EXHIBIT 23.1

                   Consent of KPMG LLP, Independent Auditors

The Board of Directors and Stockholders
Kana Communications, Inc.

We consent to incorporation by reference in the registration statements (Nos.
333-93591, 333-92159, and 333-87505) on Form S-8 of Kana Communications, Inc. of
our report dated August 13, 1999, except as to Note 8, which is as of September
20, 1999, and our report dated June 25, 1999, except as to Note 7, which is as
of September 20, 1999, relating to the supplemental and historical consolidated
balance sheets, respectively, of Kana Communications, Inc. and subsidiaries as
of December 31, 1998 and 1997, and the related spupplemental and historical
consolidated statements of operations and comprehensive loss, stockholders'
equity and cash flows for each of the years then ended, which reports appear in
the Company's Form S-1 (333-82587) as filed with the Securities and Exchange
Commission on September 21, 1999.

                                        /s/ KPMG LLP

Mountain View, California
February 14, 2000