Thanks, Emily expectations. strong our call pleased of and first thanks afternoon. report exceeding our year-over-year, everyone growth for to revenue XX% this joining quarter with results I’m
drive year-over-year. of operating this growing of revenue, with subscription business, revenue EBITDA XX% quarter record enterprise Adjusted quarter increase accounts business. of XX% market, In spite our upper category for and cash Our at of opportunity enterprise the to part the which in LTM the largest XX% least of for XX% macro drive a of optimistic our very fastest penetrated end, the was flow about the for the margin and revenue. of backdrop, especially helping is first million total continues this remain market $XX.X revenue, the long-term or we which growing current
industry. few Before business, our like debunk to moments a myths we two our are spend into around dive to that emerging I’d
CCaaS will and TAM that us is disrupted expansion The is significant AI automation. CCaaS that first represents reality providers. other AI automation myth be by and and The for
agent, agents arbitrage a More replaces revenue if TAM doubles combined approximately per of $XXX CCaaS live and we customers agent will also expansion a for agent other Therefore, TAM virtual agent in us this automation virtual customer from seat. our the clear, opportunity thus providers. unchanged, from major total human me believe a Let virtual a count the per our largely to agent live And agent resulting seat a and replacing one-for-one is our and labor with for live meaningful virtual for $XXX is a us. specifically, substitution. a expansion be remain
myth second contact solutions. potentially center ChatGPT like commoditized that will The LLMs is
explain LLMs an the to jet is not are the me solutions Let why airplane. while CCaaS use this analogy are case. engine, the
strap country. You the a can’t and across just yourself engine fly to jet
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and this happening Now, market our what’s in let’s into really get business.
than is in confidence stronger the Our opportunity three on ever based key trends. market
legacy solutions. First, an plans replace concrete develop vendors center their to contact with to are of sense even on-premise enterprises urgency retrenching, forcing greater
center experience, thus to intangible in companies market, transformation revenue. significant an enhance increase Second, and become enthusiastically AI to catalyst the cut enterprises becoming cloud. And and customer costs have the to attractive pursuing are initiatives digital shift third, a for ROI, front automation and CX providing
our our continuing discuss the main and expansion. market, view what our to three growth our for like I’d we platform, Now, up as drivers namely march international business,
Let’s begin with our platform.
at and all and the cloud-native contact across as center new continuous our platform enhance scale reliability, innovation of deliver of to of investments make to deployment as some the up the core features and innovations. to coming well ongoing continue We
am to drive going comments aspect platform our customers, Speaking strategy. customer of on I our tangible business most of the AI focus innovation, this enhance importance to given and automation to of my of and both value and experience
that this we can customers removes AI frustration to CX and to interact reality platform, and any call to experience businesses into and to help where we live goal modern to brand, increase helps wish, growth. deliver is a believe costs consumers the or between. and what channels reduce experiences, goal goal fundamental from turn fluid with Our they friction in to center. a deliver Intelligent this are however revenue all self-service, contact that FiveX everything class digital and enable customer first, automation the efficiently and world our across a call We a Through
of seamless customers interaction empowered every data a and are knowledge, intelligence history all need time. them, is customer agents, with their journey the or and and experience to with This which travels virtual is persistent information they human in where their whether delight
are leveraging to our of harness on in the the way CCaaS the customers. unique most focused to providers as that AI of one will leading our value power deliver We a position
Our AI strategy three components. can key be summarized in
proven allows some at to delivering be most solutions, are doing. us and strategy AI First, innovate available. we to automation rapidly such a have customers which been and our others while engines consistently innovative we remain This our have of the delivering and meaningful we as solutions be LLMs been consistent our agnostic This more technology foundational leverage. forefront to has been model sustainable leveraging has that the than what about
agent deliver offering, commitment AI models An GPT uses our solution in AI summaries practical are value. of deliver that which about are general its to we practical business AI’s Open AI we conversations publish now example that summarize Second, share pleased and into has to real tangible continuing moved a potential. our am this is to to product on enthusiastic availability solutions them time. and CRM I the
and Third, of immediate out-of-the-box we platform, get into CX to customers automation value. allowing our Intelligent our embedding the fabric AI are
customers. to interactions, seamlessly is fully data aggregate and candidates automation case all automate repetitive launching cross-platform now automation. and enabled for such for as new reminders as our tool and as back-office For automation Workflow AI our surveys customers customer identifying information customer identify example, easily existing that of connect enables systems, to spirit aggregates requests gathers use workflow solution insight to from workflows trigger sending self-service part and acts or proactive Similarly, communications. a prescriptive solution valuable tasks,
automation of enhance customer suite the different comprehensive solutions contact a AI efficiency that and have now center whether customer eight after or market we interaction. summary, during engagement and in before, that’s In
goal and products our bring build to is out our Our continue will portfolio improve reduce and quality market to revenue, service help that fluid to increase experiences. customers cost, deliver
like to now, our I’d And focus March-up market. on
plus our customers me you revenue. that of make up XX% one our over Let million ARR recurring remind now
partners, Our continue implementation also to influencing partner for only bookings XX% our number community of but we now an increasing over is of sales, not and certify services.
of very our by for the teams as quality ‘XXs. PS scores measured the a implementation Over services high years, benchmark our set NPS in and have ‘XXs
more provide of ago also this Board, of which will are but meetings We on not come We margins only where give high to us select couple partners. to Partner improved a we of leading group call initiative, standard drive top enabling who with opportunities, collaborated for We important investing implementations. Advisory successful weeks leverage project pull-through, from believe these XXXX and services are completed our how maintaining file success. this collective best committed a just which to will partners we
XX% report in X touch on XX% XX our basis am has LTM grown that the quarters. to year-over-year and now grew international like of last on in to QX year-over-year I’d our pleased an I more international revenue Lastly, expansion. than
the play evaluation expansion, partners with sales of I’m BT entered cloud a a our installed previously, the known rest their to customer discussed we’ve that the FiveX as process, to contact excited as multiyear and and platform. strategic with experience the its has significant report on into extensive a role the chosen Intelligent throughout have BT, Europe international FiveX specialized with CX primary FiveX solution British practice Telecom. force enable large CCaaS in partnership migration They has After formerly of world As base center an to of legacy customers focused thousands a transformation.
express to to increased better. I that This significant excitement XX the am I’ve speaks of directly is has culture proud of with love and Even team-oriented The just with our advantages. opportunity surrounding passion level an always like I’d and this most closing, FiveX to our of team. never macro energy see. the one backdrop, competitive been this believed entire which I’d is executing In challenging purpose team how
I over that, and President Burkland. our ahead. turn go CRO, to Dan, Dan With will it
