SIXTH AMENDMENT TO CREDIT AGREEMENT THIS SIXTH AMENDMENT TO CREDIT AGREEMENT dated as of October 21, 1998 ("this Amendment") is by and between NORSTAN, INC., a Minnesota corporation (the "Borrower"), the banks which are signatories hereto (individually, a "Bank" and, collectively, the "Banks") and U.S. BANK NATIONAL ASSOCIATION, a national banking association, one of the Banks, as agent for the Banks (in such capacity, the "Agent"). RECITALS A. The Borrower, U.S. Bank National Association (in its individual corporate capacity, "U.S. Bank"), M&I Marshall & Ilsley Bank ("M&I Bank"), Harris Trust and Savings Bank ("Harris"), Norwest Bank Minnesota, National Association ("Norwest," and, together with U.S. Bank, M&I Bank and Harris collectively, the "Banks") and the Agent are parties to a Credit Agreement dated as of July 23, 1996, as amended by a First Amendment dated as of October 11, 1996, a Second Amendment dated as of September 26, 1997, a Third Amendment dated as of March 20, 1998, a Fourth Amendment dated as of July 23, 1998 and a Fifth Amendment dated as of September 28, 1998 (as so amended, the "Credit Agreement"). B. The parties hereto desire to amend the Credit Agreement in the respects hereinafter set forth. NOW, THEREFORE, in consideration of the premises and for other good and valuable consideration the receipt and adequacy of which are hereby acknowledged, the parties hereto hereby agree as follows: Section 1. DEFINITIONS. Capitalized terms used herein and not otherwise defined herein, but which are defined in the Credit Agreement, shall have the meanings ascribed to such terms in the Credit Agreement unless the context otherwise requires. Section 2. AMENDMENTS TO CREDIT AGREEMENT. Subject to Section 4 hereof, the Credit Agreement is hereby amended as follows: (a) Exhibit 1.1A to the Credit Agreement is deleted and Exhibit A of this Amendment is inserted in its place. Section 3. REPRESENTATIONS AND WARRANTIES OF THE BORROWER. To induce the Banks and the Agent to execute and deliver this Amendment (which representations and warranties shall survive the execution and delivery of this Amendment), the Borrower represents and warrants to the Agent and the Banks that: [Signature Page to Sixth Amendment to Credit Agreement] S-1 (a) this Amendment, the Amended M&I Bank Note (as hereinafter defined) and the Amended Norwest Note (as hereinafter defined) have been duly authorized, executed and delivered by it and this Amendment, the Amended M&I Bank Note and the Amended Norwest Note constitute the legal, valid and binding obligations of the Borrower enforceable against the Borrower in accordance with their respective terms, subject to limitations as to enforceability which might result from bankruptcy, insolvency, reorganization, moratorium or similar laws or equitable principles relating to or limiting creditors' rights generally; (b) the Credit Agreement, as amended by this Amendment, constitutes the legal, valid and binding obligation of the Borrower enforceable against the Borrower in accordance with its terms, subject to limitations as to enforceability which might result from bankruptcy, insolvency, reorganization, moratorium or similar laws or equitable principles relating to or limiting creditors' rights generally; (c) the execution, delivery and performance by the Borrower of this Amendment, the Amended M&I Bank Note and the Amended Norwest Note (i) have been duly authorized by all requisite corporate action and, if required, shareholder action, (ii) do not require the consent or approval of any governmental or regulatory body or agency, and (iii) will not (A) violate (1) any provision of law, statute, rule or regulation or its certificate of incorporation or bylaws, (2) any order of any court or any rule, regulation or order of any other agency or government binding upon it, or (3) any provision of any material indenture, agreement or other instrument to which it is a party or by which any of its properties or assets are or may be bound, or (B) result in a breach of or constitute (alone or with due notice or lapse of time or both) a default under any indenture, agreement or other instrument referred to in clause (iii)(A)(3) of this Section 3(c); (d) as of the date hereof, no Default or Event of Default has occurred which is continuing; and (e) all the representations and warranties contained in Article IV of the Credit Agreement are true and correct in all material respects with the same force and effect as if made by the Borrower on and as of the date hereof. Section 4. CONDITIONS TO EFFECTIVENESS OF THIS AMENDMENT. This Amendment shall not become effective until, and shall become effective on the date (the "Sixth Amendment Effective Date") when, each and every one of the following conditions shall have been satisfied: (a) executed counterparts of this Amendment, duly executed by the Borrower and each of the Banks, shall have been delivered to the Agent; (b) M&I Bank shall have received a new promissory note substantially in the form attached hereto as Exhibit B (the "Amended M&I Bank Note"), which Amended M&I Bank Note shall constitute an amendment and restatement of the Revolving Note dated July 23, 1998 payable to M&I Bank; [Signature Page to Sixth Amendment to Credit Agreement] S-2 (c) Norwest shall have received a new promissory note substantially in the form attached hereto as Exhibit C duly executed by the Borrower (the "Amended Norwest Note"), which Amended Norwest Note shall constitute an amendment and restatement of the Revolving Note dated September 28, 1998 payable to Norwest; (d) the Agent shall have received from each Guarantor a Consent and Agreement of Guarantor in the form of Exhibits D-1 through D-8 hereto (the "Guarantor Agreements") duly completed and executed by such Guarantor; (e) the Agent shall have received a copy of the resolutions of the Board of Directors of the Borrower authorizing the execution, delivery and performance by the Borrower of this Amendment, the Amended M&I Bank Note and the Amended Norwest Note certified by an officer thereof, together with a certificate of an officer of the Borrower certifying as to the incumbency and the true signatures of the officers authorized to execute this Amendment, the Amended M&I Bank Note and the Amended Norwest Note on behalf of the Borrower; and (f) the Agent shall have received the favorable opinion of counsel to Borrower, covering the matters set forth in Exhibit E hereto. Upon the Sixth Amendment Effective Date, the Agent shall notify the Borrower and the Banks that this Amendment has become effective, but the failure of the Agent to give such notice shall not affect the validity of this Amendment or prevent it from becoming effective. Section 5. COUNTERPARTS AND EFFECTIVENESS. This Amendment may be executed in any number of counterparts, and by different parties hereto in separate counterparts, each of which when so executed and delivered shall be deemed an original, but all such counterparts together shall constitute but one of the same instrument. Section 6. LEGAL EXPENSES. The Borrower agrees to reimburse the Agent for all reasonable out-of-pocket expenses (including attorneys' fees and legal expenses of Dorsey & Whitney LLP, counsel for the Agent) incurred in connection with the negotiation, preparation, execution and delivery of this Amendment. Section 7. AFFIRMATION. Each party hereto affirms and acknowledges that (a) the Credit Agreement as amended by this Amendment remains in full force and effect in accordance with its terms, (b) all references to the "Credit Agreement" or any similar term contained in any other Loan Document shall be deemed to be references to the Credit Agreement as amended hereby and (c) all references to the "Revolving Notes" or any similar term contained in the Credit Agreement or any other Loan Document shall be deemed to be references to the Amended M&I Bank Note, the Amended Norwest Note and the Revolving Notes previously issued by the Borrower to each of U.S. Bank and Harris. Section 8. CHOICE OF LAW. This Amendment shall be governed by, and construed in accordance with, the internal law, and not the law of conflicts, of the State of Minnesota, but giving effect to federal laws applicable to national banks. [Signature Page to Sixth Amendment to Credit Agreement] S-3 Section 9. SUCCESSORS AND ASSIGNS. This Amendment shall be binding upon the Borrower, the Banks, the Agent and their respective successors and assigns, and shall inure to the benefit of the Borrower, the Banks and the successors and assigns of the Banks and the Agent. [THE REMAINDER OF THIS PAGE IS INTENTIONALLY LEFT BLANK] [Signature Page to Sixth Amendment to Credit Agreement] S-4 IN WITNESS WHEREOF, the parties hereto have caused this Amendment to be executed as of the day and year first above written. NORSTAN, INC. By /s/ Robert J. Vold -------------------------------- Its Treasurer ---------------------------- U.S. BANK NATIONAL ASSOCIATION, as a Bank and as Agent By /s/ David Shapiro -------------------------------- Its Assistant Vice President ---------------------------- M & I MARSHALL & ILSLEY BANK By /s/ Doug Nelson -------------------------------- Its Vice President ---------------------------- By /s/ Stephen F. Geimer -------------------------------- Its Vice President ---------------------------- HARRIS TRUST & SAVINGS BANK By /s/ George M. Dluhy -------------------------------- Its Vice President ---------------------------- NORWEST BANK MINNESOTA, NATIONAL ASSOCIATION By /s/ Brad Sullivan -------------------------------- Its Portfolio Manager ---------------------------- [Signature Page to Sixth Amendment to Credit Agreement] S-5 EXHIBIT 1.1A TO SIXTH AMENDMENT TO CREDIT AGREEMENT EXHIBIT 1.1A TO CREDIT AGREEMENT REVOLVING COMMITMENT AMOUNTS AND SUBLIMITS Revolving Commercial Standby Commitment Revolving Paper Letter of Credit Bank Amount Percentage Sublimit Sublimit - -------- ----------- ---------- ----------- ---------------- U.S. Bank $40,000,000 40% $12,000,000 $ 2,000,000 National Association Harris Trust $20,000,000 20% $ 6,000,000 $ 1,000,000 And Savings Bank Marshall & $20,000,000 20% $ 6,000,000 $ 1,000,000 Ilsley Bank Norwest Bank $20,000,000 20% $ 6,000,000 $ 1,000,000 Minnesota, National Association ------------ ----- ----------- ----------- Total $100,000,000 100% $30,000,000 $ 5,000,000 A-1