39 patents
Utility
Method and system for automating conferencing in a communication session
19 Dec 23
Methods and system for automating conferencing in a communication session are provided herein.
Tzahi Efrati, Jonathan Alexander, Sagi Dudai, Eugene Peter Cannon, Brian Grady Leno
Filed: 15 Oct 19
Utility
System and methods for creating multitrack recordings
5 Dec 23
Systems and methods for making a multitrack recording of a telephony communication, such as a conference call, record the contributions of each participant its own respective, separate recording track.
Jonathan Farrow, Dragos Oancea
Filed: 15 Aug 22
Utility
Systems and methods for handling a telephony communication setup request
28 Nov 23
Systems and methods for setting up a telephony communication include an operating system of a user telephony device diverting a call setup request made via a native dialer of the user telephony device to a telephony software application on the user telephony device.
Roy Ben Shoushan, Assaf Passal
Filed: 17 Aug 22
Utility
System and method for text categorization and sentiment analysis
22 Aug 23
A system and method for improved categorization and sentiment analysis which is fed textual data such as transcriptions or collated data from a network enabled service, or some other source, which then segments textual data into chunks, parses the data chunks, and analyzes it using a plurality of techniques and metadata gathering methods to determine the sentiment of participating individuals concerning entities mentioned in the textual data and to categorize the discussions, for the purpose of taking actions to improve business outcomes.
Jonathan Kershaw, Ashley Unitt, Alan McCord
Filed: 18 Feb 20
Utility
System and methods for tamper proof interaction recording and timestamping
25 Apr 23
A system and method for securely recording voice communications, comprising a network-connected computer server and an authentication system which verifies the validity of voice communications.
Ashley Unitt
Filed: 22 Jan 21
Utility
Systems and Methods for Providing Real-time Automated Language Translations
30 Mar 23
Systems and methods for providing one-to-one and audio and video calls or for providing multi-party audio or video conferences also provide language translation services.
Tony Chan Sion MOY
Filed: 23 Sep 22
Utility
Systems and Methods for Handling a Telephony Communication Setup Request
8 Dec 22
Systems and methods for setting up a telephony communication include an operating system of a user telephony device diverting a call setup request made via a native dialer of the user telephony device to a telephony software application on the user telephony device.
Roy Ben SHOUSHAN, Assaf PASSAL
Filed: 17 Aug 22
Utility
System and method for playing buffered audio of a dropped telephone call
29 Nov 22
Methods and systems for replaying buffered audio of a telephone call are provided herein.
Sagi Iltus, Eli Birger
Filed: 30 Jan 15
Utility
Systems and Methods for Providing Media Communication Programmable Services
17 Nov 22
Systems and methods for providing real-time media communication services to make use of a software application resident on a server that receives the media feeds of multiple sending participants, and generates a single composed media feed that includes media feeds of the sending participants and that sends the composed media feed to other computing services for manifold purposes like recording, re-broadcasting and/or re-transmission to remote computing devices of multiple real-time media communication participants.
Òscar Divorra ESCODA, John G O'CONNELL, Caio de Mello ROSSI, Rajkiran TALUSANI, Yee Hui POH, Roy Ben SHOUSHAN
Filed: 13 May 22
Utility
System and method for intelligent sales engagement
15 Nov 22
A system for automatically automatic workflow triggering using real-time analytics, comprising an analytics server that receives and analyzes interaction information and a workflow server that produces workflow events based on the analysis, sends workflow events to handlers for processing, retrieves workflow-related data, and produces workflow reports for review, and a method for automatically automatic workflow triggering using real-time analytics.
Alan McCord, Ashley Unitt, Mark Fellowes, Andrew Carson, Selma Ardelean
Filed: 6 Jan 20
Utility
Method and System for Integrating Video Content In a Video Conference Session
29 Sep 22
Methods and system for integrating video content in a video conference session are provided herein.
Kfir Arie Eichenblat, Ofer Edmond Sisso, Ronny Orot, Shay Yzhakov
Filed: 26 Mar 21
Utility
Systems and methods for handling a telephony communication setup request
30 Aug 22
Systems and methods for setting up a telephony communication include an operating system of a user telephony device diverting a call setup request made via a native dialer of the user telephony device to a telephony software application on the user telephony device.
Roy Ben Shoushan, Assaf Passal
Filed: 23 Nov 20
Utility
Systems and methods for creating multitrack recordings
16 Aug 22
Systems and methods for making a multitrack recording of a telephony communication, such as a conference call, record the contributions of each participant its own respective, separate recording track.
Jonathan Farrow, Dragos Oancea
Filed: 28 Jun 19
Utility
Systems and Methods for Handling a Telephony Communication Setup Request
26 May 22
Systems and methods for setting up a telephony communication include an operating system of a user telephony device diverting a call setup request made via a native dialer of the user telephony device to a telephony software application on the user telephony device.
Roy Ben SHOUSHAN, Assaf PASSAL
Filed: 23 Nov 20
Utility
Methods and apparatus for managing telecommunication system devices
10 May 22
The techniques described herein relate to methods, apparatus, and computer readable media configured to manage devices that are part of a telecommunications system.
Sanjay Macwan, Deepak Ottur, Murali Ramsunder
Filed: 6 Aug 20
Utility
System and method for detecting electronically based responses to unanswered communication session requests
5 Apr 22
Methods and systems for detecting an answering machine/voicemail system using a machine learning model are provided herein.
Antonio Hung, Tony Chan Sion Moy, Oscar Rodriguez
Filed: 26 Mar 20
Utility
System and method for contextually based fulfillment of communication requests via a telephony platform
8 Mar 22
Methods and systems for contextually based fulfillment of communication requests are provided herein.
Tzahi Efrati, Kevin John Alwell
Filed: 17 Jul 17
Utility
Systems and Methods for Obtaining Location Data for Mobile Computing Devices
3 Feb 22
A telephony software application on a first mobile computing device requests information about the present location of the first mobile computing device from a remote server.
David Thomas CARGILL
Filed: 28 Jul 20
Utility
Systems and methods for providing call verification
4 Jan 22
Systems and methods for providing call verification to prevent voice phishing, comprising: receiving a first API call, wherein the first API call is a call request from a service provider to establish a call with a client device associated with a client of the service provider; verifying an identity of the service provider, wherein verifying the identity of the service provider comprises: generating a second API call; transmitting the second API to a verification system; and receiving verification of the service provider from the verification system; transmitting a notification to the client device that includes an indication that an incoming call is from a verified service provider; verifying the identity of the client; and establishing the call between the service provider and the client after both the identity of the service provider and the identity of the client are verified.
Shay Ben Yacov, Iliya Barenboim, Romi Gubes, Itay Bianco, Srivatsan Srinivasan
Filed: 3 Oct 18
Utility
Systems and Methods for Verifying Identity Using Biometric Data
16 Dec 21
A system for registering an individual's biometric data and then later verifying the identity of the individual using the previously registered biometric data makes use of either an audio communications channel or a messaging channel, both of which are accessed via an application programming interface (API).
Mark BERKELAND, Angel Esteban GARCIA
Filed: 11 Jun 21