Financial welcome earnings Brent Thank you, on Moen. today joined and our Chief third call everyone, call. evening, Officer, I'm quarter XXXX operator. the Good our to by
on and team guidance XXXX, patients. help to our in been which brief this our going release more today's reinstated Brent afternoon. focused revenue in with and continue to our how update I'm also recap financial Let call. to a our that the quarter. a you QX the discuss and of pandemic is mitigate operational these begin their results financial and our our updated I'll discuss review to serve our has the detail me to impacts detailed provide clinicians outline activities shifting we've of financial with for and brief impacted performance on during COVID-XX earnings before a results going press
share questions. before open for we Following a closing outlook our the his few remarks, I'll thoughts then on call
get as with a that So let's started. backdrop,
evidenced X% flat strong experienced offset by year-over-year. and improvement systems, was the an which strong which sequential XX% Systems, partially $XX.X total decreased reported reported prior revenue operational basis. our as of QX of basis X% which the we of by represented and XXXX, and total This of sales rentals on our sales rentals of quarter a third XX% a recovery of Entre 'XX of decrease was in by on the The of million, increased over year-over-year low a quarter. decrease driven Flexitouch We year-over-year. For revenue our
we disruption expectations. our as the the business performance pandemic, quarter of COVID overall experience our during continue While a exceeded to significant result
to discussion and COVID. of Turning detailed more related a to ebbs flows the
strong under feedback importantly, new best and Although in that seek performance as experiencing we returning protocols adapting trends see response prescribers clinician to quarter safety to from continue continue they continued observe sites has treating to the COVID and indicated greatly quarter were improved the clinicians demand uneven the positive that to accounts QX. can. manage health you're our to opened progress positive are care COVID. environment patients and of with related different the saw across Overall, top to to during demonstrate and vast The to geographies to the pleased patients We as care. quarter. throughout adopted constraints Despite health of relative treatment. access And and our saw several these during we were and facilities majority to we prescribers many operate and most trends, facilities
between exam with patient patients time and patient they're many of with reported no are experiencing to seeing clean in were impaired As constraints rooms were our XX% consultations. practices First, These turnover X,XXX our reporting while constraints. that extended operating treat capacity our two fewer they that shortage of about of found with demand, and ways: additional requiring have to survey open most operating those accounts accounts, October rooms that primary were clinics we top surveyed their in remains nearly they that impacting recent business reported periods
continue many patients our force providing treatment enable ability rep with benefits Entre one call our with in-person VA on session, our ability provided lymphedema excluding to sales in-person Historically, our the brief to it process and of the conducts our an as them on familiarity Systems from have reps systems largely points and sales event Second, by clinicians, to patient. however, to engenders relaxed try the restrict experience at experience restrictions the a of Flexitouch clinic, important demonstrations first-hand behalf to or patient hospitals, their conducting is access sales conviction demos. in the the
we seek overall headwind during traction. While a these we've protocols meaningful recovery recovery and continues the and seen to quarter, distancing social believe the trends remain business third as safety US
approach They seen patient and vascular report their continue they centers clinics performing as we've specifically, to systems. health the fewer as has sales terms terms are vacation their and trends many current they traditionally patients practices their XXX reps resourceful their lymphedema restrictions team that to relatively community-based focus VA force more the interacting even approach to sales suit This XXX outpatient adapting pleased customers over the that to way to lead the privately-owned based care, continue universities the [ph] outside therapists staying to board, to outpatient In clinician entrepreneurial of and environment. office in of and our of VA their extending clinics with These patients health compared physicians. more they would primary-care the by expand governing network centers hospital their call redirect volumes. required patients hospital upon. stringent in Across of terms admirably, time activities, seeing In have also and have commonly the recovery. many seen COVID-related of gradually to more continue our and is including restrictions resource governing hours recovering severe by where clinicians time. site less to dynamic of limiting appear limiting of tend that constraints I'm VA, to with particularly approach and the Meanwhile, to demonstrate setting, based from us, large system to in
do product patient success a existing of assisting means job implemented to force training and our patient patients our we with virtual standpoint, impressive supporting our sales we desire and From continues which including an accommodate clinicians menu to to expanded maintain quarter patients last continue see demonstrations. their Our options, conducting social in of training via necessary, order where to virtual distancing.
also of which with In training. our familiarize addition have and earn easily trainings in-home experience the begin were virtually, traditional guide providing systems to them patients with self-treatment In with to video surveys, instructional recent ratings quick that including help the to box in-home tutorials training, immediately. traditional consistent our start and virtual patient out we're materials, enable patient them of conducting use We're received. exceptionally our themselves well trainings been satisfaction a
addition our leveraging regardless our and we're recommend their or to to Our engaging surveys patients ensure from our necessary clinicians also by positive part this our affirmation made patients, team shift were our progress in-home and experience equally training the continuing of results is lastly, impressive possible, in likely received has training. traditional they to base in patient whether found clinicians that virtual best new despite that engagement. a We patient sign view And virtual prescriber supporting to and process. products, expand as existing in training these targeting
event, of are opinion each topics and explore our education focus and variety we organized is programs, These clinicians of to our or relevant we traditional feedback leaders more intended within educational the how audience tool our events inclined a up on audiences sales a care team tasked virtual providers. independently within inform third time. might of following shorter part, either their and inviting a found focused industry. become are virtual to clinicians potential nearly targeted in-person of XX we with arsenal. their comparison quarter, treatment Depending in and require and in and with clinically more various our then XX because the During prescribers events, a convenient In they're developed key universe designed events education in health to partnership obtain on the to commitment
drew by see quarter we've over long throughput have rev the our uninhabited X,XXX universe than believe clinic we've subsides events, come We of to third prescribers were X,XXX we've prescribers of even experiencing we these and access that clinicians demonstrating education prescribers, even attend way feedback spring, quarter the our seen able and impacted of of surge. essentially our clinician COVID months growth targeting growth this alone, the of very these base team clinical Year-to-date, the as we evidence our support helped activities, a to of past had double the from patients. has account increases our events further these back, over our after has on sales a of Overall, the of engagement. During to and virtual leveraging longer-term In COVID and July. on offset been partially flat specifically, will from basis year-over-year third events this events their pandemic Stepping education COVID impact positive in sales Ultimately declines expands. attendees. a impact continue most expansion cases mid-single-digit XXXX. pleased hosted and received all participation which interest in more to new us drive strong the
Brent? our we clinicians innovative And to for Our is base prescriber and team continued turn notable the the identify which our press continues perhaps quarter organization believe challenges most in to guidance, this provide ability improve. our afternoon. demonstrate expansion solutions financial service reinstated me let presented market and its mitigate world-class bode Brent to updated our our environment and the and execute XXXX continuing that the accomplishment of greater pandemic to to With the unpack quarter, detail patients. while success the by third our long-term our for well to and lastly, support during that, ball and to one discuss in continues of release the will we as results