thanks, Great. Thanks, And everybody, joining us for today. Ashu.
consensus. line operation business guidance with quarter and solid results were of And these missing we work-from-home our Street mentioned, a we bottom to transitioning and top around had while that our delivered results results a Ashu without third exceeded all ahead As beat.
professional SaaS have all of we last to As are I business, XXX% customers. services substantially shifted SaaS our for noted as now our quarter,
combination we professional our revenue basis. So a business and the believe measure on useful forward-looking of to as SaaS services a value
a cash million with puts cash, $X.XX the ended Looking X% Non-GAAP no $XX.X and operations diluted at quarter or net the million was in from $X.XX income provided SaaS on sequentially. financial us with $X.X per up revenue debt. $X.X And operations a basis. from and quarter on was was QX, highlights year-to-date. and $XXX,XXX, million basic XX% by share for year-over-year per at the cash finally, we And that share
more in our detail, at looking Now quarterly revenue. with starting results
professional was long-term For XX%. growth This $XX.X million XX% SaaS model towards total our total of target our between services QX, and revenue XX% of XX% year-over-year. and revenue, comprised of our progress and up revenue highlights our
and accounted of SaaS year-over-year. revenue total was XX% for year-over-year up sequential revenue our $XX.X QX, in SaaS up basis, revenue XX% million, On QX. over year-to-date was and a X% SaaS grew revenue XX%
to in upsell and includes the trailing healthy rates and Our remain gross to quarter XX-month retention retention, the continued continues the be during low retention XX% XXX%. renewals above which in net line retentions uplift, range with SaaS and be our and
customers XX% quarter The end and quarterly by Legacy XXXX. our ahead some ago us QX, revenue revenue to puts of basis calendar total reduce to total quarter, XX% the in which legacy legacy terminations. of plan our was the of migration revenue $X.X million, revenue down on a and XX% from from the increased below by down sequentially for our of the accounted legacy continued year X% driven of
revenue. or from million This X% services down was quarter. $X.X was ago revenue total Professional the million XX% $X.X year of in
before, get noted digits goal our we’ve to single into the as percentage total of As revenue. a high PS was revenue
is So in this line.
of I are it revenue. internal we timing our when look fiscal PS still quarter. the the at resulted the in to decline completion certain this But the of sequential However, target year, engagements for tracking for
was Gross looking gross the of profit Now third a of to XX% ago. of a and or profit a gross gross $XX.X for $XX margin margins. compared profits margin million quarter gross XX% or non-GAAP year at gross million
impacted from year. the margin quarter, to the mentioned. just XXX PS was in due I timing the in points was gross Our subscription up XX% margin negatively QX, in basis prior part issue
seeing hiring ramped PS. demand and the around to are we for increased support we the business addition, In the
productivity upcoming quarter. while margins, to so continue these we be And expect their the ramp impacted in new members up to
costs in ago at Now came third compared $XX.X million the operating turning to quarter to million quarter. operations. year Non-GAAP the in for $X.X
our put quarter, impacted spend. For restrictions as place marketing to travel was we in obviously of sales continued months first X were ramp the in But in this the March.
our delivery production we will, be the very mentioned, this in but ramp environment. of current investments continue and to Ashu side, in prudent innovation course, have As will and
significantly income in operating our an which the operating non-GAAP of million quarter XX%, of or was ahead guidance. was Our third margin $X.X
income the $X.XX share share on on $X.X $X.X share in $X.X income basis non-GAAP million ago basic at year diluted per share a $X.XX $X.XX or net a to share $X quarter. for $X.XX looking per year basic million quarter compared Non-GAAP net income. and or net in compares third the income the was net per quarter quarter. diluted share Now million to was a $X.XX a basis. for per GAAP third or on the per and $X.XX or This million per on ago of
operating Turning equivalents of operations was quarter of the balance And cash $XXX,XXX. and March million to and as XX, cash provided by flows. XX, cash June margin year-to-date, an operations $XX.X million And flow Total sheet was during $X.X compared XXXX. our at million $XX.X by cash cash to provided or was cash XX%.
turning guidance. Now our and financial outlook to
Before a points few highlight. providing guidance, revenue to
spent XX our have We have the last potential customer COVID-XX forward. going and the so business assessing base on impact days our could that or
approximately XX% following As $X make by at spread of revenue or Ashu teleco, X%. billion finally up vertical, down drilling our of at XX% with travel government X% financial insurance, ARR organizations. mentioned, the have our customers is healthcare And banking, and to then services, total and ARR, in are retail into large hospitality government and close that with
accordingly. vertical, as the this at immune expect to size to are, our has but completely business from any the adjustments again, of of looking don’t resulted impact disruption indicated, therefore, in distribution regardless making Ashu and short business limited customer So be term, in we
Again, reflected as our normalizes, from deal see COVID-XX. updated a that Ashu challenges this deals And we standpoint, guidance. logo new with ‘XX a certainly expect acquisition businesses we’ve slip have impact in business indicated, the we’ll to in of area. And seen few until fiscal as
want other guidance. it pertains to points Some I highlight our to as
is As customers originally to professional business revenue it revenue push a We business growth has total forward, relevant rates our our the of has year I planned best migrate negatively been accelerated is faster becoming been legacy declining mentioned the the than overall cloud. remaining as that us. measure services is that our the to with going core of by for increasingly growth earlier, our SaaS on-premise plus metric impacted this believe
currency, And we impact guidance have here update factored constant in the on finally, into have FX this be will as which provided is guidance. previously we and updating year-to-date, an the today is
negative the the for a total year $XXX,XXX for revenue it’s revenue SaaS $XXX,XXX. our negative and is For impact
we revenue don’t QX, to rate remainder the U.S. significant if the for further impact levels, at pound the exchange dollar-to-British remains of the a fiscal Looking current year. the on anticipate
to on our Now guidance.
which for year For $X.XX on million would income between fiscal million currency provide year-over-year. growth and to represent between $XX professional a XXXX would would basis, we X% a constant year-over-year. the share. $XX.X XX% million to currency and currency XX% guidance of XX% and And SaaS to SaaS on million $XX.X revenue of $X.X up X% of on $X.XX XXXX per constant $XX and services million growth $XX.X year, million updated which and full basis, million net Total a XX% fiscal $XX.X growth between represent for revenue revenue represent year-over-year. of basis, diluted or to of constant between million which finally, between of $X.X non-GAAP between between
Relations closing be just investor participating this updates. virtual remarks, my conferences will Investor We in Before again couple month. a of later X
Virtual in Emerging of the participating be Conference May. will Oppenheimer We XX Growth place taking
Virtual XX. Craig-Hallum Needham And Institutional We at hope of Company Conference at conferences. be presenting Technology the to taking these XX. on in May you see virtually be place & Investor participating Media Virtual Company the will we’ll May and We some Conference
closing, us shift increasingly times, customer becoming platform our we digital. through digital as a to making it’s to in is organizations engagement clear So uncertain these navigate the necessity urgent that for become
analysts. product partners corroborated and leadership Our by is clients, market
we new current product Research, in number vision, digital offering. Much of Wave deliver stated, Forrester Ashu analysts rated their Service eGain As what the today. Customer one consider
our see So and sheet time. term. the accelerating significant where partnerships, in business balance products to we opportunities are Thanks investments performance, we medium increasing we are our in two and this in areas
Operator, This concludes for remarks. prepared now call will our open we questions. the
