SECURITIES AND EXCHANGE COMMISSION Washington, D.C. 20549 ------------------------------------------------------------ FORM 10-Q/A (Mark One) [X] QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the quarterly period ended June 30, 2002 OR [ ] TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the transition period from to Commission File Number: 000-30827 --------------------------------------------------------------------------- ClickSoftware Technologies Ltd. (Exact name of Registrant as specified in its charter) ISRAEL Not Applicable (State or other jurisdiction of (I.R.S. Employer incorporation or organization) Identification Number) 34 Habarzel Street Tel Aviv, Israel (Address of principal executive offices) (972-3) 765-9400 (Registrant's telephone number, including area code) Indicate by check mark whether the registrant: (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports) and (2) has been subject to such filing requirements for the past 90 days. Yes X No --- --- As of June 30, 2002, there were 26,338,373 shares of the Registrant's ordinary shares, par value 0.02 NIS, outstanding. EXPLANATORY NOTE THIS FORM 10-Q/A IS BEING FILED FOR THE PURPOSE OF AMENDING AND RESTATING ITEMS 1, 2 AND 3 OF PART I OF FORM 10-Q (EXCLUDING "FACTORS THAT MAY AFFECT FUTURE RESULTS") SOLELY TO THE EXTENT NECESSARY TO REFLECT THE RESTATEMENT OF OUR CONDENSED CONSOLIDATED FINANCIAL STATEMENTS AS OF AND FOR THE PERIODS ENDED JUNE 30, 2002 AND 2001 AND DECEMBER 31, 2001, TO MAKE REVISIONS TO "MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS - LIQUIDITY AND CAPITAL RESOURCES" AND TO INCLUDE THE CERTIFICATIONS REQUIRED BY THE SARBANES-OXLEY ACT OF 2002. WE HAVE MADE NO FURTHER CHANGES TO THE PREVIOUSLY FILED 10-Q. ALL INFORMATION IN THIS FORM 10-Q/A IS AS OF JUNE 3O, 2002 AND DOES NOT REFLECT ANY SUBSEQUENT INFORMATION OR EVENTS OTHER THAN THE RESTATEMENT. ClickSoftware Technologies Ltd. FORM 10-Q/A FOR THE QUARTER ENDED JUNE 30, 2002 PART I. FINANCIAL INFORMATION Item 1. Financial Statements (a) Condensed Consolidated Balance Sheets as of June 30, 2002 and December 31, 2001................ 3 (b) Condensed Consolidated Statements of Operations for the three and six months ended June 30, 2002 and June 30, 2001.......................................................... 4 (c) Condensed Consolidated Statements of Cash Flows................................................ 6 (d) Notes to Condensed Consolidated Financial Statements........................................... 7 Item 2. Management's Discussion and Analysis of Financial Condition and Results of Operations......... 13 Item 3. Quantitative and Qualitative Disclosures About Market Risks................................... 30 PART II. OTHER INFORMATION Item 1. Legal Proceedings............................................................................. 32 Item 2. Changes in Securities and Use of Proceeds..................................................... 32 Item 4. Submission of Matters to a Vote of Security Holders........................................... 32 Item 6. Exhibits and Reports on Form 8-K.............................................................. 32 Signatures............................................................................................ 33 Exhibit 99.1.......................................................................................... 36 Exhibit 99.2 ......................................................................................... 37 2 PART I--FINANCIAL INFORMATION ITEM 1. FINANCIAL STATEMENTS CLICKSOFTWARE TECHNOLOGIES LTD. CONDENSED CONSOLIDATED BALANCE SHEETS (IN THOUSANDS, EXCEPT SHARE DATA) JUNE 30, DECEMBER 31, 2002 2001 --------------------------------------- (AS RESTATAD (AS RESTATAD SEE NOTE 2) SEE NOTE 2) (UNAUDITED) ASSETS CURRENT ASSETS: Cash and cash equivalents $ 4,789 $ 8,125 Short-term investments 4,107 1,846 Trade receivables, net 3,343 5,607 Other receivables and prepaid expenses 1,543 1,485 --------------------------------------- Total current assets 13,782 17,063 Property and equipment, net 2,810 2,985 Severance pay deposits 737 652 --------------------------------------- Total assets $ 17,329 $ 20,700 ======================================= LIABILITIES AND SHAREHOLDERS' EQUITY CURRENT LIABILITIES Short-term loans $ 33 $ 140 Accounts payable and accrued expenses 2,976 2,664 Deferred revenues 460 68 ------------------- ------------------- Total current liabilities 3,469 2,872 ------------------- ------------------- LONG-TERM LIABILITIES Long-term loans - 21 Accrued severance pay 1,416 1,379 ------------------- ------------------- Total long-term liabilities 1,416 1,400 ------------------- ------------------- Total liabilities 4,885 4,272 ------------------- ------------------- SHAREHOLDERS' EQUITY: Ordinary shares of NIS 0.02 par value: Authorized -- 100,000,000 as of June 30, 2002 and December 31, 2001; Issued -- 26,377,373 shares as of of June 30, 2002 and 26,285,464 as of December 31, 2002. Outstanding -- 26,338,373 shares as of June 30, 2002 and 26,246,464 shares as of December 31, 2001. 102 101 Additional paid-in capital 69,186 69,143 Deferred stock compensation (251) (401) Accumulated deficit (56,550) (52,372) Treasury stock, at cost: 39,000 shares (43) (43) ------------------- ------------------- Total shareholders' equity 12,444 16,428 ------------------- ------------------- Total liabilities and shareholders' equity $ 17,329 $ 20,700 =================== =================== The accompanying notes are an integral part of these condensed consolidated financial statements 3 CLICKSOFTWARE TECHNOLOGIES LTD. CONDENSED CONSOLIDATED STATEMENTS OF OPERATIONS (IN THOUSANDS, EXCEPT SHARE AND PER SHARE AMOUNTS) (UNAUDITED) THREE MONTHS ENDED JUNE 30, 2002 2001 ----------------------------------------- (As Restated and (As Restated and Reclassified - Reclassified - see Note 2) see Note 2) Revenues: Software license $ 1,356 $ 1,943 Services 2,105 2,161 ----------------------------------------- Total revenues 3,461 4,104 ----------------------------------------- Cost of revenues: Software license 281 182 Services 1,404 1,638 ----------------------------------------- Total cost of revenues 1,685 1,820 ----------------------------------------- Gross profit 1,776 2,284 ----------------------------------------- Operating expenses: Research and development expenses, net 590 685 Selling and marketing expenses 2,708 3,448 General and administrative expenses 403 962 Amortization of deferred Stock-based compensation (1) 75 16 ----------------------------------------- Total operating expenses 3,776 5,111 ----------------------------------------- Operating loss (2,000) (2,827) Interest and other income, net 172 137 ----------------------------------------- Net loss $ (1,828) $ (2,690) ----------------------------------------- Basic and diluted net loss per share $ (0.07) $ (0.11) ----------------------------------------- Shares used in computing basic and diluted net loss per share 25,299,148 25,096,522 ----------------------------------------- (1) Amortization of deferred stock-based compensation would be further classified as follows: THREE MONTHS ENDED JUNE 30, ---------------------------------------- 2002 2001 ---------------------- ----------------- Cost of revenues $ 5 $ 1 Research and development expenses 11 2 Selling and marketing expenses 3 2 General and administrative expenses 56 11 ---------------------- ----------------- Total $ 75 $16 ---------------------- ----------------- The accompanying notes are an integral part of these condensed consolidated financial statements 4 CLICKSOFTWARE TECHNOLOGIES LTD. CONDENSED CONSOLIDATED STATEMENTS OF OPERATIONS (IN THOUSANDS, EXCEPT SHARE AND PER SHARE AMOUNTS) (UNAUDITED) SIX MONTHS ENDED JUNE 30, 2002 2001 ----------------------------------------- (As Restated and (As Restated and Reclassified - Reclassified - see Note 2) see Note 2) --------------------- Revenues: Software license $ 2,376 $ 4,947 Services 4,191 3,487 ----------------------------------------- Total revenues 6,567 8,434 ----------------------------------------- Cost of revenues: Software license 317 424 Services 2,791 3087 ----------------------------------------- Total cost of revenues 3,108 3,511 ----------------------------------------- Gross profit 3,459 4,923 ----------------------------------------- Operating expenses: Research and development expenses, net 1,407 1,659 Selling and marketing expenses 5,380 6,824 General and administrative expenses 892 1,734 Reorganization expenses - 294 Amortization of deferred stock-based compensation (1) 150 187 ----------------------------------------- Total operating expenses 7,829 10,698 ----------------------------------------- Operating loss (4,370) (5,775) Interest and other income, net 192 470 ----------------------------------------- Net loss $ (4,178) $ (5,305) ----------------------------------------- Basic and diluted net loss per share $ (0.17) $ (0.21) ----------------------------------------- Shares used in computing basic and diluted net loss per share 25,105,598 25,037,092 ----------------------------------------- 1) Amortization of deferred Stock-based compensation would be further classified as follows: SIX MONTHS ENDED JUNE 30, 2002 2001 ---------------------------------------- Cost of revenues $10 $8 Research and development expenses 22 24 Selling and marketing expenses 6 24 General and administrative expenses 112 131 ---------------------------------------- Total 150 187 ---------------------------------------- The accompanying notes are an integral part of these condensed consolidated financial statements. 5 CLICKSOFTWARE TECHNOLOGIES LTD. CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS (IN THOUSANDS) (UNAUDITED) SIX MONTHS ENDED June 30 2002 2001 ----------------------------------------- CASH FLOWS FROM OPERATING ACTIVITIES: (As Restated - (As Restated - See Note 2) See Note 2) Net loss $ (4,178) $ (5,305) Adjustments to reconcile net loss to net cash used in operating activities Expenses not affecting operating cash flows: Depreciation 406 385 Amortization of deferred compensation 150 187 Unrealized gain from investments 104 319 Severance pay, net (48) (17) Changes in operating assets and liabilities: Trade receivables 2,264 (1,294) Other receivables and other prepaid expenses (58) (422) Accounts payable and accrued expenses 312 244 Deferred revenues 392 (25) Change in investments, net (2,365) 11,190 ----------------------------------------- Net cash provided by (used in) operating activities (3,021) 5,262 ----------------------------------------- CASH FLOWS FROM INVESTING ACTIVITIES: Purchases of equipment (231) (385) ----------------------------------------- Net cash (used in) investing activities (231) (385) ----------------------------------------- CASH FLOWS FROM FINANCING ACTIVITIES: Repayment of short-term loans (107) (67) Repayment of long-term loans (21) (39) Employee options exercised 44 178 ----------------------------------------- Net cash provided by (used in) financing activities (84) 72 ----------------------------------------- Increase (decrease) in cash and cash equivalents (3,336) 4,949 Cash and cash equivalents at beginning of period 8,125 4,438 ----------------------------------------- Cash and cash equivalents at end of period $ 4,789 $ 9,387 ========================================= Supplemental cash flow information: Cash paid for interest 5 4 ========================================= The accompanying notes are an integral part of these condensed consolidated financial statements 6 CLICKSOFTWARE TECHNOLOGIES LTD. NOTES TO THE CONDENSED CONSOLIDATED FINANCIAL STATEMENTS (INFORMATION AS OF JUNE 30, 2002 AND FOR THE THREE AND SIX MONTHS ENDED JUNE 30, 2002 AND JUNE 30, 2001) (IN THOUSANDS EXCEPT SHARE DATA AND SHARE NUMBERS) 1. BASIS OF PRESENTATION The accompanying condensed unaudited interim consolidated financial statements have been prepared by ClickSoftware Technologies Ltd. ("ClickSoftware" or the "Company") in accordance with accounting principles generally accepted in the United States of America for interim financial information and the instructions to Form 10-Q and Article 10 of Regulation S-X. These financial statements reflect all adjustments, consisting of normal recurring adjustments and accruals, which are, in the opinion of management, necessary for a fair presentation of the financial position of the Company as of June 30, 2002 and the results of operations and cash flows for the interim periods indicated in conformity with generally accepted accounting principles applicable to interim periods. Accordingly, certain information and footnote disclosures normally included in annual financial statements prepared in accordance with generally accepted accounting principles have been condensed or omitted. These financial statements should be read in conjunction with the audited financial statements and notes thereto of ClickSoftware for the year ended December 31, 2001 that are included in ClickSoftware's Form 10-K/A filed with the Securities and Exchange Commission on January 24, 2003. The results of operations presented are not necessarily indicative of the results to be expected for future quarters or for the year ending December 31, 2002. The balance sheet at December 31, 2001 has been derived from the audited financial statements as of and for the year ended December 31, 2001, but does not include all the information and footnotes required by generally accepted accounting principles for annual financial statements. \ 2. RESTATEMENT During the third quarter of 2002, the Company's audit committee, with the assistance of outside advisors, conducted a review of its financial statements for 2000 and 2001 and for the first six months of 2002. On October 21, 2002, the Company announced that it would restate its financial statements for 2000 and 2001 and for the first six months of 2002. Following the reaudit of the Company's financial statements, the Company is restating its financial statements for the announced periods and for the year ended December 31, 1999. The restatement results primarily from the recognition of revenue from sales to reseller customers and other customers, where revenue has been recognized prematurely or should not have been recognized at all. The Company has also determined to reclassify royalty expenses related to grants received from the Chief Scientist Office from Selling and Marketing expenses to Cost of Revenues expenses. This restatement is further discussed in note 3 of the notes to the consolidated financial statements of the Company that are included on the Company's Form 10-K/A for the year ended December 31, 2001, filed with the Securities and Exchange Commission on January 24, 2003. The Company applied in these financial statements the SEC staff guidance to classify royalty expenses related to grants received from Chief Scientist Office as part of cost of revenues. Accordingly, the Company reclassified the following amounts from Selling and Marketing expenses to Cost of Revenues expenses: $297,000 and $168,000 for the six and three months ended June 30, 2002, respectively and $386,000 and $141,000 for the six and three months ended June 30, 2001, respectively. 7 The impact of the adjustments on the financial statements of the Company is set forth below. CLICKSOFTWARE TECHNOLOGIES LTD. NOTES TO THE CONDENSED CONSOLIDATED FINANCIAL STATEMENTS AS OF JUNE 30, 2002 (IN THOUSANDS, EXCEPT SHARE DATA) BALANCE SHEET: DECEMBER 31, EFFECT OF DECEMBER 31, 2001 RESTATEMENT 2001 --------------------------------------------------------------- (AS PREVIOUSLY (AS RESTATED) ASSETS REPORTED) CURRENT ASSETS: Cash and cash equivalents $8,125 $8,125 Short-term investments 1,846 1,846 Trade receivables, net 6,623 (1,016) 5,607 Other receivables and prepaid expenses 1,671 (186) 1,485 --------------------------------------------------------------- Total current assets 18,265 (1,202) 17,063 Property and equipment, net 3,450 (465) 2,985 Severance pay deposits 652 652 --------------------------------------------------------------- Total assets $22,367 $(1,667) $20,700 =============================================================== LIABILITIES AND SHAREHOLDERS' EQUITY CURRENT LIABILITIES Short-term loans $140 $140 Accounts payable and accrued expenses 2,785 (121) 2,664 Deferred revenues 68 68 --------------------------------------------------------------- Total current liabilities 2,993 (121) 2,872 --------------------------------------------------------------- LONG-TERM LIABILITIES Long-term loans 21 21 Accrued severance pay 1,379 1,379 --------------------------------------------------------------- Total long-term liabilities 1,400 1,400 --------------------------------------------------------------- Total liabilities 4,393 (121) 4,272 --------------------------------------------------------------- SHAREHOLDERS' EQUITY: Ordinary shares of NIS 0.02 par value: 101 101 Additional paid-in capital 69,143 69,143 Deferred stock compensation (401) (401) Accumulated deficit (50,826) (1,546) (52,372) Treasury stock, at cost:39,000 shares (43) (43) --------------------------------------------------------------- Total shareholders' equity 17,974 (1,546) 16,428 --------------------------------------------------------------- Total liabilities and shareholders' equity $22,367 $(1,667) $20,700 =============================================================== 8 CLICKSOFTWARE TECHNOLOGIES LTD. NOTES TO THE CONDENSED CONSOLIDATED FINANCIAL STATEMENTS AS OF JUNE 30, 2002 (IN THOUSANDS, EXCEPT SHARE DATA) BALANCE SHEET: JUNE 30, EFFECT OF JUNE 30, 2002 RESTATEMENT 2002 --------------------------------------------------------------- (AS PREVIOUSLY (AS RESTATED) ASSETS REPORTED) CURRENT ASSETS: Cash and cash equivalents $4,789 $4,789 Short-term investments 4,107 4,107 Trade receivables, net 5,189 (1,846) 3,343 Other receivables and prepaid expenses 1,543 1,543 --------------------------------------------------------------- Total current assets 15,628 (1,846) 13,782 Property and equipment, net 3,161 (351) 2,810 Severance pay deposits 737 737 --------------------------------------------------------------- Total assets $19,526 $(2,197) $ 17,329 =============================================================== LIABILITIES AND SHAREHOLDERS' EQUITY CURRENT LIABILITIES Short-term loans $33 $33 Accounts payable and accrued expenses 3,156 (180) 2,976 Deferred revenues 460 460 --------------------------------------------------------------- Total current liabilities 3,649 (180) 3,469 --------------------------------------------------------------- LONG-TERM LIABILITIES Long-term loans - - Accrued severance pay 1,416 1,416 --------------------------------------------------------------- Total long-term liabilities 1,416 1,416 --------------------------------------------------------------- Total liabilities 5,065 (180) 4,885 --------------------------------------------------------------- SHAREHOLDERS' EQUITY: Ordinary shares of NIS 0.02 par value: 102 102 Additional paid-in capital 69,186 69,186 Deferred stock compensation (251) (251) Accumulated deficit (54,533) (2,017) (56,550) Treasury stock, at cost: 39,000 shares (43) (43) --------------------------------------------------------------- Total shareholders' equity 14,461 (2,017) 12,444 --------------------------------------------------------------- Total liabilities and shareholders' equity $19,526 $(2,197) $17,329 =============================================================== 9 CLICKSOFTWARE TECHNOLOGIES LTD. NOTES TO THE CONDENSED CONSOLIDATED FINANCIAL STATEMENTS FOR PERIOD ENDED JUNE 30, 2002 (IN THOUSANDS, EXCEPT SHARE AND PER SHARE AMOUNTS) (UNAUDITED) THREE MONTHS ENDED JUNE 30, STATEMENT OF OPERATIONS: 2002 2002 2002 2002 ------------------------------------------------------------------------------------ (AS PREVIOUSLY (EFFECT OF (EFFECT OF (AS RESTATED AND Revenues: REPORTED) RESTATEMENT) RECLASSFICATION) RECLASSIFIED) Software license fees $2,476 (1,120) $1,356 Services 2,105 2,105 ------------------------------------------------------------------------------------ Total revenues 4,581 (1,120) 3,461 ------------------------------------------------------------------------------------ Cost of revenues: Software license 229 (39) 91 281 Services 1,327 77 1,404 ------------------------------------------------------------------------------------ Total cost of revenues 1,556 (39) 168 1,685 ------------------------------------------------------------------------------------ Gross profit 3,025 (1,081) (168) 1,776 ------------------------------------------------------------------------------------ Operating expenses: Research and development expenses, net 590 590 Selling and marketing expenses 2,933 (57) (168) 2,708 General and administrative expenses 965 (562) 403 Amortization of deferred Stock-based compensation 75 75 ------------------------------------------------------------------------------------ Total operating expenses 4,563 (619) (168) 3,776 ------------------------------------------------------------------------------------ Operating loss (1,538) (462) - (2,000) Interest and other income, net 172 172 ------------------------------------------------------------------------------------ Net loss $(1,366) (462) $(1,828) ------------------------------------------------------------------------------------ Basic and diluted net loss per share $(0.05) $(0.07) ------------------------------------------------------------------------------------ Shares used in computing basic and diluted net loss per share 25,299,148 25,299,148 ------------------------------------------------------------------------------------ STATEMENT OF OPERATIONS: SIX MONTHS ENDED JUNE 30, 2002 2002 2002 2002 ------------------------------------------------------------------------------------ (AS PREVIOUSLY (EFFECT OF (EFFECT OF (AS RESTATED AND Revenues: REPORTED) RESTATEMENT) RECLASSFICATION) RECLASSIFIED) Software license fees $4,081 $(1,705) $2,376 Services 4,191 4,191 ------------------------------------------------------------------------------------- Total revenues 8,272 (1,705) 6,567 ------------------------------------------------------------------------------------- Cost of revenues: Software license 229 (59) 147 317 Services 2,641 150 2,791 ------------------------------------------------------------------------------------- Total cost of revenues 2,870 (59) 297 3,108 ------------------------------------------------------------------------------------- Gross profit 5,402 (1,646) (297) 3,459 ------------------------------------------------------------------------------------- Operating expenses: Research and development expenses, net 1,407 1,407 Selling and marketing expenses 5,791 (114) (297) 5,380 General and administrative expenses 1,953 (1,061) 892 Amortization of deferred Stock-based compensation 150 150 ------------------------------------------------------------------------------------- Total operating expenses 9,301 (1,175) (297) 7,829 ------------------------------------------------------------------------------------- Operating loss (3,899) (471) - (4,370) Interest and other income, net 192 192 ------------------------------------------------------------------------------------- Net loss $(3,707) (471) $(4,178) ------------------------------------------------------------------------------------- Basic and diluted net loss per share $(0.15) $(0.17) ------------------------------------------------------------------------------------- Shares used in computing basic and diluted net loss per share 25,105,598 25,105,598 ------------------------------------------------------------------------------------- 10 CLICKSOFTWARE TECHNOLOGIES LTD. NOTES TO THE CONDENSED CONSOLIDATED FINANCIAL STATEMENTS FOR PERIOD ENDED JUNE 30, 2002 (IN THOUSANDS, EXCEPT SHARE AND PER SHARE AMOUNTS) (UNAUDITED) THREE MONTHS ENDED JUNE 30, STATEMENT OF OPERATIONS: 2001 2001 2001 2001 ------------------------------------------------------------------------------------ (AS PREVIOUSLY (EFFECT OF (EFFECT OF (AS RESTATED AND Revenues: REPORTED) RESTATEMENT) RECLASSFICATION)) RECLASSIFIED) Software license fees $2,883 (940) $1,943 Services 2,161 2,161 ------------------------------------------------------------------------------------ Total revenues 5,044 (940) 4,104 ------------------------------------------------------------------------------------ Cost of revenues: Software license 138 (37) 81 182 Services 1,578 60 1,638 ------------------------------------------------------------------------------------ Total cost of revenues 1,716 (37) 141 1,820 ------------------------------------------------------------------------------------ Gross profit 3,328 (903) (141) 2,284 ------------------------------------------------------------------------------------ Operating expenses: Research and development expenses, net 685 685 Selling and marketing expenses 3,646 (57) (141) 3,448 General and administrative expenses 962 962 Amortization of deferred Stock-based compensation 16 16 ------------------------------------------------------------------------------------ Total operating expenses 5,309 (57) (141) 5,111 ------------------------------------------------------------------------------------ Operating loss (1,981) (846) - (2,827) Interest and other income, net 137 137 ------------------------------------------------------------------------------------ Net loss $(1,844) (846) $(2,690) ------------------------------------------------------------------------------------ Basic and diluted net loss per share $(0.07) $(0.11) ------------------------------------------------------------------------------------ Shares used in computing basic and diluted net loss per share 25,096,522 25,096,522 ------------------------------------------------------------------------------------ STATEMENT OF OPERATIONS: SIX MONTHS ENDED JUNE 30, 2001 2001 2001 2001 ------------------------------------------------------------------------------------ (AS PREVIOUSLY (EFFECT OF (EFFECT OF (AS RESTATED AND Revenues: REPORTED) RESTATEMENT) RECLASSFICATION)) RECLASSIFIED) Software license fees $5,986 $(1,039) $4,947 Services 3,574 (87) 3,487 ------------------------------------------------------------------------------------- Total revenues 9,560 (1,126) 8,434 ------------------------------------------------------------------------------------- Cost of revenues: Software license 212 (37) 249 424 Services 2,950 137 3,087 ------------------------------------------------------------------------------------- Total cost of revenues 3,162 (37) 386 3,511 ------------------------------------------------------------------------------------- Gross profit 6,398 (1,089) (386) 4,923 ------------------------------------------------------------------------------------- Operating expenses: Research and development expenses, net 1,659 1,659 Selling and marketing expenses 7,312 (102) (386) 6,824 General and administrative expenses 1,789 (55) 1,734 Reorganization expenses 294 294 Amortization of deferred Stock-based compensation 187 187 ------------------------------------------------------------------------------------- Total operating expenses 11,241 (157) (386) 10,698 ------------------------------------------------------------------------------------- Operating loss (4,843) (932) - (5,775) Interest and other income, net 470 470 ------------------------------------------------------------------------------------- Net loss $(4,373) (932) $(5,305) ------------------------------------------------------------------------------------- Basic and diluted net loss per share $(0.17) $(0.21) ------------------------------------------------------------------------------------- Shares used in computing basic and diluted net loss per share 25,037,092 25,037,092 ------------------------------------------------------------------------------------- 11 3. REVENUE RECOGNITION The Company recognizes revenues in accordance with the American Institute of Certified Public Accountants ("AICPA") Statement of Position 97-2, Software Revenue Recognition, as amended. In accordance with SOP 97-2, revenues from software license fees are recognized when persuasive evidence of an arrangement exists, the software product covered by written agreement or a purchase order signed by the customer has been delivered, the license fees are fixed and determinable and collection of the license fees is considered probable. Revenues from software product license agreements, which require significant customization and modification of the software product are deferred and recognized using the percentage-of-completion method of contract accounting in accordance with AICPA Statement of Position 81-1. When software arrangements involve multiple elements the Company allocates revenue to each element based on the relative fair values of the elements. The Company's determination of fair value of each element in multiple element arrangements is based on vendor-specific objective evidence (VSOE). The Company limits its assessment of VSOE for each element to the price charged when the same element is sold separately. If vendor specific objective evidence of fair value does not exist for all elements to support the allocation of the total fee among all delivered and undelivered elements of the arrangement, revenue is deferred until such evidence exist for the undelivered elements, or until all elements are delivered, whichever is earlier. If the fee due from the customer is not fixed or determinable, revenue is recognized as payments become due from the customer, assuming all other revenue recognition criteria have been met. Generally, we consider all arrangements with extended payment terms greater than nine months not to be fixed or determinable. We also enter into license arrangements with resellers whereby revenues are recognized upon sale through to the end user by the reseller. Service revenues include consulting services, post-contract customer support and training. Consulting revenues are generally recognized on a time and material basis. However, revenues from certain fixed-price contracts are recognized on the percentage of completion basis. Post-contract customer support agreements provide technical support and the right to unspecified updates on an if-and-when-available basis. Post-contract customer support revenues are recognized ratably over the term of the support period (generally one year) and training and other service revenues are recognized as the related services are provided. 4. NET LOSS PER SHARE. ClickSoftware computes net loss per share of ordinary shares in accordance with Statement of Financial Accounting Standards No. 128, "Earnings per Share" ("SFAS No. 128"). Under the provisions of SFAS No. 128 basic an diluted net loss per share ("Basic EPS") is computed by dividing net loss by the weighted average number of shares of common stock outstanding, excluding ordinary shares held by a trustee reserved for allocation against employee options granted but not yet exercised. Diluted net loss per ordinary share is the same as basic net loss per ordinary share for all periods presented, as the effects of the Company's potential ordinary shares were antidilutive A total of 4,105,992 and 3,266,161 incremental shares were excluded from the calculation of diluted net loss per ordinary share for the six months ended June 30,2002 and June 30, 2001,respectively. 12 ITEM 2. MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS This report contains certain forward-looking statements (as such term is defined in Section 27A of the Securities Act of 1933 and Section 21E of the Securities Exchange Act of 1934) and information relating to us that are based on the beliefs of our management as well as assumptions made by and information currently available to our management, including statements related to products, markets, and future results of operations and profitability, and may include implied statements concerning market acceptance of our products, and our growing leadership role in the marketplace. In addition, when used in this report, the words "likely," "will," "suggests," "may," "would," "could," "anticipate," "believe," "estimate," "expect," "intend," "plan, "predict" and similar expressions and their variants, as they relate to us or our management, may identify forward-looking statements. Such statements reflect our judgment as of the date of this annual report on Form 10-K with respect to future events, the outcome of which is subject to certain risks, including the risk factors set forth herein, which may have a significant impact on our business, operating results or financial condition. Investors are cautioned that these forward-looking statements are inherently uncertain. Should one or more of these risks or uncertainties materialize, or should underlying assumptions prove incorrect, actual results or outcomes may vary materially from those described herein. We undertake no obligation to update forward-looking statements, whether as a result of new information, future events or otherwise. OVERVIEW Since late 1996, we have focused on providing service optimization software products based on our W-6 Service Scheduler and TechMate technologies. We have also invested significant resources in developing products based on these technologies including, until 2001, increasing the number of our employees involved in research and development, selling and marketing, and professional services. During 2001 and the first nine months of 2002, the number of our employees decreased due to cost cutting measures. We believe that in today's economy successful businesses must constantly increase the performance of existing service resources. Our products emphasize the use of optimization tools for performance enhancement in the service environment. In September 1999, we began marketing our product lines under new names, CLICKSCHEDULE and CLICKFIX and in May 2000, we changed our company name to ClickSoftware Technologies Ltd. Currently our product offering for service optimization applications includes: CLICKSCHEDULE, CLICKFIX, CLICKANALYZE, CLICKPLAN, CLICKMOBILE, AND CLICKFORECAST. We derive revenues from software licensing and services. Our operating history shows that a significant percentage of our quarterly revenues comes from orders placed toward the end of a quarter. Software license revenues are comprised of perpetual software license fees primarily derived from contracts with our direct sales clients and our indirect distribution channels. We recognize revenues in accordance with the AICPA Statement of Position 97-2, "SOFTWARE REVENUE RECOGNITION," or SOP 97-2, as amended (see note 3 of the notes to our interim consolidated financial statements). Service revenues are comprised of revenues from consulting, training, and post-contract customer support. Consulting services are billed at an agreed-upon rate plus incurred expenses. Clients licensing our products generally purchase consulting agreements from us. Post-contract customer support arrangements provide technical support and the right to unspecified upgrades on an if-and when-available basis. Post-contract customer support revenues are charged as a percentage of license fees depending upon the level of support coverage requested by the customer. Our products are marketed worldwide through a combination of a direct sales force, consultants and various business relationships we have with implementation and technology companies and resellers. Cost of revenues consists of cost of software license revenues and cost of services.. Cost of software license revenues consists of expenses related to media duplication and packaging of our products, costs of software purchased or licensed for resale and royalties payments to the Chief Scientist. Cost of services consists of expenses related to salaries and expenses of our 13 professional services organizations, costs related to third-party consultants, and equipment costs and royalties payments to the Chief Scientist. Operating expenses are categorized into research and development expenses, sales and marketing expenses, general and administrative expenses, and stock-based compensation. Research and development expenses consist primarily of personnel costs to support product development, net of grants received from the Chief Scientist. In return for some of these grants, we are obligated to pay the Israeli Government royalties as described below which are included in cost of services expenses. Software research and development costs incurred prior to the establishment of technology feasibility are included in research and development expenses as incurred. Selling and marketing expenses consist primarily of personnel and related costs for marketing and sales functions, including related travel, direct advertising costs, expenditures on trade shows, market research and promotional printing. General and administrative expenses consist primarily of personnel and related costs for corporate functions, including information services, finance, accounting, human resources, facilities, provision for doubtful accounts, legal and costs related to activity as public company. Amortization of stock- based compensation represents the aggregate difference, at the date of grant, between the respective exercise price of stock options and the deemed fair market value of the underlying stock. Deferred Stock-based compensation is amortized over the vesting period of the underlying options, generally four years. Interest and other income include interest income earned on our cash, cash equivalents and short-term investments, offset by interest expense, and also includes the effects of foreign currency translations. The functional currency of our operations is the U.S. dollar, which is the primary currency in the economic environment in which we conduct our business. A significant portion of our research and development expenses is incurred in New Israeli Shekels ("NIS") and a portion of our revenues and expenses are incurred in British Pounds and the European Community Euro. The results of our operations are subject to fluctuations in these exchange rates which are influenced by various global economic factors. The effects of foreign currency exchange rates on our results of operations for the years ended December 31, 1999, 2000 and the six months of 2001 were immaterial. Our tax rate will mainly reflect a mix of the U.S. statutory tax rate on our U.S. income, the U.K statutory tax rate on our U.K income, the Belgium statutory tax rate on our Belgium income, the Australian statutory tax rate and the Israeli tax rate discussed below. Israeli companies are generally subject to income tax at the rate of 36% of taxable income. The majority of our income, however, is derived from our company's capital investment program with "Approved Enterprise" status under the Law for the Encouragement of Capital Investments, and is eligible therefore for tax benefits. As a result of these benefits, we will have a tax exemption on income derived during the first two years in which this investment program produces taxable income, and a reduced tax rate of 15-25% for the next 5 to 8 years. In the event of a distribution of a cash dividend out of retained earnings that were exempt from tax due to its Approved Enterprise status, we would be required to pay 25% corporate income tax on income from which the dividend was distributed. All of these tax benefits are subject to various conditions and restrictions. There can be no assurance that we will obtain approval for additional Approved Enterprise Programs, or that the provisions of the law will not change. CRITICAL ACCOUNTING POLICIES The discussion and analysis of our financial condition and results of operations are based upon our consolidated financial statements, which have been prepared in accordance with accounting principles generally accepted in the United States. The preparation of these financial statements requires us to make estimates and judgments that affect the reported amounts of assets, liabilities, revenues and expenses, and related disclosure of contingent assets and 14 liabilities. These estimates are evaluated by us on an on-going basis. We base our estimates on our historical experience and on various other assumptions that we believe to be reasonable under the circumstances, the results of which form the basis for making judgments about the carrying amount values of assets and liabilities that are not readily apparent from other sources. Actual results may differ from these estimates under different assumptions or conditions. Our recognition of revenue requires judgments and estimates which may significantly impact our consolidated financial statements. Revenue results are difficult to predict, and any shortfall in revenues or delay in recognizing revenues could cause our operating results to vary significantly from quarter to quarter and could result in future operating losses. In addition, the timing of our revenue recognition influences the timing of certain expenses, such as commissions and royalties. We follow very specific and detailed guidelines in measuring revenues, however, certain judgments affect the application of our revenue policy. Our revenues are principally derived from the licensing of our software and the provision of related services. We recognize revenues in accordance with SOP 97-2. Revenues from software license fees are recognized when persuasive evidence of an arrangement exists, either by written agreement or a purchase order signed by the customer, the software product has been delivered, the license fees are fixed and determinable, and collection of the license fees is considered probable. License fees from software arrangements which involve multiple elements, such as post-contract customer support, consulting and training, are allocated to each element of the arrangement based on the relative fair values of the elements. We determine the fair value of each element in multiple-element arrangements based on vendor specific objective evidence, or VSOE. We determine the VSOE for each element according to the price charged when the element is sold separately. In judging the probability of collection of software license fees we continuously monitor collection and payments from our customers and maintain a provision for estimated credit losses based upon our historical experience and any specific customer collection issues that we have identified. In connection with customers with whom we have no previous experience, we may utilize independent resources to evaluate the creditworthiness of those customers. For some customers, typically those with whom we have long-term relationships, we may grant extended payment terms. We perform on-going credit evaluations of our customers. If the financial situation of any of our customers were to deteriorate, resulting in an impairment of their ability to pay the indebtedness they incur with us, additional allowances may be required. Our software products generally do not require significant customization or modification. However, when such customization or modification is necessary, the revenue generated by those activities is deferred and recognized using the percentage of completion method. Service revenues include post-contract customer support, consulting and training. Post-contract customer support arrangements provide for technical support and the right to unspecified updates on an if-and-when-available basis. Revenues from those arrangements are recognized ratably over the term of the arrangement, usually one year. Consulting services are recognized on a time and material basis, or in a fixed price contract, on a percentage of completion basis. Revenues from training are recognized as the services are provided. In recognizing revenues based on the rate of completion method, we estimate time to completion with revisions to estimates reflected in the period in which changes become known. If we do not accurately estimate the resources required or the scope of work to be performed, or do not manage our projects properly within the planned periods of time or satisfy our obligations under the contracts, then future services margins may be significantly and negatively affected or losses on existing contracts may need to be recognized. RECENT ACCOUNTING PRONOUNCEMENTS In April 2002, the FASB issued SFAS No. 145, "Rescission of FASB Statements No. 4, 44, and 64, Amendment of FASB Statement No. 13, and Technical Corrections" ("SFAS 145"). This statement is effective for fiscal years beginning after May 15, 2002. SFAS 145 rescinds Statement 4, which required all gains and losses from extinguishments of debt to be aggregated and, if material, classified as an extraordinary item, net of related income tax effect. As a result, the 15 criteria in Opinion 30 will now be used to classify those gains and losses. SFAS 145 also amends Statement 13 to require that certain lease modifications that have economic effects similar to sale-leaseback transactions be accounted for in the same manner as sale-leaseback transactions. The adoption of this statement did not have a material impact on our results of operations, financial position or cash flows. RESULTS OF OPERATIONS Our operating results for each of the three months and six months ended June 30, 2002 and 2001, expressed as a percentage of revenues are as follows: THREE MONTHS SIX MONTHS ENDED JUNE 30 ENDED JUNE 30 ----------------------------------------------------------------------- 2002 2001 2002 2001 (AS RESTATED (AS RESTATED (AS RESTATED (AS RESTATED AND AND AND AND RECLASSIFIED) RECLASSIFIED) RECLASSIFIED) RECLASSIFIED) ----------------------------------------------------------------------- Revenues: Software license 39% 47% 36% 59% Services 61% 53% 64% 41% ----------------------------------------------------------------------- Total revenues 100% 100% 100% 100% Cost of revenues: Software license 8% 4% 5% 5% Services 41% 40% 43% 37% ----------------------------------------------------------------------- Total cost of revenues 49% 44% 48% 42% ----------------------------------------------------------------------- Gross profit 51% 56% 52% 58% ----------------------------------------------------------------------- Operating expenses: Research and development expenses, net 17% 17% 21% 20% Selling and marketing expenses 78% 84% 82% 81% General and administrative expenses 12% 24% 14% 20% Reorganization expenses - - - 3% Share-based compensation 2% - 2% 2% ----------------------------------------------------------------------- Total operating expenses 109% 125% 119% 126% ----------------------------------------------------------------------- Operating loss (58%) (69%) (67%) (68%) Interest and other income, net 5% 3% 3% 5% ----------------------------------------------------------------------- Net loss (53%) (66%) (64%) (63%) ======================================================================= RESULTS OF OPERATIONS FOR THREE MONTHS ENDED JUNE 30, 2002 AND 2001 (As restated and reclassified) During the third quarter of 2002, our audit committee, with the assistance of outside advisors, conducted a review of our financial statements for 2000 and 2001 and for the first six months of 2002. On October 21, 2002, we announced that we would restate our financial statements for 2000 and 2001 and for the first six months of 2002. In addition, we announced that our audit committee decided to recommend to our shareholders that we terminate our relationship with Luboshitz Kasierer, formerly a member firm of Arthur Andersen, as our auditors and to appoint new auditors. At a shareholders' meeting held on December 31, 2002, our shareholders authorized the engagement of Brightman Almagor, a member of Deloitte Touche Tohmatsu. Following the reaudit of our financial statements, we are restating our financial statements for the announced periods and for the year ended December 31, 1999. The restatement results primarily from the recognition of revenue from sales to reseller customers and other customers, 16 where revenue has been recognized prematurely or should not have been recognized at all. We have also determined to reclassify royalty expenses related to grants received from Chief Scientist Office from Selling and Marketing expenses to Cost of Revenues expenses. The Company applied in these financial statements the SEC staff guidance to classify royalty expenses related to grants received from Chief Scientist Office as part of cost of revenues. Accordingly, the Company reclassified the following amounts from Selling and Marketing expenses to Cost of Revenues expenses: $297,000 and $168,000 for the six and three months ended June 30, 2002, respectively and $386,000 and $141,000 for the six and three months ended June 30, 2001, respectively. REVENUES: Company revenues decreased by $0.6 million or 16% to $3.5 million for the three months ended June 30, 2002 from $4.1 million for the three months ended June 30, 2001. This decrease was the result of the general economic conditions. Specifically, increased scrutiny of capital budgets has resulted in unexpected delays in the larger opportunities and smaller than expected initial orders on the deals that did successfully close. SOFTWARE LICENSE REVENUES: Software license revenues were $1.4 million or 39% of total revenues for the three months ended June 30, 2002, and $1.9 million or 47% of total revenues for the three months ended June 30, 2001. The decrease in software license revenues was the result of the general economic conditions during the second quarter of 2002. SERVICES Service revenues were $2.1 million or 61% of revenues for the three months ended June 30, 2002, and $2.2 million or 53% of total revenue in the three months ended June 30, 2001. The decrease in services on an absolute basis was primarily due to a decrease in license revenues in the first quarter of 2002. COST OF REVENUES: Cost of revenues were $1.7 million or 49% of revenues for the three months ended June 30, 2002, and $1.8 million or 44% of revenues for the three months ended June 30, 2001. The decrease in the cost of revenues on an absolute basis was primarily due to a decrease in service deployment costs partially offset by an increase in third party licensing and deployment costs. COST OF SOFTWARE LICENSES: Cost of software license revenues were $281,000 or 8% of revenues for the three months ended June 30, 2002, and $182,000 or 4% of revenue for the three months ended June 30, 2001. The increase in the cost of software licenses was due to an increase in new third parties' licenses and adaptors sold to new customers in the second quarter of 2002. COST OF SERVICES: Cost of services was $1.4 million or 41% of revenues for the three months ended June 30, 2002, and $1.6 million or 40% of revenues for the three months ended June 30, 2001. The decrease in the cost of service and maintenance on an absolute basis was primarily due to lower license revenue generated in the first quarter of 2002 as well as service improvements reducing implementation time associated with our products. GROSS PROFIT: Gross profit as a percentage of revenues was $1.8 million, or 51% for the three months ended June 30, 2002 and $2.3 million, or 56% for the three months ended June 30, 2001. The decrease in the gross profit by $0.5 million or 22% was primarily due to lower revenues in the three months ended June 30, 2002. OPERATING EXPENSES: Total operating expenses were $3.8 million or 109% of revenues for the three months ended June 30, 2002, and $5.1 million or 125% of revenues for the three months ended June 30, 2001. The decrease in operating expenses was primarily due to the decreases in selling and marketing costs and in General and administrative expenses. RESEARCH AND DEVELOPMENT EXPENSES, NET: Research and development expenses, net of related grants, were $590,000 or 17% of revenues for the three months ended June 30, 2002, and $685,000 or 17% of revenues for the three months ended June 30, 2001.The decrease in research and development expenses on an absolute basis is due to cost controls implemented during the past twelve months. SELLING AND MARKETING EXPENSES: Selling and marketing expenses were $2.7 million or 78% of revenues for the three months ended June 30, 2002, and $3.4 million or 84% of revenues for the 17 three months ended June 30, 2001. The decrease in selling and marketing expenses was due to cost controls implemented during the year as well as the decrease in revenues that reduced related variable expenses. GENERAL AND ADMINISTRATIVE EXPENSES: General and administrative expenses were $403,000 or 12% of revenues for the three months ended June 30, 2002, and $962,000 or 24% of revenues for the three months ended June 30, 2001. The decrease in general and administrative expenses was due primarily to a decrease in bad debt expenses by $263,000 and a significant decrease in other general and administrative expenses. AMORTIZATION OF STOCK-BASED COMPENSATION: Stock-based compensation for the three months ended June 30, 2002 amounted to $75,000 of previously recorded deferred compensation. Stock-based compensation for the three months ended June 30, 2001 amounted to $16,000. During the quarter, the U.S. dollar amount of expenses incurred in NIS decreased as a result of depreciation of the NIS by 17% in the second quarter of 2002 compared to the second quarter of 2001. RESULTS OF OPERATIONS FOR SIX MONTHS ENDED JUNE 30, 2002 AND 2001 (As restated and reclassified) REVENUES: Company revenues decreased $1.8 million or 22% to $6.6 million for the six months ended June 30, 2002 from $8.4 million for the six months ended June 30, 2001. This decrease was the result of the general economic downturn. Specifically, increased scrutiny of capital budgets has resulted in unexpected delays in larger opportunities and smaller than expected initial orders on the deals that did successfully close. SOFTWARE LICENSE REVENUES: Software license revenues were $2.4 million or 36% of total revenues for the six months ended June 30, 2002, and $4.9 million or 59% of total revenues for the six months ended June 30, 2001. The decrease in software license revenues was primarily the result of the general economic downturn. SERVICES: Service revenues were $4.2 million or 64% of revenues for the six months ended June 30, 2002, and $3.5 million or 41% of total revenue in the six months ended June 30, 2001. The increase in service revenues was primarily due to an increase in post-contract support agreements during the first two quarters of 2002. COST OF REVENUES: Cost of revenues were $3.1 million or 48% of revenues for the six months ended June 30, 2002, and $3.5 million or 42% of revenues for the six months ended June 30, 2001. The decrease in the cost of revenues on an absolute basis was primarily due to a decrease in service deployment costs resulting from operational efficiencies and a decrease in royalty expenses. COST OF SOFTWARE LICENSES: Cost of software license revenues were $317,000 or 5% of revenue for the six months ended June 30, 2002, and $424,000 or 5% of revenue for the six months ended June 30, 2001. The decrease in the cost of software licenses was due to decrease in royalty expenses. COST OF SERVICES: Cost of services revenues was $2.8 million or 43% of revenues for the six months ended June 30, 2002, and $3.1 million or 37% of revenues for the six months ended June 30, 2001. The decrease in the cost of services was primarily due to service improvements reducing implementation time associated with our products. Gross profit as a percentage of revenues was $3.5 million, or 52% for the six months ended June 30, 2002 and $4.9 million, or 58% for the six months ended June 30, 2001. The decrease in the 18 gross profit by $1.5 million or 30% was primarily due to lower revenues in the six months ended June 30, 2002, partially upset by $0.4 million decrease in cost of revenues. OPERATING EXPENSES: Total operating expenses were $7.8 million or 119% of revenues for the six months ended June 30, 2002, and $10.7 million or 126% of revenues for the six months ended June 30, 2001. The decrease in operating expenses was primarily due to the decreases in selling and marketing costs, decrease in bad debt expenses and one-time reorganization expenses incurred in the first quarter of 2001. RESEARCH AND DEVELOPMENT EXPENSES, NET: Research and development expenses, net of related grants, were $1.4 million or 21% of revenues for the six months ended June 30, 2002, and $1.7 million or 20% of revenues for the six months ended June 30, 2001. The decrease in research and development expenses on an absolute basis is due to cost controls implemented during the past few quarters. SELLING AND MARKETING EXPENSES: Selling and marketing expenses were $5.4 million or 82% of revenues for the six months ended June 30, 2002, and $6.8 million or 81% of revenues for the six months ended June 30, 2001. The decrease in selling and marketing expenses was due to cost controls implemented during the year of 2001 as well as the decrease in revenues that reduced related variable expenses. GENERAL AND ADMINISTRATIVE EXPENSES: General and administrative expenses were $0.9 million or 14% of revenues for the six months ended June 30, 2002, and $1.7 million or 20% of revenues for the six months ended June 30, 2001. The decrease in general and administrative expenses was due primarily to a decrease in bad debt expenses by $472,000 and a significant decrease in other general and administrative expenses. REORGANIZATION COSTS: Reorganization costs were 0.3 or 3% of revenues for the six months ended June 30,2001. These expenses were primarily costs associated with severance payments to terminated employees. There were no reorganization costs in the six months ended June 30,2002. AMORTIZATION OF STOCK-BASED COMPENSATION: Stock-based compensation for the six months ended June 30, 2002 amounted to $150,000 of previously recorded deferred compensation. Stock-based compensation for the six months ended June 30, 2001 amounted to $187,000. The decrease in stock-based compensation is attributed to the fact that the amortization of the Deferred stock-based compensation progressively decreases over the four-year amortization period. During the first six months of 2002, the U.S. dollar amount of expenses incurred in NIS decreased as a result of depreciation of the NIS by 15% in the six months ended June 30, 2002 compared to the six months ended June 30,2001. LIQUIDITY AND CAPITAL RESOURCES As of June 30, 2002 we had cash and cash equivalents of $4.8 million and short-term investments of $4.1 million totaling of $8.9 million. From inception through our IPO on June 22, 2000, we financed our operations primarily through the private placement of equity securities, which through December 31, 1999 totaled approximately $32.0 million, net of issuance costs. Our initial public stock offering of ordinary shares realized $28.3 million, net of underwriter discount and other issuance costs. Net cash provided (used) in the company's operating activities primarily consisted of net losses for the period and changes in short term investment before non-cash expenses primarily consisting of deferred compensation and depreciation, in addition to net changes in trade receivables, prepaid expenses and changes in accounts payable. For the six months ended June 30, 2002, cash used in operations was $3.0 million, comprised of our net loss of $4.2 million, a decrease in trade receivables of $2.3 million, an increase in other receivables of $58,000, an increase in accounts payable of $312, 000, an increase in deferred revenue of $392,000, partially offset by non-cash charges of $612,000 and an increase in short term investments of $2.4 million. For the six months ended June 30, 2001, net cash provided by operations was $5.3 million, comprised of our net loss of $5.3 million, an increase in trade receivables of $1.3 million, an increase in other receivables of $422,000, an increase in accounts payable of 19 $244, 000, a decrease in deferred revenue of $25,000, a decrease in short term investments of $11.2 million partially offset by non-cash charges of $874,000. Net cash used in investing activities for the six months ended June 30, 2002 was $ $231,000 and was invested primarily in purchases of equipment and systems, including computer equipment and fixtures and furniture. Net cash provided from investing activities for the six months ended June 30, 2001 was $385,000 and was invested primarily in leasehold improvements and purchases of equipment and systems, including computer equipment and fixtures and furniture. As of June 30, 2002 we had outstanding trade receivables of approximately $3.3 million. Our trade receivables typically have 30 to 60 day terms, although we have also negotiated longer payment plans with some of our clients. Current economic conditions have increased the difficulties in collecting accounts receivables and the typical collection period has lengthened. For the six months ended June 30, 2002 our DSO (Day Sales Outstanding) was 87 days, an increase of 14 days from 73 for the six months ended June 30, 2001. Since inception, we have received aggregate payments from the Government of the State of Israel in the amount of $5.9 million related to research and development. As of June 30, 2002, we have paid or accrued royalties related to these funds in the amount of $2.2 million. The Company also has an aggregate of $33,000 in term loans relating to borrowings for working capital. We have a $1.0 million unsecured line of credit with an Israeli bank. Our bank in Israel has issued two standby letters of credit on our behalf. One is for $125,000 for tenant improvements related to our facilities in Israel. This letter of credit will mature in September 2003. The other is for $817,000 and secures our performance pursuant to projects with the Government of Israel. Portions of this letter will mature between August 2002 and February 2003 and are subject to renewal. Silicon Valley Bank has issued a letter of credit on our behalf in the amount of $205,560 to assure performance under the terms of our Campbell, CA lease. This letter of credit will mature on the earlier of ClickSoftware achieving four profitable quarters, or June 30, 2007. Additionally, Bank Leumi in the Silicon Valley has issued a letter of credit on our behalf in the amount of $1.7 million to secure our performance of a project in Australia. This letter of credit will mature between October 2002 and August 2003. We have an arrangement with Bank Leumi for us to deposit funds to secure this letter of credit of 100%-115% of the credit amount. The deposit under this arrangement totaled $2 million as of June 30,2002. Our capital requirements depend on numerous factors, including market acceptance of our products, the resources we devote to developing, marketing, selling and supporting our products, the timing and extent of establishing additional international operations and other factors. We intend to continue investing significant resources in our sales and marketing and research and development operations in the future. We believe that our current cash balance will be sufficient to fund our expenses until we reach profitability. FACTORS THAT MAY AFFECT FUTURE RESULTS You should carefully consider the following factors and other information in this statement before you decide to invest in our ordinary shares. If any of the negative events referred to below occur, our business, financial condition and results of operations could suffer. In any such case, the trading price of our ordinary shares could decline, and you may lose all or part of your investment. 20 RISKS RELATED TO OUR BUSINESS THE ECONOMIC OUTLOOK MAY ADVERSELY AFFECT THE DEMAND FOR OUR CURRENT PRODUCTS AND THE COMPANY'S RESULTS OF OPERATIONS. Current predictions for the general economy continue to indicate uncertain economic conditions. Weak economic conditions may cause continued reductions in information technology spending generally. We experienced and may continue to experience an adverse impact on the demand for our products, which would adversely affect our results of operations. We may not accurately gauge the effect of the general economy on our business. As a result, we may not react to such changing conditions in a timely manner, which may result in an adverse impact on our results of operations. Any such adverse impacts to our results of operations from a changing economy may cause the price of our ordinary shares to decline. WE HAVE NOT ACHIEVED PROFITABILITY. We expect to continue to incur significant sales and marketing and research and development expenses. Some of our expenses, such as administrative and management payroll and rent and utilities, are fixed in the short term and cannot be quickly reduced to respond to decreases in revenues. As a result, we will need to generate significant revenues to achieve and maintain profitability, which we may not be able to do. OUR QUARTERLY OPERATING RESULTS ARE SUBJECT TO FLUCTUATIONS AND IF WE FAIL TO MEET THE EXPECTATIONS OF SECURITIES ANALYSTS OR INVESTORS, OUR SHARE PRICE MAY DECREASE. Our quarterly operating results are difficult to predict and are not a good measure for comparison. Our operating history shows that a significant percentage of our quarterly revenues come from orders placed toward the end of a quarter. From time to time, we anticipate a sale of significant size to a single customer. A delay in the completion of any sale past the end of a particular quarter could negatively impact results for that quarter, and such negative impact could be significant for the delay of a sale of significant size. Even without the delay of a significant sale, our future quarterly operating results may fluctuate significantly and may not meet the expectations of securities analysts or investors. If this occurs, the price of our ordinary shares may decrease. The factors that may cause fluctuations in our quarterly operating results include the following: o the volume and timing of customer orders; o internal budget constraints and approval processes of our current and prospective clients; o the length and unpredictability of our sales cycle; o the mix of revenue generated by product licenses and professional services; o the mix of revenue between domestic and foreign sources; o announcements or introductions of new products or product enhancements by us or our competitors; o changes in prices of and the adoption of different pricing strategies for our products and those of our competitors; o timing and amount of sales and marketing expenses; o changes in our business and partner relationships; o technical difficulties or "bugs" affecting the operation of our software; o foreign currency exchange rate fluctuations; and o general economic conditions. FAILURE OF THE MARKET TO ACCEPT OUR PRODUCTS WOULD ADVERSELY AFFECT OUR PROFITABILITY. Historically, all of our operating revenue has come from sales of, and services related to, our ClickSchedule product and our ClickFix product, to clients seeking application software that enables efficient provisioning of services in enterprise environments. During the year ended December 31, 2000, we introduced three products that, together with our existing products, constitute a suite of products that offers a more comprehensive solution to our customers. On November 28, 2001 we released version 7.0 of our Service Optimization Suite that utilizes dynamic load balancing architecture, which dynamically redirects requests among a group of ClickSoftware servers running our product applications. This increases the scalability of our products by enabling our customers to optimize additional resources by adding hardware to this group of ClickSoftware servers. The growth of our company depends in part on the development of market acceptance of these products. We have no guarantee that the sales of these products will 21 develop as quickly as we anticipate, or at all. Lack of long-term demand for our new products would have a material adverse effect on our business and operating results. OUR SALES AND IMPLEMENTATION CYCLES DEPEND ON FACTORS OUTSIDE OUR CONTROL, WHICH MAY CAUSE QUARTERLY LICENSE AND SERVICE FEES REVENUES TO VARY SIGNIFICANTLY FROM PERIOD TO PERIOD. To date, our customers have taken typically from three months to nine months to evaluate our offering before making their purchase decisions. In addition, depending on the nature and specific needs of a client, the implementation of our products typically takes two to six months. Sales of licenses and implementation schedules are subject to a number of risks over which we have little or no control, including clients' budgetary constraints, clients' internal acceptance reviews, the success and continued internal support of clients' own development efforts, the efforts of businesses with which we have relationships, the nature, size and specific needs of a client and the possibility of cancellation of projects by clients. The uncertain outcome of our sales efforts and the length of our sales cycles could result in substantial fluctuations in license revenues. Historically, a significant portion of our sales in any given quarter occur in the last two weeks of the quarter; if sales forecasted from a specific client for a particular quarter are not realized in that quarter, we are unlikely to be able to generate revenues from alternate sources in time to compensate for the shortfall. As a result, and due to the relatively large size of some orders, a lost or delayed sale could have a material adverse effect on our quarterly revenue and operating results. Moreover, to the extent that significant sales occur earlier than expected, revenue and operating results for subsequent quarters could be adversely affected. FAILURE TO EXPAND OUR SALES AND MARKETING ORGANIZATIONS COULD LIMIT OUR ABILITY TO SELL ADDITIONAL PRODUCTS AND SERVICES, WHICH WOULD IMPAIR OUR ABILITY TO GROW OUR BUSINESS AND INCREASE REVENUES. We are expanding our direct and indirect sales operations to increase market awareness of our products and generate increased revenues. We cannot be certain that we will be successful in these efforts. In addition to normal turnover of personnel, we are attempting to expand our direct sales force in Asia Pacific and Africa. As of June 30, 2002, we employed 48 individuals in our sales and marketing organizations. Because 12 of these sales and marketing personnel joined us within the last twelve months, we will be required to devote significant resources to the training of these new sales personnel. In addition, we might not be able to hire or retain the kind and number of sales and marketing personnel we are targeting because competition for qualified sales and marketing personnel in our market is intense. WE DEPEND ON KEY PERSONNEL, AND THE LOSS OF ANY KEY PERSONNEL COULD AFFECT OUR ABILITY TO COMPETE AND OUR ABILITY TO ATTRACT ADDITIONAL KEY PERSONNEL MAY BE IMPAIRED. We believe our future success will depend on the continued service of our executive officers and other key sales and marketing, product development and professional services personnel. Dr. Moshe BenBassat, our Chief Executive Officer, has individually participated in and has been responsible for overseeing much of the research and development of our core technologies. The services of Dr. BenBassat and other members of our senior management team and key personnel would be very difficult to replace and the loss of any of these employees could harm our business significantly. We have employment agreements with, among others, Dr. Moshe BenBassat, Mr. Shimon Rojany our Chief Financial Officer, and Mr. Corey Leibow, our Chief Operating Officer. Although these agreements request sixty days notification prior to departure, relationships with these officers and key employees are at will. The loss of any of our key personnel could harm our ability to execute our business strategy and compete. IF WE FAIL TO EXPAND OUR PROFESSIONAL SERVICES ORGANIZATION, WE MAY NOT BE ABLE TO SERVICE ADDITIONAL CLIENTS AND INSTALL ADDITIONAL LICENSES. We cannot be certain that we can attract or retain a sufficient number of highly qualified professional services personnel to meet our business needs. Clients that license our software typically engage our professional services organization to assist with the installation and operation of our software applications. Our professional services organization also provides assistance to our clients related to the maintenance, management and expansion of their software systems. Growth in licenses of our software will depend in part on our ability to provide our clients with these services. In addition, we will be required to expand our professional services organization to enable us to continue to support our existing installed base of customers. As a result, we plan to increase the number of our service personnel in order to meet these needs. Competition for qualified services personnel with the relevant knowledge and experience is intense, and we may not be able to attract and retain necessary personnel. If we were not able to grow our professional services organization, our ability to expand our service business would be limited. In 22 addition, we could experience delays in recognizing revenue if our professional services group fails to complete implementations in a timely manner. IF WE FAIL TO EXPAND OUR RELATIONSHIPS WITH THIRD PARTIES THAT CAN PROVIDE IMPLEMENTATION AND PROFESSIONAL SERVICES TO OUR CLIENTS, WE MAY BE UNABLE TO INCREASE OUR REVENUES AND OUR BUSINESS COULD BE HARMED. In order for us to focus more effectively on our core business of developing and licensing software solutions, we need to continue to establish relationships with third parties that can provide implementation and professional services to our clients. Third-party implementation and consulting firms can also be influential in the choice of resource optimization applications by new clients. If we are unable to establish and maintain effective, long-term relationships with implementation and professional services providers, or if these providers do not meet the needs or expectations of our clients, we may be unable to grow our revenues and our business could suffer. As a result of the limited resources and capacities of many third-party implementation providers, we may be unable to attain sufficient focus and resources from the third-party providers to meet all of our clients' needs, even if we establish relationships with these third parties. If sufficient resources are unavailable, we will be required to provide these services internally, which could limit our ability to meet other demands. Even if we are successful in developing relationships with third-party implementation and professional services providers, we will be subject to significant risk, as we cannot control the level and quality of service provided by third-party implementation and professional services partners. OUR MARKET IS HIGHLY COMPETITIVE AND ANY REDUCTION IN DEMAND FOR, OR PRICES OF, OUR PRODUCTS COULD NEGATIVELY IMPACT OUR REVENUES, REDUCE OUR GROSS MARGINS AND CAUSE OUR SHARE PRICE TO DECLINE. The market for our products is competitive and rapidly changing. We expect competition to increase in the future as current competitors expand their product offerings and new companies enter the market. Because the market for service and delivery optimization software is evolving, it is difficult to determine what portion of the market each competitor currently controls. However, competition could result in price reductions, fewer customer orders, reduced gross margin and loss of market share, any of which could cause our business to suffer. We may not be able to compete successfully, and competitive pressures may harm our business. Some of our current and potential competitors have greater name recognition, longer operating histories, larger customer bases and significantly greater financial, technical, marketing, public relations, sales, distribution and other resources than us. In addition, some of our potential competitors are among the largest and most well capitalized software companies in the world. FAILURE TO FULLY DEVELOP OR MAINTAIN KEY BUSINESS RELATIONSHIPS COULD LIMIT OUR ABILITY TO SELL ADDITIONAL LICENSES THAT COULD DECREASE OUR REVENUES AND INCREASE OUR SALES AND MARKETING COSTS. We believe that our success in penetrating our target markets depends in part on our ability to develop and maintain business relationships with software vendors, resellers, systems integrators, distribution partners and customers. If we fail to continue developing these relationships, our growth could be limited. We have entered into agreements with third parties relating to the integration of our products with their product offerings, distribution, reselling and consulting. We are currently deriving revenues from these agreements but we may not be able to derive significant revenues in the future from these agreements. In addition, our growth may be limited if prospective clients do not accept the solutions offered by our strategic partners. OUR MARKET MAY EXPERIENCE RAPID TECHNOLOGICAL CHANGES THAT COULD CAUSE OUR PRODUCTS TO FAIL OR REQUIRE US TO REDESIGN OUR PRODUCTS, WHICH WOULD RESULT IN INCREASED RESEARCH AND DEVELOPMENT EXPENSES. Our market is characterized by rapid technological change, dynamic client needs, and frequent introductions of new products and product enhancements. If we fail to anticipate or respond adequately to technology developments and client requirements, or if our product development or introduction is delayed, we may have lower revenues. Client product requirements can change rapidly as a result of computer hardware and software innovations or changes in and the emergence, evolution and adoption of new industry standards. For example, we offer Windows NT versions of our products due to the market acceptance of Windows NT over the last several years. While we interface smoothly with UNIX systems, we currently do not provide UNIX versions of our software. The actual or anticipated introduction of new products has resulted and will continue to result in some reformulation of our product offerings. Technology and industry standards can make existing products obsolete or unmarketable or result 23 in delays in the purchase of such products. As a result, the life cycles of our products are difficult to estimate. We must respond to developments rapidly and continue to make substantial product development investments. As is customary in the software industry, we have previously experienced delays in introducing new products and features, and we may experience such delays in the future that could impair our revenue and operating results. OUR PRODUCTS COULD BE SUSCEPTIBLE TO ERRORS OR DEFECTS THAT COULD RESULT IN LOST REVENUES, LIABILITY OR DELAYED OR LIMITED MARKET ACCEPTANCE. Complex software products such as ours often contain errors or defects, particularly when first introduced or when new versions or enhancements are released. In the past, some of our products have contained errors and defects that have delayed implementation or required us to expend additional resources to correct the problems. Despite internal testing and testing by current and potential clients, and despite the history of use by our installed base of customers, our current and future products may contain as yet undetected serious defects or errors. Any such defects or errors could result in lost revenues, liability or a delay in market acceptance of these products, any of which would have a material adverse effect on our business, operating results and financial condition. The performance of our products also depends in part upon the accuracy and continued availability of third-party data. We rely on third parties that provide information such as street and address locations and mapping functions that we incorporate into our products. If these parties do not provide accurate information, or if we are unable to maintain our relationships with them, our reputation and competitive position in our industry could suffer and we could be unable to develop or enhance our products as required. OUR INTELLECTUAL PROPERTY COULD BE USED BY THIRD PARTIES WITHOUT OUR CONSENT BECAUSE PROTECTION OF OUR INTELLECTUAL PROPERTY IS LIMITED. Our success and ability to compete are substantially dependent upon our internally developed technology, which we protect through a combination of copyright, trade secret and trademark law. However, we may not be able to adequately protect our intellectual property rights, which may significantly harm our business. Specifically, we may not be able to protect our trademarks for our company name and our product names, and unauthorized parties may attempt to copy or otherwise obtain and use our products or technology. Policing unauthorized use of our products and technology is difficult, particularly in countries outside the U.S., and we cannot be certain that the steps we have taken will prevent infringement or misappropriation of our intellectual property rights. Our end-user licenses are designed to prohibit unauthorized use, copying or disclosure of our software and technology in the United States, Israel and other foreign countries. However, these provisions may be unenforceable under the laws of some jurisdictions and foreign countries. Unauthorized third parties may be able to copy some portions of our products or reverse engineer or obtain and use information and technology that we regard as proprietary. Third parties could also independently develop competing technology or design around our technology. If we are unable to successfully detect infringement and/or to enforce our rights to our technology, we may lose competitive position in the market. We cannot assure you that our means of protecting our intellectual property rights in the United States, Israel or elsewhere will be adequate or that competing companies will not independently develop similar technology. In addition, some of our licensed users may allow additional unauthorized users to use our software, and if we do not detect such use, we could lose potential license fees. OUR TECHNOLOGY AND OTHER INTELLECTUAL PROPERTY MAY BE SUBJECT TO INFRINGEMENT CLAIMS. Substantial litigation regarding technology rights and other intellectual property rights exists in the software industry both in terms of infringement and ownership issues. A successful claim of patent, copyright or trademark infringement or conflicting ownership rights against us could require us to make changes in our business or significantly harm our business. We believe that our products do not infringe the intellectual property rights of third parties. However, we cannot assure you that we will prevail in all future intellectual property disputes. We expect that software products may be increasingly subject to third-party infringement or ownership claims as the number of competitors in our industry segment grows and the functionality of products in different industry segments overlaps. Third parties may make a claim of infringement or conflicting ownership rights against us with respect to our products and technology. Any claims, with or without merit, could: 24 o be time-consuming to defend; o result in costly litigation; o divert management's attention and resources; or o cause product shipment delays. Further, if an infringement or ownership claim is successfully brought against us, we may have to pay damages or royalties, enter into a licensing agreement, and/or stop selling the product or using the technology at issue. Any such royalty or licensing agreements may not be available on commercially reasonable terms, if at all. From time to time, we may encounter disputes over rights and obligations concerning intellectual property. We also indemnify some of our customers against claims that our products infringe the intellectual property rights of others. We have only conducted a partial search for existing patents and other intellectual property registrations, and we cannot assure you that our products do not infringe any issued patents. In addition, because patent applications in the United States and Israel are not publicly disclosed until the patent is issued, applications may have been filed which would relate to our products. OUR BUSINESS MAY BECOME INCREASINGLY SUSCEPTIBLE TO NUMEROUS RISKS ASSOCIATED WITH INTERNATIONAL OPERATIONS. Significant portions of our operations occur outside the United States. Our facilities are located in North America, Israel, the European continent, and the United Kingdom, and our executive officers and other key employees are dispersed throughout the world. This geographic dispersion requires significant management resources that may place us at a disadvantage compared to our locally based competitors. In addition, our international operations are generally subject to a number of risks, including: o foreign currency exchange rate fluctuations; o longer sales cycles; o multiple, conflicting and changing governmental laws and regulations; o expenses associated with customizing products for foreign countries; o protectionist laws and business practices that favor local competition; o difficulties in collecting accounts receivable; and o political and economic instability. We expect international revenues to continue to account for a significant percentage of total revenues and we believe that we must continue to expand our international sales and professional services activities in order to be successful. Our international sales growth will be limited if we are unable to expand our international sales management and professional services organizations, hire additional personnel, customize our products for local markets and establish relationships with additional international distributors, consultants and other third parties. If we fail to manage our geographically dispersed organization, we may fail to meet or exceed our business plan and our revenues may decline. ANY FUTURE ACQUISITIONS OF COMPANIES OR TECHNOLOGIES MAY RESULT IN DISTRACTION OF OUR MANAGEMENT AND DISRUPTIONS TO OUR BUSINESS. Although not currently under consideration, we may acquire or make investments in complementary businesses, technologies, services or products if appropriate opportunities arise. From time to time we may engage in discussions and negotiations with companies regarding our acquiring or investing in such companies' businesses, products, services or technologies. We cannot make assurances that we will be able to identify future suitable acquisition or investment candidates, or if we do identify suitable candidates, that we will be able to make such acquisitions or investments on commercially acceptable terms or at all. Our management has limited experience in acquiring companies or technologies. If we acquire or invest in another company, we could have difficulty assimilating that company's personnel, operations, technology or products and service offerings. In addition, the key personnel of the acquired company may decide not to work for us. These difficulties could disrupt our ongoing business, distract our management and employees, increase our expenses and adversely affect our results of operations. Furthermore, we may incur indebtedness to pay for any future acquisitions. As of the date of this statement, we have neither begun discussions nor entered an agreement to make any such material investment or acquisition transaction. FUTURE ACQUISITIONS MAY RESULT IN DILUTION TO OUR CURRENT SHAREHOLDERS. In the future we may acquire complementary business through the issuance of additional ordinary shares. Additional issuances of ordinary shares could decrease the value of our ordinary shares and reduce the net 25 tangible book value per share. Consequently, an acquisition in which we issue additional shares could actually decrease the value of your investment in ClickSoftware. As of the date of this statement, we have neither begun discussions nor entered an agreement to make any material acquisition that would result in the issuance of additional shares. WE ARE INCORPORATED IN ISRAEL AND HAVE IMPORTANT FACILITIES AND RESOURCES LOCATED IN ISRAEL, WHICH COULD BE NEGATIVELY AFFECTED DUE TO MILITARY OR POLITICAL TENSIONS. We are incorporated under the laws of the State of Israel and our research and development facilities as well as significant executive offices are located in Israel. Although substantial portions of our sales currently are to customers outside of Israel, political, economic and military conditions in Israel could nevertheless directly affect our operations. Since the establishment of the State of Israel in 1948, a number of armed conflicts have taken place between Israel and its Arab neighbors and a state of hostility, varying in degree and intensity, has led to security and economic problems for Israel. Since September 2000, a continuous armed conflict with the Palestinian authority has been taking place. Despite our history of avoiding adverse effects, in the future we could be adversely affected by any major hostilities involving Israel, the interruption or curtailment of trade between Israel and its trading partners, a significant increase in inflation, or a significant downturn in the economic or financial condition of Israel. Despite past progress towards peace between Israel and its Arab neighbors, the future of these peace efforts is uncertain. Several Arab countries still restrict business with Israeli companies, which may limit our ability to make sales in those countries. We could be adversely affected by restrictive laws or policies directed towards Israel or Israeli businesses. CERTAIN OF OUR OFFICERS AND EMPLOYEES ARE REQUIRED TO SERVE IN THE ISRAEL DEFENSE FORCES AND THIS COULD FORCE THEM TO BE ABSENT FROM OUR BUSINESS FOR EXTENDED PERIODS. David Schapiro, our Executive Vice President, Markets and Product, and Hannan Carmeli, our Senior Vice President, Product Services and Operations, as well as other male employees located in Israel are currently obligated to perform up to 39 days of annual reserve duty in the Israel Defense Forces and are subject to being called for active military duty at any time. The loss or extended absence of any of our officers and key personnel due to these requirements could harm our business. WE ARE SUBJECT TO A RECENTLY ADOPTED NEW COMPANIES LAW, WHICH HAS NOT YET BEEN INTERPRETED. Because we are incorporated under the laws of the State of Israel, the Companies Law of Israel, which became effective on February 1, 2000, governs your rights as a shareholder. Certain obligations and fiduciary duties of directors, officers and shareholders under the new Companies Law are new and have not been interpreted or reviewed by the Israeli courts. In addition, not all of the regulations have been promulgated to date. As a result, our shareholders may have more difficulty and uncertainty in protecting their interests in the case of actions by our directors, officers or controlling shareholders or third parties than would shareholders of a corporation incorporated in a state or other jurisdiction in the United States. WE ARE SUBJECT TO A RECENTLY ADOPTED NEW TAX LAW, THE CONSEQUENCES OF WHICH ARE NOT CLEAR. On July 24, 2002, the Israeli parliament, the Knesset, enacted the Law for Amendment of the Income Tax Ordinance. The amendment substantially changes Israeli taxation in Israel in several areas, including: (a) gradual reduction of the direct tax burden on personal work income; (b) taxation of the capital market and savings; (c) increased taxation of income outside of Israeli residents outside Israel; (d) elimination of many exemptions and preferential tax rates; and (e) encouragement of business and technological activities. The Amendment is extensive and significantly changes part of the current tax principles under Israeli tax law. In order to implement part of the amendment, the Minister of Finance was authorized to promulgate regulations under the amendment. Such regulations have not been promulgated yet. The amendment was enacted and major parts of it will become effective on January 1, 2003. The Company is currently reviewing the possible implications of the amendment. However, it is not possible, at this stage, to estimate the effect of this amendment on the financial statements. THE RATE OF INFLATION IN ISRAEL MAY NEGATIVELY IMPACT OUR COSTS IF IT EXCEEDS THE RATE OF DEVALUATION OF THE NIS AGAINST THE DOLLAR. Substantially all of our revenues are denominated in dollars or are dollar-linked, but a significant portion of our research and development expense is incurred in New Israeli Shekels ("NIS") and a portion of our revenues and expenses 26 is incurred in British Pounds and the European Community Euro. The results of our operations are subject to fluctuations in these exchange rates which are influenced by various global economic factors, including inflation rates and economic growth within each nation. In 2000, 27%, and in 2001, 24% of our costs were incurred in NIS. As a result, we are exposed to the risk that the rate of inflation in Israel will exceed the rate of devaluation of the NIS in relation to the dollar or that the timing of this devaluation will lag behind inflation in Israel. In that event, the dollar cost of our operations in Israel will increase and our dollar-measured results of operations will be adversely affected. WE ARE AN INTERNATIONAL COMPANY AND OUR INTERNATIONAL OPERATIONS ARE EXPANDING. OUR RISK EXPOSURE TO FOREIGN CURRENCY FLUCTUATIONS IS INCREASING, AND WE MAY NOT BE ABLE TO FULLY MITIGATE THE RISK. Our revenue from the UK has grown both on an absolute dollar basis as well as a percentage of total revenues. We are expanding operations in other areas of Europe, and income and expenses recognized in the European Community Euro will increase. In 2001, 26% of our costs were incurred in GBP and Euro. We incur a portion of our expenses, principally salaries and related personnel expenses in Israel, in NIS. In 2001, 24% of our costs were incurred in NIS. We are also experiencing a growth in revenue and expenses in Israel, and we anticipate recognizing revenue from other international sources. Presently our risk to foreign currency fluctuations is minimal, but if our foreign accounts receivable balances increase, the risk will increase. We cannot assure that we will be able to adequately protect ourselves against such risk. THE GOVERNMENT PROGRAMS IN WHICH WE CURRENTLY PARTICIPATE AND TAX BENEFITS WHICH WE CURRENTLY RECEIVE REQUIRE US TO SATISFY PRESCRIBED CONDITIONS AND MAY BE DELAYED, TERMINATED OR REDUCED IN THE FUTURE. THIS WOULD INCREASE OUR COSTS AND TAXES. We receive grants from the Government of the State of Israel through the Office of the Chief Scientist of the Ministry of Industry and Trade, or the Chief Scientist, for the financing of a significant portion of our research and development expenditures in Israel, and we may apply for additional grants in the future. We cannot assure you that we will continue to receive grants at the same rate or at all. The Chief Scientist budget has been subject to reductions that may affect the availability of funds for Chief Scientist grants in the future. The percentage of our research and development expenditures financed using grants from the Chief Scientist may decline in the future, and the terms of such grants may become less favorable. In connection with research and development grants received from the Chief Scientist, we must make royalty payments to the Chief Scientist on the revenues derived from the sale of products, technologies and services developed with the grants from the Chief Scientist. From time to time, the Government of Israel changes the rate of royalties we must pay, so we are unable to accurately predict this rate. In addition, our ability to manufacture products or transfer technology outside Israel without the approval of the Chief Scientist is restricted under law. Any manufacture of products or transfer of technology outside Israel will also require the company to pay increased royalties to the Chief Scientist up to 300%. We currently conduct all of our manufacturing activities in Israel and intend to continue doing so in the foreseeable future and therefore do not believe there will be any increase in the amount of royalties we pay to the Chief Scientist. Currently the office of the Chief Scientist does not consider the licensing of our software in the ordinary course of business a transfer of technology and we do not intend to transfer any technology outside of Israel. Consequently, we do not anticipate having to pay increased royalties to the Chief Scientist for the foreseeable future. In connection with our grant applications, we have made representations and covenants to the Chief Scientist regarding our research and development activities in Israel. The funding from the Chief Scientist is subject to the accuracy of these representations and covenants. If we fail to comply with any of these conditions, we could be required to refund payments previously received together with interest and penalties and would likely be denied receipt of these grants thereafter. WE ANTICIPATE RECEIVING TAX BENEFITS FROM THE GOVERNMENT OF THE STATE OF ISRAEL, HOWEVER THESE BENEFITS MAY BE DELAYED, REDUCED OR TERMINATED IN THE FUTURE. Pursuant to the Law for the Encouragement of Capital Investments, the Government of the State of Israel through the Investment Center has granted "Approved Enterprise" status to three of our existing capital investment programs. Consequently, we are eligible for certain tax benefits for the first several years in which we generate taxable income. We have not, however, begun to generate taxable income for purposes of this law and we do not expect to utilize these tax benefits for the near future. Once we begin to generate taxable income, our financial condition could suffer if our tax benefits were significantly reduced. The benefits available to an approved enterprise are dependent upon the fulfillment of certain conditions and criteria. If we fail to 27 comply with these conditions and criteria, the tax benefits that we receive could be partially or fully canceled and we could be forced to refund the amount of the benefits we received, adjusted for inflation and interest. From time to time, the Government of Israel has discussed reducing or limiting the benefits. We cannot assess whether these benefits will be continued in the future at their current levels or at all. IT MAY BE DIFFICULT TO ENFORCE A U.S. JUDGMENT AGAINST US, OUR OFFICERS AND DIRECTORS AND THE ISRAELI ACCOUNTANTS NAMED AS EXPERTS IN THIS STATEMENT OR TO ASSERT U.S. SECURITIES LAWS CLAIMS IN ISRAEL OR SERVE PROCESS ON SUBSTANTIALLY ALL OF OUR OFFICERS AND DIRECTORS AND THESE ACCOUNTANTS. We are incorporated in Israel and maintain significant operations in Israel. Some of our executive officers and directors and the Israeli accountants named as experts in this statement reside outside of the United States and a significant portion of our assets and the assets of these persons are located outside the United States. Therefore, it may be difficult for an investor, or any other person or entity, to enforce a U.S. court judgment against us or any of those persons or to effect service of process upon these persons in the United States, based upon the civil liability provisions of the U.S. federal securities laws in an Israeli court. Additionally, it may be difficult for an investor, or any other person or entity, to enforce civil liabilities under U.S. federal securities laws in original actions instituted in Israel. We have appointed ClickSoftware Inc., our U.S. subsidiary, as our agent to receive service of process in any action against us arising out of our original June 22, 2000 initial public offering. We have not given our consent for our agent to accept service of process in connection with any other claim. Furthermore, if a foreign judgment is enforced by an Israeli court, it will be payable in NIS. OUR OFFICERS, DIRECTORS AND AFFILIATED ENTITIES OWN A LARGE PERCENTAGE OF OUR COMPANY AND COULD SIGNIFICANTLY INFLUENCE THE OUTCOME OF ACTIONS. As of December 31, 2001, our executive officers, directors and entities affiliated with them beneficially owned approximately 33.6% of our outstanding ordinary shares. These shareholders, if acting together, would be able to significantly influence all matters requiring approval by our shareholders, including the election of directors. This concentration of ownership may also have the effect of delaying or preventing a change of control of our company, which could have a material adverse effect on our stock price. These actions may be taken even if our other investors oppose them. WE ARE SUBJECT TO ANTI-TAKEOVER PROVISIONS THAT COULD DELAY OR PREVENT AN ACQUISITION OF US, EVEN IF AN ACQUISITION WOULD BE BENEFICIAL TO OUR SHAREHOLDERS. Provisions of Israeli corporate and tax law and of our articles of association may have the effect of delaying, preventing or making more difficult a merger or other acquisition of us, even if doing so would be beneficial to our shareholders. In addition, any merger or acquisition of us will require the prior consent of the Chief Scientist. Israeli law regulates mergers, votes required to approve a merger, acquisition of shares through tender offers and transactions involving significant shareholders. In addition, our articles of association provide for a staggered board of directors and for restrictions on business combinations with interested shareholders. Any of these provisions may make it more difficult to acquire our company. Accordingly, an acquisition of us could be delayed or prevented even if it would be beneficial to our shareholders. OTHER ORDINARY SHARES MAY BE SOLD IN THE FUTURE. THIS COULD DEPRESS THE MARKET PRICE FOR OUR ORDINARY SHARES. As of June 30, 2002, we had 26,338,373 (net of 39,000 shares held in treasury), ordinary shares outstanding, including shares held by a trustee for issuance under outstanding options. In addition, as of June 30, 2002, we had 2,389,305 ordinary shares issuable upon exercise of outstanding options, and 1,634,979 additional ordinary shares reserved for issuance pursuant to our stock option plans and employee share purchase plan. If our existing shareholders or we sell a large number of our ordinary shares, the price of our ordinary shares could fall dramatically. Restrictions under the securities laws limit the number of ordinary shares available for sale by our shareholders in the public market. We have filed a Registration Statement on Form S-8 to register for resale the ordinary shares reserved for issuance under our stock option plans. WE HAVE APPLIED TO MOVE OUR LISTING FROM THE NASDAQ NATIONAL MARKET TO THE NASDAQ SMALLCAP MARKET, WHICH COULD ADVERSELY AFFECT THE ABILITY TO TRADE AND THE PRICE OF OUR ORDINARY SHARES. On August 12, 2002, because we were unable to meet the continued listing criteria for the Nasdaq National Market, we applied to move our listing to the Nasdaq SmallCap Market. There are no assurances that our application will be approved or that we will be able to meet the Nasdaq SmallCap Market continued listing criteria in the future. As a result of this proposed move to the Nasdaq SmallCap Market, because of certain secondary trading restrictions, our ordinary 28 shares may become harder to buy and sell. We cannot predict how the trading market for our ordinary shares will be affected by our proposed move to the National SmallCap Market, but decreased trading volume may cause the price of our ordinary shares to fall. OUR NEED FOR ADDITIONAL FINANCING IS UNCERTAIN, AS IS OUR ABILITY TO RAISE FURTHER FINANCING IF REQUIRED. We believe that our current cash balances will be sufficient to fund our expenses until we reach profitability. However, we cannot assure you that we will attain sufficient revenues to achieve or maintain profitability, particularly given current economic conditions and potential reductions in information technology spending by our current and prospective customers. We may need to raise additional capital to finance our operations or for strategic purposes, and we may do so by selling additional equity or debt securities or by increasing the size of our credit facility. If additional funds are raised through the issuance of equity or debt securities, these securities could have rights; preferences and privileges senior to those of holders of ordinary shares, and the terms of these securities could impose restrictions on our operations. The sale of additional equity or convertible debt securities could result in additional dilution to our shareholders. In addition, we cannot be certain that additional financing will be available in amounts or on terms acceptable to us, if at all. If we are unable to obtain this additional financing, we may be required to reduce the scope of our planned product development and marketing efforts, which could harm our business, financial condition or operating results. If the economy continues to weaken or, for any other reason, we are unable to meet our business goals, we may have to raise additional funds to respond to business contingencies and may include the need to: o fund additional marketing expenditures; o develop new or enhance existing products and services; o enhance our operating infrastructure; o hire additional personnel; o respond to competitive pressures; o acquire complementary businesses or necessary technologies; or o fund more rapid expansion. WE CANNOT ASSURE YOU THAT ADDITIONAL FINANCING WILL BE AVAILABLE ON TERMS FAVORABLE TO US, OR AT ALL. If adequate funds are not available or are not available on acceptable terms, our ability to fund our operations, take advantage of unanticipated opportunities, develop or enhance our products and services or otherwise respond to competitive pressures would be significantly limited. Additionally, prior to the issuance of additional equity or convertible debt securities to entities outside of Israel, we will need to obtain approval from the Chief Scientist of the State of Israel and there can be no assurance that we will be able to obtain this consent in the future. IF WE ARE CHARACTERIZED AS A PASSIVE FOREIGN INVESTMENT COMPANY, OUR UNITED STATES SHAREHOLDERS WILL BE SUBJECT TO ADVERSE TAX CONSEQUENCES. If, for any taxable year, either, (1) 75% or more of our gross income is passive income or (2) 50% or more of the fair market value of our assets, including cash (even if held as working capital), produce or are held to produce passive income, we may be characterized as a "passive foreign investment company" ("PFIC") for United States federal income tax purposes. We do not believe that we currently are a PFIC nor do we anticipate that we will be characterized a PFIC in the future, but, if we do, our shareholders will be subject to adverse United States tax consequences. If we were to be treated as a PFIC, our shareholders will be required, in certain circumstances, to pay an interest charge together with tax calculated at maximum rates on certain "excess distributions" including any gain on the sale of ordinary shares. In order to avoid this tax consequence, they (1) may be permitted to make a "qualified electing fund" election (however the company does not currently intend to take the action necessary for our shareholders to make a "qualified electing fund" election, in which case, in lieu of such treatment they would be required to include in their taxable income certain undistributed amounts of our income or (2) may elect to mark-to-market the ordinary shares and recognize ordinary income (or possible ordinary loss) each year with respect to such investment and on the sale or other disposition of the ordinary shares. Prospective investors should consult with their own tax advisors with respect to the tax consequences applicable to them of investing in our ordinary shares. 29 BUSINESS INTERRUPTIONS COULD ADVERSELY AFFECT OUR BUSINESS. Our operations are vulnerable to interruption by fire, earthquake, power loss, telecommunications failure and other events beyond our control. In particular, we have operations in the San Francisco Bay Area, an area that is known to be susceptible to the risk of earthquakes. We do not have a detailed disaster recovery plan. Our facilities in the State of California are currently subject to electrical blackouts as a consequence of a shortage of available electrical power. In the event these blackouts continue or increase in severity, they could disrupt the operations of our affected facilities. In addition, we do not carry sufficient business interruption insurance to compensate us for losses that may occur and any losses or damages incurred by us could have a material adverse effect on our business. OUR STOCK PRICE COULD BE VOLATILE AND COULD DECLINE SUBSTANTIALLY. The stock market has experienced significant price and volume fluctuations, and the market prices of technology companies have been highly volatile. The price at which our ordinary shares trades is likely to be volatile and may fluctuate substantially due to factors such as: o announcements of technological innovations; o announcements relating to strategic relationships; o conditions affecting the software and Internet industries; o trends related to the fluctuations of stock prices of companies such as ours; o our historical and anticipated quarterly and annual operating results; o variations between our actual results and the expectations of investors or published reports or analyses of ClickSoftware; o announcements by us or others affecting our business, systems or expansion plans; and o general conditions and trends in technology industries. In the past, securities class action litigation has often been instituted against companies following periods of volatility in the market price of their securities. This type of litigation could result in substantial costs and a diversion of management's attention and resources. ITEM 3. QUANTITATIVE AND QUALITATIVE DISCLOSURES ABOUT MARKET RISK FOREIGN CURRENCY EXCHANGE RATE RISK. We develop products in Israel and sell them primarily in North America and Europe. As a result, our financial results could be affected by factors such as changes in foreign currency exchange rates or weak economic conditions in foreign markets. As most of our sales are currently made in U.S. dollars, a strengthening of the dollar could make our products less competitive in foreign markets. Our interest income is sensitive to changes in the general level of U.S. interest rates, particularly since the majority of our investments are in short-term instruments. We regularly assess these risks and have established policies and business practices to protect against the adverse effects of these and other potential exposures. However, due to the short-term nature of our term investments, we have concluded that there is no material market risk exposure and we do not anticipate material losses as a result of foreign exchange rate fluctuations. Therefore, no quantitative tabular disclosures are required. Additionally, although we do not presently participate in hedging contracts related to foreign currency exchange rates, we may do so in the future to protect against rate fluctuations affecting our foreign currency accounts receivable balances. We do not participate in any speculative investments. INTEREST RATE RISK. As of June 30, 2002, we had cash, cash equivalents and short-term investments of $8.9 million which consist of cash and highly liquid short-term investments. Our short-term investments will decline in value by an immaterial amount if market interest rates increase, and, therefore, our exposure to interest rate changes has been immaterial. Declines of interest rates over time will, however, reduce our interest income from our short-term investments. As of June 30, 2002, we had total short-term loans and current maturities of $33,000. As of June 30,2002 we had $1.0 million unsecured line of credit. The following table provides information about our investment portfolio, cash, and long-term loans as of June 30, 2002 and presents principal cash flows and related weighted averages interest rates by expected maturity dates. 30 YEAR OF MATURITY TOTAL CARRYING 2002 2003 AFTER 2003 VALUE (in thousands of dollars) A) CASH AND CASH EQUIVALENTS AND INVESTMENT PORTFOLIO: - ------------------------------------------------------ Cash and equivalents $ 4,789 - - $ 4,789 Average interest rate 2.0% - - 2.0% Commercial Papers $ 1,800 - - $ 1,800 Average interest rate 2.0% - - 2.0% Bank Deposits - $ 2,000 - $ 2,000 Average interest rate - 2.2% - 2.2% Corp Bonds $ 307 - - $ 307 Average interest rate 2.2% - - 2.2% B) TERM DEBTS: - -------------- N.I.S indexed loans $ 2 $ 2 - 4 Average interest rate 5.4% 5.4% - 5.4% Leases US$ $ 12 $ 1 - $ 13 Average interest rate 7.1% 7.1% - 7.1% Leases GBP $ 10 $ 6 - $ 16 Average interest rate 3.5% 3.5% - 3.5% 31 PART II. OTHER INFORMATION ITEM 1. Legal Proceedings None ITEM 2. Changes in Securities and Use of Proceeds None ITEM 4. Submission of matters to a vote of security holders None ITEM 6. Exhibits and Reports on Form 8-K (a) Exhibits: Exhibit Index Exhibit Number Description 99.1 Certification of the Chief Executive Officer pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002. 99.2 Certification of the Chief Financial Officer pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002. (b) Reports on Form 8 - K: No reports on Form 8-K were filed with the Securities and Exchange Commission during the three months ended June 30, 2002. 32 SIGNATURES Pursuant to the requirements of the Securities Exchange Act of 1934, the Registrant has duly caused this report to be signed on its behalf by the undersigned thereunto duly authorized. CLICKSOFTWARE TECHNOLOGIES LTD. (Registrant) By: /s/ SHMUEL ARVATZ ---------------------- Name: Shmuel Arvatz Title: Executive Vice President and Chief Financial Officer Date: February 27, 2003 33 CERTIFICATIONS I, Moshe BenBassat, certify that: 1. I have reviewed this quarterly report on Form 10-Q/A of ClickSoftware Technologies Ltd.; 2. Based on my knowledge, this quarterly report does not contain any untrue statement of a material fact or omit to state a material fact necessary to make the statements made, in light of the circumstances under which such statements were made, not misleading with respect to the period covered by this quarterly report; and 3. Based on my knowledge, the financial statements, and other financial information included in this quarterly report, fairly present in all material respects the financial condition, results of operations and cash flows of the registrant as of, and for, the periods presented in this quarterly report. February 27, 2003 By: /s/ Moshe BenBassat ------------------------ Moshe BenBassat Chairman and Chief Executive Officer 34 I, Shmuel Arvatz, certify that: 1. I have reviewed this quarterly report on Form 10-Q/A of ClickSoftware Technologies Ltd.; 2. Based on my knowledge, this quarterly report does not contain any untrue statement of a material fact or omit to state a material fact necessary to make the statements made, in light of the circumstances under which such statements were made, not misleading with respect to the period covered by this quarterly report; and 3. Based on my knowledge, the financial statements, and other financial information included in this quarterly report, fairly present in all material respects the financial condition, results of operations and cash flows of the registrant as of, and for, the periods presented in this quarterly report. February 27, 2003 By: /s/ Shmuel Arvatz ---------------------- Shmuel Arvatz Executive Vice President and Chief Financial Officer 35