Thank you, everyone. Jim. Hello,
for operating four been as quarters SaaS now have business. a We
customer partner In are seeing and job, momentum leverage, good and year-over-year. third a XX% XX% the based our the and a revenue quarter, fiscal we of innovation. done SaaS was sequentially result, has team Our platform right kind satisfaction, up on as
third year-over-year. operating which grew quarter. our revenue with the XX% basis, margin on at recording improved our performance, about was by bottom-line focus a operating non-GAAP for on growing efficiencies revenue, X% And Our
margin and Finally, our stated XX% months year. for well revenue of ahead flow was cash the cash of expectations as of positive previously from flow at first nine roughly that's flow for fiscal the about a being cash operations our
So, that's good.
Turning to logos. business new some acquired quarter. nice the in We
I mention be first our capability telco to connected in They The and nationwide operations. to a U.S. is want the contact large using manage one optimize their will center analytics
Try want Another to European mention a for manufacturing good eGain branded selected I successful that business & is win AI+Knowledge after that Buy. a
both came through not these logos us to partners. Now, coincidentally,
we mentioned we in As before, are investing increasingly partners. more
and API, our comprehensive globally build is want eGain in our current have partners which I quarter, which in to is been we of we certification and This launched our for implementation new a a that the a we first XX that now this practice April. XX a detailed in that with EcoNet, cohort at mention the XX/X own launched technical top to systematic this program partner And program About off support, partners of we professionals partner become over April, their now is positively. have. April management training of helpdesk -- very includes There's a partners webinar person, from little and technical and responding now part have And enablement. in on are best for part kicked sandboxes portal capabilities and so and online available https://developer.egain.com. developer that specific
based that them investment; to we on that eGain continue across and satisfaction, value two two, from the customers, to to a Looking we getting the we on-premise historic quickly things. that at have customer cloud. customers, of One, quite and our we help help customers our which move on ensure still full focus few, safely
to ARR in the customers last a SLAs. security So, one the example, stringent This government and on-premise client U.K. our top rigorous they deployment eGain and certification quarter, moved required cloud an of for successfully is from
spurred be benefit clients later month. our to to so cloud program case, partner, KCOM, be this assurance upcoming in our probably move that or GDPR most going this is the in only project to That GDPR their they many critical with eGain -- working back, we has compliance So, of with on delivered deadline stepping you the this quality. on-premise in can accelerate from available cloud. know time Similarly and
success systematically with the that just customer guide believe do win transformation a we a opportunity and not expand now, to to is And program initial big at What part, clients are scale connect they opportunity engagement ball them. see for as exciting and to incremental large it's our on these but rewarding. deliver our does help successful digital require the to most managers us we doing rolling. them clients consultants part of retain for customers is get more and more their program clients, them and for to of and investment changing and and in So, us govern as cases proactively program, with This business clients. with much make capability. mostly very This would the is running an very some customer our this our and they value for we our some
course. in way, of we stepping this our in are area investment a So, calibrated up
our on retention about. good satisfaction result, And are as customer with a level the front. that's So, and feel we that at customer comfortable rates a
us that's continue that we so thing an important track. And to for
we and front, I on the go-to-market look want momentum, On to to the things few as mention a progress build the sales plan. around
opportunity is base focus installed that. we to our for us repeat, to a on and continue big just First,
to is distribution expanding our The market channel second, increase reach. which around
to time, platforms. with which routes we in the for At eGain APIs though Cisco, doing is strategic platform, with us, open are market, the with other technology complementary As you invest our in for to that all success. continue we that additional growing adding know, partnership and are integration mostly same we
new last noted Avaya on partner a we us. So, call, there's our for
are stage we field activities where next and them enablement moved Now executing them, with with jointly. to co-marketing we have the
So, the of was knowledge U.S., Manchester, their in ecosystem just roadshow we in partners. the delivery later in Avaya with at their and introducing their partner AI with And be them example, will for again, participating, themselves week. for EMEA, Experience partners alongside along in where the now to finished as multicity Avaya, Avaya U.K., we distribution a event Avaya this
we on that's along look momentum to as there. progress we more and So, go-to-market moving reporting more forward the side build
proposition. us on where go-to-market larger the we The take is optimizing opportunities sales our focus model our third partners help of side for on leg leverage can and advantage to enterprise the partner sell
sales now. the situationally Head this a been something his and Global as working mentioned overlay. And our Nuance. the program, systematically model launched we relaunched or has and new peers, which and all so Todd our model put EcoNet is which us is he's of is in deepen that assist upskill will whole very now Now And in a Woodstra, partners place, in will -- before, that And they Todd platform. April, our at Todd eGain have of team related Sales, refining previous this their together this, he's earlier, has with that that model brings eGain closely in that partner developing closely and as with tied I life enterprise extremely to investment then help that successfully, mentioned do our his we
that we for us the logo our right So, this us moving scale this believe forward, acquisition. is to exciting very new for is because path
engine enterprise on So, as logo to look we make continue our will new the progress we growing we share to model. this through forward track, and progress this
can our Looking U.K. our business and countries; Thanks different In cloud increases new now eGain as residency Cloud for of implemented February, cloud to our our all cloud. quarter. availability the new our cloud lot This that now presence three new And geographies, there at new we customer less launch presence demand. architecture in other eGain geographically on across of of announced requirement four completely The around in essentially in and know, or with is eGain over of and highlights partner last nowadays re-architected in the years, data the markets. you couple sovereign Ireland, Germany, in-country a that months we U.K. interest the U.S., than based we version,
become now prospects. We've eGain slightly our positioned efforts partners. for also our ever and closely marketing as we bring partners capability so has Cloud sought-after this So, that with to a align more
University cosponsored Digital quarter the of Nordics. companies on knowledge E-Business for recognized were innovation and at we service. and innovation of with Consortium, is management. focused AI by a as invited one at most success instance, And last recently, our which where that customer Elisa, the KMWorld ours of for we matter and talking were Wisconsin we AI+Knowledge in the about Summit also to present AI For We of partner were
-- In those at the most we are performance I nowadays service. and well. their fact, translation as now, beyond And realizing Those our with among that best effective trajectory which enterprises lost interest seeing businesses in change in operational AI+Knowledge technology. all-time gets enable to but without More impressive, and that high, an AI+Knowledge as fact, not who sales more however are customer companies, and is especially service. of strategic includes big, process that customer believe, are in propagation, we in are their extension looking practice intent, guidance who in
works customer not Knowledge+AI are customer in well clients interest for service across contact to works we seeing What deploy more service that centers So business, from quite business. well. because entire existing the across well works their and just
comprising the to in in the they that the a transformational operational partners Knowledge+AI and moving And we Analytics. secret this forward, larger network a plan after bring to train result. deliver across that unique expertise value has our and This Digital, contact to sauce, financial as deployed proposition proof-at-scale initial if their in reported you AI+Knowledge we clients. AI+Knowledge, is good client we area have North fact, will, success in on improvement branch services in now eGain centers. who value And metrics have, we have In America
carXgo. Monday, our is a know. the Europe, event in eGain XXth. which of for Digital+AI to second-biggest Before Telecom e-business you I most our over the upcoming in year, from this of and and hand London marketing about leaders big us, Innovation This is our I is is carXgo Eric, marketing event this want next from May -- Day hire, experts to these British made talk around new for time, Both and cars journey as on and Learning And for eGain. practices. announce year We'll probably will in will are also insights finally, have of. building platform, best announced last industry Daimler in aware easy customers our and Machine exchanging we transformation we late Chicago with you capabilities messaging. as share of their analysts venture eGain what event
please interested, we more that to are excitement extend we color on May share let to If the know, Eric to you. operations. London the said, at Eric? of and in us love invite of Financial Officer, lots ask our any around an event financial With Smit, So, plan add would that European I'll XXth. Chief you
