NCO Group Inc. is a holding company and conducts substantially all of its business operations through its subsidiaries. NCO is an international provider of business process outsourcing services, referred to as BPO, primarily focused on accounts receivable management, referred to as ARM, and customer relationship management, referred to as CRM. We provide a wide range of ARM services to our clients by utilizing an extensive technological infrastructure. Although traditional ARM services have focused on the recovery of delinquent accounts, we also engage in the recovery of current accounts receivable and early stage delinquencies (generally, accounts that are 180 days or less past due). Our CRM services allow our clients to strengthen their customer relationships by providing a high level of support to their customers and generate incremental sales by acquiring new customers. We support essential business functions across key portions of the customer lifecycle including acquisition, growth, care, resolution and retention. The primary market sectors we support in our BPO business are financial services, telecommunications, healthcare, retail and commercial, utilities, education, technology, transportation/logistics and government. Historically we have also purchased and collected past due consumer accounts receivable from consumer creditors. Beginning in 2009, we significantly reduced our purchases of accounts receivable and made a decision to minimize further investments in the future, as further discussed below (see “Business Strategy — Portfolio Management”). We operate our business in three segments: ARM, CRM and Portfolio Management.
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Former names
NCOP I, Inc.
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Corporate docs
Latest filings (excl ownership)
10-K
2010 FY
Annual report
31 Mar 11
424B3
Prospectus supplement
24 Mar 11
424B3
Prospectus supplement
10 Jan 11
424B3
Prospectus supplement
15 Nov 10
424B3
Prospectus supplement
13 Aug 10
424B3
Prospectus supplement
3 Jun 10
424B3
Prospectus supplement
14 May 10
424B3
Prospectus supplement
3 May 10
EFFECT
Notice of effectiveness
30 Apr 10
S-1
IPO registration
9 Apr 10
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