EXHIBIT 23.1


The Board of Directors
Kana Communications, Inc.


We consent to the incorporation by reference herein of our reports dated
January 20, 2000, except as to Note 8, which is as of February 11, 2000, with
respect to the consolidated balance sheets of Kana Communications, Inc. and
subsidiaries as of December 31, 1999 and 1998, and the related consolidated
statements of operations and comprehensive loss, stockholders' equity, and cash
flows for each of the years in the three-year period ended December 31, 1999,
and the related financial statement schedule, which reports appear in the
December 31, 1999, Form 10-K/A of Kana Communications, Inc.


We also consent to the reference to our firm under the heading "Experts" in this
registration statement.


                                                                   /s/ KPMG LLP
Mountain View, California


January 26, 2001