EXHIBIT 23.2



                       CONSENT OF INDEPENDENT ACCOUNTANTS

We  hereby  consent  to the  incorporation  by  reference  in this  Registration
Statement on Form S-3 of Kana Communications,  Inc. of our report dated July 19,
1999,  except as to the pooling of interests with InSite  Marketing  Technology,
Inc.  discussed  in Note C which is as of  December  27,  1999,  relating to the
financial statements  of Silknet  Software,  Inc.  which  appears in the Current
Report on Form 8-K/A of Kana Communications,  Inc. filed on May 8, 2000. We also
consent to the reference to us under the heading  "Experts" in such Registration
Statement.







/s/ PricewaterhouseCoopers LLP
Boston, Massachusetts


January 24, 2001