Thanks, out thanks pleased we XXXX. fourth this and that call to excellent report for afternoon. closed you Lauren, quarter joining all year for both I’m with results the and the our of
remains the As differentiated digital continued execute market especially the our team momentum driven question automation world-class offerings. by and like strong, has AI to you’ll as market well transition hear up and cloud our clockwork. to very transformation as There’s no
year-over-year up by fourth the Now one-time to XX% year against benefits. quarter grew million, $XXX was COVID quarter prior that raised revenue
adjusted number and professional report I’m in business EBITDA And growth, grew came continuing strength the of at our to where areas, million enterprise increase strong quarter cloud, a pleased very supports not services leader this high global including focus the only penetrated automation, balanced to year-over-year XXXX growth strong also model of XX% to do going up despite and XX%. our and driven investments in grew combination our revenue the drivers; comments growth three our revenue barely that fourth continuing by I’m XX% LTM but our subscription clearly public we of be year opportunity, to on margins. key a in AI $XXX on massive attractive market full For commitment continue business and to increased expansion. demonstrate These our of that year-over-year. Today of march results delivering and and a our that my
and automation. So let AI me begin with
of the as for intelligent by Our accounted virtual captured time or to XXXX, new IVA logos. the the At IVAs has approximately IVA enterprise XX% illustrated market’s attention tripled statistics. bookings In agent following year-over-year. usage same
center still labor. billion. context encouraging macro lead while factors it’s which very is inevitably days, automating step minute the of signs. widespread back talk incremental automation about that that ultimately, are And And TAM will for to early from the these believe we opportunity. are a estimated It’s but Now let’s $XX there and labor two
and and operating face a center to while realizing First, savings. that in and customer contact second, reached resulting the tasks automating increasing for making a high necessity works rates labor center for tangible our maturation and by labor has contact by acceptance experience. technology continuing customers automation efficiently ROI shortages turnover leaders repeatable customers it’s cost And improve
plan three along into rates focused IVA we customer for to laser that achieve vectors. our sell cross and further and our installed increasing base are We new on bookings
sound well complex entirely orchestration implement new conversational virtual makes increasingly the step FiveX which AI as is which as We continuing interface. The Studio new customers rate launched incredibly enabling platform them first is IVA’s recently such is voiceover, to helping as automations lifelike. allowing this And faster to our of more and get innovation. Seven technologies started up
to spending sales accelerate and market notably, Second, meaningfully expanding support dedicated team, we’re and be our customer IVA professional the go sales stepping our AI of we’ll and automation size Most momentum. our campaigns. up marketing services increasing to ramping up
we standalone providers. service We opportunities all. million a an CRM with non European center IVA on into Finally, with with third, hotel unified motion communications, increase selling contact focus IVA recognized $X.X booking had will this year our and success chain internationally standalone last morph also from contact entire didn’t contact FiveX full we this center. virtual bear RFPs into us. on And for opportunity in the is these a believe where mind sell for IVA at center opportunities And untapped large that the we occasion,
invest making scaled solution, a industry our continue the AI update leading offering total brief platform. While we AI investments. engagement here’s on in other IVA most our our AI to is And
adoption agent we across of double customer with to digits continue see the in deals various assist industry growing verticals. First,
strong so KPIs handle We expect customers realize adoption average first improvements resolution and on. as such continued call satisfaction, as in time, customer
coach script that soon verified checklists will agent real to improve offering, adherence it. next, then capabilities agent and We what be guided continue launching assist automatically time new do they do including to our on the through that agent to
and every us conversation technology Second customer This such as provides technology for architect. our we’re building no without center. investing own to call scale expertise, IVA enables agent we central just a AI and to machine and applications off assist models data a that assist AI a expertise. to the globally, managing needing help architect IVA hub AI or solution learning customers and contact code Conversation train business their of agent in provides
reduced, as a are has for a this the contact hired opportunity opening required these center. AI expensive traditionally, with learning consulting market and of are machine in lengthy Now experts that process contact larger costs But training up architect, arrangement. part dramatically conversation
sentiment use and analysis. Partners analytics, investing cloud assistance, in Stream, investing products biometrics, AI building on Voice AI and in our technologies our agent from real with to developer like are time like addition in ranging time things this on via platform products, is finally, groundbreaking with streaming to we’re customer training, own authentication API. a real Now platform cases speech which agent cloud also friendly coaching,
turn of FiveX can customers they choose use built third or own a our platform. when of from range our to Now on party products products, top
AI. that’s So
namely, turn quarter next me our up revenue. growth for driver, Enterprise accounted our let of market. LTM to Now fourth XX% march
We success growth tremendous and than rates. a the million simply meaningfully have part the since the XXXX customers of continue ago. of seeing he CAGR XX in with will ARR, inception, from in our are enterprise XXX and me and up his more quarter. fastest ended XX% Dan a with larger that the booking high year These end elaborate customers a delivered of we business the generating dollars upon higher a in in But meantime, especially strong let retention growing fourth moment mention that team in
that and builds our while the like as AI have strengths of channel success So automation reliability, our we and behind have driver upon emerged trust. latest that market
important the as and Let’s A all all may and that supporting and in start I making we’re as achieving we’re also and with can cloud allowed the out we’ve investments disciplines simply is us area. achieve well are reliability. leading be to impossible. allowed very operations globally. features And what seek in provider have The mature happier be tooling doing this But cloud velocity. through features in public Reliability, operational our and These offer system’s at don’t have industry uptime us non-negotiable. you customers matter automation. the these is made world. know, that our results down team the couldn’t operations if investments successfully our to build with
that proud Next, we extremely ISV of remains. still how systems integrators, solutions come area brokers, partners, potential and we’ve and channel I’m continue borrowers develop this in to our including technology service the providers, and far
Our be us strong continued with the a channel to differentiator for this bookings is in The market. in FiveX how to bookings increasing XXXX. loves XX% easy and continues channel with work growth year-over-year
marquee XX wins XX verticals. countries the building now wide AT&T small One AT&T across servicing momentum in partners from our well. successes over partnership indicating to through these this enterprises array a and customers as of include large customers over partnership. full sector sold, We are the have of range public is Agents reach of and
is on IVA FiveX recent Additionally, the IVA the the we based about talked of launch earlier. AT&T
to is helping CX relationship at campaign, contact premises with Take from to the a AT&T also Cloud strength, on strength their to latest continues customers them migrate look on from which CX-revolution.com. their the centers and Contact Center by pleased support we’re AT&T legacy Our FiveX. Revolution, focused grow to in powered
us outside industry implementations and of customer and the worldwide. where seeing Now finally, customers. built professional result even our and trust this we’ve are and to net the located. agents made We’ve investments allowing for most stronger And we’re and support. importantly, scores perhaps leading the significant years the most is growth services both and is to deliver fast XX And commit our higher US, of promoter support, up customer with and professional services sustained lightning over
some year-over-year and U.S. International fifth results. XX%. growth paying headquartered these XX% off outside in marked fourth made from exceeded the business grew revenue in in we’ve quarters The the statistics. expanding rate of where First, six investments international our are companies clearly the quarter the
year We public and will revenue an objective the and so are simply, channel focused on overall languages, more international of instances, business part a marketing, XXXX our Quite partnerships, exciting be on. XXXX. with more having continuing by growth be this achieving international more more headcount, cloud more mid-teens of
an strongly solidifying past on FiveX a conclusion, we’ve this and leader, in with ahead. So as while even greater opportunity progress executed market made significant all year, fronts
Before our Dan our to a President, the turning of over Burkland, I’d huge to employees give thanks across all it to like world.
without thank consistently let go you. of of it and over You’ve exceptionally. and turn possible the the With been None COVID. Dan, so difficulties Dan. to And despite you, that, worst ahead. this have me would delivered