SECURITIES AND EXCHANGE COMMISSION Washington, D.C. 20549 --------------- FORM 10-Q (Mark One) [X] QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the quarterly period ended March 31, 2001 OR [ ] TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the transition period from to ---------- ---------- Commission File Number: 333-30274 --------------------------------------------------------------------------- ClickSoftware Technologies Ltd. (Exact name of Registrant as specified in its charter) ISRAEL Not Applicable (State or other jurisdiction of (I.R.S. Employer incorporation or organization) Identification Number) 34 Habarzel Street Tel Aviv, Israel (Address of principal executive offices) (972-3) 765-9400 (Registrant's telephone number, including area code) Indicate by check mark whether the registrant: (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports) and (2) has been subject to such filing requirements for the past 90 days. Yes X No ---- ---- As of March 31, 2000, there were 26,091,351 shares of the Registrant's common stock, par value 0.02 NIS, outstanding. TABLE OF CONTENTS 10-Q PART I -- FINANCIAL INFORMATION................................................2 ITEM 1.........................................................................3 Balance Sheet..................................................................3 Income Statement...............................................................4 Cash Flow Statement............................................................5 Table 4........................................................................6 PART II.......................................................................21 ITEM 2........................................................................21 ITEM 3........................................................................21 ITEM 6........................................................................22 EX-27.1 Exhibit 27 Table..............................................................24 ClickSoftware Technologies Ltd. FORM 10-Q FOR THE QUARTER ENDED March 31, 2001 PART I. FINANCIAL INFORMATION Item 1. Financial Statements (Unaudited) (a) Condensed Consolidated Balance Sheets as of March 31, 2001 and December 31, 2000...............................................................3 (b) Condensed Consolidated Statements of Operations for the Three Months Ended March 31, 2001 and March 31, 2000................................4 (c) Condensed Consolidated Statements of Cash Flows for Three Months Ended March 31, 2001 and March 31, 2000......................................5 (d) Notes to Condensed Consolidated Financial Statements...................6 Item 2. Management's Discussion and Analysis of Financial Condition and Results of Operations.........................................................6 Factors That May Affect Future Results....................................11 PART II. OTHER INFORMATION Item 1. Legal Proceedings....................................................21 Item 2. Changes in Securities and Use of Proceeds............................21 Item 3. Quantitative and Qualitative Disclosures About Market Risk...........21 Item 6. Exhibits and Reports on Form 8-K.....................................22 Signatures....................................................................23 2 PART I--FINANCIAL INFORMATION ITEM 1. FINANCIAL STATEMENTS CLICKSOFTWARE TECHNOLOGIES LTD. CONSOLIDATED BALANCE SHEETS (in thousands, except share data) MARCH 31, DECEMBER 31, 2001 2000 ----------- ----------- (Unaudited) (Audited) ASSETS CURRENT ASSETS: Cash and cash equivalents $ 6,806 $ 4,438 Short-term investments 9,465 16,878 Trade receivables 5,805 4,375 Other receivables and prepaid expenses 1,546 1,466 Total current assets 23,622 27,157 Property and equipment, net 3,968 3,772 Severance pay deposits 516 526 Long-term cash investments 1,600 - Total assets $ 29,706 $ 31,455 LIABILITIERS AND SHAREHOLDERS' EQUITY CURRENT LIABILITIES: Short-term debt $ 157 $ 146 Accounts payable and accrued expenses 3,786 3,274 Deferred revenues 231 127 Total current liabilities 4,174 3,547 LONG-TERM LIABILITIES Long-term debt 94 103 Accrued severance pay 1,283 1,343 Total long-term liabilities 1,377 1,446 Total liabilities 5,551 4,993 Commitments and contingencies SHAREHOLDERS' EQUITY: Convertible Preferred shares of NIS 0.02par value: Authorized -- 5,000,000 as of December 31, 2000 and March 31, 2001; Issued and outstanding -- none as of December 31, 2000 and March 31, 2001. - - Ordinary shares of NIS 0.02 par value: Authorized -- 100,000,000 as of December 31, 2000 and March 31, 2001; Issued and outstanding -- 26,064,539 as of December 31,2000 and 26,091,351 as of March 31, 2001. 100 100 Additional paid-in capital 69,220 69,169 Deferred compensation (949) (1,120) Accumulated deficit (44,216) (41,687) Total shareholders' equity 24,155 26,462 Total liabilities and shareholders' equity $ 29,706 $ 31,455 See notes to condensed consolidated financial statements. 3 CLICKSOFTWARE TECHNOLOGIES LTD. CONSOLIDATED STATEMENTS OF OPERATIONS (in thousands, except share and per share amounts) Unaudited) THREE MONTHS ENDED MARCH 31, 2001 2000 ----------- ----------- Revenues: Software license $ 3,103 $ 2,126 Service and maintenance 1,339 1,385 -------------------------------- Total revenues 4,442 3,511 Cost of revenues: Software license 74 110 Service and maintenance 1,298 1,213 Total cost of revenues 1,372 1,323 -------------------------------- Gross profit 3,070 2,188 -------------------------------- Operating expenses: Research and development expenses, net 974 1,064 Sales and marketing expenses 3,666 3,174 General and administrative expenses 827 952 Reorganization expenses 294 - Share-based compensation 171 355 -------------------------------- Total operating expenses 5,932 5,545 -------------------------------- Operating loss (2,862) (3,357) Interest and other income, net 333 5 -------------------------------- Net loss $ (2,529) $ (3,352) ================================ Basic and diluted net loss per share $ (0.10) $ (0.17) ================================ Shares used in computing basic and diluted net loss per share 24,976,284 19,501,794 ================================ See notes to condensed consolidated financial statements. 4 CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS (In thousands) (Unaudited) THREE MONTHS ENDED MARCH 31, 2001 2000 ----------- ----------- CASH FLOWS FROM OPERATING ACTIVITIES: Net loss $ (2,529) $ (3,352) Adjustments to reconcile net loss to net cash used in operating activities Expenses not affecting operating cash flows: Depreciation 260 139 Amortization of deferred compensation 171 355 Unrealized gain from investments 220 - Severance pay, net (50) 87 Changes in operating assets and liabilities: Trade receivables (1,430) 734 Other receivables and other prepaid expenses (80) (185) Accounts payable and accrued expenses 512 (125) Deferred revenues 104 (539) -------------------------------- Net cash used in operating activities (2,822) (2,886) -------------------------------- CASH FLOWS FROM INVESTING ACTIVITIES: Increase in investments, net 5,593 - Purchases of equipment (456) (364) -------------------------------- Net cash provide (used) in investing activities 5,137 (364) -------------------------------- CASH FLOWS FROM FINANCING ACTIVITIES: Short-term debt 11 (126) Receipt(Payment) of long-term debt (9) (57) Net proceeds form issuance of Ordinary Shares - 12 Employee options exercised 51 322 -------------------------------- Net cash provided by financing activities 53 151 -------------------------------- Increase (decrease) in cash and cash Equivalents 2,368 (3,099) Cash and cash equivalents at beginning of Period 4,438 7,838 -------------------------------- Cash and cash equivalents at end of period $ 6,806 $ 4,739 ================================ Supplemental cash flow information Cash paid for interest 4 21 ================================ See notes to condensed consolidated financial statements. 5 ClickSoftware Technologies Ltd. NOTES TO THE CONDENSED CONSOLIDATED FINANCIAL STATEMENTS (INFORMATION AS OF March 31, 2001 and FOR THE THREE MONTHS ENDED MARCH 31, 2000 AND MARCH 31, 2001) 1. Condensed Consolidated Financial Statements. The accompanying condensed consolidated financial statements have been prepared by the Company without audit and reflect all adjustments, consisting of normal recurring adjustments and accruals, which are, in the opinion of management, necessary for a fair statement of the financial position of the Company as of March 31, 2001 and the results of operations and cash flows for the interim periods indicated. The results of operations covered are not necessarily indicative of the results to be expected for future quarters or for the year ending December 31, 2001. The statements have been prepared in accordance with the regulations of the Securities and Exchange Commission; accordingly, certain information and footnote disclosures normally included in annual financial statements prepared in accordance with generally accepted accounting principles have been condensed or omitted. These financial statements should be read in conjunction with the audited financial statements and notes thereto of ClickSoftware for the year ended December 31, 2000 that are included in ClickSoftware's Form 10-K filed with the Securities and Exchange Commission. 2. Net (Loss) Per Share. ClickSoftware computes net loss per share of ordinary shares in accordance with Statement of Financial Accounting Standards No. 128, "Earnings per Share" ("SFAS No. 128"). Under the provisions of SFAS No. 128 basic net loss per share ("Basic EPS") is computed by dividing net loss by the weighted average number of shares of common stock outstanding, excluding ordinary shares held by a trustee reserved for allocation against employee options granted but not yet exercised. The weighted average ordinary shares outstanding are on a pro-forma basis for the three months ended March 31, 2000. The following is a reconciliation of the numerators and denominators used in computing basic and diluted net loss per share (in thousands except per share amounts): 2001 2000 ----------- ----------- (in thousands except share data and share numbers) Net loss attributable to ordinary shareholders $ (2,529) $ (3,352) Basic and diluted: Weighted averages shares used in computing basic and diluted net loss per ordinary share 24,976,284 19,501,794 ==================================== Basic and diluted net loss per Ordinary share $ (0.10) $ (0.17) ==================================== ITEM 2. MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS Except for historical information, the discussion in this report contains forward-looking statements that involve risks and uncertainties. These forward looking statements include, among others, those statements including the words, "expects", "anticipates", "intends", "believes" and similar language. Our actual results could differ materially from those discussed herein. Factors that could cause or contribute to such differences include, but are not limited to the risks discussed in the section titled "Risk Factors". 6 OVERVIEW ClickSoftware Technologies Ltd. ("ClickSoftware" or the "Company") derives revenues from software licensing and service and maintenance fees. Software license revenues are comprised of perpetual or annual software license fees primarily derived from contracts with our direct sales clients and our indirect distribution channels. License fees are based upon an initial fee determined by the number of service resources to be scheduled, followed by periodic maintenance fees. We recognize revenues in accordance with the American Institute of Certified Public Accountants Statement of Position 97-2, "Software Revenue Recognition," or SOP 97-2, as amended by Statement of Position 98-4. Under SOP 97-2, we recognize software license revenues when a software license agreement has been executed or a definitive purchase order has been received and the product has been delivered to our clients, no significant obligations with regard to implementation remain, the fee is fixed and determinable, and collectability is probable. Service and maintenance revenues are comprised of professional service revenues from implementation, and revenues from consulting, training, and customer service support fees. Clients licensing our products generally purchase support service agreements from us. Professional service and training revenues are billed at an agreed-upon rate plus incurred expenses, and are recognized when provided. Consulting revenues are recognized on a straight-line basis over the life of the agreement. Customer support is charged as a percentage of license fees depending upon the level of support coverage requested by the customer, and are recognized over the duration of the support provided. Our products are marketed worldwide through a combination of a direct sales force, consultants and various business relationships we have with implementation and technology companies and resellers. We also provide software license pricing structures to our clients which includes lower initial license fees followed by monthly payments based on the number of scheduling transactions conducted. To date, however, no significant revenue has been recognized on this basis. Cost of revenues consists of cost of software license revenues and cost of service and maintenance revenues. Cost of software license revenues consists of expenses related to media duplication and packaging of our products. Cost of service and maintenance revenues consists of expenses related to salaries, expenses of our professional services organizations, costs related to third-party consultants, and equipment costs. We believe that as our client base reaches maturity, and as existing clients purchase additional licenses, the percentage of revenues derived from license fees will increase as a percentage of revenues while the percentage of revenues derived from service and maintenance fees will increase on an absolute basis but decrease as a percentage of revenues as compared to historic periods. Operating expenses are categorized into net research and development expenses (net of grants), sales and marketing expenses, general and administrative expenses, and share based compensation. Research and development expenses consist primarily of personnel costs to support product development, net of grants received from the Chief Scientist. In return for some of these grants, we are obligated to pay the Israeli Government royalties as described below which are included in sales and marketing expenses. Software research and development costs incurred prior to the establishment of technology feasibility are included in research and development expenses as incurred. In previous years we received grants from the Fund for the Encouragement of Marketing Activities established by the Government of Israel. In return for these grants, we are obligated to pay the Israeli Government royalties as described below. We expect that sales and marketing expenses will increase on an absolute basis over the next year as we hire additional sales and marketing personnel, continue to promote our brand, continue our Internet initiative, and increase our international sales efforts. 7 Sales and marketing expenses consist primarily of personnel and related costs for marketing and sales functions, including related travel, direct advertising costs, expenditures on trade shows, market research and promotional printing. General and administrative expenses consist primarily of personnel and related costs for corporate functions, including information services, finance, accounting, human resources, facilities, legal, and directors and officers liability insurance. Share-based compensation represents the aggregate difference, at the date of grant, between the respective exercise price of stock options and the deemed fair market value of the underlying stock. Share-based compensation is amortized over the vesting period of the underlying options, generally four years. Interest and other income, net, includes interest income earned on our cash and cash equivalents, offset by interest expense, and also includes the effects of foreign currency translations. The functional currency of our operations is the U.S. dollar, which is the primary currency in the economic environment in which we conduct our business. A significant portion of our research and development expense is incurred in New Israeli Shekels ("NIS") and a portion of our revenues and expenses are incurred in British Pounds and the Euro. The results of our operations are subject to fluctuations in these exchange rates which are influenced by various global economic factors, including inflation rates and economic growth within each nation. The effects of foreign currency exchange rates on our results of operations for the three months ended March 31, 2000 and 2001 were immaterial. RESULTS OF OPERATIONS Our operating results for each of the three months ended March 31, 2001 and 2000, expressed as a percentage of revenues are as follows: THREE MONTHS ENDED MARCH 31, 2001 2000 ---------- ---------- Revenues: Software license 70% 61% Service and maintenance 30% 39% ---------------------------- Total revenues 100% 100% Cost of revenues: Software license 2% 3% Service and maintenance 29% 35% Total cost of revenues 31% 38% ---------------------------- Gross profit 69% 62% ---------------------------- Operating expenses: Research and development expenses, net 22% 30% Sales and marketing expenses 83% 90% General and administrative expenses 19% 27% Reorganization expenses 7% 0% Share-based compensation 4% 10% ---------------------------- Total operating expenses 135% 157% ---------------------------- Operating loss (64%) (96%) Interest and other income, net 7% 1% ---------------------------- Net loss (57%) (95%) ============================ REVENUES. Company revenues increased $0.9 million or 27% to $4.4 million for the three months ended March 31, 2001 from $3.5 million for the three months ended March 31, 2000. 8 SOFTWARE LICENSE. Software license revenues were $3.1 million or 70% of total revenues in the three months ended March 31, 2001, and $2.1 million or 61% of total revenues in the three months ended March 31, 2000. The increase in license revenue was primarily due to continued demand by new customers for ClickSoftware products. SERVICE AND MAINTENANCE. Service and maintenance revenues were $1.3 million or 30% of revenues in the three months ended March 31, 2001, and $1.4 million or 39% of total revenue in the three months ended March 31, 2000. The decrease in service and maintenance revenues was primarily due to increased sales of software licenses and improved implementation times associated with our product. COST OF REVENUES. Cost of revenues were $1.4 million or 31% of revenues in the three months ended March 31http://www.secinfo.com/ - Dates, 2001, and $1.3 million or 38% of revenues in the three months ended March 31, 2000. The decrease in the cost of revenues on percentage basis was due to an improved mix between license and services and maintenance revenue. COST OF SOFTWARE LICENSES. Cost of software license revenues were $74,000 or 2% of total revenues in the three months ended March 31, 2001 and, $110,000 or 3% of revenues in the three months ended March 31, 2000. COST OF SERVICE AND MAINTENANCE. Cost of service and maintenance revenues was $1.3 million or 29% of revenues for the three months ended March 31, 2001, and $1.2 million or 35% of revenues for the three months ended March 31, 2000. This increase in the cost of service and maintenance revenues was due to increased professional services required as a result of the increase in sale of licenses; the percentage decrease in the cost of service and maintenance was primarily due to the improved implementation times associated with our product. GROSS PROFIT. Gross profit as a percentage of revenues was 69% in the three months ended March 31, 2001 as compared to 62% in the three months ended March 31, 2000. This improvement is mostly attributed to changes in the revenue mix in favor of higher margin license revenues. OPERATING EXPENSES. Total operating expenses were $5.9 million or 135% of revenues for the three months ended March 31, 2001, and $5.5 million or 157% of revenues for the three months ended March 31, 2000. RESEARCH AND DEVELOPMENT EXPENSES, NET. Research and development expenses, net of related grants, were $1.0 million or 22% of revenues for the three months ended March 31, 2001, and $1.1 million or 30% of revenues for the three months ended March 31, 2000. In the first quarter of 2001 we recognized a research and development grant from Israel's Chief Scientist in the amount of $165,000. The decrease in both absolute and percentage terms is primarily due to the temporary transfer of R&D software engineers to the Professional Services division to support the implementation process with several European customers. SALES AND MARKETING EXPENSES. Sales and marketing expenses were $3.7 million or 83% of revenues for the three months ended March 31, 2001, and $3.2 million or 90% of revenues for the three months ended March 31, 2000. The absolute increase in sales and marketing expenses was due to additional sales and marketing efforts related to the expansion of our salesforce, which resulted in an increase in personnel related costs as well as additional marketing costs. Dependant upon the success of our product in the market, sales and marketing expenses may increase on an absolute basis in future periods as we hire additional sales and marketing personnel, continue to promote our brand, and establish sales in additional geographic areas. GENERAL AND ADMINISTRATIVE EXPENSES. General and administrative expenses were $827,000 or 19% of revenues in the three months ended March 31, 2001, and $952,000 or 27% of revenues in the three months ended March 31, 2000. The percentage decrease is due to an increase in revenues without a corresponding increase in administrative expenses. We expect general and administrative expenses to decrease as a percentage of revenues. REORGANIZATION EXPENSES. Reorganization expenses were $333,000 or 7% of revenues in the three months ended March 31, 2001. There were no such expenses in the three months ended March 31, 2000. These expenses were primarily costs associated with severance payments to terminated employees. 9 SHARE-BASED COMPENSATION. Share based compensation for the three months ended March 31, 2001 amounted to $171,000 of previously recorded deferred compensation. Share based compensation for the three months ended March 31, 2000 amounted to $355,000. LIQUIDITY AND CAPITAL RESOURCES As of March 31, 2001 we had cash and cash equivalents of $6.8 million, short-term investments of $9.5 million, and long-term cash investment of $1.6 million. From inception through our IPO on June 22, 2000, we financed our operations primarily through the private placement of equity securities which through December 31, 1999 totaled approximately $32.0 million, net of issuance costs. Our initial public stock offering of ordinary shares realized $28.3 million, net of underwriter discount and other issuance costs. Net cash used in operating activities primarily consisted of net losses in addition to increases in trade receivables and prepaid expenses, partially offset by increases in accounts payable, accrued liabilities, amortization of deferred compensation, non-cash compensation expenses, depreciation and amortization, as applicable. For the three months ended March 31, 2001, cash used in operations was $2.8 million, comprised of our net loss of $2.5 million, an increase in trade receivables of $1.4 million, increase in other receivables of $80,000, increase in accounts payable of $512,000, increase in deferred revenue of $104,000, partially offset by non-cash charges of $601,000 million. For the three months ended March 31, 2000, cash used in operations was $2.9 million, comprised of our net loss of $3.4 million, a decrease in trade receivables of $734,000, increase in other receivables of $185,000, decrease in accounts payable of $125,000, decrease in deferred revenue of $539,000, partially offset by non-cash charges of $581,000. Net cash provided in investing activities in the three months ended March 31, 2001 was $5.1 million, of which $5.6 million was provided from Short-term investments and $456,000 invested primarily in leasehold improvements and purchases of equipment and systems, including computer equipment and fixtures and furniture. Net cash used in investing activities the three months ended March 31, 2000 was $364,000 which was primarily invested in leasehold improvements and purchases of equipment and systems, including computer equipment and fixtures and furniture. Net cash provided by financing activities during the three months ended March 31, 2001 was $53,000 and 151,000 for the three months ended March 31, 2000. As of March 31, 2001 we had outstanding trade receivables of approximately $5.8 million. Our trade receivables typically have 30 to 60 day terms; although we have also negotiated longer payment plans with some of our clients. As of March 31, 2001 our DSO (Days Sales Outstanding) was 118 days. Since inception, we have received aggregate payments from the Government of the State of Israel in the amount of $4.4 million related to research and development and $707,000 related to marketing activities. As of March 31, 2001, we have paid or accrued royalties related to these funds in the amount of $1.6 million. We have a $1.0 million unsecured line of credit with an Israeli bank. No amounts were outstanding under this line of credit as of March 31, 2001. The Company also has an aggregate of $251,000 in term loans relating to borrowings for working capital. We have a loan in US Dollars bearing an interest rate of LIBOR plus 1% and a loan in New Israeli Shekels linked to the Israeli CPI, currently bearing an interest rate of 5.4%. Additional loans are in British Pounds bearing an average interest rate of 9.7%. Our bank in Israel has issued two standby letters of credit on our behalf. One is for $125,000 for tenant improvements related to our facilities in Israel. The other is for $703,000 and secures our performance pursuant to projects with the Government of Israel. Additionally, Silicon Valley Bank has issued a letter of credit on our behalf in the amount of $205,560 to assure performance under the terms of our Campbell, CA lease. 10 Our capital requirements depend on numerous factors, including market acceptance of our products, the resources we devote to developing, marketing, selling and supporting our products, the timing and extent of establishing additional international operations and other factors. We intend to continue investing significant resources in our sales and marketing and research and development operations in the future. We believe that our current cash balances will be sufficient to fund our expenses until we reach profitability. FACTORS THAT MAY AFFECT FUTURE RESULTS You should carefully consider the following factors and other information in this statement before you decide to invest in our ordinary shares. If any of the negative events referred to below occur, our business, financial condition and results of operations could suffer. In any such case, the trading price of our ordinary shares could decline, and you may lose all or part of your investment. RISKS RELATED TO OUR BUSINESS THE ECONOMIC OUTLOOK FOR THE YEAR 2001 MAY ADVERSELY AFFECT THE DEMAND FOR OUR PRODUCTS AND THE COMPANY'S RESULTS OF OPERATIONS. Predictions for the general economy for 2001 indicate uncertain economic conditions. Weak economic conditions may cause a reduction in information technology spending generally. Consequently, there may be an adverse impact on the demand for our products, which would adversely affect our results of operations. In addition, predictions regarding economic conditions have a low degree of certainty, and further predicting the effects of the changing economy is even more difficult. We may not accurately gauge the effect of the general economy on our business. As a result, we may not react to such changing conditions in a timely manner which may result in an adverse impact on our results of operations. Any such adverse impacts to our results of operations from a changing economy may cause the price of our ordinary shares to decline. We have not achieved profitability. We expect to continue to incur significant sales and marketing and research and development expenses. Some of our expenses, such as administrative and management payroll and rent and utilities, are fixed in the short term and cannot be quickly reduced to respond to decreases in revenues. As a result, we will need to generate significant revenues to achieve and maintain profitability, which we may not be able to do. OUR QUARTERLY OPERATING RESULTS ARE SUBJECT TO FLUCTUATIONS AND IF WE FAIL TO MEET THE EXPECTATIONS OF SECURITIES ANALYSTS OR INVESTORS, OUR SHARE PRICE MAY DECREASE. Our quarterly operating results are difficult to predict and are not a good measure for comparison. Our operating history shows that a significant percentage of our quarterly revenues come from orders placed toward the end of a quarter, for the quarter ended March 31, 2001 approximately two-thirds of our realized revenue was recognized in the last two weeks of the quarter. From time to time, we anticipate a sale of significant size to a single customer. A delay in the completion of any sale past the end of a particular quarter could negatively impact results for that quarter, and such negative impact could be significant for the delay of a sale of significant size. Even without the delay of a significant sale, our future quarterly operating results may fluctuate significantly and may not meet the expectations of securities analysts or investors. If this occurs, the price of our ordinary shares may decrease. The factors that may cause fluctuations in our quarterly operating results include the following: * the volume and timing of customer orders; * internal budget constraints of our current and prospective clients; * the length and unpredictability of our sales cycle; * the mix of revenue generated by product licenses and professional services; * the mix of revenue between domestic and foreign sources; * announcements or introductions of new products or product enhancements by us or our competitors; 11 * changes in prices of and the adoption of different pricing strategies for our products and those of our competitors; * timing and amount of sales and marketing expenses; * changes in our business and partner relationships; * technical difficulties or "bugs" affecting the operation of our software; * foreign currency exchange rate fluctuations; and * general economic conditions. FAILURE OF THE MARKET TO ACCEPT OUR TECHNOLOGY WOULD ADVERSELY AFFECT DEMAND FOR OUR PRODUCTS AND THE PRICE OF OUR ORDINARY SHARES COULD DECLINE. Our products are based on complex technologies, including sophisticated algorithms and models which we have developed to address complex scheduling and troubleshooting issues in the service industry. Although our products are currently being used in the service industry, and we believe our technologies address these issues, the methods we have chosen have not yet been widely accepted by the service industry. We cannot predict whether our products will be widely accepted by the service industry. Failure of the market to accept our technology would adversely affect demand for our products. In addition, we participate in an industry with an inherently high failure rate and we cannot assure you that our clients will achieve success when using our products and services. Any publicized performance problems relating to our products or those of our competitors could also slow client adoption of our products. Moreover, to the extent that we are associated with unsuccessful client projects, even if due to factors beyond our control, our reputation and competitive position in our industry could be materially and adversely affected. FAILURE OF THE MARKET TO ACCEPT OUR NEW PRODUCTS WOULD ADVERSLY AFFECT OUR PROFITABILITY. Historically, all of our operating revenue has come from sales of, and services related to, our CLICKSCHEDULE product and our CLICKFIX product, to clients seeking application software that enables efficient provisioning of services in enterprise environments. During the year ended December 31, 2000, we introduced three new products that, together with our existing products, constitute a suite of products that offers a more comprehensive solution to our customers. The growth of our company depends in part on the development of market acceptance of these new products. We have no guarantee that the sales of these new products will develop as quickly as we anticipate, or at all. Lack of long-term demand for our new products would have a material adverse effect on our business and operating results. OUR LONG AND UNPREDICTABLE SALES AND IMPLEMENTATION CYCLES DEPEND ON FACTORS OUTSIDE OUR CONTROL, WHICH MAY CAUSE QUARTERLY LICENSE AND SERVICE FEES REVENUES TO VARY SIGNIFICANTLY FROM PERIOD TO PERIOD. To date, our customers have taken a long time, typically ranging from three months to nine months, to evaluate our products before making their purchase decisions. In addition, depending on the nature and specific needs of a client, the implementation of our products can take up to three to twelve months. Sales of licenses and implementation schedules are subject to a number of risks over which we have little or no control, including clients' budgetary constraints, clients' internal acceptance reviews, the success and continued internal support of clients' own development efforts, the efforts of businesses with which we have relationships, the nature, size and specific needs of a client and the possibility of cancellation of projects by clients. The uncertain outcome of our sales efforts and the length of our sales cycles could result in substantial fluctuations in license revenues. Historically more than 60% of our sales in any given quarter occur in the last two weeks of the quarter; if sales forecasted from a specific client for a particular quarter are not realized in that quarter, we are unlikely to be able to generate revenues from alternate sources in time to compensate for the shortfall. As a result, and due to the relatively large size of some orders, a lost or delayed sale could have a material adverse effect on our quarterly revenue and operating results. Moreover, to the extent that significant sales occur earlier than expected, revenue and operating results for subsequent quarters could be adversely affected. FAILURE TO EXPAND OUR SALES AND MARKETING ORGANIZATIONS COULD LIMIT OUR ABILITY TO SELL ADDITIONAL PRODUCTS AND SERVICES, WHICH WOULD IMPAIR OUR ABILITY TO GROW OUR BUSINESS AND INCREASE REVENUES. We are expanding our direct and indirect sales operations to increase market awareness of our products and generate increased revenues. We cannot be certain that we will be successful in these efforts. In addition to normal turnover of personnel, we are attempting to expand our direct sales force in North America. As of March 31, 2001, we employed 64 individuals in our sales and marketing organizations. Because 25 of these sales and marketing personnel joined us within the last twelve months, we will be required to devote significant resources to the training of these new sales personnel. In addition, we might not be able to hire or retain the kind and number of sales and marketing personnel we are targeting because competition for qualified sales and marketing personnel in our market is intense. 12 WE DEPEND ON KEY PERSONNEL, AND THE LOSS OF ANY KEY PERSONNEL COULD AFFECT OUR ABILITY TO COMPETE AND OUR ABILITY TO ATTRACT ADDITIONAL KEY PERSONNEL MAY BE IMPAIRED. We believe our future success will depend on the continued service of our executive officers and other key sales and marketing, product development and professional services personnel. Dr. Moshe BenBassat, our Chief Executive Officer, has individually participated in and has been responsible for overseeing much of the research and development of our core technologies. Mr. Shimon Rojany, our CFO, recently announced his upcoming retirement. Mr. Rojany is committed to continuing his services for as long as required to ensure a smooth transition. The services of Dr. BenBassat and other members of our senior management team and key personnel would be very difficult to replace and the loss of any of these employees could harm our business significantly. We have employment agreements with, among others, Dr. BenBassat, Mr. Rojany, and Mr. Corey Leibow, our Chief Operating Officer. Although these agreements request sixty days notification prior to departure, relationships with these officers and key employees are at will. The loss of any of our key personnel could harm our ability to execute our business strategy and compete. In addition, given the decline in our share price and the volatility of the stock market, we believe that the prospective employees that we target may perceive that the share option component of our compensation packages is not valuable. Consequently, we may have difficulty hiring our desired numbers of key personnel. Moreover, even if we are able to attract key personnel, the resources required to attract and retain such personnel may adversely affect our operating results. IF WE FAIL TO EXPAND OUR PROFESSIONAL SERVICES ORGANIZATION, WE MAY NOT BE ABLE TO SERVICE ADDITIONAL CLIENTS AND INSTALL ADDITIONAL LICENSES. We cannot be certain that we can attract or retain a sufficient number of highly qualified professional services personnel to meet our business needs. Clients that license our software typically engage our professional services organization to assist with the installation and operation of our software applications. Our professional services organization also provides assistance to our clients related to the maintenance, management and expansion of their software systems. Growth in licenses of our software will depend in part on our ability to provide our clients with these services. In addition, we will be required to expand our professional services organization to enable us to continue to support our existing installed base of customers. As a result, we plan to increase the number of our service personnel in order to meet these needs. Competition for qualified services personnel with the relevant knowledge and experience is intense, and we may not be able to attract and retain necessary personnel. If we are not able to grow our professional services organization, our ability to expand our service business would be limited. In addition, we could experience delays in recognizing revenue if our professional services group fails to complete implementations in a timely manner. IF WE FAIL TO EXPAND OUR RELATIONSHIPS WITH THIRD PARTIES THAT CAN PROVIDE IMPLEMENTATION AND PROFESSIONAL SERVICES TO OUR CLIENTS, WE MAY BE UNABLE TO INCREASE OUR REVENUES AND OUR BUSINESS COULD BE HARMED. In order for us to focus more effectively on our core business of developing and licensing software solutions, we need to continue to establish relationships with third parties that can provide implementation and professional services to our clients. Third-party implementation and consulting firms can also be influential in the choice of resource optimization applications by new clients. If we are unable to establish and maintain effective, long-term relationships with implementation and professional services providers, or if these providers do not meet the needs or expectations of our clients, we may be unable to grow our revenues and our business could suffer. As a result of the limited resources and capacities of many third-party implementation providers, we may be unable to attain sufficient focus and resources from the third-party providers to meet all of our clients' needs, even if we establish relationships with these third parties. If sufficient resources are unavailable, we will be required to provide these services internally, which could limit our ability to meet other demands. Even if we are successful in developing relationships with third-party implementation and professional services providers, we will be subject to significant risk, as we cannot control the level and quality of service provided by third-party implementation and professional services partners. 13 OUR MARKET IS HIGHLY COMPETITIVE AND ANY REDUCTION IN DEMAND FOR, OR PRICES OF, OUR PRODUCTS COULD NEGATIVELY IMPACT OUR REVENUES, REDUCE OUR GROSS MARGINS AND CAUSE OUR SHARE PRICE TO DECLINE. The market for our products is competitive and rapidly changing. We expect competition to increase in the future as current competitors expand their product offerings and new companies enter the market. Because the market for service and delivery optimization software is evolving, it is difficult to determine what portion of the market each competitor currently controls. However, competition could result in price reductions, fewer customer orders, reduced gross margin and loss of market share, any of which could cause our business to suffer. We may not be able to compete successfully, and competitive pressures may harm our business. Some of our current and potential competitors have greater name recognition, longer operating histories, larger customer bases and significantly greater financial, technical, marketing, public relations, sales, distribution and other resources than us. In addition, some of our potential competitors are among the largest and most well capitalized software companies in the world. See Part 1, Competition. FAILURE TO FULLY DEVELOP OR MAINTAIN KEY BUSINESS RELATIONSHIPS COULD LIMIT OUR ABILITY TO SELL ADDITIONAL LICENSES WHICH COULD DECREASE OUR REVENUES AND INCREASE OUR SALES AND MARKETING COSTS. We believe that our success in penetrating our target markets depends in part on our ability to develop and maintain business relationships with software vendors, resellers, systems integrators, distribution partners and customers. If we fail to continue developing these relationships, our growth could be limited. We have entered into agreements with third parties relating to the integration of our products with their product offerings, distribution, reselling and consulting. We are only beginning to derive revenues from these agreements but we may not be able to derive significant revenues in the future from these agreements. In addition, our growth may be limited if prospective clients do not accept the solutions offered by our strategic partners. OUR MARKET MAY EXPERIENCE RAPID TECHNOLOGICAL CHANGES THAT COULD CAUSE OUR PRODUCTS TO FAIL OR REQUIRE US TO REDESIGN OUR PRODUCTS, WHICH WOULD RESULT IN INCREASED RESEARCH AND DEVELOPMENT EXPENSES. Our market is characterized by rapid technological change, dynamic client needs and frequent introductions of new products and product enhancements. If we fail to anticipate or respond adequately to technology developments and client requirements, or if our product development or introduction is delayed, we may have lower revenues. Client product requirements can change rapidly as a result of computer hardware and software innovations or changes in and the emergence, evolution and adoption of new industry standards. For example, we offer Windows NT versions of our products due to the market acceptance of Windows NT over the last several years. While we interface smoothly with UNIX systems, we currently do not provide Unix versions of our software. The actual or anticipated introduction of new products has resulted and will continue to result in some reformulation of our product offerings. Technology and industry standards can make existing products obsolete or unmarketable or result in delays in the purchase of such products. As a result, the life cycles of our products are difficult to estimate. We must respond to developments rapidly and continue to make substantial product development investments. As is customary in the software industry, we have previously experienced delays in introducing new products and features, and we may experience such delays in the future which could impair our revenue and operating results. OUR PRODUCTS COULD BE SUSCEPTIBLE TO ERRORS OR DEFECTS THAT COULD RESULT IN LOST REVENUES, LIABILITY OR DELAYED OR LIMITED MARKET ACCEPTANCE. Complex software products such as ours often contain errors or defects, particularly when first introduced or when new versions or enhancements are released. In the past, some of our products have contained errors and defects which have delayed implementation or required us to expend additional resources to correct the problems. Despite internal testing and testing by current and potential clients, and despite the history of use by our installed base of customers, our current and future products may contain as yet undetected serious defects or errors. Any such defects or errors could result in lost revenues, liability or a delay in market acceptance of these products, any of which would have a material adverse effect on our business, operating results and financial condition. 14 The performance of our products also depends in part upon the accuracy and continued availability of third-party data. We rely on third parties that provide information such as street and address locations and mapping functions that we incorporate into our products. If these parties do not provide accurate information, or if we are unable to maintain our relationships with them, our reputation and competitive position in our industry could suffer and we could be unable to develop or enhance our products as required. OUR INTELLECTUAL PROPERTY COULD BE USED BY THIRD PARTIES WITHOUT OUR CONSENT BECAUSE PROTECTION OF OUR INTELLECTUAL PROPERTY IS LIMITED. Our success and ability to compete are substantially dependent upon our internally developed technology, which we protect through a combination of copyright, trade secret and trademark law. However, we may not be able to adequately protect our intellectual property rights, which may significantly harm our business. Specifically, we may not be able to protect our trademarks for our company name and our product names, and unauthorized parties may attempt to copy or otherwise obtain and use our products or technology. Policing unauthorized use of our products and technology is difficult, particularly in countries outside the U.S., and we cannot be certain that the steps we have taken will prevent infringement or misappropriation of our intellectual property rights. Our end-user licenses are designed to prohibit unauthorized use, copying or disclosure of our software and technology in the United States, Israel and other foreign countries. However, these provisions may be unenforceable under the laws of some jurisdictions and foreign countries. Unauthorized third parties may be able to copy some portions of our products or reverse engineer or obtain and use information and technology that we regard as proprietary. Third parties could also independently develop competing technology or design around our technology. If we are unable to successfully detect infringement and/or to enforce our rights to our technology, we may lose competitive position in the market. We cannot assure you that our means of protecting our intellectual property rights in the United States, Israel or elsewhere will be adequate or that competing companies will not independently develop similar technology. In addition, some of our licensed users may allow additional unauthorized users to use our software, and if we do not detect such use, we could lose potential license fees. OUR TECHNOLOGY AND OTHER INTELLECTUAL PROPERTY MAY BE SUBJECT TO INFRINGEMENT CLAIMS. Substantial litigation regarding technology rights and other intellectual property rights exists in the software industry both in terms of infringement and ownership issues. A successful claim of patent, copyright or trademark infringement or conflicting ownership rights against us could cause us to make changes in our business or significantly harm our business. We believe that our products do not infringe the intellectual property rights of third parties. However, we cannot assure you that we will prevail in all future intellectual property disputes. We expect that software products may be increasingly subject to third-party infringement or ownership claims as the number of competitors in our industry segment grows and the functionality of products in different industry segments overlaps. Third parties may make a claim of infringement or conflicting ownership rights against us with respect to our products and technology. Any claims, with or without merit, could: * be time-consuming to defend; * result in costly litigation; * divert management's attention and resources; or * cause product shipment delays. Further, if an infringement or ownership claim is successfully brought against us, we may have to pay damages or royalties, enter into a licensing agreement, and/or stop selling the product or using the technology at issue. Any such royalty or licensing agreements may not be available on commercially reasonable terms, if at all. 15 From time to time, we may encounter disputes over rights and obligations concerning intellectual property. We also indemnify some of our customers against claims that our products infringe the intellectual property rights of others. We have only conducted a partial search for existing patents and other intellectual property registrations, and we cannot assure you that our products do not infringe any issued patents. In addition, because patent applications in the United States and Israel are not publicly disclosed until the patent is issued, applications may have been filed which would relate to our products. ANY FUTURE ACQUISITIONS OF COMPANIES OR TECHNOLOGIES MAY RESULT IN DISTRACTION OF OUR MANAGEMENT AND DISRUPTIONS TO OUR BUSINESS. Although not currently under consideration, we may acquire or make investments in complementary businesses, technologies, services or products if appropriate opportunities arise. From time to time we may engage in discussions and negotiations with companies regarding our acquiring or investing in such companies' businesses, products, services or technologies. We cannot make assurances that we will be able to identify future suitable acquisition or investment candidates, or if we do identify suitable candidates, that we will be able to make such acquisitions or investments on commercially acceptable terms or at all. Our management has limited experience in acquiring companies or technologies. If we acquire or invest in another company, we could have difficulty assimilating that company's personnel, operations, technology or products and service offerings. In addition, the key personnel of the acquired company may decide not to work for us. These difficulties could disrupt our ongoing business, distract our management and employees, increase our expenses and adversely affect our results of operations. Furthermore, we may incur indebtedness to pay for any future acquisitions. As of the date of this statement, we have neither begun discussions nor entered an agreement to make any such material investment or acquisition transaction. FUTURE ACQUISITIONS MAY RESULT IN DILUTION TO OUR CURRENT SHAREHOLDERS. In the future we may acquire complementary business through the issuance of additional ordinary shares. Additional issuances of ordinary shares could decrease the value of our ordinary shares and reduce the net tangible book value per share. Consequently, an acquisition in which we issue additional shares could actually decrease the value of your investment in ClickSoftware. As of the date of this statement, we have neither begun discussions nor entered an agreement to make any material acquisition which would result in the issuance of additional shares. OUR BUSINESS MAY BECOME INCREASINGLY SUSCEPTIBLE TO NUMEROUS RISKS ASSOCIATED WITH INTERNATIONAL OPERATIONS. Significant portions of our operations occur outside the United States. Our facilities are located in North America, Israel, the European continent, and the United Kingdom, and our executive officers and other key employees are dispersed throughout the world. This geographic dispersion requires significant management resources that may place us at a disadvantage compared to our locally based competitors. In addition, our international operations are generally subject to a number of risks, including: * foreign currency exchange rate fluctuations; * longer sales cycles; * multiple, conflicting and changing governmental laws and regulations; * expenses associated with customizing products for foreign countries; * protectionist laws and business practices that favor local competition; * difficulties in collecting accounts receivable; and * political and economic instability. We expect international revenues to continue to account for a significant percentage of total revenues and we believe that we must continue to expand our international sales and professional services activities in order to be successful. Our international sales growth will be limited if we are unable to expand our international sales management and professional services organizations, hire additional personnel, customize our products for local markets and establish relationships with additional international distributors, consultants and other third parties. If we fail to manage our geographically dispersed organization, we may fail to meet or exceed our business plan and our revenues may decline. 16 WE ARE INCORPORATED IN ISRAEL AND HAVE IMPORTANT FACILITIES AND RESOURCES LOCATED IN ISRAEL WHICH COULD BE NEGATIVELY AFFECTED DUE TO MILITARY OR POLITICAL TENSIONS. We are incorporated under the laws of the State of Israel and our research and development facilities as well as significant executive offices are located in Israel. Although substantial portions of our sales currently are to customers outside of Israel, political, economic and military conditions in Israel could nevertheless directly affect our operations. Since the establishment of the State of Israel in 1948, a number of armed conflicts have taken place between Israel and its Arab neighbors and a state of hostility, varying in degree and intensity, has led to security and economic problems for Israel. Since September 2000, a continuous armed conflict with the Palestinian authority has been taking place. Despite our history of avoiding adverse effects, in the future we could be adversely affected by any major hostilities involving Israel, the interruption or curtailment of trade between Israel and its trading partners, a significant increase in inflation, or a significant downturn in the economic or financial condition of Israel. Despite the progress towards peace between Israel and its Arab neighbors, the future of these peace efforts is uncertain. Several Arab countries still restrict business with Israeli companies which may limit our ability to make sales in those countries. We could be adversely affected by restrictive laws or policies directed towards Israel or Israeli businesses. CERTAIN OF OUR OFFICERS AND EMPLOYEES ARE REQUIRED TO SERVE IN THE ISRAEL DEFENSE FORCES AND THIS COULD FORCE THEM TO BE ABSENT FROM OUR BUSINESS FOR EXTENDED PERIODS. David Schapiro, our Executive Vice President of Worldwide Markets and Product Group, and Hannan Carmeli, our Senior Vice President of Worldwide Professional Services and Operations, as well as other male employees located in Israel are currently obligated to perform up to 39 days of annual reserve duty in the Israel Defense Forces and are subject to being called for active military duty at any time. The loss or extended absence of any of our officers and key personnel due to these requirements could harm our business. WE ARE SUBJECT TO A RECENTLY ADOPTED NEW COMPANIES LAW WHICH HAS NOT YET BEEN INTERPRETED. Because we are incorporated under the laws of the State of Israel, your rights as a shareholder will be governed by the Companies Law of Israel which became effective on February 1, 2000. Certain obligations and fiduciary duties of directors, officers and shareholders under the new Companies Law are new and have not been interpreted or reviewed by the Israeli courts. In addition, not all of the regulations have been promulgated to date. As a result, our shareholders may have more difficulty and uncertainty in protecting their interests in the case of actions by our directors, officers or controlling shareholders or third parties than would shareholders of a corporation incorporated in a state or other jurisdiction in the United States. WE ARE AN INTERNATIONAL COMPANY AND OUR INTERNATIONAL OPERATIONS ARE EXPANDING. OUR RISK EXPOSURE TO FOREIGN CURRENCY FLUCTUATIONS IS INCREASING, AND WE MAY NOT BE ABLE TO FULLY MITIGATE THE RISK. Our revenue from the UK has grown. We are expanding operations in other areas of Europe, and income and expenses recognized in the European Community Euro will increase. We incur a portion of our expenses, principally salaries and related personnel expenses in Israel, in NIS. In 1999 34%, and in 2000 27% of our costs were incurred in NIS. We are also experiencing a growth in revenue and expenses in Israel, and we anticipate recognizing revenue from other international sources. Presently our risk to foreign currency fluctuations is minimal, but if our foreign accounts receivable balances increase, the risk will increase. We cannot assure that we will be able to adequately protect ourselves against such risk. THE GOVERNMENT PROGRAMS IN WHICH WE CURRENTLY PARTICIPATE AND TAX BENEFITS WHICH WE CURRENTLY RECEIVE REQUIRE US TO SATISFY PRESCRIBED CONDITIONS AND MAY BE DELAYED, TERMINATED OR REDUCED IN THE FUTURE. THIS WOULD INCREASE OUR COSTS AND TAXES. We receive grants from the Government of the State of Israel through the Office of the Chief Scientist of the Ministry of Industry and Trade, or the Chief Scientist, for the financing of a significant portion of our research and development expenditures in Israel, and we may apply for additional grants in the future. We cannot assure that we will continue to receive grants at the same rate or at all. The Chief Scientist budget has been subject to reductions that 17 may affect the availability of funds for Chief Scientist grants in the future. The percentage of our research and development expenditures financed using grants from the Chief Scientist may decline in the future, and the terms of such grants may become less favorable. In connection with research and development grants received from the Chief Scientist, we must make royalty payments to the Chief Scientist on the revenues derived from the sale of products, technologies and services developed with the grants from the Chief Scientist. From time to time, the Government of Israel changes the rate of royalties we must pay, which does not allow us to accurately predict what this rate will be. In addition, our ability to manufacture products or transfer technology outside Israel without the approval of the Chief Scientist is restricted under law. Any manufacture of products or transfer of technology outside Israel will also require the company to pay increased royalties to the Chief Scientist up to 300%. We currently conduct all of our manufacturing activities in Israel and intend to continue doing so in the foreseeable future and therefore do not believe there will be any increase in the amount of royalties we pay to the Chief Scientist. Currently the office of the Chief Scientist does not consider the licensing of our software in the ordinary course of business a transfer of technology and we do not intend to transfer any technology outside of Israel. Consequently, we do not anticipate having to pay increased royalties to the Chief Scientist for the foreseeable future. In connection with our grant applications, we have made representations and covenants to the Chief Scientist regarding our research and development activities in Israel. The funding from the Chief Scientist is subject to the accuracy of these representations and covenants. If we fail to comply with any of these conditions, we could be required to refund payments previously received together with interest and penalties and would likely be denied receipt of these grants thereafter. WE ANTICIPATE RECEIVING TAX BENEFITS FROM THE GOVERNMENT OF THE STATE OF ISRAEL, HOWEVER THESE BENEFITS MAY BE DELAYED, REDUCED OR TERMINATED IN THE FUTURE. Pursuant to the Law for the Encouragement of Capital Investments, the Government of the State of Israel through the Investment Center has granted "Approved Enterprise" status to three of our existing capital investment programs. Consequently, we are eligible for certain tax benefits for the first several years in which we generate taxable income. We have not, however, begun to generate taxable income for purposes of this law and we do not expect to utilize these tax benefits for the near future. Once we begin to generate taxable income, our financial condition could suffer if our tax benefits were significantly reduced. The benefits available to an approved enterprise are dependent upon the fulfillment of certain conditions and criteria. If we fail to comply with these conditions and criteria, the tax benefits that we receive could be partially or fully canceled and we could be forced to refund the amount of the benefits we received, adjusted for inflation and interest. From time to time, the Government of Israel has discussed reducing or limiting the benefits. We cannot assess whether these benefits will be continued in the future at their current levels or at all. PROPOSED TAX REFORM IN ISRAEL MAY REDUCE OUR TAX BENEFITS. On May 4, 2000, a committee chaired by the Director General of the Israeli Ministry of Finance issued a report recommending a sweeping reform in the Israeli system of taxation. The proposed reform would significantly alter the taxation of individuals and would also affect corporate taxation. In particular, the proposed reform would reduce but not eliminate the tax benefits available to approved enterprises such as ours. The Israeli cabinet has approved the recommendation in principle, but implementation of the reform requires legislation by Israel's Knesset. We cannot be certain whether the proposed reform will be adopted, when it will be adopted or what form any reform will ultimately take or what effect it will have on our company. IT MAY BE DIFFICULT TO ENFORCE A U.S. JUDGMENT AGAINST US, OUR OFFICERS AND DIRECTORS AND THE ISRAELI ACCOUNTANTS NAMED AS EXPERTS IN THIS STATEMENT OR TO ASSERT U.S. SECURITIES LAWS CLAIMS IN ISRAEL OR SERVE PROCESS ON SUBSTANTIALLY ALL OF OUR OFFICERS AND DIRECTORS AND THESE ACCOUNTANTS. We are incorporated in Israel and maintain significant operations in Israel. Some of our executive officers and directors and the Israeli accountants named as experts in this statement reside outside of the United States and a significant portion of our assets and the assets of these persons are located outside the United States. Therefore, it may be difficult for an investor, or any other person or entity, to enforce a U.S. court judgment against us or any of those persons or to effect service of process upon these persons in the United States, based upon the civil liability provisions of the U.S. federal securities laws in an Israeli court. 18 Additionally, it may be difficult for an investor, or any other person or entity, to enforce civil liabilities under U.S. federal securities laws in original actions instituted in Israel. We have appointed ClickSoftware Inc., our U.S. subsidiary, as our agent to receive service of process in any action against us arising out of our original June 22, 2000 initial public offering. We have not given our consent for our agent to accept service of process in connection with any other claim. Furthermore, if a foreign judgment is enforced by an Israeli court, it will be payable in NIS. OUR OFFICERS, DIRECTORS AND AFFILIATED ENTITIES OWN A LARGE PERCENTAGE OF OUR COMPANY AND COULD SIGNIFICANTLY INFLUENCE THE OUTCOME OF ACTIONS. As of March 31, 2001, our executive officers, directors and entities affiliated with them beneficially owned approximately 33.5% of our outstanding ordinary shares. These shareholders, if acting together, would be able to significantly influence all matters requiring approval by our shareholders, including the election of directors. This concentration of ownership may also have the effect of delaying or preventing a change of control of our company, which could have a material adverse effect on our stock price. These actions may be taken even if our other investors oppose them. WE ARE SUBJECT TO ANTI-TAKEOVER PROVISIONS THAT COULD DELAY OR PREVENT AN ACQUISITION OF US, EVEN IF AN ACQUISITION WOULD BE BENEFICIAL TO OUR SHAREHOLDERS. Provisions of Israeli corporate and tax law and of our articles of association may have the effect of delaying, preventing or making more difficult merger or other acquisition of us, even if doing so would be beneficial to our shareholders. In addition, any merger or acquisition of us will require the prior consent of the Chief Scientist. Israeli law regulates mergers, votes required to approve a merger, acquisition of shares through tender offers and transactions involving significant shareholders. In addition, our articles of association provide for a staggered board of directors and for restrictions on business combinations with interested shareholders. Any of these provisions may make it more difficult to acquire our company. Accordingly, an acquisition of us could be delayed or prevented even if it would be beneficial to our shareholders. OTHER ORDINARY SHARES MAY BE SOLD IN THE FUTURE. THIS COULD DEPRESS THE MARKET PRICE FOR OUR ORDINARY SHARES. As of March 31, 2001, we had 26,091,351 ordinary shares outstanding, including shares held by a trustee for issuance under outstanding options. In addition, as of March 31, 2001, we had 2,649,641 ordinary shares issuable upon exercise of outstanding options, and 2,578,161 additional ordinary shares reserved for issuance pursuant to our stock option plans and employee share purchase plan. If our existing shareholders or we sell a large number of our ordinary shares, the price of our ordinary shares could fall dramatically. Restrictions under the securities laws limit the number of ordinary shares available for sale by our shareholders in the public market. We have filed a Registration Statement on Form S-8 to register for resale the ordinary shares reserved for issuance under our stock option plans. OUR NEED FOR ADDITIONAL FINANCING IS UNCERTAIN, AS IS OUR ABILITY TO RAISE FURTHER FINANCING IF REQUIRED. We believe that our current cash balances will be sufficient to fund our expenses until we reach profitability. However, we cannot assure you that we will attain sufficient revenues to achieve or maintain profitability, particularly given current economic conditions and potential reductions in information technology spending by our current and prospective customers. We may need to raise additional capital to finance our operations or for strategic purposes, and we may do so by selling additional equity or debt securities or by increasing the size of our credit facility. If additional funds are raised through the issuance of equity or debt securities, these securities could have rights, preferences and privileges senior to those of holders of ordinary shares, and the terms of these securities could impose restrictions on our operations. The sale of additional equity or convertible debt securities could result in additional dilution to our shareholders. In addition, we cannot be certain that additional financing will be available in amounts or on terms acceptable to us, if at all. If we are unable to obtain this additional financing, we may be required to reduce the scope of our planned product development and marketing efforts, which could harm our business, financial condition or operating results. 19 If the economy continues to weaken or, for any other reason, we are unable to meet our business goals, we may have to raise additional funds to respond to business contingencies and may include the need to: * fund additional marketing expenditures; * develop new or enhance existing products and services; * enhance our operating infrastructure; * hire additional personnel; * respond to competitive pressures; * acquire complementary businesses or necessary technologies; or * fund more rapid expansion. If additional funds are raised through the issuance of equity or convertible debt securities, the percentage ownership of our shareholders will be reduced, and these newly issued securities may have rights, preferences or privileges senior to those of existing shareholders. We cannot assure you that additional financing will be available on terms favorable to us, or at all. If adequate funds are not available or are not available on acceptable terms, our ability to fund our operations, take advantage of unanticipated opportunities, develop or enhance our products and services or otherwise respond to competitive pressures would be significantly limited. Additionally, prior to the issuance of additional equity or convertible debt securities to entities outside of Israel, we will need to obtain approval from the Chief Scientist of the State of Israel and there can be no assurance that we will be able to obtain this consent in the future. IF WE ARE CHARACTERIZED AS A PASSIVE FOREIGN INVESTMENT COMPANY, OUR UNITED STATES SHAREHOLDERS WILL BE SUBJECT TO ADVERSE TAX CONSEQUENCES. If, for any taxable year, our passive income, or our assets which produce passive income, exceeds specified levels, we may be characterized as a passive foreign investment company for United States federal income tax purposes. We do not currently anticipate that this will happen, but, if it does, our shareholders will be subject to adverse United States tax consequences. Prospective investors should consult with their own tax advisors with respect to the tax consequences applicable to them of investing in our ordinary shares. business interruptions could adversely affect our business. Our operations are vulnerable to interruption by fire, earthquake, power loss, telecommunications failure and other events beyond our control. In particular, we have operations in the San Francisco Bay Area, an area that is known to be susceptible to the risk of earthquakes. We do not have a detailed disaster recovery plan. Our facilities in the State of California are currently subject to electrical blackouts as a consequence of a shortage of available electrical power. In the event these blackouts continue or increase in severity, they could disrupt the operations of our affected facilities. In addition, we do not carry sufficient business interruption insurance to compensate us for losses that may occur and any losses or damages incurred by us could have a material adverse effect on our business. Our stock price could be volatile and could decline substantially. The stock market has experienced significant price and volume fluctuations, and the market prices of technology companies have been highly volatile. The price at which our ordinary shares trades is likely to be volatile and may fluctuate substantially due to factors such as: * announcements of technological innovations; * announcements relating to strategic relationships; * conditions affecting the software and Internet industries; * trends related to the fluctuations of stock prices of companies such as ours; * our historical and anticipated quarterly and annual operating results; * variations between our actual results and the expectations of investors or published reports or analyses of ClickSoftware; * announcements by us or others affecting our business, systems or expansion plans; and * general conditions and trends in technology industries. 20 In the past, securities class action litigation has often been instituted against companies following periods of volatility in the market price of their securities. This type of litigation could result in substantial costs and a diversion of management's attention and resources. PART II. OTHER INFORMATION ITEM 1. LEGAL PROCEEDINGS None ITEM 2. CHANGES IN SECURITIES AND USE OF PROCEEDS None ITEM 3. QUANTITATIVE AND QUALITATIVE DISCLOSURES ABOUT MARKET RISK FOREIGN CURRENCY EXCHANGE RATE RISK. We develop products in Israel and sell them primarily in North America and Europe. As a result, our financial results could be affected by factors such as changes in foreign currency exchange rates or weak economic conditions in foreign markets. As most of our sales are currently made in U.S. dollars, a strengthening of the dollar could make our products less competitive in foreign markets. Our interest income is sensitive to changes in the general level of U.S. interest rates, particularly since the majority of our investments are in short-term instruments. We regularly assess these risks and have established policies and business practices to protect against the adverse effects of these and other potential exposures. As a result, we do not anticipate material losses as a result of foreign exchange rate fluctuations. Due to the short-term nature of our term investments, we have concluded that there is no material market risk exposure. Therefore, no quantitative tabular disclosures are required. Additionally, although we do not presently participate in hedging contracts related to foreign currency exchange rates, we may do so in the future to protect against rate fluctuations affecting our foreign currency accounts receivable balances. We do not participate in any speculative investments. INTEREST RATE RISK. As of March 31, 2001, we had cash and cash equivalents of $16.3 million which consist of cash and highly liquid short-term investments and a $1.6 million in long tern cash investment. Our investments will decline in value by an immaterial amount if market interest rates increase, and, therefore, our exposure to interest rate changes has been immaterial. Declines of interest rates over time will, however, reduce our interest income from our short-term investments. As of March 31, 2001, we had total short term debt of $0.2 million and long-term debt net of current maturities of $0.1 million which bear interest at rates that are linked to LIBOR or the Israeli consumer price index. We also have a revolving, accounts receivable-based, secured credit facility of up to $2.5 million for working capital purposes. Amounts outstanding bear interest at the U.S. prime rate plus 1%. As of March 31, 2001, there were no amounts outstanding under this facility. ClickSoftware maintains a short-term investment portfolio primarily consisting of corporate debt securities with maturities of twelve months or less. These securities are subject to interest rate risk and will rise and fall in value if market interest rates change. The extent of this risk is not quantifiable or predictable due to the variability of future interest rates. ClickSoftware does not expect any material loss with respect to its investment portfolio. The following table provides information about ClickSoftware investment portfolio, cash, long term debts as of March 31, 2001 and presents principal cash flows and related weighted averages interest rates by expected maturity dates. 21 YEAR OF MATURITY 2001 2002 2002 AFTER 2003 TOTAL CARRYING VALUE (dollars in thousands) Cash and equivalents 5,050 - - - 5,050 Average interest rate 4.6% - - - 4.6% Commercial Papers 1,587 - - - 1,587 Average interest rate 5.1% - - - - Corp Bonds 1,216 - - - 1,216 Average interest rate 5.6% - - - 5.6% Euro Dollar Bonds 4,111 - - - 4,111 Average interest rate 5.9% - - - 5.9% Taxable Auction Securities 1,000 1,600 - - 2,600 Average interest rate 5.4% - - - 5.4% Asset backed Securities 3,306 - - - 3,306 Average interest rate 6.7% - - - 6.7% Bank Loan 60 15 - - 75 Average interest rate L+1% L+1% - - L+1% N.I.S indexed loans 12 4 1 - 17 Average interest rate 9.7% 9.7% 9.7% - 9.7% Leases US$ 7 7 8 - 22 Average interest rate 7.1% 7.1% 7.1% - 7.1% Leases GBP 85 35 12 4 136 Average interest rate 9.8% 9.3% 5.5% 5.5% 9.2% SPECIAL NOTE REGARDING FORWARD-LOOKING STATEMENTS This report contains certain forward-looking statements (as such term is defined in Section 27A of the Securities Act of 1933 and Section 21E of the Securities Exchange Act of 1934) and information relating to us that are based on the beliefs of our management as well as assumptions made by and information currently available to our management, including statements related to products, markets, and future results of operations and profitability, and may include implied statements concerning market acceptance of our products, and our growing leadership role in the marketplace. In addition, when used in this report, the words "likely," "will," "suggests," "may," "would," "could," "anticipate," "believe," "estimate," "expect," "intend," "plan," "predict" and similar expressions and their variants, as they relate to us or our management, may identify forward-looking statements. Such statements reflect the judgment of the Company as of the date of this annual report on Form 10-K with respect to future events, the outcome of which is subject to certain risks, including the risk factors set forth herein, which may have a significant impact on our business, operating results or financial condition. Investors are cautioned that these forward-looking statements are inherently uncertain. Should one or more of these risks or uncertainties materialize, or should underlying assumptions prove incorrect, actual results or outcomes may vary materially from those described herein. ClickSoftware undertakes no obligation to update forward-looking statements, whether as a result of new information, future events or otherwise. ITEM 6. EXHIBITS AND REPORTS ON FORM 8-K (a) Exhibits None (b) No reports on Form 8-K were filed with the Securities and Exchange Commission during the three months ended March 31, 2001. 22 SIGNATURES Pursuant to the requirements of the Securities Exchange Act of 1934, the Registrant has duly caused this report to be signed on its behalf by the undersigned thereunto duly authorized. CLICKSOFTWARE TECHNOLOGIES LTD. (Registrant) By: /s/ SHIMON M. ROJANY ------------------------------------ Shimon M. Rojany Senior Vice President and Chief Financial Officer Date: May 14, 2001