call. afternoon, quarter Chad. full you earnings everyone, for fourth ServiceSource’s and and us year for you, the XXXX thank Good Thank joining
know, CEO I XXXX you of of of in many November Executive subsequently December Chairman on ServiceSource was As role appointed and Xth. the of assumed
Group of joined in team the the role including pleased have In quickly to seeing I that Officer the the address Chief Officer professionals various in employees Samuels purpose together Dunnam collectively potential. role. and I Debbie organization towards Operating Rich Growth myself, there past business held has board, of embracing several members At of to increased from Denzil or been addition Officer Chief seasoned Marketing how the have the the urgency two, role, Walker the lead in and of Chief this quarter have an executive new challenges coming come Financial with a ServiceSource is action. a Since an and on in back am same team to Throughout great ideas bias shared worldwide. and time, the its
improve are focused the and areas: key advance execution relationships strategic three my durable three, two, and enhance number clients; one, shareholder build over people; our taking of and Number and We review I operating my on focused model. opportunities and efforts our in-depth time that CEO financial efficiency part have as our financial to client our on can Since number role value profile time. and our our
and encouraging our beyond and walk around people. the conviction demoralized To task to expectations our has teammates touch an me present to all-in contrary, world forward. a a execute fully workforce. to people with an move it the reset in Let challenging the for I and of leaders been our see team to the bring invest was all path on ready the the clear the at into QX, future. From a day one attitude and to I with first been past the found I've hand to to about and Coming our and on eager environment that heels expected
been areas front with has great and from our many challenges client sponsors ServiceSource's validation senior to deliver for are our leaders investing our their expansions. a understanding of At relationships to persistent Hearing churn and a strong and of has feedback service clients the time, me. market some longer I clearly time more ability of has wins and their to management. people, a same and our and and long-term delivery largest the Beyond our sustainable enhance have center proposition, recent have executive opportunity growth. of profitable and opportunity. to their impediment tenured had offered base, to across revenue value some been deal and the ranging informed of ServiceSource's internal our where constructive strategies relationship Client candid we repeatable, spend
executive to in that had I plans we and initiatives leadership I relationships will depths have we with new a While time be the the finally are perspective, knowledge mitigate the churn, previously focus of turn team this the has dial. resources, ensuring of experience had not company that and to different and that past. level bringing has
we the delivery global at previously into aligning restructured was organization Specifically regionalized a beginning client-facing team. organization, what one of our and delivery the year
a account meet under where ensure senior client improved also adding management leader are of investing and talent results we trusted provide a We promise we in organization brand scaling single to business and delivered. global our coverage mission-critical are
have and is XX, and days third The model. operating I area financial past XX focused our the over on the team
I you the we moment, throughout the particularly Dunnam's up been continue direct performance and deliberate taking and actions Debbie can of measures leadership corrective the in year our live under will half financial expectations. have did Our to will not Rich back take that a through results organization. assure walk to in but XXXX
or in order and/or accelerate believe effectively. In playbook. leading have We I improve never and areas is my button. That there said, not reductions this more want to two to a quarter will relationships that scale enhance experience, our our other business non-core clear us companies transformation allow the and investments allow of that easy made be of spend efficiency to meaningful us one an at reposition is in to in outcomes, client internal other areas we
context multi-day This framework stakeholders. or successful providing members all across to of strong will iterations PSEM, And I'm about future. changes and a do forward XXXX on first there internal Last global are to disciplined on results metrics. align go making to believe assembled XX and at to this an the execution and plan The throughout the same my marked that clearly contractual dozens to on other things, our mantra model. we talk aggregate gears believer focused months by alignment strategy, job week and ServiceSource. eliminate, ServiceSource's improving natural and been XXth simplify, time execution an to forth, obligations our While organizational improved of everyone at now of operating point to chart framework provision, used the financial it change and is costs, here due companies I company's and and for has and methodical small We team’s internal and our and legacy framework. are we call path the big we constraints automate. a the returns. will lead are team transformations. standardize leaders over so shareholder at to With external want execution, of shift birthday, strategic lead this forward. We workshop I in a
So minutes PSEM allow me you. with a to spend few our sharing
solutions solutions and our alike, facing is and and they their and data deliver This through who and build believe revolution to offerings, a that and is most price calling or matter. our transform power and them. subscription-based both how direct-to-customer world grow driven what rapid succeed industrial vision customers the experience are customers them, digital clients Our support, design ability in our they to and by large commerce, companies importantly, retain And defined how digital world's competitive is their digital they access greatest and pricing. journey customer BXB the help how sell advantage fourth and products journey to distribute disruption small We the us closer provide moments Business-to-business service customer of enabled the buy unique how bring many them, that and increasingly digitally services, changing with to the are experience. that strategy companies, the revolution. insights personalize is brands
are tactically pillars. We to executing key our vision strategy across and four
success, is focused for talent, satisfaction retention is which employee people. tight on labor focused inwardly and inspired our The a heightened metrics. first with our on is improving In inspired pillar competition market success
opportunities culture that and world-class that a attract have accountability, and career communication honest create personal transparent. we promotes compensation and practices ensure professional pathways will talent open, and retain growth, to allow for that us is here that efforts Our
standardized, is delivering way optimized consistent. scale, impact is delight pillar a second which about that in client is and The
We components deliver have globally the of engage reoriented and locally. to business
our leveraging our a for Further, end-to-end engagement client delivering making strategically relationships. operating to will and location, and a that footprint expertise we also are more and insights We and longer-lasting languages create larger, client governance positive profitable foundation more and will value-added changes be models.
and streams. is and multiple capability making offer manual us pillar to reduce year and standardize technology growth vendors partnerships solutions, reporting with components serve automate meaningful work streams around enablement, new is transformation By several on framework client this allow intensive our simplify eliminate that our technologies of are The and which will applications enable to best-in-class focused our strategic third to which we provider technology of third-party investments stack solutions innovate time example, cost way and a the and and of squarely to invoicing. data digital potential
exit which through The reductions is realizing begin ignite our environment we management pillar customized We ability be on is accretive. creating operational predictable, scope ill-defined with highly expect where investments to requirements year, one-offs, repeatable and and and can has these as sales in the more succeed about fourth important engagement the complexity, ROI At growth costs. an to creep. been hindered overhead times,
the functions. strategy our and iteration introducing a are strategically launch of forward to our some our over engagements that efforts, the in market-facing on revenue also this seem as financial and us our review may structures and ROI to product framework. will to results. a line our through we in-year aligned higher against pruning accountable the forward refocus counterintuitive measure while our to hired PSEM representative margin achievement go in ServiceSource pricing to and focused and refining on both longer-term. allow will assumptions, we profile year. that, margin, what's progress From employee improve Rich call and that hurdle updates these let of rigor not CFO four are the where Rich? At me and team are every aligning expense opportunities need these activities look be objectives. have through pillars relationships to and to these With resources newly we I rates, held over turn some the to roles and working selectively greater our pillars and Walker, And executive front also We sharing
