ExlService (EXLS) 10-Q 2013 Q3 Quarterly report

UNITED STATES

SECURITIES AND EXCHANGE COMMISSION

WASHINGTON, D.C. 20549

FORM 10-Q

(Mark One)

x QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934

FOR THE QUARTERLY PERIOD ENDED SEPTEMBER 30, 2013

OR

¨ TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934

FOR THE TRANSITION PERIOD FROM                      TO                    

COMMISSION FILE NUMBER 001-33089

EXLSERVICE HOLDINGS, INC.

(Exact name of registrant as specified in its charter)

DELAWARE	82-0572194
(State or other jurisdiction of incorporation or organization)	(I.R.S. Employer Identification No.)
280 PARK AVENUE, 38TH FLOOR NEW YORK, NEW YORK	10017
(Address of principal executive offices)	(Zip code)

(212) 277-7100

(Registrant’s telephone number, including area code)

Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days.    Yes  x    No  ¨

Indicate by check mark whether the registrant has submitted electronically and posted on its corporate Web site, if any, every Interactive Data File required to be submitted and posted pursuant to Rule 405 of Regulation S-T (§232.405 of this chapter) during the preceding 12 months (or for such shorter period that the registrant was required to submit and post such files).    Yes  x    No  ¨

Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, or a smaller reporting company. See the definitions of “large accelerated filer,” “accelerated filer” and “smaller reporting company” in Rule 12b-2 of the Exchange Act. (Check one):

Large accelerated filer	¨	Accelerated filer	x
Non-accelerated filer	¨  (Do not check if a smaller reporting company)	Smaller reporting company	¨

Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Exchange Act).    Yes  ¨    No    x

As of November 05, 2013, there were 32,934,882 shares of the registrant’s common stock outstanding (excluding 349,280 shares held in treasury and 4,434 shares of restricted stock), par value $0.001 per share.

TABLE OF CONTENTS

		PAGE
ITEM
	PART I. FINANCIAL INFORMATION		3
1.	FINANCIAL STATEMENTS
	Consolidated Balance Sheets as of September 30, 2013 (Unaudited) and December 31, 2012		3
	Consolidated Statements of Income (Unaudited) for the Three Months Ended and Nine Months Ended September 30, 2013 and 2012		4
	Consolidated Statements of Comprehensive Income/(Loss) (Unaudited) for the Three Months Ended and Nine Months Ended September 30, 2013 and 2012		5
	Consolidated Statements of Cash Flows (Unaudited) for the Nine Months Ended September 30, 2013  and 2012		6
	Notes to Consolidated Financial Statements (Unaudited)		7
2.	Management’s Discussion and Analysis of Financial Condition and Results of Operations		25
3.	Quantitative and Qualitative Disclosures About Market Risk		38
4.	Controls and Procedures		38
	PART II. OTHER INFORMATION		39
1.	Legal Proceedings		39
1A.	Risk Factors		39
2.	Unregistered Sales of Equity Securities and Use of Proceeds		39
3.	Defaults Upon Senior Securities		39
4.	Mine Safety Disclosures		39
5.	Other Information		39
6.	Exhibits		40
Signatures			41

2

PART 1. FINANCIAL INFORMATION

ITEM 1. FINANCIAL STATEMENTS

EXLSERVICE HOLDINGS, INC.

CONSOLIDATED BALANCE SHEETS

(In thousands, except share and per share amounts)

	September 30, 2013			December 31, 2012
	(Unaudited)			(Recasted)
Assets
Current assets:
Cash and cash equivalents	$	132,393		$	103,037
Short-term investments		6,154			6,137
Restricted cash		527			573
Accounts receivable, net		74,054			72,443
Prepaid expenses		3,303			5,072
Deferred tax assets, net		6,353			7,460
Advance income tax, net		2,717			4,317
Other current assets		12,146			7,065
Total current assets		237,647			206,104
Fixed assets, net		31,690			39,356
Restricted cash		3,426			3,752
Deferred tax assets, net		13,978			14,123
Intangible assets, net		35,621			40,711
Goodwill		107,058			110,948
Other assets		17,348			20,860
Total assets	$	446,768		$	435,854
Liabilities and Stockholders’ Equity
Current liabilities:
Accounts payable	$	2,197		$	3,604
Deferred revenue		5,395			7,922
Accrued employee cost		25,894			29,393
Accrued expenses and other current liabilities		32,484			31,737
Current portion of capital lease obligations		1,129			1,685
Total current liabilities		67,099			74,341
Capital lease obligations, less current portion		1,533			2,679
Non-current liabilities		18,330			14,317
Total liabilities		86,962			91,337
Commitments and contingencies (See Note 15)
Preferred stock, $0.001 par value; 15,000,000 shares authorized, none issued		—			—
Stockholders’ equity:
Common stock, $0.001 par value; 100,000,000 shares authorized, 33,249,047 shares issued and 32,899,767 shares outstanding as of September 30, 2013 and 32,540,082 shares issued and 32,203,820 shares outstanding as of December 31, 2012		33			33
Additional paid-in-capital		209,344			195,248
Retained earnings		221,120			188,882
Accumulated other comprehensive loss		(67,278	)		(36,647	)
Total stockholders’ equity including shares held in treasury		363,219			347,516
Less: 349,280 shares as of September 30, 2013 and 336,262 shares as of December 31, 2012, held in treasury, at cost		(3,413	)		(3,024	)
ExlService Holdings, Inc. stockholders’ equity		359,806			344,492
Non-controlling interest		—			25
Total stockholders’ equity		359,806			344,517
Total liabilities and stockholders’ equity	$	446,768		$	435,854

See accompanying notes.

3

EXLSERVICE HOLDINGS, INC.

CONSOLIDATED STATEMENTS OF INCOME

(Unaudited)

(In thousands, except share and per share amounts)

	Three months ended September 30,						Nine months ended September 30,
	2013			2012			2013			2012
Revenues	$	122,315		$	112,639		$	354,329		$	325,277
Cost of revenues (exclusive of depreciation and amortization)		72,049			68,650			218,892			201,367
Gross profit		50,266			43,989			135,437			123,910
Operating expenses:
General and administrative expenses		15,791			13,777			44,265			40,982
Selling and marketing expenses		8,993			7,009			27,884			22,502
Depreciation and amortization		5,969			6,333			18,843			18,732
Total operating expenses		30,753			27,119			90,992			82,216
Income from operations		19,513			16,870			44,445			41,694
Other income/(expense):
Foreign exchange loss		(2,508	)		(1,345	)		(3,126	)		(2,367	)
Interest and other income, net		465			507			1,761			1,321
Income before income taxes		17,470			16,032			43,080			40,648
Income tax provision		4,230			4,329			10,842			10,975
Net income	$	13,240		$	11,703		$	32,238		$	29,673
Earnings per share:
Basic	$	0.40		$	0.36		$	0.98		$	0.93
Diluted	$	0.39		$	0.35		$	0.95		$	0.90
Weighted-average number of shares used in computing earnings per share:
Basic		32,907,281			32,154,001			32,737,267			31,857,909
Diluted		33,955,445			33,283,854			33,859,525			33,055,857

See accompanying notes.

4

EXLSERVICE HOLDINGS, INC.

CONSOLIDATED STATEMENTS OF COMPREHENSIVE INCOME/(LOSS)

(Unaudited)

(In thousands)

	Three months ended September 30,					Nine months ended September 30,
	2013			2012		2013			2012
Net income	$	13,240		$	11,703	$	32,238		$	29,673
Other comprehensive (loss)/gain:
Unrealized (loss)/gain on effective cash flow hedges, net of taxes of ($1,359), $2,468, ($3,048) and $978, respectively		(4,851	)		7,512		(12,138	)		3,881
Foreign currency translation adjustment		(7,588	)		8,035		(21,194	)		1,580
Reclassification adjustments
Realized loss on cash flow hedges, net of taxes of $422, $460, $1,211 and $1,892, respectively(1)		910			1,558		2,619			5,389
Retirement benefits, net of taxes of $7, $6, $24 and $20, respectively(2)		25			24		82			74
Total other comprehensive (loss)/gain		(11,504	)		17,129		(30,631	)		10,924
Total comprehensive income	$	1,736		$	28,832	$	1,607		$	40,597

(1) These are reclassified to net income and are included in the foreign exchange loss in the unaudited consolidated statements of income. See Note 7 to the unaudited consolidated financial statements.

(2) These are reclassified to net income and are included in the computation of net periodic pension costs in the unaudited consolidated statements of income. See Note 10 to the unaudited consolidated financial statements.

See accompanying notes.

5

EXLSERVICE HOLDINGS, INC.

CONSOLIDATED STATEMENTS OF CASH FLOW

(Unaudited)

(In thousands)

	Nine months ended September 30,
	2013			2012
Cash flows from operating activities:
Net income	$	32,238		$	29,673
Adjustments to reconcile net income to net cash provided by operating activities:
Depreciation and amortization		18,843			18,732
Stock-based compensation expense		9,472			7,329
Amortization of debt issuance cost		114			114
Non-employee stock options		—			32
Unrealized foreign exchange (gain)/loss		(7,792	)		555
Loss on sale of a business unit		190			—
Deferred income taxes		1,829			2,058
Non-controlling interest		2			1
Change in operating assets and liabilities:
Restricted cash		(68	)		(122	)
Accounts receivable		(1,459	)		(9,709	)
Prepaid expenses and other current assets		(3,962	)		(4,717	)
Accounts payable		(1,163	)		(210	)
Deferred revenue		(2,521	)		(3,117	)
Accrued employee cost		(3,343	)		(1,448	)
Accrued expenses and other liabilities		(1,853	)		(447	)
Advance income tax, net		2,474			2,775
Other assets		1,229			1,857
Net cash provided by operating activities		44,230			43,356
Cash flows from investing activities:
Purchase of fixed assets		(11,735	)		(17,008	)
Business acquisition		(1,183	)		—
Purchase of short-term investments		(1,692	)		(9,678	)
Proceeds from redemption of short-term investments		1,016			10,690
Net cash used for investing activities		(13,594	)		(15,996	)
Cash flows from financing activities:
Principal payments on capital lease obligations		(1,230	)		(1,260	)
Payment for purchase of non-controlling interest		(27	)		—
Acquisition of treasury stock		(389	)		(331	)
Proceeds from exercise of stock options		4,624			8,869
Net cash provided by financing activities		2,978			7,278
Effect of exchange rate changes on cash and cash equivalents		(4,258	)		1,548
Net increase in cash and cash equivalents		29,356			36,186
Cash and cash equivalents, beginning of period		103,037			82,393
Cash and cash equivalents, end of period	$	132,393		$	118,579

See accompanying notes.

6

EXLSERVICE HOLDINGS, INC.

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

September 30, 2013

(Unaudited)

(In thousands, except share and per share amounts)

1. Organization and Basis of Presentation

Organization

ExlService Holdings, Inc. (“ExlService Holdings”) is organized as a corporation under the laws of the State of Delaware. ExlService Holdings, together with its subsidiaries (collectively, the “Company”), is a leading provider of outsourcing and transformation services. The Company’s clients are located principally in the U.S. and the U.K.

Basis of Presentation

The unaudited interim consolidated financial statements have been prepared in accordance with U.S. generally accepted accounting principles (“US GAAP”) for interim financial information, the instructions to Form 10-Q and Article 10 of Regulation S-X. Accordingly, they do not include all of the information and footnotes required by US GAAP for annual financial statements and therefore should be read in conjunction with the audited consolidated financial statements and footnotes thereto included in the Company’s Annual Report on Form 10-K for the fiscal year ended December 31, 2012.

The unaudited interim consolidated financial statements reflect all adjustments (of a normal and recurring nature) that management considers necessary for a fair presentation of such statements for the interim periods presented. The unaudited consolidated statements of income for the interim periods presented are not necessarily indicative of the results for the full year or for any subsequent period.

2. Summary of Significant Accounting Policies

Principles of Consolidation

The accompanying unaudited consolidated financial statements include the financial statements of ExlService Holdings and all of its subsidiaries. All intercompany balances and transactions have been eliminated in consolidation.

The non-controlling interest as on December 31, 2012 represented the minority partner’s interest in the operation of exl Service.com (India) Private Limited (“Exl India”) and the profits associated with the minority partner’s interest in those operations in the consolidated balance sheet and the consolidated statements of income. During the three months ended September 30, 2013, the Company purchased the entire non-controlling interest from the minority partner for an insignificant amount. The non-controlling interest expenses in these operations for the three and nine months ended September 30, 2013 and 2012 were insignificant and are included under general and administrative expenses in the unaudited consolidated statements of income.

Use of Estimates

The preparation of the unaudited consolidated financial statements in conformity with US GAAP requires management to make estimates and assumptions that affect the reported amounts of assets and liabilities and disclosure of contingent assets and liabilities at the date of the unaudited consolidated financial statements and the unaudited consolidated statements of income during the reporting period. Estimates are based upon management’s best assessment of the current business environment. Actual results could differ from those estimates. The significant estimates and assumptions that affect the financial statements include, but are not limited to, allowance for doubtful receivables, service tax receivables, assets and obligations related to employee benefit plans, deferred tax valuation allowances, income-tax uncertainties and other contingencies, valuation of derivative financial instruments, stock-based compensation expense, depreciation and amortization periods, purchase price allocation, recoverability of long-term assets including goodwill and intangibles, and estimates to complete fixed price contracts.

7

EXLSERVICE HOLDINGS, INC.

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS—(continued)

September 30, 2013

(Unaudited)

(In thousands, except share and per share amounts)

Recent Accounting Pronouncements

In December 2011, the Financial Accounting Standards Board (“FASB”) issued Accounting Standard Update (ASU) No. 2011-11, “Disclosures about Offsetting Assets and Liabilities,” (ASU No. 2011-11) which is effective for annual reporting periods beginning on or after January 1, 2013, and interim periods within those annual periods. This authoritative guidance was issued to enhance disclosure requirements on offsetting financial assets and liabilities. The new rules require companies to disclose both gross and net information about instruments and transactions eligible for offset in the statement of financial position, as well as instruments and transactions subject to a netting arrangement. In January 2013, the FASB further issued ASU No. 2013-01, “Clarifying the Scope of Disclosures about Offsetting Assets and Liabilities” to address implementation issues surrounding the scope of ASU No. 2011-11 and to clarify the scope of the offsetting disclosures and address any unintended consequences. The adoption of this guidance from January 2013 did not have a material impact on the Company’s unaudited consolidated financial statements.

In July 2012, the FASB issued ASU No. 2012-02, “Testing Indefinite-Lived Intangible Assets for Impairment,” (ASU No. 2012-02) which simplifies the guidance for testing the impairment of indefinite-lived intangible assets other than goodwill. Examples of intangible assets subject to the guidance include indefinite-lived trademarks, licenses and distribution rights. The amendment provides the option to first assess qualitative factors to determine whether it is necessary to perform the quantitative impairment test. Under the option, an entity is no longer required to calculate the fair value of an indefinite-lived intangible asset unless the entity determines, based on a qualitative assessment, that it is more likely than not that its fair value is less than its carrying amount. This amendment is effective for fiscal years beginning after September 15, 2012, with early adoption permitted. The adoption of this standard did not have a material impact on the Company’s unaudited consolidated financial statements.

In October 2012, the FASB issued ASU No. 2012-04, “Technical Corrections and Improvements,” (ASU No. 2012-04) which makes technical corrections and improvements to a variety of topics in the FASB Accounting Standards Codification (the “Codification”). The changes include source literature amendments, guidance clarification, reference corrections and relocated guidance. The ASU also includes conforming amendments to the Codification to reflect ASC 820’s fair value measurement and disclosure requirements. The adoption of this standard effective January 1, 2013 did not have a material impact on the Company’s unaudited consolidated financial statements.

In February 2013, the FASB issued ASU No. 2013-02,“Reporting of Amounts Reclassified out of Accumulated Other Comprehensive Income” (ASU No. 2013-02). Under ASU No. 2013-02, an entity is required to provide information about the amounts reclassified out of accumulated other comprehensive income (“AOCI”) by component. In addition, an entity is required to present, either on the face of the financial statements or in the notes, significant amounts reclassified out of AOCI by the respective line items of net income, but only if the amount reclassified is required to be reclassified in its entirety in the same reporting period. For amounts that are not required to be reclassified in their entirety to net income, an entity is required to cross-reference to other disclosures that provide additional details about those amounts. ASU No. 2013-02 does not change the current requirements for reporting net income or other comprehensive income in the financial statements. ASU No. 2013-02 became effective from January 1, 2013 and the new guidance did not have any material impact on the Company’s unaudited consolidated financial statements.

In March 2013, the FASB issued ASU No. 2013-05, “Parent’s Accounting for the Cumulative Translation Adjustment upon Derecognition of Certain subsidiaries or Groups of Assets within a Foreign Entity or of an Investment in a Foreign Entity” (ASU 2013-05). It applies to the release of the currency translation adjustment into net income when a parent either sells a part of all of its investment in a foreign entity or no longer holds a controlling financial interest in a subsidiary or group of assets that is a nonprofit activity or a business within a foreign entity. For public entities, the amendments are effective for fiscal years and interim reporting periods beginning after December 15, 2013. The Company is currently assessing the impact, if any, on its unaudited consolidated financial statements.

8

EXLSERVICE HOLDINGS, INC.

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS—(continued)

September 30, 2013

(Unaudited)

(In thousands, except share and per share amounts)

In July 2013, the FASB issued ASU No. 2013-11, “Presentation of an Unrecognized Tax Benefit When a Net Operating Loss Carryforward, a Similar Tax Loss, or a Tax Credit Carryforward Exists” (ASU No. 2013-11). The provisions of the rule require an unrecognized tax benefit to be presented as a reduction to a deferred tax asset in the financial statements for a net operating loss carryforward, a similar tax loss, or a tax credit carryforward except in circumstances when the carryforward or tax loss is not available at the reporting date under the tax laws of the applicable jurisdiction to settle any additional income taxes or the tax law does not require the entity to use, and the entity does not intend to use, the deferred tax asset for such purposes. When those circumstances exist, the unrecognized tax benefit should be presented in the financial statements as a liability and should not be combined with deferred tax assets. The new financial statement presentation provisions relating to this update are prospective and effective for interim and annual periods beginning after December 15, 2013, with early adoption permitted. The Company is currently assessing the impact, if any, on its unaudited consolidated financial statements.

Accrued expenses and other current liabilities

Accrued expenses and other current liabilities consist of the following:

	September 30, 2013		December 31, 2012
Accrued expenses	$	16,501	$	20,134
Derivative instruments		11,680		6,403
Other current liabilities		4,303		5,200
Accrued expenses and other current liabilities	$	32,484	$	31,737

Non-current liabilities

Non-current liabilities consist of the following:

	September 30, 2013		December 31, 2012
Derivative instruments	$	8,084	$	3,458
Unrecognized tax benefits		2,513		2,680
Deferred rent		4,986		4,631
Retirement benefits		2,594		2,380
Other non-current liabilities		153		1,168
Non-current liabilities	$	18,330	$	14,317

3. Earnings Per Share

Basic earnings per share is computed by dividing net income to common stockholders by the weighted average number of common shares outstanding during each period. Diluted earnings per share is computed using the weighted average number of common shares plus the potentially dilutive effect of common stock equivalents issued and outstanding at the reporting date, using the treasury stock method. Stock options, restricted stock and restricted stock units that are anti-dilutive are excluded from the computation of weighted average shares outstanding.

9

EXLSERVICE HOLDINGS, INC.

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS—(continued)

September 30, 2013

(Unaudited)

(In thousands, except share and per share amounts)

The following table sets forth the computation of basic and diluted earnings per share:

	Three months ended September 30,				Nine months ended September 30,
	2013		2012		2013		2012
Numerators:
Net income	$	13,240	$	11,703	$	32,238	$	29,673
Denominators:
Basic weighted average common shares outstanding		32,907,281		32,154,001		32,737,267		31,857,909
Dilutive effect of share based awards		1,048,164		1,129,853		1,122,258		1,197,948
Diluted weighted average common shares outstanding		33,955,445		33,283,854		33,859,525		33,055,857
Earnings per share:
Basic	$	0.40	$	0.36	$	0.98	$	0.93
Diluted	$	0.39	$	0.35	$	0.95	$	0.90
Weighted average common shares considered anti-dilutive in computing diluted earnings per share		219,189		412,873		242,269		430,309

4. Segment Information

The Company is organized around its outsourcing services and transformation services segments. The Company’s October 2012 acquisition of Landacorp, Inc. (“Landacorp”) is classified within the outsourcing services segment. See note 5 for further details regarding the acquisition of Landacorp (the “Landacorp Acquisition”).

The chief operating decision maker generally reviews financial information at the consolidated statement of income level but does not review any information except for revenues and cost of revenues of the individual segments. Therefore, the Company does not allocate or evaluate operating expenses, interest expense or income, capital expenditures, and income taxes to its operating segments. Consequently, it is not practical to show assets, capital expenditures, depreciation or amortization by segment.

Revenues and cost of revenues for each of the three months ended September 30, 2013 and 2012 for the Company’s outsourcing services and transformation services segments, respectively, are as follows:

	Three months ended September 30, 2013							Three months ended September 30, 2012
	Outsourcing Services		Transformation Services		Total			Outsourcing Services		Transformation Services		Total
Revenues	$	99,672	$	22,643	$	122,315		$	91,984	$	20,655	$	112,639
Cost of revenues (exclusive of depreciation and amortization)		56,531		15,518		72,049			55,658		12,992		68,650
Gross profit	$	43,141	$	7,125	$	50,266		$	36,326	$	7,663	$	43,989
Operating expenses						30,753							27,119
Other income/(expense)						(2,043	)						(838	)
Income tax provision						4,230							4,329
Net income					$	13,240						$	11,703

10

EXLSERVICE HOLDINGS, INC.

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS—(continued)

September 30, 2013

(Unaudited)

(In thousands, except share and per share amounts)

Revenues and cost of revenues for each of the nine months ended September 30, 2013 and 2012 for the Company’s outsourcing services and transformation services segments, respectively, are as follows:

	Nine months ended September 30, 2013							Nine months ended September 30, 2012
	Outsourcing Services		Transformation Services		Total			Outsourcing Services		Transformation Services		Total
Revenues	$	294,573	$	59,756	$	354,329		$	270,640	$	54,637	$	325,277
Cost of revenues (exclusive of depreciation and amortization)		175,490		43,402		218,892			166,637		34,730		201,367
Gross profit	$	119,083	$	16,354	$	135,437		$	104,003	$	19,907	$	123,910
Operating expenses						90,992							82,216
Other income/(expense)						(1,365	)						(1,046	)
Income tax provision						10,842							10,975
Net income					$	32,238						$	29,673

5. Business Combinations, Goodwill and Intangible Assets

On October 12, 2012, the Company acquired Landacorp, a leading provider of healthcare solutions and technology. Landacorp has more than 50 million lives under management on its software platforms and has developed services and technology solutions that share vital clinical data with payers, providers, plan participants and accountable care organizations. The Landacorp Acquisition furthers the Company’s strategic intent to continue investing in the healthcare domain and strengthen its capabilities to serve the U.S. healthcare industry and continue to invest in building processes, analytics and platform capabilities in its focused verticals. Accordingly, the Company paid a premium for the acquisition which is being reflected in the goodwill recognized from the purchase price allocation of the total purchase consideration paid by the Company.

The total purchase price of the acquisition is as follows:

Enterprise Value	$	37,500
Add: Working capital adjustments*		1,183
Total purchase price	$	38,683

* Paid in January 2013.

After the December 31, 2012 consolidated financial statements were issued, the Company received further information including a revised valuation report from a third party valuation firm with respect to the Landacorp Acquisition. After considering the results of the additional information, the Company revised its estimates related to certain of its acquired intangibles and other assets as of the date of acquisition as follows:

11

EXLSERVICE HOLDINGS, INC.

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS—(continued)

September 30, 2013

(Unaudited)

(In thousands, except share and per share amounts)

	Revised Allocation		Initial Allocation
Assets
Identifiable intangible assets:
Customer relationships	$	5,664	$	7,095
Developed technology		3,881		5,313
Trade names		601		549
Net tangible assets		9,261		10,727
Goodwill		19,276		14,999
Total purchase price	$	38,683	$	38,683

This revision did not have a material impact on the Company’s consolidated earnings for the year ended December 31, 2012. As required by the accounting guidance for business combinations, this adjustment was recorded by the Company retrospectively as of the acquisition date resulting in changes to the preliminary amounts as set forth in the Company’s December 31, 2012 consolidated balance sheet included in its Annual Report on Form 10-K for the year ended December 31, 2012.

Goodwill

The following table sets forth details of the Company’s goodwill balance as of September 30, 2013:

	Outsourcing Services			Transformation Services		Total
Balance at January 1, 2012	$	75,502		$	16,785	$	92,287
Goodwill arising from Landacorp acquisition		19,276			—		19,276
Purchase accounting adjustments(1)		422			—		422
Currency translation adjustments		(1,037	)		—		(1,037	)
Balance at December 31, 2012	$	94,163		$	16,785	$	110,948
Currency translation adjustments		(3,640	)		—		(3,640	)
Allocation on sale of a business unit(2)		(250	)		—		(250	)
Balance at September 30, 2013	$	90,273		$	16,785	$	107,058

(1) Relates to the acquisition of Business Process Outsourcing Inc. (“OPI”) on May 31, 2011 (the “OPI Acquisition”) pertaining to service tax receivables included under “other current assets” in the consolidated balance sheet as of December 31, 2011.

(2) Relates to the sale of a business unit (acquired with the OPI acquisition) during the three months ended September 30, 2013. The net loss recognized from the sale of this business unit is $190 and is included under “other income/ (expense)” in the consolidated statements of income for the three months and nine months ended September 30, 2013.

12

EXLSERVICE HOLDINGS, INC.

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS—(continued)

September 30, 2013

(Unaudited)

(In thousands, except share and per share amounts)

Intangible Assets

Information regarding the Company’s intangible assets is as follows:

	As of September 30, 2013
	Gross Carrying Amount		Accumulated Amortization			Net Carrying Amount
Customer relationships	$	38,602	$	(11,107	)	$	27,495
Leasehold benefits		2,947		(1,366	)		1,581
Developed technology		6,014		(1,266	)		4,748
Non-compete agreements		1,316		(1,316	)		—
Trade names and trademarks		3,322		(1,525	)		1,797
	$	52,201	$	(16,580	)	$	35,621

	As of December 31, 2012
	Gross Carrying Amount		Accumulated Amortization			Net Carrying Amount
Customer relationships	$	38,728	$	(7,832	)	$	30,896
Leasehold benefits		3,355		(1,213	)		2,142
Developed technology		6,013		(683	)		5,330
Non-compete agreements		1,316		(1,316	)		—
Trade names and trademarks		3,322		(979	)		2,343
	$	52,734	$	(12,023	)	$	40,711

Amortization expense for the three months ended September 30, 2013 and 2012 was $1,534 and $1,324, respectively. Amortization expense for the nine months ended September 30, 2013 and 2012 was $4,764 and $4,083, respectively. The weighted average life of intangible assets was 8.8 years for customer relationships, 6.8 years for leasehold benefits, 8.0 years for developed technology, 1.5 years for non-compete agreements and 3.5 years for trade names and trademarks excluding indefinite life trade names and trademarks. The Company had $900 of indefinite life trade names and trademarks as of September 30, 2013 and December 31, 2012.

Estimated amortization of intangible assets during the year ending September 30,
2014	$	5,938
2015	$	5,538
2016	$	5,538
2017	$	5,530
2018	$	5,413

13

EXLSERVICE HOLDINGS, INC.

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS—(continued)

September 30, 2013

(Unaudited)

(In thousands, except share and per share amounts)

6. Fair Value Measurements

Assets and Liabilities Measured at Fair Value

The following table sets forth the Company’s assets and liabilities that were accounted for at fair value on a recurring basis as of September 30, 2013 and December 31, 2012. The table excludes short-term investments, accounts receivable, accounts payable and accrued expenses for which fair values approximate their carrying amounts.

As of September 30, 2013	Level 1		Level 2		Level 3		Total
Assets
Money market and mutual funds	$	96,781	$	—	$	—	$	96,781
Derivative financial instruments		—		603		—		603
Total	$	96,781	$	603	$	—	$	97,384
Liabilities
Derivative financial instruments	$	—	$	19,764	$	—	$	19,764
Total	$	—	$	19,764	$	—	$	19,764
As of December 31, 2012	Level 1		Level 2		Level 3		Total
Assets
Money market and mutual funds	$	64,766	$	—	$	—	$	64,766
Derivative financial instruments		—		1,730		—		1,730
Total	$	64,766	$	1,730	$	—	$	66,496
Liabilities
Derivative financial instruments		—		9,861		—	$	9,861
Total	$	—	$	9,861	$	—	$	9,861

Derivative Financial Instruments

The Company’s derivative financial instruments consist of foreign currency forward exchange contracts. Fair values for derivative financial instruments are based on independent sources including highly rated financial institutions and are classified as Level 2. See Note 7 for further details on Derivatives and Hedge Accounting.

7. Derivatives and Hedge Accounting

The Company uses derivative instruments and hedging transactions to mitigate exposure to foreign currency fluctuation risks associated with forecasted transactions denominated in certain foreign currencies and to minimize earnings and cash flow volatility associated with changes in foreign currency exchange rates. The Company’s derivative financial instruments are largely forward foreign exchange contracts that are designated effective and that qualify as cash flow hedges under ASC topic 815, “Derivatives and hedging” (ASC No. 815). The Company also uses derivatives consisting of foreign currency exchange contracts not designated as hedging instruments under ASC No. 815 to hedge intercompany balances and other monetary assets or liabilities denominated in currencies other than the Company’s functional currency. The Company’s primary exchange rate exposure is with the Indian Rupee, U.K. pound sterling and the Philippine peso. The Company also has exposure in Czech koruna and other local currencies in which it operates.

The Company had outstanding foreign exchange contracts totaling $262,454 and GBP 11,800 as of September 30, 2013 and totaling $221,255 and GBP 11,544 as of December 31, 2012. The Company estimates that approximately $11,430 of net derivative losses included in AOCI could be reclassified into earnings within the next twelve months based on exchange rates prevailing as of September 30, 2013. As of September 30, 2013, the maximum outstanding term of derivative instruments that hedge forecasted transactions was forty-five months.

14

EXLSERVICE HOLDINGS, INC.

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS—(continued)

September 30, 2013

(Unaudited)

(In thousands, except share and per share amounts)

The Company evaluates the hedge effectiveness at the time a contract is entered into as well as on an ongoing basis. If during this time a contract is deemed ineffective, the change in the fair value is recorded in the unaudited consolidated statements of income and is included in foreign exchange loss. For hedging positions that are discontinued because the forecasted transaction is not expected to occur by the end of the originally specified period, any related derivative amounts recorded in equity are reclassified to earnings. No significant amounts of gains or losses were reclassified from AOCI into earnings as a result of forecasted transactions that failed to occur during the three and nine months ended September 30, 2013 and 2012.

The following tables set forth the fair value of the foreign currency exchange contracts and their location on the unaudited consolidated financial statements:

Derivatives designated as hedging instruments

	September 30, 2013		December 31, 2012
Other current assets:
Foreign currency exchange contracts	$	250	$	980
Other assets:
Foreign currency exchange contracts	$	181	$	750
Accrued expenses and other current liabilities:
Foreign currency exchange contracts	$	11,680	$	6,249
Other non current liabilities:
Foreign currency exchange contracts	$	8,084	$	3,458

Derivatives not designated as hedging instruments:

	September 30, 2013		December 31, 2012
Other current assets:
Foreign currency exchange contracts	$	172	$	—
Accrued expenses and other current liabilities:
Foreign currency exchange contracts	$	—	$	154

15

EXLSERVICE HOLDINGS, INC.

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS—(continued)

September 30, 2013

(Unaudited)

(In thousands, except share and per share amounts)

The following tables set forth the effect of foreign currency exchange contracts on the unaudited consolidated statements of income for the three months ended September 30, 2013 and 2012:

Derivatives in Cash Flow Hedging Relationships	Amount of Gain/ (Loss)  Recognized in AOCI on Derivative (Effective Portion)					Location of  Gain/ (Loss) Reclassified from AOCI into Income (Effective Portion)		Amount of Gain/ (Loss) Reclassified from AOCI into Income (Effective Portion)						Location of  Gain/ (Loss) Recognized in Income on Derivative (Ineffective Portion and Amount Excluded from Effectiveness Testing)		Amount of Gain/ (Loss) Recognized in Income on  Derivative (Ineffective Portion and Amount Excluded from Effectiveness Testing)
	2013			2012				2013			2012					2013		2012
Foreign exchange contracts	$	(6,210	)	$	9,980		Foreign exchange loss	$	(1,332	)	$	(2,018	)		Foreign exchange loss	$	—	$	—

Derivatives not designated as Hedging Instruments	Location of  Gain/ (Loss) Recognized in Income on Derivatives		Amount of Gain/ (Loss) Recognized in Income on  Derivatives
			2013			2012
Foreign exchange contracts		Foreign exchange loss	$	(2,169	)	$	2,623

The following tables set forth the effect of foreign currency exchange contracts on the unaudited consolidated statements of income for the nine months ended September 30, 2013 and 2012:

Derivatives in Cash Flow Hedging Relationships	Amount of Gain/ (Loss) Recognized in AOCI on  Derivative (Effective Portion)					Location of  Gain/ (Loss) Reclassified from AOCI into Income (Effective Portion)		Amount of Gain/ (Loss) Reclassified from AOCI into Income (Effective Portion)						Location of  Gain/ (Loss) Recognized in Income on Derivative (Ineffective Portion and Amount Excluded from Effectiveness Testing)		Amount of Gain/ (Loss) Recognized in Income on  Derivative (Ineffective Portion and Amount Excluded from Effectiveness Testing)
	2013			2012				2013			2012					2013		2012
Foreign exchange contracts	$	(15,186	)	$	4,859		Foreign exchange loss	$	(3,830	)	$	(7,281	)		Foreign exchange loss	$	—	$	—

Derivatives not designated as Hedging Instruments	Location of  Gain/ (Loss) Recognized in Income on Derivatives		Amount of Gain/ (Loss)  Recognized in Income on Derivatives
			2013			2012
Foreign exchange contracts		Foreign exchange loss	$	(4,708	)	$	2,925

16

EXLSERVICE HOLDINGS, INC.

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS—(continued)

September 30, 2013

(Unaudited)

(In thousands, except share and per share amounts)

8. Fixed Assets

The components of fixed assets, net of accumulated depreciation, consisted of the following:

	September 30, 2013			December 31, 2012
				(Recasted)
Owned Assets:
Network equipment, computers and software	$	61,872		$	62,580
Buildings		1,271			1,447
Land		831			946
Leasehold improvements		22,370			23,919
Office furniture and equipment		10,247			10,695
Motor vehicles		591			638
Capital work in progress		1,200			1,707
		98,382			101,932
Less: Accumulated depreciation and amortization		(68,290	)		(65,581	)
	$	30,092		$	36,351
Assets under capital leases:
Network equipment, computers and software	$	107		$	361
Leasehold improvements		1,929			2,454
Office furniture and equipment		1,026			1,432
Motor vehicles		864			954
		3,926			5,201
Less: Accumulated depreciation and amortization		(2,328	)		(2,196	)
	$	1,598		$	3,005
Fixed assets, net	$	31,690		$	39,356

Depreciation and amortization expense excluding amortization of acquisition-related intangibles for the three months ended September 30, 2013 and 2012 was $4,435 and $5,009, respectively, and $14,079 and $14,649 for the nine months ended September 30, 2013 and 2012, respectively.

Capital work in progress represents advances paid toward acquisitions of fixed assets and the cost of fixed assets not yet ready to be placed in service.

9. Capital Structure

The Company has one class of common stock outstanding.

During the three months ended September 30, 2013, the Company did not acquire any shares of common stock from employees in connection with withholding tax payments related to the vesting of restricted stock. During the nine months ended September 30, 2013, the Company acquired 13,018 shares of common stock from employees in connection with withholding tax payments related to the vesting of restricted stock for a total consideration of $389. The purchase price of $29.89 per share was the average of the high and low price of the Company’s shares of common stock on the Nasdaq Global Select Market on the trading day prior to the vesting date of the shares of restricted stock.

During the three months ended September 30, 2012, the Company did not acquire any shares of common stock from employees in connection with withholding tax payments related to the vesting of restricted stock. During the nine months ended September 30, 2012, the Company acquired 12,865 shares of common stock, respectively from employees in connection with withholding tax payments related to the vesting of restricted stock for a total consideration of $331.

The shares acquired are held as treasury stock.

17

EXLSERVICE HOLDINGS, INC.

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS—(continued)

September 30, 2013

(Unaudited)

(In thousands, except share and per share amounts)

10. Employee Benefit Plans

The Company’s Gratuity Plans in India and the Philippines provide a lump-sum payment to vested employees on retirement or on termination of employment in an amount based on the respective employee’s salary and years of employment with the Company. Liabilities with regard to the Gratuity Plans are determined by actuarial valuation using the projected unit credit method. Current service costs for the Gratuity Plans are accrued in the year to which they relate. Actuarial gains or losses or prior service costs, if any, resulting from amendments to the plans are recognized and amortized over the remaining period of service of the employees.

Net gratuity cost includes the following components:

	Three months ended September 30,						Nine months ended September 30,
	2013			2012			2013			2012
Service cost	$	266		$	230		$	867		$	793
Interest cost		103			101			339			312
Expected return on plan assets		(38	)		(43	)		(125	)		(104	)
Actuarial loss		32			30			106			94
Net gratuity cost	$	363		$	318		$	1,187		$	1,095

The Gratuity Plans in India are partially funded and are managed and administered by Life Insurance Corporation of India and HDFC Standard Life Insurance Company. They calculate the annual contribution required to be made by the Company and manage the Gratuity Plans, including any required payouts. Fund managers manage these funds on a cash accumulation basis and declare interest retrospectively on March 31 of each year. The Company earned a return of approximately 9.5% on these Gratuity Plans for the year ended March 31, 2013.

Change in Plan Assets
Plan assets at January 1, 2013	$	2,201
Actual return		165
Effect of exchange rate changes		(280	)
Plan assets at September 30, 2013	$	2,086

The Company maintains the ExlService.com LLC. 401(k) Plan under Section 401(k) of the Internal Revenue Code of 1986, covering all eligible employees, as defined. The Company may make discretionary contributions of up to a maximum of 3% of employee compensation within certain limits. The Company has made provisions for contributions to the 401(k) Plan amounting to $370 and $245 during the three month periods ended September 30, 2013 and September 30, 2012, respectively, and $1,343 and $925 during the nine month periods ended September 30, 2013 and September 30, 2012, respectively, under the plans as applicable for these years.

During the three and nine month periods ended September 30, 2013 and 2012, the Company contributed the following amounts to various defined contribution plans on behalf of its employees in India, the Philippines, Romania, Bulgaria, Malaysia and the Czech Republic:

Three months ended September 30, 2013	$	1,289
Three months ended September 30, 2012	$	1,384
Nine months ended September 30, 2013	$	4,149
Nine months ended September 30, 2012	$	4,227

18

EXLSERVICE HOLDINGS, INC.

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS—(continued)

September 30, 2013

(Unaudited)

(In thousands, except share and per share amounts)

11. Leases

The Company finances its use of certain computer hardware, leasehold improvements, furniture, fixtures, office equipment and motor vehicles under various lease arrangements provided by financial institutions. Future minimum lease payments under these capital leases as of September 30, 2013 are as follows:

Year ending September 30,
2014	$	1,335
2015		1,041
2016		574
2017		49
Total minimum lease payments		2,999
Less: amount representing interest		337
Present value of minimum lease payments		2,662
Less: current portion		1,129
Long term capital lease obligation	$	1,533

The Company conducts its operations using facilities leased under non-cancelable operating lease agreements that expire at various dates. Future minimum lease payments under non-cancelable operating lease agreements expiring after more than twelve months are as follows:

Year ending September 30,
2014	$	8,419
2015		7,459
2016		4,608
2017		973
2018		728
2019 and thereafter		643
	$	22,830

The operating leases are subject to renewal periodically and have scheduled rent increases. The Company accounts for scheduled rent on a straight-line basis over the lease period. Rent expense under both cancelable and non-cancelable operating leases was $4,264 and $4,341 for the three months ended September 30, 2013 and 2012, respectively, and $13,049 and $13,325 for the nine months ended September 30, 2013 and 2012, respectively. Deferred rent as of September 30, 2013 and December 31, 2012 was $5,242 and $4,893, respectively, and is included under “Accrued expenses and other current liabilities” and “Non-current liabilities” in the consolidated balance sheets.

12. Income Taxes

The Company recorded income tax expense of $4,230 and $4,329 for the three months ended September 30, 2013 and 2012, respectively, and $10,842 and $10,975 for the nine months ended September 30, 2013 and 2012, respectively. The effective rate of taxes decreased from 27.0% during the three months ended September 30, 2012 to 24.2% during the three months ended September 30, 2013. The effective rate of taxes decreased from 27.0% during the nine months ended September 30, 2012 to 25.2% during the nine months ended September 30, 2013. The decrease in effective tax rate is primarily due to the extension of a one-year tax holiday period for one of the operating centers in the Philippines retroactively from May 2012, research and development expenses credit and certain other deductions, partially offset by the expiration of a portion of the tax holiday in our Bengaluru center in India as mentioned below.

The Company benefited from a four-year income tax holiday for one of its operations centers in the Philippines that expired in May 2012. The tax benefit was extendable by two successive one-year periods on fulfillment of certain performance and investment criteria. The Company fulfilled such obligations and extensions were granted by the Philippines Economic Zone Authority (“PEZA”) in February 2013 retroactively from May 2012 and in May 2013 for an additional one year which will expire in May 2014. Other operations centers in the

19

EXLSERVICE HOLDINGS, INC.

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS—(continued)

September 30, 2013

(Unaudited)

(In thousands, except share and per share amounts)

Philippines, which began operations in January 2012 and in May 2013, respectively, benefit from a separate four-year income tax holiday from the date of their starting operations that can be extended at PEZA’s discretion for two successive one-year periods. While the Company is reasonably certain that these benefits will continue to be available for the expected period, it is possible that such tax holidays or extensions may be conditioned or removed entirely due to changes in applicable legislation by the government of the Philippines. Should any of these events occur, the Company’s tax liability in the Philippines would likely increase.

The Company’s operations centers in Jaipur and Noida, India, which were established in Special Economic Zones (“SEZs”) in 2010, are eligible for tax incentives until 2020. As part of the OPI Acquisition, the Company also acquired operations centers in Bengaluru and Kochi, India that are also established in SEZs. The operations center in Bengaluru completed its first five years of operations on March 31, 2012 during which such operations were entitled to a 100% tax exemption on export profits. Under Indian tax regulations, the Bengaluru operations center is entitled to a 50% tax exemption on export profits for five years from April 1, 2012. The Company’s tax expense for the Bengaluru center increased after April 1, 2012 and will further increase after the expiration of the current five-year term in 2017. The Company also established a new operations center in Pune, India in June 2012 and in Kochi, India in May 2013, both of which are located in SEZs. The Company anticipates establishing additional operations centers in SEZs or other tax advantaged locations in the future.

Deferred tax assets and liabilities are recognized for future tax consequences attributable to temporary differences between the financial statement carrying values of assets and liabilities and their respective tax bases and operating loss carry forwards. At September 30, 2013 and December 31, 2012, the Company performed an analysis of the deferred tax asset valuation allowance for net operating loss carry forward for its domestic entities. Based on this analysis, the Company continues to carry a valuation allowance on the deferred tax assets on net operating loss carry forwards. Accordingly, the Company had recorded a valuation allowance of $665 each as of September 30, 2013 and December 31, 2012, respectively.

The Company’s Indian subsidiaries are liable to pay the Minimum Alternative Tax (“MAT”) under India’s domestic tax laws. As of September 30, 2013 and December 31, 2012, deferred income taxes related to the MAT were approximately $2,989 and $2,932, respectively, expiring through various years until 2024.

The Company’s provision for income taxes also includes the impact of provisions established for uncertain income tax positions determined in accordance with ASC No. 740, “Income Taxes,” as well as the related net interest. Tax exposures can involve complex issues and may require an extended resolution period. Although the Company believes that it has adequately reserved for its uncertain tax positions, no assurance can be given that the final tax outcome of these matters will not be different. The Company adjusts these reserves in light of changing facts and circumstances, such as the closing of a tax audit or the refinement of an estimate. To the extent that the final tax outcome of these matters differs from the amounts recorded, such differences will impact the provision for income taxes in the period in which such determination is made.

The following table summarizes the activity related to the gross unrecognized tax benefits from January 1, 2013 through September 30, 2013:

Balance as of January 1, 2013	$	3,019
Increases related to prior year tax positions		—
Decreases related to prior year tax positions		—
Increases related to current year tax positions		—
Decreases related to current year tax positions		—
Effect of exchange rate changes		(245	)
Balance as of September 30, 2013	$	2,774

The unrecognized tax benefits as of September 30, 2013 of $2,774, if recognized, would impact the effective tax rate. The unrecognized tax benefits may increase or decrease in the next twelve months depending on the Company’s tax positions.

20

EXLSERVICE HOLDINGS, INC.

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS—(continued)

September 30, 2013

(Unaudited)

(In thousands, except share and per share amounts)

The Company has recognized interest and penalties of $52 and $169 during the three and nine months ended September 30, 2013, respectively, which are included in the income tax provision in the consolidated statements of income.

13. Stock-Based Compensation

The following costs related to the Company’s stock-based compensation plan are included in the unaudited consolidated statements of income:

	Three months ended September 30,				Nine months ended September 30,
	2013		2012		2013		2012
Cost of revenue	$	660	$	330	$	2,058	$	1,571
General and administrative expenses		1,142		867		3,958		3,472
Selling and marketing expenses		1,165		674		3,456		2,286
Total(1)	$	2,967	$	1,871	$	9,472	$	7,329

(1) The Company, during the three and nine months period ended September 30, 2013, recognized an additional stock compensation expense of $854 as a result of modified vesting conditions on certain restricted stock units.

The fair value of each stock option granted to employees is estimated on the date of grant using the Black-Scholes option-pricing model with the following weighted average assumptions:

	Three months ended September 30,				Nine months ended September 30,
	2013		2012		2013			2012
Dividend yield		—		—		0	%		0	%
Expected life (years)		—		—		5.50			5.38
Risk free interest rate		—		—		0.87	%		0.97	%
Volatility		—		—		40	%		40	%

The estimated expected term of options granted has been based on historical experience, which is representative of the expected term of the options. Volatility has been calculated based on the volatility of the Company’s common stock and the volatility of stock of comparative companies. The risk-free interest rate that the Company uses in the option valuation model is based on U.S. treasury zero-coupon bonds with a remaining term similar to the expected term of the options.

The Company does not anticipate paying any cash dividends in the foreseeable future and therefore uses an expected dividend yield of zero in the option valuation model. The Company is required to estimate forfeitures at the time of grant and revise those estimates in subsequent periods if actual forfeitures differ from those estimates. The Company uses historical data to estimate pre-vesting option forfeitures and records stock-based compensation expense only for those awards that are expected to vest. All stock-based payment awards are amortized on a straight-line basis over the requisite service periods of the awards, which are generally the vesting periods.

21

EXLSERVICE HOLDINGS, INC.

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS—(continued)

September 30, 2013

(Unaudited)

(In thousands, except share and per share amounts)

Stock option activity under the Company’s stock plans is shown below:

	Number of Options			Weighted-Average Exercise Price		Aggregate Intrinsic Value		Weighted-Average Remaining Contractual  Life (Years)
Outstanding at December 31, 2012		2,454,634		$	15.30	$	27,554		6.38
Granted		14,301			26.76
Exercised		(412,726	)		11.20
Forfeited		(27,279	)		24.13
Outstanding at September 30, 2013		2,028,930		$	16.09	$	25,133		5.78
Vested and exercisable at September 30, 2013		1,461,044		$	13.66	$	21,649		5.12
Available for grant at September 30, 2013		1,813,144

The unrecognized compensation cost for unvested options as of September 30, 2013 was $3,252, which is expected to be expensed over a weighted average period of 1.93 years. The Company did not grant any options during the three months ended September 30, 2013 and 2012. The weighted-average fair value of options granted during the nine months ended September 30, 2013 and 2012 was $10.07 and $9.43, respectively. The total fair value of shares vested during the three months ended September 30, 2013 and 2012 was $541 and $409, respectively. The total fair value of shares vested during the nine months ended September 30, 2013 and 2012 was $2,865 and $2,757, respectively.

Restricted Stock and Restricted Stock Units

Restricted stock and restricted stock unit activity under the Company’s stock plans is shown below:

	Restricted Stock					Restricted Stock Units
	Number			Weighted-Average Intrinsic Value		Number			Weighted-Average Intrinsic Value
Outstanding at December 31, 2012*		5,207		$	17.58		1,025,911		$	21.36
Granted		—			—		508,630			29.48
Vested		(373	)		15.72		(287,866	)		20.10
Forfeited		(400	)		17.72		(78,778	)		24.76
Outstanding at September 30, 2013*		4,434		$	17.72		1,167,897		$	24.97

* Excludes 116,000 and 124,000 vested restricted stock units as of September 30, 2013 and December 31, 2012, respectively, for which the underlying common stock is yet to be issued.

As of September 30, 2013, unrecognized compensation cost of $21,735 is expected to be expensed over a weighted average period of 2.61 years.

22

EXLSERVICE HOLDINGS, INC.

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS—(continued)

September 30, 2013

(Unaudited)

(In thousands, except share and per share amounts)

14. Geographical Information

	Three months ended September 30,				Nine months ended September 30,
	2013		2012		2013		2012
Revenues
United States	$	91,995	$	80,949	$	259,769	$	234,514
United Kingdom		23,000		23,061		70,186		66,046
Rest of World		7,320		8,629		24,374		24,717
	$	122,315	$	112,639	$	354,329	$	325,277

	September 30, 2013		December 31, 2012
Fixed assets, net
India	$	20,274	$	29,539
United States		4,119		4,418
Philippines		6,589		4,363
Rest of World		708		1,036
	$	31,690	$	39,356

15. Commitments and Contingencies

Fixed Asset Commitments

As of September 30, 2013, the Company had committed to spend approximately $3,095 under agreements to purchase fixed assets. This amount is net of capital advances paid in respect of these purchases.

Other Commitments

Certain units of the Company’s Indian subsidiaries were established as 100% Export-Oriented units under the Software Technology Parks of India (“STPI”) scheme promulgated by the Government of India, which provided the Company with certain incentives on imported and indigenous capital goods on fulfillment of certain conditions. Although the corporate tax incentives under the STPI scheme are no longer available to the Company, the units are required to fulfill such conditions for a limited time. In the event that these units are unable to meet the prescribed conditions over the specified period, the Company may be required to refund those incentives along with penalties and fines. The Company’s management believes, however, that these units have in the past satisfied and will continue to satisfy the required conditions.

The Company’s operations centers in the Philippines are registered with PEZA. The registration provides the Company with certain fiscal incentives on the import of capital goods and requires Exl Philippines to meet certain performance and investment criteria. The Company’s management believes that these centers have in the past satisfied and will continue to satisfy the required criteria.

Contingencies

U.S. and Indian transfer pricing regulations require that any international transaction involving associated enterprises be at an arm’s-length price. Accordingly, the Company determines the appropriate pricing for the international transactions among its associated enterprises on the basis of a detailed functional and economic analysis involving benchmarking against transactions among entities that are not under common control. The tax authorities have jurisdiction to review this arrangement and in the event that they determine that the transfer price applied was not appropriate, the Company may incur increased tax liability, including accrued interest and penalties. The Company is currently involved in disputes with the Indian tax authorities over the application of some of its transfer pricing policies for some of its subsidiaries. Further, the Company and its U.S. subsidiary ExlService.com, LLC. are engaged in tax litigation with the income-tax authorities in India on the issue of permanent establishment.

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EXLSERVICE HOLDINGS, INC.

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS—(continued)

September 30, 2013

(Unaudited)

(In thousands, except share and per share amounts)

The aggregate disputed amount demanded by Indian tax authorities from the Company related to its transfer pricing issues for various years ranging from tax years 2003 to 2009 and its permanent establishment issues ranging from tax years 2003 to 2007 as of September 30, 2013 and December 31, 2012 is $14,815 and $18,624, respectively, of which the Company has already made payments or provided bank guarantees to the extent of $12,927 and $14,715, respectively. Amounts paid as deposits in respect of such assessments aggregating to $10,811 and $12,307 as of September 30, 2013 and December 31, 2012, respectively, are included in “Other assets” and amounts deposited for bank guarantees aggregating to $2,116 and $2,408 as of September 30, 2013 and December 31, 2012, respectively, are included in “Restricted cash” in the non-current assets section of the Company’s consolidated balance sheets as of September 30, 2013 and December 31, 2012.

Based on advice from its Indian tax advisors, the facts underlying its position and its experience with these types of assessments, the Company believes that the probability that the Company will ultimately be found liable for these assessments is remote and accordingly has not accrued any amount with respect to these matters in its consolidated financial statements. The Company does not expect any impact from these assessments on its future income tax expense. It is possible that the Company might receive similar orders or assessments from tax authorities for subsequent years. Even if these disputes are resolved, the Indian tax authorities may still serve additional orders or assessments.

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ITEM 2. MANAGEMENT’S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS

You should read the following discussion in connection with our unaudited consolidated financial statements and the related notes included elsewhere in this Quarterly Report on Form 10-Q and our audited consolidated financial statements and the related notes included in our Annual Report on Form 10-K for the fiscal year ended December 31, 2012. Some of the statements in the following discussion are forward looking statements. See “Forward Looking Statements.” Dollar amounts within Item 2 are presented as actual dollar amounts.

Forward Looking Statements

This Quarterly Report on Form 10-Q, and oral statements made from time to time by our representatives, may contain forward looking statements. You should not place undue reliance on these statements because they are subject to numerous uncertainties and factors relating to our operations and business environment, all of which are difficult to predict and many of which are beyond our control. Forward looking statements include information concerning our possible or assumed future results of operations and the impact of the termination of the Services Agreement (as defined below) with Travelers (as defined below). These statements may also include those with words such as “may,” “will,” “should,” “believe,” “expect,” “anticipate,” “intend,” “plan,” “estimate” or similar expressions. These statements are based on assumptions that we have made in light of our experience in the industry as well as our perceptions of historical trends, current conditions, expected future developments and other factors we believe are appropriate under the circumstances. As you read and consider this Quarterly Report on Form 10-Q, you should understand that these statements are not guarantees of performance or results. They involve known and unknown risks, uncertainties and assumptions. Although we believe that these forward looking statements are based on reasonable assumptions, you should be aware that many factors could affect our actual financial results or results of operations and could cause actual results to differ materially from those in the forward looking statements. These factors include but are not limited to:

• our dependence on a limited number of clients in a limited number of industries;

• uncertainty regarding the impact of the termination of the Services Agreement with Travelers, the process for the transition of the Travelers services away from our facilities and our ability to re-deploy personnel and infrastructure to other clients;

• worldwide political, economic or business conditions;

• negative public reaction in the U.S. or elsewhere to offshore outsourcing;

• fluctuations in our earnings;

• our ability to attract and retain clients;

• our ability to successfully consummate or integrate strategic acquisitions;

• restrictions on immigration;

• our ability to hire and retain enough sufficiently trained employees to support our operations;

• our ability to grow our business or effectively manage growth and international operations;

• increasing competition in our industry;

• telecommunications or technology disruptions;

• regulatory, legislative and judicial developments, including changes to or the withdrawal of governmental fiscal incentives;

• technological innovation;

• political or economic instability in the geographies in which we operate;

• unauthorized disclosure of sensitive or confidential client and customer data; and

• adverse outcome of our disputes with the Indian tax authorities.

These and other factors are more fully discussed elsewhere in this Quarterly Report on Form 10-Q. These and other risks could cause actual results to differ materially from those implied by forward looking statements in this Quarterly Report on Form 10-Q.

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The forward looking statements made by us in this Quarterly Report on Form 10-Q, or elsewhere, speak only as of the date on which they were made. New risks and uncertainties come up from time to time, and it is impossible for us to predict those events or how they may affect us. We have no obligation to update any forward looking statements in this Quarterly Report on Form 10-Q after the date of this Quarterly Report on Form 10-Q, except as required by federal securities laws.

Executive Overview

We are a leading provider of outsourcing and transformation services and focus on providing our clients with a positive business impact and enhancing their long term financial value. We customize our services to improve the economics of business performance and transform organizations to be leaner and more flexible. Our outsourcing services provide front-, middle- and back-office processing for our clients, who are primarily Global 1000 Companies. We also offer a number of transformation services including decision analytics, finance transformation and operations and process excellence consulting.

Our global delivery network, comprising highly trained industry and process specialists across the United States, Europe and Asia, is a key asset. We operate sixteen operations centers in India, six operations centers in the U.S., three operations centers in the Philippines and, one operations center in each of Bulgaria, Romania, Malaysia and the Czech Republic.

For the three months ended September 30, 2013, we had total revenues of $122.3 million compared to total revenues of $112.6 million for the three months ended September 30, 2012, an increase of $9.7 million or 8.6%. Revenues from outsourcing services increased from $92.0 million for the three months ended September 30, 2012, to $99.7 million for the three months ended September 30, 2013. Revenues from transformation services increased from $20.6 million for the three months ended September 30, 2012 to $22.6 million for the three months ended September 30, 2013.

For the nine months ended September 30, 2013, we had total revenues of $354.3 million compared to total revenues of $325.3 million for the nine months ended September 30, 2012, an increase of $29.0 million or 8.9%. Revenues from outsourcing services increased from $270.6 million for the nine months ended September 30, 2012, to $294.6 million for the nine months ended September 30, 2013. Revenues from transformation services increased from $54.7 million for the nine months ended September 30, 2012 to $59.8 million for the nine months ended September 30, 2013.

We serve clients mainly in the U.S. and the U.K., with these two regions generating 75.2% and 18.8%, respectively, of our total revenues for the three months ended September 30, 2013 and 71.9% and 20.5%, respectively, of our total revenues for the three months ended September 30, 2012. For the nine months ended September 30, 2013, these two regions generated 73.3% and 19.8%, respectively, of our total revenues and 72.1% and 20.3%, respectively, of our total revenues for the nine months ended September 30, 2012.

For the three months ended September 30, 2013 and 2012, total revenues from our top ten clients accounted for 57.1% and 60.8% of our total revenues, respectively. For the nine months ended September 30, 2013 and 2012, total revenues from our top ten clients accounted for 58.8% and 60.0% of our total revenues, respectively. None of our clients accounted for more than 10% of our total revenues during the three and nine months ended September 30, 2013 compared to none during the three months ended September 30, 2012 and one during the nine months ended September 30, 2012. Although we are continually increasing and diversifying our customer base, we expect in the near future that a significant portion of our revenue will continue to be contributed by a limited number of large clients.

We derived revenues from eight and eighteen new clients for our services in the three and nine months ended September 30, 2013, respectively, compared to five and twenty five new clients for our services in the three and nine months ended September 30, 2012, respectively. Another two clients acquired during the quarter ended September 30, 2013 did not generate any revenues but are expected to start generating revenues next quarter.

As previously discussed, on November 1, 2013, we received a notice of termination from The Travelers Indemnity Company (“Travelers”) pursuant to Section 19.2 of the Professional Services Agreement, dated as of March 7, 2006, between us and Travelers (as amended from time to time, the “Services Agreement”).

Travelers represented 9.6% and 9.7% of our total revenues for the three and nine months ended September 30, 2013, respectively. We expect that this termination will not have a material impact on calendar year 2013 revenues and estimate a reduction in 2014 revenues of $14 million to $28 million, although transition plans have not been discussed by the parties. Under the Services Agreement, we must provide, for up to eighteen (18) months from the termination date, certain disentanglement services at our expense. We are confident in our ability to redeploy the employee resources and physical infrastructure based on our expected growth and expansion. As such, we do not expect any employee layoffs due to the termination.

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Our Business

EXL is organized into two business segments: Outsourcing Services and Transformation Services. We market our services to our existing and prospective clients through our sales and client management teams, which are aligned by key industry verticals and cross-industry domains such as finance and accounting. Our sales and client management teams operate from the U.S. and Europe.

Outsourcing Services: We provide our clients with a range of outsourcing services principally in the insurance, healthcare, utilities, banking and financial services, travel, and transportation and logistics sectors, as well as cross-industry outsourcing services, such as finance and accounting services. We primarily serve the needs of Global 1000 companies in these sectors.

Our outsourcing services involve the transfer to us of select business operations of a client, such as claims processing, policy administration and finance and accounting, after which we administer and manage the operations for our client on an ongoing basis. As part of this transfer, we hire and train employees to work at our operations centers on the relevant outsourcing services, implement a process migration to these operations centers and then provide services either to the client or directly to the client’s customers. Each client contract has different terms based on the scope, deliverables and complexity of the engagement. The outsourcing services we provide to any of our clients (particularly under our general framework agreements), and the revenues and income that we derive from those services, may decline or vary as the type and quantity of services we provide under those contracts change over time, including as a result of a shift in the mix of products and services we provide.

For most outsourcing services, we enter into long-term agreements with our clients with typical initial terms ranging from three to eight years. These contracts also usually contain provisions permitting termination of the contract after a short notice period. Although these agreements provide us with a relatively predictable revenue base for a substantial portion of our business, the long selling cycle for our outsourcing services and the budget and approval processes of prospective clients make it difficult to predict the timing of new client acquisitions. Revenues under new client contracts also vary depending on when we complete the selling cycle and the implementation phase.

To the extent our client contracts do not contain provisions to the contrary, we bear the risk of inflation and fluctuations in currency exchange rates with respect to our contracts. We hedge a substantial portion of our Indian rupee/U.S. dollar, Philippine peso/U.S. dollar and U.K. pound sterling/U.S. dollar foreign currency exposure.

We have recently been observing a shift in industry pricing models toward transaction-based pricing and other pricing models. We believe this trend will continue and we have begun to use transaction-based and other pricing models with some of our current clients and are seeking to move certain other clients from a billing rate model to a transaction-based or other pricing model. Such models place the focus on operating efficiency in order to maintain our operating margins. In addition, we have also observed that prospective larger clients are entering into multi-vendor relationships with regard to their outsourcing needs. We believe that the trend toward multi-vendor relationships will continue. A multi-vendor relationship allows a client to seek more favorable pricing and other contract terms from each vendor, which can result in significantly reduced operating margins from the provision of services to such client for each vendor. To the extent our large clients expand their use of multi-vendor relationships and are able to extract more favorable contract terms from other vendors, our operating margins and revenues may be reduced with regard to such clients if we are required to modify the terms of our relationships with such clients.

Within our outsourcing services, we also offer platform technology services. We have added these capabilities through acquisitions over the last few years. Key platform technology offerings include CareRadius^® and MaxMC^® (care management platforms for health insurers and providers), LifePRO^® (an insurance policy administration platform) and SubroSource ™ (a subrogation services platform for property and casualty insurers). Depending on the platform, the fees derived from our platform technologies may be based on licenses, installation, support and maintenance, and/or recoveries from claims. We believe our proprietary platform technology will be an important source of growth in the future as clients choose to transfer certain business functions to a third-party-owned technology provider.

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As we increase our capabilities utilizing technology service platforms and other software-based services, we expect that revenues from such services will continue to grow in proportion to our total revenues. Revenues from annual maintenance and support contracts for our software platforms provide us with a relatively predictable revenue base and are generally recognized ratably over the terms of the contracts. New license sales and implementation projects have a long selling cycle and it is difficult to predict the timing of when such new contracts will be signed will be signed which may lead to fluctuations in our short term revenues.

We anticipate that revenues from our outsourcing services will grow as we expand our service offerings and client base, both organically and through acquisitions.

Transformation Services: Our transformation services offer positive business change for our clients. By utilizing sophisticated tools and techniques and highly trained analysts, we (i) provide insight into our clients’ current and future financial and operational results using analytics, (ii) improve clients’ operating environments through cost reduction and increased efficiency and productivity initiatives and (iii) enhance the risk and control environments within our clients’ operations whether or not they are outsourced to us. Our key areas of transformation services are decision analytics, finance transformation and operations and process excellence consulting.

Our transformation services consist of both recurring and specific projects with contract terms generally not exceeding one to three years. These contracts also usually contain provisions permitting termination of the contract after a short notice period. The short-term nature and specificity of these projects could lead to further material fluctuations and uncertainties in the revenues generated from these businesses. Our transformation services can be significantly affected by variations in business cycles. We have experienced a significant increase in demand for our annuity-based transformation services, which are engagements that are contracted for one- to three-year terms.

Critical Accounting Policies and Estimates

For a description of our critical accounting policies and estimates, refer to “Management’s Discussion and Analysis of Financial Condition and Results of Operations—Critical Accounting Policies and Estimates” and Note 1 of the Notes to the Consolidated Financial Statements included in our 2012 Annual Report on form 10-K for the year ended December 31, 2012.

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Results of Operations

The following table summarizes our results of operations for the three and nine months ended on September 30, 2013 and 2012:

	Three months ended September 30,						Nine months ended September 30,
	2013			2012			2013			2012
	(dollars in millions)						(dollars in millions)
Revenues	$	122.3		$	112.6		$	354.3		$	325.3
Cost of revenues (exclusive of depreciation and amortization)		72.0			68.6			218.9			201.4
Gross profit		50.3			44.0			135.4			123.9
Operating expenses:
General and administrative expenses		15.8			13.8			44.3			41.0
Selling and marketing expenses		9.0			7.0			27.9			22.5
Depreciation and amortization expenses		6.0			6.3			18.8			18.7
Total operating expenses		30.8			27.1			91.0			82.2
Income from operations		19.5			16.9			44.4			41.7
Other income/(expense):
Foreign exchange loss		(2.5	)		(1.4	)		(3.1	)		(2.3	)
Interest and other income		0.4			0.5			1.7			1.3
Income before income taxes		17.4			16.0			43.0			40.7
Income tax provision		4.2			4.3			10.8			11.0
Net income	$	13.2		$	11.7		$	32.2		$	29.7

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Three Months Ended September 30, 2013 Compared to Three Months Ended September 30, 2012

Revenues.

	Three months ended September 30,				Change		Percentage change
	2013		2012
	(dollars in millions)
Outsourcing services	$	99.7	$	92.0	$	7.7		8.4	%
Transformation services		22.6		20.6		2.0		9.4	%
Total revenues	$	122.3	$	112.6	$	9.7		8.6	%

The increase in revenues from outsourcing services of $7.7 million was primarily driven by revenues of $7.4 million from the Landacorp Acquisition and net volume increases from existing and new clients aggregating to $4.3 million. These increases were partially offset by a net decrease in revenues of $4.0 million, primarily due to the impact of the depreciation of the Indian rupee and U.K. pound sterling against the U.S. dollar during the three months ended September 30, 2013 compared to the three months ended September 30, 2012.

The increase in revenues from transformation services was primarily due to higher revenues from our decision analytics and our finance transformation services. Revenues from new clients for transformation services were $0.4 million and $0.2 million during the three months ended September 30, 2013 and 2012, respectively.

For the three months ended September 30, 2013 and 2012, 3.9% and 4.6%, respectively, of our revenues represented telecommunication and travel-related costs billed to and reimbursed by our clients.

Cost of Revenues.

	Three months ended September 30,						Change		Percentage change
	2013			2012
	(dollars in millions)
Total revenues	$	122.3		$	112.6		$	9.7		8.6	%
Cost of revenues		72.0			68.6			3.4		5.0	%
Gross Profit	$	50.3		$	44.0		$	6.3		14.2	%
As a percentage of revenues		41.1	%		39.1	%

The increase in cost of revenues was primarily due to an increase in employee-related costs of $7.5 million as a result of an increase in the number of our personnel directly involved in providing services to our clients, including $2.0 million of employee-related costs related to the Landacorp Acquisition. We also experienced an increase in facilities, technology and other operating expenses of $2.4 million (primarily due to the Landacorp Acquisition and new operations centers to support business growth). These increases were partially offset by a decrease of $6.6 million due to the effect of depreciation of the Indian rupee and the Philippine peso against the U.S. dollar during the three months ended September 30, 2013 compared to the three months ended September 30, 2012.

Gross Profit. The increase in gross profit as a percentage of revenues is primarily due to higher gross margins from the Landacorp Acquisition and depreciation of the Indian rupee and the Philippines peso against the U.S. dollar during the three months ended September 30, 2013 compared to the three months ended September 30, 2012. This increase was partially offset by the lower gross margins in our transformation business due to lower utilization.

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Selling, General and Administrative (“SG&A”) Expenses.

	Three months ended September 30,						Change		Percentage change
	2013			2012
	(dollars in millions)
General and administrative expenses	$	15.8		$	13.8		$	2.0		14.6	%
Selling and marketing expenses		9.0			7.0			2.0		28.3	%
Selling, general and administrative expenses	$	24.8		$	20.8		$	4.0		19.2	%
As a percentage of revenues		20.3	%		18.5	%

The increase in SG&A expenses was primarily due to an increase in employee-related costs of $3.3 million, including $1.7 million of employee-related costs related to the Landacorp Acquisition and our continued investment in sales and client management personnel. We also experienced an increase in other SG&A expenses of $1.7 million, primarily due to a write off of an accounts receivable of $2.0 million acquired as part of the Landacorp Acquisition during the three months ended September 30, 2013. These increases were partially offset by a decrease of $1.0 million due to the effect of depreciation of the Indian rupee and the Philippine peso against the U.S. dollar during the three months ended September 30, 2013 compared to the three months ended September 30, 2012.

Depreciation and Amortization.

	Three months ended September 30,						Change			Percentage change
	2013			2012
	(dollars in millions)
Depreciation expense	$	4.5		$	5.0		$	(0.5	)		-11.5	%
Intangible amortization expense		1.5			1.3			0.2			15.9	%
Depreciation and amortization expense	$	6.0		$	6.3		$	(0.3	)		-5.7	%
As a percentage of revenues		4.9	%		5.6	%

The decrease in depreciation and amortization expense was primarily due to the effect of depreciation of the Indian rupee and the Philippines peso against the U.S. dollar during the three months ended September 30, 2013 compared to the three months ended September 30, 2012, which was partially offset by an increase in amortization of acquisition related intangibles.

Income from Operations. Income from operations increased 15.7% from $16.9 million for the three months ended September 30, 2012 to $19.5 million for the three months ended September 30, 2013. As a percentage of revenues, income from operations increased from 15.0% for the three months ended September 30, 2012 to 16.0% for the three months ended September 30, 2013. The increase in income from operations as a percentage of revenues was primarily due to higher gross margins during the three months ended September 30, 2013.

Other Income/(Expense).

	Three months ended September 30,						Change			Percentage change
	2013			2012
	(dollars in millions)
Foreign exchange losses	$	(2.5	)	$	(1.4	)	$	(1.1	)		-86.5	%
Net interest and other income		0.4			0.5			(0.1	)		-8.3	%
Other income/(expense)	$	(2.1	)	$	(0.9	)	$	(1.2	)		143.8	%

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Net foreign exchange losses were attributable to movement of the U.S. dollar against the Indian rupee, U.K. pound sterling and the Philippine peso. The average exchange rate of the Indian rupee against the U.S. dollar increased from 54.67 during the three months ended September 30, 2012 to 62.90 during the three months ended September 30, 2013.

Provision for Income Taxes. Provision for income taxes decreased from $4.3 million for the three months ended September 30, 2012 to $4.2 million for the three months ended September 30, 2013. The effective rate of taxes decreased from 27.0% during the three months ended September 30, 2012 to 24.2% during the three months ended September 30, 2013. Refer to Note 12 to the unaudited consolidated financial statements for further details.

Net Income. Net income increased from $11.7 million for the three months ended September 30, 2012 to $13.2 million for the three months ended September 30, 2013, primarily due to an increase in operating income of $2.6 million, which was partially offset by decrease in other income of $1.2 million. As a percentage of revenues, net income increased from 10.4% for the three months ended September 30, 2012 to 10.8% for the three months ended September 30, 2013.

Nine Months Ended September 30, 2013 Compared to Nine Months Ended September 30, 2012

Revenues.

	Nine months ended September 30,				Change		Percentage change
	2013		2012
	(dollars in millions)
Outsourcing services	$	294.6	$	270.6	$	24.0		8.8	%
Transformation services		59.7		54.7		5.0		9.4	%
Total revenues	$	354.3	$	325.3	$	29.0		8.9	%

The increase in revenues from outsourcing services of $23.9 million was primarily driven by revenues of $16.0 million from the Landacorp Acquisition and net volume increases from existing and new clients aggregating to $15.4 million. These increases were partially offset by a net decrease in revenues of $7.4 million, primarily due to the impact of the depreciation of the Indian rupee and U.K. pound sterling against the U.S. dollar during the nine months ended September 30, 2013 compared to the nine months ended September 30, 2012.

The increase in revenues from transformation services was primarily due to a combination of increased revenues in recurring or annuity decision analytics services and an increase in project-based engagements both in our decision analytics and finance transformation services. Revenues from new clients for transformation services were $2.0 million and $5.2 million during the nine months ended September 30, 2013 and 2012, respectively.

For the nine months ended September 30, 2013 and 2012, 3.9% and 4.5%, respectively, of our revenues represented telecommunication and travel-related costs billed to and reimbursed by our clients.

Cost of Revenues.

	Nine months ended September 30,						Change		Percentage change
	2013			2012
	(dollars in millions)
Total revenues	$	354.3		$	325.3		$	29.0		8.9	%
Cost of revenues		218.9			201.4			17.5		8.7	%
Gross profit	$	135.4		$	123.9		$	11.5		9.3	%
As a percentage of revenues		38.2	%		38.1	%

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The increase in cost of revenues was primarily due to an increase in employee-related costs of $24.3 million as a result of an increase in the number of our personnel directly involved in providing services to our clients, including $5.6 million of employee-related costs related to the Landacorp Acquisition. We also experienced an increase in facilities, technology and other operating expenses of $5.0 million (primarily due to the Landacorp Acquisition and new operations centers to support business growth). These increases were partially offset by a decrease of $0.3 million in reimbursable expenses (resulting in a decrease in revenues) and $11.5 million due to the net effect of depreciation of the Indian rupee and appreciation of the Philippine peso against the U.S. dollar during the nine months ended September 30, 2013 compared to the nine months ended September 30, 2012.

Gross Profit. The marginal increase in gross profit as a percentage of revenues was primarily due to higher gross margins from the Landacorp Acquisition and depreciation of the Indian rupee against the U.S. dollar during the nine months ended September 30, 2013 compared to the nine months ended September 30, 2012. This increase was partially offset by the lower gross margins in our transformation business due to lower utilization.

SG&A Expenses.

	Nine months ended September 30,						Change		Percentage change
	2013			2012
	(dollars in millions)
General and administrative expenses	$	44.3		$	41.0		$	3.3		8.0	%
Selling and marketing expenses		27.9			22.5			5.4		23.9	%
Selling, general and administrative expenses	$	72.2		$	63.5		$	8.7		13.6	%
As a percentage of revenues		20.4	%		19.5	%

The increase in SG&A expenses was primarily due to an increase in employee-related costs of $9.1 million, including $4.8 million of employee-related costs related to the Landacorp Acquisition. We also experienced an increase in other SG&A expenses primarily due to a write off of an accounts receivable of $2.0 million acquired as a part of the Landacorp Acquisition. These increases were partially offset by the BEIP grants of $0.7 million from the New Jersey government during the nine months ended September 30, 2013 and by a decrease of $1.8 million due to the net effect of depreciation of the Indian rupee and the appreciation of the Philippine peso against the U.S. dollar during the nine months ended September 30, 2013 compared to the nine months ended September 30, 2012.

Depreciation and Amortization.

	Nine months ended September 30,						Change			Percentage change
	2013			2012
	(dollars in millions)
Depreciation expense	$	14.0		$	14.6		$	(0.6	)		-3.9	%
Intangible amortization expense		4.8			4.1			0.7			16.7	%
Depreciation and amortization expense	$	18.8		$	18.7		$	0.1			0.6	%
As a percentage of revenues		5.3	%		5.8	%

Depreciation and amortization marginally increased 0.6% from $18.7 million for the nine months ended September 30, 2012 to $18.8 million for the nine months ended September 30, 2013. The increase was primarily due to an increase in amortization of acquisition-related intangibles of $0.7 million and depreciation related to our new operations centers of $0.4 million offset by a decrease of $1.0 million due to the net effect of depreciation of the Indian rupee and the appreciation of the Philippines peso against the U.S. dollar during the nine months ended September 30, 2013 compared to the nine months ended September 30, 2012.

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Income from Operations. Income from operations increased from $41.7 million for the nine months ended September 30, 2012 to $44.4 million for the nine months ended September 30, 2013. As a percentage of revenues, income from operations decreased from 12.8% for the nine months ended September 30, 2012 to 12.5% for the nine months ended September 30, 2013. The decrease in income from operations as a percentage of revenues was primarily due to higher SG&A expenses as a percentage of revenues during the nine months ended September 30, 2013.

Other Income/(Expense).

	Nine months ended September 30,						Change			Percentage change
	2013			2012
	(dollars in millions)
Foreign exchange gains/(losses)	$	(3.1	)	$	(2.3	)	$	(0.8	)		-32.1	%
Net interest and other income		1.7			1.3			0.4			33.3	%
Other income/(expense)	$	(1.4	)	$	(1.0	)	$	(0.4	)		30.5	%

Net foreign exchange losses were attributable to movement of the U.S. dollar against the Indian rupee, U.K. pound sterling and the Philippine peso. The average exchange rate of the Indian rupee against the U.S. dollar increased from 53.09 during the nine months ended September 30, 2012 to 57.80 during the nine months ended September 30, 2013.

Provision for Income Taxes. Provision for income taxes decreased from $11.0 million for the nine months ended September 30, 2012 to $10.8 million for the nine months ended September 30, 2013. The effective rate of taxes decreased from 27.0% during the nine months ended September 30, 2012 to 25.2% during the nine months ended September 30, 2013. Refer to Note 12 to the unaudited consolidated financial statements for further details.

Net Income. Net income increased from $29.7 million for the nine months ended September 30, 2012 to $32.2 million for the nine months ended September 30, 2013, primarily due to an increase in operating income of $2.8 million. As a percentage of revenues, net income remained flat at 9.1% for the nine months ended September 30, 2012 and 2013.

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Liquidity and Capital Resources

	Nine months ended September 30,
	2013			2012
	(dollars in millions)
Opening cash and cash equivalents	$	103.0		$	82.4
Net cash provided by operating activities		44.2			43.4
Net cash used for investing activities		(13.6	)		(16.0	)
Net cash provided by financing activities		3.0			7.3
Effect of exchange rate changes		(4.2	)		1.5
Closing cash and cash equivalents	$	132.4		$	118.6

As of September 30, 2013, we had $138.5 million in cash and cash equivalents and short-term investments (including $70.5 million held by our foreign subsidiaries). We do not intend to repatriate our overseas funds since our future growth partially depends upon the continued infrastructure and technology investments, geographical expansions and acquisitions made outside of the U.S. Therefore, we need to continuously and permanently reinvest the earnings generated outside of the U.S. If we were to repatriate our overseas funds, we would accrue and pay applicable taxes.

Operating Activities: Cash flows provided by operating activities increased from $43.4 million for the nine months ended September 30, 2012 to $44.2 million for the nine months ended September 30, 2013. The increase in cash flows provided by operations for the nine months ended September 30, 2013 was predominantly due to a net increase in working capital of $4.5 million which was partially offset by a decrease in net income adjusted for non-cash items of $3.6 million. The decrease in net income adjusted for non-cash items is primarily due to an unrealized foreign exchange gain of $8.3 million which was partially offset by an increase in net income of $2.6 million and stock-based compensation expense of $2.1 million.

Changes in operating assets and liabilities were primarily due to an increase in cash provided by accounts receivable of $8.3 million partially offset by decrease in cash paid for accrued expenses and other liabilities of $1.4 million, accrued employee cost of $1.9 million and accounts payable of $1.0 million during the nine months ended September 30, 2013 compared to the nine months ended September 30, 2012. Our days’ sales outstanding were 54 days as of September 30, 2013 compared to 56 days as of December 31, 2012.

Investing Activities: Cash flows used for investing activities decreased from $16.0 million for the nine months ended September 30, 2012 to $13.6 million for the nine months ended September 30, 2013. The decrease was primarily due to a decrease in capital expenditure of $5.3 million partially offset by payment of working capital adjustment for the Landacorp Acquisition of $1.2 million during the nine months ended September 30, 2013 compared to the nine months ended September 30, 2012.

Financing Activities: Cash flows provided by financing activities decreased from $7.3 million for the nine months ended September 30, 2012 to $3.0 million for the nine months ended September 30, 2013. The decrease was primarily due to proceeds from the exercise of stock options of $4.6 million during the nine months ended September 30, 2013 compared to $8.9 million during the nine months ended September 30, 2012.

We expect to use cash from operating activities to maintain and expand our business. As we have focused on expanding our cash flow from operating activities, we continue to make capital investments, primarily related to new facilities and capital expenditures associated with leasehold improvements to build our facilities and the purchase of telecommunications equipment and computer hardware and software in connection with managing our client operations. We incurred $11.7 million of capital expenditures in the nine months ended September 30, 2013. We expect to incur capital expenditures of between $3 million to $5 million in the remainder of 2013, primarily to meet the growth requirements of our clients, including additions to our facilities as well as investments in technology applications and infrastructure. The timing and volume of such capital expenditures in the future will be affected by new client contracts we may enter into or the expansion of business under our existing client contracts.

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In connection with any tax assessment orders that have been issued or may be issued against us or our subsidiaries, we may be required to deposit additional amounts with respect to such assessment orders. Refer to Note 15 to our unaudited consolidated financial statements for further details.

On May 26, 2011, we entered into a three-year credit agreement with certain lenders and JPMorgan Chase Bank, N.A., as Administrative Agent. Borrowings under the Credit Facility may be used for working capital and general corporate purposes. Originally a $50.0 million revolving facility (the “Credit Facility”), including a letter of credit sub-facility, the availability under the Credit Facility was reduced to $15.0 million in June 2012. Upon our request, however, and the fulfillment of certain conditions, the Credit Facility may be increased back to $50.0 million. As of September 30, 2013, we did not have any borrowings under the Credit Facility.

We anticipate that we will continue to rely upon cash from operating activities to finance our smaller acquisitions, capital expenditures and working capital needs. If we have significant growth through acquisitions, we may need to obtain additional financing.

Off-Balance Sheet Arrangements

As of September 30, 2013 and December 31, 2012, we had no off-balance sheet arrangements or obligations.

Contractual Obligations

The following table sets forth our contractual obligations as of September 30, 2013:

	Payment Due by Period
	Less than 1 year		1-3 years		4-5 years		After 5 years		Total
	(dollars in millions)
Capital leases	$	1.3	$	1.6	$	—	$	—	$	2.9
Operating leases		8.4		12.1		1.7		0.6		22.8
Purchase obligations		3.1		—		—		—		3.1
Other obligations(a)		1.7		2.9		2.4		2.9		9.9
Total contractual cash obligations(b)	$	14.5	$	16.6	$	4.1	$	3.5	$	38.7

(a) Represents estimated payments under the Company’s Gratuity Plan.

(b) Excludes $2.8 million related to uncertain tax positions, since the extent of the amount and timing of payment is currently not reliably estimable or determinable.

Certain units of our Indian subsidiaries were established as 100% Export-Oriented units under the Software Technology Parks of India (“STPI”) scheme promulgated by the Government of India, which provides certain incentives on imported and indigenous capital goods upon the fulfillment of certain conditions. Although the corporate tax incentives under the STPI scheme are no longer available to us, the units are required to fulfill such conditions for a limited time. In the event that these units are unable to meet those conditions over the specified period, we may be required to refund those incentives along with penalties and fines. We believe, however, that these units have in the past satisfied and will continue to satisfy the required conditions.

Our operations centers in the Philippines are registered with the Philippine Economic Zone Authority (“PEZA”). The registration provides us with certain fiscal incentives on the import of capital goods and requires that Exl Philippines meet certain performance and investment criteria. We believe that these centers have in the past satisfied and will continue to satisfy the required criteria.

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Recent Accounting Pronouncements

For a description of recent accounting pronouncements, see Note 2 — “Recent Accounting Pronouncements” under Item 1 —“Financial Statements” to our unaudited consolidated financial statements.

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ITEM 3. QUANTITATIVE AND QUALITATIVE DISCLOSURES ABOUT MARKET RISK

During the nine months ended September 30, 2013, there were no material changes in our market risk exposure. For a discussion of our market risk associated with exchange rate risk and interest rate risk, see Item 7A “Quantitative and Qualitative Disclosures about Market Risk” in our Annual Report on Form 10-K for the year ended December 31, 2012.

ITEM 4. CONTROLS AND PROCEDURES

Evaluation of Disclosure Controls and Procedures

We maintain disclosure controls and procedures that are designed to ensure that information required to be disclosed in the reports we file under the Securities Exchange Act of 1934, as amended (the “Exchange Act,”) is recorded, processed, summarized and reported within the time periods specified in the SEC’s rules and forms, and that such information is accumulated and communicated to our management, including our Chief Executive Officer (“CEO”) and Chief Financial Officer (“CFO”), to allow timely decisions regarding required financial disclosure. In connection with the preparation of this Quarterly Report on Form 10-Q, our management carried out an evaluation, under the supervision and with the participation of the CEO and CFO, of the effectiveness and operation of our disclosure controls and procedures as of September 30, 2013. Based upon that evaluation, the CEO and CFO have concluded that, as of September 30, 2013, our disclosure controls and procedures were effective.

Changes in Internal Control over Financial Reporting

During the nine months ended September 30, 2013, there was no change in our internal control over financial reporting (as defined in Rules 13a-15(f) and 15d-15(f) under the Exchange Act) that has materially affected, or is reasonably likely to materially affect, our internal control over financial reporting.

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PART II. OTHER INFORMATION

ITEM 1. LEGAL PROCEEDINGS

In the course of our normal business activities, various lawsuits, claims and proceedings may be instituted or asserted against us. We believe that the disposition of matters currently instituted or asserted will not have a material adverse effect on our consolidated financial position, results of operations or cash flows. Please see Note 15 to our unaudited consolidated financial statements contained herein for details regarding our tax proceedings.

ITEM 1A. RISK FACTORS

We have disclosed under the heading “Risk Factors” in our Annual Report on Form 10-K for the year ended December 31, 2012 a number of risks which may materially affect our business, financial condition or results of operations. You should carefully consider the “Risk Factors” set forth in our Annual Report on Form 10-K for the year ended December 31, 2012 and the other information set forth elsewhere in this Quarterly Report on Form 10-Q. You should be aware that these risk factors and other information may not describe every risk facing our Company. Additional risks and uncertainties not currently known to us may also materially adversely affect our business, financial condition and/or results of operations.

ITEM 2. UNREGISTERED SALES OF EQUITY SECURITIES AND USE OF PROCEEDS

Unregistered Sales of Equity Securities

None.

Use of Proceeds

None.

Purchases of Equity Securities by the Issuer

None.

ITEM 3. DEFAULTS UPON SENIOR SECURITIES

None.

ITEM 4. MINE SAFETY DISCLOSURES

Not applicable.

ITEM 5. OTHER INFORMATION

None.

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ITEM 6. EXHIBITS

The following exhibits are being filed as part of this Quarterly Report on Form 10-Q:

31.1	Certification of the Chief Executive Officer of ExlService Holdings, pursuant to Rule 13a-14 of the Exchange Act, as adopted pursuant to Section 302 of the Sarbanes-Oxley Act of 2002.
31.2	Certification of the Chief Financial Officer of ExlService Holdings, pursuant to Rule 13a-14 of the Exchange Act, as adopted pursuant to Section 302 of the Sarbanes-Oxley Act of 2002.
32.1	Certification of the Chief Executive Officer pursuant to Rule 13a-14(b) of the Exchange Act and 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002.
32.2	Certification of the Chief Financial Officer pursuant to Rule 13a-14(b) of the Exchange Act and 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002.
101.INS	XBRL Instance Document*
101.SCH	XBRL Taxonomy Extension Schema*
101.CAL	XBRL Taxonomy Extension Calculation Linkbase*
101.DEF	XBRL Taxonomy Extension Definition Linkbase*
101.LAB	XBRL Taxonomy Extension Label Linkbase*
101.PRE	XBRL Taxonomy Extension Presentation Linkbase*

* This exhibit will not be deemed “filed” for purposes of Section 18 of the Exchange Act (15 U.S.C. 78r) or otherwise subject to the liability of that section. Such exhibit will not be deemed to be incorporated by reference into any filing under the Securities Act of 1933, as amended, or the Exchange Act, except to the extent that the Company specifically incorporates it by reference.

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SIGNATURES

Pursuant to the requirements of the Securities Exchange Act of 1934, as amended, the Registrant has duly caused this report to be signed on its behalf by the undersigned hereunto duly authorized.

	EXLSERVICE HOLDINGS, INC.
Date: November 06, 2013	By:	/S/ VISHAL CHHIBBAR
		Vishal Chhibbar
		Executive Vice President and Chief Financial Officer (Duly Authorized Signatory, Principal Financial and Accounting Officer)

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