7810 Ballantyne Commons Pkwy, Suite 300
Charlotte, NC 28277
Telephone: 704.319.2220
Facsimile: 704.319.2250
www.marketcentral.com
Investor Relations: Company Contact:
Vince Buczek Brooke Filger
JKT, Inc Market Central, Inc.
(301) 751-1457 (888) 773-3501
vbuczek@aol.com bfilger@marketcentral.com
Market Central and CustomerLinx Enter into an Agreement
Market Central to Expand on Core Opportunities in
Next Generation Search and Intelligent Document Recognition technology
Charlotte, NC - November 30, 2004 - Market Central, Inc. (OTC BB: MKTE), a
global technology management company that connects people and businesses with
information, today announced that it is negotiating with CustomerLinx to
purchase Market Central's contact center assets and operations. In conjunction
with these negotiations, Market Central has reached an interim agreement with
CustomerLinx to provide operations management of Market Central's contact center
subsidiary, e-commerce support centers, inc. (ecom). Under the management
agreement, CustomerLinx will provide day-to-day operations management and
strategic direction for ecom, enabling Market Central to focus on developing
and/or acquiring technologies central to its growth, including Web and
Enterprise Search, Intelligent Document Recognition (IDR) and document content
management software.
Commenting on the partnership, Craig Mento, President and CEO, of CustomerLinx,
said, "We are pleased to partner with a company that has demonstrated time and
again that its customers' inbound and outbound contact center programs are run
professionally and effectively. Moving forward, this partnership will provide us
with the additional workflow capabilities needed to support continued demand for
our services as well as enable us to leverage Market Central's innovative
technology to further improve our customer service provisioning."
Market Central President and CEO, Doyal Bryant, said, "Our partnership with
CustomerLinx is a win-win for both companies. CustomerLinx has multiple contact
centers and clients and can leverage their contact center technology and
existing and new contracts to incorporate our capacity into their workflow."
Bryant continued, "Market Central can now focus its management and financial
resources on continuing to develop and implement information discovery and
knowledge management products such as Search, Intelligent Document Recognition,
and web conferencing." About CustomerLinx, Inc.
CustomerLinx operates customer contact centers in Oklahoma and New York. Through
its LinxCenters and advanced CRM/eCRM platform, CustomerLinx allows middle
market and Fortune 500 companies to combine traditional inbound contact center
communications with inbound web- based and digital eCRM communications.
CustomerLinx's combined CRM/eCRM services allow companies to operate their CRM
platforms in a more cost effective manner, while applying continuous improvement
best practices in the execution of their CRM strategies. The company's
web-enabled platform offers scaleable solutions, secure, real-time reporting of
results and performance metrics. The company's suite of eCRM services includes:
web and voice interaction, interactive voice response (IVR), email response,
order entry, fulfillment, data mining and modeling and market research.
CustomerLinx is headquartered in Atlanta, Georgia. The company employs
approximately 1000 highly qualified professionals. CustomerLinx clients
represent a variety of industries including financial services, insurance,
marketing, e-commerce, health care, catalog and retail sales and publishing. For
more information, visit the CustomerLinx web site at
http://www.customerlinx.com/.
About Market Central
Market Central, Inc. is a global technology management company specializing in
solutions that connect people and businesses with information. The company holds
multiple patents and patent-pending technologies and has developed a suite of
solutions that include software for next-generation search, intelligent document
recognition, data capture, cleansing, mining, and integration. Market Central's
clients include some of the nation's premier companies such as
SmartBargains.com, Time Warner Cable, Cox Communications, FedEx, Tutor.com,
OCLC, and Library of Congress. For more information, please visit us on the Web
at www.marketcentral.com .
# # #
This news release may contain forward-looking statements. Forward-looking
statements are indicated by words such as "expects," "intends," "anticipates,"
"believes" and similar expressions. Our ability to achieve the results
anticipated in such forward-looking statements is subject to risks and
uncertainties, including, without limitation, our ability to successfully
centralize and consolidate various support functions, in addition to general
economic conditions, operating results, market acceptance of our solutions and
other risks detailed from time to time in our reports filed with the Securities
and Exchange Commission. These forward-looking statements are made in accordance
with "safe harbor" provided by the Private Securities Litigation Reform Act of
1995 and no assurance can be given that the future results that are the subject
of such forward-looking statements will be achieved. The Company undertakes no
obligation to publicly update or revise the forward-looking statements, whether
as a result of new information, future events, or otherwise.