you, Thank Steven.
review recent dental. from let's quarter starting our business and So performance the first with weeks
we North in merchandise with were January As sales relatively consumable discussed, line dental American in February. and expectations
by middle during the U.S. but closures good, the guidance -- significantly by was the were of Association's office driven March. issued American American Dental In business fact, quite impacted Dental the dental in
except procedures, most international in during equipment, with consumable February. sales March. course, sales January practices emergency dental in and couple line of recommended significantly provinces of dental of Similarly operations internal Similarly last the suspend growth relatively expectations was weeks for that Canada, in impacting and merchandise
earlier sales close serves, Europe; and for significantly including the limiting exception a mentioned, mandated not these bit the in broadly by virtually with general However, to Schein March, the practices were dentistry. previously little as distancing were social and Henry of closed dental than impacted markets in U.S. hours Germany where across in China practices all
operate but practices using guidelines. was control very allowed Of were important, infection distancing to course, social careful
Also and late COVID-XX reopen other Brazil regions begun countries later March. began sales less-severe implemented decline we to Today until not restrictions versus government and see on since other experienced were impact in in China. clinics practices have Australia the than dental in
reopening limited. see of but dental rate resume patients a China are orders practice operations. lower way the will is of much another we most into but number is back stay-at-home pace. a is at also one practices that The of or The in limited, much, of gradual the that but been However, pace practices parts begin in can of expect has other at to the practitioners number relaxed, as allowed people being world,
in States matter or each Of course, the country province we cannot in predict Canada. the each that or for state in exact timing in United
but for is XX% XX% this to the we difficult, we be on XX% between very calculated have little think where to only that running from is range Overall, at time. to March. of lower extrapolate And end a April a to bit potentially COVID-XX, impact is run somewhere the estimate are the of the cannot XX% very, that we it global gauge to We sales of rate down year-over-year. due with ongoing certainty, while Dental
with are to help now to customers programs our We during working customers downturn. designed on -- this
big, that issue services we provide. safety options course, Of financial emergency is big a
there to equipment basis to as servicing today is or practices. For and reopening -- are equipment either now It patients support emergency services of before of customers' planning is going an actually being checked operating in and those practices, be and that while patients as -- for some opening well in available appropriate on; emergency to while and our are -- ensure the needs working. that course in a focus installation context on open; to anticipation on products seen practices
with particular, we -- recovery increase helping In opportunities practices plan for and we practices customers production. -- adjustments, procedural and we improvements are so all resume our things what management's doing daily clinical our call customized operations. identify to planner, can These are we're practice solutions scheduling as
As look we along suppliers, face Schein future, unknowns. with our dental to obvious. our customers and Henry This two the is
fully patients first The reopen when and the is practices will is will return. when second fully
We our doing. sources business involving either, and can their in both the can't help as some course offerings an downturn. third-party service long-established sustain exactly practices of for what our of of that predict we offerings We're prepare to a our health financing leveraging of well is newer number but customers as to we're help the effort during
revenue them to because that the these the On afloat. is -- keep side key of finance practitioners keep is drying up challenged
emergency when operations. prospect patient Schein Henry interim, helping while practices with their resume and in software new in development summon wait practices new line our protocols as This from implement engaged to text to waiting for forms for an that practice. software are patient we dentist days. patients create the With and seeing arrive In plans ready the Henry the our rooms the engagement into patients to clinicians also and dentists stay practice One the appointment patients virtual emerged solutions online, solutions, Schein One they recent until reopen is has once are patients will with quite interesting the for complete is
we of and were of of leading elements Medical followed unfolded by a in Now result That some although February there season. the really open to our for PPE typical was on let's COVID-XX as purchased side, January other in FEMA move more the emergencies some positive service. surge impact by products fairly which a sales on as as flu business those as medical don't a March servicing requested orders in us normally that the that to customers really well were institutions and as
strong The wind this time, rapid and impact which predict seasonal of year, estimate the XX% quarter basis. year-on-year rate and near influenza calendar with first this influenza between continue in the tests. that influenza-related And severe somewhere we impacted is season calculate sales the and sales January ongoing At exactly due the merchandise Whereas that particular. relatively for saw product we end the be winter into was run favorably cannot to course XX% again past typically Medical That's February down the of our demand we estimate sales of run or consumable to on rate, certainty. down hard a COVID-XX. yes, of to
Henry Schein care pandemic. health is committed to bringing professionals essential products the fighting to are who the
Our are and many front practitioners doing. the the on amazing is and room. in are dentists help those the to centers line patients heading what right urgi there dentists office-based hospital the front the physicians, focus really emergency into line. only who physicians, but It patients is reducing primary right practitioner not Heros. number is the office-based instances, of And on
were there that call, a year-end health last spoke report this when that March. on about those crisis, knew we working knew this care conference notion would for shortage. they've addressed health we we that Early PPE treated. shortage PPE. issue in their this as be on professionals professionals We as we we And addressed needed well safety the that safety And of need that and the for in would care the our our
rapid tests and been to delivering space later, health about care but a have been in player More office tests. diagnostic we've focused that key also always practitioners. diagnostic We on related rapid
rapidly There's two to of being work very, suppliers product we the very of the world world very in test a lot quality. our a the to compliance. our began the We best we're to elements: doesn't ability, and compliance around these regulatory quality available change essential quickly of area. Regulations want meet sure complex and make to mindful that with important throughout make that while products available
course, for Of not we it a us view. may standard good quality. if from is a a priority satisfy quality be of Even there's the the -- regulatory enough point
talk let's PPE. about So
Henry this a participant is of the part chain As House Schein in White task supply work, force. COVID-XX
We have that National to deliver worked the with Stockpile the testing COVID the to opened. ones Strategic sites first were PPE
We institutions, normally are also FEMA supplies professionals; to the institutions to service healthcare often critical deliver and working with acute to that not we do part. care
the chain. PPE work supplies Henry supply the World in served improve Chain XXXX Chain the Pandemic worldwide together Network Supply Supply the sector five Organization, U.S. for World as private with and Forum, others CDC Health the the the Schein co-founded its of Pandemic Economic years World efficiency and Bank, ago on Schein has the Network. lead to Henry Since the to inception
countries for in investors globally. caused The tight certain not that of countries scarcity products and considerable as understand the Complicating on procured of with restrictions ensure very rapidly multiple need to PPE and is stress, government both of requirement. for our from PPE the countries, well export it's PPE in-country chain supply has regulatory this distribution supply changing and is the as PPE global the suppliers one, to important multiple which chain the the under is is
compliance the new quality the countries. within country. that by we issues want All while that disappear. shortage then product back different are there's regulatory ensure forms to vary full suppliers, jurisdictions an from requirements That's while, certain lot move and they So of country securing with restriction course. emerge there's rapidly And issue export and we and of to in right is to a a come of product but lot mandates
team say, around customers. working around procure clock our high-quality world, the products to -- to is outsourcing clock our for the the around Needless efficiently
exports PPE hopeful in additional because on impact hope that will supplier market there of beginning could impact thereafter are restrictions. government in from May, the assuming increasing late that and be restrictions steadily no We
in supply to quarters PPE suppliers are we a manufacturing accelerate for will expect certain reopen quarter and that the we as that ease -- tight products, -- Therefore second third we our continue ease quarter yet for continued will this capacity. hopeful the
on disrupting strategies across most globe nations face to this the of claiming effective unimaginable face greatest the of economies. yes, and combat the States and the protect United COVID-XX must and livelihoods and we of Now virus the a spread with spread resilience find health this challenge human public the tests. century lives economies. life threat, in In most ensure our of
that believe XX forms have office-based always to but been that testing informing business We different critical. identify not is towards only believed that and testing of practitioners We've illness providing and in tests years for the prevention, treatment recovery.
tests customers both physician for We a Henry the to both diagnostic snap by us and diagnostic as with yes, area provider provider for and yes, agents; sites. a provide for most the use offices I related been key noted equipment, reagents for of partnering the the offering our world's successful wide decades a being tests other in leading and has Schein, of laboratory manufacturers equipment quick tests. for points-of-care healthcare rapid tests and for
test that COVID-XX kits quantities important where in machine deployed for can as cost a at because in with they States, introduced XX point-of-care large the rapid as results United Schein are little detect associated and easily antibodies These minutes the recently they without be two equipment. In need tests Henry can deliver low are and quickly, needed.
Under policy, reviewed Henry professionals independently tests. to COVID-XX high-complexity are FDA. administered tests policy. by They Currently be have by enforcement Schein clear at not offered authorized labs the and FDA as by their healthcare antibody marketed being perform certifies the may emergency the been an under that test locations
at there moment. tests use sites are So this limited that these can
an and will receive will seeking of products. can that process the and of the expand in these are use are that We for we hopeful products number that soon EUA sites that these
to results. like of yes be along this They informed make or not pregnancy a judgment, no. professionals used healthcare These tests these They utilize or by with test. yes is Healthcare need are don't test say, clinical symptoms, tests to professionals And They assessment can important: previous decisions. no. don't read,
these Henry officials testing Schein can disease. spread of of to as the part the use public broader that also understand better health believes tests
to The bring to PPE. working company is and market well both on tests as as more additional tests PPE
working common this shortages the in COVID-XX. swabs. is of to other address Since shortage as to are also We for collection test moment, there is means specimen a test-related at the nasal capacities most such this of swabs,
services our a ACE XD-printed order of suppliers one swab Surgical currently swabs As meet of in to and result, fiber our shortages using dental to one packaging our working to needs. in sterilization nasal with volume, support virus that's testing is produce subsidiaries current
our It practices are goal to and to not able protocols. There place are multiple that, protocols. There are suggested these to practices our and once again when willing in of ready easy. going doors. be ways dental addressing is their are the customers patients It's treat open requirements positioned employees
amount our limited means. that regulatory product in will unlimited but with of but products available are yes in supplies, the quality compliance customers We ensure not have to quantities the doors, when have -- time, same they we open working at and
solutions Henry Technology businesses consistent and practice quarterly with Value-Added Technology Let's our Much and software businesses. Services of patient particularly Schein creation; engagement and all Medical Dental management; Value-Added like months demand of patient positive three January our dental to our businesses, move and patterns were Services for in One those. February
new began began well the as when in States in installations. offices Yet, in impact mid-March, materially system these the impact the to United as of to sales categories, COVID-XX close
Our and started businesses in the DentalPlans.com impact March. services business all feeling financial
of encouraging communicating promote operations, tools never mentioned, dentists engagement a with spend we I And has been working critical in as important. with with discussing recognize patient lot we to Dental at communication practices actively patients. for this time are to our time remain when their more As that patients practices
using our advise Dental to implemented communication open, practices inform and quickly so their when solutions measures to quickly engagement going practices practices and reschedule patient to are normal protect appointments can return patients, the operations. are patients, be more safety to of
delivers that that patient rooms patient services umbrella. Examples check-in, texting, portals of under other online campaigns one We emergency include the for waiting software Schein offerings believe two-way and these e-mail tools breadth for of reminders billings. marketing no has company Henry virtual rescheduling,
the again exact to is Value-Added We the approximately rate to year-over-year hard estimate Services for global that sales down a number XX% Technology run on tell XX% our and basis.
centers still future websites, managing chain and and managing the developing supply are -- this time needed bookings, areas much on to for operations business practices for customers much, and products preparing relating staffing to staffing education offering plans resource addition advise downtime, at COVID-XX our more. to webinars during for -- that webinars our practice financial symposiums, In approximately
ensuring as they customers through I'd our to this supplies Team crisis; really there. businesses like help when we before at the to appropriate our doors Members across questions, needed notice So a and reiterate to ready are navigate is customers Schein that take our reopen are and it committed supporting that moment's their are
colleagues, Again, to have so Schein, Schein gratitude confidently the Members my deep Team our Many I'd had express who compensation have risen to reduced. like team to their quickly and Team challenge.
across commitment confidence future. quite or compensation is In our that If fact, in another. has is huge each me and is done work amazing. organization everyone unbelievable practically one way the it's in company the being in day The the gives palpable, impacted had
awe, are support customers. in their and working see executing suppliers the and responsibility our I our how when mission, our the on work to globe with I'm they're around colleagues our that working
So with operator comments, questions. take ready those to
