Exhibit 10.2




                            THE SERVICEMASTER COMPANY

                      RESTRICTED STOCK UNIT AWARD AGREEMENT

                                November 1, 2004


         The ServiceMaster Company (the "Company") hereby grants to Jonathan P.
Ward (the "Holder") as of November 1, 2004 (the "Grant Date"), pursuant to the
provisions of the ServiceMaster 2003 Equity Incentive Plan (the "Plan"), a
restricted stock unit award of 367,826 restricted stock units (the "Restricted
Stock Units") (the "Award"), each representing the right to receive one share of
the Company's common stock, $.01 par value ("Stock"), upon and subject to the
restrictions, terms and conditions set forth below. Capitalized terms not
defined herein shall have the meanings specified in the Plan. For purposes of
this Agreement, the Award shall be treated as a Restricted Stock Award within
the meaning of the Plan. "Stock Unit" means a Restricted Stock Unit that is no
longer subject to forfeiture or a stock unit that is granted or credited without
being subject to forfeiture.

     1. Award Subject to  Acceptance  of Agreement.  The Award shall be null and
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void unless the Holder shall accept this  Agreement by executing it in the space
provided below and returning it to the Company.

     2. Restriction Period and Vesting.
        ------------------------------

          (a) The Award shall vest (1) with respect to 91,956  Restricted  Stock
Units on November 1, 2007; (2) with respect to 91,956  Restricted Stock Units on
November 1, 2009; (3) with respect to 183,914  Restricted Stock Units on (i) the
termination of the Holder's  employment with the Company on or after May 6, 2012
for any reason  other than for Cause (as  defined  in the  Employment  Agreement
between  the  Holder  and the  Company of even date  herewith  (the  "Employment
Agreement"))  and (ii) the Holder's  delivery to the Board after May 6, 2009 and
prior to May 6,  2010 of a CEO  succession  plan that is  approved  by the Board
(which approval shall not be unreasonably  withheld), or (4) earlier pursuant to
Section 2(b) or 2(c) hereof or Section 5.8 of the Plan.

          (b) If the Holder's  employment by the Company terminates by reason of
Disability or death,  all Restricted Stock Units shall be or become fully vested
as of the effective  date of the Holder's  termination of employment or the date
of death, as the case may be.

          (c) If the Holder's  employment by the Company is terminated  prior to
May 6, 2012 (1) by the Company for any reason other than for Disability or Cause
(as defined in the  Employment  Agreement)  or (2) by the Holder for Good Reason
(as defined in the Employment  Agreement),  the number of Restricted Stock Units
that shall be or become  fully vested as of the  effective  date of the Holder's
termination  of  employment  shall equal 367,826  multiplied by a fraction,  the
numerator of which is the number of full and partial  completed  calendar months
from and including  the Grant Date through and  including the effective  date of
the Holder's termination of employment and the denominator of which is 91.





          (d) Subject to Section 2(a), if the Holder's employment by the Company
is terminated  (1) by the Holder for any reason other than Good Reason,  (2) for
any reason other than Disability or death, or (3) by the Company for Cause,  the
portion  of the  Award  which  is not  vested  as of the  effective  date of the
Holder's  termination  of  employment  shall be forfeited by the Holder and such
portion shall be cancelled by the Company.

     3.  Reinvestment of Dividend  Equivalents.  On each date the Company pays a
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cash dividend to record owners of shares of Stock (a "Payment Date"), the Holder
shall be credited on the Payment Date, with additional  Stock Units equal to (i)
the  product  of the total  number of  Restricted  Stock  Units and Stock  Units
credited  to Holder  under this Award  immediately  prior to such  Payment  Date
multiplied  by the dollar amount of the cash dividend paid per share of Stock by
the Company on such  Payment  Date,  divided by (ii) the Fair Market  Value of a
share of Stock on such  Payment  Date.  Any such Stock  Units  shall be credited
without being subject to forfeiture.

     4. Delivery of Certificates Representing Stock Units.
        -------------------------------------------------

          (a) The Company shall hold the Restricted  Stock Units and Stock Units
subject to the Award in  book-entry  form.  Subject to  Section  6.2,  after the
termination  of the  Holder's  employment  with the Company for any reason,  the
Company shall issue to the Holder a stock  certificate  representing a number of
shares of Stock equal to the number of Stock Units credited to Holder under this
Award  upon the  later of (1) six  months  after  the  termination  of  Holder's
employment with the Company for any reason other than death or disability or (2)
between January 1 and January 31 of the year after which the Holder ceases to be
a "covered  employee"  within the  meaning  of  Section  162(m) of the  Internal
Revenue Code of 1986 (the "Issuance Date");  provided, that if there is a record
date for  determining  the record  owners of shares of Stock for the  purpose of
paying a cash  dividend  during the January in which the  issuance  occurs,  the
Holder shall have the right to receive on the related Payment Date either (i) in
the event the Holder is a record  owner as of the  record  date of the shares of
Stock to be issued on the Issuance  Date, a cash  dividend in an amount equal to
the product of the total number of shares of Stock to be issued under this Award
multiplied  by the dollar amount of the cash dividend paid per share of Stock by
the  Company  or (ii) in the event the  Holder  is not such a record  owner,  an
amount in cash equal to the  amount of the cash  dividend  determined  under the
foregoing  clause (i); and provided,  further,  that in the event of a Change in
Control and  regardless  of whether the Holder's  employment  by the Company has
terminated,  the Issuance Date shall be within 10 days of the  occurrence of the
Change in Control.  The Company shall not be required to issue fractional shares
of Stock upon settlement of the Award.

          (b) The Holder  shall have no direct or secured  claim in any specific
assets of the Company or the shares of Stock to be issued on the  Issuance  Date
and will have the status of a general unsecured creditor of the Company.

     5. Recapture Payment; Forfeiture of Restricted Stock Units.
        -------------------------------------------------------

          (a)  Notwithstanding  any provision of this Agreement,  if at any time
prior  to the date  that is one year  after  the date of  vesting  of all or any
portion of the Restricted Stock Units, the Holder:


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               (1)  directly  or  indirectly  (whether  as  owner,  stockholder,
          director, officer, employee, principal, agent, consultant, independent
          contractor,  partner  or  otherwise),  in North  America  or any other
          geographic  area in which the  Company  is then  conducting  business,
          owns, manages, operates, controls,  participates in, performs services
          for, or  otherwise  carries on, a business  similar to or  competitive
          with the business conducted by the Company or any Subsidiary; or

               (2) directly or indirectly attempts to induce any employee of the
          Company or any  Subsidiary  to terminate  his or her  employment  with
          ServiceMaster  or any  Subsidiary  of  ServiceMaster  for any  purpose
          whatsoever, or attempts directly or indirectly, in connection with any
          business to which subsection  (a)(1) applies,  to solicit the trade or
          business of any current or prospective  customer,  supplier or partner
          of the Company or any Subsidiary; or

               (3)  directly  or   indirectly   (i)  discloses  or  misuses  any
          confidential  information  or  trade  secrets  of  the  Company  or  a
          Subsidiary  of the Company,  or (ii) engages in any material  activity
          not known by the Board which could reasonably be foreseen as resulting
          in a Change in Control,

then the Holder shall pay the Company, within five business days of receipt by
the Holder of a written demand therefor, an amount in cash determined by
multiplying the number of Restricted Stock Units subject to the Award which
vested within the one-year period described above by the Fair Market Value of a
share of Stock, determined as of the date of vesting.

          (b) The Holder may be released  from the  Holder's  obligations  under
Section 5(a) only if and to the extent the Board or the Committee  determines in
its sole discretion that such a release is in the best interests of the Company.

          (c) The Holder  agrees that by  executing  this  Agreement  the Holder
authorizes the Company and its Subsidiaries to deduct any amount or amounts owed
by the Holder  pursuant to Section 5(a) from any amounts  payable by the Company
or any  Subsidiary  to the Holder,  including,  without  limitation,  any amount
payable to the Holder as salary,  wages,  vacation  pay or bonus.  This right of
setoff shall not be an  exclusive  remedy and the  Company's  or a  Subsidiary's
election not to exercise this right of setoff with respect to any amount payable
to the Holder shall not constitute a waiver of this right of setoff with respect
to any other amount payable to the Holder or any other remedy.

          (d) In the event that the Holder shall forfeit all or a portion of the
Restricted  Stock  Units  subject  to the  Award,  the  Holder  shall,  upon the
Company's  request,  promptly  return this  Agreement to the Company for full or
partial  cancellation,  as the case may be. Such cancellation shall be effective
regardless of whether the Holder returns this Agreement.

     6. Additional Terms and Conditions of Award.
        ----------------------------------------

          6.1 Nontransferability of Award. Prior to the Issuance Date, the Stock
              ---------------------------
Units and Restricted Stock Units may not be transferred by the Holder other than
(i) by will  or the  laws of  descent  and  distribution  or  (ii)  pursuant  to
beneficiary designation procedures approved by the Company. Except to the extent
permitted by the foregoing  sentence prior to the Issuance Date,



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the  Stock  Units  and  Restricted  Stock  Units  may not be sold,  transferred,
assigned, pledged, hypothecated, encumbered or otherwise disposed of (whether by
operation of law or otherwise) or be subject to execution, attachment or similar
process. Upon any attempt to so sell, transfer,  assign, pledge,  hypothecate or
encumber,  or otherwise  dispose of such Stock Units or Restricted  Stock Units,
the Award shall immediately become null and void.

          6.2 Withholding Taxes.
              -----------------

          (a) As a  condition  precedent  to the  delivery  to the Holder of any
shares of Stock  subject to the Award,  the Holder  shall,  upon  request by the
Company,  pay to the Company such amount of cash as the Company may be required,
under all applicable  federal,  state,  local or other laws or  regulations,  to
withhold and pay over as income or other  withholding  taxes (the  "Required Tax
Payments")  with  respect to the Award.  If the Holder shall fail to advance the
Required Tax  Payments  after  request by the  Company,  the Company may, in its
discretion,  deduct any Required Tax Payments from any amount then or thereafter
payable by the Company or a Subsidiary to the Holder.

          (b) The Holder  may elect to satisfy  the  obligation  to advance  the
Required Tax Payments by any of the following  means:  (1) a cash payment to the
Company  pursuant to Section 6.2(a),  (2) delivery (either actual delivery or by
attestation  procedures established by the Company) to the Company of previously
owned whole shares of Stock (which the Holder has good title,  free and clear of
all liens and  encumbrances)  having a Fair Market  Value,  determined as of the
date the obligation to withhold or pay taxes first arises in connection with the
Award (the "Tax Date"), equal to the Required Tax Payments,  (3) authorizing the
Company to withhold  from the shares of Stock  otherwise  to be delivered to the
Holder  pursuant to the Award,  a number of whole  shares of Stock having a Fair
Market Value, determined as of the Tax Date, equal to the Required Tax Payments,
(4) a cash payment by a broker-dealer acceptable to the Company through whom the
Holder has sold the shares with respect to which the Required Tax Payments  have
arisen, except as prohibited by Section 402 of the Sarbanes-Oxley Act of 2002 or
(5) any  combination  of  (1),  (2) and  (3).  The  Committee  shall  have  sole
discretion  to  disapprove  of an election  pursuant to any of clauses  (2)-(5).
Shares of Stock to be  delivered or withheld may not have a Fair Market Value in
excess of the minimum  amount of the  Required Tax  Payments.  Any fraction of a
share of Stock which would be required to satisfy  such an  obligation  shall be
disregarded and the remaining amount due shall be paid in cash by the Holder. No
certificate  representing a share of Stock shall be delivered until the Required
Tax Payments have been satisfied in full.

          6.3  Adjustment.  In the event of any  stock  split,  stock  dividend,
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recapitalization,  reorganization, merger, consolidation,  combination, exchange
of shares,  liquidation,  spin-off or other similar change in  capitalization or
event,  or any  distribution  to  holders  of Stock  other  than a regular  cash
dividend,  the number  and class of  securities  subject  to the Award  shall be
appropriately adjusted by the Committee. The decision of the Committee regarding
any such adjustment shall be final, binding and conclusive.

          6.4  Compliance  with  Applicable  Law.  The Award is  subject  to the
               ---------------------------------
condition that if the listing,  registration or  qualification  of the shares of
Stock to be issued  under the Award upon any  securities  exchange  or under any
law, or the consent or approval of any  governmental


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body, or the taking of any other action is necessary or desirable as a condition
of, or in connection  with,  the vesting or delivery of shares  hereunder,  such
shares  of Stock  shall  not be  delivered,  in whole  or in part,  unless  such
listing,  registration,  qualification,  consent  or  approval  shall  have been
effected or obtained,  free of any conditions not acceptable to the Company. The
Company agrees to use  reasonable  efforts to effect or obtain any such listing,
registration, qualification, consent or approval.

          6.5  Original  Issue or  Transfer  Taxes.  The  Company  shall pay all
               -----------------------------------
original  issue or  transfer  taxes and all fees and  expenses  incident to such
delivery, except as otherwise provided in Section 6.2.

          6.6 No Voting  Rights.  The Holder  shall not have any  voting  rights
              -----------------
unless and only to the extent shares of Stock are issued on the Issuance Date.

          6.7 Award Confers No Rights to Continued Employment. In no event shall
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the granting of the Award or its  acceptance  by the Holder give or be deemed to
give the  Holder  any  right  to  continued  employment  by the  Company  or any
affiliate of the Company.

          6.8  Decisions of Board or a Committee of the Board.  The Board or the
               ----------------------------------------------
Committee  shall  have the right to  resolve  all  questions  which may arise in
connection with the Award.  Any  interpretation,  determination  or other action
made or taken by the Board or the Committee regarding the Plan or this Agreement
shall be final, binding and conclusive.

          6.9 Agreement  Subject to the Plan.  This  Agreement is subject to the
              ------------------------------
provisions of the Plan and shall be  interpreted  in accordance  therewith.  The
Holder hereby acknowledges receipt of a copy of the Plan.

     7. Miscellaneous Provisions.
        ------------------------

          7.1 Meaning of Certain Terms.
              ------------------------

          (a) As used herein,  the term "vest"  shall mean no longer  subject to
forfeiture.

          (b) As used  herein,  "Disability"  shall mean  Holder's  absence from
Holder's  duties with the  Company or its  affiliated  companies  on a full-time
basis for at least 180 consecutive  days as a result of Holder's  incapacity due
to physical or mental illness.

          (c) As used herein, employment by the Company shall include employment
by a corporation  which is a "subsidiary  corporation"  of the Company,  as such
term is defined in section  424 of the Code.  References  in this  Agreement  to
sections  of the Code shall be deemed to refer to any  successor  section of the
Code or any successor internal revenue law.

          7.2 Modification,  Waiver and Invalidity.  The parties may modify this
              ------------------------------------
Agreement  only by  written  instrument  signed by each of the  parties  hereto.
Failure  by either  party to enforce a  provision  of this  Agreement  shall not
constitute a waiver of that or any provision of this  Agreement.  The invalidity
or  unenforceability  of any  provision of this  Agreement  shall not affect the
validity or enforceability of any other provision of this Agreement.



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          7.3 Successors.  This Agreement shall be binding upon and inure to the
              ----------
benefit of any  successor or successors of the Company and any person or persons
who  shall,  upon the death of the  Holder,  acquire  any  rights  hereunder  in
accordance with this Agreement or the Plan.

          7.4 Notices. All notices,  requests or other  communications  provided
              -------
for in this  Agreement  shall  be  made,  if to the  Company,  to the  Corporate
Secretary at The  ServiceMaster  Company,  3250 Lacey Road,  Suite 600,  Downers
Grove,  Illinois  60515,  and if to the  Holder,  to the  address  of the Holder
contained  in  the   Company's   records.   All   notices,   requests  or  other
communications  provided for in this  Agreement  shall be made in writing either
(a) by personal delivery,  (b) by facsimile with confirmation of receipt, (c) by
mailing  in the  United  States  mails to the last  known  address  of the party
entitled thereto, (d) by express courier service or (e) electronic mail delivery
system.  The  notice,  request  or other  communication  shall be  deemed  to be
received  upon  personal  delivery,  upon  confirmation  of receipt of facsimile
transmission,  or upon receipt by the party entitled thereto if by United States
mail,  express courier service or return receipt of electronic  delivery system;
provided,  however, that if a notice, request or other communication sent to the
Company is not received during regular  business hours, it shall be deemed to be
received on the next succeeding business day of the Company.

          7.5 Governing Law. This  Agreement,  the Award and all  determinations
              -------------
made and actions taken pursuant hereto and thereto,  to the extent not otherwise
governed by the laws of the United States,  shall be governed by the laws of the
State of Delaware and construed in accordance therewith without giving effect to
conflicts of laws principles.

          7.6 Counterparts.  This Agreement may be executed in two counterparts,
              ------------
each of which  shall be  deemed an  original  and both of which  together  shall
constitute one and the same instrument.

                                   THE SERVICEMASTER COMPANY


                                   By:/s/ Sandra L. Groman
                                      ----------------------------------
                                      Name:  Sandra L. Groman
                                      Title:  Corporate Secretary


Accepted this 1st day of November, 2004

        /s/ Jonathan P. Ward
- -------------------------------------------
         Jonathan P. Ward
             - Holder -









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