UNITED STATES SECURITIES AND EXCHANGE COMMISSION WASHINGTON, D.C. 20549 FORM 10-K/A (Mark One) - --- X ANNUAL REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT - --- OF 1934 For the fiscal year ended December 31, 2001 or - --- TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE - --- ACT OF 1934 For the transition period from to ----------------------- ---------------------- Commission file number 0-30827 - -------------------------------------------------------------------------------- CLICKSOFTWARE TECHNOLOGIES LTD. (Exact name of registrant as specified in its charter) Israel Not Applicable ------------------------------- ------------------------------------- (State or other jurisdiction of (I.R.S. Employer incorporation or organization) Identification No.) 34 Habarzel Street ------------------ Tel Aviv, Israel 69710 ---------------- ------------------------------------- (Address of principal executive offices) (Zip Code) Registrant's telephone number, including area code (972-3) 765-9400 ----------------------------- Securities registered pursuant to Section 12(b) of the Act: None Securities registered pursuant to section 12(g) of the Act: Ordinary Shares, NIS 0.02 par value - -------------------------------------------------------------------------------- (Title of class) - -------------------------------------------------------------------------------- 10-K ClickSoftware Technologies Ltd. Page 1 Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days. /X/ Yes / / No Indicate by check mark if disclosure of delinquent filers pursuant to Item 405 of Regulation S-K (ss. 229.405 of this chapter) is not contained herein, and will not be contained, to the best of registrant's knowledge, in definitive proxy or information statements incorporated by reference in Part III of this Form 10-K or any amendment to this Form 10-K. / / The aggregate market value of the ordinary shares held by nonaffiliates of the Registrant, based upon the closing sale price of the ordinary shares on March 15, 2002, as reported by the NASDAQ National Market, was approximately $9,379,225. Ordinary shares held by each executive officer and director and by each person who owns 5% or more of the outstanding voting stock have been excluded in that such persons may be deemed to be affiliates. This determination of affiliate status is not necessarily a conclusive determination for other purposes. As of March 15, 2002, there were approximately 26,251,964 Ordinary Shares of the Registrant outstanding. EXPLANATORY NOTE: THIS 10-K/A IS BEING FILED FOR THE PURPOSE OF AMENDING AND RESTATING ITEMS 6, 7 (EXCLUDING "FACTORS THAT MAY AFFECT FUTURE RESULTS"), 8 AND 14 SOLELY TO THE EXTENT NECESSARY TO REFLECT THE RESTATEMENT OF OUR CONSOLIDATED FINANCIAL STATEMENTS FOR THE YEARS ENDED DECEMBER 31, 2001, 2000 AND 1999; ITEM 11 TO CORRECT THE DESCRIPTION OF THE SEVERANCE PAYMENT TO WHICH OUR CHIEF OPERATING OFFICER IS ENTITLED; ITEM 12 TO CORRECT THE AMOUNTS OF "OTHER ANNUAL COMPENSATION" PAID IN 1999, 2000 AND 2001 TO CERTAIN OF OUR EXECUTIVE OFFICERS; AND ITEM 13 TO DESCRIBE TRANSACTIONS WITH CERTAIN RELATED PARTIES. WE HAVE MADE NO FURTHER CHANGES TO THE PREVIOUSLY FILED FORM 10-K. ALL INFORMATION IN THIS FORM 10-K/A IS AS OF DECEMBER 31, 2001 AND DOES NOT REFLECT ANY SUBSEQUENT INFORMATION OR EVENTS OTHER THAN THE RESTATEMENT. DOCUMENTS INCORPORATED BY REFERENCE List hereunder the following documents if incorporated by reference and the Part of the Form 10-K into which the document is incorporated: (1) any annual report to security holders; (2) any proxy or information statement; and (3) any prospectus filed pursuant to Rule 424(b) or (c) under the Securities Act of 1933. None. - -------------------------------------------------------------------------------- 10-K ClickSoftware Technologies Ltd. Page 2 TABLE OF CONTENTS PAGE ---- PART I Item 1. Business.................................................... 4 Item 2. Properties.................................................. 14 Item 3. Legal Proceedings........................................... 14 Item 4. Submission of Matters to a Vote of Security Holders......... 14 PART II Item 5. Market for the Registrant's Common Equity and Related Stockholder Matters......................................... 15 Item 6. Selected Consolidated Financial Data........................ 16 Item 7. Management's Discussion and Analysis of Financial Condition and Results of Operations................................... 17 Item 7A. Quantitative and Qualitative Disclosures About Market Risk.. 35 Item 8. Financial Statements........................................ 37 Item 8A. Unaudited Consolidated Quarterly Financial Data............. 60 Item 9. Changes In and Disagreement With Accountants on Accounting and Financial Disclosure.................................... 64 PART III Item 10. Directors and Executive Officers of the Registrant.......... 64 Item 11. Executive Compensation...................................... 64 Item 12. Security Ownership of Certain Beneficial Owners and Management.................................................. 69 Item 13. Certain Relationships and Related Transactions.............. 71 PART IV Item 14. Exhibits, Financial Statement Schedules and Reports on Form 8-K......................................................... 72 SIGNATURES................................................................ 73 - -------------------------------------------------------------------------------- 10-K ClickSoftware Technologies Ltd. Page 3 PART I SPECIAL NOTE REGARDING FORWARD-LOOKING STATEMENTS This 10-K/A is being filed for the purpose of amending and restating Items 6, 7 (excluding "Factors That May Affect Future Results"), 8 and 14 solely to the extent necessary to reflect the restatement of our consolidated financial statements for the years ended December 31, 2001, 2000 and 1999; Item 11 to correct the description of the severance payment to which our Chief Operating Officer is entitled; Item 12 to correct the amounts of "Other Annual Compensation" paid in 1999, 2000 and 2001 to certain of our executive officers; and Item 13 to describe transactions with certain related parties. We have made no further changes to the previously filed Form 10-K. All information in this form 10-K/A is as of December 31, 2001 and does not reflect any subsequent information or events other than the restatement. This report contains certain forward-looking statements (as such term is defined in Section 27A of the Securities Act of 1933 and Section 21E of the Securities Exchange Act of 1934) and information relating to us that are based on the beliefs of our management as well as assumptions made by and information currently available to our management, including statements related to products, markets, and future results of operations and profitability, and may include implied statements concerning market acceptance of our products, and our growing leadership role in the marketplace. In addition, when used in this report, the words "likely," "will," "suggests," "may," "would," "could," "anticipate," "believe," "estimate," "expect," "intend," "plan, "predict" and similar expressions and their variants, as they relate to us or our management, may identify forward-looking statements. Such statements reflect our judgment as of the date of this annual report on Form 10-K with respect to future events, the outcome of which is subject to certain risks, including the risk factors set forth herein, which may have a significant impact on our business, operating results or financial condition. Investors are cautioned that these forward-looking statements are inherently uncertain. Should one or more of these risks or uncertainties materialize, or should underlying assumptions prove incorrect, actual results or outcomes may vary materially from those described herein. We undertake no obligation to update forward-looking statements, whether as a result of new information, future events or otherwise. ITEM 1. BUSINESS We provide software for optimizing service operations by improving customer responsiveness and the utilization of service resources. Our products allow our clients to respond quickly to customers' demands for service while maximizing utilization of service personnel and minimizing operational costs. We offer solutions to support the various levels of management hierarchy, including execution, operational planning, tactical planning and strategic planning levels. Our Service Optimization suite of products allows clients to concentrate on both micro and macro level scheduling, service execution, real time monitoring, short term resource planning, and long term capacity planning. Our solution is designed to enable our clients to increase the productivity of their service resources, resulting in reduced costs and increased revenue opportunities that would otherwise be lost. We were incorporated in Israel in 1979. We have a wholly-owned subsidiary incorporated in California, ClickSoftware, Inc., a wholly-owned subsidiary incorporated in the United Kingdom, ClickSoftware Europe, Limited and a wholly-owned subsidiary in Belgium, ClickSoftware Belgium, N.V. On January 21, 2002 our U.S. subsidiary incorporated a wholly owned subsidiary in Australia, ClickSoftware Australia Pty Limited. Our product development efforts are conducted primarily in Israel. Our sales and marketing and implementation efforts in North America are conducted by our California subsidiary. Our sales and marketing and implementation efforts in Europe are conducted by our United Kingdom subsidiary. PRODUCTS We provide solutions for end-to-end service chain optimization that maximize revenue and customer responsiveness while minimizing costs. Our Service Optimization suite includes strategic and tactical workforce planning, optimized service scheduling, intelligent problem resolution, wireless workforce management, and business analytics, connecting all organizational levels and all functions from executive strategy to operational execution. - -------------------------------------------------------------------------------- 10-K ClickSoftware Technologies Ltd. Page 4 Our service optimization solutions are utilized by leading service organizations in several service industry segments including: telecommunications, computer and office equipment, industrial equipment, medical equipment, building automation, utilities, financial services, aerospace & defense, and home services. ClickSoftware's solutions deliver rapid improvements in: o field workforce productivity o responsiveness to customers o quality of service delivered o profitability of the service operation o reduction in missed customer commitments We have achieved our leadership in service chain optimization through years of experience in a variety of service operations. The result is a highly advanced technology with the flexibility to model and accommodate varying business types and processes. The ease with which it can be integrated with leading customer relationship management (CRM) and enterprise resource planning (ERP) solutions, often with standard interface adaptors, enables ClickSoftware customers to accelerate the deployment of the solution. SERVICE OPTIMIZATION SUITE OF PRODUCTS Our solution provides an end-to-end solution for improving the efficiency and effectiveness of service operations. All of our products utilize an advanced optimization engine to drive decisions within service organizations based on common business goals and policies from the CEO to the field technician. Our Service Optimization suite includes: CLICKPLAN provides interactive and automated workforce planning for optimal staffing and deployment of the field workforce based on forecasted workload. ClickPlan enables service organizations to resolve workforce shortages and surpluses weeks and months in advance. Comparing available resources to forecasted workloads, ClickPlan determines the best strategy to ensure the right people are in the right place, at the right time. CLICKSCHEDULE provides optimized service scheduling and routing for maximizing workforce productivity and customer loyalty by balancing customer, resource, and organizational preferences including contractual commitments, priority, drive time, skills, and resource availability. Easy configuration, very high scalability and use of standard eXtensible Markup Language (XML) interfaces enable seamless integration with enterprise systems and rapid deployment according to organizational business policies and processes. CLICKFIX provides intelligent diagnostics and problem resolution for minimizing service costs while increasing customer loyalty. ClickFix enables faster resolution of customer issues at every level of service contact, from the call center to the field. Based on an intelligent engine that utilizes specific knowledge about customers' equipment, ClickFix quickly and accurately diagnoses and resolves problems independent of the user's skills, experience, and knowledge. Accessibility via the Web empowers customers to resolve problems themselves at any time of day, and often without a resource, requiring fewer onsite visits. CLICKMOBILE provides wireless workforce management for monitoring field workforce activities and reducing the labor of dispatching. ClickMobile enables instant, automatic job detail notification from the field and allows for field updates even when resources are out of wireless coverage. Assignments created in ClickSchedule are dispatched to field devices based on configurable workflows while enabling real-time visibility into workforce activity including job status, start, and end time. CLICKANALYZE provides service business analytics for workforce performance measurement and strategic decision support. ClickAnalyze enables drill-down analysis of key performance indicators including resource productivity, operational costs, and responsiveness to customers. Integrated within the Service Optimization suite, ClickAnalyze provides executive level summaries as well as detailed analysis by territory, job type, time frame and other criteria. SERVICEMARKETPLACE provides inter-enterprise service optimization for streamlining communication with service contractors and subsidiaries. ServiceMarketPlace overcomes organizational boundaries, enabling immediate and reliable customer commitments via - -------------------------------------------------------------------------------- 10-K ClickSoftware Technologies Ltd. Page 5 automated and Internet-based communication. Contractors can be scheduled based on capacity, skills, coverage and other configurable criteria. Control over service delivery for contracted work is further improved with online monitoring and performance measurement. TECHNOLOGY The Service Optimization Suite utilizes a foundation of core technologies that we developed over a period of more than 10 years in the service industry. Originally brought to market as W-6 Service Scheduler and TechMate, these technologies include sophisticated algorithms and business process representation tools. Our research and development personnel have been working on service optimization technology solutions since 1985, including algorithmic software solutions, system integration and implementations. The Service Optimization suite, with its unique depth and breadth, reflects our experience and investment into the complex optimization and decision support troubleshooting needs of service organizations. Analogous to, but more complex than the supply chain, the service chain involves far more variables and challenges including the scheduling of personnel with varying skills in different locations to simple and complex tasks. All of these variables must be considered in constantly changing conditions to meet the fast pace typical of service-level and profit driven organizations. Our applications are standards-based, facilitating rapid integration with related Customer Relationship Management (CRM), Enterprise Resource Planning (ERP) or supply chain functions. Service Optimization client applications run on standard web browsers and Windows-based computers. The application server supports leading database management systems, including Oracle (Windows and non-Windows) and Microsoft SQL Server. The stateless server architecture of Service Optimization enables web-based applications to work effectively through local and wide area networks, over standard Internet communication protocols. Scalable enough to meet the demands of the world's largest service organizations, Service Optimization delivers inherent scalability based on a dynamic load balancing architecture that uses thin clients, a stateless server model, multi-threaded application servers and relational databases. Our proprietary optimization algorithms provide efficient solutions for complex problems arising from, among others, the following: o the vast number of possible solutions for evaluation when optimizing the scheduling of personnel; o the number of service organization-specific resources and variables including skills, availability, location, customer preference, workload balancing, contractual commitments, employee preferences, customer priority, and others; o the need to instantly respond to concurrent users' service requests in a highly dynamic decision-making environment; o the vast number of potential routes within a specific geographic area, each having an impact on the cost of service; and o various time zone considerations in large service organizations. Service Optimization also includes sophisticated service business scenario modeling power. We have developed models based on a vast number of variables and resource characteristics common to service organizations. By employing these models, Service Optimization addresses the market needs of different segments of the service industry and broadens the customer base for our products. Service Optimization incorporates several critical technologies to provide intelligent decision support in a scalable and open architecture: o Application software and web servers capable of performing high-speed optimization, problem resolution, and Internet access to the application host system; and o Application Programming Interfaces (APIs) based on eXtensible Markup Language (XML), enable other application to integrate and access Service Optimization data and services without additional training or applications for users to adopt. - -------------------------------------------------------------------------------- 10-K ClickSoftware Technologies Ltd. Page 6 Our optimization merges mathematical disciplines and experience with real-life service operations. The result is a powerful algorithm that combines the best traits of several optimization disciplines including adaptive learning, genetic algorithms, taboo search, and geographic clustering. Our optimization overcomes the challenge of a vast number of possible schedules by first rapidly identifying all feasible schedules, and then selecting the best schedules. The best schedule is selected by evaluating each feasible schedule by weighted cost of service, job revenue, and customer satisfaction to create a business value for the schedule. The business value is then used to compare the quality of all schedules, constantly maintaining an optimized schedule. ClickFix's diagnostic and problem resolution engine includes algorithms for fast problem resolution based on equipment design and field knowledge, a knowledge base with self-learning capabilities, and an intelligent component that creates new trouble shooting solutions based on modeling both equipment structure and historic data. Our development methodology is based on techniques that facilitate development of components that can be incorporated in future products. This methodology enables us to reduce the time required to introduce functional enhancements and new products. The development methodology involves direct analysis of customers' business requirements, software module design to meet these requirements, software development and coding, testing, and quality assurance. Our research and development group and their processes are ISO 9001 certified. PROFESSIONAL SERVICES AND CUSTOMER SUPPORT Our professional services organization is staffed by professionals with significant experience in the resource optimization field. We provide our clients with consulting and deployment services, upgrades, and comprehensive training and support to help achieve business goals with a quick return on investment. Our consulting services include: o Business Analysis. Our consultants assess current or planned scheduling needs, develop and document the project plan, and deliver the design specification. We provide a configuration and implementation roadmap to help meet business goals, including an analysis of return on investment. o Project Implementations. Our professional services consultants individually, or as members of our clients' teams, implement and assist in the configuration of our solutions to accelerate the project deployment schedule and ensure a successful implementation process. o CLICKSCHEDULE FAST TRACK. In order to increase the number of our implementations and facilitate market acceptance of our CLICKSCHEDULE solution, we introduced CLICKSCHEDULE FAST TRACK to provide accelerated CLICKSCHEDULE implementation. We believe this methodology enables clients to achieve benefits quickly from rapid implementation. Once the CLICKSCHEDULE FAST TRACK implementation is completed, we offer enhancements and customizations that provide additional functionality to our CLICKSCHEDULE product. Customer support is available by telephone and over the Internet. Customer support is billed as a percentage of license fees depending upon the level of support coverage requested by the customer. Support is provided by the technical support team in our product development group, ensuring detailed product knowledge and access to experts and testing facilities when required. The customer support team works closely with the professional services organization in providing technical support during client project implementations and transferring completed projects from professional services organization to the client support team. - -------------------------------------------------------------------------------- 10-K ClickSoftware Technologies Ltd. Page 7 SALES AND MARKETING We market and sell our products primarily through our direct sales force, which is located in North America, Europe, the Asia Pacific region and Africa. Our multidisciplinary sales teams consist of field sales executives, sales support engineers and internal sales staff. The internal sales staff is responsible for generating leads and qualifying prospective clients. Sales support engineers assist the sales executives in the technical aspects of the sales process, including preparing demonstrations and technical proposals. Our sales executives are responsible for completing the sales process and managing the post-sale client relationship, which consists of ongoing relationship management and the sale of additional licenses, as clients require additional resources. Our management also takes an active role in our sales efforts. The knowledge gained by our sales and marketing force is also communicated to our product marketing group, which guides our development team. This enables our organization to align the functionality of our products with customer needs. We typically direct our sales efforts to the client's chief executive officer, the chief information officer, the vice presidents of customer service and other senior executives responsible for improving customer service at our clients' organizations. We focus our marketing efforts on identifying potential new clients, generating new sales opportunities, and creating awareness in our target markets about the value of our products and their applications. Our programs target prospective clients across a wide variety of industries, business relationships and geographies. In order to effectively promote product awareness, we engage in marketing activities in a wide variety of areas including public relations and analyst relations, email campaigns, web seminars with our customers and industry analysts, a newsletter and advertising creation and placement, direct mailings and trade shows. As of December 31, 2001, we employed over 51 individuals in our sales and marketing department. Our business development organization supports joint marketing activities with our business partners. Our business relationships enable us to use our partners' market presence and sales channels to create additional revenue opportunities. We have entered into co-marketing arrangements with leading ERP companies and CRM vendors. We participate in joint sales efforts. A partial list of these vendors includes Amdocs Limited/Clarify, JD Edwards & Company, PeopleSoft Inc./Vantive, SAP AG, and Siebel Systems, Inc. We have also established relationships with large System Integrator (SI) organizations such as Accenture, Anderson Consulting, PriceWaterhouseCoopers, Deloitte Consulting, Logica SA/NV, KPMG Consulting, Inc. and Computer Sciences Corporation. These partners have committed various levels of resources to integrate, customize and implement our solutions. Depending on the strength of the relationship, we have co-invested in training and certifying their professional services teams, developed co-marketing programs, and incorporated our products into their marketing/referral strategies. We also have a focused reseller program. Our formal reseller agreements generally provide the parties with the right to use each other's name in marketing and advertising materials, and to conduct joint marketing programs. These agreements are generally for a one-year period and are automatically renewable. We provide sales materials and training to resellers on the marketing, selling and implementation of our software solutions. A sampling of these partners includes: i2 Technologies, Inc., Metrix, Inc., AST, Planwell Pty. Limited and Axiom Corporation. We believe these relationships will extend our presence and brand name in new and existing markets. CUSTOMERS We sell our products to a broad base of clients representing a variety of industries with unique needs, including telecommunications, utilities, high-technology service providers and home equipment retailers. The following is a representative list of our clients or end-users using our products. This list of clients is representative of the geographically dispersed client base, the various industries utilizing our products and the various stages of deployment of our product lines. Each of these clients accounted for at least $500,000 of product and/or service revenues for 2001 and, as a group, these clients accounted for approximately 41% of our total revenues for 2001: - -------------------------------------------------------------------------------- 10-K ClickSoftware Technologies Ltd. Page 8 Expanets Inc. London Electricity plc NRC Benelux B.V. (Nashuatec) Philips Medical Systems Nederland B.V. Siemens Building Technologies AG Telekom Austria AG Telstra Corporation One customer accounted for greater than 10% of revenues during the year ended December 31, 2001. RESEARCH AND DEVELOPMENT We believe that strong product development capabilities are essential to our strategy of enhancing our core technology, developing additional products and maintaining the competitiveness of our product and service offerings. We have invested significant time and resources in creating a structured process for undertaking all product development projects. These include documenting product requirements, specifying product features and workflow, developing the software, performing quality assurance, and creating documentation and packaging. Our research and development center in Israel is ISO 9000 compliant and continuously updates its software development procedures to maintain an ongoing improvement process and high quality products. Our future research and development strategies will concentrate on strengthening our product offerings in decision support, forecasting, capacity planning and monitoring, schedule optimization and installations scheduling, and continuing to enhance the scalability of our products, and in continuing the development of offerings for specific vertical industries. Our research and development expenses, prior to participation grants from the Office of the Chief Scientist of the Government of Israel, totaled $4.4 million for the year ended December 31, 2001, $5.4 million for the year ended December 31, 2000, and $3.9 million for the year ended December 31, 1999. As of December 31, 2001, we employed 41 individuals in our research and development group. COMPETITION The market for our products is competitive and rapidly changing. We expect competition to increase in the future as current competitors expand their product offerings and new companies enter the market. Our current and potential competitors include: o independent systems integrators and in-house information technology departments; o traditional ERP and CRM software application vendors; o software vendors in the utility, telecommunications, Internet access, field services, home delivery and other markets; o providers of service scheduling software and components and logistics solutions providers; and o providers of supply-chain optimization solutions for manufacturing organizations. Some of our current and potential competitors have greater name recognition, longer operating histories, larger customer bases and significantly greater financial, technical, marketing, public relations, sales, distribution and other resources than we do. Competition could result in price reductions, fewer customer orders, reduced gross margin and loss of market share, any of which could cause our business to suffer. We may not be able to compete successfully, and competitive pressures may harm our business. In addition, our market is characterized by rapid technological change, dynamic client needs and frequent introductions of new products and product enhancements, which can make existing products, including ours, obsolete or unmarketable. - -------------------------------------------------------------------------------- 10-K ClickSoftware Technologies Ltd. Page 9 INTELLECTUAL PROPERTY Our future success depends in part on legal protection of our intellectual property. To protect our intellectual property, we rely on a combination of the following among others: o preventing access to source code and technical documentation; o copyright laws; o patent laws; o trademark laws; and o trade secret laws. We have two patent applications pending with the Israeli Patent Office. We intend to file similar applications with United States and other international patent authorities. As we continue to develop new applications of our products, we will consider additional patent applications. We can offer no assurance that patents will issue from any of these pending applications or, if patents do issue, that the claims allowed will be sufficiently broad to protect our technology. In addition, we can offer no assurance that any patents issued to us will not be challenged, invalidated or circumvented, or that the rights granted thereunder will adequately protect us. We own a U.S. trademark registration for the mark AITEST, and have filed applications for registration of the marks CLICKANALYZE, CLICKPLAN, CLICKFORECAST, CLICKSCHEDULE, and CLICKFIX. In the European Union, we have recently obtained registrations for CLICKFIX and CLICKSCHEDULE, and have pending applications for registration of CLICKANALYZE, CLICKFORECAST, and CLICKPLAN. Although we rely on copyright, trade secret and trademark law to protect our technology, we believe that factors such as the technological and creative skills of our personnel, new product developments, frequent product enhancements and reliable product maintenance are more essential to establishing and maintaining a technology leadership position. We can give no assurance that others will not develop technologies that are similar or superior to our technology. See "Risks Related to Our Business" and "Competition". We generally enter into nondisclosure agreements with our customers, employees and consultants and generally control access to and distribution of our software, documentation and other proprietary information. Our end-user licenses are designed to prohibit unauthorized use, copying and disclosure of our software and technology in the United States, Israel and other foreign countries. However, these provisions may be unenforceable under the laws of some jurisdictions and foreign countries. Unauthorized third parties may be able to copy some portions of our products or reverse engineer or obtain and use information and technology that we regard as proprietary. Third parties could also independently develop competing technology or design around our technology. If we are unable to successfully detect infringement and/or to enforce our rights to our technology, we may lose competitive position in the market. We cannot assure you that our means of protecting our intellectual property rights in the United States, Israel or elsewhere will be adequate or that competing companies will not independently develop similar technology. In addition, some of our licensed users may allow additional unauthorized users to use our software, and if we do not detect such use, we could lose potential license fees. From time to time, we may encounter disputes over rights and obligations concerning intellectual property. We also indemnify some of our customers against claims that our products infringe on the intellectual property rights of others. We believe that our products do not infringe upon the intellectual property rights of third parties. However, we cannot assure you that we will prevail in all future intellectual property disputes. We have not conducted an exhaustive search for existing patents and other intellectual property registrations, and we cannot assure you that our products do not infringe any issued patents. In addition, because patent applications in the United States and Israel are not publicly disclosed until the patent is issued, applications may have been filed which would relate to our products. Substantial litigation regarding technology rights exists in the software industry, and we expect that software products may be increasingly subject to third-party - -------------------------------------------------------------------------------- 10-K ClickSoftware Technologies Ltd. Page 10 infringement and ownership claims as the number of competitors in our industry segment grows and the functionality of products in different industry segments overlap. In addition, our competitors may file or have filed patent applications, which are covering aspects of their technology that they may claim our technology infringes. Third parties may assert infringement or competing ownership claims with respect to our products and technology. Any such claims, with or without merit, could be time-consuming to defend, result in costly litigation, and divert management's attention and resources or cause product shipment delays. In the event of an adverse ruling in any such litigation, we might be required to pay substantial damages, discontinue the use and sale of infringing products, expand significant resources to develop non-infringing technology or obtain licenses to or pay royalties to use a third party's technology. Such royalty or licensing agreements may not be available on terms acceptable to us, if at all. A successful claim of patent or copyright infringement against us could significantly harm our business. EMPLOYEES As of December 31, 2001, we had 157 full-time employees, 41 engaged in research and development, 51 in sales, marketing and business development, 37 in professional services and technical support and 28 in finance, administration and operations. None of our employees is represented by a labor union. We consider our relations with our employees to be good. 80 of our employees are located in Israel. Israeli law and certain provisions of the nationwide collective bargaining agreements between the Histadrut (General Federation of Labor in Israel) and the Coordinating Bureau of Economic Organizations (the Israeli federation of employers' organizations) apply to our Israeli employees. These provisions principally concern the maximum length of the work day and the work week, minimum wages, paid annual vacation, contributions to a pension fund, insurance for work-related accidents, procedures for dismissing employees, determination of severance pay and other conditions of employment. We provide our employees with benefits and working conditions above the required minimums. Furthermore, pursuant to such provisions, the wages of most of our employees are subject to cost of living adjustments, based on changes in the Israeli CPI. The amounts and frequency of such adjustments are modified from time to time. Israeli law generally requires the payment of severance pay upon the retirement or death of an employee or upon termination of employment by the employer or, in certain circumstances, by the employee. We currently fund our ongoing severance obligations for our Israeli employees by making monthly payments for insurance policies and severance funds. Severance pay expenses amounted to $202,000 in 1999, $562,000 in 2000, and $266,000 in the year 2001. Israeli law provides that employment arrangements with employees not in senior managerial positions, or whose working conditions and circumstances do not facilitate employer supervision of their hours of work, must provide for compensation which differentiates between compensation paid to employees for a 43 hour work week or for maximum daily work hours and compensation for overtime work. The maximum number of hours of overtime is limited by law. Certain of our employment compensation arrangements are fixed and do not differentiate between compensation for regular hours and overtime work. Therefore, we may face potential claims from these employees asserting that the fixed salaries do not compensate for overtime work; however, we do not believe that these claims would have a material adverse effect on us. - -------------------------------------------------------------------------------- 10-K ClickSoftware Technologies Ltd. Page 11 EXECUTIVE OFFICERS AND DIRECTORS Our executive officers and directors and certain information about them as of March 15, 2002 are as follows: NAME AGE POSITION - ---- --- -------- Dr. Moshe BenBassat 54 Chief Executive Officer and Chairman of the Board Shimon M. Rojany 54 Senior Vice President and Chief Financial Officer Corey Leibow 47 Chief Operating Officer David Schapiro 43 Executive Vice President, Markets & Products Hannan Carmeli 43 Senior Vice President, Product Services and Operations Amit Bendov 37 Senior Vice President, Product Marketing Roni A. Einav 57 Director Dr. Israel Borovich 60 Director Nathan Gantcher 61 Director Eddy Shalev 54 Director James W. Thanos 53 Director Janet Schinderman 50 Director DR. MOSHE BENBASSAT co-founded ClickSoftware and has served as Chairman and Chief Executive Officer since our inception. From 1987 to 1999, Dr. BenBassat served as a professor of Information Systems at the Faculty of Management of Tel-Aviv University. Dr. BenBassat has also held academic positions at the University of Southern California and the University of California at Los Angeles. From 1996 to January 1999, Dr. BenBassat also served as a board member of Tadiran Telecommunications Inc., a telecommunications company. From 1990 to 1996, Dr. BenBassat served as a board member of Tadiran Electronic Systems Ltd., a defense electronics company. Dr. BenBassat holds Bachelor of Science, Master of Science and PhD. degrees in Mathematics and Statistics from Tel-Aviv University. SHIMON M.ROJANY co-founded ClickSoftware and has served as Senior Vice President and Chief Financial Officer since November 1999. From 1990 to 1999, Mr. Rojany served as a Senior Associate with Adizes Institute, Inc., a consulting company. Mr. Rojany holds a Bachelor of Science degree in Accounting from California State University at Northridge and a Master of Business Administration in Management Decision Systems from the University of Southern California. Mr. Rojany is a certified public accountant. COREY LEIBOW has served as our Chief Operating Officer since November 2000. Beginning in 1999, Mr. Leibow was the Vice President of World Wide Sales Business Development & Professional Services for Ajuba Solutions. Beginning in 1995, Mr. Leibow was the Vice President of World Wide Sales Operations for Cadence Design Systems. From 1992 to 1994, Mr. Leibow was a Senior Manager for KPMG Peat Marwick in the Sales and Marketing Reengineering and Automation Practice. Mr. Leibow has a Bachelor of Arts degree from State University of New York at Courtland in Political Science with a minor in Communications. DAVID SCHAPIRO has served as our Executive Vice President of Markets and Products since April 2001. Prior to this role and since 1999, he held various executive roles in our product development group, including Senior Vice President of Product Development. From October 1996 through 1998, Mr. Schapiro served as the ClickSchedule Division General Manager and prior to that in various management and marketing positions at ClickSoftware including Vice President of Business Development. From 1984 to 1996, Mr. Schapiro served in positions at Applied Materials, a semiconductor equipment manufacturer, and Scitex Corporation, a digital printing system company. Mr. Schapiro received a B.S. in mathematics and computer science from Tel Aviv University, and a M.S. degree in computer science from Bar Ilan University. HANNAN CARMELI has served as our Senior Vice President, Worldwide Professional Services since January 2001. From August 1996 to December 2000, Mr. Carmeli held various executive roles including General Manager of the TechMate Division as well as Manager of Product Services and Operations. Prior to joining us, Mr. Carmeli held R&D and field positions with software vendors ranging from software development through product management and sales management. Mr. Carmeli holds a Bachelor of Science degree from the Technion Institute and a Master of Science degree in Computer Science from Boston University. - -------------------------------------------------------------------------------- 10-K ClickSoftware Technologies Ltd. Page 12 AMIT BENDOV has served as our Vice President of Product Marketing since July 1998. From September 1996 to June 1998, Mr. Bendov served as our Director of Customer Support and Integration. From August 1994 to August 1996, Mr. Bendov served as our Research and Development Manager. Mr. Bendov holds a Bachelor of Science degree in Computer Science and Statistics from Tel Aviv University. RONI A. EINAV has served as a director of ClickSoftware since April 2000. From 1983 to April 1999, Mr. Einav founded and served as Chairman of the Board of Directors and president of New Dimension Software, Ltd., a systems software company, subsequently acquired by BMC Software. Mr. Einav has also played a role in founding other Israeli high-tech companies, including Liraz Computers, Jacada, UDS-Ultimate Distribution Systems, XciTel, CePost, CeDimension, ComDa and Einav Systems. Mr. Einav was a Major in the Israeli Defense Forces, serving in the Systems Analysis Division. Mr. Einav holds a Bachelor of Science degree in Management and Industrial Engineering and a Master of Science degree in Operations Research from the Technion Institute. DR. ISRAEL BOROVICH has served as a director of ClickSoftware since July 1997. Since 1988, Dr. Borovich has served as President and CEO of Arkia Israeli Airlines and Knafaim-Arkia Holdings Ltd. Dr. Borovich also serves as a director of Knafaim-Arkia Holdings, Ltd., Maman-Cargo Terminals & Handling Ltd., Issta Lines Israel Students Travel Company Ltd., Dr. Borovich serves as a chairman of Granit Hacarmel Investments, Ltd., Sonol Israel, Ltd., and Ayalon Highways (Israel) Ltd. Dr. Borovich is a full professor at the Faculty of Management, Tel Aviv University. Dr. Borovich holds Bachelor of Science, Master of Science and a PhD. in Industrial Engineering from the Polytechnic Institute in Brooklyn. NATHAN GANTCHER has served as a director of ClickSoftware since April 2000. Since January 2002, Mr. Gantcher has served as Co-Chairman, President and CEO of Alpha Investment Management LLC. From October 1997 to October 1999, Mr. Gantcher served as Vice Chairman of CIBC World Markets Corp. From 1983 to November 1997, Mr. Gantcher served as President, Chief Operating Officer and Co-Chief Executive Officer of Oppenheimer & Co. Since 1983, Mr. Gantcher has served as Chairman of the Board of Trustees of Tufts University. Mr. Gantcher is a member of the Board of Overseers at the Columbia University Graduate School of Business, a director of Mack-Cali Realty Corp and the Jewish Communal Fund, and a trustee of the Anti-Defamation League Foundation. Mr. Gantcher holds a Bachelor of Arts degree in Business from Tufts University and a Master of Business Administration degree from the Columbia University Graduate School of Business. EDDY SHALEV has served as a director of ClickSoftware since April 1997. Since April 1997. Since April 1997, Mr. Shalev has also served as a director of Fundtech Corp. and other publicly traded high tech companies. Mr. Shalev is the Managing General Partner of Genesis Partners. Mr. Shalev holds a Master of Science degree in Management Information Systems from Tel Aviv University. JAMES W. THANOS has served as a director of ClickSoftware since May 2000. Since October 1999, Mr. Thanos has served as Executive Vice President, Worldwide Field Operations of BroadVision, Inc. From March 1998 to October 1999, Mr. Thanos served as BroadVision's Vice President and General Manager, Americas. Prior to working for BroadVision, Mr. Thanos served as Senior Vice President of Worldwide sales at Aurum Software. Mr. Thanos holds a Bachelor of Arts degree in International Relations and a Bachelor of Arts degree in Behavioral Sciences from Johns Hopkins University. JANET SCHINDERMAN has served as a director of ClickSoftware since August 2001. Ms. Schinderman has served as associate dean for special projects and secretary to the Board of Overseers at Columbia Business School of Columbia University since 1990. Ms. Schinderman serves on the Board of Directors of four CIBC World Markets mutual funds, the Columbia University Knight-Bagehot Business Journalist Board of Advisors and the Department of Education's Center for International Business Education and Research (CIBER) operating committee. Ms. Schinderman holds a Bachelor of Arts degree from Newcomb College of Tulane University and a Masters of Business Administration degree from Tulane University. Executive officers serve at the discretion of the Board and are appointed annually. - -------------------------------------------------------------------------------- 10-K ClickSoftware Technologies Ltd. Page 13 The employment of each of our officers is at will and may be terminated at any time, with or without cause. There are no family relationships between any of the directors or executive officers of ClickSoftware. ITEM 2. PROPERTIES We have a seven-year lease for approximately 17,130 square feet of office space in Campbell, California. The office space is leased pursuant to a lease that expires in June 2003 with an option to extend the lease until April 2008. We also lease approximately 19,720 square feet of office space in Tel Aviv, Israel. Our U.K. subsidiary currently operates from a leased facility of approximately 2,700 square feet in Slough, near London. We also lease additional smaller offices in various sites throughout North America and the European continent. We consider that our current office space is sufficient to meet our anticipated needs for the foreseeable future. Anticipated minimum net rents for these facilities are approximately $1.3 million for the twelve months ending December 31, 2002, $1.3 million for 2003, $1.2 million for 2004 and $985,000 for 2005. ITEM 3. LEGAL PROCEEDINGS We are not currently involved in any material legal proceedings ITEM 4. SUBMISSION OF MATTERS TO A VOTE OF SECURITY HOLDERS None. - -------------------------------------------------------------------------------- 10-K ClickSoftware Technologies Ltd. Page 14 PART II ITEM 5. MARKET FOR THE REGISTRANT'S COMMON EQUITY AND RELATED STOCKHOLDER MATTERS Our ordinary shares have been quoted on the NASDAQ National Market under the symbol "CKSW" since June 22, 2000. Prior to that time, there was no public market for our Ordinary Shares. The following table sets forth for the periods indicated, the high and low closing prices of our ordinary shares as quoted by the NASDAQ National Market: FISCAL YEAR ENDED DECEMBER 31, 2001 HIGH LOW - ----------------------------------- ---- --- First Quarter $ 2.72 $ 0.75 Second Quarter $ 1.43 $ 0.56 Third Quarter $ 1.82 $ 0.70 Fourth Quarter $ 1.47 $ 0.82 FISCAL YEAR ENDED DECEMBER 31, 2000 - ----------------------------------- Second Quarter (from June 22, 2000) $ 7.38 $ 5.81 Third Quarter $ 8.75 $ 3.00 Fourth Quarter $ 3.66 $ 1.75 As of March 4, 2002, there were 1,148 stockholders of record of our Ordinary Shares. Our present policy is to retain earnings, if any, to finance future growth. We have never paid cash dividends and have no present intention to pay cash dividends. On June 22, 2000, we commenced an initial public offering of our ordinary shares, NIS 0.02 par value. Ordinary shares sold in the offering were registered under the Securities Act of 1933, as amended, on a Registration Statement on Form S-1 (File No. 333-30274) that was declared effective by the SEC on June 22, 2000. The offering commenced on June 22, 2000 whereby 4,000,000 ordinary shares registered under the registration statement were sold at a price of $7.00 per share. Underwriters exercised their overallotment option and purchased 600,000 additional ordinary shares at a price of $7.00 per share. The aggregate price of the offering amount registered was $32,200,000. In connection with the offering, we paid an aggregate of $2,254,000 in underwriting discounts and commissions to the underwriters and incurred other expenses of approximately $1.8 million. As of December 31, 2001, we have used a portion of the aggregate net proceeds of $28.3 million from our initial public offering of ordinary shares for the following purposes: o approximately $8 million to expand our international operations including infrastructure and sales and marketing expenses; o approximately $7.6 million to expand our domestic operations by hiring additional employees, leasing additional office space and expanding our infrastructure; and o approximately $3.9 million for domestic sales and marketing. The remaining proceeds will be used for general corporate purposes, including working capital, expansion of our sales and marketing capabilities, and acquisitions of, or investments in, businesses, products and technologies that are complementary to our business. We have no current plans, agreements or commitments with respect to any such acquisition, and we are not currently engaged in any negotiations with respect to any such transaction. None of our net proceeds of the offering were paid directly or indirectly to any directors, officers, or general partners or their associates, or to persons owning 10% or more of any class of our equity securities, or any of our affiliates. We have invested the net proceeds of the offering in interest-bearing short-term investments or bank deposits. - -------------------------------------------------------------------------------- 10-K ClickSoftware Technologies Ltd. Page 15 ITEM 6. SELECTED CONSOLIDATED FINANCIAL DATA The selected consolidated statement of operations data for the years ended December 31, 1997, 1998, 1999 (as restated), 2000 (as restated) and 2001 (as restated), and the selected consolidated balance sheet data as of December 31, 1997, 1998, 1999(as restated),2000 (as restated), and 2001 (as restated), have been derived from our audited financial statements. The consolidated statements of operations data for the years ended December 31, 1997, 1998, 1999 (as restated), 2000 (as restated), and 2001 (as restated) and selected consolidated balance sheet data as of December 31, 1997 and 1998 are derived from audited consolidated financial statements that are not included herein. These financial statements have been prepared in accordance with accounting principles generally accepted in the United States. The following selected financial data are qualified by reference to and should be read in conjunction with the Consolidated Financial Statements and the Notes thereto and "Management's Discussion and Analysis of Financial Condition and Results of Operations" included elsewhere in this statement. See note 3 of the notes to our consolidated financial statements in "Item 8. Financial Statements, As Restated" and "Item 7. Management's Discussion and Analysis of Financial Condition and Results of Operations - Fiscal Years Ended December 31, 2001, 2000 and 1999 (as Restated and Reclassified)" for a description of the restatement of our financial statements. CONSOLIDATED STATEMENT OF OPERATIONS DATA: YEAR ENDED DECEMBER 31, ---------------------------------------------------------------------------------- 1997 1998 1999 2000 2001 ---- ---- ---- ---- ---- (AS RESTATED (AS RESTATED (AS RESTATED AND AND AND RECLASSIFIED) RECLASSIFIED) RECLASSIFIED) (IN THOUSANDS EXCEPT SHARE AND PER SHARE DATA) Revenues: Software license fees $ 1,235 $ 3,932 $ 5,062 $ 7,412 $ 11,734 Services 1,080 2,139 4,912 5,178 6,441 ---------------------------------------------------------------------------------- Total Revenues 2,315 6,071 9,974 12,590 18,175 ---------------------------------------------------------------------------------- Cost of Revenues: Software License 64 165 219 454 798 Services 1,079 2,377 4,469 5,301 5,498 ---------------------------------------------------------------------------------- Total cost of revenues 1,143 2,542 4,688 5,755 6,296 ---------------------------------------------------------------------------------- Gross Profit 1,172 3,529 5,286 6,835 11,879 ---------------------------------------------------------------------------------- Operating Expenses: Research and Development 1,339 2,284 2,910 4,300 3,246 expenses, net Selling and Marketing 3,077 5,803 7,945 13,654 12,499 expenses General and Administrative 1,120 1,333 1,759 3,717 4,048 expenses Reorganization expenses - - - - 294 Amortization of deferred - - 738 1,237 437 Stock-based Compensation ---------------------------------------------------------------------------------- Total Operating Expenses 5,536 9,420 13,352 22,908 20,524 ---------------------------------------------------------------------------------- Loss from Operations (4,364) (5,891) (8,066) (16,073) (8,645) Interest and other income(expenses), net (148) 33 (254) 679 649 ---------------------------------------------------------------------------------- Net Loss $(4,512) $(5,858) $(8,320) $(15,394) $(7,996) Dividend related to convertible - - (4,989) - - preferred shares ---------------------------------------------------------------------------------- Net loss attributable to ordinary shareholders $(4,512) $(5,858) $(13,309) $(15,394) $(7,996) ================================================================================== - -------------------------------------------------------------------------------- 10-K ClickSoftware Technologies Ltd. Page 16 ================================================================================== Basic and diluted net loss $(0.80) $(0.99) $(2.24) $(0.69) $(0.32) per ordinary share Shares used in computing 5,657,728 5,914,735 5,948,816 22,312,554 25,098,321 basic and diluted net loss per share ================================================================================== CONSOLIDATED BALANCE SHEET DATA: DECEMBER 31, ----------------------------------------------------------------- 1997 1998 1999 2000 2001 ---- ---- ---- ---- ---- (AS (AS (AS RESTATED) RESTATED) RESTATED) (IN THOUSANDS) Cash and cash equivalents $ 301 $ 3,770 $ 7,838 $ 4,438 $ 8,125 Short-term Investments - - - 16,878 1,846 Working capital (604) 4,178 7,666 21,398 14,191 Total assets 2,604 7,983 13,843 28,645 20,700 Long-term liabilities, net of current portion 1,530 1,254 1,112 1,446 1,400 Shareholders' equity (net capital deficiency) (3,177) 4,657 8,480 23,773 16,428 ITEM 7. MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS Except for historical information, the discussion in this report contains forward-looking statements that involve risks and uncertainties. These forward-looking statements include, among others, those statements including the words, "expects," "anticipates," "intends," "believes" and similar language. Our actual results could differ materially from those discussed herein. Factors that could cause or contribute to such differences include, but are not limited to the risks discussed in the section titled "Risk Factors" in this document. OVERVIEW Since late 1996, we have focused on providing service optimization software products based on our W-6 Service Scheduler and TechMate technologies. We have also invested significant resources in developing products based on these technologies including, until 2001, increasing the number of our employees involved in research and development, sales and marketing, and professional services. During 2001, the number of our employees decreased due to cost cutting measures. We believe that in today's economy successful businesses must constantly increase the performance of existing service resources. Our products emphasize the use of optimization tools for performance enhancement in the service environment and also offer the ability to capture the benefits and efficiencies of the Internet. Accordingly, in September 1999, we began marketing our product lines under new names, ClickSchedule and ClickFix and in May 2000, we changed our company name to ClickSoftware Technologies Ltd. Currently our product offering for service optimization applications include: ClickSchedule, ClickFix, ClickAnalyze, ClickPlan, ClickMobile, ClickForecast and ServiceMrketPlace. We derive revenues from software licensing and services. Our operating history shows that a significant percentage of our quarterly revenues come from orders placed toward the end of a quarter. Software license revenues are comprised of perpetual software license fees primarily derived from contracts with our direct sales clients and our indirect distribution channels. We recognize revenues in accordance with the AICPA Statement of Position 97-2, "Software Revenue Recognition," or SOP 97-2, as amended (see note 2 of the notes to our consolidated financial statements attached hereto). Service revenues are comprised of revenues from consulting, training, and post-contract customer support. Consulting services are billed at an agreed-upon rate plus incurred - -------------------------------------------------------------------------------- 10-K ClickSoftware Technologies Ltd. Page 17 expenses. Clients licensing our products generally purchase consulting agreements from us. Post-contract customer support arrangements provide technical support and the right to unspecified updates on an if-and when-available basis. Post-contract customer support revenues are charged as a percentage of license fees depending upon the level of support coverage requested by the customer. A fee of 18% of license fees is typically charged for five day a week, eight hour a day coverage and 24% of license fees is typically charged for seven day a week, twenty-four hour a day coverage. Our products are marketed worldwide through a combination of a direct sales force, consultants and various business relationships we have with implementation and technology companies and resellers. Cost of revenues consists of cost of software license revenues and cost of services. Cost of software license revenues consists of expenses related to media duplication and packaging of our products, costs of software purchased or licensed for resale and royalties payments to the Chief Scientist. Cost of services consists of expenses related to salaries and expenses of our professional services organizations, costs related to third-party consultants, equipment costs and royalties payments to the Chief Scientist. Operating expenses are categorized into research and development expenses, sales and marketing expenses, general and administrative expenses, and share based compensation. Research and development expenses consist primarily of personnel costs to support product development, net of grants received from the Chief Scientist. In return for some of these grants, we are obligated to pay the Israeli Government royalties as described below which are included in cost of revenues. Software research and development costs incurred prior to the establishment of technology feasibility are included in research and development expenses as incurred. Selling and marketing expenses consist primarily of personnel and related costs for marketing and sales functions, including related travel, direct advertising costs, expenditures on trade shows, market research and promotional printing. General and administrative expenses consist primarily of personnel and related costs for corporate functions, including information services, finance, accounting, human resources, facilities, provision for doubtful accounts, legal and costs related to activity as public company. Amortization of stock-based compensation represents the aggregate difference, at the date of grant, between the respective exercise price of stock options and the deemed fair market value of the underlying stock. Deferred Stock-based compensation is amortized over the vesting period of the underlying options, generally four years. Interest and other income include interest income earned on our cash, cash equivalents and short-term investments, offset by interest expense, and also includes the effects of foreign currency translations. The functional currency of our operations is the U.S. dollar, which is the primary currency in the economic environment in which we conduct our business. A significant portion of our research and development expenses and other expenses are incurred in New Israeli Shekels ("NIS") and a portion of our revenues and expenses are incurred in British Pounds and the European Community Euro. The results of our operations are subject to fluctuations in these exchange rates, which are influenced by various global economic factors. The effects of foreign currency exchange rates on our results of operations for the years ended December 31, 2002 and 2001 were immaterial. Our tax rate will mainly reflect a mix of the U.S. statutory tax rate on our U.S. income, the U.K statutory tax rate on our U.K income, the Belgium statutory tax rate on our Belgium income, the German statutory tax rate on our German income, the Australian statutory tax rate on our Australian income and the Israeli tax rate discussed below. Israeli companies are generally subject to income tax at the rate of 36% of taxable income. The majority of our income, however, is derived from our company's capital investment program with "Approved Enterprise" status under the Law for the Encouragement of Capital Investments, and is eligible therefore for tax benefits. As a result of these benefits, we will have a tax exemption on income derived during the first two years in which this investment program produces taxable income, and a reduced - -------------------------------------------------------------------------------- 10-K ClickSoftware Technologies Ltd. Page 18 tax rate of 15-25% for the next 5 to 8 years. In the event of a distribution of a cash dividend out of retained earnings that were exempt from tax due to its Approved Enterprise status, we would be required to pay 25% corporate income tax on income from which the dividend was distributed. All of these tax benefits are subject to various conditions and restrictions. There can be no assurance that we will obtain approval for additional Approved Enterprise Programs, or that the provisions of the law will not change. CRITICAL ACCOUNTING POLICIES The discussion and analysis of our financial condition and results of operations are based upon our consolidated financial statements, which have been prepared in accordance with accounting principles generally accepted in the United States. The preparation of these financial statements requires us to make estimates and judgments that affect the reported amounts of assets, liabilities, revenues and expenses, and related disclosure of contingent assets and liabilities. These estimates are evaluated by us on an on-going basis. We base our estimates on our historical experience and on various other assumptions that we believe to be reasonable under the circumstances, the results of which form the basis for making judgments about the carrying amount values of assets and liabilities that are not readily apparent from other sources. Actual results may differ from these estimates under different assumptions or conditions. Our recognition of revenue requires judgments and estimates which may significantly impact our consolidated financial statements. Revenue results are difficult to predict, and any shortfall in revenues or delay in recognizing revenues could cause our operating results to vary significantly from quarter to quarter and could result in future operating losses. In addition, the timing of our revenue recognition influences the timing of certain expenses, such as commissions and royalties. We follow very specific and detailed guidelines in measuring revenues, however, certain judgments affect the application of our revenue policy. Our revenues are principally derived from the licensing of our software and the provision of related services. We recognize revenues in accordance with SOP 97-2. Revenues from software license fees are recognized when persuasive evidence of an arrangement exists, either by written agreement or a purchase order signed by the customer, the software product has been delivered, the license fees are fixed and determinable, and collection of the license fees is considered probable. License fees from software arrangements which involve multiple elements, such as post-contract customer support, consulting and training, are allocated to each element of the arrangement based on the relative fair values of the elements. We determine the fair value of each element in multiple-element arrangements based on vendor specific objective evidence, or VSOE. We determine the VSOE for each element according to the price charged when the element is sold separately. In judging the probability of collection of software license fees we continuously monitor collection and payments from our customers and maintain a provision for estimated credit losses based upon our historical experience and any specific customer collection issues that we have identified. In connection with customers with whom we have no previous experience, we may utilize independent resources to evaluate the creditworthiness of those customers. For some customers, typically those with whom we have long-term relationships, we may grant extended payment terms. We perform on-going credit evaluations of our customers. If the financial situation of any of our customers were to deteriorate, resulting in an impairment of their ability to pay the indebtedness they incur with us, additional allowances may be required. Our software products generally do not require significant customization or modification. However, when such customization or modification is necessary, the revenue generated by those activities is deferred and recognized using the percentage of completion method. Service revenues include post-contract customer support, consulting and training. Post-contract customer support arrangements provide for technical support and the right to unspecified updates on an if-and-when-available basis. Revenues from those arrangements are recognized ratably over the term of the arrangement, usually one year. Consulting services are recognized on a time and material basis, or in a fixed price contract, on a percentage of completion basis. Revenues from training are recognized as the services are provided. - -------------------------------------------------------------------------------- 10-K ClickSoftware Technologies Ltd. Page 19 In recognizing revenues based on the rate of completion method, we estimate time to completion with revisions to estimates reflected in the period in which changes become known. If we do not accurately estimate the resources required or the scope of work to be performed, or do not manage our projects properly within the planned periods of time or satisfy our obligations under the contracts, then future services margins may be significantly and negatively affected or losses on existing contracts may need to be recognized. FISCAL YEARS ENDED DECEMBER 31, 2001, 2000, AND 1999 (AS RESTATED AND RECLASSIFIED) You should read the following discussion in conjunction with the restated audited consolidated financial statements for the years ended December 31, 2001, 2000, and 1999. During the third quarter of 2002, our audit committee, with the assistance of outside advisors, conducted a review of our financial statements for 2000 and 2001 and for the first six months of 2002. On October 21, 2002, we announced that we would restate our financial statements for 2000 and 2001 and for the first six months of 2002. In addition, we announced that our audit committee had decided to recommend to our shareholders that we terminate our relationship with Luboshitz Kasierer, formerly a member firm of Arthur Andersen, as our auditors and appoint new auditors. At a shareholders' meeting held on December 31, 2002, our shareholders authorized the engagement of Brightman Almagor, a member of Deloitte Touche Tohmatsu. Following the reaudit of our financial statements, we are restating our financial statements for the announced periods and for the year ended December 31, 1999. The restatement results primarily from the recognition of revenue from sales to reseller customers and other customers, where revenue has been recognized prematurely or should not have been recognized at all. We have also determined to reclassify royalty expenses related to grants received from Chief Scientist Office from Selling and Marketing expenses to Cost of Revenues expenses. For 2001, revenues remain approximately $18.2 million and net loss is reduced by $1.1 million from $9.1 million to $8.0 million. The reduction in net loss is due primarily to an $806,000 reduction in bad debt expense related to reseller customer receivables for which the related revenue and receivable should not have been previously recognized. For 2000, revenues are reduced by $3.2 million from $15.7 million to $12.6 million and net loss is increased by $2.4 million from $13.0 million to $15.4 million. The revenue adjustment relates to revenues from sales to reseller customers in the amount of $1.2 million, which should not have been recognized, and of $2.0 million, which was recognized prematurely. Offsetting this revenue decrease is primarily a $679,000 reduction in bad debt expense related to reseller customer receivables for which the related revenue and receivable should not have been previously recognized. In many instances the related customers or resellers subsequently went out of business. For 1999, revenues are reduced by $350,000 from $10.3 million to $10.0 million resulting in a net loss increase by $341,000. The revenue adjustments relate to early recognition of revenues and to sales to a customer that should not have been recognized. We applied in our financial statements the SEC staff guidance to classify royalty expenses related to grants received from the Chief Scientist Office as part of cost of revenues. Accordingly, we reclassified the following amounts from Selling and Marketing expenses to Cost of Revenues expenses: $676,000, $437,000 and $329,000 for the years ended December 31, 2001, 2000 and 1999, respectively. The consolidated financial statements for the years ended December 31, 2001, 2000 and 1999 have been restated and reclassified to incorporate these adjustments, as described in note 3 of the notes to our consolidated financial statements. - -------------------------------------------------------------------------------- 10-K ClickSoftware Technologies Ltd. Page 20 RESULTS OF OPERATIONS Our operating results for each of the five years ended December 31, 2001, 2000, 1999, 1998 and 1997 expressed as a percentage of revenues are as follows: YEAR ENDED DECEMBER 31, --------------------------------------------------------------------------- 1997 1998 1999 2000 2001 ---- ---- ---- ---- ---- (AS RESTATED (AS RESTATED (AS RESTATED AND AND AND RECLASSIFIED) RECLASSIFIED) RECLASSIFIED) ------------- ------------- ------------- Software license fees 53% 65% 51% 59% 65% Services 47 35 49 41 35 --------------------------------------------------------------------------- Total Revenues 100 100 100 100 100 --------------------------------------------------------------------------- Cost of Revenues: Software License 3 3 2 4 4 Services 47 39 45 42 31 --------------------------------------------------------------------------- Total cost of revenues 50 42 47 46 35 --------------------------------------------------------------------------- Gross Profit 50 58 53 54 65 --------------------------------------------------------------------------- Operating Expenses: Research and Development expenses, net 58 38 29 34 18 Selling and Marketing expenses 133 95 80 108 69 General and Administrative 48 22 18 30 22 expenses Reorganization expenses - - - - 2 Amortization of deferred - - 7 10 2 Stock-based Compensation --------------------------------------------------------------------------- Total Operating Expenses 239 155 134 182 113 --------------------------------------------------------------------------- Loss from Operations (189) (97) (81) (128) (48) Interest and other income(expenses), net (6) 1 (2) 5 4 --------------------------------------------------------------------------- Net Loss (195) (96) (83) (123) (44) Dividend related to convertible preferred shares - - (50) - - --------------------------------------------------------------------------- Net loss attributable to ordinary shareholders (195)% (96)% (133)% (123)% (44)% =========================================================================== FISCAL YEARS ENDED DECEMBER 31, 2001, 2000, AND 1999 REVENUES. Revenues increased $5.6 million or 44% to $18.2 million in 2001, from $12.6 million in 2000. In 2000, revenues increased $2.6 million or 26% to $12.6 million from $10.0 million in 1999. In 2001, 47% of our revenues were generated in North America, 35% in Europe, 2% in Israel and 16% in all other geographic locations ("Asia Pacific and Africa"). In 2000, 61% of our revenues were generated in North America, 34% in Europe, 3% in Israel and 2% in Asia Pacific and Africa. In 1999, 67% of our revenues were generated in North America, 22% in Europe, 9% in Israel and 2% in Asia Pacific and Africa. The increase in percentage of revenues from Europe and the Asia Pacific region is largely attributable to an increase in sales by our European subsidiary to customers in Europe as well as expansion of our sales effort in Europe and the Asian Pacific region. SOFTWARE LICENSE FEES. Software license revenues were $11.7 million or 65% of revenues in 2001, $7.4 million or 59% of revenues in 2000, and $5.1 million or 51% of revenues in 1999. The increase in software license revenues was due to increased average sales per client, growth of our client base, and recurring sales to our installed base of clients. SERVICES. Service revenues were $6.4 million or 35% of revenues in 2001, $5.2 million or 41% of revenues in 2000, and $4.9 million or 49% of revenues in 1999. The increase in services revenues on an absolute basis from 2000 to 2001 is primarily due to the increase in the sale of software licenses. The relatively small increase in service revenues on absolute basis from 1999 to 2000 was primarily due to an increase in - -------------------------------------------------------------------------------- 10-K ClickSoftware Technologies Ltd. Page 21 license distribution through third parties also providing implementation, and the release of CLICKSCHEDULE FAST TRACK, which offers a more rapid implementation of CLICKSCHEDULE reducing the cost of implementation. COST OF REVENUES. Cost of revenues was $6.3 million or 35% of revenues in 2001, $5.8 million or 46% of revenues in 2000, and $4.7 million or 47% of revenues in 1999. This increase in the cost of revenues on an absolute basis was due to an increased number of clients, which resulted in an increased demand for our professional services and increased royalties payments to Chief Scientist. GROSS PROFIT. Gross profit was 65% in 2001 as compared to 54% in 2000 and 53% in 1999. The change in gross profit percentages are primarily due to both an increase in high margin software license revenues, as well as the improved productivity of our professional services personnel. COST OF SOFTWARE LICENSES. Cost of software license revenues were $798,000 in 2001, $454,000 in 2000 and $219,000 in 1999. Cost of software license revenues were 4% of revenues in 2001 and 2000 and 2% of revenues in 1999. COST OF SERVICES. Cost of service revenues were $5.5 million or 31% of revenues in 2001, $5.3 million or 42% of revenues in 2000, and $4.5 million or 45% of revenues in 1999. Cost of services increased by 4% from 2000 to 2001 while service revenues increased by 24% during the same period. This is directly attributed to the increased service and maintenance productivity and the release of CLICKSCHEDULE FAST TRACK, which offers a more rapid implementation of CLICKSCHEDULE, reducing the cost of implementation. The increase in the cost of services revenues from 1999 to 2000 was due primarily to an increase in the sale of licenses, which resulted in an increase of $0.1 million in personnel related costs, an increase of $0.6 million in third party related costs and an increase of $0.2 million in other expenses. The total number of professional services employees employed by us was 37 on December 31, 2001, 44 on December 31, 2000, and 35 on December 31, 1999. OPERATING EXPENSES. Total operating expenses were $20.5 million or 113% of revenues in 2001, $22.9 million or 182% of revenues in 2000, and $13.4 million or 134% of revenues in 1999. RESEARCH AND DEVELOPMENT EXPENSES, NET. Research and development expenses, net of related grants, were $3.2 million or 18% of revenues in 2001, $4.3 million or 34% of revenues in 2000, and $2.9 million or 29% of revenues in 1999. We received or accrued grants from the Chief Scientist in the amount of $1.2 million in 2001, $1.1 million in 2000, and $1.0 million in 1999. The decrease in research and development expenses from 2000 to 2001 is directly attributed to the high costs associated with the introduction of the full optimization suite in 2000. The increase in research and development expenses on an absolute basis from 1999 to 2000 was primarily due to an increase of personnel related costs related to improvements of our CLICKSCHEDULE and CLICKFIX product lines and development of CLICKPLAN and CLICKANALYZE as part of our introduction of a complete suite of service optimization management products. SELLING AND MARKETING EXPENSES. Sales and marketing expenses were $12.5 million or 69% of revenues in 2001, $13.7 million or 108% of revenues in 2000, and $7.9 million or 80% of revenues in 1999. The decrease in 2001 is attributed primarily to cost reductions in our North American operations and overall cost controls. Personnel related costs decreased $0.5 million, and other expenses decreased $0.6 million from 2000 to 2001. The increase in 2000 was primarily due to additional sales and marketing efforts related to the new marketing focus for our ClickSoftware product line and the expansion of our sales and marketing efforts worldwide during 2000. Personnel related costs increased $3.3 million from 1999 to 2000 and other expenses increased $2.4 million. We expect that sales and marketing expenses will increase on an absolute basis in future periods, as we hire additional sales and marketing personnel, continue to promote our brand and establish sales in additional geographic areas. The total number of sales and marketing employees employed by us was 51 on December 31, 2001, 71 on December 31, 2000, and 44 on December 31, 1999. GENERAL AND ADMINISTRATIVE EXPENSES. General and administrative expenses were $4.0 million or 22% of revenues in 2001, $3.7 million or 29% of revenues in 2000, and $1.8 million or 18% of revenues in 1999. General and administrative expenses included $1.2 million in bad debt charges in 2001, $0.4 million in 2000, and $0.1 million in 1999. The decrease in General and Administrative expenses without bad debt charges from 2000 - -------------------------------------------------------------------------------- 10-K ClickSoftware Technologies Ltd. Page 22 to 2001 was due to cost cutting measures implemented during the past twelve months. The increase in General and Administrative expenses without bad debt charges from 1999 to 2000 was due to additional costs associated with our company becoming a public company. AMORTIZATION OF STOCK-BASED COMPENSATION. Share based compensation for the year ended December 31, 2001 amounted to $0.4 million. Deferred compensation as of December 31, 2001 amounted to $0.4 million, which will be amortized over the period during which the options vest, generally four years. Share based compensation for the year ended December 31, 2000 amounted to $1.2 million. Deferred compensation at December 31, 2000 amounted to $1.1 million. Share based compensation for the year ended December 31, 1999 amounted to $0.7 million. Deferred compensation as of December 31, 1999 amounted to $2.7 million. REORGANIZATION COSTS. Reorganization costs were $0.3 million or 2% of revenues in 2001. These expenses were primarily costs associated with severance payments to terminated employees. There were no reorganization costs in 2000 and 1999. INTEREST AND OTHER INCOME (EXPENSES), NET. Interest income net of interest expenses, were $0.6 million or 4% of revenues in 2001, $0.7 million or 5% of revenues in 2000, and ($0.3) million or 2% of revenues in 1999. INCOME TAXES. As of December 31, 2001, we had approximately $12.9 million of Israeli net operating loss carryforwards, approximately $25.6 million of U.S. federal net operating loss carryforwards and approximately $5.7 million of British net operating loss carryforwards available to offset future taxable income. The Israeli and British net operating loss carryforwards have no expiration date. The U.S. net operating loss carryforwards will expire in various amounts in the years 2008 through 2014. PREFERRED SHARE DIVIDEND. During the quarter ended December 31, 1999, we recorded a preferred share dividend of approximately $5.0 million representing the value of the beneficial conversion feature on the issuance of convertible preferred shares in December 1999. The beneficial conversion feature was calculated at the commitment date based on the difference between the conversion price of $6.277 per share and the estimated fair value of the ordinary shares at that date. LIQUIDITY AND CAPITAL RESOURCES As of December 31, 2001 we had cash and cash equivalents of $8.1 million and short-term investments of $1.9 million. From inception through our IPO on June 22, 2000, we financed our operations primarily through the private placement of equity securities, which through December 31, 1999 totaled approximately $32.0 million, net of issuance costs. Our initial public stock offering of ordinary shares realized $28.3 million, net of underwriter discount and other issuance costs. Net cash provided (used) in the Company's operating activities primarily consist of net losses for the period, changes in short term investment before non-cash expenses consisting of deferred compensation and depreciation, in addition to net changes in trade receivables, prepaid expenses and changes in accounts payable. For the year ended December 31, 2001, cash provided by operations was $4.0 million, comprised of our net loss of $8.0 million, decrease in short term investment of $14.6 million, an increase in trade receivables of $3.6 million, decrease in accounts payable of $0.5 million, decrease in deferred revenue of $0.1 million, partially offset by non-cash charges of $1.4 million. For the year ended December 31, 2000, cash used in operations was $30.1 million, comprised of our net loss of $15.4 million, increase in short term investment of $16.6 million, a decrease in trade receivables of $1.6 million, increase in other receivables of $1.0 million, increase in accounts payable of $0.4 million, decrease in deferred revenue of $1.0 million, partially offset by non-cash charges of $2.0 million. For the year ended December 31, 1999, cash used in operations was $6.5 million, comprised of our net loss of $8.3 million, an increase in trade receivables of $1.6 million, increase in accounts payable of $1.1 million, increase in deferred revenue of $1.0 million, partially offset by non-cash charges of $1.3 million. Net cash used in investing activities was $0.42 million in 2001, which was primarily invested in leasehold improvements and purchases of equipment and systems, including computer equipment and fixtures and furniture. Net cash used in investing activities was 2.4 million in 2000, which was primarily invested in leasehold improvements and - -------------------------------------------------------------------------------- 10-K ClickSoftware Technologies Ltd. Page 23 purchases of equipment and systems, including computer equipment and fixtures and furniture. Net cash used in investing activities for 1999 was $0.7 million, which was primarily invested in leasehold improvements and purchases of equipment and systems, including computer equipment and fixtures and furniture. There were no material financing activities in 2001. Net cash provided by financing activities was $29.2 million in 2000 and $11.3 million in 1999. In June 2000, we completed an initial public offering of 4,000,000 ordinary shares at a price of $7.00 per share. In July 2000, the Underwriters exercised their overallotment option and purchased 600,000 additional ordinary shares at a price of $7.00 per share. The proceeds to us from the offering were approximately $28.2 million (net of underwriters discount and issuance expenses). Net cash from financing activities during 1999 included proceeds from the issuance of preferred shares of $11.4 million. As of December 31, 2001 we had outstanding trade receivables of approximately $5.6 million, which represented approximately 31% of 2001 total revenues. As of December 31, 2000 we had outstanding trade receivables of approximately $2.0 million, which represented approximately 16% of 2000 total revenues. As of December 31, 1999, we had outstanding trade receivables of approximately $3.6 million, which represented approximately 36% of 1999 total revenues. Our trade receivables typically have 30 to 60 day terms; although we also negotiate longer payment plans with some of our clients. Since inception, we have received aggregate payments from the Government of the State of Israel in the amount of $5.4 million related to research and development. As of December 31, 2001, we have paid or accrued royalties related to these funds in the amount of $1.8 million. See Note 13 to our Consolidated Financial Statements. We have a $1.0 million unsecured line of credit with an Israeli bank. No amounts were outstanding under this line of credit as of December 31, 2001. We also have an aggregate of $161,000 in term loans relating to borrowings for working capital. We have a loan in US Dollars bearing an interest rate of LIBOR plus 1% and a loan in New Israeli Shekels linked to the Israeli CPI, currently bearing an interest rate of 5.4%. Additional loans bearing an average interest rate of 5.5% are in British Pounds or in US Dollars. Our bank in Israel has issued two standby letters of credit on our behalf. One is for $125,000 for tenant improvements related to our facilities in Israel. The other is for $921,000 and secures our performance pursuant to projects with the Government of Israel. Additionally, Silicon Valley Bank has issued a letter of credit on our behalf in the amount of $205,560 to assure performance under the terms of our Campbell, CA lease. Our capital requirements depend on numerous factors, including market acceptance of our products, the resources we devote to developing, marketing, selling and supporting our products, the timing and extent of establishing additional international operations and other factors. We intend to continue investing significant resources in our sales and marketing and research and development operations in the future. We believe that our current cash balances will be sufficient to fund our expenses until we reach profitability. However, we cannot assure you that we will attain sufficient revenues to achieve or maintain profitability, particularly given current economic conditions and potential reductions in information technology spending by our current and prospective customers. We may need to raise additional capital to finance our operations or for strategic purposes, and we may do so by selling additional equity or debt securities or by increasing the size of our credit facility. If additional funds are raised through the issuance of equity or debt securities, these securities could have rights; preferences and privileges senior to those of holders of ordinary shares, and the terms of these securities could impose restrictions on our operations. The sale of additional equity or convertible debt securities could result in additional dilution to our shareholders. In addition, we cannot be certain that additional financing will be available in amounts or on terms acceptable to us, if at all. If we are unable to obtain this additional financing, we may be required to reduce the scope of our planned product development and marketing efforts, which could harm our business, financial condition or operating results. - -------------------------------------------------------------------------------- 10-K ClickSoftware Technologies Ltd. Page 24 RECENT ACCOUNTING PRONOUNCEMENTS In July 2001, the Financial Accounting Standards Board issued Statements of Financial Accounting Standards (SFAS) No. 141, "Business Combinations", and SFAS No. 142, "Goodwill and Other Intangible Assets". The new rules require business combinations initiated after June 30, 2001 to be accounted for using the purchase method of accounting and goodwill acquired after this date will no longer be amortized, but will be subject to annual impairment tests. All other intangible assets will continue to be amortized over their estimated useful lives. Companies are required to adopt SFAS No. 142 for fiscal years beginning after December 15, 2001. We did not complete any business combinations through the year ended December 31, 2001, and as a result these standards are not expected to have a material impact on our financial position or operating results. In August 2001, the Financial Accounting Standards Board issued Statement of Financial Accounting Standards No. 144, Accounting for the Impairment or Disposal of Long-Lived Assets ("SFAS 144"). Although SFAS 144 supersedes FASB Statement No. 121, it retains the requirements of SFAS 121 regarding recognition of impairment loss for long-lived assets to be held and used (based on undiscounted cash flows) and resolves certain implementation issues. Also, the accounting model used in SFAS 121 for long-lived assets to be disposed of by sale (lower of carrying amount or fair value less cost to sell) is broadened by SFAS 144 to include discontinued operations and supersedes APB Opinion No. 30. Therefore, discontinued operations will no longer be measured on a net realizable value basis and future operating losses will no longer be recognized before they occur. SFAS 144 also broadens the presentation of discontinued operations to include a component of an entity (rather than a segment of a business). The provisions of SFAS 144 are effective for financial statements issued for fiscal years beginning after December 15, 2001, and interim periods within those years. We believe that the adoption of SFAS 144 will not have a material impact on our consolidated financial statements. FACTORS THAT MAY AFFECT FUTURE RESULTS You should carefully consider the following factors and other information in this statement before you decide to invest in our ordinary shares. If any of the negative events referred to below occur, our business, financial condition and results of operations could suffer. In any such case, the trading price of our ordinary shares could decline, and you may lose all or part of your investment. RISKS RELATED TO OUR BUSINESS THE ECONOMIC OUTLOOK MAY ADVERSELY AFFECT THE DEMAND FOR OUR CURRENT PRODUCTS AND THE COMPANY'S RESULTS OF OPERATIONS. Current predictions for the general economy indicate uncertain economic conditions. Weak economic conditions may cause a reduction in information technology spending generally. Consequently, there may be an adverse impact on the demand for our products, which would adversely affect our results of operations. In addition, predictions regarding economic conditions have a low degree of certainty, and further predicting the effects of the changing economy is even more difficult. We may not accurately gauge the effect of the general economy on our business. As a result, we may not react to such changing conditions in a timely manner that may result in an adverse impact on our results of operations. Any such adverse impacts to our results of operations from a changing economy may cause the price of our ordinary shares to decline. WE HAVE NOT ACHIEVED PROFITABILITY. We expect to continue to incur significant sales and marketing and research and development expenses. Some of our expenses, such as administrative and management payroll and rent and utilities, are fixed in the short term and cannot be quickly reduced to respond to decreases in revenues. As a result, we will need to generate significant revenues to achieve and maintain profitability, which we may not be able to do. OUR QUARTERLY OPERATING RESULTS ARE SUBJECT TO FLUCTUATIONS AND IF WE FAIL TO MEET THE EXPECTATIONS OF SECURITIES ANALYSTS OR INVESTORS, OUR SHARE PRICE MAY DECREASE. Our quarterly operating results are difficult to predict and are not a good measure for comparison. Our operating history shows that a significant percentage of our quarterly revenues come from orders placed toward the end of a quarter. From time to time, we anticipate a sale of significant size to a single customer. A delay in the completion - -------------------------------------------------------------------------------- 10-K ClickSoftware Technologies Ltd. Page 25 of any sale past the end of a particular quarter could negatively impact results for that quarter, and such negative impact could be significant for the delay of a sale of significant size. Even without the delay of a significant sale, our future quarterly operating results may fluctuate significantly and may not meet the expectations of securities analysts or investors. If this occurs, the price of our ordinary shares may decrease. The factors that may cause fluctuations in our quarterly operating results include the following: o the volume and timing of customer orders; o internal budget constraints and approval processes of our current and prospective clients; o The length and unpredictability of our sales cycle; o the mix of revenue generated by product licenses and professional services; o the mix of revenue between domestic and foreign sources; o announcements or introductions of new products or product enhancements by us or our competitors; o changes in prices of and the adoption of different pricing strategies for our products and those of our competitors; o timing and amount of sales and marketing expenses; o changes in our business and partner relationships; o technical difficulties or "bugs" affecting the operation of our software; o foreign currency exchange rate fluctuations; and\ o general economic conditions. FAILURE OF THE MARKET TO ACCEPT OUR PRODUCTS WOULD ADVERSELY AFFECT OUR PROFITABILITY. Historically, all of our operating revenue has come from sales of, and services related to, our ClickSchedule product and our ClickFix product, to clients seeking application software that enables efficient provisioning of services in enterprise environments. During the year ended December 31, 2000, we introduced three products that, together with our existing products, constitute a suite of products that offers a more comprehensive solution to our customers. On November 28, 2001 we released version 7.0 of our Service Optimization Suite that utilizes dynamic load balancing architecture, which dynamically redirects requests among a group of ClickSoftware servers running our product applications. This increases the scalability of our products by enabling our customers to optimize additional resources by adding hardware to this group of ClickSoftware servers. The growth of our company depends in part on the development of market acceptance of these products. We have no guarantee that the sales of these products will develop as quickly as we anticipate, or at all. Lack of long-term demand for our new products would have a material adverse effect on our business and operating results. OUR SALES AND IMPLEMENTATION CYCLES DEPEND ON FACTORS OUTSIDE OUR CONTROL, WHICH MAY CAUSE QUARTERLY LICENSE AND SERVICE FEES REVENUES TO VARY SIGNIFICANTLY FROM PERIOD TO PERIOD. To date, our customers have taken typically from three months to nine months to evaluate our offering before making their purchase decisions. In addition, depending on the nature and specific needs of a client, the implementation of our products typically takes two to six months. Sales of licenses and implementation schedules are subject to a number of risks over which we have little or no control, including clients' budgetary constraints, clients' internal acceptance reviews, the success and continued internal support of clients' own development efforts, the efforts of businesses with which we have relationships, the nature, size and specific needs of a client and the possibility of cancellation of projects by clients. The uncertain outcome of our sales efforts and the length of our sales cycles could result in substantial fluctuations in license revenues. Historically, a significant portion of our sales in any given quarter occur in the last two weeks of the quarter; if sales forecasted from a specific client for a particular quarter are not realized in that quarter, we are unlikely to be able to generate revenues from alternate sources in time to compensate for the shortfall. As a result, and due to the relatively large size of some orders, a lost or delayed sale could have a material adverse effect on our quarterly revenue and operating results. Moreover, to the extent that significant sales occur earlier than expected, revenue and operating results for subsequent quarters could be adversely affected. - -------------------------------------------------------------------------------- 10-K ClickSoftware Technologies Ltd. Page 26 FAILURE TO EXPAND OUR SALES AND MARKETING ORGANIZATIONS COULD LIMIT OUR ABILITY TO SELL ADDITIONAL PRODUCTS AND SERVICES, WHICH WOULD IMPAIR OUR ABILITY TO GROW OUR BUSINESS AND INCREASE REVENUES. We are expanding our direct and indirect sales operations to increase market awareness of our products and generate increased revenues. We cannot be certain that we will be successful in these efforts. In addition to normal turnover of personnel, we are attempting to expand our direct sales force in Asia Pacific and Africa. As of December 31, 2001, we employed 51 individuals in our sales and marketing organizations. Because 16 of these sales and marketing personnel joined us within the last twelve months, we will be required to devote significant resources to the training of these new sales personnel. In addition, we might not be able to hire or retain the kind and number of sales and marketing personnel we are targeting because competition for qualified sales and marketing personnel in our market is intense. WE DEPEND ON KEY PERSONNEL, AND THE LOSS OF ANY KEY PERSONNEL COULD AFFECT OUR ABILITY TO COMPETE AND OUR ABILITY TO ATTRACT ADDITIONAL KEY PERSONNEL MAY BE IMPAIRED. We believe our future success will depend on the continued service of our executive officers and other key sales and marketing, product development and professional services personnel. Dr. Moshe BenBassat, our Chief Executive Officer, has individually participated in and has been responsible for overseeing much of the research and development of our core technologies. At the beginning of 2001, Mr. Shimon Rojany, our CFO, announced his plan to retire, but has recently decided to indefinitely withdraw his retirement plans. Mr. Rojany is committed to continuing his employment with the Company. The services of Dr. BenBassat and other members of our senior management team and key personnel would be very difficult to replace and the loss of any of these employees could harm our business significantly. We have employment agreements with, among others, Dr. BenBassat, Mr. Rojany, and Mr. Corey Leibow, our Chief Operating Officer. Although these agreements request sixty days notification prior to departure, relationships with these officers and key employees are at will. The loss of any of our key personnel could harm our ability to execute our business strategy and compete. IF WE FAIL TO EXPAND OUR PROFESSIONAL SERVICES ORGANIZATION, WE MAY NOT BE ABLE TO SERVICE ADDITIONAL CLIENTS AND INSTALL ADDITIONAL LICENSES. We cannot be certain that we can attract or retain a sufficient number of highly qualified professional services personnel to meet our business needs. Clients that license our software typically engage our professional services organization to assist with the installation and operation of our software applications. Our professional services organization also provides assistance to our clients related to the maintenance, management and expansion of their software systems. Growth in licenses of our software will depend in part on our ability to provide our clients with these services. In addition, we will be required to expand our professional services organization to enable us to continue to support our existing installed base of customers. As a result, we plan to increase the number of our service personnel in order to meet these needs. Competition for qualified services personnel with the relevant knowledge and experience is intense, and we may not be able to attract and retain necessary personnel. If we were not able to grow our professional services organization, our ability to expand our service business would be limited. In addition, we could experience delays in recognizing revenue if our professional services group fails to complete implementations in a timely manner. IF WE FAIL TO EXPAND OUR RELATIONSHIPS WITH THIRD PARTIES THAT CAN PROVIDE IMPLEMENTATION AND PROFESSIONAL SERVICES TO OUR CLIENTS, WE MAY BE UNABLE TO INCREASE OUR REVENUES AND OUR BUSINESS COULD BE HARMED. In order for us to focus more effectively on our core business of developing and licensing software solutions, we need to continue to establish relationships with third parties that can provide implementation and professional services to our clients. Third-party implementation and consulting firms can also be influential in the choice of resource optimization applications by new clients. If we are unable to establish and maintain effective, long-term relationships with implementation and professional services providers, or if these providers do not meet the needs or expectations of our clients, we may be unable to grow our revenues and our business could suffer. As a result of the limited resources and capacities of many third-party implementation providers, we may be unable to attain sufficient focus and resources from the third-party providers to meet all of our clients' needs, even if we establish relationships with these third parties. If sufficient resources are unavailable, we will be required to provide these services internally, which could limit our ability to meet other demands. Even if we are successful in developing relationships with third-party implementation and professional services providers, we will be subject to significant risk, as we cannot control the level and quality of service provided by third-party implementation and professional services partners. - -------------------------------------------------------------------------------- 10-K ClickSoftware Technologies Ltd. Page 27 OUR MARKET IS HIGHLY COMPETITIVE AND ANY REDUCTION IN DEMAND FOR, OR PRICES OF, OUR PRODUCTS COULD NEGATIVELY IMPACT OUR REVENUES, REDUCE OUR GROSS MARGINS AND CAUSE OUR SHARE PRICE TO DECLINE. The market for our products is competitive and rapidly changing. We expect competition to increase in the future as current competitors expand their product offerings and new companies enter the market. Because the market for service and delivery optimization software is evolving, it is difficult to determine what portion of the market each competitor currently controls. However, competition could result in price reductions, fewer customer orders, reduced gross margin and loss of market share, any of which could cause our business to suffer. We may not be able to compete successfully, and competitive pressures may harm our business. Some of our current and potential competitors have greater name recognition, longer operating histories, larger customer bases and significantly greater financial, technical, marketing, public relations, sales, distribution and other resources than us. In addition, some of our potential competitors are among the largest and most well capitalized software companies in the world. FAILURE TO FULLY DEVELOP OR MAINTAIN KEY BUSINESS RELATIONSHIPS COULD LIMIT OUR ABILITY TO SELL ADDITIONAL LICENSES THAT COULD DECREASE OUR REVENUES AND INCREASE OUR SALES AND MARKETING COSTS. We believe that our success in penetrating our target markets depends in part on our ability to develop and maintain business relationships with software vendors, resellers, systems integrators, distribution partners and customers. If we fail to continue developing these relationships, our growth could be limited. We have entered into agreements with third parties relating to the integration of our products with their product offerings, distribution, reselling and consulting. We are currently deriving revenues from these agreements but we may not be able to derive significant revenues in the future from these agreements. In addition, our growth may be limited if prospective clients do not accept the solutions offered by our strategic partners. OUR MARKET MAY EXPERIENCE RAPID TECHNOLOGICAL CHANGES THAT COULD CAUSE OUR PRODUCTS TO FAIL OR REQUIRE US TO REDESIGN OUR PRODUCTS, WHICH WOULD RESULT IN INCREASED RESEARCH AND DEVELOPMENT EXPENSES. Our market is characterized by rapid technological change; dynamic client needs and frequent introductions of new products and product enhancements. If we fail to anticipate or respond adequately to technology developments and client requirements, or if our product development or introduction is delayed, we may have lower revenues. Client product requirements can change rapidly as a result of computer hardware and software innovations or changes in and the emergence, evolution and adoption of new industry standards. For example, we offer Windows NT versions of our products due to the market acceptance of Windows NT over the last several years. While we interface smoothly with UNIX systems, we currently do not provide UNIX versions of our software. The actual or anticipated introduction of new products has resulted and will continue to result in some reformulation of our product offerings. Technology and industry standards can make existing products obsolete or unmarketable or result in delays in the purchase of such products. As a result, the life cycles of our products are difficult to estimate. We must respond to developments rapidly and continue to make substantial product development investments. As is customary in the software industry, we have previously experienced delays in introducing new products and features, and we may experience such delays in the future that could impair our revenue and operating results. OUR PRODUCTS COULD BE SUSCEPTIBLE TO ERRORS OR DEFECTS THAT COULD RESULT IN LOST REVENUES, LIABILITY OR DELAYED OR LIMITED MARKET ACCEPTANCE. Complex software products such as ours often contain errors or defects, particularly when first introduced or when new versions or enhancements are released. In the past, some of our products have contained errors and defects that have delayed implementation or required us to expend additional resources to correct the problems. Despite internal testing and testing by current and potential clients, and despite the history of use by our installed base of customers, our current and future products may contain as yet undetected serious defects or errors. Any such defects or errors could result in lost revenues, liability or a delay in market acceptance of these products, any of which would have a material adverse effect on our business, operating results and financial condition. The performance of our products also depends in part upon the accuracy and continued availability of third-party data. We rely on third parties that provide information such as street and address locations and mapping functions that we incorporate into our products. If these parties do not provide accurate information, or if we are unable to maintain our relationships with them, our reputation and competitive position in our - -------------------------------------------------------------------------------- 10-K ClickSoftware Technologies Ltd. Page 28 industry could suffer and we could be unable to develop or enhance our products as required. OUR INTELLECTUAL PROPERTY COULD BE USED BY THIRD PARTIES WITHOUT OUR CONSENT BECAUSE PROTECTION OF OUR INTELLECTUAL PROPERTY IS LIMITED. Our success and ability to compete are substantially dependent upon our internally developed technology, which we protect through a combination of copyright, trade secret and trademark law. However, we may not be able to adequately protect our intellectual property rights, which may significantly harm our business. Specifically, we may not be able to protect our trademarks for our company name and our product names, and unauthorized parties may attempt to copy or otherwise obtain and use our products or technology. Policing unauthorized use of our products and technology is difficult, particularly in countries outside the U.S., and we cannot be certain that the steps we have taken will prevent infringement or misappropriation of our intellectual property rights. Our end-user licenses are designed to prohibit unauthorized use, copying or disclosure of our software and technology in the United States, Israel and other foreign countries. However, these provisions may be unenforceable under the laws of some jurisdictions and foreign countries. Unauthorized third parties may be able to copy some portions of our products or reverse engineer or obtain and use information and technology that we regard as proprietary. Third parties could also independently develop competing technology or design around our technology. If we are unable to successfully detect infringement and/or to enforce our rights to our technology, we may lose competitive position in the market. We cannot assure you that our means of protecting our intellectual property rights in the United States, Israel or elsewhere will be adequate or that competing companies will not independently develop similar technology. In addition, some of our licensed users may allow additional unauthorized users to use our software, and if we do not detect such use, we could lose potential license fees. OUR TECHNOLOGY AND OTHER INTELLECTUAL PROPERTY MAY BE SUBJECT TO INFRINGEMENT CLAIMS. Substantial litigation regarding technology rights and other intellectual property rights exists in the software industry both in terms of infringement and ownership issues. A successful claim of patent, copyright or trademark infringement or conflicting ownership rights against us could cause us to make changes in our business or significantly harm our business. We believe that our products do not infringe the intellectual property rights of third parties. However, we cannot assure you that we will prevail in all future intellectual property disputes. We expect that software products may be increasingly subject to third-party infringement or ownership claims as the number of competitors in our industry segment grows and the functionality of products in different industry segments overlaps. Third parties may make a claim of infringement or conflicting ownership rights against us with respect to our products and technology. Any claims, with or without merit, could: o be time-consuming to defend; o result in costly litigation; o divert management's attention and resources; or o cause product shipment delays. Further, if an infringement or ownership claim is successfully brought against us, we may have to pay damages or royalties, enter into a licensing agreement, and/or stop selling the product or using the technology at issue. Any such royalty or licensing agreements may not be available on commercially reasonable terms, if at all. From time to time, we may encounter disputes over rights and obligations concerning intellectual property. We also indemnify some of our customers against claims that our products infringe the intellectual property rights of others. We have only conducted a partial search for existing patents and other intellectual property registrations, and we cannot assure you that our products do not infringe any issued patents. In addition, because patent applications in the United States and Israel are not publicly disclosed until the patent is issued, applications may have been filed which would relate to our products. ANY FUTURE ACQUISITIONS OF COMPANIES OR TECHNOLOGIES MAY RESULT IN DISTRACTION OF OUR MANAGEMENT AND DISRUPTIONS TO OUR BUSINESS. Although not currently under consideration, we may acquire or make investments in complementary businesses, technologies, services - -------------------------------------------------------------------------------- 10-K ClickSoftware Technologies Ltd. Page 29 or products if appropriate opportunities arise. From time to time we may engage in discussions and negotiations with companies regarding our acquiring or investing in such companies' businesses, products, services or technologies. We cannot make assurances that we will be able to identify future suitable acquisition or investment candidates, or if we do identify suitable candidates, that we will be able to make such acquisitions or investments on commercially acceptable terms or at all. Our management has limited experience in acquiring companies or technologies. If we acquire or invest in another company, we could have difficulty assimilating that company's personnel, operations, technology or products and service offerings. In addition, the key personnel of the acquired company may decide not to work for us. These difficulties could disrupt our ongoing business, distract our management and employees, increase our expenses and adversely affect our results of operations. Furthermore, we may incur indebtedness to pay for any future acquisitions. As of the date of this statement, we have neither begun discussions nor entered an agreement to make any such material investment or acquisition transaction. FUTURE ACQUISITIONS MAY RESULT IN DILUTION TO OUR CURRENT SHAREHOLDERS. In the future we may acquire complementary business through the issuance of additional ordinary shares. Additional issuances of ordinary shares could decrease the value of our ordinary shares and reduce the net tangible book value per share. Consequently, an acquisition in which we issue additional shares could actually decrease the value of your investment in ClickSoftware. As of the date of this statement, we have neither begun discussions nor entered an agreement to make any material acquisition that would result in the issuance of additional shares. OUR BUSINESS MAY BECOME INCREASINGLY SUSCEPTIBLE TO NUMEROUS RISKS ASSOCIATED WITH INTERNATIONAL OPERATIONS. Significant portions of our operations occur outside the United States. Our facilities are located in North America, Israel, the European continent, and the United Kingdom, and our executive officers and other key employees are dispersed throughout the world. This geographic dispersion requires significant management resources that may place us at a disadvantage compared to our locally based competitors. In addition, our international operations are generally subject to a number of risks, including: o foreign currency exchange rate fluctuations; o longer sales cycles; o multiple, conflicting and changing governmental laws and regulations; o expenses associated with customizing products for foreign countries; o protectionist laws and business practices that favor local competition; o difficulties in collecting accounts receivable; and o political and economic instability. We expect international revenues to continue to account for a significant percentage of total revenues and we believe that we must continue to expand our international sales and professional services activities in order to be successful. Our international sales growth will be limited if we are unable to expand our international sales management and professional services organizations, hire additional personnel, customize our products for local markets and establish relationships with additional international distributors, consultants and other third parties. If we fail to manage our geographically dispersed organization, we may fail to meet or exceed our business plan and our revenues may decline. WE ARE INCORPORATED IN ISRAEL AND HAVE IMPORTANT FACILITIES AND RESOURCES LOCATED IN ISRAEL, WHICH COULD BE NEGATIVELY AFFECTED DUE TO MILITARY OR POLITICAL TENSIONS. We are incorporated under the laws of the State of Israel and our research and development facilities as well as significant executive offices are located in Israel. Although substantial portions of our sales currently are to customers outside of Israel, political, economic and military conditions in Israel could nevertheless directly affect our operations. Since the establishment of the State of Israel in 1948, a number of armed conflicts have taken place between Israel and its Arab neighbors and a state of hostility, varying in degree and intensity, has led to security and economic problems for Israel. Since September 2000, a continuous armed conflict with the Palestinian authority has been taking place. - -------------------------------------------------------------------------------- 10-K ClickSoftware Technologies Ltd. Page 30 Despite our history of avoiding adverse effects, in the future we could be adversely affected by any major hostilities involving Israel, the interruption or curtailment of trade between Israel and its trading partners, a significant increase in inflation, or a significant downturn in the economic or financial condition of Israel. Despite past progress towards peace between Israel and its Arab neighbors, the future of these peace efforts is uncertain. Several Arab countries still restrict business with Israeli companies, which may limit our ability to make sales in those countries. We could be adversely affected by restrictive laws or policies directed towards Israel or Israeli businesses. CERTAIN OF OUR OFFICERS AND EMPLOYEES ARE REQUIRED TO SERVE IN THE ISRAEL DEFENSE FORCES AND THIS COULD FORCE THEM TO BE ABSENT FROM OUR BUSINESS FOR EXTENDED PERIODS. David Schapiro, our Executive Vice President, Markets and Product, and Hannan Carmeli, our Senior Vice President, Product Services and Operations, as well as other male employees located in Israel are currently obligated to perform up to 39 days of annual reserve duty in the Israel Defense Forces and are subject to being called for active military duty at any time. The loss or extended absence of any of our officers and key personnel due to these requirements could harm our business. WE ARE SUBJECT TO A RECENTLY ADOPTED NEW COMPANIES LAW, WHICH HAS NOT YET BEEN INTERPRETED. Because we are incorporated under the laws of the State of Israel, the Companies Law of Israel, which became effective on February 1, 2000, governs your rights as a shareholder. Certain obligations and fiduciary duties of directors, officers and shareholders under the new Companies Law are new and have not been interpreted or reviewed by the Israeli courts. In addition, not all of the regulations have been promulgated to date. As a result, our shareholders may have more difficulty and uncertainty in protecting their interests in the case of actions by our directors, officers or controlling shareholders or third parties than would shareholders of a corporation incorporated in a state or other jurisdiction in the United States. THE RATE OF INFLATION IN ISRAEL MAY NEGATIVELY IMPACT OUR COSTS IF IT EXCEEDS THE RATE OF DEVALUATION OF THE NIS AGAINST THE DOLLAR. Substantially all of our revenues are denominated in dollars or are dollar-linked, but a significant portion of our research and development expense is incurred in New Israeli Shekels ("NIS") and a portion of our revenues and expenses is incurred in British Pounds and the European Community Euro. The results of our operations are subject to fluctuations in these exchange rates which are influenced by various global economic factors, including inflation rates and economic growth within each nation. In 2000, 27%, and in 2001, 24% of our costs were incurred in NIS. As a result, we are exposed to the risk that the rate of inflation in Israel will exceed the rate of devaluation of the NIS in relation to the dollar or that the timing of this devaluation will lag behind inflation in Israel. In that event, the dollar cost of our operations in Israel will increase and our dollar-measured results of operations will be adversely affected. WE ARE AN INTERNATIONAL COMPANY AND OUR INTERNATIONAL OPERATIONS ARE EXPANDING. OUR RISK EXPOSURE TO FOREIGN CURRENCY FLUCTUATIONS IS INCREASING, AND WE MAY NOT BE ABLE TO FULLY MITIGATE THE RISK. Our revenue from the UK has grown both in absolute dollar basis as well as a percentage of total revenues. We are expanding operations in other areas of Europe, and income and expenses recognized in the European Community Euro will increase. In 2001, 26% of our costs were incurred in GBP and Euro. We incur a portion of our expenses, principally salaries and related personnel expenses in Israel, in NIS. In 2001, 24% of our costs were incurred in NIS. We are also experiencing a growth in revenue and expenses in Israel, and we anticipate recognizing revenue from other international sources. Presently our risk to foreign currency fluctuations is minimal, but if our foreign accounts receivable balances increase, the risk will increase. We cannot assure that we will be able to adequately protect ourselves against such risk. THE GOVERNMENT PROGRAMS IN WHICH WE CURRENTLY PARTICIPATE AND TAX BENEFITS WHICH WE CURRENTLY RECEIVE REQUIRE US TO SATISFY PRESCRIBED CONDITIONS AND MAY BE DELAYED, TERMINATED OR REDUCED IN THE FUTURE. THIS WOULD INCREASE OUR COSTS AND TAXES. We receive grants from the Government of the State of Israel through the Office of the Chief Scientist of the Ministry of Industry and Trade, or the Chief Scientist, for the financing of a significant portion of our research and development expenditures in Israel, and we may apply for additional grants in the future. We cannot assure that we will continue to receive grants at the same rate or at all. The Chief Scientist budget has been subject to reductions that may affect the availability of funds for Chief Scientist grants in the future. The percentage of our research and development - -------------------------------------------------------------------------------- 10-K ClickSoftware Technologies Ltd. Page 31 expenditures financed using grants from the Chief Scientist may decline in the future, and the terms of such grants may become less favorable. In connection with research and development grants received from the Chief Scientist, we must make royalty payments to the Chief Scientist on the revenues derived from the sale of products, technologies and services developed with the grants from the Chief Scientist. From time to time, the Government of Israel changes the rate of royalties we must pay, so we are unable to accurately predict this rate. In addition, our ability to manufacture products or transfer technology outside Israel without the approval of the Chief Scientist is restricted under law. Any manufacture of products or transfer of technology outside Israel will also require the company to pay increased royalties to the Chief Scientist up to 300%. We currently conduct all of our manufacturing activities in Israel and intend to continue doing so in the foreseeable future and therefore do not believe there will be any increase in the amount of royalties we pay to the Chief Scientist. Currently the office of the Chief Scientist does not consider the licensing of our software in the ordinary course of business a transfer of technology and we do not intend to transfer any technology outside of Israel. Consequently, we do not anticipate having to pay increased royalties to the Chief Scientist for the foreseeable future. In connection with our grant applications, we have made representations and covenants to the Chief Scientist regarding our research and development activities in Israel. The funding from the Chief Scientist is subject to the accuracy of these representations and covenants. If we fail to comply with any of these conditions, we could be required to refund payments previously received together with interest and penalties and would likely be denied receipt of these grants thereafter. WE ANTICIPATE RECEIVING TAX BENEFITS FROM THE GOVERNMENT OF THE STATE OF ISRAEL, HOWEVER THESE BENEFITS MAY BE DELAYED, REDUCED OR TERMINATED IN THE FUTURE. Pursuant to the Law for the Encouragement of Capital Investments, the Government of the State of Israel through the Investment Center has granted "Approved Enterprise" status to three of our existing capital investment programs. Consequently, we are eligible for certain tax benefits for the first several years in which we generate taxable income. We have not, however, begun to generate taxable income for purposes of this law and we do not expect to utilize these tax benefits for the near future. Once we begin to generate taxable income, our financial condition could suffer if our tax benefits were significantly reduced. The benefits available to an approved enterprise are dependent upon the fulfillment of certain conditions and criteria. If we fail to comply with these conditions and criteria, the tax benefits that we receive could be partially or fully canceled and we could be forced to refund the amount of the benefits we received, adjusted for inflation and interest. From time to time, the Government of Israel has discussed reducing or limiting the benefits. We cannot assess whether these benefits will be continued in the future at their current levels or at all. IT MAY BE DIFFICULT TO ENFORCE A U.S. JUDGMENT AGAINST US, OUR OFFICERS AND DIRECTORS AND THE ISRAELI ACCOUNTANTS NAMED AS EXPERTS IN THIS STATEMENT OR TO ASSERT U.S. SECURITIES LAWS CLAIMS IN ISRAEL OR SERVE PROCESS ON SUBSTANTIALLY ALL OF OUR OFFICERS AND DIRECTORS AND THESE ACCOUNTANTS. We are incorporated in Israel and maintain significant operations in Israel. Some of our executive officers and directors and the Israeli accountants named as experts in this statement reside outside of the United States and a significant portion of our assets and the assets of these persons are located outside the United States. Therefore, it may be difficult for an investor, or any other person or entity, to enforce a U.S. court judgment against us or any of those persons or to effect service of process upon these persons in the United States, based upon the civil liability provisions of the U.S. federal securities laws in an Israeli court. Additionally, it may be difficult for an investor, or any other person or entity, to enforce civil liabilities under U.S. federal securities laws in original actions instituted in Israel. We have appointed ClickSoftware Inc., our U.S. subsidiary, as our agent to receive service of process in any action against us arising out of our original June 22, 2000 initial public offering. We have not given our consent for our agent to accept service of process in connection with any other claim. Furthermore, if a foreign judgment is enforced by an Israeli court, it will be payable in NIS. OUR OFFICERS, DIRECTORS AND AFFILIATED ENTITIES OWN A LARGE PERCENTAGE OF OUR COMPANY AND COULD SIGNIFICANTLY INFLUENCE THE OUTCOME OF ACTIONS. As of December 31, 2001, our executive officers, directors and entities affiliated with them beneficially owned approximately 33.6% of our outstanding ordinary shares. These shareholders, if acting together, would be able to significantly influence all matters requiring approval by our shareholders, including the election of directors. This concentration of ownership may also have the effect of delaying or preventing a change of control of our company, - -------------------------------------------------------------------------------- 10-K ClickSoftware Technologies Ltd. Page 32 which could have a material adverse effect on our stock price. These actions may be taken even if our other investors oppose them. WE ARE SUBJECT TO ANTI-TAKEOVER PROVISIONS THAT COULD DELAY OR PREVENT AN ACQUISITION OF US, EVEN IF AN ACQUISITION WOULD BE BENEFICIAL TO OUR SHAREHOLDERS. Provisions of Israeli corporate and tax law and of our articles of association may have the effect of delaying, preventing or making more difficult merger or other acquisition of us, even if doing so would be beneficial to our shareholders. In addition, any merger or acquisition of us will require the prior consent of the Chief Scientist. Israeli law regulates mergers, votes required to approve a merger, acquisition of shares through tender offers and transactions involving significant shareholders. In addition, our articles of association provide for a staggered board of directors and for restrictions on business combinations with interested shareholders. Any of these provisions may make it more difficult to acquire our company. Accordingly, an acquisition of us could be delayed or prevented even if it would be beneficial to our shareholders. OTHER ORDINARY SHARES MAY BE SOLD IN THE FUTURE. THIS COULD DEPRESS THE MARKET PRICE FOR OUR ORDINARY SHARES. As of December 31, 2001, we had 26,246,464 (net of 39,000 shares held in treasury), ordinary shares outstanding, including shares held by a trustee for issuance under outstanding options. In addition, as of December 31, 2001, we had 1,789,804 ordinary shares issuable upon exercise of outstanding options, and 2,164,857 additional ordinary shares reserved for issuance pursuant to our stock option plans and employee share purchase plan. If our existing shareholders or we sell a large number of our ordinary shares, the price of our ordinary shares could fall dramatically. Restrictions under the securities laws limit the number of ordinary shares available for sale by our shareholders in the public market. We have filed a Registration Statement on Form S-8 to register for resale the ordinary shares reserved for issuance under our stock option plans. OUR NEED FOR ADDITIONAL FINANCING IS UNCERTAIN, AS IS OUR ABILITY TO RAISE FURTHER FINANCING IF REQUIRED. We believe that our current cash balances will be sufficient to fund our expenses until we reach profitability. However, we cannot assure you that we will attain sufficient revenues to achieve or maintain profitability, particularly given current economic conditions and potential reductions in information technology spending by our current and prospective customers. We may need to raise additional capital to finance our operations or for strategic purposes, and we may do so by selling additional equity or debt securities or by increasing the size of our credit facility. If additional funds are raised through the issuance of equity or debt securities, these securities could have rights; preferences and privileges senior to those of holders of ordinary shares, and the terms of these securities could impose restrictions on our operations. The sale of additional equity or convertible debt securities could result in additional dilution to our shareholders. In addition, we cannot be certain that additional financing will be available in amounts or on terms acceptable to us, if at all. If we are unable to obtain this additional financing, we may be required to reduce the scope of our planned product development and marketing efforts, which could harm our business, financial condition or operating results. If the economy continues to weaken or, for any other reason, we are unable to meet our business goals, we may have to raise additional funds to respond to business contingencies and may include the need to: o fund additional marketing expenditures; o develop new or enhance existing products and services; o enhance our operating infrastructure; o hire additional personnel; o respond to competitive pressures; o acquire complementary businesses or necessary technologies; or o fund more rapid expansion. WE CANNOT ASSURE YOU THAT ADDITIONAL FINANCING WILL BE AVAILABLE ON TERMS FAVORABLE TO US, OR AT ALL. If adequate funds are not available or are not available on acceptable terms, our ability to fund our operations, take advantage of unanticipated opportunities, develop or enhance our products and services or otherwise respond to competitive pressures would be significantly limited. Additionally, prior to the issuance of additional equity or convertible debt securities to entities outside of Israel, we will need to obtain approval from the Chief Scientist of the State of Israel - -------------------------------------------------------------------------------- 10-K ClickSoftware Technologies Ltd. Page 33 and there can be no assurance that we will be able to obtain this consent in the future. IF WE ARE CHARACTERIZED AS A PASSIVE FOREIGN INVESTMENT COMPANY, OUR UNITED STATES SHAREHOLDERS WILL BE SUBJECT TO ADVERSE TAX CONSEQUENCES. If, for any taxable year, either, (1) 75% or more of our gross income is passive income or (2) 50% or more of the fair market value of our assets, including cash (even if held as working capital), produce or are held to produce passive income, we may be characterized as a "passive foreign investment company" ("PFIC") for United States federal income tax purposes. We do not believe that we currently are a PFIC nor do we anticipate that we will be characterized a PFIC in the future, but, if we do, our shareholders will be subject to adverse United States tax consequences. If we were to be treated as a PFIC, our shareholders will be required, in certain circumstances, to pay an interest charge together with tax calculated at maximum rates on certain "excess distributions" including any gain on the sale of ordinary shares. In order to avoid this tax consequence, they (1) may be permitted to make a "qualified electing fund" election (however the company does not currently intend to take the action necessary for our shareholders to make a "qualified electing fund" election, in which case, in lieu of such treatment they would be required to include in their taxable income certain undistributed amounts of our income) or (2) may elect to mark-to-market the ordinary shares and recognize ordinary income (or possible ordinary loss) each year with respect to such investment and on the sale or other disposition of the ordinary shares. Prospective investors should consult with their own tax advisors with respect to the tax consequences applicable to them of investing in our ordinary shares. BUSINESS INTERRUPTIONS COULD ADVERSELY AFFECT OUR BUSINESS. Our operations are vulnerable to interruption by fire, earthquake, power loss, telecommunications failure and other events beyond our control. In particular, we have operations in the San Francisco Bay Area, an area that is known to be susceptible to the risk of earthquakes. We do not have a detailed disaster recovery plan. Our facilities in the State of California are currently subject to electrical blackouts as a consequence of a shortage of available electrical power. In the event these blackouts continue or increase in severity, they could disrupt the operations of our affected facilities. In addition, we do not carry sufficient business interruption insurance to compensate us for losses that may occur and any losses or damages incurred by us could have a material adverse effect on our business. OUR STOCK PRICE COULD BE VOLATILE AND COULD DECLINE SUBSTANTIALLY. The stock market has experienced significant price and volume fluctuations, and the market prices of technology companies have been highly volatile. The price at which our ordinary shares trades is likely to be volatile and may fluctuate substantially due to factors such as: o announcements of technological innovations; o announcements relating to strategic relationships; o conditions affecting the software and Internet industries; o trends related to the fluctuations of stock prices of companies such as ours; o our historical and anticipated quarterly and annual operating results; o variations between our actual results and the expectations of investors or published reports or analyses of ClickSoftware; o announcements by us or others affecting our business, systems or expansion plans; and o general conditions and trends in technology industries. In the past, securities class action litigation has often been instituted against companies following periods of volatility in the market price of their securities. This type of litigation could result in substantial costs and a diversion of management's attention and resources. - -------------------------------------------------------------------------------- 10-K ClickSoftware Technologies Ltd. Page 34 ITEM 7A. QUANTITATIVE AND QUALITATIVE DISCLOSURES ABOUT MARKET RISK FOREIGN CURRENCY EXCHANGE RATE RISK. We develop products in Israel and sell them primarily in North America and Europe. As a result, our financial results could be affected by factors such as changes in foreign currency exchange rates or weak economic conditions in foreign markets. As most of our sales are currently made in U.S. dollars, a strengthening of the dollar could make our products less competitive in foreign markets. Our interest income is sensitive to changes in the general level of U.S. interest rates, particularly since the majority of our investments are in short-term instruments. We regularly assess these risks and have established policies and business practices to protect against the adverse effects of these and other potential exposures. As a result, we do not anticipate material losses as a result of foreign exchange rate fluctuations. Due to the short-term nature of our term investments, we have concluded that there is no material market risk exposure. Therefore, no quantitative tabular disclosures are required. Additionally, although we do not presently participate in hedging contracts related to foreign currency exchange rates, we may do so in the future to protect against rate fluctuations affecting our foreign currency accounts receivable balances. We do not participate in any speculative investments. INTEREST RATE RISK. As of December 31, 2001, we had cash and cash equivalents of $10.0 million, which consist of cash and highly liquid short-term investments. Our short-term investments will decline in value by an immaterial amount if market interest rates increase, and, therefore, our exposure to interest rate changes has been immaterial. Declines of interest rates over time will, however, reduce our interest income from our short-term investments. As of December 31, 2001, we had total long-term debt of $89,000 and long-term debt net of current maturities of $21,000 which bear interest at rates that are linked to LIBOR or the Israeli consumer price index. As of December 31,2001 we had $1.0 million unsecured line of credit. The following table provides information about our investment portfolio, cash, and long-term debts as of December 31, 2001 and presents principal cash flows and related weighted averages interest rates by expected maturity dates. - -------------------------------------------------------------------------------- 10-K ClickSoftware Technologies Ltd. Page 35 YEAR OF MATURITY 2002 2003 AFTER 2003 TOTAL CARRYING VALUE (in thousands of dollars) A) CASH AND CASH EQUIVALENTS AND INVESTMENT PORTFOLIO: - ------------------------------------------------------ Cash and equivalents $ 6,525 - - $ 6,525 Average interest rate 2.0% - - 2.0% Commercial Papers $ 301 - - $ 301 Average interest rate 2.4% - - 2.4% Taxable Auction Securities $ 1,600 - - $ 1,600 Average interest rate 2.2% - - 2.2% Asset backed Securities $ 1,545 - - $ 1,545 Average interest rate 2.9% - - 2.9% B) LONG-TERM DEBTS: - ------------------- Bank Loan $ 30 - - $ 30 Average interest rate L+1% - - L+1% N.I.S indexed loans $ 5 $ 2 - $ 7 Average interest rate 5.4% 5.4% - 5.4% Leases US$ $ 15 $ 1 - $ 16 Average interest rate 7.1% 7.1% - 7.1% Leases GBP $ 18 $ 17 $ 1 $ 36 Average interest rate 3.5% 3.5% 3.5% 3.5% SPECIAL NOTE REGARDING FORWARD-LOOKING STATEMENTS This report contains certain forward-looking statements (as such term is defined in Section 27A of the Securities Act of 1933 and Section 21E of the Securities Exchange Act of 1934) and information relating to us that are based on the beliefs of our management as well as assumptions made by and information currently available to our management, including statements related to products, markets, and future results of operations and profitability, and may include implied statements concerning market acceptance of our products, and our growing leadership role in the marketplace. In addition, when used in this report, the words "likely," "will," "suggests," "may," "would," "could," "anticipate," "believe," "estimate," "expect," "intend," "plan," "predict" and similar expressions and their variants, as they relate to us or our management, may identify forward-looking statements. Such statements reflect the judgment of the Company as of the date of this annual report on Form 10-K with respect to future events, the outcome of which is subject to certain risks, including the risk factors set forth herein, which may have a significant impact on our business, operating results or financial condition. Investors are cautioned that these forward-looking statements are inherently uncertain. Should one or more of these risks or uncertainties materialize, or should underlying assumptions prove incorrect, actual results or outcomes may vary materially from those described herein. ClickSoftware undertakes no obligation to update forward-looking statements, whether as a result of new information, future events or otherwise. - -------------------------------------------------------------------------------- 10-K ClickSoftware Technologies Ltd. Page 36 ITEM 8. FINANCIAL STATEMENTS, AS RESTATED The following consolidated financial statements, and the related notes thereto, of ClickSoftware Technologies Ltd. and the Report of Independent Auditors are filed as a part of this Form 10-K/A. Report of Independent Public Accountants.................... 38 Consolidated Balance Sheets................................. 39 Consolidated Statements of Operations and Comprehensive Loss...................................................... 40 Consolidated Statements of Changes in Shareholders' Equity. 41 Consolidated Statements of Cash Flows....................... 42 Notes to Consolidated Financial Statements.................. 43 - -------------------------------------------------------------------------------- 10-K ClickSoftware Technologies Ltd. Page 37 REPORT OF INDEPENDENT PUBLIC ACCOUNTANTS To the Shareholders of ClickSoftware Technologies Ltd. We have audited the accompanying consolidated balance sheets of ClickSoftware Technologies Ltd. ("the Company") and its subsidiaries at December 31, 2001 and 2000 and the related statements of operations, shareholders' equity and cash flows for each of the three years in the period ended December 31, 2001. These financial statements are the responsibility of the Company's management. Our responsibility is to express an opinion on these financial statements based on our audits. We conducted our audits in accordance with auditing standards generally accepted in the United States of America. Those standards require that we plan and perform the audit to obtain reasonable assurance about whether the financial statements are free of material misstatement. An audit includes examining, on a test basis, evidence supporting the amounts and disclosures in the financial statements. An audit also includes assessing the accounting principles used and significant estimates made by management, as well as evaluating the overall financial statement presentation. We believe that our audits provide a reasonable basis for our opinion. In our opinion, the consolidated financial statements referred to above present fairly, in all material respects, the consolidated financial position of the Company and its subsidiaries at December 31, 2001 and 2000 and the consolidated results of their operations and their cash flows for each of the three years in the period ended December 31, 2001, in conformity with accounting principles generally accepted in the United States of America. As discussed in Note 3 the accompanying consolidated financial statements have been restated. /s/ Brightman Almagor & Co. BRIGHTMAN ALMAGOR & CO. CERTIFIED PUBLIC ACCOUNTANTS A MEMBER OF DELOITTE TOUCHE TOHMATSU Tel Aviv, Israel January 16, 2003 - -------------------------------------------------------------------------------- 10-K ClickSoftware Technologies Ltd. Page 38 CLICKSOFTWARE TECHNOLOGIES LTD. CONSOLIDATED BALANCE SHEETS (IN THOUSANDS, EXCEPT SHARE DATA) DECEMBER 31, 2000 2001 ---- ---- (AS RESTATED) (AS RESTATED) ------------- ------------- ASSETS CURRENT ASSETS: Cash and cash equivalents (note 4) $ 4,438 $ 8,125 Short-term investments (note 5) 16,878 1,846 Trade receivables, net of allowance for doubtful accounts of 742 and 2,042 5,607 912 as of December 31,2000 and 2001,respectively(note 6) Other receivables and prepaid expenses (note 7) 1,466 1,485 ---------------------------------- Total current assets 24,824 17,063 Property and equipment, net (note 8) 3,295 2,985 Severance pay deposits (note 12) 526 652 ---------------------------------- Total assets $ 28,645 $ 20,700 ---------------------------------- LIABILITIES AND SHAREHOLDERS' EQUITY CURRENT LIABILITIES: Short-term debt (note 9) $ 146 $ 140 Accounts payable and accrued expenses (note 10) 3,153 2,664 Deferred revenues 127 68 ---------------------------------- Total current liabilities 3,426 2,872 ---------------------------------- LONG-TERM LIABILITIES Long-term debt (note 11) 103 21 Accrued severance pay (note 12) 1,343 1,379 ---------------------------------- Total long-term liabilities 1,446 1,400 ---------------------------------- Total liabilities 4,872 4,272 ---------------------------------- COMMITMENTS AND CONTINGENCIES (NOTE 13) SHAREHOLDERS' EQUITY: (NOTE 14) Convertible Preferred shares of NIS 0.02 par value: Authorized -- 5,000,000 as of December 31, 2000 and 2001; Issued and outstanding -- none as of December 31,2000 and 2001. change order of years - - Ordinary shares of NIS 0.02 par value: Authorized -- 100,000,000 as of December 31, 2000 and 2001; Issued -- 26,064,539 shares as of December 31, 2000 and 26,285,464 as of December 31,2001. Outstanding-- 26,064,539 shares as of December 31,2000 and 26,246,464 shares as of December 31, 2001. change order of years 100 101 Additional paid-in capital 69,169 69,143 Deferred stock compensation (1,120) (401) Accumulated deficit (44,376) (52,372) ---------------------------------- Treasury stock, at cost:39,000 shares - (43) ---------------------------------- Total shareholders' equity 23,773 16,428 ---------------------------------- Total liabilities and shareholders' equity $ 28,645 $ 20,700 ================================== The accompanying notes are an integral part of these consolidated financial statements. - -------------------------------------------------------------------------------- 10-K ClickSoftware Technologies Ltd. Page 39 CLICKSOFTWARE TECHNOLOGIES LTD. CONSOLIDATED STATEMENTS OF OPERATIONS (IN THOUSANDS, EXCEPT SHARE AND PER SHARE AMOUNTS) YEAR ENDED DECEMBER 31, 1999 2000 2001 ---- ---- ---- (AS RESTATED (AS RESTATED (AS RESTATED AND AND AND RECLASSIFIED RECLASSIFIED RECLASSIFIED SEE NOTE 3) SEE NOTE 3) SEE NOTE 3) ----------- ----------- ----------- Revenues (note 15): Software license $ 5,062 $ 7,412 $ 11,734 Services 4,912 5,178 6,441 ----------------------------------------------------- Total revenues 9,974 12,590 18,175 ----------------------------------------------------- Cost of revenues: Software license 219 454 798 Services 4,469 5,301 5,498 ----------------------------------------------------- Total cost of revenues 4,688 5,755 6,296 ----------------------------------------------------- ----------------------------------------------------- Gross profit 5,286 6,835 11,879 ----------------------------------------------------- Operating expenses: Research and development expenses 3,935 5,408 4,422 Less - participation by the Chief Scientist of the Government of Israel (note 12) 1,025 1,108 1,176 ----------------------------------------------------- Research and development expenses, net 2,910 4,300 3,246 Selling and marketing expenses 7,945 13,654 12,499 General and administrative expenses 1,759 3,717 4,048 Restructuring costs - - 294 Amortization of deferred stock-based compensation (1) 738 1,237 437 ----------------------------------------------------- Total operating expenses 13,352 22,908 20,524 ----------------------------------------------------- Operating loss (8,066) (16,073) (8,645) Interest and other income (expenses), net (254) 679 649 ----------------------------------------------------- Net loss $ (8,320) $ (15,394) $ (7,996) ----------------------------------------------------- Dividend related to convertible preferred shares $ (4,989) $ - $ - ----------------------------------------------------- Net loss attributable to ordinary shareholders $ (13,309) $ (15,394) $ (7,996) ----------------------------------------------------- ----------------------------------------------------- Basic and diluted net loss per share (note 2) $ (2.24) $ (0.69) $ (0.32) ===================================================== Shares used in computing basic and diluted net loss per share 5,948,816 22,312,554 25,098,321 ----------------------------------------------------- (1) Amortization of deferred stock- based compensation would be further classified as follows: YEAR ENDED DECEMBER 31, ----------------------------------------------------- 1999 2000 2001 ----------------------------------------------------- Cost of revenues 110 112 18 Research and development expenses 96 174 56 Selling and marketing expenses 118 174 56 General and administrative expenses 414 777 307 ----------------------------------------------------- Total 738 1,237 437 - -------------------------------------------------------------------------------- 10-K ClickSoftware Technologies Ltd. Page 40 CLICKSOFTWARE TECHNOLOGIES LTD. CONSOLIDATED STATEMENTS OF CHANGES IN SHAREHOLDERS' EQUITY (AS RESTATED) (IN THOUSANDS, EXCEPT SHARE DATA) NUMBER OF LESS COST NUMBER OF CONVERTIBLE ADDITIONAL OF ORDINARY PREFERRED SHARE PAID-IN DEFERRED ACCUMULATED TREASURY SHARES SHARES AMOUNT CAPITAL COMPENSATION DEFICIT SHARES TOTAL -------------------------------------------------------------------------------------------------- Balance as of January 1, 1999 7,208,816 11,667,812 $ 65 $ 20,265 $ - $ (15,673) $ - $ 4,657 Shares issued net of issuance costs of $126 - 1,832,086 8 11,366 - - - 11,374 Dividend related to convertible preferred - shares - - - 4,989 - (4,989) - Employee options exercised - - - 31 - - - 31 Deferred compensation - - - 3,401 (3,401) - - - Amortization of deferred compensation - - - - 738 - - 738 Net loss - - - - - (8,320) - (8,320) -------------------------------------------------------------------------------------------------- Balance as of December 31, 1999 7,208,816 13,499,898 73 40,052 (2,663) (28,982) - 8,480 Shares issued net of issuance cost of 4,030 4,600,000 - 23 28,147 - - - 28,170 Conversion of preferred shares 13,499,898 (13,499,898) - - - - - - Warrants exercised 459,439 - 2 577 - - - 579 Employee options exercised 273,098 - 2 638 - - - 640 Expired options - - - (306) 306 - - - Employee Stock purchase plan 23,288 - - 61 - - - 61 Amortization of deferred compensation - - - - 1,237 - - 1,237 Net loss - - - - - (15,394) - (15,394) -------------------------------------------------------------------------------------------------- Balance as of December 31, 2000 26,064,539 - $ 100 $ 69,169 $ (1,120) $ (44,376) - $ 23,773 Employee options exercised 62,020 - - 119 - - - 119 Expired options - - - (282) 282 - - - Employee Stock purchase plan 158,905 - 1 137 - - - 138 Amortization of deferred compensation - - - - 437 - - 437 Net loss - - - - - (7,996) - (7,996) Treasury Shares (39,000) - - - - - (43) (43) -------------------------------------------------------------------------------------------------- Balance as of December 31, 2001 26,246,464 - $ 101 $ 69,143 $ M (401) $ (52,372) $ (43) $ 16,428 -------------------------------------------------------------------------------------------------- The accompanying notes are an integral part of these consolidated financial statements. - -------------------------------------------------------------------------------- 10-K ClickSoftware Technologies Ltd. Page 41 CLICKSOFTWARE TECHNOLOGIES LTD. CONSOLIDATED STATEMENTS OF CASH FLOWS (IN THOUSANDS) YEAR ENDED DECEMBER 31, 1999 2000 2001 ---- ---- ---- AS RESTATED AS RESTATED AS RESTATED ----------- ----------- ----------- CASH FLOWS FROM OPERATING ACTIVITIES: Net loss $ (8,320) $ (15,394) $ (7,996) Adjustments to reconcile net loss to net cash used in operating activities: Depreciation 484 640 700 Amortization of deferred compensation 738 1,237 437 Unrealized (gain) loss from - (258) 395 investments Severance pay 40 346 (90) Other (8) - - Changes in operating assets and liabilities: Trade receivables (1,573) 1,572 (3,565) Other receivables (26) (1,001) (19) Accounts payable and accrued expenses 1,101 365 (489) Deferred revenues 1,057 (1,016) (59) Decrease (Increase) in short-term investments,net - (16,620) 14,637 --------------------------------------------------------- Net cash provided by (used in) operating activities (6,507) (30,129) 3,951 --------------------------------------------------------- CASH FLOWS FROM INVESTING ACTIVITIES: Purchases of equipment (732) (2,437) (390) --------------------------------------------------------- Net cash used in investing activities (732) (2,437) (390) --------------------------------------------------------- CASH FLOWS FROM FINANCING ACTIVITIES: Short-term debt (net) 14 (174) (6) Long-term debt 35 - - Repayments of long-term debt (147) (110) (82) Net proceeds from issuance of Convertible Preferred shares 11,374 - - Net proceeds from issuance of Ordinary shares - 28,170 - Purchase of treasury shares - - (43) Net proceeds from warrants exercised - 579 - Employee and ESPP options exercised 31 701 257 --------------------------------------------------------- Net cash provided by financing activities 11,307 29,166 126 --------------------------------------------------------- Increase (decrease) in cash and cash equivalents 4,068 (3,400) 3,687 Cash and cash equivalents at beginning of year 3,770 7,838 4,438 --------------------------------------------------------- Cash and cash equivalents at end of year $ 7,838 $ 4,438 $ 8,125 ========================================================= Supplemental cash flow information Cash paid for interest $ 137 $ 86 $ 22 ========================================================= The accompanying notes are an integral part of these consolidated financial statements. - -------------------------------------------------------------------------------- 10-K ClickSoftware Technologies Ltd. Page 42 CLICKSOFTWARE TECHNOLOGIES LTD. NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS (AS OF DECEMBER 31, 2000 AND 2001 AND FOR THE YEARS ENDED DECEMBER 31, 1999, 2000 and 2001) (IN THOUSANDS OF DOLLARS) NOTE 1 -- GENERAL ClickSoftware Technologies Ltd. (the "Company" or "ClickSoftware") was incorporated in Israel and a leading provider of end-to-end service optimization software. The ClickSoftware Service Optimization suite consists of CLICKSCHEDULE, which enables companies to automate and optimize their service resources; CLICKANALYZE and CLICKPLAN, which enable corporate decision makers to intelligently analyze past performance, monitor current performance, and effectively plan for future service needs; and CLICKFIX, CLICKMOBILE, and SERVICEMARKETPLACE, which empower service personnel by providing real-time information and solutions for service related issues. ClickSoftware products are used by a wide array of companies, including customers in the telecommunications, utilities, financial services, aerospace, defense, semi-conductor, and home service industries. The Company has incurred net operating losses since inception and, as of December 31, 2001, had an accumulated deficit of $52.5 million. The Company is subject to various risks associated with companies in a comparable stage of development, including competition from substitute products and larger competitors, dependence on key individuals, and the potential necessity to obtain adequate financing to support its growth. On June 22, 2000, ClickSoftware completed the initial public offering of its ordinary shares (the "IPO"). A total of 4,000,000 ClickSoftware ordinary shares were sold to the public at a price of $7.00 per share. Cash proceeds to ClickSoftware net of $1.96 million in underwriting discounts before expenses, were approximately $26.04 million. Concurrent with the IPO, all of the shares of the Company's Series A, Series B, Series C and Series D convertible preferred stock were converted into shares of the Company's ordinary shares on a share for share basis. On July 20, 2000, the IPO underwriters exercised their overallotment option and purchased 600,000 additional ordinary shares from ClickSoftware at a price of $7.00 per share. Cash proceeds to ClickSoftware net of $0.3 million in underwriting discounts before expenses were approximately $3.9 million. In January 2001, due to macroeconomic and capital spending issues affecting the software industry, the Company instituted a restructuring program to prioritize its initiatives, focus on profit contribution, reduce expenses, and improve efficiency. This restructuring program included a worldwide workforce reduction and restructuring of certain business functions. In fiscal 2001, the Company recorded restructuring costs and other special charges classified as operating expenses and primarily consisted of salary, vacation reimbursement, and severance pay. The following table provides detailed information relating to the status of the restructuring during fiscal 2001: (IN THOUSANDS) Balance at January Reorganization Balance at 1,2001 Expense Cash Payments December 31,2001 Workforce Reduction $ 0 $ 294 $ 294 $0 The consolidated financial statements include the financial statements of the Company and its wholly owned subsidiaries in the U.S. (ClickSoftware, Inc., a California corporation), in the U.K. (ClickSoftware Europe Limited) and in Belgium (ClickSoftware Belgium, N.V.). The subsidiaries are primarily engaged in the sale and marketing of the Company's products in North America, Europe and the rest of the world. The accompanying financial statements have been prepared in U.S. dollars, as the currency of the primary economic environment in which the operations of the Company are conducted is the U.S. dollar. Most of the Company's sales are made outside Israel in - -------------------------------------------------------------------------------- 10-K ClickSoftware Technologies Ltd. Page 43 non-Israeli currencies (mainly the U.S. dollar). Most marketing expenses are incurred outside Israel, primarily in U.S. dollars. Thus, the functional currency of the Company is the U.S. dollar. Transactions and balances originally denominated in U.S. dollars are presented at their original amounts. Transactions and balances in other currencies are remeasured into U.S. dollars in accordance with principles set forth in Statements of Financial Accounting Standards (SFAS) No. 52 of the Financial Accounting Standards Board of the United States ("FASB"). NOTE 2 -- SIGNIFICANT ACCOUNTING POLICIES BASIS OF PRESENTATION The financial statements have been prepared in conformity with accounting principles generally accepted in the U.S. PRINCIPLES OF CONSOLIDATION The financial statements include the accounts of the Company and its wholly owned subsidiaries. Material intercompany balances and transactions have been eliminated. USE OF ESTIMATES The preparation of financial statements in conformity with generally accepted accounting principles requires management to make estimates and assumptions that affect the reported amounts of assets and liabilities and disclosure of contingent assets and liabilities at the date of the financial statements and the reported amounts of revenues and expenses during the reporting period. Actual results could differ from those estimates. CASH AND CASH EQUIVALENTS For the purpose of the statements of cash flows, the Company considers all highly liquid investments with original maturities of three months or less to be cash equivalents. SHORT-TERM INVESTMENTS Short-term securities are classified as "trading" and stated at market value. Gains and losses are included in interest and other income (expense) in accordance with the principles set forth in SFAS No.115. CONCENTRATION OF CREDIT RISK Financial instruments which potentially subject the company to credit risk consist principally of cash instruments and accounts receivable. The Company maintains cash and cash equivalents and investments with major financial institutions and limits the amount of credit exposure with any institution. The accounts receivable are derived from sales to a large number of customers, mainly large industrial corporations and their suppliers located mainly in Europe and the United States. The Company generally does not require collateral. The Company performs ongoing credit evaluations of its customers and maintains an allowance for doubtful accounts which management believes adequately covers all anticipated losses in respect of trade receivables. PROPERTY AND EQUIPMENT Property and equipment is stated at cost. Depreciation is computed using the straight-line method over the estimated useful lives of the assets, ranging from 3 to 16 years. Leasehold improvements are amortized using the straight-line method, over the shorter of the lease term, including renewal options, or the useful lives of the improvements. - -------------------------------------------------------------------------------- 10-K ClickSoftware Technologies Ltd. Page 44 SOFTWARE RESEARCH AND DEVELOPMENT COSTS Software research and development costs incurred prior to the establishment of technological feasibility are included in research and development expenses. The Company defines establishment of technological feasibility as the completion of a working model. Software development costs incurred subsequent to the establishment of technological feasibility through the period of general market availability of the products are capitalized, if material, after consideration of various factors, including net realizable value. To date, software development costs that are eligible for capitalization have not been material and have been expensed. REVENUE RECOGNITION The Company recognizes revenues in accordance with the American Institute of Certified Public Accountants ("AICPA") Statement of Position 97-2, Software Revenue Recognition, as amended. In accordance with SOP 97-2, revenues from software license fees are recognized when persuasive evidence of an arrangement exists, the software product covered by written agreement or a purchase order signed by the customer has been delivered, the license fees are fixed and determinable and collection of the license fees is considered probable. Revenues from software product license agreements, which require significant customization and modification of the software product are deferred and recognized using the percentage-of-completion method of contract accounting in accordance with AICPA Statement of Position 81-1. When software arrangements involve multiple elements the Company allocates revenue to each element based on the relative fair values of the elements. The Company's determination of fair value of each element in multiple element arrangements is based on vendor-specific objective evidence (VSOE). The Company limits its assessment of VSOE for each element to the price charged when the same element is sold separately. If vendor specific objective evidence of fair value does not exist for all elements to support the allocation of the total fee among all delivered and undelivered elements of the arrangement, revenue is deferred until such evidence exist for the undelivered elements, or until all elements are delivered, whichever is earlier. If the fee due from the customer is not fixed or determinable, revenue is recognized as payments become due from the customer, assuming all other revenue recognition criteria have been met. Generally, we consider all arrangements with extended payment terms greater than nine months not to be fixed or determinable. We also enter into license arrangements with resellers whereby revenues are recognized upon sale through to the end user by the reseller. Service revenues include consulting services, post-contract customer support and training. Consulting revenues are generally recognized on a time and material basis. However, revenues from certain fixed-price contracts are recognized on the percentage of completion basis. Post-contract customer support agreements provide technical support and the right to unspecified updates on an if-and-when-available basis. Post-contract customer support revenues are recognized ratably over the term of the support period (generally one year) and training and other service revenues are recognized as the related services are provided. BASIC AND DILUTED NET LOSS PER SHARE Basic and diluted net loss per share are presented in conformity with SFAS No. 128 "Earnings per Share" for all years presented. Basic and diluted net loss per share have been computed using the weighted-average number of ordinary shares outstanding during the year, excluding ordinary shares held by a trustee reserved for allocation against employee options granted but not yet exercised (see note 14). - -------------------------------------------------------------------------------- 10-K ClickSoftware Technologies Ltd. Page 45 FOR THE YEAR ENDED DECEMBER 31, 1999 2000 2001 ---- ---- ---- AS AS AS RESTATED RESTATED RESTATED -------- -------- -------- (IN THOUSANDS EXCEPT SHARE DATA AND SHARE NUMBERS) Net loss attributable to ordinary shareholders $ (13,309) $ (15,394) $ (7,996) Basic and diluted: Weighted average shares used in computing basic and diluted net loss per ordinary share 5,948,816 22,312,554 25,098,321 =================================================== Basic and diluted net loss per Ordinary share $ (2.24) $ (0.69) $ (0.32) =================================================== All convertible preferred shares, warrants for convertible preferred shares, outstanding share options and shares issued and reserved for outstanding share options have been excluded from the calculation of basic and diluted net loss per share because all such securities are antidilutive for all years presented. The total number of shares excluded from the calculations of basic and diluted net loss per share were 16,577,409, 2,761,049 and 3,672,383, as of December 31, 1999, 2000 and 2001, respectively. SHARE-BASED COMPENSATION SFAS No. 123, "Accounting for Stock-Based Compensation" permits the use of either a fair value based method of accounting or the method prescribed in Accounting Principles Board Opinion 25 ("APB 25"), "Accounting for Stock Issued to Employees" to account for stock-based compensation arrangements. Companies that elect to employ the method prescribed by APB 25 are required to disclose the pro forma net loss that would have resulted from the use of the fair value based method. The Company has elected to account for its share-based compensation arrangements under the provisions of APB 25, including the FASB interpretation No. 44, "Accounting for certain transactions involving Stock Compensation - an interpretation of APB 25", and accordingly, has included in note 14 the pro forma disclosures required under SFAS No. 123. FAIR VALUE OF FINANCIAL INSTRUMENTS Unless otherwise noted, the carrying amount of financial instruments approximates fair value. INCOME TAXES The Company accounts for income taxes, in accordance with the provisions of SFAS 109 "Accounting for Income Taxes," under the liability method of accounting. Under the liability method, deferred taxes are determined based on the differences between the financial statement and tax basis of assets and liabilities at enacted tax rates in effect in the year in which the differences are expected to reverse. Valuation allowances are established, when necessary, to reduce deferred tax assets to amounts expected to be realized. RECENT ACCOUNTING PRONOUNCEMENTS In July 2001, the Financial Accounting Standards Board issued Statements of Financial Accounting Standards No. 141, Business Combinations ("SFAS 141") and No. 142, Goodwill and Other Intangible Assets ("SFAS 142"). SFAS 141 requires all business combinations initiated after June 30, 2001, to be accounted for using the purchase method. Under SFAS 142, goodwill and intangible assets with indefinite lives are no longer amortized but are reviewed annually (or more frequently if impairment indicators arise) for impairment. All other intangible assets will continue to be amortized over their estimated useful lives. The amortization provisions of SFAS 142 apply to goodwill and intangible assets acquired after June 30, 2001. With respect to goodwill and intangible assets acquired prior to July 1, 2001, the Company is required to adopt SFAS 142 effective January 1, 2002. The adoption of SFAS No. 142 will not have a material effect on the Company's consolidated financial statements. In August 2001, the Financial Accounting Standards Board issued Statement of Financial Accounting Standards No. 144, Accounting for the Impairment or Disposal of Long-Lived Assets ("SFAS 144"). Although SFAS 144 supersedes FASB Statement No. 121, it retains - -------------------------------------------------------------------------------- 10-K ClickSoftware Technologies Ltd. Page 46 the requirements of SFAS 121 regarding recognition of impairment loss for long-lived assets to be held and used (based on undiscounted cash flows) and resolves certain implementation issues. Also, the accounting model used in SFAS 121 for long-lived assets to be disposed of by sale (lower of carrying amount or fair value less cost to sell) is broadened by SFAS 144 to include discontinued operations and supersedes APB Opinion No. 30. Therefore, discontinued operations will no longer be measured on a net realizable value basis and future operating losses will no longer be recognized before they occur. SFAS 144 also broadens the presentation of discontinued operations to include a component of an entity (rather than a segment of a business). The provisions of SFAS 144 are effective for financial statements issued for fiscal years beginning after December 15, 2001, and interim periods within those years. The Company believes that the adoption of SFAS 144 will not have a material impact on the Company's consolidated financial statements. NOTE 3 - RESTATEMENT During the third quarter of 2002, the Company's audit committee, with the assistance of outside advisors, conducted a review of its financial statements for 2000 and 2001 and for the first six months of 2002. On October 21, 2002, the Company announced that it would restate its financial statements for 2000 and 2001 and for the first six months of 2002. Following the reaudit of the Company's financial statements, the Company is restating its financial statements for the announced periods and for the year ended December 31, 1999. The restatement results primarily from the recognition of revenue from sales to reseller customers and other customers, where revenue has been recognized prematurely or should not have been recognized at all. The Company has also determined to reclassify royalty expenses related to grants received from the Chief Scientist Office from Selling and Marketing expenses to Cost of Revenues expenses. For 1999, revenue is reduced by $350,000 from $10.3 million to $10.0 million resulting in a net loss increase by $340,000. The revenue adjustments relate to early recognition of revenues and to sales to a customer that should not have been recognized based on his creditworthiness. For 2000, revenue is reduced by $3.2 million from $15.7 million to $12.6 million and net loss is increased by $2.3 million from $13.0 million to $15.4 million. The revenue adjustments relate to revenue from sales to reseller customers in the amount of $1.2 million which determined should not have been recognized and the remaining amount is a result of premature recognition. Offsetting this revenue decrease is primarily a $679,000 reduction in bad debt expense related to the reduction of reseller customer receivables for which the related revenue and receivable should not have been previously recognized. In many instances the related customers or resellers subsequently went out of business. For 2001, revenue is reduced by $29,000 remaining $18.2 million and net loss is reduced by $1.1 million from $9.1 million to $8.0 million. The reduction in net loss is primarily a result of $807,000 reduction in bad debt expense related to the reduction of reseller customer receivables for which the related revenue and receivable should not have been previously recognized. The Company applied in these financial statements the SEC staff guidance to classify royalty expenses related to grants received from Chief Scientist Office as part of cost of revenues. Accordingly, the Company reclassified the following amounts from Selling and Marketing expenses to Cost of Revenues expenses: $676,000, $437,000 and $329,000 for the years ended December 31, 2001, 2000 and 1999, respectively. The following are reconciliation's of the Company's financial position and results of operations from financial statements previously filed to these restated and reclassified financial statements (in thousands, except per share data): - -------------------------------------------------------------------------------- 10-K ClickSoftware Technologies Ltd. Page 47 CONSOLIDATED BALANCE SHEETS AS OF DECEMBER 31,2001 (IN THOUSANDS) AS PREVIOUSLY EFFECT OF AS REPORTED RESTATEMENT RESTATED --------------------------------------------------------------- ASSETS CURRENT ASSETS: Cash and cash equivalents $ 8,125 $ 8,125 Short-term investments 1,846 1,846 Trade receivables, net 6,623 (1,016) 5,607 Other receivables and prepaid expenses 1,671 (186) 1,485 --------------------------------------------------------------- Total current assets 18,265 (1,202) 17,063 Property and equipment, net 3,450 (465) 2,985 Severance pay deposits 652 652 --------------------------------------------------------------- Total assets $ 22,367 $ (1,667) $ 20,700 =============================================================== LIABILITIES AND SHAREHOLDERS' EQUITY CURRENT LIABILITIES Short-term loans $ 140 $ 140 Accounts payable and accrued expenses 2,785 (121) 2,664 Deferred revenues 68 68 --------------------------------------------------------------- Total current liabilities 2,993 (121) 2,872 --------------------------------------------------------------- LONG-TERM LIABILITIES Long-term loans 21 21 Accrued severance pay 1,379 1,379 --------------------------------------------------------------- Total long-term liabilities 1,400 1,400 --------------------------------------------------------------- Total liabilities 4,393 (121) 4,272 --------------------------------------------------------------- SHAREHOLDERS' EQUITY: Ordinary shares of NIS 0.02 par value: 101 101 Additional paid-in capital 69,143 69,143 Deferred stockcompensation (401) (401) Accumulated deficit (50,826) (1,546) (52,372) --------------------------------------------------------------- treasury stock ,at cost:39,000 shares (43) (43) --------------------------------------------------------------- Total shareholders' equity 17,974 (1,546) 16,428 --------------------------------------------------------------- Total liabilities and shareholders' equity $ 22,367 $ (1,667) $ 20,700 =============================================================== - -------------------------------------------------------------------------------- 10-K ClickSoftware Technologies Ltd. Page 48 CONSOLIDATED BALANCE SHEETS AS OF DECEMBER 31,2000 (IN THOUSANDS) AS PREVIOUSLY EFFECT OF AS REPORTED RESTATEMENT RESTATED --------------------------------------------------------------- ASSETS CURRENT ASSETS: Cash and cash equivalents $ 4,438 $ 4,438 Short-term investments 16,878 16,878 Trade receivables, net 4,375 (2,333) 2,042 Other receivables and prepaid expenses 1,466 1,466 --------------------------------------------------------------- Total current assets 27,157 (2,333) 24,824 Property and equipment, net 3,772 (477) 3,295 Severance pay deposits 526 526 --------------------------------------------------------------- Total assets $ 31,455 $ (2,810) $ 28,645 =============================================================== LIABILITIES AND SHAREHOLDERS' EQUITY CURRENT LIABILITIES Short-term loans $ 146 $ 146 Accounts payable and accrued expenses 3,274 (121) 3,153 Deferred revenues 127 127 --------------------------------------------------------------- Total current liabilities 3,547 (121) 3,426 --------------------------------------------------------------- LONG-TERM LIABILITIES Long-term loans 103 103 Accrued severance pay 1,343 1,343 --------------------------------------------------------------- Total long-term liabilities 1,446 1,446 --------------------------------------------------------------- Total liabilities 4,993 (121) 4,872 --------------------------------------------------------------- SHAREHOLDERS' EQUITY: Ordinary shares of NIS 0.02 par value: 100 100 Additional paid-in capital 69,169 69,169 Deferred stockcompensation (1,120) (1,120) Accumulated deficit (41,687) (2,689) (44,376) --------------------------------------------------------------- Total shareholders' equity 26,462 (2,689) 23,773 --------------------------------------------------------------- Total liabilities and shareholders' equity $ 31,455 $ (2,810) $ 28,645 =============================================================== - -------------------------------------------------------------------------------- 10-K ClickSoftware Technologies Ltd. Page 49 CONSOLIDATED STATEMENTS OF OPERATIONS FOR THE YEAR ENDED DECEMBER 31,2001 (IN THOUSANDS EXCEPT SHARE DATA AND SHARE NUMBERS) AS PREVIOUSLY EFFECT OF EFFECT OF AS RESTATED AND REPORTED RESTATEMENT RECLASSIFICATIONS RECLASSIFIED ------------------------------------------------------------------------------ Revenues: Software license $ 11,676 $ 58 $ 11,734 Service 6,528 (87) 6,441 ------------------------------------------------------------------------------ Total revenues 18,204 (29) 18,175 ------------------------------------------------------------------------------ Cost of revenues: Software license 352 446 798 Service 5,418 (150) 230 5,498 ------------------------------------------------------------------------------ Total cost of revenues 5,770 (150) 676 6,296 ------------------------------------------------------------------------------ Gross profit 12,434 121 (676) 11,879 ------------------------------------------------------------------------------ Operating expenses: Research and development expenses, net 3,246 3,246 Selling and marketing expenses 13,391 (216) (676) 12,499 General and administrative expenses 4,854 (806) 4,048 Reorganization expenses 294 294 Amortization of deffered stock-based compensation 437 437 ------------------------------------------------------------------------------ Total operating expenses 22,222 (1,022) (676) 20,524 ------------------------------------------------------------------------------ Operating loss (9,788) 1,143 - (8,645) Interest and other income, net 649 649 ------------------------------------------------------------------------------ Net loss $ (9,139) $ 1,143 $ (7,996) ------------------------------------------------------------------------------ Basic and diluted net loss per share $ (0.36) $ (0.32) ------------------------------------------------------------------------------ Shares used in computing basic and diluted net loss per share 25,098,321 25,098,321 ------------------------------------------------------------------------------ - -------------------------------------------------------------------------------- 10-K ClickSoftware Technologies Ltd. Page 50 CONSOLIDATED STATEMENTS OF OPERATIONS FOR THE YEAR ENDED DECEMBER 31,2000 (IN THOUSANDS EXCEPT SHARE DATA AND SHARE NUMBERS) AS PREVIOUSLY EFFECT OF EFFECT OF AS RESTATED AND REPORTED RESTATEMENT RECLASSIFICATIONS RECLASSIFIED --------------------------------------------------------------------------- Revenues: Software license $ 10,500 $ (3,088) $ 7,412 Service 5,242 (64) 5,178 --------------------------------------------------------------------------- Total revenues 15,742 (3,152) 12,590 --------------------------------------------------------------------------- Cost of revenues: Software license 272 (110) 292 454 Service 5,156 145 5,301 --------------------------------------------------------------------------- Total cost of revenues 5,428 (110) 437 5,755 --------------------------------------------------------------------------- Gross profit 10,314 (3,042) (437) 6,835 --------------------------------------------------------------------------- Operating expenses: Research and development expenses, net 4,300 4,300 Selling and marketing expenses 14,105 (14) (437) 13,654 General and administrative expenses 4,396 (679) 3,717 Amortization of deffered stock-based compensation $ 1,237 1,237 --------------------------------------------------------------------------- Total operating expenses 24,038 (693) (437) 22,908 --------------------------------------------------------------------------- Operating loss (13,724) (2,349) - (16,073) Interest and other income, net 679 679 --------------------------------------------------------------------------- Net loss $ (2,349) $ (15,394) $ (13,045) --------------------------------------------------------------------------- Basic and diluted net loss per share $ (0.58) $ (0.69) --------------------------------------------------------------------------- Shares used in computing basic and diluted net loss per share 22,312,554 22,312,554 --------------------------------------------------------------------------- - -------------------------------------------------------------------------------- 10-K ClickSoftware Technologies Ltd. Page 51 CONSOLIDATED STATEMENTS OF OPERATIONS FOR THE YEAR ENDED DECEMBER 31,1999 (IN THOUSANDS EXCEPT SHARE DATA AND SHARE NUMBERS) AS PREVIOUSLY EFFECT OF EFFECT OF AS RESTATED AND REPORTED RESTATEMENT RECLASSIFICATIONS RECLASSIFIED --------------------------------------------------------------------------- Revenues: Software license 5,414 (352) 5,062 Service 4,912 4,912 --------------------------------------------------------------------------- Total revenues 10,326 (352) 9,974 --------------------------------------------------------------------------- Cost of revenues: Software license 71 (11) 159 219 Service 4,299 170 4,469 --------------------------------------------------------------------------- Total cost of revenues 4,370 (11) 329 4,688 --------------------------------------------------------------------------- Gross profit 5,956 (341) (329) 5,286 --------------------------------------------------------------------------- Operating expenses: Research and development expenses, net 2,910 2,910 Selling and marketing expenses 8,274 (329) 7,945 General and administrative expenses 1,759 1,759 Amortization of deffered stock-based compensation 738 738 --------------------------------------------------------------------------- Total operating expenses 13,681 (329) 13,352 --------------------------------------------------------------------------- Operating loss (7,725) (341) - (8,066) Interest and other income, net (254) (254) --------------------------------------------------------------------------- Net loss (7,979) (341) (8,320) --------------------------------------------------------------------------- Dividend related to convertible preferred shares $ (4,989) $ (4,989) --------------------------------------------------------------------------- Net loss attributable to ordinary shareholders $ (12,968) $ (341) (13,309) --------------------------------------------------------------------------- --------------------------------------------------------------------------- Basic and diluted net loss per share $ (2.18) $ (2.24) --------------------------------------------------------------------------- NOTE 4 -- CASH AND CASH EQUIVALENTS DECEMBER 31, 2000 2001 ---- ---- (IN THOUSANDS) In U.S. dollars $ 3,470 $ 7,784 In British Pounds 436 336 In NIS $ 532 $ 5 --------------------------- $ 4,438 $ 8,125 =========================== The cash equivalents bear an average annual interest rate of 1.8%. - -------------------------------------------------------------------------------- 10-K ClickSoftware Technologies Ltd. Page 52 NOTE 5 - SHORT-TERM INVESTMENTS DECEMBER 31, 2000 2001 ---- ---- (IN THOUSANDS) Asset-backed Securities (average annual interest rate of 2.9%) $ 5,440 $ 1,545 Euro Dollar Bonds 5,121 - Taxable Securities 4,026 - Corporate Bonds 2,291 - Commercial Papers $ - $ 301 --------------------------- $ 16,878 $ 1,846 =========================== The Short-term investments bear an average annual interest rate of 2.8%. DECEMBER 31, NOTE 6 - ALLOWANCE FOR DOUBTFUL ACCOUNTS 2000 2001 ---- ---- (IN THOUSANDS) Balance at Beginning of Year $ 130 $ 742 Charged to expenses 430 1,229 Deductions 182 (1,059) Balance at Year end --------------------------- $ 742 $ 912 =========================== NOTE 7 - OTHER RECEIVABLES AND PREPAID EXPENSES DECEMBER 31, 2000 2001 ---- ---- (IN THOUSANDS) Government participations and other government receivables $ 421 $ 329 Employees 78 58 Other receivables and prepaid expenses 967 1,098 --------------------------- $ 1,466 $ 1,485 =========================== NOTE 8 -- PROPERTY AND EQUIPMENT,NET DECEMBER 31, 2000 2001 ---- ---- AS AS RESTATED RESTATED -------- -------- (IN THOUSANDS) Cost Computers and office equipment $ 3,773 $ 4,221 Leasehold improvements 1,551 1,664 Motor vehicles 580 409 --------------------------- $ 5,904 $ 6,294 Accumulated Depreciation 2,609 3,309 --------------------------- NET BOOK VALUE $ 3,295 $ 2,985 =========================== For the years ended December 31,1999, 2000 and 2001 depreciation expense was $484,000, $640,000` and $700,000 respectively. NOTE 9 -- SHORT-TERM DEBT DECEMBER 31, 2000 2001 ---- ---- (IN THOUSANDS) Short-term debt $ - $ 72 Current maturities on long-term debt (note 11) 146 68 --------------------------- $ 146 $ 140 =========================== - -------------------------------------------------------------------------------- 10-K ClickSoftware Technologies Ltd. Page 53 NOTE 10 -- ACCOUNTS PAYABLE AND ACCRUED EXPENSES DECEMBER 31, 2000 2001 ---- ---- (IN THOUSANDS) Suppliers $ 1,335 $ 732 Employee and related expenses 1,075 941 Accrued royalties 268 446 Other 475 545 --------------------------- $ 3,153 $ 2,664 =========================== NOTE 11 -- LONG-TERM DEBT DECEMBER 31, 2000 2001 ---- ---- (IN THOUSANDS) Bank Loans In U.S. dollars $ 113 $ 46 In British Pounds 89 36 Linked to the Israeli CPI 47 7 --------------------------- $ 249 $ 89 Less - current maturities (note 9) 146 68 --------------------------- $ 103 $ 21 =========================== A U.S. dollar loan in the amount of $30,000 bears annual interest of LIBOR plus 1% (3% as of December 31, 2001). The loan, linked to the Israeli CPI, bears interest at 5.4% per annum. The loans in British Pounds bear an average annual interest rate of 3.5%. Long-term debt net of current maturities as of December 31, 2001, is repayable as follows: DECEMBER 31, 2000 2001 ---- ---- (IN THOUSANDS) 2002 $ 72 - 2003 26 $ 20 2004 5 1 --------------------------- $ 103 $ 21 =========================== NOTE 12 - ACCRUED SEVERANCE PAY Under Israeli law and labor agreements, the Company is required to make severance payments to its dismissed employees and employees leaving its employment in certain other circumstances. The Company's severance pay obligation to its employees, which is calculated on the basis of the salary of each employee for the last month of the reported period multiplied by the years of such employee's employment, is reflected by the accrual presented in the balance sheet and is partially funded by deposits with insurance companies and provident funds. Severance pay expenses amounted to $202,000, $562,000 and $266,000 for the years ended December 31, 1999, 2000 and 2001 respectively. NOTE 13 -- COMMITMENTS AND CONTINGENCIES In connection with its research and development, the Company received grants from the State of Israel in the total amount of $5,370,000. In connection with the Government of Israel grants, the Company is committed to pay royalties at a rate of 3% to 5% of sales of the developed product, up to 100% -- 150% of the amount of grants received with annual interest of LIBOR as of the date of approval for programs approved from 1999 and thereafter. The Company has paid or accrued royalties through December 31, 2001 of $1,806,000. The refund of the grant is contingent on future sales and the Company has no obligation to refund these grants, if sufficient sales are not generated. - -------------------------------------------------------------------------------- 10-K ClickSoftware Technologies Ltd. Page 54 Long-term bank debt and liabilities to banks in respect of guarantees given for the benefit of the Company are secured by fixed charges on vehicles in the amount of $62,000. The Company operates from leased facilities in Israel, the United States and the U.K., for periods expiring in the years 2002 through 2005 (some with a renewal option ending in May 2008) Minimum future rental payments, as of December 31 are as follows: (IN THOUSANDS) ---------------------- 2002 $ 1,257 2003 1,258 2004 1,155 2005 985 ---------------------- $ 4,655 ====================== Rent expense amounted to $722,000, $1,039,000 and $1,138,000 for the years ended December 31, 1999, 2000 and 2001, respectively. NOTE 14 -- SHAREHOLDERS' EQUITY A. SHARE CAPITAL -- COMPRISES OF SHARES OF NIS 0.02 PAR VALUE. NUMBER OF SHARES ----------------------------------------------------------------------------------------- AUTHORIZED ISSUED (*) OUTSTANDING (*) DECEMBER 31, DECEMBER 31, DECEMBER 31, 2000 2001 2000 2001 2000 2001 ---- ---- ---- ---- ---- ---- Ordinary shares 100,000,000 100,000,000 26,064,539 26,285,464 26,064,539 26,246,464 Special preferred shares 5,000,000 5,000,000 - - - - ----------------------------------------------------------------------------------------- Total shares 105,000,000 105,000,000 26,064,539 26,285,464 26,064,539 26,246,464 ----------------------------------------------------------------------------------------- - ---------------- (*) Includes shares reserved for issuance to employees upon exercise of options granted but not yet exercised, held by a trustee. The total number of Ordinary shares held by the trustee are 911,230 as of December 31, 2000, and 791,031 as of December 31,2001. On March 20, 2000 the shareholders of the Company approved a 1 for 2 reverse share split and thereafter a share dividend of 1 share for every 5 outstanding ordinary shares and preferred convertible shares. All references to per share amounts and number of shares in these financial statements have been retroactively restated to reflect this reverse share split and share dividend. The combined reversed share split and share dividend is the equivalent of a 3 for 5 reverse share split. B. ISSUANCES In March 2000 the Company granted a warrant to purchase 76,200 ordinary shares at an exercise price of $0.01 per share to an investor in connection with the issuance of preferred convertible shares in December 1999. This warrant was exercised in March 2000. In February 2000, 15,329 ordinary shares were allocated to a consultant in accordance with an agreement for services provided in 1997 valued at $15,000. These shares were released from ordinary shares held in reserve by a trustee. In March 2000, a shareholder exercised a warrant to acquire 18,926 Ordinary shares at an exercise price of $0.58 per share. In June 2000, prior to the IPO, the March 1998 warrants were exercised as follows: 289,131 shares at exercise price of $1.96 and 75,182 shares without cash consideration. On June 22, 2000, the Company completed the initial public offering of its ordinary shares (the "IPO"). A total of 4,000,000 ordinary shares were sold to the public at a price of $7.00 per share. Cash proceeds to ClickSoftware net of $1.96 million in underwriting discounts before expenses, were approximately $26.04 million. - -------------------------------------------------------------------------------- 10-K ClickSoftware Technologies Ltd. Page 55 C. EMPLOYEE, DIRECTORS, AND CONSULTANT OPTION PLANS During the year ended December 31,2001 the Board of Directors and Shareholders at the annual meeting approved the grants of stand-alone options to purchase 144,036 ordinary shares to directors. The Company has adopted new option plans in 2000 under which they have granted during the year ended December 31,2000, 1,015,213 options at a weighted average exercise price of $5.75 per share and a vesting period of four years. Under the same program during the year ended December 31,2001,the Company granted 1,375,652 options at a weighted average exercise price of $1.50 per share In connection with the grant of certain options to employees during fiscal 1999, the Company recorded deferred compensation of approximately $3,401,000, representing the difference between the estimated fair value of the Ordinary shares and the exercise price of these options at the date of grant. Such amount is presented as a part of shareholders' equity and amortized over the vesting period of the applicable options. The Company recorded amortization of deferred compensation of approximately $738,000, $1,237,000 and $437,000 during the years ended December 31, 1999, 2000 and 2001, respectively. During 2001 a total of 93,910 options expired which reduced deferred compensation by approximately $282,000. During 2000, a total of 91,571 options expired which reduced deferred compensation by approximately $306,000. As of December 31, 2001, the remaining deferred compensation of approximately $401,000 will be amortized as follows: $300,000 and $101,000 during the years ended 2002 and 2003, respectively. The amortization expense relates to options awarded to employees in all operating expense categories. The amount of deferred compensation expense to be recorded in future periods could decrease if options for which accrued but unvested compensation has been recorded, are forfeited. If deferred compensation had been determined under the alternative fair value accounting method provided for under SFAS No. 123, "Accounting for Stock-Based Compensation", the Company's net loss and basic and diluted net loss per share would have been increased or decreased to the following proforma amounts: 1999 2000 2001 ---- ---- ---- (IN THOUSANDS EXCEPT PER SHARE AMOUNTS) Net loss As reported $ (13,309) $ (15,394) $ (7,996) Proforma (13,391) (15,630) (8,186) Basic and diluted net loss per share As reported $ (2.24) $ (0.69) $ (0.32) Proforma (2.25) (0.70) (0.33) Under SFAS 123, the fair market value of each option grant is estimated on the date of grant using the "Black-Scholes option pricing" method with the following weighted-average assumptions:(1) expected life of 1.2 years (1999 - 1.3, 2000 - 1.3); (2) dividend yield of 0% (3) expected volatility of 122% (1999 - - 0%, 2000 - 152%) and (4) risk-free interest rate of 1.75% (1999 - 5%, 2000 - 5%). Transactions related to the above discussed options and warrants granted to employees and consultants during the years ended 2000 and 2001, and the weighted average exercise prices per share and weighted average fair value of the options at the date of grant are summarized as follows: - -------------------------------------------------------------------------------- 10-K ClickSoftware Technologies Ltd. Page 56 WEIGHTED- WEIGHTED- AVERAGE AVERAGE OPTIONS EXERCISE FAIR AVAILABLE OUTSTANDING PRICE PER VALUE FOR GRANT OPTIONS (*) SHARE OF OPTION ----------------------------------------------------------- Outstanding December 31, 1999 335,695 2,665,034 1.16 Authorized 3,800,000 Granted (1,015,213) 1,015,213 5.75 $ 1.57 Forfeited 288,189 (288,107) 2.99 Exercised - (631,091) 1.01 Exercised Employee Stock Purchase Plan (23,288) - ---------------------------------------------- Outstanding December 31, 2000 3,385,383 2,761,049 2.65 Granted (1,519,688) 1,519,688 1.51 $ 0.72 Forfeited 458,067 (458,067) 2.20 Exercised (150,287) 0.79 Exercised Employee Stock Purchase plan (158,905) ----------------------------------------------- Outstanding December 31, 2001 2,164,857 3,672,383 2.31 =============================================== - ----------------- (*) As of December 31, 1999, 2000 and 2001, 1,206,920, 912,228 and 791,031 Ordinary shares are held by a trustee and have been reserved for allocation against certain employee options granted but not yet exercised. The following table summarizes information about options outstanding and exercisable as of December 31, 2001: OPTIONS OUTSTANDING OPTIONS EXERCISABLE --------------------------------------------------- -------------------------------- NUMBER WEIGHTED-AVERAGE WEIGHTED- NUMBER WEIGHTED RANGE OF OUTSTANDING AT REMAINING AVERAGE OUTSTANDING AT AVERAGE EXERCISE PRICE DECEMBER 31, CONTRACTUAL EXERCISE DECEMBER 31, EXERCISE $ 2001 LIFE PRICE 2001 PRICE - ---------------------------------------------------------------------------------------------------------------- 0.58 657,601 3.09 $ 0.58 599,534 $ 0.58 0.83 280,408 5.91 $ 0.83 142,604 $ 0.83 1.83 496,390 4.96 $ 1.83 285,660 $ 1.83 3.67 90,000 3.85 $ 3.67 62,500 $ 3.67 8.50 227,133 7.08 $ 8.50 68,750 $ 8.50 10.00 65,000 8.25 $10.00 27,083 $10.00 8.00 15,000 8.41 $ 8.00 7,917 $ 8.00 4.37 205,538 7.85 $ 4.37 40,058 $ 4.37 3.06 275,000 8.86 $ 3.06 63,638 $ 3.06 1.69 787,090 9.08 $ 1.69 339,715 $ 1.69 1.21 224,010 9.58 $ 1.21 149,340 $ 1.21 0.75 - 1.81 349,213 9.58 $ 1.22 3,005 $ 1.26 --------------- ---------------- 3,672,383 1,789,804 =============== ================ NOTE 15 -- SEGMENT REPORTING In accordance with SFAS No. 131, "Disclosures About Segments of an Enterprise and Related Information", the Company is organized and operates as one business segment, the design, development, and marketing of software solutions. The Company's revenue by geographic area is as follows: - -------------------------------------------------------------------------------- 10-K ClickSoftware Technologies Ltd. Page 57 YEAR ENDED DECEMBER 31, 1999 2000 2001 ---- ---- ---- AS AS AS RESTATED RESTATED RESTATED REVENUE (IN THOUSANDS) North America $ 6,680 $ 7,635 $ 8,487 Europe 2,163 4,321 6,318 Israel 905 440 455 Asia Pacific and Africa 226 194 2,915 ---------------------------------------- $ 9,974 $ 12,590 $ 18,175 ======================================== Sales to a single customer exceeding 10% % % % ---------------------------------------- Customer A - - 12% Long lived Assets by geographical areas is as follows: YEAR ENDED DECEMBER 31, 2000 2001 ---- ---- AS AS RESTATED RESTATED NET PROPERTY AND EQUIPMENT (IN THOUSANDS) North America $1,896 $1,790 Europe 183 198 Israel 1,216 997 ------------------------- $3,295 $2,985 ========================= NOTE 16 -- TAXES ON INCOME The Company is subject to the Israeli Income Tax Law (Inflationary Adjustments), 1985, measuring income on the basis of changes in the Israeli Consumer Price Index. Part of the Company's investment in equipment has received approvals in accordance with the Law for the Encouragement of Capital Investments, 1959 ("approved enterprise" status). The Company has chosen to receive its benefits through the "Alternative Benefits" track, and, as such, is eligible for various benefits. These benefits include accelerated depreciation of fixed assets used in the investment program, as well as a full tax exemption on undistributed income in relation to income derived from the first plan for a period of 2 years and for the second and third plans for a period of 4 years. Thereafter a reduced tax rate of 25% will be applicable for an additional period of up to 5 years for the first plan and 3 years for the second and third plans, commencing with the date on which taxable income is first earned but not later than certain dates. In the case of foreign investment of more than 25%, the tax benefits are extended to 10 years, and in the case of foreign investment ranging from 49% to 100% the tax rate is reduced on a sliding scale to 10%. The benefits are subject to the fulfillment of the conditions of the letter of approval. The benefit periods of the second and third plans have not yet commenced. The regular tax rate applicable to the Company is 36%. In the event of distribution by the Company of a cash dividend out of retained earnings which were tax exempt due to its approved enterprise status, the Company would have to pay a 25% corporate tax on the income from which the dividend was distributed. A 15% withholding tax may be deducted from dividends distributed to the recipients. The Company has not provided deferred taxes on future distributions of tax-exempt earnings, as management and the Board of Directors have determined not to make any distribution that may result in a tax liability for the Company. Accordingly, such earnings have been considered to be permanently reinvested. The tax-exempt earnings may be distributed to shareholders without subjecting the Company to taxes only upon a complete liquidation of the Company. Final tax assessments in Israel have been received up to and including the 1998 tax year. - -------------------------------------------------------------------------------- 10-K ClickSoftware Technologies Ltd. Page 58 The Company has net operating loss carryforwards in Israel of approximately $14.3 million as of December 31, 2001. In addition losses of approximately $24.0 million are attributable to the U.S. subsidiary which will expire between 2008 and 2014. The UK subsidiary has carryforward tax losses of approximately $5.7 million as of December 31, 2001. The carryforward tax losses for Israel and the UK have no expiration date. The Company expects that during the period in which these tax losses are utilized, its income would be substantially tax exempt. Accordingly there will be no tax benefit available from such losses and no deferred tax assets have been included in these financial statements. Deferred taxes in respect of other temporary differences are immaterial. Israel and International components of income profit (loss) before taxes are: YEAR ENDED DECEMBER 31, 1999 2000 2001 ---- ---- ---- (IN THOUSANDS) Israel $ (3,100) $ (6,565) $ 1,355 International (10,209) (8,829) (9,351) -------------------------------------------- $ (13,309) $ (15,394) $ (7,996) -------------------------------------------- NOTE 17 -- BALANCES AND TRANSACTIONS WITH RELATED PARTIES On January 1, 1997, the Company transferred its "Nester" division to a company under common control. The majority of the following balances and transactions are with that affiliated company. DECEMBER 31, 2000 2001 ---- ---- (IN THOUSANDS) Balances: Other Receivables $ 121 $ 294 YEAR ENDED DECEMBER 31, 1999 2000 2001 ---- ---- ---- (IN THOUSANDS) Transactions: Management fee income from Nester $ 48 $ 48 $ 48 Other transactions $ 105 $ 208 $ 165 - -------------------------------------------------------------------------------- 10-K ClickSoftware Technologies Ltd. Page 59 ITEM 8A. UNAUDITED CONSOLIDATED QUARTERLY FINANCIAL DATA The following table presents the quarterly information for fiscal 2001 and 2000: FIRST SECOND THIRD FOURTH QUARTER QUARTER QUARTER QUARTER AS AS AS AS RESTATED RESTATED RESTATED RESTATED AND AND AND AND RECLASSIFIED RECLASSIFIED RECLASSIFIED RECLASSIFIED -------------------------------------------------------- (IN THOUSANDS EXCEPT PER SHARE AMOUNTS) (UNAUDITED) 2001 Net sales $ 4,330 $ 4,104 $ 3,776 $ 5,965 Gross profit $ 2,639 $ 2,284 $ 2,328 $ 4,628 Net Profit (Loss) $(2,615) $(2,690) $(2,705) $ 14 - ---------------------------------------------------------------------------------------------------------------- Basic and diluted net loss per share: $ (0.10) $ (0.11) $ (0.11) $ 0.00 Shares used in computing basic and diluted net loss per share (in millions) 24,976 25,097 25,155 25,211 Price per ordinary share - high $ 2.719 $ 1.43 $ 1.82 $ 1.47 Price per ordinary share - low $ 0.75 $ 0.563 $ 0.7 $ 0.82 2000 Net sales $ 2,623 $ 3,449 $ 2,852 $ 3,666 Gross profit $ 1,243 $ 1,995 $ 1,326 $ 2,271 Net Loss $(4,076) $(3,565) $(3,720) $ (4,033) - ---------------------------------------------------------------------------------------------------------------- Basic and diluted net loss per share $ (0.21) $ (0.18) $ (0.15) $ (0.16) Shares used in computing basic and Diluted net loss per share 19,502 20,266 24,699 24,928 Price per ordinary share - high N/A $7.375 $8.750 $3.656 Price per ordinary share - low N/A $5.813 $3.000 $1.750 The company's ordinary shares are traded on the NASDAQ. As of March 4, 2002, there were approximately 1,148 registered holders of ordinary shares. The following are reconciliation's of our quarterly operating results from financial statements previously filed to these restated financial statements (in thousands, except per share data): CONSOLIDATED STATEMENTS OF OPERATIONS FOR THE THREE MONTHS ENDED DECEMBER 31,2001 (IN THOUSANDS EXCEPT SHARE AND PER SHARE DATA) AS PREVIOUSLY EFFECT OF EFFECT OF REPORTED RESTATEMENT RECLASSIFICATIONS AS RESTATED Revenues 5,905 60 5,965 Cost of revenues 1,221 (98) 214 1,337 Gross profit 4,684 158 (214) 4,628 Operating expenses 5,372 (475) (214) 4,683 Operating loss (688) 633 (55) Interest and other income, net 69 69 ------------------------------------------------------------------ Net profit (loss) $ (619) $ 633 - $ 14 ------------------------------------------------------------------ Basic and diluted net profit (loss) per share $ (0.02) $ 0.00 - -------------------------------------------------------------------------------- 10-K ClickSoftware Technologies Ltd. Page 60 CONSOLIDATED STATEMENTS OF OPERATIONS FOR THE THREE MONTHS ENDED SEPTEMBER 30,2001 (IN THOUSANDS EXCEPT SHARE AND PER SHARE DATA) AS PREVIOUSLY EFFECT OF EFFECT OF REPORTED RESTATEMENT RECLASSIFICATIONS AS RESTATED Revenues 2,739 1,037 3,776 Cost of revenues 1,387 (15) 76 1,448 Gross profit 1,352 1,052 (76) 2,328 Operating expenses 5,609 (390) (76) 5,143 Operating loss (4,257) 1,442 - (2,815) Interest and other income, net 110 110 ------------------------------------------------------------------- Net profit (loss) $ (4,147) $ 1,442 $ (2,705) ------------------------------------------------------------------- Basic and diluted net profit (loss) per share $ (0.16) $ (0.11) CONSOLIDATED STATEMENTS OF OPERATIONS FOR THE THREE MONTHS ENDED JUNE 30,2001 (IN THOUSANDS EXCEPT SHARE AND PER SHARE DATA) AS PREVIOUSLY EFFECT OF EFFECT OF REPORTED RESTATEMENT RECLASSIFICATIONS AS RESTATED Revenues 5,044 (940) 4,104 Cost of revenues 1,716 (37) 141 1,820 Gross profit 3,328 (903) (141) 2,284 Operating expenses 5,309 (57) (141) 5,111 Operating loss (1,981) (846) - (2,827) Interest and other income, net 137 137 ------------------------------------------------------------------- Net profit (loss) $ (1,844) $ (846) $ (2,690) ------------------------------------------------------------------- Basic and diluted net profit (loss) per share $ (0.07) $ (0.11) CONSOLIDATED STATEMENTS OF OPERATIONS FOR THE THREE MONTHS ENDED MARCH 31,2001 (IN THOUSANDS EXCEPT SHARE AND PER SHARE DATA) AS PREVIOUSLY EFFECT OF EFFECT OF REPORTED RESTATEMENT RECLASSIFICATIONS AS RESTATED Revenues 4,516 (186) 4,330 Cost of revenues 1,446 245 1,691 Gross profit 3,070 (186) (245) 2,639 Operating expenses 5,932 (100) (245) 5,587 Operating loss (2,862) (86) - (2,948) Interest and other income, net 333 333 ------------------------------------------------------------------- Net profit (loss) $ (2,529) $ (86) $ (2,615) ------------------------------------------------------------------- Basic and diluted net profit (loss) per share $ (0.10) $ (0.10) - -------------------------------------------------------------------------------- 10-K ClickSoftware Technologies Ltd. Page 61 CONSOLIDATED STATEMENTS OF OPERATIONS FOR THE THREE MONTHS ENDED DECEMBER 31,2000 (IN THOUSANDS EXCEPT SHARE AND PER SHARE DATA) AS PREVIOUSLY EFFECT OF EFFECT OF REPORTED RESTATEMENT RECLASSIFICATIONS AS RESTATED Revenues 3,134 532 3,666 Cost of revenues 1,261 19 115 1,395 Gross profit 1,873 513 (115) 2,271 Operating expenses 7,330 (560) (115) 6,655 Operating loss (5,457) 1,073 - (4,384) Interest and other income, net 351 351 ------------------------------------------------------------------- Net profit (loss) $ (5,106) $ 1,073 $ (4,033) ------------------------------------------------------------------- Basic and diluted net profit (loss) per share (0.20) (0.16) CONSOLIDATED STATEMENTS OF OPERATIONS FOR THE THREE MONTHS ENDED SEPTEMBER 30,2000 (IN THOUSANDS EXCEPT SHARE AND PER SHARE DATA) AS PREVIOUSLY EFFECT OF EFFECT OF REPORTED RESTATEMENT RECLASSIFICATIONS AS RESTATED Revenues 4,789 (1,937) 2,852 Cost of revenues 1,470 (68) 124 1,526 Gross profit 3,319 (1,869) (124) 1,326 Operating expenses 5,499 (124) 5,375 Operating loss (2,180) (1,869) - (4,099) Interest and other income, net 329 329 ------------------------------------------------------------------- Net profit (loss) $ (1,851) $ (1,869) $ (3,720) ------------------------------------------------------------------- Basic and diluted net profit (loss) per share $ (0.07) $ (0.15) CONSOLIDATED STATEMENTS OF OPERATIONS FOR THE THREE MONTHS ENDED JUNE 30,2000 (IN THOUSANDS EXCEPT SHARE AND PER SHARE DATA) AS PREVIOUSLY EFFECT OF EFFECT OF REPORTED RESTATEMENT RECLASSIFICATIONS AS RESTATED Revenues 4,308 (859) 3,449 Cost of revenues 1,374 (30) 110 1,454 Gross profit 2,934 (829) (110) 1,995 Operating expenses 5,664 (110) 5,554 Operating loss (2,730) (829) - (3,559) Interest and other income, net (6) (6) ------------------------------------------------------------------- Net profit (loss) $ (2,736) $ (829) $ (3,565) ------------------------------------------------------------------- Basic and diluted net profit (loss) per share $ (0.14) $ (0.18) - -------------------------------------------------------------------------------- 10-K ClickSoftware Technologies Ltd. Page 62 CONSOLIDATED STATEMENTS OF OPERATIONS FOR THE THREE MONTHS ENDED MARCH 31,2000 (IN THOUSANDS EXCEPT SHARE AND PER SHARE DATA) AS PREVIOUSLY EFFECT OF EFFECT OF REPORTED RESTATEMENT RECLASSIFICATIONS AS RESTATED Revenues 3,511 (888) 2,623 Cost of revenues 1,323 (31) 88 1,380 Gross profit 2,188 (857) (88) 1,243 Operating expenses 5,545 (133) (88) 5,324 Operating loss (3,357) (724) - (4,081) Interest and other income, net 5 5 ------------------------------------------------------------------- Net profit (loss) $ (3,352) $ (724) $ (4,076) ------------------------------------------------------------------- Basic and diluted net profit (loss) per share $ (0.17) $ (0.21) - -------------------------------------------------------------------------------- 10-K ClickSoftware Technologies Ltd. Page 63 ITEM 9. CHANGES IN AND DISAGREEMENT WITH ACCOUNTANTS ON ACCOUNTING AND FINANCIAL DISCLOSURE None. PART III ITEM 10. DIRECTORS AND EXECUTIVE OFFICERS OF THE REGISTRANT (a) Directors - See the section entitled "Executive Officers and Directors" in Part I, Item 1 hereof. (b) Executive Officers - See the section entitled "Executive Officers and Directors" in Part I, Item 1 hereof. (c) Significant employees - None. (d) Family relationships - None. (e) Business experience - See the section entitled "Executive Officers and Directors" in Part I, Item 1 hereof. (f) Legal proceedings - See the section entitled "Legal Proceedings" in Part I, Item 3 hereof. (g) Promoters and control persons - None. SECTION 16(a) BENEFICIAL OWNERSHIP REPORTING COMPLIANCE - Based solely on its review of copies of filings under Section 16(a) of the Securities Exchange Act of 1934, as amended, received by it, or written representations from certain reporting persons, the Company believes that during the year ending December 31, 2000, all Section 16 filing requirements were met, except that Ms. Schinderman filed one late report on Form 3 to report her initial holdings and all directors and officers filed annual statements on Form 5 one day late. ITEM 11. EXECUTIVE COMPENSATION COMPENSATION ARRANGEMENTS We have entered into employment agreements with Dr. Moshe BenBassat, our Chief Executive Officer, Shimon M. Rojany, our Chief Financial Officer, and Corey Leibow, our Chief Operating Officer. The agreements provide that the executives' employment relationships are "at-will" and may be terminated at any time by either us or the executive with or without cause or notice. The agreements provide that in the event the executive is terminated by us without cause, the executive shall be entitled to severance payments (to be paid in a lump sum or monthly at the executive's discretion) in amounts equal to twelve months of annual base salary as of the date of termination for Dr. BenBassat, and six months of the annual base salary as of the date of termination for Mr. Rojany and for Mr. Leibow. Dr. BenBassat is entitled to full acceleration of option vesting in the event of a change in control, and Mr. Leibow is entitled to 50% vesting or 100% vesting depending on the conditions of a change of control. The executive's right to receive the benefits set forth above will immediately terminate if the executive competes with us during the six or twelve months following termination of employment with us. COMPENSATION COMMITTEE The Compensation Committee (the "Committee") is comprised of Mr. Eddy Shalev, Mr. James Thanos and, Mr. Israel Borovich. All have been independent, non-employee members of the Board of Directors. No interlocking relationship exists between our board of directors or compensation committee and the board of directors or compensation committee of any other company, nor has such an interlocking relationship existed in the past. The Committee is responsible for setting and administering the policies governing annual compensation of executive officers, considers their performance and makes recommendations regarding their cash compensation and stock options to the full Board of Directors. As we only established the Committee in connection with our initial public offering in 2000, there is a limited history; however the Committee expects, - -------------------------------------------------------------------------------- 10-K ClickSoftware Technologies Ltd. Page 64 pursuant to its charter, to periodically review the approach to executive compensation and make changes as competitive conditions and other circumstances warrant. - -------------------------------------------------------------------------------- 10-K ClickSoftware Technologies Ltd. Page 65 COMPENSATION PHILOSOPHY In July 2000, we completed the initial public offering of our ordinary shares. In reviewing the compensation for the upcoming fiscal year, the Committee addressed two distinct areas in order to meet the needs of the Company as we continue to grow and mature. The Committee recognizes that in order for us to develop new products and scale the business, the ability to attract, retain and reward executive officers who will be able to operate effectively in a high growth complex environment is vital. In that regard, we must offer compensation that (a) is competitive in the industry; (b) motivates executive officers to achieve our strategic business objectives; and (c) aligns the interests of executive officers with the long-term interests of stockholders. We currently use salary, a management incentive plan and stock options to meet these requirements. For incentive-based compensation, the Committee considers the desirability of structuring such compensation arrangements so as to qualify for deductibility under Section 162(m) of the Internal Revenue Code. As the Committee applies this compensation philosophy in determining appropriate executive compensation levels and other compensation factors, the Committee reaches its decisions with a view towards our overall performance. - -------------------------------------------------------------------------------- 10-K ClickSoftware Technologies Ltd. Page 66 COMPENSATION The following table sets forth all compensation received for services rendered to us and our subsidiaries in all capacities during the last three years by (i) our Chief Executive Officer and (ii) our four other most highly compensated executive officers (collectively, the "Named Executive Officers"): COMPENSATION TABLE ANNUAL COMPENSATION NAME LONG TERM COMPENSATION - ---- AWARDS POSITION SECURITIES ALL OTHER -------- OTHER ANNUAL UNDERLYING COMPENSATION YEAR SALARY BONUS COMPENSATION OPTIONS ($) ---- ------ ----- ------------ ------- --- Moshe BenBassat, CEO 1999 178,989 189,112 19,577 720,000 - 2000 225,000 239,709 110,214 (1) - - 2001 222,188 22,500 120,148 (1) - - Shimon Rojany CFO 1999 88,333 32,083 5,678 (2) 73,227 - 2000 185,833 68,083 11,945 (2) 30,000 - 2001 211,542 10,000 14,646 (2) 79,000 - Corey Leibow COO 1999 - - - - - 2000 27,865 - 491 (2) 275,000 - 2001 203,438 34,000 10,189 (2) 24,000 - David Schapiro Executive V.P. - Markets and Products 1999 103,080 12,397 23,142 (3) 31,036 - 2000 131,858 14,714 29,006 (3) 30,000 - 2001 128,538 - 39,744 (3) 20,000 - Hannan Carmeli Sr. V.P. Product Services and Operations 1999 88,477 9,169 26,347 (2) 18,000 - 2000 102,625 12,175 28,370 (2) 18,000 - 2001 116,411 - 31,132 (2) 25,000 - - ----------------------------- (1) Other compensation to Dr. BenBassat includes $75,000 housing allowance. (2) Medical and life insurance. (3) Contributions to employee benefit programs. - -------------------------------------------------------------------------------- 10-K ClickSoftware Technologies Ltd. Page 67 OPTION GRANTS IN YEAR 2001 The following table sets forth information concerning grants of stock options to each of the Named Executive Officers during the year ended December 31, 2001. All such options were granted under our various option plans approved during 2000, and these options generally vest over two to four years. % OF TOTAL NUMBER OF OPTIONS SHARES GRANTED WEIGHTED UNDERLYING TO EXERCISE OPTIONS EMPLOYEES PRICE EXPIRATION PRESENT VALUE GRANTED IN 2001 ($/SH) DATE GRANT DATE (1) ------- ------- ------ ---- ---------- --- Moshe BenBassat - 0.00% - - - Shimon Rojany 79,000 5.92% $ 1.66 2/8/11 2/8/01 $ 60,974 Corey Leibow 24,000 1.80% $ 1.61 2/8/11 2/8/01 $ 17,184 Hannan Carmeli 25,000 1.87% $ 1.59 2/8/11 2/8/01 $ 17,499 David Schapiro 20,000 1.50% $ 1.69 2/8/11 2/8/01 $ 15,924 - ---------------------------- (1) Computed using the Black-Scholes option pricing model. Full vesting of options is six months to two years from grant date. Assumes the average expected life of the option is between 0.29 and 1.042 years, a volatility of 122%, and an annual dividend yield of 0.0% risk free interest rate of 1.75%. AGGREGATE OPTION EXERCISES IN LAST YEAR AND YEAR-END OPTION VALUES The following table sets forth certain information concerning options exercised by the Named Executive Officers in year 2001, and exercisable and unexercisable stock options held by each of the Named Executive Officers as of December 31, 2001. NUMBER OF SECURITIES VALUE OF UNEXERCISED UNDERLYING UNEXERCISED OPTIONS IN-THE-MONEY OPTIONS AT AS OF DECEMBER 31, 2001 DECEMBER 31, 2001 (1) SHARES ACQUIRED VALUE ------------------------------------------------------------ ON EXERCISE REALIZED EXERCISABLE UNEXERCISABLE EXERCISABLE UNEXERCISABLE ------------------------------------------------------------------------------------------- Moshe BenBassat 18,000 $ (10,499) 268,099 228,293 - - Shimon Rojany - - 89,890 45,515 $ 23,482 $ 9,170 Corey Leibow - - 85,478 213,522 $ 159 $ 80 David Schapiro - - 194,952 83,047 $124,487 $ 24,320 Hannan Carmeli - - 81,963 51,036 $ 46,348 $ 11,254 (1) Based upon the Closing Price of the ordinary shares on December 31, 2001 of $1.27 less the exercise price per share. DIRECTORS' COMPENSATION In 2001 outside directors were not compensated for either membership on the board or attendance at board meetings, though expenses for attending Board and committee meetings were reimbursed. Under our 2000 Share Option Plan, as amended in 2001, new non-employee directors, except for certain directors designated as External Directors under Israeli law, are automatically granted an option to purchase 30,000 of our ordinary shares, when they first become a director. Each year after the initial grant, they are entitled to receive an additional option grant to purchase up to 7,500 ordinary shares. All options are granted at the fair market value on the date of grant vest one quarter each year over four years from the date of grant. Pursuant to Israeli law restrictions on director compensation, Ms. Schinderman, as an External Director, received an option to purchase 24,036 ordinary shares at the time of her election to our board in September 2001. All other directors received grants of option to purchase 30,000 ordinary shares in 2001. These grants, all separately - -------------------------------------------------------------------------------- 10-K ClickSoftware Technologies Ltd. Page 68 approved at our 2001 annual meeting of shareholders, vest monthly over two years from the date of grant. COMPARISON OF TOTAL CUMULATIVE STOCKHOLDER RETURN The following graph compares the quarterly share price of the Company's ordinary shares with the index return of the NASDAQ National Market Index and with the NASDAQ Index of Computer Stocks for the period from June 23, 2000 (the date on which the Company's ordinary shares began trading on the NASDAQ) through December 31, 2001. The Company has paid no dividends on its Ordinary shares. Historical stock price performance should not be relied upon as indicative of future stock price performance: [PERFORMANCE GRAPH] ITEM 12. SECURITY OWNERSHIP OF CERTAIN BENEFICIAL OWNERS AND MANAGEMENT OWNERSHIP OF ORDINARY SHARES The following table sets forth information with respect to the beneficial ownership of our ordinary shares as of December 31, 2001 for: o each of our Named Executive Officers; o each of our directors; o each person or group known by us to beneficially own more than 5% of our outstanding ordinary shares; and o all of our executive officers and directors as a group. Beneficial ownership of ordinary shares is determined in accordance with the rules of the Securities and Exchange Commission and generally includes any ordinary shares over which a person exercises sole or shared voting or investment powers, or of which a person has a right to acquire ownership at any time within 60 days of December 31, 2001. Except as otherwise indicated, and subject to applicable community property laws, the persons named in this table have sole voting and investment power with respect to all ordinary shares held by them. Applicable percentage ownership in the following table is based on 27,251,964 shares outstanding as of March 15, 2002. Unless otherwise indicated below, the address of each of the principal shareholders is c/o ClickSoftware Technologies Ltd., 34 Habarzel Street, Tel Aviv, Israel. - -------------------------------------------------------------------------------- 10-K ClickSoftware Technologies Ltd. Page 69 ORDINARY SHARES BENEFICIALLY OWNED NAME AND ADDRESS NUMBER PERCENTAGE - ---------------- ------ ---------- SHAREHOLDERS ------------------------------- Entities affiliated with Worldview Technology Partners (11) 2,254,121 8.13% 435 Tasso Street, Suite 120 Palo Alto, CA 94301 Entities affiliated with Genesis Partners (13) 2,871,270 10.36% 50 Dizengoff Street Tel-Aviv 64332, Israel Entities affiliated with Oak Investments Partners (12) 4,724,027 17.04% 525 University Avenue, Suite 1300 Palo Alto, CA 94301 Entities affiliated with Meritech Capital Associates LLC (12) 1,828,629 6.59% 90 Middlefield Road, Suite 201 Menlo Park, CA 94025 Liberty Wanger Asset Management (11) 1,660,000 5.99% 227 West Monroe Street, Suite 3000 Chicago, IL 60606-5016 NAMED EXECUTIVE OFFICERS AND DIRECTORS Moshe BenBassat (1) 5,115,286 18.45% Shimon Rojany (2) 457,872 1.65% Corey Leibow (3) 132,625 0.48% David Schapiro (4) 227,595 0.82% Hannah Carmeli (5) 105,036 0.38% Israel Borovich (6) 30,833 0.11% Nathan Gantcher (7) 94,791 0.34% Roni Einav (8) 26,562 0.10% James W. Thanos (9) 33,750 0.12% Janet Schinderman (10) 8,012 0.03% Eddy Shalev 2,871,270 10.36% ------------------------------- All executive officers and directors as a group (12 persons) 9,103,632 32.20% =============================== - --------------------- (1) Includes 2,246,887 shares held by Dr. BenBassat's spouse, Idit BenBassat. Also includes options to purchase 355,904 ordinary shares exercisable within 60 days of March 31, 2002 held by Dr. BenBassat. (2) Includes options to purchase 118,227 Ordinary Shares exercisable within 60 days of March 31, 2002 held by Mr. Rojany. (3) Includes options to purchase 119,625 Ordinary Shares exercisable within 60 days of March 31, 2002 held by Mr. Leibow (4) Includes options to purchase 227,595 Ordinary Shares exercisable within 60 days of March 31, 2002 held by Mr. Schapiro. (5) Includes options to purchase 101,934 Ordinary Shares exercisable within 60 days of March 31, 2002 held by Mr. Carmeli. (6) Includes options to purchase 30,833 Ordinary Shares exercisable within 60 days of March 31, 2002 held by Mr. Borovich. (7) Includes options to purchase 44,791 Ordinary Shares exercisable within 60 days of March 31, 2002 held by Mr. Gantcher. (8) Includes options to purchase 26,562 Ordinary Shares exercisable within 60 days of March 31, 2002 held by Mr. Einav. (9) Includes options to purchase 28,750 Ordinary Shares exercisable within 60 days of March 31, 2002 held by Mr. Thanos. (10) Includes options to purchase 8,012 Ordinary Shares exercisable within 60 days of March 31, 2002 held by Ms. Schinderman. (11) Based on schedule 13G-A filed on February 14, 2002. (12) Based on Schedule 13G filed on February 14, 2001. (13) Based on the Registrant's report on Form-3, filed on February 14, 2001. - -------------------------------------------------------------------------------- 10-K ClickSoftware Technologies Ltd. Page 70 ITEM 13. CERTAIN RELATIONSHIPS AND RELATED TRANSACTIONS During the fiscal year ended December 31, 2001, members of the board of directors and executive officers of the Company received grants of options for the Company's ordinary shares as set forth under "Item 11 - Executive Compensation". Idit BenBassat, Gilia BenBassat and Avner BenBassat, employees of the Company during 2001, are the wife, daughter and son, respectively, of Moshe BenBassat, our Chairman and Chief Executive Officer. During 2001, we made payments of $85,046, $110,404 and $76,828, respectively, to each of Idit BenBassat, Gilia BenBassat and Avner BenBassat for services provided as an employee. - -------------------------------------------------------------------------------- 10-K ClickSoftware Technologies Ltd. Page 71 PART IV ITEM 14. EXHIBITS, FINANCIAL STATEMENT SCHEDULES AND REPORTS ON FORM 8-K (a) EXHIBITS EXHIBIT INDEX EXHIBIT NUMBER DESCRIPTION OF DOCUMENT 3.1 (1) Articles of Association of ClickSoftware Technologies Ltd. 4.1 (1) Specimen of Ordinary Share Certificate 4.2 (1) Fourth Amended and Restated Registration Rights Agreement, dated December 15, 1999 10.1 (2) Form of 2000 Share Option Plan, as amended 10.2 (1) Form of 2000 Employee Share Purchase Plan 10.3 (1) Employment Agreement between ClickSoftware Technologies Ltd. and Moshe BenBassat 10.4 (1) Employment Agreement between ClickSoftware Technologies Ltd. and Shimon Rojany 10.5 (1) Form of Indemnification Agreement 10.6 (1) Form of 1996 Option Plan 10.7 (1) Form of 1997 Option Plan 10.8 (1) Form of 1998 Option Plan 10.9 (1) Form of 1999 Option Plan 10.10(1) Form of 1999 Option Plan 10.12(1) Form of 2000 Israeli Plan 10.13(1) Form of 2000 Unapproved U.K. Share Scheme 10.14(1) Form of 2000 Approved U.K. Share Scheme 10.15(3) Employment Agreement between ClickSoftware Technologies Ltd. and Corey Leibow 10.16(4) Lease made on January 21, 2000 by and between WTA Campbell Technologies Park, LLC and ClickSoftware, Inc. 21.1 Subsidiaries of the Registrant 23.1 Consent of Brightman Almagor & Co., member of Deloitte Touche Tohmatsu 99.1 Certification of the Chief Executive Officer pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002. 99.2 Certification of the Chief Financial Officer pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002. (1) Incorporated by reference to the Registrant's Registration Statement on Form S- file no. 333-30274), as amended. (2) Incorporated by reference to the Registrants definitive proxy statement filed on August 6, 2001. (3) Incorporated by reference to the Registrant's report on form 10-K filed on March 30, 2001. (4) Incorporated by reference to the Registrant's report on form 10-Q filed on August 14, 2001. (a)(1) FINANCIAL STATEMENTS Consolidated Balance Sheets Consolidated Statements of Operations and Comprehensive Loss Consolidated Statements of Shareholders' Equity Consolidated Statements of Cash Flows (a)(2) FINANCIAL STATEMENTS SCHEDULES Schedule II - Valuation and Qualifying Accounts and Reserves All other financial statements and schedules not listed have been omitted because the required information is included in the consolidated financial statements or notes thereto, or is not applicable or required. (b) REPORTS ON FORM 8-K: None. - -------------------------------------------------------------------------------- 10-K ClickSoftware Technologies Ltd. Page 72 SIGNATURES Pursuant to the requirements of Section 13 or 15(d) of the Securities Exchange Act of 1934, the Registrant has duly caused this report to be signed on its behalf by the undersigned, thereunto duly authorized, in Tel-Aviv, Israel, on January 24, 2003. CLICKSOFTWARE TECHNOLOGIES LTD. By: /s/ SHMUEL ARVATZ ------------------------------------ Shmuel Arvatz Chief Financial Officer Pursuant to the requirements of the Securities Act of 1933, this report has been signed by the following persons on behalf of the Registrant in the capacities and on the dates indicated. SIGNATURE TITLE DATE --------- ----- ---- /s/ MOSHE BENBASSAT Chief Executive Officer and January 24, 2003 - --------------------------------- Chairman of the Board of Directors Moshe BenBassat (Principal Executive Officer) /s/ SHMUEL ARVATZ Chief Financial Officer January 24, 2003 - --------------------------------- (Principal Financial and Shmuel Arvatz Accounting Officer) /s/ RONI EINAV Director January 24,2003 - --------------------------------- Roni Einav /s/ DR. ISRAEL BOROVICH Director January 24, 2003 - --------------------------------- Dr. Israel Borovich /s/ NATHAN GANTCHER Director January 24, 2003 - --------------------------------- Nathan Gantcher /s/ EDDY SHALEV Director January 24, 2003 - --------------------------------- Eddy Shalev /s/ JAMES W. THANOS Director January 24, 2003 - --------------------------------- James W. Thanos - -------------------------------------------------------------------------------- 10-K ClickSoftware Technologies Ltd. Page 73 CERTIFICATIONS I, Moshe BenBassat, certify that: 1. I have reviewed this annual report on Form 10-K/A of ClickSoftware Technologies Ltd.; 2. Based on my knowledge, this annual report does not contain any untrue statement of a material fact or omit to state a material fact necessary to make the statements made, in light of the circumstances under which such statements were made, not misleading with respect to the period covered by this annual report; and 3. Based on my knowledge, the financial statements, and other financial information included in this annual report, fairly present in all material respects the financial condition, results of operations and cash flows of the registrant as of, and for, the periods presented in this annual report. January 24, 2003 By: /s/ Moshe BenBassat ------------------------------ Moshe BenBassat Chairman and Chief Executive Officer - -------------------------------------------------------------------------------- 10-K ClickSoftware Technologies Ltd. Page 74 I, Shmuel Arvatz, certify that: 1. I have reviewed this annual report on Form 10-K/A of ClickSoftware Technologies Ltd.; 2. Based on my knowledge, this annual report does not contain any untrue statement of a material fact or omit to state a material fact necessary to make the statements made, in light of the circumstances under which such statements were made, not misleading with respect to the period covered by this annual report; and 3. Based on my knowledge, the financial statements, and other financial information included in this annual report, fairly present in all material respects the financial condition, results of operations and cash flows of the registrant as of, and for, the periods presented in this annual report. January 24, 2003 By: /s/ Shmuel Arvatz ------------------------------ Shmuel Arvatz Executive Vice President and Chief Financial Officer - -------------------------------------------------------------------------------- 10-K ClickSoftware Technologies Ltd. Page 75 EXHIBIT INDEX EXHIBIT NUMBER DESCRIPTION OF DOCUMENT 3.1 (1) Articles of Association of ClickSoftware Technologies Ltd. 4.1 (1) Specimen of Ordinary Share Certificate 4.2 (1) Fourth Amended and Restated Registration Rights Agreement, dated December 15, 1999 10.1 (2) Form of 2000 Share Option Plan, as amended 10.2 (1) Form of 2000 Employee Share Purchase Plan 10.3 (1) Employment Agreement between ClickSoftware Technologies Ltd. and Moshe BenBassat 10.4 (1) Employment Agreement between ClickSoftware Technologies Ltd. and Shimon Rojany 10.5 (1) Form of Indemnification Agreement 10.6 (1) Form of 1996 Option Plan 10.7 (1) Form of 1997 Option Plan 10.8 (1) Form of 1998 Option Plan 10.9 (1) Form of 1999 Option Plan 10.10(1) Form of 1999 Option Plan 10.12(1) Form of 2000 Israeli Plan 10.13(1) Form of 2000 Unapproved U.K. Share Scheme 10.14(1) Form of 2000 Approved U.K. Share Scheme 10.15(3) Employment Agreement between ClickSoftware Technologies Ltd. and Corey Leibow 10.16(4) Lease made on January 21, 2000 by and between WTA Campbell Technologies Park, LLC and ClickSoftware, Inc. 21.1 Subsidiaries of the Registrant 23.1 Consent of Brightman Almagor & Co., member of Deloitte Touche Tohmatsu 99.1 Certification of the Chief Executive Officer pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002. 99.2 Certification of the Chief Financial Officer pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002. (1) Incorporated by reference to the Registrant's Registration Statement on Form S- file no. 333-30274), as amended. (2) Incorporated by reference to the Registrants definitive proxy statement filed on August 6, 2001. (3) Incorporated by reference to the Registrant's report on form 10-K filed on March 30, 2001. (4) Incorporated by reference to the Registrant's report on form 10-Q filed on August 14, 2001. - -------------------------------------------------------------------------------- 10-K ClickSoftware Technologies Ltd. Page 76