UNITED STATES SECURITIES AND EXCHANGE COMMISSION Washington, D.C. 20549 FORM 20-F ANNUAL REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the fiscal year ended December 31, 2006 Commission file number: 000 30827 ClickSoftware Technologies Ltd. (Exact name of Registrant as specified in its charter) State of Israel (Jurisdiction of incorporation or organization) 11 Ben Gurion Street Givat Shmuel, 54017 Israel (Address of principal executive offices) Securities registered or to be registered pursuant to Section 12(b) of the Act: Title of each class Name of each exchange on which registered - ------------------- --------------------- Ordinary Shares, par value of NIS 0.02 Nasdaq Stock Market Securities registered or to be registered pursuant to Section 12(g) of the Act: None Securities for which there is a reporting obligation pursuant to Section 15(d) of the Act: None. Indicate the number of outstanding shares of each of the issuer's classes of capital or common stock as of the period covered by the annual report. 27,994,626 Ordinary Shares, par value NIS 0.02 per share Indicate by check mark whether the registrant is a well-known seasoned issuer, as defined in Rule 405 of the Securities Act. | | Yes |X| No If this report is an annual or transition report, indicate by check mark if the registrant is not required to file reports pursuant to Section 13 or 15(d) of the Securities Exchange Act of 1934. | | Yes |X| No Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days. |X| Yes | | No _______________________________________________________________________________ 20-F ClickSoftware Technologies Ltd. Page 1 Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, or a non-accelerated filer (as defined in Rule 12b-2 of the Act). | | Large Accelerated Filer | | Accelerated Filer |X| Non-Accelerated Filer Indicate by check mark which financial statement item the registrant has elected to follow. |_| Item 17 |X| Item 18 If this is an annual report, indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Exchange Act). |_| Yes |X| No _______________________________________________________________________________ 20-F ClickSoftware Technologies Ltd. Page 2 TABLE OF CONTENTS ----------------- Item Number Title Page - ----------- ----- ---- PART ONE Item 1. Identity of Directors, Senior Management and Advisers..... 4 Item 2. Offer Statistics and Expected Timetable................... 4 Item 3. Key Information........................................... 4 Item 4. Information on the Company................................ 16 Item 4A. Unresolved Staff Comments ................................ 22 Item 5. Operating and Financial Review and Prospects ............. 22 Item 6. Directors, Senior Management and Employees ............... 33 Item 7. Major Shareholders and Related Party Transactions ........ 38 Item 8. Financial Information..................................... 40 Item 9. The Offer and Listing..................................... 40 Item 10. Additional Information.................................... 41 Item 11. Quantitative and Qualitative Disclosures About Market Risk......................................... 52 Item 12. Description of Securities Other than Equity Securities ... 52 PART TWO Item 13. Defaults, Dividend Arrearages and Delinquencies ......... 53 Item 14. Material Modifications to the Rights of Security Holders and Use of Proceeds ..................................... 53 Item 15. Controls and Procedures.................................. 53 Item 16A. Audit Committee Financial Expert ........................ 53 Item 16B. Code of Ethics........................................... 53 Item 16C. Principal Accountant Fees and Services................... 53 Item 16D. Exemptions from the Listing Standards for Audit Committees ........................................ 54 Item 16E. Purchases of Equity Securities by the Issuer and Affiliated Purchasers ............................... 54 PART THREE Item 17. Financial Statements..................................... 55 Item 18. Financial Statements..................................... 55 Item 19. Exhibits................................................. 73 _______________________________________________________________________________ 20-F ClickSoftware Technologies Ltd. Page 3 PART I ------ ITEM 1. IDENTITY OF DIRECTORS, SENIOR MANAGEMENT AND ADVISERS Not applicable. ITEM 2. OFFER STATISTICS AND EXPECTED TIMETABLE Not applicable. ITEM 3. KEY INFORMATION 3A. Selected financial data Our historical consolidated financial statements are prepared in accordance with generally accepted accounting principles in the United States ("GAAP") and are presented in U.S. dollars. The selected historical consolidated financial information as of December 31, 2005 and 2006 and for each of the three years ended December 31, 2004, 2005 and 2006 have been derived from, and should be read in conjunction with, the consolidated financial statements of ClickSoftware Technologies Ltd. and notes thereto appearing elsewhere in this annual report. The selected financial data as of December 31, 2002, 2003 and 2004 and for each of the years ended December 31, 2002 and 2003 have been derived from the audited financial statements of ClickSoftware Technologies Ltd. not included in this annual report. The information presented below is qualified by the more detailed historical consolidated financial statements set forth in this annual report, and should be read in conjunction with those consolidated financial statements, the notes thereto and the discussion under Item 5 - Operating and Financial Review and Prospects - included elsewhere in this annual report. _______________________________________________________________________________ 20-F ClickSoftware Technologies Ltd. Page 4 Consolidated Statement of Operations Data - Year Ended December 31 (in thousands of U.S. dollars, except per share data) 2006 2005 2004 2003 2002 ---- ---- ---- ---- ---- Revenues $ 32,431 $ 24,067 $ 22,705 $ 22,410 $ 15,753 Cost of revenues 12,561 9,792 7,504 7,593 6,773 ------------- ------------ ------------ ------------ ------------- Gross profit 19,870 14,275 15,201 14,817 8,980 ------------- ------------ ------------ ------------ ------------- Research and Development expenses, 4,113 3,128 2,710 1,926 2,850 net Selling and Marketing expenses 10,337 10,124 8,939 7,840 10,485 General and Administrative expenses 3,671 3,138 2,818 3,569 3,330 Restructuring and assets impairment - - - - 2,665 ------------- ------------ ------------ ------------ ------------- Total operating expenses 18,121 16,390 14,467 13,335 19,330 ------------- ------------ ------------ ------------ ------------- Operating income (loss) 1,749 (2,115) 734 1,482 (10,350) Interest and other income, net 484 122 179 259 252 ------------- ------------ ------------ ------------ ------------- Net income (loss) before taxes 2,233 (1,993) 913 1,741 (10,098) Taxes on income 95 - - - - ------------- ------------ ------------ ------------ ------------- Net income (loss) $ 2,138 $(1,993) $ 913 $1,741 $(10,098) ------------- ------------ ------------ ------------ ------------- Basic net income (loss) per share $ 0.08 $ (0.07) $ 0.03 $ 0.07 $ (0.40) Diluted net income (loss) per share $ 0.08 $ (0.07) $ 0.03 $ 0.06 $ (0.40) Shares used in computing basic net income (loss) per share 27,767,748 27,514,262 27,202,804 25,847,758 25,553,891 ------------- ------------ ------------ ------------ ------------- Shares used in computing diluted net income (loss) per share 28,442,887 27,514,262 28,336,450 26,874,351 25,553,891 ------------- ------------ ------------ ------------ ------------- Consolidated Balance Sheet Data - Year Ended December 31 (in thousands of U.S. dollars, except for shares data) 2006 2005 2004 2003 2002 ---- ---- ---- ---- ---- Working capital $14,811 $ 8,824 $ 10,328 $ 8,821 $ 5,849 Total assets 28,972 21,004 20,249 17,455 13,957 Long-term liabilities 4,521 1,786 1,677 1,490 1,476 Shareholders' equity 12,541 9,263 10,872 9,613 6,684 Number of shares outstanding 27,994,626 27,634,707 27,403,159 27,080,955 26,373,249 _______________________________________________________________________________ 20-F ClickSoftware Technologies Ltd. Page 5 3B. Capitalization and indebtedness Not applicable. 3C. Reasons for the offer and use of proceeds Not applicable. 3D. Risk factors In conducting our business, we face many risks that may interfere with our business objectives. Some of these risks could materially and adversely affect our business, financial condition and results of operations. We are subject to various risks resulting from changing economic, political, industry, business and financial conditions. The risks and uncertainties described below are not the only ones we face. You should carefully consider the following factors and other information in this annual report before you decide to invest in our ordinary shares. If any of the negative events referred to below occur, our business, financial condition and results of operations could suffer. In any such case, the trading price of our ordinary shares could decline, and you may lose all or part of your investment. We may not be able to maintain profitability. We expect to continue to incur significant sales and marketing and research and development expenses. Some of our expenses, such as administrative and management payroll and rent and utilities, are fixed in the short term and cannot be quickly reduced if we experience revenue declines. As a result, we must generate and maintain growing revenues to maintain profitability, which we may not be able to do. Our quarterly operating results are subject to fluctuations and if we fail to meet the expectations of securities analysts or investors, our share price may decrease. Our quarterly operating results are difficult to predict and are not a good measure for comparison. Our operating history shows that a significant percentage of our quarterly revenues is derived from orders placed towards the end of a given quarter. Frequently, we are reliant upon a sale of significant size to a single customer. A delay in the completion of any such sale past the end of a particular quarter could negatively impact results for that quarter, and such negative impact could be significant. In addition, a portion of our revenues is recognized based on contract accounting, and it is difficult to predict the rate of completion in a given quarter. Because our expenses, such as administrative and management payroll and rent and utilities, are fixed in the short term and cannot be quickly reduced to respond to decreases in revenues, if revenue levels fall below expectations, net income may be disproportionately affected. Even without the delay of a significant sale, our future quarterly operating results may fluctuate significantly and may not meet the expectations of securities analysts or investors. If this occurs, the price of our ordinary shares may decrease. The factors that may cause fluctuations in our quarterly operating results include, but are not limited to, the following: o the volume and timing of customer orders, including a trend toward larger customers generating larger transactions; o internal budget constraints and approval processes of our current and prospective clients; o the length and unpredictability of our sales cycle; o the recognition of a portion of our revenues on a contract accounting basis; o the indirect nature of our sales efforts through our channel and strategic partners; o the mix of revenue generated by product licenses and professional services; o the geographic mix of revenue; _______________________________________________________________________________ 20-F ClickSoftware Technologies Ltd. Page 6 o announcements or introductions of new products or product enhancements by us or our competitors; o price and product competition; o consolidation among our customers; o changes in prices of and the adoption of different pricing strategies for our products and those of our competitors; o timing and amount of sales and marketing expenses; o changes in the composition and success of our business and partner relationships; o technical difficulties or "bugs" affecting the operation of our software; o foreign currency exchange rate fluctuations; and o general economic conditions. Because of the numerous factors that may cause fluctuations in our quarterly operating results, we believe that period-to-period comparisons of our results of operations are not necessarily meaningful and that such comparisons should not be relied upon as an indication of future performance. Our stock price could be volatile and could decline substantially. The stock market has experienced significant price and volume fluctuations, and the market prices of technology companies have been and continue to be particularly highly volatile. The price at which our ordinary shares trade is likely to be volatile and may fluctuate substantially due to factors such as: o announcements of technological innovations; o announcements relating to strategic relationships; o conditions affecting the software industry; o trends related to the fluctuations of stock prices of companies such as ours; o our historical and anticipated quarterly and annual operating results; o our inability to meet guidance or forward looking information, if provided; o sales of our ordinary shares by existing shareholders; o variations between our actual results and the expectations of investors or published reports or analyses regarding our business; o announcements by us or others affecting our business, systems or expansion plans; and o general conditions and trends in technology industries. Our sales cycle is variable, often long, dependent on factors outside our control and involves investment of significant resources on our part, but may never result in actual sales and we may therefore suffer additional losses. Our sales cycle from our initial contact with a potential customer to the signing of a license and related agreements has historically been lengthy and variable, typically three to nine months. We generally must educate our potential customers about the use and benefit of our products and services, which can require the investment of significant time and resources, causing us to incur most of our product development and selling and marketing expenses in advance of a potential sale. In addition, a number of companies decide which products to buy through a request for proposal process. In those situations, we also run the risk of investing significant resources in a proposal that results in a competitor obtaining the desired contract from the customer or in a decision by a customer not to proceed. Sales of licenses are subject to a number of risks outside our control, including budgeting, approval and competitive evaluation processes that typically accompany significant capital expenditures. Historically, a significant portion of our sales in any given quarter occur towards the end of the quarter; if sales forecasted from a specific client for a particular quarter are not realized _______________________________________________________________________________ 20-F ClickSoftware Technologies Ltd. Page 7 in that quarter, we are unlikely to be able to generate revenues from alternate sources in time to compensate for the shortfall. The uncertain outcome of our sales efforts and the length of our sales cycles could result in substantial fluctuations in license revenues. If our sales cycle lengthens, our quarterly operating results may become less predictable and may fluctuate more widely than in the past. Due to the relatively large size of some orders, a lost or delayed sale could have a material adverse effect on our quarterly revenue and operating results. Moreover, to the extent that significant sales occur earlier than expected, revenue and operating results for subsequent quarters could be adversely affected. Our implementation cycle depends on factors outside our control. Depending on the nature and specific needs of a client, the implementation of our products typically takes six to twelve months. During the implementation cycle, there are a number of factors beyond our control that may affect the implementation timeline, including clients' budgetary constraints, clients' internal acceptance reviews, the success and continued internal support of clients' own development efforts, the nature, size and specific needs of a client and the possibility that a client cancels an order. Delays in the implementation timeline may adversely affect our services revenues. In addition, when project accounting is applied, license revenues may be adversely affected by delays in the progress of the implementation. The general economic outlook may adversely affect the demand for our products. Predictions regarding general economic conditions remain uncertain. Unless the economic outlook continues to improve, the rate of growth of information technology spending may stagnate. Consequently, the demand for our products may not grow or may decrease, which would adversely affect our business, financial condition and results of operations. In addition, we may not accurately gauge the effect of general economic conditions on our business. As a result, we may not react to such changing conditions in a timely manner and this may result in an adverse impact on our business, financial condition and results of operations. Any such adverse impacts caused by changing economic conditions may cause the price of our ordinary shares to decline. Failure of the market to accept our products would adversely affect our profitability. Historically, all of our operating revenue has come from sales of, and services related to, our Service Optimization Suite, which enables efficient provisioning of services in enterprise environments. Our Service Optimization Suite includes ClickSchedule, ClickFix, ClickAnalyze, ClickPlan, ClickMobile, ClickRoster, ClickForecast and ClickLocate. We continually improve and enhance our Service Optimization Suite to meet market requirements. Our growth depends on the development of market acceptance of these products. Sales of our products may not continue to develop as we anticipate, or at all. Lack of long-term demand for our products would have a material adverse effect on our business, financial condition and results of operations. We operate in a highly competitive market that is undergoing consolidation. Any reduction in demand for, or prices of, our products could negatively impact our revenues, reduce our gross margins and cause our share price to decline. The market for our products is competitive and rapidly changing. Competition may increase in the future as current competitors expand their product offerings and new companies attempt to enter the market. In addition, smaller competitors have been acquired by large organizations with broader product offerings. Because the market for service and delivery optimization software is evolving, it is difficult to determine what portion of the market each competitor currently controls. However, competition could result in price reductions, fewer customer orders, reduced gross margin and loss of market share, any of which could cause our business, financial condition and results of operations to suffer. We may not be able to compete successfully, and competitive pressures may harm our business. Some of our current and potential competitors have significant competitive advantages over us, which may include greater name recognition, longer operating histories, larger customer bases and significantly greater financial, technical, marketing, public relations, sales, distribution and other resources than us. In addition, some of our potential competitors are among the largest and most well capitalized software companies in the world. If we fail to expand our relationships with third parties that provide implementation and professional services to our clients, we may be unable to increase our revenues. _______________________________________________________________________________ 20-F ClickSoftware Technologies Ltd. Page 8 In order for us to focus more effectively on our core business of developing and licensing software solutions, we must continue to establish relationships with third parties that provide implementation and professional services to our clients. Third-party implementation and consulting firms can also be influential in the choice of resource optimization applications by new clients. If we are unable to establish and maintain effective, long-term relationships with implementation and professional services providers, or if these providers do not meet the needs or expectations of our clients, we may be unable to increase our revenues, which would harm our business, financial condition and results of operations. Even if we establish relationships with these third parties, we may be unable to attain sufficient focus and resources from the third-party providers to meet all of our clients' needs as a result of the limited resources and capacities of many third-party implementation providers. If sufficient resources are unavailable, we will be required to provide these services internally, which could limit our ability to meet other demands. Even if we are successful in developing relationships with third-party implementation and professional services providers, we cannot control the level and quality of service provided by third-party implementation and professional services partners. If we are unable to maintain our relationships with our distributors, value-added resellers or if our distributors' businesses are adversely affected by developments unrelated to us, our sales could be harmed. Our marketing strategy includes selling through distributors and value-added resellers, as well as direct selling by our own sales force. We may not be successful extending the terms of our various agreements or establishing similar relationships with other distributors or value-added resellers if our current agreements are not extended. Changes in our relationships with our distributors, value-added resellers and agents, or other changes to their respective businesses could have a material adverse effect on our business, financial condition or results of operations. Our need for additional financing is uncertain, as is our ability to obtain further financing if required. Our ability to maintain profitability using our currently available balance of cash, cash equivalents and available credit will depend on our ability to maintain or increase our revenues while continuing to control our expenses. If we are not successful in doing so, particularly given the uncertainties regarding future information technology spending by our current and prospective customers, we will need to raise additional capital to finance our operations and may not be able to sell additional equity or debt securities. If we are able to issue equity or debt securities, these securities could have rights, preferences and privileges senior to those of holders of our ordinary shares, and the terms of these securities could impose restrictions on our operations. The sale of additional equity or convertible debt securities would result in additional dilution to the stock holdings of our shareholders. Additionally, prior to the issuance of additional equity or convertible debt securities to entities outside of Israel, we will need to obtain approval from the Office of the Chief Scientist of the Ministry of Industry and Trade (the "Chief Scientist") and we may not be able to obtain this consent in the future. Alternatively, we may seek other forms of financing, such as credit from banks or institutional lenders. Additional financing may not be available in amounts or on terms acceptable to us, if at all. If we are unable to obtain additional financing, we may be required to reduce the scope of our planned product development and marketing efforts, which could harm our business, financial condition or operating results. Failure to fully develop or maintain key business relationships could limit our ability to sell additional licenses, thereby decreasing our revenues and increasing our sales and marketing costs. We believe that our success in penetrating our target markets depends in part on our ability to develop and maintain business relationships with software vendors, resellers, systems integrators, distribution partners and customers. We are dependent on certain suppliers for the development, supply and support of third-party software components that are integrated into our solutions. If we fail to continue developing these relationships, our growth could be limited. We do not have long-term contracts with some of these suppliers, and they are not obligated to provide us with products or services for any specified period of time. We have entered into agreements with third parties relating to the integration of our products with their product offerings, distribution, reselling and consulting. We currently derive revenues from these agreements but we may not be able to derive significant revenues in the future from these agreements. In addition, if any of our software vendors cease production, cease operations or fail to make timely delivery of orders, we may not be able to meet our delivery obligations to our customers, and may lose revenues and suffer damage to our customer relationships. Furthermore, our growth may be limited if prospective clients do not accept the solutions offered by our strategic partners. _______________________________________________________________________________ 20-F ClickSoftware Technologies Ltd. Page 9 We depend on key personnel, and the loss of any key personnel could affect our ability to compete and impair our ability to attract additional key personnel. We believe our future success will depend on the continued service of our executive officers and other key sales and marketing, product development and professional services personnel. The services of our senior management team and key personnel would be very difficult to replace and the loss of any of these employees could harm our business significantly. We have employment agreements with our executive officers. Although these agreements generally require sixty to ninety days notification prior to departure, relationships with these officers and key employees are at will and can be terminated by either party without cause. The loss of any of our key personnel could harm our ability to execute our business strategy and remain competitive. If we fail to expand our professional services organization, we may not be able to service current or additional clients. We cannot be certain that we can attract or retain a sufficient number of highly qualified professional services personnel to meet our business needs. Competition for these employees can be intense, especially in a number of our key markets and locations, including Israel. Clients that license our software typically engage our professional services organization to assist with the installation and operation of our software applications. Our professional services organization also provides assistance to our clients related to the maintenance, management and expansion of their software systems. Future growth in licenses of our software will depend in part on our ability to provide clients with these services. In addition, we will be required to expand our professional services organization to enable us to continue to support our existing installed base of customers. The market for the qualified personnel we require is very competitive because of the limited number of people available with the necessary technical skills and understanding of our products and technology. This is particularly true in Israel where competition for qualified personnel is intense. If we are unable to maintain our professional services organization, our ability to support our service business would be limited. In addition, a lack of professional services resources on implementations of current customers would result in delays in the recognition of revenues under contract accounting. Any future mergers with or acquisitions of companies, products or technologies and the resultant integration process may distract our management and disrupt our business. Our industry has witnessed a substantial amount of merger and acquisition activity over the past few years, a trend which intensified during 2006. The trend of consolidation in our industry may affect our ability to remain competitive. One of our possible business strategies is to consider strategic partnerships, alliances, mergers and/or acquisitions of complementary businesses, products and technologies. Pursuit of such strategies requires significant investments of management time and attention. Mergers with or acquisitions of companies involve a number of risks including the difficulty of assimilating the operations and personnel of the merged or acquired companies and of maintaining uniform standards, controls and policies. There can be no assurance that technology or rights acquired by us will be incorporated successfully into products we introduce or market, that such products will achieve market acceptance or that we will not encounter other problems in connection with such acquisitions. If we consummate one or more significant acquisitions in which the consideration consists of ordinary shares, shareholders would suffer significant dilution of their interests in us. Our market may experience rapid technological changes that could cause our products to fail or require us to redesign our products, which would result in increased research and development expenses. Our market is characterized by rapid technological change, dynamic client needs and frequent introductions of new products and product enhancements. If we fail to anticipate or respond adequately to technology developments and client requirements, or if our product development or introduction is delayed, we may generate decreased revenues. Client product requirements can change rapidly as a result of computer hardware and software innovations or changes in and the emergence, evolution and adoption of new industry standards. The actual or anticipated introduction of new products has resulted and will continue to result in some reformulation of our product offerings. Technology and industry standards can make existing products obsolete or unmarketable or result in delays in the purchase of such products. As a result, the life cycles of our products are difficult to estimate. We must respond to developments rapidly and continue to make substantial product development investments. As is customary in the software industry, we have previously experienced delays in introducing new products and features, and we may experience such delays in the future that could impair our revenue and operating results. Our business, financial condition and results of operations will be _______________________________________________________________________________ 20-F ClickSoftware Technologies Ltd. Page 10 materially and adversely affected if we fail to enhance our product functionality to meet our current and future customer needs. Our products could be susceptible to errors or defects that could result in lost revenues, liability or delayed or limited market acceptance. Complex software products, such as ours, often contain errors or defects, particularly when first introduced or when new versions or enhancements are released. In the past, some of our products have contained errors and defects that have delayed implementation or required us to expend additional resources to correct the problems. Despite internal testing, testing by current and potential clients and the history of use by our installed base of customers, our current and future products may contain as yet undetected serious defects or errors. Any such defects or errors could result in lost revenues, liability or a delay in market acceptance of these products, any of which would have a material adverse effect on our business, financial condition and operating results. The introduction of products with quality or compatibility problems could result in reduced revenues and orders, delays in collecting accounts receivable and additional costs. Despite testing by us or by our customers, errors or defects may be found in our products after commencement of commercial deployment. Errors or defects could result in product redevelopment costs and loss of market demand, delay in market acceptance, loss of market share, and loss of potential new customers. The performance of our products also depends, in part, upon the accuracy and continued availability of third-party data. We rely on third parties that provide information such as street and address locations and mapping functions that we incorporate into our products. If these parties do not provide accurate information, or if we are unable to maintain our relationships with them, our reputation and competitive position in our industry could suffer and we could be unable to develop or enhance our products as required. Our intellectual property could be used by third parties without our consent because protection of our intellectual property is limited. Our success and ability to compete substantially depend upon our internally developed technology, which we protect through a combination of copyright, trade secret and trademark law. However, we may not be able to adequately protect our intellectual property rights, which may significantly harm our business. Specifically, we may not be able to protect our trademarks for our company name and our product names, and unauthorized parties may attempt to copy or otherwise obtain and use our products or technology. Policing unauthorized use of our products and technology is difficult, particularly in countries outside the United States, and the steps we have taken may not prevent infringement or misappropriation of our intellectual property rights. Our end-user licenses are designed to prohibit unauthorized use, copying or disclosure of our software and technology in the United States, Israel and other foreign countries. However, these provisions may be unenforceable under the laws of some jurisdictions and foreign countries. Unauthorized third parties may be able to copy some portions of our products, reverse engineer or obtain and use information and technology that we regard as proprietary. Third parties could also independently develop competing technology or design around our technology. If we are unable to successfully detect infringement and/or to enforce our rights to our technology, we may lose competitive position in the market. Our means of protecting our intellectual property rights in the United States, Israel or elsewhere may not be adequate and competing companies may independently develop similar technology. In addition, some of our licensed users may allow additional unauthorized users to use our software, and if we do not detect such use, we could lose potential license fees. Our channel and strategic partner strategy may expose us to additional risks relating to intellectual property infringement. Our increased reliance on our channel and strategic partners may increase the likelihood of the infringement of our intellectual property. As we deepen our ties with our channel and strategic partners, the number of people who are exposed to and interact with our software and other intellectual property will increase. Despite our best efforts to protect our intellectual property, our channel or strategic partners, or their employees or customers, may copy some portions of our products or otherwise obtain and use information and technology that we regard as proprietary. Our channel or strategic partners might also improperly incorporate portions of our technology into their own products or otherwise exceed the authorized scope of their licenses to our technology. If we are unable to successfully detect and prevent infringement and/or to enforce our rights to our technology, our revenues may be negatively impacted and we may lose competitive position in the market. _______________________________________________________________________________ 20-F ClickSoftware Technologies Ltd. Page 11 Our technology and other intellectual property may be subject to infringement claims. Substantial litigation regarding technology rights and other intellectual property rights exists in the software industry both in terms of infringement and ownership issues. A successful claim of patent, copyright or trademark infringement or conflicting ownership rights against us could cause us to make changes in our business or significantly harm our business, financial condition and results of operations. We believe our products do not infringe the intellectual property rights of third parties. However, we may not prevail in all future intellectual property disputes. We expect that software products may be increasingly subject to third-party infringement or ownership claims as the number of competitors in our industry segment grows and the functionality of products in different industry segments overlaps. Third parties may make a claim of infringement or conflicting ownership rights against us with respect to our products and technology. Any claims, with or without merit, could: o be time-consuming to defend; o result in costly litigation; o divert management's attention and resources; or o cause product shipment delays. Further, if an infringement or ownership claim is successfully brought against us, we may have to pay significant damages or royalties, enter into a licensing agreement, and/or stop selling the product or using the technology at issue. Any such royalty or licensing agreements may not be available on commercially reasonable terms, if at all. From time to time, we may encounter disputes over rights and obligations concerning intellectual property. We also indemnify some of our customers against claims that our products infringe the intellectual property rights of others. We have only conducted a partial search for existing patents and other intellectual property registrations, and our products may infringe issued patents. In addition, because patent applications in the United States and Israel are not publicly disclosed until the patent is issued, applications may have been filed that relate to our products. If our relationships with our key customers are terminated, our revenues will decline and our business will be adversely affected. During 2006, our two largest customers accounted for approximately 12% and 11%, respectively, of our sales. If for any reason, our relationship with either of these customers is terminated, or if any of our key customers reduces purchases of our products, then our business, financial condition and results of operations would be materially and adversely affected. The impact of the termination or reduction of our key customer relationships would be intensified if we were unable to increase sales to other customers in order to offset this termination or reduction. For more information related to our dependence upon key customers, see Note 13 to our consolidated financial statements included elsewhere in this annual report. Our business may become increasingly susceptible to numerous risks associated with international operations. Significant portions of our operations occur outside the United States. Our facilities are located in North America, Israel, the European continent, the United Kingdom and Australia, and our executive officers and other key employees are dispersed throughout the world. This geographic dispersion requires significant management resources that may place us at a disadvantage compared to our locally-based competitors. In addition, our international operations are generally subject to a number of risks, including: o foreign currency exchange rate fluctuations; o longer sales cycles; o multiple, conflicting and changing governmental laws and regulations; o expenses associated with customizing products for foreign countries; o protectionist laws and business practices that favor local competition; _______________________________________________________________________________ 20-F ClickSoftware Technologies Ltd. Page 12 o difficulties in collecting accounts receivable; and o political and economic instability. We expect international revenues to continue to account for a significant percentage of total revenues and we believe we must continue to expand our international sales and professional services activities to be successful. Our international sales growth will be limited if we are unable to expand our international sales management and professional services organizations, hire additional personnel, customize our products for local markets and establish relationships with additional international distributors, consultants and other third parties. If we fail to manage our geographically dispersed organization, we may fail to meet or exceed our business plan and our revenues may decline. We are incorporated in Israel and have important facilities and resources located in Israel, which could be negatively affected due to military or political tensions. We are incorporated under the laws of the State of Israel and our research and development facilities, as well as significant executive offices, are located in Israel. Although substantially all of our sales are to customers located outside of Israel, political, economic and military conditions in Israel could nevertheless adversely affect our business, financial condition and results of operations. Since the establishment of the State of Israel in 1948, a number of armed conflicts have taken place between Israel and its Arab neighbors and a state of hostility, varying in degree and intensity, has led to security and economic problems for Israel. Historically, Arab states have boycotted any direct trade with Israel and to varying degrees have imposed a secondary boycott on any company carrying on trade with, or doing business in, Israel. Although Israel has entered into certain agreements with Egypt, Jordan and Palestinian representatives, there have been continued and increasing difficulties in the relationship with the Palestinians and no prediction can be made as to whether a resolution of past problems will be achieved or as to the nature of any such resolution. Beginning in September 2000, the overall relationship and security situation between Israel and the Palestinians deteriorated significantly and has been marked by frequent and continuing violence. In addition, during 2006 there occurred an outbreak of open hostilities along Israel's northern border with Lebanon, and there have recently been hostilities, although to a lesser extent, in the Gaza Strip. To date, these matters have not had any material effect on our business and results of operations, but there can be no assurance that they will not do so in the future. Certain of our officers and employees are required to serve in the Israel Defense Forces and this could force them to be absent from our business for extended periods. Certain of our officers and employees are currently obligated to perform up to 36-45 days of annual reserve duty in the Israel Defense Forces and are subject to being called for active military duty at any time. The loss or extended absence of any of our officers and key personnel due to these requirements could harm our business. We are an international company with expanding international operations. Our risk exposure to foreign currency fluctuations is increasing, and we may not be able to fully mitigate the risk. Our revenue in Europe has grown in absolute dollar terms. We are expanding operations in Europe, and income recognized in British pound and Euro are increasing. In 2006, 18% of our costs were incurred in British pound and 6% in Euro. We incur a portion of our expenses, principally salaries and related personnel expenses in Israel, in NIS. In 2006, 32% of our costs were incurred in NIS, and we incurred 6% of our costs in Australian dollars. Currency fluctuations in any of the currencies in which we operate could materially and adversely affect our business, financial condition and results of operations. In addition, we have balance sheet exposure related to foreign net assets. We may be unable to adequately protect ourselves against such risks. We are incurring additional costs and devoting more management resources to comply with increasing regulation of corporate governance and disclosure. We spend an increased amount of management time and external resources to understand and comply with changing laws, regulations and standards relating to corporate governance and public disclosure, including the Sarbanes-Oxley Act of 2002, new SEC regulations and NASDAQ Stock Market rules. Devoting the necessary resources to comply with evolving corporate governance and public disclosure standards may result in increased general and administrative expenses and a diversion of management time and attention to compliance activities. _______________________________________________________________________________ 20-F ClickSoftware Technologies Ltd. Page 13 The government programs in which we currently participate and tax benefits we currently receive require us to satisfy prescribed conditions and may be delayed, terminated or reduced in the future. We receive grants from the Government of Israel through the Chief Scientist for the financing of a significant portion of our research and development expenditures in Israel, and we may apply for additional grants in the future. We may not continue to receive grants at the same rate or at all. The Chief Scientist's budget has been subject to reductions that may affect the availability of funds for Chief Scientist grants in the future. The percentage of our research and development expenditures financed using grants from the Chief Scientist may decline in the future, and the terms of such grants may become less favorable. In connection with research and development grants received from the Chief Scientist, we must make royalty payments to the Chief Scientist on the revenues derived from the sale of products, technologies and services developed with the grants from the Chief Scientist. From time to time, the Government of Israel changes the rate of royalties we must pay, so we are unable to accurately predict this rate. In addition, our ability to manufacture products or transfer technology outside Israel without the approval of the Chief Scientist is restricted under law. Any manufacture of products or transfer of technology outside Israel will also require us to pay increased royalties to the Chief Scientist up to 300%. We currently conduct all of our manufacturing activities in Israel and intend to continue doing so in the foreseeable future and therefore do not believe there will be any increase in the amount of royalties we pay to the Chief Scientist. Currently, the office of the Chief Scientist does not consider the licensing of our software in the ordinary course of business a transfer of technology and we do not intend to transfer any technology outside of Israel. Consequently, we do not anticipate having to pay increased royalties to the Chief Scientist for the foreseeable future. In connection with our grant applications, we have made representations and covenants to the Chief Scientist regarding our research and development activities in Israel. The funding from the Chief Scientist is subject to the accuracy of these representations and covenants. If we fail to comply with any of these conditions, we could be required to refund payments previously received together with interest and penalties and would likely be denied receipt of these grants thereafter. We anticipate receiving tax benefits from the Government of Israel; however these benefits may be delayed, reduced or terminated in the future. Pursuant to the Law for the Encouragement of Capital Investments, the Government of Israel through the Investment Center has granted "Approved Enterprise" status to two of our existing capital investment programs. Consequently, we are eligible for certain tax benefits for the first several years in which we generate taxable income. We have not, however, begun to generate taxable income for purposes of this law and we do not expect to utilize these tax benefits in the near future. Once we begin to generate taxable income, our financial condition could suffer if our tax benefits were significantly reduced. The benefits available to an approved enterprise are dependent upon the fulfillment of certain conditions and criteria. If we fail to comply with these conditions and criteria, the tax benefits we receive could be partially or fully canceled and we could be forced to refund the amount of the benefits we received, adjusted for inflation and interest. From time to time, the Government of Israel has discussed reducing or limiting the benefits. We cannot assess whether these benefits will be available in the future at their current levels, or at all. It may be difficult to enforce a U.S. judgment against us, our officers and directors and the Israeli accountants named as experts in this annual report or to assert U.S. securities laws claims in Israel or serve process on substantially all of our officers and directors and these accountants. We are incorporated and maintain significant operations in Israel. Some of our executive officers and directors and the Israeli accountants named as experts in this annual report reside outside the United States and a significant portion of our assets and the assets of these persons are located outside the United States. Therefore, it may be difficult for an investor, or any other person or entity, to effect service of process on us or any of those persons or to enforce a U.S. court judgment based upon the civil liability provisions of the U.S. federal securities laws, against us or any of those persons, in an Israeli court. Additionally, it may be difficult for an investor or any other person or entity to enforce civil liabilities under U.S. federal securities laws in original actions instituted in Israel. We have appointed ClickSoftware Inc., our U.S. subsidiary, as our agent to receive service of process in any action against us arising out of our original June 22, 2000 initial public offering. We have not given our consent for our agent to accept service of process in connection with any other claim. Furthermore, if a foreign judgment is enforced by an Israeli court, it will be payable in NIS. Under current Israeli law, we may not be able to enforce covenants not to compete and therefore may be unable to prevent our competitors from benefiting from the expertise of some of our former employees. _______________________________________________________________________________ 20-F ClickSoftware Technologies Ltd. Page 14 We currently have non-competition agreements with our employees. These agreements prohibit our employees, if they cease working for us, from directly competing with us or working for our competitors. Recently, Israeli courts have required employers seeking to enforce non-compete undertakings of a former employee to demonstrate that the competitive activities of the former employee will harm one of a limited number of material interests of the employer which have been recognized by the courts, such as the secrecy of a company's confidential commercial information or its intellectual property. If we cannot demonstrate that harm would be caused to us, we may be unable to prevent our competitors from benefiting from the expertise of our former employees. A significant portion of our workforce is subject to Israeli labor laws, which may lead to claims for additional overtime pay. Israeli law provides that employment arrangements with employees not in senior managerial positions, or whose working conditions and circumstances do not facilitate employer supervision of their hours of work, must provide for compensation which differentiates between compensation paid to employees for a 43-hour work week or for maximum daily work hours and compensation for overtime work. Israeli law also limits the maximum number of hours of overtime. Certain of our employment compensation arrangements are fixed and do not differentiate between compensation for regular hours and overtime work. Therefore, we may face potential claims from these employees asserting that the fixed salaries do not compensate for overtime work. While there is no certainty that such claims will prevail, even if they do, we do not believe that these claims would have a material adverse effect on our business, financial condition and results of operations. Our Chief Executive Officer owns a large percentage of our ordinary shares and could significantly influence the outcome of actions. As of March 31, 2007, our Chief Executive Officer and Chairman of the Board, Dr. Moshe BenBassat beneficially owned approximately 18.7% of our outstanding ordinary shares. Dr. BenBassat may be able to influence certain matters requiring approval by our shareholders, including the election of directors or a change of control of our company, which could have a material adverse effect on our stock price. These actions may be taken even if our other investors oppose them. We are subject to anti-takeover provisions that could delay or prevent an acquisition of us, even if an acquisition would be beneficial to our shareholders. Provisions of Israeli corporate and tax law and of our articles of association may have the effect of delaying, preventing or making more difficult any merger or acquisition of us, even if doing so would be beneficial to our shareholders. In addition, any merger or acquisition of us will require the prior consent of the Chief Scientist. Israeli law regulates mergers, votes required to approve a merger, acquisition of shares through tender offers and transactions involving significant shareholders. In addition, our articles of association provide for a staggered board of directors and for restrictions on business combinations with interested shareholders. Any of these provisions may make it more difficult to acquire us. Accordingly, an acquisition of us could be delayed or prevented even if it would be beneficial to our shareholders. Other ordinary shares may be sold in the future. This could depress the market price for our ordinary shares. As of December 31, 2006, we had 27,994,626 ordinary shares outstanding (net of 39,000 shares held in treasury). In addition, as of December 31, 2006, we had 4,286,018 ordinary shares issuable upon exercise of outstanding options and warrants, and 445,169 additional ordinary shares reserved for issuance pursuant to our stock option plans and employee share purchase plan. If we or our existing shareholders sell a large number of our ordinary shares, the price of our ordinary shares could fall dramatically. Restrictions under the securities laws limit the number of ordinary shares available for sale by our shareholders in the public market. We have filed Registration Statements on Form S-8 to register for resale the ordinary shares reserved for issuance under our stock option plans. If we are characterized as a passive foreign investment company, our U.S. shareholders will be subject to adverse tax consequences. If, for any taxable year, either, (1) 75% or more of our gross income is passive income or (2) 50% or more of the fair market value of our assets, including cash (even if held as working capital), produce or are held to _______________________________________________________________________________ 20-F ClickSoftware Technologies Ltd. Page 15 produce passive income, we may be characterized as a "passive foreign investment company" ("PFIC") for United States federal income tax purposes. Passive income includes dividends, interest, royalties, rents annuities and the excess of gains over losses from the disposition of assets, which produce passive income. For purposes of the asset test, cash is considered to be an asset that produces passive income. As a result of our cash position and the decline in the value of our assets, we may be deemed to be a PFIC for U.S. federal income tax purposes. If we are characterized as a PFIC, our shareholders who are residents of the United States will be subject to adverse U.S. tax consequences. Our treatment as a PFIC could result in a reduction in the after-tax return to shareholders resident in the United States and may cause a reduction in the value of such shares. If we were to be treated as a PFIC, our shareholders will be required, in certain circumstances, to pay an interest charge together with tax calculated at maximum rates on certain "excess distributions" including any gain on the sale of ordinary shares. In order to avoid this tax consequence, they (1) may be permitted to make a "qualified electing fund" election (however we do not currently intend to take the action necessary for our shareholders to make a "qualified electing fund" election, in which case, in lieu of such treatment they would be required to include in their taxable income certain undistributed amounts of our income) or (2) may elect to mark-to-market the ordinary shares and recognize ordinary income (or possible ordinary loss) each year with respect to such investment and on the sale or other disposition of the ordinary shares. Prospective investors should consult with their own tax advisors with respect to the tax consequences applicable to them of investing in our ordinary shares. ITEM 4. INFORMATION ON THE COMPANY 4A. History and development Our corporate name is ClickSoftware Technologies Ltd. for both legal and commercial purposes. We were incorporated as a company under the laws of the State of Israel in 1979 and are subject to the Israeli Companies Law - 1999 (Companies Law). From inception until about 1996, we operated as a consulting company in the area of optimization and intelligent decision support systems. Thereafter, we transformed our business model to provide workforce and service management products and solutions. Our principal executive offices are located at 11 Ben Gurion Street, Givat Shmuel 54017, Israel, and the telephone number at that location is +972-3-765-9400. Our website is located at http://www.clicksoftware.com. Our wholly owned U.S. subsidiary, ClickSoftware, Inc., is located at 35 Corporate Drive, Suite 140, Burlington, MA. Our capital expenditures for fiscal years 2006, 2005, and 2004 amounted to $0.7 million, $0.4 million, and $0.6 million, respectively. These expenditures were primarily for hardware and software in our Israel and worldwide offices. Our current capital expenditures are also primarily for hardware and software, and we expect to finance these expenditures primarily from cash on hand. 4B. Business overview We are a leading provider of workforce and service management products and solutions. Our products and solutions incorporate best-of-breed business practices, key business functions of field service operations, and sophisticated decision-making algorithms that enable our clients to more efficiently manage their field service operations in a scalable, integrated manner. Our end-to-end service chain optimization is designed to increase service revenue and customer responsiveness while reducing costs. Our Service Optimization suite includes strategic and tactical workforce planning, optimized service scheduling, intelligent problem resolution, mobile workforce management, and business analytics, connecting various organizational levels and all functions, from executive strategy to operational execution. We have developed our service chain optimization solutions through years of experience in a variety of service operations. The result is a highly advanced technology with the flexibility to model and accommodate varying business types and processes. The ease with which it can be integrated with leading customer relationship management (CRM) and enterprise resource planning (ERP) solutions, often with standard interface adaptors, enables our customers to accelerate the deployment of the solution. A service operation is ultimately measured by its performance at the day of service. Our products are mission critical applications that manage all incoming jobs from the moment a job is opened until it is successfully _______________________________________________________________________________ 20-F ClickSoftware Technologies Ltd. Page 16 closed. Our products are able to generate the appointment time for a customer, assign the job to the right technician, design the optimal route for the technician to minimize travel, and monitor progress during the day. A typical day starts with the morning schedule that contains the assignments for all the work orders of the day. As the day develops, emergencies may arise, jobs may take longer or shorter than expected, and traffic problems may cause unexpected delays. These contingencies present significant challenges, primarily minimizing the disruptions to the existing work orders while accommodating the new emergency orders that must be delivered on the same day. Integrating real-time updates from the technician's mobile devices and/or GPS-based location reporting devices with our decision-making algorithms, our solutions offer comprehensive coverage to address these challenges and help ensure that the work-plan is continually optimized. The maturity of mobile devices and GPS technology offer unique opportunities to continually optimize service delivery execution. We believe that handheld data communication devices and GPS location reports should be used far beyond their traditional role of data transmission to and from the field. These tools can be used for real-time decision-making in order to increase productivity and customer responsiveness. For instance, our products and solutions enable a new concept known as "drip feed" management by which, initially, every technician receives only the first two tasks of the day. Upon completing the first task, the technician confirms task completion and a new task is assigned. This technique contributes to improved priority management, travel minimization and customer responsiveness. Similarly, with a GPS reporting system, the dispatcher need not ask technicians where they are located since he or she knows at all times where every technician is located, generating additional efficiencies by improved customer-technician assignments. Our solutions constantly monitor the incoming list of new tasks at all levels of frequency in full synchronization with the delivery status of the existing tasks and the availability of technicians and spare parts in order to maximize productivity and output while complying with promised delivery dates and other business rules. While other service management applications, such as CRM, Asset Management, or Inventory Management, manage primarily data processing aspects, we believe our products drive decision-making processes. We believe our solutions have become the backbone of daily operations management in many leading organizations worldwide by addressing the fundamental question of job fulfillment: Who does What, for Whom, With what, Where and When. The decision-making support our products offer does not start on the day of service. By the time we reach the day of service, the workforce's size and skill mix have already been decided down to the name of the individuals and the shift each one of them will be staffing on that day. This capacity is the result of a sequence of decisions, some of which may have been made as long as a year or more in advance. Prior to staffing the shifts for a given week or month, we first ensure that people will be available to work on particular days, taking into account parameters such as vacation and training. Hiring options at this stage are fairly limited. This stage is for "master" planning, also known as tactical resource planning. Long before that, up to a year or more in advance, capacity planning takes place, i.e. determining the size and the skill mix in each territory as a function of the company's strategic plan, e.g. expanding/shrinking business lines or territories, new product introduction, etc. At this stage, sufficient time is available for hiring and training new employees or relocating or re-training existing employees. For each of the above stages, a key input is demand forecasting by job type and territories at the time granularity that is required for that stage. The above sequence, together with the daily service delivery decisions, establishes the essence of the service chain decision making, a concept pioneered by our staff in the 1990's, and for which a patent was awarded (see "Intellectual Property" below). Service Optimization Solutions Suite: Our Service Optimization solutions suite includes: ClickSchedule optimizes service scheduling and routing for improving workforce productivity by balancing customer, service and asset resources, and organizational preferences, including contractual commitments, priority, drive time, skills, and service and asset resources availability. Configuration capabilities, a high degree of scalability and use of standard eXtensible Markup Language (XML) interfaces are designed to improve integration with enterprise systems and deployment according to organizational business policies and _______________________________________________________________________________ 20-F ClickSoftware Technologies Ltd. Page 17 processes. ClickSchedule is our main software platform and accounted for a majority of our license revenues in 2006. ClickAnalyze provides service business analytics for workforce performance measurement and strategic decision support. ClickAnalyze enables drill-down analysis of key performance indicators, including resource productivity, operational costs, and responsiveness to customers. Integrated within the Service Optimization suite, ClickAnalyze provides executive level summaries as well as detailed analysis by territory, job type, time frame and other criteria. ClickPlan provides interactive and automated workforce planning for staffing and deployment of the field workforce based on forecasted workload. ClickPlan is designed to enable service organizations to resolve workforce shortages and surpluses weeks and months in advance. Comparing available resources to forecasted workloads, ClickPlan helps determine the best strategy to ensure the right people are in the right place, at the right time. ClickForecast provides field service workload forecasting to help companies project workforce capacity. ClickForecast can combine historical service workload with future business events to create a forecast for each territory, job type, or business unit. ClickForecast enables service managers, marketing, and sales to collaboratively determine the demand levels of their customers, and create multiple forecast scenarios, each with different business assumptions. ClickFix provides intelligent diagnostics and problem resolution for reducing service costs. ClickFix enables faster resolution of customer issues at multiple levels of service contact, from the call center to the field. Based on an intelligent engine that utilizes specific knowledge about our customers' equipment, ClickFix diagnoses and resolves problems independent of the user's skills, experience and knowledge. Accessibility via the internet empowers customers to resolve problems themselves at any time of day, and often without a service resource, requiring fewer onsite visits. ClickMobile provides wireless workforce management for monitoring field workforce activities and reducing the labor of dispatching personnel. ClickMobile enables job detail notification from the field and allows for field updates even when service resources are out of wireless coverage. Assignments created in ClickSchedule are dispatched to field devices based on configurable workflows while enabling real-time visibility into workforce activity including job status, start and end time. ClickLocate (LBS), released in 2006, captures the location information of a field service engineer and/or his or her vehicle and integrates it with ClickSchedule for use in optimized scheduling. LBS then enables service organizations to improve their service operations by allowing them to make decisions and take actions based on location information including, near real-time engineer locations. In effect, LBS enables service managers to "see" the current location of the entire mobile workforce at one time. ClickRoster provides interactive and automated workforce shift planning based on forecasted workload, planning decisions, working contracts, rules and regulations and engineer preferences. Service Optimization Suite, released in 2005, version 7.5 of our Service Optimization Suite that expands on previous versions of the product suite with feature and user interface enhancements, including a more configurable schedule optimizer, real time key performance indicator monitor, and enhanced support for multi-lingual implementations. Vertical Offerings, released in 2006, ClickSoftware for Water Utilities was the first in a series of vertical offerings. The ClickSoftware for Water Utilities solution draws on our depth of experience in serving water utility customers around the world. The result is an "out-of-the-box" solution, preconfigured with industry practices, designed to minimize the time, cost and risk associated with optimization technology implementations. We are working on a release plan of additional Vertical Packages, all in line with our aim to reduce total cost of ownership for prospects in these verticals. Customers We sell our products to a broad base of customers representing a variety of industries with unique needs, including telecommunications, utilities and energy and high-technology service providers, as well as the markets listed below. During 2006, our two largest customers accounted for approximately 12% and 11%, respectively, of our sales. See Item 3D - Risk factors "If our relationship with our key customers are terminated, our revenues will decline and our business will be adversely affected." _______________________________________________________________________________ 20-F ClickSoftware Technologies Ltd. Page 18 Principal Markets Our service optimization solutions are utilized by leading organizations in a number of service industry segments, including: telecommunications, utilities and energy, insurance, high-technology, computer and office equipment, industrial equipment, medical equipment, building automation, aerospace & defense, and home services. Our solutions are designed to deliver improvements in: o field workforce productivity o responsiveness to customers o quality of service delivered o profitability of the service operation o reduction in missed customer commitments. See Item 5 - Operating and Financial Review and Prospects - for a breakdown of revenues by geographic market. Sales and Marketing Channels We market and sell our products mostly through our direct sales force located in North America, Europe and the Asia Pacific region, as well as through reseller agreements with partners. We continue to create and strengthen partner relations. Our multidisciplinary sales teams consist of field sales executives, sales support engineers and internal sales staff. The internal sales staff is responsible for generating leads and qualifying prospective clients. Sales support engineers assist the sales executives in the technical aspects of the sales process, including preparing demonstrations and technical proposals. Our sales executives are responsible for completing the sales process and managing the post-sale client relationship, which consists of ongoing relationship management and the sale of additional licenses and products, as clients require additional resources. Our management also takes an active role in our sales efforts. The knowledge gained by our sales and marketing force is also communicated to our product marketing group, which guides our development team. This enables our organization to align the functionality of our products with customer needs. We typically direct our sales and marketing efforts to the client's executive officers, including the vice president of customer service, the chief information officer, the chief financial officer and other senior executives responsible for improving customer service at our clients' organizations. In order to effectively promote product awareness, we engage in marketing activities in a wide variety of areas, including public relations and analyst relations, email campaigns, web seminars with our customers and industry analysts, newsletters and advertising creation and placement, direct mailings and trade shows. Our business development organization supports joint marketing activities with our business partners. Our business relationships with large ERP and CRM vendors, such as SAP A.G., enable us to use our partners' market presence and sales channels to create additional revenue opportunities. Our strategy is based on having approved certified adaptors that enable rapid integration and implementation of our products into certain ERP and CRM systems. We also market our products and services through resellers. Our reseller agreements generally provide the parties with the right to use each other's name in marketing and advertising materials, and to conduct joint marketing programs. We provide sales materials and training to resellers on the marketing, selling and implementation of our software solutions. We believe these relationships will extend our presence and brand name in new and existing markets. We have also established relationships with large System Integrator (SI) organizations such as Accenture Ltd. and International Business Machines Corporation (IBM). These partners have committed various levels of resources to integrate, customize and implement our solutions. Depending on the strength of the relationship, we have co-invested in jointly developing industry-specific solutions, training and certifying their professional services teams, developing co-marketing programs, and incorporating our products into their marketing/referral strategies. At the end of the second quarter of 2004, we formalized a strategic alliance with IBM pursuant to which we teamed with IBM to resell our workforce optimization solutions. In connection with this strategic alliance, we established a Project Office with IBM to manage the day-to-day affairs in connection with the relationship. In 2006 we continued our cooperation with IBM and are currently negotiating with IBM on the fee structure and scope of the Project Office for 2007. For more information concerning our relationship with IBM, see exhibits 4.18, 4.19, 4.20, 4.21, 4.22 and 4.23 to this annual report. _______________________________________________________________________________ 20-F ClickSoftware Technologies Ltd. Page 19 We continue to value our relationships with our other channel partners, and believe that these channel relationships will be key contributors to our future growth. Competition The market for our products is competitive and rapidly changing. Competition may increase in the future as the service optimization market gains size and increased business focus, current competitors expand their product offerings, and new companies enter the market. Recent acquisitions and consolidations in our field may also increase competitive pressures. Smaller competitors have been acquired by large organizations with broader product offerings. For example, two of our competitors, Indus International Inc. and MDSI Mobile Data Solutions Inc., completed their merger in January 2007. The principal competitive factors in the service optimization industry are: o the technological capabilities and performance of the solution; o installed base, domain expertise and experience with large-scale implementations; and o the acceptance and adaptability of the service optimization solution to the solution offerings of large SIs and CRM/ERP vendors, and the ability to form marketing alliances with the foregoing. We believe our solutions compare favorably based on these competitive factors and that key competitive factors include a broad base of users, strategic alliances, key reference customers, interoperability, integration of complementary products and services, technological leadership, product performance, price, customer support, name recognition, relationships with partners and distribution channels and the ability to respond quickly to emerging opportunities. Our current and potential competitors include: o Vendors specializing in service optimization, including, but not limited to, ServicePower Technologies plc. o Software application vendors that offer field force management solutions with certain optimization modules as part of their overall offerings, including, but not limited to, Viryanet Ltd., Indus/MDSI, Inc. and Trimble Navigation Ltd. o Traditional ERP and CRM software application vendors, such as Oracle; and o Systems integrators and internal information technology departments that may elect to develop a solution in-house. Some of our current and potential competitors have greater name recognition, longer operating histories, larger customer bases and significantly greater financial, technical, marketing, public relations, sales, distribution and other resources than we do. Competition could result in price reductions, fewer customer orders, reduced gross margin and loss of market share, any of which could cause our business, financial condition and results of operations to suffer. We may not be able to compete successfully, and competitive pressures may harm our business. In addition, our market is characterized by rapid technological change, dynamic client needs, mergers and acquisitions, and frequent introductions of new products and product enhancements, which can make existing products, including ours, obsolete or unmarketable. Intellectual Property We believe that the improvement of our existing products and technologies and the development of new products are important in establishing and maintaining a competitive advantage. We rely on a combination of trade secrets, copyrights, trademarks, patents and intellectual property law, together with non-disclosure and invention assignment agreements, to establish and protect the technology used in our products. We own US patent 6,985,872, titled "A METHOD AND SYSTEM FOR ASSIGNING HUMAN RESOURCES TO PROVIDE SERVICES". The patent describes a system that unifies the analysis, forecasting, planning, scheduling and execution of service operations, leading to optimized performance across long and short time scales, and enabling agile and effective collaboration of different roles and stake-holders in the service management world. We also own a similar Israeli patent. _______________________________________________________________________________ 20-F ClickSoftware Technologies Ltd. Page 20 We have two issued patents (referred to above) and three patent applications pending. As we continue to develop new applications of our products, we will consider additional patent applications. Patents may not issue from any of these pending applications and, even if patents do issue, the claims allowed may not be sufficiently broad to protect our technology. In addition, patents issued to us may be challenged, invalidated or circumvented, and the rights granted thereunder may not adequately protect us. We own U.S. trademark registrations for the marks AITEST, CLICKSCHEDULE, CLICKANALYZE, CLICKFIX, CLICKFORECAST, CLICKMOBILE and CLICKPLAN, and have filed applications for registration of the marks CLICKSOFTWARE, W6 and W-6. In the European Community, we own trademark registrations for CLICKFIX, CLICKSCHEDULE, CLICKANALYZE, CLICKFORECAST, and CLICKPLAN, and a U.K. trademark for CLICKSOFTWARE. In Israel, we have filed applications for registration of the marks CLICKMOBILE, CLICKSOFTWARE and W6. Although we rely on copyright, trade secret and trademark law to protect our technology, we believe that factors such as the technological and creative skills of our personnel, new product developments, frequent product enhancements and reliable product maintenance are more essential to establishing and maintaining a technology leadership position. Others may develop technologies that are similar or superior to our technology. See Item 3D - Risk factors - "Our intellectual property could be used by third parties without our consent because protection of our intellectual property is limited" and "Competition". We generally enter into nondisclosure agreements with our customers, partners, employees and consultants and generally control access to and distribution of our software, documentation and other proprietary information. Our end-user licenses are designed to prohibit unauthorized use, copying and disclosure of our software and technology in the United States, Israel and other foreign countries. However, these provisions may be unenforceable under the laws of some jurisdictions and foreign countries. Unauthorized third parties may be able to copy some portions of our products or reverse engineer or obtain and use information and technology that we regard as proprietary. Third parties could also independently develop competing technology or design around our technology. If we are unable to successfully detect infringement and/or to enforce our rights to our technology, we may lose competitive position in the market. Our means of protecting our intellectual property rights in the United States, Israel or elsewhere may not be adequate and that competing companies may independently develop similar technology. In addition, some of our licensed users may allow additional unauthorized users to use our software, and if we do not detect such use, we could lose potential license fees. From time to time, we may encounter disputes over rights and obligations concerning intellectual property. We also indemnify most of our customers against any future claim that our products infringe the intellectual property rights of others. We believe our products do not infringe upon the intellectual property rights of third parties. However, we cannot assure you that we may not prevail in all future intellectual property disputes. We have not conducted an exhaustive search for existing patents and other intellectual property registrations, and our products may infringe issued patents. In addition, because patent applications in the United States and Israel are not publicly disclosed until the patent is issued, applications may have been filed that relate to our products. Substantial litigation regarding technology rights exists in the software industry, and we expect that software products may be increasingly subject to third-party infringement and ownership claims as the number of competitors in our industry segment grows and the functionality of products in different industry segments overlap. In addition, our competitors may file or have filed patent applications that cover aspects of their technology that they may claim our technology infringes. Third parties may assert infringement or competing ownership claims with respect to our products and technology. Any such claims, with or without merit, could be time-consuming to defend, result in costly litigation, and divert management's attention and resources or cause product shipment delays. In the event of an adverse ruling in any such litigation, we might be required to pay substantial damages, discontinue the use and sale of infringing products, expand significant resources to develop non-infringing technology or obtain licenses to or pay royalties to use a third party's technology. Such royalty or licensing agreements may not be available on terms acceptable to us, if at all. A successful claim of patent or copyright infringement against us could significantly harm our business. See Item 3D - Risk factors - "Our technology and other intellectual property may be subject to infringement claims". Regulation Our business is also effected by government regulations. We receive grants from the Government of Israel through the Chief Scientist, for the financing of a significant portion of our research and development _______________________________________________________________________________ 20-F ClickSoftware Technologies Ltd. Page 21 expenditures in Israel, and we may apply for additional grants in the future. We may not continue to receive grants at the same rate or at all. The Chief Scientist's budget has been subject to reductions that may affect the availability of funds for Chief Scientist grants in the future. The percentage of our research and development expenditures financed using grants from the Chief Scientist may decline in the future, and the terms of such grants may become less favorable. For further information related to the effect of government regulations on our business, see Item 3D - Risk factors - "The government programs in which we currently participate and tax benefits we currently receive require us to satisfy prescribed conditions and may be delayed, terminated or reduced in the future." 4C. Organizational structure Our directly and indirectly held principal operating wholly-owned subsidiaries and their countries of incorporation are: o ClickSoftware, Inc. (United States) o ClickSoftware Central Europe GmbH (Germany) o ClickSoftware Europe Limited (United Kingdom) o ClickSoftware Belgium N.V. (Belgium) o ClickSoftware Australia Pty Limited (Australia). 4D. Property, plants and equipment We have a lease for approximately 8,800 square feet of office space in Burlington, Massachusetts that expires in September 2009 and is used for sales, marketing and implementation activities for the North American market. In September 2006, our offices in Tel Aviv, Israel were damaged by a fire. See Item 5B "Liquidity and Capital Resources" for information concerning our insurance coverage for this event. We have since moved to new offices in Givat Shmuel, Israel which are used for management, marketing, sales, research and development. Our new lease is for approximately 27,000 square feet of office space and expires in January 2009, with an option for us to extend the lease until January 2011. Our U.K. subsidiary currently operates from a leased facility of approximately 3,800 square feet in Slough, near London, which is used for sales, marketing and implementation activities for the European market. We also lease additional smaller offices in various sites throughout Europe and Asia. We consider that our current office space is sufficient to meet our anticipated needs for the foreseeable future and is suitable for the conduct of our business. ITEM 4A. UNRESOLVED STAFF COMMENTS Not applicable. ITEM 5. OPERATING AND FINANCIAL REVIEW AND PROSPECTS Overview We are specialists in the area of service optimization solutions and derive revenues from the licensing of our software products and the provision of consulting and support services. Software license revenues are comprised of perpetual software license fees primarily derived from contracts with our direct sales clients and our indirect distribution channels. We recognize revenues in accordance with the AICPA Statement of Position 97-2, "Software Revenue Recognition," or SOP 97-2, as amended. (See note 2 of the notes to our consolidated financial statements attached hereto). Service revenues are comprised of revenues from consulting, training, and post-contract customer support. Consulting services are billed at an agreed-upon rate plus incurred expenses. Clients licensing our products generally purchase consulting agreements from us. Post-contract customer support arrangements provide technical support and the right to software updates. Post-contract customer support revenues are charged as a _______________________________________________________________________________ 20-F ClickSoftware Technologies Ltd. Page 22 percentage of license fees depending upon the level of support coverage requested by the customer. Our support contracts typically renew automatically for successive 12-month periods unless the customer informs us of its desire not to renew annual support. Our revenues grew by 35% in 2006 representing growth across all territories and in all line items. Our growth resulted from our ability to attract large customers and our further expansion into new vertical markets. In the second quarter of 2006, we became profitable and we improved quarterly profitability thereafter. Our improved profitability was achieved due to higher revenues together with moderate growth in our expenses compared to top-line growth. During 2006, we also generated $5.7 million in positive cash-flow from operations. As in previous years, we believe that our performance in 2007 will primarily depend on our ability to continue attracting customers and implementing service optimization solutions. As of December 31, 2006, our cash and cash-equivalents, and short and long-term investments increased to $19.8 million from $13.8 million as of December 31, 2005. With more transactions involving larger customers and generating larger transactions, and with the greater involvement of our channel partners in many of the transactions, the results of any quarter will be more difficult to predict and will not necessarily be indicative of full-year performance. Because a significant portion of our expenses, such as administrative and management, payroll and rent and utilities, are fixed in the short term and cannot be quickly reduced to respond to decreases in revenues, if revenue levels fall below expectations, net income may be disproportionately affected. Our reporting currency is the U.S. dollar. A significant portion of our research and development expenses and other expenses are incurred in NIS, and a portion of our revenues and expenses are incurred in British pounds, Euro and Australian dollars. The results of our operations are subject to fluctuations in these exchange rates, which are influenced by various global economic factors. Critical Accounting Policies In preparing our consolidated financial statements, we are required to make estimates, judgments and assumptions that affect the reported amounts of revenues and expenses, assets and liabilities and contingent assets and liabilities at the date of the financial statements. On an ongoing basis, we evaluate our estimates, judgments and assumptions, including those related to revenue recognition, and bad debt provisions. We base our estimates, judgments and assumptions on historical experience and forecasts, and on various other factors that are believed to be reasonable under the circumstances. Actual results may differ from these estimates under different assumptions or conditions. We believe that the following critical accounting policies affect our more significant estimates, judgments and assumptions used in the preparation of our consolidated financial statements. Revenue Recognition Revenue results are difficult to predict, and any shortfall in revenues or delay in recognizing revenues could cause our operating results to vary significantly from quarter to quarter and could result in future operating losses. In addition, the timing of our revenue recognition influences the timing of certain expenses, such as commissions and royalties. We follow very specific and detailed guidelines in measuring revenues; however, certain judgments affect the application of our revenue policy. Our revenues are principally derived from the licensing the rights to use our software and sales of professional services, including consulting, implementation and training. We recognize revenues in accordance with SOP 97-2. Revenues from software license fees are recognized when persuasive evidence of an arrangement exists, either by written agreement or a purchase order signed by the customer, the software product has been delivered, the license fees are fixed and determinable, and collection of the license fees is considered probable. License fees from software arrangements which involve multiple elements, such as post-contract customer support, consulting and training, are allocated to each element of the arrangement based on the relative fair values of the elements. We determine the fair value of each element in multiple-element arrangements based on vendor specific objective evidence, or VSOE. We determine the VSOE for each element according to the _______________________________________________________________________________ 20-F ClickSoftware Technologies Ltd. Page 23 price charged when the element is sold separately. In judging the probability of collection of software license fees we continuously monitor collection and payments from our customers and maintain a provision for estimated credit losses based upon our historical experience and any specific customer collection issues that we have identified. In connection with customers with whom we have no previous experience, we may utilize independent resources to evaluate the creditworthiness of those customers. For some customers, typically those with whom we have long-term relationships, we may grant extended payment terms. We perform on-going credit evaluations of our customers. If the financial situation of any of our customers were to deteriorate, resulting in an impairment of their ability to pay the indebtedness they incur with us, additional allowances may be required. We generally do not grant a right-of-return to our customers and generally provide a warranty period for three months at no extra charge. As of December 31, 2006 and 2005, the provision for warranty cost is immaterial. Arrangements that include professional services are evaluated to determine whether those services are essential to the functionality of other elements of the arrangement. When services are considered essential, revenue under the arrangement is recognized using contract accounting. When services are not considered essential, the revenue allocable to the services is recognized as the services are performed. Revenue from software licenses that require significant customization, integration and implementation are recognized based on SOP 81-1 "Accounting for Performance of Construction-Type and Certain Production-Type Contracts," using contract accounting on the percentage-of-completion method, based on the relationship of actual working hours incurred, to total working hours estimated to be incurred over the duration of the contract. In recognizing revenues based on the percentage-of-completion method, we estimate time to completion with revisions to estimates reflected in the period in which changes become known. If we do not accurately estimate the resources required or the scope of work to be performed, or do not manage our services properly within the planned periods of time or satisfy our obligations under the contracts, then future services margins may be significantly and negatively affected or losses on existing contracts may need to be recognized. Provisions for estimated losses on uncompleted contracts are made in the period in which such losses are first determined, in the amount of the estimated loss on the entire contract. Service revenues include post-contract customer support, consulting and training. Post-contract customer support arrangements provide for technical support and the right to unspecified updates on an if-and-when-available basis. Revenues from those arrangements are recognized ratably over the term of the arrangement, usually one year. Consulting services are recognized on a time and material basis, or in a fixed price contract, on a percentage of completion basis. Revenues from training are recognized as the services are provided. Allowance for Doubtful Accounts We maintain an allowance for doubtful accounts using estimates that we make based on factors we believe appropriate, such as the composition of the accounts receivable aging, historical bad debts, changes in payment patterns, customer creditworthiness and current economic trends. If we used different assumptions, or if the financial condition of customers were to deteriorate, resulting in an impairment of their ability to make payments, additional provisions for doubtful accounts would be required and would increase our bad debt expense. Recent Accounting Pronouncements In June 2006, the FASB issued FASB Interpretation No. 48, "Accounting for Uncertainty in Income Taxes--an interpretation of FASB Statement No. 109" (FIN 48). The interpretation contains a two-step approach to recognizing and measuring uncertain tax positions accounted for in accordance with SFAS No. 109, "Accounting for Income Taxes." The first step is to evaluate the tax position for recognition by determining if the weight of available evidence indicates that it is more likely than not that the position will be sustained on audit, including resolution of related appeals or litigation processes, if any. The second step is to measure the tax benefit as the largest amount which is more than 50% likely of being realized upon ultimate settlement. We are still assessing the impacts of the adoption of FIN 48. In September 2006, the FASB issued SFAS No. 157, "Fair Value Measurements" (SFAS No. 157). The purpose of SFAS No. 157 is to define fair value, establish a framework for measuring fair value, and enhance disclosures about fair value measurements. The measurement and disclosure requirements are effective for the _______________________________________________________________________________ 20-F ClickSoftware Technologies Ltd. Page 24 company beginning in the first quarter of fiscal year 2008. We are currently evaluating the impact that SFAS No. 157 will have on our financial statements. In February 2007, the FASB issued SFAS No. 159, "The Fair Value Option for Financial Assets and Financial Liabilities" (SFAS No. 159). SFAS No. 159 permits companies to choose to measure certain financial instruments and certain other items at fair value. The standard requires that unrealized gains and losses on items for which the fair value option has been elected be reported in earnings. SFAS No. 159 is effective for the company beginning in the first quarter of fiscal year 2008, although earlier adoption is permitted. We are currently evaluating the impact that SFAS No. 159 will have on our financial statements. 5A. Results of operations Our operating results for each of the five years ended December 31, 2006, 2005, 2004, 2003 and 2002 expressed as a percentage of revenues are as follows: YEAR ENDED DECEMBER 31, ---------- ---------- --------- ---------- ---------- 2006 2005 2004 2003 2002 Revenues: Software license 37% 34% 47% 47% 45% Services 63% 66% 53% 53% 55% ---------- ---------- --------- ---------- ---------- Total Revenues 100 100 100 100 100 ---------- ---------- --------- ---------- ---------- Cost of Revenues: Software license 6 6 5 4 6 Services 33 34 28 30 37 ---------- ---------- --------- ---------- ---------- Total cost of revenues 39 40 33 34 43 ---------- ---------- --------- ---------- ---------- Gross Profit 61 60 67 66 57 ---------- ---------- --------- ---------- ---------- Operating Expenses: Research and Development expenses, net 13 13 12 8 18 Selling and Marketing expenses 32 42 39 35 67 General and Administrative expenses 11 13 13 16 21 Restructuring and assets impairment - - - - 17 ---------- ---------- --------- ---------- ---------- Total Operating Expenses 56 68 64 59 123 ---------- ---------- --------- ---------- ---------- Operating Income (Loss) 5 (8) 3 7 (66) Interest and other income, net 2 0 1 1 2 ---------- ---------- --------- ---------- ---------- Net Income (Loss) before taxes 7 (8) 4 8 (64) Taxes on Income 0 - - - - ---------- ---------- --------- ---------- ---------- Net Income (Loss) 7% (8%) 4% 8% (64%) ---------- ---------- --------- ---------- ---------- Revenues Revenue Breakdown ----------------- --------------- --------------- --------------- --------------- --------------- 2006 % Change 2005 % Change 2004 ---- --------- ---- -------- ---- (In thousands) Revenues: Software license $ 12,145 47% $8,235 (22%) $10,603 Percentage of total revenues 37% 34% 47% Services 20,286 28% 15,832 31% 12,102 Percentage of total revenues 63% 66% 53% --------------- --------------- --------------- Total Revenues $ 32,431 35% $ 24,067 6% $ 22,705 --------------- --------------- --------------- _______________________________________________________________________________ 20-F ClickSoftware Technologies Ltd. Page 25 Revenues increased 35% to $32.4 million in 2006, compared with $24.1 million in 2005, and $22.7 million in 2004. The growth rates we achieved in 2006 were due to strong revenues in North America and our expansion into new industry vertical markets. The moderate growth rate we achieved in 2005 was due to the fact that our channel sales did not grow as quickly as anticipated and weak sales in North America due to longer sales cycles. Revenues By Territory --------------------- -------------- --------------- ------------- --------------- -------------- --------------- 2006 % Revenues 2005 % Revenues 2004 % Revenues ---- ---------- ---- ---------- ---- ---------- (In thousands) Revenues: North America $12,155 37% $6,477 27% $6,998 31% Europe 14,606 45% 12,706 53% 12,056 53% Israel 305 1% 107 0% 12 0% Asia Pacific 5,365 17% 4,777 20% 3,639 16% -------------- ------------- -------------- Total Revenues $32,431 100% $24,067 100% $22,705 100% -------------- ------------- -------------- In 2006, 45% of our revenues were generated in Europe (with 19% in the United Kingdom, 13% in Germany), 37% in North America (with 34% in the United States), and 18% in Asia Pacific. Revenues in North America nearly doubled compared to 2005. The increase in revenues in North America were attributed to the following factors: (a) a recovery in the overall economic climate in the United States, (b) the deregulation of, and a stronger emphasis on efficiency and profitability in, the utilities market, and (c) our emphasis on new vertical markets, including the retail sector. Specifically, at the end of 2005 and during 2006, we signed significant contracts with utilities in North America. In 2005, 53% of our revenues were generated in Europe (with 30% in the United Kingdom, 14% in Germany), 27% in North America (with 23% in the United States), and 20% in Asia Pacific. The slight increase in the percentage of revenues from the Asia Pacific in 2005 was due to increased sales of our products to new and existing customers. In 2004, 53% of our revenues were generated in Europe (with 22% in the United Kingdom, 20% in Germany), 31% in North America (with 23% in the United States), and 16% in Asia Pacific. Software Licenses As reflected in the table entitled "Revenue Breakdown" above, software license revenues were $12.1 million or 37% of revenues in 2006, compared with $8.2 million or 34% of revenues in 2005, and $10.6 million or 47% of revenues in 2004. The increase in software license revenues from 2005 to 2006 by $3.9 million or 47% was primarily due to our ability to attract and implement large-scale projects, particularly in North America. The decrease in software license revenues from 2004 to 2005 by $2.4 million or 22% was primarily due to the fact that a larger portion of our business involves significant implementation services that are recognized under contract accounting methods, resulting in slower recognition. Services Service revenues in 2006 were $20.3 million or 63% of revenues, compared with $15.8 million or 66% of revenues in 2005, and $12.1 million or 53% of revenues in 2004. The increase in service revenues from 2005 to 2006 is primarily due to increased implementation services and an increase in post-contract support agreements. The increase in service revenues from 2004 to 2005 is primarily due to increased implementation services and an increase in post-contract support agreements. Cost of Revenues Cost of revenues consists of cost of software license revenues and cost of services. Cost of software license revenues consists of expenses related to costs of software purchased or licensed for resale, royalties payments _______________________________________________________________________________ 20-F ClickSoftware Technologies Ltd. Page 26 to the Chief Scientist and media duplication and packaging of our products. Cost of services consists of expenses related to salaries and expenses of our professional services organizations, costs related to third-party consultants, equipment costs and royalties payments to the Chief Scientist. Cost of revenues was $12.6 million or 39% of gross revenues in 2006, compared with $9.8 million or 40% of revenues in 2005, and $7.5 million or 33% of revenues in 2004. The increase in the cost of revenues from 2005 to 2006 is primarily due to higher costs associated with meeting increased demand for our software and services. The increase in the cost of revenues from 2004 to 2005 is primarily due to higher costs associated with meeting increased demand for our software and services. We expect our cost of revenues on an absolute basis to continue to increase in 2007 as a natural consequence of the projected growth of our revenues. Cost of Software Licenses Cost of software license revenues were $2.0 million or 6% of revenues in 2006, compared with $1.5 million or 6% of revenues in 2005, and $1.1 million or 5% of revenues in 2004. The increase in cost of software license revenues from 2005 to 2006 was primarily due to an increase in revenues from third-party licenses and adaptors to other ERP and CRM systems sold during these years, resulting in higher third-party costs, and an increase in royalties paid to the Chief Scientist with respect to all license revenues. The increase in cost of software license revenues from 2004 to 2005 despite the decrease in software license revenues was primarily due to an increase in revenues from third party licenses and adaptors to other ERP and CRM systems sold during these years, resulting in higher third party costs. Cost of Services Cost of service revenues were $10.6 million or 33% of revenues in 2006, compared with $8.3 million or 34% of revenues in 2005, and $6.4 million or 28% of revenues in 2004. The increase in the cost of services from 2005 to 2006 by $2.3 million or 28% was primarily due to increased demand for our services. As a result, we increased our related payroll expenses by $1.8 million, and increased our use of third-party contractors by $0.2 million. In addition, there was an increase in royalties paid to the Chief Scientist. The increase in the cost of services from 2004 to 2005 by $1.9 million or 29% was primarily due to increased demand for our services. As a result, we increased our related payroll expenses by $0.6 million, and increased our use of third party contractors by $1.0 million. In addition, there was an increase in royalties paid to the Chief Scientist. Gross Profit Gross profit was $19.9 million or 61% of revenues in 2006, compared with $14.3 million, or 60% of revenues, in 2005, and $15.2 million, or 67% of revenues, in 2004. The increase in gross margins from 2005 to 2006 by $5.6 million or 39% was primarily due to higher margins generated from software license revenues and a change in the revenue mix in favor of higher-margin software license revenues. The decrease in gross profit from 2004 to 2005 by $0.9 million or 6% was primarily due to a change in the revenue mix in favor of lower-margin services revenues. Operating Expenses Operating expenses are categorized into research and development expenses, selling and marketing expenses, general and administrative expenses, and share based compensation. Total operating expenses were $18.1 million or 56% of revenues in 2006, compared with $16.4 million or 68% of revenues in 2005, and $14.5 million or 64% of revenues in 2004. The increase in operating expenses from 2005 to 2006 by $1.7 million or 11% reflects an increase in our research and development activities and an increase in general and administrative expenses. The main cost increases were payroll costs and adoption of SFAS No. 123-R, which added $0.4 million to 2006 operating expenses. The increase in operating expenses from 2004 to 2005 by $1.9 million or 13% mainly reflects an increase in our selling and marketing expenses activities as we expanded our activities and personnel to support these efforts and an increase in research and development activities. The reduction in operating expenses as a percentage of revenues is a result of our achievement of efficiencies and economies of scale in our selling and marketing organization. Research and Development Expenses, Net Research and development expenses consist primarily of personnel costs to support product development, net of grants received from the Chief Scientist. In return for some of these grants, we are obligated to pay the _______________________________________________________________________________ 20-F ClickSoftware Technologies Ltd. Page 27 Israeli government royalties as described below which are included in cost of revenues. Software research and development costs incurred prior to the establishment of technology feasibility are included in research and development expenses as incurred. Software development costs incurred subsequent to the establishment of technological feasibility through the period of general market availability of the products are capitalized, if material, after consideration of various factors, including net realizable value. To date, software development costs that are eligible for capitalization have not been material and have been expensed. Research and development expenses, net of related grants, were $4.1 million or 13% of revenues in 2006, compared with $3.1 million or 13% of revenues in 2005, and $2.7 million or 12% of revenues in 2004. Research and development expenses, prior to participation grants from the Chief Scientist, totaled $4.5 million for the year ended December 31, 2006, compared with $3.6 million for the year ended December 31, 2005, and $3.1 million for the year ended December 31, 2004. We received or accrued grants from the Chief Scientist in the amount of $0.4 million in 2006, compared with $0.5 million in 2005, and $0.4 million in 2004. The increase in research and development expenses from 2005 to 2006 by $1.0 million, or 31%, was primarily due to an increase in the number of our research and development personnel and related payroll costs, which resulted in an increase of $0.7 million in payroll, a decrease of $0.1 million in grants received from the Office of the Chief Scientist and an increase of $0.2 million in other costs. The increase in research and development expenses from 2004 to 2005 by $0.4 million, or 15%, was primarily due to an increase in the number of our research and development personnel and related payroll costs, which resulted in an increase of $0.6 million in payroll, an increase of $0.1 million in grants received from the Office of the Chief Scientist and a decrease of $0.1 million in other costs. Selling and Marketing Expenses Selling and marketing expenses consist primarily of personnel and related costs for marketing and sales functions, including related travel, direct advertising costs, expenditures on trade shows, market research and promotional printing. Selling and marketing expenses were $10.3 million or 32% of revenues in 2006, compared with $10.1 million or 42% of revenues in 2005, and $8.9 million or 39% of revenues in 2004. The increase in the selling and marketing expenses from 2005 to 2006 by $0.2 million or 2% was due to an increase in payroll expenses. The increase in selling and marketing expenses from 2004 to 2005 by $1.2 million or 13% was due to an increase in the number of employees that resulted in an increase of $0.8 in related payroll expenses and an increase in our selling and marketing expenses activities by $0.4 million. The reduction in selling and marketing expenses as a percentage of revenues from 2005 to 2006 is a result of our achievement of efficiencies and economies of scale. General and Administrative Expenses General and administrative expenses consist primarily of personnel and related costs for corporate functions, including information services, finance, legal, accounting, human resources, facilities, provision for doubtful accounts and costs related to our status as a public company. General and administrative expenses were $3.7 million or 11% of revenues in 2006, compared with $3.1 million or 13% of revenues in 2005, and $2.8 million or 13% of revenues in 2004. General and administrative expenses included $48,000 as an increase in provision in bad debt charges in 2006, the amount of $3,000 as a reduction in provision in bad debt charges in 2005, and $180,000 as a reduction in bad debt charges in 2004. General and administrative expenses without bad debt charges were $3.6 million in 2006, $3.1 million in 2005, and $3 million in 2004. The increase of $0.5 million in general and administrative expenses from 2005 to 2006, excluding bad debt charges, was primarily due to an increase in payroll expenses of $0.4 million, a decrease of $0.2 million in other general and administrative expenses and an increase in amortization of stock-based compensation by $0.3 million. The increase of $0.1 million in general and administrative expenses from 2004 to 2005, excluding bad debt charges, was primarily due to an increase in payroll expenses of $0.2 million and a decrease of $0.1 million in other general and administrative expenses. Amortization of Stock-Based Compensation Compensation cost related to stock options is recognized in operating results (included in cost of revenues, research and development, selling and marketing, general and administrative expenses) under SFAS No. 123R. _______________________________________________________________________________ 20-F ClickSoftware Technologies Ltd. Page 28 Interest and Other Income, Net Interest and other income includes interest income earned on our cash, cash equivalents and short and long-term investments, offset by interest expense, and also include the effects of foreign currency fluctuations. Interest income net of interest expenses, was $484,000 or 2% of revenues in 2006, compared with $122,000 in 2005, and $179,000 or 1% of revenues in 2004. The increase in interest income from 2005 to 2006 is attributable to a combination of an increase in our cash and investments and improved returns on our investments. The decrease in interest income from 2004 to 2005 is attributable to losses from currency fluctuations in 2005 compared to 2004, which was partially mitigated by an increase in interest income in 2005. Income Taxes Our tax rate will mainly reflect a mix of the U.S. statutory tax rate on our U.S. income, the U.K statutory tax rate on our U.K. income, the Belgium statutory tax rate on our Belgian income, the German statutory tax rate on our German income, the Australian tax rate on our Australian income and the Israeli tax rate discussed elsewhere in this annual report. As of December 31, 2006, net operating loss carry forwards in Israel amounted to approximately $22.5 million compared with $22.4 million in 2005. Additional tax loss carry forwards of approximately $23.5 million and $7.5 million remain attributable to our U.S. subsidiary and the European subsidiaries, respectively. The Israeli and the European net operating loss carry forwards have no expiration date. The U.S. net operating loss carry forwards will expire gradually from 2009 through 2024. Net Income (Loss) Net income for 2006 was $2.1 million or 7% of revenues, compared with a net loss of $2.0 million or 8% of revenues in 2005, and net income of $0.9 million or 4% of revenues in 2004. 5B. Liquidity and capital resources Our cash and investments increased by $6.0 million or 43% to $19.8 million as of December 31, 2006, compared with $13.8 million as of December 31, 2005, which was an increase of $1.8 million or 15%, compared with $12.0 million as of December 31, 2004. Our primary sources of cash and investments, net, during 2006 were cash flows of $5.7 million generated from operations and $0.5 million from exercises of employee stock options. Our primary sources of cash and investments, net, during 2005 were cash flows of $2.0 million generated from operations and $0.2 million from exercises of employee stock options. As of December 31, 2006, we had cash and cash equivalents of approximately $13.4 million, short-term investments of approximately $5.9 million and long-term investments of approximately $0.5 million. As of December 31, 2006, approximately $0.5 million in long-term investments had been deposited with banks to secure letters of credit totaling approximately $0.5 million, which are described below. Our cash, short-term investments and long-term investments are invested or deposited in low-risk and predominantly U.S-dollar denominated investments and bank deposits. Cash and Investments December 31, ------------ ------------- -------------- ------------- ------------- -------------- 2006 % Change 2005 % Change 2004 ---- -------- ---- -------- ---- (In thousands) Cash and cash equivalents $13,385 $10,467 $ 4,196 Short-term investments 5,918 3,111 7,533 Long-term investments 451 264 264 ------------- ------------- -------------- Total Cash and investments $19,754 43% $13,842 15% $11,993 ------------- ------------- -------------- _______________________________________________________________________________ 20-F ClickSoftware Technologies Ltd. Page 29 For the year ended December 31, 2006, net cash provided by operations was $5.7 million, comprised of net income of $2.1 million, an increase in trade receivables of $2.3 million, a decrease in other receivables of $0.1 million, an increase in accounts payable of $ 1.0 million, and an increase in deferred revenues of $3.4 million, which was partially offset by non-cash charges of $1.4 million. Cash-flows generated from operations in 2006 were positively influenced by the prepayment of long-term support fees by one of our customers in the amount of $2.5 million. For the year ended December 31, 2005, net cash provided by operations was $2.0 million, comprised of net loss of $2.0 million, a decrease in trade receivables of $1.2 million, an increase in other receivables of $0.1 million, an increase in accounts payable of $ 0.2 million, and an increase in deferred revenues of $2.1 million, which was partially offset by non-cash charges of $0.6 million. For the year ended December 31, 2004, net cash provided by operations was $0.7 million, comprised of net income of $0.9 million, an increase in trade receivables of $2.0 million, an increase in other receivables of $0.3 million, an increase in accounts payable of $0.7 million, and an increase in deferred revenues of $0.7 million, which was partially offset by non-cash charges of $0.7 million. In September 2006, our Tel Aviv office was damaged by fire. In October 2006, we moved to our new location in Givat Shmuel, Israel. The majority of losses we suffered in the fire are covered by our insurance policies and we believe that there was no material impact on our operations or financial performance. We have yet to finalize our claim with our insurance company but expect to do so by the middle of 2007. As of December 31, 2006, we had received $0.8 million from our insurance policy as advance payments out of which $0.4 million was booked as proceeds from disposal of equipment and the remaining as an offset of extra expenses incurred by us. Net cash used in investment activities was $3.2 million in 2006, consisting of $3.0 million invested primarily in deposits, $0.5 million provided by disposal of equipment and $0.7 million used for purchases of equipment and systems, including computer equipment and fixtures and furniture and for leasehold improvements. Net cash provided by investment activities was $4 million in 2005, consisting of $4.4 million generated primarily from bank deposits and $0.4 million used for leasehold improvements and purchases of equipment and systems, including computer equipment and fixtures and furniture. Net cash used in investment activities was $4.5 million in 2004, of which $3.9 million was primarily invested in bank deposits and $0.6 million invested in leasehold improvements and purchases of equipment and systems, including computer equipment and fixtures and furniture. Net cash provided by financing activities was $0.5 million in 2006, as a result of the employee options exercises. Net cash provided by financing activities was $0.2 million in 2005, as a result of the employee options exercises. Net cash provided by financing activities was $0.3 million in 2004, as a result of the employee options exercises and ESPP purchases. As of December 31, 2006, we had outstanding trade receivables of approximately $6.5 million, which represented approximately 20% of 2006 total revenues. As of December 31, 2005, we had outstanding trade receivables of approximately $4.1 million, which represented approximately 17% of 2005 total revenues. As of December 31, 2004, we had outstanding trade receivables of approximately $5.3 million, which represented approximately 23% of 2004 total revenues. Our trade receivables are typically between 30 and 60 days, although we also negotiate longer payment plans with some of our clients. Days sales outstanding ("DSO"), calculated based on revenues for the most recent quarter and accounts receivable at the balance sheet date, decreased to 62 DSO as of December 31, 2006, compared with 63 DSO as of December 31, 2005, and 70 DSO as of December 31, 2004. As of December 31, 2006, we had $0.6 million in purchasing commitments for capital expenditures, mainly for computer equipment, replacing equipment lost in the fire. We expect this amount to be covered by our insurance policies. Since inception, we have received aggregate payments from the Government of Israel through the Office of the Chief Scientist of the Ministry of Industry and Trade in the amount of $8.5 million related to research and development. In return for the Government of Israel participation, we are committed to pay royalties at a rate of 3% to 5% of sales of the developed product, up to 100%-150% of the amount of grants received with annual interest of LIBOR as of the date of approval for programs approved from 1999 and thereafter. As of December 31, 2006, we had paid or accrued royalties related to the results of research and development in the amount of $5.9 million. The estimated current net commitment is approximately $2.6 million. The refund of _______________________________________________________________________________ 20-F ClickSoftware Technologies Ltd. Page 30 the grant is contingent on future sales, and we have no obligation to refund these grants, if sufficient sales are not generated. Our capital requirements depend on numerous factors, including market demand and acceptance of our products, the resources we devote to developing, marketing, selling and supporting our products, the timing and extent of establishing additional international operations and investments in computers and office equipment. We intend to continue investing significant resources in our selling and marketing, research and development operations in the future and investments in computers and office equipment. In 2005, we generated a net loss while in 2006 we returned to profitability. We may not be able to maintain profitability, as our ability to maintain our profitability on a quarterly basis is largely dependent on the receipt of large orders in each quarter and our ability to control our expenses. If we are not successful in doing so, we will be required to seek new, external sources of financing, which may not be available to us on favorable terms, or at all. If additional funds are raised through the issuance of equity or debt securities, these securities could have rights, preferences and privileges senior to those of holders of ordinary shares, and the terms of these securities could impose restrictions on our operations. The sale of additional equity or convertible debt securities could result in additional dilution to out shareholders. We believe that we will have sufficient cash to fund our operations for at least the next 12 months. 5C. Research and development We have invested significant time and resources in creating a structured process for undertaking all product development projects. These include documenting product requirements, specifying product features and workflow, developing the software, performing quality assurance and creating documentation and packaging. Our research and development center in Israel is ISO 9001 compliant and continuously updates its software development procedures to maintain an ongoing improvement process and high quality products. Our future research and development strategies will concentrate on strengthening our product offerings in decision support, forecasting, capacity and shift planning and monitoring and schedule optimization; continuing to enhance the technology and scalability of our products; continuing to improve our mobile and location-based capabilities; and continuing the development of offerings for specific vertical industries. The company invested $4.1 million in 2006, $3.1 million in 2005 and $2.7 million in 2004 for research and development. 5D. Trend information We are operating in a market that we believe is mostly untapped. We are seeing increasing demand for cost-effective solutions in the service workforce optimization markets, based on recently issued requests for proposals. Our customers are seeking turnkey end-to-end solutions. With our service optimization suite and our mobile and location-based services, we believe we are well-positioned to cover these needs. Large system integrators are building practices around the service optimization market, another positive indication of the traction in this market. Our strategy is to continue to increase marketing efforts through our channels and large system integrators. We intend to expand our marketing and implementation capacity through these third parties, and expect to enhance sales by taking advantage of the market presence of these third parties. Our quarterly results of operations may be subject to significant fluctuations due to several factors, primarily the timing of large orders, which represent a significant percentage of our revenues, customer budget cycles and impact on the timing for buying decisions, competitive pressures, the ability of our partners to become effective in selling and marketing our products, and other factors. The portion of services revenues decreased last year, while the portion of license revenues increased. The increase in license revenues is attributable to our ability to sign license deals with new and repeat customers. We believe we will continue to win contracts involving large implementation efforts due to our attractive product offering and positioning in the market. We expect license and professional services revenues to continue to grow in absolute terms in 2007, while maintaining license and professional services ratios comparable to 2006 or a slight change in favor of license revenue. _______________________________________________________________________________ 20-F ClickSoftware Technologies Ltd. Page 31 We believe that the interest in service optimization solutions has increased over the last few years. Large service organizations are looking for sophisticated solutions to improve their planning and utilization capabilities. We believe this trend will continue in 2007 and beyond. Our largest vertical market has traditionally been the telecommunications market. However, in the last two years, we have seen strong demand in the utility market as a result of deregulation and modernization trends. Our other vertical markets show healthy growth as well. We believe that this trend will continue. We see positive trends in our North American and European markets. In addition, we see potential in developing countries, such as China and India, and we will approach those markets mainly through partnering channels. 5E. Off-balance sheet arrangements Except for the arrangements with the Chief Scientist and the performance bonds to certain customers as discussed in Item 5B above and Item 5F below, we do not have any off-balance sheet arrangements. 5F. Contractual obligations We have various commitments primarily related to guarantees, letters of credit and capital lease obligations. The following table provides details regarding our contractual cash obligations and other commercial commitments as of December 31, 2006: - ------------------------------ ------------------- ------------------------------------------------------------- Amount of Commitment Expiration Commercial Commitments Total Amounts Per Period (in thousands) Committed (in ------------------------------------------------------------- thousands) 2007 2009 - ------------------------------ ------------------- ------------------------------------------------------------- Guarantees/Letters of Credit $451 $219 $232 - ------------------------------ ------------------- ------------------------------ ------------------------------ - ----------------------- ---------------------------------------------------------------------- Contractual Payments Due By Period (in thousands) Obligations ------------------------------------ - ----------------------- ---------------------------------------------------------------------- Total Less than 1 year 2-3 years 4-5 years - ----------------------- ------------------ ------------------- --------------- --------------- Lease Obligations $1,625 $695 $862 $68 - ----------------------- ------------------ ------------------- --------------- --------------- We have entered into standby letter of credit agreements with banks and financial institutions primarily relating to the guarantee of rental agreements and future performance on certain contracts. As of December 31, 2006, contingent liabilities on outstanding letter of credit agreements aggregated approximately $0.5 million. We do expect to renew most of these letters of credit. The letters of credit are secured by $0.5 million in deposits to cover potential payments under the guarantees. As permitted under Israeli law, we have agreements whereby we indemnify our officers and directors for certain events or occurrences while the officer or director is, or was serving, at our request in such capacity. The indemnification period covers all pertinent events and occurrences during the officer's or director's lifetime. We have director and officer insurance coverage that may limit our exposure and may enable us to recover a portion of any future amounts paid. In addition to the insurance coverage, we have agreed to indemnify our directors in an amount not to exceed $20 million, for all persons and all events to be indemnified, for certain events and occurrences while the director is, or was serving, at our request in such capacity in accordance with the Indemnification Agreements entered into with the directors, which are substantially in the form of the Amended Form of Indemnification Agreement filed as Exhibit 4.12 to this annual report. _______________________________________________________________________________ 20-F ClickSoftware Technologies Ltd. Page 32 5G. Safe Harbor SPECIAL NOTE REGARDING FORWARD-LOOKING STATEMENTS This annual report contains certain forward-looking statements (as such term is defined in Section 27A of the Securities Act of 1933 and Section 21E of the Securities Exchange Act of 1934) and information relating to us that are based on the beliefs of our management as well as assumptions made by and information currently available to our management, including statements related to products, markets, and future results of operations and profitability, and may include implied statements concerning market acceptance of our products, and our growing leadership role in the marketplace. In addition, when used in this annual report, the words "likely," "will," "suggests," "may," "would," "could," "anticipate," "believe," "estimate," "expect," "intend," "plan, "predict" and similar expressions and their variants, as they relate to us or our management, may identify forward-looking statements. Such statements reflect our judgment as of the date of this annual report with respect to future events, the outcome of which are subject to certain risks that may have a significant impact on our business, operating results or financial condition, including the risk factors described in Item 3D - Risk factors. Investors are cautioned that our forward-looking statements are inherently uncertain. Should one or more of the risks that we describe in this annual report or other uncertainties materialize, or should underlying assumptions prove incorrect, actual results or outcomes may vary materially from those described herein. We undertake no obligation to update forward-looking statements, whether as a result of new information, future events or otherwise. ITEM 6. DIRECTORS, SENIOR MANAGEMENT AND EMPLOYEES 6A. Directors and senior management Senior Management The members of our executive management are as follows: Name Age Position - ---- --- -------- Dr. Moshe BenBassat 59 Chief Executive Officer and Chairman of the Board Shmuel Arvatz 44 Executive Vice President and Chief Financial Officer Hannan Carmeli 48 Chief Operating Officer DR. MOSHE BENBASSAT co-founded ClickSoftware and has served as our Chairman and Chief Executive Officer since inception. From 1987 to 1999, Dr. BenBassat served as a Professor of Information Systems at the Faculty of Management at Tel-Aviv University. Dr. BenBassat has also held academic positions at the University of Southern California and the University of California in Los Angeles. From 1996 to January 1999, Dr. BenBassat also served as a board member of Tadiran Telecommunications Inc., a telecommunications company. From 1990 to 1996, Dr. BenBassat served as a board member of Tadiran Electronic Systems Ltd., a defense electronics company. Dr. BenBassat holds Bachelor of Science, Master of Science and PhD. degrees in Mathematics and Statistics from Tel-Aviv University. SHMUEL ARVATZ has served as our Executive Vice President and Chief Financial Officer since October 2002. Prior to joining ClickSoftware, Mr. Arvatz served as the Chief Financial Officer at Shrem, Fudim, Kelner Technologies Ltd., a leading investment house in Israel. From June 1999 to February 2001, Mr. Arvatz served as Executive Vice President and Chief Financial Officer of Tecnomatix Technologies Ltd., a provider of software e-manufacturing solutions. From 1990 to 1999, Mr. Arvatz served as Vice President and Chief Financial Officer at ADC Israel Ltd. (previously Teledata Communications Ltd., a telecommunications equipment provider which was acquired by ADC Telecom Inc. in 1998). Mr. Arvatz holds a B.A. in Accounting and Economics from Bar-Ilan University in Tel Aviv, Israel and is a Certified Public Accountant in Israel. HANNAN CARMELI has served as our COO since March 2006. Previously, he served as our Executive Vice President of Sales & Professional Services since August 2004. Prior to this position, he managed our Professional Services organizations worldwide since the beginning of 2001. From August 1996 to December 2000, Mr. Carmeli held various executive roles including General Manager of the ClickFix Division as well as _______________________________________________________________________________ 20-F ClickSoftware Technologies Ltd. Page 33 Manager of Product Services and Operations. Prior to joining us, Mr. Carmeli held R&D and field positions with various software vendors ranging from software development through product management and sales management. Mr. Carmeli holds a Bachelor of Science degree from the Technion Institute of Technology in Haifa, Israel and a Master of Science degree in Computer Science from Boston University. Executive officers serve at the discretion of the Board. The employment of each of our executive officers is at will and may be terminated at any time, with or without cause, subject to contractual notice provisions. There are no family relationships between any of our directors or executive officers. Directors Our Articles of Association currently provide for a board of directors of not less than two members nor more than eleven members. We have a classified board of directors as set forth below: NAME OF DIRECTOR AND CLASS TERM EXPIRES AGE - ---------------------------- -------------- ----- James W. Thanos, Class I 2007 58 Roni A. Einav, Class II 2008 62 Gil Weiser, Class II 2008 65 Moshe BenBassat, Class III 2009 59 Israel Borovich, external director 2007 65 Naomi Atsmon, external director 2009 54 Dan Falk, external director 2009 62 JAMES THANOS has served as a director since May 2000. Mr. Thanos has served as Executive Vice President, Worldwide Field Operations of BroadVision, Inc., an ecommerce software company from October 1999 to June 2002. From March 1998 to October 1999, Mr. Thanos served as BroadVision's Vice President and General Manager, Americas. Prior to working for BroadVision, Mr. Thanos served as Senior Vice President of Worldwide sales at Aurum Software, a sales force automation company. Mr. Thanos is a member of the board of directors of SupportSoft, Covigna, and Corticon. Mr. Thanos holds a Bachelor of Arts degree in International Relations and a Bachelor of Arts degree in Behavioral Sciences from Johns Hopkins University. RONI EINAV has served as a director since April 2000. Mr. Einav is the General Manager of Einav High-Tec Assets Ltd., an investment company focused on technology ventures, founded by him in 1995. From 1983 to April 1999, Mr. Einav served as Chairman of the Board of Directors of New Dimension Software, Ltd., a systems software company he had founded, which was subsequently acquired by BMC Software for over $650 million. Mr. Einav serves on the board of directors of Advantec, XciTel, Eurekify, Xenia, Impactia, M-Photo and Ivivo. Mr. Einav has also played a key role in founding approximately a dozen other software companies, including Liraz Computers, Jacada Ltd., M-Photo, Ivivo, Impactia, Axxana, Eurekify, XciTel, CeDimension, ComDa, Computer Systems and Einav Systems. Mr. Einav was a Major in the Israeli Defense Forces and served as a systems analyst in a research and development division. Mr. Einav holds a Bachelor of Science degree in Management and Industrial Engineering as well as a Master of Science degree in Operations Research from the Technion Institute, Haifa, Israel. GIL WEISER has served as a director since May 2003. Mr. Weiser has been active in the high tech environment for the past thirty years, with experience ranging from design engineering to management of international companies, as well as community and public activities, from serving the Shevach/Mofet High School to chairing the Haifa University Executive Board. Mr. Weiser is currently the CEO of Orsus Solutions Ltd., an Israeli high-tech company, and is chairman or a member of the board of directors of the following companies: Fundtech, a software company; BBP, a subsidiary of Fundtech; Carmel, a company connected with Haifa University; and Optibase, a video communication company. Mr. Weiser was also a member of the board of directors of the Tel Aviv Stock Exchange (2002-2004). From January to December 2002, Mr. Weiser was the Acting Vice Chairman for ORAMA, an international investment banking group. From 1995 to 2000, Mr. Weiser served as Chief Executive Officer of Hewlett-Packard Israel, a technology company. From 1993 to 1995, Mr. Weiser served as Chief Executive Officer of Fibronics Corporation, a communication company. From 1976 to 1993, Mr. Weiser served as Chief Executive Officer of Digital Israel, a computing _______________________________________________________________________________ 20-F ClickSoftware Technologies Ltd. Page 34 company. Mr. Weiser is Chairman of the Executive Committee of Haifa University. Mr. Weiser was the Vice Chairman of the Israel Management Center, heading the multi-national forum, and is a member of the Israel High-Tech Association Executive Committee. Mr. Weiser holds a Bachelor of Science degree in Electrical Engineering from the Technion Institute and a Master of Science degree in Electronics/Computers from the University of Minnesota in Minneapolis. DR. ISRAEL BOROVICH has served as a director since July 1997 and as an external director according to the Israeli Companies Law since July 2001. Dr. Borovich currently serves as Chairman of El Al Israel Airlines Ltd. From 1988 until 2004, Dr. Borovich served as President and CEO of Arkia Israeli Airlines Ltd. and Knafaim-Arkia Holdings Ltd., an investment management company. Dr. Borovich serves as Chairman of Ayalon Highways (Israel) Ltd. Dr. Borovich also serves as a director and Deputy Chairman of Knafaim Holdings, Ltd., an investment management company. Dr. Borovich served as a Professor on the Faculty of Management of Tel Aviv University where he is currently a Professor Emeritus. Dr. Borovich holds Bachelor of Science and Master of Science degrees in Industrial Engineering and a Ph.D. degree in Operations Research from the Polytechnic Institute in Brooklyn. NAOMI ATSMON has served as a director since May 2003. Ms. Atsmon was employed by Amdocs Ltd., a customer care and billing software company, from 1986 until the end of 2002. From 1997 until 2002, Ms. Atsmon served as a Division President at Amdocs Ltd., managing large scale billing projects for telephone companies in North America and Europe, with overall responsibility for the profit and loss statement of the division. From 1994 until 1997, Ms. Atsmon served as a Vice President at Amdocs Ltd. From 1991 until 1994, she was a director for Amdocs Ltd. in charge of software development and customer relations with one of the largest telephone companies in the United States. Prior to joining Amdocs Ltd., Ms. Atsmon was a project manager at Bank Hapoalim, in charge of a large financial project for the bank controller. From 1976 to 1981, Ms.Atsmon was a system analyst with Agrexco Ltd. Ms. Atsmon also currently serves as a board member of Jacada Ltd., a software provider. Ms. Atsmon holds a Bachelor of Science degree in Management & Industrial Engineering from the Technion Institute, and studied business administration at Tel-Aviv University. DAN FALK has served as a director since May 2003. Mr. Falk served as the Chairman of the Board of Directors of Atara Technology Ventures Ltd., an Israeli company engaged in investment in advanced technology enterprises from 2000 to May 2003. He is also a member of the Boards of Directors of Orbotech Ltd., Nice Systems Ltd., Orad Ltd., Netafim Ltd., Plastopil Ltd., Dmatek Ltd., Nova Measuring Systems Ltd., Attunity Ltd., Jacada Ltd., Ormat Technology Inc. (publicly traded on NYSE), and Poalim Ventures I. From July 1999 to November 2000, Mr. Falk served as President and Chief Operating Officer of Sapiens International Corporation N.V., a company engaged in the development of software solutions for large-scale, cross-platform systems. Mr. Falk was Executive Vice President of Orbotech Ltd., a high technology company, from August 1995 to July 1999, and between June 1994 and August 1995 served as its Executive Vice President and Chief Financial Officer. From October 1992 until June 1994, Mr. Falk was Vice President and Chief Financial Officer of Orbotech Ltd. Mr. Falk was Director of Finance and Chief Financial Officer of Orbot Systems, predecessor of Orbotech Ltd., from 1985 until 1992. Mr. Falk received a Master of Business Administration degree in 1973 from the Hebrew University School of Business and had 15 years experience in finance and banking, including senior positions at Israel Discount Bank Ltd., prior to joining Orbot. 6B. Compensation The aggregate compensation paid to all our directors and officers during 2006 was approximately $1.5 million in salaries, directors' fees, and bonuses. In addition, we granted 333,000 options to our officers and directors at an average exercise price of $1.78 per share. Options expire seven to ten years after the date of the grant. The employment agreements of the executive officers provide that the employment relationship is "at-will" and may be terminated at any time by either the Company or the executive. The agreements provide that in the event the executive resigns his employment from the company or the executive is terminated by the Company without cause, the executive will be entitled to severance payments in amounts equal to twelve months of annual base salary as of the date of termination for Dr. BenBassat and three months of base salary as of the date of termination for Mr. Arvatz and Mr. Carmeli (plus, in the case of Mr. Arvatz and Mr. Carmeli, a severance amount due in accordance with applicable law). Our executive officers participate in a bonus plan in which they will receive bonuses based on achieving company goals on revenues and operating profit, and based on achieving personal goals. CEO goals are determined on a yearly basis by the Compensation Committee, and goals of the executive officers are set by the CEO. _______________________________________________________________________________ 20-F ClickSoftware Technologies Ltd. Page 35 6C. Board practices We are subject to the provisions of the Companies Law, which requires, in part, that at least two External Directors (as such term is defined in the Companies Law) serve on our Board of Directors. A person may not qualify as an External Director if he/she, or his/her relative, partner, employer or any entity under his/her control has or had at any time during the previous two years, any "affiliation" with the company, any entity controlling the company or any entity controlled by the company or by this controlling entity. In addition, no individual may serve as an External Director if the individual's position or other activities create or may create a conflict of interest with his/her role as an External Director. For a period of two years from termination of office, a former External Director may not serve as a member of the Board of Directors or employee of the company or provide professional services to the company for compensation. External Directors must be elected by the shareholders. The term of an External Director is three years and may generally be extended, subject to shareholder approval, for additional terms of three years. All External Directors must serve on the company's Audit Committee and at least one External Director must serve on any other committee maintained by the company's Board of Directors. There are no service contracts between us or any of our subsidiaries and our directors in their capacity as directors providing for benefits upon termination of employment, except for the termination provisions included in the employment agreement of officers that also act as directors and that concern solely their termination from their positions as employees. We have entered into indemnification agreements with our directors and senior management in an attempt to ensure continued service in an effective manner. The indemnification agreements provide protection against personal liability due to an act performed or failure to act in the capacity as a director or officer. For further details, see Section 5F, above. Audit Committee The audit committee consists of Ms. Atsmon, Dr. Borovich, Mr. Falk and Mr. Weiser, each of whom is "independent," as such term is defined under Rule 4200(a)(15) of the listing standards of the National Association of Securities Dealers. Our board of directors has determined that Mr. Falk also qualifies as a "financial expert" within the meaning of SEC and Nasdaq rules. The audit committee provides assistance to the board of directors in fulfilling its legal and fiduciary obligations with respect to matters involving the accounting, auditing, financial reporting and internal control functions of our company and our subsidiaries as well as complying with the legal requirements under Israeli law and the Sarbanes-Oxley Act of 2002. Functions of the audit committee include: o To assist our board of directors to oversee our accounting and financial policies, internal controls, and financial reporting practices. o To maintain and facilitate communication between our board of directors and our financial management and our auditors. o Through, among other things, consultation with our internal and external auditors, to detect irregularities in the management of our business and our internal controls procedures. o To communicate on a regular basis with our outside auditors and review their operation and remuneration. o To decide whether to approve acts or related-party transactions involving directors, executive officers, controlling shareholders and third parties. Our audit committee convenes at least once per quarter to review our quarterly financial results and to address other matters within the committee's responsibilities. _______________________________________________________________________________ 20-F ClickSoftware Technologies Ltd. Page 36 Compensation Committee Our compensation committee is comprised of James Thanos, Gil Weiser, and Israel Borovich, and meets as necessary several times per year regarding employee compensation matters. Functions of the compensation committee include: o To discharge the responsibilities of the board of directors relating to compensation of executive officers. o To establish a compensation structure which allows us to attract and retain executive officers. 6D. Employees At December 31, 2006, we employed 194 full time employees. Of these employees, 109 were based in our facilities in Israel, 29 in the United States, 16 in Asia Pacific and 40 in Europe. The following is a detailed breakdown of persons employed by main category of activity: YEAR ENDED DECEMBER 31, Department 2006 2005 2004 Services 79 70 55 Research & Development 45 46 34 Sales and Marketing 41 40 43 General and Administrative 29 24 22 --------------------------------------------- Total 194 180 154 --------------------------------------------- We believe that our relations with our employees are good. Neither our employees nor we are party to any collective bargaining agreements, except for provisions of such agreements that are applicable to the industry by virtue of extension orders issued under applicable Israeli laws. Israeli law and certain provisions of the nationwide collective bargaining agreements between the Histadrut (General Federation of Labor in Israel) and the Coordinating Bureau of Economic Organizations (the Israeli federation of employers' organizations) apply to our Israeli employees. These provisions principally concern the maximum length of the work day and the work week, minimum wages, paid annual vacation, contributions to a pension fund, insurance for work-related accidents, procedures for dismissing employees, determination of severance pay and other conditions of employment. We provide our employees with benefits and working conditions above the required minimums. Furthermore, pursuant to such provisions, the wages of most of our employees are subject to cost of living adjustments, based on changes in the Israeli CPI. The amounts and frequency of such adjustments are modified from time to time. Israeli law generally requires the payment of severance pay upon the retirement or death of an employee or upon termination of employment by the employer or, in certain circumstances, by the employee. We currently fund our ongoing severance obligations for our Israeli employees by making monthly payments for insurance policies and severance funds. Severance payment expenses amounted to $603,000 in 2006, $352,000 in 2005, and $336,000 in 2004. Israeli law also provides that employment arrangements with employees not in senior managerial positions, or whose working conditions and circumstances do not facilitate employer supervision of their hours of work, must provide for compensation that differentiates between compensation paid to employees for a 43 hour work week or for maximum daily work hours and compensation for overtime work. The vast majority of our employment compensation arrangements are fixed and do not differentiate between compensation for regular hours and overtime work. Therefore, we may face potential claims from these employees asserting that the fixed salaries do not compensate for overtime work. 6E. Share ownership As of March 31, 2007, each of the individuals listed in Item 6A beneficially owned less than 1% of our ordinary shares, with the exception of Dr. Moshe BenBassat, who owned 4,334,022 shares and 1,140,392 options. _______________________________________________________________________________ 20-F ClickSoftware Technologies Ltd. Page 37 We have established a number of employee option plans containing terms and conditions for the vesting and exercising of options granted to employees for the purchase of our ordinary shares. Our umbrella stock option plan was adopted in 2000. In April 2003, we commenced a voluntary stock option exchange program for our employees. Under the program participating employees were given the opportunity to have unexercised stock options previously granted to them cancelled, and to receive replacement options at a future date. Replacement options were granted at a ratio of between 50% and 5% for each option cancelled, at an exercise price equal to the fair market value of our ordinary shares on the date of the re-grant. Pursuant to the terms of the offer, 279,118 options were cancelled at May 2003. We granted 39,840 replacement options in December 2003 at an exercise price of $4.39. During 2003, the board of directors increased the reserve for grants under the umbrella option plan, the Amended and Restated 2000 Share Option Plan (the "ESOP"), by 400,000 options effective January 1, 2004. During 2005, the board of directors increased the reserve for grants under ESOP, by 450,000 options effective January 1, 2006. During 2006, the board of directors ratified an automatic increase of the reserve for grants under the ESOP by 1,250,000 effective January 1, 2007. In 2001 we adopted the 2000 Approved U.K. Share Scheme for our employees in the United Kingdom and in 2003 we adopted the 2003 Israeli Share Option Plan for our employees in Israel, both of which are pursuant to the ESOP. We adopted an Employee Stock Purchase Plan (ESPP) in 2000, details of which are set forth in Note 12(C) of the financial statements. Options generally have a term of between seven and ten years. Earlier termination may occur if the employee's employment with us is terminated or if certain corporate changes or transactions occur. Our board of directors determines the grant and the exercise price at the time the options are granted. The exercise price per share is usually granted at the approximate fair market value of the shares on the date of grant, as determined by the closing price for our ordinary shares as reported by Nasdaq on the date prior to the date of grant for incentive stock options. Each stock option agreement specifies the date and period over which the option becomes exercisable. Options granted by us generally vest over a period of four years. Vesting is conditional upon employee remaining continuously employed by the company or its subsidiaries. On December 5, 2005, the board of directors approved the accelerated vesting of unvested employee stock options granted to employees and officers with exercise prices of $1.75 or above. Options to purchase approximately 0.8 million shares became exercisable immediately. The accelerated options, which are considered vested as of December 5, 2005, have exercise prices ranging from $1.75 to $4.25 per share. The number and exercise prices of the shares involved are unchanged. The vesting acceleration enables us to avoid recognizing in our income statement compensation expense associated with these options in future periods, upon adoption of FASB Statement NO. 123R (Share-Based Payment) in January 2006. As a result of this change, we expect to reduce the after tax stock option expense we otherwise would have been required to record by approximately $2 million over a 4-year period. This estimate is subject to change and is based on estimated value calculations using the Black-Scholes methodology. ITEM 7. MAJOR SHAREHOLDERS AND RELATED PARTY TRANSACTIONS 7A. Major shareholders The following table sets forth, as of March 31, 2007, the total number of ordinary shares beneficially owned by (i) all shareholders known to us to own more than 5% of our outstanding ordinary shares, and (ii) all of our directors and executive officers as a group. Ordinary Shares Beneficially Owned ---------------------------------- Name and Address Number Percent - ------------------ ------ ------- Dr. Moshe BenBassat (1) 5,474,414 18.7% Austin W. Marxe and David M. Greenhouse (2) 4,142,481 14.8% G. Nicholas Farwell (3) 3,008,100 10.7% Officers and directors as a group (4) 6,354,061 21.8% (10 persons) _______________________________________________________________________________ 20-F ClickSoftware Technologies Ltd. Page 38 (1) Includes, in addition to the ordinary shares held by Dr. BenBassat (i) 1,140,392 options for ordinary shares held by Dr. BenBassat that are exercisable within 60 days of the date stated above and (ii) 2,246,887 ordinary shares held by Idit BenBassat, which may be deemed to be beneficially owned by Dr. BenBassat. (2) As reported on Amendment No. 3 to the Schedule 13G filed with the SEC on February 14, 2007 in a joint filing by Austin W. Marxe and David M. Greenhouse. Messrs. Marxe and Greenhouse own the ordinary shares through various investment vehicles. (3) As reported on schedule 13G filed with the SEC on January 27, 2005 by G. Nicholas Farwell. (4) Includes (i) 1,996,667 ordinary shares for which options granted to officers and directors are exercisable within 60 days of the date stated above, and (ii) 2,246,887 ordinary shares held by Idit BenBassat, which may be deemed to be beneficially owned by Dr. BenBassat. Does not include 272,625 ordinary shares for which options granted to officers and directors are outstanding but are not currently or within 60 days exercisable. Changes in the percentage of ownership of major shareholders during the past three years were as follows: 31-Dec 31-Dec 2003 2006 % % --------- ---------- Total shares 27,080,955 27,994,626 G. Nicholas Farwell 2,745,000 10.1% 3,008,100 10.7% R.S Investment Management Co. 1,716,937 6.3% - - Columbia Wagner 1,660,000 6.1% - - Austin W. Marxe and David M. Greenhouse - - 4,142,481 14.8% Our major shareholders do not have different voting rights from each other or other shareholders. 7B. Related party transactions During the past three years, we have engaged in no material commercial transactions with related parties, nor are there any outstanding loans to related parties concerning this period of time. The following table sets forth information with respect to transactions between the Company and Nester Ltd., a company controlled by Dr. Moshe BenBassat: YEAR ENDED DECEMBER 31, 2006 2005 2004 ---- ---- ---- (in thousands) Amounts received by the Company from Nester for general and administrative expenses: $25 $74 $86 Amounts received by Nester from the Company for the purchase of office equipment: - $10 - 7C. Interests of experts and counsel Not applicable. _______________________________________________________________________________ 20-F ClickSoftware Technologies Ltd. Page 39 ITEM 8. FINANCIAL INFORMATION 8A. Consolidated statements and other financial information See Item 18 - Financial Statements. Export Sales Export sales in 2006 were $32.1 million or 99.1% of revenues, compared with $24.0 million or 99.6% of revenues in 2005, and $22.7 million, or 100 % of revenues in 2004. Dividends We currently intend to retain earnings, if any, for use in our business. We have never declared or paid cash dividends and have no intention to pay any cash dividends on our capital stock in the foreseeable future. Legal Proceedings From time to time, we are involved in various routine legal proceedings incidental to the ordinary course of our business. We do not believe that the outcome of these pending legal proceeding will have a material adverse effect on our business or consolidated financial condition 8B. Significant changes Except as disclosed elsewhere in this annual report, there have been no other significant changes since December 31, 2006. ITEM 9. THE OFFER AND LISTING 9A. Offer and listing details Our ordinary shares are listed for trading on Nasdaq. The following table sets forth for the periods listed the high and low closing prices of our ordinary shares on Nasdaq. These prices are over-the-counter market quotations which reflect inter-dealer prices, without retail mark-up, mark-down or commission and may not necessarily represent actual transactions. High Low ---- --- Annual Information 2002 2.25 0.08 2003 4.95 0.12 2004 5.28 1.20 2005 2.89 1.28 2006 3.56 1.40 Quarterly Information First quarter 2005 2.89 2.05 Second quarter 2005 2.41 1.67 Third quarter 2005 1.99 1.61 Fourth quarter 2005 1.95 1.28 First quarter 2006 2.00 1.40 Second quarter 2006 1.79 1.54 Third quarter 2006 2.51 1.64 Fourth quarter 2006 3.56 2.31 _______________________________________________________________________________ 20-F ClickSoftware Technologies Ltd. Page 40 Monthly Information October 2006 2.94 2.31 November 2006 3.44 2.74 December 2006 3.56 2.90 January 2007 4.00 3.07 February 2007 4.07 3.36 March 2007 3.46 3.13 9B. Plan of distribution Not applicable. 9C. Market for ordinary shares Our ordinary shares have been quoted on the NASDAQ Capital Market under the symbol CKSW since August 29, 2002 (except between November 6, 2002 and March 6, 2003, when they were quoted under the symbol CKSWE). 9D. Selling shareholders Not applicable. 9E. Dilution Not applicable. 9F. Expenses of the issue Not applicable. ITEM 10. ADDITIONAL INFORMATION 10A. Share capital Not applicable 10B. Memorandum and articles of association The information required by Item 10B was previously reported in our Form 20-F filing for the year ending December 31, 2005 (file number 000-30827) and is incorporated herein by reference. 10C. Material contracts not in the ordinary course of business We have entered into an employment agreement with Moshe BenBassat, our Chief Executive Officer. The agreement provides that the employment relationship is "at-will" and may be terminated at any time by either us or Dr. BenBassat with or without cause. The agreement provides that in the event Dr. BenBassat's employment is terminated other than for cause, he will be entitled to severance payments in amounts equal to twelve months of annual base salary as of the date of termination. Dr. BenBassat is entitled to full acceleration of option vesting in the event of a change in control. The right to receive the contractual _______________________________________________________________________________ 20-F ClickSoftware Technologies Ltd. Page 41 severance benefits set forth above will immediately terminate if Dr. BenBassat is terminated for cause, as defined in the employment agreements. 10D. Exchange controls There are currently no Israeli currency control restrictions on payments of dividends or other distributions with respect to our ordinary shares or the proceeds from the sale of shares, except for the obligation of Israeli residents to file reports with the Bank of Israel regarding certain transactions. However, legislation remains in effect pursuant to which currency controls can be imposed by administrative action at any time. Non-residents of Israel who purchase our securities with non-Israeli currency will be able to repatriate dividends (if any), liquidation distributions and the proceeds of any sale of such securities, into non-Israeli currencies at the rate of exchange prevailing at the time of repatriation, provided that any applicable Israeli taxes have been paid (or withheld) on such amounts. Neither our Articles of Association nor the laws of the State of Israel restrict in any way the ownership or voting of ordinary shares by non-residents of Israel, except with respect to citizens of countries that are in a state of war with Israel. 10E. Taxation The following is a summary of the current tax structure, which is applicable to companies in Israel, with special reference to its effect on us. The following also contains a discussion of material Israeli and U.S. tax consequences to persons purchasing our ordinary shares and government programs from which we and some of our group companies benefit. To the extent that the discussion is based on new tax legislation, which has yet to be subject to judicial or administrative interpretation, there can be no assurance that the views expressed in the discussion will accord with any such interpretation in the future. The discussion is not intended and should not be construed as legal or professional tax advice and is not exhaustive of all possible tax considerations. In July 2002, the Israeli Parliament approved a law enacting extensive changes to Israel's tax law (the "Tax Reform Legislation") generally effective January 1, 2003. Among the key provisions of the Tax Reform Legislation are (i) changes which may result in the imposition of taxes on dividends received by an Israeli company from its foreign subsidiaries; and (ii) the introduction of the "controlled foreign corporation" concept according to which an Israeli company may become subject to Israeli taxes on certain income of a non-Israeli subsidiary if the subsidiary's primary source of income is passive income (such as interest, dividends, royalties, rental income or capital gains). An Israeli company that is subject to Israeli taxes on the income of its non-Israeli subsidiaries will receive a credit for income taxes paid/withheld or that will be paid/withheld by the subsidiary in its country of residence, according to the terms and conditions determined in the Israeli Tax Ordinance. The following summary is included herein as general information only and is not intended as a substitute for careful tax planning. Accordingly, each investor should consult his or her own tax advisor as to the particular tax consequences to such investor of the purchase, ownership or sale of an ordinary share, including the effect of applicable state, local, foreign or other tax laws and possible changes in tax laws. Israel Corporate Tax Considerations - ----------------------------------- General Corporate Tax Structure Income not eligible for "Approved enterprise" benefits is taxed in 2006 at a regular corporate tax rate of 31%. The tax rate will be reduced in subsequent tax years as follows: in 2007 29%, in 2008 27%, in 2009 26% and thereafter 25%. This change does not have a material effect on the Company's financial statements. However, the effective rate of tax payable by a company which derives income from an "Approved Enterprise" may be considerably lower - see discussion below. Law for the Encouragement of Capital Investments, 1959 General. Certain of our production and development facilities have been granted approved enterprise status pursuant to the Law for the Encouragement of Capital Investments, 1959 (the "Investment Law"). The _______________________________________________________________________________ 20-F ClickSoftware Technologies Ltd. Page 42 Investment Law provides that a capital investment in eligible facilities may, upon application to the Investment Center of the Ministry of Industry and Trade of the State of Israel, or the Investment Center, be designated as an Approved Enterprise. Each certificate of approval for an Approved Enterprise relates to a specific investment program delineated both by its financial scope, including its capital sources, and by its physical characteristics, e.g., the equipment to be purchased and utilized pursuant to the program. The tax benefits derived from any such certificate of approval relate only to taxable income attributable to the specific Approved Enterprise. Subject to certain provisions concerning income and subject to the Alternative Benefits (see below), any distributed dividends are deemed attributable to the entire enterprise, and the effective tax rate and the effective withholding tax rates represent the weighted combination of the various applicable tax rates. Tax Benefits. Taxable income of a company derived from an Approved Enterprise is subject to company tax at the rate of up to 25%, instead of the tax rates under the "General Corporate Tax Structure" above, for a certain period of time. The benefit period is a period of seven years commencing in the year in which the Approved Enterprise first generates taxable income. The benefits may be shorter as it is limited to 12 years from the commencement of production of the Approved Enterprise or 14 years from the date of approval, whichever is earlier. Under certain circumstances (as further detailed below), the benefit period may extend to a maximum of ten years or fifteen years (see the 2005 Amendment below) from the commencement of the benefit period. A company which operates under more than one approval or that has capital investments which are only partly approved (such a company being designated as a Mixed Enterprise), may have an effective company tax rate that is the result of a weighted combination of the various applicable rates. A company owning an approved enterprise which was approved after April 1, 1986 may elect to forego the entitlement to grants or state guarantees and apply for an alternative package of tax benefits. These benefits provide that undistributed income from the approved enterprise is fully tax exempt from corporate tax for a defined period, which ranges between two and ten years from the first year of taxable income, subject to the limitations described above, depending principally upon the geographic location within Israel and the type of the approved enterprise. Upon expiration of such period, the approved enterprise is eligible for a beneficial tax rate (25% or lower in the case of an FIC, as described below), for the remainder of the otherwise applicable period of benefits, as described above. Should the percentage of share capital of the companies having Approved Enterprises held by foreign shareholders exceed 25%, future Approved Enterprises of such companies would qualify for reduced tax rates for an additional three years, after the seven years mentioned above. The company tax rate applicable to income earned from Approved Enterprise programs (currently, for programs on which an application for an approved enterprise status was submitted before December 31, 2004) in the benefit period by a company meeting these qualifications is as follows: % of Foreign Ownership Tax Rate - ---------------------- -------- Over 25% but less than 49% 25% 49% or more but less than 74% 20% 74% or more but less than 90% 15% 90% or more 10% Entitlement to these tax benefits for enterprises to which Investment Center granted an Approved Enterprise status prior to December 31, 2004 (see the 2005 Amendment below) is subject to the final ratification of the Investment Center, and is conditioned upon fulfillment of all terms of the approved program. However, there can be no assurance that we will obtain approval for additional Approved Enterprises, or that the provisions of the Investment Law will not change with respect to future approvals, or that the above-mentioned shareholding portion will be reached for each subsequent year. In the event of our failure to comply with these conditions, the tax and other benefits could be canceled, in whole or in part, and we might be required to refund the amount of the canceled benefits, together with the addition of CPI linkage difference and interest. We believe that our Approved Enterprise substantially complies with all such conditions at present, but there can be no assurance that it will continue to do so. The undistributed income derived from each of our approved enterprise programs is tax-exempt for a two year period beginning with the first year in which it generates otherwise taxable income and is subject to a reduced tax rate for the remainder of the benefit period. A company that pays a dividend out of income derived from the Approved Enterprise(s) during the tax exemption period will be subject to deferred company tax in respect of the amount distributed (including the _______________________________________________________________________________ 20-F ClickSoftware Technologies Ltd. Page 43 recipient's tax thereon) at the rate which would have been applicable had such company not elected the Alternative Package. This rate is generally 10% to 25%, depending on the extent to which non-Israeli shareholders hold such company's shares. The dividend recipient is taxed at the reduced rate applicable to dividends from Approved Enterprises (generally 15% as compared to 25% for individuals or an exemption for companies), if the dividend is distributed during the tax benefit period or within 12 years after this period. However, the limitation does not apply if the company qualifies as a foreign investors' company. This tax must be withheld by such company at source, regardless of whether the dividend is converted into foreign currency. Subject to certain provisions concerning income subject to Mixed Enterprises, all dividends are considered to be attributable to the entire enterprise and the effective tax rate on the dividend is the result of a weighted combination of the various applicable tax rates. However, such company is not obliged to distribute exempt retained profits under the Alternative Package, and such company may generally decide from which year's profits to declare dividends. Each application to the Investment Center is reviewed separately, and a decision as to whether or not to approve such application is based, among other things, on the then prevailing criteria set forth in the Investment Law, on the specific objectives of the applicant company set forth in such application and on certain financial criteria of the applicant company. Accordingly, there can be no assurance that any such application by any of our group companies will be approved. In addition, the benefits available to an Approved Enterprise are conditional upon the fulfillment of certain conditions stipulated in the Investment Law and its regulations and the criteria set forth in the certificate of approval, as described above. In the event that these conditions are violated, in whole or in part, a company with an Approved Enterprise would be required to refund the amount of tax benefits, with the addition of the Israeli consumer price index linkage differences and interest. A company which qualifies as a foreign investment company (FIC) is a company, like us, in which more than 25% of the share capital (in terms of shares, rights to profit, voting rights and appointment of directors) and of the combined share and loan capital is owned, directly or indirectly, by non-residents of Israel and is therefore entitled to further tax benefits relating to its approved enterprises. Such a company will be eligible for an extension of the period of tax benefits for its approved enterprises (up to ten years) and further tax benefits, should the level of foreign ownership in it increase above 49%. Notwithstanding the foregoing, proceeds received from the sale of our products may be deemed to be royalties under the domestic law of the country of residence of the purchaser/licensee or under an applicable tax treaty and as such subject to withholding tax in such country. Where withholding tax is paid by our company to the country of residence of the purchaser/licensee, such tax would generally be creditable by our company for Israeli income tax purposes, pursuant to any relevant income tax treaty and under Israeli law against income derived from the same source. However, where we do not have taxable income for Israeli tax purposes because of the application of a tax exemption available to an Approved Enterprise or because of losses for tax purposes, we would have no Israeli tax liability against which to credit the foreign tax withheld and paid by us. Furthermore, under Israeli law, if certain conditions are not met we may not carry forward such unused credit to utilize in future tax years. From time to time, the Government of Israel has discussed reducing the benefits available to companies under the Investment Law and currently such proposal is pending. The termination or substantial reduction of any of the benefits available under the Investment Law could have a material adverse effect on future investments by our company in Israel. Notwithstanding the foregoing, on March 29, 2005, the Israeli Parliament passed an amendment to the Investment Law, which revamps the Israeli tax incentives for future industrial and hotel investments (the "2005 Amendment"). A tax "holiday" package can now be elected for up to 15 years for a "Privileged Enterprise" as defined in the 2005 Amendment, if certain conditions are met, without needing to obtain approval. The extent of the tax benefits available depends upon the level of foreign investment. The 2005 Amendment became effective on April 1, 2005. Taxpayers may, under certain conditions, claim Privileged Enterprise status for new and expanded enterprises with respect to 2004 or subsequent years, unless the Investment Center granted such taxpayer Approved Enterprise status prior to December 31, 2004. _______________________________________________________________________________ 20-F ClickSoftware Technologies Ltd. Page 44 Subject to certain conditions, various alternative tax-only benefit packages can now be elected with respect to investments in a "Privileged Enterprise", without prior approval. Companies in industry or tourism in Israel may elect between: * Tax "holiday" package - for a "Privileged Enterprise": a tax exemption applies to undistributed profits for 2 to 15 years depending on geographical location of the "Privileged Enterprise" and the level of foreign ownership. Company tax rates of between 10% and 25% apply to distributed exempt profits or profits derived subsequent to the exempt period. The total period of tax benefits is 7 to 15 years, or * Grant / Reduced tax package - for an "Approved Enterprise": Fixed asset grants of between 20% and 32% for enterprises in a development area and reduced company tax rates between 0% and 25% for a period of 7 to 15 years. Dividend withholding tax also applies at a rate of 4% or 15% depending on the package selected and the residency of the shareholder. Grants under the Law for the Encouragement of Industrial Research and Development, 1984. Israeli tax laws have allowed, under certain conditions, a tax deduction for expenditures (including capital expenditures) in scientific research and development projects, if the expenditures are approved or funded by the Government of Israel and the research and development is for the promotion of the enterprise and is carried out by or on behalf of the company seeking such deduction. Expenditures not approved as above or funded are deductible in equal portions over a three-year period. Under the law for the Encouragement of Industrial Research and Development, 1984 (the "Research Law"), research and development programs that meet specified criteria and are approved by a committee of the Chief Scientist, are eligible for grants of up to 50% of the program's expenses. Under the provisions of Israeli law in effect until 1996, royalties of 2%-3% of the revenues derived in connection with products developed according to, or as a result of, a research and development program funded by the Chief Scientist had to be paid to the State of Israel. Pursuant to an amendment effected in 1996 effective with respect to Chief Scientist programs funded in or after 1994, royalties at the rate of 3% during the first three years, 4% over the following three years and 5% in or after the seventh year of the revenues derived in connection with products developed according to such programs are payable to the State of Israel. The maximum aggregate royalties will not exceed 100% (or, for funding prior to 1994, 100%-150%) of the dollar-linked value of the total grants received. Pursuant to an amendment effected in 2000, effective with respect to Chief Scientist programs funded in or after 2000, the royalty rates described above were updated to 3% during the first three years and 3.5% in or after the fourth year, of the revenues derived in connection with products developed under such programs. Pursuant to an amendment effected on January 1, 1999, effective with respect to Chief Scientist programs approved in or after 1999, funds received from the Chief Scientist shall bear annual interest at a rate equal to LIBOR for twelve months. Generally, the Research Law requires that the manufacturing of any product developed through research and development funded by the Government of Israel shall be in Israel. It also provides that know-how from the research and development that is used to produce the product may not be transferred to third parties without the approval of a research committee of the Chief Scientist. Such approval is not required for the export of any products resulting from such research and development. However, under the Regulations, in the event that any portion of the manufacturing is not performed in Israel, if approved by the Chief Scientist, we would be required to pay an increased royalty at the rates of 120%, 150% or 300% of the grant if the manufacturing portion that is performed outside of Israel is less than 50%, between 50% and 90% and more than 90%, respectively. In 2002, the Research Law was amended to, among other things, enable companies applying for grants from the Chief Scientist to seek prior approval for conducting manufacturing activities outside of Israel without being subject to increased royalties. However, this amendment will not apply to any of our existing grants. In addition, the amendment provides that one of the factors to be taken into consideration by the Chief Scientist in deciding whether to approve a grant application is the percentage of the manufacturing of the relevant product that will be conducted outside of Israel. Accordingly, should we seek additional grants from the Chief Scientist in connection with which we also seek prior approval for manufacturing products outside of Israel, we may not receive such grant or may receive a grant in an amount that is less than the amount we sought. _______________________________________________________________________________ 20-F ClickSoftware Technologies Ltd. Page 45 Law for the Encouragement of Industry (Taxes), 1969 Pursuant to the Law for the Encouragement of Industry (Taxes), 1969, a company qualifies as an "Industrial Company" if it is a resident of Israel and at least 90% of its gross income in any tax year (exclusive of income from certain defense loans, capital gains, interest and dividends) is derived from an "industrial enterprise" it owns. An "industrial enterprise" is defined as an enterprise whose major activity, in a given tax year, is industrial manufacturing. We believe that we currently qualify as an Industrial Company. Accordingly, we are entitled to certain tax benefits, including a deduction of 12.5% per annum on the purchase of patents or certain other intangible property rights (other than goodwill) used for the development or promotion of the industrial enterprise over a period of eight years beginning with the year in which such rights were first used. The tax laws and regulations dealing with the adjustment of taxable income for local inflation provide that an industrial enterprise is eligible for special rates of depreciation deductions. These rates vary in the case of plant and machinery according to the number of shifts in which the equipment is being operated and range from 20% to 40% on a straight-line basis, or 30% to 50% on a declining balance basis (instead of the regular rates which are applied on a straight-line basis). Moreover, industrial enterprises which are Approved Enterprises (see above) can choose between (a) the special rates referred to above and (b) accelerated regular rates of depreciation applied on a straight-line basis with respect to property and equipment, generally ranging from 200% (with respect to equipment) to 400% (with respect to buildings) of the ordinary depreciation rates during the first five years of service of these assets, provided that the depreciation on a building may not exceed 20% per annum. In no event may the total depreciation exceed 100% of the cost of the asset. In addition, Industrial Companies may (i) elect to file consolidated tax returns with additional related Israeli Industrial Companies and (ii) deduct expenses related to public offerings in equal amounts over a period of three years. Eligibility for benefits under the Encouragement of Industry Law is not contingent upon the approval of any governmental authority. No assurance can be given that we will continue to qualify as an Industrial Company, or will avail ourselves of any benefits under this law in the future or that Industrial Companies will continue to enjoy such tax benefits in the future. Employee Stock Options Effective from January 1, 2003, the Tax Reform Legislation enables a company to grant options through one of three tax tracks: (a) the earned income track through a trustee pursuant to which the optionee pays income tax rate as earned income (according to the marginal tax rate of the optionee- up to 49% tax in 2006) plus payments to the National Insurance Institute and health tax on the profit gained upon the earlier to occur of the transfer of the options or the underlying shares from the trustee to the optionee or the sale of the options or the underlying shares by the trustee, and the company may recognize expenses pertaining to the options for tax purposes. The options (or upon their exercise, the underlying shares), must be held by a trustee for a period of 12 months commencing from the date the stock options were granted and deposited with a trustee; or (b) the capital gains tax track through a trustee pursuant to which the optionee pays capital gains tax at a rate of 25% on the profit upon, the earlier to occur of the transfer of the options or the underlying shares from the trustee to the optionee or the sale of the options or the underlying shares by the trustee. However, if the underlying shares are listed in a stock exchange or will be listed within 90 days after the date of grant, then the difference (if any) between the average value of the underlying shares within 30 days prior to date of grant or 30 days subsequent to the date of the listing of the shares, as appropriate, and the exercise price is taxed as earned income rather than capital gain. The optionee is not required to make payments to the National Insurance Institute and health tax in respect of the portion of the income classified as capital gain. The Company may not recognize expenses relating to the options for tax purposes except in respect of the portion of income recognized as earned income. The options (or upon their exercise, the underlying shares), must be held by a trustee for a period of 24 months from the date the stock options were granted and deposited with a trustee ; or _______________________________________________________________________________ 20-F ClickSoftware Technologies Ltd. Page 46 (c) the track without a trustee pursuant to which the optionee pays income tax rate as earned income (according to the marginal tax rate of the optionee up to 49% tax in 2006) plus payments to the National Insurance Institute and health tax on the profit upon the sale of the underlying shares, and the company may not recognize expenses pertaining to the options for tax purposes. In accordance with the provisions of the Tax Reform Legislation, if a company has selected the capital gains track, the company must continue granting options under the selected capital gains track until the end of the year following the year in which the first grant of options under that trustee track will be made. Notwithstanding the above, the company may at any time also grant options under the provisions of the earned income track without a trustee. The above rules apply only to employees, including officer holders but excluding controlling shareholders. Taxation under Inflationary Conditions The Income Tax Law (Inflationary Adjustments), 1985 ("Inflationary Adjustments Law") is intended to neutralize the erosion of capital investments in business and to prevent tax benefits resulting from deduction of inflationary interest expenses. This law applies a supplementary set of inflationary adjustments to the normal taxable profits computed under regular historical cost principles. Under the Inflationary Adjustments Law, results for tax purposes are measured in real terms, in accordance with the changes in the consumer price index. In addition, subject to certain limitations, depreciation of fixed assets and losses carried forward are adjusted for inflation on the basis of changes in the consumer price index. The salient features of the Inflationary Adjustments Law can be described generally as follows: A special tax adjustment for the preservation of equity, based on changes in the CPI, whereby certain corporate assets are classified broadly into fixed (inflation-resistant) assets and non-fixed assets. Where shareholders' equity, (as defined in the Inflationary Adjustment Law), exceeds the depreciated cost of fixed assets (as defined in the Inflationary Adjustment Law), a tax deduction which takes into account the effect of the annual rate of inflation on such excess is allowed (up to a ceiling of 70% of taxable income for companies in any single year, with the unused portion carried forward on a CPI-linked basis, without limit). If the depreciated cost of such fixed assets exceeds shareholders' equity, then such excess, multiplied by the annual inflation rate, is added to taxable income. Subject to certain limitations, depreciation deductions on fixed assets and losses carried forward are adjusted for inflation based on the increase in the consumer price index (from the beginning of the 1982 fiscal year, and as of the 1985 fiscal year, with respect to equipment); and gains on the sale of certain traded securities are taxable. However, dealers in securities are subject to the regular tax rules applicable to business income in Israel. Results for tax purposes are measured in real terms, in accordance with the changes in the CPI. We are taxed under this law. The discrepancy between the change in (i) the CPI and (ii) the exchange rate of the Israeli currency to the dollar, each year and cumulatively, may result in a significant difference between taxable income and other items as denominated in dollars as reflected in our financial statements (which are reported in dollars). In addition, subject to certain limitations, depreciation of fixed assets and losses carried forward are adjusted for inflation on the basis of changes in the Israeli CPI. Taxation of our Shareholders Capital Gain Capital gain tax is imposed on the disposal of capital assets by an Israeli resident, and on the disposal of such assets by a non- Israel resident if those assets are either (i) located in Israel; (ii) are shares or a right to a share in an Israeli resident corporation (iii) represent, directly or indirectly, rights to assets located in Israel. The Israeli Tax Ordinance distinguishes between "Real Gain" and the "Inflationary Surplus". Real Gain is the excess of the total capital gain over Inflationary Surplus computed generally on the basis of the increase in the Israeli CPI between the date of purchase and the date of disposal. _______________________________________________________________________________ 20-F ClickSoftware Technologies Ltd. Page 47 The capital gain accrued by individuals on the sale of an asset purchased on or after January 1, 2003 will be taxed at the rate of 20%. However, if the individual shareholder is a "Controlling Shareholder" (i.e., a person who holds, directly or indirectly, alone or together with other, 10% or more of one of the Israeli resident company's means of control at the time of distribution or at any time during the preceding 12 months period) such gain will be taxed at the rate of 25%. In addition, capital gain derived by an individual claiming deduction of financing expenses in respect of such gain will be taxed at the rate of 25%. The real capital gain derived by a corporation will be generally subject to tax at the rate of 25%. However, the real capital gain derived from sale of securities, as defined in Section 6 of the Inflationary Adjustment Law, by a corporation, which was subject upon December 31, 2005 to the provisions of Section 6 of the Inflationary Adjustment Law, will be taxed at the corporate tax rate (31% in 2006). The capital gain accrued at the sale of an asset purchased prior to January 1, 2003 will be subject to tax at a blended rate. The marginal tax rate for individuals (up to 49% in 2006) and the regular corporate tax rate for corporations (31% in 2006) will be applied to the gain amount which bears the same ratio to the total gain realized as the ratio which the holding period commencing at the acquisition date and terminating on January 1, 2003 bears to the total holding period. The remainder of the gain realized will be subject to capital gains tax at the rates applicable to an asset purchased after January 1, 2003 (see aforementioned). Individual and corporate shareholder dealing in securities in Israel are taxed at the tax rates applicable to business income (in 2006 - 31% tax rate for a corporation and a marginal tax rate of up to 49% for individual). Notwithstanding the foregoing, if the shareholder is a non-Israeli resident, then such taxation is subject to the provision of any applicable double tax treaty. Moreover, capital gain derived from the sale of the shares by a non-Israeli shareholder may be exempt under the Israeli income tax ordinance from Israeli taxation provided the following cumulative conditions are met: (i) the shares were purchased upon or after the registration of the shares at the stock exchange, (ii) the seller doesn't have a permanent establishment in Israel to which the derived capital gain is attributed, and (iii) if the seller is a corporation, less than 25% of its means of control are held by Israeli resident shareholders. In addition, the sale of the shares may be exempt from Israeli capital gain tax under an applicable tax treaty. Thus, the U.S.-Israel Double Tax Treaty exempts U.S. resident from Israeli capital gain tax in connection with such sale, provided (i) the U.S. resident owned, directly or indirectly, less than 10% of an Israeli resident company's voting power at any time within the 12 - month period preceding such sale; (ii) the seller, being an individual, is present in Israel for a period or periods of less than 183 days at the taxable year; and (iii) the capital gain from the sale was not derived through a permanent establishment of the U.S. resident in Israel. Either the seller, the Israeli stockbroker or financial institution through which the sold securities are held are obliged, subject to the above mentioned exemptions, to withhold tax upon the sale of securities from the real capital gain at the rate of 25% in respect of a corporation and 20% in respect of an individual Generally, within 30 days of a transaction a detailed return, including a computation of the tax due, should be submitted to the Israeli Tax Authority, and an advanced payment amounting to the tax liability arising from the capital gain is payable. At the sale of traded securities, the aforementioned detailed return may not be submitted and the advanced payment should not be paid if all tax due was withheld at source according to applicable provisions of the Israeli income tax ordinance and regulations promulgated thereunder. Capital gain is also reportable on the annual income tax return. Dividends A distribution of dividend from income attributed to an "Approved Enterprise" will be subject to tax in Israel at the rate of 15%, subject to a reduced rate under any applicable double tax treaty. A distribution of dividend from income, which is not attributed to an "Approved Enterprise" to an Israeli resident individual will generally be subject to income tax at a rate of 20%. However, a 25% tax rate will apply if the dividend recipient is a "Controlling Shareholder" (i.e., a person who holds, directly or indirectly, alone or together with other, 10% or more of one of the Israeli resident company's means of control at the time of distribution or at any time during the preceding 12 months period). If the recipient of the dividend is an Israeli resident corporation, such dividend will be exempt from income tax provided the income from which such dividend is distributed was derived or accrued within Israel. Under the Israeli income tax ordinance, a non-Israeli resident (either individual or corporation) is generally subject to an Israeli income tax on the receipt of dividends at the rate of 20% (25% if the dividends recipient is a "Controlling Shareholder" (as defined above)); those rates are subject to a reduced tax rate under an applicable double tax treaty. Thus, under the Double Tax Treaty concluded between the State of Israel and the U.S. the following rates will apply in respect of dividends distributed by an Israeli resident company to a U.S. _______________________________________________________________________________ 20-F ClickSoftware Technologies Ltd. Page 48 resident: (i) if the U.S. resident is a corporation which holds during that portion of the taxable year which precedes the date of payment of the dividend and during the whole of its prior taxable year (if any), at least 10% of the outstanding shares of the voting stock of the Israeli resident paying corporation and not more then 25% of the gross income of the Israeli resident paying corporation for such prior taxable year (if any) consists of certain type of interest or dividends - the tax rate is 12.5%, (ii) if both the conditions mentioned in section (i) above are met and the dividend is paid from an Israeli resident company's income which was entitled to a reduced tax rate applicable to an "approved enterprise" under the Israeli Law for the Encouragement of Capital Investments of 1959- the tax rate is 15%, and (iii) in all other cases, the tax rate is 25%. The aforementioned rates under the Israel U.S. Double Tax Treaty will not apply if the dividend income was derived through a permanent establishment of the U.S. resident in Israel. An Israeli resident company whose shares are listed in a stock exchange is obligated to withhold tax, upon the distribution of a dividend attributed to an Approved Enterprise's income, from the amount distributed, at the following rates: (i) Israeli resident corporation - 15%, (ii) Israeli resident individual - - 15%, and (iii) non-Israeli resident - 15%, subject to a reduced tax rate under an applicable double tax treaty. If the dividend is distributed from an income not attributed to the Approved Enterprise, the following withholding tax rates will apply: (i) Israeli resident corporation - 0%, (ii) Israeli resident individual - 20% (iii) non-Israeli resident - 20%, subject to a reduced tax rate under an applicable double tax treaty. Estate and Gift Tax Israel law presently does not impose estate or gift tax. United States Federal Tax Income Considerations - ----------------------------------------------- The following discussion is a summary of the material United States federal income tax consequences of purchasing, holding and disposing of our ordinary shares. This section is based on the United States Internal Revenue Code of 1986, as amended (the "Code"), Treasury regulations, judicial decisions and published positions of the United States Internal Revenue Service (the "IRS"), all as in effect on the date hereof. This discussion does not address all aspects of United States federal income taxation (including potential application of the alternative minimum tax) that may be relevant to a particular shareholder based on such shareholder's particular circumstances. In particular, the following discussion does not address the United States federal income tax consequences of purchasing, holding or disposing of our ordinary shares to shareholders who own (directly, indirectly or through attribution) 10% or more of our outstanding voting stock or who are broker-dealers, insurance companies, tax-exempt organizations, banks and other financial institutions, a person who holds our ordinary shares as part of a straddle, constructive sale, hedge or conversion transaction, a United States expatriate, a partnership or other pass through entity or U.S. Holders (as defined below) whose functional currency is not the U.S. dollar. The following discussion also does not address any aspect of state, local or non-United States tax laws. Further, this summary generally considers only a U.S. Holder that will own our ordinary shares as capital assets (generally, assets held for investment). Each prospective investor should consult its tax advisor with respect to the specific United States federal, state and local tax consequences of purchasing, holding or disposing of our ordinary shares. Taxation of U.S. Holders For purposes of this discussion, a "U.S. Holder" means any beneficial owner of our ordinary shares that is not a partnership and that is for United States federal income tax purposes, is: (i) a citizen or resident of the United States; (ii) a corporation (or other entity or arrangement treated as a corporation or partnership)organized in or under the laws of the United States or any state thereof or the District of Columbia; (iii) an estate the income of which is subject to United States federal income taxation regardless of source; or (iv) a trust, if a United States court is able to exercise primary supervision over its administration and one or more United States persons have the authority to control all of its substantial decisions or a trust that was in existence on August 10, 1996 and validly elected to continue to be treated as a domestic trust. A "Non-U.S. Holder" is any beneficial owner other than a U.S. Holder. If a partnership or any other entity or arrangement treated as a partnership holds our ordinary shares, the United States federal income tax treatment of a partner generally will depend upon the status of the partner and the activities of the partnership. If you are a partner in a partnership holding our ordinary shares, you should consult your tax advisor. Distributions. We do not anticipate that we will make dividend distributions to shareholders in the foreseeable future. If we do make any such distributions, the gross amount of such distributions (before _______________________________________________________________________________ 20-F ClickSoftware Technologies Ltd. Page 49 reduction for any Israeli withholding tax) will be included in the gross income of U.S. Holders as dividend income to the extent of our earnings and profits, as calculated under United States federal income tax principles. Such dividends will not qualify for the dividends received deduction available in certain circumstances to corporate holders. "Qualified dividend income" received by individual U.S. Holders (as well as certain trusts and estates) for taxable years beginning on or before December 31, 2010 generally will be taxed at a preferential U.S. federal income tax rate (a maximum rate of 15 per cent.) provided certain conditions are met, including a minimum holding period. For this purpose, dividends paid by the Company will be "qualified dividend income" provided that the Company is eligible with respect to substantially all of its income for the benefits of the U.S.-Israel Tax Treaty and the Company is not considered during the year the dividend is paid, or in the preceding year, a "passive foreign investment company". U.S. Holders are urged to consult their tax advisers regarding the availability of the preferential rate in their particular circumstances. Subject to the PFIC discussion below, to the extent that any such distribution exceeds our earnings and profits, such distribution will be treated as a non-taxable return of capital to the extent of the U.S. Holder's adjusted basis in our ordinary shares and thereafter as taxable capital gain. For United States federal income tax purposes, the amount of any dividend that we pay in NIS to a U.S. Holder will equal the U.S. dollar value of such NIS at the exchange rate in effect on the date the dividend is considered to be received by the U.S. Holder, regardless of whether the NIS are actually converted into U.S. dollars at that time. A U.S. Holder who receives a foreign currency distribution and converts the foreign currency into U.S. dollars subsequent to receipt will have foreign exchange gain or loss, based on any appreciation or depreciation in the value of the foreign currency against the U.S. dollar, which will generally be United States source ordinary income or loss. Credit for Israeli Taxes Withheld. Any dividends that we pay to a U.S. Holder with respect to our ordinary shares generally will be treated for United States federal income tax purposes as foreign-source income. Subject to certain conditions and limitations, any Israeli taxes withheld or paid with respect to dividends on our ordinary shares generally will be eligible for credit against the U.S. Holder's United States federal income tax liability. Such limitations include extensive separate computation rules under which foreign tax credits allowable with respect to specific classes of foreign-source income cannot exceed the United States federal income taxes otherwise payable with respect to such classes of income. Subject to the particular circumstances of a U.S. Holder, any dividends with respect to our ordinary shares generally will be classified as "passive category income," but could, in the case of certain U.S. Holders, constitute "general category income". The rules relating to computing foreign tax credit or deducting foreign taxes are extremely complex, and U.S. Holders are urged to consult their own tax advisors regarding the availability of foreign tax credits with respect to any Israeli tax withheld from payment. Alternatively, a U.S. Holder may elect to claim a United States tax deduction for any such Israeli tax, but only for a tax year in which the U.S. Holder elects to do so with respect to all foreign income tax as paid. In addition, a non-corporate U.S. Holder cannot elect to deduct Israeli taxes if such U.S. Holder does not itemize deductions. Dispositions. If you are a U.S. Holder and you sell, exchange or otherwise dispose of our ordinary shares, you will recognize capital gain or loss for U.S. Federal income tax purposes equal to the difference between the dollar value of the amount that you realize and your adjusted tax basis, determined in dollars, in those ordinary shares. Capital gain or loss will be short-term or long-term depending on whether you hold the Shares for more than one year. Long-term capital gains of individuals are eligible for reduced rates of taxation, with respect to taxable years beginning on or before December 31, 2010. The deductibility of capital losses is subject to limitations. In general, any gain or loss recognized by a U.S. Holder on the sale or other disposition of our ordinary shares will be United States-source income or loss for purposes of the United States federal foreign tax credit limitation. However, a U.S. Holder who is also a Treaty U.S. Resident and who sells our ordinary shares in Israel may elect to treat gain from the sale or other disposition of our ordinary shares as foreign-source income for purposes of the United States federal foreign tax credit limitations. U.S. Holders should consult their tax advisors regarding the application of the United States federal foreign tax credit limitation to gain or loss recognized on the disposition of our ordinary shares and the treatment of any foreign currency gain or loss on any NIS received in respect of the sale or other disposition of our ordinary shares. Passive Foreign Investment Company Status. The Code provides special antideferral rules regarding certain distributions received by U.S. persons with respect to, and sales and other dispositions (including pledges) of, stock of a passive foreign investment company ("PFIC"). Generally a non-United States corporation is treated as a PFIC for United States federal income tax purposes in any taxable year in which either (i) 75% or more of its gross income (including the pro rata gross income of any company (domestic or foreign) in which such corporation is considered to own 25% or more _______________________________________________________________________________ 20-F ClickSoftware Technologies Ltd. Page 50 of the stock by value) for the taxable year is passive income, generally referred to as the "income test," or (ii) 50% or more of the average value of its assets (including the pro rata value of the assets of any company in which such corporation is considered to own 25% or more of the stock by value) during the taxable year, measured at the end of each quarter, produce or are held for the production of passive income in the taxable year, generally referred to as the "asset test". There is no assurance that we are not a PFIC, and U.S. Holders of our ordinary shares should consult their tax advisors about the PFIC rules, including the possibility, and advisability of, and the procedure and timing for making certain elections that may alleviate some of the tax consequences of the PFIC rules in connection with their holding of ordinary shares, including options to acquire our ordinary shares. Taxation of Non-U.S. Holders Subject to the discussion below with respect to the United States backup withholding tax, a Non-U.S. Holder (i.e., any person other than a U.S. Holder) generally will not be subject to United States federal income tax on dividends from us, if any, or gain from the sale or other disposition of ordinary shares, unless (i) such income is effectively connected with the conduct by the Non-U.S. Holder of a United States trade or business, and in the case of a resident of a country which has an income tax treaty with the United States, such income is attributable to a permanent establishment (or in the case of an individual, a fixed place of business) in the United States; or (ii) with respect to any gain on the sale or other disposition of ordinary shares realized by an individual Non-U.S. Holder, such individual Non-U.S. Holder is present in the United States for 183 days or more in the taxable year of the sale or other disposition and meets certain other conditions. Backup Withholding and Information Reporting Under the Code, United States tax information reporting and "backup withholding" at the appropriate rate (currently 28%) may generally apply to payments of dividends on, and the proceeds of dispositions of, our ordinary shares made within the United States, by a United States payor or through certain United States-related financial intermediaries to both U.S. Holders and Non-U.S. Holders, other than exempt recipients. Backup withholding will not apply, however, to a holder who furnishes a correct taxpayer identification number or certificate of foreign status and makes any other required certification or who is otherwise exempt from backup withholding. Generally, a U.S. Holder will provide such certification on IRS Form W-9, and a non-U.S. Holder will provide such certification on IRS Form W-8. Backup withholding is not an additional tax. Any amounts withheld under the United States backup withholding rules will be allowed as a refund or credit against the U.S. Holder's or the non-U.S. Holder's United States federal income tax liability, provided the required information is furnished to the IRS. 10F. Dividends and paying agents Not applicable. 10G. Statement by experts Not applicable. 10H. Documents on display We are subject to certain of the information reporting requirements of the Exchange Act, as amended. As a foreign private issuer, we are exempt from the rules and regulations under the Exchange Act prescribing the furnishing and content of proxy statements, and our officers, directors and principal shareholders are exempt from the reporting and "short-swing" profit recovery provisions contained in Section 16 of the Exchange Act, with respect to their purchase and sale of our shares. In addition, we are not required to file reports and financial statements with the SEC as frequently or as promptly as U.S. companies whose securities are registered under the Securities Exchange Act. However, we are required to file with the SEC, within six months after the end of each fiscal year, an annual report on Form 20-F containing financial statements audited by an independent accounting firm. We publish unaudited interim financial information after the end of each quarter. We furnish this quarterly financial information to the SEC under cover of a Form 6-K. _______________________________________________________________________________ 20-F ClickSoftware Technologies Ltd. Page 51 You may read and copy any document we file with the SEC at its public reference facilities at, 450 Fifth Street, N.W., Washington, D.C. 20549 and at the SEC's regional offices at 500 West Madison Street, Suite 1400, Chicago, IL 60661-2511. You may also obtain copies of the documents at prescribed rates by writing to the Public Reference Section of the SEC at 450 Fifth Street, N.W., Washington, D.C. 20549. The SEC also maintains a web site that contains reports, proxy and information statements and other information regarding registrants that file electronically with the SEC. The address of this web site is http://www.sec.gov. Please call the SEC at 1-800-SEC-0330 for further information on the operation of the public reference facilities. 10I. Subsidiary information Not applicable. ITEM 11. QUANTITATIVE AND QUALITATIVE DISCLOSURES ABOUT MARKET RISK In the ordinary course of our operations, we are exposed to certain market risks, primarily changes in foreign currency exchange rates and interest rates. Foreign Currency Exchange Rate Risk. We develop products in Israel and sell them primarily in North America, Europe, and the Asia Pacific regions. As a result, our financial results could be affected by factors such as changes in foreign currency exchange rates or weak economic conditions in foreign markets. In 2006, 55% of our revenues and 38% of our expenses were denominated in US dollars. Since our financial results are reported in U.S. dollars, fluctuations in the rates of exchange between the dollar and non-dollar currencies may have a material adverse effect on our business, financial conditions and results of operations. The exposure to currency exchange rate changes is diversified due to the number of different countries and currencies in which we conduct business. The main currencies are US$, NIS, GBP and EURO. In addition, we have balance sheet exposure arising from assets and liabilities denominated in currencies other than US dollars, mainly in Euro, British pounds, NIS and Australian dollars. Any change between the conversion rates between the U.S. dollar and these currencies may create financial gain or loss. We enter from time to time into forward contracts related to foreign currencies in order to protect against monetary balances denominated in foreign currencies, and certain forecasted transactions. We do not participate in any speculative investments. The net value of the forwards as of December 31, 2006 was not material. Interest Rate Risk. As of December 31, 2006, we had cash, cash equivalents and short-term investments of $19.3 million, which consist of cash and highly liquid short-term investments. Of this, a total of $2.2 million is denominated in non-dollar currencies. We believe a substantial decrease in market interest rates would have an immaterial impact on our business, financial condition and results of operations. The following table provides information about our investment portfolio, cash, and investments as of December 31, 2006 and presents principal cash flows and related weighted averages interest rates by expected maturity dates. YEAR OF MATURITY 2007 (in thousands of dollars) A) Cash, cash equivalents and investments portfolio: ----------------------------------------------------- Cash and cash equivalents $13,385 Average interest rate 4.5% Bank deposits $5,918 Average interest rate 5.0% B) Long-term debts: -------------------- None. ITEM 12. DESCRIPTION OF SECURITIES OTHER THAN EQUITY SECURITIES Not applicable. _______________________________________________________________________________ 20-F ClickSoftware Technologies Ltd. Page 52 PART TWO -------- ITEM 13. DEFAULTS, DIVIDEND ARREARAGES AND DELINQUENCIES None. ITEM 14. MATERIAL MODIFICATIONS TO THE RIGHTS OF SECURITY HOLDERS AND USE OF PROCEEDS None. ITEM 15. CONTROLS AND PROCEDURES (a) Evaluation of Disclosure Controls and Procedures Our management, with the participation of our Chief Executive Officer and Chief Financial Officer have evaluated the effectiveness of our disclosure controls and procedures (as such term is defined in Rules 13a-15(e) and 15d-15(e) under the Exchange Act) as of December 31, 2006 (the Evaluation Date). Based on such evaluation, those officers have concluded that, as of the Evaluation Date, our disclosure controls and procedures are effective in recording, processing, summarizing and reporting, on a timely basis, information required to be included in periodic filings under the Exchange Act. (b) Management's Annual Report on Internal Control Over Financial Reporting Not applicable. (c) Attestation Report of the Registered Public Accounting Firm Not applicable. (d) Changes in Internal Control Over Financial Reporting. During the year ended December 31, 2006, there were no changes in our internal control over financial reporting that have materially affected, or are reasonably likely to materially affect, our internal control over financial reporting. ITEM 16A. Audit Committee Financial Expert. Our audit committee is comprised of Dan Falk, Naomi Atsmon, Israel Borovich and Gil Weiser. Our board of directors has determined that Mr. Falk qualifies both as an independent member of the audit committee and as an audit committee financial expert, as such terms are defined under Exchange Act rules. Mr. Falk also qualifies as an independent directors as required by the Nasdaq rules. ITEM 16B. Code of Ethics. We have adopted a written code of ethics that applies to our principal executive officer, principal financial officer, principal controller, and to persons performing similar functions. Our Code of Business Conduct and Ethics is posted on our website www.clicksoftware.com. ITEM 16C. Principal Accountant Fees and Services. Brightman Almagor & Co., a member of Deloitte Touche Tohmatsu, has served as our independent public accountants for each of the three years ended December 31, 2006. _______________________________________________________________________________ 20-F ClickSoftware Technologies Ltd. Page 53 Audit Fees. Audit fees in 2006 amounted to approximately $75,000 and primarily related to professional services rendered in connection with the audit of our financial statements for the fiscal year ended December 31, 2006 and the review of our financial statements during fiscal year 2006. Audit fees in 2005 amounted to approximately $75,000 for professional services rendered in connection with the audit of our financial statements for the fiscal year ended December 31, 2005 and the review of our financial statements during fiscal year 2005. Audit-Related Fees. None. Tax Fees. Tax fees billed to us by Brightman Almagor in 2006 amounted to approximately $7,500 and primarily related to tax services. In addition, Deloitte Touche of Boston billed us approximately $10,000 for tax advice and tax planning services in 2006. Tax fees billed to us by Brightman Almagor in 2005 amounted to approximately $4,000 and primarily related to tax services. In addition, Deloitte Touche of Boston billed us approximately $52,000 for tax advice and tax planning services in 2005. All Other Fees. All other fees amounted to approximately $12,000 in 2006 and primarily related to Sarbanes-Oxley implementation and consulting relating to Chief Scientist requests. All other fees amounted to an aggregate of approximately $17,000 in 2005 and primarily related to Sarbanes Oxley implementation and consulting relating to Chief Scientist requests. Pre-Approval of Auditors' Compensation. Our audit committee is responsible for pre-approving audit and non-audit services provided to us by our independent auditors and, if requested by the board of directors, is also responsible for pre-approving services provided by other public accounting firms (or subsequently approving non-audit services in those circumstances where a subsequent approval is necessary and permissible). Absent such a request from the board of directors, our management approves the non-audit services provided to the Company by accountants other than the auditors. 100% of the non-audit services provided to us by the independent auditors in 2006 and 2005 were either pre-approved by the full audit committee, or by Dan Falk, who was delegated by the Audit Committee to approve the non-audit services provided by independent auditors. ITEM 16D. Exemptions from the Listing Standards for Audit Committees Not applicable. ITEM 16E. Purchase of Equity Securities by the Issuer and Affiliated Purchasers Not applicable. _______________________________________________________________________________ 20-F ClickSoftware Technologies Ltd. Page 54 PART THREE ---------- ITEM 17. FINANCIAL STATEMENTS Not applicable. ITEM 18. FINANCIAL STATEMENTS The following consolidated financial statements, and the related notes thereto, and the Report of Independent Public Accountants are filed as a part of this annual report. Report of Independent Registered Public Accounting Firm...................56 Consolidated Balance Sheets...............................................57 Consolidated Statements of Operations.....................................58 Consolidated Statements of Changes in Shareholders' Equity................59 Consolidated Statements of Cash Flows.....................................60 Notes to Consolidated Financial Statements................................61 _______________________________________________________________________________ 20-F ClickSoftware Technologies Ltd. Page 55 REPORT OF INDEPENDENT REGISTERED PUBLIC ACCOUNTING FIRM To the Shareholders of ClickSoftware Technologies Ltd. We have audited the accompanying consolidated balance sheets of ClickSoftware Technologies Ltd. ("the Company") and its subsidiaries as of December 31, 2006 and 2005 and the related statements of operations, changes in shareholders' equity and cash flows for each of the three years then ended. These financial statements are the responsibility of the Company's management. Our responsibility is to express an opinion on these financial statements based on our audits. We conducted our audit in accordance with the standards of the Public Company Accounting Oversight Board (United States). Those standards require that we plan and perform the audit to obtain reasonable assurance about whether the financial statements are free of material misstatement. The Company is not required to have, nor were we engaged to perform, an audit of its internal control over financial reporting. Our audit included consideration of internal control over financial reporting as a basis for designing audit procedures that are appropriate in the circumstances, but not for the purpose of expressing an opinion on the effectiveness of the Company's internal control over financial reporting. Accordingly, we express no such opinion. An audit also includes examining, on a test basis, evidence supporting the amounts and disclosures in the financial statements, assessing the accounting principles used and significant estimates made by management, as well as evaluating the overall financial statement presentation. We believe that our audit provides a reasonable basis for our opinion. In our opinion, the consolidated financial statements present fairly, in all material respects, the consolidated financial position of the Company and its subsidiaries as of December 31, 2006 and 2005 and the consolidated results of their operations and their cash flows for each of the three years in the period ended December 31, 2006, in conformity with U.S. generally accepted accounting principles. Brightman Almagor & Co. Certified Public Accountants A member of Deloitte Touche Tohmatsu Tel Aviv, Israel February 15, 2007 _______________________________________________________________________________ 20-F ClickSoftware Technologies Ltd. Page 56 CLICKSOFTWARE TECHNOLOGIES LTD. CONSOLIDATED BALANCE SHEETS (in thousands, except share data) DECEMBER 31, 2006 2005 ---- ---- ASSETS CURRENT ASSETS: Cash and cash equivalents (note 3) $ 13,385 $ 10,467 Short-term investments (note 4 & note 11b) 5,918 3,111 Trade receivables, net of allowance for doubtful accounts of $254 and $225 as of December 31, 2006 and 2005, respectively (note 5) 6,465 4,118 Other receivables and prepaid expenses (note 6) 953 1,083 ------------- -------------- Total current assets 26,721 18,779 LONG-TERM INVESTMENTS (NOTE 7 & NOTE 11B) 451 264 SEVERANCE PAY DEPOSITS (NOTE 8) 996 960 PROPERTY AND EQUIPMENT, NET (NOTE 9) 804 1,001 ============= ============== Total assets $28,972 $21,004 ============= ============== LIABILITIES AND SHAREHOLDERS' EQUITY CURRENT LIABILITIES: Accounts payable and accrued expenses (note 10) $ 5,945 $ 4,924 Deferred revenues 5,965 5,031 ------------- -------------- Total current liabilities 11,910 9,955 ------------- -------------- LONG-TERM LIABILITIES Accrued severance pay (note 8) 2,031 1,786 Deferred revenues 2,490 - ------------- -------------- Total long-term liabilities 4,521 1,786 ------------- -------------- ------------- -------------- Total liabilities 16,431 11,741 ------------- -------------- COMMITMENTS AND CONTINGENCIES (NOTE 11) SHAREHOLDERS' EQUITY: (NOTE 12) Special preferred shares NIS 0.02 par value Authorized - 5,000,000 as of December 31, 2006 and 2005; no issued and outstanding shares as of December 31, 2006 and 2005; Ordinary shares of NIS 0.02 par value: Authorized -- 100,000,000 as of December 31, 2006 and 2005; Issued - 28,033,626 shares as of December 31, 2006 and 27,673,707 as of December 31, 2005; Outstanding - 27,994,626 shares as of December 31, 2006 and 27,634,707 shares as of December 31, 2005; 113 111 Additional paid-in capital 72,205 71,220 Deferred stock compensation (63) (216) Accumulated deficit (59,671) (61,809) ------------- -------------- 12,584 9,306 Treasury shares, at cost: 39,000 shares (43) (43) ------------- -------------- Total shareholders' equity 12,541 9,263 ------------- -------------- Total liabilities and shareholders' equity $28,972 $21,004 ============= ============== The accompanying notes are an integral part of these consolidated financial statements. _______________________________________________________________________________ 20-F ClickSoftware Technologies Ltd. Page 57 CLICKSOFTWARE TECHNOLOGIES LTD. CONSOLIDATED STATEMENTS OF OPERATIONS (in thousands, except share and per share amounts) YEAR ENDED DECEMBER 31, 2006 2005 2004 ----- ---- ---- Revenues (note 13): Software license $12,145 $8,235 $10,603 Services 20,286 15,832 12,102 ------------------ ----------------- ---------------- Total revenues 32,431 24,067 22,705 ------------------ ----------------- ---------------- Cost of revenues: Software license 1,979 1,541 1,109 Services 10,582 8,251 6,395 ------------------ ----------------- ---------------- Total cost of revenues 12,561 9,792 7,504 ------------------ ----------------- ---------------- ------------------ ----------------- ---------------- Gross profit 19,870 14,275 15,201 ------------------ ----------------- ---------------- Operating expenses: Research and development expenses 4,498 3,635 3,069 Less - participation by the Chief Scientist of the Government of Israel (note 11a) 385 507 359 ------------------ ----------------- ---------------- Research and development expenses, net 4,113 3,128 2,710 Selling and marketing expenses 10,337 10,124 8,939 General and administrative expenses 3,671 3,138 2,818 ------------------ ----------------- ---------------- Total operating expenses 18,121 16,390 14,467 ------------------ ----------------- ---------------- Operating income (loss) 1,749 (2,115) 734 Interest and other income, net 484 122 179 ------------------ ----------------- ---------------- Net income (loss) before taxes 2,233 (1,993) 913 Taxes on income (note 14) 95 - - ------------------ ----------------- ---------------- Net income (loss) $ 2,138 $ (1,993) $ 913 ------------------ ----------------- ---------------- ------------------ ----------------- ---------------- Basic net income (loss) per share $ 0.08 $ (0.07) $ 0.03 ------------------ ----------------- ---------------- Diluted net income (loss) per share $ 0.08 $ (0.07) $ 0.03 ------------------ ----------------- ---------------- Shares used in computing basic net income (loss) per share 27,767,748 27,514,262 27,202,804 ------------------ ----------------- ---------------- Shares used in computing diluted net income (loss) per share 28,442,887 27,514,262 28,336,450 ------------------ ----------------- ---------------- The accompanying notes are an integral part of these consolidated financial statements. _______________________________________________________________________________ 20-F ClickSoftware Technologies Ltd. Page 58 CLICKSOFTWARE TECHNOLOGIES LTD. CONSOLIDATED STATEMENTS OF CHANGES IN SHAREHOLDERS' EQUITY (in thousands, except share data) NUMBER OF ADDITIONAL ORDINARY SHARE PAID-IN DEFERRED ACCUMULATED TREASURY SHARES CAPITAL CAPITAL COMPENSATION DEFICIT SHARES TOTAL --------------- ---------- --------------- ---------------- ----------------------------- ----------- Balance as of December 31, 2003 27,080,955 $ 109 $70,276 $ - (60,729) $(43) $ 9,613 Employee options exercised 164,023 - 173 - - - 173 Employee Stock purchase plan 58,181 1 107 - - - 108 Shares issued to IBM 100,000 - - - - - - Deferred stock compensation related to stock option grants to consultants - - 374 (374) - - - Amortization of deferred compensation(1) - - - 65 - - 65 Net Income - - - - 913 - 913 --------------- --------- --------------- ---------------- ----------------------------- ----------- Balance as of December 31, 2004 27,403,159 $ 110 $70,930 $ (309) $ (59,816) $(43) $ 10,872 Employee options exercised 231,548 1 248 - - - 249 Deferred stock compensation related to stock option grants to consultants - - 42 (42) - - - Amortization of deferred compensation(1) - - - 135 - - 135 Net Loss - - - - (1,993) - (1,993) --------------- --------- --------------- ---------------- ----------------------------- ----------- Balance as of December 31, 2005 27,634,707 $ 111 $71,220 $ (216) $ (61,809) $(43) $ 9,263 Employee options exercised 359,919 2 472 - - - 474 Deferred stock compensation related to stock option grants to consultants - - 513 (513) - - - Amortization of deferred compensation(1) - - - 666 - - 666 Net Income - - - - 2,138 - 2,138 --------------- --------- --------------- ---------------- ----------------------------- ----------- Balance as of December 31, 2006 27,994,626 $ 113 $72,205 $ (63) $ (59,671) $(43) $ 12,541 --------------- --------- --------------- ---------------- ----------------------------- ----------- <FN> (1) $142,000, $116,000 and $ 56,000 were amortized during 2006 ,2005 and 2004 as deduction from Revenues </FN> The accompanying notes are an integral part of these consolidated financial statements. _______________________________________________________________________________ 20-F ClickSoftware Technologies Ltd. Page 59 CLICKSOFTWARE TECHNOLOGIES LTD. CONSOLIDATED STATEMENTS OF CASH FLOWS (in thousands) YEAR ENDED DECEMBER 31, 2006 2005 2004 ---- ---- ---- CASH FLOWS FROM OPERATING ACTIVITIES: Adjustments to reconcile net income (loss) to net cash provided by operating activities: Net income (loss) $ 2,138 $ (1,993) $ 913 Depreciation 438 425 406 Amortization of deferred compensation 666 135 65 Unrealized loss from investments - - 58 Severance pay, net 209 39 76 Other (8) 35 37 Trade receivables (2,347) 1,199 (1,955) Other receivables 130 (101) (260) Accounts payable and accrued expenses 1,021 193 654 Deferred revenues 3,424 2,062 694 --------------- --------------- ---------------- Net cash provided by operating activities 5,671 1,994 688 --------------- --------------- ---------------- CASH FLOWS FROM INVESTING ACTIVITIES: Proceeds from realization of (purchase) of investments (2,994) 4,422 (3,881) Proceeds from disposal of equipment 452 - - Purchases of equipment (683) (394) (587) --------------- --------------- ---------------- Net cash (used in) provided by investing activities (3,225) 4,028 (4,468) --------------- --------------- ---------------- CASH FLOWS FROM FINANCING ACTIVITIES: Employee and ESPP options exercised 472 249 281 --------------- --------------- ---------------- Net cash provided by financing activities 472 249 281 --------------- --------------- ---------------- Increase (decrease) in cash and cash equivalents 2,918 6,271 (3,499) Cash and cash equivalents at beginning of year 10,467 4,196 7,695 --------------- --------------- ---------------- Cash and cash equivalents at end of year $ 13,385 $ 10,467 $ 4,196 --------------- --------------- ---------------- Supplemental cash flow information: Cash paid for interest $6 $1 $2 --------------- --------------- ---------------- The accompanying notes are an integral part of these consolidated financial statements. _______________________________________________________________________________ 20-F ClickSoftware Technologies Ltd. Page 60 CLICKSOFTWARE TECHNOLOGIES LTD. NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (AS OF DECEMBER 31, 2006 AND 2005 AND FOR THE YEARS ENDED DECEMBER 31, 2006, 2005 AND 2004) (IN THOUSANDS OF DOLLARS) NOTE 1 -- GENERAL ClickSoftware Technologies Ltd. (the "Company" or "ClickSoftware") was incorporated in Israel and is a leading provider of end-to-end service optimization software. The ClickSoftware Service Optimization suite consists of ClickSchedule, which enables companies to automate and optimize their service resources; ClickAnalyze, ClickPlan ClickForecast and ClickRoster, which enable corporate decision makers to intelligently analyze past performance, monitor current performance, and effectively plan for future service needs; ClickFix, a diagnostic and trouble-shooting tool; ClickMobile, which empower service personnel by providing real-time information and solutions for service related issues; and ClickLocate (LBS), which enables companies to capture the location information of a field service engineer and/or his or her vehicle and integrate it with ClickSchedule for use in optimized scheduling. ClickSoftware products are used by a wide array of companies, including customers in the telecommunications, utilities, financial services, aerospace, defense, semi-conductor, and home service industries. In June 2000, the Company completed an initial public offering of its ordinary shares (the "IPO"). The consolidated financial statements include the financial statements of the Company and its wholly owned subsidiaries in the United States (ClickSoftware, Inc.), in the United Kingdom (ClickSoftware Europe Limited), in Germany (ClickSoftware Central Europe, GmbH), in Belgium (ClickSoftware Belgium, N.V.) and in Australia (ClickSoftware Australia PTY, Ltd, a wholly owned subsidiary of ClickSoftware, Inc.). The subsidiaries are primarily engaged in the sale and marketing of the Company's products in North America, Europe and the rest of the world. NOTE 2 -- SIGNIFICANT ACCOUNTING POLICIES Basis of presentation The financial statements have been prepared in conformity with accounting principles generally accepted in the United States. Principles of consolidation The financial statements include the accounts of the Company and its wholly owned subsidiaries. All significant material intercompany balances and transactions have been eliminated. Financial statements in U.S. dollars The reporting currency of the Company is the U.S. dollar ("dollar"). The dollar is the functional currency of the Company and its subsidiaries. Transactions and balances originally denominated in dollars are presented at their original amounts. Non-dollar transactions and balances are remeasured into dollars in accordance with the principles set forth in Statement of Financial Accounting Standards ("SFAS") No. 52. All exchange gains and losses from translation of monetary balance sheet items resulting from transactions in non-dollar currencies are recorded in the statement of operations as they arise. Use of estimates The preparation of financial statements in conformity with generally accepted accounting principles requires management to make estimates and assumptions that affect the reported amounts of assets and liabilities and disclosure of contingent assets and liabilities at the date of the financial statements and the reported amounts of revenues and expenses during the reporting period. Actual results could differ from those estimates. Cash and cash equivalents Cash equivalents consist of short-term, highly liquid investments that are readily convertible into cash with original maturities of three months or less. Bank deposits with maturities of more than three months but less than one year are included in short-term investments. _______________________________________________________________________________ 20-F ClickSoftware Technologies Ltd. Page 61 Concentration of credit risk Financial instruments, which potentially subject the Company to credit risk, consist principally of cash instruments and accounts receivable. The Company maintains cash and cash equivalents and investments with major financial institutions and limits the amount of credit exposure with any institution. The accounts receivable are derived from sales to a large number of customers, mainly large industrial corporations and their suppliers located mainly in Europe and the United States. The Company generally does not require collateral. The Company performs ongoing credit evaluations of its customers and maintains an allowance for doubtful accounts which management believes adequately covers all anticipated losses in respect of trade receivables. Property and equipment Property and equipment is stated at cost. Depreciation is computed using the straight-line method over the estimated useful lives of the assets, ranging from three to 16 years. Leasehold improvements are amortized using the straight-line method, over the shorter of the lease term, including renewal options, or the useful lives of the improvements. The Company complies with provisions of SFAS No. 144, Accounting for the Impairment or Disposal of Long-Lived Assets. This statement requires that long-lived assets and certain identifiable intangible assets be reviewed for impairment whenever events or changes in circumstances indicate that the carrying amount of an asset may not be recoverable. Recoverability of assets to be held and used is measured by a comparison of the carrying amount of an asset to undiscounted future net cash flows expected to be generated by the asset. If such assets are considered to be impaired, the impairment to be recognized is measured by the amount by which the carrying amount of the assets exceeds the fair value of the assets. Assets to be disposed of are reported at the lower of the carrying amount or fair value less cost to sell. Software research and development costs Software research and development costs incurred prior to the establishment of technological feasibility are included in research and development expenses. The Company defines establishment of technological feasibility as the completion of a working model. Software development costs incurred subsequent to the establishment of technological feasibility through the period of general market availability of the products are capitalized, if material, after consideration of various factors, including net realizable value. To date, software development costs that are eligible for capitalization have not been material and have been expensed. Revenue recognition The Company recognizes revenues in accordance with the American Institute of Certified Public Accountants ("AICPA") Statement of Position 97-2, Software Revenue Recognition, as amended. In accordance with SOP 97-2, revenues from software license fees are recognized when persuasive evidence of an arrangement exists, the software product covered by written agreement or a purchase order signed by the customer has been delivered, the license fees are fixed and determinable and collection of the license fees is considered probable. Revenue from software licenses that require significant customization, integration and installation are recognized based on SOP 81-1 "Accounting for Performance of Construction - Type and Certain Production - Type Contracts", using contract accounting on the percentage of completion method, based on the relationship of actual working hours incurred, to total working hours estimated to be incurred over the duration of the contract. Provisions for estimated losses on uncompleted contracts are made in the period in which such losses are first determined, in the amount of the estimated loss on the entire contract. When software arrangements involve multiple elements the Company allocates revenue to each element based on the relative fair values of the elements. The Company's determination of fair value of each element in multiple element arrangements is based on vendor-specific objective evidence (VSOE). The Company limits its assessment of VSOE for each element to the price charged when the same element is sold separately. If vendor specific objective evidence of fair value does not exist for all elements to support the allocation of the total fee among all delivered and undelivered elements of the arrangement, revenue is deferred until such evidence exist for the undelivered elements, or until all elements are delivered, whichever is earlier. If the fee due from the customer is not fixed or determinable, revenue is recognized as payments become due from the customer, assuming all other revenue recognition criteria have been met. Generally, the Company _______________________________________________________________________________ 20-F ClickSoftware Technologies Ltd. Page 62 considers all arrangements with extended payment terms greater than nine months not to be fixed or determinable. The Company also enters into license arrangements with resellers whereby revenues are recognized upon sale through to the end user by the reseller. Service revenues include consulting services, post-contract customer support and training. Consulting revenues are generally recognized on a time and material basis. However, revenues from certain fixed-price contracts are recognized on the percentage of completion basis. Post-contract customer support agreements provide technical support and the right to unspecified updates on an if-and-when-available basis. Post-contract customer support revenues are recognized ratably over the term of the support period (generally one year) and training and other service revenues are recognized as the related services are provided. Basic and diluted net income (loss) per share Basic and diluted net income (loss) per share are presented in conformity with SFAS No. 128 "Earnings per Share" for all years presented. Basic and diluted net income (loss) per share have been computed using the weighted-average number of ordinary shares outstanding during the year. (See note 12). Outstanding share options and shares issued and reserved for outstanding share options have been excluded from the calculation of basic and diluted net income (loss) per share to the extent such securities are anti-dilutive. The total number of shares excluded from the calculations of diluted net income (loss) per share were 3,610,879, 3,251,562 and 2,917,216 for the years ended December 31, 2006, 2005 and 2004, respectively. Fair value of financial instruments The financial instruments of the Company consist mainly of cash and cash equivalents, short-term and long-term investments, current and non-current accounts receivable, accounts payable. In view of their nature, the fair value of the financial instruments included in working capital of the Company is usually identical or close to their carrying amounts. Stock-based compensation Stock-Based Compensation Plans--Effective January 1, 2006, the Company adopted SFAS No. 123 (revised 2004), "Share-Based Payment" (SFAS No. 123R) requiring that compensation cost relating to share-based payment awards made to employees and directors be recognized in the financial statements. The principal awards issued under Company stock-based compensation plans, which are described in Note 12, "Stock-Based Compensation Plans" include stock options. The cost for such awards is measured at the grant date based on the calculated fair value of the award. The value of the portion of the award that is ultimately expected to vest is recognized as expense over the requisite service periods (generally the vesting period of the equity award) in the Company Consolidated Statement of Operations. The following table summarizes the effects of stock-based compensation resulting from the application of SFAS No. 123 (revised 2004) included in Statement of Operations as follows: YEAR ENDED DECEMBER 31, (in thousands) 2006 2005 2004 ---- ---- ---- Cost of revenues $ 68 $ - $ - Research and development expenses 61 - - Selling and marketing expenses 83 - - General and administrative expenses 301 19 9 -------------- ---------------- ----------------- Total $ 513 $ 19 $ 9 -------------- ---------------- ----------------- Prior to January 1, 2006, the Company accounted for share-based compensation cost using the intrinsic value method in accordance with Accounting Principles Board No. 25, "Accounting for Stock Issued to Employees" (APB No. 25), and related interpretations. The Company also followed disclosure requirements of SFAS No. 123, "Accounting for Stock-Based Compensation", as amended by SFAS No. 148, "Accounting for Stock-Based Compensation-Transition and Disclosure". Under APB No. 25 there was no material compensation cost recognized in the Company Consolidated Statement of Operations for our stock option awards. The company adopted SFAS No. 123R using the modified prospective method and, accordingly, the Consolidated Statement of Operations for prior years has not been restated to reflect the fair value method of _______________________________________________________________________________ 20-F ClickSoftware Technologies Ltd. Page 63 recognizing compensation cost relating to stock options. Share-based compensation cost relating to stock options recognized in 2006 is based on the value of the portion of the award that is ultimately expected to vest. SFAS No. 123R requires forfeitures to be estimated at the time of grant in order to estimate the portion of the award that will ultimately vest. The estimate is based on the Company historical rates of forfeiture. Compensation cost related to stock options is recognized in operating results (included in cost of revenues, research and development, selling and marketing, general and administrative expenses) under SFAS No. 123R in 2006 was $513,000. Compensation cost related to stock options recognized in our Consolidated Statement of Operations in 2006 includes (1) compensation cost for stock option awards granted prior to, but not yet vested as of December 31, 2005, based on the grant-date fair value estimated in accordance with the pro forma provisions of SFAS No. 123 and (2) compensation cost for stock option awards granted subsequent to December 31, 2005, based on the grant-date fair value estimated in accordance with the provisions of SFAS No. 123R. The following table illustrates the effect on net income and earnings per share as if the Company had applied the fair value recognition provisions of SFAS No. 123 in the years prior to the adoption of FAS No. 123R. 2005 2004 ---- ---- (in thousands, except share and per share amounts) Net (loss) income As reported $(1,993) $913 Add - stock based compensation determined under APB 25 19 9 Option Acceleration Expense (note 12D) (2,018) - Deduct - stock based compensation determined under SFAS 123 (1,232) (1,068) ------- ------- Pro-forma $(5,224) $(146) -------- ------ Basic net (loss) income per share As reported $(0.07) $0.03 Pro-forma $(0.19) $(0.01) Diluted net (loss) income per share As reported $(0.07) $0.03 Pro-forma $(0.19) $(0.01) Under SFAS 123, the fair market value of each option grant is estimated on the date of grant using the "Black-Scholes option pricing" method with the following weighted-average assumptions:(1) expected life of 4.5 years (2005 - 5, 2004 - 5); (2) dividend yield of 0% (3) expected volatility of 96% (2005 - 133%, 2004 - 147% ) and (4) risk-free interest rate of 5.1% (2005 - 4.1%, 2004 - 3.1%). Income taxes The Company accounts for income taxes, in accordance with the provisions of SFAS 109 "Accounting for Income Taxes," under the liability method of accounting. Under the liability method, deferred taxes are determined based on the differences between the financial statement and tax basis of assets and liabilities at enacted tax rates in effect in the year in which the differences are expected to reverse. Valuation allowances are established, when necessary, to reduce deferred tax assets to amounts expected to be realized. Recent accounting pronouncements In June 2006, the FASB issued FASB Interpretation No. 48, "Accounting for Uncertainty in Income Taxes--an interpretation of FASB Statement No. 109" (FIN 48). The interpretation contains a two-step approach to recognizing and measuring uncertain tax positions accounted for in accordance with SFAS No. 109, "Accounting for Income Taxes." The first step is to evaluate the tax position for recognition by determining if the weight of available evidence indicates that it is more likely than not that the position will be sustained on audit, including resolution of related appeals or litigation processes, if any. The second step is to measure the tax benefit as the largest amount which is more than 50% likely of being realized upon ultimate settlement. The company is still assessing the impacts of the adoption of FIN 48. _______________________________________________________________________________ 20-F ClickSoftware Technologies Ltd. Page 64 In September 2006, the FASB issued SFAS No. 157, "Fair Value Measurements" (SFAS No. 157). The purpose of SFAS No. 157 is to define fair value, establish a framework for measuring fair value, and enhance disclosures about fair value measurements. The measurement and disclosure requirements are effective for the company beginning in the first quarter of fiscal year 2008. The company is currently evaluating the impact that SFAS No. 157 will have on its financial statements. In February 2007, the FASB issued SFAS No. 159, "The Fair Value Option for Financial Assets and Financial Liabilities" (SFAS No. 159). SFAS No. 159 permits companies to choose to measure certain financial instruments and certain other items at fair value. The standard requires that unrealized gains and losses on items for which the fair value option has been elected be reported in earnings. SFAS No. 159 is effective for the company beginning in the first quarter of fiscal year 2008, although earlier adoption is permitted. The company is currently evaluating the impact that SFAS No. 159 will have on its financial statements. NOTE 3 -- CASH AND CASH EQUIVALENTS DECEMBER 31, 2006 2005 ---- ---- (in thousands) In U.S. Dollars $11,224 $8,184 In British Pounds 170 295 In Australian Dollars 100 425 In Israeli Shekels 383 186 In Euro 1,508 1,377 ------------ ------------ $13,385 $10,467 ============ ============ The cash balances bear interest at an average annual rate of 4.5%. NOTE 4 -- SHORT-TERM INVESTMENTS DECEMBER 31, 2006 2005 ---- ---- (in thousands) Bank Deposits $ 5,918 $ 3,111 ----------- ------------ $ 5,918 $ 3,111 =========== ============ The bank deposits bear interest at an average annual rate of 5.0%. NOTE 5 -- ALLOWANCE FOR DOUBTFUL ACCOUNTS DECEMBER 31, 2006 2005 ---- ---- (in thousands) Balance at Beginning of Year $225 $300 Increase to allowance 48 3 Write-offs (19) (78) ------------ ------------ Balance at Year end $254 $225 ============ ============ _______________________________________________________________________________ 20-F ClickSoftware Technologies Ltd. Page 65 NOTE 6 -- OTHER RECEIVABLES AND PREPAID EXPENSES DECEMBER 31, 2006 2005 ---- ---- (in thousands) Prepaid expenses $707 $784 Government participation and other government receivables 33 200 Employees 17 12 Other receivables 196 87 ----------- ------------ $953 $1,083 =========== ============ NOTE 7 -- LONG-TERM INVESTMENTS DECEMBER 31, 2006 2005 ---- ---- (in thousands) Bank Deposits (see also note 11b) $451 $264 ----------- ------------ $451 $264 =========== ============ The bank deposits bear interest at an average annual rate of 5.0%. NOTE 8 - ACCRUED SEVERANCE PAY Under Israeli law and labor agreements, the Company is required to make severance payments to its dismissed employees and employees leaving its employment in certain other circumstances. The Company's severance pay obligation to its employees, which is calculated on the basis of the salary of each employee for the last month of the reported period multiplied by the years of such employee's employment, is reflected by the accrual presented in the balance sheet and is partially funded by deposits with insurance companies and provident funds. Severance pay expenses amounted to $603, $352 and $336 for the years ended December 31, 2006, 2005 and 2004, respectively. NOTE 9 -- PROPERTY AND EQUIPMENT, NET DECEMBER 31, 2006 2005 ---- ---- (in thousands) Cost Computers and office equipment $1,590 $2,766 Leasehold improvements 43 559 Motor vehicles 59 126 ----------- ------------ $1,692 $3,451 Accumulated Depreciation 888 2,450 ----------- ------------ $804 $1,001 =========== ============ Due to a fire at the Company's Tel-Aviv office in September 2006 the Company disposed of assets at cost of $2.3 million and Accumulated Depreciation of $1.9 million, net amount of $0.4 million which was fully covered by insurance proceeds. _______________________________________________________________________________ 20-F ClickSoftware Technologies Ltd. Page 66 NOTE 10 -- ACCOUNTS PAYABLE AND ACCRUED EXPENSES DECEMBER 31, 2006 2005 ---- ---- (in thousands) Suppliers $2,539 $2,139 Employee and related expenses 2,265 1,398 Government commitment 403 350 Accrued royalties 662 838 Accrued restructuring - 91 Other 76 108 ----------- ------------ $5,945 $4,924 =========== ============ NOTE 11 -- COMMITMENTS AND CONTINGENCIES A: In connection with its research and development, the Company received grants from the State of Israel in the total amount of $8.5 million. The Company is committed to pay royalties at a rate of 3% to 5% of sales of the developed product, up to 100% - 150% of the amount of grants received plus annual interest of LIBOR as of the date of approval for programs approved from 1999 and thereafter. The Company so far has paid or accrued royalties through December 31, 2006 of $5.9 million. The total additional contingent liability to pay royalties is $2.6 million. The payment of such additional royalties is contingent on future sales and the Company has no obligation to refund these grants, if sufficient sales are not generated. B: The Company has entered into standby letters of credit agreements with banks and financial institutions relating to the guarantee of future performance on certain contracts. As of December 31, 2006, contingent liabilities on outstanding letter of credit agreements which expire after December 31, 2007 aggregated approximately $0.5 million. The letters of credit are secured by $0.5 million in deposits to cover any potential payments under the guarantees. C: The Company operates from leased facilities in Israel, the United States, United Kingdom, Germany and Australia, for periods expiring in the years 2007 through 2011. Minimum future rental payments, as of December 31, 2006 are as follows: (in thousands) ------------------- 2007 $695 2008 660 2009-2011 270 ------------------- $1,625 =================== Rent expense amounted to $685, $579 and $566 for the years ended December 31, 2006, 2005 and 2004, respectively. From time to time, we are involved in various routine legal proceedings incidental to the ordinary course of our business. The Company does not believe that the outcome of these pending legal proceeding will have a material adverse effect on the Company's business or consolidated financial condition _______________________________________________________________________________ 20-F ClickSoftware Technologies Ltd. Page 67 NOTE 12 -- SHAREHOLDERS' EQUITY A. PUBLIC OFFERING On June 2000, the Company completed an IPO with total net proceeds of $28.2 million. B. SHARE CAPITAL Share capital is comprised of issued and outstanding ordinary shares of NIS 0.02 par value. C. EMPLOYEE STOCK PURCHASE PLAN During 2000, the board of directors approved the ESPP, effective August 2000. Under the ESPP, the maximum number of shares to be made available is 800,000 with an annual increase to be added on the first day of each year commencing 2001 equal to the lesser of 2% shares or 500,000 of the outstanding shares on such date or a lesser amount determined by the board of directors. During 2003, the board of directors decided to increase the ESPP pool by 250,000 shares effective January 1, 2004. Employees are eligible to participate in the ESPP if they are employed by the Company or its U.S subsidiary for at least 20 hours per week and more than 5 months in any calendar year. Employee stock purchases are made through payroll deductions. Under the terms of the ESPP, employees may not deduct an amount exceeding $25,000 in total value of stock in any one year and may not purchase more than 5,000 shares during any six-month offering period. The purchase price of the stock will be 85% of the lower of the fair market value of an ordinary share on the first day of the offering period and the fair market value on the last day of the offering period. The offering period was determined to be six months. The ESPP shall terminate in 2010, unless terminated earlier by the board of directors. As of December 31, 2004, 766,691 ordinary shares were issued under the ESPP, and an additional 283,309 ordinary shares are reserved for issuance. During 2004, the Company board of directors resolved to temporarily cease the Company's ESPP program. D. EMPLOYEE, DIRECTORS, AND CONSULTANT OPTION PLANS The Company adopted new option plans in 2000. Under these plans, the Company granted 848,000, 657,000, 886,100, 1,160,840 (including 39,840 shares pursuant to an exchange offer) and 513,500 options at an average exercise price of $1.73, $1.84, $2.47, $2.41 and $1.28 and $1.50 for the years ended December 31, 2006, 2004, 2003 and 2002 respectively. During the year ended December 31, 2006 the board of directors and Shareholders at the annual meeting approved the grants of options to directors to purchase 153,000 ordinary shares. During the year ended December 31, 2005 the board of directors and Shareholders at the annual meeting approved the grants of options to directors to purchase 153,000 ordinary shares. During the year ended December 31, 2004 the board of directors and Shareholders at the annual meeting approved the grants of options to directors to purchase 295,000 ordinary shares. During the year ended December 31, 2003 the board of directors and Shareholders at the annual meeting approved the grants of options to purchase 385,000 ordinary shares to directors. During the year ended December 31, 2001 the board of directors and Shareholders at the annual meeting approved the grants of options to purchase 144,036 ordinary shares to directors. In April 2003 the Company commenced a voluntary stock option exchange program for its employees. Under the program participating employees were given the opportunity to have unexercised stock options previously granted to them cancelled, and to receive replacement options at a future date. Replacement options were granted at a ratio of between 50% and 5% for each option cancelled, at an exercise price equal to the fair market value of the Company's Ordinary Shares on the date of the re-grant. Pursuant to the terms of the offer, 279,118 options were cancelled at May 2003. The Company granted 39,840 replacement options at December 2003 at an exercise price of $4.39. _______________________________________________________________________________ 20-F ClickSoftware Technologies Ltd. Page 68 During 2003, the board of directors decided to increase the reserve for grants under its umbrella option plan, the Amended and Restated 2000 Share Option Plan (the "ESOP"), by 400,000 options effective January 1, 2004. During 2005, the board of directors decided to increase the reserve for grants under the ESOP, by 450,000 options effective January 1, 2006. During 2006, the board of directors decided to increase the reserve for grants under the ESOP, by 1,250,000 options effective January 1, 2007. In December 2005, the board of directors decided to accelerate the vesting of unvested employee stock options granted to employees and officers with exercise prices of $1.75 or above. Accordingly, options to purchase approximately 0.8 million shares became exercisable immediately. The accelerated options, which were considered vested as of December 5, 2005, had exercise prices ranging from $ 1.75 to $ 4.25 per share. The number and exercise prices of the shares involved were unchanged. The vesting acceleration enables the Company to avoid recognizing in its income statement compensation expense associated with these options in future periods, upon adoption of FASB Statement NO. 123R (Share-Based Payment) in January 2006. As a result of this change, the Company expects to reduce the after tax stock option expense it otherwise would have been required to record by approximately $2 million over a 4 year period. This estimate is subject to change and is based on estimated value calculations using the Black-Scholes methodology. A summary of the status of the Company's stock option plans as of December 31, 2006 and 2005 and changes during the years then ended are as follows: WEIGHTED- OPTIONS AND AVERAGE WEIGHTED- SHARES EXERCISE AVERAGE AVAILABLE FOR OUTSTANDING PRICE PER FAIR VALUE GRANT OPTIONS (*) SHARE OF OPTION ------------------------------------------------------------ Outstanding December 31, 2004 905,073 3,778,941 2.23 Granted (657,000) 657,000 1.84 $ 1.60 Forfeited 366,223 (366,223) 3.39 Exercised - (230,408) 1.08 ---------------- ------------------------------ Outstanding December 31, 2005 614,296 3,839,310 2.12 Increase in option pool 450,000 - - Granted (848,000) 848,000 1.73 $1.30 Forfeited 228,873 (228,873) 3.72 Exercised - (359,919) 1.31 ---------------- ----------------- ------------ Outstanding December 31, 2006 445,169 4,098,518 2.02 ---------------- ----------------- ------------ The following table summarizes information about options outstanding and exercisable as of December 31, 2006: OPTIONS OUTSTANDING OPTIONS EXERCISABLE ---------------------------------------------------- ---------------------------------- RANGE OF NUMBER WEIGHTED-AVERAGE NUMBER WEIGHTED-AVERAGE EXERCISE PRICE OUTSTANDING AT REMAINING WEIGHTED-AVERAGE OUTSTANDING AT EXERCISE $ DECEMBER 31, 2006 CONTRACTUAL LIFE EXERCISE PRICE DECEMBER 31, 2006 PRICE - ------------------------- ------------------ ----------------- --------------- ------------------ --------------- 0.21 - 0.85 228,942 5.8 $ 0.26 228,566 $ 0.26 1.21 - 1.95 3,102,743 6.7 $1.67 2,153,200 $1.66 2.04 - 3.67 310,700 6.2 $2.72 268,700 $2.82 4.15 - 4.39 392,533 6.3 $4.26 392,533 $4.26 8.00 - 10.00 63,600 1.1 $8.74 63,600 $8.74 ------------------ ------------------ 4,098,518 3,106,599 ================== ================== _______________________________________________________________________________ 20-F ClickSoftware Technologies Ltd. Page 69 E. IBM Share and Warrants Grants At the end of the second quarter of 2004, the Company formalized a strategic alliance with IBM pursuant to which the Company teamed with IBM to resell its workforce optimization solutions. In connection with this strategic alliance, the Company established a Project Office with IBM to manage the day-to-day affairs in connection with the relationship. In 2006 the Company continued its cooperation with IBM and is currently negotiating with IBM on the fee structure and scope of the Project Office for 2007. IBM has received certain warrants that are exercisable into ordinary shares of the Company in connection with this arrangement. The Company accounted for these warrants and options under the fair value method of FAS No. 123 and EITF 96-18. The fair value was determined using the Black-Scholes pricing model with the following assumptions: risk-free interest rate of 5.1%; volatility rate of 96%; dividend yields of 0% and an expected life of 4.5 years. Compensation expenses of $666,000 (of which $142,000 were deducted from Revenues) were recognized for the year ended December 31, 2006. Compensation expenses of $135,000 (of which $116,000 were deducted from Revenues) were recognized for the year ended December 31, 2005. Compensation expenses of $65,000 (of which $56,000 were deducted from revenues) were recognized for the year ended December 31, 2004. NOTE 13 -- SEGMENT REPORTING The Company operates in one segment, the design, development, and marketing of software solutions. The Company's revenues by geographic area are as follows: YEAR ENDED DECEMBER 31, 2006 2005 2004 ---- ---- ---- (in thousands) Revenue United States $11,010 $ 5,452 $ 5,184 Canada 1,080 1,025 1,806 United Kingdom 6,168 7,176 5,135 Germany 4,059 3,478 4,503 Other European countries 4,993 2,158 2,420 Australia 4,699 4,455 3,636 Israel 305 107 12 Rest of the world 117 216 9 ----------------- --------------- ---------------- $32,431 $24,067 $22,705 ================= =============== ================ Sales to a single customer exceeding 10% of total sales: 2006 2005 2004 ---- ---- ---- % % % Customer A 12 - - Customer B 11 13 11 Customer C - 11 15 Customer D - 10 - Long-lived assets by geographical areas are as follows: YEAR ENDED DECEMBER 31, 2006 2005 ---- ---- (in thousands) Net Property and Equipment North America $ 164 $ 205 Europe 137 169 Australia 35 26 Israel 468 601 ----------------- -------------- $804 $1,001 ================= ============== _______________________________________________________________________________ 20-F ClickSoftware Technologies Ltd. Page 70 NOTE 14-- TAXES ON INCOME The Company is subject to the Israeli Income Tax Law (Inflationary Adjustments), 1985, measuring income on the basis of changes in the Israeli Consumer Price Index. Part of the Company's investment in equipment has received approvals in accordance with the Law for the Encouragement of Capital Investments, 1959 ("Approved Enterprise" status). The Company has chosen to receive its benefits through the "Alternative Benefits" track, and, as such, is eligible for various benefits. These benefits include accelerated depreciation of fixed assets used in the investment program, as well as a full tax exemption on undistributed income in relation to income derived from the first plan for a period of 2 years and for the second and third plans for a period of 4 years. Thereafter a reduced tax rate of 25% will be applicable for an additional period of up to 5 years for the first plan and 3 years for the second and third plans, commencing with the date on which taxable income is first earned but not later than certain dates. In the case of foreign investment of more than 25%, the tax benefits are extended to 10 years, and in the case of foreign investment ranging from 49% to 100% the tax rate is reduced on a sliding scale to 10%. The benefits are subject to the fulfillment of the conditions of the letter of approval. The first plan benefit period has already expired. The benefit periods of the second and third plans have not yet commenced. On April 1, 2005, an amendment to the Investment Law came into effect ("the Amendment") and has significantly changed the provisions of the Investment Law. The Amendment limits the scope of enterprises which may be approved by the Investment Center by setting criteria for the approval of a facility as a Privileged Enterprise, such as provisions generally requiring that at least 25% of the Privileged Enterprise's Income will be derived from export. Additionally, the Amendment enacted major changes in the manner in which tax benefits are awarded under the Investment Law so that companies no longer require Investment Center approval in order to qualify for tax benefits. However, the Investment Law provides that terms and benefits included in any certificate of approval already granted will remain subject to the provisions of the law as they were on the date of such approval. Therefore, the Israeli companies with Approved Enterprise status will generally not be subject to the provisions of the Amendment. As a result of the amendment, tax-exempt income generated under the provisions of the new law, will subject the Company to taxes upon distribution or liquidation. The first investment plan (First plan) benefit period has already expired. The second investment plan (Second plan) benefit period has already expired. In 1996, the Company received approval for its second expansion program (Third plan). The commencing year for the third plan is 2000 and the expected expiration year is 2010. Due to the fire mentioned in note 9, a request for updating the investment scope of assets was submitted to the Investment Center. In 2006, the Company received approval by the amendment to the Investment Law (Fourth plan) as Privileged Enterprise. The commencing year is 2004. The Company did not generate income subject to the provision of the new law. The expected expiration year is 2015. Due to the fire mentioned in note 9, a request for updating the investment scope of assets was submitted to the Israel tax authorities. In 2007, based on Company investments in property and equipment in the years 2005 and 2006, the Company submitted a request to approve a new plan (Fifth plan) as Privileged Enterprise in accordance with the Amendment to the Investment Law. The requested commencing year is 2006. The expected expiration year is 2017. The entitlement to the above benefits is conditional upon the Company fulfilling the conditions stipulated by the above law, regulations published thereunder and the instruments of approval for the specific investments in "Approved Enterprises". In the event of failure to comply with these conditions, the benefits may be canceled and the Company may be required to refund the amount of the benefits, in whole or in part, including interest. Income not eligible for "Approved enterprise" benefits mentioned above is taxed at a regular rate of 31% (in 2006). On July 25, 2005 an amendment to the Israeli tax law was approved by the Israeli parliament, which reduces the tax rates imposed on Israeli companies to 29% for 2007. This amendment states that the _______________________________________________________________________________ 20-F ClickSoftware Technologies Ltd. Page 71 corporate tax rate will be further reduced in subsequent tax years as follows: in 2008 27%, in 2009 26% and thereafter 25%. This change does not have a material effect on the Company's financial statements. In the event of distribution by the Company of a cash dividend out of retained earnings that were tax exempt due to its approved enterprise status, the Company would have to pay a 25% corporate tax on the income from which the dividend was distributed. A 15% withholding tax may be deducted from dividends distributed to the recipients. The Company has not provided deferred taxes on future distributions of tax-exempt earnings, as management and the Board of Directors have determined not to make any distribution that may result in a tax liability for the Company. Accordingly, such earnings have been considered to be permanently reinvested. To date, the Company has not had earnings attributable to Approved Enterprise programs. Tax assessments - --------------- Final tax assessments in Israel have been received up to and including the 2002 tax year. Deferred taxes - -------------- As of December 31, 2006, net operating loss carryforwards in Israel amounted to approximately $22.5 million, approximately $23.5 million attributable to the U.S. subsidiary, and approximately $7.5 million attributable to the European subsidiaries. The tax loss carryforwards for Israel and the European companies have no expiration date. The tax loss carryforwards in the U.S. expire between 2009 and 2024. The company expects that during the period in which these tax losses are utilized, its income would be substantially tax-exempt. Accordingly there will be no tax benefit available from such losses and no deferred tax assets have been included in these financial statements. Israel and International components of income profit (loss) before taxes are: YEAR ENDED DECEMBER 31, 2006 2005 2004 ---- ---- ---- (in thousands) Israel $ 665 $(1,559) $90 International 1,568 (434) 823 ----------------- -------------- -------------- $2,233 $(1,993) $913 ================= ============== ============== NOTE 15 -- TRANSACTIONS WITH RELATED PARTIES YEAR ENDED DECEMBER 31, 2006 2005 2004 ---- ---- ---- (in thousands) Transactions with Nester Ltd.: Participation in General and administrative expenses $25 $74 $86 Purchase of Assets - $10 - Nester Ltd. is a company controlled by Dr. Moshe BenBassat. _______________________________________________________________________________ 20-F ClickSoftware Technologies Ltd. Page 72 ITEM 19. EXHIBITS EXHIBIT INDEX EXHIBIT NUMBER DESCRIPTION OF DOCUMENT 1 (1) Articles of Association of ClickSoftware Technologies Ltd., amended and restated as of May 28, 2003 4.1 (2) Fourth Amended and Restated Registration Rights Agreement, dated December 15, 1999 4.2 (3) Form of 2000 Share Option Plan, as amended 4.3 (2) Form of 2000 Employee Share Purchase Plan 4.4 (2) Form of 1996 Option Plan 4.5 (2) Form of 1997 Option Plan 4.6 (2) Form of 1998 Option Plan 4.7 (2) Form of 1999 Option Plan 4.8 (2) Form of 2000 Israeli Plan 4.9 (2) Form of 2000 Unapproved U.K. Share Scheme 4.10 (2) Form of 2000 Approved U.K. Share Scheme 4.11 (4) Employment Agreement between ClickSoftware Technologies Ltd. and Shmuel Arvatz 4.12 (5) Amended Form of Indemnification Agreement 4.13 (6) Amended Employment Agreement between ClickSoftware Technologies Ltd. and Moshe BenBassat 4.14 (5) 2003 Israeli Share Option Plan 4.15 (6) Form of 2000 Unapproved U.K. Share Scheme, as amended 4.16 Form of 2000 U.K. Share Scheme, as amended 4.17 (8) Employment Agreement between Clicksoftware Technologies Ltd. and Hannan Carmeli 4.18(7) Teaming Agreement between Clicksoftware Technologies Ltd. and IBM United Kingdom Limited, dated July 1, 2004 4.19(9) First Amendment to the Teaming Agreement between ClickSoftware Technologies Ltd. and IBM United Kingdom Limited, dated December 21, 2005. 4.20 (7) Share Purchase Agreement between ClickSoftware Technologies Ltd. and IBM United Kingdom Limited, dated June 30, 2004 4.21(9) First Amendment to the Share Purchase Agreement between ClickSoftware Technologies Ltd. and IBM United Kingdom Limited, dated December 21, 2005. 4.22 (7) Warrant Agreement between ClickSoftware Technologies Ltd. and IBM United Kingdom Limited, dated June 30, 2004 4.23(9) First Amendment to the Warrant Agreement between ClickSoftware Technologies Ltd. and IBM United Kingdom Limited, dated December 21, 2005 4.24 (8) Lease Agreement between ClickSoftware Europe Limited and Polycom (United Kingdom) Limited related to premises in Slough, the United Kingdom 4.25 (8) Gross Lease Agreement between ClickSoftware Inc. and Corporate Drive Corporation related to premises in Burlington, Massachusetts 4.26 Summary of Material Terms of the Lease Agreement (in Hebrew) by and between ClickSoftware Technologies Ltd. and Multiline Services Limited related to premises in Givat Shmuel, Israel 4.27 Second Amendment to Employment Agreement between ClickSoftware Technologies Ltd. and Moshe BenBassat 8.1 (8) Subsidiaries of the Registrant 12.1 Certification of the Chief Executive Officer pursuant to Rule 13a-14(a) of the Securities Exchange Act of 1934 12.2 Certification of the Chief Financial Officer pursuant to Rule 13a-14(a) of the Securities Exchange act of 1934 13.1 Certification of the Chief Executive Officer pursuant to Rule 13 a-14(b) of the Securities Exchange Act of 1934 and 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002 _______________________________________________________________________________ 20-F ClickSoftware Technologies Ltd. Page 73 13.2 Certification of the Chief Financial Officer pursuant to Rule 13 a-14(b) of the Securities Exchange Act of 1934 and 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002 15.1 Consent of Brightman Almagor & Co., a member of Deloitte Touche Tohmatsu (1) Incorporated by reference to the Registrant's report on Form 10-Q filed with the SEC on August 13, 2003. (2) Incorporated by reference to the Registrant's Registration Statement on Form S-1/A (file no. 333-30274), as amended. (3) Incorporated by reference to the Registrant's definitive proxy statement filed with the SEC on August 6, 2001. (4) Incorporated by reference to the Registrant's annual report on Form 10-K filed with the SEC on March 24, 2003. (5) Incorporated by reference to the Registrants definitive proxy statement filed with the SEC on April 30, 2003. (6) Incorporated by reference to the Registrant's annual report on Form 10-K filed with the SEC on March 22, 2004. (7) Incorporated by reference to the Registrant's report on Form 10-Q filed with the SEC on August 11, 2004. (8) Incorporated by reference to the Registrant's annual report on Form 10-K filed with the SEC on March 17, 2005. (9) Incorporated by reference to the Registrant's annual report on Form 20-F filed with the SEC on April 24, 2006. _______________________________________________________________________________ 20-F ClickSoftware Technologies Ltd. Page 74 SIGNATURES Clicksoftware Technologies Ltd. hereby certifies that it meets all of the requirements for filing on Form 20-F and that it has duly caused and authorized the undersigned to sign this annual report on its behalf, CLICKSOFTWARE TECHNOLOGIES LTD. By: /s/ Shmuel Arvatz ------------------------------ Shmuel Arvatz Chief Financial Officer Date: April 10, 2007 _______________________________________________________________________________ 20-F ClickSoftware Technologies Ltd. Page 75