Investor Contact:           Media Contact:
                     Robert Pons                 Neil Vineberg
                     Chief Executive Officer     Vineberg Communications
SMARTSERV            SmartServ Online, Inc.      631-288-6933
[LOGO]               610-397-0689, Ext. 202      Neil@VinebergCommunications.com
                     rpons@smartserv.com
                     www.smartserv.com


                         SmartServ Reports 2003 Results


PLYMOUTH MEETING, Pa., April 14  /PRNewswire-FirstCall/ - SmartServ Online, Inc.
(OTC:  SSRV - News) today  announced  results of  operations  for the year ended
December 31, 2003.  Revenues were $709,000 for the year ended December 31, 2003,
compared  to  $196,000  for  the  previous  year.  The net  loss  for  2003  was
$17,538,000,  compared to  $8,037,000  in 2002.  The basic and diluted  loss per
share  for the  year  ended  December  31,  2003 was  $8.46  and  $6.01  for the
comparable  period in 2002.  Excluding  charges of  $9,897,000  and  $1,548,000,
respectively,  as to  financing  costs and  impairment  of  capital  assets  and
capitalized software, the net loss for 2003 was $6,093,000.

Revenues  for the fourth  quarter 2003  totaled  $95,000  compared to $49,000 in
2002. Net loss was $3,172,000 for the fourth quarter,  as compared to $3,204,000
for the same period in 2002.  The basic and diluted loss per share was $1.40 for
the quarter  ending  December  31, 2003 and $1.71 for the  comparable  period in
2002.

"We believe the recent private placement completed in February should
provide us with the resources necessary to support the expansion of revenues
from our line of ringtones, images and games, as well as our dynamic mobile
content," stated Robert Pons, SmartServ CEO and President. Mr. Pons went on to
state, "We are continuing to make progress to enhance our operating efficiencies
while focusing our financial resources on expanding our revenues."

SmartServ also announced that its stock purchase agreement with Mobile Airwaves,
Inc. had expired,  and that SmartServ was not pursuing the acquisition of Mobile
Airwaves,  Inc.

About SmartServ

SmartServ  (OTC:  SSRV - News)  has  developed  a  complete  suite  of  wireless
applications and the  technologies to bring them to market,  spanning the entire
mobile phone industry from the consumer to the enterprise.  SmartServ's customer
and distribution relationships include wireless carriers and strategic partners.
SmartServ  applications can be delivered via Java(TM) 2 Platform,  Micro Edition
(J2ME(TM)),  QUALCOMM's Binary Runtime  Environment for Wireless(TM)  (BREW(TM))
solution, WAP and SMS, as well as RIM Blackberry and Pocket PC devices.  NReach,
a SmartServ company, provides the retail, marketing and entertainment industries
with a  comprehensive  technology  platform  to access  the  growing  market for
premium  content  (ringtones,  graphics and games) for mobile  phones.  For more
information,  please visit  www.smartserv.com.




Forward-Looking Statements

This news release may contain forward-looking  statements that involve risks and
uncertainties.  Forward-looking  statements in this document and those made from
time-to-time  by the Company are made under the safe  harbor  provisions  of the
Private  Securities  Litigation Reform Act of 1995.  Forward- looking statements
concerning  future plans or results are  necessarily  only  estimates and actual
results could differ  materially from  expectations.  Certain factors that could
cause  or  contribute  to such  differences  include,  and are not  limited  to,
potential  fluctuations in quarterly results,  the size and timing of awards and
performances on contracts,  dependence on wireless  and/or internet  networks of
third-parties   for  certain   products   and   services,   lengthy   sales  and
implementation  cycles,  market  acceptance  of new  or  enhanced  products  and
services,   proprietary   technology   and  changing   technology,   competitive
conditions,  system performance,  the risk that the Company's current and future
products and services  may contain  errors or be affected by technical  problems
that would be  difficult  and costly to detect and  correct,  dependence  on key
personnel  and general  economic  and  political  conditions  and other  factors
affecting spending by customers,  and other risks described from time to time in
the Company's filings with the Securities and Exchange Commission, including but
not limited to, the "Risk Factors"  described under the heading "Certain Factors
That May Affect Future  Results" in the  Company's  Annual Report on Form 10-KSB
for  the  year  ended  December  31,  2003.




                             SmartServ Online, Inc.
                     Condensed Consolidated Balance Sheets

                                                 December 31,     December 31,
                                                      2003            2002

    ASSETS
     Current assets
     Cash and cash equivalents                      $139,178       $154,759
     Accounts receivable                             103,230         55,907
     Accrued interest receivable                      47,004         50,658
     Prepaid compensation                            133,127        117,500
     Prepaid expenses                                 86,798        164,258
     Deferred financing costs                        322,192             --
                                                    --------       --------
    Total current assets                             831,529        543,082
    Property and equipment, net                           --      1,573,978
    Other assets:
    Capitalized software development costs,
     net of accumulated amortization of
     $1,097,148, and $208,681 at December 31,
     2003 and 2002                                        --        888,467
    Security deposits                                  5,156        238,690
    Note receivable from officer,
     net of an allowance of $664,640 at
     December 31, 2003 and 2002                           --             --
    Prepaid compensation                                  --        107,708
                                                    --------       --------
                                                       5,156      1,234,865
                                                    --------       --------
    Total Assets                                    $836,685     $3,351,925
                                                    ========     ==========

      LIABILITIES AND STOCKHOLDERS' (DEFICIT)
      Equity
     Current liabilities
     Accounts payable                             $1,702,768     $1,307,342
     Accrued liabilities                             928,393        476,346
     Accrued salaries                                 78,133        295,437
     Note payable                                         --        500,000
     Accrued interest payable                        218,848             --
                                                  ----------     ----------
     Total current liabilities                     2,928,142      2,579,125
     Deferred revenues                                37,500        193,294
     Deferred lease costs                                 --        242,300
     Accounts payable -- non current                      --        163,907
     Note payable                                  3,340,430             --
     Commitments and Contingencies                        --             --
     Total liabilities                             6,306,072      3,178,626
     Total stockholders' (deficit) equity         (5,469,387)       173,299
                                                  ----------     ----------
     Total Liabilities and Stockholders' (Deficit)
      Equity                                        $836,685     $3,351,925





                             SmartServ Online, Inc.
                      Consolidated Statements of Operations


                               Year Ended December 31      Three Months Ended
                                                               December 31
                             -------------------------  -----------------------
                                    2003         2002        2003         2002
                             ------------  -----------  -----------  ----------
                                                         (unaudited) (unaudited)
Revenues                         $709,388     $195,817      $95,243     $49,334
Costs and expenses
Cost of services               (2,732,571)  (5,620,994)     (92,615) (1,282,978)
Sales and marketing
 expenses                        (460,836)  (3,003,834)     (57,263)   (305,821)
General and administrative
 expenses                      (3,335,109)  (4,423,642)    (367,663) (1,095,540)
Provision for losses on
 loan to officer                 (354,206)    (664,640)    (354,206)   (664,640)
Stock-based compensation         (374,569)      80,295      (43,501)    (42,536)
Impairment of capital
 assets and capitalized
 software                      (1,548,473)          --           --          --
                             ------------  -----------  -----------  ----------

Total costs and expenses       (8,805,764) (13,632,815)    (915,248) (3,391,515)
                             ------------  -----------  -----------  ----------

Loss from operations           (8,096,376) (13,436,998)    (820,005) (3,342,181)
                             ------------  -----------  -----------  ----------

Other income (expense):
Interest income                    11,601      266,118           --     159,834
Interest expense                 (235,921)    (525,165)     (59,546)    (16,981)
Gain from extinguishment
 of debt                          305,822    5,679,261           --          --
Insurance recovery                374,000           --           --          --

Debt origination and other
 financing costs               (9,896,951)          --   (2,292,297)         --
Foreign exchange gain
 (loss)                                50      (20,389)          --      (4,412)
                             ------------  -----------  -----------  ----------

                               (9,441,399)   5,399,825   (2,351,843)    138,441
                             ------------  -----------  -----------  ----------

Net loss                     ($17,537,775) ($8,037,173) ($3,171,848) (3,203,740)
                             ============  ===========  ===========  ==========

Basic and diluted loss
 per share                         ($8.46)      ($6.01)      ($1.40)     ($1.71)
                             ============  ===========  ===========  ==========
 Weighted average shares
  outstanding --
  basic and diluted             2,073,448    1,336,673    2,261,300   1,869,062
                             ============  ===========  ===========  ==========