Thank you, and today. us all you joining thank David, for
we to world First, all ones happening individuals virus. you, It safe see companies around is family, loved and friends a is hope and are heartbreaking result what of the and that as to this well. your
Our who all go hearts out those been have by to impacted COVID-XX.
the are not is well-established compared business CSG to the brands their media do While business-critical from most many. in monetize, retain and businesses. of We that of so acquire, We so we and impact entertainment help service pandemic, customers. this largest immune the solutions providers telecom, provide engage some with fortunate and
these Our solutions are well entrenched operations. in companies'
cash recurring less predictable over have long-term contracts We provide strong, every XX-year is XX% year. history, resilient we've our model on than visibility and Through that generate demonstrated us of X% that with our business our We entering spend revenues plus flow. CapEx.
low access and very funding, levels to more have debt We necessary. if
normal more the and key staying with CSG a few times. I challenging sheet I'd times results during Rollie of lots power us, like having our means detail, and us during a this review shareholders, For out provides financial that that, balance and strength but to by highlights. options will the call of healthy in and mean
long-term earnings in that onetime at First, was came per adjusted of significantly result items as for million. and discuss margin XX.X%, will detail. more in operating revenue $XXX guidance our the first Non-GAAP Rollie our was quarter, adjusted a share $X.XX, over
near-term to will focus with from on The calls topics we structure past that of are today's comments the going pandemic. deviate associated and
crisis situation place one had other as completely dynamic that situations. response in While a we plans a pandemic contemplated many well robust never for nature, this, to the like due as a plan
respond to this customers having the timely never employees best fully manner. allowed can that a our and in in make were vastness plan and decisions of such event, you an in very appreciate interest us While the place of
No. Our
have and safety the plus of recovered. We restricting positive March We're that the the employees. die not This issued all early over for March is coronavirus, mandate in and priority on work-from-home tested of very employees our X that nonessential our X,XXX handful have had health began from employees. travel employees employees. to of just one applied and XX of a XX% blessed we our X,XXX have
These site. in the print work Approximately and our them mail XX% physically present to employees' of be work employees requires on facilities. primarily
additional and conducting protect of shifts, our health their a experienced safety, disinfection this We're to our checks pleased additional and and mail taking additional minimal report to compensation that are measures disruption. time. shift print group so We have for before operational facilities after temperature sanitization staggering during facilities, far, and and including providing conducting this
environment XX% the a global so not a was at to new productivity. With teams For organization, adept other decrease of in we work employees, working virtually, have our nothing experienced meaningful fantastic at are this this increased for increase embracing virtual environment. happy a them. employees work and group This Well, responsibilities done and the new has home except a job hours stir-crazy. an getting our in little our
more that challenges out to believe of be benefits We come environment. working this than will new there
have awe employees that values times. One of our and during at customer-obsessed, to our unusual the I core creativity have be commitment demonstrated in these is been and
customers mid-March, pre me about share until our with performing COVID-XX. was and with seeing business Up post let we expectations. our Next, in what were line
We our Visual and the fifth We a another launch cable broadband with at signed contracts early five cable little to North European long-term in We offered America's that northern we years. with clients year. a were last Mediacom, broadband new several we stages provider, by Connect extended helped of later. service a and major about talk digital And I'll implementations our for brand new late our new largest solution relationship that provider. signed communications customers
softness in in majority some some about see then of parts to business. continue see our in of start And we did the strength we while to starting business, mid-March, the
some slow-up we in implementations mandates. our customers project For both and CSG work-from-home early implemented the as very stages, saw
American sense quarantined makes indispensable Internet we're service as North to cable entertainment in satellite home video close are and customers, times. our it's usual the considered these during almost For supporting. connectivity is and an people as This fairly broadband, business and areas at
For upon is mixed, where it's that our been cycle global service their depending us. operator communication engagement in providers, with
our For adjust they're slowdown customers stage, those both who and are early the CSG a in activity seeing and changes cycle, in implementation slight the as priorities. the meaning are our we to workforce to in
we're conversations of plan, every about physical with it's pandemic engage the this interact and business one who the in providers those are solutions. thing there brought able to or contact. for fully company's need to forefront be If providers that without an human For is seeing implemented, engagement digital customer customers acceleration service our to has
on. Moving
our service environment current also this For mixed. streaming is providers,
and some product have and provider sports is entertainment live have declines. streaming communications, experiencing companies some then you whose You that primary media some doing are well, events and
payments going March For the of to well when two began was our customers, last slow. world things until the weeks
has and payments impact business customers, We companies do midsized XX,XXX small are. over industries payments or feeling they that the and not to mostly are not travel other the companies hospitality airline are global our While serve and businesses.
sectors. decline. and retail However, These we into are programs include that other sectors establishments shelter-in-place after-school and their impact once different went effect lunch some from businesses child care, orders seeing saw
manner. up you the contact-less their up recording million engage asked were I'd future, what massive of short calls automated we talk I through our our to customers hotline and almost recording like XX% have in to handle call about overnight. of address X,XXX with them We with an FAQ of unemployment have the increase able the helped to for stand to clients to to an jobless manage up in new a a significant X help Their time done stand position their voice before how calls ways caller share very the or claims. related Recently, to to we frame from solutions to grew question a Department Finally, helped amount interactive stand help to frequently volumes questions. solution in redirect to automated Labor we
center allow No center X.X in that with calls hour so handle of the labor notice. to peak, little This effectively. XXX,XXX contact calls government call one in could At day. more stabilize helped calls agents volume its million and our handled human solution one work and
so broadband or with their help more place, service. in cable sheltering many more Next, and with or needed customers questions had
both use This sudden with several for increase, spike impossible challenge to their an this their customer the our as box what's of to it Visual to home. send providers, or call their a and Connect volumes on be in safe. great technicians Not our keeps address To allows experience, presented going camera show having the and agents smartphone consumer field home, to the resolved end routers a this technician well the to issues deployed customer solution. set-top This as does allowing clients solution technicians technicians. deliver in only agents, service without
hours Finally, mandates cases, these Within state city, being pharmacy localization. let differed know in great to by shelter-in-place Many were of when experience wanted outbound a significant by national still customers offered chain services same prescription response million the create reducing delivery. campaign customers, pharmacy the an time, a about proactive while local store The for calls customer, call by pharmacy and to into this created XX helped were what mandates proactively hours, announced. and, at many the the stores. requiring we
helping few our that just respond are examples These how customers has to this are the our pandemic needs solutions created. a changing of
year like about Moving both company actions this to term. taking the position we and for time on, are talking spend little the over longer our I'd continue to a success to
everyone of or software-as-a-service have a remind we primarily to thousands provider. customer on our people that custom Therefore, tens we developing are company do solutions. product sites important it's First, not platform a of
with investments well look us That and to to as and the us we to dependency believe reduce difference continuing That as even move evaluate said, serving to our will and continue resources. position on better spend and companies is now, heavy we're investments new normal. as I their This of continue being center to our right it risk our this another capabilities. and for even to we add At data years. crisis the extended we five year, and our contract continue more our platforms us cost lower to provider beginning before modernize began, scale allows the
not challenges job. potential provide supply as we a and this have business our a doubled more ensuring add paper their they Next, the supply ink of are this mail in equipment chain, seeing the and although major anticipation disruption addition locations and print of various result in closely accelerated to any pandemic, facilities. staff to to of continue necessary from our our the monitoring do we and point, of to certain printers we capacity At we're as have
evaluating they of to additions the the Next, these speaking of timing that of adding needs ensure more with staff, the business. we are align
the end. of this and our result we're productivity is seeing a better understanding While being we conservative have our more not major are so the positions we pandemic increasing employees, going when of to of of added pandemic, being as impacts scrutiny a in hiring
Finally, for will save to go to more will balance levers about Rollie preserve so sheet we position, and I into continue have liquidity our and strengthen to detail that the review. that him
it an pandemic a that, have minimal caused but what has far, with don't such resilient compared I say blessed so a turn how to note, we others fortunate very it amazing to set by group served been extremely We I have diverse a last, long to Rollie, be disruption business any feel will employees. of model on increasingly the over at has have Before idea are I an experienced. leading of this to customers, personal company
thank that, and created and employees like I'd current strong the and who company. resilient of leaders to amazingly CSG past For an
guidance the it to for to and With turn Rollie as performance balance sheet that, well the context of provide year, over and our additional review remainder our will I liquidity. as financial around
