Q&A, the comments. Before on lead two time heroic communities. we But the seen it move to off our with past I'd personnel transpire officials, workers, by healthcare and police all action we've been government been gut-wrenching all in emergency and few of unprecedented. has like in has and also months workers to a What a essential
I'd like this includes crisis. doorsteps frontline Whole Foods responding you other this of what we critical and to into have to of and This a insight world. give of all us are the at time. supplies we critical groceries around Amazon provided team They've our partners and Amazonians, the lifeline at to how our seen some including
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no rigorous preparation. supplies. provide for and our millions and the for allowed We action such million safety masks, the cleaning social higher established continuing while took other of crisis to workforce. wipes react gloves of safety We of six tens quick and order COVID XXX procuring to protocols, levels, to The maintaining distancing, foot including cleaning
their began We raised between We to with across network. fund, an additional we unprecedented relief and the for allowed demand, and Whole in funded the In time a we premiums, were reserve new checks discretion. unpaid wages temperature and displaced customers, requiring added Foods and we at to from XXX,XXX employees, deal Amazon employees senior plexiglass our new customers jobs take stores, our other hours of economy. barriers whom off operations we overtime shop. hired cashiers To special many temporarily
including to steps non-essential products, took marketing reducing dampen demand spend. for our We
to network extending pivoted products within and priority to one four shipping non-priority on items. Our promises days
independent medium-sized our to and serve their sellers, worked of Our most for third-party are customers, small are whom efforts. and hard tremendously businesses grateful we
stores, XX from grocery shifted our more or directly Foods half XX%, with helping and sold Third-party than of in the customers stores stores. focus than And sellers. expanded capacity overall effort their store XXX COVID strong to more sellers our in We other fight third-party to stores from more see at than units by virus. to pickup Whole to the Amazon teams and continue increased delivery growth
example. understand services, own researchers, working our are and of government AWS the are created to for there who Many learning and has their seeing conferencing, and the to the spikes, helping assist enabling companies public lake coronavirus. workers, crisis, healthcare are scientists customers health fight response products online demand remote data in video to for officials health AWS and
banks by helping help Amazon Miami, this and evaluate customers plans ramp Nashville, their Flex And X Angeles, Washington and own DC, with food XX serve to Alexa U.S. across Los CDC to in donating Orlando, cities risk San million access is groceries to meals is them Seattle Francisco, guidance, up COVID-XX the of delivery important services supporting levels.
in products the at coming remains invested cost. COVID incremental customer in billion and These include of in up revenue in ramp lower QX. of for we costs productivity could is QX, seeing our demand ASP as allow costs this the basically high business? distancing We've more impacting $XXX are new many to related million more on provide expect How headwinds all is our social essential and we employees. grow than facilities While for these or the $X
had Investments capabilities. reserves in of hundreds testing our protective dollars enhanced $XXX cleaning of costs QX, to teams for millions hourly develop related we personal wages equipment to and for of for accounts. million our employees, our COVID-XX facilities, doubtful also increased another In of
a lower did travel, for On in to a the see as marketing meeting our and items. demand way dampen drop as entertainment side, costs, non-essential we well flip as
in doing essential have look what many can't goods are of the so like, we certainty teams we're services We to humbled difficult efforts my this few time. and delivering While proud by our next great the customers take responsibility and work this about through quarters of to I'm people. fellow Amazonians seriously help will the
With that, let's open up questions. for
