U.S. SECURITIES AND EXCHANGE COMMISSION Washington, D.C. 20549 FORM 10-Q (Mark one) /X/ QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934. For the quarterly period ended September 30, 1997 OR / / TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the transition period from ________ to ________ Commission file number: 0-28268 USCS INTERNATIONAL, INC. ---------------------------------------------------------- (Exact name of registrant as specified in its charter) DELAWARE 94-1727009 - ---------------------------------- --------------- (State or other jurisdiction of (IRS Employer incorporation or organization) Identification) 2969 PROSPECT PARK DRIVE, RANCHO CORDOVA, CALIFORNIA 95670-6148 - ------------------------------------------ ---------- (Address of principal executive offices) (Zip Code) Registrant's telephone number, including area code (916) 636-4500 - ------------------------------------------------------------------------------- (Former name, former address and former fiscal year, if changed since last report) Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days. Yes X No --- --- Indicate the number of shares outstanding of each of the issuer's classes of common stock, as of the latest practicable date. Class Outstanding at October 31, 1997 ----------------------------- ------------------------------- Common Stock, $.05 par value 23,165,793 shares USCS INTERNATIONAL, INC. REPORT ON FORM 10-Q FOR THE QUARTER ENDED SEPTEMBER 30, 1997 PAGE NO. -------- Part I. Financial Information Item 1. Financial Statements 3 Consolidated Condensed Balance Sheets September 30, 1997 (Unaudited) and December 31, 1996 4 Consolidated Condensed Statements of Operations (Unaudited) Three months and Nine months ended September 30, 1997 and 1996 5 Consolidated Condensed Statements of Cash Flows (Unaudited) Nine months ended September 30, 1997 and 1996 6 Notes to Consolidated Condensed Financial Statements 7 Item 2. Management's Discussion and Analysis of Financial Condition, Results of Operations, and Certain Factors That May Affect Future Results. 8-15 Part II. Other Information Item 1. Legal Proceedings 16 Item 2. Changes in Securities 16 Item 3. Defaults Upon Senior Securities 16 Item 4. Submission of Matters to a Vote of Security Holders 16 Item 5. Other Information 16 Item 6. Exhibits and Reports on Form 8-K 16 Signature 17 2 USCS INTERNATIONAL, INC. PART I- FINANCIAL INFORMATION Item 1. FINANCIAL STATEMENTS The following consolidated condensed financial statements, except for the balance sheet as of December 31, 1996, have been prepared by USCS International, Inc. (the Company) without audit by independent public accountants, but in accordance with the rules and regulations of the Securities and Exchange Commission (SEC) and, in the opinion of the Company, include all adjustments (consisting only of normal recurring adjustments) necessary for a fair statement of results for each period shown. Certain information and footnote disclosures normally included in financial statements prepared in accordance with generally accepted accounting principles have been condensed or omitted pursuant to such SEC rules and regulations. The Company believes that the disclosures made are adequate to make the information presented not misleading. These financial statements should be read in conjunction with the financial statements and notes thereto included in the Company's Registration Statement on Form S-1 (Registration No. 333-3842) declared effective by the SEC on June 20, 1996 and the Company's Annual Report to Stockholders and the Company's Annual Report on Form 10-K for the year ended December 31, 1996. The results of operations for the quarter and nine months ended September 30, 1997 are not necessarily indicative of the results to be expected for the entire year ending December 31, 1997. 3 USCS INTERNATIONAL, INC. CONSOLIDATED CONDENSED BALANCE SHEETS (In thousands except share and per share amounts) September 30, December 31, 1997 1996 ------------- ------------ (Unaudited) ASSETS Current Assets: Cash $ 8,815 $ 8,452 Accounts receivable 80,311 73,458 Current portion of net investment in leases 4,585 4,922 Paper products and other inventory 4,033 4,418 Other 6,570 8,972 ------------- ------------ Total current assets 104,314 100,222 Property and equipment, net 96,706 94,350 Net investment in leases, net of current portion 3,281 6,252 Other 9,683 4,735 ------------- ------------ Total assets $ 213,984 $ 205,559 ------------- ------------ ------------- ------------ LIABILITIES AND STOCKHOLDERS' EQUITY Current Liabilities: Accounts payable and accrued expenses $ 48,525 $ 48,975 Current portion of long-term debt 3,992 4,772 Deferred revenue 1,660 9,434 ------------- ------------ Total current liabilities 54,177 63,181 Long-term debt, net of current portion 2,079 5,647 Customer deposits 18,176 12,752 Other liabilities 8,627 8,646 ------------- ------------ Total liabilities 83,059 90,226 ------------- ------------ Stockholders' Equity: Preferred Stock, $.05 par value, 10,000,000 shares authorized; no shares issued and outstanding - - Common Stock, $.05 par value, Authorized 40,000,000 shares; Issued and outstanding: 23,257,969 shares at September 30, 1997 (unaudited) and 23,068,826 shares at December 31, 1996 1,172 1,153 Additional paid-in capital 56,221 53,902 Retained earnings 76,883 60,437 Treasury stock (3,157) - Foreign currency translation adjustment (194) (159) ------------- ------------ Total stockholders' equity 130,925 115,333 ------------- ------------ Total liabilities and stockholders' equity $ 213,984 $ 205,559 ------------- ------------ ------------- ------------ 4 USCS INTERNATIONAL, INC. CONSOLIDATED CONDENSED STATEMENTS OF OPERATIONS (Unaudited) (In thousands except per share amounts) Three months ended Nine months ended September 30, September 30, ------------------------- --------------------------- 1997 1996 1997 1996 ---------- ---------- ----------- ----------- Revenue: Software and services: Customer management $ 39,646 $ 37,084 $ 115,080 $ 103,368 Bill processing 28,998 26,056 86,917 72,982 ---------- ---------- ----------- ----------- Total 68,644 63,140 201,997 176,350 Equipment sales and services 4,479 6,217 14,794 16,834 ---------- ---------- ----------- ----------- Total revenue 73,123 69,357 216,791 193,184 ---------- ---------- ----------- ----------- Cost of revenue: Software and services: Customer management 17,759 18,601 53,670 55,352 Bill processing 20,923 19,294 62,847 54,129 ---------- ---------- ----------- ----------- Total 38,682 37,895 116,517 109,481 Equipment sales and services 2,536 3,749 8,062 10,095 ---------- ---------- ----------- ----------- Total cost of revenue 41,218 41,644 124,579 119,576 ---------- ---------- ----------- ----------- Gross profit 31,905 27,713 92,212 73,608 ---------- ---------- ----------- ----------- Operating expenses: Research and development 7,323 6,768 22,054 18,301 Selling, general and administrative 14,799 13,033 42,261 36,111 ---------- ---------- ----------- ----------- Total operating expenses 22,122 19,801 64,315 54,412 ---------- ---------- ----------- ----------- Operating income 9,783 7,912 27,897 19,196 Interest expense 109 757 464 3,106 ---------- ---------- ----------- ----------- Income before income taxes 9,674 7,155 27,433 16,090 Income tax provision 3,883 2,827 10,987 6,356 ---------- ---------- ----------- ----------- Net income $ 5,791 $ 4,328 $ 16,446 $ 9,734 ---------- ---------- ----------- ----------- ---------- ---------- ----------- ----------- Earnings per share $ 0.24 $ 0.18 $ 0.68 $ 0.44 ---------- ---------- ----------- ----------- ---------- ---------- ----------- ----------- Weighted average common shares and equivalents 24,399 24,154 24,312 22,039 ---------- ---------- ----------- ----------- ---------- ---------- ----------- ----------- 5 USCS INTERNATIONAL, INC. CONSOLIDATED CONDENSED STATEMENTS OF CASH FLOWS (Unaudited) (In thousands) Nine months ended September 30, ------------------------------ 1997 1996 ----------- ----------- Cash flows from operating activities: Net cash provided by operating activities $ 31,564 $ 15,762 ----------- ----------- Cash flows from investing activities: Capital expenditures, net (23,988) (20,042) Purchase of subsidiary (2,046) - ----------- ----------- Net cash used in investing activities (26,034) (20,042) ----------- ----------- Cash flows from financing activities: Net paydown under revolving credit agreement - (28,500) Payments on long-term debt (4,348) (24,337) Proceeds from issuance of common stock 2,338 54,286 Repurchase of common stock (3,157) (38) ----------- ----------- Net cash (used) provided by financing activities (5,167) 1,411 ----------- ----------- Net increase (decrease) in cash 363 (2,869) Cash at January 1 8,452 6,627 ----------- ----------- Cash at September 30 $ 8,815 $ 3,758 ----------- ----------- ----------- ----------- 6 USCS INTERNATIONAL, INC. NOTES TO CONSOLIDATED CONDENSED FINANCIAL STATEMENTS 1. Long-term Debt The Company has a five-year unsecured revolving credit line, expiring September 2001, with two banks in the amount of $50 million. Borrowings under the agreement bear interest at the Company's choice of LIBOR (plus a margin ranging from .55% to 1.25%), the bank's base rate or a quoted rate. Under the borrowing agreement, the Company is required to maintain certain financial ratios and meet a net worth test. 2. Stockholders' Equity In June 1996, the Company completed an initial public offering (IPO) of its common stock. Upon the close of the IPO, the Company effected certain stock splits and conversions of its Voting and Non-Voting Common Stock. All share and per share data have been restated to reflect the effect of the stock splits. 3. Treasury Stock In August 1997, the Board of Directors authorized the repurchase of the Company's common stock to be held as treasury stock with the reservation of such treasury stock for, among other purposes, issuance under various employee stock purchase and incentive stock option plans. As of September 30, 1997, the Company had repurchased 169,613 shares at an aggregate purchase price of $3,157,000. 4. Income Tax Income tax provisions for interim periods are based on estimated effective annual income tax rates. The Company recognizes deferred tax assets and liabilities for the expected future tax consequences of temporary differences between tax bases and financial reporting bases of assets and liabilities. 5. Earnings per Share Earnings per share are based on the weighted average number of shares outstanding and common stock equivalents during the respective periods, including the assumed net shares issuable upon exercise of stock options when dilutive. Common and common equivalent shares issued during the twelve-month period prior to the IPO are included in the calculations as if they were outstanding for all periods presented. Under the recently issued FAS 128, the pro forma basic and diluted earnings per share, as defined by the statement, would be as follows: Three months ended Nine months ended September 30, September 30, ---------------------- ---------------------- Share amounts in (000's) 1997 1996 1997 1996 ------------------------ --------- --------- --------- --------- Basic earnings per share $ 0.25 $ 0.19 $ 0.71 $ 0.47 --------- --------- --------- --------- --------- --------- --------- --------- Weighted average shares outstanding 23,291 22,957 23,180 20,537 --------- --------- --------- --------- --------- --------- --------- --------- Diluted earnings per share $ 0.24 $ 0.18 $ 0.68 $ 0.45 --------- --------- --------- --------- --------- --------- --------- --------- Weighted average shares outstanding 24,398 23,966 24,279 21,578 --------- --------- --------- --------- --------- --------- --------- --------- 7 Item 2. Management's Discussion and Analysis of Financial Condition, Results of Operations, and Certain Factors that May Affect Future Results This Quarterly Report contains forward-looking statements that involve risks and uncertainties. The statements that are not historical facts or statements of current status are forward-looking statements as defined in the Private Securities Litigation Reform Act of 1995 and are subject to risks and uncertainties including, but not limited to, the risks and uncertainties set forth under the caption "CERTAIN FACTORS THAT MAY AFFECT FUTURE RESULTS." The Company's future results may differ significantly from the results and forward-looking statements discussed in this Report. Founded in 1969, USCS is a leading global provider of customer care and billing solutions to the communications industry and other service industries. USCS operates in one segment with revenue derived primarily from providing software and bill processing services to cable television and multi-service providers and bill processing services to telecommunications companies. Software and bill processing services for cable television and multi-service providers are generally provided under bundled service arrangements. Most of the Company's revenue is derived based on the number of subscribers or end-users of the Company's clients, the number of billing statements mailed and/or the number of images, generally one-page-side, produced. Most of the Company's revenue is derived under long-term contracts with terms ranging from three to seven years. Clients are billed monthly, generally based on the number of end-users they serve. As a result, a significant portion of the Company's revenue is recurring and increases as the service provider's customer base grows. In addition, the Company sells computer hardware and provides associated maintenance. Leasing is provided as an alternative to equipment purchases for clients. The Company provides software and services to North American and U.K. cable television and multi-service providers primarily through a direct sales force. Outside of North America and the U.K., the Company markets its software and services primarily through strategic alliances with companies specializing in system integration or computer hardware manufacturing that are capable of providing local sales and support. Building and maintaining relationships with its clients is an important part of the Company's strategy because selling cycles can extend a year or longer. The Company has committed increased resources to the international, multi-service and telecommunications markets because it believes these represent opportunities to grow at rates greater than in the U.S. cable television marketplace alone. 8 RESULTS OF OPERATIONS The following table sets forth, for the periods indicated, the Company's consolidated condensed statements of operations and the percentage of revenue represented by each line item: Three months ended Nine months ended September 30, September 30, ------------------------------------------ ------------------------------------------ 1997 1996 1997 1996 ------------------- ------------------- ------------------- ------------------- (Dollars in thousands) (Dollars in thousands) (Unaudited) (Unaudited) Revenue: Software and services: Customer management $39,646 54.2% $37,084 53.5% $115,080 53.1% $103,368 53.5% Bill processing 28,998 39.7 26,056 37.5 86,917 40.1 72,982 37.8 ------- ----- ------- ----- -------- ----- -------- ----- Total 68,644 93.9 63,140 91.0 201,997 93.2 176,350 91.3 Equipment sales and services 4,479 6.1 6,217 9.0 14,794 6.8 16,834 8.7 ------- ----- ------- ----- -------- ----- -------- ----- Total revenue 73,123 100.0 69,357 100.0 216,791 100.0 193,184 100.0 ------- ----- ------- ----- -------- ----- -------- ----- Cost of revenue: Software and services: Customer management 17,759 24.3 18,601 26.8 53,670 24.8 55,352 28.7 Bill processing 20,923 28.6 19,294 27.8 62,847 29.0 54,129 28.0 ------- ----- ------- ----- -------- ----- -------- ----- Total 38,682 52.9 37,895 54.6 116,517 53.8 109,481 56.7 Equipment sales and services 2,536 3.5 3,749 5.4 8,062 3.7 10,095 5.2 ------- ----- ------- ----- -------- ----- -------- ----- Total cost of revenue 41,218 56.4 41,644 60.0 124,579 57.5 119,576 61.9 ------- ----- ------- ----- -------- ----- -------- ----- Gross profit 31,905 43.6 27,713 40.0 92,212 42.5 73,608 38.1 ------- ----- ------- ----- -------- ----- -------- ----- Operating expenses: Research and development 7,323 10.0 6,768 9.8 22,054 10.2 18,301 9.5 Selling, general and administrative 14,799 20.3 13,033 18.8 42,261 19.4 36,111 18.7 ------- ----- ------- ----- -------- ----- -------- ----- Total operating expenses 22,122 30.3 19,801 28.6 64,315 29.6 54,412 28.2 ------- ----- ------- ----- -------- ----- -------- ----- Operating income 9,783 13.3 7,912 11.4 27,897 12.9 19,196 9.9 Interest expense 109 .1 757 1.1 464 .2 3,106 1.6 ------- ----- ------- ----- -------- ----- -------- ----- Income before income taxes 9,674 13.2 7,155 10.3 27,433 12.7 16,090 8.3 Income tax provision 3,883 5.3 2,827 4.1 10,987 5.1 6,356 3.3 ------- ----- ------- ----- -------- ----- -------- ----- Net income $ 5,791 7.9% $ 4,328 6.2% $ 16,446 7.6% $ 9,734 5.0% ------- ----- ------- ----- -------- ----- -------- ----- ------- ----- ------- ----- -------- ----- -------- ----- 9 Revenue. Total revenue increased by 5%, to $73.1 million in the third quarter of 1997 from $69.4 million in the comparable quarter in 1996. Software and services, which was 94% of total revenue in the third quarter of 1997 versus 91% in the third quarter of 1996, increased in the third quarter of 1997 by 9% over the prior year quarter. Customer management software and services revenue, of which a significant majority comes from bundling software with bill processing services, increased by 7% to $39.6 million in the third quarter of 1997 from $37.1 million in the 1996 third quarter. Bill processing services revenue provided primarily to telecommunications companies as a stand-alone service increased by 11%, to $29 million in the third quarter of 1997 from $26.1 million in the comparable quarter of the prior year. Equipment sales and services, as expected, declined to $4.5 million in the third quarter of 1997 compared to $6.2 million in the same quarter of 1996. As a percentage of revenue, equipment sales and services declined to 6% in the third quarter of 1997 from 9% in the same quarter of 1996. Total revenue increased by 12%, to $216.8 million for the nine months ended September 30, 1997 from $193.2 million in the comparable period in 1996. Software and services, which was 93% of total revenue for the nine months ended September 30, 1997 versus 91% for the same period in 1996, increased by 15% in the first nine months of 1997 over the first nine months of 1996. Customer management software and services revenue increased by 11%, to $115.1 million in the nine months ended September 30, 1997 from $103.4 million for the same period in 1996. Bill processing services revenue increased by 19%, to $86.9 million in the first nine months of 1997 from $73.0 million in the comparable period of the prior year. Equipment sales and services declined to $14.8 million in the first nine months of 1997 compared to $16.8 million for the same period in 1996 and decreased to 7% of revenue in 1997 from 9% in the comparable 1996 period. During the third quarter, Tele-Communications Inc. ("TCI"), the Company's largest customer, which accounted for approximately 17% and 18% of the Company's total revenue in the third quarter and nine-month period ended September 30, 1997, and 23% and 21% in the same periods in 1996, respectively, informed the Company that it had entered into a long-term, exclusive contract to replace the Company's customer management software and services with those of a competitor. See New Products, Rapid Technological Changes and Competition under CERTAIN FACTORS THAT MAY AFFECT FUTURE RESULTS for additional discussion. Exclusive of TCI, total revenue was approximately $60.7 million, customer management software and services revenue was $29.3 million, bill processing services revenue was $28.8 million and equipment related revenue was $2.6 million in the third quarter of 1997, which represent increases of 14%, 16%, 12% and 8% over the same quarter last year, respectively. Comparable numbers for the nine-month period ended September 30, 1997 were $177.7 million, $82.4 million, $86.1 million and $9.2 million, which represent increases of 16%, 13%, 20% and 5% over the comparable period in 1996, respectively. Growth in revenue in customer management software and services, for the third quarter and nine months ended September 30, 1997 compared to the same periods in 1996, came primarily from sales of additional services, increases in the number of subscribers from the growth of existing clients and addition of new clients primarily in international markets, and contractually based price adjustments. The bill processing services revenue increase for the third quarter and nine-month period ending September 30, 1997, compared to the same periods in 1996, was attributable to increased statement production from the addition of new customers, the internal growth of existing customers and from the sale of additional services. Cost of Revenue and Gross Profit. The Company's gross profit margin increased to approximately 44% in the third quarter of 1997 from approximately 40% in the comparable quarter in 1996. For the nine-month period ending September 30, 1997, the gross profit margin was 43%, compared to 38% for the same period in 1996. Customer management software and services gross profit margin increased to approximately 55% in the third quarter of 1997 from 50% in the comparable quarter in 1996. For the nine-month period ending September 30, 1997, the gross profit was approximately 53%, compared to 46% for the same period in 1996. Bill processing services gross profit margin approximated 28% in the third quarter of 1997, compared to 26% for the same period in 1996. For the nine-month period ended September 30, 1997, the gross profit margin approximated 28%, compared to 26% in the same period in 1996. Gross profit margins increased because of economies of scale associated with overall higher subscriber counts, increased statement processing volumes, operational efficiencies and increased revenue from selling additional services. The gross profit margin on equipment-related revenue increased to approximately 43% in the third quarter of 1997 from 40% in the comparable quarter in 1996. For the nine-month period ending September 30, 1997, the gross profit margin was 46%, compared to 40% in the same period in 1996. The increase in margins is the result of the mix of declining equipment sales and increasing higher-margin lease revenues. 10 Research and Development. Research and development expense in the third quarter of 1997 was $7.3 million, an increase of $.5 million, or 7%, over the comparable quarter in the prior year. For the nine-month period ended September 30, 1997, research and development expense was $22.1 million, compared to $18.3 million in the same period in 1996, an increase of 21%. Research and development expense was 10% of total revenue in the third quarter of 1997 and 1996, and 10% of total revenue in the first nine months of 1997, compared to 9% in the first nine months of 1996. The added expense was incurred for expanding features and functionality, primarily in customer management software and services. The Company has identified, assessed and remedied some known "Year 2000" date issues and is continuing to identify, assess and evaluate the full scope of this issue as it relates to its software products, infrastructure-related hardware and software, and third-party products. While identification and assessment is an ongoing process, the Company believes, based on current known information, that it can effectively mitigate any "Year 2000" date issues, dependant upon cooperation from third parties. The Company is currently assessing the impact of this issue on the Company's financial position and results of operations. Selling, General and Administrative. Selling, general and administrative expenses approximated 20% and 19% of total revenue for the quarter ended September 30, 1997 and 1996, respectively, and approximated 19% for the nine-month period ended September 30, 1997 and 1996. Selling, general and administrative expenses in the third quarter of 1997 increased by approximately 14% over the comparable quarter in the prior year, and for the nine-month period ending September 30, 1997 increased by 17% over the same period in 1996. Sales and marketing increased by 28% in the third quarter of 1997, compared to the first quarter of 1996, and by 25% in the first nine months of 1997, compared to 1996. This increase is attributable to increased sales and marketing activities in the domestic and international markets. General and administrative expenses increased 5% in the third quarter of 1997, compared to the third quarter of 1996, and increased by 12% in the first nine months of 1997, compared to the same period in 1996, but remained constant as a percentage of revenue. This increase is attributed to greater support for the increased sales and marketing activity and support required for company growth. Net Income. Net income in the third quarter of 1997 increased by approximately 34%, to $5.8 million from $4.3 million in the comparable 1996 quarter, and in the nine-month period ended September 30, 1997, net income increased by 69% to $16.4 million from $9.7 million in the comparable 1996 period. This increase is primarily because of the factors cited above and a net reduction of interest expense of approximately $.6 million in the third quarter and $2.6 million in the first nine months of 1997 due to the retirement of debt primarily through IPO proceeds. Net income per share increased 33% and 55% in the third quarter and first nine months of 1997, respectively, versus the comparable periods in 1996. The increase in net income per share in the third quarter and first nine months of 1997 resulted from the Company's higher earnings, partially offset by an increase of 1% and 10%, respectively, in the number of shares used in the calculation of earnings per share. 11 LIQUIDITY AND CAPITAL RESOURCES The primary sources of financing the Company's growth have been cash provided by operations, borrowing from banks and financial institutions and the IPO proceeds. The Company utilized the net proceeds from the IPO to reduce debt under certain revolving credit agreements and, in combination with positive cash flow from operations, to prepay insurance company loans in 1996. The retirement of a majority of the Company's debt allowed the redirection of cash used for debt service to operations and growth. Cash flow generated from operations doubled from $15.8 million in the first nine months of 1996 to $31.6 million for the same period in 1997, primarily due to an increase in earnings and non-cash expenses. The Company collects from its clients and remits to the U.S. Postal Service a substantial amount of postage. The majority of contracts allow the Company to pre-bill and/or require deposits from its clients to mitigate the effect on cash flow. As of September 30, 1997, 30% of the Company's accounts receivable represented amounts due from clients for postage. Postage collections and remittances are not included in the Company's statements of operations. At September 30, 1997, the Company had $8.8 million of cash, $80.3 million of accounts receivable (including postage receivable of $ 23.9 million), $4.6 million of current net investment in leases, and $50.1 million of working capital. At September 30, 1997, the Company had no borrowings under unsecured bank credit arrangements with a total borrowing availability of $50 million. Of the $6.1 million of total debt outstanding at September 30, 1997, $4 million is due over the following 12-month period. Of the total debt outstanding, $5.2 million pertains to the Company's leasing subsidiary and is collateralized, without recourse, by rents receivable, and $.9 million is for bonds collateralized by real estate. The Company continues to make significant investments in capital equipment and research and development, as well as to expand into new domestic and international markets. The Company believes that net cash from operations and the Company's borrowing availability will be sufficient to support operations through the next twelve months. The Company, from time to time, may continue to repurchase shares of its common stock. CERTAIN FACTORS THAT MAY AFFECT FUTURE RESULTS A number of uncertainties exist that could affect the Company's future operating results, including, without limitation, changes in the cable television market, the Company's ability to retain existing customers and attract new customers, the Company's continuing ability to develop products that are responsive to the evolving needs of its customers, increased competition, changes in operating expenses, changes in government regulation of the Company's clients and general economic factors. Dependence on the Cable Television Market The Company is highly dependent on the cable television market. Approximately 60% of the Company's revenue was derived from sales to U.S. and international cable television service providers in the third quarter and first nine months of 1997 and 1996. The number of providers of cable television service in the U.S. has been declining, resulting in a reduction of the number of potential cable television clients in the U.S. As the number of companies serving the available subscriber base decreases, the loss of a single client could have a greater adverse impact on the Company than in the past. Even if the number of clients remains the same, a decrease in the number of subscribers served by the Company's cable television clients would result in lower revenue for the Company. Furthermore, a decrease in the number of cable subscribers or any adverse development in the cable television market could have a material adverse effect on the financial condition and results of operations of the Company. Also see "International Business Activities." 12 Changing Communications Market The communications market is characterized by rapid technological developments, changes in client requirements, evolving industry standards and frequent new product introductions. The Company's future success will depend, in part, upon its ability to enhance its existing applications, develop and introduce new products that take advantage of technological advances and respond promptly to new client requirements and evolving industry standards. The Company has expended considerable funds to develop products to serve the changing communications market. If the communications market grows or converges more slowly than anticipated or the Company's products and services fail to achieve market acceptance, there could be a material adverse effect on the financial condition and results of operations of the Company. Further, the Company's development projects are subject to all of the risks associated with the development of new software and other products based on innovative technologies. The failure of such development projects could have a material adverse effect on the financial condition and results of operations of the Company. Variability of Quarterly Operating Results The Company's quarterly operating results may fluctuate from quarter to quarter depending on various factors, including the impact of significant start-up costs associated with initiating the delivery of contracted services to new clients, the hiring of additional staff, new product development and other expenses, introduction of new products by competitors, pricing pressures, the evolving and unpredictable nature of the markets in which the Company's products and services are sold and general economic conditions. New Products, Rapid Technological Changes and Competition The market for the Company's products and services is highly competitive, and competition is increasing as additional market opportunities arise. The Company believes its most significant competitors for customer management software and services are independent providers of such software and services and in-house systems. Tele-Communications, Inc. ("TCI"), is the Company's largest customer and represented approximately 17% and 18% of the Company's revenue in the third quarter and nine-month period ended September 30, 1997, and 23% and 21% in the same periods in 1996, respectively. More than two years ago, TCI announced and began development of an in-house system to replace the Company's customer management software. On August 11, 1997, TCI informed the Company that it had agreed to sell its partially developed in-house system to a competitor and was going to enter into an exclusive long-term contract for customer management software with such competitor. Under the contract between TCI and the Company, which expires on December 31, 1999, TCI may remove subscribers after giving ninety days' notice without significant economic penalty. Although TCI has not provided the Company with a definitive schedule for conversion of the TCI subscribers to the competitor's software, and no subscribers were converted in the third quarter of 1997, it is believed that the competitor and TCI wish to complete the transfer by the end of 1998. The Company intends to mitigate the impact of this by aggressively pursuing other domestic and international opportunities and to allocate the Company's resources to other existing or new customers. If these efforts are not fully successful in mitigating the TCI loss, the Company believes that it has sufficient financial resources and borrowing ability to meet its obligations and fulfill its customer commitments during and after the conversion period. Another client, which accounted for approximately 5% of total revenue in the third quarter of 1997, orally advised the Company more than a year ago that it may move to an alternate solution for its customer management software requirements. Through the third quarter of 1997, no transfers of this customer's business to this alternate solution have been made. In addition, competitive factors could influence or alter the Company's overall revenue mix between customer management software, services, including bill processing services, and equipment sales and leasing. Any of these events could have a material adverse effect on the financial condition and results of operations, including gross profit margins, of the Company. 13 Concentration of Client Base Aggregate revenue from the Company's ten largest clients accounted for over two-thirds of total revenue in the third quarter and nine-month period ending September 30, 1997 and 1996. Loss of all or a significant part of the business of any of these clients, or a decrease in their respective customer bases, would have a material adverse effect on the financial condition and results of operations of the Company. Three of the Company's clients represented approximately 39% and 47% of total revenue in the third quarter of 1997 and 1996, respectively, and approximately 41% and 46% in the nine-month period ending September 30, 1997 and 1996, respectively. Management of Growth Management of the Company's growth may place a considerable strain on the Company's management, operations and systems. The Company's ability to execute its business strategy will depend in part upon its ability to manage the demands of a growing business. Any failure of the Company's management team to effectively manage growth could have a material adverse effect on the Company's business, financial condition or results of operations. Client Failure to Renew or Utilize Contracts A substantial portion of the Company's revenue is derived from the sale of services or products under long-term contracts with its clients. The Company typically does not have the unilateral option to extend the terms of such contracts upon their expiration. In addition, certain of the Company's contracts do not require clients to make any minimum purchase. Others require minimum purchases that are substantially below the current level of business under such contracts and all such contracts are cancelable by clients under certain conditions. The failure of clients to renew contracts, a reduction in usage by clients under any contracts or the cancellation of contracts could have a material adverse effect on the Company's financial condition and results of operations. International Business Activities The Company markets its products in a variety of international markets. To date, the Company's customer management software has been installed in 20 countries. Approximately 5% of the Company's total revenue came from international sources in the third quarter and first nine months of 1997 and 1996. The Company is expanding its international presence, primarily through third-party marketing and distribution alliances. The Company's current and proposed international business activities are subject to certain inherent risks. There can be no assurance that such risks will not have a material adverse effect on the Company's future international sales and, consequently, the Company's business, operating results and financial condition. Attraction and Retention of Key Personnel The Company's future success depends in large part on the continued service of its key management, sales, product development and operational personnel. The Company believes that its future success also depends on its ability to attract and retain skilled technical, managerial and marketing personnel, including, in particular, additional personnel in the areas of research and development and technical support. Competition for qualified personnel is intense. The Company has from time to time experienced difficulties in recruiting qualified skilled technical personnel. Failure by the Company to attract and retain the personnel it requires could have a material adverse effect on the financial condition and results of operations of the Company. 14 Dependence on Proprietary Technology The Company relies on a combination of patent, trade secret and copyright laws, nondisclosure agreements, and other contractual and technical measures to protect its proprietary technology. There can be no assurance that these provisions will be adequate to protect its proprietary rights. Although the Company believes that its products and services do not infringe upon the proprietary rights of third parties, there can be no assurance that third parties will not assert infringement claims against the Company or the Company's clients. The Company has been advised by a cable customer that a third party has orally asserted that patents held by the third party may be infringed by the customer's use of interactive computer telephony systems, and that, should it become necessary, the customer would seek indemnification from the Company. To the best of the Company's knowledge, no legal proceedings with regard to this matter have been instituted against the customer or the Company as of the date of this report. The Company believes that it has a substantial defense against the third party's patent infringement claims, and the Company does not believe that efforts by the third party to enforce the patents against the Company or its clients are likely to have a material adverse effect on the Company's financial position, results of operations or cash flows. Government Regulation The Company's existing and potential clients are subject to extensive regulation, and certain of the Company's revenue opportunities may depend on continued deregulation in the worldwide communications industry. In addition, the Company's clients are subject to certain regulations governing the privacy and use of the customer information that is collected and managed by the Company's products and services. Regulatory changes that adversely affect the Company's existing and potential clients could have a material adverse effect on the financial condition and results of operations of the Company. Possible Volatility of Stock Price Although the Company believes that it has the product offerings and resources needed for continuing success, future revenue and margin trends cannot be reliably predicted and may cause the Company to adjust its operations. The Company's stock price, like that of other technology companies, is subject to significant volatility. The announcement of new products, services or technologies by the Company or its competitors, quarterly variations in the Company's results of operations, changes in revenue or earnings estimates by the investment community and speculation in the press or investment community are among the factors affecting the Company's stock price. In addition, the stock price may be affected by general market conditions and domestic and international macroeconomic factors unrelated to the Company's performance. For the foregoing reasons, recent trends should not be considered reliable indicators of future stock prices or financial results. 15 PART II. OTHER INFORMATION Item 1. Legal Proceedings. The Company has legal proceedings incidental to its normal business activities. In the opinion of the Company, the outcome of the proceedings will not have a material adverse effect on the Company's consolidated financial position, results of operations or cash flows. Item 2. Changes in Securities. None. Item 3. Defaults Upon Senior Securities. None. Item 4. Submission of Matters to a Vote of Security Holders. None. Item 5. Other information. In order to give the participants in the Company's Employee Stock Ownership Plan (ESOP) access to Company stock in their ESOP account in an orderly phased manner for purposes of self-direction, in July 1997, the Board of Directors terminated the Company's ESOP effective January 1, 1997, with distribution of the ESOP assets to take place in phased quarterly increments. The initial distribution of ESOP assets to ESOP participants began in August 1997, with a distribution of the greater of 400 shares or 10% of the shares in each ESOP participant's account, plus all cash in the account, for a total initial distribution of 517,968 shares and $578,756 distributed. Rather than distribute a minimum number of shares in subsequent quarters, the Company will distribute the entire remaining balance of ESOP assets to participants in December 1997, a total of 2,935,920 shares and $97,145. The Company registered the shares in the ESOP pursuant to a Form S-8 effective November 12, 1996. Item 6. Exhibits and Reports on Form 8-K. (a) Exhibits. Exhibit 11 Computation of Per Share Earnings Exhibit 27 Financial Data Schedule (b) Reports on Form 8-K. The Registrant filed the following report on Form 8K: Registrant's Press Release, dated as of August 13, 1997, announcing the authorization of a stock repurchase program. 16 USCS INTERNATIONAL, INC. SIGNATURE Pursuant to the requirements of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned thereunto duly authorized. USCS INTERNATIONAL, INC. (Registrant) Dated: November 7, 1997 By: /s/ DOUGLAS L. SHURTLEFF ------------------------------ Douglas L. Shurtleff Senior Vice President, Finance (Chief Financial Officer) 17