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on Throughout how safety COVID-XX, crisis; to prioritize approached of P&L following have priorities. prepare me preserve during to been second, cash priorities: of we and first, these we summary protect have and the the three be and crisis. members health the overarching our focused the provide customers; team third, and a stronger Allow
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committed recent this dividend of earlier by shareholders, return increase to declaration our Importantly, meaningful and we the week. cash remain strategic to evidenced Board year the this by dividend
includes path recovery working ensure Company to both inside even an our we’re is for experts Finally, us, and the stronger crisis. which the that help outside position following compete in to
We making have of beta collaborations reprioritized decision and environment. spite initiatives, updated increased goals, improved in the
and team to We innovative rapidly help agile timely, are more and and our customers. solution evolving needs meet members deploying now the relevant and responsive of
states to back lives. Now get to Pro daily to are customers begun gradually helping that in lift restrictions, work DIY and have to many ramp-up customers we assisting
task serve is based and on being us best safety ongoing mindful for social needs distancing. developing while guidelines, customers, the at the very Our way to for looking force our professional of
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in significantly our performance line sales impacted our to by QX, were quarter. the in Shifting COVID-XX top
extremely saw While improvements quarter, to early start an sales warm in softer March. led a the we to winter
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Overall, decreased X.X%. store down in to billion QX, comparable sales X.X% sales our net with $X.X
to took to As steps COVID-XX expenses. us, quickly impact operating began reduce we
these of the rapid enough the impact the offset However, decline to sales line was not top quarter. in in actions late
of first are our approximately outperforming business our significantly sales sequentially DIY have been And week. to-date note, our sales to XX% QX, of the prior omni-channel income were during is Through with point growing low and impact the pandemic improving ending XX%. for Xth positive operating adjusted the the this each QX Sales Our AAP On comparable down by represented week April store in-line the four year. a professional. $XXX million. double-digits, declined weeks
industry perspective, and and downturn, from do car own a are economic to perform their there While DIY tends business repairs. the during customers factors sales car new unemployment well maintenance more increases, number the of as park here, an declined, ages
also believe benefits have additional performance. seamless two of strong helping DIY our plans recent execution marketing drivers the been of sales We and and our combination sales the
Canada in was during basis urban just largest within in points, double-digit less all QX of than In The Great more and COVID-XX experienced our terms and decline, per Rico, particularly were Puerto X,XXX heavily Northeast, performing six double-digits our differential hotspots. this seen differential week performance of was regions in X,XXX representing low major difference strongest Carolina The down impacted recent geographies, is impact impacted was COVID-XX. the and and large Mid-Atlantic a which we’ve key challenged were region, and the in basis Appalachia between the by Lakes Southeast hours much performance COVID-XX. and also operating performing which over regions points high memory well QX markets.
with quarter In delivered progressed, stay segment our performance, professional growth this at we terms pressure of home however, felt previous workers. from as consistent quarters, extreme the through mid-March,
needs. took them adhere car to this at reminder, to and areas. XXX% meet to steps to our a contributed are customers We great were the likely home As time to needs customers in in of tends our more reductions believe Worldpac drastic This of Autopart while rapid stay at be we orders. counts, customer businesses, and professional support urban more International and
our our instructor-led close courses employees. jobs our professional repair the a to and owners business developed For We Worldpac has our pandemic, of Institute Carquest platform support to as relationship example, visual, best-in-class introduced and are of level training for recovers. this extremely virtually will orders team customers. shop online strengthen virtual, use lifted complicated in pro-customers adaptations Technical to mode stayed stay-home we expect Throughout their and and mechanics and explain
our performed in better business. significant with omni-channel DIY QX, business In Cars than e-commerce our growth
both our announced from to our online DIY and getting team Our in-store. with mobile feedback new great our that serve launched ones in several new accelerated and existing initiatives customers. better and we is plan February, Consistent reviews app omni-channel customers,
a example are pickup, advanced fully we herbicide contact-free also and team’s we plan, Advance These includes here agility, delivery, March, know to and them. Same of This same-day in-store let integrated fulfillment marketing for As of accelerated the rapidly were services an include re-branded Day. in customers initiatives launched options. suite offering a
and launch DieHard; first, focused on on build remain momentum excellence. to primary These loyalty Assuming third build business. we current like areas awareness; are four omni-channel second, drive beyond, within execute QX our with fourth, DIY and
returns. Let’s start Throughout for believe with DieHard. that we will initiatives the prioritized we offer best the the potential crisis,
the those One DieHard customers believe launch for already have the which we on-track and for is is initiatives a of asking iconic DieHard differentiator it. Advance this of for We summer. is brand,
months, many need restart literally they customers battery. engine their As a will the coming new find in
category, we the all in most drive the growth DieHard trusted across channels. incremental As brand believe will
to we building Advance. Second, committed are for awareness
features we way very own with help the care its and and highlights members. motor with it Advance our advertising Our team speed
We’re from response pleased with it. our the customers and feedback to the
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year-over-year. we we excited than also that Perks end million increase saw active in XX% members, sign-up the despite XX double-digit year-over-year. over At an QX, lower sales our are more volume, increases We had of Speed of
This measurable fulfillment our QX. per Finally, in sales increases average in beginning execution in our time both and reductions ticket growth, includes deliver to fourth area of is focus continues improve. in DIY to as UPT and
COVID-XX, count, and terms improvement counts strong in QX. to due on business of in we however the saw a of ticket ticket quarter our eCommerce double-digit pressure sales In was resale year-over-year we saw extreme
in indicated, both sharp in-stores uptick recently. count, and we’ve seen also we ticket a As online DIY
has for reprioritize Now to business, the margin required overall on we move COVID-XX as us our plan. expansion
give are there brief expansion. key our margin surrounding pandemic, the of to want still update I pillars a you unknowns many on While
improve profit footprint. continue look First, to evaluate we as to we per our sales store, and
prior closed location. During stores, all planned and consolidated our of independent QX, XX new net which to we were onset the of five COVID-XX opened we
this of Autopart as believe full Once product costs. a complete, to previously Additionally, our broader consolidating to we we banners communicated. remain by Worldpac and to will while year-end reducing execution offer International expect be we and professional in mode able customers, complete our consolidation assortment
weeks. this the additional labor expect professional store few realize the took year of we actions result over past as in We a to and savings fees,
our expect continue improve time that to per over we store. and profitability We sales will
priority supply margin Our second chain. expansion is
initiative in but not execute We on-track temporarily We continue which cross-banner replenishment, QX, this was remain to to slow complete by mid-XXXX. stopped.
now. system improvements already In system This our largest is management for facility on-hand year. projects earlier response, first with our prioritization DCs a and our this terms we rates, warehouse restrictions completed and our to of travel delayed critical implementations fill Due service COVID of showing DCs of metrics. in one to accuracy converting in consolidations, temporarily other new we important WMS related other
Our the on team can our component of back-up is we and when focused conversions time comes how this transformation agenda. ramp process improve this further complete to
of expansion We even optimize and pillar this pandemic is further cost ensure help Our category insurance. next our margin supply efforts increased management. suppliers and to throughout to consistent collaborate with our
continue much to share pricing that including In of material greater cost brand of efficient to completed, addition upcoming this and mid year. on-track branded the and is am expect resulting to agility, give launch we our pricing. to more we new and us Carquest expansion tool increase excited management DieHard. I optimization effective park to own flexibility launch Once optimization, in also
is our pillar margin SG&A expansion. final productivity of
decline sales During the to quarter, quickly with cost we reduction. reacted
insufficient were help quarter, prior declines expenses the believe offset later QX, the In the to included to first benefits the we as more planned well year. as all continuation QX. us in they While from back-office deferral consolidations, actions to the our of in the travel will reductions significant certain these which forward will marketing and see suspension and expense we of going of them outbreak fully in sales were
incidents am XX% to remaining insurance focus XX% reduced our expense. by we we the professional savings rates share Further, collision our Related and in and contractors fees I once and to proud again the quarter continues recordable meaningful lower safety during our frequency claims in CapEx, reduced that and QX. and delivering is respectively.
the done additional we has will helping team part out protect of stronger. I our team Our come related believe are work we’ve and of know, team and to our members members safe, response. incurred Despite to to this help all customers our these tremendous they keep cost to as COVID-XX efforts.
in is our a everything there This a work said response when how and measures more other I’m believe includes safety today’s of I for But industry proud on new of global As we our stronger, team companies. their hard call, pandemic. distribution to stores began from new we team centers as to in because very ways, ever. additional blueprint, incredibly we no many benefits we’ve playbook good versus benchmark to than customers. of members, emerge agile our members solutions all for more and the our will leading innovative written we
to that, turn for performance. over it Jeff will With details I our on financial
