Investor Contact: Media Contact: Robert Pons Neil Vineberg Chief Executive Officer Vineberg Communications SMARTSERV SmartServ Online, Inc. 631-288-6933 [LOGO] 610-397-0689, Ext. 202 Neil@VinebergCommunications.com rpons@smartserv.com www.smartserv.com SmartServ Reports 2003 Results PLYMOUTH MEETING, Pa., April 14 /PRNewswire-FirstCall/ - SmartServ Online, Inc. (OTC: SSRV - News) today announced results of operations for the year ended December 31, 2003. Revenues were $709,000 for the year ended December 31, 2003, compared to $196,000 for the previous year. The net loss for 2003 was $17,538,000, compared to $8,037,000 in 2002. The basic and diluted loss per share for the year ended December 31, 2003 was $8.46 and $6.01 for the comparable period in 2002. Excluding charges of $9,897,000 and $1,548,000, respectively, as to financing costs and impairment of capital assets and capitalized software, the net loss for 2003 was $6,093,000. Revenues for the fourth quarter 2003 totaled $95,000 compared to $49,000 in 2002. Net loss was $3,172,000 for the fourth quarter, as compared to $3,204,000 for the same period in 2002. The basic and diluted loss per share was $1.40 for the quarter ending December 31, 2003 and $1.71 for the comparable period in 2002. "We believe the recent private placement completed in February should provide us with the resources necessary to support the expansion of revenues from our line of ringtones, images and games, as well as our dynamic mobile content," stated Robert Pons, SmartServ CEO and President. Mr. Pons went on to state, "We are continuing to make progress to enhance our operating efficiencies while focusing our financial resources on expanding our revenues." SmartServ also announced that its stock purchase agreement with Mobile Airwaves, Inc. had expired, and that SmartServ was not pursuing the acquisition of Mobile Airwaves, Inc. About SmartServ SmartServ (OTC: SSRV - News) has developed a complete suite of wireless applications and the technologies to bring them to market, spanning the entire mobile phone industry from the consumer to the enterprise. SmartServ's customer and distribution relationships include wireless carriers and strategic partners. SmartServ applications can be delivered via Java(TM) 2 Platform, Micro Edition (J2ME(TM)), QUALCOMM's Binary Runtime Environment for Wireless(TM) (BREW(TM)) solution, WAP and SMS, as well as RIM Blackberry and Pocket PC devices. NReach, a SmartServ company, provides the retail, marketing and entertainment industries with a comprehensive technology platform to access the growing market for premium content (ringtones, graphics and games) for mobile phones. For more information, please visit www.smartserv.com. Forward-Looking Statements This news release may contain forward-looking statements that involve risks and uncertainties. Forward-looking statements in this document and those made from time-to-time by the Company are made under the safe harbor provisions of the Private Securities Litigation Reform Act of 1995. Forward- looking statements concerning future plans or results are necessarily only estimates and actual results could differ materially from expectations. Certain factors that could cause or contribute to such differences include, and are not limited to, potential fluctuations in quarterly results, the size and timing of awards and performances on contracts, dependence on wireless and/or internet networks of third-parties for certain products and services, lengthy sales and implementation cycles, market acceptance of new or enhanced products and services, proprietary technology and changing technology, competitive conditions, system performance, the risk that the Company's current and future products and services may contain errors or be affected by technical problems that would be difficult and costly to detect and correct, dependence on key personnel and general economic and political conditions and other factors affecting spending by customers, and other risks described from time to time in the Company's filings with the Securities and Exchange Commission, including but not limited to, the "Risk Factors" described under the heading "Certain Factors That May Affect Future Results" in the Company's Annual Report on Form 10-KSB for the year ended December 31, 2003. SmartServ Online, Inc. Condensed Consolidated Balance Sheets December 31, December 31, 2003 2002 ASSETS Current assets Cash and cash equivalents $139,178 $154,759 Accounts receivable 103,230 55,907 Accrued interest receivable 47,004 50,658 Prepaid compensation 133,127 117,500 Prepaid expenses 86,798 164,258 Deferred financing costs 322,192 -- -------- -------- Total current assets 831,529 543,082 Property and equipment, net -- 1,573,978 Other assets: Capitalized software development costs, net of accumulated amortization of $1,097,148, and $208,681 at December 31, 2003 and 2002 -- 888,467 Security deposits 5,156 238,690 Note receivable from officer, net of an allowance of $664,640 at December 31, 2003 and 2002 -- -- Prepaid compensation -- 107,708 -------- -------- 5,156 1,234,865 -------- -------- Total Assets $836,685 $3,351,925 ======== ========== LIABILITIES AND STOCKHOLDERS' (DEFICIT) Equity Current liabilities Accounts payable $1,702,768 $1,307,342 Accrued liabilities 928,393 476,346 Accrued salaries 78,133 295,437 Note payable -- 500,000 Accrued interest payable 218,848 -- ---------- ---------- Total current liabilities 2,928,142 2,579,125 Deferred revenues 37,500 193,294 Deferred lease costs -- 242,300 Accounts payable -- non current -- 163,907 Note payable 3,340,430 -- Commitments and Contingencies -- -- Total liabilities 6,306,072 3,178,626 Total stockholders' (deficit) equity (5,469,387) 173,299 ---------- ---------- Total Liabilities and Stockholders' (Deficit) Equity $836,685 $3,351,925 SmartServ Online, Inc. Consolidated Statements of Operations Year Ended December 31 Three Months Ended December 31 ------------------------- ----------------------- 2003 2002 2003 2002 ------------ ----------- ----------- ---------- (unaudited) (unaudited) Revenues $709,388 $195,817 $95,243 $49,334 Costs and expenses Cost of services (2,732,571) (5,620,994) (92,615) (1,282,978) Sales and marketing expenses (460,836) (3,003,834) (57,263) (305,821) General and administrative expenses (3,335,109) (4,423,642) (367,663) (1,095,540) Provision for losses on loan to officer (354,206) (664,640) (354,206) (664,640) Stock-based compensation (374,569) 80,295 (43,501) (42,536) Impairment of capital assets and capitalized software (1,548,473) -- -- -- ------------ ----------- ----------- ---------- Total costs and expenses (8,805,764) (13,632,815) (915,248) (3,391,515) ------------ ----------- ----------- ---------- Loss from operations (8,096,376) (13,436,998) (820,005) (3,342,181) ------------ ----------- ----------- ---------- Other income (expense): Interest income 11,601 266,118 -- 159,834 Interest expense (235,921) (525,165) (59,546) (16,981) Gain from extinguishment of debt 305,822 5,679,261 -- -- Insurance recovery 374,000 -- -- -- Debt origination and other financing costs (9,896,951) -- (2,292,297) -- Foreign exchange gain (loss) 50 (20,389) -- (4,412) ------------ ----------- ----------- ---------- (9,441,399) 5,399,825 (2,351,843) 138,441 ------------ ----------- ----------- ---------- Net loss ($17,537,775) ($8,037,173) ($3,171,848) (3,203,740) ============ =========== =========== ========== Basic and diluted loss per share ($8.46) ($6.01) ($1.40) ($1.71) ============ =========== =========== ========== Weighted average shares outstanding -- basic and diluted 2,073,448 1,336,673 2,261,300 1,869,062 ============ =========== =========== ==========