5

This schedule contains summary financial information Kana Communications, Inc.'s report on Form 10-Q for September 30, 2000 and is qualified in its entirety by financial statements. 1,000 3-MOS Jan-01-2000 Dec-31-2000 Sep-30-2000 112,885 2,387 37,653 0 0 161,220 31,388 0 3,396,722 68,417 0 0 0 94 4,126,237 3,396,722 46,633 76,816 1,719 32,877 683,592 0 0 (635,723) 0 (635,723) 0 0 0 (635,723) (7.57) (7.57)