Thank you, Niran.
I Before conjunction remind deck. everyone formal that to remarks, release supplement like would our start on morning, Relations Investor in I posted our earnings with an my have earnings this we website
the We leverage and I now. growth delivered UC guidance. executed plan, optimism of continue providing having within would with according range like cautious entered CX we fueled successfully within to multiyear recap by the to to secular the years of XXXX our growth a business several start trends off for the XXXX. as segments XX.X% We revenue that have in our a year
enterprise like driver business also the coming AI the in years. our major would for late investment in in focus and we increased with that business I on view our VoiceAI another since growth early of to note see XXXX,
primary Our Zoom engines during XX% business, grew year-over-year. were Microsoft CX business which above XX% year-over-year. growth up X% growing Microsoft XX% up the ended year-over-year. up with business year Teams year-over-year,
opportunities ago OEM lumpy XX% CX Excluding customers enterprise over revenue, priority the year-over-year. year lowered XX% have grew direct already year-over-year. activities VoiceAI grew and on where segment. OEM we a
half is UC transformation and consolidation to second as our primary vendor secular and Genesis, remain macro in defense growth the to markets core cloud the AudioCodes we favoring technology namely capitalize Zoom. Despite the within drivers well-positioned we digital the CX the believe of intact. faced uncertainty Microsoft, and year, our on long-term such partners
strategic the in We strong to core further us subsides. afford of our business, continue us our flexibility investment that relative storm believe blend macro to balance sheet when unique enabling to our areas competition the and profitability peers leap-frog UC/CX for
operations to pressures. trend margins coupled on have improving supply investments, in continue FX floor better the Based continued enteringXXXX. gives the increasing and on operating easing current prudent delivered of should our to we of XXXX leverage This On us pressuring and and first gross confidence the improved trend, hedging chain are in helped throughout commitment profitability with operating non-GAAP quarter, pleased deliver XXXX. supply by drive front, allocation chain, to margin improved operating
release market. quarter Stated came Microsoft-related some XX% from we a we prior this in the up driver deceleration as longer in quarters, Now, our the fourth of press business, Key momentum shifting first quarter XXXX quarterly continued saw quarter both the from and year-over-year, UC morning, was fourth sales which CX results. of earlier into saw cycles.
Same the although about in Zoom from and lower a quarter, XX% base. other year-over-year grew on the hand, albeit
at the year the the As beginning relates million ARR, ended out the it to we growth. Live Teams services, year managed we in of with million over laid have target $XX reach to that for $XX achieved
exceeding XXX with priority sort in value ended our of CapEx Our up migrating well growing last XX the contract from strategic above working of level and providing total with value us execution live with is for increased our subscription OpEx visibility. to revenues quarter, of traditional XX% We quarter-over-quarter. contract year million million, of
to live the We services continue XXXX. expect in momentum in strong
Our expected, from X% CX segment owing prior the which OEM grew sequentially was still lumpiness as year our period, to largely for customer. down
OEM our focus earlier, largely from and away the enterprise stated business have As direct we accounts. shifted now on focus
CX in XX% grew enterprise business Direct quarter. the
managed SBC a CX, is to strong live on-prem continue services strong contact cloud we delivery. now Importantly, center to alignment planning with to pipeline solution our our accounts, couples We from close see solutions enjoy deployments. implementation which advanced migration in of opportunities
to service this strength the all-IP carrier the area our transformation market, PSN projects. to ongoing related in Additive a provider shutdown growth quarter in is CPE was which the and in
XXXX. Our XX% see segment pipeline the in we service grew and consecutive provider in continue was quarter year-over-year, up a business healthy and for third to this CPE
gears Shifting and discussion. to margins EPS
margins increase quarter, primary from snapback in are influenced the a factors. by two non-GAAP XX.X% in to pleased gross The the quarter. previous see We XX.X% to in was up
in supply roughly $XXX,XXX prior of in our compares in margin. supply quarter. quarter the accounted costs non-GAAP which gross accompanying third half million the of chain sequential spent We fourth for our costs. easing improvement chain Lower cost First, quarter, to throughout $X.X incurred the
improvement accounted mix our from with of balance product margin of for services. gross the managed coming percentage sales product the or Second, sequential
margin XX.X% change came inefficiencies balance of year and points product in in chain with versus related the the XXX to mix. XX% at XXXX Full the non-GAAP supply XXXX basis of the gross
fourth where of ago was quarter the our enjoyed higher hedge result we quarter Also, activity. a XXXX compared shekel quarter to XXXX as year in first dollar/Israeli the conversion rate US
favorable this hedge persist XXXX. expect ratio in We to
margin operating OpEx in non-GAAP the improvement to tight translated third sequential XX.X%, and margin gross in quarter. XX.X% Higher from up to management
which to and, margin change XX% a to margin Compared period, ago rising in operating growth in OpEx higher from extent, explained hiring primarily be activity the lesser difference by the XXXX. margin, was gross year can our
Main with headcount in XXXX investment of fourth in the OpEx quarter. employees down Headcount, fourth worsening third X% from upgrowing of on XXX employees, view XXXX. is ended ended our the in in to we global economy, expected few XXX that in capping quarter slightly very quarter, in VoiceAI the investment go VoiceAI. slides. minimal grow continued -- rate for enterprise is incremental will a a driver hiring headcount in at moderate to topic our
back getting outlook earlier. the to provided Now,
economy given which our business growth. $XXX is of So, be earlier outlook about for XXXX. And million a global guidance income net year X% growth $XXX that's guidance XXXX, follows; range the per full for X% the to diluted as million share, to $X.XX as our $X.XX, revenue would is from non-GAAP provided to
on roughly normal December for I or first which of fairly than October X%. the year year-over-year, XXXX to and with will weak even Also, XXXX period, see January lower we to while XXXX and As November that anticipated like was would believe XXXX the when for X% sort the range November stronger the activity. was is compared the quarter, we full albeit par growth XXXX, mention to
our diving business core engines. Now, into
business the XX% more growth to of for the business XX% Let's XX% in XX% go now. delivered the over fourth quarter, first full up year-over-year while growing Microsoft in Teams year. making grew our quarter, over than Microsoft.
growing business XX% the speaks accounting healthy additions. Teams which the pipeline. for XXX added strong year We of XX% of in our business. account Teams ongoing Microsoft period, accounts than quarter is roughly now quarterly year-over-year Skype XXX for ago in Microsoft We adoption declined our had less another and to versus for accounts,
business, $XXX uncertainty our million the longer discussing. of a the given of albeit business the The been guidance. moderate For growth as and at year, in we expect from XXXX we the revenue in in sales year more we've full of cycles year, another Microsoft high end pace XXXX, our achieved at macroeconomic than grewXX%
monthly active opportunity long-term Microsoft's their percentage PSTN. on priority to includes given not Teams' to The a of license growing million users shift for licenses, which has XXX changed, teams EX
growth low-digit is X runway [ph], XXXX implying XXXX, within Microsoft adding ahead. Microsoft market users disclosed PSTN reaching million recently remains and more only ecosystem XX%. in well January million recently above July in significant strong over since and multiyear penetration and share users, our more Recently a XX and suggesting
Then in voice the development provides days our direct most Cloud. Cloud is Live space is [Indiscernible] important of the activity these Microsoft routing. which Live SBC platform,
that, in Cloud all recording facilitates On value-add a efficient conversational and small teams and services, be midsize efficient device in and Microsoft digital warding and and such way of IVR, into very management adds to portal. faster management, can top Connect it on Live the as analytics providers accounts very Operator of onboarding. businesses used for service cloud facilitates and
contract the XX of Live contract million, than more total three-year quarter Cloud ago By the the fourth level the value. of value XXXX, of a of year tripling total end reached
experience customer declined quarterly we to market. the customer saw basis, during a activity whole On the in CX, wealthy [ph] X.X%. Now the activity quarter
for to important is our efforts. we This grew where contact more enterprise accounts direct XX%. However, center focus us,
and forward, XX%. For will year which going CX we enterprise our less revenue, excluding the OEM business direct declining focus full grew
voice We grew Teams plan Microsoft expand XXXX. conversational effort to our first significantly AI market Overall, above in applications this introduced CX center year-over-year. for XX% have already and the native entry-level application contact
and Click-to-Call Solution, XXXX, growing to adoption CX, boost application, among expect out Conversational MeetingInsights. I'll of XX WebRTC, Live past Connect, months, services we them, see growth. launched VoiceAI during the them, new and and Recording count IVR, products revenue Looking them SmartTap and Among we to
the moving leading on-prem space. pains. vendors about ahead, the in Talking of about the to seen of Talking happening some in field. transition what's manufacturing with but We've cloud this from
to and the take We know partner have execute complexity. the seen on both we path looking trusted about and and from vendors, their can of the currently future for opportunity, new and that Avaya they several Looking migration are nervous that use to of definitely customers enjoy solution migration a cloud. advantage Genesys them this on-prem there we And solve the it.
Genesys their a And a certain for to discontinue definitely Recent with Engage of made that of for announcements a invest. to lot on-prem is us goes for from Genesys us, customers number their unhappy. feel customers Avaya solution. Same
Now, VoiceAI. to
seen increased have enterprise we on lately focus AI. So,
in investment the was in and [ph] OpenAI November AI. First by of then ChatGPT MarketSoft Open the announcement
entry Yesterday, Google of into announced search. latest the chatbots field Bard, the advanced for
IVR, virtual fact, we in areas see fronts intelligent assistant, activity and In all more. services, increased the agents, cognitive of on including conversational in
January Obviously, XXXX, into area VoiceAI an investment CX to to glad started we enterprise I'm growing will to We're glad that intend this investment fruits. embedding key in awareness say XXXX. was now a area start year the where for us see in to keep applications. to bear back we growing in VoiceAI global technologies AI and
growing in saw VoiceAI beyond. this we keep activity expect in rates more grow of to increase and XXXX XX% XXXX, more the we years In and than the than XX% an by at in similar business,
we about compliance and XX% in registered In the than VoiceAI booking recording created. invoicing. XX% our grew in opportunities business, In Connect above and bookings new both more growth saw in XXX% growth area, we of of
forward. for new in earlier was every XXXX, day in meetings that the way going already thousands reception for interaction creating market, We value deployed application list an now recording, meetings focus a warm in XXX transcribing, joining a are of going has see a we're organization. a Insights handling Teams got have month. where the around customers and This a to area and Meeting Our the big vocal is in and repository few
to our to services. calls a handling More technology virtual medical come. day is [Indiscernible] our AI in Lastly, agent close XXX,XXX routing
of very over conversational One players to focus among point, other two can from networking one these who we the is contribution like days, a the less which voice one would than technology very I the area. few. that important hand count different and is and provide one are fields. technology AI Now on believe I'd area we IP is
of at Very that the it's the that's have implement few of but everything very solution. to companies a have take end the customers deployed fully solution two. services great they cloud, Yes, need in order in enterprise to working care got day, needed cognitive those advanced
exactly project advantage. such exemplifies me our you Let one which give
that more is a was year. have was Israel a than We project the Cross and working now Red in implemented
service. in the handled agents seconds. XX XXX end X in XXX more every grew of huge you four XXXX, of XX -- emergency handled Actually, calls sorry, coming details. to basically agents some a from a they year. is have I'm Cross. have a call give more a This than million call million, like In to days is call like and XXXX, X I'll seconds, growth. XXXX in This they They Red is than These at every instead coming
more a means that day. calls So, than XX,XXX
implemented of including transcription this And the contact to very to a coming sophisticated incoming speech-to-text have every center. is various in and have insight including two basically, call order calls in operating to places, that them treatment we allows from call. kind bots that for of solution Now, rooted basically that recording, implement real-time then to
to such I'll provide that employing technological you solution. So, a to we read list are of the build system, order the full to in solution
for our used for We've our we've SBCs So, connectivity. gateways used smart and recording. app
have services. telephony in We to our media VoiceAI cognitive used convert order Connect into
We speech. to and have text speech to deployed technology, tax developed
We Voice then management, employed on we management sales of applied top of that, have have Operations analytics. and One our
projects Now, in AI an conversational that networking the for I on taste idea potential that gives both end forward. definitely our And to about those think we happen complexity a we'll that excel. the going coming area, you the you And think and really IP voice over basically master have solution. need and of I gives to
to the call And operator. with hand that, and I've I'll talk, Thank concluded the over you. my