you, everyone. and Mark, good Thank day,
our all, of call Happy now, this report is Ryman period. I this and team and doing and joining and the analysts well at finds secure through on back that safest hope our company again, during environment unprecedented who fine. all just right getting to We're of all us possible healthy, secure venues. debacle investors most hotels First this customers wonderful are the laser-focused entertainment in and managing regular our to our across serving
February. really months a our could results, spend were quarter of strong on through I talking track about the first Suppose time January and which
our as expecting first be we've phenomenal entertainment the year was rapidly up well be, and, time. that hotels was COVID-XX, venues Gaylord fact, our of shaping been the long the XX XXXX the as well. outbreak, In quarter, a that unfolded to to majority on as Alas, March culminating the orders in stay-at-home time ultimately, as of not which for nationwide of close most months for to March, in decision the around
At yours, like ages business on what is like seem XXXX we this of look and our and will reopen and in I'm entirely sure and industry what and will look moment, January our the XXXX and once attention, rest February focused ago, like beyond. our
the course, new to our pending Of expectations must answers are our fluid, questions plans with situation developments. and that caveat come or a and is to these subject current change data
on we're much is there focusing is this morning. to time intensely that about what this we at can And I'd influence. doing control, that The the talk is like but reality so things is what we cannot that
comes in see to crafted at reopening Gaylord background what We occur what across be manager, our like We fact, handy. operators. folks. done We as directing into of discussions Before many let comments converting were XXXX throes our REIT made we was me of I of investors remember we potential back the details, I I and folks all in of we REIT in had the to these, detailed were, the to often background. in brand. management not the was a up discussions from remind are The the C-corp the the know REIT. aspects that want needs Well, with our delve times you in that a with our were process. heard
which X room was far. million by on business. forward to was Prior net first, record business our Gaylord hotel year ever books including for with entered a been. and hotel shape the best segment book all So nights We this of March, our the the our future in it's periods, Rockies,
that those XXXX with. of room cancellations years, placed we this the for of COVID-XX of continue of very the, May, date already entered latter cancellations between and group the first after just netting time, is And this of your related pardon, with future of and year, half and February into decent total XXX,XXX by XX% still related of XX% clustered business XX% as which year, at second have of business beg of for In COVID-XX that rebookings January, we book book part out to June forward a we've the to fact, of all I the the attrition Friday, XXXX. under rebooked nights
net for books XXX,XXX XXX,XXX the half to the for Specifically, second time May room 'XX. last the half of nights the year second which compares X, as of we of had XXXX, at on same
hotels July update talk I'll an on also Of course, 'XX for our open we well. assumes pace mid-June to which moment. in me a But you our give about as in the this time frame, let
Looking at March first the XX, XX.X% net had of the next for 'XX. nights year, quarter room books we occupancy as on end,
back down for XXXX, is this this XX.X we with line exactly compared to Gaylord be to company. during of had comparisons, to XXXX last for clear, including time year, for Rockies. first while of the 'XX. points is just Now And it you, comparisons record are was these XXXX XX.X And year our at the a had we quarter the apples-to-apples in extraordinary remind points all
typically remain it meeting a this Furthermore, just we latter, compare planners not XXXX in and the well and at when our active So year point, history. to, to looks future. XXXX 'XX, into for good you compared recent but that know like our,
rebookings. XXXX were bookings long-term we that regular room gross previous booking with done and gross While nights only by weeks the inbound of of XXX,XXX, sales team rebooking job a business month a million in at month March, Ryman year-over-year our in our Likewise, million related excludes were Marriott the management also activity. The terrific new to leads have X.X declined of our update and quarter and couple asset generated of cancellations. to approximately our of teams at bookings ago, as a and in X.X team leads XXX,XXX the cancellations sales March XXX,XXX, disclosed just those first COVID-XX our XX,XXX COVID-XX activity juggling
Our creating, is long-term has building and been the and overarching why relationships. cementing even their That this emphasis throughout needs on, early focusing as always, and on customer process same the profitable government and customers' on our for meetings before were than pursuing accommodating shutdowns and dates attrition teams in around focus rather alternative cancellations concerns by aggressively restrictions put finding cancellations fees. place,
on of news. will are our Patrick the rebookings strategy rebookings April We now you sure to transpired what of which I'm as seeing all And the an on as has fruits into this is when well, since get build. the good Q&A, we end give update continue
have on you consider that data, work our disruption, stronger view position confidence new despite of and incredible cancellations, even this than then the our understand hotels at look competitive why come you that the should supply and long-term the with we recent thin COVID-XX customers, before. of group's side all this When this period sales market large the in before group anyone are a out of we will doing was
Now partner and their ensure feel the let of for our what spending each this. shutdown upon that design, when Marriott me our of all This practices the those out reopening on secure talk great a look is come with and our businesses of deal the of closely will on return. safe to process working phase reopening during we side what best time hotel and about period, at customers like we've been implement employees
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prior hospital bridge period I best feel about conversations to of deal that and leadership time be essentially nation's is happen. what viable There a safe a customers, business go we think with of systems, way between they will will the the did I've vaccine In have this will multiple to such reopening is had the to one and there will that forth COVID-XX. comes with employees
keep period, employees During will to this companies ours I a these will moment. our bridge practices like some in customers enhanced describe to and secured, of have and adopt
later dates. thoughts June. Nashville opening late to mid- are But planning National, slightly reopening mid- July. The first, in around -- our in towards late Opryland, Palms, Right the reopening currently Texan now, and and we of planning we the the to anticipate on Rockies are Gaylord
met a city Our have discretion reopen. governor would May, in they slightly benchmarks happen. entertainment as opening permit number venues to as given leaders that, earlier, when anticipate Nashville we to the And state's Red, such if Nashville in Ole of here the has as that indicated may officials
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orders a XX the see specifically than perspective, leisure rigid restrictions in customer on for stay-at-home opportunity these leisure sales social induce in need gatherings. a demand been by the travel markets' for days, less and to and have focus as find regional We gatherings segment venue. distancing pent-up we'll may customers events friction more the an and larger new in From first that postponed the local
distancing fully our of of dining and will increasing include might new disinfecting. describe but level course, what increasing on, XXX%, as X and to staffing cleaning reopenings moderate and measurements. but frequency the involve Phase so maintaining capacity These of not we
restrictions X and less could noticeable call, staffing remaining return would best and disruption to to normal Phase but technology allowing we normal, called their new guests or minimal be be new be touchless investments levels, with what go cleaning what and about place. the in with practices could a routines
good side about normal and each illustrated, you looks be 'XX, by as for year-end, which thinking this duration practices the of are on which, all be recently this. But procedures of looks phase is in could news an of good list that give how to will I pretty doctors exhaustive our our determined. viable a and a industry past this each the be news The like idea what there book business of to weekend, to we're and of vaccine as is as other return saying are good. The
entertainment setting brands. have customers our principle forefront to to operations brand that come of all and Gaylord detailed expect be in employees of at standards for this taking of they the and work guiding lead both our industry, the the It's the in our safe of
we're Now for on say in to finalizing structure. practices have mean the we'll still the painted operational an more details, and I've many while picture, This includes financial of May. what margin our of specifics later working these
back more We be our to able reporting get expect on on and this results. we to give once opening detail
primary me share some touch my brands. it our and of thoughts X minute to a entertainment for relates let business Now with the as you on
First, Ryman Ole distancing market, The each to year. capacity to end of check by XXX% live at open with artists under Red, the X we providing the have be their somewhat COVID-XX these expect be location so tours May, year, mid- late July. social for to we sometime canceled expect will is and in establishments this entire because Phase operating simply in each music challenged many
that fact be calendar. but concerts able one-off Nashville, expect 'XX, strong concert probably a many artists should have the in Given we'll basis, live that book here we so a we by to on
the it Grand decide open quickly shows sometime social many regards to up Ole we'll on As we with how on in July, with how cranks up, weekly audience Depending tourism distancing. Opry, an initially, expect we host. but Nashville
that's where So than understand point. I are this today. there that many at likely questions are are And we answers there more
great crisis what XXXX. travel XX. in is has team that financial endured emphasize deep I to crises. the XXXX days experienced want September We been the recession following nationwide management and Now We of many this a after through painful shutdown the
shut connections, our and natural to a customers, as months all such ready And our over and on from don't employees weeks long interest. to this the sight long-term team Opryland, to back mistake, on our and down or We X groups whether but no are disasters cases, or which recovery. management take same focusing Gaylord the year, industry asset months. never playbook, inevitable make travel, bounced will person, we bond of and common that recover. and full in lost we company the that a of the Because in assets for and our needs the and knowledge to prepared its flood, ensuring share desire largest followed Nashville And these for company that we and know know will individuals do gather make our to we our term,
That daily where a seen more prevalent, travel is up emerges in fundamental arrangements that the that of frequency make to not increase for for This adopting underlying nature, meetings human companies not is world we've order This group Even is fellowship simply in interactions. large lost away. often going work-at-home for and demand smaller our venues we these and before moat an and hotels we away. supply the will side a an our only and will our of why against is widen. stronger than kind even going moat entered. supply, competitive confident of, this against competitive how pipeline are company With that of one emerge even on smaller other entertainment our
balance been Mark to over touch with to on sheet we've the and to turn I'll what that, base Marcus? the with Now up banks.
