West (WSTC) 10-Q 2013 Q3 Quarterly report

UNITED STATES

SECURITIES AND EXCHANGE COMMISSION

WASHINGTON, DC 20549

FORM 10-Q

(Mark One)

x QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934

For the quarterly period ended September 30, 2013

OR

¨ TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934

For the transition period from                    to                    

Commission File Number 001-35846

West Corporation

(Exact name of registrant as specified in its charter)

DELAWARE	47-0777362
(State or other jurisdiction of incorporation or organization)	(IRS Employer Identification No.)
11808 Miracle Hills Drive, Omaha, Nebraska	68154
(Address of principal executive offices)	(Zip Code)

Registrant’s telephone number, including area code: (402) 963-1200

Indicate by check mark whether the registrant: (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days.    Yes  x    No  ¨

Indicate by check mark whether the registrant has submitted electronically and posted on its corporate Web site, if any, every Interactive Data File required to be submitted and posted pursuant to Rule 405 of Regulation S-T (§232.405 of this chapter) during the preceding 12 months (or for such shorter period that the registrant was required to submit and post such files).    Yes  x    No  ¨

Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, or a smaller reporting company. See definitions of “large accelerated filer,” “accelerated filer,” and “smaller reporting company” in Rule 12b-2 of the Exchange Act.

Large accelerated filer	¨	Accelerated filer	¨
Non-accelerated filer	x	Smaller reporting company	¨

Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Exchange Act).    Yes  ¨    No  x

At October 25, 2013, 83,612,330 shares of the registrant’s common stock were outstanding.

INDEX

	Page No.
PART I. FINANCIAL INFORMATION		3
Item 1. Financial Statements
Report of Independent Registered Public Accounting Firm		3
Condensed Consolidated Statements of Operations - Three and Nine Months Ended September 30, 2013 and 2012 (unaudited)		4
Condensed Consolidated Statements of Comprehensive Income - Three and Nine Months Ended September  30, 2013 and 2012 (unaudited)		5
Condensed Consolidated Balance Sheets - September 30, 2013 and December 31, 2012 (unaudited)		6
Condensed Consolidated Statements of Cash Flows - Nine Months Ended September 30, 2013 and 2012 (unaudited)		7
Condensed Consolidated Statements of Stockholders’ Deficit - Nine Months Ended September  30, 2013 and 2012 (unaudited)		8
Notes to Condensed Consolidated Financial Statements (unaudited)		9
Item 2. Management’s Discussion and Analysis of Financial Condition and Results of Operations		38
Item 3. Quantitative and Qualitative Disclosures About Market Risk		55
Item 4. Controls and Procedures		56
PART II. OTHER INFORMATION		56
Item 1. Legal Proceedings		56
Item 1A. Risk Factors		56
Item 6. Exhibits		56
SIGNATURES		58
EXHIBIT INDEX

In this report, “West,” the “Company,” “we,” “us” and “our” refers to West Corporation and subsidiaries.

2

PART I. FINANCIAL INFORMATION

Item 1. Financial Statements

Report of Independent Registered Public Accounting Firm

To the Board of Directors and Stockholders of

West Corporation and subsidiaries

Omaha, Nebraska

We have reviewed the accompanying condensed consolidated balance sheet of West Corporation and subsidiaries (the “Company”) as of September 30, 2013, and the related condensed consolidated statements of operations and of comprehensive income for the three-month and nine-month periods ended September 30, 2013 and 2012, and of stockholders’ deficit and of cash flows for the nine-month periods ended September 30, 2013 and 2012. These interim financial statements are the responsibility of the Company’s management.

We conducted our reviews in accordance with the standards of the Public Company Accounting Oversight Board (United States). A review of interim financial information consists principally of applying analytical procedures and making inquiries of persons responsible for financial and accounting matters. It is substantially less in scope than an audit conducted in accordance with the standards of the Public Company Accounting Oversight Board (United States), the objective of which is the expression of an opinion regarding the financial statements taken as a whole. Accordingly, we do not express such an opinion.

Based on our reviews, we are not aware of any material modifications that should be made to such condensed consolidated interim financial statements for them to be in conformity with accounting principles generally accepted in the United States of America.

We have previously audited, in accordance with the standards of the Public Company Accounting Oversight Board (United States), the consolidated balance sheet of West Corporation and subsidiaries as of December 31, 2012, and the related consolidated statements of operations, comprehensive income, stockholders’ deficit, and cash flows for the year then ended (not presented herein); and in our report dated February 8, 2013, we expressed an unqualified opinion on those consolidated financial statements. In our opinion, the information set forth in the accompanying condensed consolidated balance sheet as of December 31, 2012 is fairly stated, in all material respects, in relation to the consolidated balance sheet from which it has been derived.

/s/ Deloitte & Touche LLP

Omaha, Nebraska

November 1, 2013

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WEST CORPORATION

CONDENSED CONSOLIDATED STATEMENTS OF OPERATIONS

(AMOUNTS IN THOUSANDS, EXCEPT PER SHARE AMOUNTS)

(UNAUDITED)

	Three Months Ended September 30,						Nine Months Ended September 30,
	2013			2012			2013			2012
REVENUE	$	665,366		$	656,896		$	1,998,285		$	1,957,853
COST OF SERVICES		310,533			307,699			931,539			906,687
SELLING, GENERAL AND ADMINISTRATIVE EXPENSES		231,407			231,905			715,292			698,133
OPERATING INCOME		123,426			117,292			351,454			353,033
OTHER INCOME (EXPENSE):
Interest expense, net of interest income of $45, $76, $208 and $260		(51,242	)		(69,146	)		(181,310	)		(191,833	)
Subordinated debt call premium and accelerated amortization of deferred financing costs		—			(2,715	)		(23,105	)		(2,715	)
Other		1,654			(9,792	)		1,555			(8,753	)
Other expense		(49,588	)		(81,653	)		(202,860	)		(203,301	)
INCOME BEFORE INCOME TAX EXPENSE		73,838			35,639			148,594			149,732
INCOME TAX EXPENSE		27,690			13,543			55,723			56,898
NET INCOME	$	46,148		$	22,096		$	92,871		$	92,834
EARNINGS PER COMMON SHARE:
Basic Common	$	0.55		$	0.36		$	1.20		$	1.51
Diluted Common	$	0.54		$	0.35		$	1.18		$	1.46
WEIGHTED AVERAGE NUMBER OF SHARES OUTSTANDING:
Basic		83,581			61,452			77,274			61,424
Diluted		85,042			63,531			78,720			63,530
DIVIDENDS DECLARED:
Dividends declared per share	$	0.225		$	8.00		$	0.45		$	8.00

The accompanying notes are an integral part of these condensed consolidated financial statements (unaudited)

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WEST CORPORATION

CONDENSED CONSOLIDATED STATEMENTS OF COMPREHENSIVE INCOME

(AMOUNTS IN THOUSANDS)

(UNAUDITED)

	Three Months Ended					Nine Months Ended
	September 30,					September 30,
	2013		2012			2013			2012
Net income	$	46,148	$	22,096		$	92,871		$	92,834
Foreign currency translation adjustments, net of tax of $(3,744), $(2,386), $(494) and $(252)		6,109		3,893			806			411
Reclassification of a cash flow hedge into earnings, net of tax of $0, $595, $1,349 and $1,984		—		(970	)		(2,201	)		(3,237	)
Unrealized gain on cash flow hedges, net of tax of $0, $(950) $(2,444) and $(3,156)		—		1,550			3,987			5,150
Comprehensive income	$	52,257	$	26,569		$	95,463		$	95,158

The accompanying notes are an integral part of these condensed consolidated financial statements (unaudited)

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WEST CORPORATION

CONDENSED CONSOLIDATED BALANCE SHEETS

(AMOUNTS IN THOUSANDS)

(UNAUDITED)

	September 30, 2013			December 31, 2012
ASSETS
CURRENT ASSETS:
Cash and cash equivalents	$	210,973		$	179,111
Trust and restricted cash		15,749			14,518
Accounts receivable, net of allowance of $11,415 and $10,439		458,850			444,411
Deferred income taxes receivable		8,672			13,148
Prepaid assets		41,715			42,129
Deferred expenses		51,671			38,442
Other current assets		34,143			29,333
Total current assets		821,773			761,092
PROPERTY AND EQUIPMENT:
Property and equipment		1,238,693			1,209,873
Accumulated depreciation and amortization		(890,953	)		(844,977	)
Total property and equipment, net		347,740			364,896
GOODWILL		1,820,107			1,816,851
INTANGIBLE ASSETS, net of accumulated amortization of $513,652 and $469,534		244,557			285,672
OTHER ASSETS		246,503			219,642
TOTAL ASSETS	$	3,480,680		$	3,448,153
LIABILITIES AND STOCKHOLDERS’ DEFICIT
CURRENT LIABILITIES:
Accounts payable	$	94,067		$	120,247
Accrued expenses		354,527			312,296
Current maturities of long-term debt		24,177			25,125
Total current liabilities		472,771			457,668
LONG-TERM OBLIGATIONS, less current maturities		3,525,347			3,992,531
DEFERRED INCOME TAXES		136,699			132,398
OTHER LONG-TERM LIABILITIES		128,472			115,242
Total liabilities		4,263,289			4,697,839
COMMITMENTS AND CONTINGENCIES (Note 12)
STOCKHOLDERS’ DEFICIT
Common stock $0.001 par value, 475,000 shares authorized, 83,687 and 62,178 shares issued and 83,595 and 62,086 shares outstanding		84			62
Additional paid-in capital		2,129,857			1,720,639
Retained deficit		(2,886,703	)		(2,941,948	)
Accumulated other comprehensive loss		(20,539	)		(23,131	)
Treasury stock at cost (92 shares for both periods)		(5,308	)		(5,308	)
Total stockholders’ deficit		(782,609	)		(1,249,686	)
TOTAL LIABILITIES AND STOCKHOLDERS’ DEFICIT	$	3,480,680		$	3,448,153

The accompanying notes are an integral part of these condensed consolidated financial statements (unaudited)

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WEST CORPORATION

CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS

(AMOUNTS IN THOUSANDS)

(UNAUDITED)

	Nine Months Ended September 30,
	2013			2012
CASH FLOWS FROM OPERATING ACTIVITIES:
Net income	$	92,871		$	92,834
Adjustments to reconcile net income to net cash flows from operating activities:
Depreciation		85,172			79,999
Amortization		49,406			55,854
Asset impairment		—			3,715
Provision for share based compensation		8,154			23,276
Deferred income tax expense		3,668			10,317
Amortization of deferred financing costs		20,313			13,305
Other		93			185
Changes in operating assets and liabilities, net of business acquisitions:
Accounts receivable		(12,739	)		(35,951	)
Other assets		(29,636	)		(63,309	)
Accounts payable		(15,979	)		(1,045	)
Accrued wages		26,774			17,403
Accrued expenses, other liabilities and income tax payable		48,632			47,364
Net cash flows from operating activities		276,729			243,947
CASH FLOWS FROM INVESTING ACTIVITIES:
Business acquisitions, net of cash acquired of $0 and $1,350		(13	)		(77,264	)
Purchases of property and equipment		(87,980	)		(87,860	)
Other		(1,166	)		(163	)
Net cash flows from investing activities		(89,159	)		(165,287	)
CASH FLOWS FROM FINANCING ACTIVITIES:
Payments on subordinated notes and term loan facilities		(450,000	)		(448,434	)
Proceeds from initial public offering, net of offering costs		398,266			—
Proceeds from revolving credit facilities		85,000			305,800
Payments on revolving credit facilities		(85,000	)		(305,800	)
Proceeds from new term loan facility		—			970,000
Dividends paid		(37,840	)		(510,634	)
Payments of deferred financing and other debt related costs		(30,760	)		(27,498	)
Call premium paid on subordinated notes		(16,502	)		—
Principal repayments on long-term obligations		(18,132	)		(13,993	)
Proceeds from stock options exercised including excess tax benefits		815			8,248
Repurchase of common stock		—			(1,488	)
Other		(9	)		(44	)
Net cash flows from financing activities		(154,162	)		(23,843	)
EFFECT OF EXCHANGE RATES ON CASH AND CASH EQUIVALENTS		(1,546	)		264
NET CHANGE IN CASH AND CASH EQUIVALENTS		31,862			55,081
CASH AND CASH EQUIVALENTS, Beginning of period		179,111			93,836
CASH AND CASH EQUIVALENTS, End of period	$	210,973		$	148,917
SUPPLEMENTAL DISCLOSURE OF CASH FLOW INFORMATION:
Cash paid during the period for interest	$	179,317		$	174,786
Cash paid during the period for income taxes, net of refunds of $2,629 and $2,689	$	36,831		$	55,844
SUPPLEMENTAL DISCLOSURE OF NONCASH INVESTING ACTIVITIES:
Acquisition of property through accounts payable commitments	$	8,585		$	11,759

The accompanying notes are an integral part of these condensed consolidated financial statements (unaudited)

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WEST CORPORATION

CONDENSED CONSOLIDATED STATEMENTS OF STOCKHOLDERS’ DEFICIT

(AMOUNTS IN THOUSANDS, EXCEPT SHARE AMOUNTS)

	Common Stock		Additional Paid - in Capital			Retained Deficit			Treasury Stock			Accumulated Other Comprehensive Income (Loss)			Total Stockholders’ Deficit
BALANCE, January 1, 2013	$	62	$	1,720,639		$	(2,941,948	)	$	(5,308	)	$	(23,131	)	$	(1,249,686	)
Net income							92,871									92,871
Dividends declared (cash dividends / $0.45 per share)							(37,626	)								(37,626	)
Other comprehensive income, net of tax of $(1,589) (Note 10)													2,592			2,592
Executive Deferred Compensation Plan activity				3,060												3,060
Issuance of common stock in connection with our initial public offering (21,275,000 shares)		21		401,012												401,033
Initial public offering costs				(2,767	)											(2,767	)
Stock options exercised including related tax benefits (164,827 shares)		1		1,567												1,568
Share based compensation				6,346												6,346
BALANCE, September 30, 2013	$	84	$	2,129,857		$	(2,886,703	)	$	(5,308	)	$	(20,539	)	$	(782,609	)
BALANCE, January 1, 2012	$	61	$	1,695,830		$	(2,556,448	)	$	(3,820	)	$	(32,036	)	$	(896,413	)
Net income							92,834									92,834
Dividends (cash dividends / $8.00 per share)							(511,043	)								(511,043	)
Other comprehensive income, net of tax of $(1,424) (Note 10)													2,324			2,324
Purchase of stock at cost (44,391 shares)										(1,488	)					(1,488	)
Executive Deferred Compensation Plan activity				2,787												2,787
Stock options exercised including related tax benefits (236,567 shares)		2		6,700												6,702
Share based compensation				12,396												12,396
BALANCE, September 30, 2012	$	63	$	1,717,713		$	(2,974,657	)	$	(5,308	)	$	(29,712	)	$	(1,291,901	)

The accompanying notes are an integral part of these condensed consolidated financial statements (unaudited)

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WEST CORPORATION

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

(UNAUDITED)

1. ORGANIZATION, CONSOLIDATION AND PRESENTATION OF FINANCIAL STATEMENTS

Business Description:West Corporation (the “Company” or “West”) is a leading provider of technology-driven communication services. “We,” “us” and “our” also refer to West and its consolidated subsidiaries, as applicable. We offer a broad portfolio of services, including conferencing and collaboration, unified communications, alerts and notifications, emergency communications, business process outsourcing and telephony / interconnect services. The scale and processing capacity of our proprietary technology platforms, combined with our expertise in managing voice and data transactions, enable us to provide reliable, high-quality, mission-critical communications designed to maximize return on investment for our clients. Our clients include Fortune 1000 companies, along with small and medium enterprises in a variety of industries, including telecommunications, retail, financial services, public safety, technology and healthcare. We have sales and operations in the United States, Canada, Europe, the Middle East, Asia-Pacific, Latin America and South America.

We operate in two business segments:

• Unified Communications, including conferencing and collaboration services, event services, Internet Protocol (“IP”)-based unified communication solutions, and alerts and notification services; and

• Communication Services, including emergency communication services, automated call processing, telephony / interconnect services and agent-based services.

Unified Communications

—Conferencing & Collaboration Services.Operating under the InterCall^® brand, we are the largest conferencing services provider in the world based on conferencing revenue, according to Wainhouse Research. We managed approximately 134 million conference calls in 2012, an 11% increase over 2011. We provide our clients with an integrated global suite of meeting services.

—Event Services. InterCall offers multimedia platforms designed to give our clients the ability to create, manage, distribute and reuse content internally and externally. Through a combination of proprietary products and strategic partnerships, our clients have the tools to support all of their internal and external multimedia requirements.

—IP-Based Unified Communications Solutions. We provide our clients with enterprise class IP-based communications solutions enabled by our technology. We offer hosted IP-private branch exchange and enterprise call management, hosted and managed multi-protocol label switching network solutions, unified communications partner solution portfolio services, cloud-based security services, integrated conferencing/desktop messaging and presence tools, and professional services and systems integration expertise.

—Alerts & Notification Services.Our technology platforms allow clients to manage and deliver automated, proactive and personalized communications. We use multiple delivery channels (voice, text messaging, email, social media and fax), based on the preference of the recipient. For example, we deliver patient notifications and send and confirm appointments and prescription reminders on behalf of our healthcare clients; send and receive automated outage notifications on behalf of our utility clients; and transmit emergency evacuation notices on behalf of municipalities.

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WEST CORPORATION

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

(UNAUDITED)

Communication Services

—Emergency Communications Services.We believe we are one of the largest providers of emergency communications services, based on the number of 9-1-1 calls that we and other participants in the industry facilitate. Our services are critical in facilitating public safety agencies’ ability to receive emergency calls from citizens. Our clients generally enter into long-term contracts and fund their obligations through monthly charges on users’ telephone bills.

—Automated Call Processing.We believe we have developed a best-in-class automated customer service platform. Our services allow our clients to effectively communicate with their customers through inbound and outbound interactive voice response applications using natural language speech recognition, automated voice prompts and network-based call routing services. In addition to these front-end customer service applications, we also provide analyses that help our clients improve their automated communications strategy. Our open standards-based platform allows the flexibility to integrate new capabilities, such as mobility, social media and cloud-based services.

—Telephony / Interconnect Services. Our telephony / interconnect services support the merging of traditional telecom, mobile and IP technologies to service providers and enterprises. We are a leading provider of local and national tandem switching services to carriers throughout the United States. We leverage our proprietary customer traffic information system, sophisticated call routing and control facility to provide tandem interconnection services to the competitive marketplace, including wireless, wire-line, cable telephony and Voice over Internet Protocol (“VoIP”) companies.

— Agent-Based Services. We provide our clients with large-scale, agent-based services. We target opportunities that allow our agent-based services to be a part of larger strategic client engagements and with clients for whom these services can add value. We believe that we are known in the industry as a premium provider of these services. We offer a flexible model that includes on-shore, off-shore and virtual home-based agent capabilities to fit our clients’ needs.

Basis of Consolidation – The unaudited condensed consolidated financial statements include the accounts of West and our wholly-owned subsidiaries and reflect all adjustments (all of which are normal recurring accruals) which are, in the opinion of management, necessary for a fair presentation of the financial position, operating results, and cash flows for the interim periods. The unaudited condensed consolidated financial statements should be read in conjunction with the consolidated financial statements and notes thereto, together with Management’s Discussion and Analysis of Financial Condition and Results of Operations, contained in our Annual Report on Form 10-K for the year ended December 31, 2012. All intercompany balances and transactions have been eliminated. Our results for the three and nine months ended September 30, 2013 are not necessarily indicative of what our results will be for other interim periods or for the full fiscal year.

Reverse Stock Split – On March 8, 2013, we completed a 1-for-8 reverse stock split and amended our Amended and Restated Certificate of Incorporation by filing an amendment with the Delaware Secretary of State. We also adjusted the share amounts under our executive incentive plan and nonqualified deferred compensation plan as a result of the 1-for-8 reverse stock split. All numbers of common shares and per common share data in the accompanying unaudited condensed consolidated financial statements and related notes have been retroactively adjusted to give effect to the reverse stock split and the changes to the Amended and Restated Certificate of Incorporation of the Company.

Initial Public Offering– On March 27, 2013, we completed an initial public offering (“IPO”) of 21,275,000 shares of common stock, par value $0.001 per share.

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WEST CORPORATION

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

(UNAUDITED)

Dividend – Subject to legally available funds, we intend to pay a quarterly cash dividend. We anticipate funding our dividend with cash generated by our operations. The declaration and payment of all future dividends, if any, will be at the sole discretion of our Board of Directors. On each of May 16, 2013 and August 22, 2013, we paid a $0.225 per common share quarterly dividend. The total dividend paid was $18.8 million to shareholders of record as of the close of business on May 6, 2013 and August 12, 2013, respectively, for a total of $37.6 million. In August 2012, a special dividend and dividend equivalent was declared. During the nine months ended September 30, 2013, dividends and dividend equivalents of $0.2 million were paid on options and restricted stock that vested during this period and were subject to the special dividend. In addition, approximately $0.2 million of the special dividend equivalent remains accrued at September 30, 2013 and will be paid as the stock options vest over the next two and one-quarter years.

Use of Estimates -The preparation of financial statements in conformity with accounting principles generally accepted in the United States of America requires management to make estimates and assumptions that affect the reported amounts of assets and liabilities and disclosure of contingent assets and liabilities at the date of the financial statements and the reported amounts of revenues and expenses during the reporting period. Actual results could differ from those estimates.

Revenue Recognition – In our Unified Communications segment, conferencing and event services are generally billed and revenue recognized on a per participant minute basis. Web services are generally billed and revenue recognized on a per participant minute basis or, in the case of operating license arrangements, generally billed in advance and revenue recognized ratably over the service life period, IP-based services are generally billed and revenue recognized on a per seat basis and alerts and notification services are generally billed, and revenue recognized, on a per message or per minute basis. We also charge clients for additional features, such as conference call recording, transcription services or professional services.

Our Communication Services segment recognizes revenue for platform-based and agent-based services in the month that services are performed and services are generally billed based on call duration, hours of input, number of calls or a contingent basis. Emergency communication services revenue within the Communication Services segment is generated primarily from monthly fees based on the number of billing telephone numbers and cell towers covered under contract. In addition, product sales and installations are generally recognized upon completion of the installation and client acceptance of a fully functional system or, for contracts that are completed in stages, recognized upon completion of such stages. Contracts for annual recurring services such as support and maintenance agreements are generally billed in advance and are recognized as revenue ratably (on a monthly basis) over the contractual periods. Revenue for contingent collection services and overpayment identification and recovery services is recognized in the month collection payments are received based upon a percentage of cash collected or other agreed upon contractual parameters. Revenue for telephony / interconnect services is recognized in the period the service is provided and when collection is reasonably assured. These telephony / interconnect services are primarily comprised of switched access charges for toll-free origination services, which are paid primarily by interexchange carriers.

Cash and Cash Equivalents– We consider short-term investments with original maturities of three months or less at acquisition to be cash equivalents.

Trust and Restricted Cash– Trust cash represents cash collected on behalf of our clients that has not yet been remitted to them. A related liability is recorded in accounts payable until settlement with the respective clients. Restricted cash primarily represents cash held as collateral for certain letters of credit.

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WEST CORPORATION

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

(UNAUDITED)

Foreign Currency and Translation of Foreign Subsidiaries– The functional currencies of our foreign operations are the respective local currencies. All assets and liabilities of our foreign operations are translated into U.S. dollars at fiscal period-end exchange rates. Income and expense items are translated at average exchange rates prevailing during the fiscal period. The resulting translation adjustments are recorded as a component of stockholders’ deficit and comprehensive income. Foreign currency transaction gains or losses are recorded in the statement of operations.

Recent Accounting Pronouncements– In July 2012, the FASB issued ASU No. 2012-02,Intangibles-Goodwill and Other (Topic 350): Testing Indefinite-Lived Intangible Assets for Impairment (ASU 2012-02), allowing entities the option to first assess qualitative factors to determine whether it is necessary to perform the quantitative impairment test. If the qualitative assessment indicates it is more-likely-than-not that the fair value of an indefinite-lived intangible asset is less than its carrying amount, the quantitative impairment test is required. Otherwise, no testing is required. ASU 2012-02 became effective for the Company January 1, 2013 and the adoption did not have an effect on our financial position, results of operations or cash flows.

In February 2013, the FASB issued ASU No. 2013-02,Reporting of Amounts Reclassified Out of Accumulated Other Comprehensive Income (Topic 220)(ASU 2013-02), which adds additional disclosure requirements for items reclassified out of accumulated other comprehensive income (included in Note 10). ASU 2013-02 became effective for the Company January 1, 2013 and the adoption did not have an effect on our financial position, results of operations or cash flows.

2. ACQUISITION

On March 23, 2012, we completed the acquisition of HyperCube, a provider of switching services to telecommunications carriers throughout the United States. HyperCube exchanges or interconnects communications traffic to all types of carriers, including wireless, wire-line, cable telephony and VoIP companies. The purchase price was $77.9 million and was funded by cash on hand and partial use of our asset securitization financing facility.

Factors that contributed to a purchase price resulting in the recognition of goodwill, partially deductible for tax purposes, for the purchase of HyperCube included the synergy related to telecommunication transport costs and new products and services related to IP and mobile communications.

The following table summarizes the estimated fair values of the assets acquired and liabilities assumed at the acquisition date for HyperCube. The finite lived intangible assets are comprised of trade names, technology, non-competition agreements and customer relationships.

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WEST CORPORATION

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

(UNAUDITED)

(Amounts in thousands)	March 23, 2012
Working Capital	$	1,212
Property and equipment		10,114
Other assets, net		391
Intangible assets		19,110
Goodwill		49,723
Total assets acquired		80,550
Non-current deferred taxes		2,594
Long-term liabilities		50
Total liabilities assumed		2,644
Net assets acquired	$	77,906

Pro forma

Assuming the acquisition of HyperCube occurred as of the beginning of the period presented, our unaudited pro forma results of operations for the nine months ended September 30, 2012 would have been, in thousands (except per share amount), as follows:

Revenue	$	1,974,229
Net Income	$	92,781
Earnings per common share—basic	$	1.51
Earnings per common share—diluted	$	1.46

The pro forma results above are not necessarily indicative of the operating results that would have actually occurred if the acquisition had been in effect on the date indicated, nor are they necessarily indicative of future results of the combined company.

Acquisition costs for the three months ended September 30, 2013 and 2012 were $0.2 million and $0.3 million, respectively, and are included in selling, general and administrative expenses. Acquisition costs for the nine months ended September 30, 2013 and 2012 were $0.9 million and $0.8 million, respectively, and are included in selling, general and administrative expenses.

13

WEST CORPORATION

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

(UNAUDITED)

3. GOODWILL AND OTHER INTANGIBLE ASSETS

The following table presents the activity in goodwill by reporting segment, in thousands, for the nine months ended September 30, 2013 and the year ended December 31, 2012:

	Unified Communications		Communication Services			Consolidated
Balance at January 1, 2013	$	967,335	$	887,191		$	1,854,526
Accumulated impairment losses		—		(37,675	)		(37,675	)
Net balance at January 1, 2013		967,335		849,516			1,816,851
Foreign currency translation adjustment		3,847		(591	)		3,256
Balance at September 30, 2013		971,182		886,600			1,857,782
Accumulated impairment losses		—		(37,675	)		(37,675	)
Net balance at September 30, 2013	$	971,182	$	848,925		$	1,820,107

	Unified Communications		Communication Services			Consolidated
Balance at January 1, 2012	$	962,982	$	837,328		$	1,800,310
Accumulated impairment losses		—		(37,675	)		(37,675	)
Net balance at January 1, 2012		962,982		799,653			1,762,635
Acquisitions		—		49,723			49,723
Acquisition accounting adjustments		970		43			1,013
Foreign currency translation adjustment		3,383		97			3,480
Balance at December 31, 2012		967,335		887,191			1,854,526
Accumulated impairment losses		—		(37,675	)		(37,675	)
Net balance at December 31, 2012	$	967,335	$	849,516		$	1,816,851

14

WEST CORPORATION

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

(UNAUDITED)

Other intangible assets

Below is a summary of the major intangible assets and weighted average amortization periods (in years) for each identifiable intangible asset, in thousands:

								Weighted
	As of September 30, 2013							Average
Intangible assets	Acquired Cost		Accumulated Amortization			Net Intangible Assets		Amortization Period (Years)
Client Relationships	$	545,941	$	(411,332	)	$	134,609		9.5
Technology & Patents		121,913		(69,577	)		52,336		8.7
Trade names		47,110		—			47,110		Indefinite
Trade names (finite-lived)		27,351		(19,444	)		7,907		4.3
Other intangible assets		15,894		(13,299	)		2,595		4.3
Total	$	758,209	$	(513,652	)	$	244,557
								Weighted
	As of December 31, 2012							Average
Intangible assets	Acquired Cost		Accumulated Amortization			Net Intangible Assets		Amortization Period (Years)
Client Relationships	$	544,273	$	(382,359	)	$	161,914		9.5
Technology & Patents		120,606		(57,768	)		62,838		8.7
Trade names		47,110		—			47,110		Indefinite
Trade names (finite-lived)		27,319		(16,760	)		10,559		4.3
Other intangible assets		15,898		(12,647	)		3,251		4.3
Total	$	755,206	$	(469,534	)	$	285,672

Amortization expense for finite-lived intangible assets was $13.9 million and $17.1 million for the three months ended September 30, 2013 and 2012, respectively, and $41.8 million and $49.1 million for the nine months ended September 30, 2013 and 2012, respectively. Estimated amortization expense for the intangible assets noted above for the entire year of 2013 and the next five years is as follows:

2013	$	53.9 million
2014	$	44.2 million
2015	$	35.4 million
2016	$	26.1 million
2017	$	19.3 million
2018	$	16.7 million

15

WEST CORPORATION

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

(UNAUDITED)

4. ACCRUED EXPENSES

Accrued expenses, in thousands, consisted of the following as of:

	September 30, 2013		December 31, 2012
Deferred revenue and customer deposits, net of long-term deferred revenue of $35,916 and $33,286	$	94,718	$	93,144
Accrued wages		78,366		47,240
Accrued phone		46,753		36,105
Interest payable		43,860		39,868
Accrued other taxes (non-income related)		39,121		38,608
Income taxes payable		16,738		4,336
Accrued employee benefit costs		7,042		11,414
Accrued lease expense		2,855		8,392
Other current liabilities		25,074		33,189
	$	354,527	$	312,296

5. LONG-TERM OBLIGATIONS

Long-term debt is carried at amortized cost. Long-term obligations, in thousands, consist of the following as of:

	September 30, 2013			December 31, 2012
Senior Secured Term Loan Facility, due 2016	$	315,274		$	1,452,506
Senior Secured Term Loan Facility, due 2018		2,084,250			965,150
11% Senior Subordinated Notes, paid in 2013		—			450,000
8 5/8% Senior Notes, due 2018		500,000			500,000
7 7/8% Senior Notes, due 2019		650,000			650,000
		3,549,524			4,017,656
Less: current maturities		(24,177	)		(25,125	)
Long-term obligations	$	3,525,347		$	3,992,531

On February 20, 2013, the Company, Wells Fargo Bank, National Association (“Wells Fargo”), as administrative agent, and the various lenders party thereto modified our senior secured credit facilities (“Senior Secured Credit Facilities”) by entering into Amendment No. 3 to Amended and Restated Credit Agreement (the “Third Amendment”), amending our Amended and Restated Credit Agreement, dated as of October 5, 2010, by and among West, Wells Fargo, as administrative agent, and the various lenders party thereto, as lenders (as amended by Amendment No. 1 to Amended and Restated Credit Agreement, dated as of August 15, 2012, Amendment No. 2 to Amended and Restated Credit Agreement, dated as of October 24, 2012, and the Third Amendment, the “Amended Credit Agreement”).

16

WEST CORPORATION

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

(UNAUDITED)

The Third Amendment provided for a reduction in the applicable margins and interest rate floors of all term loans, extended the maturity of a portion of the term loans due July 2016 to June 2018 and added a further step down to the applicable margins of all term loans upon satisfaction of certain conditions. As of September 30, 2013, we had outstanding the following senior secured term loans:

• Term loans in an aggregate principal amount of approximately $2.1 billion (the “2018 Maturity Term Loans”). The 2018 Maturity Term Loans will mature on June 30, 2018, and the interest rate margins applicable to the 2018 Maturity Term Loans were 2.75%, for LIBOR rate loans, and 1.75%, for base rate loans; and

• Term loans in an aggregate principal amount of approximately $315.3 million (the “2016 Maturity Term Loans”; and, together with the 2018 Maturity Term Loans, the “Term Loans”). The 2016 Maturity Term Loans will mature on July 15, 2016, and the interest rate margins applicable to the 2016 Maturity Term Loans were 2.25%, for LIBOR rate loans, and 1.25%, for base rate loans.

The interest rate margins are subject to a 0.50% increase in the event our leverage ratio as of the end of our quarterly reporting period exceeds 4.75:1.00. As of September 30, 2013, our total leverage ratio was less than the 4.75:1.00. The Amended Credit Agreement also provided for interest rate floors applicable to the Term Loans. The interest rate floors are 1.00%, for LIBOR rate loans, and 2.00%, for base rate loans.

In connection with the Third Amendment, we incurred refinancing expenses of approximately $24.2 million for the soft-call premium paid to holders of term loans outstanding prior to the effectiveness of the Third Amendment and $6.2 million for other fees and expenses. These costs were capitalized as deferred financing costs and will be amortized over the life of the Amended Credit Agreement.

On April 26, 2013, we redeemed the entire outstanding $450.0 million principal amount of our 11% Senior Subordinated Notes (“Senior Subordinated Notes”). The redemption price was 103.667% of the principal amount of the Senior Subordinated Notes. In addition, we paid accrued and unpaid interest on the redeemed Senior Subordinated Notes up to, but not including, the Redemption Date. Following this redemption, none of the Senior Subordinated Notes remained outstanding. We recorded the $16.5 million subordinated debt call premium in other non-operating expense. Upon completion of the redemption, we recorded other non-operating expense of $6.6 million for the remaining amortization of the balance of deferred financing costs associated with the Senior Subordinated Notes.

On August 26, 2013, the revolving trade accounts receivable financing facility between West Receivables LLC, a wholly-owned, bankruptcy-remote direct subsidiary of West Receivables Holdings LLC and Wells Fargo was amended and extended. The amended and extended facility provides for $185.0 million in available financing and its term was extended to June 30, 2018. The amended and extended facility also reduced the unused commitment fee to 0.45% from 0.50% and lowered the LIBOR spread on borrowings to 135 basis points from 150 basis points. Under the amended and extended facility, West Receivables Holdings LLC sells or contributes trade accounts receivables to West Receivables LLC, which sells undivided interests in the purchased or contributed accounts receivables for cash to one or more financial institutions. The availability of the funding is subject to the level of eligible receivables after deducting certain concentration limits and reserves. The proceeds of the facility are available for general corporate purposes. West Receivables LLC and West Receivables Holdings LLC are consolidated in our condensed consolidated financial statements included elsewhere in this report.

At September 30, 2013, we were in compliance with our debt covenants.

17

WEST CORPORATION

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

(UNAUDITED)

6. HEDGING ACTIVITIES

Periodically, we have entered into interest rate swaps to hedge the cash flows from our variable rate debt, which effectively converts the hedged portion under our outstanding senior secured term loan facility to fixed rate debt. The initial assessments of hedge effectiveness were performed using regression analysis. The periodic measurements of hedge ineffectiveness are performed using the change in variable cash flows method.

The cash flow hedges were recorded at fair value with a corresponding entry, net of taxes, recorded in other comprehensive income (“OCI”) until earnings were affected by the hedged item. In June 2013, three interest rate swaps with a notional value of $500.0 million matured. The interest rate on these three interest rate swaps ranged from 1.685% to 1.6975%. At September 30, 2013, we did not have any interest rate swaps.

The following table presents, in thousands, the fair value of our derivatives and consolidated balance sheet location.

	Liability Derivatives
	September 30, 2013			December 31, 2012
	Balance Sheet Location	Fair Value		Balance Sheet Location	Fair Value
Derivatives designated as hedging instruments:
Interest rate swaps	Accrued expenses	$	—	Accrued expenses	$	2,346
Total derivatives		$	—		$	2,346

The following presents, in thousands, the impact of interest rate swaps on the consolidated statement of operations for the three and nine months ended September 30, 2013 and 2012, respectively.

18

WEST CORPORATION

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

(UNAUDITED)

Derivatives designated	Amount of gain recognized in OCI for the three months ended September 30,				Location of gain (loss) reclassified from OCI		Amount of gain (loss) reclassified from OCI into earnings for the three months ended September 30,
as hedging instruments	2013		2012		into net income		2013		2012
Interest rate swaps	$	—	$	580		Interest expense	$	—	$	(1,565	)
	For the nine months ended September 30,						For the nine months ended September 30,
	2013		2012				2013		2012
Interest rate swaps	$	1,786	$	1,913		Interest expense	$	2,985	$	(5,221	)

7. FAIR VALUE DISCLOSURES

Accounting Standards Codification 820Fair Value Measurements and Disclosures(“ASC 820”) defines fair value, establishes a framework for measuring fair value, and expands disclosures about fair value measurements. The provisions of ASC 820 apply to other accounting pronouncements that require or permit fair value measurements. ASC 820:

• Defines fair value as the exchange price that would be received for an asset or paid to transfer a liability (an exit price) in the principal or most advantageous market for the asset or liability in an orderly transaction between market participants at the measurement date; and

• Establishes a three-level hierarchy for fair value measurements based upon the transparency of inputs to the valuation of an asset or liability as of the measurement date.

Inputs refer broadly to the assumptions that market participants would use in pricing the asset or liability, including assumptions about risk. To increase consistency and comparability in fair value measurements and related disclosures, the fair value hierarchy prioritizes the inputs to valuation techniques used to measure fair value into three broad levels. The three levels of the hierarchy are defined as follows:

• Level 1 inputs are quoted prices (unadjusted) in active markets for identical assets or liabilities.

• Level 2 inputs are inputs other than quoted prices included within Level 1 that are observable for the asset or liability, either directly or indirectly for substantially the full term of the financial instrument.

• Level 3 inputs are unobservable inputs for assets or liabilities.

The categorization within the valuation hierarchy is based upon the lowest level of input that is significant to the fair value measurement. Following is a description of the valuation methodologies used for assets and liabilities measured at fair value.

Trading Securities (Asset). The assets held in the West Corporation Executive Retirement Savings Plan and the West Corporation Nonqualified Deferred Compensation Plan represent mutual funds, invested in debt and equity securities, classified as trading securities in accordance with the provisions of Accounting Standards Codification 320Investments—Debt and Equity Securities considering the employee’s ability to change the investment allocation of their deferred compensation at any time. Quoted market prices are available for these securities in an active market therefore, the fair value of these securities is determined by Level 1 inputs.

19

WEST CORPORATION

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

(UNAUDITED)

We evaluate classification within the fair value hierarchy at each period. There were no transfers between any levels of the fair value hierarchy during the periods presented.

Interest rate swaps.The effect of the interest rate swaps was to change a variable rate debt obligation to a fixed rate for that portion of the debt that was hedged. We recorded the interest rate swaps at fair value. The fair value of the interest rate swaps was based on a model whose inputs were observable (LIBOR swap rates); therefore, the fair value of the interest rate swaps was based on a Level 2 input. At September 30, 2013, we did not have any interest rate swaps outstanding.

Assets and liabilities measured at fair value on a recurring basis, in thousands, are summarized below:

			Fair Value Measurements at September 30, 2013 Using:
Description	Carrying Amount		Quoted Prices in Active Markets for Identical Assets (Level 1)		Significant Other Observable Inputs (Level 2)		Significant Unobservable Inputs (Level 3)		Assets / Liabilities at Fair Value
Other Assets
Trading securities	$	50,557	$	50,557	$	—	$	—	$	50,557
			Fair Value Measurements at December 31, 2012 Using:
Description	Carrying Amount		Quoted Prices in Active Markets for Identical Assets (Level 1)		Significant Other Observable Inputs (Level 2)		Significant Unobservable Inputs (Level 3)		Assets / Liabilities at Fair Value
Other Assets
Trading securities	$	46,144	$	46,144	$	—	$	—	$	46,144
Accrued Expenses
Interest rate swaps	$	2,346	$	—	$	2,346	$	—	$	2,346

20

WEST CORPORATION

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

(UNAUDITED)

The fair value of our 8⁵/₈% senior notes and 7⁷/₈% senior notes based on market quotes, which we determined to be Level 1 inputs, at September 30, 2013 was approximately $1,242.9 million compared to the carrying amount of $1,150.0 million. The fair value of our 8 5/8% senior notes and 7 7/8% senior notes based on market quotes, which we determined to be Level 1 inputs, at December 31, 2012 was approximately $1,199.4 million compared to the carrying amount of $1,150.0 million. Our Senior Subordinated Notes were paid in full in April 2013. At December 31, 2012 the fair value or our Senior Subordinated Notes were $468.5 million compared to the carrying value of $450.0 million.

The fair value of our senior secured term loan facilities was estimated using current market quotes on comparable debt securities from various financial institutions. All of the inputs used to determine the fair market value of our senior secured term loan facilities are Level 2 inputs and obtained from an independent source. The fair value of our senior secured term loan facilities at September 30, 2013 was approximately $2,398.5 million compared to the carrying amount of $2,399.5 million. The fair value of our senior secured term loan facilities at December 31, 2012 was approximately $2,455.1 million compared to the carrying amount of $2,417.7 million.

Certain assets are measured at fair value on a non-recurring basis using significant unobservable inputs (Level 3) as defined by and in accordance with the provisions of ASC Topic 820. As such, property and equipment with a net carrying amount totaling $3.7 million were written down to zero during the nine months ended September 30, 2012. This write-down was the result of the abandonment of capitalized costs incurred during the development of an internally developed software payroll application and was recorded in Selling, General and Administrative (“SG&A”) expenses.

8. STOCK-BASED COMPENSATION

2006 Executive Incentive Plan

Stock options granted under the West Corporation 2006 Executive Incentive Plan (“2006 EIP”) prior to 2012 vest over a period of five years, with 20% of the stock option becoming exercisable on each of the first through fifth anniversaries of the grant date. During 2012, a form of option certificate was adopted such that the 2012 grants vest over a period of four years, with 25% of the stock option becoming exercisable on each of the first through fourth anniversaries of the grant date. Once an option has vested, it generally remains exercisable until the tenth anniversary of the grant date so long as the participant continues to provide services to the Company.

On August 15, 2012, our Board of Directors declared a special cash dividend of $8.00 per share to be paid to stockholders of record as of August 15, 2012. In addition, the Board of Directors authorized equivalent cash payments and/or adjustments to holders of outstanding stock options to reflect the payment of such dividend as required by the terms of our incentive plans. In addition, in connection with such payment, our Board of Directors accelerated the vesting of certain stock options that were granted in 2012 and scheduled to vest in 2013. The stock-based compensation recorded as a result of the accelerated vesting was $6.8 million. For options granted in 2012 and scheduled to vest in 2014 through 2016, no dividend equivalent was paid but the option exercise price was reduced by $8.00 to $25.52. Options granted prior to 2012 and options granted in 2012 originally scheduled to vest in 2013 participated in the dividend equivalent payment with no modification to the option exercise price. In conjunction with the refinancing and dividend, an appraisal of the Company was performed by Corporate Valuation Advisors, Inc., and approved by management and the Board of Directors, of the fair market value of each respective stock option grant and the underlying share of common stock both before and immediately after the dividend and refinancing. An additional $1.5 million stock-based compensation charge was recorded on option grants where the fair market value of the option and dividend equivalent paid, if any, exceeded the fair market value of the option before dividend and refinancing.

21

WEST CORPORATION

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

(UNAUDITED)

2013 Long-Term Incentive Plan

Prior to the completion of our IPO, we adopted the 2013 Long-Term Incentive Plan (“2013 LTIP”) which is intended to provide our officers, employees, non-employee directors and consultants with added incentive to remain employed by or perform services for us and align such individuals’ interests with those of our stockholders. Under the terms of the 2013 LTIP, 8,500,000 shares of common stock will be available for stock options, restricted stock or other types of equity awards granted under the LTIP, subject to adjustment for stock splits and other similar changes in capitalization. The number of available shares will be reduced by the aggregate number of shares that become subject to outstanding awards granted under the LTIP. To the extent that shares subject to an outstanding award granted under the 2013 LTIP are not issued or delivered by reason of the expiration, termination, cancellation or forfeiture of such award or by reason of the settlement of such award in cash, then such shares will again be available under the 2013 LTIP.

Stock options granted under the 2013 LTIP vest over a period of four years, with 25% of the stock option becoming exercisable on each of the first through fourth anniversaries of the grant date. Once an option has vested, it generally remains exercisable until the tenth anniversary of the grant date so long as the participant continues to provide services to the Company.

22

WEST CORPORATION

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

(UNAUDITED)

2006 Executive Incentive Plan and 2013 Long-Term Incentive Plan – Stock Options

The following table presents the stock option activity under the 2006 EIP and 2013 LTIP for the nine months ended September 30, 2012 and 2013, respectively:

				Options Outstanding
	Options Available for Grant			Number of Options			Weighted Average Exercise Price
Balance at January 1, 2012		3,429,260			315,563		$	27.04
Granted		(2,615,000	)		2,615,000			27.52
Canceled		30,563			(30,563	)		38.88
Exercised		—			(15,213	)		14.48
Balance at September 30, 2012		844,823			2,884,787		$	27.44
Balance at January 1, 2013		850,448			2,870,413		$	27.44
Granted		(69,373	)		69,373			25.36
Canceled		59,773			(59,773	)		31.31
Exercised		—			(34,815	)		13.12
Discontinuance of the 2006 EIP		(840,848	)		—			—
2006 EIP Balance at September 30, 2013		—			2,845,198		$	27.52
2013 LTIP authorization		8,500,000			—			—
Options granted		(100,469	)		100,469			22.06
Options cancelled		2,375			2,375			22.06
Restricted stock granted		(279,039	)		—			—
Restricted stock canceled		1,124			—			—
Balance at September 30, 2013		8,123,991			2,943,292		$	27.34

At September 30, 2013, we expect that approximately 20% of options granted will be canceled or forfeited over the vesting period. At September 30, 2013, the intrinsic value of vested options with an exercise price below the closing price was approximately $1.4 milion.

The following table summarizes the information on the options granted under the 2006 EIP and 2013 LTIP at September 30, 2013:

Outstanding								Exercisable
Range of Exercise Prices		Number of Options		Average Remaining Contractual Life (years)		Weighted Average Exercise Price		Number of Options		Weighted Average Exercise Price
$	0.0 - $13.12		153,656		3.08	$	13.12		153,656	$	13.12
	13.13 - 33.51		2,092,881		8.55		28.88		19,747		28.88
	33.52 - 50.87		638,696		8.43		33.52		638,696		33.52
	50.87 - 84.80		58,059		5.61		62.57		41,944		62.57
$	0.0 - $84.80		2,943,292		8.18	$	29.73		854,043	$	31.17

23

WEST CORPORATION

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

(UNAUDITED)

				Options Outstanding
Executive Management Rollover Options	Options Available for Grant			Number of Shares			Weighted Average Exercise Price
Balance at January 1, 2012		103			1,619,834		$	5.54
Canceled		—			—			—
Exercised		—			(249,333	)		5.93
Balance at September 30, 2012		103			1,370,501		$	5.47
Balance at January 1, 2013		103			287,578		$	5.47
Canceled		23			(23	)		—
Discontinuance of the 2006 EIP		(126	)		—			—
Exercised		—			(183,845	)		5.47
Balance at September 30, 2013		—			103,710		$	5.47

The executive rollover options are fully vested and have an average remaining life of 0.9 years. The aggregate intrinsic value of these options at September 30, 2013 was approximately $1.7 million.

We account for the stock option grants under the 2006 EIP and 2013 LTIP in accordance with Accounting Standards Codification 718,Compensation-Stock Compensation. We estimate the fair value of option awards on the grant date using a Black-Scholes option pricing model that uses the assumptions noted in the following table:

Grant Date	July 30, 2013			February 1, 2013			March 30, 2012
Risk-free interest rate		1.70	%		1.09	%		1.35	%
Dividend yield		4.08	%		0.00	%		0.00	%
Expected volatility		36.02	%		34.50	%		34.70	%
Expected life (years)		6.25			6.25			6.25
Fair value of option award	$	5.13		$	9.04		$	12.24

24

WEST CORPORATION

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

(UNAUDITED)

The risk-free interest rate for periods within the expected life of the option is based on the zero-coupon U.S. government treasury strip with a maturity which approximates the expected life of the option at the time of grant.

There was approximately $15.8 million and $17.5 million of unrecorded and unrecognized compensation expense related to unvested, share based compensation stock options under the 2006 EIP and 2013 LTIP at September 30, 2013 and 2012, respectively, which will be recognized over the remaining vesting period.

The options awarded on February 1, 2013 were made under the 2006 EIP and prior to a decision to pay quarterly dividends. No further grants or awards are expected to be made under the 2006 EIP.

Restricted Stock

In connection with our IPO, our compensation committee accelerated the vesting of all remaining unvested shares subject to the restricted stock award and special bonus agreements and restricted stock award agreements entered into pursuant to the 2006 EIP. The acceleration resulted in the vesting of an aggregate of 42,562 shares of common stock. As a result of the accelerated vesting, $1.2 million of stock-based compensation was recognized in SG&A during the nine months ended September 30, 2013.

Upon consummation of our IPO, we paid each of our non-employee directors who are not affiliated with our Sponsors fully vested 5,000 shares of common stock.

On July 30, 2013, 269,039 shares of restricted stock were granted to certain employees of West Corporation at a market price of $22.06. These restricted shares vest over a period of three years with one-third of the restricted shares becoming unrestricted on each of the first through third anniversaries of the award.

Stock-Based Compensation Expense

For the three months ended September 30, 2013 and 2012, stock-based compensation expense was $3.1 million and $20.6 million, respectively. For the nine months ended September 30, 2013 and 2012, stock-based compensation expense was $8.2 million and $23.3 million, respectively. The decrease is primarily due to the adjustments made for certain option exercise prices, accelerated vesting and the special dividend equivalents paid to option holders during the three months ended September 30, 2012.

25

WEST CORPORATION

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

(UNAUDITED)

9. EARNINGS PER SHARE

Diluted earnings per share reflects the potential dilution that could result if options or other contingently issuable shares were exercised or converted into common stock and notional shares from the Nonqualified Deferred Compensation Plan were granted. Diluted earnings per common share assumes the exercise of stock options using the treasury stock method.

	Three months ended September 30,				Nine months ended September 30,
(In thousands, except per share amounts)	2013		2012		2013		2012
Earnings Per Common Share:
Basic	$	0.55	$	0.36	$	1.20	$	1.51
Diluted	$	0.54	$	0.35	$	1.18	$	1.46
Weighted Average Number of Shares Outstanding:
Basic - Common		83,581		61,452		77,274		61,424
Dilutive Impact of Stock Options:
Common Shares		1,461		2,079		1,446		2,106
Diluted Common Shares		85,042		63,531		78,720		63,530

Diluted earnings per share are computed using the weighted-average number of common shares and dilutive potential common shares outstanding during the period. Dilutive potential common shares result from the assumed exercise of outstanding stock options, by application of the treasury stock method that have a dilutive effect on earnings per share. At September 30, 2013, 2,691,542 stock options were outstanding with an exercise price equal to or exceeding the market value of our common stock that were therefore excluded from the computation of shares contingently issuable upon exercise of the options. At September 30, 2012, for purposes of calculating the diluted earnings per share for the common shares, 2,686,313 options outstanding to purchase common shares were excluded from the computation of diluted common shares outstanding as the income allocable to the common shares was a loss, therefore the effect was anti-dilutive.

26

WEST CORPORATION

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

(UNAUDITED)

10. ACCUMULATED OTHER COMPREHENSIVE INCOME (LOSS)

Activity within accumulated other comprehensive income (loss) for the three and nine months ended September 30, 2013 and 2012, were as follows (net of tax):

	Foreign Currency Translation			Cash Flow Hedges			Accumulated Other Comprehensive Income (Loss)
BALANCE, July 1, 2013	$	(26,648	)	$	—		$	(26,648	)
Foreign currency translation adjustment, net of tax of $(3,744)		6,109			—			6,109
BALANCE, September 30, 2013	$	(20,539	)	$	—		$	(20,539	)
BALANCE, January 1, 2013	$	(21,345	)	$	(1,786	)	$	(23,131	)
Foreign currency translation adjustment, net of tax of $(494)		806			—			806
Reclassification of cash flow hedge into earnings, net of tax of $1,349 (1)		—			(2,201	)		(2,201	)
Unrealized gain on cash flow hedges, net of tax of $(2,444)		—			3,987			3,987
BALANCE, September 30, 2013	$	(20,539	)	$	—		$	(20,539	)
	Foreign Currency Translation			Cash Flow Hedges			Other Comprehensive Income (Loss)
BALANCE, July 1, 2012	$	(30,782	)	$	(3,403	)	$	(34,185	)
Foreign currency translation adjustment, net of tax of $(2,386)		3,893			—			3,893
Reclassification of cash flow hedge into earnings, net of tax of $595 (1)		—			(970	)		(970	)
Unrealized gain on cash flow hedges, net of tax of $(950)		—			1,550			1,550
BALANCE, September 30, 2012	$	(26,889	)	$	(2,823	)	$	(29,712	)
BALANCE, January 1, 2012	$	(27,300	)	$	(4,736	)	$	(32,036	)
Foreign currency translation adjustment, net of tax of $(252)		411			—			411
Reclassification of cash flow hedge into earnings, net of tax of $1,984 (1)		—			(3,237	)		(3,237	)
Unrealized gain on cash flow hedges, net of tax of $(3,156)		—			5,150			5,150
BALANCE, September 30, 2012	$	(26,889	)	$	(2,823	)	$	(29,712	)

(1) Recorded as interest expense in the condensed consolidated statement of operations.

27

WEST CORPORATION

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

(UNAUDITED)

11. BUSINESS SEGMENTS

We operate in two business segments:

Unified Communications, including conferencing and collaboration services, event services, IP-based unified communication solutions and alerts and notification services; and

Communication Services, including emergency communications, automated call processing, telephony / interconnect services and agent-based services.

	For the three months ended September 30,						For the nine months ended September 30,
	2013			2012			2013			2012
	(amounts in thousands)
Revenue:
Unified Communications	$	370,751		$	359,007		$	1,121,188		$	1,088,181
Communication Services		306,186			300,847			899,415			877,811
Intersegment eliminations		(11,571	)		(2,958	)		(22,318	)		(8,139	)
Total	$	665,366		$	656,896		$	1,998,285		$	1,957,853
Operating Income:
Unified Communications	$	99,335		$	96,345		$	287,169		$	293,286
Communication Services		24,091			20,947			64,285			59,747
Total	$	123,426		$	117,292		$	351,454		$	353,033
Depreciation and Amortization (Included in operating income)
Unified Communications	$	23,121		$	21,840		$	66,644		$	66,323
Communication Services		22,677			24,468			67,934			69,530
Total	$	45,798		$	46,308		$	134,578		$	135,853
Capital Expenditures:
Unified Communications	$	13,945		$	17,489		$	38,386		$	39,023
Communication Services		13,628			15,721			35,795			38,197
Corporate		1,824			1,499			3,913			6,873
Total	$	29,397		$	34,709		$	78,094		$	84,093

	As of September 30, 2013		As of December 31, 2012
	(amounts in thousands)
Assets:
Unified Communications	$	1,651,969	$	1,629,019
Communication Services		1,399,894		1,437,695
Corporate		428,817		381,439
Total	$	3,480,680	$	3,448,153

For the three months ended September 30, 2013 and 2012, our largest 100 clients represented 56% and 60% of our total revenue, respectively. For the nine months ended September 30, 2013 and 2012, our largest 100 clients represented 55% and 57% of our total revenue, respectively. For the three months ended September 30, 2013, our largest client, AT&T, represented 10% of our aggregate revenue. For the nine months ended September 30, 2013, no client represented 10% or more of our aggregate revenue. For the three and nine months ended September 30, 2012, no client represented 10% or more of our aggregate revenue.

28

WEST CORPORATION

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

(UNAUDITED)

Platform-based service revenue includes services provided in both the Unified Communications and Communication Services segments, while agent-based service revenue is provided in the Communication Services segment. During the three months ended September 30, 2013 and 2012, revenue from platform-based services was $483.0 million and $472.7 million, respectively. During the nine months ended September 30, 2013 and 2012, revenue from platform-based services was $1,459.4 million and $1,406.6 million, respectively. During the three months ended September 30, 2013 and 2012, revenue from agent-based services was $185.1 million and $186.9 million, respectively. During the nine months ended September 30, 2013 and 2012, revenue from agent-based services was $547.1 million and $558.9 million, respectively.

For the three months ended September 30, 2013 and 2012, revenues from non-U.S. countries were approximately 18% of consolidated revenues in both periods. For the nine months ended September 30, 2013 and 2012, revenues from non-U.S. countries were approximately 19% of consolidated revenues in both periods. During these periods no individual foreign country accounted for greater than 10% of revenue. Revenue is attributed to an organizational region based on location of the billed customer’s account. Geographic information by organizational region, in thousands, is noted below:

	For the three months ended September 30,				For the nine months ended September 30,
	2013		2012		2013		2012
	(amounts in thousands)
Revenue:
Americas - United States	$	542,673	$	535,934	$	1,621,745	$	1,594,670
Europe, Middle East & Africa (EMEA)		73,963		69,930		233,469		218,803
Asia Pacific		43,184		44,964		125,572		126,760
Americas - Other		5,546		6,068		17,499		17,620
Total	$	665,366	$	656,896	$	1,998,285	$	1,957,853

	As of September 30, 2013		As of December 31, 2012
	(amounts in thousands)
Long-Lived Assets:
Americas - United States	$	2,429,976	$	2,446,090
Europe, Middle East & Africa (EMEA)		202,180		210,902
Asia Pacific		24,709		27,787
Americas - Other		2,042		2,282
Total	$	2,658,907	$	2,687,061

The aggregate loss on transactions denominated in currencies other than the functional currency of West Corporation or any of its subsidiaries was approximately $2.9 million and $1.2 million for the three months ended September 30, 2013 and 2012, respectively. The aggregate loss on transactions denominated in currencies other than the functional currency of West Corporation or any of its subsidiaries was approximately $4.0 million and $2.4 million for the nine months ended September 30, 2013 and 2012, respectively.

12. COMMITMENTS AND CONTINGENCIES

In the ordinary course of business, we and certain of our subsidiaries are defendants in various litigation matters and are subject to claims from our clients for indemnification, some of which may involve claims for damages that are substantial in amount. We do not believe the disposition of matters and claims currently pending will have a material effect on our financial position, results of operations or cash flows.

29

WEST CORPORATION

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

(UNAUDITED)

13. FINANCIAL INFORMATION FOR SUBSIDIARY GUARANTORS AND SUBSIDIARY NON-GUARANTORS

West Corporation and our U.S. based wholly owned subsidiary guarantors, jointly, severally, fully and unconditionally are responsible for the payment of principal, premium and interest on our senior notes and senior subordinated notes. Presented below, in thousands, is condensed consolidated financial information for West Corporation and our subsidiary guarantors and subsidiary non-guarantors for the periods indicated.

	For the Three Months Ended September 30, 2013
	Parent / Issuer			Guarantor Subsidiaries			Non-Guarantor Subsidiaries		Eliminations and Consolidating Entries			Consolidated
REVENUE	$	—		$	535,262		$	130,104	$	—		$	665,366
COST OF SERVICES		—			240,884			69,649		—			310,533
SELLING, GENERAL AND ADMINISTRATIVE EXPENSES		4,430			182,834			44,143		—			231,407
OPERATING INCOME (LOSS)		(4,430	)		111,544			16,312		—			123,426
OTHER INCOME (EXPENSE):
Interest Expense, net of interest income		(33,662	)		(23,171	)		5,591		—			(51,242	)
Subsidiary Income		60,175			26,000			—		(86,175	)		—
Other		4,925			(15,904	)		12,633		—			1,654
Other income (expense)		31,438			(13,075	)		18,224		(86,175	)		(49,588	)
INCOME BEFORE INCOME TAX EXPENSE		27,008			98,469			34,536		(86,175	)		73,838
INCOME TAX EXPENSE (BENEFIT)		(19,140	)		38,350			8,480		—			27,690
NET INCOME	$	46,148		$	60,119		$	26,056	$	(86,175	)	$	46,148
Foreign currency translation adjustments, net of tax of $(3,744)		6,109			—			6,109		(6,109	)		6,109
Comprehensive income	$	52,257		$	60,119		$	32,165	$	(92,284	)	$	52,257

30

WEST CORPORATION AND SUBSIDIARIES

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

SUPPLEMENTAL CONDENSED CONSOLIDATING STATEMENTS OF OPERATIONS

(AMOUNTS IN THOUSANDS)

	For the Three Months Ended September 30, 2012
	Parent / Issuer			Guarantor Subsidiaries			Non-Guarantor Subsidiaries			Eliminations and Consolidating Entries			Consolidated
REVENUE	$	—		$	519,952		$	136,944		$	—		$	656,896
COST OF SERVICES		—			247,192			60,507			—			307,699
SELLING, GENERAL AND ADMINISTRATIVE EXPENSES		2,003			197,144			32,758			—			231,905
OPERATING INCOME (LOSS)		(2,003	)		75,616			43,679			—			117,292
OTHER INCOME (EXPENSE):
Interest Expense, net of interest income		(45,246	)		(28,811	)		4,911			—			(69,146	)
Accelerated amortization of deferred financing costs		(2,715	)		—			—			—			(2,715	)
Subsidiary Income		62,351			34,019			—			(96,370	)		—
Other		(8,806	)		4,498			(5,484	)		—			(9,792	)
Other income (expense)		5,584			9,706			(573	)		(96,370	)		(81,653	)
INCOME BEFORE INCOME TAX EXPENSE		3,581			85,322			43,106			(96,370	)		35,639
INCOME TAX EXPENSE (BENEFIT)		(18,515	)		23,017			9,041			—			13,543
NET INCOME	$	22,096		$	62,305		$	34,065		$	(96,370	)	$	22,096
Foreign currency translation adjustments, net of tax of $(2,386)		3,893			—			3,893			(3,893	)		3,893
Reclassification of cash flow hedges into earnings, net of tax of $595		(970	)		—			—			—			(970	)
Unrealized gain on cash flow hedges net of tax of $(950)		1,550			—			—			—			1,550
Comprehensive income	$	26,569		$	62,305		$	37,958		$	(100,263	)	$	26,569

31

WEST CORPORATION AND SUBSIDIARIES

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

SUPPLEMENTAL CONDENSED CONSOLIDATING STATEMENTS OF OPERATIONS

(AMOUNTS IN THOUSANDS)

	For the Nine Months Ended September 30, 2013
	Parent / Issuer			Guarantor Subsidiaries			Non-Guarantor Subsidiaries		Eliminations and Consolidating Entries			Consolidated
REVENUE	$	—		$	1,599,666		$	398,619	$	—		$	1,998,285
COST OF SERVICES		—			719,532			212,007		—			931,539
SELLING, GENERAL AND ADMINISTRATIVE EXPENSES		6,222			576,908			132,162		—			715,292
OPERATING INCOME (LOSS)		(6,222	)		303,226			54,450		—			351,454
OTHER INCOME (EXPENSE):
Interest expense, net of interest income		(121,595	)		(76,354	)		16,639		—			(181,310	)
Subordinated debt call premium and accelerated amortization of deferred financing costs		(23,105	)		—			—		—			(23,105	)
Subsidiary Income		174,090			78,548			—		(252,638	)		—
Other		7,145			(49,432	)		43,842		—			1,555
Other income (expense)		36,535			(47,238	)		60,481		(252,638	)		(202,860	)
INCOME BEFORE INCOME TAX EXPENSE		30,313			255,988			114,931		(252,638	)		148,594
INCOME TAX EXPENSE (BENEFIT)		(62,558	)		82,280			36,001		—			55,723
NET INCOME	$	92,871		$	173,708		$	78,930	$	(252,638	)	$	92,871
Foreign currency translation adjustments, net of tax of $(494)		806			—			806		(806	)		806
Reclassification of cash flow hedges, net of tax of $1,349		(2,201	)		—			—		—			(2,201	)
Unrealized gain on cash flow hedges net of tax of $(2,444)		3,987			—			—		—			3,987
Comprehensive income	$	95,463		$	173,708		$	79,736	$	(253,444	)	$	95,463

32

WEST CORPORATION AND SUBSIDIARIES

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

SUPPLEMENTAL CONDENSED CONSOLIDATING STATEMENTS OF OPERATIONS

(AMOUNTS IN THOUSANDS)

	For the Nine Months Ended September 30, 2012
	Parent / Issuer			Guarantor Subsidiaries			Non-Guarantor Subsidiaries			Eliminations and Consolidating Entries			Consolidated
REVENUE	$	—		$	1,544,968		$	412,885		$	—		$	1,957,853
COST OF SERVICES		—			729,274			177,413			—			906,687
SELLING, GENERAL AND ADMINISTRATIVE EXPENSES		5,268			580,880			111,985			—			698,133
OPERATING INCOME (LOSS)		(5,268	)		234,814			123,487			—			353,033
OTHER INCOME (EXPENSE):
Interest expense, net of interest income		(126,377	)		(78,989	)		13,533			—			(191,833	)
Accelerated amortization of deferred financing costs		(2,715	)		—			—			—			(2,715	)
Subsidiary Income		178,219			84,684			—			(262,903	)		—
Other		(5,063	)		12,451			(16,141	)		—			(8,753	)
Other income (expense)		44,064			18,146			(2,608	)		(262,903	)		(203,301	)
INCOME BEFORE INCOME TAX EXPENSE		38,796			252,960			120,879			(262,903	)		149,732
INCOME TAX EXPENSE (BENEFIT)		(54,038	)		76,583			34,353			—			56,898
NET INCOME	$	92,834		$	176,377		$	86,526		$	(262,903	)	$	92,834
Foreign currency translation adjustments, net of tax of $(252)		411			—			411			(411	)		411
Reclassification of cash flow hedges, net of tax of $1,984		(3,237	)		—			—			—			(3,237	)
Unrealized gain on cash flow hedges net of tax of $(3,156)		5,150			—			—			—			5,150
Comprehensive income	$	95,158		$	176,377		$	86,937		$	(263,314	)	$	95,158

33

WEST CORPORATION

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

SUPPLEMENTAL CONDENSED CONSOLIDATED BALANCE SHEETS

(AMOUNTS IN THOUSANDS)

	September 30, 2013
	Parent / Issuer			Guarantor Subsidiaries		Non-Guarantor Subsidiaries		Eliminations and Consolidating Entries			Consolidated
ASSETS
CURRENT ASSETS:
Cash and cash equivalents	$	128,945		$	—	$	84,327	$	(2,299	)	$	210,973
Trust cash		—			15,749		—		—			15,749
Accounts receivable, net		—			67,563		391,287		—			458,850
Intercompany receivables		—			1,060,701		—		(1,060,701	)		—
Deferred income taxes receivable		42,527			8,434		1,571		(43,860	)		8,672
Prepaid assets		5,077			28,262		8,376		—			41,715
Deferred expenses		—			40,408		11,263		—			51,671
Other current assets		9,014			8,842		16,287		—			34,143
Total current assets		185,563			1,229,959		513,111		(1,106,860	)		821,773
Property and equipment, net		60,860			243,361		43,519		—			347,740
INVESTMENT IN SUBSIDIARIES		1,778,249			418,712		—		(2,196,961	)		—
GOODWILL		—			1,637,724		182,383		—			1,820,107
INTANGIBLES, net		—			224,039		20,518		—			244,557
OTHER ASSETS		140,944			85,152		20,407		—			246,503
TOTAL ASSETS	$	2,165,616		$	3,838,947	$	779,938	$	(3,303,821	)	$	3,480,680
LIABILITIES AND STOCKHOLDERS’ EQUITY (DEFICIT)
CURRENT LIABILITIES:
Accounts payable	$	4,194		$	58,872	$	33,300	$	(2,299	)	$	94,067
Intercompany payables		830,022			—		230,679		(1,060,701	)		—
Accrued expenses		35,568			291,232		71,587		(43,860	)		354,527
Current maturities of long-term debt		8,350			15,827		—		—			24,177
Total current liabilities		878,134			365,931		335,566		(1,106,860	)		472,771
LONG - TERM OBLIGATIONS, less current maturities		1,970,359			1,554,988		—		—			3,525,347
DEFERRED INCOME TAXES		27,364			100,633		8,702		—			136,699
OTHER LONG-TERM LIABILITIES		72,368			41,144		14,960		—			128,472
TOTAL STOCKHOLDERS’ EQUITY (DEFICIT)		(782,609	)		1,776,251		420,710		(2,196,961	)		(782,609	)
TOTAL LIABILITIES AND STOCKHOLDERS’ EQUITY (DEFICIT)	$	2,165,616		$	3,838,947	$	779,938	$	(3,303,821	)	$	3,480,680

34

WEST CORPORATION

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

SUPPLEMENTAL CONDENSED CONSOLIDATED BALANCE SHEETS

(AMOUNTS IN THOUSANDS)

	December 31, 2012
	Parent / Issuer			Guarantor Subsidiaries		Non-Guarantor Subsidiaries		Eliminations and Consolidating Entries			Consolidated
ASSETS
CURRENT ASSETS:
Cash and cash equivalents	$	106,010		$	1,821	$	71,280	$	—		$	179,111
Trust cash		—			14,518		—		—			14,518
Accounts receivable, net		—			67,959		376,452		—			444,411
Intercompany receivables		—			828,896		—		(828,896	)		—
Deferred income taxes receivable		99,976			11,621		10,088		(108,537	)		13,148
Prepaid assets		9,857			25,890		6,382		—			42,129
Deferred expenses		—			30,767		7,675		—			38,442
Other current assets		11,403			13,672		4,258		—			29,333
Total current assets		227,246			995,144		476,135		(937,433	)		761,092
PROPERTY AND EQUIPMENT, NET		70,210			249,523		45,163		—			364,896
INVESTMENT IN SUBSIDIARIES		1,477,884			373,665		—		(1,851,549	)		—
GOODWILL		—			1,637,725		179,126		—			1,816,851
INTANGIBLES, net		—			249,112		36,560		—			285,672
OTHER ASSETS		126,873			88,491		4,278		—			219,642
TOTAL ASSETS	$	1,902,213		$	3,593,660	$	741,262	$	(2,788,982	)	$	3,448,153
LIABILITIES AND STOCKHOLDERS’ EQUITY (DEFICIT)
CURRENT LIABILITIES:
Accounts payable	$	14,627		$	84,579	$	21,041	$	—		$	120,247
Intercompany payables		550,799			—		278,097		(828,896	)		—
Accrued expenses		48,524			319,480		52,829		(108,537	)		312,296
Current maturities of long-term debt		8,677			16,448		—		—			25,125
Total current liabilities		622,627			420,507		351,967		(937,433	)		457,668
LONG - TERM OBLIGATIONS, less current maturities		2,426,293			1,566,238		—		—			3,992,531
DEFERRED INCOME TAXES		40,457			81,440		10,501		—			132,398
OTHER LONG-TERM LIABILITIES		62,522			49,207		3,513		—			115,242
TOTAL STOCKHOLDERS’ EQUITY (DEFICIT)		(1,249,686	)		1,476,268		375,281		(1,851,549	)		(1,249,686	)
TOTAL LIABILITIES AND STOCKHOLDERS’ EQUITY (DEFICIT)	$	1,902,213		$	3,593,660	$	741,262	$	(2,788,982	)	$	3,448,153

35

WEST CORPORATION

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

Supplemental Condensed Consolidating Statements of Cash Flows

(AMOUNTS IN THOUSANDS)

	Nine Months Ended September 30, 2013
	Parent / Issuer			Guarantor Subsidiaries			Non-Guarantor Subsidiaries			Elimination and Consolidating Entries			Consolidated
NET CASH PROVIDED BY OPERATING ACTIVITIES:	$	—		$	211,572		$	67,456		$	(2,299	)	$	276,729
CASH FLOWS FROM INVESTING ACTIVITIES:
Business acquisitions		—			—			(13	)		—			(13	)
Purchase of property and equipment		(3,913	)		(66,175	)		(17,892	)		—			(87,980	)
Other		—			(1,166	)		—			—			(1,166	)
Net cash flows from investing activities		(3,913	)		(67,341	)		(17,905	)		—			(89,159	)
CASH FLOWS FROM FINANCING ACTIVITIES:
Payments on subordinated notes and term loan facilities		(450,000	)		—			—			—			(450,000	)
Proceeds from initial public offering, net of offering costs		398,266			—			—			—			398,266
Proceeds from revolving credit and accounts receivable securitization facilities		—			—			85,000			—			85,000
Payments on revolving credit and accounts receivable securitization facilities		—			—			(85,000	)		—			(85,000	)
Dividends paid		(37,840	)		—			—			—			(37,840	)
Payments of deferred financing and other debt related costs		(30,760	)		—			—			—			(30,760	)
Call premium paid on subordinated notes		(16,502	)		—			—			—			(16,502	)
Principal repayments on long-term obligations		(6,210	)		(11,922	)		—			—			(18,132	)
Proceeds from stock options exercised including excess tax benefits		815			—			—			—			815
Other		(9	)		—			—			—			(9	)
Net cash flows from financing activities		(142,240	)		(11,922	)		—			—			(154,162	)
Intercompany		169,088			(134,130	)		(34,958	)		—			—
EFFECT OF EXCHANGE RATES ON CASH AND CASH EQUIVALENTS		—			—			(1,546	)		—			(1,546	)
NET CHANGE IN CASH AND CASH EQUIVALENTS		22,935			(1,821	)		13,047			(2,299	)		31,862
CASH AND CASH EQUIVALENTS, Beginning of period		106,010			1,821			71,280			—			179,111
CASH AND CASH EQUIVALENTS, End of period	$	128,945		$	—		$	84,327		$	(2,299	)	$	210,973

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WEST CORPORATION

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

Supplemental Condensed Consolidating Statements of Cash Flows

(AMOUNTS IN THOUSANDS)

	Nine Months Ended September 30, 2012
	Parent / Issuer			Guarantor Subsidiaries			Non-Guarantor Subsidiaries			Elimination and Consolidating Entries			Consolidated
NET CASH PROVIDED BY OPERATING ACTIVITIES:	$	—		$	174,824		$	74,311		$	(5,188	)	$	243,947
CASH FLOWS FROM INVESTING ACTIVITIES:
Business acquisitions		—			(77,204	)		(60	)		—			(77,264	)
Purchase of property and equipment		(6,873	)		(62,808	)		(18,179	)		—			(87,860	)
Other		—			(163	)		—			—			(163	)
Net cash flows from investing activities		(6,873	)		(140,175	)		(18,239	)		—			(165,287	)
CASH FLOWS FROM FINANCING ACTIVITIES:
Proceeds from revolving credit and accounts receivable securitization facilities		133,300			—			172,500			—			305,800
Payments on revolving credit and accounts receivable securitization facilities		(133,300	)		—			(172,500	)		—			(305,800	)
Proceeds from new term loan facility		335,038			634,962			—			—			970,000
Payments on term loan facility		(68,476	)		(379,958	)		—			—			(448,434	)
Dividends paid		(510,634	)		—			—			—			(510,634	)
Payments of deferred financing and other debt related costs		(27,498	)		—			—			—			(27,498	)
Principal repayments on long-term obligations		(3,346	)		(10,647	)		—			—			(13,993	)
Proceeds from stock options exercised including excess tax benefits		8,248			—			—			—			8,248
Repurchase of common stock		(1,488	)		—			—			—			(1,488	)
Payments of capital lease obligations		—			(28	)		(16	)		—			(44	)
Net cash flows from financing activities		(268,156	)		244,329			(16	)		—			(23,843	)
Intercompany		326,704			(278,978	)		(53,965	)		6,239			—
EFFECT OF EXCHANGE RATES ON CASH AND CASH EQUIVALENTS		—			—			264			—			264
NET CHANGE IN CASH AND CASH EQUIVALENTS		51,675			—			2,355			1,051			55,081
CASH AND CASH EQUIVALENTS, Beginning of period		10,503			—			89,572			(6,239	)		93,836
CASH AND CASH EQUIVALENTS, End of period	$	62,178		$	—		$	91,927		$	(5,188	)	$	148,917

37

FORWARD-LOOKING STATEMENTS

This report contains forward-looking statements within the meaning of Section 27A of the Securities Act of 1933 and Section 21E of the Securities Exchange Act of 1934. These forward-looking statements include estimates regarding:

• our competitive position within the market for voice and data services;

• the cost, reliability and market acceptance of voice and data services;

• our ability to keep pace with our clients’ needs for technology and systems;

• the profitability of the solutions we provide and seek to develop;

• the impact of integrating or completing mergers or strategic acquisitions, including any cost-savings or other synergies resulting therefrom;

• the level and cost of our indebtedness, including changes in interest rates, and the adequacy of capital for future requirements, including our dividend expectations;

• our expectations of future capital expenditures and contractual obligations;

• the impact of pending litigation and the regulatory environment;

• our ability to protect our proprietary information or technology;

• our ability to manage effectively operations outside of the United States;

• the cost of labor and turnover rates; and

• the impact of foreign currency fluctuations;

as well as other statements regarding our future operations, financial condition and prospects, and business strategies.

Forward-looking statements can be identified by the use of words such as “may,” “should,” “expects,” “plans,” “anticipates,” “believes,” “estimates,” “predicts,” “intends,” “continue,” or the negative of such terms, or other comparable terminology. Forward-looking statements also include the assumptions underlying or relating to any of the foregoing statements. Our actual results could differ materially from those anticipated in these forward-looking statements as a result of various factors, including the risks discussed in “Management’s Discussion and Analysis of Financial Condition and Results of Operations” elsewhere in this report.

All forward-looking statements included in this report are based on information available to us on the date hereof. We assume no obligation to update any forward-looking statements.

Item 2. Management’s Discussion and Analysis of Financial Condition and Results of Operations

The following discussion and analysis of our financial condition and results of operations should be read in conjunction with the Condensed Consolidated Financial Statements (unaudited) and the Notes thereto.

Business Overview

We are a leading provider of technology-driven, communication services. We offer a broad portfolio of services, including conferencing and collaboration, unified communications, alerts and notifications, emergency communications, business process outsourcing and telephony / interconnect services. The scale and processing capacity of our proprietary technology platforms, combined with our expertise in managing voice and data transactions, enable us to provide reliable, high-quality, mission-critical communications designed to maximize return on investment for our clients. Our clients include Fortune 1000 companies, along with small and medium enterprises in a variety of industries, including telecommunications, retail, financial services, public safety, technology and healthcare. We have sales and operations in the United States, Canada, Europe, the Middle East, Asia-Pacific, Latin America and South America.

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Since our founding in 1986, we have invested significantly to expand our technology platforms and develop our operational processes to meet the complex and changing communications needs of our clients. We have evolved our business mix from labor-intensive communication services to predominantly diversified and platform-based, technology-driven voice and data services.

Investing in technology and developing specialized expertise in the industries we serve are critical components to our strategy of enhancing our services and our value proposition. In 2012, we managed approximately 28 billion telephony minutes and approximately 134 million conference calls, facilitated over 260 million 9-1-1 calls, and delivered over 1.2 billion notification calls and data messages. With approximately 750,000 telephony ports to handle conference calls, 9-1-1 public safety calls, alerts and notifications and customer service at September 30, 2013, we believe our platforms provide scale and flexibility to handle greater transaction volume than our competitors, offer superior service and develop new offerings. These ports include approximately 436,000 IP ports, which we believe provide us with the only large-scale proprietary IP-based global conferencing platform deployed and in use today. Our technology-driven platforms allow us to provide a broad range of complementary platform and agent-based service offerings to our diverse client base.

Financial Operations Overview

Revenue

In our Unified Communications segment, our conferencing and collaboration services, event services and IP-based unified communication solutions are generally billed on a per participant minute or per seat basis and our alerts and notifications services are generally billed on a per message or per minute basis. Billing rates for these services vary depending on participant geographic location, type of service (such as audio, video or web conferencing) and type of message (such as voice, text, email or fax). We also charge clients for additional features, such as conference call recording, transcription services or professional services. Since we entered the conferencing services business, the average rate per minute that we charge has declined while total minutes sold has increased. This is consistent with industry trends. We expect this trend to continue for the foreseeable future.

In our Communication Services segment, our emergency communications solutions are generally billed per month based on the number of billing telephone numbers or cell towers covered under each client contract. We also bill monthly for our premise-based database solution. In addition, we bill for sales, installation and maintenance of our communication equipment technology solutions. Our platform-based and agent-based customer service solutions are generally billed on a per minute or per hour basis. We are generally paid on a contingent fee basis for our receivables management and overpayment identification and recovery services as well as for certain other agent-based services. Our telephony / interconnect services are generally billed based on usage of toll-free origination services.

Cost of Services

The principal component of cost of services for our Unified Communications segment is our variable telephone expense. Significant components of our cost of services in this segment also include labor expense, primarily related to commissions for our sales force. Because the services we provide in this segment are largely platform-based, labor expense is less significant than the labor expense we experience in our Communication Services segment.

The principal component of cost of services for our Communication Services segment is labor expense. Labor expense in costs of services primarily reflects compensation and benefits for the agents providing our agent-based services, but also includes compensation for personnel dedicated to emergency communications database management, manufacturing and development of our premise-based public safety solution as well as commissions for our sales professionals. We generally pay commissions to sales professionals on both new sales and incremental revenue generated from existing clients. A significant component of our cost of services in this segment also includes variable telephone expense.

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Selling, General and Administrative Expenses

The principal component of our selling, general and administrative expenses (“SG&A”) is salary and benefits for our sales force, client support staff, technology and development personnel, senior management and other personnel involved in business support functions. SG&A also includes certain fixed telephone costs as well as other expenses that support the ongoing operation of our business, such as facilities costs, certain service contract costs, equipment depreciation and maintenance, impairment charges and amortization of finite-lived intangible assets.

Key Drivers Affecting Our Results of Operations

Factors Related to Our Indebtedness.

On March 27, 2013, we completed an initial public offering (“IPO”) of 21,275,000 shares of our common stock, par value $0.001 per share, registered pursuant to a Registration Statement on Form S-1 (File No. 333-162292). Proceeds received from the IPO, net of the underwriting discount were $401.0 million. We paid $25.0 million in Sponsor management fees in the nine months ended September 30, 2013, to an investor group led by Thomas H. Lee Partners, L.P. and Quadrangle Group LLC (the “Sponsors”) pursuant to that certain management agreement, dated October 24, 2006, and that certain management letter agreement, dated March 8, 2013. The management agreement terminated in accordance with its terms immediately prior to completion of the IPO.

On April 26, 2013, we redeemed our 11% $450.0 million principal amount senior subordinated notes due 2016. The redemption price was equal to 103.667% of the principal amount of the senior subordinated notes. During the nine months ended September 30, 2013, we recorded a $16.5 million subordinated debt call premium and $6.6 million accelerated amortization of deferred financing costs as a non-operating expense. In addition, we paid accrued and unpaid interest on the redeemed senior subordinated notes up to April 26, 2013. Following this redemption, none of the senior subordinated notes remain outstanding.

On February 20, 2013, West, certain domestic subsidiaries of West, as subsidiary borrowers, Wells Fargo Bank, National Association (“Wells Fargo”), as administrative agent, and the various lenders party thereto modified our senior secured credit facilities (“Senior Secured Credit Facilities”) by entering into Amendment No. 3 to Amended and Restated Credit Agreement (the “Third Amendment”), amending our Amended and Restated Credit Agreement, dated as of October 5, 2010, by and among West, Wells Fargo, as administrative agent, and the various lenders party thereto, as lenders (as amended by Amendment No. 1 to Amended and Restated Credit Agreement, dated as of August 15, 2012, and Amendment No. 2 to Amended and Restated Credit Agreement, dated as of October 24, 2012, and with the Third Amendment, the “Amended Credit Agreement”).

The Third Amendment provided for a reduction in the applicable margins and interest rate floors of all term loans, extended the maturity of a portion of the term loans due July 2016 to June 2018, and added a further step down to the applicable margins of all term loans upon satisfaction of certain conditions, which conditions were satisfied effective as of April 30, 2013 and continue to apply as of September 30, 2013. As of September 30, 2013, we had outstanding the following senior secured term loans:

• Term loans in an aggregate principal amount of approximately $2.1 billion (the “2018 Maturity Term Loans”). The 2018 Maturity Term Loans will mature on June 30, 2018, and the interest rate margins applicable to the 2018 Maturity Term Loans were 2.75%, for LIBOR rate loans, and 1.75%, for base rate loans; and

• Term loans in an aggregate principal amount of approximately $315.3 million (the “2016 Maturity Term Loans”; and, together with the 2018 Maturity Term Loans, the “Term Loans”). The 2016 Maturity Term Loans will mature on July 15, 2016, and the interest rate margins applicable to the 2016 Maturity Term Loans were 2.25%, for LIBOR rate loans, and 1.25%, for base rate loans.

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The interest rate margins are subject to a 0.50% increase in the event our leverage ratio as of the end of our quarterly reporting period exceeds 4.75:1.00. As of September 30, 2013, our total leverage ratio was less than the 4.75:1.00. The Amended Credit Agreement also provided for interest rate floors applicable to the Term Loans. The interest rate floors are 1.00%, for LIBOR rate loans, and 2.00%, for base rate loans.

On August 26, 2013, our revolving trade accounts receivable financing facility was amended and extended. The amended and extended facility provides for $185.0 million in available financing and was extended to June 30, 2018, reduced the unused commitment fee to 0.45% from 0.50% and lowered the LIBOR spread on borrowings to 135 basis points from 150 basis points.

Evolution into a Predominately Platform-based Solutions Business. We have evolved into a diversified and platform-based technology-driven service provider. Since 2005, our revenue from platform-based services has grown from 37% of total revenue to 73% for the nine months ended September 30, 2013 and our operating income from platform-based services has grown from 53% of total operating income to 93% over the same period. As in the past, we will continue to seek and invest in higher margin businesses, irrespective of whether the associated services are delivered to our customers through an agent-based or a platform-based environment. We expect our platform-based service lines to grow at a faster pace than agent-based services and as a result will continue to increase as a percentage of our total revenue. However, many of our customers require an integrated service offering that incorporates both agent-based and platform-based services—for example, an automated voice response system with the option for the client’s customer to speak to an agent. Accordingly, we expect agent-based services will continue to represent a meaningful portion of our service offerings for the foreseeable future.

Acquisition Activities. Identifying and successfully integrating acquisitions of value-added service providers has been a key component of our business strategy. We will continue to seek opportunities to expand our suite of communication services across industries, geographies and end-markets. While we expect this will occur primarily through organic growth, we have and will continue to acquire assets and businesses that strengthen our value proposition to clients and drive value to us. We have developed an internal capability to source, evaluate and integrate acquisitions that we believe has created value for shareholders. Since 2005, we have invested approximately $2.0 billion in strategic acquisitions. We believe there are acquisition candidates that will enable us to expand our capabilities and markets and intend to continue to evaluate acquisitions in a disciplined manner and pursue those that provide attractive opportunities to enhance our growth and profitability.

Key Factors Related to Cash Flows

Our expectation is to return some portion of our free cash flow to shareholders each year through a regular quarterly dividend. We expect to use the remaining free cash flow to reduce leverage and fund acquisitions to accelerate growth. Our goal is to reduce net leverage to less than 4x adjusted EBITDA by the end of the first quarter of 2015 through free cash flow generation and EBITDA growth.

Interest expense for the nine months ended September 30, 2013 was $181.5 million. Had the lower debt balances and lower interest rates applicable following our IPO been in effect at January 1, 2013, interest expense would have been $24.7 million lower than the reported amount. On April 26, 2013, we redeemed the entire outstanding $450.0 million principal amount of our 11% senior subordinated notes. The redemption price was 103.667% of the principal amount of the senior subordinated notes. The pricing of the Third Amendment and redemption of the 11% senior subordinated notes will reduce our annual cash interest expense by approximately $97.0 million. Further, the Third Amendment extended the maturity of $1.1 billion of term loans to June 2018.

Free cash flow is calculated as cash flows from operations less capital expenditures. The common definition of EBITDA is “Earnings Before Interest Expense, Taxes, Depreciation and Amortization.” In evaluating liquidity and performance, the Company uses earnings before interest expense, share based compensation, taxes, depreciation and amortization, and one-time IPO-related expenses, or “Adjusted EBITDA.” EBITDA and Adjusted EBITDA are not measures of financial performance or liquidity under GAAP. EBITDA and Adjusted EBITDA should not be considered in isolation or as a substitute for Net Income, Cash Flows from Operations or other income or cash flows data prepared in accordance with GAAP. EBITDA and Adjusted EBITDA are used by certain investors as measures to assess the Company’s ability to service debt. Adjusted EBITDA is also used in the Company’s debt covenants, although the precise adjustments used to calculate Adjusted EBITDA included in the Company’s credit facility and indentures vary in certain respects among such agreements.

Overview of 2013 Results

The following overview highlights the areas we believe are important in understanding our results of operations for the three and nine months ended September 30, 2013. This summary is not intended as a substitute for the detail provided elsewhere in this quarterly report or for our consolidated financial statements and notes thereto included elsewhere in this quarterly report.

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• Our revenue increased $8.5 million, or 1.3% during the three months ended September 30, 2013 compared to revenue during the three months ended September 30, 2012.

• Our revenue increased $40.4 million, or 2.1% during the nine months ended September 30, 2013 compared to revenue during the nine months ended September 30, 2012.

• Our operating income increased $6.1 million, or 5.2% during the three months ended September 30, 2013 compared to operating income during the three months ended September 30, 2012.

• Our operating income decreased $1.6 million, or 0.4%, during the nine months ended September 30, 2013 compared to operating income during the nine months ended September 30, 2012. This decrease in operating income is primarily the result of $28.0 million of expenses recorded in connection with our IPO.

• Our cash flows from operating activities increased $32.8 million, or 13.4%, during the nine months ended September 30, 2013 compared to cash flows from operating activities during the nine months ended September 30, 2012.

• On February 20, 2013, we amended our senior secured term loan facilities. The Amended Credit Agreement provided for a reduction in the applicable margins and interest rate floors of all term loans and extended the maturity of a portion of the term loans due July 2016 to June 2018. The applicable margins for each of the term loan tranches reflect a further step down of 0.50% based upon our initial public offering completed in March 2013 and maintaining a total leverage ratio less than or equal to 4.75:1.00, which conditions were satisfied effective as of April 30, 2013 and continue to apply as of September 30, 2013.

• On March 8, 2013, we completed a 1-for-8 reverse stock split and amended our Amended and Restated Certificate of Incorporation by filing an amendment with the Delaware Secretary of State. We also adjusted the share amounts under our Executive Incentive Plan and Nonqualified Deferred Compensation Plan as a result of the 1-for-8 reverse stock split.

• On March 27, 2013, we completed our IPO of 21,275,000 shares of common stock. Proceeds from the offering, net of the underwriting discounts and commissions were $401.0 million.

• On April 26, 2013, we redeemed our $450.0 million 11% senior subordinated notes. The redemption price was 103.667% of the principal amount of the senior subordinated notes. These notes were paid in full.

• On each of May 16, 2013 and August 22, 2013 we paid a $0.225 per common share quarterly dividend. The dividend was $18.8 million paid to shareholders of record as of the close of business on May 6, 2013 and August 12, 2013 and were $37.6 million in the aggregate.

• On April 26, 2013, Moody’s Investors Service upgraded West Corporation’s corporate family rating to B1 from B2.

• On June 19, 2013, Standard & Poors Ratings Services upgraded West Corporation’s corporate credit rating to BB- from B+ and raised the senior secured issue-level rating to BB from B+.

• On August 26, 2013, we amended and extended our revolving trade accounts receivable financing facility. The amended and extended facility provides for $185.0 million in available financing and was extended to June 30, 2018, reduced the unused commitment fee to 0.45% from 0.50% and lowered the LIBOR spread on borrowings to 135 basis points from 150 basis points.

Comparison of the Three and Nine Months Ended September 30, 2013 and 2012

Revenue:Total revenue for the three months ended September 30, 2013 increased $8.5 million, or 1.3%, to $665.4 million from $656.9 million for the three months ended September 30, 2012. This increase was entirely attributable to organic growth.

For the nine months ended September 30, 2013, total revenue increased $40.4 million, or 2.1%, to $1,998.3 million from $1,957.9 million for the nine months ended September 30, 2012. This increase during the nine months ended September 30, 2013 included acquisition revenue of $20.9 million from the acquisition of

42

HyperCube. The HyperCube acquisition closed on March 23, 2012. HyperCube’s results have been included in the Communication Services segment since that date. The remaining $19.5 million increase in revenue for the nine months ended September 30, 2013 was due to organic growth.

For the three months ended September 30, 2013 and 2012, our largest 100 clients represented 56% and 60% of our total revenue, respectively. For the nine months ended September 30, 2013 and 2012, our largest 100 clients represented 55% and 57% of our total revenue, respectively. For the three months ended September 30, 2013, our largest client, AT&T, represented 10% of our aggregate revenue. For the nine months ended September 30, 2013, no client represented 10% or more of our aggregate revenue. For the three and nine months ended September 30, 2012, no client represented 10% or more of our aggregate revenue.

Revenue by business segment:

	For the three months ended September 30,												For the nine months ended September 30,
	2013			2012			Change			% Change			2013			2012			Change			% Change
Revenue in thousands:
Unified Communications	$	370,751		$	359,007		$	11,744			3.3	%	$	1,121,188		$	1,088,181		$	33,007			3.0	%
Communication Services		306,186			300,847			5,339			1.8	%		899,415			877,811			21,604			2.5	%
Intersegment eliminations		(11,571	)		(2,958	)		(8,613	)		NM			(22,318	)		(8,139	)		(14,179	)		NM
Total	$	665,366		$	656,896		$	8,470			1.3	%	$	1,998,285		$	1,957,853		$	40,432			2.1	%

NM = Not Meaningful

For the three months ended September 30, 2013, Unified Communications revenue increased $11.7 million, or 3.3%, to $370.8 million from $359.0 million for the three months ended September 30, 2012. The increase in revenue for the three months ended September 30, 2013 was entirely attributable to organic growth, which resulted primarily from the addition of new customers as well as an increase in usage primarily of our audio-based services by our existing customers. Revenue attributable to increased usage and new customer usage was partially offset by a decline in the rates charged to existing customers for those services. The volume of minutes used for our reservationless services, which accounts for the majority of our conferencing revenue, grew approximately 12.8% for the three months ended September 30, 2013 over the three months ended September 30, 2012, while the average rate per minute for reservationless services declined by approximately 7.4% for the three months ended September 30, 2013 over the three months ended September 30, 2012.

For the nine months ended September 30, 2013, Unified Communications revenue increased $33.0 million, or 3.0%, to $1,121.2 million from $1,088.2 million for the nine months ended September 30, 2012. The $33.0 million of Unified Communications revenue growth was entirely due to organic growth. The increase was attributable primarily to the addition of new customers as well as an increase in usage primarily of our audio-based services by our existing customers. Revenue attributable to increased usage and new customer usage was partially offset by a decline in the rates charged to existing customers for those services. The volume of minutes used for our reservationless conferencing services, which accounts for the majority of our conferencing revenue, grew approximately 10.7% for the nine months ended September 30, 2013 over the nine months ended September 30, 2012, while the average rate per minute for reservationless services declined by approximately 7.3%.

Since we entered the conferencing services business, the average rate per minute that we charge has declined while total minutes sold has increased. This is consistent with industry trends which we expect to continue for the foreseeable future.

During the three months ended September 30, 2013, Unified Communication’s revenue in the Asia Pacific (“APAC”) and Europe, Middle East and Africa (“EMEA”) regions was $116.4 million, an increase of 3.1% over the three months ended September 30, 2012. During the nine months ended September 30, 2013, Unified Communication’s revenue in APAC and EMEA regions grew to $354.8 million, an increase of 4.1% over the nine months ended September 30, 2012.

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For the three months ended September 30, 2013, Communication Services revenue increased $5.3 million, or 1.8%, to $306.2 million from $300.8 million for the three months ended September 30, 2012. The increase in revenue for the three months ended September 30, 2013 was entirely due to organic growth. Revenue from agent-based services for the three months ended September 30, 2013, decreased $1.8 million compared with the three months ended September 30, 2012. During the three months ended September 30, 2013, revenue from platform-based services within Communication Services increased $7.1 million compared with the three months ended September 30, 2012.

For the nine months ended September 30, 2013, Communication Services revenue increased $21.6 million, or 2.5%, to $899.4 million from $877.8 million for the nine months ended September 30, 2012. This increase during the nine months ended September 30, 2013 included acquisition revenue of $20.9 million from the acquisition of HyperCube. The HyperCube acquisition closed on March 23, 2012 and its results have been included in the Communication Services segment since that date. During the nine months ended September 30, 2013, revenue from platform-based services within Communication Services increased $33.4 million compared with the nine months ended September 30, 2012. Revenue from agent-based services for the nine months ended September 30, 2013, decreased $11.8 million compared with the nine months ended September 30, 2012. This decrease included a $7.3 million decline in direct response revenue.

Cost of services: Cost of services consists of direct labor, telephone expense and other costs directly related to providing services to clients. Cost of services for the three months ended September 30, 2013 increased approximately $2.8 million, or 0.9%, to $310.5 million, from $307.7 million for the three months ended September 30, 2012. As a percentage of revenue, cost of services improved to 46.7% for the three months ended September 30, 2013, compared to 46.8% for the three months ended September 30, 2012. Cost of services for the nine months ended September 30, 2013 increased $24.9 million, or 2.7%, to $931.5 million from $906.7 million for the nine months ended September 30, 2012. As a percentage of revenue, cost of services increased to 46.6% for the nine months ended September 30, 2013, compared to 46.3% for the nine months ended September 30, 2012.

Cost of services by business segment:

	For the three months ended September 30,																		For the nine months ended September 30,
	2013			% of Revenue			2012			% of Revenue			Change			% Change			2013			% of Revenue			2012			% of Revenue			Change			% Change
In thousands:
Unified Communications	$	155,848			42.0	%	$	155,316			43.3	%	$	532			0.3	%	$	475,500			42.4	%	$	460,607			42.3	%	$	14,893			3.2	%
Communication Services		165,674			54.1	%		154,747			51.4	%		10,927			7.1	%		476,774			53.0	%		452,543			51.6	%		24,231			5.4	%
Intersegment eliminations		(10,989	)		NM			(2,364	)		NM			(8,625	)		NM			(20,735	)		NM			(6,463	)		NM			(14,272	)		NM
Total	$	310,533			46.7	%	$	307,699			46.8	%	$	2,834			0.9	%	$	931,539			46.6	%	$	906,687			46.3	%	$	24,852			2.7	%

NM - Not Meaningful

Unified Communications cost of services for the three months ended September 30, 2013 increased $0.5 million, or 0.3%, to $155.8 million from $155.3 million for the three months ended September 30, 2012. The increase is primarily driven by increased service volume. As a percentage of this segment’s revenue, Unified Communications cost of services improved to 42.0% for the three months ended September 30, 2013 from 43.3% for the three months ended September 30, 2012.

Unified Communications cost of services for the nine months ended September 30, 2013 increased $14.9 million, or 3.2%, to $475.5 million from $460.6 million for the nine months ended September 30, 2012. The increase is primarily driven by increased service volume. As a percentage of this segment’s revenue, Unified Communications cost of services increased to 42.4% for the nine months ended September 30, 2013 from 42.3% for the nine months ended September 30, 2012. The change in cost of services as a percentage of revenue for the three and nine months ended September 30, 2013 is due primarily to changes in the product mix, geographic mix and declines in the average rate per minute for reservationless services and declines in the average telephone cost per minute for reservationless services.

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Communication Services cost of services for the three months ended September 30, 2013 increased $10.9 million, or 7.1%, to $165.7 million from $154.7 million for the three months ended September 30, 2012. As a percentage of this segment’s revenue, Communication Services cost of services increased to 54.1% for the three months ended September 30, 2013, compared to 51.4% for the three months ended September 30, 2012.

Communication Services cost of services for the nine months ended September 30, 2013 increased $24.2 million, or 5.4%, to $476.8 million from $452.5 million for the nine months ended September 30, 2012. The increase in cost of services for the nine months ended September 30, 2013 was primarily the result of $12.6 million of incremental cost of services from the HyperCube acquisition. As a percentage of this segment’s revenue, Communication Services cost of services increased to 53.0% for the nine months ended September 30, 2013, compared to 51.6% for the nine months ended September 30, 2012. This increase in cost of services as a percentage of this segment’s revenue for the three and nine months ended September 30, 2013 is primarily due to increased telephony/interconnect revenue which has lower margins than other services offered by the Communication Services segment and reduced margins in agent-based services.

Selling, general and administrative (“SG&A”) expenses: SG&A expenses decreased $0.5 million, or 0.2%, to $231.4 million for the three months ended September 30, 2013, from $231.9 million for the three months ended September 30, 2012. As a percentage of revenue, SG&A expenses improved to 34.8% for the three months ended September 30, 2013 from 35.3% for the three months ended September 30, 2012. During the three months ended September 30, 2012, share-based compensation of $8.3 million was recorded as a result of the modifications to stock options.

SG&A expenses increased $17.2 million, or 2.5%, to $715.3 million for the nine months ended September 30, 2013 from $698.1 million for the nine months ended September 30, 2012. SG&A expenses in the nine months ended September 30, 2013, included $25.0 million for Sponsor management fees and related termination of the management agreement in connection with the IPO and $3.0 million of IPO related bonuses. As a percentage of revenue, SG&A expenses increased to 35.8% for the nine months ended September 30, 2013, compared to 35.7% for the nine months ended September 30, 2012. For the nine months ended September 30, 2013, the Sponsor management fee, related termination of the management agreement and IPO related bonuses had a 1.4% impact on SG&A expenses as a percentage of revenue.

Selling, general and administrative expenses by business segment:

	For the three months ended September 30,																		For the nine months ended September 30,
	2013			% of Revenue			2012			% of Revenue			Change			% Change			2013			% of Revenue			2012			% of Revenue			Change			% Change
In thousands:
Unified Communications	$	115,568			31.2	%	$	107,345			29.9	%	$	8,223			7.7	%	$	358,519			32.0	%	$	334,286			30.7	%	$	24,233			7.2	%
Communication Services		116,421			38.0	%		125,154			41.6	%		(8,733	)		-7.0	%		358,356			39.8	%		365,523			41.6	%		(7,167	)		-2.0	%
Intersegment eliminations		(582	)		NM			(594	)		NM			12			NM			(1,583	)		NM			(1,676	)		NM			93			NM
Total	$	231,407			34.8	%	$	231,905			35.3	%	$	(498	)		-0.2	%	$	715,292			35.8	%	$	698,133			35.7	%	$	17,159			2.5	%

NM - Not Meaningful

Unified Communications SG&A expenses for the three months ended September 30, 2013 increased $8.2 million, or 7.7%, to $115.6 million from $107.3 million for the three months ended September 30, 2012. During the three months ended September 30, 2012, a contingent earn-out liability accrual for an acquisition made in 2011, was no longer required. Accordingly, the contingent earn-out liability of approximately $7.9 million was reversed and a corresponding reduction to SG&A expenses was recorded. Also, during the three months ended September 30, 2012, the share-based compensation recorded as a result of the accelerated vesting and stock option adjustments for the Unified Communications segment was $3.7 million. As a percentage of this segment’s revenue, Unified Communications SG&A expenses increased to 31.2% for the three months ended September 30, 2013 compared to 29.9% for the three months ended September 30, 2012.

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Unified Communications SG&A expenses for the nine months ended September 30, 2013 increased $24.2 million, or 7.2%, to $358.5 million from $334.3 million for the nine months ended September 30, 2012. As a percentage of this segment’s revenue, Unified Communications SG&A expenses increased to 32.0% for the nine months ended September 30, 2013 compared to 30.7% for the nine months ended September 30, 2012. The Sponsor management fee, related termination of the management agreement and IPO related bonuses allocated to Unified Communications was $17.7 million which had a 1.6% impact on SG&A expenses as a percentage of revenue for Unified Communications.

Communication Services SG&A expenses for the three months ended September 30, 2013 decreased $8.7 million, or 7.0%, to $116.4 million from $125.2 million for the three months ended September 30, 2012. During the three months ended September 30, 2012, the share-based compensation recorded as a result of the accelerated vesting and stock option adjustments for the Communication Services segment was $4.6 million. As a percentage of this segment’s revenue, Communication Services SG&A expenses improved to 38.0% for the three months ended September 30, 2013 compared to 41.6% for the three months ended September 30, 2012. The share-based compensation recorded as a result of the accelerated vesting and stock option adjustments for the three months ended September 30, 2012 had a 1.5% impact on SG&A as a percentage of revenue for the Communications Services segment.

Communication Services SG&A expenses for the nine months ended September 30, 2013 decreased $7.2 million, or 2.0%, to $358.4 million from $365.5 million for the nine months ended September 30, 2012. As a percentage of this segment’s revenue, Communication Services SG&A expenses improved to 39.8% for the nine months ended September 30, 2013, compared to 41.6% for the nine months ended September 30, 2012. During the nine months ended September 30, 2013, the Sponsor management fee, related termination of the management agreement and IPO related bonuses had a 1.1% impact on SG&A expenses as a percentage of revenue for the Communication Services segment. During the nine months ended September 30, 2012, asset impairment, site closure and related severance expenses, a foreign bank charge and the share-based compensation recorded as a result of the accelerated vesting and stock option adjustments recorded during the nine months ended September 30, 2012 had a 1.7% impact on SG&A as a percentage of revenue for the Communications Services segment.

Operating income: Operating income for the three months ended September 30, 2013 increased $6.1 million, or 5.2%, to $123.4 million from $117.3 million for the three months ended September 30, 2012. As a percentage of revenue, operating income for the three months ended September 30, 2013 improved to 18.6%, from 17.9% for the three months ended September 30, 2012.

Operating income for the nine months ended September 30, 2013 decreased $1.6 million, or 0.4%, to $351.5 million from $353.0 million for the nine months ended September 30, 2012. As a percentage of revenue, operating income for the nine months ended September 30, 2013 decreased to 17.6%, from 18.0% for the nine months ended September 30, 2012. This decrease in operating income included the Sponsor management fee, related termination of the management agreement and IPO related bonuses. During the nine months ended September 30, 2013, the Sponsor management fee, related termination of the management agreement and IPO related bonuses had a 1.4% impact on operating income as a percentage of revenue.

Operating income by business segment:

	For the three months ended September 30,															For the nine months ended September 30,
	2013		% of Revenue			2012		% of Revenue			Change		% Change			2013		% of Revenue			2012		% of Revenue			Change			% Change
In thousands:
Unified Communications	$	99,335		26.8	%	$	96,345		26.8	%	$	2,990		3.1	%	$	287,169		25.6	%	$	293,286		27.0	%	$	(6,117	)		-2.1	%
Communication Services		24,091		7.9	%		20,947		7.0	%		3,144		15.0	%		64,285		7.1	%		59,747		6.8	%		4,538			7.6	%
Total	$	123,426		18.6	%	$	117,292		17.9	%	$	6,134		5.2	%	$	351,454		17.6	%	$	353,033		18.0	%	$	(1,579	)		-0.4	%

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Unified Communications operating income for the three months ended September 30, 2013 increased $3.0 million, or 3.1%, to $99.3 million from $96.3 million for the three months ended September 30, 2012. As a percentage of this segment’s revenue, Unified Communications operating income was 26.8% for the three months ended September 30, 2013 and September 30, 2012 due to the factors discussed above for revenue, cost of services and SG&A expenses.

Unified Communications operating income for the nine months ended September 30, 2013 decreased $6.1 million, or 2.1%, to $287.2 million from $293.3 million for the nine months ended September 30, 2012. As a percentage of this segment’s revenue, Unified Communications operating income decreased to 25.6% for the nine months ended September 30, 2013 from 27.0% for the nine months ended September 30, 2012 due to the factors discussed above for revenue, cost of services and SG&A expenses. For the nine months ended September 30, 2013, the Sponsor management fee, related termination of the management agreement and IPO related bonuses had a 1.6% impact on operating income as a percentage of revenue for Unified Communications.

Communication Services operating income for the three months ended September 30, 2013 increased $3.1 million, or 15.0%, to $24.1 million from $20.9 million for the three months ended September 30, 2012. As a percentage of this segment’s revenue, Communication Services operating income improved to 7.9% for the three months ended September 30, 2013 from 7.0% for the three months ended September 30, 2012 due to the factors discussed above for revenue, cost of services and SG&A expenses for Communication Services.

Communication Services operating income for the nine months ended September 30, 2013 increased $4.5 million, or 7.6%, to $64.3 million from $59.7 million for the nine months ended September 30, 2012. As a percentage of this segment’s revenue, Communication Services operating income improved to 7.1% for the nine months ended September 30, 2013 from 6.8% for the nine months ended September 30, 2012. During the nine months ended September 30, 2013, the Sponsor management fee, related termination of the management agreement and IPO related bonuses had a 1.1% impact on operating income as a percentage of revenue for Communication Services.

Other income (expense): Other income (expense) includes interest expense from borrowings under credit facilities and outstanding notes, the call premium and accelerated amortization of deferred financing costs on the redemption of our 11% senior subordinated debt, the aggregate foreign exchange gain (loss) on affiliate transactions denominated in currencies other than the functional currency and interest income from short-term investments. Other income (expense) for the three months ended September 30, 2013 was ($49.6) million compared to ($81.7) million for the three months ended September 30, 2012. The reduction in interest expense during the three months ended September 30, 2013, is primarily the result of the redemption of the $450.0 million 11% senior subordinated notes on April 26, 2013 and savings associated with the pricing of the Third Amendment to our senior secured term loan facilities. Other income (expense) for the nine months ended September 30, 2013 was ($202.9) million compared to ($203.3) million for the nine months ended September 30, 2012. Interest expense for the three and nine months ended September 30, 2013 was $51.3 million and $204.6 million, respectively, compared to $71.9 million and $194.8 million, respectively, for the three and nine months ended September 30, 2012.

Upon completion of the redemption of the $450.0 million senior subordinated notes on April 26, 2013, we recorded as other non-operating expense $6.6 million for the accelerated amortization of the remaining balance of deferred financing costs associated with the senior subordinated notes. During the nine months ended September 30, 2013, we recorded as other non-operating expense $16.5 million for the 103.667% subordinated debt call premium of our $450.0 million senior subordinated notes.

During the three and nine months ended September 30, 2013, we recognized a $0.9 million loss and a $3.7 million loss, respectively, on affiliate transactions denominated in foreign currencies. During the three and nine months ended September 30, 2012, we recognized a $0.1 million loss and a $0.3 million loss, respectively, on affiliate transactions denominated in foreign currencies.

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Net income: Our net income for the three months ended September 30, 2013 increased $24.1 million, or 108.9%, to $46.1 million from $22.1 million for the three months ended September 30, 2012. This increase in net income was driven primarily by lower interest expense, higher operating income and lower non-operating expenses. Our net income for the nine months ended September 30, 2013 was $92.9 million compared to net income of $92.8 million for the nine months ended September 30, 2012. Net income includes a provision for income tax expense at an effective tax rate of approximately 37.5% for the three and nine months ended September 30, 2013, compared to an effective tax rate of approximately 38.0% for the three and nine months ended September 30, 2012. For the nine months ended September 30, 2013, the Sponsor management fee, related termination of the management agreement, IPO related bonuses, subordinated debt call premium and accelerated interest expense for the deferred financing costs associated with the senior subordinated notes had a $31.9 million negative impact on net income.

Earnings (loss) per common share:Earnings per common share-basic for the three and nine months ended September 30, 2013 were $0.55 and $1.20, respectively, compared to earnings per share-basic for the three and nine months ended September 30, 2012 of $0.36 and $1.51, respectively. Earnings per common share-diluted for the three and nine months ended September 30, 2013 were $0.54 and $1.18, respectively, compared to earnings per share-diluted for the three and nine months ended September 30, 2012 of $0.35 and $1.46, respectively.

Liquidity and Capital Resources

We have historically financed our operations and capital expenditures primarily through cash flows from operations, supplemented by borrowings under our bank and asset securitization credit facilities.

On March 27, 2013, we completed our IPO of 21,275,000 shares of common stock. Proceeds from the offering, net of the underwriting discounts and commissions were $401.0 million. On April 26, 2013, we redeemed our $450.0 million 11% senior subordinated notes. The redemption price was 103.667% of the principal amount of the senior subordinated notes.

On April 26, 2013, Moody’s Investors Service upgraded West Corporation’s corporate family rating to B1 from B2. On June 19, 2013, Standard & Poors Ratings Services upgraded West Corporation’s corporate credit rating to BB- from B+ and raised the senior secured issue-level rating to BB from B+.

Our current and anticipated uses of our cash, cash equivalents and marketable securities are to fund operating expenses, acquisitions, capital expenditures, interest payments, tax payments, quarterly dividends and the repayment of principal on debt.

The following table summarizes net our cash flows by category for the periods presented:

	For the Nine Months Ended September 30,
In thousands:	2013			2012			Change			% Change
Net cash flows from operating activities	$	276,729		$	243,947		$	32,782			13.4	%
Net cash flows used in investing activities	$	(89,159	)	$	(165,287	)	$	76,128			-46.1	%
Net cash flows used in financing activities	$	(154,162	)	$	(23,843	)	$	(130,319	)		546.6	%

Net cash flows from operating activities increased $32.8 million, or 13.4%, to $276.7 million for the nine months ended September 30, 2013, compared to net cash flows from operating activities of $243.9 million for the nine months ended September 30, 2012. The increase in net cash flows from operating activities is primarily due to improvements in our working capital.

Days sales outstanding, a key performance indicator we utilize to monitor the accounts receivable average collection period and assess overall collection risk, was 63 days at September 30, 2013, compared to 64 days at September 30, 2012.

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Net cash flows used in investing activities decreased $76.1 million, or 46.1%, to $89.2 million for the nine months ended September 30, 2013, compared to net cash flows used in investing activities of $165.3 million for the nine months ended September 30, 2012. During the nine months ended September 30, 2013, business acquisition investing was $77.3 million less than the comparable nine months ended September 30, 2012. During the nine months ended September 30, 2013, cash used for capital expenditures was $88.0 million compared to $87.9 million for the nine months ended September 30, 2012.

Net cash flows used in financing activities increased $130.3 million, to $154.2 million for the nine months ended September 30, 2013, compared to net cash flows used in financing activities of $23.8 million for the nine months ended September 30, 2012. During the nine months ended September 30, 2013, net proceeds from our IPO net of related offering costs were $398.3 million. During the nine months ended September 30, 2013, we redeemed $450.0 million 11% senior subordinated notes. The redemption price was 103.667% of the principal amount of the senior subordinated notes. Dividends paid during the nine months ended September 30, 2013 were $37.8 million. During the nine months ended September 30, 2013, deferred financing and other debt related costs of $30.8 million were paid in connection with the Third Amendment on February 20, 2013. Principal repayments on long-term obligations made during the nine month ended September 30, 2013 were $18.1 million compared to $14.0 million during the nine months ended September 30, 2012. During the three months ended September 30, 2013, we repaid $35.0 million of debt outstanding under our revolving trade accounts receivable financing facility. At September 30, 2013 that facility was undrawn.

As of September 30, 2013, our total consolidated cash and cash equivalents was $211.0 million. The amount of cash and cash equivalents held by our foreign subsidiaries was $64.7 million. We have accrued U.S. taxes on $245.2 million of unremitted foreign earnings and profits. Our intent is to permanently reinvest a portion of these funds outside the U.S. for acquisitions and capital expansion, and to repatriate a portion of these funds. Based on our current projected capital needs and the current amount of cash and cash equivalents held by our foreign subsidiaries, we do not anticipate incurring any material tax costs beyond our accrued tax position in connection with such repatriation, but we may be required to accrue for unanticipated additional tax costs in the future if our expectations or the amount of cash held by our foreign subsidiaries change.

Subject to legally available funds and compliance with our debt covenants, we intend to pay a quarterly cash dividend at a rate equal to approximately $18.8 million per quarter (or an annual rate of $75.2 million). Based on approximately 83.6 million shares of common stock outstanding, this implies a quarterly dividend of approximately $0.225 per share (or an annual dividend of approximately $0.90 per share). We anticipate funding our dividend with cash generated by our operations. The declaration and payment of all future dividends, if any, will be at the sole discretion of our Board of Directors. On October 28, 2013, we announced a $0.225 per common share quarterly dividend. The dividend is payable November 18, 2013, to shareholders of record as of the close of business on November 8, 2013.

Given our current levels of cash on hand, anticipated cash flows from operations and available borrowing capacity, we believe we have sufficient liquidity to conduct our normal operations and pursue our business strategy in the ordinary course.

Senior Secured Term Loan Facility.

On February 20, 2013, we modified our Senior Secured Credit Facilities by entering into the Third Amendment. The Senior Secured Credit Facilities, as modified by the Third Amendment, provided for a reduction in the applicable margins and interest rate floors of all term loans, extended the maturity of a portion of the term loans due July 2016 to June 2018 and added a further step down to the applicable margins of all term loans upon satisfaction of certain conditions, which conditions were satisfied effective as of April 30, 2013 and continue to apply as of September 30, 2013. As of September 30, 2013, we had outstanding the following senior secured term loans:

• 2018 Maturity Term Loans in an aggregate principal amount of approximately $2.1 billion. The 2018 Maturity Term Loans will mature on June 30, 2018, and the interest rate margins applicable to the 2018 Maturity Term Loans were 2.75%, for LIBOR rate loans, and 1.75%, for base rate loans; and

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• 2016 Maturity Term Loans in an aggregate principal amount of approximately $315.3 million. The 2016 Maturity Term Loans will mature on July 15, 2016, and the interest rate margins applicable to the 2016 Maturity Term Loans were 2.25%, for LIBOR rate loans, and 1.25%, for base rate loans.

The interest rate margins are subject to a 0.50% increase in the event our leverage ratio as of the end of our quarterly reporting period exceeds 4.75:1.00. As of September 30, 2013, our total leverage ratio was less than 4.75:1.00. The Amended Credit Agreement also provided for interest rate floors applicable to the Term Loans. The interest rate floors are 1.00%, for LIBOR rate loans, and 2.00%, for base rate loans.

In connection with the Third Amendment, we incurred refinancing expenses of approximately $24.2 million for the soft-call premium paid to holders of term loans outstanding prior to the effectiveness of the Third Amendment and $6.2 million for other fees and expenses. These costs were capitalized as deferred financing costs and will be amortized over the life of the Amended Credit Agreement.

Our senior secured term loan facility and senior secured revolving credit facility bear interest at variable rates. The amended and restated senior secured term loan facility, after giving effect to the Third Amendment, requires annual principal payments of approximately $24.2 million, paid quarterly with balloon payments at maturity dates of July 15, 2016 and June 30, 2018 of approximately $306.5 million and $1,989.8 million respectively. The effective annual interest rates, inclusive of debt amortization costs, on the senior secured term loan facilities for the three and nine months ended September 30, 2013 were 4.37% and 5.01%, respectively, compared to 6.31% and 5.48%, respectively, during the three and nine months ended September 30, 2012.

Senior Secured Revolving Credit Facility.

Our senior secured revolving credit facilities provide senior secured financing of up to $201 million and matures on January 15, 2016. The senior secured revolving credit facility pricing is based on our total leverage ratio and the grid ranges from 2.75% to 3.50% for LIBOR rate loans (LIBOR plus 2.75% at September 30, 2013), and the margin ranges from 1.75% to 2.50% for base rate loans (base rate plus 1.75% at September 30, 2013). We are required to pay each non-defaulting lender a commitment fee of 0.375% in respect of any unused commitments under the senior secured revolving credit facility. The commitment fee in respect of unused commitments under the senior secured revolving credit facility is subject to adjustment based upon our total leverage ratio.

The senior secured revolving credit facilities were undrawn as of September 30, 2013. The highest outstanding balance on the extended maturity senior secured revolving credit facility during the three and nine months ended September 30, 2012 was $19.9 million. The average daily outstanding balance of the senior secured revolving credit facility during the three and nine months ended September 30, 2012, was $3.2 million and $2.6 million, respectively. The senior secured revolving credit facility was undrawn at September 30, 2012.

Subsequent to September 30, 2013, we may request additional tranches of term loans or increases to the revolving credit facility in an aggregate amount not to exceed $365.5 million, including the aggregate amount of $134.5 million of principal payments previously made in respect of the term loan facility. Availability of such additional tranches of term loans or increases to the revolving credit facility is subject to the absence of any default and pro forma compliance with financial covenants and, among other things, the receipt of commitments by existing or additional financial institutions.

2016 Senior Subordinated Notes

On April 26, 2013 we fully redeemed all of the outstanding 11% $450.0 million principal amount of the senior subordinated notes. The redemption price was 103.667% of the principal amount of the senior subordinated notes.

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2018 Senior Notes

On October 5, 2010, we issued $500 million aggregate principal amount of 8 5/8% senior notes that mature on October 1, 2018 (the “2018 Senior Notes”).

At any time prior to October 1, 2014, we may redeem all or a part of the 2018 Senior Notes at a redemption price equal to 100% of the principal amount of 2018 Senior Notes redeemed plus the applicable premium (as defined in the indenture governing the 2018 Senior Notes) as of, and accrued and unpaid interest to the date of redemption, subject to the right of holders of 2018 Senior Notes on the relevant record date to receive interest due on the relevant interest payment date.

On and after October 1, 2014, we may redeem the 2018 Senior Notes in whole or in part at the redemption prices (expressed as percentages of principal amount of the 2018 Senior Notes to be redeemed) set forth below plus accrued and unpaid interest thereon to the applicable date of redemption, subject to the right of holders of 2018 Senior Notes of record on the relevant record date to receive interest due on the relevant interest payment date, if redeemed during the twelve-month period beginning on October 1 of each of the years indicated below:

Year	Percentage
2014		104.313
2015		102.156
2016 and thereafter		100.000

2019 Senior Notes

On November 24, 2010, we issued $650.0 million aggregate principal amount of 7⁷/₈% senior notes that mature January 15, 2019 (the “2019 Senior Notes”).

At any time prior to November 15, 2014, we may redeem all or a part of the 2019 Senior Notes at a redemption price equal to 100% of the principal amount of 2019 Senior Notes redeemed plus the applicable premium (as defined in the indenture governing the 2019 Senior Notes) as of, and accrued and unpaid interest to the date of redemption, subject to the right of holders of 2019 Senior Notes on the relevant record date to receive interest due on the relevant interest payment date.

On and after November 15, 2014, we may redeem the 2019 Senior Notes in whole or in part at the redemption prices (expressed as percentages of principal amount of the 2019 Senior Notes to be redeemed) set forth below plus accrued and unpaid interest thereon to the applicable date of redemption, subject to the right of holders of 2019 Senior Notes of record on the relevant record date to receive interest due on the relevant interest payment date, if redeemed during the twelve-month period beginning on November 15 of each of the years indicated below:

Year	Percentage
2014		103.938
2015		101.969
2016 and thereafter		100.000

At any time (which may be more than once) before November 15, 2013, we can choose to redeem up to 35% of the outstanding notes with money that we raise in one or more equity offerings, as long as we pay 107.875% of the face amount of the notes, plus accrued and unpaid interest; we redeem the notes within 90 days after completing the equity offering; and at least 65% of the aggregate principal amount of the applicable series of notes issued remains outstanding afterwards.

We and our subsidiaries, affiliates or significant shareholders may from time to time, in our sole discretion, purchase, repay, redeem or retire any of our outstanding debt or equity securities (including any publicly issued debt or equity securities), in privately negotiated or open market transactions, by tender offer or otherwise.

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Amended and Extended Asset Securitization

On August 26, 2013, the revolving trade accounts receivable financing facility between West Receivables LLC, a wholly-owned, bankruptcy-remote direct subsidiary of West Receivables Holdings LLC and Wells Fargo was amended and extended. The amended and extended facility provides for $185.0 million in available financing and the term of the facility was extended to June 30, 2018. The amended and extended facility also reduced the unused commitment fee to 0.45% from 0.50% and lowered the LIBOR spread on borrowings to 135 basis points from 150 basis points. Under the amended and extended facility, West Receivables Holdings LLC sells or contributes trade accounts receivables to West Receivables LLC, which sells undivided interests in the purchased or contributed accounts receivables for cash to one or more financial institutions. The availability of the funding is subject to the level of eligible receivables after deducting certain concentration limits and reserves. The proceeds of the facility are available for general corporate purposes. West Receivables LLC and West Receivables Holdings LLC are consolidated in our condensed consolidated financial statements included elsewhere in this report. At September 30, 2013, and December 31, 2012 this facility was undrawn. The highest outstanding balance during the nine months ended September 30, 2013 and 2012 was $50.0 million and $39.0 million, respectively.

Debt Covenants

Senior Secured Term Loan Facility and Senior Secured Revolving Credit Facility – We are required to comply on a quarterly basis with a maximum total leverage ratio covenant and a minimum interest coverage ratio covenant. Pursuant to the Amended Credit Agreement, the total leverage ratio of consolidated total debt to Adjusted EBITDA may not exceed 6.75 to 1.0 at September 30, 2013, and the interest coverage ratio of Adjusted EBITDA to the sum of consolidated interest expense must be not less than 1.85 to 1.0. The total leverage ratio will become more restrictive over time (adjusted periodically until the maximum leverage ratio reaches 6.00 to 1.0 in 2015). Both ratios are measured on a rolling four-quarter basis. We were in compliance with these financial covenants at September 30, 2013. We believe that for the foreseeable future we will continue to be in compliance with our financial covenants. The Senior Secured Credit Facilities also contain various negative covenants, including limitations on indebtedness, liens, mergers and consolidations, asset sales, dividends and distributions or repurchases of our capital stock, investments, loans and advances, capital expenditures, payment of other debt, including the senior subordinated notes, transactions with affiliates, amendments to material agreements governing our subordinated indebtedness, including the senior subordinated notes, and changes in our lines of business.

The Senior Secured Credit Facilities include certain customary representations and warranties, affirmative covenants, and events of default, including payment defaults, breaches of representations and warranties, covenant defaults, cross-defaults to certain indebtedness, certain events of bankruptcy, certain events under ERISA, material judgments, the invalidity of material provisions of the documentation with respect to the Senior Secured Credit Facilities, the failure of collateral under the security documents for the Senior Secured Credit Facilities, the failure of the Senior Secured Credit Facilities to be senior debt under the subordination provisions of certain of our subordinated debt we may have outstanding from time to time and a change of control of us. If an event of default occurs, the lenders under the Senior Secured Credit Facilities will be entitled to take certain actions, including the acceleration of all amounts due under the Senior Secured Credit Facilities and all actions permitted to be taken by a secured creditor.

2018 Senior Notes and 2019 Senior Notes - The 2018 Senior Notes and the 2019 Senior Notes indentures contain covenants limiting, among other things, our ability and the ability of our restricted subsidiaries to: incur additional debt or issue certain preferred shares, pay dividends on or make distributions in respect of our capital stock or make other restricted payments, make certain investments, sell certain assets, create liens on certain assets to secure debt, consolidate, merge, sell, or otherwise dispose of all or substantially all of our assets, enter into certain transactions with our affiliates and designate our subsidiaries as unrestricted subsidiaries. We were in compliance with these financial covenants at September 30, 2013.

Amended and Extended Asset Securitization – The amended and extended asset securitization facility contains various customary affirmative and negative covenants and also contains customary default and termination provisions, which provide for acceleration of amounts owed under the program upon the occurrence of certain specified events, including, but not limited to, failure to pay yield and other amounts due, defaults on certain indebtedness, certain judgments, changes in control, certain events negatively affecting the overall credit quality of collateralized accounts receivable, bankruptcy and insolvency events and failure to meet financial tests requiring maintenance of certain leverage and coverage ratios, similar to those under our Senior Secured Credit Facility.

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Our failure to comply with these debt covenants may result in an event of default which, if not cured or waived, could accelerate the maturity of our indebtedness. If our indebtedness is accelerated, we may not have sufficient cash resources to satisfy our debt obligations and we may not be able to continue our operations as planned. If our cash flows and capital resources are insufficient to fund our debt service obligations and keep us in compliance with the covenants under our Senior Secured Credit Facilities or to fund our other liquidity needs, we may be forced to reduce or delay capital expenditures, sell assets or operations, seek additional capital or restructure or refinance our indebtedness including the notes. We cannot ensure that we would be able to take any of these actions, that these actions would be successful and would permit us to meet our scheduled debt service obligations or that these actions would be permitted under the terms of our existing or future debt agreements, including our Senior Secured Credit Facilities and the indentures that govern the notes. Our Senior Secured Credit Facilities documentation and the indentures that govern the notes restrict our ability to dispose of assets and use the proceeds from the disposition. As a result, we may not be able to consummate those dispositions or use the proceeds to meet our debt service or other obligations, and any proceeds that are available may not be adequate to meet any debt service or other obligations then due.

If we cannot make scheduled payments on our debt, we will be in default, and as a result:

• our debt holders could declare all outstanding principal and interest to be due and payable;

• the lenders under our Senior Secured Credit Facilities could terminate their commitments to lend us money and foreclose against the assets securing our borrowings; and

• we could be forced into bankruptcy or liquidation.

Contractual Obligations

We have contractual obligations that may affect our financial condition. However, based on management’s assessment of the underlying provisions and circumstances of our material contractual obligations, there is no known trend, demand, commitment, event or uncertainty that is reasonably likely to occur which would have a material effect on our financial condition or results of operations.

The following table summarizes our contractual obligations at September 30, 2013 (amounts in thousands):

	Payment due by period
Contractual Obligations	Total		Less than 1 year		1 - 3 years		4 - 5 years		After 5 years
Senior Secured Term Loan Facility, due 2016	$	315,274	$	3,177	$	312,097	$	—	$	—
Senior Secured Term Loan Facility, due 2018		2,084,250		21,000		42,000		2,021,250		—
8 5/8% Senior Notes, due 2018		500,000		—		—		—		500,000
7 7/8% Senior Notes, due 2019		650,000		—		—		—		650,000
Interest payments on fixed rate debt		514,794		94,313		188,626		188,626		43,229
Estimated interest payments on variable rate debt (1)		402,208		90,790		176,477		134,941		—
Contractual minimums under telephony agreements (2)		38,300		38,300		—		—		—
Operating leases		137,044		34,077		38,794		18,265		45,908
Purchase obligations (3)		105,615		92,695		12,920		—		—
Total contractual cash obligations	$	4,747,485	$	374,352	$	770,914	$	2,363,082	$	1,239,137

(1) Interest rate assumptions based on October 22, 2013 LIBOR U.S. dollar swap rate curves for the next five years.

(2) Based on projected telephony minutes through 2014. The contractual minimum is usage based and could vary based on actual usage.

(3) Represents future obligations for capital and expense projects that are in progress or are committed.

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The table above excludes amounts to be paid for taxes and long-term obligations under our Nonqualified Executive Retirement Savings Plan and Nonqualified Executive Deferred Compensation Plan. The table also excludes amounts to be paid for income tax contingencies because the timing thereof is highly uncertain. At September 30, 2013, we have accrued $21.4 million, including interest and penalties for uncertain tax positions.

Capital Expenditures

Our operations continue to require significant capital expenditures for technology, capacity expansion and upgrades. Capital expenditures were $78.1 million for the nine months ended September 30, 2013, compared to $84.1 million for the nine months ended September 30, 2012. We currently estimate our capital expenditures for the remainder of 2013 to be approximately $41.9 to $51.9 million primarily for equipment and upgrades at existing facilities.

Our senior secured term loan facility discussed above includes covenants which allow us the flexibility to issue additional indebtedness that is pari passu with or subordinated to our debt under our existing credit facilities (including additional indebtedness under the Senior Secured Credit Facilities in an aggregate principal amount not to exceed $365.5 million including the aggregate amount of principal payments made in respect of the senior secured term loan), incur capital lease indebtedness, finance acquisitions, construction, repair, replacement or improvement of fixed or capital assets, incur accounts receivable securitization indebtedness and non-recourse indebtedness; provided we are in pro forma compliance with our total leverage ratio and interest coverage ratio financial covenants. We or any of our affiliates may be required to guarantee any existing or additional credit facilities.

Off – Balance Sheet Arrangements

We utilize standby letters of credit to support primarily workers’ compensation policy requirements and certain operating leases. Performance obligations of several of our subsidiaries are supported by performance bonds and letters of credit. These obligations will expire at various dates through August 2014 and are renewed as required. The outstanding commitment on these obligations at September 30, 2013 was $18.4 million.

Effects of Inflation

We do not believe that inflation has had a material effect on our financial position or results of operations. However, there can be no assurance that our business will not be affected by inflation in the future.

CRITICAL ACCOUNTING POLICIES

The preparation of financial statements requires the use of estimates and assumptions on the part of management. The estimates and assumptions used by management are based on our historical experiences combined with management’s understanding of current facts and circumstances. Certain of our accounting policies are considered critical as they are both important to the portrayal of our financial condition and results of operations and require significant or complex judgment on the part of management. The accounting policies we consider critical are our accounting policies with respect to revenue recognition, allowance for doubtful accounts, goodwill and other intangible assets, and income taxes.

For additional discussion of these critical accounting policies, see “Management’s Discussion and Analysis of Financial Condition and Results of Operations” section of our Annual Report on Form 10-K for the year ended December 31, 2012. There have not been any significant changes with respect to these policies during the nine months ended September 30, 2013.

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Item 3. Quantitative and Qualitative Disclosures About Market Risk

Market Risk Management

Market risk is the potential loss arising from adverse changes in market rates and prices, such as interest rates, foreign currency exchange rates and changes in the market value of investments. The effect of inflation on our variable interest rate debt is discussed below in “Interest Rate Risk.”

Interest Rate Risk

As of September 30, 2013, we had $2,399.5 million outstanding under our senior secured term loan facilities, $500.0 million outstanding under our 2018 Senior Notes and $650.0 million outstanding under our 2019 Senior Notes.

Due to the interest rate floors, our long-term obligations at variable interest rates would be subject to interest rate risk only if current LIBOR rates exceed the interest rate floors. A 50 basis point change in the variable interest rate at September 30, 2013, would have no impact on our variable interest rate. At September 30, 2013, the 30 and 90 day LIBOR rates were approximately 0.17885% and 0.24885%, respectively. As a result of the interest rate floors and prevailing LIBOR rates, rate increases on our variable debt in the immediate and near term is unlikely.

Foreign Currency Risk

Our Unified Communications segment conducts business in countries outside of the United States. Revenue and expenses from these foreign operations are typically denominated in local currency, thereby creating exposure to changes in exchange rates. Generally, we do not hedge the foreign currency transactions. Changes in exchange rates may positively or negatively affect our revenue and net income attributed to these subsidiaries. Based on our level of operating activities in foreign operations during the nine months ended September 30, 2013, a five percent change in the value of the U.S. dollar relative to the Euro and British Pound Sterling would have positively or negatively affected our net operating income by less than one percent.

On September 30, 2013 and 2012, the Communication Services segment had no material revenue outside the United States. Our facilities in Canada, Jamaica, Mexico and the Philippines receive calls only from customers in North America under contracts denominated in U.S. dollars and therefore our foreign currency exposure is primarily for expenses incurred in the respective country.

For the three and nine months ended September 30, 2013, revenues from non-U.S. countries were approximately 18% and 19%, respectively, of consolidated revenues. For the three and nine months ended September 30, 2012, revenues from non-U.S. countries were approximately 18% and 19%, respectively, of consolidated revenues. During these periods no individual foreign country accounted for greater than 10% of revenue. At September 30, 2013 and December 31, 2012, long-lived assets from non-U.S. countries were 9%. We have generally not entered into forward exchange or option contracts for transactions denominated in foreign currency to hedge against foreign currency risk. We are exposed to translation risk because our foreign operations are in local currency and must be translated into U.S. dollars. As currency exchange rates fluctuate, translation of our Statements of Operations of non-U.S. businesses into U.S. dollars affects the comparability of revenue, expenses, and operating income between periods.

Investment Risk

In 2010, we entered into three three-year interest rate swap agreements (cash flow hedges) to convert variable long-term debt to fixed rate debt. These swaps carried interest rates ranging from 1.685% to 1.6975% and expired in June 2013. At September 30, 2013, we had no cash flow hedges outstanding.

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Item 4. Controls and Procedures

Evaluation of disclosure controls and procedures. Our management team continues to review our internal controls and procedures and the effectiveness of those controls. As of the end of the period covered by this report, we carried out an evaluation, under the supervision and with the participation of our management, including our Chief Executive Officer and Chief Financial Officer and Treasurer, of the effectiveness of the design and operation of our disclosure controls and procedures pursuant to Rule 13a-15(b) of the Securities Exchange Act of 1934, as amended. Based upon that evaluation, our Chief Executive Officer and Chief Financial Officer and Treasurer concluded that, as of September 30, 2013, our disclosure controls and procedures are effective in ensuring that the information required to be disclosed by the Company in reports that it files or submits under the Exchange Act is (i) recorded, processed, summarized and reported within the time periods specified in the Commission’s rules and forms and (ii) that such information is accumulated and communicated to the Company’s management, including its Chief Executive Officer and Chief Financial Officer as appropriate to allow timely decisions regarding required disclosure.

Changes in internal control over financial reporting.There were no changes in our internal control over financial reporting or in other factors during the quarter covered by this report that have materially affected, or are reasonably likely to materially affect, our internal control over financial reporting. No corrective actions were required or taken.

PART II. OTHER INFORMATION

Item 1. Legal Proceedings

In the ordinary course of business, we and certain of our subsidiaries are defendants in various litigation matters and are subject to claims from our clients for indemnification, some of which may involve claims for damages that are substantial in amount. We do not believe the disposition of claims currently pending will have a material adverse effect on our financial position, results of operations or cash flows.

Item 1A. Risk Factors

In addition to the other information set forth in this report, you should carefully consider the risks described under Item 1A in our Quarterly Report on Form 10-Q for the quarter ended March 31, 2013. If any of the risks described therein occur, our business, financial condition, liquidity and results of operations could be materially affected.

Item 6. Exhibits

10.01	West Corporation 2013 Employee Stock Purchase Plan, as amended and restated effective September 10, 2013
10.02	Form of Restricted Stock Award Agreement under the West Corporation 2013 Long-Term Incentive Plan
10.03	Form of Option Award Notice and Stock Option Agreement under the West Corporation 2013 Long-Term Incentive Plan
31.01	Certification pursuant to 15 U.S.C. Section 7241, as adopted pursuant to Section 302 of the Sarbanes-Oxley Act of 2002
31.02	Certification pursuant to 15 U.S.C. Section 7241, as adopted pursuant to Section 302 of the Sarbanes-Oxley Act of 2002

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32.01	Certification pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002
32.02	Certification pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002
101	Financial statements from the quarterly report on Form 10-Q of West Corporation for the quarter ended September 30, 2013, filed on November 1, 2013, formatted in XBRL: (i) the Condensed Consolidated Statements of Operations; (ii) the Condensed Consolidated Statements of Comprehensive Income; (iii) the Condensed Consolidated Balance Sheets; (iv) the Condensed Consolidated Statements of Cash Flows; (v) the Condensed Consolidated Statements of Stockholders’ Deficit and (vi) the Notes to Condensed Consolidated Financial Statements furnished herewith.

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SIGNATURES

Pursuant to the requirements of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned thereunto duly authorized.

WEST CORPORATION
By:	/s/ Thomas B. Barker
	Thomas B. Barker
	Chief Executive Officer
By:	/s/ Paul M. Mendlik
	Paul M. Mendlik
	Chief Financial Officer and Treasurer
By:	/s/ R. Patrick Shields
	R. Patrick Shields
	Senior Vice President -
	Chief Accounting Officer

Date: November 1, 2013

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EXHIBIT INDEX

Number	Description
10.01	West Corporation 2013 Employee Stock Purchase Plan, as amended and restated effective September 10, 2013
10.02	Form of Restricted Stock Award Agreement under the West Corporation 2013 Long-Term Incentive Plan
10.03	Form of Option Award Notice and Stock Option Agreement under the West Corporation 2013 Long-Term Incentive Plan
31.01	Certification pursuant to 15 U.S.C. Section 7241, as adopted pursuant to Section 302 of the Sarbanes-Oxley Act of 2002
31.02	Certification pursuant to 15 U.S.C. Section 7241, as adopted pursuant to Section 302 of the Sarbanes-Oxley Act of 2002
32.01	Certification pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002
32.02	Certification pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002
101	Financial statements from the quarterly report on Form 10-Q of West Corporation for the quarter ended September 30, 2013, filed on November 1, 2013, formatted in XBRL: (i) the Condensed Consolidated Statements of Operations; (ii) the Condensed Consolidated Statements of Comprehensive Income; (iii) the Condensed Consolidated Balance Sheets; (iv) the Condensed Consolidated Statements of Cash Flows; (v) the Condensed Consolidated Statements of Stockholders’ Deficit and (vi) the Notes to Condensed Consolidated Financial Statements furnished herewith.

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