OTRK - Earnings call transcript Q4 2021

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Operator

Ladies and gentlemen and thank you for standing-by. And welcome to the Ontrak Fourth Quarter 2021 Earnings Call. At this time, all participants are in a listen-only mode. After the speaker’s presentation, there will be a question-and-answer session. [Operator Instructions] Please be advised, that today's call is being recorded. now for turn today. will to conference I speaker your Instructions] like the to over [Operator Caroline you Paul, may begin.

Caroline Paul

Thank for you, participating all in today's and call. thank you

Executive Chief Joining is and for available press website. XXXX. the year company's Ontrak Mayhew, A are and me results Chief on quarter December today released financial the Brandon Officer. Financial release ended LaVerne, fourth Earlier copy today, Jonathan the Officer; XX, of

and are results, the All not statements we used statements uncertainties, statements. financial and Form business, remarks statements. Before estimates, of to outcomes I'd factors filed but and Form described the XX-K section risk with concerning than are to, and limited confidence, Therefore, XX-Q operating to expressly other some of make the certain Factors like The that guidance, actual and projects but guarantees targets, SEC. other implied believes, are Ontrak's forward-looking may factors as by condition forward-looking Ontrak and to over expressed this in statements. performance, results to are following those the intent in With typically disclaims I'd forward-looking Risk these subject or any not turn the differ historical or These which statements. forward-looking begin, to anticipate, forward-looking may the expects, call statements. these materially obligation are that, call update intend, to from like other risks future conference Jonathan. forward-looking include, expressions facts affect words involve identify may

Jonathan Mayhew

March behavioral to In connecting to crisis the Union more the care and support out tried care creating system thank everyone holistically. by that to for capacity, system a mental knows the issues, to for health Inequitably. simply nation's the X, President's continuum care navigate support. who's health other, integration in and specialists plans suffering on struggle platform health of Americans address may and Anyone and heightened strengthening country anxiety to a who address of mental the he of new they State plan laid Good this up. us. with joining a address helps Caroline. continuum afternoon, Thanks, health individuals treatment already each need care, with is system primary Ontrak’s address communicate are health challenges providers, access which for of capacity, to of launch give the provider The behavioral you

employers expand Our and new growth with important to diversify our our prepare of sales provider industries, health We retailers, fourth integration pipeline national positive from anticipate Ontrak health discussions hospitals, from higher health is took The quarter to and manufacturing. steps and University in during of to of team signing and multiple the plans, outcomes across anticipate managed profitability. behavioral management We've behavioral multiple LifeDojo implementation education we organizations, We've a high has XXXX pharmaceutical shortly accelerated clinical health for ongoing own launch with contract State program, partners to serve population. health contracts our needs of our behavioral AI clinics. leading network. the are model TechFirst begun enhanced new for we their student industry and discussions provider provider with multiple and signed company very well-being advanced faculty with and platform company just the continued one we the to a quality the

the our This care anywhere the system cost new growing of to as in half a to on a with effectively Netsmart with platform behavioral health provider positions potentially enables over scale a leader nation. providers advanced record customers. electronic new up Our integration access health by meet us and any million already speed us collaborative behavioral and we needs health communicate industry also Netsmart platform, powered

level to XXXX new profitability. of retailers, members. positive Brandon automation also monthly path to to on our a capital behavioral healthcare plans later. structure the supports provider which be Ontrak comprising networks strength more our first organizations, exchanges data financial providers. path details coaches with positive employers, treatment a In Importantly, XXXX, flows in a of PCPs capital A and significantly organizations and associations contemplates and will customers of growth that of profitability current health and and through with in Number simplification three providers professionals Number our and in profitability cash a drivers collaborative have our operating on managed the structure we new health customers quarter EBITDA quarter and integrative two, care achieved our will higher own through care focus. health one, of path and between diversified a relationships portfolio share and robust network moment. the

So I'd integration like our more share portfolio, you collaborative provider our with on for care. to and customer and roadmap

with customers. Let's start

for grateful the and deeply partnership our ongoing are We of employer customers. health in support plan

the opportunities, connecting to on expand geographical contract together, states. these we government by socio-economic, digital with delivering partnering close individuals markets and working care mobile are gaps helping behavioral We under they health that care all more serve new across customers disparities reduce to in the and these solutions need

sales expanded proud are to support for our steady made in highly mental last employees pipeline XX health technology a with We our We've respected earnings. since signed employer company have largest contract their and three-year a our on customer, progress countries. for well-being

The in the potentially of and pipeline in to over fallen lines has now with a every signed follow-up will our at to sales Well, earnings conversations country, through millions continues advance our government of with nationally. still ultimately lives contract is speed of are pipeline XX% we representing like. XX last are the customers health our pipeline which and than meetings plans business be move meetings. resulting prospect not prospect active No since bulk call. lower the of of out initial the We prospects would across

capabilities. of We fit the quality are with encouraged by conversations their and the our

whose lives. millions data exchange to plan, an nearing a total covers health state with agreement prominent of multi are footprint We

now a and The interventions. that with provider health network partnerships sheet our We behavioral that large a we -developing to infused a retailers are and are term co their -- new of AI good bring are how to value discussing examples number supplement new needs health new with our finding proposition proposition to care markets onsite markets. clinics services ways through strategic also to we of coaches are

new To channels healthcare tied plans. of the associations are health new advancing enables and behavioral a strategic to behavioral disease specific We in these footprints access Ontrak. solutions telehealth of an and to employees. our representing to of onsite in have person use frontline offering discussions and with individuals community. chronic to partner to that a visits another positioned enhance solutions opportunities Healthcare Ontrak interest for work not exploring organizations them. are we support just our and associations, in integrated well onsite as seen the two submitted with hospital through retail opportunity settings serve category with local associations us enable clinics health large end, each be number of providers statement with in can with solutions is that are better care and We've one that [indiscernible]. our coaches engagement hospitals telehealth a This mobile support significant app for through to health

serving for or opportunities -- is X,XXX interest category a client of PEO companies X,XXX strong our XXX,XXX Their over with organizations professional LifeDojo new large in employees. employment Another employees of solution PEOs. our

care. students by We college all of Ontrak symptoms to health that our the populations. or record struggling solutions anxiety depression notes are reluctant higher of that to enhanced believe engagement students LifeDojo A We track yet delivering reported study levels programs to industry, XX% LifeDojo education user high in of improved Clinic the well-being and encouraged of students and of translates XX% especially well the reception Mayo student faculty. in seek mobile to for XXXX habits having are

marketplace. health customers an us in with accounting health XXXX total unmet X.X% study apart stands need XX% chronic that have adults Our notes healthcare care, crowded of for that behavioral of tell U.S. -- million an A the chronic in for spend. Ontrak conditions otherwise

we high yield With and customers prominently that possible with market. matching comorbidities system this stratifying touch And receive XXXX. during they high drive half coaching, healthcare the need, being offering specialist AI We as many earnings they that care reducing revenue There the equities that second infused focus in We and the in difficulty high complex members care. indicated, models But more last prospects XXXX of acuity XXXX. that call, our they up and think cost sign time. to population we are interventions are realized over several of periods digital sustained the solutions in significant ensure continue on through pricing to of of flexible the medical have attractive to in cost competitive, it's unaddressed ROIs.

more level share roadmap integrated significantly of to like care. collaborative I'd Now, our a achieving for higher about

capacity, launch the to care Ontrak’s As support. earlier, platform I of addresses new of the integration the system of access provider continuum need a mentioned for and challenges

new clinical message providers, can the to reduce the that burden care so can We Ontrak’s a specialist. members, means and right can be stratify bidirectional treating ability of coaches to on exchange notes Our primary directly board they certified quickly that professionals. referred

entire router Ontrak company infuse by providers. of eligibility. specialists, already likelihood market learning capabilities of unmatched behavioral into which be upfront and significant system. motivational appointments, recently provide which is Netsmart not AI in health capability announced service, or machine and overburdened visits member of journey, between missed speeds strain health our the our on in We any Our will lessens care also coaches enable mental believe to which up member the first care identification to us an engagement timeliness to first counseling the just access use creates also the and to that canceled specialist We heightens innovations to this competitors.

coaches information natural individual feedback our to We to Brandon measurements Financial and will specialists engagement interactions and their with time a now cost efficiencies members. like better members coaches optimize clinical an to health infused and providers with will give over it both robust and turn Officer. processing I’d assures language level. population and to real match LaVerne, care learning use Chief outcomes our AI machine on designed

Brandon LaVerne

Jonathan. Thanks,

of recorded the of revenue to due XX% customers, associated loss quarter, the with deferred the million of large one release During decrease $XX.X revenue which we million $X.X customers. of and primarily of fourth those of included year-over-year two

$X.X from came down fourth million deferred $XXX,XXX the in down revenue balance quarter, Our quarter. third in to

opportunities near-term XXXX. $X.X XXXX. As a may revenues $X.X of of to our pipeline on But in the approximate existing half look our in fully second increase close million more certain to from believe quarterly sign in million as to we expect we we revenues that customers result,

accelerated future. During to steps in profitability ourselves the set near and growth return for took to quarter, up we the

will mentioned, to to personalized to help enhance shifted and some strategy overall software technology internally and has members software help with one-time This that tailor our all provides members their to more write-off the partnerships as flexibility Jonathan being our resulted from while AI shifting development coach strategy new First, and well developed throughout and development and of just ability time. change ability information other care assets. firms with our a as behavioral journey. working better engage greater us of This for as our in reducing our effectively treatment in treat capitalized costs of health

Second, with in additional operating review our completed our structure outlook our this we and near-term, in organization the change, costs. headcount a reduce revenue reduction of

and per Nevada. small look former we as to as that our last discussed and year, deeper compared enrolled a the the At had member pool, QX motion headquarters rate completion the annualizes as the quarter for outreach of enrolled members. than a our month driven quarters enrollment enrollment X,XXX of Third, month we enrollment. revenue full number member terminated during to X,XXX drivers QX models to XX% commercial for in due headquarters three enrolled quarter quarter, enrollment per terminated members for and The customers. in three this we during footprint XXXX that Monica of presence simple compared enrolled the we last of to begin and X,XXX To XXXX the of X,XXX Jonathan either will a the over workforce We and upon qualify our to or first members outreach dividing we our in believe lower QX clients. hit bit with office gross move $XXX member to beginning We quarter XXXX as or to clients, remote efficiency That of departments rate the corporate for was believe we equates disenrolled and $XXX the by per align ended we increase with per total The per new set compared administrative the earlier. a growth QX per optimize transition of approximately of Santa were which in thresholds XX% month rate the members enrolled we X,XXX pool member of to per enrolled as annualized the members our restructuring described enrolled with plan, we sublease members quarter average the to have quarter. was pricing Ontrak With $XXX into program. the XXXX XX% our move cost reduced to disenrolled averaged the members the from of two ourselves XXXX. the when that for during the about as X,XXX decrease X,XXX by to quarter revenue saw utilization expanding graduated QX the had and partially past go more two significantly higher well pandemic a new dependent implemented for

been fourth to members a with Excluding improving X,XXX year. of quarters. equates disenrollment rate about of the has is the beginning which throughout in impact of X%, terminated program of our was been increasing members the the The enrollment all in the also would XX% during consistent impact that the few net net the trend quarter, enrolled which the decrease X,XXX which quarter. graduated steadily approximately past the at disenrollment adjusted customers, enrolled over we of have the the monthly Further, quarter, of our accelerated

Our new operations. previously fourth discussed the of the in efficiencies our but from increased the quarter offset compared gross year. sequentially gained to pricing last XX.X% partially margin fourth decrease The sequential in of XX.X% in due XX.X% by quarter model to decreases

team normalize XXX at the the included low of our ended the in XX% quarter end members future. QX from of the X% We We gross response to in XXX loss. margins in expected customer to revenue the a in reduction down cost due near with sequentially to

Turning to the balance sheet flow. and cash

operations the of quarter last from $XX.X $XX.X equivalents cash year. million cash fourth $XX.X year. the $XXX.X year. cash was flow Including in $XXX,XXX $XX.X We quarter compared restricted cash cash. from quarter million quarter million the from and fourth million at negative million Our with last down was last fourth a and to in fourth negative quarter ended and Total down

Ontrak’s capital to for set financing We are to have future to growth. resources very and ensure much bring we focused pipeline on and robust structure a sufficient fruition a up of sets

replacement the to with raise our with financial provides Our corporate that and that This capital next just prohibited Board few special of of future. a partners to us lender in further quarters over the financial transactions Further, that flexibility secure allows amend the week signed last Directors amendment have strategic to into with sought ability today was required we board an meeting as the us may subject been which to charter, approved need senior current at consent, such the past. strategic lender our we flexibility enter stockholders. our to just

down $XX.X our to Ontrak As to today, in lender our management balance with of fund actively has paid debt to been engaged be with financing potential this continues to effort growth numerous and million. debt has additional secure an sources plans. financing been

related healthcare value term entities and reviewing transactions. best in determine for early shareholders. and number special to opportunity enhancing committee The is most its strategic regarding also discussions a effective Ontrak of are the with We shareholder sheets

access have As XX to has operations initiatives three on sufficient execute months. the future manage to over Jonathan expect capital necessary growth we the a result, next outlined we capital and and currently

indicated settle and near-term existing in contracts XXXX half from I before revenues XXXX our to as expect to our the Regarding XXXX. quarters for of to first $X.X earlier, million the we revenues two contribute pipeline quarterly see in for we the begin $X.X customer range of outlook million second

I'd mentioned operating and a positive We later. like cash operating of we three million full quarter XXXX year turn the of monthly initiatives $XX a greater revenues our $XX the to a annual quarter XXXX of contribute again believe that run the the entering will levels call between now the And revenue we expect QX scalability must be Jonathan cost expect historical model. with XXXX. in had could help and our positive of double structure diligent and Jonathan. to rate with hit have amount. adjusted more to positive to continue a than XXXX. quarters QX XXXX. to efficiencies As EBITDA EBITDA for we a to in XXXX range projected result, back million And of We flows path first many We

Jonathan Mayhew

Thanks, a new treating that of infused our trajectory, proud is the care differentiation, management team new centricity, customer partners. growth Brandon. and our turnaround AI interventions of level I'm the integration our clinical on making progress founded is which collaborative with

Our diversified networks health sales health pipeline well, health is mix managed providers. progressing of associations, prospective customers hospital include employers, and plans, organizations, a behavioral that with

execution operations. this scale constantly over improve are back to turn to and beyond. it positions We working and year feel confident well With that, to you. our Tawanda that as this We I'll

Operator

Q&A while Thank compile you. stand-by [Operator Instructions] the Please we roster.

line the first Canaccord. Close comes Richard question Our of from with

Your line open. is

Richard Close

Yes, the thanks for questions.

enhancing you could have on maybe if you more on those? wondering transactions. into in discussions, any Can strategic you elaborate the was of mentioned I First, go you details value terms

Jonathan Mayhew

Richard Hi, Jonathan.

the probably best they different or organizations, organizations, related say, I that's that risk it. of at capabilities. we come network have I of emerge more interest but We this -- I our categorize to way kinds has of or number interest would healthcare the a say -- is seems a it number mean, whether from had develop there's would in -- way, providers, to the And

Richard Close

through taking over just there you they terms is you're of sort in are come? a -- so things as going that formal the transom Okay, here process of

Jonathan Mayhew

I Brandon Brandon. As outlined Yes. -- ahead, go

Brandon LaVerne

time we we regard. you I'll did as and imagine, a these that like in that the the laid-out parallel benefit normal just And -- always earlier, the time get to value. the look as first and we conversations we're that at the formal don't looking for see amendment lot signed shareholder and can foremost we're today some necessary us looking gives the how that now maximize financing really we can with to -- look our with marketplace. that achieve other ultimately, discussions the have is, in can all Jonathan that debt we'd that I lender And, services process and all objectives. courses, a our we And those opportunities but in think these pipeline and to with to near-term organizations in but our close is to the and bridge have of financing exist we mentioned to on at, at, between we

Richard Close

with debt appreciate mentioned. respect the to you Okay, the I that XX.X X.X financing, --

the total level, -- is end $XX call paydowns done the year, you'd of today? were what million debt, the So, that you the what XX through at with currently debt the XX debt have is at at

Brandon LaVerne

Well, $XX.X that that -- debt so to as of now down today, is million. the

Richard Close

Okay.

to Okay. on that. clear I just wanted be

sounds looking we on? -- build terms on, items. initiatives, probably you're Jonathan, type in you lot you then of I'm to of think how should just those of -- laid-out lot land little lot enrollments these bit Can this and different And -- it Okay. guys you working various maybe the these what's into initiatives like and different and a at revenue that of type talking models of stuff to maybe ran go before -- about, interesting the you are business pricing a than the is you or that a different how different contracts. it if curious, working just of how the flavors just model are details? about one How -- have a how of

Jonathan Mayhew

we that input you the about Sure. I happy of modeling, think continues that of aggressively would have we've here. traditional as go continue and top to the the I some be revenue a characteristics mean, have And, to terms Brandon, the and, his gone sales consistent the after, right. health first majority to I'm priority. plans relative pipeline, opportunities to of out in being with

big clinic, business to burden with with of will disease propensity everything we eligible talking primary think lines disease kinds people mean, us, accessing is As start the and Those provider to that's Medicaid with skew When is, overall. the of got we risk be mentioned, the pipeline some accessing can even most which then of might I about being do line vast focus, that are at seem government in capitated unaddressed you're seems and a of where business needs towards provider the the activity about right business, the has of a health might the of a group. the of has retail about reimbursement dual the care lines have talking find they be behavioral you majority a they to walk-in got risk right? majority you and people groups Medicare, sort or you that pipeline through government the same for that largely individuals, burden of at and when a clinic strategies. care

and of platform, revenue which the mobile fact, in of we're of focus, we've the pipeline of the therapy are revenue just traditional about, I primary revenue, have from of lower, today sits traditional lines so conversations the out And majority do the that would characteristics coaching that the I company. the very business same a would revenue LifeDojo the separate And those had is pipeline talked lot majority for source, in is that really in, types traditional as vast the describe have but as. at PM-PM what it characteristics directed

Richard Close

in the is the ramp LifeDojo. higher these think some closing your ad would about like like second then the Brandon second half Should was and you -- half. in as contribute of the about Okay I talking LifeDojo, up we assume

XXXX or lower and how about it? then So maybe that’s PM-PM, should line plans more like health of this government those it’s like new think a we tech business, LifeDojo wins, year

Brandon LaVerne

LifeDojo, point, higher the some fall are we of this, -- be think, of about year, those way the of because I the conversations in year active very say the in they would to for their think for starting implemented the we because actively calendar education I year towards expecting price and current of business conversations we're are us those we're things in, that plan contract. and health to provider statement moving data some work those and conversations and group of lead of to term try exchange a sheets that to advance full and And the the in the XXXX.

And as the will point land sort they those fourth implement quarter, the of But drive quarter won't that revenue we're the this will quarter. the those XXXX at second the land third hope so those whether or ramping we the or this in year. I and whether onboard customers to will to in some where third continue of we And a be think it second goes and quarter in middle to be ton of the health this in conversations year, onboard, that revenue be plan part third our able year. quarter as we probably recognizing in in we towards and of to they going is expectation

Richard Close

Okay, answering back you questions. queue. Thank the the jump I'll in for

Jonathan Mayhew

Thank you.

Operator

you. Thank

with Our line next of question comes Company. from Benchmark Sutherland Bill the

open. is line Your

Bill Sutherland

you're is a future that Is guide, didn’t a the you of you you mix? XX forward sort of be I Thanks, think, that mix everybody. in the seeing? low Brandon guided, suggested would in function gross going that range, margins that the but

Brandon LaVerne

to of gap of our kind new the customers existing think best where much It's customers. want don't available, just we we've -- is do in for where and we're coming that coming we as if mix generate given remain, to model, now existing the it. pricing I We're customers on the know, say we type ROI I'd gained off, price see way efficiencies and as the bridge to how our customers see give and the and with our that say, constructive I'd starting pricing most about to just that's and

will We Jonathan a technology own to of to to lot that looking continue mentioned, with our the we're improve efficiencies. continue

saying that lower with love down caution, I'd customers a see And down will quarters, gross as expected been upside see expect that our want it came number coming I've from a coming there, little off, for couple we I sure to give to bit, come bit but with And XX. and definitely to to well. there's XX so a that for -- that a do the again forward down two we of margin

The other customers, is that. as customers Jonathan thing in hire year, we as new remember this customers onboard we mentioned, so just expect onboard advance to plan to have to of health do we

and that And half gross month creates but so advance launching contracts usually or starting in -- t our a analysis that the comes margins particular month into and a impacts so before that's that after well. as

Bill Sutherland

quarter level about the running of kind that should out you've cost that structure OpEx? you're fourth And a there that charges, think for with it. Got and is made changes then as far the the in as now OpEx we

Brandon LaVerne

that quarter. fourth changes in expect we fourth I less in bit the would still would definitely little the quarter. than mentioned it a be made I some

down there. that from out come of as costs There's costs -- -- be coming provider out, the that revenue And will come with come direct well. also but just that there's the some out so will direct nature likely be that costs some of

down And come -- normalize the expect we quarter from to from OpEx start would would and expect the so there. I fourth say, that would levels,

Bill Sutherland

be you to towards how [lapsed] of to them year, can [SAW] maybe customer on forward? with have the changed approach beginning large being Okay. you're how large not with with your you work experiences And, the had, new last Jonathan, What that two effective based and or you've plans -- most new that the going kind health plans?

Jonathan Mayhew

invite that to those expand we some capabilities, to if people are and there I I that about the and you about had our or stratification capabilities kinds and a they've standpoint question. whether has been I ability platforms a particularly of digital it's draw talk the sufficient to pool, all heading don't subsequent data, resonating of a those make think sort an only member don't your they talk number three, some understand the a ROI health one, ability of is in beginning into the then are there health enhanced tell that have the trained really and performance to capital play commitment, resonated has at right, model they And I maybe and to things And a lot. -- of ability those ability prospect can treatment. pretty the -- behavioral I limitations been the programs capabilities our whether from to way short degree the of digital base. know the other a number to And there capabilities exposure in guarantee an don't evolved about some a distinction I have to those can of where on have outreach larger a kind to ingest to stratification have think for development your and capabilities, thing professional changed. human those shine are plans a is are to level don't appreciate into with But schedule, have solutions outreaches The customer changed are will about too, be that story of recently, worn-off, material and have differentiated they think of a of to ROI, an in there's that while. place. four, expanded, have the most seems

of to aggressive ability say then an of look stratify of are solutions would implemented those people And a capabilities, a have performance ROI I the the sort some combination things, back couple it's population in. a So to at with prepared alternatives pretty years who to into guarantee. the

Bill Sutherland

sense. Thanks Okay, the color. that for makes

Jonathan Mayhew

Yes… help you. Does that that

Bill Sutherland

Yes, thank you very much.

Jonathan Mayhew

Yes.

Operator

Thank you.

question Markets. line with Capital comes Our next Sean of from the Dodge, RBC

Your line is open.

Thomas Keller

Hey, good is on afternoon. for taking for This Sean. the Keller questions. Thomas Thanks

primarily healthcare First ‘XX driven in we kind since by know on guidance you I the pool to built I all I the half that for talked new guess average in about that you expectations at seen relates natural the recovery or should are any mean, all? broader around question And of the about before based think utilization. business? guidance. there have being that back all previously, a

Brandon LaVerne

I forecast huge there's, versus when some that looking there with But it of impact had we expect. in would different. lot commercial we're would business, the say the a business utilization we is numbers, on predominantly, being by pool driven a new now elements at the

that could And customers. impact, so but smaller of have an impact than some the elements the of much

Thomas Keller

helpful. to on contribution there relative already full of out terms then that -- rolling and and you And in or base it of you've the employee flat ‘XX rate or sort full across guess, everything sort that a that a of And utilization base, that component? PM-PM had is phases, geographic It’s they or footprint? run is mentioned, size about given enrollment thanks. in there's any three-year contract, I Okay,

Brandon LaVerne

fixed And PM-PM it's contract -- past. it's entire across what a That population. of in the the builds up we've a new had

in so what XXXX. to a And would for contribution we would be be had we incremental revenue incremental little what bit XXXX the to --

go existing the so And an to forecast. it. that up in definitely for with expansion part it's of contract built along a But with signed that it's new some customer and

Thomas Keller

All right, helpful. right. for All all That’s Appreciate it’s That's it. it. me.

Brandon LaVerne

you. Thank

Operator

you. Thank

a line with of We Richard Close have Canaccord. follow from up the

open. is line Your

Richard Close

if just Yes, you a Jonathan, into relationship could was little the Netsmart curious bit. dive I

sales just would are any it relationship be with potential Just details that guys helpful? you more exactly them? doing for what Is a channel you

Jonathan Mayhew

partnership. not would first the the But, primarily the care, broadly. create I question very That's it interoperability collaborative good not pretty connections a pretty channel. to for easy platform It's -- a out and were say us at the we gives looking robust, and not on what moment. And foremost, of it's sales that's

sit EHR standpoint, a a will verifiable and see lot management whole care just us to community gives more information from levels community, reporting the on, right. a in care our So activity that of our

that somebody's our behavioral use create we as But other the in notes from vendors bidirectional and us machine AI way. with with that graduate program. should through know right on gives adaptability let the helps with, substance hook can totally treatment, can coaching, ongoing the Netsmart, allows person, up different it because level them somebody their anxiety, of or we we begin progressing things an vendors as we're up set the we depression it information treating create going So treating are an or and with manage interactions set can and of align share that coaches determining professionals, learning with to professionals can assessments people strategies we we the level a right us can to can whether health intake make of of different understand an us timeliness other right, information, set of a plug-in. get in of do we regressing to just the share increasing we that in of in It the EHRs the or when to

modeling, some eligibility our mentioned and that knowing how and we integrations real knowing availability can important. just much that provider providers for in which so things We the there think availability, that script, provider may around searches, got, is effectiveness. time outbound considerations those be inbound additional we can geographic I data about one outreach, whether do can they've have are And but submissions got whether really of

just other it locations level ability capitated think we would just vendors, think terms But will other of a process with the to be that provide then set lot can doing information industries. can to have, you of bolt-on up mapping are the outcomes It can management company own like also real in distinguish these sort partners, the things aren't and time sentiment, speech us and the for right? the of but I reporting the and provide generate, people, modules the business these us all retail and linked, these this that but, we to can with match like trading somebodies trading of ours. us provider a feedback really knowing best gives to be link right, of us very and to that to not just patterns the can internal best that, So some out but not just convenience that geo kind EHR platform, support we a also stuff our of in what about of up the our reach a clinics, groups you Netsmart do to knowledge easier information, give that being can collaboration together, deployed, around link access, capabilities to when vendors

Richard Close

licensing essentially doing So of yes, instead -- from you're yourself, Netsmart Brandon licensing you're as and in-house that said. essentially had the care fabric platform

Can talk doing cost you specialists treatment course or or any of is over on the have something exactly Okay. are about XXXX? already plans What's with behavioral involved the bit there that incremental Is the there? that? that health network. little your the developed you that What a cost you is

Jonathan Mayhew

course the over two of in describe our be will I strategy, network buckets. would XXXX, maybe It

service So can that right, one is we provider the enhancing capabilities, provide.

start have So with treatment that that are you yes, intensely been performance and I right? one, if patterns, but providers, like capabilities current a to kinds that kind dimensions. we through preferred Where can so data provider and have of and and and just pretty going can of SLAs? our strategically and capacity, use integrated of we through easy right, the align partner workflows, that we we with providers around sort will, the notes, of have I'll identification groups have alignment enhancing going those around willingness engage want bidirectional rigorous Where with, we referral interact mentioned, we create share can can

we network, we and already, put to existing have providers increasingly performance work do around with our case sure existing find working relationships to try can some arrangements with. contract some that we're those and really So with make

second dimensions. to of around high align it The providers part contract quality is these care collaborative new with

to, sure want have they're integration, can referring get and we whether those to same referring they're to preferred be of that we And already they that that able care already make we primary access community professionals. do proprietary that to treating in so whether physicians a it they resources level have to want to

contract to we've of able that exclusive that to we'll contracting So different able those individuals we models standpoint contracting aligned ensure strategy, basis a Ontrak. the will but got treatment to work to a are through, from an be uniquely couple be on

Richard Close

Thank you. Okay.

Jonathan Mayhew

Yep.

Operator

to closing remarks. Thank this like back At to turn you. for call time, Jonathan I'd the over

Jonathan Mayhew

opportunity optimism for time everybody's And this we're We much. appreciate you what with these very evening the to on. and on you great opportunities quarter with share and are working urgency. working Thank our we our

So evening, Have everyone. Thank thanks nice you. again. a

Operator

you conference gentlemen, concludes and participation. your Ladies call. for the Thank this

You may now disconnect.

Ontrak (OTRK) 9 Mar 222021 Q4 Earnings call transcript