2 transcripts
WU
Earnings call transcript
NYSE
2023 Q4
6 Feb 24
. These changes resulted in millions of fewer phone calls to our call center and improvements in both agent and customer satisfaction. For example, we
WU
Earnings call transcript
NYSE
2023 Q2
26 Jul 23
to improve agent and customer satisfaction. However, by simplifying the refund process, we now have fewer calls coming into our call center and thus
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