
30, 2000. The decrease resulted from $365 million and $133 million of net cash
used for investing and operating activities, respectively, partially offset by
$483 million of net cash provided by financing activities.

- - OPERATING ACTIVITIES
Our net cash provided by operating activities was $198 million in fiscal 2002
compared with $133 million of net cash used for operating activities in fiscal
2001. Net cash provided by operating activities in fiscal 2002 was composed of a
net loss of $666 million adjusted for non-cash items of $878 million, and net
cash used for changes in operating assets and liabilities of $14 million. Net
cash provided by operating activities is mainly attributed to receipts of cash
on amounts due from our customers and a decrease in our inventory balance, as
well as $82 million of installment payments of principal and interest received
from Expanets, our largest dealer, pursuant to a credit line. These increases in
cash were partially offset by payments made on our accounts payable and other
short-term liabilities. Usage of cash in fiscal 2002 for operating activities
also resulted from payments made for our business restructuring related
activities and a net reduction in our payroll related liabilities.

     Days sales outstanding in accounts receivable for fiscal 2002, excluding
the effect of the securitization transaction discussed below, was 78 days versus
95 days for fiscal 2001. The improvement in the level of days sales outstanding
is primarily attributable to the implementation of process improvements that
resulted in increased collections on past due amounts and lower sales. Days
sales of inventory on-hand for fiscal 2002 were 63 days versus 70 days for
fiscal 2001. This decrease is primarily due to improved inventory management as
a result of outsourcing our contract manufacturing, as well as a decrease in
unit costs.

     In fiscal 2001, net cash used for operating activities was $133 million in
fiscal 2001 compared with net cash provided by operating activities of
$485 million in fiscal 2000. Net cash used for operating activities in fiscal
2001 was composed of a net loss of $352 million adjusted for non-cash items of
$779 million, and net cash used for changes in operating assets and liabilities
of $560 million. Net cash used for operating activities is primarily attributed
to cash payments made for our business restructuring related activities
resulting from our separation from Lucent and our establishment as an
independent company. The net usage of cash for operating activities is also
attributable to decreases in our payroll related liabilities, accounts payable
and deferred revenue. These usages of cash were partially offset by receipts of
cash on amounts due from our customers.

     Days sales outstanding in accounts receivable for fiscal 2001, excluding
the effect of the securitization transaction, was 95 days versus 74 days for
fiscal 2000. This increase is primarily attributable to transition issues
resulting from the consolidation of our customer collection facilities coupled
with the temporary effects of the September 11, 2001 tragedy on our customers
and business partners. Days sales of inventory on-hand for fiscal 2001 were 70
days versus 51 days for fiscal 2000. The increase in days sales of inventory
on-hand is primarily due to lower than expected sales volumes.

- - INVESTING ACTIVITIES
Our net cash used for investing activities was $109 million in fiscal 2002
compared with $365 million and $428 million in fiscal 2001 and 2000,
respectively. The usage of cash in each year resulted primarily from capital
expenditures. Capital expenditures in fiscal 2002 included payments made for the
renovation of our corporate headquarters facility, purchase of a corporate
aircraft due to a terminated sale-leaseback agreement and upgrades of our
information technology systems, including the purchase of internal use software.
The significant reduction in capital expenditures in fiscal 2002 is attributable
to a concerted effort to restrain spending in the face of significant revenue
decreases during the year. Capital expenditures in fiscal 2001 and 2000 were due
mainly to Avaya establishing itself as a stand-alone entity, including the
implementation of SAP, establishing and upgrading

Avaya Inc.                                                                    27
<Page>

our information technology systems and other corporate infrastructure
expenditures. In addition, in the current year, we used $6 million of cash for
our acquisition of Conita Technologies, a leading supplier of voice-driven
software applications for business, which occurred in the third quarter of
fiscal 2002. In fiscal 2001, we used $120 million of cash for our acquisitions
of VPNet, a privately held developer of virtual private network solutions and
devices, and substantially all of the assets of Quintus, a provider of
comprehensive electronic customer relationship management solutions, which
occurred in the second and third quarters of fiscal 2001, respectively. The net
cash used for investing activities in fiscal 2001 was partially offset by the
receipt of proceeds from the sale-leaseback of an aircraft, the sale of
manufacturing equipment and the sale of other corporate infrastructure assets.

- - FINANCING ACTIVITIES
Net cash provided by financing activities was $255 million in fiscal 2002
compared with $483 million for the same period in fiscal 2001. Cash flows from
financing activities in the current year were mainly attributed to the issuance
of long-term debt and common stock. During fiscal 2002, we received gross
proceeds of $460 million from the issuance of Liquid Yield Option(TM) Notes
("LYONs") and $435 million from the issuance of Senior Secured Notes, as
described below. Cash proceeds received from the issuance of common stock
amounted to $235 million in connection with (i) the sale of 19.55 million shares
for $5.90 per share in a public offering, resulting in gross proceeds of
approximately $115 million, (ii) the equity transactions entered into with the
Warburg Entities described below, resulting in gross proceeds of $100 million,
and (iii) $20 million primarily in connection with the sale of shares under our
employee stock purchase plan. The receipt of cash from these debt and equity
offerings was partially offset by the payment of $29 million of issuance costs.
In addition, we made net payments of $432 million for the retirement of
commercial paper, $200 million towards the repayment of borrowings under our
five-year Credit Facility outstanding on September 30, 2001, and $13 million for
the repayment of other short-term borrowings. In connection with our election to
terminate the accounts receivable securitization in March 2002, $200 million of
collections of qualified trade accounts receivable were used to liquidate the
financial institution's investment as described below in "Securitization of
Accounts Receivable."

     Net cash provided by financing activities was $483 million in fiscal 2001
compared with $42 million in fiscal 2000. Cash flows from financing activities
in fiscal 2001 were mainly due to (i) $400 million in proceeds from the sale of
our Series B convertible participating preferred stock and warrants to purchase
our common stock described below, (ii) $200 million of proceeds from the
securitization of certain trade receivables, (iii) a $200 million drawdown on
our Credit Facility, which was used to repay maturing commercial paper, and (iv)
$40 million in proceeds resulting from the issuance of our common stock,
primarily through our employee stock purchase plan. The receipt of cash from
financing activities in fiscal 2001 was partially offset by $348 million in net
payments for the retirement of commercial paper and $9 million of debt assumed
from our acquisition of VPNet.

- - DEBT RATINGS
Our ability to obtain external financing and the related cost of borrowing is
affected by our debt ratings, which are periodically reviewed by the major
credit rating agencies. During the second and fourth quarters of fiscal 2002,
our commercial paper and long-term debt ratings were downgraded. Ratings as of
September 30, 2002 and 2001 are as follows (all ratings include a negative
outlook):

<Table>
<Caption>
                                                             As of September 30,
                                                         -----------------------
                                                              2002          2001
- --------------------------------------------------------------------------------
                                                                 
Moody's:
  Commercial paper                                       NO RATING           P-2
  Long-term senior unsecured debt                              BA3          Baa1
  Senior secured notes                                         BA2     No Rating
Standard & Poor's:
  Commercial paper                                       NO RATING           A-2
  Long-term senior unsecured debt                                B     No Rating
  Senior secured notes                                           B+    No Rating
  Corporate credit                                              BB-          BBB
</Table>

In November 2002, Moody's downgraded our long-term senior unsecured debt rating
to "B3" with a negative outlook and the senior secured notes rating to "B2" with
a stable outlook.

     Any increase in our level of indebtedness or deterioration of our operating
results may cause a further reduction in our current debt ratings. A further
reduction in our current long-term debt rating by Moody's or Standard & Poor's
could affect our ability to access the long-term debt markets, significantly
increase our cost of external financing, and result in additional restrictions
on the way we operate and finance our business.

     A security rating by the major credit rating agencies is not a
recommendation to buy, sell or hold securities and may be subject to revision or
withdrawal at any time by the rating agencies. Each rating should be evaluated
independently of any other rating.

- - COMMERCIAL PAPER PROGRAM
We had a commercial paper program (the "CP Program") pursuant to which we were
able to issue up to $1.25 billion of commercial paper at market interest rates
with maturities not exceeding one year. Commercial paper issued under the CP
Program bore interest at the London Interbank Offering Rate ("LIBOR") for the
related maturity period plus a fixed spread.

     During fiscal 2002, Standard& Poor's and Moody's downgraded our commercial
paper rating several times and eventually withdrew their ratings of our
commercial paper at our request. This withdrawal of our commercial paper rating
made it impossible for us to access the commercial paper market, which had been
our primary source of liquidity. As a result of the impact of the ratings
downgrades on our ability to issue commercial paper, in February 2002, we
borrowed $300 million under our five-year Credit Facility, described below, to
repay commercial paper obligations. We repaid the $300 million borrowing in
March 2002 using proceeds from the issuance of Senior Secured Notes also
described below. As of June 30, 2002, all remaining commercial paper obligations
had been repaid using proceeds from the offering of the Senior Secured Notes.
The weighted average yield and maturity period for the commercial paper
outstanding during fiscal 2002 was approximately 3.4% and 65 days, respectively.

     As of September 30, 2001, $432 million in commercial paper was classified
as long-term debt in the Consolidated Balance Sheets since it was supported by
the five-year Credit Facility and it was our intention

28                                                                    Avaya Inc.
<Page>

to reissue the commercial paper on a long-term basis. The weighted average yield
and maturity period for the commercial paper outstanding during fiscal 2001 was
approximately 3.9% and 62 days, respectively.

- - REVOLVING CREDIT FACILITIES
As of September 30, 2001, we had two revolving credit facilities (the "Credit
Facilities") with third party financial institutions. These Credit Facilities
consisted of a $400 million 364-day Credit Facility that expired in August 2002
and an $850 million five-year Credit Facility that expires in September 2005. As
required by the terms of the Credit Facilities, upon the closing of the offering
of the Senior Secured Notes in March 2002, the Credit Facilities were reduced
proportionately by an amount equal to the $425 million of proceeds, net of
certain deferred financing costs, realized from the offering. Accordingly, the
364-day Credit Facility was reduced to $264 million and the five-year Credit
Facility was reduced to $561 million. We did not renew the 364-day Credit
Facility when it expired in August 2002.

     As of September 30, 2002, the total commitments under the five-year Credit
Facility were $561 million, but will be subject to mandatory reduction as
follows:
- - reduced to $500 million on December 1, 2003;
- - reduced to $425 million on March 1, 2004;
- - reduced to $350 million on June 1, 2004; and
- - reduced to $250 million on September 1, 2004.

     We are required to reduce the commitments by an amount equal to 100% of the
net cash proceeds realized from the sale of any assets, with certain exceptions,
and by an amount equal to 50% of the net cash proceeds realized from the
issuance of debt, other than refinancing debt; provided, however, that in each
case, we are not required to reduce the commitments below an amount equal to
$250 million less the amount of any cash used to redeem or repurchase the
convertible debt described below.

     Our Credit Facilities were most recently amended in September 2002.
Borrowings under the five-year Credit Facility are available for general
corporate purposes and, subject to certain conditions, for acquisitions up to
$75 million. The five-year Credit Facility provides, at our option, for fixed
and floating rate borrowings from committed loans by the lenders who are party
to the credit facility agreement and through a competitive bid procedure.

     Fixed rate committed loans under the amended five-year Credit Facility bear
interest at a rate equal to (i) the greater of (a) Citibank, N.A.'s base rate,
which was 4.75% at September 30, 2002, and (b) the federal funds rate, which was
1.75% at September 30, 2002, plus 0.5% plus (ii) a margin based on our long-term
debt rating (the "Applicable Margin"). Floating rate committed loans bear
interest at a rate equal to LIBOR plus the Applicable Margin. A utilization fee
based on our long-term debt rating (the "Applicable Utilization Fee") is added
to fixed and floating rate committed loans when the aggregate of such borrowings
exceeds 50% of the amount available under the credit facility. Based on our
current long-term debt rating, the Applicable Margins for the five-year Credit
Facility are 1.5% for fixed rate committed loans and 3.0% for floating rate
committed loans, and the Applicable Utilization Fee for both fixed and floating
rate committed loans is 0.5%. Funds are also available through competitive bid
at a fixed rate determined by the lender or at a floating interest rate equal to
LIBOR plus a margin specified by the lender.

     As of September 30, 2002, no amounts were outstanding under the Credit
Facilities. As of September 30, 2001, $200 million was outstanding under the
five-year Credit Facility bearing interest at a floating rate of approximately
3.5%. This amount was repaid in October 2001.

     The five-year Credit Facility contains certain covenants, including
limitations on our ability to incur liens, incur debt or make restricted
payments. In addition, we are required to maintain certain financial covenants
relating to a minimum amount of earnings before interest, taxes, depreciation
and amortization ("EBITDA") and a minimum ratio of EBITDA to interest expense.
In particular, we are required to maintain minimum EBITDA of:
- - $70 million for the three quarter period ending September 30, 2002;
- - $100 million for the four quarter period ending December 31, 2002;
- - $115 million for the four quarter period ending March 31, 2003;
- - $150 million for the four quarter period ending June 30, 2003;
- - $250 million for the four quarter period ending September 30, 2003;
- - $350 million for the four quarter period ending December 31, 2003; and
- - $400 million for each of the four quarter periods thereafter.

     In addition, the five-year Credit Facility requires us to maintain a ratio
of EBITDA to interest expense of:
- - 1.70 to 1 for each of the four quarter periods ending September 30, 2002,
  December 31, 2002 and March 31, 2003;
- - 2.25 to 1 for the four quarter period ending June 30, 2003;
- - 3.50 to 1 for the four quarter period ending September 30, 2003; and
- - 4.00 to 1 for the four quarter period ending December 31, 2003 and each four
  quarter period thereafter.

     The covenants permit us to exclude up to a certain amount of business
restructuring charges and related expenses from the calculation of EBITDA in
fiscal years 2003 and 2002. In addition, the definition of EBITDA in the
five-year Credit Facility excludes all other non-cash charges except to the
extent any such non-cash charge represents an accrual for cash expenditures in a
future period. The covenants under the five-year Credit Facility permit us to
exclude from the calculation of EBITDA our business restructuring charges and
related expenses, including asset impairment charges, of an additional
$60 million to be taken no later than June 30, 2003. We were in compliance with
all required covenants as of September 30, 2002.

     Based on our current debt ratings, any borrowings under the five-year
Credit Facility are secured, subject to certain exceptions, by security
interests in our equipment, accounts receivable, inventory, and our U.S.
intellectual property rights and that of any of our subsidiaries guaranteeing
our obligations under the amended five-year Credit Facility. Borrowings are also
secured by a pledge of the stock of most of our domestic subsidiaries and 65% of
the stock of a foreign subsidiary that, together with its subsidiaries, holds
the beneficial and economic right to utilize certain of our domestic
intellectual property rights outside of North America. The security interests
would be suspended in the event our corporate credit rating was at least BBB by
Standard & Poor's and our long-term senior unsecured debt rating was at least
Baa2 by Moody's, in each case with a stable outlook.

Avaya Inc.                                                                    29
<Page>

<Page>

     Any current or future domestic subsidiaries, other than certain excluded
subsidiaries, whose revenues constitute 5% or greater of our consolidated
revenues or whose assets constitute 5% or greater of our consolidated total
assets will be required to guarantee our obligations under the five-year Credit
Facility. There are no Avaya subsidiaries that currently meet these criteria.

     The five-year Credit Facility provides that we may use up to $100 million
of cash to redeem or repurchase our convertible debt at any time as long as no
default or event of default exists under the facility, no amounts are
outstanding under the facility, the commitments are reduced in an amount equal
to the cash amount used to redeem or repurchase the convertible debt, and our
cash balance is not less than $300 million after giving pro forma effect to the
redemption or repurchase of the convertible debt.

     While we believe we will be able to meet these financial covenants, our
revenue has been declining and any further decline in revenue may affect our
ability to meet these financial covenants in the future.

- - UNCOMMITTED CREDIT FACILITIES
We have entered into several uncommitted credit facilities totaling $61 million
and $100 million, of which letters of credit of $25 million and $20 million were
issued and outstanding as of fiscal 2002 and 2001, respectively. Letters of
credit are purchased guarantees that ensure our performance or payment to third
parties in accordance with specified terms and conditions.

- - LYONS CONVERTIBLE DEBT
In the first quarter of fiscal 2002, we sold through an underwritten public
offering under a shelf registration statement an aggregate principal amount at
maturity of approximately $944 million of LYONs due 2021. The proceeds of
approximately $448 million, net of a $484 million discount and $12 million of
underwriting fees, were used to refinance a portion of our outstanding
commercial paper. The underwriting fees of $12 million were recorded as deferred
financing costs and are being amortized to interest expense over a three-year
period through October 31, 2004, which represents the first date holders may
require us to purchase all or a portion of their LYONs. In fiscal 2002, $4
million of deferred financing costs were recorded as interest expense.

     The original issue discount of $484 million accretes daily at a rate of
3.625% per year calculated on a semiannual bond equivalent basis. We will not
make periodic cash payments of interest on the LYONs. Instead, the amortization
of the discount is recorded as interest expense and represents the accretion of
the LYONs issue price to their maturity value. In fiscal 2002, $16 million of
interest expense on the LYONs was recorded, resulting in an accreted value of
$476 million as of September 30, 2002. The discount will cease to accrete on the
LYONs upon maturity, conversion, purchase by us at the option of the holder, or
redemption by Avaya. The LYONs are unsecured obligations that rank equally in
right of payment with all existing and future unsecured and unsubordinated
indebtedness of Avaya.

     The LYONs are convertible into 35,333,073 shares of Avaya common stock at
any time on or before the maturity date. The conversion rate may be adjusted for
certain reasons, but will not be adjusted for accrued original issue discount.
Upon conversion, the holder will not receive any cash payment representing
accrued original issue discount. Accrued original issue discount will be
considered paid by the shares of common stock received by the holder of the
LYONs upon conversion.

     We may redeem all or a portion of the LYONs for cash at any time on or
after October 31, 2004 at a price equal to the sum of the issue price and
accrued original issue discount on the LYONs as of the applicable redemption
date. Conversely, holders may require us to purchase all or a portion of their
LYONs on October 31, 2004, 2006 and 2011 at a price equal to the sum of the
issue price and accrued original issue discount on the LYONs as of the
applicable purchase date. We may, at our option, elect to pay the purchase price
in cash or shares of common stock, or any combination thereof. If we were to
purchase all of the LYONs at the option of the holders, the aggregate purchase
price would be approximately $512 million on October 31, 2004, $550 million on
October 31, 2006 and $659 million on October 31, 2011. If we elected to pay the
purchase price in shares of our common stock, the number of shares would be
equal to the purchase price divided by the average of the market prices of our
common stock for the five trading day period ending on the third business day
prior to the applicable purchase date.

     The indenture governing the LYONs includes certain covenants, including a
limitation on our ability to grant liens on significant domestic real estate
properties or the stock of our subsidiaries holding such properties.

     On December 23, 2002, we and the Warburg Entities described below
commenced an exchange offer to purchase up to approximately $661 million
aggregate principal amount at maturity, or 70%, of our outstanding LYONs.
Under the terms of the offer, holders of LYONs may elect to receive, for
each LYON exchanged, either (i) $389.61 in cash (the "Cash Consideration")
or (ii) a combination of $203.87 in cash plus shares of our common stock
(the "Mixed Consideration") having a value equal to $203.87, based on the
volume-weighted average trading price of a share of our common stock on the
New York Stock Exchange (the "NYSE") during the five trading days ending on
and including the second NYSE trading day prior to the expiration of the
exchange offer; subject to a maximum of 102 shares and a minimum of
76 shares.

     The total amount of cash available for the Cash Consideration and the Mixed
Consideration is $200 million, of which no more than $100 million will be paid
by us and no more than $100 million will be paid by the Warburg Entities. We
have the right to determine, subject to these limitations, how much of the
consideration paid in cash will be paid by us and how much will be paid by the
Warburg Entities. We will issue all of the shares of common stock.

     LYONs tendered for the Mixed Consideration will be accepted for tender
first and, subject to the cash usage limitations described above, LYONs tendered
for the Cash Consideration will be accepted second. The exchange offer is
subject to certain conditions and we, acting alone or together with the Warburg
Entities, may terminate the offer for any or no reason. The offer will expire at
midnight, New York time, on January 22, 2002, unless extended.

     In addition, if the Warburg Entities purchase LYONs in the exchange
offer (1) we will grant the Warburg Entities additional warrants to purchase
our common stock; (2) we will increase the number of shares of common stock
that may be purchased under, and decrease to $0.01 the exercise price of,
warrants currently held by the Warburg Entities; (3) the Warburg Entities
will convert all LYONs they purchase into shares of common stock that will be
determined based on the amount of cash the Warburg Entities use to purchase
LYONs in the exchange offer; (4) the Warburg Entities will exercise for cash
warrants to purchase a number of shares of our common stock that will be
determined based on the amount of cash the Warburg Entities use to purchase
LYONs in the exchange offer; and (5) following the exercise described in
clause (4) above, the adjusted exercise price of the unexercised warrants
held by the Warburg Entities will be readjusted to the exercise price in
effect prior to the commencement of the offer. The intended net effect of the
transactions described in clauses (1) through (3) above is that, in
consideration for the amount of cash that the Warburg Entities use to
purchase LYONs in the exchange offer plus the amount of cash paid to us upon
exercise of the warrants, the Warburg Entities will receive an aggregate
number of shares of our common stock equal to the quotient of (i) the sum of
the amount of cash that the Warburg Entities use to purchase LYONs in the
exchange offer plus the amount of cash paid by the Warburg Entities to us
upon exercise of the warrants, divided by (ii) 90% of the volume-weighted
trading price of a share of our common stock on the NYSE during the five NYSE
trading days ending on and including the second NYSE trading day prior to the
expiration of the offer, but in no event less than $1.78 or more than $2.68.

     Under the agreement we entered into with the Warburg Entities in
connection with the exchange offer, the Warburg Entities have the right to
nominate one individual for election to our board of directors, which
individual may be affiliated with the Warburg Entities. In the event the
Warburg Entities pay more than $25 million in exchange for LYONs in the
exchange offer, the Warburg Entities will have the right to nominate one
individual to our board of directors, which individual may not be affiliated
with the Warburg Entities.
30                                                                    Avaya Inc.
<Page>

- - SENIOR SECURED NOTES
In March 2002, we issued through an underwritten public offering under a shelf
registration statement $440 million aggregate principal amount of 11 1/8% Senior
Secured Notes due April2009 (the "Senior Secured Notes") and received net
proceeds of approximately $425 million, net of a $5 million discount and $10
million of issuance costs. Interest on the Senior Secured Notes is payable on
April 1 and October 1 of each year beginning on October 1, 2002. We recorded
interest expense of $25 million for fiscal 2002. The $5 million discount is
being amortized to interest expense over the seven-year term to maturity. The
$10 million of issuance costs were recorded as deferred financing costs and are
also being amortized to interest expense over the term of the Senior Secured
Notes. The proceeds from the issuance were used to repay amounts outstanding
under the five-year Credit Facility and for general corporate purposes. As of
September 30, 2002, the carrying value of the Senior Secured Notes was $457
million, which includes $22 million related to the increase in the fair market
value of the hedged portion of such debt.

     The Company may redeem the Senior Secured Notes, in whole or from time to
time in part, at the redemption prices expressed as a percentage of the
principal amount plus accrued and unpaid interest to the applicable redemption
date, if redeemed during the twelve-month period beginning on April 1 of the
following years: (i) 105.563% in 2006; (ii) 102.781% in 2007; and (iii) 100.0%
in 2008.

     The Senior Secured Notes are secured by a second priority security interest
in the collateral securing our obligations under the five-year Credit Facility
and our obligations under the interest rate swap agreements. In the event that
(i) our corporate credit is rated at least BBB by Standard & Poor's and our
long-term senior unsecured debt is rated at least Baa2 by Moody's, each without
a negative outlook or its equivalent, or (ii) subject to certain conditions, at
least $400 million of unsecured indebtedness is outstanding or available under
the five-year Credit Facility or a bona fide successor credit facility, the
security interest in the collateral securing the Senior Secured Notes will
terminate. The indenture governing the Senior Secured Notes includes negative
covenants that limit our ability to incur secured debt and enter into
sale/leaseback transactions. In addition, the indenture also includes
conditional covenants that limit our ability to incur debt, enter into affiliate
transactions, or make restricted payments or investments and advances. These
conditional covenants will apply to us until such time that the Senior Secured
Notes are rated at least BBB- by Standard & Poor's and Baa3 by Moody's, in each
case without a negative outlook or its equivalent.

- - FAIR VALUE
The carrying amounts of cash and cash equivalents, accounts receivable, accounts
payable, accrued liabilities, commercial paper and other short-term borrowings
approximate fair value because of their short-term maturity and variable rates
of interest. The carrying value of debt outstanding under the five-year Credit
Facility approximates fair value as interest rates on these borrowings
approximate current market rates. The fair value of the LYONs and Senior Secured
Notes as of September 30, 2002 are estimated to be $193 million and $279
million, respectively, and are based on quoted market prices and yields obtained
through independent pricing sources for the same or similar types of borrowing
arrangements taking into consideration the underlying terms of the debt. As of
September 30, 2002, the fair value of our interest rate swaps described below
was $22 million based upon a mark-to-market valuation performed by an
independent financial institution.

     As of September 30, 2002, our foreign currency forward exchange contracts
and options were assets and had a net carrying value of $10 million, which
represented their estimated fair value based on market quotes obtained through
independent pricing sources.

- - WARBURG TRANSACTIONS
In October 2000, we sold to Warburg Pincus Equity Partners, L.P. and certain of
its investment funds (the "Warburg Entities") four million shares of our Series
B convertible participating preferred stock and warrants to purchase our common
stock for an aggregate purchase price of $400 million. In March 2002, we
completed a series of transactions pursuant to which the Warburg Entities (i)
converted all four million shares of the Series B preferred stock into
38,329,365 shares of our common stock based on a conversion price of $11.31 per
share, which was reduced from the original conversion price of $26.71 per share,
(ii) purchased an additional 286,682 shares of common stock by exercising a
portion of the warrants at an exercise price of $34.73 per share resulting in
gross proceeds of approximately $10 million, and (iii) purchased 14,383,953
shares of our common stock for $6.26 per share, which was the reported closing
price of our common stock on the New York Stock Exchange on March 8, 2002,
resulting in gross proceeds of approximately $90 million. In connection with
these transactions, we incurred approximately $4 million of financing costs,
which were recorded as a reduction to additional paid-in capital. As of
September 30, 2002, there were no shares of Series B preferred stock outstanding
and, accordingly, the Series B preferred stock has ceased accruing dividends.

     As a result of these transactions, the Warburg Entities hold approximately
53 million shares of our common stock, which represents approximately 15% of our
outstanding common stock, and warrants to

Avaya Inc.                                                                    31
<Page>

purchase approximately 12 million additional shares of common stock. These
warrants have an exercise price of $34.73 of which warrants exercisable for
6,724,665 shares of common stock expire on October 2, 2004, and warrants
exercisable for 5,379,732 shares of common stock expire on October 2, 2005.

     The conversion of the Series B preferred stock and the exercise of the
warrants resulted in a charge to accumulated deficit of approximately $125
million. This charge primarily represents the impact of reducing the preferred
stock conversion price from $26.71 per share as originally calculated to $11.31
per share, as permitted under the purchase agreement.

     The shares of Series B preferred stock had an aggregate initial liquidation
value of $400 million and accreted at an annual rate of 6.5%, compounded
quarterly. The purchase agreement had provided for determining the total number
of shares of common stock that the Series B preferred stock was convertible by
dividing the liquidation value in effect at the time of conversion by the
conversion price. We recorded a total of $12 million of accretion for the period
from October 1, 2001 through the date of conversion. As of September 30, 2001,
we recorded a $27 million reduction in accumulated deficit representing the
amount accreted for the dividend period.

     The $400 million proceeds from the Warburg Entities' investment were
initially allocated between the Series B preferred stock and warrants based upon
the relative fair market value of each security, with $368 million allocated to
the Series B preferred stock and $32 million to the warrants. The fair value
allocated to the Series B preferred stock including the amount accreted for the
fiscal year ended September 30, 2001 was recorded in the mezzanine section of
the Consolidated Balance Sheet because the investors could have required us,
upon the occurrence of any change of control in us during the first five years
from the investment, to redeem the Series B preferred stock. The fair value
allocated to the warrants was included in additional paid-in capital.

     A beneficial conversion feature would have existed if the conversion price
for the Series B preferred stock or warrants was less than the fair value of our
common stock at the commitment date. We determined that no beneficial conversion
features existed at the commitment date and therefore there was no impact on our
results of operations associated with the Series B preferred stock or with the
warrants.

- - PUBLIC OFFERING OF COMMON STOCK
In March 2002, we sold 19.55 million shares of common stock for $5.90 per share
in a public offering. We received proceeds of approximately $112 million, which
is net of approximately $3 million of underwriting fees reflected as a reduction
to additional paid-in capital.

- - DEALER LINE OF CREDIT
In March 2000, as part of our strategy to strengthen our distribution network,
we sold our primary distribution function for voice communications systems for
small and mid-sized enterprises to Expanets, Inc., currently our largest dealer.
The terms of the sale provided that we would provide billing, collection and
maintenance services to Expanets for a transitional period. In 2001, the dealer
agreement was restructured to define more precisely the customer base to be
serviced by each party, including small or branch offices of larger enterprises.

     At the time the dealer agreement was restructured, Expanets' efforts to
obtain a commercial credit facility were hampered by the fact that its billing
and collection function had not yet been migrated to its information systems.
Because of the importance to Avaya of the Expanets relationship and the customer
base served by Expanets, we agreed to provide a $125 million short-term line of
credit (as amended as described below, the "Dealer Credit Agreement"). The
Dealer Credit Agreement applies to certain unpaid and outstanding receivables
for amounts due us by Expanets. A delay in the migration of the billing and
collection function until December 2001 affected Expanets' ability to obtain a
collateralized commercial credit facility by the original March 31, 2002
expiration date of the Dealer Credit Agreement.

     Accordingly, in March 2002, we entered into an amendment to the Dealer
Credit Agreement with Expanets and its parent company, NorthWestern Corporation.
The Dealer Credit Agreement provides for installment payments under the credit
line in the amounts of $25 million in March 2002, $20 million in April 2002, and
$25 million in August 2002 with the remaining balance due on December 31, 2002.
As of September 30, 2002, we had received the first three installment payments.
The Dealer Credit Agreement provides that the borrowing limit shall be reduced
by the amount of each installment payment upon the receipt of such payment and
may also be offset by certain obligations we have to Expanets related to the
March 2000 sale of the distribution function to Expanets. As of September 30,
2002 and 2001, the borrowing limit was $35 million and $121 million,
respectively. Amounts outstanding under the line of credit accrued interest at
an annual rate of 12% through August 31, 2002, and increased to 15% on September
1, 2002.

     The following table summarizes all amounts receivable from Expanets,
including amounts outstanding under the line of credit, as of September 30, 2002
and 2001:

<Table>
<Caption>
                                                             As of September 30,
                                                             -------------------
(dollars in millions)                                          2002         2001
- --------------------------------------------------------------------------------
                                                                     
Receivables                                                  $   65        $ 117
Other current assets                                              1           81
- --------------------------------------------------------------------------------
  Total amounts receivable from Expanets                     $   66        $ 198
================================================================================
Secured and unsecured components of the amounts receivable
  are as follows:
  Secured line of credit (included in receivables)           $   35        $  71
  Secured line of credit (included in other current assets)      --           50
- --------------------------------------------------------------------------------
  Total secured line of credit                                   35          121
  Unsecured                                                      31           77
- --------------------------------------------------------------------------------
    Total amounts receivable from Expanets                   $   66        $ 198
================================================================================
</Table>

Amounts recorded in receivables represent trade receivables due from Expanets on
sales of products and maintenance services. Amounts recorded in other current
assets represent receivables due from Expanets for transitional services
provided under a related agreement.

32                                                                    Avaya Inc.
<Page>

     Outstanding amounts under the line of credit are secured by Expanets'
accounts receivable and inventory. In addition, NorthWestern has guaranteed up
to $50 million of Expanets' obligations under the Dealer Credit Agreement. A
default by NorthWestern of its guarantee obligations under the Dealer Credit
Agreement would constitute a default under the Expanets' dealer agreement with
Avaya, resulting in a termination of the non-competition provisions contained in
such agreement and permitting us to sell products to Expanets' customers.

     We have had, and continue to have, discussions with Expanets regarding
operational issues related to the March 2000 sale to them of our primary
distribution function for voice communications systems for small and
mid-sized enterprises. Although these issues are unrelated to Expanets' and
Northwestern's obligations under the Dealer Credit Agreement, because of the
importance to us of our relationship with Expanets and the customer base
served by Expanets, in December 2002 we agreed to extend the term of the
Dealer Credit Agreement to February 2003.

     There can be no assurance that Expanets will be able to comply with the
remaining terms of the Dealer Credit Agreement. In the event Expanets is unable
to comply with the terms of the Dealer Credit Agreement and a default occurs,
the remedies available to Avaya under such agreement may be insufficient to
satisfy in full all of Expanets' obligations to us.

- - SECURITIZATION OF ACCOUNTS RECEIVABLE
In June 2001, we entered into a receivables purchase agreement and transferred a
designated pool of qualified trade accounts receivable to a special purpose
entity ("SPE"), which in turn sold an undivided ownership interest in the pool
of receivables to an unaffiliated financial institution for cash proceeds of
$200 million. The receivables purchase agreement was terminated in March 2002 as
described below. The designated pool of qualified receivables held by the SPE
was pledged as collateral to secure the obligations to the financial
institution. During the term of the receivables purchase agreement, we had a
retained interest in the designated pool of receivables to the extent the value
of the receivables exceeded the outstanding amount of the financial
institution's investment. The carrying amount of our retained interest, which
approximates fair value because of the short-term nature of the receivables, was
recorded in other current assets.

In March 2002, we elected to terminate the receivables purchase agreement, which
was scheduled to expire in June 2002. As a result of the early termination,
purchases of interests in receivables by the financial institution ceased, and
collections on receivables that constituted the designated pool of trade
accounts receivable were used to repay the financial institution's $200 million
investment, which has been entirely liquidated as of September 30, 2002. No
portion of the retained interest was used to liquidate the financial
institution's investment. Upon liquidation in full in April 2002, we had
reclassified the remaining $109 million retained interest to receivables. As of
September 30, 2001, we had a retained interest of $153 million in the SPE's
designated pool of qualified accounts receivable.

- - AIRCRAFT SALE-LEASEBACK
In June 2001, we sold a corporate aircraft for approximately $34 million and
subsequently entered into an agreement to lease it back over a five-year period.
In March2002, we elected to terminate the aircraft sale-leaseback agreement and,
pursuant to the terms of the agreement, we purchased the aircraft in April 2002
from the lessor for a purchase price equal to the unamortized lease balance of
approximately $33 million.

- - CROSS ACCELERATION/CROSS DEFAULT PROVISIONS
The agreement governing our $50 million interest rate swap, our $150 million
interest rate swap, and the indentures governing the LYONs and the Senior
Secured Notes provide generally that an event of default under such agreements
would result (i) if we fail to pay any obligation in respect of debt in excess
of $100 million in the aggregate when such obligation becomes due and payable or
(ii) if any such debt is declared to be due and payable prior to its stated
maturity.

     The five-year Credit Facility provides generally that an event of default
under such agreements would result (i) if we fail to pay any obligation in
respect of any debt in excess of $100 million in the aggregate when such
obligation becomes due and payable or (ii) if any event occurs or condition
exists that would result in the acceleration, or permit the acceleration, of the
maturity of such debt prior to the stated term.

- - PRODUCT FINANCING ARRANGEMENTS
We sell products to various resellers that may obtain financing from certain
unaffiliated third party lending institutions.

     For our U.S. product financing arrangements with resellers, in the event
the lending institution repossesses the reseller's inventory of our products, we
are obligated under certain circumstances to repurchase such inventory from the
lending institution. Our obligation to repurchase inventory from the lending
institution terminates 180 days from our date of invoicing to the reseller. The
repurchase amount is equal to the price originally paid to us by the lending
institution for the inventory. The amount reported to us from the two resellers
who participate in these arrangements as their inventory on-hand was
approximately $64 million as of September 30, 2002. We are unable to determine
how much of this inventory was financed and, if so, whether any amounts have
been paid to the lending institutions. Therefore, our repurchase obligation
could be less than the amount of inventory on-hand. While there have not been
any repurchases made by us under such agreements, we cannot assure you that we
will not be obligated to repurchase inventory under these arrangements in the
future.

     For our product financing arrangements with resellers outside the U.S., in
the event participating resellers default on their payment obligation to the
lending institution, we are obligated under certain circumstances to guarantee
repayment to the lending institution. The repayment amount fluctuates with the
level of product financing activity. The guarantee repayment amount reported to
us from the lending institutions was approximately $18 million as of September
30, 2002. We review and set the maximum credit limit for each reseller
participating in these financing arrangements. While there have not been any
guarantee repayments by us under such arrangements, there can be no assurance
that we will not be obligated to make these repayments in the future.

- - FUTURE CASH NEEDS
Our primary future cash needs will be to fund working capital, capital
expenditures, debt service, employee benefit obligations and our business
restructuring charges and related expenses. We foresee a further reduction in
cash usage on capital expenditures in fiscal 2003 as compared with fiscal 2002
as we continue to restrain our spending as a result of the continued economic
and business uncertainty. Beginning in fiscal 2003, we will commence making
semiannual payments on the fixed interest rate Senior Secured Notes of
approximately $25 million; however, the interest rate swaps associated with this
debt may require additional payments or generate additional receipts depending
on the market performance of these swaps. Based on the current value

Avaya Inc.                                                                    33
<Page>

of the assets in our benefit plans, we expect to make cash contributions of $45
million in fiscal 2003 to fund our pension obligation. Lastly, we expect to make
cash payments in fiscal 2003 related to our business restructuring initiatives
of approximately $124 million which are expected to be composed of $65 million
for employee separation costs, $47 million for lease obligations, and $12
million for incremental period costs, including computer transition
expenditures, relocation and consolidation costs. We believe that our existing
cash and cash flows from operations will be sufficient to meet these needs. If
we do not generate sufficient cash from operations, we may need to incur
additional debt.

     In order to meet our cash needs, we may from time to time, borrow under our
five-year Credit Facility or issue other long- or short-term debt, if the market
permits such borrowings. We cannot assure you that any such financings will be
available to us on acceptable terms or at all. Our ability to make payments on
and to refinance our indebtedness, and to fund working capital, capital
expenditures, strategic acquisitions, and our business restructuring will depend
on our ability to generate cash in the future, which is subject to general
economic, financial, competitive, legislative, regulatory and other factors that
are beyond our control. Our Credit Facility and the indentures governing the
LYONs and the Senior Secured Notes impose and any future indebtedness may
impose, various restrictions and covenants which could limit our ability to
respond to market conditions, to provide for unanticipated capital investments
or to take advantage of business opportunities.

     We may from time to time seek to retire our outstanding debt through cash
purchases and/or exchanges for equity securities, in open market purchases,
privately negotiated transactions or otherwise. Such repurchases or exchanges,
if any, will depend on the prevailing market conditions, our liquidity
requirements, contractual restrictions and other factors. The amounts involved
may be material.

     The following are summaries of our contractual obligations and other
commercial commitments as of September 30, 2002:

<Table>
<Caption>
                                                            Payments Due by Fiscal Period
                                            -------------------------------------------------------------
Contractual Obligations                       Total      2003     2004-2005      2006-2007     Thereafter
- ---------------------------------------------------------------------------------------------------------
                                                                                   
Long-Term Debt(1)                           $ 1,384    $   --        $   --         $   --        $ 1,384
Operating Leases                                753       185           209            109            250
- ---------------------------------------------------------------------------------------------------------
  Total Contractual Obligations             $ 2,137    $  185        $  209         $  109        $ 1,634
=========================================================================================================
</Table>

<Table>
<Caption>
                                                   Amount of Commitment Expiration Per Fiscal Period
                                            -------------------------------------------------------------
Other Commercial Commitments                  Total      2003     2004-2005      2006-2007     Thereafter
- ---------------------------------------------------------------------------------------------------------
                                                                                   
Committed Lines of Credit                   $   561    $   --        $  561         $   --        $    --
Uncommitted Lines of Credit(2)                   36        36            --             --             --
Letters of Credit                                25        22             3             --             --
Conditional Repurchase Obligations               64        64            --             --             --
Guarantees                                       18        18            --             --             --
- ---------------------------------------------------------------------------------------------------------
  Total Other Commercial Commitments        $   704    $  140        $  564         $   --        $    --
=========================================================================================================
</Table>

(1) Assumes all long-term debt is held to maturity.

(2) Uncommitted lines of credit do not have an expiration date since the lending
    institutions may renew or revoke such commitments at any time. Therefore,
    these amounts are presented in the table as expiring within a one-year
    period and are included in the fiscal 2003 period.

We do not expect that any of our commercial commitments will have a material
adverse effect on our consolidated results of operations, financial position or
liquidity.

PURCHASED IN-PROCESS RESEARCH AND DEVELOPMENT
In connection with our acquisitions in fiscal 2001, a portion of the purchase
price, $31 million for VPNet and $1 million for Quintus was allocated to
purchased in-process research and development ("IPR&D"). As part of the process
of analyzing these acquisitions, we made a decision to buy technology that had
not yet been commercialized rather than develop the technology internally. We
based this decision on a number of factors including the amount of time it would
take to bring the technology to market. We also considered our internal research
resource allocation and our progress on comparable technology, if any. We expect
to use a similar decision process in the future.

     At the date of each acquisition, the IPR&D projects had not yet reached
technological feasibility and had no future alternative use. Accordingly, the
value allocated to these projects was capitalized and immediately expensed at
acquisition. If the projects are not successful or completed in a timely manner,
our product pricing and growth rates may not be achieved and we may not realize
the financial benefits expected from the projects.

     The value allocated to purchased IPR&D for the acquisitions was determined
using an income approach. This involved estimating the fair value of the IPR&D,
using the present value of the estimated after-tax cash flows expected to be
generated by the purchased IPR&D, using risk-adjusted discount rates and revenue
forecasts as appropriate. Where appropriate, we deducted an amount reflecting
the contribution of the core technology from the anticipated cash flows from an
IPR&D project. The selection of the discount rate was based

34                                                                    Avaya Inc.
<Page>

on consideration of our weighted average cost of capital, as well as other
factors, including the useful life of each technology, profitability levels of
each technology, the uncertainty of technology advances that were known at the
time, and the stage of completion of each technology. We believe that the
estimated IPR&D amounts so determined represent fair value and do not exceed the
amount a third party would have paid for the projects.

     Revenue forecasts were estimated based on relevant market size and growth
factors, expected industry trends, individual product sales cycles and the
estimated life of each product's underlying technology. Estimated operating
expenses, income taxes, and charges for the use of contributory assets were
deducted from estimated revenue to determine estimated after-tax cash flows for
each project. Estimated operating expenses include cost of goods sold, selling,
general and administrative expenses, and research and development expenses. The
research and development expenses include estimated costs to maintain the
products once they have been introduced into the market and generate revenue and
costs to complete the purchased IPR&D.

     The actual results to date have been consistent, in all material respects,
with our assumptions at the time of the acquisition, except as noted below.

     Set forth below are descriptions of the significant acquired IPR&D projects
related to our acquisition of VPNet.

     In February 2001, we completed the purchase of VPNet and allocated
approximately $31 million to IPR&D projects, using the income approach described
above, to the following projects: low-end technologies for $5 million and
high-end technologies for $26 million. These projects under development at the
valuation date represent next-generation technologies that are expected to
address emerging market demands for low- and high-end network data security
needs.

     At the acquisition date, the low-end technologies under development were
approximately 80% complete based on engineering data and technological progress.
Revenue attributable to the developmental low-end VPNet technologies was
estimated to be $8 million in 2002 and $13 million in 2003. Revenue was
estimated to grow at a compounded annual growth rate of approximately 60% for
the six years following introduction, assuming the successful completion and
market acceptance of the major research and development programs. Revenue was
expected to peak in 2004 and decline thereafter through the end of the
technologies' life in 2007 as new product technologies were expected to be
introduced.

     At the acquisition date, the high-end technologies under development were
approximately 60% complete, based on engineering data and technological
progress. Revenue attributable to the developmental high-end VPNet technologies
was estimated to be $52 million in 2002 and $86 million in 2003. Revenue was
estimated to grow at a compounded annual growth rate of approximately 50% for
the seven years following introduction, assuming the successful completion and
market acceptance of the major research and development programs. Revenue was
expected to peak in 2004 and decline thereafter through the end of the
technologies' life in 2008 as new product technologies were expected to be
introduced.

     VPNet had spent approximately $4 million on these in-process technology
projects, and expected to spend approximately $4 million to complete all phases
of research and development.

     The rates utilized to discount the net cash flows to their present value
were based on estimated cost of capital calculations. Due to the nature of the
forecasts and the risks associated with the successful development of the
projects, a discount rate of 25% was used to value the IPR&D. The discount rate
utilized was higher than our weighted average cost of capital due to the
inherent uncertainties surrounding the successful development of the purchased
in-process technology, the useful life of such technology, the profitability
levels of the technology, and the uncertainty of technological advances that
were unknown at that time.

     During fiscal 2002, the business environment in which the acquired VPNet
technologies were to be commercialized changed and the marketplace assumptions
originally utilized in the acquisition models were updated accordingly.
Consequently, we did not realize all of the original forecasted revenues in
fiscal 2002, and we do not expect to realize all of the forecasted revenues in
subsequent fiscal years from these acquired technologies. During fiscal 2002, we
wrote off $21 million of net acquired intangible assets related to the purchase
of VPNet, which is included in the $71 million goodwill and intangibles
impairment charge included in our Consolidated Statement of Operations.

ENVIRONMENTAL, HEALTH AND SAFETY MATTERS
We are subject to a wide range of governmental requirements relating to employee
safety and health and to the handling and emission into the environment of
various substances used in our operations. We are subject to certain provisions
of environmental laws, particularly in the U.S., governing the cleanup of soil
and groundwater contamination. Such provisions impose liability for the costs of
investigating and remediating releases of hazardous materials at currently or
formerly owned or operated sites. In certain circumstances, this liability may
also include the cost of cleaning up historical contamination, whether or not
caused by us. We are currently conducting investigation and/or cleanup of known
contamination at seven of our facilities either voluntarily or pursuant to
government directives.

     It is often difficult to estimate the future impact of environmental
matters, including potential liabilities. We have established financial reserves
to cover environmental liabilities where they are probable and reasonably
estimable. Reserves for estimated losses from environmental matters are,
depending on the site, based primarily upon internal or third party
environmental studies and the extent of contamination and the type of required
cleanup. Although we believe that our reserves are adequate to cover known
environmental liabilities, there can be no assurance that the actual amount of
environmental liabilities will not exceed the amount of reserves for such
matters or will not have a material adverse effect on our financial position,
results of operations or cash flows.

LEGAL PROCEEDINGS
From time to time, we are involved in legal proceedings arising in the ordinary
course of business. Other than as described below, we believe there is no
litigation pending against us that could have, individually

Avaya Inc.                                                                    35
<Page>

or in the aggregate, a material adverse effect on our financial position,
results of operations or cash flows.

- - YEAR 2000 ACTIONS
Three separate purported class action lawsuits are pending against Lucent, one
in state court in West Virginia, one in federal court in the Southern District
of New York and another in federal court in the Southern District of California.
The case in New York was filed in January 1999 and, after being dismissed, was
refiled in September 2000. The case in West Virginia was filed in April 1999 and
the case in California was filed in June 1999, and amended in 2000 to include
Avaya as a defendant. We may also be named a party to the other actions and, in
any event, have assumed the obligations of Lucent for all of these cases under
the Contribution and Distribution Agreement. All three actions are based upon
claims that Lucent sold products that were not Year 2000 compliant, meaning that
the products were designed and developed without considering the possible impact
of the change in the calendar from December 31, 1999 to January 1, 2000. The
complaints allege that the sale of these products violated statutory consumer
protection laws and constituted breaches of implied warranties.

     A class has recently been certified in the West Virginia state court
matter. The certified class in the West Virginia matter includes those persons
or entities that purchased, leased or financed the products in question. In
addition, the court also certified as a subclass all class members who had
service protection plans or other service or extended warranty contracts with
Lucent in effect as of April 1, 1998, as to which Lucent failed to offer a Year
2000-compliant solution. The federal court in the New York action has issued a
decision and order denying class certification, dismissing all but certain fraud
claims by one representative plaintiff. No class claims remain in this case at
this time. The federal court in the California action has issued an opinion and
order granting class certification on a provisional basis, pending submission by
plaintiffs of certain proof requirements mandated by the Y2K Act. The class
includes any entities that purchased or leased certain products on or after
January 1, 1990, excluding those entities who did not have a New Jersey choice
of law provision in their contracts and those who did not purchase equipment
directly from defendants. The complaints seek, among other remedies,
compensatory damages, punitive damages and counsel fees in amounts that have not
yet been specified. At this time, we cannot determine whether the outcome of
these actions will have a material adverse effect on our financial position,
results of operations or cash flows. In addition, if these cases are not
resolved in a timely manner, they will require expenditure of significant legal
costs related to their defense.

- - LUCENT SECURITIES LITIGATION
In November 2000, three purported class actions were filed against Lucent in the
Federal District Court for the District of New Jersey alleging violations of the
federal securities laws as a result of the facts disclosed in Lucent's
announcement on November 21, 2000 that it had identified a revenue recognition
issue affecting its financial results for the fourth quarter of fiscal 2000. The
actions purport to be filed on behalf of purchasers of Lucent common stock
during the period from October 10, 2000 (the date Lucent originally reported
these financial results) through November 21, 2000.

     The above actions have been consolidated with other purported class actions
filed against Lucent on behalf of its stockholders in January 2000 and are
pending in the Federal District Court for the District of New Jersey. We
understand that Lucent's motion to dismiss the Fifth Consolidated Amended and
Supplemental Class Action Complaint in the consolidated action was denied by the
court in June 2002. As a result of the denial of its motion to dismiss, we
understand that Lucent has filed a motion for partial summary judgment, seeking
a dismissal of a portion of the Fifth Consolidated Amended and Supplemental
Class Action Complaint. The plaintiffs allege that they were injured by reason
of certain alleged false and misleading statements made by Lucent in violation
of the federal securities laws. The consolidated cases were initially filed on
behalf of stockholders of Lucent who bought Lucent common stock between October
26, 1999 and January 6, 2000, but the consolidated complaint was amended to
include purported class members who purchased Lucent common stock up to November
21, 2000. A class has not yet been certified in the consolidated actions. The
plaintiffs in all these stockholder class actions seek compensatory damages plus
interest and attorneys' fees.

     We understand that the federal district court in New Jersey has issued
orders staying all securities actions against Lucent, as well as those related
to the securities cases, so the parties may discuss a potential global
settlement of claims. We also understand that the parties have had preliminary
meetings to discuss settlement of these cases.

     Any liability incurred by Lucent in connection with these stockholder class
action lawsuits may be deemed a shared contingent liability under the
Contribution and Distribution Agreement and, as a result, we would be
responsible for 10% of any such liability. All of these actions are still in the
relatively early stages of litigation and an outcome cannot be predicted and, as
a result, we cannot assure you that these cases will not have a material adverse
effect on our financial position, results of operations or cash flows.

- - LICENSING ARBITRATION
In March 2001, a third party licensor made formal demand for alleged royalty
payments which it claims we owe as a result of a contract between the licensor
and our predecessors, initially entered into in 1995, and renewed in 1997. The
contract provides for mediation of disputes followed by binding arbitration if
the mediation does not resolve the dispute. The licensor claims that we owe
royalty payments for software integrated into certain of our products. The
licensor also alleges that we have breached the governing contract by not
honoring a right of first refusal related to development of fax software for
next generation products. This matter is currently in arbitration. At this
point, an outcome in the arbitration proceeding cannot be predicted and, as a
result, there can be no assurance that this case will not have a material
adverse effect on our financial position, results of operations or cash flows.

- - REVERSE/FORWARD STOCK SPLIT COMPLAINTS
In January 2002, a complaint was filed in the Court of Chancery of the State of
Delaware against us seeking to enjoin us from effectuating a reverse stock split
followed by a forward stock split described in our proxy statement for our 2002
Annual Meeting of Shareholders held

36                                                                    Avaya Inc.
<Page>

on February 26, 2002. At the annual meeting, we obtained the approval of our
shareholders of each of three alternative transactions:
- - a reverse 1-for-30 stock split followed immediately by a forward 30-for-1
  stock split of our common stock;
- - a reverse 1-for-40 stock split followed immediately by a forward 40-for-1
  stock split of our common stock;
- - a reverse 1-for-50 stock split followed immediately by a forward 50-for-1
  stock split of our common stock.

     The complaint alleges, among other things, that the manner in which we plan
to implement the transactions, as described in our proxy statement, violates
certain aspects of Delaware law with regard to the treatment of fractional
shares and the proposed method of valuing the fractional interests, and further,
that the description of the proposed transactions in the proxy statement is
misleading to the extent it reflects such violations. The action purports to be
a class action on behalf of all holders of less than 50 shares of our common
stock. The plaintiff is seeking, among other things, damages as well as
injunctive relief enjoining us from effecting the transactions and requiring us
to make corrective, supplemental disclosure. In June 2002, the court denied the
plaintiff's motion for summary judgment and granted our cross-motion for summary
judgment. The plaintiff appealed the Chancery Court's decision to the Delaware
Supreme Court and, in November 2002, the Delaware Supreme Court affirmed the
lower court's ruling in our favor. Subsequently, the plaintiff filed a motion
for re-hearing by the Delaware Supreme Court, arguing that the court misapplied
the law concerning fractional "shares" versus fractional "interests" to the
facts of the case. We have filed our response to the plaintiff's motion with the
Delaware Supreme Court and await its ruling. We cannot provide assurance that
this lawsuit will not impair our ability to implement any of the transactions.

     In April 2002, a complaint was filed against us in the Superior Court of
New Jersey, Somerset County, in connection with the reverse/forward stock splits
described above. The action purports to be a class action on behalf of all
holders of less than 50 shares of our common stock. The plaintiff is seeking,
among other things, injunctive relief enjoining us from effecting the
transactions. In recognition of the then pending action in the Delaware Court of
Chancery, the plaintiff voluntarily dismissed his complaint without prejudice,
pending outcome of the Delaware action.

- - COMMISSION ARBITRATION DEMAND
In July 2002, a third party representative made formal demand for arbitration
for alleged unpaid commissions in an amount in excess of $10 million, stemming
from the sale of products from our businesses that were formerly owned by Lucent
involving the Ministry of Russian Railways. As the sales of products continue,
the third party representative may likely increase its commission demand. The
viability of this asserted claim is based on the applicability and
interpretation of a representation agreement and an amendment thereto, which
provides for binding arbitration. This matter is currently proceeding to
arbitration. The matter is in the early stages and an outcome in the arbitration
proceeding cannot be predicted. As a result, there can be no assurance that this
case will not have a material adverse effect on our financial position, results
of operations or cash flows.

- - LUCENT CONSUMER PRODUCTS CLASS ACTIONS
In several class action cases (the first of which was filed on June 24, 1996),
plaintiffs claim that AT&T and Lucent engaged in fraud and deceit in continuing
to lease residential telephones to consumers without adequate notice that the
consumers would pay well in excess of the purchase price of a telephone by
continuing to lease. The cases were removed and consolidated in federal court in
Alabama, and were subsequently remanded to their respective state courts
(Illinois, Alabama, New Jersey, New York and California). In July 2001, the
Illinois state court certified a nationwide class of plaintiffs. The case in
Illinois was scheduled for trial on August 5, 2002. Prior to commencement of
trial, however, we had been advised that the parties agreed to a settlement of
the claims on a class-wide basis. The settlement was approved by the court on
November 4, 2002. Claims from class members must be filed on or about January
15, 2003.

     Any liability incurred by Lucent in connection with these class action
cases will be considered an exclusive Lucent liability under the Contribution
and Distribution Agreement between Lucent and us and, as a result, we are
responsible for 10% of any such liability in excess of $50 million. The amount
for which we may be responsible will not be finally determined until the class
claims period expires.

- - PATENT INFRINGEMENT INDEMNIFICATION CLAIMS
A patent owner has sued three customers of our managed services business for
alleged infringement of a single patent based on the customers' voicemail
service. These customers' voicemail service offerings are partially or wholly
provided by our managed services business. As a consequence, these customers are
requesting defense and indemnification from us in the lawsuits under their
managed services contracts. This matter is in the early stages and we cannot yet
determine whether the outcome of this matter will have a material adverse effect
on our financial position, results of operations or cash flows.

FINANCIAL INSTRUMENTS
We conduct our business on a multi-national basis in a wide variety of foreign
currencies. We are, therefore, subject to the risk associated with foreign
currency exchange rates and interest rates that could affect our results of
operations, financial position or cash flows. We manage our exposure to these
market risks through our regular operating and financing activities and, when
deemed appropriate, through the use of derivative financial instruments. We use
derivative financial instruments to reduce earnings and cash flow volatility
associated with foreign exchange rate changes. Specifically, we utilize foreign
currency forward contracts, and to a lesser extent, foreign currency options to
mitigate the effects of fluctuations of exchange rates associated with certain
existing assets and liabilities that are denominated in nonfunctional
currencies, and periodically to reduce anticipated net foreign currency cash
flows resulting from normal business operations. In addition, we use interest
rate swap agreements to manage our proportion of fixed and floating rate debt
and to reduce interest expense. Derivative financial instruments are used as
risk management tools and not for speculative or trading purposes.

Avaya Inc.                                                                    37
<Page>

- - FOREIGN CURRENCY TRANSACTIONS
RECORDED TRANSACTIONS - We utilize foreign currency forward contracts primarily
to manage short-term exchange rate exposures on certain receivables, payables
and loans residing on our foreign subsidiaries' books, which are denominated in
currencies other than the subsidiary's functional currency. When these items are
revalued into the subsidiary's functional currency at the month-end exchange
rates, the fluctuations in the exchange rates are recognized in earnings as
other income or expense. Changes in the fair value of our foreign currency
forward contracts used to offset these exposed items are also recognized in
earnings as other income or expense in the period in which the exchange rates
change. For the fiscal years ended September 30, 2002 and 2001, changes in the
fair value of the foreign currency forward and option contracts were
substantially offset by changes resulting from the revaluation of the hedged
items.

     The fair value of foreign currency forward contracts is sensitive to
changes in foreign currency exchange rates. As of September 30, 2002 and 2001, a
10% appreciation in foreign currency exchange rates from the prevailing market
rates would increase our related net unrealized gain for fiscal 2002 and 2001 by
$6 million and $13 million, respectively. Conversely, a 10% depreciation in
these currencies from the prevailing market rates would decrease our related net
unrealized gain for fiscal 2002 and 2001 by $6 million and $13 million,
respectively. Consistent with the nature of the economic hedge of such foreign
currency forward contracts, such unrealized gains or losses would be offset by
corresponding decreases or increases, respectively, of the underlying asset,
liability or transaction being hedged.

FORECASTED TRANSACTIONS - From time to time, we use foreign currency forward and
option contracts to offset certain forecasted foreign currency transactions
primarily related to the purchase or sale of product expected to occur during
the ensuing twelve months. The change in the fair value of foreign currency
forward and option contracts is recognized as other income or expense in the
period in which the exchange rates change. We did not use any foreign currency
forward or option contracts for forecasted transactions in fiscal 2002. For the
fiscal year ended September 30, 2001, these gains and losses were not material
to our results of operations. As permitted under SFAS133, we have elected not to
designate our forward and option contracts as hedges thereby precluding the use
of hedge accounting for these instruments. Such treatment could result in a gain
or loss from fluctuations in exchange rates related to a derivative contract
that is different from the loss or gain recognized from the underlying
forecasted transaction. However, we have procedures to manage the risks
associated with our derivative instruments, which include limiting the duration
of the contracts, typically six months or less, and the amount of the underlying
exposures that can be economically hedged. Historically, the gains and losses on
these transactions have not been significant.

     By their nature, all derivative instruments involve, to varying degrees,
elements of market risk and credit risk not recognized in our financial
statements. The market risk associated with these instruments resulting from
currency exchange rate movements is expected to offset the market risk of the
underlying transactions, assets and liabilities being economically hedged. The
counterparties to the agreements relating to our foreign exchange instruments
consist of a diversified group of major financial institutions. We do not
believe that there is significant risk of loss in the event of non-performance
of the counterparties because we control our exposure to credit risk through
credit approvals and limits, and continual monitoring of the credit ratings of
such counterparties. In addition, we limit the financial exposure and the
amount of agreements entered into with any one financial institution.

- - INTEREST RATE SWAP AGREEMENTS
In April 2002, we entered into two interest rate swap agreements with a total
notional amount of $200 million that qualify and are designated as fair value
hedges in accordance with SFAS 133, "Accounting for Derivative Instruments and
Hedging Activities." The swap agreements mature in April 2009 and were executed
in order to: (i) convert a portion of the Senior Secured Notes fixed-rate debt
into floating-rate debt; (ii) maintain a capital structure containing
appropriate amounts of fixed and floating-rate debt; and (iii) reduce net
interest payments and expense in the near-term.

     Under these agreements, we receive a fixed interest rate of 11.125% and pay
a floating interest rate based on LIBOR plus an agreed-upon spread, which was
equal to a weighted average interest rate of 6.8% as of September 30, 2002. The
amount paid and the amount received is calculated based on the total notional
amount of $200 million. Since the relevant terms of the swap agreements match
the corresponding terms of the Senior Secured Notes, there is no hedge
ineffectiveness. Accordingly, as required by SFAS 133, gains and losses on the
swap agreements will fully offset the losses and gains on the hedged portion of
the Senior Secured Notes, which are marked to market at each reporting date. As
of September 30, 2002, we recorded the fair market value of the swaps of $22
million as other assets along with a corresponding increase to the hedged debt,
with equal and offsetting unrealized gains and losses included in other income
(expense), net.

     Interest payments are recognized through interest expense and are made and
received on the first day of each April and October, commencing on October 1,
2002 and ending on the maturity date. On the last day of each semi-annual
interest payment period, the interest rate payment for the previous six months
will be made based upon the six-month LIBOR rate (in arrears) on that day, plus
the applicable margin, as shown in the table below. Since the interest rate is
not known until the end of each semi-annual interest period, estimates are used
during such period based upon published forward-looking LIBOR rates. Any
differences between the estimated interest expense and the actual interest
payment are recorded to interest expense at the end of each semi-annual interest
period. These interest rate swaps resulted in a reduction to actual interest
expense in fiscal 2002 of $4 million.

38                                                                    Avaya Inc.
<Page>

The following table outlines the terms of the swap agreements:

<Table>
<Caption>
                          Notional      Receive
                            Amount        Fixed
                          (dollars     Interest
Maturity Date         in millions)         Rate     Pay Variable Interest Rate
- --------------------------------------------------------------------------------
                                           
April 2009                   $ 150       11.125%    Six-month LIBOR (in arrears)
                                                    plus 5.055% spread
April 2009                      50       11.125%    Six-month LIBOR (in arrears)
                             -----                  plus 5.098% spread
  Total                      $ 200
                             =====
</Table>

Each counterparty to the swap agreements is a lender under the five-year Credit
Facility. Our obligations under these swap agreements are secured on the same
basis as our obligations under the five-year Credit Facility.

RECENT ACCOUNTING PRONOUNCEMENTS
- - SFAS 143
In August 2001, the Financial Accounting Standards Board ("FASB") issued
Statement No. 143, "Accounting for Asset Retirement Obligations" ("SFAS 143"),
which provides the accounting requirements for retirement obligations associated
with tangible long-lived assets. SFAS 143 requires entities to record the fair
value of a liability for an asset retirement obligation in the period in which
it is incurred and is effective for our 2003 fiscal year. The adoption of SFAS
143 is not expected to have a material impact on our consolidated results of
operations, financial position or cash flows.

- - SFAS 144
In October 2001, the FASB issued SFAS No. 144, "Accounting for the Impairment or
Disposal of Long-Lived Assets" ("SFAS 144"), which requires that long-lived
assets to be disposed of by sale be measured at the lower of the carrying amount
or fair value less cost to sell, whether reported in continuing operations or in
discontinued operations. SFAS 144 also expands the reporting of discontinued
operations to include components of an entity that have been or will be disposed
of rather than limiting such discontinuance to a segment of a business. SFAS 144
excludes from the definition of long-lived assets goodwill and other intangibles
that are not amortized in accordance with SFAS 142. SFAS 144 is effective for
our 2003 fiscal year. The adoption of SFAS 144 is not expected to have a
material impact on our consolidated results of operations, financial position or
cash flows.

- - SFAS 145
In May 2001, the FASB issued Statement No. 145, which rescinds SFAS No. 4,
"Reporting Gains and Losses from Extinguishment of Debt," SFAS No. 44,
"Accounting for Intangible Assets of Motor Carriers," and SFAS No. 64,
"Extinguishments of Debt Made to Satisfy Sinking-Fund Requirements" ("SFAS
145"). SFAS 145 also amends SFAS No. 13, "Accounting for Leases," to eliminate
an inconsistency between the required accounting for sale-leaseback transactions
and the required accounting for certain lease modifications that have economic
effects that are similar to sale-leaseback transactions. As a result of the
rescission of SFAS 4 and SFAS 64, the criteria in Accounting Principles Board
Opinion No. 30 will be used to classify gains and losses from debt
extinguishment. SFAS 145 also amends other existing authoritative pronouncements
to make various technical corrections, clarify meanings, or describe their
applicability under changed conditions. SFAS 145 is effective for our 2003
fiscal year. The adoption of SFAS 145 is not expected to have a material impact
on our consolidated results of operations, financial position or cash flows.

- - SFAS 146
In June 2002, the FASB issued Statement No. 146, "Accounting for Costs
Associated with Exit or Disposal Activities" ("SFAS 146"), which addresses
financial accounting and reporting for costs associated with exit or disposal
activities, and nullifies Emerging Issues Task Force (EITF) Issue No. 94-3,
"Liability Recognition for Certain Employee Termination Benefits and Other Costs
to Exit an Activity (including Certain Costs Incurred in a Restructuring)" which
previously governed the accounting treatment for restructuring activities. SFAS
146 applies to costs associated with an exit activity that does not involve an
entity newly acquired in a business combination or with a disposal activity
covered by SFAS 144. Those costs include, but are not limited to, the following:
(1) termination benefits provided to current employees that are involuntarily
terminated under the terms of a benefit arrangement that, in substance, is not
an ongoing benefit arrangement or an individual deferred-compensation contract,
(2) costs to terminate a contract that is not a capital lease, and (3) costs to
consolidate facilities or relocate employees. SFAS 146 does not apply to costs
associated with the retirement of long-lived assets covered by SFAS 143. SFAS
146 will be applied prospectively and is effective for exit or disposal
activities initiated after December 31, 2002. Early adoption is permitted.

- - FASB INTERPRETATION NO. 45
In November 2002, the FASB issued Interpretation No. 45, "Guarantor's Accounting
and Disclosure Requirements for Guarantees, Including Indirect Guarantees of
Indebtedness of Others" ("Interpretation"). This Interpretation elaborates on
the existing disclosure requirements for most guarantees, including loan
guarantees such as standby letters of credit. It also clarifies that at the time
a company issues a guarantee, the company must recognize an initial liability
for the fair market value of the obligations it assumes under that guarantee and
must disclose that information in its interim and annual financial statements.
The initial recognition and measurement provisions of the Interpretation apply
on a prospective basis to guarantees issued or modified after December 31, 2002.

THE APPLICATION OF CRITICAL ACCOUNTING POLICIES
Our consolidated financial statements are based on the selection and application
of accounting principles generally accepted in the United States of America,
which require us to make estimates and assumptions about future events that
affect the amounts reported in our financial statements and the accompanying
notes. Future events and their effects cannot be determined with absolute
certainty. Therefore,

Avaya Inc.                                                                    39
<Page>

the determination of estimates requires the exercise of judgment. Actual results
could differ from those estimates, and any such differences may be material to
the financial statements. We believe that the following policies may involve a
higher degree of judgment and complexity in their application and represent the
critical accounting policies used in the preparation of our financial
statements. If different assumptions or conditions were to prevail, the results
could be materially different from our reported results.

- - REVENUE RECOGNITION
Most of our sales require judgments principally in the areas of customer
acceptance, returns assessments and collectibility. The assessment of
collectibility is particularly critical in determining whether or not revenue
should be recognized in the current market environment. In addition, a
significant amount of our revenue is generated from sales of product to
distributors. As such, our provision for estimated sales returns and other
allowances and deferrals requires significant judgment.

- - COLLECTIBILITY OF ACCOUNTS RECEIVABLE
In order to record our accounts receivable at their net realizable value, we
must assess their collectibility. A considerable amount of judgment is required
in order to make this assessment including an analysis of historical bad debts
and other adjustments, a review of the aging of our receivables and the current
creditworthiness of our customers. We have recorded allowances for receivables
which we feel are uncollectible, including amounts for the resolution of
potential credit and other collection issues such as disputed invoices, customer
satisfaction claims and pricing discrepancies. However, depending on how such
potential issues are resolved, or if the financial condition of any of our
customers was to deteriorate and their ability to make required payments became
impaired, increases in these allowances may be required. We actively manage our
accounts receivable to minimize credit risk and as of September 30, 2002, we
have no individual customer that constitutes more than 10% of our accounts
receivable.

- - INVENTORIES
In order to record our inventory at its lower of cost or market, we assess the
ultimate realizability of our inventory, which requires us to make judgments as
to future demand and compare that with the current or committed inventory
levels. Where we have determined that the future demand is lower than our
current inventory levels, we have adjusted our inventory forecasts to reflect
that demand. Additionally, we review our usage and inventory levels and record a
provision to adjust our inventory balance based on our historical usage and
inventory turnover. It is possible that we may need to adjust our inventory
balance in the future based on the dynamic nature of this relationship. In
addition, we have outsourced the manufacturing of substantially all of our CSA
and SMBS products. We are not obligated to purchase products from our outsourced
manufacturer in any specific quantity, except as we outline in forecasts or
orders for products required to be manufactured by the outsourced manufacturer.
We may be obligated to purchase certain excess inventory levels from our
outsourced manufacturer that could result from our actual sales of product
varying from forecast.

- - LONG-LIVED ASSETS
We have recorded property, plant and equipment, intangible assets, and
capitalized software costs at cost less accumulated depreciation or
amortization. The determination of useful lives and whether or not these assets
are impaired involves significant judgment.

     We conducted the required annual goodwill impairment review during the
fourth quarter of fiscal 2002. Due to a significant downward movement in the
U.S. stock market and communications technology market, in particular, we
experienced a decline in our market capitalization that negatively impacted the
fair value of our reporting units as determined in accordance with the
provisions of SFAS 142. Updated valuations were completed for all reporting
units with goodwill as of September 30, 2002 using a discounted cash flow
approach based on forward-looking information regarding market share, revenues
and costs for each reporting unit as well as appropriate discount rates. As a
result, we recorded a goodwill impairment charge of $44 million as an operating
expense in fiscal 2002 related to our SMBS operating segment. A considerable
amount of judgment is required in calculating this impairment charge,
principally in determining discount rates, market premiums, financial forecasts,
and allocation methodology.

- - DEFERRED TAX ASSETS
We currently have significant net deferred tax assets resulting from tax credit
carryforwards, net operating losses and other deductible temporary differences,
which are available to reduce taxable income in future periods. We recorded an
increase of $563 million to our net deferred tax assets valuation allowance in
the fourth quarter of fiscal 2002. The increase in the valuation allowance is
composed of a $364 million charge included in the tax provision and a $202
million reduction in accumulated other comprehensive loss associated with the
minimum pension liability recorded in accordance with SFAS No.87, "Employers'
Accounting for Pensions." The increase in the valuation allowance was partially
offset by $3 million of net operating losses that expired during the year. The
valuation allowance was calculated in accordance with the provisions of SFAS No.
109, "Accounting for Income Taxes" ("SFAS 109"), which place primary importance
on a company's cumulative operating results for the current and preceding years.

     Although we believe that our results for those periods were heavily
affected by deliberate and planned restructuring activities aimed to right-size
our cost structure, the cumulative losses in those periods represented negative
evidence sufficient to require a valuation allowance under the provisions of
SFAS 109.

40                                                                    Avaya Inc.
<Page>

     We intend to maintain a valuation allowance until sufficient positive
evidence exists to support its reversal. Although realization is not assured, we
have concluded that the remaining net deferred tax assets as of September 30,
2002 in the amount of $532 million will be realized based on the scheduling of
deferred tax liabilities and on certain distinct tax planning strategies that we
intend to implement in a timely manner, if necessary, which will allow us to
recognize the future tax attributes. The amount of net deferred tax assets
determined to be realizable was measured by calculating the tax effect of the
planning strategies, which include the potential sale of assets and liabilities.
The amount of the deferred tax assets actually realized, however, could vary if
there are differences in the timing or amount of future reversals of existing
deferred tax liabilities or in future income. Should Avaya determine that it
would not be able to realize all or part of its deferred tax assets in the
future, an adjustment to the deferred tax assets valuation allowance would be
charged to income in the period such determination was made.

- - BUSINESS RESTRUCTURING CHARGES
During each of fiscal 2002, 2001, and 2000, we recorded $201 million, $674
million and $499 million, respectively, of charges and established related
business restructuring reserves in connection with our spin off from Lucent, the
outsourcing of certain manufacturing facilities, the acceleration of our
restructuring plan originally adopted in September 2000, and our efforts to
improve our business performance in response to the continued industry-wide
slowdown. These reserves include estimates related to employee separation costs,
lease termination obligations and other exit costs. In fiscals 2002 and 2001, we
reversed $20 million and $35 million, respectively, of business restructuring
reserves primarily related to fewer employee separations than originally
anticipated.

- - PENSION AND POSTRETIREMENT BENEFIT COSTS
Our pension and postretirement benefit costs are developed from actuarial
valuations. Inherent in these valuations are key assumptions provided by us to
our actuaries, including the discount rate and expected long-term rate of return
on plan assets. Material changes in our pension and postretirement benefit costs
may occur in the future due to changes in these assumptions, changes in the
number of plan participants, and changes in the level of benefits provided.

     The discount rate is subject to change each year, consistent with changes
in applicable high-quality, long-term corporate bond indices. Based on the
expected duration of the benefit payments for our pension plans, we refer to
applicable indices such as the Moody's AA Corporate Bond Index and the Salomon
Brothers Pension Discount Curve to select a rate at which we believe the pension
benefits could be effectively settled. Based on the published rates as of
September 30, 2002, we used a discount rate of 6.5%, a decline of 50 basis
points from the 7% rate used in fiscal year 2001. This had the effect of
increasing our accumulated pension benefit obligation by approximately $149
million for the fiscal year ended September 30, 2002, and increasing our
estimated pension expense for fiscal 2003 by $1.5 million.

     The expected long-term rate of return on pension plan assets is selected by
taking into account the expected duration of the projected benefit obligation
for the plans, the asset mix of the plans, and the fact that the plan assets are
actively managed to mitigate downside risk. Based on these factors, our expected
long-term rate of return as of September 30, 2002 is 9%, consistent with the
prior year. A 25 basis point change in the expected long-term rate of return
would result in approximately a $6 million change in our pension expense.

     On September 30, 2002, our annual measurement date, the accumulated benefit
obligation related to our pension plans exceeded the fair value of the pension
plan assets (such excess is referred to as an unfunded accumulated benefit
obligation). This difference is attributed to (1) an increase in the accumulated
benefit obligation that resulted from the decrease in the interest rate used to
discount the projected benefit obligation to its present settlement amount from
7% to 6.5% and (2) a decline in the fair value of the plan assets due to a sharp
decrease in the equity markets at September 30, 2002. As a result, in accordance
with SFAS 87, we recognized an additional minimum pension liability of
$548 million included in benefit obligations, recorded a charge to accumulated
other comprehensive loss of $513 million which decreased stockholders' equity,
and recognized an intangible asset included in other assets of $35 million up to
the amount of unrecognized prior service cost. The charge to stockholders'
equity for the excess of additional pension liability over the unrecognized
prior service cost represents a net loss not yet recognized as pension expense.

- - COMMITMENTS AND CONTINGENCIES
We are subject to legal proceedings related to environmental, product,
employment, intellectual property, licensing and other matters. In addition, we
are subject to indemnification and liability sharing claims by Lucent under the
terms of the Contribution and Distribution Agreement. In order to determine the
amount of reserves required, we assess the likelihood of any adverse judgments
or outcomes to these matters as well as potential ranges of probable losses. A
determination of the amount of reserves required for these contingencies is made
after analysis of each individual issue. The required reserves may change in the
future due to new developments in each matter or changes in approach such as a
change in settlement strategy. Assessing the adequacy of any reserve for matters
for which we may have to indemnify Lucent is especially difficult, as we do not
control the defense of those matters. In addition, estimates are made for our
repurchase obligations related to products sold to various distributors who
obtain financing from certain third party lending institutions.

Avaya Inc.                                                                    41
<Page>

REPORT OF INDEPENDENT ACCOUNTANTS

TO THE BOARD OF DIRECTORS AND STOCKHOLDERS OF AVAYA INC.:

In our opinion, the accompanying consolidated balance sheets and the related
consolidated statements of operations, of changes in stockholders' equity and of
comprehensive loss, and of cash flows present fairly, in all material respects,
the financial position of Avaya Inc. and its subsidiaries (the "Company") at
September 30, 2002 and 2001, and the results of their operations and their cash
flows for each of the three years in the period ended September 30, 2002, in
conformity with accounting principles generally accepted in the United States of
America. These financial statements are the responsibility of the Company's
management; our responsibility is to express an opinion on these financial
statements based on our audits. We conducted our audits of these statements in
accordance with auditing standards generally accepted in the United States of
America, which require that we plan and perform the audit to obtain reasonable
assurance about whether the financial statements are free of material
misstatement. An audit includes examining, on a test basis, evidence supporting
the amounts and disclosures in the financial statements, assessing the
accounting principles used and significant estimates made by management, and
evaluating the overall financial statement presentation. We believe that our
audits provide a reasonable basis for our opinion.

     Until September 30, 2000, the Company was a fully integrated business of
Lucent Technologies Inc. ("Lucent"); consequently, as indicated in Note 1, the
consolidated statements of operations, of changes in stockholders' equity and of
comprehensive loss, and of cash flows for the year ended September 30, 2000 have
been derived from the consolidated financial statements and accounting records
of Lucent, and reflect significant assumptions and allocations. Moreover, as
indicated in Note 1, prior to September 30, 2000, the Company relied on Lucent
and its other businesses for administrative, management and other services.
Accordingly, the consolidated statements of operations, of changes in
stockholders' equity and of comprehensive loss, and of cash flows for the year
ended September 30, 2000 do not necessarily reflect the results of operations,
changes in stockholders' equity and cash flows of the Company had it been a
separate stand-alone entity, independent of Lucent during the period.

     As discussed in Note 2 to the consolidated financial statements, on October
1, 2001, the Company adopted the provisions of Statement of Financial Accounting
Standards No. 142, "Goodwill and Other Intangible Assets."

/s/ PricewaterhouseCoopers LLP

PricewaterhouseCoopers LLP
New York, New York
November 27, 2002

42                                                                    Avaya Inc.
<Page>

CONSOLIDATED STATEMENTS OF OPERATIONS
Avaya Inc. and Subsidiaries

<Table>
<Caption>
                                                         Year Ended September 30,
                                                        ---------------------------
(dollars in millions, except per share amounts)            2002      2001      2000
- -----------------------------------------------------------------------------------
                                                                   
REVENUE
Products                                                $ 2,888   $ 4,507   $ 5,774
Services                                                  2,068     2,286     1,958
- -----------------------------------------------------------------------------------
                                                          4,956     6,793     7,732
- -----------------------------------------------------------------------------------
COSTS
Products                                                  1,748     2,331     3,471
Services                                                  1,262     1,566     1,012
- -----------------------------------------------------------------------------------
                                                          3,010     3,897     4,483
- -----------------------------------------------------------------------------------
GROSS MARGIN                                              1,946     2,896     3,249
- -----------------------------------------------------------------------------------
OPERATING EXPENSES
Selling, general and administrative                       1,555     2,055     2,540
Business restructuring charges and related expenses,
net of reversals                                            209       837       684
Goodwill and intangibles impairment charge                   71        --        --
Research and development                                    459       536       468
Purchased in-process research and development                --        32        --
- -----------------------------------------------------------------------------------
TOTAL OPERATING EXPENSES                                  2,294     3,460     3,692
- -----------------------------------------------------------------------------------
OPERATING LOSS                                             (348)     (564)     (443)
Other income (expense), net                                  (2)       31        71
Interest expense                                            (51)      (37)      (76)
- -----------------------------------------------------------------------------------
LOSS BEFORE INCOME TAXES                                   (401)     (570)     (448)
Provision (benefit) for income taxes                        265      (218)      (73)
- -----------------------------------------------------------------------------------
NET LOSS                                                $  (666)  $  (352)  $  (375)
===================================================================================

Net loss available to common stockholders:
Net loss                                                $  (666)  $  (352)  $  (375)
Accretion of Series B preferred stock                       (12)      (27)       --
Conversion charge related to Series B preferred stock      (125)       --        --
- -----------------------------------------------------------------------------------
Net loss available to common stockholders               $  (803)  $  (379)  $  (375)
===================================================================================
LOSS PER COMMON SHARE:
Basic and Diluted                                       $ (2.44)  $ (1.33)  $ (1.39)
===================================================================================
</Table>

See Notes to Consolidated Financial Statements.

Avaya Inc.                                                                    43
<Page>

CONSOLIDATED BALANCE SHEETS
Avaya Inc. and Subsidiaries

<Table>
<Caption>
                                                                 As of September 30,
                                                                 -------------------
(dollars in millions, except per share amounts)                      2002       2001
- ------------------------------------------------------------------------------------
                                                                      
ASSETS
Current assets:
  Cash and cash equivalents                                      $    597   $    250
  Receivables, less allowances of $121 in 2002 and $105 in 2001       876      1,163
  Inventory                                                           467        649
  Deferred income taxes, net                                          160        246
  Other current assets                                                203        461
- ------------------------------------------------------------------------------------
TOTAL CURRENT ASSETS                                                2,303      2,769
- ------------------------------------------------------------------------------------
  Property, plant and equipment, net                                  887        988
  Deferred income taxes, net                                          372        529
  Goodwill                                                            144        175
  Other assets                                                        191        187
- ------------------------------------------------------------------------------------
TOTAL ASSETS                                                     $  3,897   $  4,648
====================================================================================
LIABILITIES AND STOCKHOLDERS' EQUITY
Current liabilities:
  Accounts payable                                               $    374   $    624
  Short-term borrowings                                                --        145
  Business restructuring reserve                                      170        179
  Payroll and benefit obligations                                     309        349
  Deferred revenue                                                     91        206
  Other current liabilities                                           380        604
- ------------------------------------------------------------------------------------
TOTAL CURRENT LIABILITIES                                           1,324      2,107
- ------------------------------------------------------------------------------------
  Long-term debt                                                      933        500
  Benefit obligations                                               1,110        621
  Other liabilities                                                   530        544
- ------------------------------------------------------------------------------------
TOTAL NON-CURRENT LIABILITIES                                       2,573      1,665
- ------------------------------------------------------------------------------------
Commitments and contingencies

  Series B convertible participating preferred stock, par value
    $1.00 per share, 4 million shares authorized, issued and
    outstanding as of September 30, 2001                               --        395
- ------------------------------------------------------------------------------------
STOCKHOLDERS' EQUITY
  Series A junior participating preferred stock, par value
    $1.00 per share, 7.5 million shares authorized; none issued
    and outstanding                                                    --         --
  Common stock, par value $0.01 per share, 1.5 billion shares
    authorized, 364,752,178 and 286,851,934 issued (including
    557,353 and 147,653 treasury shares) as of September 30,
    2002 and 2001, respectively                                         4          3
  Additional paid-in capital                                        1,693        905
  Accumulated deficit                                              (1,182)      (379)
  Accumulated other comprehensive loss                               (512)       (46)
  Treasury stock at cost                                               (3)        (2)
- ------------------------------------------------------------------------------------
TOTAL STOCKHOLDERS' EQUITY                                             --        481
- ------------------------------------------------------------------------------------
TOTAL LIABILITIES AND STOCKHOLDERS' EQUITY                       $  3,897   $  4,648
====================================================================================
</Table>

See Notes to Consolidated Financial Statements.

44                                                                    Avaya Inc.
<Page>

CONSOLIDATED STATEMENTS OF CHANGES IN STOCKHOLDERS' EQUITY AND OF COMPREHENSIVE
LOSS
Avaya Inc. and Subsidiaries

<Table>
<Caption>
                                                         Year Ended September 30,
                                                       -----------------------------
(dollars in millions)                                      2002      2001       2000
- ------------------------------------------------------------------------------------
                                                                   
FORMER PARENT'S NET INVESTMENT:
Beginning balance                                      $     --  $     --   $  1,871
Net loss                                                     --        --       (375)
Transfers to Lucent                                          --        --     (7,783)
Transfers from Lucent                                        --        --      7,115
Recapitalization upon Distribution                           --        --       (828)
- ------------------------------------------------------------------------------------
Ending balance                                         $     --  $     --   $     --
- ------------------------------------------------------------------------------------
COMMON STOCK:
Beginning balance                                      $      3  $      3   $     --
Issuance of stock                                             1        --          3
- ------------------------------------------------------------------------------------
Ending balance                                         $      4  $      3   $      3
- ------------------------------------------------------------------------------------
ADDITIONAL PAID-IN CAPITAL:
Beginning balance                                      $    905  $    825   $     --
Additional paid-in capital resulting from the
  Distribution                                               --        --        825
Issuance of warrants                                         --        32         --
Issuance of common stock for options exercised                2         7         --
Issuance of common stock to employees under the stock
  purchase plan                                              18        33         --
Issuance of other stock unit awards                          24        28         --
Issuance of common stock in connection with the
  Warburg Transactions                                      628        --         --
Issuance of common stock through a public offering          112        --         --
Other stock transactions                                      4        22         --
Adjustment to Lucent capital contribution                    --       (42)        --
- ------------------------------------------------------------------------------------
Ending balance                                         $  1,693  $    905   $    825
- ------------------------------------------------------------------------------------
ACCUMULATED DEFICIT:
Beginning balance                                      $   (379) $     --   $     --
Preferred stock accretion                                   (12)      (27)        --
Preferred stock conversion and exercise of warrants
  charge                                                   (125)       --         --
Net loss                                                   (666)     (352)        --
- ------------------------------------------------------------------------------------
Ending balance                                         $ (1,182) $   (379)  $     --
- ------------------------------------------------------------------------------------
ACCUMULATED OTHER COMPREHENSIVE LOSS:
Beginning balance                                      $    (46) $    (64)  $    (54)
Foreign currency translation                                 47        18        (10)
Minimum pension liability                                  (513)       --         --
Tax effect of minimum pension liability                     202        --         --
Valuation allowance related to minimum pension
  liability                                                (202)       --         --
- ------------------------------------------------------------------------------------
Ending balance                                         $   (512) $    (46)  $    (64)
- ------------------------------------------------------------------------------------
TREASURY STOCK:
Beginning balance                                      $     (2) $     --   $     --
Purchase of treasury stock at cost                           (1)       (2)        --
- ------------------------------------------------------------------------------------
Ending balance                                         $     (3) $     (2)  $     --
- ------------------------------------------------------------------------------------
TOTAL STOCKHOLDERS' EQUITY                             $     --  $    481   $    764
====================================================================================

COMPREHENSIVE LOSS:
Net loss                                               $   (666) $   (352)  $   (375)
Minimum pension liability, net of tax and valuation
   allowance                                               (513)       --         --
Foreign currency translations                                47        18        (10)
- ------------------------------------------------------------------------------------
COMPREHENSIVE LOSS                                     $ (1,132) $   (334)  $   (385)
====================================================================================
</Table>

See Notes to Consolidated Financial Statements.

Avaya Inc.                                                                    45
<Page>

CONSOLIDATED STATEMENTS OF CASH FLOWS
Avaya Inc. and Subsidiaries

<Table>
<Caption>
                                                          Year Ended September 30,
                                                       -----------------------------
(dollars in millions)                                      2002      2001       2000
- ------------------------------------------------------------------------------------
                                                                   
OPERATING ACTIVITIES:
Net loss                                               $   (666) $   (352)  $   (375)
Adjustments to reconcile net loss from continuing
  operations to net cash provided by (used for)
  operating activities:
  Business restructuring charges, net of reversals          188       659        595
  Depreciation and amortization                             229       273        220
  Provision for uncollectible receivables                    53        53         36
  Deferred income taxes                                    (121)     (264)      (288)
  Purchased in-process research and development              --        32         --
  Gain on assets sold                                        (2)       (6)       (44)
  Amortization of debt discount and deferred
    financing costs                                          21        --         --
  Amortization of restricted stock units                     23        10          7
  Impairment of goodwill, intangible assets and
    investments                                              88        --         --
  Deferred tax valuation allowance                          364        --         --
  Adjustments for other non-cash items, net                  35        22         12
  Changes in operating assets and liabilities, net of
    effects of acquired and divested businesses:
    Receivables                                             586       198        (50)
    Inventory                                               133        (6)       131
    Accounts payable                                       (249)     (138)       298
    Payroll and benefits, net                               (98)     (215)      (372)
    Business restructuring reserve                         (187)     (327)       (21)
    Deferred revenue                                        (98)     (132)        50
    Other assets and liabilities                           (101)       60        286
- ------------------------------------------------------------------------------------
NET CASH PROVIDED BY (USED FOR) OPERATING ACTIVITIES        198      (133)       485
- ------------------------------------------------------------------------------------
INVESTING ACTIVITIES:
Capital expenditures                                       (111)     (341)      (499)
Proceeds from the sale of property, plant and
  equipment                                                   5       108         14
Disposal of businesses                                       --        --         82
Acquisitions of businesses, net of cash acquired             (6)     (120)        --
Purchases of equity investments                              --       (27)        --
Other investing activities, net                               3        15        (25)
- ------------------------------------------------------------------------------------
NET CASH USED FOR INVESTING ACTIVITIES                     (109)     (365)      (428)
- ------------------------------------------------------------------------------------
FINANCING ACTIVITIES:
Issuance of convertible participating preferred stock        --       368         --
Issuance of warrants                                         --        32         --
Issuance of common stock                                    235        40         --
Transfers to Lucent, net                                     --        --       (741)
Proceeds from (termination of) accounts receivable
  securitization                                           (200)      200         --
Borrowings (repayments) under credit facility              (200)      200         --
Net decrease in commercial paper                           (432)     (348)        --
Assumption of commercial paper from Lucent                   --        --        780
Repayment of other short-term borrowings                    (13)       --         --
Issuance (repayment) of long-term borrowings                895        (9)        --
Payment of issuance costs related to debt and equity
  offerings                                                 (29)       --         --
Other financing activities, net                              (1)       --          3
- ------------------------------------------------------------------------------------
NET CASH PROVIDED BY FINANCING ACTIVITIES                   255       483         42
- ------------------------------------------------------------------------------------
Effect of exchange rate changes on cash and cash
  equivalents                                                 3        (6)       (22)
- ------------------------------------------------------------------------------------
Net increase (decrease) in cash and cash equivalents        347       (21)        77
Cash and cash equivalents at beginning of fiscal year       250       271        194
- ------------------------------------------------------------------------------------
Cash and cash equivalents at end of fiscal year        $    597  $    250   $    271
====================================================================================
</Table>

See Notes to Consolidated Financial Statements.

46                                                                    Avaya Inc.
<Page>

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
Avaya Inc. and Subsidiaries

 NOTE 1 BACKGROUND AND BASIS OF PRESENTATION

- - BACKGROUND
On September 30, 2000, Avaya Inc. (the "Company" or "Avaya") was spun off from
Lucent Technologies Inc. ("Lucent" or "Former Parent") pursuant to a
contribution by Lucent of its enterprise networking businesses to the Company
and a distribution of the outstanding shares of the Company's common stock, to
Lucent stockholders (the "Distribution"). The Company provides communication
systems and applications for enterprises, including businesses, government
agencies and other organizations. The Company offers a broad range of
traditional voice communication systems, converged voice and data networks,
customer relationship management solutions, unified communications solutions and
structured cabling products.

     The Company was incorporated in Delaware in February 2000 as a wholly owned
subsidiary of Lucent. The Company's authorized capital stock consists of 200
million shares of preferred stock, par value $1.00 per share, of which the
Company has designated 7.5 million shares as Series A junior participating
preferred stock and 1.5 billion shares of common stock, par value $0.01 per
share.

     The Company adopted a rights agreement prior to the Distribution date. The
issuance of a share of the Company's common stock also constitutes the issuance
of a Series A junior participating preferred stock purchase right associated
with such share. These rights may have anti-takeover effects in that the
existence of the rights may deter a potential acquirer from making a takeover
proposal or a tender offer.

- - BASIS OF PRESENTATION
The accompanying consolidated financial statements as of and for the fiscal
years ended September 30, 2002 and 2001 each depict Avaya's results as a
stand-alone company.

     The consolidated financial statements for the fiscal year ended September
30, 2000 include the Company and its subsidiaries as well as certain assets,
liabilities, and related operations transferred to the Company from Lucent
immediately prior to the Distribution. These consolidated financial statements
have been derived from the accounting records of Lucent using the historical
results of operations and historical basis of the assets and liabilities of the
enterprise networking businesses transferred to the Company. Since no direct
ownership existed among all of the various units comprising the Company prior to
the Distribution, Lucent's net investment in Avaya is shown in place of
stockholders' equity in the Consolidated Statements of Changes in Stockholders'
Equity in fiscal 2000. Management believes these consolidated financial
statements are a reasonable representation of the financial position, results of
operations, cash flows and changes in stockholders' equity of such businesses as
if Avaya were a separate entity during such periods.

     The consolidated financial statements for the fiscal year ended September
30, 2000 include allocations of certain Lucent corporate headquarters' assets,
liabilities, and expenses relating to these businesses that were transferred to
Avaya from Lucent. General corporate overhead has been allocated either based on
the ratio of the Company's costs and expenses to Lucent's costs and expenses, or
based on the Company's revenue as a percentage of Lucent's total revenue.
General corporate overhead primarily includes cash management, legal,
accounting, tax, insurance, public relations, advertising and data services and
amounted to $398 million in fiscal 2000. In addition, the consolidated financial
statements for fiscal 2000 include an allocation from Lucent to fund a portion
of the costs of basic research conducted by Lucent's Bell Laboratories. This
allocation was based on the Company's revenue as a percentage of Lucent's total
revenue and amounted to $75 million in fiscal 2000. Management believes the
costs of corporate services and research charged to the Company were a
reasonable representation of the costs that would have been incurred if the
Company had performed these functions as a stand-alone entity during such
period. The Company currently performs these corporate functions and basic
research requirements using its own resources or purchased services.

     During the period covered by the consolidated financial statements for the
fiscal year ended September 30, 2000, Lucent used a centralized approach to cash
management and the financing of its operations. Prior to the Distribution, cash
deposits from the Company's businesses were transferred to Lucent on a regular
basis and were netted against Lucent's net investment account. As a result, none
of Lucent's cash or cash equivalents at the corporate level had been allocated
to the Company. Changes in stockholders' equity in fiscal 2000 represent funding
required from Lucent for working capital, acquisitions or capital expenditures
after giving effect to the Company's transfers to or from Lucent of its cash
flows from operations and other non-cash transactions between the Company and
Lucent.

     The Company's Consolidated Statements of Operations include interest
expense for the fiscal year ended September 30, 2000. The Company has assumed
for purposes of calculating interest expense that it would have had an average
debt balance of $962 million and an average interest rate of 7.9% per annum for
fiscal 2000. The Company believes the interest rate and average debt balance
used in the calculation of interest expense reasonably reflect the cost of
financing its assets and operations during fiscal 2000.

     Income taxes were calculated in fiscal 2000 as if the Company filed
separate tax returns. However, Lucent was managing its tax position for the
benefit of its entire portfolio of businesses, and its tax strategies were not
necessarily reflective of the tax strategies that the Company would have
followed or is following as a stand-alone company. Commencing with fiscal 2001,
the Company began filing consolidated income tax returns for Avaya and its
subsidiaries.

 NOTE 2 SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES

- - PRINCIPLES OF CONSOLIDATION
The consolidated financial statements include all majority-owned subsidiaries in
which the Company exercises control. Investments in which the Company exercises
significant influence, but which it does not control (generally a 20%-50%
ownership interest), are accounted for under the equity method of accounting.
All intercompany transactions and balances between and among the Company's
businesses have been eliminated. Transactions between any of the Company's
businesses and Lucent are included in these financial statements.

Avaya Inc.                                                                    47
<Page>

- - USE OF ESTIMATES
The preparation of financial statements and related disclosures in conformity
with accounting principles generally accepted in the United States of America
requires management to make estimates and assumptions that affect the reported
amounts of assets and liabilities, the disclosure of contingent assets and
liabilities at the date of the financial statements and revenue and expenses
during the period reported. These estimates include an allocation of costs by
Lucent in fiscal 2000, assessing the collectibility of accounts receivable, the
use and recoverability of inventory, the realization of deferred tax assets,
restructuring reserves, pension and postretirement obligations, and useful lives
and impairment of tangible and intangible assets, among others. The markets for
the Company's products are characterized by intense competition, rapid
technological development and frequent new product introductions, all of which
could affect the future realizability of the Company's assets. Estimates and
assumptions are reviewed periodically and the effects of revisions are reflected
in the consolidated financial statements in the period they are determined to be
necessary. Actual results could differ from these estimates.

- - FOREIGN CURRENCY TRANSLATION
Balance sheet accounts of the Company's foreign operations are translated from
foreign currencies into U.S. dollars at period-end exchange rates while income
and expenses are translated at average exchange rates during the period.
Translation gains or losses related to net assets located outside the U.S. are
shown as a component of accumulated other comprehensive loss in stockholders'
equity. Gains and losses resulting from foreign currency transactions, which are
denominated in a currency other than the entity's functional currency, are
included in the Consolidated Statements of Operations.

- - REVENUE RECOGNITION
Revenue from sales of communications systems and applications is recognized when
contractual obligations have been satisfied, title and risk of loss have been
transferred to the customer, and collection of the resulting receivable is
reasonably assured. Revenue from the direct sales of products that include
installation services is recognized at the time the products are installed,
after satisfaction of all the terms and conditions of the underlying customer
contract. The Company's indirect sales to distribution partners are generally
recognized at the time of shipment if all contractual obligations have been
satisfied. The Company accrues a provision for estimated sales returns and other
allowances and deferrals as a reduction of revenue at the time of revenue
recognition, as required. Revenue from services performed under value-added
service arrangements, professional services and services performed under
maintenance contracts is recognized over the term of the underlying customer
contract or at the end of the contract, when obligations have been satisfied.
For services performed on a time and materials basis, revenue is recognized upon
performance.

- - RESEARCH AND DEVELOPMENT COSTS AND SOFTWARE DEVELOPMENT COSTS
Research and development costs are charged to expense as incurred. The costs
incurred for the development of computer software that will be sold, leased or
otherwise marketed, however, are capitalized when technological feasibility has
been established. These capitalized costs are subject to an ongoing assessment
of recoverability based on anticipated future revenues and changes in hardware
and software technologies. Costs that are capitalized include direct labor and
related overhead.

     Amortization of capitalized software development costs begins when the
product is available for general release to customers. Amortization is
recognized on a product-by-product basis on the greater of either the ratio of
current gross revenues to the total of current and anticipated future gross
revenues, or the straight-line method over a period of up to three years.
Unamortized capitalized software development costs determined to be in excess of
net realizable value of the product are expensed immediately.

- - CASH AND CASH EQUIVALENTS
All highly liquid investments with original maturities of three months or less
are considered to be cash equivalents. These short-term investments are stated
at cost, which approximates market value. The Company's cash and cash
equivalents are invested in various investment grade institutional money market
accounts.

- - INVENTORY
Inventory is stated at the lower of cost, determined on a first-in, first-out
basis, or market.

- - PROPERTY, PLANT AND EQUIPMENT
Property, plant and equipment are stated at cost less accumulated depreciation.
Depreciation is determined using a straight-line method over the estimated
useful lives of the various asset classes. Estimated lives range from three to
10 years for machinery and equipment, and up to 40 years for buildings.

     Major improvements are capitalized and minor replacements, maintenance and
repairs are charged to expense as incurred. Upon retirement or disposal of
assets, the cost and related accumulated depreciation are removed from the
Consolidated Balance Sheets and any gain or loss is reflected in the
Consolidated Statements of Operations.

     Certain costs of computer software developed or obtained for internal use
are capitalized and amortized on a straight-line basis over three to seven
years. Costs for general and administrative, overhead, maintenance and training,
as well as the cost of software that does not add functionality to the existing
system, are expensed as incurred. As of September 30, 2002 and 2001, the Company
had unamortized internal use software costs of $71 million and $68 million,
respectively.

     In the second quarter of fiscal 2002, the Company changed the estimated
useful life of certain internal use software from three to seven years to
reflect actual experience as a stand-alone company based on the utilization of
such software. This change lowered amortization expense by approximately $13
million ($8 million after-tax), equivalent to $0.02 per diluted share, for the
fiscal year ended September 30, 2002.

- - GOODWILL, OTHER INTANGIBLE AND LONG-LIVED ASSETS
Goodwill is the excess of the purchase price over the fair value of
identifiable net assets acquired in business combinations accounted for

48                                                                    Avaya Inc.
<Page>

as purchases. The Company adopted Statement of Financial Accounting Standards
("SFAS") No. 142, "Goodwill and Other Intangible Assets" ("SFAS 142") in October
2001. Goodwill and certain other intangible assets having indefinite lives,
which were previously amortized on a straight-line basis over the periods
benefited, are no longer being amortized to earnings, but instead are subject to
periodic testing for impairment. Intangible assets determined to have definite
lives are amortized over their remaining useful lives. Goodwill of a reporting
unit is tested for impairment on an annual basis or between annual tests if an
event occurs or circumstances change that would reduce the fair value of a
reporting unit below its carrying amount.

     Intangible and other long-lived assets are reviewed for impairment whenever
events such as product discontinuance, plant closures, product dispositions or
other changes in circumstances indicate that the carrying amount may not be
recoverable. In reviewing for impairment, the Company compares the carrying
value of such assets to the estimated undiscounted future cash flows expected
from the use of the assets and their eventual disposition. When the estimated
undiscounted future cash flows are less than their carrying amount, an
impairment loss is recognized equal to the difference between the assets' fair
value and their carrying value.

- - INVESTMENTS
The Company's investment portfolio consists primarily of investments accounted
for under the cost and equity methods that are generally concentrated in the
emerging communications technology industry. The carrying value of these
investments is included in other assets. The Company's share of earnings or
losses from equity method investments is recorded in other income (expense),
net. All investments are periodically reviewed for impairment and a write down
is recorded whenever declines in fair value below carrying value are considered
to be other than temporary. In making this determination, the Company considers,
among other factors, sustained decreases in quoted market prices and a series of
historic and projected operating losses by the investee. If the decline in fair
value is determined to be other than temporary, an impairment loss is recorded
and the respective investment is written down to an adjusted carrying value. As
of September 30, 2002 and 2001, the Company had investments of $12 million and
$28 million, respectively. In fiscal 2002, the Company recorded a $17 million
impairment charge in other income (expense), net related to its cost method
investments.

- - FINANCIAL INSTRUMENTS
The Company uses various financial instruments, including interest rate swap
agreements and foreign currency forward and option contracts, to manage and
reduce risk to the Company by generating cash flows which offset the cash flows
of certain transactions in foreign currencies or underlying financial
instruments in relation to their amount and timing. The Company's derivative
financial instruments are used as risk management tools and not for speculative
or trading purposes. Although not material, these derivatives represent assets
and liabilities and are classified as other current assets or other current
liabilities on the accompanying Consolidated Balance Sheets, except for the
interest rate swaps discussed below. Gains and losses on the changes in the fair
values of the Company's derivative instruments are included in other income
(expense), net.

     As permitted under SFAS No. 133, "Accounting for Derivative Instruments and
Hedging Activities," ("SFAS 133"), the Company has elected not to designate its
forward and option contracts as hedges thereby precluding the use of hedge
accounting for these instruments. Such treatment could result in a gain or loss
from fluctuations in exchange rates related to a derivative contract which is
different from the loss or gain recognized from the underlying forecasted
transaction. However, the Company has procedures to manage risks associated with
its derivative instruments, which include limiting the duration of the
contracts, typically six months or less, and the amount of the underlying
exposures that can be economically hedged. Historically, the gains and losses on
these transactions have not been significant.

     In April 2002, the Company entered into two interest rate swap agreements
with a total notional amount of $200 million that qualify and are designated as
fair value hedges in accordance with SFAS 133. These arrangements generally
involve the exchange of fixed and floating rate interest payments without the
exchange of the underlying principal. Net amounts paid or received are reflected
as adjustments to interest expense. The Company records the fair market value of
the swaps as other assets along with a corresponding increase to the hedged
debt, both of which are recorded through other income (expense), net.

     The Company also utilizes non-derivative financial instruments including
letters of credit and commitments to extend credit.

- - BUSINESS RESTRUCTURING CHARGES AND RELATED EXPENSES
Business restructuring charges and related expenses are incurred when management
commits to a plan to make significant changes in the Company's fundamental
business strategy, operations or organizational structure anticipating improved
results of future operations. Liabilities are recognized on the commitment date
only for probable and reasonably estimable costs resulting from a restructuring
plan that are not associated with or do not: (i) benefit activities that will be
continued, (ii) generate revenues after the commitment date, and (iii) are
either (1) incremental to other costs incurred by the Company in the conduct of
its activities prior to the commitment date and will be incurred as a direct
result of the restructuring plan, or (2) represent amounts to be incurred under
a contractual obligation that existed prior to the commitment date and will
either continue after the restructuring plan is completed with no economic
benefit to the Company or require payment by the Company of a penalty to cancel
the contractual obligation. The Company also recognizes other related expenses
including asset impairments and incremental period costs when such expenses are
incurred. The Company periodically evaluates its business restructuring reserve
to ensure that any accrued amount no longer needed for its originally intended
purpose is reversed in a timely manner. A reversal of the liability, if any, is
recorded through the same statement of operations line item that was used when
the liability was initially recorded.

Avaya Inc.                                                                    49
<Page>

- - PENSION AND POSTRETIREMENT BENEFIT OBLIGATIONS
The Company maintains defined benefit pension plans covering the majority of its
employees, which provide benefit payments to vested participants upon
retirement. The Company also provides certain postretirement healthcare and life
insurance benefits to eligible employees. The plans use different factors,
including age, years of service, and eligible compensation, to determine the
benefit amount for eligible participants. The Company funds its pension plans in
compliance with applicable law.

- - INCOME TAXES
Income taxes are accounted for under the asset and liability method. Under this
method, deferred tax assets and liabilities are recognized for the estimated
future tax consequences attributable to differences between the financial
statement carrying amounts of existing assets and liabilities and their
respective tax bases, and operating loss and tax credit carryforwards. Deferred
tax assets and liabilities are measured using enacted tax rates in effect for
the year in which those temporary differences are expected to be recovered or
settled. The effect on deferred tax assets and liabilities of a change in tax
rates is recognized in the Consolidated Statement of Operations in the period
that includes the enactment date. A valuation allowance is recorded to reduce
the carrying amounts of deferred tax assets if it is more likely than not that
such assets will not be realized.

- - OTHER COMPREHENSIVE INCOME (LOSS)
Other comprehensive income (loss) is recorded directly to a separate section of
stockholders' equity in accumulated other comprehensive loss and includes
unrealized gains and losses excluded from the Consolidated Statements of
Operations. These unrealized gains and losses consist of adjustments to the
minimum pension liability, net of income taxes, and foreign currency
translation, which are not adjusted for income taxes since they primarily relate
to indefinite investments in non-U.S. subsidiaries. The minimum pension
liability adjustment represents the excess of the additional pension liability
over the unrecognized prior service cost.

- - RECLASSIFICATIONS
Certain prior year amounts have been reclassified to conform to the current year
presentation.

 NOTE 3 RECENT ACCOUNTING PRONOUNCEMENTS

- - SFAS 143
In August 2001, the Financial Accounting Standards Board ("FASB") issued SFAS
No.143, "Accounting for Asset Retirement Obligations" ("SFAS 143"), which
provides the accounting requirements for retirement obligations associated with
tangible long-lived assets. SFAS 143 requires entities to record the fair value
of a liability for an asset retirement obligation in the period in which it is
incurred and is effective for the Company's 2003 fiscal year. The adoption of
SFAS 143 is not expected to have a material impact on the Company's consolidated
results of operations, financial position or cash flows.

- - SFAS 144
In October 2001, the FASB issued SFAS No. 144, "Accounting for the Impairment or
Disposal of Long-Lived Assets" ("SFAS 144"), which requires that long-lived
assets to be disposed of by sale be measured at the lower of the carrying amount
or fair value less cost to sell, whether reported in continuing operations or in
discontinued operations. SFAS 144 also expands the reporting of discontinued
operations to include components of an entity that have been or will be disposed
of rather than limiting such discontinuance to a segment of a business. SFAS 144
excludes from the definition of long-lived assets goodwill and other intangibles
that are not amortized in accordance with SFAS 142. SFAS 144 is effective for
the Company's 2003 fiscal year. The adoption of SFAS 144 is not expected to have
a material impact on the Company's consolidated results of operations, financial
position or cash flows.

- - SFAS 145
In May 2001, the FASB issued SFAS No. 145, which rescinds SFAS No. 4, "Reporting
Gains and Losses from Extinguishment of Debt," SFAS No. 44, "Accounting for
Intangible Assets of Motor Carriers," and SFAS No.64, "Extinguishments of Debt
Made to Satisfy Sinking-Fund Requirements" ("SFAS 145"). SFAS 145 also amends
SFAS No. 13, "Accounting for Leases," to eliminate an inconsistency between the
required accounting for sale-leaseback transactions and the required accounting
for certain lease modifications that have economic effects that are similar to
sale-leaseback transactions. As a result of the rescission of SFAS No. 4 and
SFAS No. 64, the criteria in Accounting Principles Board Opinion No. 30 will be
used to classify gains and losses from debt extinguishment. SFAS 145 also amends
other existing authoritative pronouncements to make various technical
corrections, clarify meanings, or describe their applicability under changed
conditions. SFAS 145 is effective for the Company's 2003 fiscal year. The
adoption of SFAS 145 is not expected to have a material impact on the Company's
consolidated results of operations, financial position or cash flows.

- - SFAS 146
In June 2002, the FASB issued SFAS No. 146, "Accounting for Costs Associated
with Exit or Disposal Activities" ("SFAS 146"), which addresses financial
accounting and reporting for costs associated with exit or disposal activities,
and nullifies Emerging Issues Task Force Issue No. 94-3, "Liability Recognition
for Certain Employee Termination Benefits and Other Costs to Exit an Activity
(including Certain Costs Incurred in a Restructuring)" which previously governed
the accounting treatment for restructuring activities. SFAS 146 applies to costs
associated with an exit activity that does not involve an entity newly acquired
in a business combination or with a disposal activity covered by SFAS 144. Those
costs include, but are not limited to, the following: (1) termination benefits
provided to current employees that are involuntarily terminated under the terms
of a benefit arrangement that, in substance, is not an ongoing benefit
arrangement or an individual deferred-compensation contract, (2)costs to
terminate a contract that is not a capital lease, and (3)costs to consolidate
facilities or relocate

50                                                                    Avaya Inc.
<Page>

employees. SFAS 146 does not apply to costs associated with the retirement of
long-lived assets covered by SFAS 143. SFAS 146 will be applied prospectively
and is effective for exit or disposal activities initiated after December 31,
2002. Early adoption is permitted.

- - FASB INTERPRETATION NO. 45
In November 2002, the FASB issued Interpretation No. 45, "Guarantor's Accounting
and Disclosure Requirements for Guarantees, Including Indirect Guarantees of
Indebtedness of Others" ("Interpretation"). This Interpretation elaborates on
the existing disclosure requirements for most guarantees, including loan
guarantees such as standby letters of credit. It also clarifies that at the time
a company issues a guarantee, the company must recognize an initial liability
for the fair market value of the obligations it assumes under that guarantee and
must disclose that information in its interim and annual financial statements.
The initial recognition and measurement provisions of the Interpretation apply
on a prospective basis to guarantees issued or modified after December 31, 2002.

 NOTE 4 GOODWILL AND INTANGIBLE ASSETS

In connection with the Company's adoption of SFAS 142 on October 1, 2001, the
Company reviewed the classification of its goodwill and other intangible assets,
reassessed the useful lives previously assigned to other intangible assets, and
discontinued amortization of goodwill. The Company also tested goodwill for
impairment by comparing the fair values of the Company's reporting units to
their carrying values as of October 1, 2001 and determined that there was no
goodwill impairment at that time. Based on this review, as of September 30,
2001, the Company classified $175 million as goodwill, $78 million as intangible
assets, net and $2 million as other assets. The Company did not identify any
intangible assets having indefinite lives.

   The Company conducted the required annual impairment review during the fourth
quarter of fiscal 2002. Due to a significant downward movement in the U.S. stock
market and, in particular, communications technology stocks, the Company
experienced a decline in its market capitalization that negatively impacted the
fair value of its reporting units. Updated valuations were completed for all
reporting units with goodwill as of September 30, 2002 using a discounted cash
flow approach based on forward-looking information regarding market shares,
revenues and costs for each reporting unit as well as appropriate discount
rates. As a result, the Company recorded a goodwill impairment charge of $44
million as an operating expense in fiscal 2002 related to its Small and Medium
Business Solutions ("SMBS") operating segment.

   The changes in the carrying value of goodwill for fiscal 2002 by operating
segment are as follows:

<Table>
<Caption>
                                                       Small and
                                       Converged          Medium
                                     Systems and        Business
(dollars in millions)               Applications       Solutions       Total
- ----------------------------------------------------------------------------
                                                             
Balance as of
   September 30, 2001                    $   108        $     67      $  175
Goodwill acquired                              6              --           6
Purchase accounting adjustment                 5              --           5
Impact of foreign currency
   exchange rate fluctuations                 (1)              3           2
Impairment loss                               --             (44)        (44)
- ----------------------------------------------------------------------------
Balance as of
   September 30, 2002                    $   118        $     26      $  144
============================================================================
</Table>

For the fiscal year ended September 30, 2001 and 2000, goodwill amortization,
net of tax, amounted to $38 million and $31 million, respectively. If Avaya had
adopted SFAS 142 as of the beginning of the first quarter of fiscal 2000 and
discontinued goodwill amortization, the Company's net loss and loss per common
share on a pro forma basis would have been as follows:

<Table>
<Caption>
                                                     Year Ended September 30,
Pro Forma Results                                    ------------------------
(dollars in millions, except per share amounts)        2001              2000
- -----------------------------------------------------------------------------
                                                                 
Adjusted net loss                                    $ (314)           $ (344)
Accretion of Series B preferred stock                   (27)               --
- -----------------------------------------------------------------------------
Adjusted loss available to
   common stockholders                               $ (341)           $ (344)
=============================================================================
Adjusted loss per common share:
   Basic and Diluted                                 $(1.20)           $(1.28)
=============================================================================
</Table>

The following table presents the components of the Company's acquired intangible
assets with definite lives, which are included in other assets in the
Consolidated Balance Sheets.

<Table>
<Caption>
                                                      AS OF SEPTEMBER 30, 2002              As of September 30, 2001
                                              -----------------------------------    -------------------------------------
                                                 GROSS                                 Gross
Amortized Intangible Assets                   CARRYING       ACCUMULATED             Carrying      Accumulated
(dollars in millions)                           AMOUNT      AMORTIZATION      NET      Amount     Amortization         Net
- --------------------------------------------------------------------------------------------------------------------------
                                                                                                  
Existing technology                              $ 123             $ 105     $ 18       $ 160         $     92      $   68
Other intangibles                                   --                --       --          12                2          10
- --------------------------------------------------------------------------------------------------------------------------
   Total intangible assets                       $ 123             $ 105     $ 18       $ 172         $     94      $   78
==========================================================================================================================
</Table>

Avaya Inc.                                                                    51
<Page>

As a result of the significant downturn in the communications technology
industry, the Company noted a steep decline in the marketplace assumptions for
virtual private networks in the fourth quarter of fiscal 2002 as compared with
the assumptions used when Avaya acquired this existing technology. These
circumstances also caused the Company to review the recoverability of its
acquired intellectual property and trademarks. The Company applied the
provisions of SFAS No. 121, "Accounting for the Impairment of Long-Lived Assets
and for Long-Lived Assets to Be Disposed Of" ("SFAS 121") to its intangible
assets with definite lives and determined that the carrying value of these
assets was impaired. Accordingly, the Company recorded a $27 million intangibles
impairment charge as an operating expense in fiscal 2002 to write-down the
carrying value of these intangible assets to an amount representing their
discounted future cash flows. At the same time, the Company removed $49 million
from its Consolidated Balance Sheet representing the gross carrying amount and
accumulated amortization of the related impaired intangible assets. The $27
million impairment charge, which was recorded as accumulated amortization on the
Consolidated Balance Sheet, is attributed $24 million to Converged Systems and
Applications ("CSA") and $3 million to SMBS.

   Acquired intangible assets with definite lives are amortized over a period of
three to six years. Amortization expense for such intangible assets was $35
million and $32 million for the fiscal years ended September 30, 2002 and 2001,
respectively. Foreign currency exchange rate fluctuations accounted for a $2
million increase in intangibles assets, net as of September 30, 2002 and a $1
million increase as of September 30, 2001. Estimated amortization expense
remaining for the succeeding fiscal years is (i) $12 million in 2003; (ii) $5
million in 2004; and (iii) $1 million in 2005.

   In addition, included in other assets in the Consolidated Balance Sheets as
of September 30, 2002 is an intangible asset of $35 million representing an
unrecognized prior service cost associated with the recording of a minimum
pension liability in fiscal 2002. This intangible asset may be eliminated or
adjusted as necessary when the amount of minimum pension liability is
reassessed, which is conducted at least annually.

NOTE 5 BUSINESS COMBINATIONS AND OTHER TRANSACTIONS

- - ACQUISITIONS
The following table presents historical information about certain acquisitions
by the Company during the fiscal years ended September 30, 2002 and 2001. These
acquisitions were accounted for under the purchase method of accounting, and the
acquired technology valuation included existing technology, purchased in-process
research and development ("IPR&D") and other intangibles. The consolidated
financial statements include the results of operations and the estimated fair
values of the assets and liabilities assumed from the respective dates of
acquisition. All charges related to the write-off of purchased IPR&D were
recorded in the quarter in which the transaction was completed. There were no
material acquisitions accounted for under the purchase method in fiscal 2002 and
2000.

<Table>
<Caption>
                                                             Allocation of Purchase Price(1)          Amortization Period (in years)
                                                    -----------------------------------------------   -----------------------------
                       Acquisition       Purchase                Existing         Other   Purchased       Existing         Other
(dollars in millions)  Date                 Price   Goodwill   Technology   Intangibles       IPR&D     Technology   Intangibles
- -----------------------------------------------------------------------------------------------------------------------------------
                                                                                                     
Quintus(2)             April 11, 2001      $   29     $   11       $  9          $   --      $    1             3            3
VPNet(3)               February 6, 2001    $  117     $   60       $ 30          $    6      $   31             5            5
</Table>

(1) Excludes amounts allocated to specific tangible assets and liabilities.
Certain amounts have been adjusted to reflect the Company's review of the
classification of its goodwill and intangible assets in connection with its
adoption of SFAS 142. All amounts reflect the historical carrying values from
the date of acquisition.

(2) Acquisition of substantially all of the assets, including $10 million of
cash acquired, and the assumption of $20 million of certain liabilities of
Quintus Corporation ("Quintus"), a provider of comprehensive electronic
customer relationship management solutions. The Company paid $29 million in cash
for these assets. As a result of finalizing acquisition-related liabilities, a
purchase accounting adjustment was recorded in fiscal 2002 that increased the
historical carrying value of goodwill by $5 million.

(3) Acquisition of VPNet Technologies, Inc. ("VPNet"), a privately held
distributor of virtual private network solutions and devices. The total purchase
price of $117 million was paid in cash and stock options. In fiscal 2002, the
Company recorded a goodwill and intangibles impairment charge, which included
$21 million in existing technology and $3 million in other intangibles related
to the VPNet acquisition. This impairment charge has not been reflected in the
allocation of purchase price.

Included in the purchase price for each of the above acquisitions was purchased
IPR&D. At the date of each acquisition, the IPR&D projects had not yet reached
technological feasibility and had no future alternative use. Accordingly, the
value allocated to these projects was capitalized and immediately expensed at
acquisition. The charge related to VPNet purchased IPR&D was not tax-deductible.
The remaining purchase price was allocated to tangible and intangible assets,
goodwill, and existing technology, less liabilities assumed.

   The value allocated to purchased IPR&D for the acquisitions was determined
using an income approach. This involved estimating the fair value of the
IPR&D, using the present value of the estimated after-tax cash flows expected to
be generated by the purchased IPR&D, using risk-adjusted discount rates and
revenue forecasts as appropriate. Where appropriate, the Company deducted an
amount reflecting the contribution of the core technology from the anticipated
cash flows from an IPR&D project. The selection of the discount rate was based
on consideration of the Company's weighted average cost of capital, as well as
other factors, including the useful life of each technology, profitability
levels of each technology, the uncertainty of technology advances that were
known at the time, and the stage of completion of each technology. The Company
believes that the estimated IPR&D amounts so determined represent fair value and
do not exceed the amount a third party would have paid for the projects.

52                                                                    Avaya Inc.
<Page>

   Revenue forecasts were estimated based on relevant market size and growth
factors, expected industry trends, individual product sales cycles and the
estimated life of each product's underlying technology. Estimated operating
expenses, income taxes, and charges for the use of contributory assets were
deducted from estimated revenue to determine estimated after-tax cash flows for
each project. Estimated operating expenses include cost of goods sold, selling,
general and administrative expenses, and research and development expenses. The
research and development expenses include estimated costs to maintain the
products once they have been introduced into the market and generate revenue and
costs to complete the purchased IPR&D.

   Management is primarily responsible for estimating the fair value of the
assets and liabilities acquired, and has conducted due diligence in determining
the fair value. Management has made estimates and assumptions that affect the
reported amounts of assets, liabilities and expenses resulting from such
acquisitions. Actual results could differ from these amounts.

- - DIVESTITURES
In March 2000, the Company completed the sale of its U.S. sales division that
served small- and mid-sized businesses to Expanets, Inc. ("Expanets"). Under the
agreement, approximately 1,800 of the Company's sales and sales support
employees were transferred to Expanets, which became a distributor of the
Company's products to this market and a significant customer of the Company. A
gain of $45 million was recognized in fiscal 2000 to the extent of cash proceeds
received related to the sale of this business and is included in other income,
net.

- - OTHER TRANSACTIONS
AIRCRAFT SALE-LEASEBACK - In June 2001, the Company sold a corporate aircraft
for approximately $34 million and subsequently entered into an agreement to
lease it back over a five-year period. In March 2002, the Company elected to
terminate the aircraft sale-lease-back agreement and, pursuant to the terms of
the agreement, purchased the aircraft in April 2002 from the lessor for a
purchase price equal to the unamortized lease balance of approximately
$33 million.

OUTSOURCING OF CERTAIN MANUFACTURING FACILITIES - In May 2001, the Company
closed the first phase of a five-year strategic manufacturing agreement to
outsource most of the manufacturing of its communications systems and
applications to Celestica Inc. ("Celestica"). Avaya received $200 million in
proceeds for assets transferred to Celestica and deferred $100 million of these
proceeds, which are being recognized on a straight-line basis over the term of
the agreement. As of September 30, 2002 and 2001, the unamortized portion of
these proceeds amounted to $20 million in other current liabilities for both
periods and $52 million and $71 million in other liabilities, respectively. The
remaining phases of the transaction, which included closing the Shreveport,
Louisiana facility, were completed in the first quarter of fiscal 2002.

 NOTE 6 SUPPLEMENTARY FINANCIAL INFORMATION

- - STATEMENT OF OPERATIONS INFORMATION

<Table>
<Caption>
                                                          Year Ended September 30,
                                                --------------------------------------
(dollars in millions)                                 2002          2001          2000
- --------------------------------------------------------------------------------------
                                                                      
DEPRECIATION AND AMORTIZATION
  INCLUDED IN COSTS:
  Amortization of software
    development costs                               $   20       $    24       $    24
  INCLUDED IN SELLING, GENERAL
    AND ADMINISTRATIVE EXPENSES:
  Amortization of goodwill                              --            40            34
  Amortization of intangible assets                     35            32            21
  INCLUDED IN COSTS AND
    OPERATING EXPENSES:
  Depreciation and amortization of
    property, plant and equipment
    and internal use software                          174           177           141
- --------------------------------------------------------------------------------------
    Total depreciation
       and amortization                             $  229       $   273       $   220
- --------------------------------------------------------------------------------------
OTHER INCOME (EXPENSE), NET
Loss on foreign
  currency transactions                             $   (6)      $    (5)      $   (10)
Gain on assets sold                                      2             6            44
Interest income                                         20            27             7
Impairment of cost investments                         (17)           --            --
Miscellaneous, net                                      (1)            3            30
- --------------------------------------------------------------------------------------
  Total other income
    (expense), net                                  $   (2)      $    31       $    71
======================================================================================
</Table>

- - BALANCE SHEET INFORMATION

<Table>
<Caption>
                                                    As of September 30,
                                                ------------------------
(dollars in millions)                                 2002          2001
- ------------------------------------------------------------------------
                                                        
INVENTORY
Completed goods                                 $      347    $      420
Work in-process and raw materials                      120           229
- ------------------------------------------------------------------------
  Total inventory                               $      467    $      649
========================================================================
PROPERTY, PLANT AND EQUIPMENT, NET
Land and improvements                           $       45    $       46
Buildings and improvements                             531           485
Machinery and equipment                              1,001         1,126
Assets under construction                               16            47
Internal use software                                  105            89
  Total property, plant and equipment                1,698         1,793
Less: Accumulated depreciation
  and amortization                                    (811)         (805)
- ------------------------------------------------------------------------
  Property, plant and equipment, net            $      887    $      988
========================================================================
</Table>

Avaya Inc.                                                                    53
<Page>

- - RECEIVABLES, LESS ALLOWANCES

The receivables allowance as of September 30, 2001, which previously represented
a reserve for uncollectible accounts, also includes an estimate of $37 million
for the resolution of potential issues such as disputed invoices, customer
satisfaction claims and pricing discrepancies. This amount had previously been
included as a direct reduction to receivables, but was reclassified to conform
to the September 30, 2002 presentation.

- - SUPPLEMENTAL CASH FLOW INFORMATION

<Table>
<Caption>
                                                  Year Ended September 30,
                                                  ------------------------
(dollars in millions)                                 2002         2001
- --------------------------------------------------------------------------
                                                              
ACQUISITION OF BUSINESSES:
Fair value of assets acquired,
  net of cash acquired                                 $   8        $  192
Less: Fair value of liabilities assumed                   (2)          (72)
- --------------------------------------------------------------------------
Acquisition of businesses, net of cash acquired        $   6        $  120
==========================================================================
</Table>

In the second quarter of fiscal 2001, the Company paid off $9 million of debt
assumed from its acquisition of VPNet.

<Table>
<Caption>
                                                                Year Ended
(dollars in millions)                                   September 30, 2000
- --------------------------------------------------------------------------
                                                                
DISPOSITION OF BUSINESS:
Cash proceeds                                                      $    64
Less: Basis in net assets sold                                         (19)
- --------------------------------------------------------------------------
Gain on business sold                                              $    45
==========================================================================
</Table>

<Table>
<Caption>
                                                  Year Ended September 30,
                                                  ------------------------
(dollars in millions)                                   2002          2001
- --------------------------------------------------------------------------
                                                              
Interest payments, net of amounts capitalized         $    8        $   41
==========================================================================
Income tax payments                                   $   20        $   66
==========================================================================
</Table>

<Table>
<Caption>
                                                  Year Ended September 30,
                                                  ------------------------
(dollars in millions)                                   2002          2001
- --------------------------------------------------------------------------
                                                             
NON-CASH TRANSACTIONS:
Accretion of Series B preferred stock                $    12       $    27
Book value of converted Series B
   preferred stock                                       395            --
Conversion charge related to Series B
   preferred stock                                       125            --
Issuance of common stock in connection
   with the Warburg transactions                        (532)           --
Deferred taxes on stock options                            4            --
Fair market value of stock options issued
   in connection with acquisition                         --            16
Adjustments to Contribution by Lucent:
   Accounts receivable                                    --             8
   Property, plant and equipment, net                     --             7
   Net benefit assets                                     --            27
- --------------------------------------------------------------------------
   Total non-cash transactions                       $     4       $    85
==========================================================================
</Table>

Payments for interest and income taxes prior to the Distribution were paid by
Lucent on behalf of the Company and do not necessarily reflect what the Company
would have paid had it been a stand-alone company.

     Net transfers to Lucent in fiscal 2000 are composed predominantly of the
following non-cash transactions: (1) a $528 million increase in Former Parent's
net investment due to prepaid pension costs and other assets and (2) a $439
million decrease from benefit obligations and other accrued liabilities assumed
by the Company from Lucent on the Distribution date.

 NOTE 7 SECURITIZATION OF ACCOUNTS RECEIVABLE

In June 2001, the Company entered into a receivables purchase agreement and
transferred a designated pool of qualified trade accounts receivable to a
special purpose entity ("SPE"), which in turn sold an undivided ownership
interest in the pool of receivables to an unaffiliated financial institution
for cash proceeds of $200 million. The designated pool of qualified receivables
held by the SPE was pledged as collateral to secure the obligations to the
financial institution. During the term of the receivables purchase agreement,
the Company had a retained interest in the designated pool of receivables to the
extent the value of the receivables exceeded the outstanding amount of the
financial institution's investment. The carrying amount of the Company's
retained interest, which approximated fair value because of the short-term
nature of the receivables, was recorded in other current assets. Collections of
receivables were used by the SPE to repay the financial institution's investment
in accordance with the receivables purchase agreement, and the financial
institution in turn purchased, from time to time, new interests in receivables
up to an aggregate investment at any time of $200 million.

   In March 2002, the Company elected to terminate the receivables purchase
agreement, which was scheduled to expire in June 2002. As a result of the early
termination, purchases of interests in receivables by the financial institution
ceased, and collections on receivables that constituted the designated pool of
trade accounts receivable were used to repay the financial institution's $200
million investment, which had been entirely liquidated as of September 30, 2002.
No portion of the retained interest was used to liquidate the financial
institution's investment. Upon liquidation in full in April 2002, the Company
reclassified the remaining $109 million retained interest to receivables. As of
September 30, 2001, the Company had a retained interest of $153 million in the
SPE's designated pool of qualified accounts receivable.

54                                                                    Avaya Inc.
<Page>

 NOTE 8 BUSINESS RESTRUCTURING CHARGES AND RELATED EXPENSES

The following table summarizes the status of the Company's business
restructuring reserve and other related expenses during fiscal 2002, 2001 and
2000:

<Table>
<Caption>
                                                                Business Restructuring Reserve
                                                ------------------------------------------------------------
                                                                                                       Total
                                                    Employee           Lease           Other        Business
                                                  Separation     Termination            Exit   Restructuring
(dollars in millions)                                  Costs     Obligations           Costs         Reserve
- ------------------------------------------------------------------------------------------------------------
                                                                                       
FISCAL 2000:
Charges                                            $     365       $     127       $      28       $     520
Cash payments                                            (20)             --              (1)            (21)
Asset impairments                                         --              --              --              --
- ------------------------------------------------------------------------------------------------------------
Balance as of September 30, 2000                   $     345       $     127       $      27       $     499
- ------------------------------------------------------------------------------------------------------------
FISCAL 2001:
Charges                                            $     650       $      24       $      --       $     674
Reversals                                                (17)             (7)            (11)            (35)
Decrease in prepaid benefit costs/
   increase in benefit obligations, net                 (577)             --              --            (577)
Cash payments                                           (250)            (66)            (11)           (327)
Asset impairments                                         --              --              --              --
Reclassification                                         (55)             --              --             (55)
- ------------------------------------------------------------------------------------------------------------
Balance as of September 30, 2001                   $      96       $      78       $       5       $     179
- ------------------------------------------------------------------------------------------------------------
FISCAL 2002:
Charges                                            $     116       $      84       $       1       $     201
Reversals                                                (13)             (4)             (3)            (20)
Net increase in benefit obligations                       (3)             --              --              (3)
Cash payments                                           (128)            (56)             (3)           (187)
Asset impairments                                         --              --              --              --
- ------------------------------------------------------------------------------------------------------------
Balance as of September 30, 2002                   $      68       $     102       $      --       $     170
============================================================================================================

<Caption>
                                                   Other Related Expenses
                                                ----------------------------
                                                                                Total Business
                                                                                 Restructuring
                                                                                       Reserve
                                                       Asset     Incremental       and Related
(dollars in millions)                            Impairments    Period Costs          Expenses
- ----------------------------------------------------------------------------------------------
                                                                             
FISCAL 2000:
Charges                                             $     75        $     89          $    684
Cash payments                                             --             (89)             (110)
Asset impairments                                        (75)             --               (75)
- ----------------------------------------------------------------------------------------------
Balance as of September 30, 2000                    $     --        $     --          $    499
- ----------------------------------------------------------------------------------------------
FISCAL 2001:
Charges                                             $     20        $    178          $    872
Reversals                                                 --              --               (35)
Decrease in prepaid benefit costs/
   increase in benefit obligations, net                   --              --              (577)
Cash payments                                             --            (178)             (505)
Asset impairments                                        (20)             --               (20)
Reclassification                                          --              --               (55)
- ----------------------------------------------------------------------------------------------
Balance as of September 30, 2001                    $     --        $     --          $    179
- ----------------------------------------------------------------------------------------------
FISCAL 2002:
Charges                                             $      7        $     21          $    229
Reversals                                                 --              --               (20)
Net increase in benefit obligations                       --              --                (3)
Cash payments                                             --             (21)             (208)
Asset impairments                                         (7)             --                (7)
- ----------------------------------------------------------------------------------------------
Balance as of September 30, 2002                    $     --        $     --          $    170
==============================================================================================
</Table>

- - FISCAL 2002
The Company has been experiencing a decrease in its revenue as a result of the
continued decline in spending on information technology by its customers,
specifically for enterprise communications products and services. Despite the
unpredictability of the current business environment, the Company remains
focused on its strategy to return to profitability by focusing on sustainable
cost and expense reduction, among other things. To achieve that goal, the
Company initiated restructuring actions in fiscal 2002 to enable it to reduce
costs and expenses further in order to lower the amount of revenue needed to
reach the Company's profitability break-even point. As a result, the Company
recorded a pretax charge of $229 million in fiscal 2002 for business
restructuring and related expenses. The components of the charge included $116
million of employee separation costs, $84 million of lease termination costs, $1
million of other exit costs, and $28 million of other related expenses. This
charge was partially offset by a $20 million reversal to income primarily
attributable to fewer employee separations than originally anticipated.

     The charge for employee separation costs was composed of $113 million for
severance and other such costs as well as $3 million primarily related to the
cost of curtailment in accordance with SFAS No.88, "Employers' Accounting for
Settlements and Curtailments of Defined Benefit Pension Plans and for
Termination Benefits" ("SFAS 88"). Lease termination costs included
approximately $72 million of real estate, net of anticipated sublease income and
$12 million of information technology lease termination payments. The $28
million of other related expenses include relocation and consolidation costs,
computer transition expenditures, and asset impairments associated with the
Company's ongoing restructuring initiatives.

     The employee separation costs were incurred in connection with the
elimination of approximately 4,240 management and union-represented employee
positions worldwide, of which approximately 2,900 employees had departed the
Company as of September 30, 2002. Employee separation costs included in the
business restructuring reserve are made through lump sum payments, although
certain union-represented employees elected to receive a series of payments

Avaya Inc.                                                                    55
<Page>

extending over a period of up to two years from the date of departure. Payments
to employees who elected to receive severance through a series of payments will
extend through fiscal 2004.

The $72 million charge for real estate lease termination obligations includes
approximately one million square feet of excess sales and services support,
research and development, call center and administrative offices located
primarily in the U.S., which have been substantially vacated as of September 30,
2002. The real estate charge also includes an adjustment to increase the accrued
amount for previously reserved sites due to a recent deterioration in the
commercial real estate market. As a result, the Company has extended its
estimates as to when it will be able to begin subleasing certain vacated sites
and established an additional accrual for lease payments originally estimated to
have been offset by sublease rental income. Payments on lease termination
obligations will be substantially completed by 2011 because, in certain
circumstances, the remaining lease payments were less than the termination fees.

- - FISCAL 2001
In fiscal 2001, the Company outsourced certain manufacturing facilities and
accelerated its restructuring plan that was originally adopted in September 2000
to improve profitability and business performance as a stand-alone company. As a
result, the Company recorded a pretax charge of $872 million in fiscal 2001 for
business restructuring and related expenses. This charge was partially offset by
a $35 million reversal to income primarily attributable to fewer employee
separations than originally anticipated and more favorable than expected real
estate lease termination costs.

     The components of the fiscal 2001 charge included $650 million of employee
separation costs, $24 million of lease termination costs, and $198 million of
other related expenses. The charge for employee separation costs was composed of
$577 million primarily related to enhanced pension and postretirement benefits,
which represented the cost of curtailment in accordance with SFAS 88, and $73
million for severance, special benefit payments and other employee separation
costs. The $198 million of other related expenses was composed of $178 million
for incremental period expenses primarily to facilitate the separation from
Lucent, including computer system transition costs, and $20 million for an asset
impairment charge related to land, buildings and equipment at the Shreveport
manufacturing facility. Employee separation costs of $55 million established in
fiscal 2000 for union-represented employees at Shreveport were paid as enhanced
severance benefits from existing pension and benefit assets and, accordingly,
such amount was reclassified in fiscal 2001 out of the business restructuring
reserve and recorded as a reduction to prepaid benefit costs.

     The employee separation costs in fiscal 2001 were incurred in connection
with the elimination of 6,810 employee positions of which 5,600 were through a
combination of involuntary and voluntary separations, including an early
retirement program targeted at U.S. management employees, and a workforce
reduction of 1,210 employees due to the outsourcing of certain of the Company's
manufacturing operations. Employee separation payments that are included in the
business restructuring reserve were made either through a lump sum or a series
of payments extending over a period of up to two years from the date of
departure, which is an option available to certain union-represented employees.
This workforce reduction was substantially completed as of September 30, 2001.

     Real estate lease termination costs have been incurred primarily in the
U.S., Europe and Asia, and have been reduced for sublease income that management
believes is probable. Payments on lease obligations, which consist of real
estate and equipment leases, will extend through 2003. In fiscal 2001, accrued
costs for lease obligations represent approximately 666,000 square feet of
excess sales and services support offices, materials, stocking and logistics
warehouses, and Connectivity Solutions facilities. As of September 30, 2002, the
Company has entirely vacated this space.

- - FISCAL 2000
In fiscal 2000, the Company recorded a pretax business restructuring charge of
$684 million in connection with its separation from Lucent. The components of
the charge included $365 million of employee separation costs, $127 million of
lease termination costs, $28 million of other exit costs, and $164 million of
other related expenses.

     The charge for employee separation costs in fiscal 2000 included severance,
medical and other benefits attributable to the worldwide reduction of 4,900
union-represented and management positions. This charge was the result of
redesigning the services organization by reducing the number of field
technicians to a level needed for non-peak workloads, consolidating and closing
certain U.S. and European manufacturing facilities and realigning the sales
effort to focus the direct sales force on strategic accounts and address smaller
accounts through indirect sales channels. This workforce reduction was
substantially completed as of September 30, 2001. The charge for lease
termination obligations included approximately two million square feet of excess
manufacturing, distribution and administrative space, which the Company has
entirely vacated as of September 30, 2002. Other exit costs consisted of
decommissioning legacy computer systems in connection with the Company's
separation from Lucent and terminating other contractual obligations.

     The $164 million of other related expenses in fiscal 2000 was composed of
$89 million for incremental period expenses related to the separation from
Lucent, including computer system transition costs, and a $75 million asset
impairment charge that was primarily related to an outsourcing contract with a
major customer. With respect to the asset impairment, the Company terminated its
obligation under a leasing arrangement and purchased the underlying equipment,
which had been used to support a contract with a customer to provide outsourcing
and related services. Based on the terms of this contract, the estimated
undiscounted cash flows from the equipment's use and eventual disposition was
determined to be less than the equipment's carrying value, and resulted in an
impairment charge of $50 million to write such equipment down to its fair value.

56                                                                    Avaya Inc.
<Page>

NOTE 9 SHORT-TERM BORROWINGS AND LONG-TERM DEBT

Short-term borrowings and long-term debt outstanding consisted of the following:

<Table>
<Caption>
                                                    As of September 30,
                                                -----------------------
(dollars in millions)                                 2002         2001
- -----------------------------------------------------------------------
                                                       
Short-term borrowings:
   Five-year revolving credit facility          $       --   $      132
   Other short-term borrowings                          --           13
- -----------------------------------------------------------------------
   Total short-term borrowings,
      including current maturities                      --          145
- -----------------------------------------------------------------------
Long-term debt:
   Commercial paper                                     --          432
   Five-year revolving credit facility                  --           68
   LYONs convertible debt, net of discount             476           --
   Senior Secured Notes, net of discount               457           --
- -----------------------------------------------------------------------
   Total long-term debt                                933          500
- -----------------------------------------------------------------------
   Total short-term borrowings
      and long-term debt                        $      933   $      645
=======================================================================
</Table>

- - DEBT RATINGS
The Company's ability to obtain external financing and the related cost of
borrowing is affected by the Company's debt ratings, which are periodically
reviewed by the major credit rating agencies. During the second and fourth
quarters of fiscal 2002, the Company's commercial paper and long-term debt
ratings were downgraded. Ratings as of September 30, 2002 and 2001 are as
follows (all ratings include a negative outlook):

<Table>
<Caption>
                                                           As of September 30,
                                                  ----------------------------
                                                       2002               2001
- ------------------------------------------------------------------------------
                                                          
Moody's:
   Commercial paper                               NO RATING                P-2
   Long-term senior unsecured debt                      BA3               Baa1
   Senior secured notes                                 BA2          NO RATING
Standard & Poor's:
   Commercial paper                               NO RATING                A-2
   Long-term senior unsecured debt                        B          NO RATING
   Senior secured notes                                   B+         NO RATING
   Corporate credit                                      BB-               BBB
</Table>

In November 2002, Moody's downgraded the Company's long-term senior unsecured
debt rating to "B3" with a negative outlook and the senior secured notes rating
to "B2" with a stable outlook.

- - COMMERCIAL PAPER PROGRAM
The Company had a commercial paper program (the "CP Program") pursuant to which
the Company was able to issue up to $1.25 billion of commercial paper at market
interest rates with maturities not exceeding one year. Commercial paper issued
under the CP Program bore interest at the London Interbank Offering Rate
("LIBOR") for the related maturity period plus a fixed spread.

     During fiscal 2002, Standard & Poor's and Moody's downgraded the Company's
commercial paper rating several times and eventually withdrew their ratings of
the Company's commercial paper at the Company's request. This withdrawal of the
Company's commercial paper rating made it impossible for the Company to access
the commercial paper market, which had been the Company's primary source of
liquidity. As a result of the impact of the ratings downgrades on the Company's
ability to issue commercial paper, in February 2002, the Company borrowed $300
million under its five-year Credit Facility, described below, to repay
commercial paper obligations. The Company repaid the $300 million borrowing in
March 2002 using proceeds from the issuance of Senior Secured Notes also
described below. As of June 30, 2002, all remaining commercial paper obligations
had been repaid using proceeds from the offering of the Senior Secured Notes.
The weighted average yield and maturity period for the commercial paper
outstanding during fiscal 2002 was approximately 3.4% and 65 days, respectively.

     As of September 30, 2001, $432 million in commercial paper was classified
as long-term debt since it was supported by the five-year Credit Facility and it
was management's intent to reissue the commercial paper on a long-term basis.
The weighted average yield and maturity period for the commercial paper
outstanding during fiscal 2001 was approximately 3.9% and 62 days, respectively.

- - REVOLVING CREDIT FACILITIES
As of September 30, 2001, the Company had two revolving credit facilities (the
"Credit Facilities") with third party financial institutions. These Credit
Facilities consisted of a $400 million 364-day Credit Facility that expired in
August 2002 and an $850 million five-year Credit Facility that expires in
September 2005. As required by the terms of the Credit Facilities, upon the
closing of the offering of the Senior Secured Notes in March 2002, the Credit
Facilities were reduced proportionately by an amount equal to the $425 million
of proceeds, net of certain deferred financing costs, realized from the
offering. Accordingly, the 364-day Credit Facility was reduced to $264 million
and the five-year Credit Facility was reduced to $561 million. The Company did
not renew the 364-day Credit Facility when it expired in August 2002.

     As of September 30, 2002, the total commitments under the five-year Credit
Facility were $561 million, but will be subject to mandatory reduction as
follows:

- - reduced to $500 million on December 1, 2003;
- - reduced to $425 million on March 1, 2004;
- - reduced to $350 million on June 1, 2004; and
- - reduced to $250 million on September 1, 2004.

     The Company is required to reduce the commitments by an amount equal to
100% of the net cash proceeds realized from the sale of any assets, with certain
exceptions, and by an amount equal to 50% of the net cash proceeds realized from
the issuance of debt, other than refinancing debt; provided, however, that in
each case, the Company is not required to reduce the commitments below an amount
equal to $250 million less the amount of any cash used to redeem or repurchase
the convertible debt described below.

Avaya Inc.                                                                    57
<Page>

      The Company's Credit Facilities were most recently amended in September
2002. Borrowings under the five-year Credit Facility are avail-able for general
corporate purposes and, subject to certain conditions, for acquisitions up to
$75 million. The five-year Credit Facility pro-vides, at the Company's option,
for fixed and floating rate borrowings from committed loans by the lenders who
are party to the Credit

      Facility agreement and through competitive bid procedure. Fixed rate
committed loans under the amended five-year Credit Facility bear interest at a
rate equal to (i) the greater of (a) Citibank, N.A.'s base rate, which was 4.75%
at September 30, 2002 and (b) the federal funds rate, which was 1.75% at
September 30, 2002, plus 0.5% plus (ii) a margin based on the Company's
long-term debt rat-ing (the "Applicable Margin"). Floating rate committed loans
bear interest at a rate equal to LIBOR plus the Applicable Margin. A
uti-lization fee based on the Company's long-term debt rating (the "Applicable
Utilization Fee") is added to fixed and floating rate com-mitted loans when the
aggregate of such borrowings exceed 50% of the amount available under the Credit
Facility. Based on the Company's current long-term debt rating, the Applicable
Margins for the five-year Credit Facility are 1.5% for fixed rate committed
loans and 3.0% for floating rate committed loans, and the Applicable Utilization
Fee for both fixed and floating rate committed loans is 0.5%. Funds are also
available through competitive bid at a fixed rate determined by the lender or at
a floating interest rate equal to LIBOR plus a margin spec-ified by the lender.

      As of September 30, 2002, no amounts were outstanding under the Credit
Facilities. As of September 30, 2001, $200 million was outstanding under the
five-year Credit Facility bearing interest at a floating rate of approximately
3.5%. This amount was repaid in October 2001.

      The five-year Credit Facility contains certain covenants, including
limitations on the Company's ability to incur liens in certain circum-stances or
enter into certain change of control transactions. In addition, the Company is
required to maintain certain financial covenants relating to a minimum amount of
earnings before interest, taxes, depreciation and amortization ("EBITDA") and a
minimum ratio of EBITDA to interest expense. In particular, the Company is
required to maintain a minimum EBITDA of:

o     $70 million for the three quarter period ending September 30, 2002;

o     $100 million for the four quarter period ending December 31, 2002;

o     $115 million for the four quarter period ending March 31, 2003;

o     $150 million for the four quarter period ending June 30, 2003;

o     $250 million for the four quarter period ending September 30, 2003;

o     $350 million for the four quarter period ending December 31, 2003; and

o     $400 million for each of the four quarter periods thereafter.

      In addition, the five-year Credit Facility requires the Company to
maintain a ratio of EBITDA to interest expense of:

o     1.70 to 1 for each of the four quarter periods ending September 30, 2002,
      December 31, 2002 and March 31, 2003;

o     2.25 to 1 for the four quarter period ending June 30, 2003;

o     3.50 to 1 for the four quarter period ending September 30, 2003; and

o     4.00 to 1 for the four quarter period ending December 31, 2003 and each
      four quarter period thereafter.

      The covenants permit the Company to exclude up to a certain amount of
business restructuring charges and related expenses from the calculation of
EBITDA in fiscal years 2003 and 2002. In addition, the definition of EBITDA in
the five-year Credit Facility excludes all other non-cash charges except to the
extent any such non-cash charge represents an accrual for cash expenditures in a
future period. The covenants under the five-year Credit Facility permit the
Company to exclude from the calculation of EBITDA business restructuring charges
and related expenses, including asset impairment charges, of an addi-tional $60
million to be taken no later than June 30, 2003. The Company was in compliance
with all required covenants as of September 30, 2002.

      Based on the Company's current debt ratings, any borrowings under the
five-year Credit Facility are secured, subject to certain exceptions, by
security interests in the Company's equipment, accounts receiv-able, inventory,
and U.S. intellectual property rights of the Company and that of any of its
subsidiaries guaranteeing its obligations under the amended five-year Credit
Facility. Borrowings are also secured by a pledge of the stock of most of the
Company's domestic subsidiaries and 65% of the stock of a foreign subsidiary
that, together with its subsidiaries, holds the beneficial and economic right to
utilize certain of the Company's domestic intellectual property rights outside
of North America. The security interests would be suspended in the event the
Company's corporate credit rating was at least BBB by Standard & Poor's and its
long-term senior unsecured debt rating was at least Baa2 by Moody's, in each
case with a stable outlook.

      Any current or future domestic subsidiaries, other than certain excluded
subsidiaries, whose revenues constitute 5% or greater of the Company's
consolidated revenues or whose assets constitute 5% or greater of the Company's
consolidated total assets will be required to guarantee its obligations under
the five-year Credit Facility. There are no Avaya subsidiaries that currently
meet these criteria. The five-year Credit Facility provides that the Company may
use up to $100 million of cash to redeem or repurchase its convertible debt at
any time as long as no default or event of default exists under the facility, no
amounts are outstanding under the facility, the commit-ments are reduced in an
amount equal to the cash amount used to redeem or repurchase the convertible
debt, and the Company's cash balance is not less than $300 million after giving
pro forma effect to the redemption or repurchase of the convertible debt.

> UNCOMMITTED CREDIT FACILITIES

The Company has entered into several uncommitted credit facilities totaling $61
million and $100 million, of which letters of credit of $25 million and $20
million were issued and outstanding as of fiscal 2002 and 2001, respectively.
Letters of credit are purchased guaran-tees that ensure the Company's
performance or payment to third parties in accordance with specified terms and
conditions.

> LYONs CONVERTIBLE DEBT

In the first quarter of fiscal 2002, the Company sold through an underwritten
public offering under a shelf registration statement an aggregate principal
amount at maturity of approximately $944 million of Liquid Yield Option (TM)
Notes due 2021 ("LYONs"). The proceeds of approximately $448 million, net of a
$484 million discount and


58                                                                    Avaya Inc.
<Page>

$12 million of underwriting fees, were used to refinance a portion of the
Company's outstanding commercial paper. The underwriting fees of $12 million
were recorded as deferred financing costs and are being amortized to interest
expense over a three-year period through October 31, 2004, which represents the
first date holders may require the Company to purchase all or a portion of their
LYONs. In fiscal 2002, $4 million of deferred financing costs were recorded as
inter-est expense.

      The original issue discount of $484 million accretes daily at a rate of
3.625% per year calculated on a semiannual bond equivalent basis. The Company
will not make periodic cash payments of interest on the LYONs. Instead, the
amortization of the discount is recorded as inter-est expense and represents the
accretion of the LYONs issue price to their maturity value. In fiscal 2002, $16
million of interest expense on the LYONs was recorded resulting in an accreted
value of $476 mil-lion as of September 30, 2002. The discount will cease to
accrete on the LYONs upon maturity, conversion, purchase by the Company at the
option of the holder, or redemption by Avaya. The LYONs are unse-cured
obligations that rank equally in right of payment with all existing and future
unsecured and unsubordinated indebtedness of Avaya.

      The LYONs are convertible into 35,333,073 shares of Avaya com-mon stock at
any time on or before the maturity date. The conversion rate may be adjusted for
certain reasons, but will not be adjusted for accrued original issue discount.
Upon conversion, the holder will not receive any cash payment representing
accrued original issue discount. Accrued original issue discount will be
considered paid by the shares of common stock received by the holder of the
LYONs upon conversion.

      Avaya may redeem all or a portion of the LYONs for cash at any time on or
after October 31, 2004 at a price equal to the sum of the issue price and
accrued original issue discount on the LYONs as of the applicable redemption
date. Conversely, holders may require the Company to purchase all or a portion
of their LYONs on October 31, 2004, 2006 and 2011 at a price equal to the sum of
the issue price and accrued original issue discount on the LYONs as of the
applica-ble purchase date. The Company may, at its option, elect to pay the
purchase price in cash or shares of common stock, or any combination thereof. If
the Company were to purchase all of the LYONs at the option of the holders, the
aggregate purchase price would be approximately $512 million on October 31,
2004, $550 million on October 31, 2006 and $659 million on October 31, 2011. If
the Company elected to pay the purchase price in shares of Avaya common stock,
the num-ber of shares would be equal to the purchase price divided by the
average of the market prices of Avaya common stock for the five trad-ing day
period ending on the third business day prior to the applicable purchase date.

      The indenture governing the LYONs includes certain covenants, including a
limitation on the Company's ability to grant liens on sig-nificant domestic real
estate properties or the stock of its subsidiaries holding such properties.

> SENIOR SECURED NOTES

In March 2002, the Company issued through an underwritten public offering under
a shelf registration statement $440 million aggregate principal amount of
11.125% Senior Secured Notes due April 2009 (the "Senior Secured Notes") and
received net proceeds of approxi-mately $425 million, net of a $5 million
discount and $10 million of issuance costs. Interest on the Senior Secured Notes
is payable on April 1 and October 1 of each year beginning on October 1, 2002.
The Company recorded interest expense of $25 million for fiscal 2002. The $5
million discount is being amortized to interest expense over the seven-year term
to maturity. The $10 million of issuance costs were recorded as deferred
financing costs and are also being amortized to interest expense over the term
of the Senior Secured Notes. The pro-ceeds from the issuance were used to repay
amounts outstanding under the five-year Credit Facility and for general
corporate purposes. As of September 30, 2002, the carrying value of the Senior
Secured Notes was $457 million, which includes $22 million related to the
increase in the fair market value of the hedged portion of such debt.

      The Company may redeem the Senior Secured Notes, in whole or from time to
time in part, at the redemption prices expressed as a per-centage of the
principal amount plus accrued and unpaid interest to the applicable redemption
date, if redeemed during the twelve-month period beginning on April 1 of the
following years: (i) 2006 at 105.563%; (ii) 2007 at 102.781%; and (iii) 2008 at
100.0%.

      The Senior Secured Notes are secured by a second priority security
interest in the collateral securing the Company's obligations under the
five-year Credit Facility and its obligations under the interest rate swap
agreements. In the event that (i) the Company's corporate credit is rated at
least BBB by Standard & Poor's and its long-term senior unsecured debt is rated
at least Baa2 by Moody's, each without a neg-ative outlook or its equivalent, or
(ii) subject to certain conditions, at least $400 million of unsecured
indebtedness is outstanding or avail-able under the Credit Facilities or a bona
fide successor credit facility, the security interest in the collateral securing
the Senior Secured Notes will terminate. The indenture governing the Senior
Secured Notes includes negative covenants that limit the Company's ability to
incur secured debt and enter into sale/leaseback transactions. In addition, the
indenture also includes conditional covenants that limit the Company's ability
to incur debt, enter into affiliate transactions, or make restricted payments or
investments and advances. These conditional covenants will apply to the Company
until such time that the Senior Secured Notes are rated at least BBB- by
Standard & Poor's and Baa3 by Moody's, in each case without a negative outlook
or its equivalent.

NOTE 10  DERIVATIVES AND OTHER FINANCIAL INSTRUMENTS

The Company conducts its business on a multi-national basis in a wide variety of
foreign currencies and, as such, uses derivative financial instruments to reduce
earnings and cash flow volatility associated with foreign exchange rate changes.
Specifically, the Company uses foreign currency forward contracts, and to a
lesser extent, foreign currency options to mitigate the effects of fluctuations
of exchange rates asso-ciated with certain existing assets and liabilities that
are denominated in non-functional currencies and, from time to time, to reduce
antic-ipated net foreign currency cash flows resulting from normal business
operations. In addition, the Company uses interest rate swap agree-ments to
manage its proportion of fixed and floating rate debt and to reduce interest
expense.


Avaya Inc.                                                                    59
<Page>

      The Company engages in foreign currency hedging activities to reduce the
risk that changes in exchange rates will adversely affect the eventual net cash
flows resulting from the sale of products to for-eign customers and purchases
from foreign suppliers. The Company believes that it has achieved risk reduction
and hedge effectiveness because the gains and losses on its derivative
instruments substan-tially offset the losses and gains on the assets,
liabilities and transactions being hedged. Hedge effectiveness is periodically
meas-ured by comparing the change in fair value of each hedged foreign currency
exposure at the applicable market rate with the change in market value of the
corresponding derivative instrument.

> RECORDED TRANSACTIONS

The Company utilizes foreign currency forward contracts primarily to manage
short-term exchange rate exposures on certain receivables, payables and loans
residing on foreign subsidiaries' books, which are denominated in currencies
other than the subsidiary's functional cur-rency. When these items are revalued
into the subsidiary's functional currency at the month-end exchange rates, the
fluctuations in the exchange rates are recognized in earnings as other income or
expense. Changes in the fair value of the Company's foreign currency forward
contracts used to offset these exposed items are also recognized in earnings as
other income or expense in the period in which the exchange rates change. For
the fiscal years ended September 30, 2002 and 2001, the changes in the fair
value of the foreign currency forward and option contracts were substantially
offset by changes resulting from the revaluation of the hedged items.

> FORECASTED TRANSACTIONS

From time to time, the Company uses foreign currency forward and option
contracts to offset certain forecasted foreign currency transactions primarily
related to the purchase or sale of product expected to occur during the ensuing
twelve months. The change in the fair value of foreign currency forward and
option contracts is recognized as other income or expense in the period in which
the exchange rates change. The Company did not use any foreign currency forward
or option con-tracts for forecasted transactions in fiscal 2002. For the fiscal
year ended September 30, 2001, these gains and losses were not material to the
Company's results of operations. As permitted under SFAS 133, we have elected
not to designate our forward and option contracts as hedges thereby precluding
the use of hedge accounting for these instruments.

      The notional amounts as of September 30, 2002 and 2001 of the Company's
foreign currency forward contracts were $271 million and $175 million,
respectively, and foreign currency option contracts were $20 million and $17
million, respectively. In fiscal 2002, these notional amounts principally
represent the equivalent in U.S. dollars for contracts in British pounds
sterling of $121 million, euros of $116 million, Canadian dollars of $11 million
and Brazilian reals of $2 million. In fiscal 2001, the notional amounts
principally represent the equivalent in U.S. dollars for contracts in British
pounds sterling of $146 million, Australian dollars of $16 million and Canadian
dollars of $11 million. Notional amounts represent the face amount of the
contractual arrangements and the basis on which U.S. dollars are to be exchanged
and are not a measure of market or credit exposure.

> INTEREST RATE SWAP AGREEMENTS

In April 2002, the Company entered into two interest rate swap agree-ments with
a total notional amount of $200 million that mature in April 2009 and were
executed in order to: (i) convert a portion of the Senior Secured Notes
fixed-rate debt into floating-rate debt; (ii) main-tain a capital structure
containing appropriate amounts of fixed and floating-rate debt; and (iii) reduce
net interest payments and expense in the near-term. Under these agreements, the
Company receives a fixed interest rate of 11.125% and pays a floating interest
rate based on LIBOR plus an agreed-upon spread, which was equal to a weighted
average interest rate of 6.8% as of September 30, 2002. The amounts paid and
received are calculated based on the total notional amount of $200 million.
Since the relevant terms of the swap agreements match the corresponding terms of
the Senior Secured Notes, there is no hedge ineffectiveness. Accordingly, as
required by SFAS 133, gains and losses on the swap agreements will fully offset
the losses and gains on the hedged portion of the Senior Secured Notes, which
are marked to market at each reporting date. As of September 30, 2002, the
Company recorded the fair market value of the swaps of $22 million as other
assets along with a corresponding increase to the hedged debt with equal and
offsetting unrealized gains and losses included in other income (expense), net.

      Interest payments are recognized through interest expense and are made and
received on the first day of each April and October, com-mencing on October 1,
2002 and ending on the maturity date. On the last day of each semi-annual
interest payment period, the interest pay-ment for the previous six months will
be made based upon the six-month LIBOR rate (in arrears) on that day, plus the
applicable mar-gin, as shown in the table below. Since the interest rate is not
known until the end of each semi-annual interest period, estimates are used
during such period based upon published forward-looking LIBOR rates. Any
differences between the estimated interest expense and the actual interest
payment are recorded to interest expense at the end of each semi-annual interest
period. These interest rate swaps resulted in a reduction to actual interest
expense in fiscal 2002 of $4 million.

      The following table outlines the terms of the swap agreements:

<Table>
<Caption>
                             Notional      Receive
                               Amount        Fixed
                             (dollars     Interest
Maturity  Date           in millions)         Rate           Pay Variable Interest Rate
- ----------------------------------------------------------------------------------------
                                                   
April 2009                  $ 150           11.125%         Six-month LIBOR (in arrears)
                                                            plus 5.055% spread
April 2009                     50           11.125%         Six-month LIBOR (in arrears)
                            -----                           plus 5.098% spread
Total                       $ 200
                            =====
</Table>

60                                                                    Avaya Inc.
<Page>

Each counterparty to the swap agreements is a lender under the five-year Credit
Facility. The Company's obligations under these swap agreements are secured on
the same basis as its obligations under the five-year Credit Facility.

> FAIR VALUE

The carrying amounts of cash and cash equivalents, accounts receivable, accounts
payable, accrued liabilities, commercial paper and other short-term borrowings
approximate fair value because of their short-term maturity and variable rates
of interest. Except for the LYONs and Senior Secured Notes, the carrying value
of debt outstanding under the Credit Facilities approximates fair value as
interest rates on these borrowings approximate current market rates. The fair
value of the LYONs and Senior Secured Notes as of September 30, 2002 are
estimated to be $193 million and $279 million, respectively, and are based on
using quoted market prices and yields obtained through independent pricing
sources for the same or similar types of borrowing arrangements taking into
consideration the underlying terms of the debt. As of September 30, 2002, the
fair value of the Company's inter-est rate swaps was $22 million based upon a
mark-to-market valuation performed by an independent financial institution.

      As of September 30, 2002, the Company's foreign currency forward contracts
and options were assets and had a net carrying value of $10 million, which
represented their estimated fair value based on market quotes obtained through
independent pricing sources.

> NON-DERIVATIVE AND OFF-BALANCE-SHEET INSTRUMENTS

Requests for providing commitments to extend credit and financial guarantees are
reviewed and approved by senior management. Management regularly reviews all
outstanding commitments, letters of credit and financial guarantees, and the
results of these reviews are considered in assessing the adequacy of the
Company's reserve for possible credit and guarantee losses.

NOTE 11    CONVERTIBLE PARTICIPATING PREFERRED STOCK AND OTHER
           RELATED EQUITY TRANSACTIONS

> WARBURG TRANSACTIONS

In October 2000, the Company sold to Warburg Pincus Equity Partners, L.P. and
certain of its investment funds (the "Warburg Entities") four million shares of
the Company's Series B convertible participating preferred stock and warrants to
purchase the Company's common stock for an aggregate purchase price of $400
million. In March 2002, the Company completed a series of transactions pur-suant
to which the Warburg Entities (i) converted all four million shares of the
Series B preferred stock into 38,329,365 shares of Avaya's com-mon stock based
on a conversion price of $11.31 per share, which was reduced from the original
conversion price of $26.71 per share, (ii) purchased an additional 286,682
shares of common stock by exercising a portion of the warrants at an exercise
price of $34.73 per share result-ing in gross proceeds of approximately $10
million, and (iii) purchased 14,383,953 shares of the Company's common stock for
$6.26 per share, which was the reported closing price of Avaya's common stock
NOTE 11 on the New York Stock Exchange on the March 8, 2002, resulting in gross
proceeds of approximately $90 million. In connection with these transactions,
the Company incurred approximately $4 million of trans-action costs, which were
recorded as a reduction to additional paid-in capital. As of September 30, 2002,
there were no shares of Series B preferred stock outstanding and, accordingly,
the Series B preferred stock has ceased accruing dividends.

      As a result of these transactions, the Warburg Entities hold approximately
53 million shares of the Company's common stock, which represents approximately
15% of the Company's outstanding common stock, and warrants to purchase
approximately 12 million additional shares of common stock. These warrants have
an exercise price of $34.73 of which warrants exercisable for 6,724,665 shares
of com-mon stock expire on October 2, 2004, and warrants exercisable for
5,379,732 shares of common stock expire on October 2, 2005.

      The conversion of the Series B preferred stock and the exercise of the
warrants resulted in a charge to accumulated deficit of approxi-mately $125
million, in addition to the $5 million accretion of the Series B preferred stock
from January 1, 2002 through the date of conversion. This charge primarily
represents the impact of reducing the preferred stock conversion price from
$26.71 per share as origi-nally calculated to $11.31 per share, as permitted
under the purchase agreement. The Company recorded a total of $12 million of
accretion for the period from October 1, 2001 through the date of conversion.

      The shares of Series B preferred stock had an aggregate initial
liquidation value of $400 million and accreted at an annual rate of 6.5%,
compounded quarterly. The purchase agreement had provided for determining the
total number of shares of common stock that the Series B preferred stock was
convertible by dividing the liquidation value in effect at the time of
conversion by the conversion price. As of September 30, 2001, the Company
recorded a $27 million reduction in accumulated deficit representing the amount
accreted for the divi-dend period.

      The $400 million proceeds from the Warburg Entities' investment were
initially allocated between the Series B preferred stock and warrants based upon
the relative fair market value of each security, with $368 million allocated to
the Series B preferred stock and $32 million to the warrants. The fair value
allocated to the Series B preferred stock including the amount accreted for the
fiscal year ended September 30, 2001 was recorded in the mezzanine section of
the Consolidated Balance Sheet because the investors could have required the
Company, upon the occurrence of any change of control in the Company during the
first five years from the investment, to redeem the Series B preferred stock.
The fair value allocated to the warrants was included in additional paid-in
capital.

      A beneficial conversion feature would have existed if the conversion price
for the Series B preferred stock or warrants was less than the fair value of the
Company's common stock at the commitment date. The Company determined that no
beneficial conversion features existed at the commitment date and therefore
there was no impact on its results of operations associated with the Series B
preferred stock or with the warrants.


Avaya Inc.                                                                    61
<Page>

> PUBLIC OFFERING OF COMMON STOCK

In March 2002, the Company sold 19.55 million shares of common stock for $5.90
per share in a public offering. The Company received proceeds of approximately
$112 million, which is net of approximately $3 million of underwriting fees
reflected as a reduction to additional paid-in capital.

NOTE 12  LOSS PER SHARE OF COMMON STOCK

Basic earnings (loss) per common share is calculated by dividing net loss
available to common stockholders by the weighted average num-ber of common
shares outstanding during the year. Since the Distribution was not effective
until September 30, 2000, the weighted average number of common shares
outstanding during fiscal 2000 was calculated based on a twelve-to-one ratio of
Lucent's weighted average number of shares to Avaya's weighted average number of
shares. Diluted earnings (loss) per common share is calculated by adjusting net
income available to common stockholders and weighted average outstanding shares,
assuming conversion of all potentially dilutive securities including stock
options, warrants, convertible participating preferred stock and convertible
debt.

      Net loss available to common stockholders for both the basic and diluted
loss per common share calculations for the fiscal year ended September 30, 2002
includes the $125 million conversion charge related to the Series B preferred
stock.

<Table>
<Caption>
                                                            Year Ended September 30,
                                                     --------------------------------------
(dollars in millions, except per share amounts)         2002          2001          2000
- -------------------------------------------------------------------------------------------
                                                                          
Net loss available to common stockholders              $(803)        $(379)        $(375)
===========================================================================================
SHARES USED IN COMPUTING LOSS PER COMMON SHARE:
Basic and Diluted                                        330           284           269
===========================================================================================
LOSS PER COMMON SHARE:
Basic and Diluted                                      $(2.44)       $(1.33)       $(1.39)
===========================================================================================
SECURITIES EXCLUDED FROM THE COMPUTATION OF
  DILUTED LOSS PER COMMON SHARE:
Options (1)                                               45            52             9
Series B preferred stock (2)                              38            16            --
Warrants (1)                                              12            12            --
Convertible debt (1)                                      93            --            --
- -------------------------------------------------------------------------------------------
  Total                                                  188            80             9
===========================================================================================
</Table>

(1) These securities have been excluded from the diluted loss per common share
calculation since the effect of their inclusion would have been antidilutive.

(2) As a result of the conversion of the Series B convertible participating
preferred stock during fis-cal 2002, the conversion price was decreased from
$26.71 per share to $11.31 per share. When applying the "if-converted" method in
fiscal 2002, the shares are assumed to have been converted from October 1, 2001
through the date of conversion.

NOTE 13  INCOME TAXES

Commencing with fiscal 2001, the Company began filing its own tax returns. Prior
to the Distribution, the Company's income taxes were reflected on a separate tax
return basis and included as part of Lucent's consolidated income tax returns.
The following table pres-ents the principal reasons for the difference between
the effective tax rate and the U.S. federal statutory income tax rate:

<Table>
<Caption>
                                                                         Year Ended September 30,
                                                                   ----------------------------------
                                                                      2002        2001        2000
- -----------------------------------------------------------------------------------------------------
                                                                                    
U.S. federal statutory income tax rate (benefit)                     (35.0%)     (35.0%)     (35.0%)
State and local income taxes, net of federal income tax effect        (3.4)       (4.3)       (4.8)
Tax differentials on foreign earnings                                 13.6        (2.2)        3.7
Purchased in-process research and development and other
  acquisition-related costs                                             --         2.4          --
Non-deductible restructuring costs                                     2.7         2.3        18.2
Other differences--net                                                (2.6)       (1.5)        1.6
Valuation allowance                                                   90.7          --          --
- -----------------------------------------------------------------------------------------------------
Effective tax rate (benefit)                                          66.0%      (38.3%)     (16.3%)
=====================================================================================================
</Table>

The following table presents the U.S. and foreign components of loss before
income taxes and the provision (benefit) for income taxes:


<Table>
<Caption>
                                              Year Ended September 30,
                                          ---------------------------------
(dollars in millions)                       2002        2001        2000
- ---------------------------------------------------------------------------
                                                          
LOSS BEFORE INCOME TAXES:
U.S.                                       $(352)      $(456)      $(588)
Foreign                                      (49)       (114)        140
- ---------------------------------------------------------------------------
Loss before income taxes                   $(401)      $(570)      $(448)
===========================================================================
PROVISION (BENEFIT) FOR INCOME TAXES:
CURRENT
Federal                                    $  --       $  --       $ 130
State and local                               --          --          11
Foreign                                       22          46          74
- ---------------------------------------------------------------------------
Subtotal                                      22          46         215
- ---------------------------------------------------------------------------
DEFERRED
Federal                                      199        (219)       (244)
State and local                               45         (38)        (44)
Foreign                                       (1)         (7)         --
- ---------------------------------------------------------------------------
Subtotal                                     243        (264)       (288)
- ---------------------------------------------------------------------------
Provision (benefit) for income taxes       $ 265       $(218)      $ (73)
===========================================================================
</Table>


62                                                                    Avaya Inc.
<Page>

The components of deferred tax assets and liabilities as of September 30, 2002
and 2001 are as follows:

                                               As of September 30,
                                             ----------------------
(dollars in millions)                          2002         2001
- -------------------------------------------------------------------
DEFERRED INCOME TAX ASSETS
Benefit obligations                          $   523       $   249
Accrued liabilities                              387           353
Net operating loss/credit carryforwards          241           280
Other                                             82            50
- -------------------------------------------------------------------
Gross deferred tax assets                      1,233           932
- -------------------------------------------------------------------
DEFERRED INCOME TAX LIABILITIES
Property, plant and equipment                     (5)          (37)
Other                                            (84)          (71)
- -------------------------------------------------------------------
Gross deferred tax liabilities                   (89)         (108)
- -------------------------------------------------------------------
Valuation allowance                             (612)          (49)
- -------------------------------------------------------------------
  NET DEFERRED TAX ASSET                     $   532       $   775
===================================================================

As of September 30, 2002, the Company had tax credit carryforwards of $41
million and federal, state and local and foreign net operating loss
carryforwards (after-tax) of $200 million. The various tax credit carryforwards
of $9 million, $15 million and $17 million expire within 5 years, between 5 and
ten years and in excess of ten years, respec-tively. Federal and state net
operating loss carryforwards expire through the year 2022, the majority of which
expire in excess of ten years. The majority of foreign net operating loss
carryforwards have no expiration.

      The Company recorded an increase of $563 million to its net deferred tax
asset valuation allowance. The increase in the valuation allowance is comprised
of a $364 million charge included in the pro-vision for income taxes and a $202
million reduction in accumulated other comprehensive loss associated with the
minimum pension lia-bility recorded in accordance with SFAS No. 87, "Employers'
Accounting for Pensions," ("SFAS 87"). The increase in the valuation allowance
was partially offset with $3 million of net operating losses that expired during
the year. The valuation allowance was calculated in accordance with the
provisions of SFAS No. 109, "Accounting for Income Taxes," which place primary
importance on the Company's cumulative operating results.

      In assessing the realizability of deferred tax assets, the Company
considers whether it is more likely than not that some portion or all of the
deferred tax assets will not be realized. The Company considered the scheduled
reversal of deferred tax liabilities, projected future tax-able income, and
certain distinct tax planning strategies in making this assessment. The amount
of net deferred tax determined to be real-izable was measured by calculating the
tax effect of the tax planning strategies, which include potential sale of
assets and liabilities. Based on this assessment, the Company determined that it
is more likely than not that $532 million of such assets will be realized,
therefore resulting in a valuation allowance of $612 million. If changes occur
in the assumptions underlying the Company's tax planning strategies or in the
scheduling of the reversal of the Company's deferred tax lia-bilities, the
valuation allowance may need to be adjusted in the future.

      The Company has not provided for U.S. deferred income taxes or foreign
withholding taxes on $632 million of undistributed earnings of its non-U.S.
subsidiaries as of September 30, 2002, since the Company intends to reinvest
these earnings indefinitely.

NOTE 14 BENEFIT OBLIGATIONS

> PENSION AND POSTRETIREMENT BENEFITS

The Company maintains
defined benefit pension plans covering the majority of its employees and
retirees, and postretirement benefit plans for retirees that include healthcare
benefits and life insurance coverage. In fiscal year 2002, the Company recorded
pension and postretirement expense of $6 million and $23 million, respectively,
including charges for curtailment and special termination benefits of $1 million
each related to its pension plan, in connection with the Company's business
restructuring efforts. During fiscal 2002, the Company amended its pension plan
for represented employees by increasing the pension benefit for certain
employees, which resulted in an increase of $11 million to the projected benefit
obligation.

      On September 30, 2002, the Company's annual measurement date, the
accumulated benefit obligation related to Avaya's pension plans exceeded the
fair value of the pension plan assets (such excess is referred to as an unfunded
accumulated benefit obligation). This difference is attributed to (1) an
increase in the accumulated benefit obligation that resulted from a decrease in
the interest rate used to discount the projected benefit obligation to its
present settlement amount from 7% to 6.5% and (2) a decline in the fair value of
the plan assets due to a sharp decrease in the equity markets at September 30,
2002. As a result, in accordance with SFAS 87, the Company recognized an
additional minimum pension liability of $548 million included in benefit
obligations, recorded a charge to accumu-lated other comprehensive loss of $513
million which decreased stockholders' equity, and recognized an intangible asset
included in other assets of $35 million up to the amount of unrecognized prior
service cost. The charge to stockholders' equity for the excess of additional
pension liability over the unrecognized prior service cost represents a net loss
not yet recognized as pension expense.

      In conjunction with the recognition of the additional minimum pension
liability, the Company also recorded in fiscal 2002 a deferred tax asset of $202
million for which a full valuation allowance was established. Both the deferred
tax asset and related valuation allowance were recorded through accumulated
other comprehensive loss.

      In fiscal 2001, the Company recorded pension and postretirement expense of
$457 million and $138 million, respectively, including charges for curtailment
and special termination benefits of $474 mil-lion and $112 million,
respectively, in connection with the Company's business restructuring efforts.
The Company's pension plans experienced significant decreases in the number of
active employees due to these restructuring initiatives related to the
manufacturing outsourcing transaction and an early retirement program. As a
result, interim measurements were performed and curtailment accounting was
imple-mented. The Company recognized a charge from curtailment and special
termination benefits related to its pension plan of $26 million and $448
million, respectively. The Company has several non-pension postretirement
benefit plans. Consistent with the curtailment account-ing recorded for pensions
during fiscal 2001, the Company recorded curtailment and special termination
benefit charges of $91 million


Avaya Inc.                                                                    63
<Page>

and $21 million, respectively. The special termination benefits pro-vided
employees with improved pension benefits and earlier eligibility for
postretirement benefits.

      In addition, effective August 1, 2001, the Company amended its pension
plan for salaried employees by increasing the minimum retirement age which
resulted in a $76 million decrease to the projected benefit obligation.
Effective August 1, 2001, the Company also amended its postretirement benefits
for salaried employees by decreasing the maximum employer contribution to
retiree healthcare coverage from 90% to 75%. In addition, the Company amended
the point in time when life insurance begins to be reduced. Under the amended
plan, retiree life insurance will be reduced by 10% a year beginning one year
after retirement, until 50% of the original coverage amount is reached.
Previously, this reduction started when the retiree reached age 66. The net
effect of these amendments resulted in a decrease in the accumulated
postretirement benefit obligation of $35 million.

      In connection with the Distribution, the Company recorded esti-mates in
its Consolidated Balance Sheet at September 30, 2000 in prepaid benefit costs
and benefit obligations of various existing Lucent benefit plans related to
employees for whom the Company assumed responsibility. Following an actuarial
review, the Company received a valuation, agreed upon by the Company and Lucent,
that reduced pre-paid benefit costs by $44 million and pension and
postretirement benefit obligations by $17 million. The Company recorded the net
effect of these adjustments as a reduction to additional paid-in capital in
fiscal 2001 because the transfer of the net benefit assets relates to the
original capital contribution from Lucent.

      The pension and postretirement costs incurred by Lucent for employees who
performed services for the Company were based on estimated plan assets being
equal to a proportional share of plan obli-gations incurred by Lucent for
employees who performed services for the Company. In relation to the Lucent
plans, in fiscal 2000, the Company recorded postretirement expense of $49
million, as adjusted through the Former Parent's net investment and pension
expense of $170 million, of which $55 million was attributed to enhanced
sev-erance benefits related to the Company's fiscal 2000 restructuring
initiative. The enhanced severance benefits charge was originally incurred as a
business restructuring expense in fiscal 2000 related to the manufacturing
outsourcing transaction and was subsequently reclassified in fiscal 2001 out of
the business restructuring reserve and recorded as a reduction to prepaid
benefit costs.

      The following table shows the activity in Avaya's defined benefit pension
and postretirement plans:

<Table>
<Caption>
                                                                         Pension Benefits         Postretirement Benefits
                                                                        As of September 30,         As of September 30,
                                                                       ---------------------      -----------------------
(dollars in millions)                                                    2002          2001          2002          2001
- ---------------------------------------------------------------------------------------------------------------------------
                                                                                                     
CHANGE IN BENEFIT OBLIGATION
Benefit obligation as of October 1                                     $ 2,518       $ 1,758       $   513       $   412
Adjustment for final obligation assumed from Lucent                         --          (174)           --           (48)
Service cost                                                                54            79             6            11
Interest cost                                                              171           128            36            30
Amendments                                                                  11           (76)           --           (35)
Actuarial loss (gain)                                                      177           399            58           124
Special termination benefits                                                 1           448            --            21
Reclassification                                                            --            55            --            --
Benefits paid                                                             (193)          (99)          (27)           (2)
- ---------------------------------------------------------------------------------------------------------------------------
Benefit obligation as of September 30                                  $ 2,739       $ 2,518       $   586       $   513
- ---------------------------------------------------------------------------------------------------------------------------
CHANGE IN PLAN ASSETS
Fair value of plan assets as of October 1                              $ 2,371       $ 2,985       $   174       $   255
Actual return on plan assets                                              (241)         (255)          (13)          (44)
Adjustment for final assets assumed from Lucent                             --          (260)           --           (36)
Employer contributions                                                       4            --            14             1
Benefits paid                                                             (193)          (99)          (28)           (2)
- ---------------------------------------------------------------------------------------------------------------------------
Fair value of plan assets as of September 30                           $ 1,941       $ 2,371       $   147       $   174
- ---------------------------------------------------------------------------------------------------------------------------
UNFUNDED STATUS OF THE PLAN                                            $  (798)      $  (147)      $  (439)      $  (339)
Unrecognized prior service cost                                              1            (5)          (16)          (16)
Unrecognized transition asset                                               (1)           (7)           --
Unrecognized net (gain)/loss                                               626           (11)          124            34
- ---------------------------------------------------------------------------------------------------------------------------
Accrued benefit cost                                                   $  (172)      $  (170)      $  (331)      $  (321)
===========================================================================================================================
AMOUNT RECOGNIZED IN THE CONSOLIDATED BALANCE SHEETS CONSISTS OF:
Accrued benefit cost                                                   $  (720)      $  (170)      $  (331)      $  (321)
Intangible asset                                                            35            --            --            --
Accumulated other comprehensive loss                                       513            --            --            --
- ---------------------------------------------------------------------------------------------------------------------------
Net amount recognized                                                  $  (172)      $  (170)      $  (331)      $  (321)
===========================================================================================================================
</Table>


64                                                                    Avaya Inc.
<Page>

<Table>
<Caption>
                                                                      As of September 30,
                                                                      -------------------
                                                                        2002      2001
- -----------------------------------------------------------------------------------------
                                                                            
PENSION AND POSTRETIREMENT BENEFITS WEIGHTED AVERAGE ASSUMPTIONS
Discount rate                                                           6.5%      7.0%
Expected return on plan assets                                          9.0%      9.0%
Rate of compensation increase                                           4.0%      4.5%
</Table>

For postretirement healthcare, an 11.1% annual rate of increase in the per
capita cost of covered healthcare benefits was assumed for fis- cal year 2003.
The rate was assumed to decline gradually to 5.0% by the year 2009, and remain
at that level thereafter.

<Table>
<Caption>
                                                           Pension Benefits                Postretirement Benefits
                                                        Year ended September 30,           Year ended September 30,
                                                     -----------------------------       -----------------------------
(dollars in millions)                                 2002        2001        2000        2002        2001        2000
- ----------------------------------------------------------------------------------------------------------------------
                                                                                               
COMPONENTS OF NET PERIODIC BENEFIT COST
Service cost                                         $  54       $  79       $ 115       $   6       $  11       $  16
Interest cost                                          171         128         195          37          30          44
Expected return on plan assets                        (217)       (208)       (200)        (19)        (18)        (17)
Amortization of unrecognized prior service cost          4          16          23          --           5           7
Recognized net actuarial loss                           (1)        (19)         (1)         (1)         (2)         (1)
Amortization of transition asset                        (7)        (13)        (17)         --          --          --
Curtailment expense                                      1          26          --          --          91          --
Special termination benefits                             1         448          --          --          21          --
Enhanced severance benefits                             --          --          55          --          --          --
- ----------------------------------------------------------------------------------------------------------------------
Net periodic benefit cost                            $   6       $ 457       $ 170       $  23       $ 138       $  49
======================================================================================================================
</Table>

As of September 30, 2002 and 2001, the Company's pension and postretirement plan
assets did not hold any direct investment in Avaya common stock.

A one-percentage-point change in the Company's healthcare cost trend rate would
not have had an effect on the total of service and interest cost components nor
the postretirement benefit obligation.

> SAVINGS PLANS

The majority of the Company's employees are eligible to participate in savings
plans sponsored by the Company. The plans allow employees to contribute a
portion of their compensation on a pre-tax and after-tax basis in accordance
with specified guidelines. Avaya matches a percentage of employee contributions
up to certain limits. The Company's expense related to these savings plans was
$24 million and $58 million in fiscal 2002 and 2001, respectively. Lucent had
similar plans prior to the Distribution of which the Company's expense was $54
million in 2000.

NOTE 15  STOCK COMPENSATION PLANS

The Company has stock compensation plans, which provide for the issuance to
eligible employees of nonqualified stock options and restricted stock units
representing Avaya common stock. In addition, the Company has a stock purchase
plan under which eligible employ-ees have the ability to purchase shares of
Avaya common stock at 85% of market value.

> STOCK OPTIONS

Stock options are generally granted with an exercise price equal to the market
value of a share of common stock on the date of grant, have a term of 10 years
or less and vest within four years from the date of grant. As of September 30,
2002, there were approximately 38 million stock options authorized for grant to
purchase Avaya common stock under the Company's stock compensation plans.

      In connection with certain of the Company's acquisitions, outstanding
stock options held by employees of acquired companies became exercisable for
Avaya's common stock, according to their terms, effective at the acquisition
date. For acquisitions accounted for as purchases, the fair value of these
options was included as part of the purchase price.

      Prior to fiscal 2001, certain employees of the Company were granted stock
options and other equity-based awards under Lucent's stock-based compensation
plans. At the time of the Distribution, unvested awards outstanding under
Lucent's stock plans that were held by Lucent employees who transferred to the
Company were converted to awards to acquire stock of Avaya. Vested Lucent stock
options remained options to acquire Lucent common stock, subject to adjustments
as described below. The Avaya stock options and other awards as converted have
the same vesting provisions, option periods, and other terms and conditions as
the Lucent options and awards they replaced. The number of shares and exercise
price of each stock option


Avaya Inc.                                                                    65
<Page>

was adjusted so that each option, whether a Lucent option or an Avaya option,
had the same ratio of the exercise price per share to the market value per
share, and the same aggregate difference between market value and exercise price
(intrinsic value), as the Lucent stock options prior to the Distribution. Upon
conversion, the stock options retained the measurement date from the original
issuance.

      The following table summarizes information concerning options outstanding
including the related transactions for the fiscal years ended September 30, 2002
and 2001 and a summary for the fiscal year ended September 30, 2000 of the
Lucent stock options held by employees for whom the Company has assumed
responsibility. Stock option activity for fiscal 2000 may not necessarily be
indicative of what the activity would have been had the Company been a
stand-alone entity during that period.

<Table>
<Caption>
                                                                  Weighted
                                                                   Average
                                                    Shares        Exercise
                                                   (000's)           Price
- ---------------------------------------------------------------------------
                                                           
OPTIONS OUTSTANDING AS OF SEPTEMBER 30, 1999        31,601       $   27.87
Granted/Assumed                                     18,431           52.66
Exercised                                           (5,124)          12.26
Forfeited/Expired/Transferred (1)                   (7,176)          28.37
                                                  --------
OPTIONS OUTSTANDING AS OF SEPTEMBER 30, 2000
  (IMMEDIATELY PRIOR TO DISTRIBUTION)               37,732           41.90
Less: Lucent vested options                         (7,147)          17.50
                                                  --------
Lucent unvested options to be converted             30,585           47.61
                                                  ========
AVAYA OPTIONS CONVERTED AT DISTRIBUTION DATE,
  SEPTEMBER 30, 2000                                44,971           31.63
Granted/Assumed                                     31,626           15.00
Exercised                                           (1,384)           4.81
Forfeited/Expired/Exchanged (2)                    (26,890)          30.35
                                                  --------
OPTIONS OUTSTANDING AS OF SEPTEMBER 30, 2001        48,323           19.83
Granted                                             10,391            6.53
Exercised                                             (153)           3.84
Forfeited and Expired (3)                          (13,733)          24.23
                                                  --------
Options Outstanding as of September 30, 2002        44,828       $   15.46
                                                  ========
</Table>

(1)   Includes 7,133 options attributable to the movement of employees between
      Avaya and Lucent during the year.

(2)   Includes the exchange of 19,506 employee stock options for restricted
      stock units, as noted below.

(3)   Primarily represents normal option expiration and forfeitures attributed
      to employee departures resulting from the Company's business restructuring
      initiatives.

The weighted average fair value of Avaya's stock options granted dur-ing the
fiscal years ended September 30, 2002 and 2001 and Lucent's stock options
granted during the fiscal year ended September 30, 2000, calculated using the
Black-Scholes option-pricing model, was $3.14, $5.86, and $15.75 per share,
respectively.

      The following table summarizes the status of the Company's stock options
as of September 30, 2002:

<Table>
<Caption>
                                       Stock Options Outstanding           Stock Options Exercisable
                                ---------------------------------------    -------------------------
                                                  Average      Weighted                  Weighted
                                                Remaining       Average                   Average
                                Shares        Contractual      Exercise     Shares       Exercise
Range of Exercise Prices        (000's)      Life (Years)         Price     (000's)         Price
- -----------------------------------------------------------------------------------------------------
                                                                         
$0.01 to $6.54                   9,085             6.60       $    6.12        165      $    2.38
$6.55 to $9.70                   1,090             7.01            7.87        357           7.91
$9.71 to $14.52                  4,872             7.60           12.09      1,697          12.15
$14.53 to $21.45                21,337             7.97           15.48      8,123          15.21
$21.46 to $51.21                 8,444             6.27           28.36      7,740          27.54
                                ------                                      ------
    Total                       44,828                        $   15.46     18,082      $   19.94
                                ======                                      ======
</Table>


66                                                                    Avaya Inc.
<Page>

At September 30, 2001, there were 13.4 million exercisable out-standing stock
options with a weighted average exercise price of $26.03. There were no stock
options exercisable as of September 30, 2000.

> EMPLOYEE STOCK PURCHASE PLAN

Under the terms of the Avaya Inc. 2000 Employee Stock Purchase Plan ("2000
ESPP"), eligible employees may have up to 10% of eli-gible compensation deducted
from their pay to purchase Avaya common stock. The termination date of the 2000
ESPP is March 1, 2003, but a replacement plan with the same terms and conditions
is set to take effect on January 1, 2003, subject to shareholder approval. As a
result, no purchases will be permitted under the 2000 ESPP after December 31,
2002.

      Under the 2000 ESPP, the per share purchase price is 85% of the average
high and low per share trading price of Avaya's common stock on the New York
Stock Exchange ("NYSE") on the last trading day of each month. During the fiscal
years ended September 30, 2002 and 2001, 3.8 million and 3.0 million shares were
purchased under the 2000 ESPP at a weighted average price of $4.85 and $10.95,
respec-tively. In fiscal 2000, 1.3 million Lucent shares were purchased under
the Lucent Employee Stock Purchase Plan by employees who were transferred to the
Company upon the Distribution, at a weighted aver-age price of $45.50.

      In October 2002, the Company's Board of Directors approved the Avaya Inc.
2003 Employee Stock Purchase Plan ("2003 ESPP"), which has terms virtually
identical to the 2000 ESPP. The 2003 ESPP is effec-tive January 1, 2003, subject
to shareholder approval at the Company's 2003 annual meeting in February 2003,
and expires March 1, 2006. The initial purchase period under the 2003 ESPP will
extend from January 1, 2003 through February 28, 2003 with the first purchase
commencing on the last day of the period. If the Company's shareholders do not
approve the 2003 ESPP, it will terminate immediately, no purchases of Avaya
common stock will be made and all contributions collected under the 2003 ESPP
will be returned to employees.

> SFAS NO. 123 PRO FORMA DISCLOSURE

The Company has adopted the disclosure requirements of SFAS No. 123, "Accounting
for Stock-Based Compensation"("SFAS 123") and, as permitted under SFAS 123,
applies Accounting Principles Board Opinion No. 25, "Accounting for Stock Issued
to Employees" ("APB 25") and related interpretations in accounting for its stock
compensation plans. Under APB 25, the Company does not recognize compensation
expense upon the issuance of its stock options because the exercise price equals
the market price of the underlying stock on the grant date. If the Company had
elected to adopt the optional recognition provisions of SFAS 123, which uses the
fair value-based method for its stock option plans and Employee Stock Purchase
Plan, net loss and basic and diluted loss per common share would have been
changed to the pro forma amounts indicated below:

                                               Year Ended September 30,
                                        ----------------------------------------
(dollars in millions)                     2002           2001           2000
- --------------------------------------------------------------------------------
NET LOSS
As reported                             $  (666)       $  (352)       $  (375)
Pro forma                               $  (701)       $  (429)       $  (469)
LOSS PER SHARE--BASIC AND DILUTED
As reported                             $ (2.44)       $ (1.33)       $ (1.39)
Pro forma                               $ (2.54)       $ (1.60)       $ (1.74)

The fair value of stock options used to compute pro forma net loss dis-closures
is the estimated fair value at grant date using the Black-Scholes option-pricing
model with the following assumptions:

                                               Year Ended September 30,
                                        ----------------------------------------
                                          2002           2001           2000
- --------------------------------------------------------------------------------
WEIGHTED AVERAGE ASSUMPTIONS
Dividend yield                                0%             0%          0.20%
Expected volatility                        61.5%          50.4%          38.4%
Risk-free interest rate                     4.3%           5.7%           6.3%
Expected holding period (in years)          3.9            3.3            2.8

> RESTRICTED STOCK UNITS

The Company's stock compensation plans permit the granting of restricted stock
units to eligible employees at fair market value at the date of grant and
typically become fully vested over a three-year period. Restricted stock units
are payable in shares of the Company's com-mon stock upon vesting. Compensation
expense recorded under APB 25 related to restricted stock units, which uses the
intrinsic-value method, was $24 million, $17 million and $7 million for the
years ended September 30, 2002, 2001 and 2000, respectively, of which $1 million
and $7 million was recorded as business restructuring charges in fiscal 2002 and
2001, respectively.


Avaya Inc.                                                                    67
<Page>

The following table presents the total number of shares of common stock
represented by restricted stock units granted to Company employees, including
those granted in connection with the Exchange described below:

                                               Year Ended September 30,
                                        ----------------------------------------
                                          2002           2001           2000
- --------------------------------------------------------------------------------
Restricted stock units granted (000's)     526          4,394            496
Weighted average market value of
  shares granted during the period      $ 7.11        $ 13.06        $ 57.83

In connection with the amounts recorded as a business restructuring charge for
the vesting of restricted stock units, the Company issued 93,000 and 326,000
common shares to employees who departed the business in fiscal 2002 and 2001,
respectively.

      In June 2001, the Company commenced an offer to eligible employees to
exchange (the "Exchange") certain employee stock options for restricted stock
units representing common shares. The Exchange was based on a predetermined
exchange value divided by $12.85 per common share, which was the average of the
high and low trading prices of Avaya common stock on the NYSE on July 26, 2001.
As a result of the Exchange, approximately 19.5 million options were cancelled
and approximately 3.4 million restricted stock units were granted on July 31,
2001. The restricted stock units resulting from the Exchange will vest in three
succeeding annual anniversary dates beginning on August 1, 2002, subject to
acceleration of vesting upon certain events.

      The Company recorded approximately $43 million as non-cash deferred
compensation for the intrinsic value of the restricted stock units on the
effective date of the Exchange. This amount was calculated by multiplying the
number of restricted stock units by $12.62, which was the average of the high
and low trading price of the Company's common stock on the NYSE on July 31,
2001, the date of grant of the restricted stock units. The non-cash deferred
compensation associated with the restricted stock units will be recognized as
compensation expense recorded under APB 25, on a straight-line basis over the
three-year vesting period.

NOTE 16  OPERATING SEGMENTS

In the fourth quarter of fiscal 2002, the Company reevaluated its busi-ness
model due to the continued restrained spending by customers on enterprise
communications technology investments and redesigned its operating segments to
align them with discrete customer sets and market segment opportunities in order
to optimize revenue growth and profitability. As a result, the Company now
reports its results in four rather than three operating segments and,
accordingly, it has restated fiscal 2001 and 2000 amounts to reflect this
change.

      The four operating segments are: (1) Converged Systems and Applications
("CSA"), (2) Small and Medium Business Solutions ("SMBS"), (3) Services and (4)
Connectivity Solutions. The CSA segment is focused on large enterprises and
includes converged systems products, unified communications solutions and
customer relationship management offerings. The SMBS segment develops, markets
and sells converged and traditional voice communications solutions for small and
mid-sized enterprises and includes all key and Internet Protocol telephony
systems and applications, as well as messaging products. The Services segment
offers a comprehensive portfolio of services to help customers plan, design,
build and manage their com-munications networks. The Connectivity Solutions
segment represents structured cabling systems and electronic cabinets.

      The current segments are operated as four functional businesses and, as a
result, each operating segment's results contain certain additional costs and
expenses including amounts that have been historically reported in the other
unallocated category, such as selling expense, research and development,
marketing, information technology and finance. Costs remaining in the other
unallocated category represent expenses that are not identified with the
operating segments and do not qualify for separate operating segment reporting
including costs incurred to maintain vacant real estate facilities and other
unallocated expenses. In addition, the other unallocated category portion of
operating income (loss) includes a $71 million goodwill and intangibles
impairment charge recorded in fiscal 2002 and a $32 million purchased in-process
research and development charge recorded in fiscal 2001. Intersegment sales
approximate fair market value and are not significant.


68                                                                    Avaya Inc.
<Page>

> REPORTABLE SEGMENTS

Summarized financial information concerning the Company's reportable segments is
shown in the following table:

<Table>
<Caption>
                                               Reportable Segments                  Corporate
                                   ---------------------------------------- --------------------------
                                                                                              Business
                                                                                         Restructuring
                                                    Small and                                 (Charges),
                                      Converged        Medium                                Reversals         Other
                                    Systems and      Business               Connectivity   and Related   Unallocated          Total
(dollars in millions)              Applications     Solutions      Services    Solutions      Expenses       Amounts   Consolidated
- ------------------------------------------------------------------------------------------------------------------------------------
                                                                                                      
2002
Revenue                                 $ 2,080       $   236       $ 2,068      $   572       $    --       $    --       $ 4,956
Operating income (loss) (1)                (205)          (24)          271          (72)         (209)         (109)         (348)
Capital expenditures (2)                      6            --             5            7            --            93           111
Depreciation and amortization (2)           112            11            65           35            --             6           229

Assets:
  Receivables, less allowances (3)           --            --            --           42            --           834           876
  Inventory                                 201            28           109          129            --            --           467
  Goodwill                                  118            26            --           --            --            --           144
  Corporate assets (5)                       --            --            --           --            --         2,410         2,410
- ------------------------------------------------------------------------------------------------------------------------------------
    Total Assets                        $   319       $    54       $   109      $   171       $    --       $ 3,244       $ 3,897
====================================================================================================================================
2001
Revenue                                 $ 2,871       $   313       $ 2,286      $ 1,323       $    --       $    --       $ 6,793
Operating income (loss) (6)                  10           (13)          168          257          (885)         (101)         (564)
Capital expenditures (2)                     26             2            15           26            --           272           341
Depreciation and amortization (2)           142            26            58           42            --             5           273

Assets:
  Receivables, less allowances (3)           --            --            --          173            --           990         1,163
  Inventory (4)                              --            --            --           --            --           649           649
  Goodwill                                  108            67            --           --            --            --           175
  Corporate assets (5)                       --            --            --           --            --         2,661         2,661
- ------------------------------------------------------------------------------------------------------------------------------------
    Total Assets                        $   108       $    67       $    --      $   173       $    --       $ 4,300       $ 4,648
====================================================================================================================================
2000
Revenue                                 $ 3,581       $   398       $ 2,334      $ 1,419       $    --       $    --       $ 7,732
Operating income (loss) (6)                  39            11           171          163          (757)          (70)         (443)
Capital expenditures (2)                    114            23            63           22            --           277           499
Depreciation and amortization (2)           117            23            32           45            --             3           220

Assets:
  Receivables, less allowances (3)           --            --            --          176            --         1,582         1,758
  Inventory (4)                              --            --            --           --            --           639           639
  Goodwill                                   63            83            --           --            --            --           146
  Corporate assets (5)                       --            --            --           --            --         2,494         2,494
- ------------------------------------------------------------------------------------------------------------------------------------
    Total Assets                        $    63       $    83       $    --      $   176       $    --       $ 4,715       $ 5,037
====================================================================================================================================
</Table>

(1) Included in other unallocated amounts is a $71 million goodwill and
intangibles impairment charge recorded in fiscal 2002 comprised of $47 million
attributed to SMBS and $24 million related to CSA. These amounts have not been
allocated to the segments because the charges were recorded at a corporate level
and management views segment results independent of these charges.

(2) Management does not allocate to the segments certain capital expenditures
that are not directly managed by or identified with the reportable segments and,
as such, has reported these amounts in the other unallocated category. However,
the associated depreciation and amortization expense has been allocated to each
segment since these amounts are included in each segment's results for pur-poses
of evaluating performance.

(3) Although the CSA, SMBS and Services segments are managed separately due to
their distinct product and service offerings, distribution channels and
marketing strategies, the billing process is inte-grated for these three
segments due to synergies including the combined sale of both product and
services to individual customers. Management does not segregate receivables
between these three segments for internal reporting, evaluating performance or
allocating capital and, therefore, reports these amounts in the other
unallocated category. The billing process and operations of Connectivity
Solutions are managed and maintained separately from CSA, SMBS and Services and,
accordingly, these receivables are reported separately.

(4) The Company is unable to restate inventory for fiscal 2001 and 2000 into the
current segment presentation as this would be impractical, involve excessive
cost and require extensive estimation and, therefore, has included inventory in
the other unallocated category for such periods.

(5) Corporate assets consist primarily of cash and cash equivalents, deferred
income taxes, and property, plant and equipment in each fiscal year, with the
exception of fiscal 2000, which also includes prepaid benefit costs. Corporate
assets are included in the other unallocated category since they are managed at
a corporate level and are not identified with the segments.

(6) In fiscal 2001 and 2000, the business restructuring category includes $48
million and $73 million, respectively, of start-up activities related to
establishing independent operations.


Avaya Inc.                                                                    69
<Page>

> GEOGRAPHIC INFORMATION

Financial information relating to the Company's revenues and long-lived assets
by geographic area was as follows:

<Table>
<Caption>
                                External Revenue (1)                 Long-Lived Assets (2)
                              Year Ended September 30,                As of September 30,
(dollars in millions)       2002        2001        2000        2002        2001         2000
- -------------------------------------------------------------------------------------------------
                                                                     
External Revenue: (1)
  U.S                      $3,647      $5,158      $6,110      $  785      $  868      $  850
  International             1,309       1,635       1,622         102         120         116
- -------------------------------------------------------------------------------------------------
    Total                  $4,956      $6,793      $7,732      $  887      $  988      $  966
=================================================================================================
</Table>

(1) Revenue is attributed to geographic areas based on the location of
customers.

(2) Represents property, plant and equipment, net.

> CONCENTRATIONS

EXPANETS - In March 2000, as part of its strategy to strengthen its distribution
network, Avaya sold its primary distribution function for voice communications
systems for small and mid-sized enterprises to Expanets, Inc., currently the
Company's largest dealer. The terms of the sale provided that the Company would
provide billing, collection and maintenance services for Expanets for a
transitional period. In May 2001, the dealer agreement was restructured to more
precisely define the customer base to be serviced by each party, including small
or branch offices of larger enterprises.

      At the time the dealer agreement was restructured, Expanets' efforts to
obtain a commercial credit facility were hampered by the fact that its billing
and collection function had not yet been migrated to its information systems.
Because of the importance to Avaya of the Expanets relationship and the customer
base served by Expanets, the Company agreed to provide a $125 million short-term
line of credit (as amended as described below, the "Dealer Credit Agreement").
The Dealer Credit Agreement applies to certain unpaid and outstanding
receivables for amounts due to Avaya by Expanets. A delay in the migration of
the billing and collection function until December 2001 affected Expanets'
ability to obtain a collateralized commercial credit facility by the original
March 31, 2002 expiration date of the Dealer Credit Agreement.

      Accordingly, in March 2002, the Company entered into an amendment to the
Dealer Credit Agreement with Expanets and its parent company, NorthWestern
Corporation ("NorthWestern"). The Dealer Credit Agreement provides for
installment payments under the credit line in the amounts of $25 million in
March 2002, $20 million in April 2002, and $25 million in August 2002 with the
remaining balance due on December 31, 2002. As of September 30, 2002, the
Company had received the first three installment payments. The Dealer Credit
Agreement provides that the borrowing limit shall be reduced by the amount of
each installment payment upon the receipt of such payment and may also be offset
by certain obligations of the Company to Expanets related to the March 2000 sale
of the distribution function to Expanets. As of September 30, 2002 and 2001, the
borrowing limit was $35 million and $121 million, respectively. Amounts
outstanding under the line of credit accrued interest at an annual rate of 12%
through August 31, 2002, and increased to 15% on September 1, 2002.

      The following table summarizes all amounts receivable from Expanets,
including amounts outstanding under the line of credit, as of September 30, 2002
and 2001:

                                                             As of September 30,
                                                             -------------------
(dollars in millions)                                          2002      2001
- --------------------------------------------------------------------------------
Receivables                                                    $ 65      $117
Other current assets                                              1        81
- --------------------------------------------------------------------------------
  Total amounts receivable from Expanets                       $ 66      $198
================================================================================
Secured and unsecured components of the
  amounts receivable are as follows:
  Secured line of credit (included in receivables)             $ 35      $ 71
  Secured line of credit (included in other current assets)      --        50
- --------------------------------------------------------------------------------
  Total secured line of credit                                   35       121
  Unsecured                                                      31        77
- --------------------------------------------------------------------------------
    Total amounts receivable from Expanets                     $ 66      $198
================================================================================

Amounts recorded in receivables represent trade receivables due from Expanets on
sales of products and maintenance services. Amounts recorded in other current
assets represent receivables due from Expanets for transitional services
provided under a related agreement.

      Outstanding amounts under the line of credit are secured by Expanets'
accounts receivable and inventory. In addition, NorthWestern has guaranteed up
to $50 million of Expanets' obligations under the Dealer Credit Agreement. A
default by NorthWestern of its guarantee obligations under the Dealer Credit
Agreement would constitute a default under the Expanets' dealer agreement with
the Company, resulting in a termination of the non-competition provisions
contained in such agreement and permitting the Company to sell products to
Expanets' customers.

      There can be no assurance that Expanets will be able to comply with the
remaining terms of the Dealer Credit Agreement. In the event Expanets is unable
to comply with the terms of the Dealer Credit Agreement and a default occurs,
the remedies available to Avaya under such agreement may be insufficient to
satisfy in full all of Expanets' obligations to the Company.


70                                                                    Avaya Inc.
<Page>

For the fiscal year ended September 30, 2001, sales to Expanets, which are
included in the CSA, SMBS and Services segments, were approximately 10% of the
Company's revenue.

NOTE 17  TRANSACTIONS WITH LUCENT AND OTHER RELATED PARTY TRANSACTIONS

Subsequent to the Distribution, Lucent was no longer a related party. In fiscal
2000, the Company had $98 million of revenue for products sold to Lucent and
$261 million of costs for products purchased from Lucent.

> CONTRIBUTION AND DISTRIBUTION AGREEMENT

In connection with the Distribution, the Company and Lucent executed and
delivered the Contribution and Distribution Agreement and certain related
agreements.

      Pursuant to the Contribution and Distribution Agreement, Lucent
contributed to the Company substantially all of the assets, liabilities and
operations associated with its enterprise networking businesses (the "Company's
Businesses"). The Contribution and Distribution Agreement, among other things,
provides that, in general, the Company will indemnify Lucent for all liabilities
including certain pre-Distribution tax obligations of Lucent relating to the
Company's Businesses and all contingent liabilities primarily relating to the
Company's Businesses or otherwise assigned to the Company. In addition, the
Contribution and Distribution Agreement provides that certain contingent
liabilities not allocated to one of the parties will be shared by Lucent and the
Company in prescribed percentages. The Contribution and Distribution Agreement
also provides that each party will share specified portions of contingent
liabilities based upon agreed percentages related to the busi-ness of the other
party that exceed $50 million.

      In addition, if the Distribution fails to qualify as a tax-free
distribution under Section 355 of the Internal Revenue Code because of an
acquisition of the Company's stock or assets, or some other actions of the
Company, then the Company will be solely liable for any result-ing corporate
taxes.

      The Company has resolved all of the Contribution and Distribution issues
with Lucent related to the settlement of certain employee obligations and the
transfer of certain assets. Following the Distribution, the Company had
identified approximately $15 million recorded in its Consolidated Balance Sheets
that was primarily related to certain accounts receivable balances due from
Lucent and certain fixed assets, which the Company agreed would remain with
Lucent. Since these assets, among other resolved issues, relate to the original
capital con-tribution by Lucent, the Company reduced additional paid-in capital
in fiscal 2001 for the net effect of these adjustments.

> OTHER RELATED PARTY TRANSACTIONS

Jeffrey A. Harris, a senior managing director of Warburg Pincus LLC and a
general partner of Warburg, Pincus & Co. each of which is an affiliate of
Warburg Pincus Equity Partners L.P., resigned from the Company's board of
directors in fiscal 2002 prior to the approval by the board of the transactions
disclosed under "Warburg Transactions" in Note 11. Mr. Harris had served as the
chairman of Avaya's audit NOTE 17 and finance committee. The board has appointed
Mark Leslie, a mem-ber of the audit and finance committee, to succeed Mr. Harris
as chairman of that committee. In April 2002, the Warburg Entities exercised
their contractual right to designate for election to the board a director
unaffiliated with the Warburg Entities reasonably acceptable to the Company's
board of directors. Accordingly, Anthony P. Terracciano was appointed to the
Company's board as the Warburg Entities' nominee.

      Henry B. Schacht was a director of Avaya from September 2000 until
September 2002. Mr. Schacht is currently on a leave of absence as a managing
director and senior advisor of Warburg Pincus LLC.

      Each of Mr. Schacht and Mr. Terracciano may be entitled to indemnification
by affiliates of Warburg Pincus LLC and Warburg, Pincus & Co. against certain
liabilities that each may incur as a result of serv-ing as a director of the
Company.

      During fiscal 2000, a privately held business, of which Mr. Schacht holds
an 80% equity interest and of which his son is the controlling stockholder,
purchased and paid for call center equipment and consulting services from the
Company for a total of approximately $1 million. This business purchased routine
services from the Company on a time and materials basis in fiscal 2001 and 2000.

NOTE 18  COMMITMENTS AND CONTINGENCIES

> LEGAL PROCEEDINGS

From time to time the Company is involved in legal proceedings arising in the
ordinary course of business. Other than as described below, the Company believes
there is no litigation pending against it that could have, individually or in
the aggregate, a material adverse effect on its financial position, results of
operations or cash flows.

YEAR 2000 ACTIONS - Three separate purported class action lawsuits are pending
against Lucent, one in state court in West Virginia, one in federal court in the
Southern District of New York and another in federal court in the Southern
District of California. The case in New York was filed in January 1999 and,
after being dismissed, was refiled in September 2000. The case in West Virginia
was filed in April 1999 and the case in California was filed in June 1999, and
amended in 2000 to include Avaya as a defendant. The Company may also be named a
party to the other actions and, in any event, has assumed the obligations of
Lucent for all of these cases under the Contribution and Distribution Agreement.
All three actions are based upon claims that Lucent sold products that were not
Year 2000 compliant, meaning that the products were designed and developed
without considering the possible impact of the change in the calendar from
December 31, 1999 to January 1, 2000. The complaints allege that the sale of
these products violated statutory consumer protection laws and constituted
breaches of implied warranties.

      A class has recently been certified in the West Virginia state court
matter. The certified class in the West Virginia matter includes those persons
or entities that purchased, leased or financed the products in question. In
addition, the court also certified as a subclass all class members who had
service protection plans or other service or extended


Avaya Inc.                                                                    71
<Page>

warranty contracts with Lucent in effect as of April 1, 1998, as to which Lucent
failed to offer a free Year 2000-compliant solution. The federal court in the
New York action has issued a decision and order denying class certification,
dismissing all but certain fraud claims by one representative plaintiff. No
class claims remain in this case at this time. The federal court in the
California action has issued an opinion and order granting class certification
on a provisional basis, pending submission by plaintiffs of certain proof
requirements mandated by the Y2K Act. The class includes any entities that
purchased or leased certain products on or after January 1, 1990, excluding
those entities who did not have a New Jersey choice of law provision in their
con-tracts and those who did not purchase equipment directly from defendants.
The complaints seek, among other remedies, compensatory damages, punitive
damages and counsel fees in amounts that have not yet been specified. At this
time, the Company cannot determine whether the outcome of these actions will
have a material adverse effect on its financial position, results of operations
or cash flows. In addition, if these cases are not resolved in a timely manner,
they will require expenditure of significant legal costs related to their
defense.

LUCENT SECURITIES LITIGATION - In November 2000, three purported class actions
were filed against Lucent in the Federal District Court for the District of New
Jersey alleging violations of the federal securities laws as a result of the
facts disclosed in Lucent's announcement on November 21, 2000 that it had
identified a revenue recognition issue affecting its financial results for the
fourth quarter of fiscal 2000. The actions purport to be filed on behalf of
purchasers of Lucent common stock during the period from October 10, 2000 (the
date Lucent originally reported these financial results) through November 21,
2000.

      The above actions have been consolidated with other purported class
actions filed against Lucent on behalf of its stockholders in January 2000 and
are pending in the Federal District Court for the District of New Jersey. The
Company understands that Lucent's motion to dismiss the Fifth Consolidated
Amended and Supplemental Class Action Complaint in the consolidated action was
denied by the court in June 2002. As a result of the denial of its motion to
dismiss, the Company understands that Lucent has filed a motion for partial
summary judgment, seeking a dismissal of a portion of the Fifth Consolidated
Amended and Supplemental Class Action Complaint. The plaintiffs allege that they
were injured by reason of certain alleged false and misleading statements made
by Lucent in violation of the federal securities laws. The consolidated cases
were initially filed on behalf of stockholders of Lucent who bought Lucent
common stock between October 26, 1999 and January 6, 2000, but the consolidated
complaint was amended to include purported class members who pur-chased Lucent
common stock up to November 21, 2000. A class has not yet been certified in the
consolidated actions. The plaintiffs in all these stockholder class actions seek
compensatory damages plus inter-est and attorneys' fees.

      The Company understands that the federal district court in New Jersey has
issued orders staying all securities actions against Lucent, as well as those
related to the securities cases, so the parties may discuss a potential global
settlement of claims. The Company also understands that the parties have had
preliminary meetings to discuss settlement of these cases.

      Any liability incurred by Lucent in connection with these stock-holder
class action lawsuits may be deemed a shared contingent liability under the
Contribution and Distribution Agreement and, as a result, the Company would be
responsible for 10% of any such liability. All of these actions are still in the
relatively early stages of litigation and an outcome cannot be predicted and, as
a result, there can be no assurance that these cases will not have a material
adverse effect on the Company's financial position, results of operations or
cash flows.

LICENSING ARBITRATION - In March 2001, a third party licensor made formal demand
for alleged royalty payments which it claims the Company owes as a result of a
contract between the licensor and the Company's predecessors, initially entered
into in 1995, and renewed in 1997. The contract provides for mediation of
disputes followed by binding arbitration if the mediation does not resolve the
dispute. The licensor claims that the Company owes royalty payments for software
integrated into certain of the Company's products. The licensor also alleges
that the Company has breached the governing contract by not honoring a right of
first refusal related to development of fax software for next generation
products. This matter is currently in arbitration. At this point, an outcome in
the arbitration proceeding cannot be predicted and, as a result, there can be no
assurance that this case will not have a material adverse effect on the
Company's financial posi-tion, results of operations or cash flows.

REVERSE/FORWARD STOCK SPLIT COMPLAINTS - In January 2002, a complaint was filed
in the Court of Chancery of the State of Delaware against the Company seeking to
enjoin it from effectuating a reverse stock split followed by a forward stock
split described in its proxy state-ment for its 2002 Annual Meeting of
Shareholders held on February 26, 2002. At the annual meeting, the Company
obtained the approval of its shareholders of each of three alternative
transactions:

o  a reverse 1-for-30 stock split followed immediately by a forward 30-for-1
   stock split of the Company's common stock;

o  a reverse 1-for-40 stock split followed immediately by a forward 40-for-1
   stock split of the Company's common stock;

o  a reverse 1-for-50 stock split followed immediately by a forward 50-for-1
   stock split of the Company's common stock.

      The complaint alleges, among other things, that the manner in which the
Company plans to implement the transactions as described in our proxy statement,
violates certain aspects of Delaware law with regard to the treatment of
fractional shares and the proposed method of valuing the fractional interests,
and further, that the description of the proposed transactions in the proxy
statement is misleading to the extent it reflects such violations. The action
purports to be a class action on behalf of all holders of less than 50 shares of
the Company's common stock. The plaintiff is seeking, among other things,
damages as well as injunctive relief enjoining the Company from effecting the
transactions and requiring the Company to make corrective, supplemental
disclosure. In June 2002, the court denied the plaintiff's


72                                                                    Avaya Inc.
<Page>

motion for summary judgment and granted the Company's cross-motion for summary
judgment. The plaintiff appealed the Chancery Court's decision to the Delaware
Supreme Court and, in November 2002, the Delaware Supreme Court affirmed the
lower court's ruling in favor of the Company. Subsequently, the plaintiff filed
a motion for re-hearing by the Delaware Supreme Court, arguing that the court
misapplied the law concerning fractional "shares" versus fractional "interests"
to the facts of the case. The Company has filed its response to the plaintiff's
motion with the Delaware Supreme Court and awaits its ruling. The Company cannot
provide assurance that this lawsuit will not impair its ability to implement any
of the transactions.

      In April 2002, a complaint was filed against the Company in the Superior
Court of New Jersey, Somerset County, in connection with the reverse/forward
stock splits described above. The action purports to be a class action on behalf
of all holders of less than 50 shares of the Company's common stock. The
plaintiff is seeking, among other things, injunctive relief enjoining the
Company from effecting the transactions. In recognition of the then pending
action in the Delaware Court of Chancery, the plaintiff voluntarily dismissed
his complaint without prejudice, pending outcome of the Delaware action.

COMMISSION ARBITRATION DEMAND - In July 2002, a third party representative made
formal demand for arbitration for alleged unpaid commissions in an amount in
excess of $10 million, stemming from the sale of products from the Company's
businesses that were formerly owned by Lucent involving the Ministry of Russian
Railways. As the sales of products continue, the third party representative may
likely increase its commission demand. The viability of this asserted claim is
based on the applicability and interpretation of a representation agreement and
an amendment thereto, which provides for binding arbitration. This matter is
currently proceeding to arbitration. The matter is in the early stages and an
outcome in the arbitration proceeding cannot be predicted. As a result, there
can be no assurance that this case will not have a material adverse effect on
our financial position, results of operations or cash flows.

LUCENT CONSUMER PRODUCTS CLASS ACTIONS - In several class action cases (the
first of which was filed on June 24, 1996), plaintiffs claim that AT&T and
Lucent engaged in fraud and deceit in continu-ing to lease residential
telephones to consumers without adequate notice that the consumers would pay
well in excess of the purchase price of a telephone by continuing to lease. The
cases were removed and consolidated in federal court in Alabama, and were
subsequently remanded to their respective state courts (Illinois, Alabama, New
Jersey, New York and California). In July 2001, the Illinois state court
certified a nationwide class of plaintiffs. The case in Illinois was scheduled
for trial on August 5, 2002. Prior to commencement of trial, however, the
Company had been advised that the parties agreed to a settlement of the claims
on a class-wide basis. The settlement was approved by the court on November 4,
2002. Claims from Class mem-bers must be filed on or about January 15, 2003.

      Any liability incurred by Lucent in connection with these class action
cases will be considered an exclusive Lucent liability under the Contribution
and Distribution Agreement between Lucent and Avaya and, as a result, Avaya
would be responsible for 10% of any such liability in excess of $50 million. The
amount for which Avaya may be responsible will not be finally determined until
the class claims period expires.

PATENT INFRINGEMENT INDEMNIFICATION CLAIMS - A patent owner has sued three
customers of the Company's managed services business for alleged infringement of
a single patent based on the cus-tomers' voicemail service. These customers'
voicemail service offerings are partially or wholly provided by the Company's
managed services business. As a consequence, these customers are requesting
defense and indemnification from the Company in the lawsuits under their managed
services contracts. This matter is in the early stages and the Company cannot
yet determine whether the outcome of this matter will have a material adverse
effect on its financial position, results of operations or cash flows.

> ENVIRONMENTAL MATTERS

The Company is subject to a wide range of governmental requirements relating to
employee safety and health and to the handling and emission into the environment
of various substances used in its operations. The Company is subject to certain
provisions of environmental laws, particularly in the U.S., governing the
cleanup of soil and groundwater contamination. Such provisions impose liability
for the costs of investigating and remediating releases of hazardous materials
at currently or formerly owned or operated sites. In certain circumstances, this
lia-bility may also include the cost of cleaning up historical contamination,
whether or not caused by the Company. The Company is currently conducting
investigation and/or cleanup of known con-tamination at seven of its facilities
either voluntarily or pursuant to government directives.

      It is often difficult to estimate the future impact of environmental
matters, including potential liabilities. The Company has established financial
reserves to cover environmental liabilities where they are probable and
reasonably estimable. Reserves for estimated losses from environmental matters
are, depending on the site, based primarily upon internal or third party
environmental studies and the extent of contamination and the type of required
cleanup. Although the Company believes that its reserves are adequate to cover
known environmental liabilities, there can be no assurance that the actual
amount of environmental liabilities will not exceed the amount of reserves for
such matters or will not have a material adverse effect on the Company's
financial position, results of operations or cash flows.

> PRODUCT FINANCING ARRANGEMENTS

Avaya sells products to various resellers that may obtain financing from certain
unaffiliated third party lending institutions.

      For the Company's U.S. product financing arrangement with resellers, in
the event the lending institution repossesses the reseller's inventory of Avaya
products, Avaya is obligated under certain circumstances to repurchase such
inventory from the lending institution. The Company's obligation to repurchase
inventory from the lending institution terminates 180 days from the date of
invoicing by Avaya to the reseller. The repurchase amount is equal to the price
originally paid to Avaya by the lending institution for the inventory. The
amount reported


Avaya Inc.                                                                    73
<Page>

to the Company from the two resellers who participate in these arrange-ments as
their inventory on-hand was approximately $64 million as of September 30, 2002.
The Company is unable to determine how much of this inventory was financed and,
if so, whether any amounts have been paid to the lending institutions.
Therefore, the Company's repurchase obligation could be less than the amount of
inventory on-hand. While there have not been any repurchases made by Avaya under
such agree-ments, there can be no assurance that the Company will not be
obligated to repurchase inventory under these arrangements in the future.

For the Company's product financing arrangements with resellers outside the
U.S., in the event participating resellers default on their payment obligation
to the lending institution, the Company is obligated under certain
circumstances to guarantee repayment to the lending institution. The repayment
amount fluctuates with the level of product financing activity. The guarantee
repayment amount reported to the Company from the lending institutions was
approximately $18 million as of September 30, 2002. Avaya reviews and sets the
maximum credit limit for each reseller participating in these financing
arrangements. While there have not been any guarantee repayments by Avaya under
such arrangements, there can be no assurance that the Company will not be
obligated to make these repayments in the future.

> LEASES

The Company leases land, buildings and equipment under agreements that expire in
various years through 2021. Rental expense under operating leases, excluding any
lease termination costs incurred related to the Company's restructuring
initiatives, was $192 million, $194 million and $176 million for the years
ended September 30, 2002, 2001 and 2000, respectively. The table below shows the
future minimum lease payments due under non-cancelable operating leases, of
which $67 million of such lease payments have been accrued as a business
restructuring reserve, as of September 30, 2002.

(dollars in millions)     Year Ended September 30,
- ---------------------------------------------------------------
                                                 Later
        2003     2004     2005    2006    2007   Years    Total
- ---------------------------------------------------------------
        $ 185   $ 128     $ 81    $ 60    $ 49   $ 250    $ 753


NOTE 19 QUARTERLY INFORMATION (UNAUDITED)

<Table>
<Caption>
                                                                                             Fiscal Year Quarters
                                                                           ---------------------------------------------------------
(dollars and shares in millions, except per share amounts)                   First      Second       Third      Fourth       Total
- ------------------------------------------------------------------------------------------------------------------------------------
                                                                                                            
YEAR ENDED SEPTEMBER 30, 2002
Revenue                                                                    $ 1,306     $ 1,279     $ 1,219     $ 1,152     $ 4,956
Gross margin                                                                   517         506         481         442       1,946
Business restructuring charges and related expenses, net of reversals (1)        6          88           9         106         209
Goodwill and intangibles impairment charge                                      --          --          --          71          71
Provision for deferred income tax assets valuation allowance (2)                --          --          --         364         364
Net loss                                                                       (20)        (63)        (39)       (544)       (666)
Loss per share-- Basic and Diluted (3)                                     $ (0.09)    $ (0.63)    $ (0.11)    $ (1.50)    $ (2.44)
Stock price:
  High                                                                     $ 13.70     $ 12.73     $  7.60     $  4.88     $ 13.70
  Low                                                                      $  8.50     $  4.68     $  4.15     $  1.12     $  1.12
YEAR ENDED SEPTEMBER 30, 2001
Revenue                                                                    $ 1,785     $ 1,852     $ 1,714     $ 1,442     $ 6,793
Gross margin                                                                   757         819         731         589       2,896
Business restructuring charges and related expenses, net of reversals (1)       23         182          66         566         837
Net income (loss)                                                               16         (64)         24        (328)       (352)
Earnings (loss) per share-- Basic and Diluted                              $  0.03     $ (0.25)    $  0.06     $ (1.17)    $ (1.33)
Stock price (4) :
  High                                                                     $ 22.94     $ 19.24     $ 17.06     $ 14.40     $ 22.94
  Low                                                                      $ 10.00     $  9.88     $ 10.30     $  9.39     $  9.39
</Table>

(1) These charges represent costs associated with the Company's restructuring
plan to improve profitability and business performance as a stand-alone company.

(2) Amount is included in provision (benefit) for income taxes.

(3) Includes a $125 million charge related to the conversion of four million
shares of the Series B convertible participating preferred stock and the
exercise of warrants in March 2002. The loss per share for both basic and
diluted also includes approximately 72.55 million shares of the Company's common
stock issued in March 2002 composed of (1) 38.33 million shares issued in
connection with the conversion of the Series B preferred stock, (2) 286,682
shares issued upon the exercise of warrants, (3) the sale of 14.38 million
shares to the Warburg Entities, and (4) the sale of 19.55 mil-lion shares in a
public offering.

(4) There were approximately 1,035,892 registered holders of the Company's
common stock as of December 12, 2002.


74                                                                    Avaya Inc.
<Page>

NOTE 20  SUBSEQUENT EVENTS (UNAUDITED)

> STOCK OPTIONS AND RESTRICTED STOCK UNITS GRANTS

During the period subsequent to September 30, 2002 through December 2, 2002, the
Company granted approximately 11.5 million stock options at a weighted average
exercise price of $3.02 and 5.2 million restricted stock units at a weighted
average market value of $2.98.

> EXPANETS

The Company has had, and continues to have, discussions with Expanets
regarding operational issues related to the March 2000 sale to Expanets of the
Company's primary distribution function for voice communications systems for
small and mid-sized enterprises. Although these issues are unrelated to
Expanets' and Northwestern's obligations under the Dealer Credit Agreement,
because of the importance to the Company of its relationship with Expanets
and the customer base served by Expanets, in December 2002 the Company agreed
to extend the term of the Dealer Credit Agreement to February 2003.

> LYONS EXCHANGE OFFER

On December 23, 2002, the Company and the Warburg Entities commenced an
exchange offer to purchase up to approximately $661 million aggregate principal
amount at maturity, or 70%, of the Company's outstanding LYONs. Under the
terms of the offer, holders of LYONs may elect to receive, for each LYON
exchanged, either (i) $389.61 in cash (the "Cash Consideration") or (ii) a
combination of $203.87 in cash plus shares of the Company's common stock (the
"Mixed Consideration") having a value equal to $203.87, based on the
volume-weighted average trading price of a share of the Company's common
stock on the New York Stock Exchange (the "NYSE") during the five trading
days ending on and including the second NYSE trading day prior to the
expiration of the exchange offer; subject to a maximum of 102 shares and a
minimum of 76 shares.

      The total amount of cash available for the Cash Consideration and the
Mixed Consideration is $200 million, of which no more than $100 million will be
paid by the Company and no more than $100 million will be paid by the Warburg
Entities. Avaya has the right to determine, subject to these limitations, how
much of the consideration paid in cash will be paid by the Company and how much
will be paid by the Warburg Entities. The Company will issue all of the shares
of common stock.

      LYONs tendered for the Mixed Consideration will be accepted for tender
first and, subject to the cash usage limitations described above, LYONs tendered
for the Cash Consideration will be accepted second. The exchange offer is
subject to certain conditions and the Company, acting alone or together with the
Warburg Entities, may terminate the offer for any or no reason. The offer will
expire at midnight, New York time, on January 22, 2002, unless extended.

      In addition, if the Warburg Entities purchase LYONs in the exchange
offer (1) the Company will grant the Warburg Entities additional warrants to
purchase its common stock; (2) the Company will increase the number of shares
of common stock that may be purchased under, and decrease to $0.01 the
exercise price of, warrants currently held by the Warburg Entities; (3) the
Warburg Entities will convert all LYONs they purchase into shares of common
stock that will be determined based on the amount of cash the Warburg
Entities use to purchase LYONs in the exchange offer; (4) the Warburg
Entities will exercise for cash warrants to purchase a number of shares of
the Company's common stock that will be determined based on the amount of
cash the Warburg Entities use to purchase LYONs in the exchange offer; and
(5) following the exercise described in clause (4) above, the adjusted
exercise price of the unexercised warrants held by the Warburg Entities will
be readjusted to the exercise price in effect prior to the commencement of
the offer. The intended net effect of the transactions described in clauses
(1) through (3) above is that, in consideration for the amount of cash that
the Warburg Entities use to purchase LYONs in the exchange offer plus the
amount of cash paid to the Company upon exercise of the warrants, the Warburg
Entities will receive an aggregate number of shares of the Company's common
stock equal to the quotient of (i) the sum of the amount of cash that the
Warburg Entities use to purchase LYONs in the exchange offer plus the amount
of cash paid by the Warburg Entities to the Company upon the exercise of the
warrants, divided by (ii) 90% of the volume-weighted trading price of a share
of the Company's common stock on the NYSE during the five NYSE trading days
ending on and including the second NYSE trading day prior to the expiration
of the offer, but in no event less than $1.78 or more than $2.68.

     Under the agreement the Company entered into with the Warburg Entities
in connection with the exchange offer, the Warburg Entities have the right to
nominate one individual for election to the Company's board of directors,
which individual may be affiliated with the Warburg Entities. In the event
the Warburg Entities pay more than $25 million in exchange for LYONs in the
exchange offer, the Warburg Entities will have the right to nominate one
individual to the Company's board of directors, which individual may not be
affiliated with the Warburg Entities.




Avaya Inc.                                                                    75