EXHIBIT 10.3 COMMUNICATION INTELLIGENCE CORPORATION FORM OF REGISTRATION RIGHTS AGREEMENT THIS REGISTRATION RIGHTS AGREEMENT (this "Agreement"), dated as of November 25, 1997, is made by and among Communication Intelligence Corporation, a Delaware corporation (the "Company"), and those parties listed on the signature page hereto (the "Purchasers"). R E C I T A L S WHEREAS, pursuant to the terms of Subscription Agreements between the Company and the Purchasers (the "Subscription Agreements"), the Purchasers have purchased from the Company on the date hereof 240,000 shares of Series B 5% Cumulative Convertible Preferred Stock, par value $0.01 per share, of the Company (the "Preferred Shares"); and WHEREAS, the Preferred Shares are convertible into shares (the "Common Shares") of the Company's common stock, par value $0.01, pursuant to the terms and provisions set forth in the Certificate of Designations (the "Designation") for such Preferred Shares; and WHEREAS, as further inducement for the Purchasers to purchase the Preferred Shares from the Company, the Company desires to undertake to register the Common Shares, under the Securities Act of 1933, as amended (the "Securities Act"), and the rules and regulations thereunder, in accordance with, and subject to, the terms hereof; NOW, THEREFORE, in consideration of the mutual promises, representations, warranties, covenants and conditions herein the Purchasers and the Company covenant and agree, upon the terms and subject to the conditions set forth herein, as follows: 1. Definitions. Capitalized terms used herein and not otherwise defined shall have the meanings ascribed thereto in the Subscription Agreement or the Designation. As used in this Agreement, the following terms shall have the following respective meanings: (a) "Closing" and "Closing Date" shall have the meanings ascribed to such terms in the Subscription Agreement. (b) "Holder" and "Holders" shall include a Purchaser or the Purchasers, respectively, and any transferee of the Preferred Shares or Common Shares or Registrable Securities which have not been sold to the public to whom the registration rights conferred by this Agreement have been transferred in compliance with this Agreement. (c) "Registrable Securities" shall mean: (i) the Common Shares issued to each Holder or its permitted transferee or designee upon conversion of the Preferred Shares or upon any stock split, stock dividend, recapitalization or similar event with respect to such Common Shares; (ii) any securities issued or issuable to each Holder upon the exchange or conversion of any Preferred Shares or Common Shares; (iii) any other security of the Company issued as a dividend or other distribution with respect to, in exchange for or in replacement of Registrable Securities. (d) The terms "register", "registered" and "registration" shall refer to a registration effected by preparing and filing a registration statement in compliance with the Securities Act and applicable rules and regulations thereunder, and the declaration or ordering of the effectiveness of such registration statement. (e) "SEC" shall mean the Securities and Exchange Commission or any other federal agency at the time administering the Securities Act. 2. Holders' Registration. (a) Obligation For Registration. Within 45 days of the Closing Date (as defined in the Subscription Agreements), the Company shall prepare and file a Registration Statement on Form S-3 with the SEC to register the public sale of the Registrable Securities by the Holders under the Securities Act. The Company shall use its best efforts to (i) cause such Registration Statement to become effective under the Securities Act within 180 days of the Closing Date; and (ii) keep such Registration Statement continuously effective until the earlier of the Forced Conversion Date or the date on which none of the Preferred Shares are outstanding. Each Holder shall notify the Company in writing within ten (10) days after the sale of the last of its Registrable Securities to enable the Company to determine when its obligation to continue effectiveness of the Registration Statement terminates. (b) Notice of Registration. Within fifteen (15) days prior to the proposed filing date of the Registration Statement referred to in Section 2(a), the Company shall give written notice to the Holders of its intention to file the Registration Statement, which notice shall state that the Holders shall have five days from the receipt of such notice to notify the Company of an election not to have such Holder's Registrable Securities included in the Registration Statement. Within five days after the receipt of such notice, each Holder shall notify the Company if it elects not to have its Registrable Securities included in the Registration Statement. In such event, the Company shall have no further obligations to such Holder under this Agreement. The right of any Holder to have Registrable Securities included in the Registration Statement pursuant to this Section 2 shall -2- be conditioned upon such Holder's compliance in all material respects with all of the terms and provisions of this Agreement. (c) Additional Registration. If the Holders become entitled, pursuant to an event described in clause (iii) of the definition of Registrable Securities, to receive any securities in respect of Registrable Securities that were already included in a Registration Statement, subsequent to the date such Registration Statement is declared effective, and the Company is unable under the securities laws to add such securities to the then effective Registration Statement, the Company shall promptly file, in accordance with the procedures more particularly set forth in Section 2 hereof, an additional Registration Statement with respect to any such new Registrable Securities. The Company shall use its best efforts to (i) cause any such additional Registration Statement, when filed, to become effective under the Securities Act; and (ii) keep such additional Registration Statement effective during the period described in clause (ii) of Section 2(a). (d) Default Payment. (i) In the event that such Registration Statement described in Section 2(a) has not been declared effective within 180 days from the Closing Date, then CIC shall pay to each Holder a default payment in an amount equal to two and one-half percent (2.5%) of the Liquidation Preference for the Preferred Shares held by such Holder for each 30-day period from and after the 180th day following the Closing Date during any part of which such Registration Statement is not effective (ii) All default payments required to be made in connection with the above provision shall be paid by the tenth (10th) day of each calendar month, in additional Preferred Shares (with each new Preferred Share valued at $25 per share) or, at the Company's option, in cash. (iii) The Company acknowledges that any failure, refusal or inability by it to meet its obligations under this Section 2 will cause the Holders to suffer damages in an amount that will be difficult to ascertain, including, without limitation, damages resulting from the loss of liquidity in the Registrable Securities and the additional investment risk in holding the Registrable Securities, whether or not such Holders ultimately achieve the return on investment contemplated in the Designation. Accordingly, the parties agree that it is appropriate to include in this Agreement the foregoing provision for default payments in order to compensate the Holders for such damages. The parties acknowledge and agree that the default payment provision set forth above represents the parties' good faith effort to quantify such damages and, as such, agree that the form and amount of such default payment is reasonable and will not constitute a penalty. The default payment provided for above is in addition to and not in lieu or limitation of any other rights the Holders may have at law, in equity or under the terms of the Designation, the Subscription Agreement or this Agreement, including without limitation the right to specific performance. Each Holder shall be entitled to specific performance of any and all obligations of the Company in connection with the registration rights of the Holders hereunder. -3- 3. Obligations of the Company. In connection with the registration of the Registrable Securities pursuant to Section 2 of this Agreement, the Company shall, as expeditiously as reasonably possible: (a) Prepare and file with the SEC a Registration Statement with respect to all Registrable Securities included therein, and use its best efforts to cause the Registration Statement to become effective as soon as reasonably possible after such filing, and to keep the Registration Statement effective for the period specified in Section 2 hereof, which Registration Statement shall not contain during such period any untrue statement of a material fact or omit to state during such period a material fact required to be stated therein or necessary to make the statements therein not misleading. (b) Prepare and file with the SEC such amendments (including post-effective amendments) and supplements to the Registration Statement and the prospectus used in connection with the Registration Statement as may be necessary to keep the Registration Statement effective for the period specified in Section 2 hereof and as may be required by the Securities Act, and during such period to comply in all material respects with the provisions of the Securities Act with respect to the Registration Statement. (c) Furnish promptly to each Holder whose Registrable Securities are included in the Registration Statement such number of copies of a prospectus, including a preliminary prospectus, and all amendments and supplements thereto and such other documents as such Holder may reasonably request in order to facilitate the disposition of Registrable Securities owned by such Holder. (d) Use reasonable efforts to register and qualify the Registrable Securities covered by the Registration Statement under such other securities or blue sky laws of such jurisdictions as shall be reasonably requested by the Holders and prepare and file in those jurisdictions such amendments (including post-effective amendments) and supplements and to take such other actions as may be necessary to maintain such registration and qualification in effect at all times during which it has agreed to use its best efforts to keep a Registration Statement effective under the Securities Act pursuant to the terms of this Agreement, and to take all other actions necessary or advisable to enable the disposition of such securities in such jurisdictions, provided that the Company shall not be required in connection therewith or as a condition thereto to qualify to do business, to file a general consent to service of process, to subject itself to general taxation in any such states or jurisdictions or to make any change in its charter or bylaws which the Board of Directors determines to be contrary to the best interest of the Company and its shareholders. (e) Notify the Holders who hold Registrable Securities being sold of the happening of any event as a result of which the prospectus included in the Registration Statement, as then in effect, includes an untrue statement of a material fact or omits to state a material fact required to be stated therein or necessary to make the statements therein not misleading. The Company shall promptly amend or supplement the Registration Statement to correct any such untrue statement of a material fact or omission of a material fact. -4- (f) Notify the Holders who hold Registrable Securities being sold of the issuance by the SEC or any state securities commission or agency of any stop order suspending the effectiveness of the Registration Statement or the initiation of any proceedings for that purpose. The Company will use its best efforts to prevent the issuance of any stop order and, if any stop order is issued, to obtain the lifting thereof at the earliest possible time. (g) Furnish to the Holders, on the effective date of the Registration Statement, an opinion, dated such date, of the counsel representing the Company for the purposes of such registration, in form and substance as is customarily given in such an offering, addressed to the Company, on which the Holders shall be permitted to rely (and a copy of which shall be delivered to the Holders). (h) Make available for inspection by the Holders (provided that all of such persons agree to be bound by confidentiality agreements acceptable to the Company), all pertinent financial and other records, corporate documents and properties of the Company, and cause the Company's officers, directors and employees to supply all information reasonably requested by any such party in connection with the Registration Statement. (i) Use its best efforts to cause the Registrable Securities being sold to be listed on the NASDAQ SmallCap Market or any other market or exchange on which the Company's Common Stock is then traded. (j) Take all actions reasonably necessary to facilitate the timely preparation and delivery of certificates representing the Registrable Securities to be sold pursuant to the Registration Statement and to enable such certificates to be in such denominations and registered in such names as the Holders of the Registrable Securities being sold. (k) Take all other actions reasonably necessary to expedite and facilitate disposition by the Holders of the Registrable Securities being sold pursuant to the Registration Statement. 4. Obligations of the Holders. In connection with the registration of the Registrable Securities, the Holders covenant and agree to the following: (a) It shall be a condition precedent to the obligations of the Company to take any action pursuant to this Agreement with respect to each Holder that such Holder shall furnish to the Company such information regarding itself, the Registrable Securities held by it and the intended methods of disposition of such securities as shall be reasonably required to effect the registration of the Registrable Securities and shall execute such documents in connection with such registration as the Company may reasonably request. The Company shall notify each Holder of the information the Company requires from each such Holder if it elects to have any of his Registrable Securities included in the Registration Statement. -5- (b) Each Holder by his purchase of the Preferred Shares agrees to cooperate with the Company in connection with the preparation and filing of any Registration Statement hereunder, unless such Holder has notified the Company in writing of its election to exclude all of its Registrable Securities from the Registration Statement. (c) Each Holder agrees that, upon receipt of any notice from the Company of the happening of any event of the kind described in Section 3(e), such Holder will immediately discontinue disposition of Registrable Securities pursuant to the Registration Statement covering such Registrable Securities until such Holder's receipt of the copies of the supplemented or amended prospectus contemplated by Section 3(e) and, if so requested in writing by the Company, such Holder shall deliver to the Company (at the expense of the Company) or destroy (and deliver to the Company a certificate of such destruction) all copies, other than the permanent file copies then in such Holder's possession, of the prospectus covering such Registrable Securities at the time of receipt of such notice. 5. Expenses of Registration. All expenses incurred in connection with registration, filings or qualifications required pursuant to Sections 2 and 3, including, without limitation, all registration, listing, filing and qualification fees, printers and accounting fees, and fees and disbursements of counsel for the Company, shall be borne by the Company. Notwithstanding the foregoing, the Company shall not be liable for all underwriting discounts and selling commissions applicable to the sale of Registrable Securities and all fees and disbursements of counsel for Holders. 6. Indemnification. In the event any Registrable Securities are included in a Registration Statement under this Agreement: (a) To the fullest extent permitted by law, the Company will indemnify and hold each Holder, its partners and their respective directors, officers, employees and representatives, and each person who controls any such Holder within the meaning of Section 15 of the Securities Act or Section 20 of the Securities Exchange Act of 1934, as amended (the "1934 Act") (each such person being referred to as an "Indemnified Person") harmless from and against any and all losses, claims, damages, liabilities and expenses arising out of or based upon any untrue statement or alleged untrue statement of a material fact contained in a Registration Statement, or in any amendment or supplement thereto, or arising out of or based upon any omission or alleged omission to state therein a material fact required to be stated therein or necessary to make the statements therein not misleading in light of the circumstances under which they were made, except insofar as such losses, claims, damages, liabilities or expenses arise out of or are based upon any untrue statement or omission or allegation thereof based upon information furnished in writing to the Company by such Indemnified Person for use therein. Notwithstanding the foregoing, the Company shall not be obligated to so indemnify any such Holder, officer, director or controlling person with respect to any loss, claim, damage, liability or expense arising out of the failure by such person to comply with the prospectus delivery requirements under the Securities Act and the rules and regulations thereunder. -6- (b) If any action or proceeding (including any governmental investigation) shall be brought, threatened or asserted against any Indemnified Person in respect of which indemnity may be sought from the Company, such Indemnified Person shall promptly notify the Company in writing, and the Company shall assume the defense thereof, including employment of counsel and the payment of all expenses related thereto. Any such Indemnified Person shall have the right to employ separate counsel in any such action and to participate in the defense thereof, but the fees and expenses of such counsel shall be at the expense of such Indemnified Person unless (i) the Company has agreed to pay such fees and expenses; or (ii) the Company shall have failed to assume the defense of such action or proceeding and employ counsel in such action or proceeding; or (iii) the named parties to any such action or proceeding (including any impleaded parties) include both such Indemnified Person and the Company, and such Indemnified Person shall have been advised by counsel that there may be one or more legal defenses available to such Indemnified Person which are different from or additional to those available to the Company (in which case, if such Indemnified Person notifies the Company in writing that it elects to employ separate counsel at the expense of the Company, the Company will not have the right to assume the defense of such action or proceeding on behalf of such Indemnified Person); provided, however, that the Company will not, in connection with any one such action or proceeding or separate but substantially similar or related actions or proceedings in the same jurisdiction arising out of the same general allegations or circumstances, be liable for the fees and expenses of more than one separate firm of attorneys at any time for all such Indemnified Persons, which firm shall be designated in writing by a majority in interest of such Indemnified Persons. The Company shall not be liable for any default judgment caused by any Indemnified Person or settlement of any such action or proceeding or confession of judgment without its prior written consent, but if settled with its written consent (which consent shall not be unreasonably withheld), or if there be a final judgment (other than such default judgment) for the plaintiff in any such action or proceeding, the Company agrees to indemnify and hold harmless such Indemnified Person from and against any loss or liability by reason of such settlement or judgment. Subject to the following sentence, if the Company agrees to a settlement of an action or proceeding against an Indemnified Person which does not involve any finding or admission of liability or wrongdoing on the part of the Indemnified Person and stands ready, willing and able to pay such settlement and the Indemnified Person refuses to settle, then the Indemnified Person shall continue the defense at its own expense and the Company shall be responsible to indemnify only the lesser of the amount of the settlement accepted by the Company or the cost of the final disposition of the claim. The Company will not, without the prior written consent of any Indemnified Person, settle or compromise or consent to the entry of any judgment in or otherwise seek to terminate any pending or threatened action, claim, suit or proceeding in respect to which indemnification or contribution may be sought hereunder unless such settlement, compromise, consent or termination includes an express unconditional release of all Indemnified Persons from all liability arising out of such action, claim, suit or proceeding. (c) Each Holder, severally and not jointly, agrees to indemnify and hold harmless the Company, its directors and officers, and each person, if any, who controls the Company within the meaning of either Section 15 of the Securities Act or Section 20 of the 1934 Act, to the same extent as the indemnity from the Company to each Indemnified Person set forth in Section 6(a), but only (i) with respect to untrue statements, alleged untrue -7- statements, omissions or alleged omissions relating to such Holder or an Indemnified Person who is such by reason of such person's relationship to such Holder, furnished in writing by such Holder or such person to the Company for use in the Registration Statement or the Prospectus, or any amendment or supplement thereto; and (ii) with respect to any failure by such Holder to comply with the prospectus delivery requirements under the Securities Act and the rules and regulations thereunder. In case any action or proceeding shall be brought against the Company or its officers or directors or any such controlling person in respect of which indemnity may be sought against a Holder under the provisions of this Section 6(c), such Holder shall have the rights and duties given to the Company and each of the Company or its directors or its officers or its controlling persons shall have the rights and duties given to each Holder and other Indemnified Persons, under the terms of Section 6(b) above. Notwithstanding anything contained herein, no Holder shall be liable for an amount which is greater than the proceeds received by such Holder from the sale of Registrable Securities. (d) If the indemnification provided for under Section 6(a) or Section 6(c) hereof is unavailable to an indemnified party thereunder in respect of any losses, claims, damages, liabilities or expenses referred to therein, then each applicable indemnifying party, in lieu of indemnifying such indemnified party, shall contribute to the amount paid or payable by such indemnified party as a result of such losses, claims, damages, liabilities or expenses in such proportion as is appropriate to reflect the relative fault of the Company on the one hand and of the applicable Holders on the other in connection with the statements or omissions which resulted in such losses, claims, damages, liabilities or expenses, as well as any other relevant equitable considerations. The relative fault of the Company on the one hand and of the applicable Holders on the other shall be determined by reference to, among other things, whether the untrue or alleged untrue statement of a material fact or the omission to state a material fact relates to information supplied by the Company or information supplied by the applicable Holder in writing for use in the Registration Statement, and the parties' relative intent, knowledge, access to information and opportunity to correct or prevent such statement or omission. No person guilty of fraudulent misrepresentation (within the meaning of Subsection 11(f) of the Securities Act) or of gross negligence, willful misconduct or bad faith shall be entitled to contribution from any person who is not guilty of such fraudulent misrepresentation, gross negligence, willful, misconduct or bad faith. Notwithstanding anything contained herein, no Holder shall be liable for an amount which is greater than the proceeds received by such Holder from the sale of Registrable Securities. 7. Reports Under Securities Exchange Act of 1934. With a view to making available to the Holders the benefits of SEC Rule 144 promulgated under the Securities Act and any other rule or regulation of the SEC that may at any time permit the Holders to sell securities of the Company to the public without registration, the Company agrees to timely file with the SEC all reports and documents required to be filed by it under the Securities Act and the 1934 Act and the rules and regulations promulgated thereunder, and to furnish to each Holder (upon request), so long as such Holder owns any Registrable Securities, a copy of the most recent annual or quarterly report of the Company, such other reports and documents filed by the Company with the SEC, and such other information as -8- may be reasonably requested in availing the Holders of any rule or regulation of the SEC which permits the selling of any such securities without registration. 8. Assignments of Registration Rights. The rights of a Holder pursuant to this Agreement may be assigned by a Holder to transferees or assignees of Registrable Securities provided that (i) the Company is furnished with written notice of the name and address of such transferee or assignee and the securities with respect to which such registration rights are being assigned; (ii) the transfer or assignment of such Registrable Securities has been made in compliance with the Securities Act and applicable state securities laws and, immediately following such transfer or assignment, the further disposition of such Registrable Securities is restricted under the Securities Act; and (iii) the notice provided in this Section 8 contains a written agreement by the transferee or assignee to be bound by the terms and provisions of this Agreement as if such transferee were a signatory hereto . 9. Miscellaneous. (a) Notices required or permitted to be given hereunder shall be in writing and shall be deemed to be sufficiently given when personally delivered or sent by registered mail, return receipt requested, addressed (i) if to the Company, at 275 Shoreline Drive, Suite 520, Redwood Shores, California 94065, Attention: President, with a copy to Donald J. Bezahler, Esq., Baer Marks & Upham LLP, 805 Third Avenue, New York, New York 10022; or (ii) if to a Holder, at the address set forth on the signature pages of the Subscription Agreements, or at such other address as any such party furnishes by notice given in accordance with this Section 9. (b) Failure of any party to exercise any right or remedy under this Agreement or otherwise, or delay by a party in exercising such right or remedy, will not operate as a waiver thereof. (c) This Agreement shall be enforced, governed and construed in all respects in accordance with the laws of the State of New York, without giving effect to principles of conflicts of law applied in such State. In the event that any provision of this Agreement is invalid or unenforceable under any applicable statute or rule of law, then such provision shall be deemed inoperative to the extent that it may conflict therewith and shall be deemed modified to conform with such statute or rule of law. Any provision hereof which may prove invalid or unenforceable under any law shall not affect the validity or enforceability of any other provision hereof. (d) This Agreement constitutes the entire agreement between the parties hereto with respect to the subject matter hereof. Any provision of this Agreement may be amended and the observance thereof may be waived (either generally or in a particular instance and either retroactively or prospectively), only by a writing executed by the Company and a majority of the Holders. Any amendment or waiver effected in accordance with this Section 9 shall be binding upon the Holders and the Company. -9- (e) Any person or entity is deemed to be a Holder of Registrable Securities whenever such person or entity owns of record such Registrable Securities. If the Company receives conflicting instructions, notices or elections from two or more persons or entities with respect to the same Registrable Securities, the Company shall be entitled to act upon the basis of instructions, notice or election received from the registered owner of such Registrable Securities. (f) This Agreement may be executed in counterparts, each of which shall be an original, but all of which shall constitute one instrument. (g) The parties hereto agree that irreparable harm would occur to the Holders in the event that any of the provisions of this Agreement were not performed by the Company, and that money damages are an inadequate remedy for breach of this Agreement because of the difficulty of ascertaining the amount of damage that would be suffered by the Holders in the event that this Agreement is not performed in accordance with its terms or conditions or is otherwise breached. It is accordingly agreed that the Holders shall be entitled to an injunction or injunctions to prevent breaches of this Agreement by the Holders and to enforce specifically the terms and provisions hereof in any court of the United States or any state having jurisdiction, this being in addition to any other remedy to which the Holders are entitled at law or in equity or otherwise. [Remainder of page intentionally left blank] -10- IN WITNESS WHEREOF, each party hereto has caused this Agreement to be executed on its behalf as of the date first set forth above. COMMUNICATION INTELLIGENCE CORPORATION By:_______________________________________ Name: Philip S. Sassower Title: Chairman of the Executive Committee INVESTORS: INDIVIDUAL: ______________________________________ Address:___________________ Name: ___________________________ TRUST: Trust Name: Address:___________________ ___________________________ By:___________________________________ Name & Title: PARTNERSHIP: Partnership Name: Address:___________________ ___________________________ By:______________________________________ Name & Title: CORPORATION: Corporation Name: Address:___________________ ___________________________ By:___________________________________ Name & Title: RETIREMENT PLAN Plan Name: Address:___________________ ___________________________ By:___________________________________ Name & Title: -11-