AMENDED AND RESTATED
                          CERTIFICATE OF INCORPORATION
                                       OF
                            THE SERVICEMASTER COMPANY
                           (amended as of May 9, 2005)


                                   ARTICLE ONE

                                      NAME

     1.1 The name of the corporation is:

                                     The ServiceMaster Company

The corporation was originally incorporated under the name "ServiceMaster
Incorporated of Delaware" by means of a Certificate of Incorporation filed on
September 11, 1991.


                                   ARTICLE TWO

                     REGISTERED OFFICE AND REGISTERED AGENT

     2.1 The  address  of the  corporation's  registered  office in the State of
Delaware is 1209 Orange  Street,  Wilmington,  Delaware  19801.  The name of its
registered agent at such address is Corporation Trust Company. The corporation's
books,  records,  documents and other papers may be maintained outside the State
of Delaware.


                                  ARTICLE THREE

                                    RESERVED


                                  ARTICLE FOUR

                                     PURPOSE

     4.1 The  purpose  of the  corporation  is to  engage in any  lawful  act or
activity for which  corporations may be organized under the General  Corporation
Law of the State of Delaware.






                                  ARTICLE FIVE

                                AUTHORIZED SHARES

     5.1   Authorized   Shares.   The  total   number   of  shares  of   capital
           -----------------
stock  which  the  corporation  has  authority  to  issue  is
1,011,000,000 shares, consisting of:

               (1)  11,000,000  shares of  Preferred  Stock,  par value $.01 per
                    share (the "Preferred Stock"); and

               (2)  1,000,000,000  shares of Common  Stock,  par value $0.01 per
                    share (the "Common Stock").

     5.2  Preferred  Stock.  Shares of  Preferred  Stock may be issued from time
          ---------------
to time in one or more  series.  The Board of  Directors of the
corporation is hereby authorized to determine and alter all rights,  preferences
and  privileges  and  qualifications,   limitations  and  restrictions   thereof
(including,  without limitation,  voting rights and the limitation and exclusion
thereof)  granted to or imposed  upon any wholly  unissued  series of  Preferred
Stock and the number of shares  constituting any such series and the designation
thereof,  to determine whether fractional shares can be issued in any particular
series and, if so, the nature of the fractional interests which can be issued in
that series,  and to increase or decrease (but not below the number of shares of
such series then  outstanding) the number of shares of any series  subsequent to
the issue of shares  of that  series  then  outstanding.  In case the  number of
shares of any series is so decreased,  the shares  constituting  such  reduction
shall  resume the  status  which such  shares had prior to the  adoption  of the
resolution originally fixing the number of shares of such series.

     5.3  Common  Stock.  Shares  of  Common  Stock  may  be  issued  from  time
          ------------
to time in accordance with the provisions of this Section 5.3.

                  5.3.1  Voting Rights.  Except as otherwise required by
                         -------------
         applicable law, holders of Common Stock shall be entitled to one vote
         per share on all matters to be voted on by the stockholders of the
         corporation.

                  5.3.2 Dividends. Subject to the provisions of the Preferred
                        ---------
         Stock, as and when dividends are declared or paid thereon, whether in
         cash, property or securities of the corporation, the holders of Common
         Stock shall be entitled to participate in such dividends ratably on a
         per share basis.

                  5.3.3 Liquidation. Subject to the provisions of the Preferred
                        -----------
         Stock, the holders of the Common Stock shall be entitled to participate
         ratably on a per share basis in all distributions to the holders of
         Common Stock in any liquidation, dissolution or winding up of the
         corporation.

                                       2


     5.4  Definition  of  Voting  Class and  Common  Voting  Class.  If only one
          --------------------------------------------------
class of stock is entitled to be voted on any  particular  issue on which a
stockholder  vote is taken at any particular meeting of the stockholders,
the term "voting class" as used in this Certificate refers to that class when it
is applied to that particular issue. If shares in two or more classes are to be
voted  together  without  separate class votes on any  particular  issue at any
particular  meeting of the  stockholders, then all of those classes shall be
deemed to constitute a single  "voting class" for purposes of that issue.  The
voting class which  consists of or includes the Common Stock shall be deemed the
"common voting class."


                                   ARTICLE SIX

                                    EXISTENCE

     6.1 The corporation shall have perpetual existence.


                                  ARTICLE SEVEN

                                    DIRECTORS

     7.1  Total   Number  of   Directors.   The  number  of  directors  of  this
          -------------------------
corporation   shall  be  determined  in  the  manner prescribed in the Bylaws
of the  corporation,  except that such number shall not be less than three.

     7.2  Classification.  The  directors of this  corporation  shall be divided
          --------------
into three classes having terms so that (i) each class shall come
up for election by stockholders  every three years,  (ii) one class of directors
shall come up for election in every  calendar year  beginning with calendar year
1998, and (iii) not more than one class of directors  shall come up for election
in any calendar year. Each of the three classes of directors established by this
Article  Seven shall be  designated  at any given time by the  calendar  year in
which  such  class next comes up for  election  after the given  time.  The term
"triennial election" when applied to any particular class of directors means the
election by stockholders of persons to fill all  directorship  positions in that
class existing at the time of such election which shall occur in a calendar year
in which  positions in that class come up for election  provided that if for any
reason no election by stockholders of persons to fill all directorship positions
in that class  existing at the time of such  election  shall occur in a calendar
year in  which  positions  in such  class  come up for  election,  then  (i) the
stockholders  shall be entitled to act once at any time after the  conclusion of
that year and prior to the year in which that  class next comes up for  election
to elect persons to fill all  directorship  positions in that class  existing at
the time of such election and (ii) any election  which shall occur in accordance
with clause (i) shall be deemed to be a "triennial election "for that particular
class.

                                       3


     7.3 Term. Each person elected to the Board shall be deemed elected for
         ----
a period (which shall be deemed a "term") beginning at the time of such election
and ending after the earliest of (i) the next triennial election of directors in
the class to which the director shall have been elected which first occurs after
such director's election,  (ii) the resignation of such person from the Board or
from a position on the Board in the class to which he shall have been elected in
such  election,  (iii) the death of such  person,  or (iv) the  removal  of such
person from the Board in accordance with this Certificate of  Incorporation  and
applicable  law. A person  elected to the Board  shall cease to be a director at
the end of the term to which he or she has been elected (the "old term")  unless
such person shall have been  separately  elected to a new term  beginning at the
end of the old term. A person shall be deemed to be a "sitting  director" at all
times  during  each term  during  which he or she shall  serve on the Board (and
without  limiting by  implication  the  provisions in the first sentence of this
Section 7.3, a person shall be deemed to cease to be a "sitting director" at the
earliest  time after any  election of such person to the Board at which an event
described  in clauses  (i)-(iv) in the first  sentence in this Section 7.3 shall
occur unless the person shall have been elected  prior to the time to a new term
beginning not later than that time and continuing after that time).

     7.4 Number of  Positions  in Each Class.  The number of  positions  in each
         ---------------------------------
class of  directors  shall be  determined  as prescribed in the Bylaws of the
corporation.  If the number of positions in any class of  directors  shall be
reduced at any time which does not  coincide  with triennial election for that
class, then any person who was elected as a director in the class which has been
reduced may, by the  affirmative  vote of a majority of the sitting  directors,
be removed  from his or her  position as a director, with such removal being
effective on the date on which such majority takes such action.  The removal of
a director pursuant to the preceding  sentence shall not create a vacancy on the
Board.  If the  number of  positions  in any class of directors  shall be
reduced at any time which does not coincide  with  triennial election  for that
class and a majority of the sitting  directors  does not take the action
described in the preceding  provisions of this Section 7.4, then: (i)
such action  shall not shorten the term of any  incumbent  member of such class;
(ii) the effectiveness of the reduction in the number of positions in such class
shall be delayed to the extent necessary to enable each director service in such
class to complete  the term such  director  shall be serving at the time of such
reduction;  (iii)  accordingly  such reduction  shall become fully effective not
later than the next  triennial  election of  directors in that class which shall
occur  after such  reduction;  and (iv) the  persons  elected in that  triennial
election  to fill such  reduced  number of  positions  shall be deemed to be the
successors  to all  persons who shall have  previously  held  positions  in such
class.


     7.5 Independent Director Requirement.
         --------------------------------

          7.5.1. Independent Majority Requirement.  Subject to Section 7.5.6, no
                 --------------------------------
     person  shall be  elected  to any given term on the Board unless  either
     (i) such person  would be an  "independent director"  during that term
     under the standard  prescribed in Section 7.5.2 or (ii) immediately after
     giving effect to such election, a majority of the sitting  directors
     would  be  independent  directors  under  the  standard prescribed in
     Section 7.5.2.

                                       4


          7.5.2.  Independent  Director.  A  person  shall  be  an  "independent
                  ---------------------
     director"  during the entirety of any term of service on the Board if he or
     she satisfies all of the following  conditions:  (i) he or she shall affirm
     that at the time of his or her  election  for that  term  that he or she is
     independent under the standard  prescribed in Section 7.5.3, (ii) he or she
     shall agree to serve only in the capacity of independent  director for that
     term and (iii) prior to such person's  election for that term no conclusion
     shall have been reached by an Independent  Board Majority under clause (iv)
     of Section 7.5.3 which precludes that person from being independent,  under
     the standards set forth in Section 7.5.3, at the time of such election.

          7.5.3.  Independence  Standard. A person shall be deemed "independent"
                  ----------------------
     at any given time if: (i) such person  shall not have been  employed by any
     ServiceMaster  Unit (as defined in Section  7.5.5) within one year prior to
     the given  time;  (ii) such  person  shall not be a  "Related  Person"  (as
     hereinafter  defined) at the given time and shall not have been employed by
     a Related Person within one year prior to the given time; (iii) such person
     shall not be a party at the given  time to any  agreement,  requirement  or
     arrangement  under which such person may be  obligated to act in his or her
     capacity  as a director in  accordance  with  instructions  provided by any
     person who is not independent at the given time (including, but not limited
     to, a Related Person);  and (iv) an Independent  Board Majority (as defined
     in Section  7.5.5)  shall not have  concluded at or prior to the given time
     that  such  person  is  subject  to  any   relationship,   arrangement   or
     circumstance  (including any relationship  with a Related Person) which, in
     the judgment of such Independent Board Majority,  it is reasonably possible
     will interfere to an extent deemed  unacceptable by such Independent  Board
     Majority with such person's exercise of independent judgment as a director.

          7.5.4. Removal Right.
                 -------------

               7.5.4.1  If  an  Independent   Board   Majority   (determined  as
          prescribed in Section 7.5.5) shall in their sole discretion  determine
          that any person serving as an independent director either did not meet
          the standards for independence  specified in Section 7.5.3 at the time
          such  person was elected to the  particular  term in which that person
          shall be  serving at the time such  determination  shall be made or is
          not  independent  under the  standards  prescribed  in  Section  7.5.3
          (whether by reason of any finding made  pursuant to clause (iv) in the
          first  sentence in Section 7.5.3 after such  person's  election or for
          any other reason),  then the Independent Board Majority shall have the
          right to remove  such  person  from the Board at any time  during  the
          particular term.

               7.5.4.2  The removal of a director  pursuant  to Section  7.5.4.1
          shall be  effective  upon the delivery to Chief  Executive  Officer of
          this corporation of a written document signed by all of the members of
          the  Independent  Board  Majority  in which such  persons (i) make the
          determination  required for removal by the preceding sentence and (ii)
          elect to remove the director.


                                       5




               7.5.4.3 In no event shall an Independent Board Majority or anyone
          else have the right or power under or by reason of this Section  7.5.4
          to remove any particular  person from the Board unless that particular
          person  shall  have  agreed in  writing  to serve in the  capacity  of
          independent  director  for the term during  which such  removal  would
          occur.

          7.5.5.  Definitions.  Each of the terms  defined in this Section 7.5.5
                  -----------
     has the meaning set forth in this Section 7.5.5  whenever such term is used
     in this Certificate of Incorporation.

          Related Person. The term "Related Person" has the meaning set forth in
          --------------
     Section 8.2, the provisions of which are incorporated in this Article Seven
     by reference.  A person shall be deemed a "Related  Person" for purposes of
     this Article Seven if such person  constitutes a Related Person at the time
     as of which the term shall be applied under the terms of the Certificate of
     Incorporation governing this corporation as constituted at that time.

          Beneficially  Owns.  The term  "Beneficially  Owns has the meaning set
          -----------------
     forth in Section 8.2

          Independent  Board  Majority.  The term  "Independent  Board Majority"
          ----------------------------
     means  a  majority  of the  group  comprised  of all  individuals  who  are
     independent  sitting  directors  at the  time at which  the  term  shall be
     applied.

          ServiceMaster  Unit.  Each of the  following  shall be  deemed to be a
          -------------------
     "ServiceMaster  Unit" for the purpose of this Certificate of Incorporation:
     this  corporation and any  corporation,  partnership  (limited or general),
     limited liability company or other entity which this corporation shall have
     the power to control, either directly or indirectly.

          7.5.6  Inapplicability of Section 7.5.1 in Certain Cases.  Anything in
                 -------------------------------------------------
     this Section 7.5 to the contrary notwithstanding, the provisions of Section
     7.5.1  shall not apply to the  election  of a person as a  director  of the
     Corporation if, at the time of such election, a Related Person Beneficially
     Owns at least eighty percent (80%) of the shares of Common Stock which were
     outstanding at the time at which the vote on such person shall occur.

     7.6  Vacancies.  Any vacancy in any position in any class which shall occur
          ---------
between  triennial   elections  of  directors  in  that  class  for  any  reason
(including, but not limited to, any reason specified in clauses (ii)-(iv) in the
first sentence in Section 7.3 or any increase in the number of positions in that
class made  pursuant  to this  corporation's  Bylaws)  may be filled by a person
elected by the  affirmative  vote of a majority of the sitting  directors at the
time of such election.


                                       6




     7.7  Termination  of  Directorship  in the Case of Persons  Who Cease to be
          ----------------------------------------------------------------------
Officers.  If a person is elected  as a director  at a time when he or she is an
- --------
officer of the  Corporation and if, during the term of such person as a director
he or she ceases to hold any of the officership  positions with the Corporation,
such person's term and position as a director shall  automatically end when such
person  ceases  to be an  officer  of the  Corporation.  The Board  may,  in its
discretion, fill such vacancy by electing the person who was removed pursuant to
the preceding provisions of this Section 7.7.

     7.8 Removal:  General Limitations.  Except as otherwise provided in Section
         -------
7.4,  Section  7.5.4 and Section  7.7,  no person may be removed  from the Board
prior to the time such person's  term would end but for such removal  unless (i)
such removal  shall be for cause and (ii) such removal  shall be approved by the
record holders of the shares representing sixty-seven percent (67%) of the votes
attributable to shares in the common voting class outstanding at the record date
used to determine the stockholders entitled to vote on such matter.

     7.9  Stockholder  Election  Requirements.  Each  election of  directors  by
          -----------------------------------
stockholders  shall be by plurality vote except that an individual  shall not be
elected to the Board if such  election  is  prohibited  by Section  7.5.1 or the
individual  does not meet  the  qualifications  which  may be  required  by this
Corporation's  Bylaws as  constituted  at the time of such  election.  The Board
shall  have the  right to adopt  Bylaw  provisions  to  implement  and apply the
provisions  in the preceding  sentence and to achieve the outcome  prescribed in
the  preceding  sentence.  Election of Directors  need not be by written  ballot
unless the Bylaws of this Corporation shall so provide.


                                  ARTICLE EIGHT

                          CERTAIN BUSINESS COMBINATIONS

     8. Stockholder Vote Required for Approval of Certain Business Combinations
        -----------------------------------------------------------------------

          8.1 80% Requirement.  The affirmative vote of the holders of not less
              ---------------
     than eighty  percent  (80%) of the  outstanding  shares of the Common Stock
     held by stockholders other than a "Related Person" (as hereinafter defined)
     shall be  required  for the  approval  or  authorization  of any  "Business
     Combination"  (as hereinafter  defined) of the corporation with any Related
     Person;  provided,  that the foregoing 80% voting  requirement shall not be
     applicable if an  Independent  Board Majority (as defined in Section 7.5.5)
     either  (a) has  expressly  approved  in  advance  the  acquisition  of the
     outstanding  shares of Common  Stock that  caused  such  Related  Person to
     became  a  Related  Person  or (b) has  expressly  approved  such  Business
     Combination  either in advance of or  subsequent  to such Related  Person's
     having become a Related Person.

          8.2 Definitions. Each of the terms defined in this Section 8.2 has the
              -----------


                                       7




     meaning set forth in this  Section 8.2  whenever  such term is used in this
     Certificate of Incorporation:

               Business Combination.  The term "Business Combination" shall mean
               --------------------
          (a) any merger or consolidation of this corporation or a subsidiary of
          this corporation with or into a Related Person;  (b) any sale,  lease,
          exchange, transfer or other disposition of all or any Substantial Part
          (hereinafter   defined)  of  the  assets  either  of  the  corporation
          (including  without  limitation any voting securities of a subsidiary)
          or of a subsidiary of the  corporation  to a Related  Person;  (c) any
          merger  or  consolidation  of a  Related  Person  with  or  into  this
          corporation or a subsidiary of this corporation;  (d) any sale, lease,
          exchange, transfer or other disposition of all or any Substantial Part
          of the assets of a Related Person to this  corporation or a subsidiary
          of  this  corporation;  (e) the  issuance  of any  securities  of this
          corporation or a subsidiary of this  corporation to a Related  Person;
          (f) any recapitalization  that would have the effect of increasing the
          voting power of a Related Person;  and (g) any agreement,  contract or
          other arrangement  providing for any of the transactions  described in
          this definition of a Business Combination.

               Exchange  Act.  The term  "Exchange  Act"  means  the  Securities
               -------------
          Exchange  Act of 1934 as in effect on the  Filing  Date or at any time
          thereafter.

               Filing Date.  The term "Filing Date" has the meaning set forth in
               -----------
          Section 10.1.

               Beneficially Owns. The term  "Beneficially  Owns" has the meaning
               -----------------
          set  forth in Rule  13d-3 of the  General  Rules  and  Regulations  as
          promulgated  under the  Exchange  Act and as in  effect on the  Filing
          Date.

               Affiliates   and   Associates.   The   terms   "Affiliates"   and
               -----------------------------
          "Associates"  have the  meaning set forth in Rule 12b-2 of the General
          Rules and Regulations as promulgated  under the Exchange Act and as in
          effect on the Filing Date.

               Related Person.  The term "Related Person" shall mean and include
               --------------
          (i) any individual, corporation, partnership or other person or entity
          which, together with its Affiliates and Associates,  Beneficially Owns
          in the  aggregate  fifteen  percent  (15%) or more of the  outstanding
          Common  Stock,  and  (ii)  any  Affiliate  or  Associate  of any  such
          individual, corporation, partner or other person or entity.

               Substantial  Part.  The term  "Substantial  Part" shall mean more
               -----------------
          than twenty  percent  (20%) of the fair market value as  determined by
          the  Independent  Board Majority of the total  consolidated  assets of
          this corporation and its  subsidiaries  taken as a whole as of the end
          of its most  recent  fiscal  year  ended  prior to the time  that such
          determination is being made.


                                       8



     8.3 Beneficial Ownership of Common Stock. Without limitation,  any share of
         ------------------------------------
Common  Stock  that any  Related  Person  has the right to  acquire  at any time
(notwithstanding that Rule 13d-3 deems such shares to be beneficially owned only
if such right may be exercised  within 60 days)  pursuant to any  agreement,  or
upon the exercise of conversion rights, warrants or options or otherwise,  shall
be deemed to be  Beneficially  Owned by the Related Person and to be outstanding
for purposes of the definition of "Related Person."


                                  ARTICLE NINE

                                     BYLAWS

     9.1 Scope of  Bylaws.  The  Bylaws of this  corporation  shall  govern  the
         ----------------
management  and  affairs  of this  corporation,  the  rights  and  powers of the
directors,   officers,   employees  and  stockholders  of  this  corporation  in
accordance with their terms and shall govern the rights of all persons concerned
relating  in any way to this  corporation  except that if any  provision  in the
Bylaws  shall  be  irreconcilably   inconsistent  with  any  provision  in  this
Certificate of Incorporation, the provision in this Certificate of Incorporation
shall control.  Without  limiting by implication the generality of the preceding
provisions: (i) meetings of the holders of the Common Stock may be called by the
persons  and in the  manner  provided  from  time to  time in the  corporation's
Bylaws,  and may not be called by the holders of the outstanding Common Stock of
the corporation except to the extent (if any) expressly  permitted by the Bylaws
of the  corporation;  (ii)  holders  of the Common  Stock or any other  class or
series of stock the  corporation  may not take  action by  consent  in lieu of a
meeting of stockholders except to the extent (if any) expressly permitted by the
Bylaws of the corporation;  (iii) the Bylaws may prescribe  qualifications which
must be met for an  individual  to qualify for election to the Board  (including
but not limited to a requirement that the individual's candidacy and information
about the individual be provided to the Board prior to a deadline established by
the Bylaws); (iv) the Bylaws may prescribe  requirements which must be satisfied
in order to entitle  any person to obtain a vote on any  proposal at any meeting
of the  stockholders  which is not  endorsed  by the  Board  (including  but not
limited to a requirement that the proposal and information about the proposal be
provided  to the Board  prior to a deadline  established  by the Bylaws) and may
prohibit a vote at any special meeting of the stockholders upon any proposal not
endorsed by the Board and (v) the Bylaws may identify special issues which shall
not be deemed to have been  approved  unless  they  receive a higher vote by the
Board and/or by stockholders  than would otherwise be required and may prescribe
the vote required for approval of the issues so identified.

     9.2 Power to Amend or Replace the Bylaws.  The directors of the corporation
         ------------------------------------
shall have the power to amend or  replace  the  Bylaws of the  corporation.  The
holders of the Common Stock of the corporation shall not have the power to amend
or replace the Bylaws of this  corporation  unless such amendment or replacement
shall be approved  by the record  holders of eighty  percent  (80%) of the votes
attributable to shares in the common voting class outstanding at the record date
used to  determine  the  stockholders  entitled  to vote  on such  amendment  or
replacement.


                                       9



                                   ARTICLE TEN

            LIMITATION ON DIRECTORS' AND OFFICERS' PERSONAL LIABILITY

     10.1 Basic  Standard.  No person  shall have any  liability  of any kind by
          ---------------
reason of Relevant Loss (defined below) caused in whole or in part by any act or
failure to act which shall have  occurred  while such person  shall have been an
officer or director of the corporation except: (i) obligations arising under the
express terms of any written contract to which such person is a party;  (ii) the
obligation  to return  to the  corporation  an  amount up to the value  actually
realized by such person by stealing or by any other action which  constitutes  a
criminal felony; (iii) any liability imposed by contract or applicable law which
is founded on,  arises from or is related to  activities by such person (or such
person's agents or affiliates) which are in competition with any business of the
corporation or any of its Affiliates; and (iv) any other liability from which it
shall not be  possible  to exempt such  person  under  applicable  law either as
constituted  on the date on which  this  Amended  and  Restated  Certificate  of
Incorporation  is filed with the  Secretary  of State of Delaware  (the  "Filing
Date")  or at any time  thereafter.  The term  "Relevant  Loss"  designates  and
includes any loss,  damage or expense of any kind (i) experienced for any reason
by the corporation or by any entity controlled by the corporation (ii) which any
person may  experience  by reason of any  purchase  (or  failure  to  purchase),
maintenance  of an  interest  in, sale (or failure to sell) or failure to obtain
payment of any amount due on any note, debenture,  preferred stock, common stock
or other  security  issued or issuable by the  corporation  or (iii) which shall
otherwise be caused in whole or in part by or arise in connection with (or would
not have occurred but for) such person's service as a director or officer of the
corporation.  Without  limiting by  implication  the generality of the preceding
provisions  in this Section 10.1,  every  director of the  corporation  shall be
exempt  (except to the  extent  expressly  set forth  below)  from any  personal
liability  to the  corporation  or any of  the  corporation's  stockholders  for
monetary  damages  for breach of  fiduciary  duty as a director  to the  fullest
extent permitted by (i) Section 102(b)(7) of the General  Corporation Law of the
State of Delaware as constituted on the Filing Date or (ii) any provision of the
law of the State of Delaware as  constituted  at any time after the December 11,
1991.

     10.2 Amount of Liability.  The maximum  liability to which any person shall
          -------------------
be obligated to pay with respect to any  liability  which such person shall have
under  clauses  (ii) or (iv) in the first  sentence in Section  10.1 shall be an
amount equal to the value of the personal  benefit  wrongfully  realized by such
person by means of the act or failure to act giving rise to such liability.

     10.3 Effect of Change in Law. In the event there shall after  December  11,
          -----------------------
1991 be any  change in any law  relevant  to the extent to which a person may be
exempted  from  liability  by reason of any act or failure  to act which  occurs
while such person shall be an officer or director of the  corporation,  then (i)
if such change permits a broader  exemption than permitted prior to such change,
the exemption  provided by this Article Ten shall  automatically be increased to
the fullest extent which is permitted by such change and is not precluded by any
of the  express  provisions  in clauses  (i),  (ii),  (iii) or (iv) of the first
sentence  of  Section  10.1 and (ii) if such  change  reduces  the amount of the
exemption  from  liability  it is  possible to grant or provide to a director or
officer, this


                                       10



Article Ten shall be construed to eliminate or minimize as much as
possible the extent to which such change shall reduce the protection provided by
this Article Ten. Whenever possible, each provision in this Article Ten shall be
interpreted  in such manner as to be effective and valid under  applicable  law,
but if any  provision of this Article Ten shall be held to be  prohibited  by or
invalid  under  applicable  law,  then (i) such  provision  shall be  applied to
accomplish the objectives of the provision as originally  written to the fullest
extent  permitted by law and (ii) all other provisions in this Article Ten shall
remain in full force and effect.

     10.4  Amendment  of this  Article  Ten.  The terms in this  Article Ten are
           --------------------------------
expressly  intended to constitute a contract  between the  corporation  and each
person who shall at any time serve as an officer or director of the corporation.
Each  person  who  shall at any time  serve as an  officer  or  director  of the
corporation  shall be  entitled to rely (and shall be  conclusively  presumed to
have relied) upon the  protection  provided by this Article Ten. No amendment or
repeal of this  Article Ten or of any other  provision  in this  Certificate  of
Incorporation,  no merger of the  corporation  into any  other  corporation,  no
liquidation or dissolution  of the  corporation or any other  development of any
kind shall  diminish  in any way the extent of the  protection  provided by this
Article Ten with respect to any act or failure to act which shall have  occurred
prior to such  amendment,  repeal,  merger,  liquidation,  dissolution  or other
development.


                                 ARTICLE ELEVEN

                                 INDEMNIFICATION

     11.1 Covered Service.
          ---------------

          11.1.1  Basic  Scope.  The  term  "Covered  Service"   designates  and
                  ------------
     includes:  (a)  service as a director  or officer of the  corporation;  (b)
     service  by a  person  while he or she is an  officer  or  director  of the
     corporation (i) as an agent or representative  of the corporation,  (ii) in
     any other  capacity  with the  corporation,  (iii) as a director,  officer,
     employee,  agent or  representative  of, or in any other capacity with, any
     Affiliate,  (iv) in any  capacity  with any Employee  Plan,  and (v) in any
     other  capacity in which such person  shall have been asked to serve by the
     corporation's  Board of  Directors  or  Chief  Executive  Officer;  (c) any
     services which constituted "Covered Service" under the Amended and Restated
     Agreement of Limited Partnership for ServiceMaster Limited Partnership; and
     (d) any other  service of any kind by any person with any  organization  or
     entity of any kind (whether or not affiliated with the  corporation)  which
     shall be  designated  in writing as  Covered  Service by a majority  of the
     members of the  corporation's  Board of Directors  or by the  corporation's
     Chief  Executive  Officer.  Service shall be deemed to constitute  "Covered
     Service"  if it is so  designated  by the terms in the  preceding  sentence
     regardless of whether it shall have been  performed  prior to, at, or after
     the time this Article  Eleven  shall have become part of the  corporation's
     Certificate of Incorporation. Any person shall be entitled to rely upon any
     written confirmation  provided by the Corporation's Chief Executive Officer
     or by the

                                       11



     Corporation's  Board of Directors that service by such person in
     any capacity specified in such confirmation will constitute Covered Service
     and to rely  upon  the  protection  afforded  by  this  Article  Eleven  in
     connection  with such service.  In no event shall the failure to obtain any
     written  confirmation  that any service is covered by this  Article  Eleven
     take away or in any way  impair  the  right of the  person  providing  such
     service to receive any payment under this Article  Eleven if such person is
     entitled to receive such payment in connection  with such service under the
     provisions in this Article Eleven.

          11.1.2 Officer.  Service in any of the following  capacities  shall be
                 -------
     deemed to be  service as an officer  of the  corporation:  Chairman  of the
     Board of Directors;  Vice  Chairman of the Board of  Directors;  President;
     Chief Executive Officer; Chief Operating Officer; Executive Vice President;
     Senior Vice President;  Vice  President;  Chief  Financial  Officer;  Chief
     Accounting  Officer;  General  Counsel or Chief Legal  Officer;  Secretary,
     Treasurer;  or Controller;  or President or Chief Operating  Officer of any
     Affiliate.

          11.1.3  Affiliate.  Any corporation or other entity shall be deemed to
                  ---------
     be an "Affiliate" for purposes of this Article Eleven if the corporation or
     other entity shall (i) be a subsidiary of the  corporation  or otherwise be
     controlled  directly or indirectly by the corporation,  (ii) have the right
     or power to control the  corporation,  or (iii) be  controlled  by the same
     corporation, entity or group which controls the corporation.


          11.1.4  Employee Plan. The term "Employee Plan" whenever it is used in
                  -------------
     this Article Eleven designates and includes: (i) any pension plan, employee
     stock  ownership  plan,  profit sharing plan,  option plan or other plan or
     program  established  to benefit  any  employees  of the  corporation,  any
     Affiliate,  or any predecessor of the corporation or any Affiliate and (ii)
     any trust or other  entity  which  shall hold any  assets for any  Employee
     Plan.

     11.2 General Indemnification Right. Except as otherwise provided in Section
          -----------------------------
11.3, the corporation  shall  indemnify any person against,  and shall reimburse
such  person for any amount  which such person  shall pay to satisfy,  settle or
otherwise  deal with,  any attempt to impose any  liability or obligation of any
kind upon such person if such attempt or such  liability or  obligation  or both
shall  arise in  connection  with or by reason of, or would not have  arisen but
for, Covered Service by such person (or any agreement by such person to serve as
a director or officer of the  corporation  or to provide other Covered  Service)
including,  but not limited to: (i) any claim  resulting from any loss,  injury,
damage,  harm or other  disadvantage which the corporation,  any Affiliate,  any
Employee Plan or any person who acquires,  holds, or disposes of any interest in
any security issued by the  corporation  suffers or is alleged to have suffered;
(ii) any claim  resulting  from any act or failure to act by any person which is
(or is  alleged to be) beyond  the scope of his or her  authority,  contrary  to
instructions  or orders or contrary to his or her duties or applicable  law; and
(iii) any attempt by any  governmental  authority  or other person to impose any
fine or  penalty  or to obtain  any other  recovery  by reason of any  actual or
alleged breach of any law or other governmental requirement.

                                       12



     11.3  Express  Coverage  Exclusions.  Except to the extent the  corporation
           -----------------------------
shall  otherwise  expressly  agree in  writing,  the  corporation  shall  not be
obligated  under this Article  Eleven to  reimburse  any person for or otherwise
indemnify any person  against:  (a) any obligation the person may have under any
written  contract except to the extent such  obligation  arises by reason of any
action taken by such person to satisfy,  settle or otherwise deal with any claim
against which such person is entitled to  indemnification  from the  corporation
under this Article  Eleven or otherwise;  (b) any income taxes payable by reason
of salary,  bonus or other  income or gain  actually  realized by such person in
connection with any Covered  Service;  (c) any liability  imposed by contract or
applicable  law which is founded on,  arises from or is related to activities by
such person (or such person's  agents or  affiliates)  which are in  competition
with any  business  of the  corporation  or any of its  Affiliates;  and (d) any
obligation to pay an amount up to the value  personally  realized by such person
by stealing or by any other action which  constitutes a criminal felony.  Except
as  provided  in Section  11.8 or Section  11.9,  the  corporation  shall not be
obligated under this Article Eleven to indemnify any person in connection with a
proceeding (or part thereof) initiated by such person unless such proceeding (or
part thereof) was authorized by the Board of Directors of the corporation.

     11.4 Applicable Law.
          --------------

          11.4.1 "Delaware Law" Defined.  The term "Delaware Law" whenever it is
                  ---------------------
     used  in  this  Article  Eleven  means  the law of the  State  of  Delaware
     (including, but not limited to, the General Corporation Law of the State of
     Delaware)  as  constituted  after giving  effect to all changes  therein to
     which effect is to be given for  purposes of this Article  Eleven under the
     provisions in Section 11.4.4

          11.4.2 Full Delaware Indemnification.  Without limiting by implication
                 -----------------------------
     any other provision in this Article Eleven,  each person who was or is made
     a party or is threatened to be made a party to or is otherwise  involved in
     any action, suit or proceeding, whether civil, criminal,  administrative or
     investigative, by reason of the fact that he or she is or was a director or
     officer of the corporation, agreed to serve as a director or officer of the
     corporation or is or was providing any other Covered  Service,  whether the
     basis of such  proceeding  is alleged  action in an official  capacity as a
     director  or officer of the  corporation  or in any other  Covered  Service
     position,   shall,  except  as  otherwise  provided  in  Section  11.3,  be
     indemnified  and held  harmless by the  corporation  to the fullest  extent
     authorized  by  Delaware  Law  against  all  expense,  liability  and  loss
     (including  attorneys'  fees,  judgments,  fine,  excise taxes or penalties
     arising under the Employee  Retirement  Income Security Act as amended from
     time  to time  and  amounts  paid in  settlement)  reasonably  incurred  or
     suffered by such person in connection  therewith  and such  indemnification
     shall continue as to a person who has ceased to be a director or officer of
     the  corporation or to provide any other Covered Service and shall inure to
     the heirs, executors and administrators of such person.

                                       13


          11.4.3   Compliance  With  Applicable  Law.  This  Article  Eleven  is
                   ---------------------------------
     expressly intended to entitle each Covered Person to obtain indemnification
     and  payments  in  accordance  with and subject to the  provisions  of this
     Article  Eleven to the fullest  extent  permitted by applicable  law and to
     waive or render  inapplicable to the fullest extent permitted by applicable
     law any  provision in  applicable  law which would impose any  condition or
     limitation  upon, or otherwise  impair or prohibit the  enforcement of, any
     provision in this Article Eleven. Every provision in this Article Eleven is
     subject to the qualifications that if after giving effect to the provisions
     in the preceding  sentence:  (i) applicable  law prohibits the  corporation
     from making any payment or providing any indemnification otherwise required
     by the  express  terms of this  Article  Eleven  unless  any  condition  is
     satisfied,  then the condition mandated by applicable law must be satisfied
     before such payment or indemnification may be provided; (ii) applicable law
     limits the amount of any payment or  indemnification  which the corporation
     may provide,  then the corporation  shall comply with such  limitation;  or
     (iii)  applicable law otherwise  precludes  enforcement of any provision in
     this Article Eleven, then such provision shall be applied to accomplish the
     objective of the  provision  as  originally  written to the fullest  extent
     permitted by applicable  law. In no event shall any condition,  limitation,
     or other  restriction  imposed upon any provision in this Article Eleven by
     applicable law be deemed to limit,  impair or eliminate any other provision
     in this Article Eleven.

          11.4.4  Effect of Changes in  Applicable  Law. In the event that after
                  -------------------------------------
     December  11,  1991  there  shall  be  any  change  in  any  law  or  other
     governmental  requirement relevant to any provision in this Article Eleven,
     then:  (a) to the extent that such change shall  increase the amount of any
     payment, indemnification or other benefit provided by Section 11.4.2 or any
     other  provision  in this Article  Eleven or shall reduce or eliminate  any
     condition,  limitation  or  prohibition  imposed  prior to such  change  by
     applicable  law (but not also by Section 11.3) upon the  enforcement of any
     provision  in this  Article  Eleven,  (i) such  change  shall apply to this
     Article Eleven,  (ii) shall apply  retroactively to the extent possible and
     (iii) any condition to, limitation upon or prohibition upon the enforcement
     of any provision in this Article  Eleven imposed by applicable law prior to
     such change but  eliminated  by such change shall cease to apply after such
     change to claims for  indemnification  or payment under this Article Eleven
     based in whole or in part on any act or failure to act which occurred prior
     to or after such change and (b) to the extent that such change shall reduce
     the amount of any payment,  indemnification  or benefit provided by Section
     11.4.2 or any other  provision in this Article  Eleven or shall increase or
     impose any  condition  to,  limitation  upon,  or  prohibition  against the
     enforcement  of any right  available to a Covered Person under this Article
     Eleven,  (i) this  Article  Eleven shall be construed to be subject to such
     change to the least  extent  possible  (such as for  example by  qualifying
     under any  "grandfather"  provision in such change and/or by evidencing the
     intent by the corporation, its Board of Directors and its stockholders that
     the  corporation  not be subject to such change) and (ii) such change shall
     to the extent  possible not apply to impair  rights  arising in whole or in
     part by reason of any act or  failure  to act which  occurred  before  such
     change became effective.


                                       14


     11.5 Covered Claim.  The term "Covered  Claim"  whenever it is used in this
          -------------
Article  Eleven  designates  and includes:  (i) any action,  suit, or proceeding
(whether civil,  criminal,  administrative  or investigative) in connection with
which any person shall be entitled to any payment or indemnification under or by
reason of this Article Eleven and (ii) any other attempt to impose any liability
or obligation upon any person in connection with which the corporation  shall be
obligated to provide any payment or  indemnification  under or by reason of this
Article Eleven.

     11.6  Covered  Person.  Each of the  following  shall be deemed a  "Covered
           ---------------
Person" for purposes of this Article Eleven:  (a) any person who served or shall
serve at any time as a director or officer of the  corporation and (b) any other
person who provided or shall provide  Covered  Service at any time. In the event
any particular  Covered Person shall become  incapacitated  or die, then (a) the
corporation  shall become obligated to provide  indemnification  and payments to
each person to whom responsibility for any Covered Claim shall pass by reason of
such  incapacity  or death to the same  extent the  corporation  would have been
obligated to provide  indemnification and payments to the Covered Person if such
incapacity  or death had not  occurred  and (b) each  person to whom the Covered
Person's  rights shall pass by reason of such  incapacity  or death (i) shall be
entitled to enforce all rights arising under or by reason of this Article Eleven
to the same extent to which the Covered  Person could have  enforced such rights
if such incapacity or death had not occurred and (ii) shall also be deemed to be
a "Covered Person" for purposes of this Article Eleven.

     11.7 Defense Arrangements.
          --------------------

          11.7.1 Common Defense.  If any Covered Claim shall be asserted against
                 --------------
     both the  corporation  and any Covered  Person then the  corporation  shall
     assume responsibility for investigating, defending against and dealing with
     such  Covered  Claim on behalf  of both the  corporation  and such  Covered
     Person if and to the extent the corporation  shall be requested to do so by
     such  Covered  Person and to the extent the  corporation  can do so without
     conflict of interest.

          11.7.2  Separate  Defense.  Each  Covered  Person shall be entitled to
                  -----------------
     defend  against  and deal with any  Covered  Claim  which shall be asserted
     against  such  Covered  Person  in  such  manner  as  such  Covered  Person
     reasonably deems to be in such Person's best interests, including retention
     of counsel to  investigate  and deal with such  claim,  payment of the full
     amount  claimed,  settlement of such claim or defense against such claim to
     ultimate resolution.

          11.7.3 Reimbursement of Defense Costs. The corporation shall reimburse
                 ------------------------------
     any Covered  Person for any payment  made by such person for any legal fees
     or  other  expenses   reasonably  incurred  by  such  person  in  order  to
     investigate,  evaluate,  defend against,  pay in full,  settle or otherwise
     deal with (i) any Covered Claim or (ii) any  development  or state of facts
     which could give rise to a Covered Claim.


                                       15


     11.8 Payment Procedure.
          -----------------

          11.8.1 Payment Request.  The person who is entitled under or by reason
                 ---------------
     of this Article Eleven to receive any payment (or to cause
     such  payment to be made  directly  to an  ultimate  recipient  pursuant to
     Section  11.11 of this Article  Eleven) shall be entitled to deliver to the
     corporation a written  document  which:  (i) shall request payment from the
     corporation  in an amount  specified in the document;  (ii) shall contain a
     succinct explanation which the person requesting such payment in good faith
     believes to be adequate to demonstrate  that the  corporation is obliged to
     make such payment  under or by reason of this Article  Eleven;  (iii) shall
     contain  a  commitment  to repay  the  corporation  any  amount  which  the
     corporation  shall pay in response to such  request but which a Final Court
     Determination  shall hold the  corporation  was not  obligated to pay; (iv)
     shall  specify the place  within the United  States to which any payment or
     communication  made by the corporation in response to such request shall be
     sent;  and (v) shall be signed by or on behalf of the person (who is herein
     called the  "Requestor"  in  relationship  to such  document)  entitled  to
     receive  the amount  requested  or to require  the  corporation  to pay the
     amount  requested under the provision in Section 11.11. Any document having
     the  characteristics  described in the preceding sentence shall be deemed a
     "Payment  Request" for purposes of this Article  Eleven,  and the date upon
     which such document  shall be received by the  corporation  shall be deemed
     the  "Request  Date" for that  Payment  Request  and any  amount  requested
     therein.  Each of the following shall be deemed to be an "amount requested"
     in any  Payment  Request:  (a) the amount  which the  corporation  shall be
     requested  to pay in such Payment  Request  (which shall also be deemed the
     "Full  Amount  Requested"  for purposes of this  Article  Eleven);  (b) any
     amount which the corporation  shall pay in response to such Payment Request
     or  the   circumstance   giving  rise  to  such  Payment  Request  (whether
     voluntarily,  in  settlement of a Contested  Issue,  as a result of a Final
     Court Determination or otherwise); and (c) any amount which the corporation
     shall be held in a Final  Court  Determination  to be  obligated  to pay in
     response to such Payment Request or by reason of circumstances  giving rise
     to such Payment Request.  Without limiting by implication the generality of
     the preceding  provisions,  any Covered  Person shall be entitled to submit
     any number of Payment  Requests in connection with any Covered Claim,  each
     covering  a  portion  of  the  total  amount  owed  by the  corporation  in
     connection  with such Covered  Claim. A Covered Person shall for example be
     entitled to submit a separate  Payment Request covering each bill for legal
     services for which such Covered  Person shall be entitled to  reimbursement
     when such bill is received.

          11.8.2 Position Report.  The term "Position  Report" when applied with
                 ---------------
     respect to any Payment Request means a written  statement  signed on behalf
     of the corporation by its Chief Executive Officer,  Chief Financial Officer
     or  General  Counsel  (a)  affirming  that the  corporation  has made  such
     investigation as is necessary in order to enable the corporation to provide
     the Position Report on an informed basis, (b) identifying (i) any condition
     which the  corporation  believes must be satisfied  before the  corporation
     will be obligated to pay all or any part of the Full Amount Requested, (ii)
     any  other  action  which  the  corporation  believes

                                       16


     must be taken by the corporation,  the Requestor or any other person before
     the corporation  will become obligated to pay any amount  requested,  (iii)
     any other reason the corporation believes it is not obligated to pay all or
     any part of the Full Amount Requested, and (iv) the actions the corporation
     has taken or intends to take in  response  to the  requirements  in Section
     11.8.4 and the status of such actions.

          11.8.3  Initial  Response.  The "Initial  Response  Deadline"  for any
                  -----------------
     Payment  Request shall be the tenth day  immediately  following the Request
     Date.  Payment  by the  corporation  of the Full  Amount  Requested  in any
     Payment  Request shall be due on the Initial  Response  Deadline unless the
     corporation shall on or before the Initial Response Deadline deliver to the
     place  prescribed  in the  Payment  Request a Position  Report  among other
     things  explaining why the corporation  believes it is not obligated to pay
     the Full Amount Requested on or before the Initial Response  Deadline.  Not
     later than the  Initial  Response  Deadline  for any Payment  Request,  the
     corporation  shall  deliver  to the place  specified  in a Payment  Request
     either  (a)  payment  of  the  Full  Amount  Requested  or  (b)  all of the
     following: (i) a Position Report prepared in accordance with Section 11.8.2
     in response to such Payment Request and (ii) payment for any portion of the
     Full Amount Requested for which the corporation  shall not have provided in
     its  Position  Report any good  reason to believe  the  corporation  is not
     obligated to make such payment on the Initial  Response  Deadline.  Without
     limiting by  implication  the generality of the preceding  provisions,  the
     corporation shall become irrevocably and  unconditionally  obligated to pay
     on the  Initial  Response  Deadline  relating  to any  Payment  Request any
     portion of the Full Amount  Requested for which the  corporation  shall not
     supply in a  Position  Report  or shall  not  supply  any  Position  Report
     delivered in accordance with the requirements in this Section 11.8.3 a good
     reason to believe the  corporation  is not obligated to pay such portion on
     the Initial  Response  Deadline,  and the corporation  shall not thereafter
     have the right to contest its obligation to pay such portion.

          11.8.4  Conditions  Clearance.  The Final  Response  deadline  for any
                  ---------------------
     Payment  Request  shall be the 30th day  after  the  Request  Date for that
     Payment Request.  If the corporation  shall conclude that any determination
     by its Board of Directors  shall be required to enable the  corporation  to
     determine whether or not it will be able to pay any amount requested,  then
     the corporation  shall obtain such  determination  not later than the Final
     Response  Deadline,  and if the  corporation  shall not have obtained on or
     before the Final Response Date a determination by its Board of Directors on
     any given issue relevant to any Payment Request,  the corporation  shall be
     deemed to have waived the right to obtain the determination  from its Board
     and  the  relative  rights  and  obligations  of the  corporation  and  the
     Requestor shall on the Final Response  Deadline become what they would have
     been if the Board had resolved  such issue in favor of the  Requestor.  The
     Corporation  shall promptly  advise the Requestor of any other  information
     from the Requestor which the Requestor believes necessary (i) to enable the
     corporation  to pay  the  Full  Amount  Requested  or  (ii)  to  cause  the
     corporation  to become  obligated to pay all or any part of the Full Amount
     Requested.  The  corporation  shall in addition at its expense use its best
     efforts


                                       17




     to take or  cause to be  taken  promptly  such  other  actions  as shall be
     necessary  (i) to determine  whether it is required to make all or any part
     of the Full Amount  Requested and (ii) to cause any amount  requested which
     the  Corporation  is obligated to pay to be paid as soon as possible  after
     the conditions to such payment are satisfied.  If the corporation shall not
     have  paid the Full  Amount  Requested  on or  before  the  Final  Response
     Deadline,  the corporation shall provide the Requestor a Position Report on
     the Final Response Deadline and shall provide the Requestor with subsequent
     Position  Reports  thereafter  as often as the Requestor  shall  reasonably
     request  (which if the  Requestor  shall  request shall not in any event be
     supplied less  frequently than at 30-day  intervals)  until the corporation
     shall have  completed all actions the  corporation  is obligated to take on
     under or by reason of this Section 11.8.4.

          11.8.5 Freedom for Action. Neither the corporation,  any member of its
                 ------------------
     Board of Directors  nor any other person shall have any liability by reason
     of any  decision to pay any amount  requested  or any payment of any amount
     requested unless (i) the decision to make such payment shall have been made
     in bad faith,  (ii) there shall be a Final Court  Determination  concluding
     that the corporation was prohibited by this Article Eleven or by applicable
     law from making such payment,  (iii) such person's action constitutes gross
     negligence or willful misconduct, and (iv) all other requirements necessary
     to hold such person  liable by reason of such payment  (after giving effect
     among  other  things  to  all  other  provisions  in  this  Certificate  of
     Incorporation, the corporation's Bylaws and applicable law) are satisfied.

          11.8.6   Resolution  of  Contested   Issues  by  Designated   Counsel.
                    ----------------------------------------------------

               11.8.6.1  Designation.  If the  corporation and any Requestor who
                         -----------
          shall have  delivered any Payment  Request shall agree in writing that
          any lawyer or law firm shall  serve as  Designated  Counsel,  the such
          lawyer  or  law  firm  shall  be  Designated  Counsel  to  the  extent
          prescribed in such  agreement.  Without  limiting by  implication  the
          generality  of the  preceding  sentence,  if the  corporation  and any
          Covered Person shall enter into a written  agreement  under which they
          shall agree that any law firm designated in (or in a manner prescribed
          in) such agreement  shall serve as Designated  Counsel for purposes of
          any issue relevant to whether the corporation is obligated or entitled
          to make any payment  requested by the Covered Person (whether pursuant
          to this Article Eleven or otherwise and including, but not limited to,
          issues which have not arisen or are unknown at the time such agreement
          shall be made),  then such law firm shall serve as Designated  Counsel
          for the purpose of issues  involving the  corporation and that Covered
          Person to the extent prescribed by that agreement.

               11.8.6.2  Designated  Counsel's Opinion. If the corporation shall
                         -----------------------------
          not have paid the Full Amount  Requested in any Payment  Request on or
          prior to the Initial Response  Deadline for that Payment Request,  and
          if a Designated  Counsel shall


                                       18




          have been  appointed  pursuant to Section  11.8.6.1 with  authority to
          determine  whether  and  to  what  extent  the  corporation  shall  be
          obligated to pay the Full Amount Requested, then the corporation shall
          use its best efforts to cause the  Designated  Counsel to issue on the
          Final Response Deadline or as soon thereafter as reasonably possible a
          letter  addressed to the  corporation  and the  Requestor in which the
          Designated  Counsel  shall  render  an  opinion  as to what the  final
          outcome  would be if all  issues  upon which the  corporation  and the
          Requestor disagree relevant to determining  whether and to what extent
          the  corporation  is required to pay the Full  Amount  Requested  were
          determined by a Final Court Determination.  In rendering such opinion,
          such counsel  shall have the right to render any  determination  under
          Section  145(d) of the  Corporation  Law relevant to such request (and
          shall do so if either the corporation or the Requestor  requests it to
          do so), and if such counsel  shall make any such  determination  which
          differs from the determination by the corporation's Board of Directors
          or  stockholders,  such counsel's  determination  shall  supersede the
          determination  by the Board and/or the stockholders and shall control.
          Within 5 days after the Designated  Counsel's  opinion is issued,  (i)
          the  corporation  shall  pay to the  Requestor  such  amount as in the
          opinion of the Designated  Counsel the corporation  would be obligated
          to pay if all issues  relevant to the Payment  Request  involved  were
          resolved by a Final Court Determination and (ii) the corporation shall
          not  thereafter  have the right to contest its obligation to make such
          payment. For purposes of this Article Eleven, the term "Section 145(d)
          of the  Delaware  Corporation  Law"  means the  provisions  in Section
          145(d) of the  General  Corporation  Law of the State of  Delaware  as
          constituted  after giving  effect to all changes in that section which
          shall have  occurred  between  December 11, 1991 and the time at which
          such section shall be applied;  provided that if Section  145(d) shall
          be replaced by any other statute,  then the term shall be construed to
          refer to the  replacement  statute  as  constituted  at the time as of
          which the term shall be applied.

               11.8.6.3 Designated Counsel Not Guarantor.  No lawyer or law firm
                        --------------------------------
          which shall be  designated  as  Designated  Counsel under this Article
          Eleven shall have any liability to the corporation, any Covered Person
          or  anyone  else (i) by  reason  of the  fact  that  the  Final  Court
          Determination  of any  issue  covered  by such  opinion  shall for any
          reason be different from the outcome  predicted in any opinion by such
          counsel  or (ii)  for any  other  act or  failure  to act  under or in
          connection with this Article Eleven.

               11.8.6.4  Designated  Counsel Fees. The corporation shall pay all
                         ------------------------
          charges  made by any  Designated  Counsel for  services  performed  in
          connection with this Article Eleven.  If the corporation shall fail to
          promptly make any payment required by the preceding sentence, then any
          Covered  Person  interested  in any issue  decided by such counsel may
          elect to make such  payment,  and if any  Covered  Person does so, (i)
          such Covered Person shall be entitled to immediate  reimbursement from


                                       19



          the corporation for such payment and (ii) such payment shall be deemed
          a Collection Cost.

          11.8.7 Court Contest.
                 -------------

               11.8.7.1 Basic Contest Right.  If for any reason the  corporation
                        -------------------
          shall not pay the Full Amount  Requested in any Payment  Request on or
          before  the  Final  Response  Deadline,  then the  Requestor  shall be
          entitled  to  obtain a  determination  from the  court  designated  in
          Section  11.8.7.2 on any issue  (herein  called a  "Contested  Issue")
          relevant to whether the  corporation  is  obligated  to pay any amount
          requested  in any  Payment  Request on or prior to the Final  Response
          Deadline.  The Requestor's right to obtain a final Court Determination
          shall  not be  impaired  to any  extent  by any  determination  by the
          corporation's Board of Directors,  stockholders or Designated Counsel,
          but  rather  the  court   shall  not  be  bound  or  affected  by  any
          determination by the Board,  stockholders or Designated  Counsel which
          shall be adverse to the Requestor and shall be entitled to decide each
          Contested Issue as if no such adverse determination had been made. The
          corporation shall not however be entitled to contest any determination
          by its  Board,  stockholders  or  Designated  Counsel  in favor of the
          Requestor.

               11.8.7.2 Court.
                        -----

                    (a) Delaware  State Courts.  If the Requestor  shall request
                        ----------------------
               that any  Contested  Issue be  determined  by the Delaware  state
               courts and shall submit to the jurisdiction of such courts,  then
               the  corporation  shall be  subject to the  jurisdiction  of such
               courts for purposes of resolving  the Contested  Issue,  and such
               issue shall be decided by the Delaware Court of Chancery (or such
               other Delaware state court which shall have jurisdiction over the
               subject  matter  involved),  provided  that if either party shall
               make an appropriate  appeal from a decision by the state court in
               Delaware  by  which  such  issue  shall  first  be  decided,  the
               Contested  Issue shall be  resolved  by the  highest  court which
               shall have decided such issue after all appeal  rights shall have
               been exercised or shall have expired.


                    (b) Delaware  Federal Court.  If the Requestor shall request
                        -----------------------
               that any  Contested  Issue be  determined  by the  United  States
               District  Court in the State of Delaware  and shall submit to the
               jurisdiction of such court, then the corporation shall be subject
               to the  jurisdiction  of such court for purposes of resolving the
               Contested  Issue,  and such issue  shall be decided by the United
               States District Court in the State of Delaware,  provided that if
               either party shall make an appropriate  appeal from a decision by
               the United  States  District  Court in the State of  Delaware  by
               which such issue shall first be

                                       20


               decided,  then  the  Contested  Issue  shall be  resolved  by the
               highest  court  which  shall have  decided  such issue  after all
               appeal rights have been exercised or shall have expired.

                    (c) Other Court. If the Requestor shall not request that any
                        -----------
               Contested Issue be resolved in the courts  specified in paragraph
               (a) or (b) in this Section 11.8.7.2, then the Contested Issue may
               be resolved by any court having  jurisdiction over the Requestor,
               the  corporation  and the  Contested  Issue  (including,  but not
               limited to, any court  specified in paragraph  (a) or (b) of this
               Section 11.8.7.2 which has such jurisdiction).

               11.8.7.3  Burden of Proof.The  burden of proof on each  Contested
                         ---------------
          Issue shall rest with the  corporation.  Each court shall  decide each
          Contested  Issue in favor of the Requestor  unless the  corporation is
          able to establish in a clear and  convincing  manner that on the basis
          of the facts and the law involved such issue must be resolved in favor
          of the corporation.

               11.8.7.4 Final Court Determination.  For purposes of this Article
                        -------------------------
          Eleven,  the term "Final Court  Determination" as applied to any issue
          between  the  corporation  and any other  person  means  the  decision
          rendered by the highest court having jurisdiction over such issue, the
          corporation  and such other person which shall have decided such issue
          after all  appeal  rights  shall  have been  exhausted  or shall  have
          expired.

          11.8.8  Alternative  Methods to Obtain  Payment.  The  purpose of this
                  ---------------------------------------
     Section 11.8 is to prescribe one clear  procedure  which any Covered Person
     shall be entitled  to use to seek to obtain any amount  which may be due to
     such person from the corporation under or by reason of this Article Eleven.
     It is not intended  however  that this  Section  11.8  preclude any Covered
     Person from pursuing any other  procedure,  or method or right which may be
     available to such Covered Person to obtain any payment which may be owed to
     such person by the corporation.

     11.9  Collection  Costs.  If the  corporation  shall fail to pay any amount
           -----------------
requested in a Payment  Request  submitted by a Covered  Person  within ten days
after the Request Date, then the Covered Person who shall have sought payment of
the amount  requested  shall be entitled to receive from the  corporation at the
earlier  of the  time at which a Final  Court  Determination  shall be  rendered
finding that the  corporation  is  obligated to pay the amount  requested or the
time at which the amount  requested  shall be made all attorneys' fees and other
expenses  reasonably incurred by any Covered Person to seek to obtain the amount
requested.

     11.11 Interest.
           --------

                                       21



          11.11.1 Basic Requirement.  The corporation shall pay interest on each
                  -----------------
     amount owed by the  corporation  under this Article  Eleven at the time, to
     the person, and at the rate prescribed by this Section 11.11.

          11.11.2 Accrual Period.
                  --------------

               11.11.2.1  Indemnification  Payments.  Interest  shall  start  to
                          -------------------------
          accrue on any amount the corporation shall pay or shall be required to
          pay under this Article Eleven other than a Collection Cost or interest
          on the eleventh  day after the Request  Date for such amount.  Without
          limiting by implication the generality of the preceding  sentence,  if
          the amount the corporation  shall ultimately pay or be required to pay
          as a result of any Payment  Request shall be less than the Full Amount
          Requested in such Payment  Request  (whether by reason of  settlement,
          Final Court Determination or otherwise), then interest shall accrue on
          the amount the corporation  shall ultimately pay or be required to pay
          beginning on the eleventh day after the receipt by the  corporation of
          the Payment Request.

               11.11.2.2 Collection Costs. Interest shall begin to accrue on any
                         ----------------
          Collection  Cost at the time such Collection Cost shall have been paid
          by the person by whom it was incurred.

               11.11.2.3 Compounding. Interest accrued under this Article Eleven
                         -----------
          shall  compound at the  beginning of each calendar  quarter,  i.e., on
          each January 1, April 1, July 1, and October 1.  Interest  shall begin
          to accrue at the rate  prescribed  by Section  11.11.5 on all interest
          which shall have accrued prior to such date under this Article  Eleven
          but which shall not have been paid prior to such date.

               11.11.2.4 End of Accrual  Period.  Interest shall cease to accrue
                         ----------------------
          on any amount owed under this Article Eleven when such amount shall be
          paid.  Unless the  recipient  of any payment  made under this  Article
          Eleven shall otherwise agree in writing, such payment shall be applied
          first to satisfy  interest  owed to such  recipient  and the  balance,
          after all  accrued  interest  owed to such  recipient  shall have been
          paid, shall be applied to principal.

          11.11.3 Due Date.  Interest  accrued under this Section 11.11 shall be
                  --------
     due and  payable  at the same  time at  which  the  amount  on which it has
     accrued shall be due and payable.

          11.11.4  Recipient.  The person  entitled to receive  payment from the
                   ---------
     corporation  for any amount owed under this  Article  Eleven  shall also be
     entitled to receive interest which shall accrue on such amount.

          11.11.5 Accrual Rate.  Interest shall accrue during any given calendar
                  ------------
     quarter at a rate  exactly  four percent per annum higher than the yield to
     maturity  on  treasury  bills  with a


                                       22



     13-week  maturity sold by the United States  government on the first day of
     such  quarter  (or if no  treasury  bills shall be sold on the first day of
     such  quarter,  on such  treasury  bills sold on the  latest  date on which
     treasury  bills with a 13-week  maturity shall have been sold by the United
     States Government prior to the first day in such quarter). In the event for
     any reason the United States  Government shall not sell treasury bills with
     a 13-week  maturity within one month prior to the beginning of any calendar
     quarter,  then  interest  shall accrue under this Section  11.11.  for that
     quarter at a rate equivalent to the rate intended by this Section 11.11.5.

          11.11.6  Secondary  Interest.  In the event any Covered  Person  shall
                   -------------------
     obtain a loan to provide  funds to pay any  amount  for which such  Covered
     Person shall be reimbursed by the  corporation  or be held in a Final Court
     Determination  to be entitled to be reimbursed by the  corporation or shall
     otherwise   obtain  credit  in   connection   with  such  amount  (such  as
     arrangements   under  which  charges  for  legal  services  for  which  the
     corporation  shall  pay or be  obligated  to pay under or by reason of this
     Article  Eleven are  deferred by the lawyers  providing  those  services in
     exchange  for an  interest  charge  running  from  the  time  the  services
     generating the charges were rendered to the time at which payment for those
     charges is received),  then the  corporation  shall be obligated to pay all
     interest which shall accrue on such loan or credit.

     11.11  Direct  Payments.  In any case in which a  Covered  Person  would be
            ----------------
entitled to receive  reimbursement  under this Article  Eleven for any amount if
such amount were paid by such Covered  Person to the person  (herein  called the
"ultimate  recipient") to whom it shall be owed by the Covered Person,  then the
Covered Person may elect to direct the corporation to make the payment  directly
to the ultimate recipient, and if the Covered Person so directs, the corporation
shall make such payment  directly to the ultimate  recipient in accordance  with
such direction.

     11.12  Coverage  Scope.  Every  person  who  shall at any  time  serve as a
            ---------------
director  or officer of the  corporation  or who shall  otherwise  constitute  a
Covered Person under the  definition  provided in Section 11.6 shall be entitled
to rely (and shall be conclusively  presumed to have relied) upon the protection
afforded by this Article Eleven. This Article Eleven is expressly intended among
other things to induce persons to serve the  corporation or to continue to serve
the  corporation.  This  Article  Eleven is expressly  intended to  constitute a
contract between the corporation and every person who shall at any time serve as
a director or officer of the  corporation  or who shall  otherwise  constitute a
Covered  Person  under the  definition  provided in Section  11.6.  This Article
Eleven is expressly  intended to provide  protection on both a "claims incurred"
basis and a "claims made" basis, and therefore  (without limiting by implication
the scope of the preceding  provisions in this Article Eleven): (i) no repeal or
modification  of any provision in this Article Eleven or any right arising under
this  Article  Eleven  shall be  effective to take away or in any way impair any
right which any person would have had under this  Article  Eleven in the absence
of such repeal or  modification  with respect to any  liability or expense which
such  person  would not have  incurred  but for any act or  failure to act which
shall  have  occurred  prior to such  repeal  or  modification  or  which  shall
otherwise  arise out of such act or failure to act;  (ii) the  termination  of a
person's  service as a director or officer of the corporation or the termination
of any other  Covered  Service by any  person

                                       23



shall not take away or in any way impair such person's right to receive payments
under  this  Article  Eleven;  (iii) a  person  shall  be  entitled  to  receive
compensation  to which such  person is  entitled  under the  provisions  of this
Article  Eleven  even if the act or failure to act giving  rise to the claim for
such  compensation  shall have  occurred  prior to the time this Article  Eleven
became part of the corporation's  Certificate of Incorporation;  and (iv) if the
corporation  shall merge into any  corporation  or other  entity,  the successor
corporation  or  other  successor  entity  shall  after  such  merger  have  all
obligations  which  the  corporation  would  have had under or by reason of this
Article Eleven if it had remained in effect and been assumed by the successor.

     11.13 Separate Indemnification  Contract. Any officer of the corporation or
           ----------------------------------
any member of its Board of  Directors  shall have the right and power to execute
on  behalf  of the  corporation  any  written  contract  with any  other  person
providing indemnification or other protection to such other person in connection
with service by such other person as a director or officer of the corporation or
in  connection  with any other  Covered  Service  by such  person,  and any such
contract  shall be legal,  valid and binding upon the  corporation  and shall be
enforceable  against the corporation in accordance with its terms to the maximum
extent  permitted by this Article  Eleven or by  applicable  law, if it shall be
approved by a majority of the members of the  corporation's  Board of  Directors
exclusive of the person to whom  indemnification  is provided by such  contract.
The rights of any person under any particular  contract made in accordance  with
the provisions of the preceding sentence shall not be impaired or eliminated (i)
by reason of the fact  that all or any one or more of the  members  of the Board
who approved such contracts shall be parties to contracts affording them similar
protection (regardless of when those other contracts shall have been approved or
signed) or shall  otherwise have been provided with  protection  similar to that
provided  in the  particular  contract  or shall be subject  to the same  claims
against  which the  particular  contract  is intended to protect or (ii) for any
other reason whatsoever. It is expressly intended that each person with whom the
corporation  shall enter into a written contract to provide  indemnification  or
other  protection  in  connection  with such  person's  service as an officer or
director of the  corporation or in connection with other Covered Service by such
person  shall be  entitled to rely upon (and shall  conclusively  be presumed to
have relied  upon) the rights  which such  contract  purports to provide to such
person. No separate written contract shall however be necessary in order for any
person to obtain any  indemnification  or payment to which this  Article  Eleven
purports to entitle  such  person,  and any  Covered  Person who has no separate
contact  of any kind with the  corporation  shall be  entitled  to  receive  all
indemnification,  payments  and  other  benefits  which the  provisions  in this
Article  Eleven other than this Section 11.13 purport to provide to such Covered
Person.


     11.14   Indemnification    Hereunder   Not   Exclusive.   The   rights   to
             ----------------------------------------------
indemnification  and payment provided by this Article Eleven shall not be deemed
exclusive  of any other  right of any kind  which any  person may have or at any
time acquire under or by reason of any other  provision in this  Certificate  of
Incorporation,  the corporation's Bylaws, any agreement, any law or other action
by any governmental  authority, or otherwise.


     11.15  Insurance.  The corporation  may purchase and maintain  insurance on
            ---------
behalf of any person who is or was a director or officer of the corporation,  or
is or was serving in any other capacity with the corporation,  any Employee Plan
or any other organization against any expense,  liability or loss whether or not
the  corporation  would have the power to  indemnify  such person  against  such
expense,  liability or loss under the provisions of this Article  Eleven,  under
applicable law or otherwise.

                                       24



                                 ARTICLE TWELVE

                                   AMENDMENTS

     12.1 Reservation of Right to Amend.  The corporation  reserves the right to
          -----------------------------
amend,  alter,  change or repeal any provision  contained in this Certificate of
Incorporation  in the  manner  now or  hereafter  prescribed  herein  and by the
General Corporation Law of the State of Delaware,  and all rights conferred upon
stockholders,  directors  and  officers  herein  are  granted  subject  to  this
reservation.

     12.2  Requirement  of  Board  of  Director  Approval.  No  change  in  this
           ----------------------------------------------
Certificate of Incorporation shall be made unless it shall have been approved by
at least 80% of this  corporation's  sitting  directors  and shall have received
such other  approvals  as may be  required  by this  corporation's  Bylaws or by
applicable law.




                                       25