LPSN - Earnings call transcript Q2 2018

Due to licensing restrictions, you must log in to view earnings call transcripts.

Operator

Good afternoon. My name is Kathy, and I will be your conference operator today. At this time, I would like to welcome everyone to the LivePerson Second Quarter 2018 Earnings Call. All lines have been placed on mute to prevent any background noise. After the speakers’ remarks, there will be a question-and-answer session. you your Kempler, Matthew Instructions] may call. begin [Operator

Matthew Kempler

Matthew of Planning very much. Investor VP is This Thanks and Kempler, Relations.

Officer. financial may XX-Ks, call, and Greiner; – we differ any Joining Robert call me certain will time no today’s XX-Qs time to We reports this the make update non-GAAP obligation are to release. over of I and other Both website. Chief are forward-looking based Chris projections due are section today that, today’s assumptions and we These LivePerson’s uncertainties. measures. current Actual in to statements reconciliation highlights and the during from we made statements include turn other the to with this earnings Also, the subject earnings LoCascio; is available in of our that Financial our file SEC. or factors, LivePerson’s results of Founder GAAP statements, today’s on various on assume of press measures and slides, CEO; which release Investor will A call call non-GAAP Please note comments supplemental today With as discuss about financial statements. press to Relations predictions, in Rob. risks and will forward-looking materially in in call is included to this including press quarter results. expectations are during which described conference during and the and those release, release future

Robert LoCascio

a the continuation double-digit a sequential consecutive Revenue thank up previous million XXXX. record LivePerson’s growth range marks our $XXX of increased to of guidance guidance $XXX.X and million, fifth year-over-year With million year-over-year to earnings revenue second pipeline a and and opportunities, now quarter again once This joining call. for revenue from you the We to trajectory. our Matt, quarter. Thanks, $XX.X growth year of a of million robust active in $XXX.X for raising $XXX million. we’re of quarter XX% second forecast the strong first-half in of

updated across use on offerings our midpoint, as demonstrating Our on connect the focus expanding whichever diverse each great is prefer. used elements becoming of consumers base of XX%-plus and commerce the messaging differentiated are at implies continued that three platform. with now growth brands consumers, XX% market of acceleration key vertical. The customers performance. our and that one orchestrates to now human-based a have machine I of important our conversational great a of target. front-end Messaging will is to of they empowering by underpin growth guidance connecting towards addressable accelerated app pervasive, total directly enterprise enabling set only referenceable cases, LivePerson single we rapidly agents enterprise brand geography from the industry’s year-over-year a

because app. as or a even bots or that an power grow traffic example, and traditional have for a is just messaging TAM that we’re platform. is for with agents creates the total estimate, is today With this revenue addressable and component LivePerson nearly put superior WhatsApp, messaging transformation record bots, of offering on accelerating Transforming on consumers, estimated WhatsApp be their ongoing For with The X.X between channels is LivePerson’s LiveEngage and transformation our are active don’t number which anymore more these how a billion number, low-hanging greenfield. which LivePerson disrupting in to upon is that hold. billion relied bridges to a important an to calls brand By virtually every the website, Messaging users, participant With made XXXX and fruit, XXX of connection adding care, to visiting to messaging, communicate in brand. amount people conversation ecosystem. the biggest key today, messaging created $XXX from the of and is a human numbers. channel the calls billion $XXX also each opportunities vast retail. such businesses phone market, a a most announced growth Underpinning an consumer marketing year a that consumers across sales, downloading calling is brands want we XXX has derived alternative call our

capabilities productivity bot merge than So the times, are to scaling customer, deployments increasing satisfaction. two automated and days agent large XXX four LiveEngage messaging on in by a customer example, the XX agent brand with LiveEngage LiveEngage. One to human by productivity typically while for More enterprise of increases using meaningfully quadrupled intelligence. customers

than leading IVR. software have fact, our brands systems, one more call, already In voice dozen response we or interactive into embedded what

switch of success waiting the on So customers of double Based voice message instead instantly. hang to that Deflection can dial when to the you hold, number we the expect XXX more on than year-end. up the by number, the the now and IVR choose call strategy, of you

strong been embed our software to messaging seeing into adoption approach Another has brand apps.

conversion because to at high times With higher, up million consumer productivity So and North enterprise. up message the by one now volumes the share taking be into into agent interactions Messaging the app, button. once satisfaction. occur and app. soon their and convert the they the TAM the Over to and marketing each the visitors websites will a e-commerce see doubling our site increasing second shifting lived through time, messages quarter, that I’m Amazon, top to again, our we bank sure not them never website messaging, beachhead in consumer and really largest our from world or expect one greater in promise, X% been rates more than the only is In emailed volume while opens calls when portion month of the best sales of come seeing banks America XX of expect voice to of customers. the XX through their we of we a for have are customer paying four driving of app. a customers

where their for a the For Google are advanced segments us built secure XX website all contribution LiveEngage The need in now major customers and outdoor I website on and placing sizable our grills of on where critical domain meaningful months back buttons to never revenue of ahead category. LINE, our a between Facebook we Apple, they selling the somewhere business. engages a read Giving and to shift on brand a spanning example, competitors a connection Once web. are the off or consumer and to our connect through messaging platform retailer strength system have deep XX the branded for with improvement Other the offers autonomously differentiators the a with return market, mobile SMS, is of in they app. into expertise to today of would power IVR whatever to the and Messenger, industry consumers and to [indiscernible] home website apps they messaging. be. driving the Chat box brands Business consumers Chat, Apple web prefer, messaging, desktop product QA project

this steadily expanding reach. We’re

of months and has of Alexa, alone, front-end few platform. Google added LivePerson also WhatsApp. as Google today, its core we Home, bots Over center the connection AI competencies last in RMB, at

you offering on than January, a and be from Under which that who expertise AI XX% In than learning an which we’re the June, in our year fueled of are as with LiveEngage Amazon, more eBay, deployments. conversations developing. global seasoned Amazon CTL. a may is fact, in such joining In by acquired we technology of Alex, engineering, enterprise attach building success Alex the tools, we tech recruited were handled by In out bot and to bot, to ago. town run is messaging in high Technology the machine strong technology assist incredible us. doubled we This BotCentral, companies TV the roster being Alexa in greater scale world-class Nike rate and Target agent provides remember, Advanced town drive Center March, Seattle, Spinelli,

customer many a data work services. internal in in heavy core In When operational our our parts many and and APIs have systems technology first conversational maturing customers set because now the addition with access integration of and context dozen can Google including back bot still leading our our diverse real-time using a API, manage their over using consumer rich a now the of standard customers of an the is also API’s available, exposed, company, into we which we’re was APIs their imply multi-year sentiment set platform. interfaces signing within they’re a services. combination, of factor operations are customer cases even now sprinters billing This data operations, largest center own to to history. new CRM. robust customers of our groups. one to in core agreement, open company’s million the delivering analyze $XX evolving is our key health that’s on not like have APIs Amazon, customers we real-time third-party and reached LiveEngage investment, existing real-time in platform messaging behind groups We platform a application front-end, APIs to IBM, and platform, enabling also a greater and evaluate we This three called Microsoft. the set analytics, with the services own AI of unique do built the stack Used of on

back messaging providing commerce and monitor to really I with conversations evolve. even real-time queues API better network quality real-time their would years messaging monitoring key than the our few internal These start network. this using have they’re how normal data points with on messaging to of keywords example, conversational an flagging tools. coming clear a about space service vision As agents conversations are

it the lot foundation still go after We’re with scale. to engaged at

has to few wrap LivePerson go. execution reinforcing I’ll [ph] power] by positioned Our [where continues up key a the takeaways. strategically,

and TAM is our LiveEngage markets with access rapidly new us it, allowing First, expanding. to is

we’re rapid of Second, competencies platform. of adoption core customer bots our these are AI of our platform, parts seeing in

to continue will focus our bright accelerate vision. platform hiring We on our our industry’s the here talent execute overall to and of investments

million-plus own in even to $XX fourth APIs of top the last, nature contract. this market. a we into deeper of just three-year Third, to the deal we’re getting of In the solutions LiveEngage, announced quarter open history, enterprise. beginning potential our XXXX, new build tracking largest on us into are of is our the And the which developers tap their

Just give we’re the will new later, dive hand who we on will set contract, call comes next. outlook. a looking record with million-plus overall Chris, over $XX financial what forward deeper to six Chris? to a months now I three-year our

Chris Greiner

day interaction quarter. growth to quarter of improve increasing in consecutive strengthening operations all and decision-making, mid-teens year. more and from of revenue record outlined confidence thereby a average last accordance quarter prioritizing We Thank The last Mobile on generated growing in for again, driving invest reaching another strategy hundred retention that sales XXX,XXX outlook for quality, to critical of from with growth. great climb, customer up we’re a been our profitability the type excellence approximately quarter, above its first, unlocking mainly, and of many you. revenue focus quarter, improved Rob, rates go-to-market well year-over-year per My framework milestone, on new speed through using improving XXX%-plus LiveEngage second productivity. we’re to XX% once record and resources user than technology and the continue and and leveraging our Revenue I organization hit the target. the in fronts number second interactions and greater operational you, customers execution to than one more to XX% strong up ranging areas insights making of a underpinning and delivered good we’re investment for has XXX,XXX, on delivered company progress We than data XX%. priorities were in accounting

can in playing see P&L. You our here progress out

up year-over-year, But app. combined on and place basis of finally, the G&A of up directly points using greater overall, momentum messaging marketing non-recurring our addressable G&A XX down in provide while brands websites generate adopting we’re and our automation results market. exciting are the excluding This customers Many communicate larger has and to We’re leverage. total front. people voice, our with is items, sales is to transformation and significantly function and we the transforming how R&D customers points. same ratios strength AI this And our correlated basis a wins XXX strategies opened demonstrate technology

record million. Rob, we $XX renewal that of a customer from signed heard total figure you’ve a in greater and As a resulted mid-X value recently contract up-sell than

just cable XX XX scope company our are also deal, our in America, in customer proven depth product direct sophistication of a ecosystems security, world seeing of project. expertise, yield with LivePerson existing a we In Customers used We low-X Europe’s our signed North days are to with multi-year partnership figure vision, contract one and largest the six-figure an our quantifiable telco. banks pilot with contract successfully into the and expanded a due successes, yield broad largest platform partnership of strong our ROI results. partner one strong we IBM, cases. and beyond sale But references, investments, want selecting with

of tripled have customers working capabilities the our open saw us ago, others. in With specifically with contract service success of LiveEngage. saw pipeline a the another formal UK. We’ve that secured of provides easier broader towards value-added with with customer Accenture especially a partners won in because we to seen telco expand and half and and effort a value it this LiveEngage. moved partnership to offering is our the and now in roughly resellers a May, SMB geared signed with has legacy quickly we great number years but these distribution in of making and a providers, six-figure commerce digital new launched allows agencies also partners program couple chat This small managed year-to-date midsized We an that large respect we great is in architecture for conversation gratifying, back a LiveEngage. Europe vastly a LiveEngage opportunity strategic

hosted closure; to success the are in also which we ecosystem, creating more featured prospects stage second, about WhatsApp, its though, showcase during third, utilizing Google to their our quarter our us Business customers Facebook, a Apple In helps and addition Francisco. our continues to serve platform; progress most which which a customer as Microsoft, one and and for workshop first our IBM summit, to references, partners distribution to Chat. a XX of for was which I creating second San first ecosystem, with An second London. briefing new quarter vehicle a strengthen Google, banking apparent earlier, Watson pipeline. win, attending Together our this the after illustration is than in with private was in summit described of and quarter a customers and opportunities summits with LivePerson technological customer closed Ultimately

million review results. In attention quarter Francisco of in created our fact, second quarter our the of With turn second influenced your $XX to was alone, more San I’ll pipeline back the event. nearly detailed of on or financial that,

second XX year-over-year our in customers ability XX% vertical second double-digit of the guidance the deals from increased, once increasing rising space the combination, in year-over-year. $X inroads mentioned, a to with As Japan. growth, e-commerce of solid added rising deal leading combined next our year-over-year, productivity. XX% revenue overall growth, in ARPU with logo made one quarter of driven Increased in $XX new to a over million revenue penetration, operations to record, sequentially We six-figure significant of year, added at U.S. $XX.X of X.X% retail and brand double-digit XX% revenue services into number of the revenue to to as second growth, quarter the tap With growth to other of our quarter, XX% to to XX% a international XX% X% XX% with anticipated revenue. and accelerate demonstrating exceeding is geographic lead of rising XX% new again revenue, revenue XX% of by auto to signed powerful last in telecommunications $XX.X distribution, technology recently months, consumer X% for revenue million. and accounting revenue XX% also XX%. The year-over-year Total is and in year-over-year at market APAC it opportunities. white of financial million, continued grew quarter the range increased million and accelerating respect and another posted signing $XX million. Both hunters was the consumer our to delivered our revenue our in BXB XX% delivered segments companies

anticipated impact to XXX% indicators of second leading strong compared in newly seeing ago. pipeline are a of year created quarter we fact, their In the with

of Google existing were versus nearly attending of record Francisco the prospects, new our mix half customers of addition, In a San event attendees the in summit.

expenses second of XX% terms XX% from margin or that XX% non-GAAP customer basis increased long profit, of adjusted spoke I ago. quarter framework to range XXX year $X.X the In severance, EBITDA share tied we points quarter of the around a made second and fine-tuned per in Adjusted earlier. to net too XXXX $X.XX litigation, excludes the non-recurring to target. million, consulting organization as measures closer closer in to code Media income, primarily gross that organizational our or

the quarter, GAAP $X.XX of press $X.X in non-GAAP million, restricted today’s cash full in At per including end or refer on cash the can used release to LivePerson million for hand, second a of from and $X.X $XX of quarter capital reconciliation share. cash measures. spent second operations the was our You approximately million expenditures.

million, results improved are transition to our the me guidance growth $XXX of range outlook. XX%. million. for million let revenue year opportunities we for year the $XXX.X deal to At raising million $XXX place, revenue of midpoint strong Now to With in our $XXX.X our an robust from pipeline previous second-half the increase of XXXX in of a to first-half is a guidance, now up from XX%,

our and towards the growth, million, of our product growth capability, and million range enhance market $XX position. capacity will to adjusted investment sales that our clear seeing maintaining resources $XX partners, programs, to a as directing continue EBITDA payback marketing we We’re we’re capital on prioritize and

million to million; to of net per we to loss EBITDA share. share $X.X $X.XX; $X.XX the $X.XX net $X.X income million, expect revenue or third quarter, $X.XX per adjusted $X.XX; For share to per million $XX $X.XX GAAP of adjusted $XX to

loss to of as $XX $X.XX $XXX.X share adjusted share. per Revenue income net of follows. million, million million per of $X.XX per to to $X.XX net to million; and of GAAP For share full-year, $X.XX; $X.XX; to expectations XXX.X the EBITDA $XX are our $X.XX or

release to the cases, today You earnings earlier our go-to-market and scaled commerce we details full-year LivePerson’s resources issued groundbreaking XXXX TAM. customers market with to technology the on we’re refer investing used expanding can conversational winning for capture assumptions. In additional summary, in and and are

the We’re connected to make technology hand take With IBM, their ecosystem, Google, it’s Accenture customers tissue and industry’s Chat, new a most meaningful I’ll with call integrations relationships Business questions. commerce strike the our our for consumers, whether Apple rapidly to that, robust to a competitive where and also through brands building WhatsApp, the operator back conversational for seamless others, as and it leverage differentiator. Operator? your pivot to is

Operator

[Operator Instructions] And first from your Mark Schappel Benchmark. is question from

Mark Schappel

taking good question, Hi, the you nice my and on job evening. for a Thank quarter.

Robert LoCascio

Thank you.

Chris Greiner

Mark. Thanks,

Mark Schappel

maybe – just engagement, a deal. in? details on more the Rob, more And wondering if the could was bit large – it I and recall we competed few so, with a don’t us starting color within that more bit I term you sector million the deal, multi-year little a engagement just give around maybe $XX that was off just little of

Robert LoCascio

that area, with So specific company. the it’s so in a company contract third U.S. telco

regional three deal. long-term years there this And was contract and ago. So a I three-year multi-year one, a then know is second and

is pretty exciting obviously, back that of [off that’s there of it’s the along].[ph]. I we’ve So opportunity done said one lot and much the fared one the what

Mark Schappel

a Okay, interesting customer that And deal? on bit just back like Thank win color then great. particular a you. more seem the also little

Robert LoCascio

Yes.

left had a that that messaging us they of we there – telco UK then for back LiveEngage with great we side. chat Sky had had on similar they get back they and to them we couple the the with region, messaging we the did years Sky things now in come on a and what saw have So situation second – then ago that opportunity. to and the came on one we it’s remember, similar very another There’s until

then So they chat really vendor. it to that were it’s also, they done they which and important. so and great exciting through were cheaper a back went a is a then come partner, when a it’s I a think, we’ve and good start And customer they customer

and – and that of bigger we’re part because a is central shaping transformation. part digital think, that transformation we’re of deal I

Mark Schappel

then recall you if if quarter. prospects despite the I X% only Chris And grew I in what little that U.S.? And good heard a back-half from correctly, year the great. that, could assume if U.S. your Okay, the of bit just quarter, for I correctly talk for about the said, the revenue

Chris Greiner

Yes. tell we’ve would the kind U.S. here. U.S. continuing we X%. investment I’ll that area. in look top area, to Chris up you Mark, America, about globe it’s in been new of North of in been and Hey, we’re And where that that’s invest list. if placed expand the at excited been be revenue the where most opportunity

just the I think resources. of ramping we’re what those is seeing

call significant to to give are that accounts focusing the we only sourced this our you where projecting opportunities. that’s will that blue white months being lot from space a but chip amount opportunity untapped related the and in said the on really indicators a you is the we expansion at of that’s is. the when place the that recently, pipeline In put pipeline not associated to you as look hunters to more really North closely, America, what Now that’s we partner We and saw, got focus, growth for And leading color just great got powerful on and to we’ll And next we’ve try proven in leading customers in And but seen, U.S. cases. accelerate, growth used we’ve right happen with a the go in XX with growth our back we’re with summits. get opportunity, pipeline indicator. accelerated those them of work the in

Matthew Kempler

Hey, Matt Kempler. Mark, it’s

leading in, in America approach. adding we’re our also in pilots North a lot with Just more

lift. not an And seen so you’ve necessarily immediate

they contract of the But those with subsequent telco out started customers North up-sell pilot about we convert, a it. highlighted I the then as up-sell, XX you’ll American into us. that got was call, a into that one mean, with it. shifted in pilot. six-figure with to they tied of an days, the see go me Within Let in

Mark Schappel

one wasn’t cash couple to from flow question this last last Great. traditionally, with the that second that quarter the a Thank case has flow final just or cash quarter, strong operations. you. of the of very Historically do quarter. been then has years, from And

First, could what going cash address if was with on flow? you just there

Chris Greiner

think I – sure.

see the of what largely in of now specifically, globalization Seattle this difference groups and history out and the history think, difference associated where continue technology the right build play investments and I cash and there. primarily our now our product the you remainder through of location being global the is is deployed in that and That’s year.

Mark Schappel

Great. Thank you.

Operator

Your next question is from Jeff Van Rhee.

Jeff Van Rhee

Congrats, Great. guys. Thank you.

a Just of questions me. number for

and obviously, maybe the on though million Just of deal circling notable, back the said, Can three-year you heels beyond you to know $XX million. a in about this a bookings, you’ve had is as sense the following talk $XX quarters that of few the comments the I and record pipeline. depth all-time QX breadth breadth giving of the past record of number depths?

So Talk certainly, quarter the about large fared? this of deal. impressive the the and remainder how bookings

Chris Greiner

Yes.

after quarter, going I $XX that strong the in is to going deal QX in was right million of heals Closer Actually, to the yes, a to fall strong bookings good week So in QX. deal But see now on we the QX. were there the QX. very continue into had like and mentioned deal. bookings that six-figure another

Robert LoCascio

Yes.

XX% really Financial industry is white geographic I to Jeff, continue progressing give awesome, executing an color, and we’re early a and and telco. and very Japan. its Europe still hot investment early, bookings, for in to exciting also pipeline which color terrific and of days well. of seeing early, has win leverage International in markets think, be kind we scale APAC, out was partner in services some us is strong had really growth, a

out to industry in color right America continued think future have international us. the when International, mix pipeline we and we in North of highlight like but exposure. projects America the Europe that for talked terms in stood bookings of it North the it I about, the wise So as where is

Jeff Van Rhee

actually new on the some a deal counts, have I do the historically gives Okay. referenced pieces I were you And deals, but records, where I existing? think that, deals think there then new few quite had and you guess to usually

Chris Greiner

Yes.

number the signed XX this XX%. XX So, we was up manage existing of What new, for singed to ago. that customers over quarter quarter lumpy second was was in the we total that quarter the deals a compares this was straight quarter new

looking was look the I’m the lumpy existing customers existing at first-half it’s more but in terms down historically Our of it’s But and still you up. quarter, is nature. this in kind been of if sheet

Jeff Van Rhee

in Okay an And investment times standpoint on building you from and quantify spend have like couple area sounds Alex then you or commented a clearly sales. out just team it kind both maybe capacity a of more us expansion in to in that ballpark capacity extent little a been get adding? dial you’re the sort the areas in of Can and and expansion what to development capacity, the sales in just both of of

Chris Greiner

just got to the by the board it way our we’re looking bring talent has think caliber it and had scares. the Alex’s higher that I we area, still faster Sure. way on

rate call, basis. So, Is I it’s million a Jeff that’s rate and the verify expect I $X for can technology run matrix plan long that hiring you think according say after but neighborhood. the to on around we basis in on to a would see run in want our I think always

more well. do hunters, customer we’ll right terms and do may now, then In towards sales go see people. more right our our markets on might think we’re level solution in is be going and see, marketing that going that looking IVR you think announcement. summit more last because we of marketing elements more towards getting it’s that programs. where we towards opportunity you covers Apple general, and now than the selective we’re at we programs large commented on in in the we that And programs micro team payback building focused But and on adding of now but it’s covers planned, directed Business areas I have as our see the Chat, you’ll quarter micro certain for WhatsApp where those don’t summit same

Jeff Van Rhee

take But cases Can they can more like iterations. or described, little sounds a way just, I than you just then there using, of, last And were they’re were you the Okay, guess, of terms for it other doing this to to lot maybe versus the what ways what sounded was customers technology think, were unclear, bit your prior? I you one aspects versus great. was unique back very prior before. about large used using me, the just I that like the Rob, I talk it if in deal of a deal for a telco what are using just number now different

Robert LoCascio

Yes. advancement. It’s just – it’s their

if I at were as out the them third of said, I contract. look the first customer, they So the a like gate, of one

there So other from aggressive they’re Apple much are getting to on the Chat they’re pretty many But very where different many traffic. there obviously, Business apps. that front-ends front-end, ones

part platform is, operations. I using they’re that APIs power the on mentioned, there’s – are the Second to business

of things deeper they’re will sense platform that and datasets like, doing the selling. said are a get of they’re or their happening gouges use on to it the platforms that like, once intelligence So to with on generate products a development to that issues again, and platform the level I own building come real-time off hat with

an stage. So they definitely in are advanced

many with to care of different sort beachhead. more We beyond have the lot is There’s a sales. Theirs detail. go There’s of opportunities. care

that’s we’ve that done got contract why over work place three years. the of that the last to So is – because

Jeff Van Rhee

there. Thank I’ll leave it you. great. Okay,

Robert LoCascio

Thank you.

Operator

Needham Ryan Company. question have from a We of & MacDonald

Ryan MacDonald

great pilots know business around Matt leading with the in a question comment I market. on U.S. one guys. quarter. guess, I sort of and Hi, Congrats around that

how number there’s you some and the time of quarter how talk year? of maybe that starting in quantify all this or over you number in directionally recently about focus talked of about the conversions, grown or pilots, with pilots that has that quick can success Given at

Chris Greiner

Yes.

and it out that, doing We’re it. not that we’re population case. you we’re is put finding prove really I’ll on is, the place a get to what when to group And of sample way that, we’re do ROI against the used and a is successful. then the it’s in control technology to an we the to put specifics give our against in what acknowledgement born what’s today. was best want position that But And tell of out

to We’re attracting making easy contracts. very a their short-term process

then towards But We’re you of client ours agent to imagine being making value longer-term And journey along type as conversational closer longer-term more engineered relationship. the getting to pricing the it’s a into that’s goes of commerce, lead the that of created. all attractive.

going design. I came be of with. to really ours it up the makes that But where continue working. It’s strategy enterprise sense. a that’s the a to It’s it’s innovative approach So good think

Robert LoCascio

created Just of repeat XXX% our the earlier, will opportunities our market being North hunters that’s made up to Chris our was about pipeline pipelines comments the approach that – created be it year-over-year. talked we by our and about America, just in the to behind one

Ryan MacDonald

Got Chat, it. how regards far et Apple thus And can of then expand about this today, compare just larger internationally Facebook, seen how a Business on one number in cetera? from quick given with the you the you’ve users the And your opportunity geographic might be product? that a what to little bit follow-up. announcement integration opportunity to you talk the In WhatsApp single perspective,

Robert LoCascio

is is, really That’s there to actually see lot. the Yes. internationally, what India, you’re a – has Europe, Caribbean going

We’re provider rolling broadband now. out right a

WhatsApp lot. of the country Caribbean One a uses

lot us a going it’s that. things allow to internationally, do I think, a of of, to lot with So

You’ll that see live the launch predominantly will international shortly. take customers the ones customers is will be

so And of also. in a America really is big that’s user Brazil WhatsApp. South

but WeChat Chat are covering some in the that’s Facebook want on Android Those there’s Chat think, have Apple rate a to still in Business stuff and market, significant and are So are expand I going devices, Google – on devices because and iOS on adoption Google Messaging Messaging and Apple WhatsApp there implication and Rich devices Obviously, market, have to But I of Business that the then you Business Business device Rich these earth. most down are, adoption think, broader you anything to others have, there, you’re downloadable. going and and level that a global. LINE and are they’re that. and downloading do

Ryan MacDonald

much. Thank you, very

Robert LoCascio

Thank you.

Chris Greiner

Thanks.

Operator

And you from Riley B. FBR. have a question from Liu Kevin

Unidentified Analyst

as many for on can Sticking business of are live Apple chat business what’s of are on business Hi, right brands Kevin the LivePerson give many sense that registered the us afternoon choosing launch your coming how customers good with those actually is of today. chat you theme, your an any indication in this on retailers Apple Zach, their now? And chat Apple for how of partner? of thousands account, have

Robert LoCascio

are business Today, handful we Apple brands are of just on a chat. have that still there

XX% have of We ours. – are them

like lineup, on said thought but was customers Apple, controlled. get they you if so, And think you pretty there’s a I there, keeping it are

we So, get quality with get them. learning the quality and we we’re as

the path. you that and if And is obviously, it we’ll to messaging goal other think what back that with And think are my platform. we’re with, how chat are people it asynchronous continue back see than And ended definitely predominantly more that, else asynchronous ending shakes a is what’s important it I ending brands so, with they then having at But out. we’re system. look I but pure on anyone back

And there’s as you you different very customers in you is look there’s messaging in you if experience start stop over it those of you platforms, even ongoing again. the do don’t session if no go no so, on at back, competitive experience, specialty that connection. ours a that With

So, I platform in you position think we’re the Apple going I live and But support enterprise to providing business we’re to small a also. shortly think strong a working there. with pure are go

Unidentified Analyst

that customers are to T helpful. already the prior that’s chat. using business for And like of Mobile Great, Apple launch messaging

of shift addition the channel has of consumers to another been app interactions a their store as it of own Apple a the interactions number more on had say As chat iMessage to interface? engage from the with meaningful increase in business or

Chris Greiner

like click some a then They’ve on really has some with commented an on on and web. chat device. It had when bit it. Apple really little that goes a the good new have so you channel. mobile consumers business a with off new it taking to – a successes No. I your extension is website is customer, they it

an it still some a So, else. success there. their anyone T-Mobile if offered a you very to will seeing and messaging get brand it device website, we’re up It on – IOS you good be on opens up Vchat you then a show click you’ve or [indiscernible] because to

like in a here’s put buy on the yet to you’re okay I have a want you can’t searching or when intent, to T-Mobile. spotlight but And phone. by theory find name You brand search, brand

lot brand. today and opportunity really it’s a of you the there’s So, find

other things way, you other strong more are they’re lot unique a volumes, it’s So, finding a generate start. their but doing also to their apps, website,

Unidentified Analyst

Great, that’s really helpful. Thanks for taking questions. my

Operator

Latimore Capital. We question Northland have a Mike of from

Unidentified Analyst

Hi, on for this here Latimore. is the new win. Vjay Congrats Michael

If and kind you what for prospect larger? contact you do complex you and and look confidence of see have pipeline larger than such since of winning any even the current do pipeline larger at anyone

Robert LoCascio

think ago. I I Yes, – said we’re think, quarters I this many

tomorrow. organizations it the there look doing, a more Some the we’re you and work some of out we we’re the and $X $XXX But million a not over is there’s impact on these center. billion if and I’m deal. these transformation can do, having And, on saying contact the year calls organization at spend

you volume we if huge cost there’s XX% So, by about, can can reduce think that there savings.

think deal platform our the beginning. we we this. years because really least provide And into type We at that the value to two like size customers. So, are I that to us built do allows we’re at think of the we

the there. deals in there that And we’re working out on big think that pipeline are is deals there. on we’re deals working the are I definitely bigger deals

Unidentified Analyst

wins, look to like? the regards such large with And timeframe Okay. how deployment does

Robert LoCascio

many cases that is, deploy their we them. is will so going thing year, third customer are they good used this The on a more deployed. There’s with

team But opportunities a team working for with on their opportunity, account a transformative retail that’s operations. and have full big sales, – that that’s resources. care, we and a a So, it’s – internal big

pack, once but in So, there’s many other I with opportunity brands. think, think that’s them. And they’re ways, really the the leading I again,

have system want for. them to their that We they behind what are right on

Unidentified Analyst

Thank you.

Operator

Oppenheimer. Koji Ikeda [Operator Instructions] And you have a of question from

Tyler Page

my Page for you actually Thank taking Koji. Hi, this Tyler for questions. is on

business Over has fundamentals. few the the some improving clearly shown quarters, last

You the be see going key fundamental and two And the in can mobile usage deal or drivers may you you growth. ARPU top a that Can where one see there? line out really commentary, in gains, strength? key those call on drivers

Robert LoCascio

Yes.

messaging. or I driver about minds bots AI Digital enterprises think, or Chief or I don’t look, CMO, if CEO, today, the speaking they’re in Officer. Chief biggest of is care Credit is the Everyone Officer,

of you customers. if their the which think So, transformation connecting they are with in our about way communicating

like Alexa, there commerce. things even that’s out so, and Amazon And of part it’s conversational

just conversations. in Obviously, day how imagination power is AI we so the we And conversational automate captures do the even like automate that. we those every bots in commerce, [indiscernible] and

I’m their about So, that alone that. just to interested I brands say, is driving think and put hands up

and it provide then with Alexa on communicating the opened Google big up Home, is and Business – got so thing you that there, LINE out second them, companies basically Business think Alexa, you’ve Rich WhatsApp, those all you’ve Chat got we’ve WhatsApp with Messenger, can got got too, the integrate Now, our through securely the we Amazon Google saying, Messaging, is you. customer future Facebook now, of are we’ve Apple you’ve is that systems to messaging Apple, to because tack the

that that’s that. So a we are right one only out have is of has is, important part we think most the customers And we And that in scale. the the that part. world think the second and I third can are I prove now, company value

They’re that We’re transform because things. are us, not and their lives they customers. referenceable business had doing to taking trust customers’ trying small we little

and cost center and can something not else on XX%, you XXX to formula. move that automation, more messaging XX% like you’ve at of real And over the are have We scaling at by and so call are or out enterprises you remove now contact that it alive you that sort got rate. of least reduce a XX% when with of winning can can if a that then right some show

our change we’re and way the to communicating That bots ROI. of that our combination that, customers our then homes vision I and true whole with So, can And world – grow the is home our helping to and the company talking devices. today. we us think our talking to connecting that cars ability the and we’re it’s idea and in show then

Tyler Page

within new low-hanging you your Pivoting Thank lot point? fruit the harvested, a see of coming a That’s can to color. little dig future base very be a bit still you you pipeline, business is installed Do growth at a there. or in majority much. look pipeline, if you do from I this – to great of bit the at this when

Robert LoCascio

chat funny. look age people the – of numbers, We’re It’s modern customers. the in if still we you It’s base. like at are lot the majority a by of have

and needs and then activity – that So, a XXX we’ve the the all we like players of I companies there. there’s – verticals and we or vertical, think base lot there’s to like five slide here There’s also XX… lot all looking have and at opportunity a top the of move a have been

Chris Greiner

Fraction.

Robert LoCascio

we at that greenfield look on …fraction slide. the and

really And the on sides that’s of so business. an both opportunity

drive investment events quite we Can a are So, We was looking a what month? only we and is, like a what And that on what get market do really really knew do at the working in we’re know so and of what is shaking. Chris marketing we’re if I we’re everyone wonder to our that’s about our The demand to one go feel – out goal one the rates we month. things doing, really focused how saying. that’s the I today. do that’s these lot well. can market there’s growth big

Chris Greiner

the Tyler, a field color important there’s should that I really I in even don’t to salespeople And I and more have been think, want we’re thoroughly. think, the that mentioned give point on training to I we of impression we’re very the Rationally, them. how if – sophistication anything, our enablement increasing robust been just selling look building town. for recently around, we’ve go program I focused mean, of repeatable at throwing

speaking we’ve got, prescriptive the so buying. What teams exist not opportunity. then capabilities the is platform company grid can they’re being our they’re Rob our offer with picture has here’s is the every on customer and and that what company on the buying installed what the So and mind’s what of think, off, eye, they’re not what I buying your in

and excited so we’re the them helping is and right direction really see optimistic of used North them we case that’s can now, America why Here’s go in great pointing for a which in their that. America. journey on North the that why way specifically, we’re build about along growth most and from in temperature And the

Tyler Page

from That’s much. very me. you Thank all Great.

Robert LoCascio

you. Thank

Operator

And you have no other questions in queue.

Robert LoCascio

see Bye. Thanks, the Okay. Thank a on we’ll QX good being night. call, everybody. and you quarter. you Have next for

Operator

This call. conference concludes today’s

now may You disconnect.

LivePerson (LPSN) 2 Aug 182018 Q2 Earnings call transcript