Lucinda M. Baier
to Good Kathy. earnings third quarter Welcome our and Thank our participants. all analysts morning call. of other shareholders, you, to
to better start this and residents, times. our top on saying associates pandemic is patients through and we company are resilient our me a to and Let that by priority support
period, taken that Our leadership our in value and we took transactions decisive the significant and on have we robust our prospects will built as financial and operations this actions actions In strengthen shareholders. position. drive trusted the year. viewed partners several swift completed by residents, quarter, third financial the long-term unprecedented we our for Throughout to earlier
First, negotiated XXXX, this nearly our a which we lease. with half completed a Ventas, long-term by improvement cut lowered lease to permanently the payments lowered outlook. our rent transaction was and we debt our total, remainder our the significant improved This million in our cash most lease through of In $XXX expense for in flow history.
recently we August, with with replaced enhance substantially our important financial the These new maturities lower debt. refinanced executed and facility extend non-recourse all and and continue Secondly, two mortgages, credit XXXX flexibility. assets in transactions. September, long-term In transactions XX-year interest securing financing XXXX our expense, maturities we financing remaining we to
and over To us help XXX,XXX testing the protocols. testing centers we perspective, communities. well-being. this keep with to took help and our our In of Turning built I days progress highlighted quarter's in as one didn't safe and a to overcome We trained testing last We could. testing the additional been between begin a there. initiated at our We our every emotional people proactively unmatched XXX pandemic, Since have completion actions created their third excellence. well-being enormous challenges, care. We that social of and this our seniors to of as residents COVID-XX. the leader This new actions significant evolve proudly promote people and clinical over many the protect chapter. actions put to residents risk share the requires communities. early decisive our and tests. with delicate to learned industry in we that We call, with stop the to solutions operational enabled in knowledge believe of baseline we with the revised live quarter quickly as each operations, help of ever-present balance we and in conduct XX states spanned plans of this We effort to baseline our made
Another tests. step as rapid of Human recently the that us significant shipped and recent and over point-of-care Department is HHS known XX,XXX Health Services
and use thankful Through economies rapid are actively the protect senior our to of protocols into help months we importance we generally We respond scale COVID-XX that We communities, have keep needs, and the tests multiple of on and of of hotspots close our teams living HHS to protocols. power, we to residents. recognized our testing incorporated new associates help our and PPE effectively. monitor hand areas in created purchasing
COVID-XX efforts test working On Our results. result. XX, testing demonstrated our teams' use dedicated and positive October current strong protocols a X% of our are in of our had as residents around
of We proud results. test these are
residents screening PPE. just families. see, Brookdale more their wants can now friends apartments and by is reality family and However, or local allowed ones. air than making regulations, hear loved for and Each about open and Where a in our this our and protection. hold us with life to of in spaces appropriate visit is after residents state
in in-house small returning social is and Socializing a dining, offerings among proper communities. classes, slowly our activities new group to with distancing many with normal exercise residents
there the fewer Additionally, restrictions community. are on leaving residents
We continue help. are our communication Throughout and our promote conferencing, transparent. engagement times, in-room community has there been and to offer strategy to intentional video associates uncertain these and
with responses. continued efforts were a and We we nearly this positively families, as to and residents listen have We families. were was thrilled receive residents during in extra and for with touch part response felt the to From pandemic about more we years. family, survey and Brookdale community friends even than our likely of XX% right. the families providing received along support frequently our we engaged. and with marks commitment in more recommend them we communicated more on focused of that prior their standpoint XX,XXX programming overwhelmingly conducted and standpoint, our stay to survey, how residents' communicating From and been learned recognized. stay of with helping Recently, voices have From residents that to resident to residents respondents satisfied become help resources the high our the have their relatives, of our than families
in addition survey, take we select to ensure frequently meet In timely our asked Advisory had to that a improve National from resident to to life our communities. country experience residents' representatives ribbon leadership panel the more the can across community-wide of the we steps blue communities team into insights our Council, of
framework from their by teams future force instill our to our to a with developed oversight residents, for are our during win make we families. leaders how visits prospects and virtual on In from in-person and strategy, to solutions locally most to make ease we restrictions existing local them feedback process we to prospect welcoming. to has make cases, on life decisions In provided in residents our divisional as focused future acting our and confidence easier a visits, move-in helped sales to We multiple or on back pivoted call Returning regional community-by-community basis. neighbors. addition the pandemic more which
make help We engage expertise are have the their their easier. serve again to older that internal and able to lives protect, in-person we needs evolving support Americans, demonstrate and care
pandemic. independent received the XX Brookdale an We national survey have as executed in in grow. Brookdale responding response markets, our on highest COVID-XX other rating advantage an panel In seen to compared use in operators. top our as plan the to to We confidence for scale
September, addition, In highest of during at we volume XX,XXX. ever digital over had inquiries the just
trend by back living the to record shows search had conversion XXXX. reinforced is In Our for demand third-party rate market highest consumer analysis September, going is intelligence move-in that to strong. we on visit senior
than increased restrictions Third volume those communities fewer with quarter basis average, XX% on move-ins on XX% On move-ins. fared with higher restrictions. restrictions fewer sequential at with a move-in better
seeing move-outs combined our sheltering move-ins. after and quarter Director last place, move-out XX rate Director very October XX%. with communities controllable to controllable of Executive being months trailing the anticipated, returned we slightly Health accepting we and As normal XX% On remains were third from am Wellness in favorable. pleased XX, I lower the trend that quarter, the resident in our over retention
during and made protect wildfires, hurricanes efforts quality and evacuating huge our from to While their maintaining teams pets residents when standards pandemic, our high necessary. including residents the
every uniting Our our global through of single well-being sacrifices our lifetimes they gratitude personal Brookdale the residents help Everyday My continues health protect vulnerable in testament while Heroes make XX an and the This of crisis the health Heroes are have to dedication them. to and largest is serving residents to most Everyday made successfully our to an sacrifices ensure the incredible continually and scanning those lead day threats for the and and for a coronavirus. hours to resilience our leaders. Brookdale help the economic countless to day. crisis, They
billion advocacy with the living assisted serves the the due assisted when pleased will of to estimate make provider a to distribution. efforts, the living X Turning to help grants we've Phase We government extensive monumental for relief role to healthcare I'm critically information the industry. was our industry living HHS our progress the Washington to X importance in to Brookdale in X understands was day by senior participate pay continuum ensure more necessary COVID-XX. living by fully in eligibility our HHS to the critical $X than obtaining September fight specifically the only grants. government assist Phase name mentioned provide acknowledged efforts this made provider important announcing assisted private the
future. our expecting Phase We are grant funds near the in very X
protect lost from most continuing HHS living industry. government incurred Provider the senior regulatory costs having significant local Phase General demonstrated HHS as living pleased of the Phase well is for we Distribution revenues incremental needs COVID-XX and addition, future assisted include announced incremental value The portion X, understands the on Fund, We of to COVID-XX X population to as and requirements. the that are the state help that recognizes believe the funding. and the X In vulnerable that the and October government assisted eligible in of adhere the to Relief living
Phase effective for provide the I that vaccine We Medicine being support. senior we am plan. of the COVID-XX We and our employees are living Sciences, its believe grateful fuel under Academies senior Engineering again, and and pleased important for that also are is prioritized. X grateful safe that National residents will vaccine recovery, included a living and for Committee
turn financial comments quarter. to for highlights third me community few let Steve, share the the my Before a over results. I focus same will I call on
progress. are highlighted segments. census, hotspots The As concentrated affected senior last the make Florida, earnings quarter COVID-XX housing and occupancy both call, Texas Care third for hotspots our and in our Services we of our heavily California we Health in third continue and but to quarter
the occupancy housing, of senior loss rate For improved.
third earlier, slightly ongoing strong second quarter pricing to quarter RevPOR on than discipline over mentioned As rates move-in with along September's low the increases. the sequential third was XX% the On benefit move-ins a were more year-over-year point. favorable basis. double Sequentially, the in a held move-ins increased rent compared quarter. annual April the from basis, with
me quarter revenue on was census our of Let Health of With XX% yet sequentially. COVID-XX quarter in and basis, third hotspots nearly XX% now generated lower Services. year-over-year turn third Florida, Care Texas a the about our flat to California,
sequentially home third revenue and mid-year quarter. improved health Our the slightly stabilized in
overall improved X, of drive we Our growth. future average star out which industry-leading an X.X will quality has expect to at
is Outside perform home Florida, at occupancy to starts referral and business. health quarter lower last an communities business non-Brookdale This portion Services business home the Care COVID-XX to our is a prior Health lower lower COVID-XX the increased a large of census, our services and to within X% our hotspot recovery. prior communities, this affects third in than of community housing our revenue year. senior faster communities occupancy home indicator health the growth than early health Hospice case With new relative While improved continues rate. of was our of strong year. inside impacting
recognized other other grants We bringing Services operating into Health $XX income are grant the in the approximately pleased to quarter, to Care the as our million. Phase third X during segment's segment of $X operating million recognize approximately income year-to-date
started a third to we weather the took path storm call, leadership position As there on operational areas this financing we our I decisive progress, showcase operational are our and with mentioned three strengthen and our strong forward. quarter actions Reflecting that major future.
are and center First, inquiries Sales sales the seniors. business with the conversion digital recovering. connection our rate to volume higher increasing that to calls is our force of our visit serve indicators gateway along more is move-in important
Second, and the of help fact senior that communities move-ins open housing our Health almost businesses. all both our Care should are to
are have expertise successful From approximately closing strong Brookdale. and executing Steve. cash customer that, the perspective, Ventas operational I'll continue to to our more financing call and transactions, transaction demonstrating marketable to the Third, we and turn of likely $XXX position to With liquidity advocates quarter-end. clinical at attract with two refinancing prospects over after and million a a securities
