Exhibit 99 Norstan Reports First Quarter Fiscal 2004 Results MINNEAPOLIS--(BUSINESS WIRE)--Sept. 16, 2003--Norstan, Inc. (Nasdaq:NRRD), a leading provider of communications technology solutions and services, today reported revenues of $56.9 million for the first quarter of fiscal 2004 ended August 2, 2003, a 9.2% increase over the $52.1 million reported in the same period last year. Gross margin of 28.1% for the first quarter of fiscal 2004 was down from 31.7% recorded a year ago as a result of a changing product mix and lower utilization rates during the quarter. Norstan recorded an operating loss of $2.9 million for the first quarter of fiscal 2004 versus net income of $769,000 in the same period last year, which was attributable to the company's ongoing investment in expansion into tier one markets and continued gross margin pressure. Norstan recorded a first quarter net loss from continuing operations of $2.0 million, or $0.16 per share, as compared to net income of $43,000 ($0.00 per share) in the same period for fiscal 2003. During the quarter, Norstan recorded a net gain on the disposal of real estate received as part of the Vadini arbitration settlement of $155,000. Net loss for the first quarter of fiscal 2004 totaled $1.9 million, or $0.15 per share, compared to net income of $2.2 million, or $0.17 per share, in the first quarter of fiscal 2003. "While our revenue growth improved as compared to last year in spite of continued market softness in IT spending, the operating loss was larger than we had anticipated," said James C. (Jim) Granger, president and chief executive officer at Norstan. "We will continue to adjust our cost model with a view toward achieving long term profitability. We believe our strategy of expansion into cities, such as New York, San Francisco, Atlanta and Chicago, is the right one to position Norstan for the future." Revenues decreased 3.6% from the $59.0 million generated in the fourth quarter of fiscal 2003. Gross margin remained relatively flat from the 28.4% reported last quarter. Net loss from continuing operations increased quarter over quarter from the net loss of $959,000, or $0.08 per share, reported in the fourth quarter of fiscal 2003. Net income declined sequentially from the $1.7 million net income, or $0.13 per diluted share, reported in the fourth quarter. Norstan recorded a net gain on discontinued operations of $2.7 million in the fourth quarter of fiscal 2003 as a result of the accelerated payment from NetWolves in connection with the sale of Norstan Network Services in the first quarter of fiscal 2003. As part of Norstan's continued focus on right-sizing the cost model to ensure long term profitability, the Company anticipates recording a restructuring charge in the second quarter of fiscal 2004 ranging from $1.5 - $2.0 million, related to a reduction in work force of approximately 75-100 people. The execution of this action is anticipated to be completed by the end of Norstan's second quarter. At the same time Norstan will continue to build its workforce in technology expertise and geographies of opportunity to augment the company's growth. The company will continue to manage expenses to better align resources with market demand. Norstan's first quarter results placed the company out of compliance with one specific covenant contained in the agreement governing the company's primary credit facility. Norstan's lenders have waived this covenant violation. The anticipated restructuring charge and a continuation of the factors contributing to Norstan's first quarter loss will cause the company to be out of compliance with its lending agreement in the second fiscal quarter of 2004. Norstan's management is engaged in discussions with the company's current lenders regarding these matters. Additionally, the company is conducting discussions with other financial institutions concerning Norstan's long-term credit financing needs. Quarterly Highlights: -- Mercedes Benz Canada selected Norstan Canada, Ltd., to supply an Internet Protocol (IP) voice and data system for the company's new Toronto headquarters facility, lowering the company's maintenance costs and streamlining the management of its voice and data communications. -- Norstan Communications was chosen by the City of Coquitlam, one of North America's leading high-tech cities, to install a new Nortel Network's IP telephony system, including 700 phones and a new, advanced, data infrastructure that links 15 sites throughout the city, providing a savings to Coquitlam's taxpayers. -- Rice Memorial Hospital selected Norstan Communications to deploy a wireless voice over IP network on a Distributed Antenna System (DAS), improving communications for hospital staff and patient care. -- Norstan Communications entered a distribution agreement with Ascendent Telecommunications, a leading developer of mobility and disaster recovery technology solutions for voice communications. Fiscal 2004 Outlook While Norstan's management remains optimistic the Company will be profitable over the longer term, the Company believes it is unwise to provide detailed guidance on near term revenues and earnings per share. Conference Call and Webcast Norstan will discuss its first quarter fiscal 2004 results on a conference call scheduled today, September 16, at 5 p.m. Eastern time. The conference call can be accessed toll-free by callers at (888) 443-9986 or on the Internet at www.norstan.com. Starting today at approximately 7:00 p.m. Eastern time, the replay of the call can be accessed toll-free until midnight, September 23, by dialing (800) 642-1687 (conference ID number is 1944559) or on the Internet at www.norstan.com. Cautionary Statement Under the Private Securities Litigation Reform Act of 1995 This release contains forward-looking statements within the meaning of the Private Securities Litigation Acts of 1995. A number of factors should be considered in conjunction with the above forward-looking statements, including changes in economic and market conditions, factors related to the development of new technologies, product pricing, industry regulation, management of growth, integration of acquisitions, and other factors set forth in cautionary statements included in Norstan's Form 10-K and other documents as filed with the Securities and Exchange Commission. Readers are cautioned not to place undue reliance on forward-looking statements, which reflect management's analysis only as of the date of this release. The company undertakes no obligation to update these forward-looking statements to reflect events and circumstances that may arise after the date of this release. Regulation G Compliance To comply with Regulation G, Norstan will post to its investor relations web site at www.norstan.com any reconciliations of differences between Non-GAAP and GAAP financial information disclosed in connection with today's earnings releases. About Norstan, Inc. Norstan, Inc. (Nasdaq:NRRD) - ...the technology services people who improve the way their customers communicate. A full-service telecommunications solutions company that delivers voice and data technologies and services, and remanufactured equipment to select corporate end-users and channel partners. Norstan also offers a full range of technologies for call center design, messaging, infrastructure, conferencing and mobility. Norstan has offices throughout North America. To learn more, visit the Norstan website at www.norstan.com. Norstan and associated product names are trademarks or registered trademarks of Norstan, Inc. in the United States and/or other countries. All other products and services mentioned in this document may be trademarks of the companies with which they are associated. NORSTAN, INC. AND SUBSIDIARIES CONSOLIDATED STATEMENTS OF OPERATIONS (In thousands, except per share amounts) For the Quarter Ended ---------------------- August 2, July 27, 2003 2002 ------------ --------- Revenues Communications Technology Solutions and Services $49,054 $43,827 Resale Services 7,266 7,399 Financial Services 564 857 ------------ --------- Total revenues 56,884 52,083 ------------ --------- Cost of sales 40,918 35,575 ------------ --------- Gross margin Communications Technology Solutions and Services 12,913 13,240 Resale Services 2,408 2,505 Financial Services 645 763 ------------ --------- Total gross margin 15,966 16,508 ------------ --------- SG and A expenses 18,847 15,739 ------------ --------- Operating income (loss) (2,881) 769 Interest expense (448) (692) Other income (expense), net 7 (7) ------------ --------- Net income (loss) from continuing operations before taxes (3,322) 70 Income tax provision (benefit) (1,296) 27 ------------ --------- Net income (loss) from continuing operations (2,026) 43 Discontinued operations (net of tax): Income from operations of discontinued operations - 20 Gain from disposal of discontinued operations, net of tax 154 2,129 ------------ --------- Net income (loss) $(1,872) $2,192 ============ ========= Net income (loss) per share - continuing operations $(0.16) $0.00 Net income (loss) per share - discontinued operations 0.01 0.17 ------------ --------- Net income (loss) per share - diluted $(0.15) $0.17 ============ ========= Weighted average shares outstanding - diluted 12,856 13,024 ============ ========= NORSTAN, INC. AND SUBSIDIARIES CONSOLIDATED BALANCE SHEETS (In Thousands, Except Share Amounts) August 2, April 30, 2003 2003 --------- --------- ASSETS ------ CURRENT ASSETS Cash $1,708 $1,185 Accounts receivable, net 32,548 33,523 Current lease receivables 6,076 6,846 Inventories 7,822 7,248 Costs and estimated earnings in excess of billings 6,825 5,746 Prepaid expenses, deposits and other 6,016 5,216 --------- --------- Total current assets 60,995 59,764 --------- --------- PROPERTY AND EQUIPMENT Property and equipment 91,820 89,988 Less accumulated depreciation and amortization (74,345) (72,304) --------- --------- Net property and equipment 17,475 17,684 --------- --------- OTHER ASSETS Lease receivables, net 3,973 5,503 Goodwill 4,425 4,379 Deferred income taxes 14,093 12,564 Other assets, net 2,613 2,735 Net non-current assets of discontinued operations 623 693 --------- --------- Total other assets 25,727 25,874 --------- --------- $104,197 $103,322 ========= ========= LIABILITIES AND SHAREHOLDERS' EQUITY ------------------------------------ CURRENT LIABILITIES Current maturities of long-term debt $18,826 $1,641 Current maturities of discounted lease rentals 4,245 4,897 Accounts payable 17,652 14,465 Deferred revenue 21,931 21,521 Accrued liabilities 9,839 11,181 Billings in excess of costs and estimated earnings 6,302 6,827 --------- --------- Total current liabilities 78,795 60,532 --------- --------- LONG-TERM DEBT, NET 400 15,600 DISCOUNTED LEASE RENTALS, NET 2,683 3,600 --------- --------- Total liabilities 81,878 79,732 --------- --------- SHAREHOLDERS' EQUITY Common stock - $0.10 par value: 40,000,000 authorized shares: 12,982,991 and 12,784,122 shares issued and outstanding 1,298 1,278 Capital in excess of par value 57,392 56,891 Accumulated deficit (34,391) (32,520) Unamortized cost of stock (62) (134) Accumulated other comprehensive loss (1,918) (1,925) --------- --------- Total shareholders' equity 22,319 23,590 --------- --------- $104,197 $103,322 ========= ========= CONTACT: Norstan, Inc., Minneapolis Jan W. Drymon, 952-352-4292 jan.drymon@norstan.com or The Carideo Group, Minneapolis Tony Carideo, 612-317-2880 tony@carideogroup.com